398. Multicampus AI Initiative

Faculty are faced with the need to adjust instructional strategies in response to AI. In this episode,  Racheal Fest and Stephanie Pritchard join us to discuss a professional development initiative for faculty involving six campuses.

Racheal is a Pedagogy Specialist at the Faculty Center for Teaching, Learning, and Scholarship at the State University of New York at Oneonta. She also teaches writing courses in the English Department. Stephanie is the Coordinator of the Writing Center, the Coordinator of Writing and Ethical Practice, and an instructor for classes in poetry and English composition here at SUNY Oswego. Racheal is the Principal Investigator and Stephanie is one of the campus coordinators on a SUNY multi-campus grant focused on faculty development related to AI.

Show Notes

Transcript

John: Faculty are faced with the need to adjust instructional strategies in response to AI. In this episode, we discuss a professional development initiative for faculty involving six campuses.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

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John: Our guests today are Racheal Fest and Stephanie Pritchard. Racheal is a Pedagogy Specialist at the Faculty Center for Teaching, Learning, and Scholarship at the State University of New York at Oneonta. She also teaches writing courses in the English Department. Stephanie is the Coordinator of the Writing Center, the Coordinator of Writing and Ethical Practice, and an instructor for classes in poetry and English composition here at SUNY Oswego. Racheal is the Principal Investigator and Stephanie is one of the campus coordinators on a SUNY multi-campus grant focused on faculty development related to AI. Welcome Racheal and welcome back Stephanie. It’s been a while.

Racheal: Thanks for having us.

Stephanie: We’re very happy to be here.

Rebecca: Today’s teas are:… Racheal, are you drinking any tea today?

Racheal: Yes, I actually came prepared with two teas. I’m a big tea drinker, and I’m starting with an organic loose leaf orange pekoe, and then that will be my allotment of caffeine for the day. And then I’ll be drinking an herbal tea, which is a honey turmeric chai.

Rebecca: Both of those sound delightful, but maybe you’re slightly an overachiever in the tea category. How about you, Stephanie?

Stephanie: I am drinking my go to Earl Grey tea, and then perhaps this afternoon, will indulge in some blueberry green tea.

Rebecca: I knew that Earl Grey was gonna be involved.

John: We do have, by the way, I think, four different varieties of Earl Grey tea at the teaching center, and I think Stephanie has tried each of those at one point or another.

Rebecca: How about you, John?

John: I have a spring cherry green tea. Now that it really is spring here, we haven’t had snow for over a week.

Rebecca: At least today, it feels like spring. We’ll see what the dice rolls tomorrow. I have Chai today.

John: We’ve invited you here to discuss this multi-campus grant funded AI professional development program that you’ve been working on all year. Can you provide an overview of the program?

Racheal: So, this program is called Teaching with AI: A Cross-Campus Community of Practice, and essentially we brought together faculty from six SUNY campuses, including regional comprehensives, technology schools, and community colleges, and we asked them to design learning activities that integrate AI into the classroom in ways that are critical, active, and inclusive.

Rebecca: So you mentioned that there’s six campuses involved. Can you talk about how many faculty are participating?

Racheal: We have about 66 faculty participants at this time, and the majority of them are funded by our IITG funding. But we were able to get some additional funding at Oneonta and Oswego as well. And Oswego, as Stephanie and John, you can attest, had a really big and enthusiastic cohort.

Rebecca: For those that aren’t familiar, can you describe what an IITG grant is?

Racheal: The IITG grants are innovative instruction technology grants. They’re awarded across the SUNY system, and they’re peer reviewed through a competitive process that is used to distribute funds, especially focused on educational technology, and often OER (open educational resources).

Stephanie: We are participating with six other SUNY campuses, and those campuses are Alfred, Morrisville, Oneonta, Orange, Oswego, which is my campus, and Schenectady.

John: Could you talk a little bit about what the participants in this program have been asked to do as part of their work in the program.

