155. Remote Proctoring

Faculty who rely on high-stakes proctored exams in their classrooms often attempt to replicate this approach in online instruction by using remote proctoring services. In this episode, Jessamyn Neuhaus and John Locke join us to discuss some of the issues associated with the use of remote video proctoring and suggest some effective and less problematic alternative methods of assessing student learning.

Jessamyn is the Interim Director of the SUNY Plattsburgh Center for Teaching Excellence and a Professor in the History Department at Plattsburgh. She specializes in the study of pop culture, gender studies, and teaching and learning. Jessmyn is the recipient of the State University of New York’s Chancellor’s Award for Teaching Excellence. She is also the author of Geeky Pedagogy: a Guide for Intellectuals, Introverts and Nerds who Want to be Effective Teachers. John is the Coordinator of Technology Enhanced Learning and an adjunct instructor in Communication Studies, also at SUNY Plattsburgh. He recently received his doctorate in interdisciplinary studies with a concentration in humanities and culture, and is currently working on a second historical novel.

Show Notes

Additional Resources/References

Transcript

John: Faculty who rely on high-stakes proctored exams in their classrooms often attempt to replicate this approach in online instruction by using remote proctoring services. In this episode, we discuss some of the issues associated with the use of remote video proctoring and suggest some effective and less problematic alternative methods of assessing student learning.

[MUSIC]

John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer.

Rebecca: Together, we run the Center for Excellence in Learning and Teaching at the State University of New York at Oswego.

[MUSIC]

Rebecca: Our guests today are Jessamyn Neuhaus and John Locke. Jessamyn is the Interim Director of the SUNY Plattsburgh Center for Teaching Excellence and a Professor in the History Department at Plattsburgh. She specializes in the study of pop culture, gender studies, and teaching and learning. Jessmyn is the recipient of the State University of New York’s Chancellor’s Award for Teaching Excellence. She is also the author of Geeky Pedagogy: a Guide for Intellectuals, Introverts and Nerds who Want to be Effective Teachers. John is the Coordinator of Technology Enhanced Learning and an adjunct instructor in Communication Studies, also at SUNY Plattsburgh. He recently received his doctorate in interdisciplinary studies with a concentration in humanities and culture, and is currently working on a second historical novel. Welcome, John, and welcome back, Jessamyn.

Jessamyn: Thank you. Thanks for having us.

John L.: Yeah, thanks.

John: Today’s teas are:

Jessamyn: Just plain water for me. Gotta stay hydrated.

John L.: Grande decaf from Starbucks.

John K.: That’s an interesting tea.

Rebecca: Yeah. [LAUGHTER] I have a Scottish afternoon tea

John K.: …and I have ginger peach green tea.

We’ve invited you both here to talk about online proctoring services. As a result of the global pandemic, a lot of people suddenly had to shift from face-to-face instruction to remote instruction or online instruction. And many people who relied on proctored classroom exams are concerned about how to offer tests, and many faculty have been investigating the possibility of using remote proctoring services. What are some of the concerns associated with using online proctoring services?

John L.: Well, to start with, we are all trying to deal with the digital divide. And when you get into online proctored exams, that becomes a pretty big issue in that not all students have the equipment or the bandwidth to be able to participate. It helps to know what the process is. And basically, what we’re dealing with is a test that’s happening while the student is being recorded, both audio and visually being recorded. Usually, it starts out with a little intro section where you have to show an ID to prove who you are, show your space so that everybody can see that you don’t have crib notes on your desk, or there isn’t Albert Einstein in the corner of the room [LAUGHTER] telling you the answers to what you’re working on. And assuming all that goes well, then, of course, you’re taking the tests, usually an online test with a lockdown browser so that you can’t surf for answers anywhere else. It’s a lot of moving parts to make it work in the first place. And the big assumption is, number one, the student has the equipment necessary, and the student has the environment necessary to take a quiz like that. For instance, if you happen to be a student who lives in a very small apartment with a family, and you have brothers and sisters running through the room where you’re taking the test, because you’re at the dining room table, there are so many issues that come into play, not to mention just the fact that you may be embarrassed by your surroundings and don’t feel comfortable showing those surroundings to other people. So for me, that’s probably the first and most critical reason why I always talk to faculty and ask them to think about it before they actually devote themselves to that process. Other issues are, try as you may, there are always ways to get around these sorts of safeguards. And if there’s one thing we know, it’s that somebody who plans to be dishonest will figure out a way to be dishonest. Again, I try to get instructors to be a little more thoughtful with how they’re going to assess that learning is taken place in the first place. And that’s really where my friend Jessamyn has opened my eyes to many of the alternative ways.

Jessamyn: Yeah, there’s a lot of great resources that have been proliferating since the emergency pivot in response to this very question and suggestions, building on research that was already there, for how to assess student learning and in authentic and, as John was mentioning, equitable as possible way. I guess, just what I would add to that in terms of looking at it as a scholar of pedagogy, and taking messages like from James Lang’s book, Cheating Lessons, what do you want to foreground in your message to students in the class climate you’re creating, in the rapport that you’re building with them? The ordeal of the kind of proctoring software that John was describing, and that we were increasingly seeing problems with… the very first message you’re sending to students is: I assume students cheat, I assume students are going to be dishonest. I assume students don’t care about their education enough to try to express their learning as honestly and authentically as possible. And I guess what we, as what John and I both, were inviting faculty to consider when we were doing workshops this summer on this topic is: are there alternatives to this that send a more positive message and create a more productive class client and help you connect to students? Let’s not forget, at a time when everybody is anxious and overextended and fearful, we’re still in the middle of a pandemic. So, what do you want to prioritize as an educator?

John L.: Yeah, and exams are stressful enough as it is. So you add COVID on top of that, and then you add a technology that students aren’t used to. And it’s so much easier to choke under that environment.

Jessamyn: Yeah, an anxious brain is not a brain that can clearly and, to its best ability, express what it knows and show what it knows. All the information about trauma-informed teaching just reminds us that if every chemical and message in your brain is saying, “Run away from the tiger that’s hiding in the jungle,” there’s no room to: “Okay, move your webcam to show behind your ears that you don’t have an earpiece. Now take your laptop over to the door and show that it’s closed.” How is that not creating a prey state of mind with the predator waiting to pounce on you?

John K.: Each of the issues that you both talked about also have a very differential effect in terms of creating an inclusive classroom environment. People from high-income households are more likely to have some nice quiet space, are likely to be able to afford equipment that will work with proctoring software, while Chromebooks and most mobile devices will not work well with proctoring services. And also issues of anxiety and concern about being successful are also probably more likely to be experienced by students who are first- gen students who don’t necessarily have the same expectations of being successful based on their family environment and their social networks. One of the things that concerns me about all this is that the impact would be differentially imposed on students who are already at a disadvantage in terms of the quality of their prior schooling and their resources and their support networks.

John L.: Yeah, I couldn’t agree more. I’m not sure what to add to that, John. [LAUGHTER]

Jessamyn: I can jump in though. I had a thought. I’ve been reflecting… I can’t get it out of my head from a webinar this week that the Chronicle of Higher Education did a panel about the human element in online learning. And one of the panelists, Viji Sathy, mentioned that this crisis has really brought home to a huge new number of educators that we are teaching whole students… that taking into account all aspects of students experiences, their work experiences, family experiences, and these equity issues. So, it’s not that academic inequality is brand new to 2020. But, the awareness of it has really increased and the attention to it has really increased. And I think it’s being highlighted in ways that it’s just impossible to look away from. So this specific issue is touching on, I think, a bigger kind of reckoning that faculty are having on an individual basis, and as institutions. I see a lot more individual instructors really asking, “Wait, am I being inclusive?” The question is way more in people’s minds than I think it’s ever been, in my experience.

Rebecca: Related to that is the idea of accessibility too. With so much delivery in digital formats, the topic of digital accessibility is becoming much more prevalent in the forefront of faculty’s minds, whether they want it to be or not, it becomes something that everyone’s becoming more aware of. This same kind of software also imposes a lot of accessibility issues and barriers for students with disabilities, because a lot of them are not compatible with assistive technology and aren’t built to Web Content Accessibility Guidelines, essentially.

Jessamyn: And related to that, students with anxiety issues, who are struggling with mental health issues… the high-stress, high-stakes examination, in any format, is a challenge. But add to that the technology aspect of it, you are looking at assessment mechanisms that really isn’t being accessible and inclusive, it would not allow all your students to show you what they know.

John K.: One concern that I have about proctoring services is that faculty may see it as a simple solution that will allow them to use tests that they’ve created in the past. Many people have created very elaborate test banks in Blackboard and other places and then they expect that those questions can now be used, if they’re used in a proctored environment, not realizing that most of those questions have already been distributed to multiple sites out there and students would often have access to them, anyway. So I think that proctored systems can provide instructors with a false sense of security and as John mentioned earlier, they can be pretty easily defeated as long as students have devices that will allow them, for example, to do screen shares in the background underneath the proctoring service or perhaps have multiple devices where they can be looking up answers or using some other mechanism that won’t always be easily detected by the proctoring service.

Jessamyn: That’s a good point, and I know John Locke has addressed that issue. I mean, you don’t drill in on it, but when you’re talking to faculty, you often say, “And by the way, this is not a magic bullet, even if you go through all the trouble of setting it up.”

John L.: The idea that somehow having someone else proctor your exam is going to save you time…. That’s not how it works. These proctoring systems just flag potential incidents. You still have to go through and you decide whether or not those are warranted as cheating or if they’re just someone sneezed. So, between setting up the exam and then reviewing the flags, looking for false flags, I don’t know if it saves anybody any time.

Rebecca: I’m team workload reduction.

Jessamyn: Yes.

John L.: Yeah. [LAUGHTER]

Rebecca: So, what do we say to faculty who ask about replicating those high-stakes testing environments in their online environments.

John L.: I say: “Why?” I think that what would be more appropriate is to simulate the environment that somebody needs to perform in where they’ve acquired the knowledge in order to accomplish that performance. For instance, I taught a computer applications course years ago, and for the final exam…. I did have a final exam… but, I told them, “What I hope you get out of this class is to learn how to learn how to use software. So if you haven’t already learned how to learn to use software, now’s your chance. And when you’re out in the real world, you will have the software manual, you will have the person in the cubicle next to you, the only thing you won’t have is me. So, unless you have a question about a specific question on the test, don’t talk to me, as far as anything else that gets you to accomplish the goal, go for it.” If you’re studying to be an ER doctor, perhaps you do need to have the pharmaceutical manuals memorized page by page. [LAUGHTER] But most of us aren’t working in that kind of stressful environment. So, there are better ways, maybe project-oriented ways, to assess that that learning has taken place, that those skills have been received or learned and received.

Jessamyn: I try to assume best intentions on the part of all faculty. And I know that many of my colleagues who expressed that sentiment exactly, like “How can I make sure they’re not cheating?” …they’re not saying that because they’re evil, like “Mwah, hah hah hah, those bad students…” No, they really are concerned about student learning. So, what John and I did was really to frame this as an invitation to faculty, an invitation to think creatively about assessment, authentic assessment, to really be able to measure student learning, but maybe also rethink what you thought and assumed about assessment. And here’s a big bonus, maybe grading it could be less painful. If you are trying something new, something that’s a little bit more creative, that might help you as well in your end. So, that’s been how we’ve been addressing it here at Plattsburgh.

Rebecca: What are some ways to do that assessment, maybe in a class that doesn’t work well for project-based learning. Maybe it’s a bigger section class, or maybe it’s more foundational information that doesn’t lend itself as easily to project-based learning. What are some alternatives?

Jessamyn: There’s always small, lower stakes, regular quizzes. So instead of one big, huge exam, having smaller quizzes along the way. That’s just one off the top of my head… an easy one. John?

John L.: Yeah, well, especially in this environment, discussion forums are really, I think, underutilized. There’s no reason that you can’t build a rubric around a discussion forum and spell out your expectations to students and then hold them to them and grade according to those. Again, it’s taking the student higher up that Bloom’s taxonomy ladder than just memorizing and regurgitating information. It’s causing them to react to other people’s comments within the discussion forum, to assimilate the knowledge that they’ve already accumulated, and to create new and different responses based on that immediate situation. And, the advantage to that for slow thinkers like me, [LAUGHTER] is that you don’t have to be quick on your feet. You’re not the student in the back of the room with his hand up saying, “Well, never mind, you covered that five minutes ago.” It’s kind of an equalizer. I wouldn’t say “Have a discussion forum as a final exam,” but it’s another part of the scaffold to assess that learning is taking place throughout the semester.

Jessamyn: I think there’s a lot of potential for open-book exams as well. In fact, I have used open-book exams for a long time. And, in large part, that is because I really wanted my students to learn, and I wanted to be able to grade an exam very rigorously. So saying, here’s a question you can answer with an open book, and, yeah, you might even talk to someone else about it. But then the final product is an essay question, or it could be a presentation, it could be a sort of annotated bibliography. There’s lots of ways it could go as an open-book exam. But then when I go to assess it, I know that you have the material in front of you. So, I am going to really drill down here, like, “Do you really understand this concept? Can you show me that you understand it?” Because I know you can look at the basic definition in the book that’s open in front of you. So, now you have to show me that you really, really get it, you have to use it, you have to apply it, whatever it is.

Rebecca: What about STEM-oriented examples? A lot of the things that we’ve talked about work really well in the humanities and the arts. How about some things that work well in math and science and other STEM fields?

Jessamyn: So, I’ve been trying to do a little reading in this area. I’ve been hearing from some faculty in this area. So, in an online lab setting, being able to complete the experiment in the correct way, in the scientific-y way… [LAUGHTER] …that could be one way to assess learning… doing something like a fact sheet. So the final product is how you’re assessing the student learning. But again, you could be measuring the application, the correct way to do XYZ in a kind of fact sheet format or a PowerPoint slide or a poster presentation.

John K.: One type of thing we sometimes recommend for people in the STEM fields is that, if they are going to use multiple choice, one way of dealing with this is to use some algorithmically generated questions so that each student gets their own version of the question. Now, the solution procedure may be the same, but for at least low-level skills, that can help to deter some academic integrity issues.

Jessamyn: Student-generated exam questions could be another way to go. If you really understand the material, you’re not just regurgitating memorized material, but if you really understand it, then you should be able to help someone else understand it. And one way you could assess that would be “What are the 10 best exam questions?” …something like that.

Rebecca: Another idea that I’ve heard from people more in the STEM areas is the idea of creating some sort of resource that explains a topic to a non expert audience. So, maybe it’s an experiment or something that you can do with kids, or just kind of generally to someone who’s not in the discipline and get them to grasp whatever it is that you’re trying to assess.

Jessamyn: Yeah.

John L.: This might be going out on a limb for a STEM environment, maybe we could call it STEAM, because there is an artistic bent to it. But, for instance, in an accounting course, if there’s a particular accounting procedure or process that students have to prove that they understand it, they could write a short story, “a day in the life of the accountant to the New York Yankees” or something… and totally fictional, but covering each step in the process that has to be accomplished. And as an instructor, I would love to read something like that rather than checking off right or wrong on a test sheet.

Jessamyn: I’m thinking too about something like following up Rebecca’s suggestion, and increasing accessibility, you could even have students creating resources like that in a variety of formats. It could be a poster, could be a podcast, could be a video, could be a live presentation… You could do something like an oral exam… something like that.

John K.: One of the things I’m doing in my small class of 60 students is having students create podcasts. Unfortunately, that doesn’t scale as well, in my class that’s closer to 300 students. So, I’d really like to do more open pedagogy projects. It’s just, in large intro classes, that’s a bit of a challenge.

Rebecca: John, you have some experience using algorithmic questions, too, as a way of assessment, right?

John K.: Algorithmic questions can work very effectively, in at least making sure that students can use the formulas appropriately, which is a basic skill in many STEM classes.

Jessamyn: What I would like to see is more faculty really having these discussions and swapping these ideas, like on a national scale. I think that the learning curve has been so high for so many instructors in so many ways. Like, not just, “I’ve never even visited the learning management system, and now I have to use it.” Not just that. But, coming to terms with the emotional aspects of teaching and trauma-informed teaching in the midst of, possibly, “I’m at home and I’m supposed to be overseeing my children’s education” or simple childcare issues. All these things are overwhelming so many instructors just day-to-day life. And then on top of that, “Oh, rethink something you’ve used forever. The thing that you relied on from day one, and that you did so well in graduate school… hey, that’s not gonna work.” That’s hard. That’s tough. So, the more sharing of ideas we have, and the more spreading of good possibilities for assessment, the better. And I sent you a list of some of those resources I’ve been providing. They are starting to be generated, especially at university teaching centers and in people’s blogs and essays and such. But, I think the more it just becomes a broad conversation about “What can we do? How can we, in this situation, assess student learning in new ways and recognizing it’s new for us, too.”

Rebecca: Bill Goffe, in our episode 154, Sharing Disciplinary Pedagogies, also offered a way to get people to collaborate across institutions on some of these kinds of things using a simple Google Sheet. So, we’re all kind of forced to be on line in some capacities now, maybe more than before, but maybe that’s also opening some doors for collaboration that haven’t been there before, either.

Jessamyn: I hope so. I mean, John Locke and I, both of our centers had not been collaborating in the past. So, spring of 2020, was like this kind of completely perfect context for us to send a message to the university, the Center for Teaching Excellence, and Technology Enhanced Learning, we work together, and because people needed us both. So, in that sense, I won’t say silver lining, there’s no such thing right now, but it was a unique opportunity for these two very small centers on campus to collaborate.

John L.: Yeah, in fact, I’ve accidentally come up with a tagline that is starting to appear at the bottom of my emails to faculty. And that is, “you are not alone.” They never were, but it’s much more important for them to realize. In fact, I was working with a professor last night who was having some difficulty in the learning management system. And about 10 o’clock, I sent him what I thought was probably the solution. And I didn’t hear back. So, this morning, I sent him an email and said, you know, “How did it work out?” And his response was, “I’m sorry, I haven’t even gotten to it yet. I’m sorry.” And I said, “No, you don’t have to apologize to me, I just want you to know that you’re not alone, that I’m trying to help you. And I’m not going to let go until I know your problem is solved.” And that sort of community approach to learning in general, and what we’re all going through, I think is helpful. If you know that I know I’m struggling with this I’ll bet someone else is too and, maybe between us, we can figure it out. If more people can adopt that thought and not feel that they’re infringing on someone else’s time, I think we’ll all get through this to whatever the other end looks like.

Jessamyn: That was one of the first things that John Locke has said to faculty who wanted to use this remote proctoring system is “Don’t make your life harder than it has to be.” All the student issues aside, and equity and trust and accessibility, but it’s such a pain in the ass. It really is hard to use. And I’m not just talking to the student end is terrible, but from the instructor end. It’s such a pain to set up and he shared with me, sometimes someone will approach him, “Can I set this up,” he said “Okay, but you have to do bla bla bla bla bla, then this and this…” and they’re like, “uh, maybe I’ll rethink this.” LAUGHTER] I mean, let’s try to make our teaching a little bit more joyful, if we can. Let’s try to make it a little bit more creative, for our sake, if nothing else,

John K.: It can be a lot more fun listening to podcasts students create, listening to their videos that they create, looking at documents they create, or infographics and other things, than it is reading a pile of exams, or writing up multiple choice exams.

Jessamyn: For students, too. Conveying their knowledge in a different way. It’s so good for their brain. That’s why I’m always reassuring students, when I’m asking them to do non- traditional assessments, which I mostly use (even before all this). Our students are very traditional in many ways, and they get really nervous when I say, “Okay, so you’re gonna write a short story, you’re gonna do a poster.” And they say: “Wait, what? I’ve never done that before.” Or “ I don’t know, I don’t know if I can do that successfully.” And I’m constantly telling them, “This is you conveying your learning, your skills, your knowledge in a new way, and it feels challenging, but you could do it and it’s great for your brain. It’s like calisthenics for your brain. You’re presenting what you know, just like you would in a traditional research paper or a traditional exam, but it’s in a different format, and that’s great for your thinking in all ways.”

John K.: We always end with the question, what’s next?

John L.: What’s next? I’m waiting for that chip to be implanted in my head so that I won’t have to show you my assessment, you’ll just be able to download it. [LAUGHTER]

Jessamyn: John, what is your next book project?

John L.: My next book project… I’m writing a novel that’s called “Defending Eldorado” and it takes place in South America, about 50 years after Columbus, where a bunch of colonial powers are trying to find Eldorado and the native South, Central and North Americans are doing their best to make sure they don’t find it. And since we never did, obviously, they were successful. Spoiler alert. [LAUGHTER]

John K.: You mentioned that you had just completed a book. What was your most recent book about?

John L.: Ah, my most recent book was actually the prequel to the current book, a nd that was about a group of disillusioned European scholars who left the Academy. They were humanists, they left the academy because it was being run by scholastics. And they decided to find Thomas More’s Utopia, which leads them to the New World, and hilarity ensues. Not really, but… [LAUGHTER]

Rebecca: How about you, Jessamyn?

Jessamyn: I’m headed, coming up, very shortly, I think everybody here is familiar with it, the SUNY Faculty Developers Conference, it’s going to be online and I’m doing a poster there about a series of events that John Locke and I hosted over the spring for faculty. So, that’s coming up next month. I’ve got some speaking things coming up. I’m really excited to be speaking at the Lilly Online Conference in November, and I am reading chapter submissions for an anthology project that’s contracted with West Virginia University Press in their Teaching and Learning Series. It is an anthology of insights into effective teaching and learning from women, marginalized, and underrepresented faculty. I have some fantastic submissions… so many good ones. So, that’s been a really great thing I’ve been working on right now. It’s fun.

Rebecca: Well, thank you both for joining us…

Jessamyn: Thank you.

Rebecca: …and we look forward to your future work, for sure.

John L.: All right, thank you.

John: It’s great talking to both of you.

Jessamyn: Nice to see you both. Hang in there, SUNY Oswego.

[MUSIC]

John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer. Editing assistance provided by Brittany Jones and Savannah Norton.

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153. Structured for Inclusion

Learning spaces that are effective for all students require careful planning and design. In this episode, Viji Sathy and Kelly Hogan join us to discuss ways to promote inclusion in the way we structure our courses, activities, and feedback. Viji is a Teaching Professor of Psychology and Neuroscience at UNC – Chapel Hill and Kelly is an Associate Dean of Instructional Innovation, Quality Enhancement Plan Director, and Teaching Professor of Biology, also at UNC – Chapel Hill.

Show Notes

  • Eddy, S. L., & Hogan, K. A. (2017). Getting under the hood: How and for whom does increasing course structure work?. CBE—Life Sciences Education, 13(3), 453-468.
  • Poll Everywhere
  • Hogan, K.A. and Sathy, V. (forthcoming, 2021). Embracing Diversity: A Guide to Teaching Inclusively. WVU Press.
  • Hogan, Kelly A, and Sathy, Viji (2020). “Optimizing Student Learning and Inclusion in Quantitative Courses.” in Rodgers, Joseph Lee, ed. (2020). Teaching Statistics and Quantitative Methods in the 21st Century. Routledge.
  • Panter, A.T.,; Sathy, Viji; and Hogan, Kelly A (2020). “8 Ways to Be More Inclusive in Your Zoom Teaching.” Chronicle of Higher Education. April 7.

Transcript

John: Learning spaces that are effective for all students require careful planning and design.
In this episode, we discuss ways to promote inclusion in the way we structure our courses, activities, and feedback.

[MUSIC]

John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer.

Rebecca: Together, we run the Center for Excellence in Learning and Teaching at the State University of New York at Oswego.

[MUSIC]

John: Our guests today are Viji Sathy and Kelly Hogan. Viji is a Teaching Professor of Psychology and Neuroscience at UNC – Chapel Hill and Kelly is an Associate Dean of Instructional Innovation, Quality Enhancement Plan Director, and Teaching Professor of Biology, also at UNC – Chapel Hill. Welcome.

Kelly: Thank you.

Viji: Thank you.

Rebecca: Today’s teas are:

Kelly: I’m drinking LaCroix… seltzer.

Viji: Yes, me too. I’ve got my sparkling water right next to me.

Rebecca: That’s my second favorite thing to drink, over tea. [LAUGHTER]

Viji: In our writing last summer, we would get together, when we could get together. We would get together and write, and we often had a nice cold sparkling can of LaCroix with us, and one time we tweeted about it and LaCroix contacted me and sent me some water. So…

Rebecca: Nice…

Viji: …it’s become our official working drink.[ LAUGHTER]

John: Somehow tea has for us, as well. I have blueberry green tea today.

Rebecca: I have “Special” English Breakfast tea.

Kelly: What makes it special?

Rebecca: The package? [LAUGHTER]

John: The label? [LAUGHTER] Okay, and where did that come from?

Rebecca: It’s a Harney’s and Sons tea.

John: You’ve both been working together for quite a while now on inclusive teaching practices and have done a really good job in providing lots of workshops and lots of materials for people who would like to improve their teaching practices. What prompted your interest in this area? And how did you start working together on this?

Kelly: For me, I think I started getting really interested in what it means to be a good teacher based on data. So I had seen some data in my own course. And I saw some pretty large discrepancies based on race and ethnicity. And I thought a lot about what it means to be effective. And it really got me thinking about: are there ways that I could narrow and reduce those achievement gaps in my own class? And not long after that, I was in a faculty learning community for teaching large classes, and that’s where I met Viji. So, we were both in this faculty learning community together, paired up in a group, and we quickly recognized ourselves in each other. So, just our style of teaching, our personalities are on the more introverted side, we recognized that we really enjoyed learning how students learned, but weren’t always going to be the most charismatic and funny people. And we felt really strongly that funny didn’t equate to good teaching, and so we really built a friendship and collegiality around really learning, with each other, what good teaching looks like.

Viji: Yeah, and I’ll add that we had the opportunity, in that faculty learning community, to watch each other teach. And up to that point, the only time I had been observed was really for what I deemed sort of high-stakes purposes, like for renewal of my contract or something like that. So this is the first time we got invited to just sit in a classroom for no other reason than to just see how another instructor operates in that classroom and it was very eye-opening experience, because not only was it a chance to do this without sort of a weight around it, but also that it wasn’t a topic that I didn’t know anything about. So, it became a really fun activity to sit in the classroom and just be a student and see it from a student’s perspective. And especially not knowing the content, specifically, it was not about critiquing the content or the delivery of the content, it was really just the mechanics of teaching and what that looks like. And that was a really helpful thing for me to see and experience being a student in Kelly’s classroom.

John: Is that something that was done for just people within the learning community, or more broadly throughout the institution?

Kelly: Those observations were part of the faculty learning community. We have since tried to build programming around that same idea, campus wide. And so we have a peer visits program that we help the Center for Faculty Excellence run and faculty can go into other people’s classes, they can see a menu of people that are available that they can go visit, some rubrics available. So, I think it’s spun out of that, as something really transformational for us that were involved early on.

John: We were just planning to introduce one of those beginning in late March of this year. And then it kind of fell apart because people were no longer interested in doing that when they were panicking in terms of the transition to remote teaching. But, we’re going to be meeting next week to talk about how we might be doing that here. So, it’s something that I’ve been encouraging… I’ve been trying to get some motion on for a while now. And it looks like we’re moving in that direction. And it sounds like it was a really productive experience for both of you. And for the rest of us, given your collaborations since then. Many people have been concerned about the growth in income inequality, and economists have done a lot of work showing that one of the main reasons for that is the growth in the rate of return to education over the last few decades. What we’re seeing are some very unequal outcomes, as you mentioned, in terms of success in courses, persistence, and so forth by race, and in the STEM fields, also by gender. So, it’s really nice to see people working in this area, because it’s an area where I think we need a lot of help. To what extent are they These differences that we’re seeing the result of systemic racism and sexism.

Viji: There’s a lot in that question. Well, racism, sexism, any form of discrimination… In essence, these are learned behaviors, and these are things that we grow up with without really even thinking about sometimes. And the classroom is no different from being in life. And so we have to address them in the classroom in the same way we need to address them in life. And for me, when I think about it, it’s really about sort of concrete things sometimes, like who is speaking up in a certain space? like who feels comfortable speaking up? Who feels comfortable speaking without really having much time to think about their answer? Who gets to see instructors who look like them in the classroom? We already know that, especially for our students, it can be difficult sometimes for them to identify with their instructors, to feel like they’re just a normal person. Sometimes we hear that, right? Like “You do the things we do? That seems so strange. I never would have thought a professor would do those things.” Right? So even identifying with a professor, like adding that layer of seeing somebody who looks like you in the classroom just makes it feel even more unattainable, right? So, there’s a lot in thinking about a lot of aspects of teaching that are barriers for our students. And I often, when I go to a professional conference… when I was able to go to professional conferences… I looked out into the room and what I see in my professional meetings doesn’t look like what I see in my classroom, in terms of the diversity of participation, and I asked myself why that difference exists. And my course is the first course that leads people on a path in what’s called quantitative psychology. So, if I want them to have more people, more interested people, in the field, they have to succeed in my class to then have the interest and the goal to keep going on that track. So, it starts with my class, but it actually starts way before my class and all the messages they get before they even show up at my doorstep in my course and how I can work to counteract some of the messages that tells them they don’t belong, and that there isn’t a place for them in STEM. These are things that they hear either subconsciously or consciously and we need to address that.

John: What can we do to create a more inclusive learning environment for our students that will work well for all of our students?

Kelly: Well, I think we have to recognize that these historical differences, as you said, systemic racism and sexism, that those are things that existed before we met our students, and they lead to differences in who our students are. But, we have to be careful not to blame our students for those differences. You know, diversity is a strength, and we have to find ways to feel empowered to work with the students that we have, to build on that strength that is the diversity, but also not, as I said, blame students. So, the way we like to think about this is by adding structure to everything that we do, and we like to think about it as structure in the course design as well as the facilitation in live sessions. So, a lot of times our students, especially, see teaching is just what we do sort of face to face or in this day and age our live zoom sessions, if we’re doing them… and who’s not speaking up and who’s not participating if we only use low structure, and by that, I mean, like maybe one mode where we expect volunteers all the time. But, we also have to think about course design and a low structure course design might be one that doesn’t have a lot of practice and assessment built in, where students actually learn how learning works. And so we want to think about building structure in everything we do, and asking ourselves constantly: “With what I want to do, how can I add more structure so it’s not left up to chance. Who’s going to know what to do with this? Who’s going to know how to take notes? Who’s going to know that there should be routine practice in learning? Who’s going to know that they could participate in different ways? So, that’s kind of the way in which we think about it, but I’m sure we could get into more specifics with each of our courses.

John: And you’ve both done some research that have shown that there are significant effects of providing that structure in terms of encouraging student success, as well as perhaps reducing that gap, I believe.

Kelly: Yeah, absolutely. Work that I published with a colleague, Sarah Eddy years ago, we looked at my teaching in a much lower, less inclusive structure where I did a lot of talking… you could call it a pretty typical teacher-centered classroom… and then looked at three semesters of me shifting to something far more student centered, a variety of ways of interacting with my students, and basically a higher structure classroom. And even in those first few semesters where, you know, you’re just getting used to something and don’t feel proficient yet, it made a big difference. It closed an achievement gap for first-generation college students, it narrowed the achievement gap for black students, continued to see students talk about an increased feeling of community, among other things. So, it continued to get better as I got better. And I continued to see ways I could put more structure into my course. And I kept asking myself, how can I add more structure?

John: Maybe we could talk a little bit about some of the ways in which you’ve added that structure in each of your classes.

Viji: Sure, I’ll provide some examples of that. When I redesigned my course, and, like Kelly, I had landed as a study to look at how, at that time (it was about maybe 10 years ago), recording micro lectures and having students watch them before they came to class, and using class time to do more polls and some of the assignments that they were struggling with. And that was the challenge I had in my introductory statistics course was I was using the class time to explain ideas and then sending them home to do hard homework problem sets. And oftentimes, that led to a lot of frustration, because there was no one around to help with the questions that they had in real time. So, I wanted to switch the order of that so that they were watching the videos where I’d explain how you might calculate something at home, and then in class, we might practice doing some of those problems together, with peers, with graduate students, with undergraduate learning assistants. So, that’s an example of a structure that’s in place, right? …having the videos available so students can watch them before class. And what I learned was it became a really incredible resource for students to access throughout the semester. I anticipated that they would get used right before the class session where we’d be using the material. And indeed, when I look at the learning management, the site provides some statistics around that. Yes, there were the most clicks right before class, because I had a quiz in class that day on that material. But there were also clicks right before that first exam on some of those videos. There were also clicks before the final exam. There were clicks in random days in the semester when I didn’t think it had anything to do with what we were talking about. But, they went back to watch something. And what that taught me was that they need to see that material more than one time. And when I was doing it in class, it was once, it was ethereal, right? …it was once and it was gone. But, now students could rewatch, they could hit pause, they could work as slowly or quickly through the problems as they wanted to. So, it provided a resource for being able to do that. And again, that’s the example of, by providing it, not all the students need to watch it multiple times. But, it’s available to those who needed to do that or wanted to do that.

John: So they’d watch a video and then you had a quiz at the beginning of the class or was it before the class started?

Viji: The way I implemented it, and there’s lots of different ways people have this piece, how they would structure that requirement, but I wanted it to be done. And so I wanted students to have shown me that they’ve done it through a quiz at the start of class. It helps keep them accountable for doing the work. And I do a fairly good job of what we call, it’s like “the warm demander.” I’m the warm demander in the classroom, and I do a pretty good job of coaching them and asking them to do this work so that we can do hard things together in class, making the argument that it’s the most efficient way we can be together, when we’re together. And then there’s peer pressure, right? Like if they’re the only one, they look around, and everybody else came to class prepared. We’ve all been in meetings where we didn’t do our homework, whatever the homework was. So, if you build this culture, I think people really do take to it and they do learn that it is efficient. And more importantly, like in Kelly’s class, they see results, they do better on an exam because they’ve kept up with it all along. So, that’s when you know, the proof is in the pudding, when they see things that they’re pleased with and they keep going with it.

Kelly: Yeah, and that’s an important point Viji just made… that these kinds of techniques help all students, they disproportionately benefit some students, which makes a difference in terms of equity, but they definitely help all students. My own experience with structure is one that Viji alluded to with the flipped classroom, which is another way of thinking about the learning cycle, that students need to be required to do things before, during, and after class. And that adds a very high structure to what we would consider the learning cycle. So, if I ask students to do some reading before class, I don’t assume that all students know what to take away from a reading. And so for this, I give students guided reading questions and it helps them know where I’m coming from and what they should focus on, and what they might want to use as a study guide. And it helps replace the lecture so that I’m not going to talk to them the whole time that we’re together. When we are together, I want to use the time for collaboration and a variety of things. And so, I also don’t assume that students know what to take away from that. And so I provide class outlines, to make sure that, whether a student has learning differences, is multilingual, distracted, whatever, that all students leave with some basic outlines from class. So, already you’re starting to see how the structure can help all kinds of students. And then in class, I added a lot more active learning, and it quickly became apparent to me that, if I don’t put the instructions in multiple modes, so verbal and visual, that students were not going to be with me, and we were going to waste a lot of time with instruction. So, it’s something I think we don’t think about a lot. Like, if we want them to do something, then we have to be very clear about that, whether it’s in an assignment, a breakout group online, or active learning together in a classroom, providing more silence time for thinking. And then, for me, a lot of it has come down more recently to group work and equity around group work. And I kept thinking to myself, how do I add more structure to the group work because students were telling me if I just said, turn and talk to a neighbor, that certain students always were left out or they were with friends and they weren’t being pushed to really do the learning and feel the rigor of what they were being asked to do because the friends would just sort of agree and then chitchat, And so I thought about structuring groups, assigning groups, and giving people in the groups, roles. So, all of these are just different ways to think about how do I bring more structure to my classroom for all students. And it’s not going to hurt the students that already know how to take notes. And it’s not going to hurt students who know how to take notes on outlines, and all of that, but for the ones that need that, it’s going to really level the playing field for them.

Viji: Yeah. And I’d add to the idea that the technology can help us here. We have a lot of good platforms, not a single one that would do everything, but we have good platforms that help us accomplish these goals. And I’ll give the classroom response system, or polling, the example that I use… that’s something that’s something that I was using, even before I redesigned the course… and the reason I loved it so much was because I could hear from every student in a classroom, right? I didn’t have to wonder if it was just the brave one who raised their hand who understood it and looked and scanned and tried to make sense of the confusion of the faces, right? There’s no ambiguity. If I know that 97% of the people got the question right, then we can move on. That’s a pretty good response. So, thinking through what technology exists to help us help all students is really important in this work.

Kelly: I’m currently really enjoying… in our learning management system,there’s something called lesson tools. And it’s a way to build each lesson for students. And it’s such an easy way to think about building something before, during and after. And I feel like a lot of people are starting to realize that building an online class just requires so much more structure that, as that translates back into the face-to-face classroom, that structure will be built. Yes, it takes a lot of time and effort to build it, but once it’s there, you’ve got all these online homeworks and resources and videos. We’re going to have a lot more ways to say to students, you can learn this this way, or this way, or this way. And that is the basis of universal design, something I think we should all strive to do. But, we know it takes time and effort to get all those resources together.

Rebecca: These are a lot of things that are very dear to my heart too… really thinking about flexibility and making sure that we can engage students in a lot of different ways.

Viji: There are many things about this emergency transition, the change to remote instruction that I think we’re all learning that that flexibility, and the structure, is really important. And sometimes people think that they are at odds with one another, but they’re really not… that we need to think about multiple ways to have assignments be late, for example, because things are happening in life. I think for far too long. we’ve ignored the differences that our students come to the classroom with, and now it’s in our face when we see that a student doesn’t have a good internet connection, for example. So, those differences are becoming very clear in this transition. And, like Kelly, I’m optimistic that many of the things we’re designing and learning will stick beyond this transition, because we are building things that will last… hopefully they’ll last in the courses… the notes you make, the videos you make, these are all things that can be helpful to students in the future as well.

John: That was something we emphasized with our workshops for helping people prepare for the fall back at the beginning of the summer, telling them that “Yeah, this is going to be a lot more work preparing your course then many of you have ever done before, but the people who already were teaching online really didn’t have many problems because they had a lot of the things built. And if you do this, even if this pandemic is gone in a year or so, everything you’ve created can still be used as long as you create them in ways that are modular and that can be adopted for continued use in the future. I think that helped convince a lot of people that it was a good time to start devoting to those activities, because it wasn’t just for a one or two semester emergency, but it was going to be a change that could actually improve their classes indefinitely. At least, that’s what we tried to convince people… there are a lot of really panicked and worried people.

Viji: It’s an investment. It’s a heavy investment, in a short amount of time, in a very panicked way. And we’re sympathetic to my colleagues who are doing this while also caregiving and that there’s a lot… it’s not just life as normal, that we’re asking a lot of a lot of people in a short amount of time.

Kelly: And I like your use of the word modular because for me, that’s really key. I build everything by lesson objective. So, it might only take me 10 minutes to make a video, so I can pop in and out of my life, I don’t have to worry about creating this awesome video with no outtakes, right? …it’s just much quicker. And then students can also say, “Okay, I see I have six videos to watch today, but they’re all five or 10 minutes, I’ll do three now, I’ll do three later. So, I do think it fits nicely with the time we’re in, but it also helps alignment across the course, too, for students to know exactly what they need to do, and then use those modules as the basis for your assessment.

Rebecca: I agree, Kelly, I’ve been spending a lot of time making sure that the modules that I’m creating can actually act as standalone things and don’t connect [LAUGHTER] between them, so that I could mix and match them in the future, because there’s some things that, in a virtual environment, I’m doing in an order that I might do differently if we were in person. And so, I think that’s ending up working really well. I’m having to articulate what I want to articulate really concretely about a particular subject and break it down into smaller pieces. And I think you’re right that that structure is going to stick later on. I’m going to keep doing that in the future and it’s definitely causing me to think about things differently. We’ve talked a bit about the structure of classes and ways that we can be more equitable and inclusive. But what about the way that we evaluate student work and grade student work?

Kelly: One thing that we often talk about in the workshops we do at a lot of institutions is we think about the growth mindset. And the idea that it takes practice to get good at something. And we like to share with students that it takes practice for us and mistakes are part of learning and we hope all educators buy into that. But then when you ask educators, where in your syllabus in your grading policies is the growth mindset. We’ve seen so many faculty just scratch their heads and say like, “You’re right.” This is a philosophy I believe in, but it’s not built into what I actually do. Because we have hard deadlines. We count everything a zero if it’s not there. And so, Viji and I have some ways that we’ve done it, and we’re always trying to think how much more can we put into our grading and our policies that really account for that growth mindset. So, for me, an example is I allow students to drop their lowest exam. And with first-year students in a STEM course, many of them don’t do well on their first exam. And it helped me think about, “Oh, let me give them an earlier failure. Let me give them a hard quiz earlier on so it doesn’t hurt them a lot.” But, allowing them to drop an exam gives them the sense that “Okay, I didn’t do well, but I don’t have to leave the major.” And honestly, students think that… they get one low grade, and they think they’re done with that entire discipline. So, that’s one way I’ve dealt with that growth mindset.

Viji: Yeah. And that point that Kelly made about leaving the major… to some faculty, that might sound ridiculous, like we’ve certainly been knocked down a few times and picked ourselves up. But, there are some students for whom they’ve been told their whole lives, they don’t fit. And if you get that early piece of feedback that, indeed, you don’t fit, and that’s the way they interpret it. It doesn’t mean that that’s what’s actually happening. What’s actually happening is they’ve made a mistake in terms of their preparation, or maybe they didn’t have the right types of study strategies, whatever it is, but we want to convey in our courses that you can recover from that early mistake by using the right approaches. Let’s sit together and talk about what you did do and what we might do better next time around. And so having this grading structure where you drop a grade… In my course, I have a cumulative final in statistics… it’s easy to have a cumulative final, everything sort of builds on one another in terms of content. And I say that if you do better on the final, it can replace one of the earlier exam grades. So again, it builds that opportunity for being able to understand the material at some point, it’s okay, if you don’t get it by the exam date one or exam date two, we’ll get there and it’s not a race. It’s not about getting there at a certain time. It might not even happen this semester, it might take several semesters of chipping away at a certain topic, but that you give them a little bit of grace in terms of the timeline with which they might understand that material. And then again, like does it really have to be a zero if you don’t turn something in versus a 60 or 70 or 80? Right? The mathematical average of that is terrible. So, let’s think about ways in which we can assign grading such that a single late assignment doesn’t harm you greatly or a single low grade doesn’t harm you greatly and bake that into the grading scheme of our courses.

Kelly: And on a bigger scale, when we say we look out into the conferences of our disciplines, or we ask where’s the diversity in our own disciplines, it comes back to these little decisions. This is anti-racist teaching, when you think about these things. By having really hard first exams, that’s a barrier that excludes people, and if we really want diversity in our disciplines, these are the little decisions that we make that are really powerful in terms of the effect and impact they have on students.

Viji: Yeah, we’ve all heard that “Look to your left, look to your right. Some of you will not make it” and then we say as educators “Well, that’s terrible. Why would somebody say that?” But, then you look at our syllabus construction, and really, it’s just a different version of that kind of statement.

John: And I think another thing you advocate is keeping most of your assessments low stake so that way any one thing they may not do well on… besides dropping the lowest grade from a set, just keeping pretty much everything low stakes could also take some of the pressure off and reduce some of that effect.

Kelly: Yeah, absolutely. That’s another great strategy.

John: What are some of the things that faculty do in class that makes class discussions less inclusive? And what can we do to make these discussions more inclusive?

Kelly: Now this is a question near and dear to our heart because Viji and I are often at meetings together and either quietly texting each other or giving each other a look. And we know each other well enough to give a look and know exactly what it means. And a lot of meetings we’re in are just not inclusive. If you’re not the person that’s just going to raise your hand and say something potentially controversial in a room full of ranks and hierarchy. Our students feel that way too. Whether it’s actually ranks and hierarchy, there are lots of reasons why a student doesn’t feel comfortable speaking up. And so a great way to do this is to take the volunteer aspect out of it in a large classroom and put them into smaller cohorts. And many students are very comfortable talking to each other in small groups, verifying their ideas, building their confidence that what they are thinking has merit, is a great way to start building community and to have students start feeling comfortable. And once they’ve gotten that affirmation in a small group, more people are willing to represent what their group said. So like, for instance, I never call on an individual student… cold call and say, “What do you think?” I always give them a chance to talk first. And then I say, “Okay, group number 63, it looks like your numbers up, what is your group talking about? Fill me in.” And so I’m hearing a diversity of voices, but I’m also trying to make the environment a safe place where people can build their own communities as well as contribute to the larger community.