Stephanie: Our project began in January, and we started with a webinar from Anna Mills, who is an advocate for AI literacy and also for OER or open educational resources. She teaches writing at the College of Marin, and we made her webinar available to all of the participants in our grant. But we also had some interest from SUNY, so we advertised the webinar through SUNY’s Center for Professional Development, and we had a very large group of participants attend Anna Mills’s talk, which really focused on thinking about AI, how it’s affecting the different assignments that we’re giving in our courses in all sorts of different ways in higher education. She also spoke about some strategies that teachers should consider as they are really working to either adapt AI into their courses or sort of try to manage how AI is affecting the classes that they teach.

Racheal: And I’ll just add that one thing I really love about Anna is she is focused on critical AI literacy, and that was a big piece of our project, as we’ll talk about as we develop the details, but she has been a voice that is kind of guiding conversations about evaluative engagement with AI and not only ways to integrate and use it in the classroom, but also ways to think about how to protect learning objectives now that these tools are widely available.

Stephanie: So we started our project by listening to Anna Mills, like I mentioned. It was very well attended, and that was in early January. After that, each of our campuses had a day-long kickoff event where participants in each of our cohorts gathered in person on the various campuses, and we led them through a series of structured activities and introduced them to the grant objectives and deliverables. We also shared with them the Brightspace shell that we had created specifically to help guide our cohorts through this process.

John: And I’ll add that in the initial meetings, one of the things that was really helpful in getting everyone there, besides requiring people to be there as part of the process, there was also lunch available, which made it a little bit nicer, and it created a very nice environment for people to begin their work together.

Stephanie: It was a very nice way to pull everyone together on our different campuses, introduce them to one another, and also sort of see what level of knowledge or engagement our different participants had at the very beginning of the project. We had participants on our campus who were doing all sorts of different things. Some had already been integrating AI into their courses in various ways. Others were experimenting with ChatGPT for the very first time during that day-long kickoff event. So it was really interesting and kind of energetic and wonderful to see all of these different people in a room learn what they were doing and also learn about what they wanted to do and what goals they wanted to achieve with the project.

John: And I’ll also note that some of the faculty were there mostly to learn how to keep students from using it as an alternative to learning. Once they started seeing, over the course of that day, ways in which they could use it and perhaps have their students use it productively, t here was a pretty significant shift in their attitude towards AI use over just the course of that very first day, which has continued over the project.

Racheal: That’s a great point, John, we saw that here at Oneonta as well, and I think that we have a number of faculty on our campus who are quite enthusiastic about AI and have been adopting it, and some of the other diversity that we saw in the room that I thought was really interesting. There were folks who were more skeptical about AI or more invested in kind of protecting learning objectives, and I did want to make sure that the experience helped them to think about those problems and questions, because those are so pervasive. And then there were faculty who also have been adopting really enthusiastically in different ways, so creating a space for both of those groups to kind of learn together and hash out different positions, even while maintaining those different positions, because I think AI’s integration, it really varies across disciplines, and I think that that richness and diversity was a really valuable and important part of this project.

Rebecca: So beyond that first kickoff day, what were some of the other things that faculty have been required to do as part of the project?

Racheal: So after the kickoff, we moved on to a series of monthly meetings that we had planned, and those meetings were designed to continue the conversation and also to offer pedagogy support around designing learning activities. So in addition to thinking about AI integration, we were also offering that pedagogy support of thinking about backward design, thinking about how to begin with course objectives, how to design an activity that is active and inclusive for students, and then how to think about feedback and assessment. So we’ll talk a little bit about the rubric that we use. I mean, we did use it to assess faculty deliverables, but it was more of a tool to guide the conversations about what a strong learning activity could look like in a range of contexts. So that rubric kind of guided our monthly meetings. We were focusing on having an AI policy in your syllabus, developing at least one course objective related to AI. And then we were focusing on designing the learning activity and finally offering feedback and assessment on the learning activity. And we’re wrapping up those monthly meetings in April. Some campuses have already hosted them. Mine is actually this Friday coming up, and at that April meeting, we were giving folks a chance to share and give each other feedback on drafts of their assignments and learning activities before they submit those final drafts.