John: And people would feel more comfortable when they’re representing the group discussion than presenting their own. So that takes a lot of the pressure off, I think,

Kelly: Yeah.

Viji: Yeah, no one wants to be wrong, and especially in front of the professor and their peers, right? So, they’re simply reporting for the group and that’s the group’s discussion. And as skilled educators we all know how to turn a wrong answer into a learning opportunity in a classroom, but it still doesn’t take the sting away for that person who feels like they may not speak up again because of it. So, anything we can do to make it feel comfortable to be incorrect, because it’s still a learning opportunity or to say, “Well, that’s a common misperception. Let’s break that down a little bit and talk about it some more.” Those kinds of things really go a long way to building the confidence of the student. I remember one student, in particular, who wrote me just such a kind note at the end of the semester talking about how this is a common refrain in my course… they have not been looking forward to taking a statistics class… Shockingly, there’s not a lot of people who say that they are looking forward to it… But, in this case, she wrote to say, beyond any sort of content lessons I provided, what I provided to her was the opportunity to understand that she was right a lot of times in her group discussions, even though her peers tried to convince her she was wrong. And she began to doubt herself. And she’d pull in her answer because the group had a different answer, and then she realized originally she was right. So, she built confidence, but she also learned that she really knew what she was doing and she didn’t understand that about herself and she had more conviction after she left that course to be more forthright about her opinions in other settings. So, these are the kinds of things we can do when we add structure for giving people a chance to reflect on who they are as a learner and who they are as a person and how they can contribute in their groups and in society.

Kelly: I’d also like to add that we don’t have to have people speak up to be part of a community, that there are lots of other ways to contribute and writing, and using anonymous polling systems, these are all such great tools, and they’re the ones I certainly would have gravitated to as a student, had I ever been given the opportunity. I spent four years as an engaged high achieving student in college and never once raised my hand to participate, it just wasn’t what I was going to do.

John: Yeah, and polling gives people the same instant feedback, so they know whether they were right or wrong, but from a class’ perspective, it feels anonymous, that they’re not putting themselves out there where they risk the embarrassment of appearing to be wrong.

Rebecca: One of the things that I have certainly seen a lot of conversation about currently on Twitter, and I know that you’ve both engaged in these conversations about, is how to community build at the beginning of a class, especially in virtual environment where you have that really awkward online silence, and nobody really knows what to do with. [LAUGHTER] And you’ve offered some interesting ideas, would you mind sharing some of those?

Viji: When we are used to teaching in a classroom space like, in the same building together, I hesitate to say in person, because we’re still in person in this environment. But, when we’re together in a classroom, there’s a buzz that is at the beginning of the class time, right? …so that people are chatting with their neighbors; it feels like a warm environment, oftentimes, when you walk into it, at least the classroom where the conditions are right. You feel a warmth when you come in, that you’re going to be learning, and when you’re online, it’s really hard to simulate that kind of buzz because of the nature of the tool. So, thinking about ways you can have that kind of chitchat is really helpful. So, I use polling in this environment, as well, right? I can have a question posed on the screen and students can respond to that question either in the chat window or through Poll Everywhere. I like using Poll Everywhere because I use it anyway. The downside to using chat in some platforms is if you join late, you don’t see the previous responses. So, if you could use something where students can scroll through and see their peers responses, that’s a nice way to kind of get warmed up for the class session. It might be something about, you know, what they’re grateful for today. Or maybe they could tell you a little bit about something that they ate recently that they really enjoyed. But, just getting some small talk in before having something in place that gives a little structure. I’ve heard people talk about playing music, just any small ways you can to try to bring some sense of community in those moments before class start, I think is really helpful.

Kelly: And I would agree, Viji started teaching in the spring online with some synchronous sessions. I was doing asynchronous, so she told me to do it. I did it, and it works. It’s a nice anonymous way to have that chit chat too without owning it in the chat box. I’ve used it selfishly this semester already to find out how students are doing, if there’s something I could do better for them, just taking the pulse. So, a bit of a survey question as well. My daughter is in high school. She just started high school and, of course, it’s online high school. And I keep asking her, “Did you get into your session on time?” And she goes, “No.” And I said, “Why? Why not? [LAUGHTER]She goes, “Well, I want to be a little bit late.”

“Why?”

“I don’t want to be the first one there.” She’s so afraid of like, how awkward it is that she can see on the platform there on how many people are there. [LAUGHTER] And at some number, that’s when she jumps in.

John: As long as everyone doesn’t do that, then we’d have a bit of a coordination failure. [LAUGHTER]

Rebecca: I don’t know, as a faculty member, I don’t want to be the first one there in an awkward silence either. [LAUGHTER]

Viji: But, that’s just the point. It doesn’t have to be awkward. Why not just design it so it’s less awkward? We all know it. We all go into these things. And we’re like, “Oh, it’s another one of those starts to the meeting,” right? But let’s just make it so that we have something that we respond to, that we see on the screen, everybody can see it. It’s also awkward, I think, when you walk into a meeting, and they’ve started, and they’re talking about something, but you have no idea what they’re talking about or how to jump into that conversation. So, having a prompt on the screen is one way where everyone, even those who come late, can still see what the conversation is about.

Rebecca: I’ve had a couple of colleagues who are also using whiteboard features in video conferencing software to have like a doodle board where people can collaborate or Doodle… we teach art classes… doodle on the board, and collaborate as a way to silently do something together. That seems to be pretty effective as well.

Viji: Yeah, I love that idea.

Kelly: That’s a great idea. I’m gonna do that next time. Thank you.

John: In the chapter that you wrote for Teaching Statistics and Quantitative Methods in the 21st Century, you mentioned using polling tools to provide challenging questions to students. Do you do that in a single-stage process? Or do you have students vote first and then discuss it in smaller groups or with pairs before voting again?

Viji: That’s a great question. A lot of it has been through trial and error, understanding what was a hard question and then breaking it down to something that’s a little bit simpler. So, if it’s a multi-step problem, I’ve learned to scaffold the problem through multiple polls and then get them to the right answer. It’s very helpful in quantitative work because people do work at different pace. And so this can level that playing field by getting everybody at the same stage of the problem through the scaffolded polls. But, there are some polls that I know really work very well as a “Give me your thoughts first.” And then let’s do it now where we talk to one another, we do a bit of peer instruction, and then we re-poll. And I love showing them the results from round one to round two… I call them round…, because then I say to them, “See, you don’t actually need me here.” But the truth is they do. They need me to pose the question, they need to get in there and tease out the problem that I know that they’re going to have challenge with, but they can do the work of teaching each other the material and getting through the problem together, and on the whole getting it right. So, those are fun ones for me, because it’s also about building community and they love it. They know that like my goal for every poll is that 100% of them get it right. And so that’s another way I convey that it’s important to me that all students learn the material

John: If we’re teaching remotely, synchronously what can we do besides meeting with them at the beginning of class and just chatting with them and maybe at the end of class, what else can we do to make that environment more inclusive?

Kelly: Well, one of the things I love about this environment is everybody’s name is up on the screen, which helps me a lot as an instructor, but it helps them know each other, too. So, it can be community building. And it’s a great way for people who have names that are difficult to pronounce to put a phonetic spelling, to ask people if they would like to add a pronoun there. I think these are advantages that we just haven’t figured out quite as easily in the face-to-face classroom. I use note cards in my class for the same reason. But, I can’t tell you how many times they either refuse to take them out or forget them. So, it’s never the hundred percent I get on a Zoom screen with names. But, one thing I’ve noticed people talk about often is the back channel. So, having the chat going, and it seems to be universal that people are feeling already a little bit sad about when we lose chat, when we go back to the face to face or in the same room environment that there’s a lot of good discussion that happens in that backchannel. And I know people do use backchannels in classroom spaces too. That’s one aspect of this environment that’s unique and helps bring more voices to the table. I think another thing that is worth mentioning is, I would hope people are using their live sessions for doing those difficult things together and not talking at students because that could be better served with a video. I’m sure we all find ourselves explaining and talking at times. So, I think one thing we could do is to help our students is to say you don’t need your camera on right now, although I’d love to see you and it helps us build community, this could be a time when you could turn your camera off. I also have invited my students to use virtual backgrounds, because when I’m teaching, I’m in my bedroom, and I think it’s odd to see your professors’ bedroom, so I use one, but I think it’s a nice talking point too. If students feel more comfortable, if they are going to share their camera, then maybe they don’t want to share their surroundings. So, just not just assuming students all know that, to be very explicit and say to students, “Here are all the different ways that you can access this course. You don’t have to turn your camera on, but here are the ways that I think I would love to see you engage.”

Rebecca: You’ve both written a bit about the hidden agenda, or the hidden curriculum, of using these kinds of tools and technologies, and you have a Student Guide for using Zoom. And I took all of that to heart too, and made sure that I made some videos about the different kinds of tools we were using this semester, and actually built in the whole first week of just like, this is how we do the things. And like, let’s try them. [LAUGHTER] And then there were some ways that I was planning on using some tools, and we’ve actually already pivoted, because it didn’t quite work the way that I had hoped. And now we have something that’s working a little bit better for everyone. So, I think that’s also an important piece to point out. Can you point out some of the features maybe of the guide that you created for students?

Viji: Yeah, I mean, what you’re talking about is what we’ve been talking, about adding structure to these tools, right? So, just because it’s in front of them doesn’t mean that they know how to use it. We all saw a car before we knew how to drive, that doesn’t mean we knew how to drive it. And everybody thinks it’s very intuitive, but again, what do you do when you start a meeting? Do you turn your camera on or off? Do you mute… on or off? What does it look like to say goodbye in a Zoom meeting? There are certain things like that, that I, at least when, as Kelly mentioned, I switched to synchronously meeting because we were doing all these problem-solving sessions. I wanted to keep that as what our synchronous meetings were. And I was anticipating that some students would have questions like that. This actually started with somebody tweeting about having a dress code for showing up to a Zoom session, and I just thought, are you kidding? There’s a pandemic going on, and you’re thinking about what the student is going to wear to come to class, when they’ve been moved out of their dorm, sent home, barely have internet, there were so many things where I thought I just need to let them know that that is not on my mind. I don’t care. I’m just grateful that you’re alive and you’re continuing to learn. So, those are examples of things that I wanted to think through and Kelly helped me think through like, “What kind of questions will come up?” …and we brainstormed ways that we could just communicate it in ways that students, hopefully they find them to be just the synched answers to questions that they might be wondering and not sure how to ask or if it’s appropriate to ask and what to wear was one of those things.

Kelly: And that’s a good example of the shared brain we have some times, because I called Viji one night and I said, “You know, we should write something up about being more inclusive with Zoom.” And she goes, “I was just writing a guide for my students.” And so we just quickly put it together and had a lot of the same ideas around that. Coming back to the idea of the hidden curriculum, I think that same idea where a lot of us are new to using Zoom and these different tools, that we remember how hard it was to get on and what the rules of it were. And they’re constantly changing, the settings and all of that. So it might seem obvious to make a guide for your students about how to use Zoom. But, what are the other aspects in our teaching that we take for granted? We’re such experts, and we’re so comfortable with the college classroom, I think we always have to be asking ourselves. “What other guides should we be writing that seems so obvious to us?” We forget that we’ve been here a long time and we don’t want students to feel like there’s this culture they don’t know about.

John: I actually put a note in my syllabus telling students that while they’re invited to use their cameras, they’re not required to. and if they’d prefer, they could put up a picture of themselves or of their pet or of anything that they’d like to use as a symbol for that day, because it probably would look nicer to see images of people than those just little black boxes on the screen. And they responded pretty positively to that. I did send out a note to our faculty before classes started this semester suggesting that faculty should invite students to use cameras ift they felt comfortable, but should not require it. And the response was not quite as positive. A lot of faculty seem to believe that they need to see their students to make sure that they’re there, to make sure that they’re engaged, and to look into their eyes to measure whether they’re learning, [LAUGHTER] because apparently their eyes provide secret signals to some faculty about the amount of learning that’s taking place. It generated a lot of emails,

Viji: They have some tools that I don’t even know about. I didn’t know there was such a tool that I could use,

John: it does suggest perhaps the need for more inclusivity training for faculty.

Rebecca: I had one last question about Zoom environments and things and that’s about microaggressions. We know that we need to shut them down when they occur, but I think that faculty, if they’re not used to being in a virtual environment, whether an asynchronous online chat or discussion board, or in a Zoom session, figuring out ways of handling situations just seems different. Do you have any advice for how to handle those kinds of situations in those different types of environments?

Kelly: Well, I think you hit on it already. One thing that’s common in all of these environments is don’t ignore them. Right? If it’s asynchronous, then like, say something was put on a discussion board. I personally would feel like ‘Oh, phew, I have a minute to think about this without everybody staring at me.” Right? And so each case is going to be a little bit different in terms of how you deal with it. You also can’t pull aside the people after class who may have been impacted by that. So, we have to remember, whatever we do to deal with it, should also include really reaching out and being mindful of who those students are that might have been impacted. I would say live online is probably not that different from in a classroom. because we have to do something at that moment. And that could be saying like, “Let’s take a pause, let’s stop.” My instincts and teaching are always to turn it into a teachable moment and to turn it back on them and say like, “This is what just happened. Can we all take a moment to maybe reflect? to put into writing the impact this could have on a student?” You know, something where I personally just need a moment to think, and I’m not going to be embarrassed about that, and I think that my students will come up with a lot of things I wouldn’t have come up with in a very eloquent way of dealing with it.

Viji: Yeah. And I think the only thing I’d add to that is it feels scarier in this online environment, because oftentimes, we are recording sessions. People can snapshot even though we might set good intentions with our students about what they can and can’t share with an outside community, we can’t control it entirely. And so it can feel even scarier, I think, to feel like there’s some level of posterity around that moment or your reaction to that moment. So, I think, if anything, I mean, we’ve had a lot of discussions in the world about different kinds of discrimination and all aspects of life that are harder for some students… not ignoring it is definitely the first step. I think there’s even the step before that, which is, I might not recognize it. So, how can I support you as learners. And as peers, if you see something, I’d like to know what it is, even if I am the one who’s doing it. I want to know because I want to do better. So, really being open to that kind of criticism from students or just acknowledging that you’re a human being like all other human beings, and you’ll make mistakes and inviting them to help you become a better person by suggesting that this is going to happen. It’s inevitable that something like this will happen, but we should be models of how to deal with that situation and be productive in our conversations about it and to move forward on it, right? We don’t want to shame anybody for doing something that might not have been their intent, but the impact is no less to the people who have experienced that microaggression. So, really thinking through and planning for it happening and talking about what you’d like to do as a community of learners. But yeah, as Kelly mentioned, if it’s asynchronous, you’ve got a moment, you can gather yourself, you could talk to your peers and say, “Hey, this happened, what do you think is the best approach?” But, if it’s not asynchronous, I think it’s fine to just say, “Hey, let’s hang on a second, I need a moment to just think about what happened here, and how we might respond to it.” And it might be, we might need to come back to this at the next class session, and give yourself that time to think through it. But, I think even the students who may have felt slighted by it will appreciate that you hit pause for a second, and you’re willing to work through it and that you trust them to make the right decisions moving forward to learn from it. And I think going on what Viji said about maybe a little bit of prevention, some practical ways you can invite that feedback in an anonymous way is to use a Google form that is always open. You can set it up so that you get an email if there’s something there and students can report on anything relative to the class, but especially microaggressions that you may have performed without knowing or classmates, if they’re doing group work, you certainly can’t monitor everything, you’re not in all of those spaces. And then coming all the way back to setting up group contracts and respect and civility in whatever kind of mode and classroom you have that semester. Hopefully, you get to a place where you’re preventing some of these things, but also recognizing that they will happen.

John: You both have a book coming out from West Virginia University Press. Could you tell us a little bit about what the book will be about and when will it be available?

Kelly: Well, the book is definitely about inclusive teaching. And spoiler alert, it is definitely about structure. [LAUGHTER] And we really walk through course design, facilitation, but we’re also really thinking about all aspects of a course. So, whether it be office hours or communicating with students or bringing in undergraduate learning assistants, whatever parts of a course that enhance learning, we really want to think about structure in all of those areas.

Viji: Yeah, and one of the challenges we faced is we’ve both read a lot about good teaching, right? So, a lot of these practices are good teaching, but we wanted to apply the lens of how it promotes inclusive teaching through this book, so that, ideally, the reader would then be able to take some of these themes and see them and apply them in other areas that we didn’t explicitly talk about. So, just a way to view the world as you’re teaching and thinking about how to add more structure, and the idea that if we leave things to chance that some students will be left behind, and that’s really not acceptable.

Kelly: As far as the timeline, we’re not sure. Our first draft is in, snd that’s all we can say.

John: Excellent. So. that’s a fair amount of progress, because you just signed it not too long ago, if I remember seeing it on Twitter.

Kelly: Yeah, it was fun to write together. We definitely get in a groove with writing some sentences together. And then sometimes it was just you write this, I’ll write this, and we’ll swap. But, it’s certainly a way of knowing someone pretty deeply when you write a lot together.

Viji: Yeah. And we often talk about the benefits of diversity, right? And so doing these projects of writing, but also, when we do our workshops, we speak a lot. And when we come up with ideas about what we might do, it’s always great to be able to bounce ideas off of each other and to say, “But what if we tried this” and “we did this” and well, you get that second person really reflecting on some of the ideas, and it’s really helpful to be able to do that and you get a better product, quite frankly. No matter what it is, it’s better when more people can critique it and give you feedback about it.

Rebecca: And we’re all going to benefit from that collaboration because we’re all looking forward to your book.

Kelly: Thank you.

Viji: Thank you.

Rebecca: So, we always wrap up by asking what’s next? So, we teased you [LAUGHTER] You already said about your books. Now you have to come up with something else.

Viji: You mean what’s my next beverage after I finished this LaCroix, or…

John: It could be.

Rebecca: It could be whatever, yeah… I’m gonna go take a nap, whatever it is…

Viji: Well, literally what’s next is I’m going to get out of my seat because I’ve been in it for a long time and I’m probably going to take a walk with my son who’s home, this his home day. He is learning from home today, and then I’m sure I’ll sit back down at the computer and answer some emails and, I feel like these days, it’s one day at a time and eventually I’ll get to the point where I can look a few months ahead. But, for right now, it’s one day at a time.

Kelly: For me, I guess I’ll take a much broader view, and an optimistic point of view, that I think what’s next is, once we get through this crisis, that teaching and the way we educate our students, I think, is going to come out better for what we’ve been through, because I see people doing the best they can in this environment, but really paying attention to how learning works. And I think our students will be winners in the long run in that, however we come out of this.

John: Thank you. It’s wonderful talking to you. Thank you for all the work you’ve been doing in supporting instructors all over the world for quite a while now. We’ve appreciated it and we share a lot of the things that you’ve done with our faculty.

Rebecca: Yeah, thank you so much. It was really wonderful hearing from all of you.

Viji: Thank you.

Kelly: Thank you. Thanks for having us.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

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149. Academic Ableism

COVID-19 has raised the profile of equity issues related to disability as more and more of higher education has shifted online even though many of these issues were very relevant to many of our students and faculty before the pandemic. In this episode, Jay Timothy Dolmage joins us to discuss how ableism is systemic throughout higher education and ways of moving towards equity through universal design.

Jay is a Professor of English Language and Literature and the Associate Chair of the Undergraduate Communication Outcome Initiative at the University of Waterloo. He is the author of multiple books including Disability Rhetoric, Academic Ableism: Disability and Higher Education, and Disabled Upon Arrival: Eugenics, Immigration, and the Construction of Race and Disability.

Show Notes

Transcript

John: COVID-19 has raised the profile of equity issues related to disability as more and more of higher education has shifted online even though many of these issues were very relevant to many of our students and faculty before the pandemic. In this episode, we discuss how ableism is systemic throughout higher education and ways of moving towards equity through universal design.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer.

Rebecca: Together, we run the Center for Excellence in Learning and Teaching at the State University of New York at Oswego.

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Rebecca: Our guest today is Jay Timothy Dolmage. Jay is a Professor of English Language and Literature and the Associate Chair of the Undergraduate Communication Outcome Initiative at the University of Waterloo. He is the author of multiple books including Disability Rhetoric, Academic Ableism: Disability and Higher Education, and Disabled Upon Arrival: Eugenics, Immigration, and the Construction of Race and Disability. Welcome, Jay.

Jay: Thanks so much for having me.

John: Today’s teas are:

Jay: I’m drinking coffee, actually… got my coffee right here… second coffee of the day.

Rebecca: We welcome rebels. It’s okay. [LAUGHTER] I have Scottish breakfast tea today.

John: And I have an earl grey today.

Jay: Well, I had an earl grey doughnut yesterday. [LAUGHTER]

Rebecca: I think that counts.

John: That’s close enough.

Jay: That’s my contribution.

Rebecca: That actually sounds like a really interesting doughnut.

Jay: It was delicious.

Rebecca: So, we invited you here today to share some of your extensive research around disability, ableism, and universal design in higher education. And I thought it might be helpful if we could start with some definitions. Can you talk about how you talk about some of these terms?

Jay: I think that’s a great question. Because I think the truth is, a lot of people, when it comes to disability, they’re worried about getting things wrong. That’s the experience a lot of people have is “I’m worried I’m going to say the wrong thing. I’m worried that ableism is something that I’m going to be accused of, because I get the language wrong. It’s an issue of representation and I don’t exactly understand all the rules, and so I don’t want to talk about it and I don’t want to think about it. I want to keep it away.” And so I always want to talk with students and with colleagues about those definitions. I think the best way to define ableism is it’s a structural phenomenon. It’s present within the ways that we build our societies. And universities are the perfect example: that we value a particular set of things, most of which are pretty much impossible. But then we structure our interactions, we structure the value systems, the kind of false meritocracies that we build around the idea that we should all be perfect. That’s different than what you might call disablism, which is direct stigma against disabled people, actions that are targeting disabled people to hurt them or discriminate against them that are intentional and that are about our society’s dislike of the idea of disability, in part because we want to push it away from ourselves as much as possible. So, the two things work together because it’s ableism that makes us devalue disabled people. But it’s also ableism that structures a world in which it’s very difficult to admit when we fail, or when we struggle. It’s very difficult to admit that success is not easy and that privilege is not distributed equally. And the truth is, the university is a perfect case because it’s so difficult to dismantle or to address ableism in the university because it demands that the people who are in positions of power understand and admit that they came into those positions through an ableist system. That’s very difficult for people to do. But it’s so important for us to do. And the truth is, I believe, actually, really, really good educators understand that. They understand that the ways that they learned, the ways that they came to particular positions of privilege, were not fair, and that they need to change… that we don’t want to continue to perpetuate a system, like the ones that we learned within, that we gained our privilege within. That’s the last thing that we want to perpetuate. But, for other people that’s very difficult to let go of. And so you see these things very built into the structures and interactions of academic life. So that would be how I define ableism. Universal Design is an anti-ableist approach to education. It begins with the idea that, for example, higher education is uniquely conservative, that we don’t change very much, we’re very slow to change. And the ways that we teach are very outdated, and they don’t educate in the ways that we would hope they do. They reproduce privilege really well, but they don’t educate very well. They don’t acknowledge the diversity in our classrooms. It’s funny, because the values that universities espouse… If you look at a mission statement of the university, it’s all about innovation and dynamic diversity and change and progress. And then classrooms are still running students through tests. And they’re memorizing things. And they’re being timed. It’s very Fordist, right? We want this startup culture. But we have a very assembly line pedagogy. So universal design is the idea that you can design teaching, in this case, Universal Design for Learning, with the broadest group of possible learners in mind. And if you do that, you will be a better educator, it will help all students. It was originally a movement in architecture, and it was the idea that you design a physical structure, like a house or a public building, so that everybody in the community can access it equally. And it’s actually not that hard to do. A lot of architectural features are either decorative or they’re not very functional. I always use an example for students of the doorknob, if the goal is to get to the other side of the door, standard old-fashioned twist doorknob is a terrible technology, a universally designed door would just open for you. Or it’s a doorknob that can turn either way, or a latch that you can hit with your elbow, or the kind of door that you can nudge with your hip as you go through. The goal is to get through the door. So, why would you have an old-fashioned doorknob? And I ask people to think about that in terms of what are the things in your teaching where the goal is to get to the other side of the door, but what you’re actually testing is people’s doorknob acuity, [LAUGHTER] and you’re actually excluding people from getting to the things you want them to get to, which are membership in an intellectual community, a contribution to the classroom, the ability to develop your ideas and try things out. We want students to do all those things, but we create things like participation policies, like timed tests and exams that just make it impossible for a huge group of students to participate. And we often don’t notice that we’re doing it. So, universal design says from the very beginning, let’s plan for the broadest possible group of students, let’s remove as many barriers as we possibly can. And that that’s opposed to the approach to teaching that says, let’s do it the way that we’ve always done it and if somebody needs an accommodation, they have to go get it themselves. And it’s temporary. It’s like Las Vegas… that one thing that I’m changing for that one student in this class this one time stays with that one student in that one class. If we took all the accommodations that we’d ever given, and we said, “I’m doing this for all students now from now on,” we’d become much better teachers. And we’d also stop students having to go through that work of medically and legally verifying disability, that’s a costly process. And it marks students out for kind of being worn out by those processes. And I believe we lose an unbelievable number of students every year in higher education in North America, just because we have the wrong doorknobs.

Rebecca: When you think about it like that, that’s really an incredible way of thinking about it. One of the first things we did when I had my daughter was changed the doorknobs in our house so she could get around.

Jay: Well, it is a different orientation to space once you’ve experienced disability, once you’ve seen the world in that way. And even for non-disabled people, once you’ve looked at the ways that an accommodation helps somebody and invites them into the conversation, and then you don’t want to reproduce that barrier anymore. And the tough part is, as soon as you begin doing that, you kind of have to fight, we have to fight to remove a lot of barriers to education, it’s not as easy as it should be; it should be a lot easier.

John: One could make the case that this is more important now than it ever has been because education is one of the most important determinants of income distribution, and is a primary cause of the growth in income inequality in our country. The barrier there is having more and more of an effect on people’s future income, careers, and so forth, so it is important that we break these down. One of the ideas in your book, Academic Ableism is how ableism and eugenics were deeply rooted in the foundation of education in North America. Could you elaborate on that a little bit?

Jay: That is such a powerful segue. And it’s gonna be a segue to a bit more of a cynical take, to be honest with you, because I think that the truth is a lot of these systems remain because they’re very effective. And I alluded before to the idea that most people don’t want to reproduce inequitable social structures, but it’s not true. I think a lot of people really do want to perpetuate those structures, and…

Rebecca: …especially because it’s easier…

Jay: …it’s easier, it’s profitable. There’s very little motivation to expand that access, and to challenge that meritocracy, because it’s so functional; keeping people in debt is a powerful motivation. And the data on this is pretty shocking. The average disabled student carries at least 50% more student debt than a non-disabled student. It takes them so much longer to get through school, and we know, for example, these predatory online universities like Trump University. Trump University itself… if people don’t go back and look at that case… and they really should… they were predatory in looking for disabled students. Those were seen as the most desirable students because they would pay tuition and then they wouldn’t finish. And if you have students who will pay tuition and then not finish, you can keep replacing those students every year with new, more vulnerable students. And then, on the other hand, we’ve seen recent policies in the states where state university funding models are hinged around retention. And on the surface, that’s a good thing. In Canada, the funding for the university system is very, very public here. We don’t have much funding hinged to retention. So universities really don’t have much motivation at all to keep students and if students fail out, it’s seen as their fault. The university is not seen as responsible at all. Although if we had real demographic data around the students who we can’t retain, I think it would be shocking. We just don’t keep that data. But in the States, state universities began to have their funding hinged to retention, and instead of that making them better about changing how they teach students so that they could retain a different, more diverse, group of students who are coming into university, they began gaming the system. And you talk about eugenics, I believe that the admissions process at most major North American universities is a kind of proto-eugenics. They’re looking for students from particular zip codes, because those are the students who will come and stay and graduate and donate when they’re finished. These are called Super Zips. And if you look at Ivy League schools, they are pulling 85-90% of their students from a certain isolated group of zip codes. And that’s based very much around the idea that instead of changing how we teach so that we could draw students from a broader area, we want to superzoom man and target just students who fit the prototype of a student who can be successful here. So, it’s very little change, actually. It’s funny because the popular media likes to construct professors and universities as radical places, and in so many ways, they’re the most conservative places in terms of changing. I guess I didn’t really answer your question. I talked more about where I see some eugenic forces working in higher education now, and I think there’s lots of other places to look for that. But, I think a simple way to talk about the history is to say the land grant university mission, at the same time as universities were being built, so we’re institutions and asylums, and one was the place where, very intentionally, the highest classes were supposed to get together, meet one another, marry, and procreate. And the other was a place where people were being sterilized and isolated, and basically imprisoned. And when you look at the influence that prominent eugenicists had over higher education in the United States, these were university presidents. And so, so much of it is very intentional. It’s uncanny to go back through some of the history of higher ed and see those links. But you can still see those sorts of things built into the structure of higher ed nowadays.

John: Going back just a little bit, you mentioned how in the States, at least, public universities argue that they want to increase retention, a cynical interpretation of that may be that they’ve discovered that it is cheaper to retain a student than it is to recruit new ones. But, in general, many administrators really do want to see more students be successful. But that doesn’t always leak down to the faculty level. Many faculty and many departments have the attitude that their job is to sort out students between those who are successful and those who need to be weeded out and sent out of the institution. So, that message hasn’t made it all the way down from the top to all departments. Many departments are very committed to student success, but it’s not as general, perhaps, as we might like it to be.

Jay: Yeah, and I think there are alumni forces as well. And it’s this kind of Stockholm Syndrome or something. It’s like if it was difficult for me, I need to make it difficult for other people. But also what is the value of a degree? The value of a degree, for some strange reason, seems to be hinged to how difficult it was. And I don’t just mean a difficult in terms of the intellectual tasks that are being asked to do but just like a kind of war of attrition. If I made it through, even in a kind of mental health sense, through all of the stress, the unneeded, unnecessary, stress of so many of the rituals of higher education, then that somehow prepares me to be successful. It’s interesting, University of Waterloo where I work, we have a lot of that… we have a lot of stress. And we’ve had a mental health crisis on campus. But it’s this disjunction that I’m hoping people on campus can begin to see because we also have co-op, almost all of our students go and work co-op jobs. And so the skills and the traits that they develop as students in terms of being able to compete with one another, being able to work on their own in an isolated way, and handle stress on their own without asking for help… The help-seeking behavior of students across North America is going down, not up. No employer wants that. No employer wants somebody who can’t work with other people and won’t ask for help when they need it. And yet, this is a value that we’re seeing in NSSE surveys across North America. Those ideas of not asking for help, because that’s seen as a weakness and not working with other people. So there’s a big problem. That’s something that’s broken. Even the members of the board of governors who are all the industry, people, they should want that to change too. So I’m hopeful that we can make arguments to have some of that culture change. And some of it is simple stuff. There’s really no reason for so much investment in timed tests and exams. That’s certainly my soapbox issue, because it does not increase student learning in any way. There’s no research out there at all that shows that students study harder or retain more information, or perform better by having a timed test or exam. And yet, universities are run around the scheduling of these type tests and exams. It’ll be interesting given what’s happening with COVID, and us moving online in ways more than we’re used to, in any case, and the stresses on students will be higher than we’ve seen before. It will be interesting to see whether something like timed tests and exams become almost all that we do and these surveillance technology companies step in. And online courses really just become testing mechanisms. Or if we can find another way to do that. That I think is going to be a real challenge. Because sometimes when you boil things down, that becomes the only thing that a course is there to do, which is to test things. And there’s not a whole lot of learning that can come out of that. And I hope that students know that they shouldn’t be paying $40,000 in tuition, just to take a bunch of tests. They could just do Facebook quizzes for a year, if that’s what they’re looking for.

John: One positive sign is we’re trained in grad school, through this weeding out process, through this elite structure, and we’re trying not to ask for help. But one thing, and we talked about this in a podcast a little while back with Jessmyn Neuhaus, is that we’ve seen people coming in asking for help with the sudden transition to online teaching in ways that they never have before. We saw over twice as many people attend our workshops this year, and some of them I’ve been at this now. institution for 30 years, I’ve never actually seen them at a workshop or ask for help before, and there’s a lot more of that. And one of the things we’re hearing, from at least the people who are attending workshops in teaching centers, are getting the message that perhaps proctored exams and surveillance technologies may not be the most effective way of assessing student learning, especially in an online format. So there’s at least some hope there. But we also have a lot of people demanding better proctoring systems that will monitor everything that students do and their eye movements and everything else.

Jay: But as you were saying that first part, I was really nodding and my eyes were wide, because I agree, I hadn’t really thought of it that way. But, you’re right. I’m seeing many more of my colleagues saying, I don’t know how to do this. And to me, that’s a great modality for any educator, let me get this straight. I don’t want my colleagues to be experiencing as much stress as they’re experiencing right now. That’s horrible. And the amount of stress that faculty are feeling right now is unprecedented, and we haven’t even reached late August… classes have not even begun yet. It’s terrible. It’s really going to become an issue. But if there’s a way to be more, and I do have a suggestion about this, too… I know that myself as an educator, I only became good as a teacher when I stopped teaching the ways that I learned. And I stopped just thinking my job as a teacher is to tell people things I know, or to do all the things I’m already good at. Because those things work for me, necessarily means they’re not going to work for a broad cross section of people. Other learners are not going to be like me, I give this analogy a lot. But if you’ve ever lived with somebody else who’s writing towards a deadline… you know, has a big project that they’re working on, and you watch the way that they work… It’s so frustrating, right? You just want them to do it exactly the way that you would do it. And they’re not doing it that way. And you’re having to live with it and watch it and then they succeed, and it gets done. And you’re like, “oh, okay,” that’s an instructive experience, right? And in a classroom of 20 students… 25…40.. you’ve got a really wide variety of ways of getting to that goal and it’s unlikely that your way is going to work for the majority of students, it’s better to pool all the different ways and learn from them all than it is to expect students to do it exactly the way that you do. So if we’re all approaching this fall with an attitude of, “Oh, this is different, I’ve got different new things I need to learn,” I don’t think that’s necessarily a bad thing. The problem is that university administrators are acting like fall’s going to be normal. They’re in fact, promising students an exceptional experience… my own university President is and we can’t deliver that this fall. There could be so much stress alleviated if administrators could just say “Fall is going to be different. We’re not going to be able to do all the things that we’re usually able to do.” Once we get students back on campus and we can begin doing some of the things that we do around building community and a sense of belonging for students, then we can deliver that experience again. But, it doesn’t help anybody, incoming students, their families, instructors, staff, it doesn’t help anybody to act like we can deliver an excellent experience in the fall? And it would actually really help everybody if there was some kind of a statement that said, “Listen, it’s gonna be tough this fall. There’s so many things we can’t do that we do really well. We’re all going to be learning as we go.” So many instructors, this will be their first time being able to teach this way. And if we had that kind of a statement, at least this is my opinion, I think it would alleviate a lot of the stress the faculty and staff are feeling. And I think that students will, in the end, be happier. What I fear is going to happen is that students are paying full tuition in the fall, they’re going to come, they’re going to believe that they’re going to get something exceptional, and they’re going to be very disappointed and upset, and they will take that out on instructors and they’ll be upset, they’ll be asking for their money back. So a lot of it is about the message that we can send around the fall. I also think it’s okay to say, it’s in fact ethically required as educators, that we tell students that some of them shouldn’t come this fall. Some students should not be there. If you had a tough time with finishing high school online, don’t come to university in the fall, I think it’s completely okay to say that. If that was difficult for you, then delay, defer. A lot of universities are offering the students the ability to do that; that could be a good option for you. Parents should know that, students should know that, that that’s not a failure in any way, and it could be a good decision for you. I’m hopeful that we’re going to be able to support any students who decide to enroll in the fall, but it is going to be different. And the key is a lot of those supports that we have around counseling, around supporting students who are first-generation students, those things are not going to be there. And we build those things into our campuses… not enough of them… but we build them there. And there’s not a lot of foresight around how those things are going to be replicated online.

Rebecca: Yeah, the extreme amount of unknowns make everyone more anxious: faculty, students, and what have you. And I think, historically on campuses, there’s a tendency to keep both mental health and disability as things to keep close, and it’s an individual burden that we don’t share with others. People are sharing their stress. But if that stress is really becoming a mental health concern, people are being more quiet about that or keeping that inside. And it’s not a community discussion. But, I think that historically has happened to faculty, students, and staff in our institutions, because we don’t embrace the difference. We don’t embrace disability at all. So, how do you think this is impacting not just right now in this moment, but in general.

Jay: So, I’ll say a couple things about that. And I’ve had the opportunity to visit campuses and see some practices that really work. And this is really just talking about the accommodation model, which I’ve already said is necessary, but it’s just the beginning. Because it really is just accommodating each individual student, but the universities that do the accommodation model really well, they reach out to students very early. They give students the opportunity to understand what resources there are for them, and they give students the opportunity to begin setting up their accommodations, begin talking to people at Disability Services very early, like now. Lots of excellent universities. Give students the opportunity to visit campus and visit the disability services office now, instead of waiting until the classes begin, and the other practice that a lot of offices have is that they’re very liberal around documentation. If you don’t have a diagnosis now that’s okay. If you’re an undocumented student, and it’s difficult for you to get a diagnosis, that’s okay. We’d rather you have the accommodation. We don’t believe that anybody would go through all these hoops to fake it, not in the environment of higher education where admitting to having a disability is highly stigmatized. And that’s only logical. But, I fear some of those things will be more difficult to do. It will be more fraught and stigmatizing to disclose a disability when there’s not an office, when the contact that you have with instructors is minimal, and you can’t feel them out and understand where they’re coming from. Neal Fitzgerald has done this excellent research at the University of Wisconsin around how students negotiate disclosure and don’t disclose and students need the right to have a safe environment in which to sometimes not disclose, and a lot of those cues and the decisions and choices students make around that, they won’t be able to make. The research shows us the vast majority of students who get accommodations wait until their third or fourth year of university. They wait as long as they can. They wait until they reach a point of crisis. And that’s really unfortunate. And that’s why we lose a lot of students before they even seek help. We already said this is a generation of students for whom self-help seeking behaviors is lower year over year. And then around documentation… I think this is a bigger issue for everybody. Because Coronavirus is leading people to need to disclose illness and disability in new ways. And what it’s revealing is how poor the processes were for disclosing safely and protecting people’s privacy. The idea that a faculty member should disclose an illness to their chair or their Dean, those people are not capable of protecting privacy. But also those are the people who determine your career. They determine whether you’re going to get tenure. They determine your teaching schedule. They determine whether you’re going to get a course the next year if you’re a contingent faculty member. So if a policy is “Talk to your chair…” it’s not a policy. It doesn’t protect privacy. Often an accommodation will have to come out of the department budget. And so then you’re a cost, you’re automatically constructed as a cost. And there’s almost zero likelihood that you won’t experience discrimination, though, then people do not disclose. There’s another excellent study by Price and Kerschbaum. It’s a multi-authored study, but it interviews faculty members about their experiences. All administrators should read this study, because it’s the faculty members talking about how they negotiate getting the accommodations they need for a wide range of different disabilities. And what you realize is it’s a real minefield. The truth is the pandemic is leading universities to have to use those same policies around COVID. And so it’s going to impact a greater number of people. And the problem is the infrastructure was never there to protect people with those disclosures and with those policies. So, I hope that it leads to, in a kind of more universal, uniform way, having a proper system for doing that, especially for staff and faculty. Most universities have a pretty good system because it’s been tested by the law around student accommodations. But very few of those same institutions have anything really that’s very good for graduate students, or that’s very good for staff, that could do anything at all for contingent faculty. And that that’s not there for faculty members themselves either.

Rebecca: One of the interesting things about disclosures that are happening around COVID is disclosing about disability and mental health and things of family members and children and it extends beyond just the individual too.

Jay: Yeah, the truth is, every place needs a disability policy. And we need a caregiving policy. If we can push for those two things and if we can realize that those two things actually go together a lot of the time, that I think that that would go a long way to changing the culture around disability on campus. Because I think that we need to have policies for both and we don’t and this is going to expose the ways that we don’t. So, what happened instead is that we lose huge contributions from our community. And that’s how I always want to frame it. It’s not just inequity. It’s this huge loss of intellectual value and potential. Any money we spend on education is seen as an investment, except when we talk about disability, and then somehow it’s a cost. And it’s a cost we wish we didn’t have to bend. But everything we do is expensive… carpets and chairs… a university buys chairs for like $500 each, and they’re crappy chairs that are not even accessible chairs, and we spend 500 bucks each on them, right? [LAUGHTER] So, it’s not a cost, it’s an investment. And it’s a very small investment for a huge group of people that occupy all kinds of different roles in our academic communities. And we’re losing these folks simply because we haven’t created policies, we haven’t created protections that speak to the reality of life, which is we’ll all become disabled at some point in our lives. We’re all going to care for and love disabled people, whether we do now or in the future. That’s a reality, but academia acts like that can’t happen, and that it won’t happen. And it doesn’t match up with life.

Rebecca: We’ve talked a little bit about ways that decision making in higher ed right now is kind of impacting people with disabilities, specifically around accommodation issues, disclosure, and even just general mental health issues. Are there other ways that some of the ableism that’s built into these institutions is impacting people with disabilities that we haven’t talked about?

Jay: Sure. Research productivity, I think. This is the other thing. Who’s productive right now? Who’s able to continue their research agenda? There’s a kind of inverse relationship right now between the people who are able to continue producing research right now and the kind of research we need right now. We need to hear from disabled people for the reasons that we were just talking about. They already understand how issues of disclosure and changes in health over the course of a lifetime work in nuanced ways. They understand the problems in our healthcare system really well, from a critical position. They understand how we can use legal precedent to make changes that impact equity and diversity. Those are the biggest things in the news right now, those are really important things that disabled people should be involved in. And that, in general, the groups that have been discriminated against, we are realizing, are the groups who need to be in the room making the big decisions. But again, a kind of generalization, those are the folks right now with the largest load, emotionally… in terms of care. I run a journal. I’ve had very few submissions over the last four months from any female-identified researchers. Dudes are killing it. There’s been no slowdown, and you know what that looks like?

Rebecca: I’m experiencing it right now. I’m on sabbatical.

Jay: …a sabbatical probably where you had real plans around catching up or getting ahead on research. June, July, August…. I’m generalizing again, but for folks who have family responsibilities or caregiving responsibilities, that’s your time to get a little bit ahead. Or, more generally, for people who have a really heavy teaching load… contingent faculty who might be teaching 7, 8, 10, 12 classes a year… this is your time to try and get work done. Well, you’ve lost an entire year of research productivity from people, and universities are going to act like nothing’s changed. My own university is saying “No, faculty performance review will proceed just as it did, in the future” And so the system, the meritocracy, will keep on clicking, without any acknowledgement of the fact that people’s ability to take part in that has changed, and maybe has changed for a while. We don’t know how long this is going to change. But again, universities are the slowest to catch up. You look at the…. I know this because I have a colleague who brought me all this data,… the big 10 accounting firms in North America, they changed their performance review way back in March for female employees, because they already knew this is not going to be the year where it’s going to be fair. So, they built these mechanisms and they built an architecture for being able to acknowledge that this year is out the window and there are more important things then pushing that manuscript through right now. But, what supports can we put in place so that we get those contributions? Because it’s not enough to just say, “Okay, well, you won’t be hurt on your performance review.” As a bigger community, we’re going to lose the valuable insight and input of people who are not going to be able to have the space to have their research be part of the conversation moving forward. So, there should be granting, funding that targets that very issue, and we should be talking about it. That’s the other big thing for me is let’s talk about it. Let’s have leaders talk about the fact that the labor is not evenly distributed right now. And let’s talk about the fact that a lack of childcare, that employers should have some responsibility in understanding and extending what they do to childcare or to eldercare. Back to what I said earlier, we have to have policies around caregiving, too.

John: One thing we should note is that many institutions have at least introduced a pause in their review process, which delays people’s progression towards tenure, and so forth, but at least it partly equalizes this. It doesn’t provide resources, which is something that would be really helpful, but at least it mitigates the damage a little bit of the event. Now, how long that continues, though, is open to question.

Jay: Yeah. And a pause to somebody getting tenure is in an institution’s best interest. Let’s not kid about that. But I definitely think that that, especially the fact that a lot of universities were so quick to do that, should make us a little suspect. But I definitely think that a lot of people experienced that as at least a bit of an olive branch. It was a sense of like, “Okay, that’s good. At least I’m not coming up for review now.” But that extension is going to have its own impact. And some people will take that extension and other people won’t. And then the people who don’t take it, it’s possible, will be constructed as somehow lesser because they weren’t able to just power through this time. That’s the other thing, is we don’t have very equitable ways of implementing policies. And when the policy comes from admin, instead of consulting with the people who it affects, they often really miss, and so those pauses, I think some places people will be very hesitant to take them for fear that it marks them as lesser researchers or lesser producers than colleagues who don’t have to take them. So, I wouldn’t want to be an administrator right now. But, I just wish that the response was to expand the circle rather than to close it. And I’m not seeing that. From campus to campus, I’m not seeing that. I’ve had so many generalizations, but people who become leaders in higher ed, they don’t do that to deal with COVID. They were not prepared for this. They do it for other reasons, things that they’re very good at, that right now don’t matter as much. But the impulse then should be: “This is not why I got this job. I don’t have expertise in this. Who can I bring in? Who’s being most negatively impacted by this? How can I diversify the conversation? To diversify the group of people and the expertise around making these decisions?” It’s time for shared governance. We talk about that all the time. The institution and the kind of architecture we have for shared governance, it’s at least there… it’s been hollowed out a little bit… but now’s the time. The lack of foresight around what fall could actually look like is shocking to me. I give the example of my own university and my own university will be all online in the fall. But for quite a long time, the university was holding on to the idea that we’d have face-to-face classes. I believe they were holding on to it until the commitment date passed. So they could make it seem to students as though we would be on campus even though we might not be, so that students would choose the University of Waterloo and then we could share the news, which in itself is irresponsible. But, there was never any planning. So, the idea of face-to-face teaching was always out there. There was no plan to buy protective equipment. There was no plan around sterilization or sanitation. There were these strange plans where they asked people to like map out what a classroom would look like, and a regular lecture hall could fit like 12 students, and that didn’t matter because how are the students getting into and out of the classroom? How are they using elevators? How are they moving through stairways, where’s the extra staff? At a certain point I reached out to our staff association, they hadn’t even been contacted about hiring further people to work in the fall. So, the idealism of leaders is a problem right now. [LAUGHTER] Because what we need is realism, what we need is stress testing. What we need to hear from are the people who are going to be most negatively impacted, and those people aren’t at the table. So, that was my point, really, was expand the circle, get more expertise, don’t narrow things. And this is kind of a personal aside, but everything I’m seeing coming from universities is coming from presidents where they put their names on it, and it’s all about them and building their resumes and their image. And I actually think that that’s a real problem in higher education right now, that we know the faces and the personalities of university presidents far too much… that there becomes a way of marketing a university through its leaders that is unhealthy and takes away so much from the ways that we’re contingent on the labor and the risk of teaching that’s distributed really disproportionately.

John: At our institution, I became involved in this only after decisions about fall teaching had been made. And I was asked at a meeting, “How can we design a classroom so that it will work for a subset of students in the classroom and a subset of students at home and we can still use good teaching practices.” My suggestion was, “We make sure everyone has a computer, headphones, some sound isolation around them, so they can engage in active learning activities online with other students in the same classroom because they’re not going to be able to do many of them with physical distancing.” And basically, the question is, if we have to isolate students so that they can only interact over computer media with other students, why do we need to put people at risk in the classroom, the students and faculty and staff?

Jay: Yeah, most of the things that are worth doing in person are the things we can’t do. I wish we could. Don’t get me wrong, I really do wish we could. And I love teaching in fall. I love teaching first year students in fall, it’s my favorite thing to do. And I always love to teach the writing classes in fall that they don’t want to take. I’m a romantic about that. But the truth is all the things that I’m really quite good at, and the things that I would want to do with students in person, I can’t do. So, I have to find another way. And I do have some suggestions. I think I have some simple things to think about in fall. The one main thing for me is, and there are many good reasons why online teaching needs to be largely asynchronous. We need to know that students can’t all necessarily meet at the same time with us. And that’s tough because it’s really nice to have that connection. But to me, I’m pulling back on things like group discussions and lectures so that I can have one-on-one meetings with students. And I have the luxury of an open enough schedule that I feel like I can schedule enough one-on-one meetings with students that I should be able to meet with each student, if not every week, every other week, and everything else… all the other labor that I put in, I’m throwing out the window because I know how much time it’s gonna take to do that. But, I believe it’s really important, not just for learning in my class, but for the fact that these are first-year students in their first small classroom, all their other classes in Fall will be 300 student online classes. The other big thing for me is just repetition… …redundancy. One of the main principles of universal design is what they call positive redundancy. So having a discussion with a student is so great because they can generate captions and actually see what I’ve said. They can also record our conversation and go back and watch it later. When I’m delivering some content. I can have captions, I can have a transcript, I can have students in a Google doc, or a shared drive, taking shared notes. So what you end up having is like four or five different versions of one thing that can be accessed at a variety of different times, and based on the ways you want to access it. You can turn your video discussion into a podcast and they can listen to it when they go for a walk. So, that idea of just doing it more than once, doing it multiple times… which sounds laborious, but it’s not really… I think that’s one of the best things we can do in the fall. I think that personal connection is really important when we can find a way to do it. And then the final thing I think we should be thinking about is tone. So, to me, tone is going to matter so much in the fall, how we communicate with students, the time and care we put into making sure our messages are not overwhelming. They’re the right size, and that they understand that we’re trying to be friendly. So, I think a lot of the times when we communicate with one another, we’re taking out the things that make a message a sympathetic one. We don’t even know we’re doing it… and the sense of overwhelm…the way that I would put it to people is “How do you feel when you open up your email these days? And there’s four or five new emails in there? How do you feel when you open one of those emails and you realize you’re gonna have to scroll down, because it’s that long? How do you feel when the tone of that email, from the beginning, seems not understanding of how difficult it is going to be for you to do the things that you’re being asked to do in that email?” Everything piles up and the mental load that we take when we’re given new tasks right now… that demand avoidance that we have… is so much higher because we have so many more mental and true physical demands on our time and on our thinking. Yeah, I think those three things… So, that trying to prioritize, not as an extra, but as something where we’re willing to pull back on some other things to have a little bit more one-on-one time in contact with students. It gets back to what I was saying earlier about giving students the opportunity to let us know where they’re coming from in a safe way. If we don’t build in that contact, there’s no safe way to do that. We can’t assume that there is. The second piece is just repeating ourselves… redundancy… giving students the message many different ways through many different channels. Then also tone… so not overwhelming students with demands, I think is really important. And then I think the final thing for me is thinking about participation in a broader way. It’s not a classroom where students can put their hands up. And to be honest, I don’t really like that modality of participation anyway, because there’s only so many students who can speak. And students will find other ways to participate valuably if we open it up to them. So attendance is not going to be something we can grade and mark. Participation shouldn’t just be attendance, we can be more open about how we do that. And what I do is I have students determine and tell me all the different ways they’ve participated. And so they come up with some pretty interesting stuff, by putting that responsibility back onto them. So those are the kind of universally designed kind of tips for the fall. But, I’m sure listeners will have some of their own ideas. And I’m hoping that we have a different conversation moving into fall in part because we are, a lot of us, doing something we’ve not been asked to do before. And we do need to look for help from one another in ways we haven’t had to do that before. I hope that that becomes a kind of shared value moving forward. That’s something worth holding on to.

Rebecca: I think the opportunity of being a novice, although stressful, provides a lot of empathy. But also I think it’s bringing people together in a way that maybe we can sustain in the future, and it’s not just in this moment of crisis.

Jay: Yeah, absolutely.

John: We’re creatures of habit. One way we reduce our cognitive load is by doing things in the same way over and over again. COVID has forced us to change the way we’re doing things, and it’s making people a lot more open to considering new ways, perhaps improved ways, of doing things. So, I hate to talk about the silver lining of all this, but it does make us more open to exploring new ways of teaching that can make us more effective in teaching, not just now, but also once we get through this pandemic.

Rebecca: I was gonna recommend Jays wiki on universal design strategies, and also the PDF that’s included with the Universal Design: Places to Start essay because there’s a lot of great ideas that will work online in those resources.

Jay: Yeah, again, I don’t want people to feel overwhelmed, but it’s called “Places to Start,” because that’s the idea. This is a time to try out some new things that we then keep… that are worth keeping, and a lot of the universal design things, I think, we don’t realize until we use them, how valuable they are. It’s like a gateway drug. And then you want more. That’s a bad metaphor, but [LAUGHTER] you’re willing to try more once you see how effective it is to expand the different ways that students can take part in what we’re doing.

John: Tom Tobin was on the podcast recently, and he suggests that faculty start using a plus one strategy for introducing one new technique, one new way of engagement, and so forth. I think many faculty this fall are thinking more about a plus five or plus six approach, [LAUGHTER] which can be a little bit overwhelming.

Jay: It can be and I think it’s really important to find that balance. There’s no magical solution. But, the one thing that I do believe about universal design, as dangerous as the argument is, is that it is better teaching. It removes a barrier not just for students, but also for us, and can sometimes clarify what the real goal was behind what we’re doing. The goal wasn’t to make students struggle with an experience more stress, for example. The goal was to enrich the conversation by having everybody take part. I’ll give an example. I started teaching when online teaching was new. Like, I’ve been teaching for a long time, when it just had started to become popular to have message boards and to expand the classroom conversation then onto a message board. And a lot of people will remember that. But, I think for a lot of people, what they realized was the student who was kind of like surly and bad body language sitting in the back corner of the room, they actually had a fair amount to say on the message board, things that were valuable and important. And in the classroom, that wasn’t gonna happen. So good, then you stop relying on all the conversation to happen in the classroom, you realize some students need six or seven hours to think about what they want to say. And that just makes you a better teacher, it gets you to the goal, which is for everybody to be able to take part. And so maybe there will be some of that plus one that we see and that we retain coming out of this fall. And at the same time we want to fight so that administrators can’t say you’re online all the time, because we still do value and know the importance of in-person instruction as well… once it’s safe to do so.

Rebecca: I think of the other things you mentioned, Jay, without maybe realizing you mentioned it, was in some of your examples of what you’re planning to do for the fall, you’ve kind of invited students in, to participate in the construction of what that learning looks like by having them talk about participation. This is a really great time to invite folks to the table who haven’t been invited to the table to have those conversations. [LAUGHTER] If our classrooms are a complete land of experimentation this fall, we might as well just invite the students to have the conversation and be willing to be flexible. [LAUGHTER]

Jay: Yeah, right now I’m working with eight co-op students at Waterloo and their job is to help us prepare for teaching in the fall. Waterloo hired something like 300 co-op students who just couldn’t get jobs elsewhere. Waterloo stepped up and said, “We’ll hire you.” There’s a federal program that paid for part of it. So it wasn’t entirely the university paying for it. But the thing is, the students are really good at it. Let’s be okay with that. That, if we give students a little more responsibility and the ability to lead, they’ll probably have better ways to figure out how to structure something like a classroom conversation then like boring messageboard questions. So, I think, Rebecca, that’s going to be part of my approach is like “you show me what’s a good way for you all to collaborate together on something, or do peer review, or share your research or whatever.” Let them take the lead and then put it into the grading structure so that they get rewarded for being innovative and bringing to the table things that they’ve already developed that I haven’t. That’s not my expertise. That generation has skills in that area that I don’t have.

Rebecca: I think that’s a good place to wrap up. So, we always end by asking, what’s next? Dare I even ask? [LAUGHTER]

Jay: I’ll be honest, what’s next right now for me, in a literal way, is going back to fighting for getting more people at the table. I work with our Faculty Association. We’re going to have an issue with being able to staff and teach these classes in the fall, and we’re going to have issues with people being able to get through the 12 weeks of teaching. I know in the states that’s 16 weeks or longer. What supports needs to be there so that the pressure and the stress that’s being felt right now is just one piece of what’s going to be happening in September. And so, those of us who have roles where we can pressure the administration to begin thinking about what’s actually going to happen, that’s what I think is next. I’d like to have more time to prepare my own teaching too, but I am concerned about the stress that faculty are feeling. I think we’ve been careful throughout the discussion today to underline that, that that is what’s lying beneath a lot of this. And I don’t want the feeling to be that, in this podcast, we’re telling you have to learn 15 new ways of doing something, I hope that they’re experienced and understood as ways that can lessen some of the load and some of the stress. And I guess that would be my final thing. The things that I’m asking, or that I would suggest, should allow you to subtract some of the other things that are really laborious and stressful. It’s not about an additive approach where we have to do more and more and more, there have to be things that we’re able to pull back on too, and we have to be able to set realistic expectations about what fall is going to look like. I think that would be best for everybody.

Rebecca: A very healthy way of thinking about the fall. [LAUGHTER]

John: Well, thank you. We really enjoyed talking to you, and we’re really looking forward to sharing this with our listeners.

Jay: Me too.

Rebecca: Thank you so much.

Jay: Yeah, thanks. Enjoy your day and we’ll be in touch again.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

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143. Pedagogies of Care: Creativity

Is creativity something you value in the work that students produce? In this episode, Natasha Haugnes and Martin Springborg join us to discuss ways to spark, motivate, and support creativity.

Natasha has served in faculty and curriculum development at the Academy of Art University and as an adjunct professor at the California College of the Arts. Martin is the Director of Teaching and Learning at Inver Hills Community College and Dakota County Technical College, Natasha and Martin both contributed to the Pedagogies of Care project and are two co-authors (with Hoag Holmgren) of Meaningful Grading: A Guide for Faculty in the Arts.

Show Notes

  • Haugnes, N., Holmgren, H., & Springborg, M. (2018). Meaningful Grading: A Guide for Faculty in the Arts. West Virginia University Press.
  • Pedagogies of Care
  • Haugnes, N., & Russell, J. L. (2016). Don’t Box Me In: Rubrics for Àrtists and Designers. To Improve the Academy, 35(2), 249-283.
  • Haugnes, N., & Russell, J. L. (2008, 2014) “What do Students Think of Rubrics? Summary of survey results: Student Perceptions of Rubric Effectiveness
  • Sawyer, R. K. (2011). Explaining creativity: The science of human innovation. Oxford university press.
  • Deci, E. L. (1972). Intrinsic motivation, extrinsic reinforcement, and inequity. Journal of personality and social psychology, 22(1), 113.
  • Deci, E. L., Koestner, R., & Ryan, R. M. (2001). Extrinsic rewards and intrinsic motivation in education: Reconsidered once again. Review of educational research, 71(1), 1-27.
  • Inoue, A. B. (2015). Antiracist writing assessment ecologies: Teaching and assessing writing for a socially just future. WAC Clearinghouse.
  • Nilson,. Linda (2019). Specifications Grading. Tea for Teaching podcast. August 21.
  • Tharp, Twyla (2006). The Creative Habit: Learn it and Use it for Life. Simon & Schuster
  • Transparency in Learning and Teaching (TILT)

Transcript

John: Is creativity something you value in the work that students produce? In this episode, we discuss ways to spark, motivate, and support creativity.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer.

Rebecca: Together, we run the Center for Excellence in Learning and Teaching at the State University of New York at Oswego.

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Rebecca: Our guests today are Natasha Haugnes and Martin Springborg. Natasha has served in faculty and curriculum development at the Academy of Art University and as an adjunct professor at the California College of the Arts. Martin is the Director of Teaching and Learning at Inver Hills Community College and Dakota County Technical College, Natasha and Martin both contributed to the Pedagogies of Care project and are two co-authors (with Hoag Holmgren) of Meaningful Grading: A Guide for Faculty in the Arts. Welcome Natasha and Martin.

Natasha: Good to see you. Yay.

Martin: Thanks for having us.

John: Our teas today are:

Martin: I’m drinking coffee this morning.

Rebecca: Always… Always the rebels.

Natasha: Well, I had my two cups of coffee and now I’m on to Wild Sweet Orange Tea…

Rebecca: That sounds good.

Natasha: … and it’s delicious. Yeah.

Rebecca: I have iced Scottish afternoon tea

Natasha: Afternoon? Huh…

John: And I am drinking Tea Forte Black Currant Tea. We’ve invited you here today to discuss Natasha’s contribution to the Pedagogies of Care project and your joint work on Meaningful Grading in the Arts. Natasha, could you start by telling us a little bit about your contribution to the project?

Natasha: Sure. “Nurturing the ‘aha moment’” is the topic of the video made. And it was based on one of the tips in the meaningful grading book that I co-authored with Martin and Hoag. This video focuses on the “aha moment,” or that moment of insight in the creative process, and how to really nurture students and invite them into that moment. I focused on the “aha moment,” which could also be called the moment of insight in the creative process because it really is associated with kind of joy and happiness and magic. And there are a lot of cultural myths around insight and creativity in general, but especially these magic moments. People think they come out of the blue, that they’re come down from God, that they’re somehow related to some innate ability. And research shows us, and people who are creative practitioners know, that this is not entirely true. So, I just decided to kind of hone in on that moment. In my work at the Academy of Art University, I have worked with a lot of students and a lot of instructors who are often drawn to creative fields because of the joy and they really want to engage in that, the joy of the creative process. But then when the students get to school, and when the new instructors come to teach, they often get really drained. And they find that there’s so much hard work and there’s so much stress in the classrooms, even in things like painting and graphic design and moviemaking classes, students seem to get really rundown, and they don’t connect with those moments of joy. So, this results in frustration. At my own school, we were seeing pretty high dropout rates of students at a certain point and I actually ended up working with at-risk students in my role as the Resource Center Director at the Academy of Art University many years ago, and that taught me a lot about working with students and engaging them in their creative process. A lot of the students I worked with, they were sent to me by an instructor who would say “This student is just not engaging. They’re really sloppy in their work. They’re really lazy. They’re not putting the time in.” And when I talk to those students, I would find patterns that really ultimately meant that they weren’t understanding their creative process. They were doing things like brainstorming a whole bunch of ideas, and then trying to finish one, but then getting distracted and thinking, “Ah, I’m going down the wrong path, I’m going to do this other project, I need to take this other approach…,” and they would go down another path, and then they would abandon that path, and they would take yet another approach and pretty soon it’s time to go to class and the project they’re presenting for critique looks like it was done at the last minute. Again, this is really frustrating for the student and the instructor. And I realized I needed to learn a lot more about the creative process in order to work with these students and help them connect to that joy, help them understand how the hard work connects with the joy, and help the teachers understand how the hard work connects with the joy. I think it’s really imperative that our faculty understand creative process and define it so we can teach it to our students. And this is especially important for students whose livelihood depends on creativity, like a game designer, a graphic designer, even an illustrator can’t just go to work and hope that insight comes, they need to learn how to have some control over that, not only for their own work, but just so that they continue to enjoy what they’re doing.

John: It sounds like part of the problem is that people think that creativity is just something that people either have or don’t have, and they don’t see that it involves a process that includes a lot of work. What types of things can we do to nurture students in making the connection between the work that they do and that aha moment to get them to that point, so that we don’t lose them on the way.

Martin: One thing that I talk about quite frequently with faculty, no matter their discipline, but especially in the creative fields, and one thing that we go back to quite a few times in Meaningful Grading, is rewarding failure and grading process versus grading that final product. If you value the development of a creative process and you value your students diving into the waters that they’re sort of murky, they cannot be afraid to do that. And at the same time, they should also be aware that you’re rewarding that effort and their engagement and what can be kind of a scary process for them, especially if they consider themselves non-artists or unable to do art because they don’t have some innate knowledge of it. So, as you develop grading systems, making sure to work into those grading systems those things that you truly value about that process and about your course.

Natasha: I think it’s really crucial. And something that I try to point out in the videos is breaking it down, scaffolding the process for them, breaking it down into small accomplishable steps and explaining to them: “No, this is not creativity, this is not your whole project. This is what you need to do now. And here’s what you need to do, and you need to put the work in to do it. And then you can move on to the next step.” I think that’s really important, and it’s just really important for the instructors to do that. We often have the overview, we understand the process, we have faith that they’re going to get there, but the students don’t, necessarily, and so that’s kind of what leads to those patterns of procrastination that we see with the students who aren’t doing so well. They put things off, they don’t understand the importance of that early hard work that you really have to just put in in order to get the payoff at the end.

Rebecca: What are some ways that you recommend building in experimentation or risk taking into the grading system? Because those are often things that we value in creative fields, but are harder things or things that we don’t always build into our evaluation systems. We might focus more on the principles of design or something technical, [LAUGHTER] because those are easy to measure.

Natasha: You’re a graphic designer, aren’t you, Rebecca?

Rebecca: I am. [LAUGHTER]

Natasha: I think graphic design is actually a really great example of a place where you can get really bogged down with rules, right? I mean, you can approach graphic design almost as a mathematician and just kind of go “ka-chink, ka-chink, ka-chink, ka-chink, ka-chink” and you can create stuff that follows the rules, but doesn’t really have a lot of creativity to it. And I guess one piece of advice, this goes to a recommendation that I’ve included in the video, but really simplifying criteria. Again, if you can break down the steps and have each step just be assessed on one or two criteria, that allows students to kind of say, “Okay, I’ve met the goal, now I can do what I want. I’ve done what that teacher needs to see, [LAUGHTER] and I’m going to pass, and now I can really play with it.” In some research that I did with a colleague of the Academy of Art University quite a while ago, we did this big study, twice actually, called “Student Perceptions of Rubric Effectiveness.” We found a common pattern in students’ responses, the students that really liked the rubrics said that they liked the rubrics because it told them exactly what they did have to do. And then once they checked off all those boxes, they could just run with it, and that was very freeing to them. We can talk later that a rubric is not always perceived that way, for some students, it kind of acts like a creative constraint. But, I think if we can keep the criteria to a minimum, that can allow students to know what they have to do and then have fun with it.

John: One of the things I noticed in reading through your book, and also in what you were just talking about in terms of giving stories scaffolding, is so much of the advice that you give could apply in pretty much any discipline. While your focus is on the arts, students don’t have the same expertise that we do. And the tasks that they’re facing are much more challenging and require much more processing. And they don’t always come in with that growth mindset. Much of what you’re talking about basically, is how to help students move from this binary view that they’re either good at it or they’re not to recognizing that learning is work, and that they can get better as they develop. And it was nice to see how closely this was aligned to the advice we try to give in so many disciplines.

Natasha: I totally agree, John, and actually I was in a conference at the University of Missouri where they actually viewed this video, and the person who was facilitating the workshop that I was lucky enough to be able to attend from the comfort of my own home office here, she’s a scientist, and she actually put up a map of the scientific method and said, this is the creative process and this is not the exclusive domain of artists and designers by any stretch of the imagination. So, I love having those cross-disciplinary conversations. I actually teach writing and ESL, and so I see some crossover there. I guess I’m just reluctant to offer a lot more advice to teachers of physics and math and economics and things like that, simply because I don’t have as much experience with those instructors. I’ve been exclusively art and design skills for a really long time. Martin, maybe you can speak to that. You have a lot more majors at your colleges.

Martin: Especially in those foundational courses, you’d certainly get students coming in at a variety of levels. So, they have past experiences, or they don’t, and those with past experiences sometimes come in with quite a bit of knowledge or experience in the arts. So, they’ve had a lot of high school experience, for example, that puts them at a different level than the other students in your class that are truly beginners and don’t have any prior experience and consider themselves very much non artists. So, one thing that’s important to do, just getting to the practical here, if you’re in an arts course teaching at that foundational level… or really going back to your comments about this crosses disciplines, no matter what discipline you’re in, if you’re teaching that foundational level course, getting everybody at that same base level at the beginning. Purely speaking from past experience here on this one point, I taught photography for about 20 years. And in my intro courses, I would frequently have students come in that had high school experience, and they had learned something and could demonstrate that thing. But, at the same time, they learned it in a, I’m not going to say the wrong way, but in a bad way. They picked up some poor practices from their previous education in that, and so you have to make an effort to untrain that a little bit and get them to that same process that you want everybody to engage in, at that very beginning level. So, that step and that effort also makes those students who are truly coming in as beginners and don’t have any previous experience realize that “Oh, yeah, this is something that I actually have to learn and that everybody has to learn and these students who come in with previous knowledge, it’s not just some inherent skill or ability that they have in the arts. Another thing that I found really helpful, in sort of leveling the playing field and making it apparent to those truly beginning students, is using my past beginning students who have come into my courses with no experience, using their products as exemplars when I’m talking about how I want somebody to do something. So, if I’m talking about an assignment, I’m using examples from, and I’m pointing out the fact that these students came in from like, say, they’re nursing students or their automotive students, or this student came in with zero knowledge, and this is the thing that they produced, and it’s actually an ideal example of what I want you to produce in this assignment. So, using that, and going back to those examples shows those students who come in as true non-native or true beginners, that that level of achievement is possible.

John: I think that was an interesting point, too, that also shows up in other fields. I know people teaching computer science often will note that it’s much easier to teach people who are true beginners than those who had been self taught or perhaps picked up something in a course, where perhaps not an optimal pathway was given to them. The importance of unlearning things, perhaps, or breaking down the structures that people have and replacing them with stronger structures, can be as much of a barrier as people who are struggling just to get to that initial level. And that I imagine is particularly true in the arts.

Martin: Yeah. And going back to what I mentioned earlier about valuing process, maybe they do produce a product, that’s roughly the same result, like if they come up with the same result, but the process that they engaged in to get to there is so much more complicated and convoluted than what you’re trying to get everybody to engage in. So, they do need to go back and learn process. They do need to be at that same level as everybody else in your course.

John: One of the issues that often comes up in discussing creative fields is the importance of intrinsic motivation. Could you elaborate a bit on how we can help develop intrinsic motivation for students in these fields?

Martin: So, another thing that we talk about or that we bring up in Meaningful Grading frequently is the building of a community in an arts classroom and how important that is. That community is the intrinsic motivator. For example, if you make that a primary goal of yours in a course, you would then grade heavy on participating in that community at the beginning, knowing full well that the goal you have is to make that a more intrinsic reward for students and to back off on the grading or drop it all together, that participation component. So, that they not only learned that after they leave your course and after they leave an arts program that an arts community is vital. Like you can’t develop work in some sort of vacuum. As an artist, you have to be engaging with others, but also within your course, it’s just showing them and it’s creating that intrinsic value. Like, what’s bringing me back to this class day after day is not the grades that I’m getting from my instructor, but the vast resource that I have in these 30 other classmates that are able to give me feedback and support. And that also show me what they’re working on… that give and take. So, that’s one example of building in that intrinsic value.

Natasha: Correct me if I’m wrong, Martin, but a huge part of that community is critique. It’s critique discussions, right?

Martin: Exactly, hours and hours of it.

NATASHSS: …and helping students to understand that just getting that conversation, it doesn’t even have to be feedback, but a conversation, and engaging people to talk about your work does build intrinsic motivation. That’s the big payoff that we’re working towards.

Martin: And if you don’t have that tight community in that class, when you get to the middle or the end of that class, when you really want students to be engaging honestly in critique, it’s going to be like pulling teeth. You have to foster that community so that students feel comfortable, that they can open up, they can give opinions about other’s work, and accept opinions about their own work.

Natasha: I kind of want to get into a little bit of that intrinsic/ extrinsic motivation research. And I guess one of the things that got me into this field, and my obsession with grading and creativity, which people kind of look at me and they say “You talk about grading in art school, shame on you.” But the thing that was so confusing for so many of these at-risk students that I worked with before was they were engaging in those conversations, or they thought they were, with their instructor and their instructor would say things like, “Yeah, you know, you’re doing great, keep going.” And that can mean “Keep going. You got to keep working. ] 3 handclaps] But you’re not there yet.” But the student was hearing it as “Yeah, I’ve done it. Good enough.” Right? And so that student would say, “I got a D+, I don’t understand. Like, what’s going on? The teacher likes me…” or “the teacher said I was doing great.” And so they weren’t able to suss out the actual evaluation in those conversations, especially these new students. So, this is where it is so important to actually have grading systems that align with those conversations and that reflect those conversations. Keith Sawyer, he is like the creativity guru who I follow. He’s amazing. He wrote this book called Explaining Creativity. And there are a couple of pages in this book, Explaining Creativity, where he does essentially a synopsis of all the research on the effects of reward and grading on creativity. And there’s some things that we can look at here that are kind of important… that yes, we can extinguish intrinsic motivation with grades, we can do it by giving As for everyone. We can do it by just throwing grades that are completely unconnected to the actual conversations we’re having in class. And we can do it when we grade students and use a whole lot of really judgmental language and convey that judgment. That will all really decrease intrinsic motivation and creativity. But a lot of that early research on intrinsic-extrinsic motivation goes back to the Edward Deci studies, I believe, and he actually did more work on this later. And there’s a more nuanced conclusion that he came to later that when grades and rewards are perceived as information, when these grades and rewards are based on the quality of work that students are turning in, that can actually enhance creativity, and it can really build intrinsic motivation. But even when you’re using grades well, they shouldn’t be emphasized too much. This is the conversation that I often had in faculty development when I was working with new teachers. Oh, come to class, you’ll get five points. Five Points, that’s not why you come to class. You should not be coming to class to get the five points; you should be coming to class because the conversations are important. That’s why we want you here… and just changing the script in how we talk about grades. You need to have a grading system that has a lot of integrity. But, we should not be banging that over our students’ heads all the time, it should be kind of in the background just running along in the background. And what we communicate to students is the intrinsic rewards of all the work that we’re having them do.

Martin: And that’s why your grading system has to transform a little bit over the course of a semester, going back to that grading heavily on participation at the beginning of the course, where you have to get the students to the course to participate in the beginning for them to realize that there’s value in those conversations. If nobody shows up, they aren’t going to have conversations, but then that can change and it can evolve over the 16 weeks or 10 weeks or whatever length your course is.

Natasha: Yeah, and there are those students who really do care about grades I find in art and design school, there’s a certain subset of students who really don’t care, and that’s fine. And so they’re kind of on their own path, and they’re often doing well. But there are those students who really care and there are the students who are on the verge of failing out of school so they have to care. And I find that just understanding that, instructors need to leverage that knowledge to convince students to do stuff that we want them to do… that we know will do them good anyway, right? So if I say, “Okay, you’re going to be really a grade grubber… you want an A do these things,” and they’re the things that they need to do anyway. It’s a way of kind of tricking them into doing what we want. If you’re grading what’s important in your course, it’s going to work out, it’s going to work out for the students who really care about the grades, for the ones who don’t as much, hopefully, they’ll just be intrinsically motivated to understand why they need to engage. But grading what’s important is really crucial in that, I think.

Rebecca: One of the things we’ve talked a bit about is scaffolding and helping provide structures. So if we were to provide structure for faculty who are thinking about the idea of building a grading system that has the values that we’re talking about, things that really they care about or are important to their class, what are some of the steps you would recommend they go through to actually develop that system so it actually does reflect the values that they want?

Natasha: Well, [LAUGHTER] my answer to that is it’s ultimately working towards a rubric. And again, that can be kind of a bad word. I’m the one who’s been walking around the art and design school for 25 years saying, “Let’s build rubrics. And let’s do normings.” And I had a photography teacher tell me one time “Natasha, you gotta understand when you say “norming” to an artist, I mean, that’s like death, you know?” So I’m like, “Ah, sorry.”

Martin: There’s a reason why we don’t have assessment in the title of our book.

Natasha: Yes.

Martin: That was on purpose.

Natasha: It was by design. Absolutely. For the really grade-averse instructors, I start with a conversation. And I usually start with grading because that’s a really good entryway. And I’ll just say, “What are you teaching? And what does that look like? And what does it look like when a student does it? And what does it look like when a student doesn’t do it?” And really, that’s where you start. And then I think the next step is really getting real student work in front of this instructor or this department or this cohort of instructors who are teaching the same course… different sections of the same course. They need to look at the student work and they need to say, “Well, yeah, that one meets the criteria for this course that doesn’t.” Why? Why not? Having those conversations, that’s like the best investment that I think any department or any instructor can make into really focusing their teaching and to improving assessment is just think about how you’re making what you teach visible. And then what does it look like when it’s acceptable and when it’s not acceptable, when it meets the goals and when it doesn’t meet the goals? And then it just moves on from there. And if what you think is important, the quality of the color print in your poster, or the resolution on your screen of your logo, or whatever the heck you’re talking about, it might be process. So again, what does that look like? Well, I want to know that they’re listening to the feedback and really taking it in. Well, how can we make that visible? Maybe I have them do a little recording or do a short paper saying here’s all the feedback I heard, and here’s how I responded. “Joey told me I should change the concept, but I didn’t like that idea because…, so I’m not going with that…” and actually have them make that thought process visible. So, it takes some, again, creativity on the part of the instructor in the field of the teaching and learning. But usually, if there’s something really important that you’re teaching, you can have a way to make it visible and figure out what you’re looking for. And what does it look like when there’s evidence that the student has done what you need them to do? And what does it look like when that evidence is not there yet?

John: I usually meet with new faculty and generally ask them what would they like to see workshops on and, about six or seven years ago, one thing that was requested was a workshop on evaluating creative work. So I reached out and we got four people from different departments. We had someone from art, someone from music, someone from theatre, and someone from English. And they put together a presentation of how they evaluate creative work. And one thing that was in common was they all used rubrics, and they all talked about how there are certain fundamental skills or processes that students have to follow. And that’s what they embed in the rubrics and it surprised a lot of people in STEM fields who were attending because they were much less clear about what they were expecting from students and They expected something that would be much less well defined. And so one of the things they also emphasized, and you’ve talked about is that it’s telling students exactly what they’re expected to do and what types of things they need to demonstrate in the work before they can embellish on that. And that was a really important feature in all of their discussions, the same arguments show up in your book. That surprised many people outside of the creative fields.

Natasha: Oh, those are my tribe. That warms my heart to hear that, John. That’s exciting, yeah.

Martin: One of the added benefits of using rubrics is that time saved as well. Faculty time is a precious commodity. And if you can convince them or just show them how much time will be saved by simply having that rubric available, and using it as a guide, as you’re going through the assignments that are piled on their desk, it’s a convincing argument.

Rebecca: So, we talked a lot about building in values into our evaluation system. Can you talk about some of the things we should avoid doing.

Martin: I can speak to that a little bit. So, one thing that I’ve seen a lot of arts faculty members do… from a student perspective. So, coming up through the arts, one thing I’ve seen a lot of, and heard stories about, is the instructors bringing their personal bias, their own career and background, and that subjectivity in general, to the process of evaluating student work. So I’ve heard some pretty bad horror stories about that. For example, I’ll just go into one story quickly because I think just every faculty member who’s hearing this should know that this is never something that you want to repeat. So all the work, as you can imagine, all the prints, lining the board during critique and the instructor just, without words, just going across the board, pulling work down and throwing it out the window. Like if he doesn’t like it, right… if it doesn’t meet his criteria, which are a mystery, by the way…

NATASHAS: I’ve been in those classrooms. I’ve seen that.

Martin: Tell non-arts people about these stories, and they’re like, “no.” Yeah, it really happened. So remembering that you got to check your personal bias and your personal preference for art at the door and rely a lot on, or more on, having students engage in self evaluation, like did they feel like, and how do they feel like, they have made this, or communicated this, through their work, this issue that they think is important through their work. And if it doesn’t, like if you’re not understanding, then engage in a conversation about it. Like how they feel they’re getting there and where you think they’re not getting there. So using that as a starting point instead of your own, “I am the authority on art, and this is why this does not work.” That’s a huge demotivator.

Rebecca: I think one of those biases that a lot of faculty might bring to the door, is the history of white art created by white individuals.

Martin: This is the history of art, it’s all white male.

Rebecca: If students are creating their work from different cultural perspectives, and the faculty member is not up to speed on other cultural perspectives, we’re enforcing essentially a white supremacist point of view and system. So how do we engage in those moments in a way that’s productive, especially if we don’t understand the cultural background that something is based on?

Martin: Yeah, if students can’t place themselves in the history that you’re talking about, you’re referring to, how are they to imagine themselves in that world in the future?

Natasha: I’m gonna offer just one little tip here because yes, I hear you, Rebecca, and we see it everywhere in the overwhelming influence and sort of self-perpetuation of the white colonialist culture, even in our art classes. Something that we found when we did our rubrics research was that students, in general, really love rubrics, it helps guide their work. But what they really loved… even more than the grid of language… was samples, examples of work, examples of work that span the quality. Here’s an example of something where somebody tried really hard but they didn’t quite hit the mark. Here’s some examples of passing work. Here’s some examples of work that really hits it out of the park. And it’s really important not to have one example, especially in a creative field, because what happens then? The students who are not very competent will copy. Here’s an opportunity to allow for many different interpretations and really show those to your students. Consider using student work from previous semesters from a diverse range of students with diverse content. And that gives students something to connect to, it helps them see themselves in the class, it helps them understand that you, as an instructor, see them and value them. And that even though you have these criteria, there are many ways to reach those goals and reach those marks, those criteria that you’re putting out.

John: And so, by including a range of examples too, from different genres or different approaches, so that it does not become just a Western culture, perhaps. In recent podcasts we’ve done with Kevin Gannon, for example, he talked about decolonizing your syllabus and just suggesting that when you’re putting together your syllabus or searching for examples or exemplars, you could just do a little Google search on decolonize your [insert subject matter here] syllabus, and you can often find some good discussions of that with some good resources that you can build in.

Natasha: Yeah.

Martin: Yeah.

Natasha: This is incredibly important. In my work at California College of the Arts, there’s a very active group of instructors. They’re working on decolonizing the classroom, anti-racism, anti-racist pedagogies, and I’ve learned a lot since I’ve been in teaching there. I haven’t been there for a very long time. But I guess there’s a book called Antiracist Writing Assessment Ecologies: Teaching and Assessing Writing for a Socially Just Future by Asao Inoue. And he speaks quite a lot about assessment. And the point he makes about assessment is he says, in order to really decolonize your classroom, we need to be careful how we talk about quality, because quality so often is really culturally loaded. It’s so loaded that it is really hard for us to even untangle what we see and what we look for. And as a response to that, he really emphasizes grading on labor, grading on the work. And this, again, relates to some of the topics that are in this little video I put together although I don’t really call it this by telling students and taking all that quality judgment away from your rubric and from your assessment and just saying, create 50 of these things, [make 50 taglines, make 50 photographs, write five different thesis statements for your paper or write five different opening lines for your paper and just do that. And that’s the way of just asking for labor. You’re just saying do this work and it doesn’t have to look a certain way or be a certain way. But if you just put some effort into this, you will do well. This is a way of assessing work that actually pans out much better for students of color, students from cultures that are not traditionally represented very well in the faculty at colleges and university. So this is something I’ve been really taking to heart a lot. And in my writing class, I’ve actually, at CCA, where I teach freshmen composition to non-native English speakers, everything is graded on pass not passing yet. And so that really emphasizes the labor. If they’re not passing yet, the implication in that not passing yet grade is that you will do it again. Just do it again. Do it again. Nope, still not quite right, do it again. There have been a few students who have redone their essays four or five times, and it’s painful. But wow, they learn… they learn. And again, the trick is in not having five pages of criteria, but having a pretty narrow band of criteria that we’re looking for here that doesn’t get really niggly about the quality.

John: It sounds like it’s a specification grading system that you’re using. And it’s also building in something much more explicit than the “keep going” message that can be misinterpreted. So giving students the opportunity to try something to not quite get there, but to encourage them to continue working on it more explicitly than perhaps students always hear.

Natasha: And I’m glad you mentioned specifications grading, Linda Nilson has been a huge influence on the way I think about teaching and grading. She’s got a lot of really good thoughts out there for sure.

Rebecca: One of the things that’s really easy to evaluate is something that’s technical that has a right or wrong answer. How do we evaluate in a rubric format, things that are more qualitative, like the amount of experimentation or risk taking or other things that we might value in terms of creativity? Can you give us a concrete example?

Natasha: Actually, we have a a whole tip in our book about risk taking. There’s some really interesting ideas about ways you can really force students into making some mistakes and talking about them. There’s so much that comes up that seems, at first, like it’s going to be really hard to describe it in a rubric. But again, if we just get instructors and people who teach these disciplines together, talking about things, usually they can come up with something much more concrete, even if it’s not a cut and dry technical skill. Concept is one and I have some examples of like before and after for rubric wording. And often when we first write out a rubric, we might use some really sloppy language like “The concept is sloppy. It’s lazy. It just doesn’t work.” That just doesn’t work, right? [LAUGHTER] And so that might be the first draft. But then you start looking at some student work and talk with your colleagues. And you’ll find some more precise language will come out. Often when we talk about concept… I’m talking about the context of maybe an advertising campaign. But the concept is predictable. That’s a concept that is not acceptable is predictable. It’s the first thing that comes to mind when people think of this product. So, that is not a good concept. So there you go. Now we’ve made something a lot more understandable to the students and to the instructors when they’re using this rubric to grade later. And it can help you move forward in a way that that judgmental language won’t. It just makes the students feel bad. It makes the teachers frustrated, because we’re like, “Oh, it just doesn’t work.” But actually taking the time to look again at a range of work that doesn’t meet or that does meet the expectations for this thing that seems really nebulous at first usually you can manage to articulate it, and if you can’t, then maybe that’s not something you’re actually teaching in your class and maybe that’s outside of what you’re assessing. This is another tip that we come up with quite often. I think oftentimes instructors who fear grading, they think that they need to grade the art and you can’t grade art. No, you can’t grade art. You can’t say Picasso was better than Twyla Tharp. You can’t compare people and grade artists in a holistic way. Your grades should be based on what you’re teaching, and the objectives for your class. And we can communicate to our students, this is what we’re looking at here. You’ve also done this other stuff really well, but in our class, we’re really looking at this, so this is what your grade is based on. And that’s a really important factor in this whole endeavor, as well. One other little trap, I think, that faculty members can fall into when we talk about assessing grading or assessing creative work is that when we sit down to write our criteria out often the first thing we want to talk about is that incredible piece that that student two years ago did, it was amazing. It was mind blowing, it was so good and students need to see this and you get into those conversations. And that’s fun to talk about with your colleagues and you pull up that student’s work. And you talk about how great they were and what they’re doing now. Yes, that work should be shared with other students, that’s exciting. We have to celebrate those moments. But for the student in the middle of the pack in your class who’s kind of struggling, we need to think about what’s acceptable. That’s why it’s really important to really focus on that line between what meets expectations and what doesn’t meet expectations, because there are some students that just really need to work on that. [LAUGHTER] There are others that are going to blast through that and do really great things, but the ones that need our help are usually the ones that are hovering around that middle area.

Rebecca: So, we’ve talked a lot about rubrics and grading and evaluation, kind of assuming that we’re living in a perfect little world in some ways. But as we all know, right now, in this moment in time, there’s a lot of extra stress of COVID-19, protests related to Black Lives Matter, and any numerous other health things that are coming up because of COVID-19, remote learning. [LAUGHTER] All of these things, there’s lots going on. And so students are under more stress than normal. Students are often under a lot of stress, but this is like extra stress. So in these moments, what are ways that we can help promote creativity and also help our students really feel supported and being able to learn whether they’re on this point in the spectrum or they’re finding being creative really therapeutic and helpful, and all the way to students who just feel like they’re frozen because there’s so many things going on in the world, they feel like they can’t move forward.