Stephanie: One of the things that we tried really hard to do in those monthly meetings was to model effective ways of teaching to everyone who was participating in our program. So in addition to the things that Racheal mentioned, like backwards design, we also spend a good chunk of time focusing on the TILT approach. For example, they had an option, they could do an in class learning activity with AI or they could have their students submit something in an out of class way. So we spent some time talking about what those assignments could look like, and why that level of transparency in your expectations as a teacher matters, and why that’s really important. We also spent time, as Racheal said, talking about feedback and all of the different ways that we give feedback to our students, whether it just be a grade or written feedback or verbal feedback, using a rubric or not, using peer feedback as a successful strategy. So we really tried, during these monthly meetings and through our Brightspace shell, to really model what effective teaching looks like, in hopes that our participants would take that and then apply it to the projects that they were developing.

Racheal: And another important piece that pairs with that, I think, Stephanie, we also tried to be really responsive to the different needs and contexts that our faculty were bringing. If you were planning an in class learning activity, for example, you’re not going to grade that or provide written feedback, and we certainly weren’t expecting that. We wanted to allow for a range of approaches, so we talked about strategies for giving feedback during class or through conversation. We tried to ensure that a range of different approaches to learning activities and assignments were represented in the conversation.

John: And just following up a little bit on that, one of the reasons we focused on the TILT framework is because, in the current environment, students may choose to use AI as an alternative to learning material, and we’d like them to be aware of why we’re asking them to do specific things, because if they understand that they’re developing skills or tools that are going to be useful for them later, it’s more likely that they’ll actually engage in it actively themselves, rather than trying to skip the actual learning by using AI. So we’ve encouraged faculty not only to do it in these activities, but also to integrate the TILT approach into all their teaching and learning activities.

Rebecca: For those that aren’t familiar, TILT stands for Transparency in Learning and Teaching. We do have a previous episode on that, that we’ll put in the show notes.

John: And we’ll share a link both to that and to Mary-Ann Winklemes’s website, which describes this as well. And just as one more aside related to this, if you’re not sure of how to create a TILT assignment, you could always feed an assignment into AI and ask it to put it into a TILT framework. And that works especially well if you also share your course learning objectives with the tool as well.

Rebecca: One of the things that I’ve heard all three of you mention is this Brightspace course that you set up for faculty. Can you talk a little bit about this?

Stephanie: So we spent some time as a leadership team developing the Brightspace shell. We knew that we wanted a common place for all of these materials to live, especially the support materials, as our participants were working their way through our different months, or our different modules. So we worked with members of the leadership team to develop this Brightspace shell that could kind of serve as a common place for us all to come together. In that shell, in addition to uploading our monthly materials that would focus on a different piece as we moved through that rubric that Racheal was talking about earlier, we also established clear guidelines for all of our participants so that they could understand what their requirements were as they moved through the program, which we’ll talk more about in a little bit. But that Brightspace shell also offered opportunities for our participants to talk to one another. One of the things that we required our participants to do was engage with one another in what we called our community of practice discussions. So our participants were required to engage with a small group of their colleagues from different campuses. This was a little bit interesting, because Oswego and Oneonta had larger cohorts than some of our other participating campuses. At Oswego, we were lucky enough to receive some additional funding and support from our Chief Technology Officer, Sean Moriarty, which we really appreciated. And I know that Oneonta had some extra funding as well. Is that right, Rachael?

Racheal: That’s right. We had initially requested funding for 10 faculty to receive stipends of $600 each, but our Faculty Center for Teaching, Learning, and Scholarship was able to provide additional stipends for, I think for us, it was six more members to participate in the program. And I think for you, you were able to double that number.

Stephanie: So, Oswego ended up with 24 participants total, which was about 14 more than what we had initially planned for. So in the community of practice discussions, it was a little bit heavier with membership from Oswego and Oneonta, but we were still able to design these discussions based off of what our participants requested. So some wanted the opportunity to speak with people from other campuses who were in similar disciplines as themselves, and some wanted to be in groups with people who were from totally different disciplines to sort of learn what other people were doing.