Martin: I think now is a great time to be engaging students in creative process. It’s what gets us unfrozen. I’m speaking purely from my location at a Community and Technical College. If we can get students to engage in those often elective courses outside of their major or area of focus that allow them the opportunity to dive into those things that they are feeling a lot of stress about or anxiety about. It helps students be more successful in those courses that they do have to get through as a matter of course for their program of study.

Natasha: Oh, boy, these are hard times. I think, just most immediately from the video, the nurturing the aha moment, I think that it’s even more important than ever to break down our projects into small steps and help make those steps really kind of distinct from each other. I think that’s something that’s happening for students now, and for us, is we’re sitting and we’re staring at the screen all day long and it can become this big blob of existence where one thing bleeds into the other. And if we can really make the steps a little bit distinct, including a few steps where the students just disengage from all social media and anything online where they can actually be alone, without all of the electronic stimulation. I think those are things that can really help nurture their creativity. And also just I think there’s this funny paradox right now that we’re all alone. We’re all isolated. And yet, if you’re sitting there on your TikTok and Instagram and all day long you’re connected and that can be really, really stressful… and so convincing students to take a break from that, telling them we’re going through another step now. [LAUGHTER] And keeping things again really simple so that they can have that opportunity to use what we’re doing in our classes as a springboard to express themselves. Encourage them to incorporate what’s going on in their own life into the work that we’re doing, including examples and acknowledgments of what’s going on in the world. Really important. And it’s a fine line. I’ve just talked about this with my co teacher about how we’re going to be discussing Black Lives Matter, the latest George Floyd protests, and the Black Lives Matter protests, and the defund the police protests with our students who are mostly from Mainland China. Where do we even begin with that discussion? How do we do that without completely stressing them out, but also using it as an opportunity to feed their curiosity and acknowledge their own stress around these issues? So we need to let them know that we’re a safe space for everybody to engage and really help them break down things into small packages and celebrate their achievements. And again, let them keep working if they’re not quite there yet. Let them do it again. Let them do it again, let them do it again, I found myself being very forgiving on deadlines,

Martin: We also have to help faculty realize that they’re safe to engage in those redesigns and those conversations, and that comes from at that administrative level, engaging this at a college or institutional level. So that you aren’t leaving faculty to figure this out on their own. At my two colleges, for example, we have this new initiative that will run all the way through next year, and actually, for the next three years, probably called Equity by Design. And so we’re starting with a team comprised of administrators, directors, faculty, helping each other understand what this effort is going to be at a college level.

Rebecca: One of the things that you’ve both emphasize is kind of these small steps. And I think a small step for an expert might be different than a small step for a beginner. [LAUGHTER] Can we just take a minute or two to describe the differences between what an expert might think of as a small step and what might be in practice an actual a small step for a student.

Martin: One thing that we have been engaging in at my colleges is the TILT framework of Transparency in Learning and Teaching by Mary-Ann Winkelmes and her team. Mary-Ann came to one of our colleges in January and actually spoke and I’ve been facilitating communities of practice at both colleges on this topic this year. And in that work, there’s a realization as faculty review each other’s assignments and each other’s syllabi that you’re not starting at square one, you’re actually starting at square five, because we have to so often take a step outside of our disciplines to realize that, like you just said… So, what’s complex or complicated to one student is not for another and vice versa. So that transparency effort helps us to really outline the steps of an assignment, even those small steps. And so I’d encourage any family member struggling with whether or not to start at this point or that to review that transparency literature a little bit to engage with their colleagues, share assignments, and ask their colleagues whether or not they’re starting in the right place.

Natasha: That’s such a good question, Rebecca. The expert/novice thing is just something we grapple with all the time as instructors, especially if we’re teaching a new course… something that I’ve had to do in my own class… I was just thrown into a very new course for me a couple of years ago. And we did a new project on public service announcements this last semester, and I start something in class, I told the students “Now, choose a topic from this list of public service announcements that you’re going to create. And first thing you have to do is do some research. So let’s look at some websites.” And by having them do that in class and seeing what they come up with, I start to say, “Oh, right. [LAUGHTER]] They’re going to TikTok, you know, they’re going to these kind of places I didn’t even anticipate, and that allows me to then say, “Okay, I need to actually really scaffold this down.” I don’t want this to take two weeks of my time, I want them to find a credible source and then I ended up giving them a list of basically five places they should look. And you might say that is oversimplifying it, but again, this was just a step in the process of a larger PSA that they needed to make. So I needed to really like clamp that down. But I think if we can have students start in class and actually watch what they do, that gives us a lot of information about how big a step they’re willing to take on. And again, the little creative process chart that I put in the video that I created, I think a lot of creative practitioners, people who are really established, they’ve internalized this process, and they even don’t even want to put it on the line. They’re just like, “Oh, you bounce around, you know, you go back and forth and it’s not a linear thing.” And that’s not actually helpful to a new student who’s really nervous, who’s really stressed, who’s in school for the first time. They’re paying a ton of money to go to art school and their grandparents are really pissed because they should be an accountant. That’s intense. And so these students really need things broken down. And I think that just an awareness of our own expertise is a good starting point, and taking our cues from the students.

Rebecca: This has been really interesting. We always wrap up by asking what’s next? \

Natasha: What’s next, Martin? [LAUGHTER]

Martin: What’s next for me is to finish this book I’m working on with Cassandra Horii. We’ve been doing this project together for the past decade or so. I’ve been making photographs at colleges and universities across the country. We use those photographs that I make in classrooms in faculty teaching to help faculty think about their teaching practice. So we do this form of photo0based teaching consultation. So we’re putting those thousands of thousands of photographs together into a book. And we’re working with the same press that Natasha and I were with, West Virginia University Press, on that book. As far as my other life as an administrator in higher education, what’s next is figuring out what fall semester looks like. How are we engaging students? And in what space are we engaging them? Are courses going to be offered HyFlex, we don’t know? Are any courses going to be conducted face to face? Some of them have to be. You can’t teach arc welding at a distance. There’s some of that that has to be hands on. So figuring out exactly how we’re engaging students in this next phase is what’s next for me.

Natasha: I’m going really micro because these are really big questions. I’m going to keep working on the curriculum for my ESL class. I am now not in faculty development officially anymore at my university in an official role. My current role is that I coordinate and write the curriculum for one level of the English for non-native speakers at the Academy of Art University. And it’s exciting. So I’m working on actually integrating more of the anti-racist ecologies. I’m working on incorporating even more creative process readings and practices into my ESL course in the new zoom world, also really trying to figure out how to get students conversation practice in zoom. That’s the really tough one. So, I’m very much just kind of looking [LAUGHTER] about two feet in front of myself right now. And boy, as far as the bigger issues go, I don’t know. Let’s check in again in the fall. [LAUGHTER]

Rebecca: I think that’s fair.

Natasha: This afternoon, I’m going to make a creative genealogy for myself. I’m making a creative family tree, because I’m having my students do this next week when we start class and I’m going to do it for myself as a sample for them and also just to see what it’s like to go through that process. So that’s actually been really fun. That’s my fun thing that I’m doing.

Rebecca: It’s all about balance.

Natasha: Yeah.

John: Well, thank you. This has been fascinating. I really enjoyed reading through your book, and I’ve enjoyed your contribution to the Pedagogies of Care, and it’s been really great talking to you. Thank you.

Rebecca: Yeah. Thank you so much.

Natasha: John and Rebecca, it’s been a really fun conversation. Thanks so much for inviting us.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

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142. Pedagogies of Care: Equity and Inclusion

This week we continue a series of interviews with participants in the Pedagogies of Care project. In this episode, Dr. Cyndi Kernahan and Dr. Kevin Gannon join us to discuss what faculty can do to foster an inclusive and equitable class climate for all of our students.

Cyndi is a Psychology Professor and the new Director of the Center for Excellence in Teaching and Learning at the University of Wisconsin at River Falls. She is also the author of Teaching about Race and Racism in the College Class: Notes from a White Professor. Kevin is the Director of the Center for Excellence in Teaching and Learning and a Professor of History at Grandview University. He is the author of Radical Hope: a Teaching Manifesto. Cyndi and Kevin are both participants in the Pedagogies of Care project, created by authors in the West Virginia University Press series on Teaching and Learning.

Show Notes

Transcript

John: This week we continue a series of interviews with participants in the Pedagogies of Care project. In this episode, we discuss what faculty can do to foster an inclusive and equitable class climate for all of our students.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane , an economist…

John: …and Rebecca Mushtare, a graphic designer.

Rebecca: Together, we run the Center for Excellence in Learning and Teaching at the State University of New York at Oswego.

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John: Our guests today are Dr. Cyndi Kernihan and Dr. Kevin Gannon. Cyndi is a Psychology Professor and the new Director of the Center for Excellence in Teaching and Learning at the University of Wisconsin at River Falls. She is also the author of Teaching about Race and Racism in the College Class: Notes from a White Professor. Kevin is the Director of the Center for Excellence in Teaching and Learning and a Professor of History at Grandview University. He is the author of Radical Hope: a Teaching Manifesto. Cyndi and Kevin are both participants in the Pedagogies of Care project, created by authors in the West Virginia University Press series on Teaching and Learning. Welcome back, Cyndi and Kevin.

Cyndi: Thanks.

Kevin: Thank you. Great to be here.

Rebecca: Today’s teas are:

Kevin: Mine is no tea. I’m drinking Diet Pepsi in a large cup because I need my caffeine in bulk today. [LAUGHTER]

Cyndi: I came prepared, I have apricot black tea.

Rebecca: Well, that sounds good.

Cyndi: It’s very good.

John: …and I have a Tea Forte Black Currant tea.

Rebecca: I’m rocking iced tea today because it’s 90 degrees. [LAUGHTER]

John: I’ve had many iced teas already earlier today. Is it that warm? [LAUGHTER] Okay, I knew it was getting a little warmer here. We’ve invited you here to talk primarily about your contribution to the Pedagogies of Care project. Could you tell us a little bit about that?

Cyndi: Yeah, this collection was started by one of the authors in the West Virginia University Press series on Teaching and Learning in Higher Education that I know you all have had several episodes about. It’s edited by Jim Lang, there’s several contributors. And so we were all asked if we would like to contribute something that would then be provided during all of this time of pivoting to online and uncertainty as sort of a way to provide some quick educational development materials for folks.

Kevin: Yeah, the intent of it was to have it be open access, creative commons license, freely available. And in this time of pivot, there are so many resources out there about how to use this tool, how to do that tool, how to move on to Blackboard in 90 seconds or whatever that may be. But, the larger issue of “How do you do this in a way that acknowledges student needs and your own needs and how do you still keep the type of learning space that’s so important for student learning at least relatively intact, given all of the upheaval?” And that’s what I think the real strength of the collection is, this idea that we need to understand things like tools and techniques. But, we still need to be coming from a larger perspective of care, of empathy, of affirmation of the fact that our students are in just as much of uncharted territory as we are.

Rebecca: in this podcast that you share as part of this collection, and in your other work, you both focus on maintaining productive relationships in the classroom community. And although this is always important, it seems really important right now. Can you talk a little bit about some of the strategies that we can use to maintain productive classroom conversations, especially dealing with difficult issues?

Cyndi: Well, this is something I’ve thought a lot about and I know Kevin has too, because, especially right now, with all the protesting that’s happening, I know that there’s a lot of questions about how to address this or whether to address this in the classroom. So, maybe we can get at the when you should later, but I think having a good connection with your students is always really key. If you’re going to talk about difficult issues, it’s really important. I mean, that’s one of the things I’ve discovered in teaching this and one of the reasons why I want to write about it, because I feel like there wasn’t a lot of writing about the importance of having a good strong connection to your students. And part of that, I think, is about bringing an attitude of compassion as much as possible to your students and to the classroom, seeing them as people, developing a relationship with them, because then that’s going to engender the trust that you need to have those sorts of conversations. And that’s difficult to do. But it really does start on the first day with a lot of the really, I guess, sort of simple things that we think about when we think about a good classroom climate. So, introducing yourself to your students, making sure that they know who you are recognizing them as people and human beings as much as possible. There’s a lot of specific techniques that we could talk about that I have in terms of like how to do it, but I guess I would just say for now, one of the main ones that I keep coming back to is the focus on structure, so having the classroom discussions as structured as possible. There’s a lot of pieces to that. But that’s sort of the overall thing is like having a plan for how you’re going to do it, having a structure for how you’re going to do it. So that then that makes students comfortable to share things. You just sort of open things up to a broad “let’s talk about the protests, “you’re not going to get a lot of participation, because the students are not going to know what to do. They’re not going to know how to behave in that environment, and especially if you don’t have an existing relationship with them where everybody feels seen and valued, then I don’t think that’s necessarily going to work so well.

John: In both of your books, and in our past interviews with you, you talked about setting ground rules for discussions. That’s fairly easy to do and comfortable in a face-to-face environment. Will the same type of procedure work as well if people are starting classes in a remote setting?

Kevin: Yeah. And I think it becomes even more important in a remote setting. So, the things that Cyndi is talking about in terms of structure, in terms of expectations, in terms of an environment where it’s a known quantity of what the discussion is about, and what its purposes are, and have we been transparent with it… all of that is so much harder to do in an online environment (or mostly online environment), whether you’re talking synchronously or asynchronously. So, I think some of the things that are useful to do in an online environment… the discussion forums tend to be a real staple of online teaching. Discussion boards are sometimes where discussion goes to die, certainly in a learning management system. So, I think the first thing to think about is “What tools are we using to engage with students and are there ways that we can get away from just the simple discussion board? Can we do blogs? Can we do messaging apps like GroupMe, or something like that? Is there a Slack channel? Are there other sorts of interfaces where this will work for students?” I’m a big fan of the tool VoiceThread where students can record video and audio, but you need an institutional or a personal license for that, so that may not be an option for everybody. But I think the key to it is how are we building presence because in a face-to-face class, of course, there is the literal presence, the physical presence that we have with one another. In an online class, the research on it talks about… they frame it as social presence as one of the key facets of creating a community of inquiry in your online class. So, how are we building social presence, where we are real people with one another in this course? And so even if we’re discussing things asynchronously, we’re still discussing with people, not screens. And I think that’s a really important thing for us to be able to do. It takes a lot of effort, certainly in the first part of the course. One thing that I would certainly recommend instructors who are teaching remotely do is your first discussion with a class you know, a lot of times it’s an introductory post or something like that… consider having a discussion about discussions; ask your students what’s worked, what hasn’t. We all have experience with this now from the spring. So, this is a good way to kind of process some of that. What helps you learn? What helps you discuss? What gets in the way of that? What expectations do you have towards this space? How can we collaborate in setting those sorts of expectations for all of us? Those are really good ways to start in any class format. But, in an online format in particular, that’s a great way to start building that community and presence right away.

Rebecca: I’d like to circle back to the idea of structure a little bit more, because I think that a lot of faculty think they’re very structured. We all have a structure and it makes sense to us. [LAUGHTER] In a face-to-face classroom or something that’s synchronous, there’s the ability to improv. And it’s a performative kind of thing that happens that’s not as easy to do in an asynchronous environment, or just a different thing to do in an asynchronous environment. Can you talk a little bit about what you mean by structure and the kinds of things that really need to be in place?

Cyndi: Yeah, the examples that pop to my mind for structure, and I know there’s a lot that’s been written about this particularly in inclusive pedagogy too, so there’s a lot of ideas, but what I mean is that you first make sure students are looking at the content outside of the class, getting familiarity with it, writing their thoughts, either in a blog post or in comments or questions, that’s frequently what I do is have them write those first so that I can see them and that way, I have something to work with. I sort of know what they’re doing and then I have a structure when I come into the class of how I’m going to use that and they know how that’s going to be expected. So, they know I’m going to call on students based on what I’ve read. And even within that, you can also do… I know there’s a lot of good work that’s been done on something called inner teaching, and also reading group roles, where you give students very particular roles to play. And so in that way, you’re setting up the expectations of what they’ll be doing and how they can expect the class to feel every day. And so if you’ve done that, those are just a couple of ways you can do it. So the discussion comments ahead of time, or like I said, the very specific roles or posts that they make, so that then they know it’s not just going to be this open discussion, but there’s going to be that piece to it. So that’s one way in which I sort of think about structure.

Kevin: And in an online format, one of the things that might be useful to do is to think about the prompts that you use to start a discussion, sort of open-ended questions like “So. what do you think?” …you’ll get a wide variety of things, but it might not be the stuff that anyone’s looking for. It’s also worth considering what role students might be able to play in this so might students be taking a lead and be responsible for posting the prompt and sustaining the discussion for that particular week or that particular module. One of the things that’s useful to think about in that regard is working with students explicitly on like, “Hey, what makes this work? What’s a good question? What kind of questions do we really want to be asking here in terms of not just getting at particular content or answers, but in sustaining a conversation?” …and one little tweak I made, I use blogs as my principal form of discussion when I teach online, is when a student is writing their, what I call the lead author posts or the leader for that particular week, I encourage them to end their posts with a series of questions just like we might see at the end of a section in a textbook. So, we’ll have some thought questions, “What do you think about these things in your assessment? What might be the most important factor?” …etc, etc. And so they’ve written a post, they’ve started to elicit ideas, but then they’re providing that direct springboard for other students to jump into the conversation. And I found that to be a really useful way to get discussion started much more quickly in an online environment because they have that cue and that signpost, like, “Here are the specific things that I can start responding with.” And then the conversation can go from there.

Cyndi: Yeah, just one more thing, too. I was thinking like, do you do that in small groups? Because I was thinking that can be another structure piece too, especially online. I know, one of the complaints that I heard a lot in the spring was I have to read everybody’s posts, and they’re so long. And you know, I don’t know. And so it seems to me like having folks in groups, and we will certainly do that in the classroom face to face when we have them. So having those sort of breakout groups where they’re just responding to a few people seems like that might be a good structure piece to to transition to online.

Kevin: Yeah, coming from the small college environment, my classes are all 30 people or less, so it’s a little more manageable. But you’re right. In a larger group, that would be the strategy I would recommend is creating groups. And you might have those be consistent throughout the course or you might change them up. But that way, it’s not an overwhelming thing. And you’re not just clicking through discussion posts to respond because then you’re going to get the stuff that’s just sort of pro forma, almost resentful, replies. So keeping that cognitive load manageable, I think is a really important part of it.

John: You mentioned VoiceThread a few minutes ago, and I’ve used voice thread, I’m not using it right now, but I’m probably going to be switching over to Flipgrid. But one of the things that happened there is I had two discussions going each week one was done in VoiceThread one was in text. And one of the things I noticed, and students commented on this at the end of the term, too, is that when they were reading the text discussions in the other forum, they were hearing the voices of the people there. So it created much more of a sense of presence, you got more of a feel for the people, they were no longer just words on the screens, you already learned more about their personalities. And it made the discussions much more alive than the typical discussion board.

Kevin: Yeah, again, social presence, the degree to which the other people in the course are actual real human beings. And VoiceThread is a great tool for that because it adds exactly that, you hear the person, you see the person, you have that image associated in your head. We use Blackboard as our learning management system here and the threaded discussions… Instructors would come and “I just can’t sustain a discussion,” and I couldn’t and I’ve been teaching online for six, seven years now, and It finally dawned on me that if you look at the actual interface of those discussion boards, they don’t look a thing like what our students encounter when they engage online with other people. They actually look like, I’ll date myself here, but in the early 90s, when I was an undergraduate, the old BBS’s, with the sysmod and the thread, you know, that’s what a Blackboard threaded discussion looks like. That is ancient history for students, [LAUGHTER] in terms of how they’re engaging online. And so I moved to a WordPress blog, because it looks like Yelp, it looks like social media, it looks like things that they’re already used to engaging in. And so I do think one of the things we could do to create presence is add media, add video with a tool like VoiceThread. But even the interface itself is a place that looks like a place of engagement for our students. That’s a really important consideration, I think.

Rebecca: I use Slack for a similar reason, because it allows for asynchronous conversation, but it also has the ability to be immediate in a way that threaded discussions don’t feel that way. And you can @mention people… [LAUGHTER]

Kevin: Yeah.

Rebecca: …like the things that students are used to being able to do.

Kevin: Yeah I have some colleagues here who run a graduate program in athletic training and it’s cohort based. In each cohort slack is the main tool they use throughout the program. And they’ve been super successful with it.

Rebecca: I wanted to follow up a little bit on the difference between the spring and the fall in that, in the spring, many faculty were in a face-to-face environment, and they had established relationships in person with students and then moved to an online environment, which is really different than if a group needs to start online and maybe move to face to face later or maybe stay online. So, can you talk a little bit about establishing that community when it might have to start remote especially for faculty who aren’t as familiar?

Cyndi: I have less experience with that. I have not taught a ton online but I think the social presence idea is super key. I mean, in the courses that I’ve taught online, I find that to be useful. So, using as much short video and voice as much as possible so that they get a sense of who you are as a person and asking them to do things that are personal and low stakes in terms of like just getting to know you. I know sometimes when I’ve taught, like having them post pictures of their dog or cat or things like that. I have not gotten outside of the LMS as much as it sounds like Kevin, you have, but it seems like using other tools that allow for, like you said, it to look more like what they’re used to seems like it would be a useful thing. One quick thing I would add that I’ve been thinking about a lot is, again, I teach about pretty difficult topics often, particularly when I teach about race and racism. And so something I’ve been thinking about a lot is like how to create that presence when I’ve never taught that class online until this last March when I suddenly was, but I was grateful that I had those established relationships. And I think going forward one thing that I’ve been doing the last couple semesters, especially for my students of color, and especially I think, given the environment now, I always reach out to sort of let them know that while I have a lot of expertise around racism, because I’m a white person I don’t have the same sort of lived experience that they have of race and racism, and I don’t expect them to answer exactly, but I just sort of say like, “I want you to know that I recognize this,” so that you see this. And I’m thinking that that’s going to be especially important teaching in this format going forward over the next year, I’m gonna want to make sure that I’m definitely reaching out to students, particularly students of color to let them know that, because I know that that’s an important piece of making them feel a part of the community. And I’m going to be trying to develop as many other techniques as possible, because particularly in that class, and in a lot of what I teach, I think it’s just going to be super important to develop that sense of belonging and compassion. And that’s going to be harder to do, in some ways, without being able to see them so often.

Kevin: I would echo Cyndi’s emphasis on the idea of presence and ways that people can be seen for themselves and students can be seen for themselves as opposed to just sort of avatar pictures or even generic avatar images. Sean Michael Morris has a great thing that I’ve seen him write a bunch in his work on online in critical digital pedagogy where he says we need to be teaching through the screen, not to the screen, and such a simple way to put it, but I think that’s really the difference. So one practical tip on that line is video is great… short, quick, they don’t have to be super fancy produced. I record intro videos with my phone in selfie mode. And in fact, having them a little rough around the edges actually, I think, kind of helps in terms of being authentic. Someone who I think is really good at this and has a lot of good ways to get started with videos in online teaching is Mike Wesch, W.E.S.C.H. And a lot of people have heard of him. He’s been doing a lot of stuff since our online pivot. But I really like his approach to the use of videos. And I really like the way that he talks about if you haven’t done this sort of stuff before how you might get started, and what you might think about doing and de-complicating it for us. So, a Google search will bring up his website and he’s got some great resources and materials there. And I’ve spent a lot of my faculty colleagues look in there who have had questions about effective use of videos. But again, to what degree are we real people in an online learning space? Anything that we can do to raise that. And regular communication is so important too as Cyndi talks about, whether it’s with individual students or the whole class, you know, check it In emails. It requires a lot more monitoring maybe in terms of are people in the space and, not… you don’t want to turn into like a surveillance tech or anything like that. But, by the same token, it’s very easy for students to drift away in a class that’s mostly online, and we need to be really cognizant of that.

John: One of the factors there that makes a difference is economic inequalities, where students in low-income households may not have the same access to high speed WiFi, to computers, and other tools. What can we do to try to maintain an equitable and inclusive environment when students have very different resources for connecting to classes?

Cyndi: Yeah, this is so challenging. I think one thing is just to know for sure that that is a problem. And so I know a lot of us in March did little surveys to find out where the students’ at, what sort of access do they have? Are there any issues that we need to be aware of? I know on our campus, there was so much concern that students not having access wouldn’t even know because they wouldn’t be getting an email, that we sent out postcards to every student just in case, to try to make sure that we caught all of them. So, those are some things. I think also really pushing your institution as much as possible to provide resources because a lot of this, it’s so upsetting because it’s so disempowering, or at least that’s how I’ve experienced it, because I know that there are students who have very simple needs. I was talking to one student on the phone, one of my advisees, I was doing advising over the phone in March or April, and we have a fair number of rural students from Western Wisconsin, and she was talking about living in a house where there were mice that would chew through the cord so that then their WiFi, you know, they would lose it. And it’s just like, “Oh, that’s such a terrible problem that I don’t know how to fix.” Like, “I don’t know how to fix that.” And so like really pushing our institutions to provide as much as possible to those students to find out who they are, to make sure that we’re providing them with a laptop, at least something loaner, some sort of hotspot, maybe, that they can use for WiFi. I know lots of campuses did that. We tried to do that. But really pushing administration in our campuses to remember those students and to help them, because at the faculty level, it can be really difficult to solve some of those problems. I mean, sometimes you can, but it can be difficult if there are those sort of material problems.

Kevin: Yeah, at a small school like mine, it’s easier to do those sorts of things. Because most of us know the students well, and it’s easier to communicate and you know, touch base with one another. But at larger institutions, this is imperative, right? Because oftentimes, it’s going to be the faculty member who’s probably most aware of where the lack of access or spots are in our own particular course. So, what’s the communication channel to try to get those things resolved? So, every institution, their faculty need to know who do I approach to help problem solve this? What’s the protocol? How are we going to figure this out? So many institutions got access to CARES Act money, for example. So, emergency grants to students, little Chromebooks and things like that, but we can’t guide those resources efficiently if we don’t know where they need to go. So, “What’s the communication plan?” is the biggest one and then as Cyndi points out, how are we finding this from our students? So, a quick survey about, not just access, but availability, like there’s a difference between access to WiFi and ready availability of WiFi. If the public library is still closed, does this person still have access, right? [LAUGHTER] Or is it still available? So details we can get in terms of where you’re at right now? Do you have steady access to internet? What’s the connection like rate it from zero to 10, with zero being the mice have chewed the cords and 10 being I can stream three things at once, right? …and try to get as much of a sense as we can, because then that informs the choices that we make. There’s a lot of online practitioners right now who are saying in the stuff we’re designing online, make it so students can do it on a phone. And I’m a big proponent of that. If we’re going to be moving into remote instruction, this is not what most students signed up for. And so we need to make sure that they can still access. So, don’t have students uploading and downloading large video files, for example, be conscious of how we might be forcing students to use parts of their data plan. So, streaming things might work but what platform are they streaming it through? Was it something thing that has a good mobile app, for example? If you’re using Zoom, is that a good mobile app as opposed to Skype? And then reach out to your colleagues, if you’re not quite sure what the answers to those things are, because those are important considerations in those sort of routine choices we make in creating learning spaces, especially if we’re in for a remote fall.

Rebecca: I think along those same lines, and those same surveys asking about that availability in terms of caretaking jobs like actual time, because they might have signed up for a class at a specific time, but that might not actually be their availability. There’s, I think, a lot of assumptions that faculty might make that we shouldn’t be making.

Kevin: Right. I think one of the things that folks really struggled with this spring was the expectation that we could just continue classes synchronously as normal. And I think, very quickly, a lot of folks learned that that is not the case. And if we end up this fall with maybe some in person, but some online, and I think that’s the best-case scenario. For the students who are online, we can’t expect synchronous, we just can’t if they’re not on campus. So we need to be thinking really hard about what the pathways to learning are and are those equitable are those inclusive… the equivalency of an in-person versus online synchronous versus asynchronous. Those are some really important decisions that need to be made. And they need to be made from a, I think, planning for the worst as opposed to the sort of magical thinking that everything will go away. It will be normal in August because I don’t think it’s responsible for us to approach our planning that way. He said pessimistically… [LAUGHTER]

John: Realistically.

Cyndi: Yeah, realistically. Yeah, I feel like that synchronous/asynchronous is such a challenge too in terms of thinking about our own classes. I mean, it seems like, yeah, that is difficult, I think sometimes to get folks to understand from an equity perspective, that really, if you are online, even if you have to suddenly pivot to it, or you’d plan for this, but then it’s going to be mostly online, which is, like Kevin said, I think probably most likely, just really understanding and helping your colleagues to understand that that really does need to be asynchronous. And I know that’s really hard for people. I think there’s a lot of maybe grief is the right word around sort of like having to give that up. And there’s also a lot of focus on “Well, if we just get the right cameras, and if we get the right kind of technology, then somehow we can still do it synchronously.” But all of that assumes, first of all, that the students can like download or have all the bandwidth for that to be able to, like livestream that or whatever. But it also assumes that they can be available during those times. And I have a lot of fear because, just because it’s on the schedule, let’s say right now, like we’re registering new students right now, I’m doing that all day tomorrow. So, there’s this expectation that somehow they should be able to do that without really thinking through what it’s like for those students. So, I feel like that synchronous, asynchronous is a real thing that a lot of us need to focus on and help other people understand better.

Kevin: And even with the synchronous piece too, not to say we could never do synchronous stuff, but I think when we’re requiring students, if you’re needing participation, you might want to rethink that as a strategy. And then, what kind of opportunities might be available for students? Are there different windows of time where they could drop in, as opposed to only at Monday from 1:00 to 1:50 and that’s more work on the faculty side, plain and simple, but if you want to preserve that part of a course then you have to put in the extra work to make sure that it’s accessible for all your students. And I think in some cases, that’s a perfectly appropriate strategy. And for schools like mine that are doing the HyFlex model of preparation, there is a synchronous element to it. But it’s heavily modified from what our usual expectations are. So, I think we need to really think through that clearly, before we start making design choices.

John: So, the HyFlex model can be pretty challenging for faculty, because basically, you’re developing the equivalent of two courses… where you’re developing some activities that are synchronous, and then equivalent activities that are asynchronous. How are faculty reacting to that? I know we’ve done a series of workshops here, and that was not a concept that appealed to all faculty at this point, having come right off of this spring semester.

Kevin: And that’s the thing there is that sort of sticker shock to it, where you look at it, and you say, “Oh, this is a lot.” …and it is. And so what I think what administration needs to do is to acknowledge it and affirm that effort. Are there ways that you can support that faculty or even if you can’t be handing out money left and right are there ways that small stipends can be given? What kind of faculty development support are you giving faculty? How are you going to help guide and mentor them through that? I think one of the things about the HyFlex model that is appealing is one of its core principles is the idea of reusability, that there are learning activities and artifacts that could be used across these different modes. And I think that’s something that we could really take advantage of. One of the things that I think could work really well is that the students who are attending asynchronously online doing equivalent learning activities, might those activities be leading a discussion online that involves the whole class. So, the whole class is still participating, but there’s a little bit of a level up in terms of the effort and the direction that’s coming from students on the asynchronous side. So, they’re doing equivalencies, you’re still building community, you don’t have students who are in separate tracks and never meeting. The HyFlex model to me seems to be most effective when we’re able to braid these things together as much as we can. But, you’re right. It’s not like you’re designing three separate courses, but it’s certainly more than designing one course. It’s somewhere in between there. And what that means is work, plain and simple, and I think administration, the people who are cutting the checks, need to realize the scope of effort that goes into that, in particular with what we’re asking our part-time colleagues to do in terms of preparing for the fall, because I think it’s a perfectly reasonable response for an adjunct faculty member to say, at the same rate of pay as a normal semester course, that I can’t do that for this. And so what are we going to have in place, because a lot of times in institutions, it is our adjunct colleagues who are teaching our hundred-level courses or courses that really intersect with a large number of students. And if you’re not supporting adjunct faculty anyway, you’re doing it wrong. But certainly in this process of HyFlex, we really need to be paying attention and directing resources to that group in particular.

John: One of the things you mentioned is an argument I’ve tried to make to faculty here, which is to focus your time on activities that can work in any modality and have most of the graded work done asynchronously, so you don’t have to spend as much time creating completely separate assignments and then create things that support instruction in any way and then you’ll have them if things get back to normal in semester or two or three or four. And that seemed to help a little bit, but people were still not entirely convinced.

Kevin: The one thing about the HyFlex model too is if we do have to go fully remote in October or whatnot, if you’ve already created that pathway, that’s going to be a lot easier to do than it was in the spring. And I think one of the things that I really saw in the spring that kind of gladdened me was there was a lot of extending of compassionate grace to faculty and to students, that we’re all figuring this out together. I don’t think that’s going to be the same case for the fall, there is going to be this like, “Okay, y’all had some time to think about this.” If there is this sort of pivot that has to happen, hopefully, we’re a little bit better prepared. And so John, I think your ideas about the way to structure those assignments and to have them asynchronously and have those things that work across modalities. Those are some of the key strategies to that kind of preparation.

Rebecca: I think we talked a little bit earlier about the ongoing protests related to George Floyd’s death and the unrest related to that in addition to COVID-19. And so faculty are feeling concerned about that and wanting to make sure that they’re addressing all kinds of inequities, not just the ones that bubbled up from COVID-19, despite the fact that those are the same inequities that existed before COVID-19… they just became more visible. Can you talk a little bit about ways that faculty might better prepare themselves for dealing with these kinds of issues and these kinds of conversations in the fall? We’re getting a lot of questions, especially from white faculty, about not feeling prepared to address issues of racism, for example.

Cyndi: Yeah, I’ve been thinking about this a lot in terms of like, a lot of people are putting out statements, for example. So, institutions are putting out statements often coming from Chancellors and Presidents. And I’ve been thinking more about, rather than doing things like that, actually doing the work of trying to make your classes as inclusive as possible. I think sort of a cliched way to put it, but what matters is what you do, not really what you say. So, I keep thinking about a couple things. There’s like two pieces to this in my mind. There’s like the inclusive pedagogy piece of it, which is the work that may not be the talking about difficult ideas, but you’re addressing the actual inequity, right. And so really thinking about, and there’s a lot of good guides on inclusive pedagogy. I know Kevin’s written about this Viji Sathy and Kelly Hogan had a great advice guide in The Chronicle and their book will be coming out soon-ish, I think… not sure exactly when, but they have a lot of good ideas and have written a lot about it. But actually doing that work and really thinking about your class in terms of being as inclusive as possible. Because, when you’re doing that, then you are doing that equity work, whether or not you’re making a statement about it. So, that’s one thing. I think the other thing too is that if you do want to talk about it sort of being as prepared as possible, and this gets back to this idea of structure, but it really doesn’t go well. If you don’t know a lot about these issues from your discipline’s perspective, I think it’s a good idea to find out. So, let’s say you teach a course where traditionally you don’t think these issues would come up. I have a good friend who works here who’s a mathematician who talks a lot about the idea of math and white privilege, which is really a foreign concept to a lot of folks, but like he’s done the work to understand that even though it’s not his specialty area, and he talks about it in class, and it’s hugely helpful for those students. In addition, you could also just look at your field overall, in terms of, and I know, Kevin, I’ve heard you talk about this, like looking at who are your textbook authors and then just making that visible to your students like, “Here’s who these authors are. Here’s how this field has been inequitable. Here are some ways to think about this field overall and look at the resources that I’m sharing with you where I’m trying intentionally to be equitable.” So, really just doing the work less about statements and more about actually doing that work of trying to find ways to bring it in that are relevant and understanding it really well before you try to talk about it. Because when you know it, and you have a plan for how you’re going to talk about it, and a plan for helping students make sense of it, like this is why I’m talking about this, this is why this matters in this particular field, you’re going to be a lot better off than if, say, you just sort of wanted to open it up and ask people to talk about their feelings about it. You could do that. But I think you have to do that in a context where you’ve already done a lot of work to prepare them for that. So, I think it takes some effort to get ready for that but it’s certainly doable and definitely worth it because it helps those students to feel seen and to feel a part of the class in ways that they probably usually don’t.

Kevin: And in terms of the work that we need to do as faculty members as well, now is not the time, for example, to email one of your black colleagues and say, “Help me learn about anti-racist work.”

Cyndi: No, no, no.

Kevin: That’s sort of let’s put that out there. I’m a white man. For those of us who identify as white, there is an onus on us to do the sort of work to interrogate, not just inequities, but whiteness and how whiteness works at the university. And so the questions we need to be thinking about already are certainly heightened now. Does our faculty and staff at our institution, does it look like our student body? The answer to that is probably no. So, what’s being done about that? How are we addressing that as an institution? What am I doing in the classroom to promote a sense of belonging for all of my students? Belonging is key. And again, in an online or mostly online environment, it becomes even more important. How do I belong in this class as a learner? Am I seeing ways that I can personally connect with the course material the instructor, my peers in the classroom. So, how do we foster that sense of genuine belonging and welcome. That doesn’t mean that you do the equivalent of sit in a circle and sing Kumbaya for the first class. But, it does mean students are not just brains on sticks. [LAUGHTER] And students are coming to us just like as we’re coming into this work, it’s been a hell of a few years. Our bandwidth is weird, our attention spans are weird. There’s anxiety, there’s ambient stress. So, let’s recognize that and acknowledge that for our students when we think about the choices that we make when we’re designing our learning spaces. Even if we may not think our material is political, or has to do with race, the lives that our students are living are political and have to do with race, for example, and they are not coming to us from a vacuum. And I swear we didn’t pre-plan this, but I will promote Cyndi’s book in this regard. It’s been super useful. And again, for those of us who are white, I found it really helpful and thinking about the ways as a historian that I’m approaching the subject with my students, but also as a faculty developer and working with colleagues too. It’s a great book full of concrete suggestions about how to do this kind of work, especially if it’s not a type of work that you’ve been doing or felt like you’ve been asked to do before. So, that’s one good starting point.

Cyndi: Thanks!

John: And I’d like to throw in that we regularly promote both of your books with our faculty because they really do a nice job talking about creating an inclusive environment in classes, which is something we all have to worry about.

Kevin: Yeah, it’s a teaching and learning conversation. Do all our students have the equitable opportunities to accomplish the goals for the course? If I create course goals, these course outcomes, Dee Fink calls them the significant learning experience, if not all of my students have the opportunity to get the same significance in the learning experience, then that’s a problem. We are breaking promises that we made to students when we admitted them to our institution. So, yeah, it’s all of our work to do

Rebecca: To follow up on something that Kevin said about this isn’t the time to reach out to our faculty of color for advice. Instead, I’d like to recommend, if it’s a topic that you don’t have a lot of practice talking about, is to work with a few colleagues who also need to practice, and practice with each other. Open up the conversation and give yourself the opportunity to practice before you’re practicing in front of all your students.

Cyndi: And there’s so many resources like that’s one of the things in this moment. Like there’s tons of lists of books going around. Right. And really good podcasts. I mean, I certainly have no shortage of recommendations. I’m sure Kevin does, too. There’s lots of stuff out there where you don’t need to ask people individually, you can read about people’s lives, you can read about their experiences and take them seriously. And the more you do that, and the more you listen in that way, the more prepared you’re going to be. But, I love the idea of practicing too. Let’s practice talking about these awkward topics. It’s an excellent suggestion.

Rebecca: We want our students to practice, right? So, we might as well practice, too. [LAUGHTER]

John: One topic that came up in our earlier podcast with Kevin was the notion of decolonizing your syllabus and one of the issues when we address that idea with many faculty is that there may not be many voices from other groups. One of the questions that comes up often is, might it be effective just to address the systematic exclusion of those other voices in the classroom, to at least address the issue and recognize that it’s a problem.

Kevin: Yeah, absolutely. getting students to critically interrogate the silences in our disciplines at our fields, I think is really important decolonization work. And it’s an easier thing to do in a discipline like history where you can sort of trace who got to write the history when, but I think it gives us a chance to talk about what are ways of knowing what type of knowledge claims are valued? …the western emphasis on so-called rational objectivity? That’s a very culturally specific product. And so if that’s the dominant paradigm in let’s say, a math course, then what does that mean? Is that the only path? And when we think that we’re learning something that’s true with a capital T, objective with a capital O, chances are it isn’t. And if there aren’t other perspectives, then yes, absolutely, let’s have those conversations about why that’s the case. I think sometimes the silences are more powerful of a learning tool than anything else and getting students to look for those silences, to look for those spaces, and understand that they’re there, that by their absence is a really effective way to get at some of this larger work.

Cyndi: Yeah, that’s part of what I meant about bringing it into classes where you might not think it fits or whatever, because you don’t normally talk about it. But, you can look at the field in a meta way and say, like, who’s in this field and who’s not who’s being published and who’s not. And over the weekend, there was a great series of tweets, I forget the hash tag on it, but it was like, people were comparing their book advances, you guys might have seen this. And so it was like this comparison of white authors and black authors. And you know, the discrepancies were very large. And usually people don’t talk about what their book advances are. And so this might be a way let’s say, if you’re teaching literature, where you could show like here, look at this field, look at whose voices are being heard, who’s being published, in a meta way. And again, what that does, and the research is pretty clear on this, is by pointing out those discrepancies, you’re often validating the students of color in your class who know that there’s this discrimination there, but they maybe don’t have the data or the information and then by providing it, you’re validating that experience for them and helping them to feel seen and belong in the class. So yeah, that can be super useful.

Rebecca: I think it’s also sometimes faculty don’t know how to find out about other scholars in their field. And I think that at one point, I felt that way, too. I didn’t know who they were, they weren’t in my community, because I wasn’t including them in my community, right? [LAUGHTER] And my community wasn’t including, but finding a couple of voices, you only need a couple, follow them on social media, and then follow the people who respond. All of a sudden your social network and the people that you follow and the voices that you hear expand greatly, and it can really help in terms of just knowing what’s going on in a bigger picture. Something as simple as that can actually expand your knowledge really quickly.

Kevin: Yeah. What are you consuming in terms of your intellectual work? And asking yourself that question, and then what am I consuming and where am I getting it from? And what is the production of that intellectual work look like? Then making changes accordingly. As white scholars, it’s very easy for us. In fact, almost always, we default into communities of white scholars, given the structures of inequity that are in place. This isn’t something that will happen by accident. It’s the diversification of our intellectual work and our intellectual world, the consumption of knowledge and the production of knowledge. We have to make the mindful effort to do that. It’s not something that’s just going to happen because social media is a thing. It’s how we’re using these platforms and tools, it’s so important.

John: One of the things you emphasize in your Pedagogies of Care project is that it’s more important to focus on learners rather than content. Could you talk a little bit about that?

Kevin: The mantra that I always use is covering content is what instructors do, not what students do. So, if your strategy is revolving around, I’m going to cover X. Okay, great. I know what you’re gonna do in this course, but what are your students going to do? And when we think about it that way, then we start asking some of the questions that’ll lead us to, I think, more effective choices.

Cyndi: Yeah, that’s what I love so much about your book. Kevin, and what was so great about it was like, I already felt like I was focused a lot on the relationship because I don’t think a lot of learning can happen without the relationships, but your book really helps to like flip that lens to think about that piece of it… like, what are the students doing? Because if it’s just about content, it gets into that classrooms of death concept that you talk about really nicely in the first chapter. Because, yeah, it’s not there.

Kevin: Yeah. And it’s not to say that content isn’t important…

CYNDI… Oh, yeah.

Kevin: …that we should just get rid of, but everything in a balance. And right now, a lot of the classes that we teach don’t have that balance. And it comes down to what do we want our students to be able to get out of these courses? They’re not going to remember all the content within a year. So, that seems like an enormous waste of time, if that’s our exclusive focus.

Rebecca: I think one lesson that I’ve noticed faculty have taken away from this spring. And of course, I’ve been mostly an innocent bystander, because I was on sabbatical, is that faculty were slashing content as a way to pivot and recognizing that maybe all this isn’t necessary… so that you can focus on some of these bigger ideas, like the way that a discipline works, or ways that we connect or work together as scholars in a particular field.

Kevin: Yeah, and nothing exploded… [LAUGHTER]

Cyndi: Right.

Kevin: You know, the world didn;t end. Although it does seem like it did end on some days. [LAUGHTER]

Cyndi: A little bit.

Kevin: But, all of a sudden we realize what’s been possible that we had thought wasn’t the case. And I think those are really important lessons for us to take from this spring going forward.

Rebecca: I think the language that you use in your book, Kevin is about being an ally for students, can you talk a little bit more about ways that we can be better allies and what we shouldn’t be doing?

Kevin: So, I’ll use an example actually, from a conversation that probably happened in a lot of places this past spring with our online pivot, and it certainly happened at my institution, and that comes with online proctoring for exams. All of a sudden, as students are taking tests online, we need to proctor them, and if you look at the way that these proctoring services work, Shea Swauger wrote a really good critique of that in Hybrid Pedagogy several weeks ago, but this is surveillance tech. This is really kind of creepy stuff, and just objectively speaking, and it costs a lot of money for resource-poor institutions like mine, this is a significant investment if we’re going to do these things. And I think what happens as we immediately went into this place where we assumed that given any opportunity to game the system, that that’s exactly what students would do; that that would be their default reaction. I think if you look a lot of the rhetoric about, well, how do we make sure they’re not cheating? And how do we make sure that we’re fair to everybody? And how do we prevent this? And how do we prevent that? That’s an adversarial position, we’re assuming that our students are adversaries by default, and they know that. They hear us when we treat them like that. And students want the same things that we want out of our courses. They want meaningful learning, they want the course to be a good experience, they want to get something out of it, even if it’s a course they’re taking to check a box as they see it. Students want their courses to not suck, as opposed to suck, and I want my courses to not suck as opposed to suck. So, we have a confluence of goals. So, I think we need to be really careful about the narrative that we construct of students because it is very easy to default into this adversarial outlook. And as we’re really grappling with all sorts of sort of new questions and materials and tools in online teaching and learning, this is a real problem. So, we need to really think about the choices that we’re making institutionally as well as in our own class at what those choices are saying, either implicitly or explicitly, to our students.

Rebecca: The first prompt of the semester: How do we all make this not suck?

Kevin: Yeah.

John: We should have said that explicitly in that workshop we gave to faculty for the last couple of weeks. [LAUGHTER] It’s really good advice.

Kevin: I mean, I hate to use all sorts of technical language there, but sometimes you gotta chime in. [LAUGHTER]

John: We always end with the question: What’s next? …which is something we’re all thinking about these days.

Cyndi: I think two things for me. One is, like I said, I really want to make sure that I’m teaching about racism and prejudice online as strongly as possible, because that is new and I’m going to be doing that again. So, that I think is going to be one focus. The other focus is going to be the brand new Center for Excellence in Teaching and Learning that we have at River Falls, which I’m very excited about. But boy, the timing is strange. [LAUGHTER]

Rebecca: Impeccable, really.

Cyndi: It’s amazing. So, I accepted that position, like at the very end of February, beginning of March. And then of course, the world sort of changed and upended and ended and so figuring out how to help my campus instructors as much as possible. So, that’s gonna keep me busy.

Kevin: Yeah, about the same for me, we’re working a lot of intensive training this summer in particular with HyFlex course design and teaching as well as everything, sort of the nuts and bolts of here’s how to use this particular tool to the larger kind of bigger sessions on things like course design and integrated course design and things like that. So, I’m getting good at a lot of tools that I had sort of known about, but hadn’t used before, because I’m field testing a lot of things for faculty and making tutorial videos. So, that’s what’s next is the next module in this training I’m building. But also, I’m currently teaching a course on teaching African-American History online. And so that course is in a much different place now than it was even when it started earlier in the summer. It is the first time my institution has offered a course in African-American history. Our curriculum needs to be decolonized in many ways. And so what’s next for me is building on what so far has been a really, I think, kind of powerful set of experiences with the students who are enrolled in this class and thinking about how we take that work and sustain it as opposed to have it just be a summer course that goes away.

Rebecca: No shortage of big tall demands. [LAUGHTER]

Kevin: None whatsoever and it definitely keeps me off the streets and out of trouble.

John: Well, thank you both. The last time we talked to each of you things were a little more calm. I think Kevin was the last podcast we had when this was just getting underway, and before most campuses closed, and it’s nice to follow you and to see how things are going and all the great things that you’re doing and thank you for your wonderful work.

Cyndi: Thank you.

Kevin: and thanks for having us.

Rebecca: Thanks for having us.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

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140. Pedagogies of Care: Nerd Edition

This week we continue a series of interviews with participants in the Pedagogies of Care project. In this episode, Dr. Jessamyn Neuhaus joins us to discuss the myth of the super teacher and the importance of focusing on self-efficacy, being human, and being reasonable with ourselves and each other. Jessamyn is the Interim Director of the SUNY Plattsburgh Center for Teaching Excellence and a Professor in the History Department at Plattsburgh. She specializes in the study of pop culture, gender studies, and teaching and learning. Jessamyn is a recipient of the State University of New York Chancellor’s Award for Teaching Excellence. She is also the author of Geeky Pedagogy: A Guide for Intellectuals, Introverts and Nerds Who Want to be Effective Teachers.

Show Notes

Transcript

John: This week we continue a series of interviews with participants in the Pedagogies of Care project. In this episode, we discuss the myth of the super teacher and the importance of focusing on self-efficacy, being human, and being reasonable with ourselves and each other.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist&hellip

John: &hellipand Rebecca Mushtare, a graphic designer.

Rebecca: Together, we run the Center for Excellence in Learning and Teaching at the State University of New York at Oswego.

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John: Our guest today is Dr. Jessamyn Neuhaus. Jessamyn is the Interim Director of the SUNY Plattsburgh Center for Teaching Excellence and a Professor in the History Department at Plattsburgh. She specializes in the study of pop culture, gender studies, and teaching and learning. Jessamyn is a recipient of the State University of New York Chancellor’s Award for Teaching Excellence. She is also the author of Geeky Pedagogy: A Guide for Intellectuals, Introverts and Nerds Who Want to be Effective Teachers, which she talked about on one of our earlier podcasts. Welcome back, Jessamyn.

Jessamyn: Thank you for having me. I’m really happy to be here.

Rebecca: Today’s teas are:

Jessamyn: I am drinking anything and everything with caffeine all day long, every day since March. [LAUGHTER]

Rebecca: Fair.

John: And I am drinking a ginger peach green tea which is, I think, my fifth or sixth cup of tea today.

Rebecca: I’ve got the Irish breakfast going today. You notice, my caffeine choices are definitely on the higher end lately, too. [LAUGHTER] The powerhouses of tea.

John: Caffeine has been extremely helpful in the last couple of months. [LAUGHTER]

Rebecca: What’s in your teaching tool belt? Some caffeine. [LAUGHTER]

Jessamyn: Yeah.

John: We’ve invited you here today to talk about your contribution to the Pedagogies of Care Project, which we’ve talked about in the last couple of podcasts. Could you tell us a little bit about your contribution to this project?

Jessamyn: Sure. It’s called Pedagogy Nerds Assemble: Battling Big Teaching Myths during Troubled Times. And it’s really about encouraging faculty teaching self-efficacy in the face of so much uncertainty, and trauma, and loss, and struggle now and in the foreseeable future. It also takes the kind of little bit of the snarky tone that I enjoy adding to the scholarship of teaching and learning, kind of real talk to empower faculty to not buy into certain myths that can really interfere with our ability to appreciate our unique ability, our unique contributions to student learning and student success. And mine is in the form of a recorded PowerPoint presentation. I know the project has taken different kinds of format to try to be as accessible as possible. So, I’m very comfortable with PowerPoint, I definitely do not like recording a video of myself. I just did the first one yesterday, because I have a feeling I’m gonna need to do it more often in the semester to come and it was just as awful as I imagined it could be. [LAUGHTER] For the PowerPoint, I have a little picture of myself on the slide, but just my voice.

Rebecca: It sounds like something that we really need. Like self efficacy is something that, in a time when we’re really stressed, is something that we all need more, but also it’s hard to feel like you can empower people to feel like they can empower themselves. Do you have any tips that you can share with faculty about things that they can be thinking about?

Jessamyn: Well, I don’t want to give away all the myths, so I can build interest in the project. But, one of the myths of the three that I tackle in the presentation is the super teacher myth. And fighting that super teacher myth, the impossible ideals of the incredibly charismatic professor who magically helps students learn just by being entertaining. That myth is really, really persistent. And I think the more we can encourage people to recognize that that exists, even maybe at an unconscious level, but to really call it out and recognize it. And that goes a long way towards seeing: “Oh, so here are the ways I can help students keep learning even in these traumatic and troubled times.” I had a crisis pretty early in the shift to emergency remote instruction because I had not taught online before. And I was really struggling with being present to students and communicating to students because, as an introvert who had retreated to her house to replenish her teaching energy, I suddenly found myself needing to open up communication to students at home, while my beloved family (who I wanted to throttle) was humming and buzzing around me. And I had to be more accessible and communicate and present to students, all things I’d learned how to do in person pretty well as part of my teaching persona and to be effective, but I didn’t know how to do it online. And I was lamenting on Twitter: “I suck at this. I’m never going to be good,” and Flower Darby, a scholar of online teaching and learning, reminded me “It took you a long time, like it does for everybody, to learn how to teach effectively in person. The same is true for this new format, this new platform.” And it’s that super teacher myth, “I should be able to do it suddenly, even though I’d never done it before.” So, fighting the super teacher myth would be one of my top pieces of advice. I think.

Rebecca: I think one of the things that you’re pointing out that’s important to remind everybody, as we’re planning for fall in new platforms is there’s a learning curve to anything that’s new. And so if you’re having to learn the LMS, or a new piece of technology, or whatever, the faculty member needs to do that, but so do our students. So, [LAUGHTER] we need to build in some of the time and space to allow ourselves to do that as well as our students and they know when we’re not comfortable or we haven’t built up those skill sets to so being real with students about where we’re comfortable and when we’re not is also not a bad thing being human is important.

Jessamyn: No, and actually it can model for students having a growth mindset, and that learning takes time and it requires making mistakes and, as hard as it is, as difficult as learning is, especially in crisis conditions, especially in the context of trauma and loss, learning is also why we academic nerds and scholarly geeks got here in the first place. I know it’s helped me a lot this semester, in the midst of the struggle and this pain, to be able to look for things that I’m learning about teaching, and I’m learning about my students, and maintaining a growth mindset about my own pedagogical practices, remembering that it always takes a lot of practice, takes experience, takes reflection, but feeling like I was able to learn something… that always makes things better, that makes my nerdy heart happier. [LAUGHTER]

John: I think a lot of faculty have experienced learning in ways that many people hadn’t learned since grad school in terms of making an adjustment. Some people found it easy. The people who are ready teaching online generally found the transition at least smoother than it was for other people. But, for people who were used to only teaching in the classroom, this was a pretty traumatic experience, as it was for many of the students. I was just looking through some comments I got from my students this semester. And some of them said, “I didn’t sign up for an online class, because I really didn’t like it,” and they said the same thing in class right before we made that transition. So, it’s been a learning experience for all of us and maintaining that growth mindset, I think, is really helpful. How can we help students do that? I know you talked about that in your book as well as in your project.

Jessamyn: Well, kind of what I was just saying before, one thing I’ve found helpful is really the modeling portion, especially with the online aspect. And it was helpful with my students, first of all, to clarify this semester. This is not an online class. This is emergency remote instruction, and we’re looking to finish the semester the only ways we can in this crisis condition. And then, just liike we were mentioning before, I also was very clear and upfront about things I was learning how to do. And I’ve mentioned it a couple places now, so it’s getting a little less embarrassing, but I’ll admit it’s still embarrassing. One thing that I was forced to learn how to do was have students submit assignments electronically. I was still making them print out a hard copy of their paper and turn it in, even though for years, I knew I should not be doing that. I knew it made more sense to have them submitted online because I like to scaffold it. So, I always said, so I have to see my previous comments. It totally made sense. Plus, they didn’t have to pay for the printout, which was a real hardship for some of my students. So, I was finally forced to learn how to do it. And I told students, because I made a big deal at the beginning of the semester, I know this is old school and I am being an old Gen X lady here, but can you please print out your assignments? I’m really sorry about the extra step. And then halfway through I said, “Okay, Well, we’re all gonna do this together, and I’m gonna learn how to use the Moodle Dropbox” and I messed it up several times, the settings were wrong and students couldn’t submit. And they were so understanding. A couple of students said this to me, “I know you’re just learning how to do this.” So, it’s okay and it was kind of like modeling that and being clear about this was the technology that was new to me, and trying to be flexible with it. It kind of forced me to also rethink things like I have this really harsh and firm deadline. Well, yeah, except you messed up the Moodle dropbox parameters, so you can’t do that anymore.

Rebecca: I think one of the things that your story illustrates, to some extent, is that breaking down that one myth that you had just talked about, the super teacher, that by showing that we’re learning and that we make mistakes, it also shows students that the learning process includes making mistakes and so it’s not a terrible thing to have that occur. I know that when I’ve struggled with things in class before the students really respond to knowing like, “Oh, I don’t know the answer to that, like, let’s see if we can figure it out.” And the more you can indicate that you’re not some encyclopedia, [LAUGHTER] the more helpful it is.

Jessamyn: Yeah, I had a lot of students clearly very hesitant and fearful about going online. So, helping to demystify that a little bit, I think was helpful.

Rebecca: What are some of your takeaways from this semester moving into the fall?

Jessamyn: For me personally, definitely, kind of building on what I was just saying, being able to better utilize some of our learning management systems to achieve the pedagogical goals that I’ve always wanted to do. There are some very effective tools that I just had not utilized much before because I was doing face to face. One example I can think of is I live for discussion. That’s my favorite part of class and having students discuss, I’ve tried to keep my own piehole shut as much as possible and there are ways to structure, at least some discussion. Even if you’re doing a face-to-face class, you can also include some discussion in your learning management system that’s more inclusive, that will encourage what I hear from faculty lived experiences. And what I’m starting to read about is that there’s ways a good online discussion can increase student participation from people who, for whatever reason, are hesitant to participate in face-to-face discussions. Somebody I know who works with students with English as a second language said when they were forced to switch to online discussions, they started to hear so much more from students who had been hesitant about participating in face-topface discussions. So, my personal takeaway is definitely, when it helps me achieve the pedagogical goal that I would have in any format, I should be able to use some of the online learning tools that are out there. For faculty at large, I guess, I would say two things: One, I saw a lot of pain and struggle, as people were forced to give up things that had worked really effectively for them in the classroom. There’s a real loss there. That’s just one of many, many losses that faculty themselves were experiencing, and of course, in our personal lives during this crisis, but also as teachers, the switch was pretty traumatic in many ways. So, that kind of emotional component and being aware of what we lost and ways that the uncertainties that we’re facing really are going to take a toll day to day, class to class. And the other big takeaway, I think, I saw a lot of faculty and read about a lot of faculty really reflecting for the first time: What are we grading? How are we going to assess student learning? That really rose to the top among the faculty here. How can we possibly assess student learning? They’re just gonna cheat if they’re at home with their book and having it shoved in your face. Well, what do you want them to learn? What are they trying to learn? And how are you going to be able to assess that? So, really deep and difficult reflections on assessing student learning,

John: That type of reflection can result in improved practice, no matter how we’re teaching in the future, I think.

Jessamyn: Yeah, for sure. I just want to give one little shout out here to that term “Pedagogies of Care,” because I do think there’s some misunderstanding about it or assumptions that it means just being completely and utterly touchy feely and a lessening of academic rigor. And that’s not the case, as I talk about in Geeky Pedagogy and have talked about a lot in my own personal experience. You can express care for student learning and a wide range of ways you don’t have to be the extroverted, extra warm, motherly, fatherly professor. I am not that person. I’m very intellectual. And with students, I keep it really professional. But, I’m always getting feedback that she cares a lot, Professor Neuhaus cares so much, because I’m totally fascinated with their ideas and their learning and I do everything I can to help them learn. So, Pedagogy of Care, first for students, means clearly conveying to students that you want them to succeed. And that can take all kinds of different forms. The other thing in my contribution to the project that I emphasize about the Pedagogy of Care is that extends to faculty as well. And we really could all stand to be a little bit kinder and gentler to ourselves and to each other in these extraordinarily difficult times. The Pedagogy of Care extends to our own learning, and not “I flunked. I flunked the semester of teaching. I suck.” No, be as kind to yourself. I’ve repeated this to a number of people for the past four months, like just talk to yourself the way you would to a struggling student that you want to succeed, you know, you’re trying&hellip keep going&hellip you can do it. Don’t give up. This is an obstacle and it’s hard, but you’re learning. talk that way to yourselves too, and try to extend it to colleagues if you can.

Rebecca: I think that one thing that I heard a lot of faculty talking about in relationship to this idea is what they need for self care, and what they actually need and be able to kind of articulate it on a day-to-day basis beyond just the crisis, but there’s competing interests of like family and work and home space and workspace and what have you. And I think people are realizing what kind of time they need for different things to feel balanced, because everything got so out of balance, [LAUGHTER] going from one extreme to another.

Jessamyn: Oh my gosh, yes. I wrote about that. I had an essay in the Chronicle of Higher Education, and it was talking about being an introvert working from home and contrary to this kind of knee jerk: “Oh, introverts have it so great now, because they get to be at home.” Well, except that there could be other people there as well. [LAUGHTER] And demanding, finding, wresting out some solitude when you’re working from home was to me really vital, and it was not easy at all… it was stressful.

Rebecca: Yes, I remember reading that article and thinking, “Yes, all of these things.” [LAUGHTER] We have a system at my house now and that system is really helpful.

Jessamyn: That’s good. Yeah. structure. Yeah. And I live with two off-the-charts extroverts, like off the charts. And normally that works pretty well for us as a family. But, during this situation&hellip no&hellip social isolating. Like our needs were diametrically opposed. I need more time alone. I need more human contact. Yeah, it’s been rough. It’s been rough. [LAUGHTER]

John: We’ll include a link to your article in the show notes as well.

Jessamyn: Thank you.

John: So, you’ve picked a great time to be taking over a teaching center. [LAUGHTER].

Jessamyn: &hellip just the status quo, same old, same old, nothing really big going on.

John: So could you talk a little bit about what you’re planning to help prepare faculty for the uncertainty of the fall semester?

Jessamyn: Sure, It’s a great question. It’s definitely a uniquely challenging time to be trying to revitalize a teaching and learning center on a small rural campus with very limited resources and, like most state schools, facing some really severe financial and student enrollment problems, like maybe forever altering some structures. So, it’s tough. There’s a lot of managing of expectations and emotions. I think the advice that I’ve gotten by far the most, and makes the most sense as well, is the importance of building connections and building communities on campus and reaching out to a wide variety of stakeholders, including students, and really trying to foster pedagogical communities of practice on campus. So not trying to, again with the superhero theme, not trying to fly in and say I’m going to fix everything, but instead trying to encourage sharing of ideas, sharing of resources, support for each other, at this difficult time. We have a very small technology enhanced learning unit that has one instructional designer but we are collaborating on summer programming and working together and just trying to help everyone, I guess, really cultivate that growth mindset we were talking about, and try to approach this as an opportunity for learning. I won’t say silvered lining. That’s not how we want to frame it. But there is this opportunity because every campus has a small group of people who are bought into faculty development from day one, and they’re at every workshop and they want to take every offering and they’re your biggest fans. Then there’s a small group who are going to actively oppose faculty development in any way shape or form and will never ever come to your stupid pointless workshops for any reason, not for love or money. But, then there’s this whole middle population who you could maybe attract them, they could go to one workshop and find it useful and maybe go to another one. Well, that population, in the past three months, has just shot into a whole new world. And I have had, just in the past couple months I’ve been the Teaching Fellow for the CTE and then just starting this gig as the interim director. So I was doing some things with the CTE, and I saw more faces and heard from more people who had never darkened the door of the Center for Teaching Excellence appear and ask me questions and show up. Because, I think it’s not just personally “I don’t know what to do,” but suddenly everywhere, like literally everywhere are professors saying, “I could use some assistance with this. I’m not sure what to do.” Like for the first time in ever, there’s this like cultural acknowledgement that “I don’t know everything.” Like, that’s a major leap for academics to be like, “Well, yeah, maybe I don’t know everything here and I could use some assistance,” but everybody was saying it, everybody was doing it. So, there’s this opportunity to keep building on that and to offer assistance and encourage that growth mindset about their own pedagogical practices to a whole group of people who have never thought about it that way before. So it’s this precious opportunity. I hope I don’t blow it. [LAUGHTER]

John: I think we all share those thoughts about hoping we don’t blow it in getting ready for this.

Rebecca: Now, let’s not put unreasonable expectations upon ourselves.

Jessamyn: I know. [LAUGHTER]

John: But this is true not just for teaching. As human beings, we tend to do things as we’ve always done them unless there’s some compelling need to change. And when things don’t work the way they used to, it forces us to reevaluate how we’re doing anything. And then it’s a great growth opportunity. And it opens a lot of potential. It can be really difficult, as we’ve all been noticing.

Jessamyn: I do think it’s also, not to slam my beloved academic geeks, but I think it can be especially hard for scholarly experts. I mean, we were trained in graduate school: “You don’t reveal your vulnerable underbelly to the alpha academic or you’ll get your throat ripped out.” You always have to be the smartest person in the room. Like that’s the goal of getting your PhD and to back up and admit, “Well wait, I could use some help with this&hellip that’s a big leap for a smarty pants who’s used to their classroom kingdom where nobody ever questions their expertise and authority, which by the way, is not every professor,it depends on your embodied identity. That is a big caveat there. But, you do have this professorial authority and saying “I need help” or saying, “Wow, what worked before isn’t going to work here.” That’s a major leap. That’s a big ask for many academics.

John: And it can help break down that super teacher myth that you mentioned earlier.

Jessamyn: For sure. Yeah.

Rebecca: I think, along those same lines, too, it’s like that same group of people is recognizing all kinds of barriers that students face that weren’t so visible before.

Jessamyn: That’s very, very true.

Rebecca: So really, like transitioning the perception of the ivory tower to something a bit different, and I actually really hope it sticks.

Jessamyn: Yeah, me too. And that’s been amazing, actually, the way I’ve seen that on my campus as well. And it was interesting because I was doing a department-based needs assessment before the emergency pivot. So, I’d been talking to faculty about what they saw as teaching challenges and the student population. And then, within a few weeks after our shift, I saw some of those same professors saying very different things about their students and seeing them in a very different way. Like straight up saying, “My students lives are so hard…” like the obstacles and the lack of access to WiFi, for example, that’s a serious issue. Yeah. And it always has been. So, yeah, it really did. It humanized, I think is the term I hear some people saying is it humanized our teaching in new ways, for sure. And that could be a reach sometimes. Like I was saying, I am very intellectual, I don’t have a lot of personal discussions with my students. But, in these crisis situations, I was very clear about being worried about them and being concerned and hoping they were safe. And all my students appreciated it, but I knew some of them were like, “This is Professor Neuhaus saying, ‘Oh, I’m worried about you. Stay safe.’ Professor Neuhaus, really?” So, yeah, humanizing our interactions is important.

John: I hope that’s a message or a lesson that continues through into the future.

Jessamyn: Me too.

John: And I think it’s worked both ways, that I think a lot of students have seen some of the challenges their professors have faced, not just in terms of using the technology or teaching in a new format, but in terms of having children or pets or other things, or having technology issues, or having access issues themselves, where someone might be using a video game or something similar, cutting into the bandwidth. Many faculty have reported to us that their students have expressed concern, asking if they’re okay, and encouraging them to stay safe and so forth.

Rebecca: I think it’s also along those same lines brought to light some of the invisible barriers that contingent faculty have, being at multiple institutions or the incredible workload that they’ve been asked to bear without really any compensation for the time and effort and energy that’s gone into it.

Jessamyn: Yeah, for sure.

John: Our institution has provided loaner computers and other types of technology to both students and faculty. And an interesting phenomena was that there were more faculty who requested computing equipment and other tools than there were students even. They provided a good deal of it to both, but some of those barriers are not just for students, especially are adjuncts who often are struggling to get by.

Jessamyn: For sure. I was just going to reference and you can put this in the notes to Cate Denial, a historian who wrote a very well known essay, I’m hoping she’ll write a book, advocating a pedagogy of kindness. And I definitely saw how effective that can be this semester for me personally, but I also saw with a lot of other faculty for the first time really seeing what a little bit of flexibility and a little bit of kindness&hellip again, not lessening academic rigor, but bringing in, specifically, some of that humanizing kindness&helliphow effective that can be. And actually, on a similar note, the advocates of ungrading have gotten a big boost as well, because I’ve seen and read a lot of faculty saying, “Wow, you know, once I told my students pass-fail, for example&hellip Wow, their final projects were so great, like they actually did what I want them to do and learn what I want them to learn once the stress and anxiety and kind of false dichotomies, I guess, of grading were taken off the table.” So there’s some real possibilities there.

John: We’ve talked quite a bit about things that we should be focusing on in terms of getting ready for the fall. But what are some things we should probably avoid as either faculty or professional developers in preparing for the fall semester?

Jessamyn: I think a big one is to not ignore or try to just sort of skip over the trauma and the loss that people experienced and also not play like “Who had the worst trauma?” or “Who had the worst loss?” In all kinds of ways we experienced loss as we experienced trauma&hellip and the way trauma works, the weight loss and grieving works is even a small loss can be very difficult because your brain and your heart and your soul are trying to process all your losses and all previous grief and loss. I know I always love graduation. And even though I sit there&hellip it’s very long… it’s very hot… [LAUGHTER] and it can feel like a chore at times. But, the commencement ceremony is so meaningful for everybody, but especially for first-generation students and their families. And we tried to fill in a little bit with some online messages and some online rituals. And I started watching it and just started crying. And I’m like, “What is this? What is happening here?” &hellipand it’s a loss to not be able to engage in that ritual. It’s not the world-ending loss, but it’s a loss and it’s a trauma and people are going to arrive to classes in late August, whatever format it is, with all those things having really just happened to them&hellip faculty, students, administrators, I mean, everybody’s gotten a really raw deal this semester. And that’s not just going to be magically fixed, even if somehow we’re back to exactly where we were. And if all the face-to-face classes are in session as they were planned, and everything’s fine again, but what happened this semester is still gonna be there.

Rebecca: I think that’s a really good reminder. Our students are going to be changed and will be different. And I think in the moment of this semester, a lot of students weren’t able to process what was happening. So, you might really have a really different experience with students in the fall, when they’ve also had a little space to process what that experience was like and the things that they missed out on and are missing out on if they’re online in the fall.

Jessamyn: Yeah, the first chapter in Geeky Pedagogy, advocates for practicing awareness, and really just being as fully mindfully present to the reality of what’s happening around you. And I think that’s always important. But, I think it’s going to be especially important in the fall. And it doesn’t mean we shouldn’t try to change things that are bad, but to first really be cognizant and aware of what is happening, what is going on here. And the state of all our mental, emotional, and physical states is going to be something that we really have to pay attention to.

Rebecca: I think that’ll really shift what first days of classes look like in the fall.

Jessamyn: Yeah, for sure. The uncertainty remains. We don’t know what’s going to happen. And we can put plans in place, but we just don’t know. And that’s…

Rebecca: &hellipterrifying.

Jessamyn: Yeah. [LAUGHTER] For people who love to plan, and I had really fooled myself, you could see it in my book, too. I’ve attained a new enlightened state where I can roll with the changes and you got to be aware of stuff but then as soon as my world was severely disrupted, no, it was all gone. Just zip… gone. [LAUGHTER]

Rebecca: Emotions do have a lot to do with how we learn and process things.

Jessamyn: Yeah! [LAUGHTER] Come on, emotional learning… yeah.

John: As you know, we always end with the question: What’s next? A question that we’re all thinking about pretty much all the time.

Rebecca: Please tell us.

Jessamyn: Yeah. Wow, that’s crazy&hellip ‘cause I have been working on a project, an anthology of insights into effective teaching from women, marginalized, and underrepresented faculty. It hasn’t been suspended, but I extended the deadline, not having the bandwidth and assuming potential contributors also just utterly overwhelmed. And then I guess it’s like day by day&hellip What could maybe help a few people on campus teach effectively? And, of course, how am I going to prepare my own class to be as resilient and flexible as possible for the fall&hellip and just on a personal note, what about my child? He just finished his first year of college. It was not a overwhelming success. I mentioned last time I was here that he is a lackadaisical student. And he had many of the challenges that first-year college students face. And then, of course, this semester has been a disaster. He was one of those students who said, “I don’t want to do an online class.” He’s an extrovert. He’s very social. So, we’re not sure what’s going to happen for him in the fall. So, those are all the uncertainties awaiting us.

John: I first heard about the Pedagogies of Care project when one of the people participating posted a picture of the Zoom screen with all those people in it. [LAUGHTER] And I recognized all of them, and many of them had been guests on our podcast. So, the initial image didn’t talk about what it was for, it just said a gathering of present and future authors from West Virginia University Press, and it looked like a really impressive group of people. So, we’re very much looking forward to this project. We’ll include a link to that in the show notes.

Jessamyn: They’re really some of the smartest people I’ve ever met, and definitely the best collaborators I’ve ever had. It’s a unique experience being part of that series. I’ve never had a group of scholars who’ve kind of come together and really formed a supportive and encouraging community. It’s just amazing. I’ve never experienced anything like it. And this project, I think, is a good example of how the series at West Virginia University Press edited by Jim Lange is unique to not just the scholarship of teaching and learning but to scholarship period, because I’ve been in various series and journals and stuff, but there’s never been a sense like, this is a real pedagogical community of practice where ideas are debated and shared, and each scholar is really supported and I’m really incredibly grateful and proud to be part of it.

John: And that also shows up in the Twitter conversations that take place. For those who don’t follow the authors there, we strongly encourage that.

Jessamyn: Absolutely. Yes.

Rebecca: Definitely, that’s how we found out about this project.

Jessamyn: Thank you so much for having me.

John: Thank you.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

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138. Pedagogies of Care: UDL

The COVID-19 pandemic has resulted in many reflections on the future of higher education and what we value and prioritize as educators. This week we begin a series of interviews with participants in the Pedagogies of Care project. In this episode, Thomas J. Tobin joins us to discuss how the adoption of Universal Design for Learning principles can increase student motivation, engagement, and success. Tom is the author of Reach Everyone Teach Everyone: Universal Design for Learning in Higher Education and several other works related to teaching and learning. He is one of the contributors to the Pedagogies of Care project from the authors in the West Virginia University Press Teaching and Learning book series.

Show Notes

Transcript

John: The COVID-19 pandemic has resulted in many reflections on the future of higher education and what we value and prioritize as educators. This week we begin a series of interviews with participants in the Pedagogies of Care project. In this episode, we discuss how the adoption of Universal Design for Learning principles can increase student motivation, engagement, and success.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist&helliip;

John: &helliip;and Rebecca Mushtare, a graphic designer.

Rebecca: Together, we run the Center for Excellence in Learning and Teaching at the State University of New York at Oswego.

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Rebecca: Our guest today is Thomas J. Tobin. Tom is the author of Reach Everyone Teach Everyone: Universal Design for Learning in Higher Education and several other works related to teaching and learning. He is one of the contributors to the Pedagogies of Care project from the authors in the West Virginia University Press Teaching and Learning book series. Welcome, Tom.

John: Welcome, Tom.

Tom: Thanks. I’m glad to be here, and thank you for inviting me.

John: Our teas today are:

Tom: I’m drinking decaf black tea as always, nothing added, nothing, taken away.

Rebecca: Sounds perfect. I’m drinking strawberry grapefruit green tea today.

John: And I’m drinking a peppermint tea. I’ve had a lot of caffeine today, so I’m watering it down a little bit. [LAUGHTER] We’ve invited you here to talk primarily about your work with the Pedagogies of Care project as well as your work with Universal Design for Learning. Could you tell us about how this project came together?

Tom: I’m one of the authors in the West Virginia University Press series on teaching and learning and it started with an idea from Jim Lang at Assumption College. He wanted to put together a series of books that wasn’t so much “Here’s all the research and all the bona fides and all the scholarship on teaching and learning topics. He wanted books that talked directly to practitioners about what those best practices are, in a way that’s easily digestible and practical and implementable. My co-author Kirsten Behling and I, we wrote the book Reach Everyone, Teach Everyone: Universal Design for Learning in Higher Education for the series. Jim is the editor of the whole series. We’ve got lots of other folks in the series. Michelle Miller is coming up. Josh Eyler just published. Sarah Rose Cavanagh. Kevin Gannon. A lot of the people that you see on academic Twitter. The public intellectuals among us are published in this series and that’s a credit to Derek Chrisoff, the series editor. A number of us who are or will be published in that series in the future, we were part of the emergency response teams at our colleges and universities when the COVID-19 pandemic came up. And we found that whether we were reading in the Chronicle of Higher Education, Inside HigherEd, Edsurge, we were reading a lot of, “Well, this is the time when we should be evaluating online teaching because now everyone’s teaching online” or “We should be guarding the ivory tower and defending against these rings of cheating students.” And almost everyone in the series thought these are reactionary takes that are getting published out there. And it’s almost the opposite of how we would advise people to go. So a few of us got out our trusty keyboards and we wrote response articles. I responded to a couple of pieces in The Chronicle. Michelle Miller in Inside Higher Ed. Derek Bruff went over onto Edsurge. And we wrote our responses up and people said, “Oh, this is really humane. This treats students like co-learners in the process Instead of adversaries. What else do you have? Do you have more?” And the answer was, “Well, Perhaps we should have more.” And Tori Mondelli from the University of Missouri, asked, “Why not envision and help to shape what the new normal of colleges and universities and higher education could look like post pandemic, if we’re just going back to the way things were, that’s an opportunity missed.” And so we decided to put together this Pedagogies of Care collection from all of the authors and soon-to-be authors in the WVU Press series. So a lot of things went into it. So it was conversations on the POD network open discussion group topic, Josh Eyler was especially active over there, academic Twitter, Kevin Gannon, Viji Sathy, Kelly Hogan from the University of North Carolina. We’ve been voices out there that people trust. We’ve been doing the research, we’ve been listening to our colleagues. And what we’re doing with this Pedagogies of Care Collection, is we’re trying to create a unified voice for what colleges and universities could look like, with the understanding that we have a huge budget crisis, that we only have so much in terms of people, money, and time to be able to implement things. So this isn’t really a rose-colored glasses utopian vision. But it’s a practical look at what we can actually accomplish if we’re working together, thinking together, and thinking in terms of student success.

John: In terms of the contributions, I understand it’s going to be a mix of different types of inputs. Could you tell us a little bit about that?

Tom: Of course. As the Universal Design for Learning thinker among the group, we’ve got a few of us who are also fans of that idea, the initial prompt to respond to the COVID-19 pandemic wasn’t “Please write an essay,” although I totally wrote an essay, but it was “Please respond in the way that you feel represents your ideas best.” And so for example, Cyndi Kernahan and Kevin Gannon decided that they wanted to, even though they wrote two different books, they wanted to get together and create a video podcast. For example, Sarah Rose Cavanagh decided that she wanted to put together an audio podcast along with a bunch of reference resources and handouts that people could take away. Jessamyn Neuhaus, the author of Geeky Pedagogy, she decided that she wanted to do a video log of different pieces of advice that she had collected and created. And a lot of folks went in lots of different creative ways. So the prompt was: respond how you like, and we got a really varied bunch of contributions from everybody. And we’re in the process of editing that right now as we’re recording this interview, and we hope that that’ll be coming out soon.

Rebecca: Sounds like a very caring way to address everybody’s needs during COVID-19, including all the authors’. [LAUGHTER]

Tom: Well, absolutely. And the flexibility is almost the key here is that we’re trying to model, in our advice, the kinds of strategies that we’re asking people to adopt, and really the overarching idea is that students are coming to us from lots of varied circumstances. One of the things that the pandemic has done for everyone is shown that everybody has barriers to learning. And whether those barriers have to do with disability, whether those barriers just have to do with time&helliip; people are working, they have family responsibilities, their kids are home from school and they’re taking care of them. All different kinds of barriers. And if there are ways that we can address those barriers, help to minimize them, help to lower them, and help to reach out to our students as human beings first, that’s going to actually make our lives as instructors and support staffers, smoother, easier, and it’s going to mean that we’re not as bureaucratic about things as we might have been previously. We’d thought about a number of different titles for the collection, you know, “The road back from COVID-19,” and we didn’t really want to focus everything on the virus. We wanted to focus on the interpersonal dynamics, on the interactions, on the caring that we saw people engaging in, that emotional and affective labor that really marks the best teachers and instructors. And so I think it was Tori Mondelli who came up with the title of Pedagogies of Care, because that was the thread that ran through all of our approaches to this collection and to how we wanted to work with our colleagues at our individual institutions.

Rebecca: One of the things that I’ve appreciated about the conversations I’ve observed on Twitter and other spaces is how much the focus has been on humans: students as humans, faculty as humans, and that faculty and staff have barriers just like students do. And that’s something that hasn’t really been highlighted in the past in a lot of conversation about disability or universal design or any of these things that tend to be very student driven. And so it’s nice that the conversation has actually widened to be more inclusive.

Tom: Yeah, and this is the myth of the faculty super person, right? The students can have all these challenges but faculty members have got it together, right? We are super and awesome and always good and always on and always perfect, which is baloney. We’re human beings as well. And it’s actually how I got started in the field. Dial back 23 years, it’s 1997, and I’m at a two-year college in Pennsylvania. I’m a 27 year old kid with just about almost have my doctorate. And I’m tasked with creating online courses for this community college. I help them adopt Blackboard version one. That’s how long ago that was. Your listeners can’t see me, but all this gray hair, I earned it. And one of my business faculty members came to me, Marty, and he says, “I would like to teach online, not because I think it’s the next world beating thing or the thing that’s the best for me. But I see the handwriting on the wall. We’re moving in this direction. And I want to know how to do it.” And I said, “Sure, I’ll help you.” The only problem, Marty in his 40s, had gone blind due to complications from undiagnosed and so untreated diabetes. Now that meant that he didn’t, and I’ll put air quotes here, he didn’t know how to be a blind person. He didn’t walk with a cane. He didn’t touch type&helliip; couldn’t read Braille. And so I said, “Oh, the literature will save me.” And I went back to the literature and there was no literature. And so, by good grace and good luck, I got connected with Norm Coombs at Rochester Institute of Technology. Norm is a faculty member who has been blind since birth. He was a great big advocate for the rights of faculty members and instructors who have disabilities. And his advice was essentially “Good luck, kid.” But along the way, he also turned me on to a lot of different ways that I could help Marty, and we did actually get him to teach his business courses online. This is in the days before JAWS and screen readers, and we ended up getting some graduate students from a local university and using them as Marty’s eyes and ears. He memorized what the Blackboard interface, the LMS interface, looked like. And when his students would send him things or put discussion messages on the posts, the graduate students would read them out loud and Marty would say, “Here’s my feedback. Here’s the grade,” and the graduate students would put those things in there. It was wildly successful for about the three semesters before we realized we were violating FERPA privacy laws about eight different ways and we had to stop. It was that failure, though, that really caused me&helliip; and to your point, Rebecca&helliip; it caused me to look around and start seeing people who we weren’t serving well, or maybe not at all. People with those military deployments, those weird work shifts, the family responsibilities, the people who weren’t even in our classrooms because they couldn’t get there. And if I had my way I would teach all of my courses face to face. But that means that I’m leaving out a big number of people whom we could otherwise be serving well, and so I’ve been an advocate for using technology to lower barriers for years and years and years. So, thank you for letting me take off on a little bit of a side note there, but it’s actually the absence of scholarship and research about instructors who have various barriers. And it’s not just disability barriers. It’s instructors who are single parents, folks who are the adjuncts among us, contingent faculty members who are trying to put a life together by moving from among four or five different institutions. These are all barriers that we should be talking more about and surfacing. And that kind of advocating on behalf of, and trying to bring visibility to, a lot of people who aren’t really visible right now, that’s one of those driving impetus behind the Pedagogies of Care collection.

John: The timing of this seems very appropriate because as you suggested before, many of these barriers became much more visible both in faculties own lives and also being on a college campus makes it easier for those barriers to be invisible, that we don’t observe different socioeconomic differences in quite the same way because we’re in the same environment. Students on college campuses at least appear to have equal access to technology through computer labs and college provided WiFi. But there’s a lot of hidden barriers there, as you’ve talked about in many different ways, but I think now is a really good time to be providing these resources because people are thinking about them in ways that many faculty have been able to avoid.

Tom: You bring up a good point because it’s really easy to sort of hide inside the ivory tower, because you see students only in controlled circumstances. And with the pandemic, now everybody’s teaching remotely using Zoom and other remote instruction tools like that. And when you start seeing into students’ living rooms, and seeing how other people live, it’s kind of eye opening in a literal sense. And it also means that we’re at a moment where people are going in one of two different directions that I’m seeing. They’re either going in the direction of compassion, and understanding, you know, that my students are human beings just like I am and our goal for this course is to get them from “I don’t know yet” to “now I know.” But the other direction is also pretty prevalent where you’ve got instructors saying “Now is the time where I really need to tighten up and get hard and maintain my standards, because I’m in a situation that’s way beyond my control and unlike something that I’ve ever seen before,” and both of those are very natural reactions to a situation where you’re in unfamiliar territory. So, in this Pedagogies of Care collection, one of the aims of all of it is to help to show that that road of compassion is one that actually solves more problems for us as instructors. One of the biggest challenges that we’ve had as instructional designers and public thinkers for years is that we have the data to show that the best way to ensure academic integrity is actually to build a culture of academic honesty in your class, not setting up panoptical surveillance of your students and assuming that they’re cheating. But why do people still use those other methods of surveillance? Because there’s the promise of, there’s the illusion of, control. There’s the illusion of “I’ve got this all set,” and you’ve both been teaching for a while and so have I. If I go back to when I was first an instructor, I was the worst professor in the world because I had a legal pad filled with reminders to myself: “tell this story,” “make sure they understand this concept,” “do these things.” And I was so focused on the content itself, that I forgot to actually interact with my students. [LAUGHTER] It was just a big lecture, it was a bunch of information presentation. And I can’t tell you how many of the same questions that we all struggled with, when online teaching was brand new back in 1997 and 98. they’re coming right back up again, from people who didn’t think they had to pay attention to technology-mediated instruction, and now everyone must. So that’s one of the things that we want to address in the collection as well. So, I appreciate where you’re going with your thinking process there.

Rebecca: Can you talk a little bit about UDL and what it is, and how faculty might start thinking about universal design for learning, moving into the fall?