Racheal: I think we’re bringing out here the two tracks that ran parallel throughout the course of this experience. On the one hand, we had our in-person cohort meetings on each of the six campuses, and that allowed people to connect across departments from a range of disciplines with folks on their own campus. And then we had this second element that Stephanie has been talking about, that was the cross-campus community of practice element, and those were virtual meetings with three or four faculty members per group. And we asked those cross-campus groups to meet for a minimum of two times and then to post their takeaways to the discussion area in Brightspace. That way we could track and see what our faculty were talking about. We could take a look and answer questions that might have come up. And we also, as a leadership team, responded to those discussions on Brightspace, and we really saw the groups talking about a range of topics. One of the reasons that we wanted to connect faculty across campuses and not just run these cohorts on individual campuses, is that we’re seeing faculty bring a lot of different approaches and attitudes to AI, and a lot of that is place specific. A lot of it is related to institutional cultures or resources, and so the ability for faculty to meet from across the system and to share what their institutions are doing to support professional development related to AI, as well as to share what different departments or what conversations around AI might be happening in those different spaces. We wanted to create space for people to come together and have those conversations.

Stephanie: It was also really interesting, because participants in the cross-campus groups, in addition to having these other conversations about AI and pedagogy, began to really work well together as a unit as they worked on the deliverables for this project. So they worked together to share their ideas for their learning activity, their learning objective, their syllabus statement. And then as we got deeper into the project, they started to share drafts with one another and to ask each other, is this meeting the criteria for the grant? Are we making a learning activity that’s critical and active and inclusive? Do you have feedback for me? So as we talked about earlier, we had the meetings on each of our individual campuses with our campus groups, but it was really nice that the cross-campus groups were engaging with one another beyond what we had initially imagined, which I thought was really a nice bonus from this.

Racheal: I completely agree, and to try to facilitate some of that conversation as a leadership team, we didn’t want to impose structure on these meetings, but we also wanted to provide some resources for getting those conversations started. So we created on Brightspace question banks that faculty could choose to draw from to guide those conversations. And so with those suggested structures, I think we were able to leave room for that creative exchange. And each group was able to kind of determine how they wanted to use that cross-campus group time.

Stephanie: We also had, in addition to the cross-campus group discussion boards, we also made additional discussion boards that were optional, so participants could choose whether or not they wanted to participate in a board called community conversation, which was very informal, just a way for people to share their thoughts or ask questions to one another. And again, this was not required, but we did have participants posting there, engaging with one another in that way. Then we also had another discussion board that we called news and tools, which was basically the opportunity for participants to share new tools that they had stumbled across, or post things related to things that were happening as new AI tools were developed and came out. As we know they’re changing so rapidly. Things are coming out every single day, so participants had the opportunity to share that information with each other as well, and I think it was nice to give them the opportunity to participate in more than just one forum, because, as Racheal said, we had several members who were very engaged in the project, and I think valued other spaces to collaborate.

John: What are some of the examples of learning activities under development by faculty?

Stephanie: So, materials for this project are not due for another two weeks or so, but we have had several participants submit their materials already, getting things all squared away before the madness of final exams week here. So we did have a few faculty who were thinking about engaging with AI tools as part of the brainstorming process. So for example, one of our participants here gave an assignment where students were asked to use Perplexity, which is a free AI tool that also can access the web and provide suggested sources. He’s asking his students to use Perplexity to help them continue brainstorming for an assignment that they’re working on in the class. So students already have some general ideas of what they want to do, and he’s asking them to engage with Perplexity to deepen their brainstorming. So for example, ask Perplexity to provide some suggested sources to the topic that they’re considering, and then evaluate the sources that Perplexity is suggesting. He also asks them to prompt Perplexity, to give them a counter argument to what they’re exploring. So those are some examples. T hat would be an example of a learning activity. It’s something that he’s going to have them do in class. And the nice thing about his prompt is that he gave his students four different sample prompts that they could take and then put into the tool, but they would have to fill out the details of their particular brainstorming. So that’s one example from our campus. Racheal, would you like to give one example from yours, and then I can do another one?