Tom: Yeah, absolutely. There’s four different ways that I talk about UDL a lot, and one of them is the least helpful for most instructors. And that’s the neuroscience behind it. When we learn anything, and it sticks, we have to activate three different chemical pathways in our brains. So there’s the acetylcholine uptake pathway through the hippocampus, there’s the norepinephrine cycle through the frontal cortex. And then we have to stimulate the amygdala in order to reduce fear response and actually put things into long-term memory. If you go around telling people that their eyes glaze over or they run away, so I usually don’t start there. What I usually do is, the folks at CAST, C_A_S_T, the Center for Advanced Specialized Technology in Boston, they are the neuroscientists who figured out in the early 1990s that those three brain networks correspond to: the how, the why, and the what of learning. So they figured out that if you design learning interactions, to give people a “Why,” “Why am I learning this,” right? So if a pipe underneath your sink breaks at eight o’clock at night, it’s just around dinnertime, and there’s water gushing out, what’s the first thing you need to do? You need to turn off the water. If you don’t know where that shutoff valve is, you have to figure that out. Most people these days, they would turn on their phones if they don’t know, and they say “Where’s the shutoff valve?” Usually under a sink. But having that “why,” having a reason to learn something is the reason that we stay engaged. And if you can give people more than one way to stay engaged, that’s what the folks in CAST talk about multiple means of engagement, then having the choice that leads everybody to the same goal means that people feel that they can have a measure of control, have a measure of agency in their learning. So that’s one of the three principles. The next one is the “what” of learning. You need to have some content to learn, some information. And so if you’re teaching a microbiology course and you’re talking about the cellular energy transfer process, you might be talking about meiosis and mitosis. Well, people have to be able to experience what that looks like, or see a description of how that process works in meiosis and mitosis and the difference between the two of them. So, you have to have multiple ways of taking in the information. So, perhaps that microbiology Professor might have a video animation that the textbook publisher provided, and might also have a text-based description of each of those processes as well. So, students can use one, both, or make a choice about where they’re going to get the information and how. So, that’s multiple means of representing information. And the third part of universal design for learning, and this is the part that no one’s using yet, and it’s most powerful, is multiple means of action and expression. When we learn anything, we have to have a way to show what we know with which we are comfortable. And the way that we’ve been failing folks, that we’ve been letting them down, is asking everybody to demonstrate their skills in exactly the same way. Mark in the bubble sheets on this final examination. Write out your thoughts on the exam and tell us what you know, when a demonstration might be something that would be equally valid to show that someone has internalized the concepts for your course, but is not necessarily a written format. So, we’ve got multiple means of staying engaged, multiple means of representing information, and multiple means of action and expression – that’s allowing students to write out the traditional three-page essay, or it’s allowing students the choice to take out their phones and take the selfie camera and put it to good use and narrate what they would have said in an essay as though they were doing a news report. So long as you can grade both of those according to the same criteria, you have the same learning objectives, the same demonstration of skills, then give students the choices there. So, those three principles: multiple means of engagement, multiple means of representing information, multiple means of action and expression come together into universal design for learning. And you know what? That was a long explanation. And people’s eyes… well, they still kind of glaze over when you talk like that. So I and Kirsten, in the book, try to simplify it even further. And at its root… this isn’t the whole thing, but it’s a wonderful place to start&helliip; Universal Design for Learning is really just “plus one” thinking. Think about all the interactions that your students have. The interactions that they have with the materials, yes, but also the interactions that they have with one another, that they have with you as the instructor, with support staffers at your college or your university, and with the wider world when you ask them to go out and talk to people in the field. All those interactions. If there’s one way for it to happen now, make one more way. And that is a very UDL approach to things and then you can start getting into the details of the three different principles and how to apply them. But that’s a quick overview of UDL. And what I love about universal design for learning is that it is a mindset. It’s a framework. It’s not a set of practices that you do, it’s a way of thinking about the interactions that you create. So if you’re a fan of active learning, or the flipped classroom model, or any other specific way of teaching, you don’t have to change what you do, or how you do it. You just have to think in terms of being more inclusive and doing that “plus one” thinking.

Rebecca: How common are these UDL practices in higher education right now?

Tom: Ah, not common enough. The data that we have suggests that it’s about 10% of college courses that actually use any kind of inclusive design methods, including UDL. And we would love for that number to be higher. Because Universal Design for Learning&helliip; Yes, it does require work up front… it’s work that pays you back, many, many fold. So, when we’re thinking about Universal Design for Learning, that’s actually the hardest part of the conversation to have with a lot of college and university instructors. Because they say “Do I have to do absolutely everything and set everything up ahead of time?” And the answer is largely “Yes, there is work involved.” And once you design those choices for your students, you can start in three different ways. One: where are the pinch points in your course? Where do you… that microbiology professor&helliip; where do your students always get the concept of mitosis and meiosis confused and they send you the same email 700 times every time you teach the course? That’s a wonderful place to start doing some plus one thinking. Where do your students get things wrong on tests and quizzes, everybody, and you end up having to reteach, again&helliip; a good place to start doing some choices, or to give them information in more than one format to help reduce that reteaching load. And where do your students say, “Hey, Professor John, Professor Rebecca, that was a great lecture, but I still don’t get it.” And when they’re confused, that’s another good place to give them more options for engagement, more options for how they take in information. And if people start there, it doesn’t have to be “Oh, I have 30 half-minute videos in my course. And now I have to caption all of them.” It’s just looking for those pinch points, starting small and starting in the places where you already have identified things aren’t going the way that you wanted them to go. So, how common is UDL in higher education? Ah, right about 10% adoption right now. That number is climbing. It was a buzzword in higher ed, maybe a couple years ago, 2015, 2016. And I’d like to advocate that it not be a buzzword. It’s not like, you know, “my President went away to some leadership conference, and every year that person comes back with a new thing that we’re all going to try, and UDL was one of those new things.” [LAUGHTER] Instead, I’d like to say that Universal Design for Learning is one of those toolkit issues that everybody should have in their panoply of strategies that they’re going to use when they’re designing and when they’re teaching, because it helps with persistence, retention, and satisfaction for our students. Students who have choices and feel that their instructor is helping them to move through their own education with a sense of agency. We’ve got 35 years of data that show that students who have that feeling, they stick around better, so more students who are there on day one are there to take the exam. They retain better. More students who are with us this semester will come back next semester, and they’re more satisfied with their experience, they’re more likely to tell their friends, “Hey, come to this college or this university.” So, the idea of how common is UDL? We haven’t had as much of a head start, as the folks in K-12 have, it’s only really been a big thing in higher education for the past four or five years. But, we’re getting there. So I’m happy to be an evangelist for it. And I’m really grateful to see how people are applying it in small ways and then moving from those small beginnings into larger and larger iterations as word spreads. You’d be surprised, you’d be absolutely surprised. One person in a faculty meeting says, “Hey, you know, I made this one change. And now I don’t have to reteach the hard concept in our field every semester.” And then that person just sits back and is quiet. And everyone else in the faculty meeting goes, “What did you do? How can we get in on that? Help us, please.” And then UDL takes root. So, there are some good things coming out of it.

Rebecca: Tom, what do you think the biggest barrier is for faculty to get started with UDL?

Tom: The biggest barrier is really the investment of time and effort, as well as misunderstandings about what it is. So imagine for a minute&helliip; I’ll ask you and John a quick question. You both teach at SUNY Oswego. When was the last time that you had an accommodation paperwork from a student with a disability barrier?

John: I get them every semester.

Rebecca: I get them less often.

Tom: Ok.

Rebecca: But, I also teach in the arts.

John: I usually teach three to four hundred students at a time. [LAUGHTER]

Tom: Ah yes, but you’re both familiar with that paperwork, right?

Rebecca: Definitely.

John: Yes.

Tom: So, it’s usually “give this student extra time on a test” or “set up some individual accommodation for the student” that is different from how you treat all the other students. Because our disability services areas are often understaffed and overworked, that Disability Services paperwork often comes to you like in week two of the semester. And it’s almost always a surprise, right? And you think, “you know, I did all of my prep for this course. And now here’s this paperwork that says, I have to do all this extra work just for this one student.” Now, I’ll be charitable, I don’t think either of you, or any of your listeners hold that kind of mindset. But there’s a lot of people who say, “You know what? I’m mad about this. Is this student faking a disability? Is this a real thing?” I hear these kinds of questions from people and it kind of breaks my heart because the answer is these students are struggling and they’re trying to get a level playing field and they’re doing their best to be good students in your class. And that mindset of “Well, this accommodation paperwork is just a thorn in my side or it’s extra work,” that’s what people think about when we all say, accessibility. So, if I come to you and I say Universal Design for Learning, it’s easy to make the mental mistake of thinking, “Oh, that must be about students with disabilities and that accessibility paperwork, that’s a bunch of work” and it makes me kind of frustrated, and the emotions that come up for a lot of people are negative ones. Now Universal Design for Learning has nothing to do with accommodations, individually. It really has nothing to do with Disability Services. It’s all about constructing interactions so that we are reducing the effort and work that’s needed to engage in the conversation in the first place for students. Universal Design for Learning has the good benefit of reducing the need for individual accommodations. Fewer of your students will need that piece of paper to come to you and say treat me differently. It doesn’t mean we’ll ever get rid of the need for those accommodations, but it does help to reduce them quite significantly. Because, if you’re giving people information in more than one way, if you’re helping them stay engaged in more than one way, and you’re giving them options for how they demonstrate their skills in more than one way, then, by definition, fewer people are going to have to say, “You know what? I can’t write that essay because I have a physical disability barrier, or I can’t do this project because I have this time crunch and I have personal family care obligations, so please treat me differently.” But that’s the biggest barrier is people mistake UDL with disability accommodations. And so when I talk about Universal Design for Learning, I actually don’t&helliip; I know there’s lots of people listening, but don’t hate me on this one&helliip; I don’t talk about people with disability, not first, and not only. What I talk about is mobile devices. Absolutely everybody in college and university has a smartphone, just about. Now granted, there are lots of people who don’t, but the latest Pew Research and Pearson Research surveys show that between 90 and 95% of college and university students have smartphones. Does that mean that they all prefer to work on their smartphones? No. Katie Linder at Kansas State University now, when she was with Oregon State University, they did a huge nationwide survey in the United States and Canada, and found that by and large college students prefer to learn using their laptops or desktop devices. But, oftentimes they don’t have those or they don’t have access to those. So, they’re trying to learn using their mobile devices. With the COVID-19 pandemic, everybody got thrown into that same situation where everybody needed to be remote. And it was “Let’s be remote students with whatever devices and whatever connectivity we have at the moment.” So, the challenge there is with Universal Design for Learning, when I talk about students and their mobile devices everybody understands that, everybody knows how students are tied to their mobile devices. And it applies to everybody in the course. it’s not “Oh, this is just for those students over there, that small percentage of our population with disability barriers.” No, Universal Design for Learning is design that helps absolutely everyone in the class to lower access barriers, rather than just accessibility barriers. And in fact, I chop the end of the word off when I’m talking to people. I seldom talk about “accessibility” anymore, and talk just in terms of “access.” And that is what helps to address that main barrier, Rebecca, that you talked about.

John: For someone who wants to get started, what would be a relatively easy way of providing the thing that’s missing most, the multiple means of expression?

Tom: So, for example, when we talk about multiple means of action and expression, this can be as easy as helping people with drafting content. So, if I’m teaching a chemistry lab, and I would like for my students to understand how to mix reagents safely, I might create a video that shows how to mix these two chemicals together in order to create a component for a chemical experiment, and if my students are remote or they’re at home, they might not be able to do that process themselves. But, I still want to know that they know the process well. And in a single-stream course, I would say, “Please write up five paragraphs where you go through the five steps of this process and send it to me, and I’ll grade it based on how well you’re following the safety protocol and how you’re well you understand the process of mixing reagents.” In UDL, a plus one way to do that is to use the same criteria, you still want to see those five steps. But you might ask your students to take the choice: write it out in a word processing document, or do an audio podcast where you walk people through the process and describe all the steps of the process in that audio file. You’ll notice two things in that sort of first way of doing multiple means of expression. First, we’re using the same grading criteria or the same learning objectives for the activities. So that the instructor can give a grade or give feedback in the same way regardless of how the students choose to perform that activity. Second, and this is the fun part, the students still get to demonstrate their knowledge, but they choose how they do it. And both of the choices lead them to the same goal. You’re not giving choice just for the sake of choice, but the choice actually helps students to demonstrate needed knowledge or information so that they can move on to whatever is next. I teach English Composition courses. And it’s really difficult to ask students to demonstrate APA format in any way other than doing a word processed file. I cannot tell whether someone has Times New Roman 12 point font, double-spaced one-inch margins, all those things, unless there’s a word processed document. For those of you who really didn’t like English composition, I’m very sorry if that was just traumatic for you. [LAUGHTER] But, in that case, the format is the requirement. So I don’t give my students a choice. I say “On your final essay, you have to demonstrate that you know APA format by writing it correctly in APA.” Does that mean that my students don’t have any choices as they’re writing? No. When they’re drafting, when I’m not concerned about their APA format, but I am concerned about them being able to structure things with a thesis statement, giving details, evidence and examples, following a rhetorical mode. In those instances&helliip; writing instructors don’t hate me here&helliip;I don’t care whether they write that in a word processed format. What I care about is “Can they state a thesis statement? Can they demonstrate those details, evidence, and examples?” So, I give my students the choice between writing it in Microsoft Word or turning on the camera on their phone and just talking to me about how they want to compose a particular paragraph or a section of their writing. All the while knowing that the final product does have to be a word processed document. So, multiple means of action and expression can be something small, it can be a draft. But, wherever you have an opportunity to give students those options and choices that all lead to the same outcome, and you can grade them the same way, do so. Your students are going to feel like they have more of a choice. Like they have more control, like they have more agency in your class. They’re likely to stick with you better. And it’s an engagement strategy, par excellence. So, thanks for the question. It’s a really good one.

John: I’ve been teaching at this program for middle school and high school students at Duke for about 30 some years now. Unfortunately, I’m not doing it this summer. I used to have a final project, a capstone project at the end of the course, it was basically a college-level course in micro and macro economics. I had them do a policy debate at the end. And then after reading a little bit about Universal Design, I gave them a choice and said “Here are some options, but basically you can find whatever way works for you. If you want to write a song, you can do that. If you want to make a video. you can do that.” I even threw in the option, since at the time I had just seen some of the YouTube videos on dance your PhD, I said if you want to do an interpretive dance illustrating the concept, you can do it. But these are the things you need to achieve. And it was so much more fun.

Tom: They lit right up, didn’t they?

John: They did. And the quality of the work and their engagement was so dramatically higher. And it was so much more fun for me too to watch what they were doing. The additional creativity that that unleashed was really amazing.

Tom: But, and that’s actually one of the joys of Universal Design for Learning when it’s done well, is that you can start with that plus one mentality. And that’s actually speaking from a position of control, where I don’t want to give people lots of lots of choices, because then I’ve got to grade lots and lots of things. And so starting out small with that plus one mentality is a way to dip your toe into the water of Universal Design for Learning. But really, the goal of UDL is to create expert learners rather than expert students. We in the K-12 and higher education system have so structured things that we have created students who know how to take a test, rather than students who know how to do an inquiry and how to explore and learn on their own. The goal for Universal Design for Learning is creating those expert learning strategies. And think about it. John, what’s the hobby that you’ve enjoyed over your lifetime?

John: Music, I suppose, is probably the longest one.

Tom: What instruments do you play?

John: Mostly keyboard but also bass and guitar. At one point, I played drums back in high school.

Tom: Oh, fantastic. Rebecca, how about you?

Rebecca: I embroider.

Tom: Ooh, embroidery. So, hand eye coordination, those skills, that takes a lot of concentration and effort. That’s awesome. And when you were learning those hobbies, who graded you? What tests did you have to take to prove that you could move from one level to the next?

Rebecca: Nobody.

Tom: Nobody, right? And if someone tried to do it, you’d laugh at them. Because when you’re into something because you’re engaged with it, when you’re into something because you have a choice or you get to go and have some control or agency over it, it becomes rewarding. It becomes, dare I say it, fun, sometimes. And I don’t mean to say that every single college course that people take should be an exercise in fun. It should, though, offer a way for people to catch fire, to light up, to understand, to bring a little bit of themselves into the scholarship, and the research, and the curiosity that they’re expressing. And that’s what Universal Design for Learning is really about. And it actually brings me back into the Pedagogies of Care collection. The academic climate that we envision in the Pedagogies of Care collection is one that is more open, more equitable, and more just. It reaches more people who want to learn. It provides them with choices, voices, and agency in how they take a path through our colleges and universities. Now, at the same time, we’re all helping to keep the lights on at our individual institutions. We’re now in a time of catastrophic budget shortfalls. We need collectively to be thinking about the best ways that we should be serving students, to bring them in and keep them coming back. One of the things that we haven’t been able to really figure out in higher education is something called the freshmen cliff. And I imagine that some of your listeners are familiar with it. But what it means is, if at my university, if we bring in 2000 freshmen, we’re probably only going to get about 1400 of them back as sophomores. The number one reason why those 600 students dropped out among them, it’s financial, and we really can’t touch that with our instruction. But the number two reason is time. And we can definitely touch that with our instruction, with our design, with the way that we teach our courses. We can help students to manage and juggle among lots of competing priorities. School is usually down toward the bottom of the list if caring for your family, going to work, and putting food on the table are top of the list. And that freshmen cliff&helliip; If we can keep more of those students who are freshmen to become sophomores, that actually costs us less in terms of dollars, in terms of resources, in terms of time, in terms of people. For every $10 that we spend bringing a freshmen into our institutions, we usually only spend about $2 on upkeep and maintenance supporting that student in the next years. But every time a student drops out, and we have to go find another one, that’s another 10 bucks. So in terms of just keeping the lights on, being sensitive to our budget crises, that Universal Design for Learning helps more of our students, and all of the caring ideas in the Pedagogies of Care collection help more of our students stick with us, feel valued, and move through their education with us in a way that they feel they have some control and agency. And of course, Universal Design for Learning helps us to address exactly that. It’s a tool that helps us reach more broadly, teach more inclusively, increase students’ persistence, retention, and satisfaction. We’ve got 30 years of data to show that engaged and active students who feel that they have choices and a say in their programs of study, stick with us in higher numbers. So, it’s not just that we have our rose-colored glasses on. I’m talking to you: Presidents, Provosts, Chancellors right now, these are mission-critical efforts. While our collection speaks most directly to individual instructors and designers, the issues for which we advocate are those ones at the C-suite level. We’re trying to create a new normal at colleges and universities in order to find and serve new populations of students and then keep them with us better than we’ve done in the past.

John: We always end with the question, what’s next?

Tom: So the what’s next for me is I’m doing research on a book that addresses a problem that I’ve seen in terms of quality and it gets a little bit outside of my usual wheelhouse. We’ve all been to academic conferences where somebody who is talking to us about the latest way of keeping students engaged is standing there reading from a script and using a bunch of bullet points on a PowerPoint slide and reading them directly to us verbatim. Oh, my goodness, if I have to sit through one more of those. But that frustration is what is causing my new research in what are the real bare bones of how to give a good presentation? How do you present information? And it’s not just for people at conferences, it’s for instructors in the classroom. It’s for people who are doing research and grants. It’s for presidents, Provost, and Deans who need to share information with the people who are under their direct reports. So, I’m working on that book and it’s been lots and lots of fun doing the research. I’ve taken a bunch of photographs at conferences over the past couple of years here. And if you see me taking a photograph of your slides, it means one of two things: you are a rock star, or goodness, you need help. And it’s gonna be a fun book, I’ve been repurposing a lot of these things. I’ve been reading up on the literature of how to present information. And you can tell I’m an advocate for it. I did a little stint of radio voiceover when I lived in Chicago and really just fell in love with it. And I’m a big believer in communicating information in a simple way, that then helps people to get fired up and want to learn more about the details and the complexities behind it. So, I’m really grateful to be here on the Tea for Teaching podcast. And I hope that your listeners have enjoyed it. If you’d like to reach out to me, my website is just my name, ThomasJTobin.com. And I’d be happy to talk with you about whatever we’ve talked about here on the podcast or any other technology mediated teaching issues. So, thank you again for having me on.

John: Thank you. This has been fascinating, and we’ve long had you on a list of guests that we wanted to invite and this provided a nice convenient reason.

Tom: Splendid, awesome deal.

Rebecca: Yeah, we’re looking forward to seeing the Pedagogies of Care when it comes out.

Tom: We’re hoping that this will come out close to when the collection comes out as well.

Rebecca: Excellent. Thanks so much.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer. Editing assistance provided by Brittany Jones and Savannah Norton.

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132. Pandemic Pivoting

The unexpected shift to remote instruction during the spring 2020 semester in response to a global pandemic disrupted established teaching patterns, forcing many faculty to rapidly learn new tools and techniques of engaging their students. In this episode, Dr. Betsy Barre joins us to discuss what we’ve learned from this sudden shift to remote instruction and how we can better prepare for the uncertainties of the fall semester.

Betsy is the Executive Director of the Center for Advancement of Teaching at Wake Forest University. In 2017 she won, with Justin Esarey, the Professional and Organizational Development Network in Higher Education’s Innovation Award for their Course Workload Estimator.

Show Notes

Transcript

John: The unexpected shift to remote instruction during the spring 2020 semester in response to a global pandemic disrupted established teaching patterns, forcing many faculty to rapidly learn new tools and techniques of engaging their students. In this episode, we discuss what we’ve learned from this sudden shift to remote instruction and how we can better prepare for the uncertainties of the fall semester.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer.

Rebecca: Together, we run the Center for Excellence in Learning and Teaching at the State University of New York at Oswego.

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Rebecca: Our guest today is Dr. Betsy Barre, the Executive Director of the Center for Advancement of Teaching at Wake Forest University. In 2017 she won, with Justin Esarey, the Professional and Organizational Development Network in Higher Education’s Innovation Award for their Course Workload Estimator. Welcome, Betsy.

Betsy: Thanks, I’m happy to be here.

John: Today’s teas are:

Betsy: I am not having tea, but I am having a raspberry lime Spindrift. I actually would love to have tea, but I just didn’t get downstairs in time, so I have my Spindrift here.

Rebecca: That sounds good. I have an English breakfast.

John: And I have oolong tea today.

Rebecca: Oh, you’re switching it up a little.

Betsy: Sounds exciting.

John: Amazon helps. [LAUGHTER]

Rebecca: Betsy, we invited you here today to talk a little bit about the work that you’ve been doing at Wake Forest to help faculty prepare for pandemic teaching. Can you talk a little bit about what the Center for Advancement of Teaching’s approach has been and what it will look like leading into summer and fall courses?

Betsy: Sure, I can talk more about what we’ve done, sort of what we’re planning for the future is still in process, as I’m sure it is for many institutions. One of the great things about Wake Forest is that our Center for the Advancement of Teaching is not the only office that has been working with faculty and faculty development and digital technology issues, academic technology, etc. So one of the first things that we did when we knew we were transitioning to online, or transitioning to remote teaching, let’s be specific there, is that we pulled together the offices that were adjacent to our office. So we pulled together the Office of Online Education, the Office of Academic Technology, which is an Information Systems RIT wing at Wake Forest, and also we had a number of librarians who did work on digital pedagogy. So we pulled all of us together and created a kind of super team that would support faculty, and that was really helpful to do that really quickly because it expanded our reach, the numbers of folks who could work with faculty and integrated it, so faculty didn’t have to go to a million different places, there was one place that they could go. We had about 850 faculty or so that were teaching that we had to work with and there were about 10 of us on our team. So, it’s a better ratio than some schools, but it’s still a pretty not ideal ratio, and so we tried to streamline things as quickly as possible. So, like many schools, we created a keep teaching website that had resources, but we also created a blog that had daily updates. So every day, they could subscribe to an email and get it in their inbox every morning that would have daily updates, but also resources, tips, things we’d heard from faculty, etc. That turned out to be really helpful and we’re still keeping that going, and it’s been helpful as they’ve been teaching. We also, though, really wanted to encourage them to share their expertise with each other. So, that week that we had off to help our faculty prepare, we did a series of open labs, where we were there to answer questions, but they could also share with each other what they were doing. And then sort of unexpectedly, a few things that we did that have gone really well is that those of us that are on social media saw some faculty talking on Facebook about this, we thought, “Hey, let’s just create a Facebook group,” and that group has been incredibly active. We have like over 300 faculty that are in that group now and some of our professional staff and it’s been a way of communicating. We’ve tried to communicate it outside of Facebook for those who don’t like Facebook, but certainly it’s been a wonderful way of building community that I think will live on after this, and so that has been nice. And then of course, our one-on-one consultations that we’ve always done, but we set up a easier streamlined system for requesting a consultation, and it would cycle through all 10 of us and sync up with our calendars, and so we found that to be really successful, and as successful as we could be in this trying situation. Summer and fall, a much more interesting wrinkle, that we’ve been working on. Once we got faculty up and ready to go, we now could transition to thinking about how are we going to support faculty in the summer and fall. And one of the things we’ve been saying all along, many institutions have, is that what we did in the spring where we had one week to transition is not really robust online teaching. At the same time, we don’t necessarily have the staff and resources to transition all of our courses online for the summer in a robust way, but we have more than a week. So we’re trying to hit some sort of middle sweet spot where it’s not exactly what we would ideally do with online education at Wake Forest, but it’s better and more intentional and takes more time than what we did for remote teaching. So currently, we’re planning for those who have volunteered to teach in the summer to run a three-week course for them to take asynchronously online to learn more about teaching online, and then we’re also gonna offer all 10 of us to do one-on-one consultations and some minimal instructional design work with them. Fall is still up in the air and we’re not really sure what’s gonna happen with the fall, but I think we’ll probably know in the next few weeks what we’re planning.

John: It’s interesting to see how similar the approaches of various institutions have become and a lot of it, I think, is social media made it easy to share some of those thoughts. We also have a Facebook group, we’ve also done lots of meetings and we’ve had a number of people working with us from our campus technology services in providing support and workshops, and it’s been nice to see everyone come together to help so many faculty make this surprise transition that they never expected and didn’t always entirely welcome, but they’ve been really positive in terms of how people have approached it.

Betsy: I agree.

Rebecca: One of the things that I saw you guys doing that I thought was really interesting was “Ask the CAT,” can you talk a little bit about that program and how it works?

Betsy: The name of our center is the Center for the Advancement of Teaching. We still haven’t decided at Wake Forest if we want to do cat or CAT, but we often joke a cat would be funny because then we could have all these funny cat jokes associated with that. But outside of the blog, we started getting some really simple questions that we realized would be helpful for everyone to hear the answer to. And so early on, a few people asked some questions, and we said, “Can we turn this into a sort of Dear Abby letter that we can then publish responses to, really quick responses on our blog?” and they were happy to do that, and then we turned it into a formal themed series in the blog where people can submit online, ask the CAT questions, and they can do it with a pseudonym, so there’s no stupid questions, any sort of challenges they have, and it’s gone pretty well. And we hope to continue to do that because I think we’ve seen on the Facebook pages, I’m sure you all have as well, is that often there are many similar questions, and so when they see us answering another question, faculty get ideas and say, “Oh, I could do that, now that makes sense.”

Rebecca: It seems like the ability to have a little bit of anonymity there in asking the question might allow for some questions that really need to be asked actually be asked.

Betsy: Yeah, sometimes they’ll just ask a simple tech question and we try to expand it a little bit beyond that to say “Okay, that’s great. Here, I’m going to give you your answer, but before I do, let’s talk a little bit about pedagogy and how you might think about universal design,” or something unrelated to the specific tech question.

John: Rebecca mentioned that you had won an award for your work on Rice’s Course Workload Estimator, which is something we recommend to our faculty regularly and people find it really helpful. How would you recommend people interact with that tool during situations like the pandemic, especially for people who are adjusting very rapidly from one mode of instruction to another?

Betsy: Yeah, so one of the things I shared with Rebecca before we started is this actually is really great timing for you to ask about this, because Justin Esarey is the co-author, co-creator with me and I… he’s my husband actually, we did it together… one of the things we’re thinking about doing in the next couple of weeks is actually revising it in a number of ways. We’ve had a long standing interest in doing it, just haven’t had occasion to do that, and there are some changes we’re going to make that aren’t specifically about online, but one of the changes we’re hoping to do is to actually create some categories that are related to traditional online assignments. And again, these are going to be guesstimates. I always tell people, this is an estimator, it’s not perfect. It’s just our best guesses. But to create some estimates of “How long would it take to have a discussion board if they have two posts, 500 words,” sort of things that we’re used to assigning in online education to hopefully help in that regard. But one of the things that I think is a reason this estimator is important is one of the things we’ve seen, and I’m sure you all have seen as well, after about the second week of remote teaching is that some students started to complain about workload, how much work these new remote courses were. And I think part of that is because faculty were incorporating more accountability measures into their courses, so they may have been expecting that work, but never were really holding the students to account to do that work. And so now students actually have to do and show their work, and so whereas before they might have been able to just show up in a lecture, study on their own time, or not study as the case may be, not do the reading as the case may be. Now, if they’re having weekly reading reflections, they actually have to do the reading and that significantly shifts how much work they feel they have to do. So that’s putting it on the students, but it’s certainly the case, and part of the reason we made the estimator, is that as faculty, we’re not really good at estimating how much time our work takes. And that’s true in a traditional setting, it’s true for me, that’s why I created the estimator. I am a humanist, and so I assign a lot of reading and I never really knew, like, how much time it would take them to read, and so that’s what motivated me to investigate the research on that. I think it’s particularly true that we’re not good at estimating how much time things will take when it’s a new assignment or activity that we’ve never assigned, and that’s what we see in this scenario, many faculty are introducing completely new activities and assignments that they’ve never done before. And they often might think, “Oh, yeah, I should give them discussions in a discussion board,” without taking into account how much time that will take, or “Oh, I really want them to make sure that they connect with me each week, in this way,” or “I need to make sure we have these office hours and they need to watch these videos, but since they’re watching the videos, now, we can have some discussion in class because the videos are no longer part of the class time.” And so we think we’re pretty good at sort of keeping track of that, but it turns out one of the things we found with our estimator is that when we asked faculty to play around with it, that we were often very wrong. Faculty were often very wrong about even their own estimates about how much time they thought they were expecting of students. So, I think it can be a valuable check. It’s not perfect, it’s not exact, but it can be a valuable check on our intuitions about how much time we’re expecting of students, particularly with some of these unique activities that we’re asking them to do online, and I also think there’s some really creative strategies by our friends in online education to help us think about a traditional assignment and how to make it a little bit more efficient, discussion board a little bit less time intensive, that we can talk to faculty about as well.

John: With the pandemic, I would think, some of those calculations based on online classes where people intentionally were in online classes might be a somewhat different situation when people are in households where there’s more people in the room perhaps, or where they’re sharing network access, or where there’s more distractions and noise than the people who had intentionally chosen the online environment.

Betsy: Yeah, I think that’s a really thoughtful insight. Absolutely. I think we’ll hopefully get to talk about this later in our conversation today, is that there are a variety of changes that take place here that are not just about the modality, but thinking about our students’ situation, how long it takes to learn the technology if they’ve never learned it as well. Like, “How do I upload this? How do I take an exam?” And so if we give them a certain amount of time for an exam, recognizing that they didn’t choose to do it, they also don’t know the technology as well, and so how do we account for those adjustments as well, for sure.

Rebecca: Yeah, I agree. I think all of those little extra things that now students have to do, including learning the technology or just getting used to a new system or a new rhythm, they all take time. In a semester, we think that’s what the first couple of weeks of the semester are, but then like this semester, we had two sets of those.

Betsy: Absolutely. And I mean, the fact that we are still sending out posts giving suggestions, means that some faculty are still changing things, they’re still adding new things, because they want to try something new or something didn’t work, and normally, we encourage that, but in this scenario, it’s particularly challenging for our students if new things keep getting piled on over five courses or four courses that they’re taking.

Rebecca: If we’re thinking in a traditional context where there’s in class and out of class work, and now everything is remote, how do we think about dividing up that time or what kind of time they should be spending on what kind of activities?

Betsy: I think this is a really good question. And again, my colleagues in online education who think about this question a lot have more subtle distinctions to make about this, but I actually was just having a conversation last week about what accreditors require and how to think about, quote unquote, contact hours in an online environment, and incidentally, one of the things we found actually, unexpectedly with our Course Workload Estimator… again, the motivation was for me as a humanist to basically answer the faculty question of “How much reading should I assign?” was a very narrow purpose, how much reading should I assign? But what we found is that the biggest usage were people who were instructional designers in online programs, who were interested in this question of “How much time is faculty contact hours, is it actually comparable to the face-to-face courses?” So it is connected, and so I’ve been talking about this a lot, and one of the things that, at least the federal guidance suggests, is that one credit hour is about 45 hours of work for students. So over 15 weeks, one credit hour, you do two hours out of class for every hour in class over 15 weeks, and so it’s about 45 hours. They don’t really enforce it, it’s a complicated question or a comparable amount of work, but that’s an easy way of thinking about it. It’s about 45 hours of work for a single credit hour and then 15 of that is expected to be in the presence of the professor. So traditionally, that would mean 15 of that you go to class, 30 of it’s at home. That’s the traditional model that we think of, but in online, of course, it’s different because everything is at home. So one thing, you could just say, “Well, everything’s at home. So then professor never needs to be engaged,” like, you can just say, “I’m going to record all my lectures, put them all up, and then I’ll grade your exam at the end.” Of course, we know that that’s not good pedagogy, online or otherwise. And so I think the way to think about this is, of the 45 hours of work your students are doing, are at least 15 of those hours, somehow engaging with the faculty member? But that could be, for example, a discussion board where the faculty member is in the discussion board engaging and providing feedback. It could be one-on-one sessions where you work on a paper together with the student in an office hour. There are a lot of ways you can imagine faculty presence and engagement that don’t have to be “Let’s have a synchronous video conference session.” But there are some good reasons for that too, particularly in the remote environment where students want some continuity to what they’ve already done. But I think that there should be more flexibility and I think there often is in good online program about what counts as those contact hours, but without just saying, “Oh, as long as we have a video, that counts as a contact hour.”

Rebecca: Along these lines, do you have any advice about designing learning activities and assessments when we have no idea what the modality might be in the fall?

Betsy: That’s a good question. I’m sure that many other people have been asking that question, I myself am teaching this semester, so it has been interesting in helping all the faculty but also teaching myself and figuring out what’s working and what’s not. And I think Derek Bruff at Vanderbilt had a, I actually liked this language that he shared initially about creating pivotable courses. He ended up changing it, he didn’t like that one as much, but I actually like that, like your course could easily pivot. And I think for me, one of the things that I saw was that my course, even though it was a face-to-face course, heavy discussion course seminar course, I had built in already some asynchronous activity outside of class, they were already annotating the text via Hypothesis, which is a really wonderful tool for those of you that don’t know about that in the humanities or any text heavy discipline, Hypothesis is wonderful and in that sense they were already used to and had learned how to annotate their text digitally in the face-to-face course. When we transitioned, it was easy. Okay, we’re going to be doing that. And that was already built into the course. I also think getting all of our courses so far as possible into a digital environment, whether that’s an LMS, or Google or whatever you prefer, can be an easy way too, because a lot of the time we spent with faculty was just getting them to like, “Oh, how do you collect assignments? Okay, let’s get you into the LMS. Here’s how you collect assignments. Here’s a way that you can think about sending a message to students that’s not just through email.” And so at the very least, if we all get in our LMS, or another digital environment, if you don’t like the LMS, and then think of some activities and engagement that our students can engage in at home with each other, or perhaps with you that’s outside of the regularly scheduled class time, you’re already making it easier to shift. But I also think one thing, and we may come to this when we talk about grading, one thing I’ve been thinking a lot about is I had to scrap one of my activities in my course when we transitioned to remote and I’ve been thinking about the particularly challenging situation for those faculty who had a semester-long assignment. So luckily, my assignment was at the second part and so they haven’t started it yet, we can just do something else, because that would be difficult. But if you have many semester-long assignments, that disruption can be really difficult, but if you could organize your course another way to make it pivotable is to organize it in modules, like really intentionally, not just in Canvas, but actually say, “Okay, we’re going to work on this unit as a self-contained assignment that will be done in two weeks. So that way, if we have to take off in week three, you’re already finished with that assignment in that module.” And then there’s one module that’s remote and then if we come back, hey, we get to start another module that might be face-to-face, and so it gives you some flexibility. If you design your course in a more modular way to prepare for disruptions rather than thinking about it as multiple whole semester-long assignments.

Rebecca: It’s interesting that you say that, Betsy, because I’m not teaching this semester, but I’m planning for my fall class, and I teach web design primarily and I was thinking about teaching agile design. So I decided that I would teach it in an agile fashion, which is really what you’re describing. [LAUGHTER]

Betsy: Yeah, that’s smart.

Rebecca: So, I started mapping out what that would look like in these little sprints to work on a larger project, and we would do maybe two projects, one that was collaborative and one that was individual, but in sprints that would rotate between the two projects. So I’ve been mapping out what that might look like, and my real reasoning for that was, specifically if something was going to be disrupted or if it was going to be online, I thought it would be a little easier to help students through the project if it had these clear checkpoints and finishes to things before starting something new.

Betsy: One of the things that made me start thinking this way, and this goes back to the question of how we’re preparing for fall and all the scenarios that all the institutions are thinking about, Beloit college just decided that they were going to actually teach their fall semester in two seven and a half week sessions, essentially. So basically, students will take two courses for the first seven and a half weeks, and then two courses for the second seven and a half weeks. Certainly it’s a lot of work on the part of faculty to transition their 15 week course to a seven and a half week course, but it also is creative because it means that we have to start late, only two classes are disrupted rather than all four and if you have to leave in the middle, only two classes are disrupted. So, there is a way in which it allows for some flexibility. You can even be as dramatic and radical as going to a block schedule like they have at Colorado College or other schools where they have one course at a time. That would be more work for our faculty and may not work as well, but I did like the idea of thinking, “Okay, let’s just prepare for our face-to-face courses to be seven and a half weeks as an institution.” And then it’s the opportunity to experiment with that kind of pedagogy anyway, because some schools have May terms and other things. And so we are not, at Wake Forest, certainly planning that, but it is an interesting fun thought experiment to think about.

John: One issue that we’re talking about on our campus is how faculty should administer final exams, and grading and assessment, and there’s a lot of concern over people trying to give timed exams and put other limits on students. What are your thoughts on how we should deal with assessing students as we move towards the end of the semester?

Betsy: Yeah, that’s a great question. So, there are a number of issues at work here. One is the challenges the students have at home and thinking about good universal design principles of giving students as much time as possible if it’s not one of your outcomes. If doing things quickly is not one of your outcomes, that’s an important thing to think about. Often, also, what’s in the mind of people, though, is academic integrity. And so part of the concern of a number of faculty is: “Well, I’m usually proctoring it in person. So, how do I give an exam in a way where I’m not going to be there in person?” And then that raises all sorts of interesting challenges associated with technology and the privacy concerns with those online proctoring systems, and so certainly we’ve been thinking a lot about this too, and how to give advice. One of the first easy answers that anybody who’s in pedagogy is going to say, is come up with different designs for your assessments. And I think, absolutely, we should start there. I don’t need to give a timed exam in my course, there are ways I can write the question where I’m not worried about academic integrity issues. So, there are certainly ways in which that’s possible, but I do want to be mindful of my colleagues in intro languages, or my colleagues in intro math, where there are some recall outcomes that are really important for them. And so I think I always want to just be careful to not say, like, “Oh, how dare you have any recall outcomes because that’s just not good pedagogy.” I don’t think that’s necessarily true, so for those colleagues who have recall outcomes, it becomes a more interesting question. On our blog, we have a post on this that we could share, if you’re interested, where my colleague, Anita McCauley, who’s amazing, posted a flowchart of ways of thinking about, “Okay, if you have an exam, what are ways that you can think through how to do something differently?” And one of the first parts of that flowchart that I really like is, if you’ve already assessed it before, you may not need to assess it again, and so particularly for my colleagues in Spanish and other intro languages, maybe they’ve already assessed their ability to conjugate verbs. Do you need to have it on the final in a cumulative way? That was just something that often has not been on the table and talked about and I think it’s worth saying. But, beyond that, they might be somewhat different outcomes where they have to recall but then explain why the verb was conjugated in that way, and so there are ways you can see whether they know it or not, that they can’t just get on the internet. And so being mindful of the challenges there but also saying that “Let’s try as hard as we can to come up with alternative assessments.” Then the questions of how much time to give them, again, always come back to say, like, “Is speed one of your outcomes?” and almost always it’s not; almost always the reason there are timed exams is because they’re in the timeframe of the class. So there’s 75 minutes for them to sit in the class and take the exam and that’s why there’s a limit. It’s not because speed is actually an outcome. So now they actually have some more flexibility where they could give them more time and the technological tools allow them to give them more time, and you can extend it as far as you want. I will often say, instead of giving accommodations to a student to get extra time, give the whole class extra time, especially as they’re learning new technology. If folks are still committed to traditional recall exam and worried about proctoring…. we, for example, at Wake Forest,have not bought proctoring software… and we’re not using it for a variety of reasons, and so one of the things I recommend is if you absolutely are still committed to that, then you can do a synchronous session just like you would normally where they’re taking the exam, and it’s you, not some outside vendor or AI etc, as you would in the classroom.

John: I’m not sure if the problem though, is just due to recall type exams because I can speak from my own experience. Last week I gave a test which were all applications in econometrics and copies of the questions (where there were many different variants for one problem, there were seven variants), most of those problems ended up on Chegg within about 15 minutes of the release of that, and answers were posted. Many of them were really bad answers, which helped make it really easy to find these things…

Betsy: [LAUGHTER] Yes, yes.

John: …within less than an hour of the time the exam was released. So even when people are doing some problems, there are some issues, or even when they’re asked to write essays, there are people out there who are willing to provide those responses for them.

Betsy: Oh, yes. And actually, that will be true in face-to-face classes, too, if you’re not doing in class essays. That’s the one level of academic integrity that you just are never going to be able to catch if you pay somebody to write your essays for you or take your online exam. My background, incidentally, is as an ethicist, so I think a lot about questions of academic integrity. I always get mad at my students when I give this lecture like, “This is an ethics class, you need to take this seriously.” But it is true that the empirical research on student behavior in this regard is not heartening. Let’s put it that way. So I really appreciate all the literature about “We need to trust our students,” and there’s a certain framework of what happens when we come into a course where we don’t trust our students, but the empirical literature about what students admit to have done is really not heartening, and so I do think it’s okay for us to think about these questions that you’re thinking about, John, which is, “Okay, we’re creating conditions where they’re tempted,” and that’s something also we don’t want to do either is to create the conditions where students might be tempted, particularly for students who do have academic integrity, because then they’re at a disadvantage if they choose not to engage in that kind of sharing of resources. What did you do, John, how did you address this?

John: I’m just dealing with it now, I was just grading those today.

Betsy: Yeah, it’s tough.

John: So right now I’m trying to identify the students and I’ll be having conversations with them. Because there were so many varieties of questions out there, it’s going to be pretty easy to identify which student did which. One interesting thing is, someone took one of the answers and ran it through a paraphrasing tool so that the “error terms” in the equation became “blunder terms” in the equation, which was a pretty obvious paraphrase. It was interesting.

Betsy: One of the things I’ve appreciated about this moment and having conversations like you and I are having right now is that it’s encouraged some faculty to think in different ways about assessment. They have a standard way of assessing “This is the kind of thing that I’ve done for years,” and now I have to think, “Oh, what could I possibly do differently?” So one thing I just keep coming back to, when I think about my own courses… there are challenges with this… there are problems with this, because it can be stressful for students… but I think oral exams are often some of the most effective ways to see whether a student knows something is that you, face-to-face, come to my office hour, and let’s talk about it. Tell me, and I’ll ask follow-up questions. That’s a way to really tell whether a student knows something, and so you can still do that virtually. Now that takes more time, especially if you have a big class, but thinking sort of outside of the box in that way of “How can I verify?” is important. I have a couple colleagues that are ethicists too, who have devoted their life to this issue of academic integrity and it consumes them. In some ways, I understand that, because it’s a real violation of trust, and it harms other students. But at the same time, too, I worry sometimes that it becomes so consuming for us that we lose track of all the other things that we should be thinking about with teaching, and so, in this scenario, where it’s as crazy as it is, this is why I think the pass-fail designation that many of our schools have done have made things easier, because we also know empirically that students are less likely to cheat when it’s a pass-fail environment. I think the fact that many of our schools did optional pass-fail means that we’re still in this wrinkle space where many of our students still want to get the good grade, and so they’re taking it for a grade and there’s still temptations. But thinking of ways to make it less high stakes can be another way as well to reduce the likelihood of academic integrity, but it is going to be a challenge that there’s no quick and easy solution for. I don’t have your solution, John.

John: Well, I don’t either, right now.

Betsy: Maybe somebody will… that they can tell us too, who listens to this podcast.

John: One thing I am also doing is I have scaffolded assignments where they have to develop things from the very beginning up to their final projects, and there it’s much more difficult for academic integrity problems to show up because they’ve been guided and getting feedback all the way through and that tends to reduce it, but when you’re trying to test some other things that they’re not using in their projects, but might need to know in the future, there are challenges there.

Rebecca: I think another question that’s come up quite a bit is how to grade fairly just over the course of the semester, either this semester or a future semester when there might be potential for another outbreak or something, when students are not in optimal work conditions, there’s distractions, they might be sick, they might be dealing with family members who are sick. So what do we do to make sure we’re fair?

Betsy: Again, coming back to me as an ethicist, I think a lot about academic integrity, but also about grades and what it means to be fair, and there’s some people who would make the argument that there’s certain notions of fairness… that it’s impossible to grade fairly, even in normal situations, especially if we’re taking into account differences in student background, etc., that they’re always going to be disadvantaged students in our classes. And so thinking about what a grade is, is really important. And again, I’ve been heartened by the fact that these challenges have led so many of our faculty to start thinking in new ways about “What the heck is a grade and how do I want to think about my grades?” And I do think that one way of thinking about fair grades is actually not the model of “Well, we need to take account of all these challenges the students have,” one way of thinking about their grades is that all the grade is, is a measure of their performance. Now, you could say that that’s unjust for other reasons, but that it’s at least I’m treating all the students the same. So this is maybe the difference between equality and equity. So like we’re treating them all equally, that’s a measure of performance and mastery, so it’s ensuring the integrity of the grade. But what’s interesting is that most of us don’t actually grade that way. Most of us have all sorts of other things in our grading scheme that are about behavior, rather than about outcomes. So like, “You have to show up, you have to turn these in by this due date, you have to make sure you participate in class,” and I have those in my typical grading scheme as well, and those we’ll refer to as behavioral grades. And there are some educational theorists, as you two probably know, that would argue that you should never grade on behavior, you should never have behavioral grades. I think we could have a much longer discussion about this. I sort of think there are some good reasons for doing it in the context of higher ed at least. But I think in this scenario, this is if there’s any scenario and this is what I wrote about in one of our first blog posts, if there’s any scenario where that would be unfair, the kind of behavioral grading, it would be this scenario because some of our students did not choose this, they’re in different time zones, they can’t make it to our class, they have to deal with things at home. They were already in the midst of the course too, so it’s not as if we say, “Well, wait a year and come back to us when you’re ready to take the class fully,” because they were ready, and we kicked them off campus. So there is all sorts of other complications here to the traditional model of like, “Well, wait until you’re ready to take a class.” They can’t, they were already enrolled, they already paid, we’re not giving them refunds. So in this context, being as accommodating as possible, and making our courses as accessible as possible, is really important. And some people have even argued, this is why we should give them all A’s like some people have argued, not just pass-fail, but actually all A’s would be a better approach. Because to say like, “Look, you’ve done some work this semester, let’s move on and give you all A’s,” of course that creates challenges for some of our colleagues, who are going to say “What about the integrity of the grades for future courses? Is that fair to students who take it a different time and don’t get the A?” So what I have argued for, but it’s again, not a perfect solution, is really dropping any behavioral grades that you have in these scenarios, at least for this context, and then really focusing on your mastery outcomes, but also being reasonable about the number of outcomes students can master in this scenario. So I actually dropped two outcomes from my course completely, completely dropped them. Now, that’s easier for me to do in an intro religion class than it is in an intro calc class where they’re prepared for the next course. So I always want to be mindful of the differences of my colleagues in different disciplines. But, if you are able to drop outcomes, you can drop them and still be rigorous with the outcomes you still have and being a little bit more compassionate and sensitive to your students. But doing mastery based grading also can be helpful in the sense that, for me, students get multiple shots at showing mastery, and so this would be like specifications grading if you want to read more for the fall, so they have multiple opportunities to show. So, if they have a bad week or an assignment doesn’t work well, they can try again, and as long as by the end of the semester they showed mastery, that’s enough. It’s not about averaging over the course of the semester, and so I already had a mastery based grading system in my course before I began this semester, so I wasn’t recommending to people in this transition, “Oh, completely revise your grading scheme,” that would be not helpful. But if people are thinking about the fall, you know, it might be worth considering thinking about that. There are downsides to mastery based grading too, so I don’t want to act as if it’s this, like, solution to everything, but it might be worth investigating a little bit and maybe incorporating some aspects of mastery based grading into your teaching.

John: And we did have an earlier podcast episode on specifications grading with Linda Nilson.

Betsy: Oh, wonderful.

John: So we can refer people back to that in our show notes as well.

Betsy: Yeah, it’s wonderful.

John: One of the issues with equity, as you mentioned, is that that problem became, I think, much more severe when students were suddenly sent home. On campuses, at least there’s some attempt to equalize that, that everyone gets access to high- speed internet. There’s computer labs in most campuses spread out across campus, and we also don’t have as much of an issue with food insecurity, at least for our on-campus students while they’re there. Suddenly when students are sent home, all those things disappear and the issues of inequity, I think, become a whole lot more severe and it’s something, as you said, we need to be much more mindful of.

Betsy: Yeah, one of the things that I really appreciated from Tom Tobin’s book on universal design, he has a distinction. I don’t actually know if it’s his… it might be his or it might just be generally in the literature on universal design… is distinguishing between access skills and target skills that you want your students to learn versus things they have to know or be able to do to access your material. What I really appreciate, as it helps us think about something as simple as like having a good internet connection, that should not influence their grade, because it’s not one of our target skills. That’s not what we want the grade to be reflecting, whether they had good internet connection. What we want the grade to be reflecting are the target skills that we’re interested in. So I think the way to think about equity here is to focus on any place where things that are irrelevant to your course outcomes are getting in the way of students being able to learn and demonstrate their mastery. That’s where you want to be lenient, that’s where you want to come up with solutions. So for example, in my first-year writing courses in English as a second language, if the thing that you’re assessing is not grammar, if the thing you’re assessing is the way they develop their ideas, the grammar can be a barrier. So there are ways in which you don’t want to grade on that, because your target skills are really about developing ideas. And so that’s a sort of inclusive teaching practice that’s really important in this scenario. What are the things that make it difficult for the students to show up in our Zoom session? And how am I going to create alternatives for them? One thing that we have suggested to our faculty is if you’re doing Zoom sessions, of course, they should be optional. But we also suggested recording it. So the students who couldn’t be there could watch it setting aside the problems with privacy, of course. We can talk about that too. But there’s another wrinkle there too, which is that then that means some students get the interactive, quote, unquote, face-to-face engagement, but the other students only get to watch recordings the whole time. So, one of the things we’ve also said is for equity is also to think of other ways you can engage with those students who can’t come to the Zoom sessions in a way that’s asynchronous or that perhaps at a separate time without overly burdening the faculty member as well.

John: One of the things I’ve done is I’ve shared my cell phone number because all the students have cell phones. [LAUGHTER] I’ve only done that once or twice before in senior-level classes. But this time I’ve done it with all my classes. I did get a phone call coming in right at the beginning when we started recording, and I sent back a text saying I’ll contact you later. But, that has helped because some students do have issues with being able to use Zoom.

Rebecca: And there are certainly tools that you can use to allow you to provide a number that’s not your actual cell phone number that students can still use your phone or texting to communicate.

John: You could use Google phone or you…

Betsy: There’s another one, though, that I’ve used in the past maybe five or six years ago, it’s used in K through 12 environments. Oh, Remind… Remind is the one. Yeah, so I actually used that when I started to realize my students weren’t checking email anymore. I was like, “Oh, this isn’t gonna work, emails not going to work anymore. So I need to find some other way to connect.” But that’s great to be as accessible as possible to your students, but recognizing also that equity issues for us, as faculty. Some of my colleagues can do that more easily than other colleagues who have three kids at home that they’re homeschooling. And so that’s a part of the challenge of this scenario as well, it’s not just what we know is good teaching practice, but also the labor implications for faculty too… that are significant.

Rebecca: Following up on that, that’s a really important consideration is the balance of fairness between both faculty and students because it’s certainly not a situation that any of us signed up for, but we’re all trying to manage. And it’s really possible that we might be in a similar situation in the fall, maybe not exactly the same in that we’ll have a little warning, but it still could happen. So, how do we think about balancing the ability to pivot and make sure that we’re thinking about the ability of teaching remotely without getting too much burden on faculty, but still have really good learning opportunities for students?

Betsy: Yeah, that’s a great question. So I think part of it is trying to think about efficient ways of development. So I was, and you, too, may feel the same way, that that week that we had to transition, I have never seen so much learning happening in a week and so much effort and work and those of us in faculty development probably would never have dreamed. I mean, I don’t know, maybe we would have dreamed that that would happen, but it was a really remarkable thing to see that faculty teaching other faculty can accelerate this in a way that often the model of one instructional designer with one faculty member for six months, that model like that’s how much we need, well, maybe not, now. Maybe we see that if you have to get it done, we’ll get it done, and we can have one-to-many trainings, we can have faculty training each other, we can accelerate that, in some ways, I think is important. But support is also important. So, making sure that we’re supporting faculty as they’re learning what things they can do, and also what we often do in faculty development is talk about efficiencies. So, it’s not just “We’re going to give you a million new pedagogies that we know work, but we’re going to give you a pedagogy that’s actually going to save you time,” and that is really powerful with our faculty and I think we can do the same thing here. So, if we know that there’s a faculty member who has children and has had a hard time with this transition, because they can’t do synchronous Zoom sessions, maybe we talk with them about other alternatives that might be easier for them that they can prep in advance, that will make that transition easier without having to show up at a set time for those synchronous sessions with their children at home. So, it doesn’t solve it, but I do think we should work really hard to come up with the most efficient ways of making the best outcomes possible given the resources that we have. And I think adjusting resources… so we’ve talked about at Wake Forest, outside of teaching and learning, some of our staff, their jobs are no longer really needed, so let’s transition them to other places where we need support. I think you could do the same thing with faculty as well. So, maybe those who have the capability of teaching more or have taught online before, maybe they do more in the fall, but then they get a leave in the spring. There are ways in which you can move things around. Again, I’m not a Dean making these decisions, but being creative about making sure to share the load equally. One question that has come up here, which is really interesting, is that for our faculty who teach more as part of their load, in some ways, this is certainly harder on them than those who have a more balanced teaching and research pipeline, because most of the effort here is in revising courses. Of course, if you have a lab that you have to shut down, certainly that’s a lot of effort. But, making sure we’re mindful of the differential impacts of this transition on our faculty and figuring out ways, not that we’re going to pay them for it, but figuring out ways that we might be able to balance the load moving forward once things go back to quote unquote normal, if they ever do go back to normal [KNOCKING SOUND] …knock on wood here.

Rebecca: I know one thing that I’m thinking about, having small children, is that I’m thinking about all the things that require a little less cognitive load that I’m doing right now while I have a toddler at home, and then when I think I’m going to have daycare again, I’m going to take advantage and do the things that actually require a lot more cognition. And I’m planning to do those at those times, including things like recordings or things like that, that I know I might need to do just to have it in the wings just in case something happens in the fall.

Betsy: I think this is an opportunity for all of us in higher ed to think creatively about how we distribute workload and how we think about the semester and timelines. So, even before this happened, our team read the book Deep Work, and we were just talking about how to create space in our daily work to do intensive deep work, and one of the stories he tells in the book is about a faculty member who stacked his courses so that they were all in one semester. So you know, you have a two-two load or three-three load and he decided to do six in one semester, and then none in the next which normally that sounds crazy, but there’s a way in which that could be really helpful in certain contexts and I think this is an opportunity to think about that. So, those who are doing really intensive work, building online courses, maybe they do a number of them, because it scales, economies of scale, like they do a number of them in the fall and then in the spring, they don’t have to teach… you know, ways of thinking about how to balance this, and then it also would allow us as faculty developers to work with a smaller cohort of faculty, rather than having to work with every single faculty member. Now, I don’t imagine we’ll do that, but it is an opportunity to think of these creative ways of making the workload more equitable as well.

John: And faculty, as human beings, tend to keep doing things the same way as they’ve always done them until there’s some sort of disruption. This certainly has been a fairly substantial disruption, and I think a lot of people, as you said, have learned how to use new tools and at least from what I’ve been hearing, many people now having discovered using Kahoot for quizzing, for example, or using Hypothesis. I’ve been giving workshops on Hypothesis for a while on campus, but not many people adopted it. All of a sudden, I’m getting all these questions about using Hypothesis where people are using it for peer review of documents, where they’re using it in the LMS or more broadly, and I’m hoping that this will continue in the fall. What sort of reactions have you been getting from faculty who are trying some new tools?

Betsy: Yeah, I mean, there’s so many who have said, “Oh, wow, I can totally use this in my face-to-face classes,” and that’s really exciting to hear, that they’re gonna keep it, they’re gonna keep the strategies in their face-to-face courses, or if it needs to go remote, of course, as well. As well as, “Oh, now I know how to use Canvas, so I’ll actually use the gradebook.” Things that are going to be nice for our students as well. Students have been asking for to have a place where they can see all their courses together. I think there was a kind of fear about these technologies in some ways and now that they were forced to do that, “Ah, it’s not so hard.” Now some things are difficult, some things are challenging associated with developing a really well designed online course, but some of these little tools that they have to use in this environment can be helpful in what they’re traditionally doing in their face-to-face courses and I’ve seen many of them say they’re going to do that which is such a wonderful thing to hear as well as pedagogical decisions they’ve had to make about assessment, about universal design, about academic integrity, grading, all the things they’re learning there can also translate back to their courses too, even if we don’t go remote.

Rebecca: And I think all those like crossover areas are ways that faculty can be more nimble. The word pivoting has been used a lot, but I think also being nimble, “I’m using this tool or method and it works both online and in person, so it doesn’t matter which modality I’m using” is something to think about. I did want to just ask one last question related to grading and evaluation, and that’s about motivating students to achieve our learning outcomes when there are so many other things in the world right now that we might be thinking about.

Betsy: Yeah, that’s a great question. I often like to quote the former Secretary of Education that said, “There’s only three things that matter in education; motivation, motivation, and motivation.” [LAUGHTER] So motivation is super, super important when we think about how students learn. We can design the coolest evidence-informed course and design, but if students aren’t motivated, it doesn’t matter. So thinking about our student contexts, and their motivation is really central to their learning, let alone how we’re going to grade them. And so there are a number of things we know that lead to motivation. Sort of important is the students have a choice and that they have some agency or ownership over what’s happening, and so I know a lot of my colleagues at Wake Forest did this and I did as well, is when we made this transition is to ask the students, “So what’s going on with you? What’s your preferences for how we restructure the course? How would you like to learn moving forward?” and to keep being in conversation with our students. And what I did, for example is, now again, I had the flexibility to do this in a religious studies course, but I basically threw out that project at the end of my semester, and so instead had time to say, “What do you want to read about? What things about religion do you want to know about?” And so we’ve been reading about religion in violence, religion in COVID-19, just things that they’re interested in, and that has allowed me to help a little bit with motivation is to just engage with the students a little bit more, but it’s tough. Typically, I think a lot of times we think of there’s carrots and sticks related to motivation, so you can certainly use sticks if you wanted to with grades, but that often has unintended negative consequences. So the more you can do carrots, which would mean thinking about what do they want to learn. I also think that my students, at least at Wake Forest, really miss each other. It’s a really communal place and they really miss each other, so creating opportunities for them to engage with each other, even if I’m not there. There are lots of little interesting activities I’ve seen people suggest where they get together and have video chats in groups, and then record them for the professor. Creating opportunities for them to spend time with one another… They will just want to spend time with each other, whether it’s about learning or not, but if you sneak in the learning, that can be something that will motivate them too, but the reality is some of our students, there are too many other more important things on their plate and we need to acknowledge that, and so I’ve tried to make my students feel that it’s okay to say that, that I’m not disappointed in them if they don’t do as well or if they choose to take it pass-fail that like, “Look, this is just a religious studies class. It’s one class among many. There are many other more important things happening right now. Yes, we want to help you learn if you want to learn, if you want to complete the course and get the credits you get, but we all know that there are other things that are taking our attention away right now, and that’s understandable,” and being sympathetic about that, I think, can also be motivating because they’re not demoralized if they don’t do well. “That’s okay. She understands. I’ll give it a try next week.”

Rebecca: I think that humanity piece is key, both for students and for faculty, and it makes people feel like they have a sense of belonging but also that belonging is often motivating.

John: We always end with the question. What’s next? Which is a question on everyone’s mind right now.

Betsy: I think for me, and maybe this is unique to me or my colleagues who are in teaching and learning centers and in faculty development. What’s next is I want to have some time to reflect back on what I’ve learned about faculty from this transition, and what I’ve learned about faculty development from this transition, and we talked a little bit about this in our earlier conversation, but I was really struck by what I saw on that week off that we had to learn how to improve. I mean, again, I need to spend more time thinking about this and what we’ve learned, but one of the things that was really striking to me was how important having a dedicated time to talk about teaching was, like, “This is a week where you’re going to work on your classes, faculty,” and often we talk about “How do we motivate faculty to do professional development?” We think about funding, we think about course releases or making it enticing in other ways, but my hypothesis that we learned through this transition is that time and dedicated time and a sort of cultural commitment to saying we’re going to take two days to focus on our teaching. What if we did that every year, and there are some schools that have a faculty development day, but what if we took three days every year where everybody got together and talked about their teaching. And I think that’s just one example of something that I would like to reflect on, but I think there are many other things that have happened in the past three weeks that can help inform the way we think about faculty development and I’m really excited to think about that as we, as a center, think about how we work with faculty going forward.

John: Things like that Facebook group that you mentioned, and we have a similar one, has been really helpful in building more of a community than I’ve ever seen before.

Betsy: Absolutely. Yep, I completely agree.

John: Well, thank you. This has been fascinating, and we wish you luck.

Betsy: Thanks for inviting me. It was great to talk with you all.

Rebecca: Yeah. Thank you so much.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer. Editing assistance provided by Savannah Norton.

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131. Trauma-informed Pedagogy

The global COVID-19 pandemic has resulted in serious disruptions in everyone’s lives. Traumatic experiences reduce our ability to focus, to learn, and to be productive. While this has always been true, it is an issue that has often been ignored by higher ed faculty. In this episode, Karen Costa joins us to discuss how trauma-informed pedagogy can be used to help our students on their educational journey in stressful times.

Karen is an adjunct faculty member teaching college success strategies to online students and a faculty professional development facilitator at Faculty Guild. She is a staff writer for Women in Higher Education. She writes regularly about higher education, and her new book 99 Tips for Creating Simple and Sustainable Educational Videos was just released by Stylus Publishing. In addition to her education degrees, Karen holds a professional certification in Trauma and Resilience from Florida State University and will complete her certificate in Neuroscience Learning and Online Instruction from Drexel this spring. She’s also a certified yoga teacher. Karen has been working to support diverse learners with trauma-aware practices since 2002.

Show Notes

Transcript

John: The global COVID-19 pandemic has resulted in serious disruptions in everyone’s lives. Traumatic experiences reduce our ability to focus, to learn, and to be productive. While this has always been true, it is an issue that has often been ignored by higher ed faculty. In this episode, we examine how trauma-informed pedagogy can be used to help our students on their educational journey in stressful times.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer.

Rebecca: Together, we run the Center for Excellence in Learning and Teaching at the State University of New York at Oswego.

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John: Our guest today is Karen Costa. Karen is an adjunct faculty member teaching college success strategies to online students and a faculty professional development facilitator at Faculty Guild. She is a staff writer for Women in Higher Education. She writes regularly about higher education, and her new book 99 Tips for Creating Simple and Sustainable Educational Videos was just released by Stylus Publishing, and I just got my copy a couple of days ago. In addition to her education degrees, Karen holds a professional certification in Trauma and Resilience from Florida State University and will complete her certificate in Neuroscience Learning and Online Instruction from Drexel this spring. She’s also a certified yoga teacher. Karen has been working to support diverse learners with trauma aware practices since 2002. Welcome back, Karen.

Karen: Thank you both for having me back. I didn’t expect to be back quite so soon, but I’m happy to be here.

John: There have been lots of things happening that people haven’t expected recently.

Rebecca: Today our teas are:

Karen: I have a big bottle of water next to me because hydration is one of my healthy practices these days for mind and body, and I have been getting a little tickle in my throat, which is not ideal for podcast interviews. So I’m going with the old fashioned option today.

John: And I am drinking honey green iced tea.

Rebecca: And I’m sticking with my nice and comforting English afternoon tea.

John: We’ve invited you here today to discuss trauma-informed teaching. In a recent podcast Josh Eyler talked about trauma-informed teaching and he referred to you, so we thought it would be good to have you back to talk about it. Could you tell us a little bit about this approach and why it’s important, especially right now?

Karen: Sure. So I do want to start by just reminding listeners that talking about trauma, learning about trauma, can bring up some feelings, which is a very normal reaction to that. So I just want to remind people, if you notice that, that it’s okay to take a rain check on listening and engaging in this conversation. I also do recommend that even if you feel okay to engage with a discussion about trauma that it’s recommended that you do so in small doses, especially during these very challenging times. And I do think, we talked in the show notes, we’re going to make sure that we share additional resources for folks who might need some support during this challenging time. I’ve got some great links for folks if they would like to check out resources, but just a reminder, it’s very normal to have some of our own emotional experiences come up during this conversation. So I wanted to make sure that that was really clear as we get started. Also, thanks to Josh for giving me a shout out and connecting us, he’s wonderful and he’s doing a lot of great advocacy work, and I look forward to his tweets every day, very grateful for Twitter for keeping us all connected. So, why should we be learning about trauma in the context of higher education and pedagogy in this remote teaching, emergency teaching movement? Well, hopefully, we should have been engaging with it already, we know that trauma is not new. Most of our students, most of our faculty, most of our staff do have trauma histories to varying degrees, and those trauma histories do impact not only our relationships with students or colleagues, but they also impact how we learn, which is how I come to this conversation. So, my interest is in trauma, toxic stress, general stress, and how those all impact teaching and learning in higher education, specifically in the online learning environment, though I’m obviously engaged in that conversation across higher ed. We are all suddenly online now, so that’s where my interest comes in, so helping faculty and staff to utilize our knowledge about trauma and its impacts on the body and the mind and the brain to look at how students are learning and then look at how we’re teaching.

John: Could you tell us a little bit more about how it impacts students’ ability to learn?

Karen: Let me back up a bit and let me define trauma for us. And there’s varying definitions, of course, if you ask 10 different people who work with trauma for their definitions of trauma, you’re going to get 10 definitions. I have some notes next to me because my brain is not quite working the way I want it to these days. One of the places that I refer to is the SAMHSA definition which talks about trauma resulting from an event, or a series of events, or a set of circumstances, an adverse experience that has significant negative results in terms of an individual’s functioning across the various areas, mental, physical, social, emotional, all of those areas. In other words, trauma is when something really bad happens and it impacts us in a negative way. Another definition that is pretty straightforward, one of the foremost researchers in the trauma field is Bessel Van Der Kolk. He wrote a book called The Body Keeps the Score. His short version is trauma is unbearable and intolerable, so when something really challenging happens to us and we have persistent effects from that experience. It’s also important to bring up toxic stress and stress, I think, which are very much related to trauma. So toxic stress is when we sort of reach that point where we’re beyond our healthy limits of stress, we’re going into that area where it’s starting to have significant negative effects in our lives, and then there’s just run-of-the-mill stress that we all experience every day. So, just a few definitions that might help folks and those are not new, those have been around as long as we have, they were here with us before this COVID-19 crisis, and trauma, toxic stress, and stress will continue with us. In terms of how they impact learning, things that we might experience would be difficulty concentrating. I’m sure some folks who are listening to this have experienced that in the past two weeks, certainly before, but very much so in the past two weeks. A disinterest in things that might have previously excited us or interested us, a feeling like we sort of can’t mentally organize it all, that there’s just things swimming in our brain and we can’t really get a hold on it, difficulty making decisions, delaying gratification are all pretty common impacts of trauma on the learning experience… executive function skills I should say. Sometimes you see these referred to as soft skills, which I don’t love that term, but I have to use it because it’s what most people use. Our ability to communicate with people, to maintain relationships can be impacted, our time management, think about things like test taking, which require really intensive focus and our higher-order thinking skills. All of those we know are disrupted when we experience trauma or toxic stress.

Rebecca: What are things that faculty can do to help students learn and mitigate some of that stress, or at least manage things so that they can feel like they can move forward? I know a lot of faculty will also say like, “I’m not a trained psychologist, so this isn’t for me, and I don’t really want to know that my students have had trauma or know their stories and I want to keep this professional distance away from them.” Can you talk through a little bit about the relationship between faculty and students related to trauma, and then also, what are some things that faculty can do to help students when they’re experiencing trauma? [LAUGHTER]

Karen: There’s so much in that question. I’m going to try to tease that out, it was such a great question. We know that most students in your class have a trauma history, we know that. Public health research shows us that around 70% of people have trauma histories, and with what we’re going through now, which I’m looking at as a global trauma that we’re all experiencing to varying degrees, certainly, but at the same time, we can assume that this is impacting all of your students. So first of all, it’s not appropriate for us to expect our students to disclose their trauma to us but whether or not they do, we can absolutely safely assume that the majority of students in your class have a trauma history that is impacting their ability to learn. What’s interesting is that we sometimes don’t go to the next step, which is that this is also true for our educators. So when you get your college diploma you don’t lose your trauma history. The research on rates of trauma in our population holds true across educational levels. So most of our educators also experience trauma. So I do hear that idea of “I don’t want to know about this,” or “I shouldn’t have to deal with this.” This is the reality, this is part of the human condition. So I think it’s important that people know that whether or not you want to deal with it, that it is there. That said, I think the really important thing is to remember something called scope of practice, and this is not a phrase I hear often used in education, but you hear it in social work, in the counseling field, in the medical field. An example of that was something I learned about as a yoga teacher. So just an example, I would have students come to me and say, “Karen, I have a stomach issue. What should I do?” It would not be appropriate for me as a yoga teacher to say, “Oh, you should try this medicine,” or “Have you taken this?” or “Have you done this?” Absolutely outside of my scope of practice as a yoga teacher. Would it be appropriate for me to say “Keep coming to class, keep taking care of yourself, keep your practice up, and listen to your body, and talk to your doctor?” Sure, that is within my scope of practice as a yoga teacher. So absolutely, it is outside of your scope of practice as an educator to offer counseling to your students, to inquire about their trauma histories, to offer any sort of medical or mental health advice, it is appropriate for us to refer. So posting links and resources to internal or external mental health resources and hotlines is absolutely within our scope of practice. Empathy is in everybody’s scope of practice, so that is a great place to start. We can all practice empathy, we can recognize that everyone is coming to this with a lot of challenges and previous challenges as well, not just the new ones that we’re all facing, so we can all practice empathy. An example of something that an educator could do would be, what I’m recommending, is to balance structure with flexibility, so having very, very flexible deadlines. I’m keeping deadlines, but I’m being very flexible with them, and I’m letting students know, “Hey, if this isn’t working for you let me know.” Some students need the structure, and they appreciate the structure and it’s a nice distraction, but I’ve got students emailing me that their kids are sick, or their parents are sick, or they just lost their job. So letting them know, “Hey, take a few days off, and let’s talk on Wednesday. How about nine o’clock? Can we exchange an email or a phone call then?” is absolutely within my scope of practice and balancing structure with flexibility is a trauma-aware teaching practice, I don’t need to be a counselor to do that. So that’s just one example of very many that are being shared. To me, that’s been my guiding paradigm recently. Certainly things change by the hour but balancing structure with flexibility is helping me do what I feel is the best job to keep students on track toward their goals, to be present, to give them a distraction and a focus, but also to honor that they have other survival issues at play right now. Deadlines are not always appropriate in those instances.

John: Would it be helpful to bring up the current circumstances in our class either as it connects to our content areas or just to give students a chance to talk about it with their peers and with their instructors?

Karen: Yes, 110% is my answer on that one. So we also have some good data that a sense of meaning and a sense of purpose is really important to our mental and physical health. So I think within an appropriate context without overloading students, focusing on what we can control rather than what we can’t, is a really appropriate way to discuss this challenge. So perhaps sharing with students one small thing that you’ve done to support people in your community would be an appropriate example of that, sharing a resource for ways that they can contribute, reminding students that the act of staying home and flattening the curve is a contribution, though it can feel small and insignificant at times, it does make a difference, so that they have a sense of meaning and purpose and contribution. For those of us that have the luxury of staying home, one of the things I’ve noticed personally is there is that sense of a lack of purpose and a lack of focus. I was just tweeting about how much I love my students and my faculty that I work with, and when I have those moments of challenge, without pushing myself beyond my limits, to just see how I can help them… so how I can help somebody else really does give me a little boost. So I think it’s appropriate to talk to students about what’s going on in terms of helping them see that they can serve a greater good. And, certainly within the context of our subject areas or content areas, it makes a lot of sense to me. If you teach journalism, for example, my neighbor teaches journalism at a community college. Hi, Sue. How could you not be talking about the coverage of the crisis in the media right now as part of your class? I also do think we need to give students breaks from it though, and not overload them too much, because we’re all a bit overloaded. Most of the mental health professionals that I’m hearing from are encouraging people to be mindful and to limit their consumption. So if students are trying to do that, and they come into our class and we’re overloading them, that would be problematic, but I think gently, mindfully, making sure students know they can take breaks as needed from that content makes a lot of sense.

John: In my seminar class we were talking about, some other issues were scheduled for discussion, but somehow that discussion got shifted over to talking about the economic consequences of this and what types of adjustment policies might be helpful and possible paths for getting through this and resolving it. And we were doing some face-to-face discussions as well as some online ones, and students opened up quite a bit about it, and it seemed to be really productive, and they seemed to really enjoy that opportunity to connect with each other.

Karen: That makes a lot of sense. The other thing that comes to mind is a future orientation, looking toward the future with hope and possibility even though things are extremely challenging and dire and dark right now, remembering that there is hope in the future and having that mindset of looking forward and “What can I do to make things better in the future?” does seem to have positive effects on our mental health and our ability to move forward and take action in our daily lives. So there’s a lot of good research to support that. I love that idea of students being able to engage in that way, with that future orientation. The other thing I’ll add, though, is that I’ve reminded folks, if you have time with your students and you use all that time to talk about “Where are people finding toilet paper?” and “What are you doing with your kids?” and “How are you just moving throughout the day or taking walks in your neighborhood?” I had a friend do that, and she said, “I hope I did okay,” and I said, “You did perfect.” So talking about the crisis in the context of just getting through the day is okay, too. I think, really let the students kind of guide that conversation and see what they need, and then let them take the lead on that a bit makes a lot of sense.

John: That did become a non-trivial portion of those conversations.

Karen: Yeah.

Rebecca: I think an interesting conversation that bubbled up in the pandemic pedagogy Facebook group was about having students do reflections of their COVID-19 experience, but then some faculty really pushing back on that and saying, “Yeah, that’s really good. Some students might really need that, but some students might really need an escape from it as well, and so pushing it or requiring an engagement in that conversation could also be really problematic.” What are your thoughts on that, Karen?

Karen: Yes, it is problematic to require that, that’s my feeling. This is, for many folks, a trauma and we’re all experiencing that to varying degrees. We all come to this with different amounts of privilege, with different protective factors in our lives, but I can’t think of a context where I would require someone to talk about their trauma, that would need to be up to them. I’m certainly writing about it. I write in my journal every day. I had a journaling practice before and journaling is a positive coping mechanism, and we have data that that works really well, but it’s not really somebody else’s place to require that. I would probably give students a choice, let them know that you can talk about this, but here are some other options that are not related to the crisis that you could talk about as well. Choice is always good in our assignments, I think so, and that certainly holds true in this situation as well. I wouldn’t force that conversation. That could certainly cause some additional stress in an already very stressful time.

Rebecca: What are some things that faculty can do, thinking forward to the fall, in being trauma aware in their practices, given that there might be some space for some folks in their relationship to the pandemic, but then for others , it might still be really very prime key thing that they’re still really dealing with?

Karen: I don’t know enough at this point to know what the fall is going to bring. The words that I’m using with faculty and in my own work is, number one, prioritize caring and support above all else, and number two, focus on being adaptable to whatever comes. I can imagine a scenario where we’re brought back out into the world for a couple weeks, and then we go back home for a couple weeks, so I think the ability to adapt is going to be really important. I shared a blog post today from my friend Janice Carello. She’s been writing about trauma-informed pedagogy for years. She’s brilliant, and a real gift to this field in higher education, and one of the things she shared was write everything down. So I just think of that as an example of how we can prepare for this possibility of things changing on the dime throughout the fall and possibly longer, is just being really clear in our communications with students, with our colleagues, and with ourselves by writing everything down, recognizing that our brains aren’t going to quite hold information as well as they used to, and just little things like that, I think. There’s so much outside of our control. We are not, as individuals, able to always do much to make an impact on something of this size, but I can make sure that I’m putting communications to students in writing. So I would encourage people to just look at those seemingly small choices in how they communicate with students, how they plan their courses, how they manage their time and communicate with colleagues and to plan for the possibility of things changing on the dime and, of course, again to prioritize caring and support above all else.

John: Following up on Rebecca’s question, though, when we do come back in the fall, there’s going to be a lot of people who will have lost family members, who will have lost friends, and will be facing potentially a much more uncertain economic future, and so I think this issue of trauma is one that we probably always should be paying more attention to, but it’s going to be something that’s going to be affecting, I suspect, a very large share of our students, as well as many faculty in the fall.

Karen: Yeah, I’ve been talking about that, and it’s tough to wrap my head around, and to really engage with that, because we’ve always had that in higher education. We’ve had students who have lost multiple family members during their college education. We’ve had students who live with poverty and racism, this is not new. What’s new is that we can no longer deny that in the same way that we were before, but I think a lot of us were begging higher education to notice that and to take it seriously and to adapt our teaching and our advising and our institutions to become more trauma aware, and eventually to become trauma-informed, and there was resistance to that, and now, I don’t know if that resistance will continue. I don’t know if people will realize how widespread this is, because of this challenge. It’s a little tough to wrap my head around that, but number one, I would say K through 12 is quite a bit ahead of us in higher education. So for those in higher education who are ready to look at this in a meaningful way, K through 12 has done a bit more work than higher ed has done and we have a lot of models and tools that we can use. So you’ve heard me use the terms trauma aware and trauma informed. One of the models out there, it’s called the Missouri Model. It has four stages that an organization can move through to ultimately become a trauma-informed organization. The first step is to become trauma aware, and that’s kind of how I’ve been engaging with people lately, which is just to start talking about trauma, to recognize what it is and to recognize that it is widespread, that most students and most faculty have experienced trauma and to talk about what that does to our minds and our brains and our bodies and how it might impact learning. So that’s how I’ve been engaging with people. And I expect that because of the widespread nature of this crisis, most institutions will hopefully start to develop more trauma awareness in the coming months, which will ultimately lead to more sustained widespread solutions down the road.

John: I’m hoping that this does make all of us a bit more aware of those issues. For those faculty who are interested in learning more about the impacts of trauma and dealing with their students’ trauma, what resources would you suggest to help them learn more?

Karen: As I mentioned, K through 12 is a little bit ahead of us in higher ed, so we’ve got some great content out there in that K through 12 world. I follow a heck of a lot of K through 12 educators on social media and learn so much from them. So I would encourage folks to really recognize and respect the expertise of our K through 12 educators, folks who have already been doing this work. I don’t want to imply that this hasn’t been happening in higher ed, but it happens in pockets. So we see things like a school of social work within a college or university will have really developed a lot of trauma awareness and maybe even advanced to some trauma-informed practices across that department or that division, but it kind of remains within that pocket. Most institutions probably have some pockets of this going on. Find those people who are doing that work and who’ve been asking for folks to take it seriously for years. This is for all of us. One of the things that I talk about is how we sometimes say “Oh, trauma, stress, anxiety, that’s for Karen in room 312. She’s the college counselor.” That’s how we’ve sometimes approached it. This is not the sole responsibility of the college counselor, the one that maybe we have for 6000 students. She’s already being asked to do far too much with too little. This is the responsibility of all of us. It’s a human issue, it’s a pedagogical issue. This is something that a Vice President of Academic Affairs, deans, faculty, academic advisors should all be educated about and bringing to their staff and their team and educating folks about and learning more about. The other resource I’ll mention is I know we’re higher educators, we like to read. I mentioned before, I’ll remind folks again, The Body Keeps the Score. Dr. Bessel Van Der Kolk, he’s out of the trauma center in Boston. He has done some groundbreaking work in this area. It’s a very intense read, know that going in, don’t read it in one sitting, but it really gives a good overview of trauma and its impact on people and how they can learn and grow. And the other thing I haven’t mentioned, I’m realizing now that I usually mention up front but my brain isn’t on full capacity, is what Dr. Van Der Kolk does. He’s so good at talking about resilience, and when we talk about trauma, we always do want to make sure that people’s resilience is part of that conversation. I was just listening to him earlier on a podcast, he talks about how trauma really brings out the best of us and the worst of us. It’s important to remember that people are extraordinarily resilient, and that people who’ve experienced trauma have so many assets and so many skills and so much brilliance. Trauma is treatable. There are countless resources out there that will help people through this. As we talk about this idea of widespread trauma and coming back to campus in the fall having gone through this, whatever that looks like, it’s important to remember that resilience should always be part of that conversation.

John: One of the things I’ve been in getting lots of emails from faculty is questions about how to deal with things like students submitting their work an hour or two late or something similar, and I’ve never had to send out so many emails just suggesting maybe this is a good time to give students the benefit of the doubt. It’s a difficult adjustment for many faculty, perhaps, being a little more compassionate and it’s something that we should be doing all the time.

Karen: Yeah, I do want to speak to that and I’ll be transparent and I’m noticing all kinds of emotions coming up in myself there. I like to think of myself as a very big advocate of faculty success. I see faculty and student success as interdependent. I do want to recognize that the faculty that I work with are hardworking, creative, empathetic, and I was just talking to some faculty earlier today… what they’re doing for their students is so inspirational, so powerful. They’re just going above and beyond. I know that there are some faculty who do have a more rigid approach, and if I want faculty to give students the benefit of the doubt, I feel like I have to give faculty the benefit of the doubt too. And I think sometimes we teach how we were taught, and that is just kind of our instinct. I was held to these really tough standards, so I’m going to do that for my students. I’ve also heard this idea, “I’m preparing students for the real world.” This is the real world… right now. This is the real world that we’re living in, with people getting really sick, with our students out there working on the frontlines and just really struggling, people at home with their kids while working, all kinds of things, this is the real world. And I have not ever seen any data that shows that holding students to a rigid deadline improves student success in learning. If anybody sees that please feel free to share it to me, but every ounce of research and data that I know of shows that flexibility within structure works really well for student success in learning, particularly recognizing that, again, most of our students, and just as we do, experience trauma, toxic stress that can impact our ability to learn. So, I know people struggle with that and say, “Well, aren’t I teaching them a bad habit?” I have been utilizing that strategy with first-generation first year students for the past 15 years. What I have found is that students still get it to me, they still have a positive learning experience. When appropriate, I’ll remind students and say, “Next week, I want you to try to meet that deadline.” Am I doing that now? No, but I have in the past, but I always err on the side of flexibility, and it has served me and my students very well. I don’t feel like my students have taken advantage of that. I think it’s built trust in our classroom and not everybody learns at the same pace. At the same time, I want to recognize also that I think sometimes faculty feel that’s going to make more work for them to have things coming in at varying deadlines. Faculty are bombarded and overloaded. So then cut the amount of content down. I’ve mentioned Janice Carello earlier, one of her recommendations is cut the content in half, if that’s what you need to do right now to simplify things for yourself and your students. I’d rather faculty do that. I think that’s a smarter practice in terms of teaching and learning than to hold students to rigid deadlines.

John: What would you suggest for faculty experiencing trauma and just dealing with the everyday stress? What techniques might be helpful in helping us all get through this?

Karen: Hopefully, one of the things I’ve already conveyed is that any conversation about trauma-aware practices in higher education needs to recognize faculty and staff as part of that equation. So, sometimes I hear us talk about student trauma and stress, but then it’s like, apparently, we’re all magically immune to it. That’s just not the case. So a good place to start is for educators, administrators, leaders to recognize that faculty, just like students, have already experienced trauma before this and are experiencing trauma and likely toxic stress now, and to name that and to begin to get educated about that. In terms of individual faculty, again, let’s focus on resilience, let’s focus on what we call protective factors. So, one of the things that’s really interesting in the research on trauma is that one caring adult can make a difference in the life of a child who’s experienced trauma. One caring adult can make a difference. So we do look at things like protective factors, so community support, a caring adult who reaches out, those are really important. What’s interesting that I’ve noticed about those protective factors is that they often come from another person, so I think our connections are really important. We’re hearing people talk about physical distancing versus social distancing. So, making sure that you talk to a few people each day, whether it’s over the phone or over text or in Animal Crossing on your Nintendo Switch, on Twitter, whatever the case may be, I do think hearing someone’s voice can make a difference for me, but just finding some way to connect. Loneliness, there’s a lot of data about the negative impacts of loneliness that was before this, and now we’re all being asked to stay home. That’s obviously creating some additional challenges there. So I would say it’s really important to connect with somebody else, whether it’s a friend, family member, and to stay connected on a daily basis. That goes on my to do list every morning, text my niece, text my nephews, call this person, those are priorities. Other things that I’m doing, movement is really important, I try to stay away from the word exercise because it brings up a lot of junk for people, [LAUGHTER] because a lot of junk has been shoved down our throats about what exercise should be. So, I encourage people to embrace movement, even if that’s pacing in your house. In the book that I mentioned before, The Body Keeps the Score, movement and bodywork is really an important part of managing trauma, so anything that you can do to move. I am getting out in my neighborhood, I’m able to safely walk in my neighborhood and maintain that physical distancing. That does a lot to help me, so movement is really important. Hydration is important. For me, reading is a great option, and again, connecting is just the number on e for me right now to keep myself grounded, and remember that we’re all in this together. But those social connections are incredibly important when dealing with stress.

John: A lot of students and faculty both have reported that they’ve been having Zoom gatherings, social hours, happy hours, and so forth, and also, I think, Netflix Party, the plugin for Chrome is getting a lot of action too, where people watch movies together from wherever they are, and then they chat with each other as if they were in the same place.

Karen: I haven’t heard of the Netflix one, so I’m gonna have to check that out.

John: It’s just a Chrome plugin.

Karen: That’s very cool.

John: My students talked about it, and some faculty talked about that in an informal gathering we had just yesterday.

Karen: And that’s a great example of one of my favorite reminders, which is that students know things, and we can ask them [LAUGHTER] and they will tell us things that we don’t know, so we all just learned something there as well.

Rebecca: It seems like likewise, it might also be important to remember, you know, as you’re saying that students know things… hey, Ada, [LAUGHTER] Just one second. Can you hang on for just one second?

ADA: No!

Rebecca: No? Well, I guess Ada will be on this podcast. [LAUGHTER]

John: And that was our guest host Ada Mushtare joining us for the first time on one of our podcast recordings, and now we return to our regularly scheduled podcast.

One of the things I’ve noticed is that students have been really understanding of the circumstances that faculty can be in. When I’ve talked to other faculty, they’ve talked about how the students have been asking how they’re doing. And I know in my own case, I’ve fallen, in one class, a couple weeks behind in grading, and I said, I’ve been doing eight to 10 hours of faculty meetings every day trying to help people move online, and they’ve been really understanding about all of that in ways that surprised me, because I’d be disappointed if my instructor had fallen that far behind in grading. So in general, I think in some ways, this may have helped both students and faculty connect in ways that they might not otherwise have done.

Karen: What I would classify that conversation under is this idea of humanizing learning. So Michelle Pacansky-Brock is an amazing educator, she has kind of taken the lead on this humanizing online learning movement, and we sometimes also talk about it as humanizing higher education in general. This idea that we can appropriately reveal challenges, failures, interests to our students as a way to build a sense of connection between students and faculty, again, is not new, and many of us have been doing that for a long time, and I think because of this challenge, maybe because more folks are working from home and might have kids running around and pets running around, and not really as much of a choice about distinguishing the personal from the professional, that maybe they are diving into that humanizing teaching and learning movement, and I am glad about that. We know, particularly in the online learning environment, that that can have some really positive effects on teaching and learning. What I would remind people is that we find that when we can build those connections with our students, they’re more likely to persist and to succeed, so find whatever way you’re comfortable with to do that. I don’t think it’s appropriate to reveal the depths of your soul, perhaps, but could you remind students that you’re feeling anxious? Absolutely. Could you let students know that you’re worried about a sick family member? Absolutely. Could you let students know you’re challenged by having kids at home? Absolutely. Do what’s comfortable for you. I always tell folks, if even that makes you nervous, some faculty feel more comfortable just engaging around their content area. So, I tell folks, this is a chance to maybe talk about why you got into your field of study and perhaps how this crisis is causing you to reflect on that choice and what you love about your discipline. That’s an okay place to start too, for some faculty that’s what they’re comfortable with. But, certainly if you’re open to sharing more details, sharing more challenges, I send regular emails to my students. This morning I said, “We’re all still here, we’re hunkered down. We’re saying home. We’re really thinking about those health care workers and frontline workers and we’re so grateful for them.” And then I moved on to some course topics, but it was an appropriate sharing about challenges we’re facing without getting too in depth and it is one of the ways that I connect with my students.

John: Is there any other advice you’d like to share with our listeners?

Karen: I think I just want to emphasize again, the importance of hope, something that we grasp for when we’re desperate, but hope is really a powerful cognitive strategy. The work of Martin Seligman, he writes about something called the Hope Circuit, which is the idea that in the face of just devastating impossible circumstances, if we can find a way to look toward the future with any little bit of hope, that it can help us get through those challenges. So I would just emphasize to people that, for me, hope is a really important research-based strategy that I try to apply in my life. One of the things I’ve been doing at night when I fall asleep, I was perseverating, about all of the scary stuff, and I was projecting into some really dark places and one of the things that I’ve been doing is tried to at that point in my day, to think about a hopeful future and what’s it gonna be like to hug loved ones again, and get to go to a bookstore or the library, which are two of my favorite things to do? And that is one of my practices, and certainly do I go into those other places at other times? Absolutely. But I just want to remind people, I think we can respect and honor the challenges that we’re facing, and also remember hope and resilience, and keep practicing those as well.

John: Excellent.

Rebecca: Apparently, you should talk all the time because Ada is incredibly attentive to you, Karen. [LAUGHTER]

Karen: Oh, hi, honey! [LAUGHTER]

Rebecca: She’s listening to you.

Karen: Oh, I love that.

John: And until you can go to the bookstore, [LAUGHTER] you can order 99 Tips for Creating Simple and Sustainable Educational Videos. It’s a wonderful book, and for those who are creating videos, either for the first time, or who’d like to do it more efficiently, it’s a really great resource and you can get that from Amazon or directly from the publisher. In fact, there’s a discount code that we’ll list in the show notes as well.

Karen: Great. Thank you.

John: Also, we just discovered we had a mutual friend in common, Leighanne Penna, who I worked with at Duke many years ago, and you went to grad school with.

Karen: Leighanne and I were at UMass Amherst back in 2004 together, and we recently reconnected. She’s in Greece, and I’m going to help her campus do some work with transitioning from land-based to online education. It’s really interesting. They’ve made that shift, and now they’re interested in helping faculty develop those emotional connections online, which I’m really excited about, and I hope others will recognize the importance of doing that as well. But it was great to reconnect with her and to find out about that small-world connection.

John: We always end with the question, “What’s next?” which I think is a question we all have in mind these days.

Karen: So, what’s next for me is [LAUGHTER] some puzzles, watching the Masked Singer with my 11 year old and my husband who are home with me, walking my dog, those are part of my daily routine. And in terms of higher ed, I’m hoping to continue to do more to share this message of the importance of becoming trauma aware in our teaching, whether it’s online or possibly land- based in the future, and just reminding folks that empathy is within all of our scope of practice, no matter what our background and expertise, we can always practice empathy, and hoping to help as many folks as possible. That’s something I enjoy doing, it helps me to stay well, and hoping to just keep serving in whatever way I can.

Rebecca: Thanks so much for taking us on a journey from trauma all the way to hope. [LAUGHTER] It was a really nice conversation.

Karen: Oh, well, yeah, I appreciate that. And it is tough to talk about sometimes. And I know I think that’s one of the reasons that we avoid it, and I have a lot of empathy for folks that sometimes they’re just not ready to come to that conversation, but it is important. I think, that those of us who are ready and prepared to engage in that conversation and to start educating others.

John: Thanks again, especially for joining us on such short notice and it was great to talk to you again.

Karen: Thanks, everyone.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer. Editing assistance provided by Savannah Norton.

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130. Radical Hope

Faculty enter teaching careers with the hope of shaping a better future for our students and our society. In this episode, Dr. Kevin Gannon joins us discuss what faculty can do to build a positive and inclusive learning community that empowers and motivates students. Kevin, also known as the Tattooed Professor, is the Director of the Center for Excellence in Teaching and Learning and Professor of History at Grand View University. He is also the author of Radical Hope: A Teaching Manifesto, which has recently been released by West Virginia University Press.

Show Notes

Transcript

John: Faculty enter teaching careers with the hope of shaping a better future for our students and our society. In this episode, we discuss what faculty can do to build a positive and inclusive learning community that empowers and motivates students.

While this podcast was recorded before the global pandemic resulted in a shift to remote instruction, the message seems especially timely.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer.

Rebecca: Together, we run the Center for Excellence in Learning and Teaching at the State University of New York at Oswego.

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John: Our guest today is Dr. Kevin Gannon, also known as the Tattooed Professor. Kevin is the Director of the Center for Excellence in Teaching and Learning and Professor of History at Grand View University. He is also the author of Radical Hope: A Teaching Manifesto, which has recently been released by West Virginia University Press. Welcome, Kevin.

Kevin: Thanks. Great to be here with you.

Rebecca: Today our teas are:

Kevin: I am actually drinking water right now, but I am brewing up some Japanese green tea as we speak.

Rebecca: Excellent.

John: And I am drinking a peppermint, spearmint, and tarragon blend.

Rebecca: I have now resorted back to my English afternoon. I’m like about three or four cups in today, so I’m back to my old habits. [LAUGHTER]

Kevin: So you’re ready to go, then, is what you’re saying.

Rebecca: Yeah, I’m ready to go. [LAUGHTER]

John: We recorded one earlier today and she was off on a different tea, so.

Rebecca: Yeah. [LAUGHTER]

John: We’ve invited you here to talk about Radical Hope. Could you talk a little bit about the origin of this project?

Kevin: Sure. So the book actually started as a blog post I wrote back in the summer of 2016, back when we all had so much hope and optimism, right? [LAUGHTER] So it took me a lot longer to write it into a book than I thought it would. The first draft of the manuscript was actually really angry. [LAUGHTER] And as Jim Lang, my editor, pointed out, we’re not titling the book Radical Anger. We’re titling it Radical Hope. [LAUGHTER] So people would ask me, “So what’s it like to be writing a book on hope?” And I’d say, “Well, it’s interesting,” and “How’s the book coming?” …and… “Well, it’s interesting,” but that’s where it got its origin, and the blog post was written, I started the blog I think in 2014, even, I was trying to jump start my own writing practice. So, I figured having a platform to kind of put stuff out there in a less formal sort of way and try to develop ideas and if one or two people read them great, but it was mostly for me. And this post came after a particularly interesting semester, and interesting euphemistically speaking, where I was really trying to kind of make sense of some struggles that I had personally in the classroom with my students, but also just kind of the higher ed landscape in general, and I really felt like writing some, kind of clarifying my values and my approach, would be a really useful reflective exercise, and so that’s what the post came out of. And it seemed to resonate with a lot of folks, and Jim invited me to turn it into a book and longer than expected later, here we are.

John: Even though we’re in fairly challenging times right now, teaching, as you note, is an act of radical hope. Could you elaborate on that concept just a little bit?

Kevin: Absolutely, so I’m using the word radical in its sort of literal sense, like root level, fundamental, pervasive. It’s an ethic, I think, that informs or can inform, and I would argue, should inform every sort of nook and cranny of our practice. So if you really think about it, what we’re doing on the everyday basis, the seemingly routine choices we make, “Here are the textbooks I will select, here’s how I’m going to run this particular class on this particular day.” Putting the work and the effort into doing those things is an assertion of hope, because otherwise we wouldn’t be doing those things, or we’d be doing them very poorly, or we’d be doing them and bitching and moaning about it the whole time too… which you see… but I would suggest the acknowledging that we are taking a stance with our teaching practices, whether we realize it or not. And I think it’s a lot more useful to realize that, to acknowledge it, to own it, and to be proud of the stance that we’re taking.

John: We’ve all seen those faculty who are often posting on Twitter, who are often posting comments on Facebook dealing with students, but they’re still in the classroom, and they’re still trying to make a difference, even if they don’t always display that hope. I think most of us have that hope. But one of the things you talk about in your book in the chapter on “Classrooms of Death” is the inspiration you found from the work of a 19th century Danish philosopher. Could you tell us a little bit about his critique of the educational system in Europe during that time?

Kevin: Sure. It’s Nikolaj Frederik Severin Grundtvig who I had no idea about, even as a historian of the 19th century, until I started working here at Grand View, which was founded by Danish Lutherans and we are the sole remaining Danish Lutheran college in the country, so there’s your niche higher ed market for the day. [LAUGHTER] It’s interesting that ethics suffuses a lot of the identity, I think, here in terms of access, in terms of looking at things democratically and what Grundtvig basically argued is he looked at the classical model of elite centered higher education in 19th century Europe that was built along the lines that we see in places like Harvard in the United States, so it was sort of a finishing school for the gentlemen of society, where you would learn things like Latin, and rhetoric and ranks would be assigned and all those sorts of things. And so that’s what Grundtvig called, in his sort of characteristically blunt way, Schools of Death. So I adopted the title from that for the chapter, even though it’s perhaps the most heavy metal chapter title ever, which I’m proud of. [LAUGHTER] It was like “You wrote a book on hope, but chapter one is called Classrooms of Death,” and I was like, “Well read the chapter, you’ll understand.” And so what Grundtvig does is he posits what he calls a life affirming vision of education, which is what we now know as the Danish folk school model, and it’s a mind-body-spirit model, it’s holistic, but what it really does is Grundtvig sees education as something that should enliven and awaken, as opposed to just sort of stultify and further ossify structures, in particular sort of this elite structure that was already in place. So that really appeals to me, and I think that if we’re looking for an ethic to think about our own institutions and the purpose of higher ed, we could do a lot worse than that.

Rebecca: I think it’s interesting when you’re talking about the idea of awakening students or awakening the community of learning, that a lot of faculty talk about trying to be neutral in the way they deliver content.

Kevin: So I’m trained as a historian, right? And so we, in our field, talk about this a lot. We have to be objective. Well, what is objectivity? That’s not a neutral term. In fact, Thomas Haskell, a social and cultural historian who wrote a great book called Objectivity is Not Neutrality that gets at this concept too, but this idea that there’s some sort of objective set of things out there, and if I present them objectively enough that all of my students will learn them thoroughly. Again, every choice we make, whether we realize we’re making it or not, is still a choice. And in that sense, education is eminently political, and if we try to ignore that and disregard it, we actually, I think, do more damage to it because then we make unthinking decisions. We don’t think about, necessarily, the consequences of the long-term effects of the decisions that we make. I think it’s much better to sort of acknowledge that, yes, we are on eminently political terrain, it is shaped by politics and identity and difference, and our students are not coming to us from a vacuum. They are coming to us from structures of inequality from a larger society, where all of these things are embedded. So we can’t pretend that our classrooms, whether they’re fully on ground or online, or whatever learning space it is, we can’t pretend that they’re somehow hermetically sealed from the rest of our students’ experiences. I don’t think it serves any of us well, them or us.

Rebecca: Wait, do you think we’re all people then and have emotions? [LAUGHTER]

Kevin: Yeah, I know that sounds like a radical concept, but one of the phrases that I heard of originally from Jelani Cobb was this idea that we are full and complicated human beings, and I just love the way that that’s phrased, full and complicated. It’s messy. We are complicated people. We are the products of an intersection of a kaleidoscope of experiences and identities, and that shapes the way we teach, that shapes the way that students learn, that shapes the spaces that we’re in, and I think we miss a real opportunity if we choose to not think about that as we create learning spaces and practice within them.

John: So when faculty try to be neutral and try to present content to students, what are they missing in terms of dealing with the actual students in the room rather than the ones they imagine to be in the room?

Rebecca: Or perhaps themselves. [LAUGHTER]

Kevin: Right.

John: …which are usually little clones of their own past.

Kevin: One of the things that I tell colleagues a lot is, and I struggled with this earlier in my career, is when I was a young history major undergrad, I loved my history classes. I was in front, I was taking notes, I thought the lectures were witty and erudite, but now I am teaching classes with all of those students who were sitting behind me in those undergraduate classes who felt a little differently. So how am I teaching those students, they are not learning history, and they are not connecting necessarily in the same ways that resonated with my experience. And so in thinking about that, we know that students learn better and that learning is more effective and meaningful when there is that connection, there is that relevance to the student experience. And so we want students to be motivated, and a big part of that is avoiding demotivation, and I know that sounds like an obvious point, but there are things that can happen that will immediately turn off that switch for students. So I’ll give you one example of a way that the sort of aspect of neutrality could actually really damage the learning experience. At my institution, recently, a student came to me, an African-American male student, one of two African-American men in the class, 27 people in the class total, so the rest of the students were white. We are in Iowa, which you may have heard is a white state predominantly, and a discussion about the Confederate flag came up. And actually there’s a house about two blocks from our campus that flies the Confederate flag on a 20-foot tall metal flagpole in the front yard. So it’s something that our students see and notice, and this discussion came up and it turned into, very quickly, some white students say, “Well, it’s just a symbol of history. It’s a symbol of heritage. Basically, you can separate it from the defense of slavery, why don’t people get over that?” And these two Black students in the class were like, “Y’all really need to understand that this means something different to us,” and the instructor, in that case, completely unplugged, disengaged, let the students argue it out for themselves, and I think what that thought process was is, “Well, here is the marketplace of ideas. We’ll throw all the ideas out there and the best one will win.” And what it turned into was here are two Black students at a predominantly white institution being forced to basically argue for their basic humanity in a class of 25 white students and do that work by themselves. And so while the idea may have been that the instructor is not going to be an arbiter or shift things one way or the other, what you really have in that situation was something extraordinarily damaging, so when the student came to see me right after that class, they were in a place that it pains me that any student enrolled in one of our colleges or universities would be at the emotional place where that student was after that class.

Rebecca: I think that’s an interesting example, I had a situation one time when I was teaching, I teach art and design classes, and I had a critique class for graduate students with an international student that was using the Confederate flag as a symbol, but really didn’t understand the history. I pushed against that, “You really need to understand the history of the symbol and what it means and there’s a lot of different interpretations,” and the white students in the class just like “Ah, free speech, free speech.”

Kevin: Right.

Rebecca: So I think it’s worth addressing that part of those kinds of conversations too, when a faculty member is trying to facilitate something and point out different identities and different perspectives, pushing against the dominant messaging that’s happening in the room when people are piling on, and that’s, I think, exactly why faculty try to move to the neutral zone, right, like, I don’t want to be here.

Kevin: Yeah.

Rebecca: It’s certainly not comfortable.

Kevin: Yeah, it’s very much an avoidance mechanism. In conversations like that, I think it’s a natural reaction. If an off- ramp appears, I’m going to take it, but that’s not our job. [LAUGHTER]

Rebecca: Yeah, boy, did I want to disappear. [LAUGHTER]

Kevin: Yeah, and I get it, as a historian, again, of the Civil War Era. I’ve been in the class where the one white student will say, “Well, why don’t Black people just get over slavery, it was 150 years ago for crying out loud,” and then feeling all the oxygen immediately sucked out of the room as we all look at this sort of figurative hand grenade that’s been rolled into the middle of the class. At that point, I was certainly reconsidering my choice of locations for the day. But I think it’s a really important thing for, in particular, our white students to learn that free speech doesn’t mean that basic humanity, dignity, and civil rights are open to debate, right, just as I would not hire a flat earther to teach a geography class. There are certain things that are not part of that discourse, because an idea that there is, for example, biologically distinct categories of race, of which some are inferior and some are superior, that’s not true. And so I’m not bringing a flat earther to teach geography and I’m not going to re-litigate racist pseudoscience in a history classroom, and I think that we have to get over this idea that if I retreat into some sort of clinical objectivity, that that’s going to fix everything, because it doesn’t, and our students see that. We say that we want our classrooms to include all our students, for all of our students to feel like they belong. We want our students to take risks. We want our students to not be afraid to fail, that if we haven’t created a space where every student genuinely feels that we mean what we say with that, then that’s a real problem.

Rebecca: I think it also means that we need to be willing to do all the things that we ask our students to do, too.

Kevin: Yeah, what a radical concept.

Rebecca: I know, there’s so much radicalness happening in this conversation.

Kevin: Very on brand, yes.

Rebecca: I think many faculty try not to take risks because you don’t want a mutiny in your class, it takes a little bit of bravery to do that, but I think if we’re not modeling that, and modeling failure, and modeling the ability to learn from that failure, then I don’t know how we can possibly ask our students to take those same risks.

Kevin: Yeah, especially if they see us actively avoiding taking those risks. I think students have a pretty finely calibrated BS detector, and so if we say that our values are one thing, and then when we have the chance to put those into action, and we decline to take that opportunity, that gets noticed. You’re absolutely right, that I can’t ask my students to do anything that I’m not willing to do myself in the classroom. And so what are some of the ways that we could model that effectively for our students, and of course, that’s going to look different. As a tenured white male professor, that’s going to look different for me to model failure than it would be foran early career faculty of color, for example, but I think that there are ways that we could do that in ways that are appropriate for our own context and for our individual class and student contexts, where we could model that yes, not everything goes perfectly the first time, learning is messy, learning is complicated. We’re going to struggle with some things, we’re going to problematize students’ prior assumptions that we have to create a sort of net underneath that when they feel that precarity for the first time, so it’s a structured discomfort rather than a throw ‘em to the wolves kind of discomfort. That’s really important, I think.

John: One of the things you suggest is that faculty should work to building equity rather than equality into their instruction. Could you talk a little bit about that?

Kevin: Absolutely. Yeah, so equity and equality are related concepts, but they’re not complete synonyms. And I think sometimes we get so focused on the equality part in terms of “I am going to be fair, so here are the expectations that I have of all of my students and here’s my attendance policy for all of my students,” and etc, etc and I don’t think that we’re flexible enough if we stick to that approach. What equity means is that every student has an equal opportunity. An equitable space is one where students can learn and succeed, and I will help them connect to or provide the resources with which they can do so, and of course that’s going to look different for students depending upon their prior academic experience, depending on their experience with the subject, all those sorts of variables that go in, and we don’t treat students equally now anyway, even if we say we do. Some students come to office hours and some don’t. Some students we work a little bit harder with outside of class and some we don’t, depending upon needs. We try to engineer discussions all the time. If there’s that one student who’s always raising their hand, sometimes we look somewhere else first. So we do this sort of engineering already. I think what’s useful is to acknowledge the fact that equity involves us thinking in a lot more nuanced and flexible way than just laying down a consistent policy in the name of fairness and then handcuffing ourselves to that.

John: And students come in with really diverse needs, but you suggest as part of this work towards equity, we have to be careful to avoid a deficit model. Could you talk a little bit about that and why that could be damaging?

Kevin: Yeah, so this is one of the things that I personally struggle with the most, I work with at risk students here at my institution, I teach some college success courses and some credit recovery courses, and even the label “at-risk,” like all of a sudden, what I am now doing is I’m categorizing students in terms of something they’re missing, and so when we work with students and think about things like developmental level courses, for example, what we’ve done is we tell the story really well of what our students can’t do. They can’t read, they can’t write, they can’t… And it’s very easy to sort of tell ourselves the story of “Well, this is how they are and this is the hand I’ve been dealt.” We don’t really talk all the time about what our students can do, even the ones that we would say are academically unprepared or that come from under resourced school districts. What are the strengths that they bring to class? Some of our students have had to navigate really difficult academic terrain, and now they’re in our classrooms. That ability to navigate difficult terrain is a real asset. So how can we make use of that instead of talking about whether all of their writing is grammatically and mechanically correct, but I really struggled because it is very easy to type. We want to help students, some students are going to need more assistance than others, how do I not see those students solely through the lens of what they’re lacking? Social workers would call this a strengths-based approach. I have colleagues in our social work department who really helped me think of this in some interesting and, I think, productive ways. So thinking about in terms like that, because if you think about it pervades a lot of our discours as faculty. Don’t we always say like, “Oh, today’s students can’t do this, like the previous, you know….” And we’ve been doing this for every generation of students, like “They’re always on their smartphones, so they can’t read a book, they don’t have the attention.” So it’s very easy for us to fall into these narratives. We’ve already told ourselves a story about our students before we’ve even actually worked with them.

John: You tell a really interesting story, a really moving story, about a student who stopped showing up for class after starting in class doing really well. Could you share that?

Kevin: Yeah, it’s one of the more obviously memorable things that’s happened. This was actually very early in my teaching career while I was doing my doctorate. I did my PhD at South Carolina, but I was living in Texas at the time, and I was a lecturer, an adjunct faculty member at Lamar University in Beaumont, Texas. So this is just a couple of years into teaching anything more than just one class a semester, and so I’ve tried to find my way and figure all this out and I’m teaching this survey course, it’s got about 45 students in it, and again, yeah, there’s a student who’s a little bit older, her friends were taking it together, the kind of mid 20s working students, but were taking classes to finish up a degree, started out really strongly and then just kind of disappeared and missed the first exam, didn’t come back for another week, and then it was two weeks, and so I’m asking her friend, like, “Where is so and so, she’s really in danger of failing the class, I need to connect with her so we can talk about what she could do to catch up.” And her friend was very vague, said “Well, she’s been going through some stuff, but she’s going to call you, she’s going to email you.” And that didn’t happen again for another little bit, and so I at that point, I just said, “Well, you know, so she’s gonna fail the class,” that narrative that goes through my head, like “I’ve given her all these chances, and she hasn’t taken me up on any of these opportunities, and hey, you know, that’s on her. Sometimes decisions have consequences.” And so I’ve told myself the story, that she’s just sort of blowing off the class and blowing me off and making these poor choices. Well early the next week, she does come to my office before class. And as I talk about in the book, I remember the scene so vividly because she looked awful, not just sick, but just, like, awful. And what she told me was that she’s coming off a heroin addiction, and she goes to the methadone clinic and the only times the clinic is open are the same mornings that we have this class, and sometimes she comes out of the clinic and feels so physically awful that she literally cannot come to campus or class. And so at that point, I’m sitting there and as soon as she started talking, I knew like, “Okay, my assumptions are about to be proven completely incorrect, right?” And then the story, I didn’t know what to say at first, and I was just kind of stunned. What happened was, we did have a conversation about “Okay, what could work for you? How could we work around this if you want to stay in the class,” and she was in a program that had very tight sequencing, so this class this semester was really important. So we came up with some ways that she could make up the work but also continue on so she didn’t fall further behind. We did a little supplemental instruction and she got a “B” in the class. She stayed in school, she ended up graduating, I think, a year and a half or so later. And what that really taught me was, again, this power of narratives, because we’ve all had students who kind of ghost us. It’s really frustrating, and then we start thinking about “These students have made really poor choices, and they can’t do this. Maybe college isn’t for them right now.” But here I have, you know, a student coming off a heroin addiction, which I have not done that personally, but I understand is really, really difficult physically, mentally, emotionally. I have some experience in other areas of substance abuse, but not that and needs the opportunity. And if I had shut down before she had the chance to visit, what would have happened at that point, like if I just said no, and that this was a required core class for her curriculum, what path happens after that, so who am I to say no, you have to stop when you are willing to make the effort. This whole myth of the entitled student, well here was a student that was literally at the lowest point in her life, probably, still trying to do this thing academically, and to me that was amazing. So who am I to not provide that opportunity and resources and that process that semester was an eye opener for me then, but I think really has shaped the way that I approach those sorts of “life happens” kind of moments with students ever since.

John: But you already created an environment where she felt comfortable talking to you. Not all faculty would have done that.

Kevin: Yeah, and I don’t know exactly what I did to do that, but I’m very mindful of trying to do that now for exactly that reason.

Rebecca: I think we all have students who have, not that narrative, but narratives that are powerful like that, that demonstrate they were making really good life choices, actually, at the moment, even though we were judging and thinking that perhaps they weren’t great life choices.

Kevin: Yeah, exactly. The proper choice for that student at that point was not to make History 1321 her first priority, so, yeah.

Rebecca: That was a good choice.

Kevin: Exactly.

Rebecca: I’m really involved in accessibility and universal design for learning and spaces like that and inclusive pedagogy. And we’ve been really, as a team on campus, been thinking about ways to set up our classes so that it actually predicts that those kinds of things will happen, that we are setting our classes up from the start to accommodate those students.

Kevin: Yeah, absolutely.

Rebecca: And make them successful. Can you offer some tips about strategies that we can use, just so our classes are structured from the beginning without having to make exceptions, that it’s actually just open in that way?

Kevin: Yeah, it’s this idea of universal design for learning, that some of the things that we do think of them in terms of accommodations for a student with a documented disability. In this West Virginia series that I’m in, Tom Tobin and Kirsten Behling’s book, Reach Everyone, Teach Everyone, is a fantastic overview of this idea of universal design. I think the best place to get started, and the way that I’ve really been able to think about this, is looking at the accommodations requests that we’ve gotten from a disability service office and the student brings in the form and “I need time and a half on an exam.” The first question to ask is, “Would this be an accommodation that would benefit learning for everybody, not just this particular student?” And so we get beyond this idea of one accommodation for one student at one time, and then we start thinking about, as you say, “How can I create a space that minimizes the need for those accommodations?” Because it’s already baked into the cake. In my experience, an accommodation request for time and a half on an exam got me thinking about “Why am I offering exams? Why do I have them as time limits? What am I really trying to assess here? And how might that shape the format of my exams?” And so now my exams are take-home, and there’s a different set of criteria and a process that we use, and they’re still summative assessments, but now, no one needs to make an accommodation request for time and a half or a different classroom. And so that’s, I think, one sort of practical example that people can use is when you get a request, ask yourself, “Is this something that would work for everybody?” And most likely, the answer will be yes, and then it’s “Okay, how do I operationalize that?”

Rebecca: I was talking to a group of faculty too about big groups of students being absent with the flu or COVID-19, or whatever it might be at anytime, and also just making it so that if a student has to miss a class because we don’t want them in our class if they’re sick, I don’t want to get sick. Everyone else in the room doesn’t want to get sick, how can we make sure that they can get that content or that experience in a different way?

Kevin: Exactly. So one of the other requests for accommodations that I would get a lot was students who wanted to record lectures, or discussions, or whatever happened to be going on in class. And of course, my thought was, “Well, this might be something that benefits everybody.” So when we do that we put it on our LMS, we have the audio file, you can stream it. And in my city, we don’t do public transit really well, it takes you an hour and a half to get anywhere on the bus, and so if you’re riding the bus from across town, maybe you want to listen to what you missed in class. We have a lot of student athletes who travel, well here’s a way to catch up on actually what happened in class rather than just a recap of it. So we’ve got tools at our disposal and some practices that we’re already doing individually. A lot of this is just thinking about how might we scale that out to work best for all of our students.

John: I’ve recorded nearly all of my classes for about five or six years now, and one of the things that surprised me was how students who had English as a second language would play back things multiple times and also slow down the pace so that they were more comfortable, until they get up to speed so that they got used to the technical terms in the class, and that was something I hadn’t really considered when I started doing that.

Kevin: Yeah, that’s a great point. Yeah.

John: You talk in your book a little bit about creating an inclusive environment in the classroom. Could you talk a little bit about what general strategies faculty should focus on to start towards a more inclusive environment?

Kevin: Well, I think it starts with this idea of universal design. How are we making learning the most accessible for all of our students even before we’ve met them, right? So what learning spaces are we creating? And again, back to this larger idea of thinking about the choices that we’re making. So at my institution, when I started here at Grand View in 2004, our student body was something like 92% white. Now we are 65% white, so in terms of race and ethnicity, my campus is diversified in its student body extraordinarily. And so how am I thinking about that when I’m choosing course materials, when I’m framing assignments, so sometimes it’s simply, “Who are the authors of my textbooks? What do they look like? Where do they come from? What’s their story?” Students who are taking my course, if I tell them that “When you take a history course you are a historian, right? We are involved in doing history. You can create knowledge in this field.” If I’m telling students that they can be knowledge creators in my field, do they see examples of people like them who are knowledge creators in the field? Because otherwise, my words don’t rain quite as true. So creating inclusive spaces in many ways a product of design, and then how do we put that design into practice? So being mindful, we know from the research that male students get called on in discussions much more than female students, male students interrupt more. So how am I framing? How am I having a conversation with students about expectations for when we’re working together in discussion in that seminar setting? How do we think about what people need in the classroom in terms of supportive materials, whether it’s recording or whether taking notes in a certain medium or not? How’s that going to work best for everybody? I think inviting students into that process early on, having them be collaborators and co-creating some elements of the learning space in a way that it’s not just the class discussion, but maybe have them do some writing and reflection about what has worked for them in terms of their learning in their academic career, and what are the things that have gotten in the way of their learning, and then looking through those results, and then coming back and debriefing the class the next time, like, “Here’s what you all told me, here are some of the things that I heard a lot, here are some of the things that maybe we should put on our radar screens for this discussion and then go from there.” So paying attention to the space we’re creating, whether it’s an on ground or an online course, the decisions we’re making about what’s going to furnish that space in terms of course materials, and then bringing student voices in and setting that idea of collaboration and all of our responsibility for making sure that that learning space is inclusive throughout the duration of the course.

Rebecca: When you’re talking about collaboration, I know you’re not just talking about students collaborating with each other, but also students collaborating with the faculty and thinking about the group as allies rather than adversaries. Can you talk a little bit about that?

Kevin: Yeah. So that’s my mantra, that so often we see students as adversaries, and they should be seen as our allies. And I think a lot of that is it is difficult to be a practitioner in higher ed right now, and especially if you’re a precariously employed faculty member and you’re teaching at three different campuses, and it’s eight courses and you’re stressed through the roof, who do you see the most? Your students. So for us, a lot of times students become the target of convenience, or the free floating stress and anxiety that we have rests there first, because that’s the easiest landing spot. I think it’s really easy for us to get into that place, and I think we need to be super mindful not to do so because the students are the ones that are in these spaces with us. So thinking about “What are the stories that we’re telling ourselves about students? What are the stories that students have been told about themselves?” So we know math anxiety is a thing. So many of our students have been told “You can’t do math,” that total fixed mindset, and that does a lot of damage, in my colleagues in the math and computer science department here, is true across the country. You know, that’s a big problem in terms of a barrier to learning. I think one of the most powerful ways to address it is to get students to see themselves as active participants in creating their knowledge. So how can we do things where we collaborate with them maybe to create course expectations or how are discussions going to work? How are we going to work if it’s an online class? What are the expectations we’re going to hold each other to in these interactions? Thinking about maybe assignment choice, I’ve got particular learning outcomes, can I let the students fashion a way in which they’ll demonstrate those outcomes? Maybe it doesn’t have to be a traditional research paper, it could be a number of other things. I talk in the book about un-essays, which I think is a really interesting and fun concept and has being used really well in history, for example. Students collaborating means students taking ownership of their learning as well, and that’s what we all say we want, so I think we need to be able to create spaces for our students to do that. Now, it’ll look different in a larger survey-level class than it might an upper=level seminar, but I think there’s the space to do that no matter what the class context, and I think it’s a really important thing to have student voices help shape the environment in which after all, they’re going to be learning in.

Rebecca: As a designer, a topic that comes up often is designing for people without including them.

Kevin: Yeah.

Rebecca: So we want to design with, and not for, and so…

Kevin: Right.

Rebecca: …you’re essentially describing that exact process, where you’re inviting students in to help design the experience..

Kevin: Yeah.

Rebecca: …rather than just designing it for them by making a lot of assumptions about them.

Kevin: Yeah, and sometimes I use the metaphor of a house. But if we take a learning space, of course, I’ve built this house, do I have to furnish it and put in the carpets and paint the walls and do all that before anybody else comes in, or is that a process we can all do together? And maybe we decide we want to knock out a wall and add on something. Are there ways that we could do that? Because again, if this is the structure, in which we’re all going to be occupying throughout the duration of the course, is it a structure that works for everybody, that promotes rather than puts barriers in front of learning?

John: One of the things you talk about in terms of this collaborative approach is how to deal with issues such as distractions in the classroom from laptops and mobile devices. Could you talk a little bit about that?

Kevin: Yeah, the great laptop debates. As I’m sure everybody’s aware, this has been something that sort of lights social media on fire among educators about every six months or so. And my position is, as I titled a post on it, “Let’s Ban the Technology Ban.” Again, back to this idea of you know, are we handcuffing ourselves to overly rigid policies that aren’t going to work for all of our students? I don’t have a “no-laptop, no-cell phone” policy. That said, if a student is on doing their fantasy baseball team, that’s a problem. I invite students to collaborate when we set up class expectations, like “What’s going to help you learn? What do we want to hold each other accountable for in this class?” And it’s funny, because I’ll ask if they don’t bring it up, like “Okay, what about cell phones and laptops?” A lot of them share prior experiences like, “Oh, I didn’t know we were allowed to have those in class.” So it’s like, well, we have this thing called the internet, which could be a really useful resource at times, so why would we cut ourselves off from it, but then I show a quick summary of some of the research that talks about how technology use that’s not on task actually distracts people around that individual student just as much as it does the original student, and that reframes the conversation completely. Because now it’s not this “Well if I want to check out and go on ESPN or whatever, that’s a choice I make and I’ll suffer the consequences.” It’s “No, now you’re stealing time from classmates around you who didn’t get to make that choice,” and so if we’re going to be accountable to one another, what does that do in terms of thinking about about what we’re going to do and not do and what kind of environment are we going to create? The conversation that comes out of that is really interesting. So it’s this idea of laptops and phones, but not doing off-task stuff when we’re supposed to be doing on- n task stuff, and respecting other people’s attention. Because when you have conversations like this, and you ask students, “What are the things that we want to do to create this space?” The first thing that comes to their mind is respect. Well, what does that mean? So a part of this is we’re not going to steal somebody else’s time and attention, the resources that they have to bear for learning. So then when, and it’s not if but when, somebody’s doing their fantasy baseball team, I don’t have to be the cop. I’m not the bad guy. I just remind them of something that we all committed to earlier in the semester. And so it takes a lot of the kind of drama and distraction out of those reminders, and it becomes a nudge rather than cell phone cop and I’m much more comfortable with that because then it doesn’t create this sort of dramatic power imbalance in a classroom where we’re trying to flatten things out.

John: And you also say it could be used by the instructor, I believe, as a signal of when students are losing focus. When you have an activity that may not be so engaging, if you notice many of your students are distracted, something’s not working.

Kevin: Exactly, right? So you hear people complain, like “All of my students are on Facebook during class.” My first response, it sounds snarky, but it was like, “Doesn’t that sound like a you problem? Why are they all on Facebook?” It’s not that we need to be up there, one man or one woman entertainment, but it’s like, if I look out and see all of that, the first question I’m gonna ask is, “Alright, what’s the common denominator in all of this?” And then, “Where are we going to go to fix it?”

Rebecca: And it’s funny, a lot of times, especially if you’re doing group work or something, it’s because the students need a little more structure. They’re not sure what to do nex. Often, they might need just a little more instruction, because maybe they’ve never done a task before, or they’re intimidated by it, or they’re not really sure where to start, or they’re stuck and they don’t know how to move forward.

Kevin: Yeah, I totally agree. I think group work gets such a bad rap because it so often sucks, but I think a lot of that is due to the fact that we sort of assume that students know how to do group work, and I’ve been on enough faculty committees to know that not a lot of us know how to do effective group work, much less our students. So what kind of structure are we providing? I’m a big fan of Mary-Ann Winkelmes and the TILT framework, the Transparency in Learning and Teaching that asks us to be really explicit about not just the goals, but the actual tangible steps that need to be done, and then, what does excellence look like in this task? How are you going to know if you’re doing this right? And that’s really reshaped my approach to group work in terms of providing that next step. Once you do this, here are some of the things to think about, once you answer this question, here are some of the ways that you might think about representing the knowledge or reporting this back out to the class, because otherwise, “Let’s get into groups. Let’s work on this.” Well what does that mean, right? And so after a few minutes, you’ll start to see that drift. So in this case, I think structure and not handcuffing people to anything, but providing steps and options and some sort of direction for students to take their efforts is, I think, really useful.

John: And building in these expectations, one of the places where we all should start with our course is the syllabus, and you have a chapter on “Building a Syllabus Worth Reading.” Could you talk a little bit about some of the key things to put in a syllabus to make it worth reading?

Kevin: I am a syllabus dork, syllabi fascinate me. I love to look at what people are doing, how they’re thinking about and conceiving of their class, their field. I mean, I’ve sought counseling for it, but yeah, I am an unabashed syllabus dork and I think a lot about syllabi. And we certainly all had our share, in our own academic career, of syllabi that we got and just sort of disappeared into the ether. It was something that I would never use for the rest of the semester. So I think we’d lose an opportunity when we approach the syllabus. The common metaphor is that the syllabus is a contract, and there’s this urban legend that there are actually court cases and judicial precedent that has defined it as such, and that’s not true. That’s not true at all. The syllabus has never been interpreted legally as the same way that one would interpret a business contract, for example. I think if we approach syllabi as, in many ways, this might be the first at least formal interaction the student has with us or our course. So what’s that first impression going to be like? Is it going to be like reading the rider to an insurance contract for my car, or is it going to be an invitation? Ken Bain talks a lot about the promising syllabus, which I think is a really useful way to think about it, because with any course we’re promising our students something, “You will be different as a result of this course. When you get to point B, you’re going to look back at point A, and say I am different in these ways.” So my syllabus should be able to answer the question, “Well, how am I going to be different? What’s that going to look like, and how am I going to get there?” And there are a number of ways to do that, where you can actually say things in interesting ways as opposed to legalese, it’s okay to use first person rather than the “instructor will” and the “students will” it’s “I will” and “y’all will” or “you will” if you don’t want to as colloquial as “y’all,” it’s okay to put in some pictures. It’s okay to think about design a little bit. It’s okay to have it to be just visually appealing. One of the things we really struggle with is of course, institutional bloat in terms of policies, right? …like, “Here are six pages of stuff that you got to put into your syllabus.” Well, are there ways you can offload that? Put it in your LMS and then put a link in the syllabus. “Hey, there’s other stuff that you should read too. Here it is, but I’m not putting six pages of “Thou shalt not” in a syllabus that’s supposed to promise you what the great parts about this learning experience would be.” What is our syllabus saying to our students? What are we telling them? The syllabus tells our students, “Here’s what I think about you, and here’s what I think about this class.” And so if we have two pages about what academic dishonesty is, and what plagiarism is, and what horrible fate will await you if you do it, heaven forbid if you do it again, what I’m telling my students, right there is, I am spending so much time on this because I expect you to cheat. Is that what I really want to tell my students? In my case, the answer is no, and so, there are other ways to get at that sort of academic integrity thing talking about collaborative expectations and accountability, and we’ll talk about this together, why these things are important, and then I’m not giving them a litany of things, “Do this and you will have X consequences,” and the syllabus should provide what the students need. “How am I going to know if I’m doing well in this class? What’s important to you in this class? What’s important to the instructor, and when am I going to be expected to do things?” I mean, we ought to have a calendar in there and it ought to be pretty clear. We ask our students to plan ahead for a whole semester, we should too, even if things change, and we should note that like, “Hey, things will probably change, but here’s how I’m going to communicate that if they do.” …so taking the steps and paying attention to those details, so our students know I have put thought and care into this initial go at a learning space for us.

Rebecca: We’ve been talking a lot about what to have in the syllabi, but if students’ expectations have been that it’s just a disposable document, because that’s what their experience has been in the past, how do we convince them that the one that we’ve created, that we’ve taken so much care to set the tone for, is worth the effort to engage with?

Kevin: That’s a great question. The first answer to that is, what is the first impression of this? Is it a visually compelling document to look at? And again, that doesn’t mean we all have to be graphic designers, but is this a photocopy of a photocopy? Am I just copying and pasting it from last semester and I forgot to change a couple of the dates? Students will put as much effort into the syllabus as I put into the syllabus. There are some tips and tricks, you can hide easter eggs in there. “Hey, if you’re reading this section, send me an email with a picture of a dinosaur,” or something like that. Some people do syllabus quizzes. An interesting thing that I have some colleagues who do is the first day of class, they divide students up into a group and each of them tackles a part of the syllabus and comes up with if there’s any further questions from having gone through that section. And so it’s sort of a way to assess as well as having students in the syllabus. And it’s also something that should live throughout the semester, we should be referring to it frequently. There should be links to materials in there, are there other course materials that we might embed in the syllabus? Is it a place where, if students lose a paper copy, that they can go into the LMS and get a copy of it, for example. Having a calendar, a good course calendar in there, keeps them reiterating back into it as well. And I think too, again, the first day of class is a real opportunity. We have a tradition here, the students call it syllabus day, where “I come to class, the instructor hands out the syllabus, we’re out after 10 minutes.” And so I had a student come in once, like, “Are you gonna keep us the whole class?” And I was like, “Well, yeah, that’s kind of the plan,” and the look of disappointment on their faces. [LAUGHTER]

John: I get that all the time.

Rebecca: Yeah, me too.

Kevin: What have we conditioned them to do?

John: I wouldn’t want to cheat you out of this discussion, this is where we’re inviting you to this class, yeah.

Kevin: Right, exactly, and it’s such an opportunity, and so a way to squander that opportunity is to read the syllabus for 20 minutes for the first part of that class. So how are we using the first day of class to pique interest in the course, and maybe looking at the syllabus doesn’t come until the second day, or later in the first day, like “I want to highlight a couple of things, and then next session, we’re going to talk about these couple of things, so be ready for that.” If we treat it as sort of a routine, “Okay, here’s a syllabus,” then they’re going to treat it that way, too.

John: We should note that you have some wonderful examples of syllabi on your blog, and we’ll share a link to those in the show notes.

Kevin: Oh, thank you.

John: We should also note that you’re wearing a T-shirt that says “Decolonize your Syllabus.”

Kevin: That’s right, yes. Today, and that is courtesy of Yvette DeChavez who directs a writing center at a university in Austin, Texas, and I bought it off her website and I can send you the link if you want to include it in show notes. She does a lot of great work, she was the one who introduced me to this concept of decolonize your syllabus and again, thinking about the choices we make, and what those say to students, I find it really important and fascinating work. And it’s a great t-shirt too, so everybody wins.

John: So we always end with a question, what are you doing next? [LAUGHTER] What’s the next blog post that’ll evolve into a book?

Kevin: I need to update the blog, so that’s a good nudge in that direction. Actually, my current book project is I’m working on a textbook for the U.S. Civil War and Reconstruction Era, and the textbook was conceived as “I really don’t like any of the textbooks in the field, so I’m going to write my own, dammit,” and it took me about 10 years to get to that point. So it’s actually going to be a textbook framed through a continental history approach, which in the Civil War is often missing, and it’s going to be framed through settler colonial theory. And one of the things I’m doing with it, that so far the editor is okay with, is putting all the cards on the table up front. A lot of textbooks are based in a theoretical approach. Very few of them will tell you about it, I’m going to tell you about it right here. So, inviting the students in to those choices right away and talking about “Well, what is settler colonial theory? How does it provide a really powerful explanatory lens for what we’re going to be looking at?” and sort of demystifying that process. I’m excited, and I think it’ll be a little bit of a different textbook, it’ll certainly approach the period differently, if it turns out the way that I hope, maybe it’ll start some interesting conversations and help instructors who, like me, were frustrated with some of the extant stuff out there for teaching a course that’s offered across most colleges and universities.

Rebecca: Sounds like an exciting adventure, but the writing process is never done. [LAUGHTER]

Kevin: Right? What’s the old joke? I like writing, but even more I like having written. [LAUGHTER]

John: Yeah, it’s always so much easier in retrospect.

Kevin: Right? I do want to make sure that I really take the time to enjoy this book being out and the conversations that are surrounding it. I’m fortunate to have been invited to several places to talk about things in the book, to explore a lot of these things differently. I love going to other campuses and doing that. So, that’s the immediate next steps, are to continue the conversations that hopefully the book has started and see how they resonate with various people in different institutional contexts. I’m really excited for that.

John: I really enjoyed reading this. I read the PDF version because my print copy is not coming until later today.

Rebecca: Well, thank you so much for joining us. It’s been a really fun conversation.

Kevin: Thanks, I thoroughly enjoyed it. Thanks for having me with you, I appreciate it.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer. Editing assistance provided by Savannah Norton.

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