Racheal: Absolutely, that sounds great. I’ll share an example from Oneonta, while saying as well that the leadership team will be taking a look at the examples across campus once folks are uploading them, as Stephanie has said, but we haven’t done that yet, so we only have the knowledge of folks we’ve been working with on our own campuses. So one faculty member in sociology here has been developing a project that I think is really interesting and exciting. He’s going to be teaching a course in the fall that has a unit focused on conspiracy theories and thinking specifically about how to debunk or counter conspiracy theories. And so he has identified an AI chatbot called DebunkBot, which has been developed, I think, out of Cornell. And he’s going to ask students to identify a conspiracy theory of their choice, engage with DebunkBot to see how the AI counters that conspiracy theory with factual information, and then they’re going to evaluate those AI outputs. And I think within the conversations he’s having with students, too, is the question of, do facts work against conspiracy theories? There are various opinions on that, so not only evaluating DebunkBot’s outputs, but also thinking about it as a tool to counter conspiracy theories. What are its strengths and weaknesses? And what I really like about this project is, I think that it exemplifies that critical element that we’ve been emphasizing through this project. By critical, we really mean evaluative. We are asking that all of these learning activities and assignments take up that AI literacy task of helping students evaluate AI outputs and evaluate AI as software.

Stephanie: Tagging on to the evaluative piece, one of our colleagues here is working on an assignment that asks students to sort of reverse write a paper. So she’s giving her students a prompt and asking an AI tool of their choice, probably ChatGPT I imagine… one of the components of our grant that we really emphasized was trying to make these assignments or learning activities as inclusive as possible. So we’re thinking about access, who has access to this technology. And since ChatGPT doesn’t require users to make an account, there is a free version, a lot of faculty are leaning toward those sorts of tools for this. So anyway, one of our faculty here is asking her students to have ChatGPT generate an essay on one of the books that they’re reading for the course, and students are then going to look at the essay and evaluate the output that ChatGPT has created. So they’re going to look at things like whether or not the material is accurate, if there are hallucinations, if it is in fact doing what it was asked to do. So I think they’re being asked to analyze, “So how is the quality of ChatGPT analysis?” And this faculty member also has a series of follow up prompting questions to have the students continue to engage with this essay that was generated and see if they can make it better, or see if that’s it, if it’s as good as it’s going to get, and if there are still holes in the analysis or with the argument. As a writing teacher, I thought that that was a really cool way to look at what this technology can do, really consider its limitations as well, and think about how are we going to do writing, teach writing as we keep going, as more students rely on these sorts of tools.

Racheal: I love that you were emphasizing the inclusivity piece there, Stephanie, which has come up in our conversation where you were mentioning especially how you emphasize TILT on Oswego’s campus. On Oneonta’s campus, we talked a little bit about UDL, universal design for learning, but those were frameworks that we wanted to keep in the mix as part of the conversation, we didn’t necessarily have time in our progression to really dive deeper focus. So we set some basic guidelines for inclusive activities that we encouraged everyone to meet. And those were, as you said, making sure that whatever AI tools you’re asking students to use they have equal access to. So that would look different on different campuses as well. Here at Oneonta, we’re a Microsoft campus, and that means that we have Co-Pilot for all students over 18. And if you’re thinking about, when you’re introducing students to AI tools, not only making sure that everyone can access it, but also making sure that you’re thinking and talking about who might have access to paid versions, because students are sometimes subscribing to ChatGPT at that higher level, and just making those conversations about what tools you’re using part of the conversation. The other inclusive piece that we really emphasized was just that providing instructions to make sure that you’re aware that people… students, specifically… are bringing different levels of knowledge of technology to the classroom. Some students are using AI all the time, others have never used it and don’t want to. I think we’ve had those conversations in our group. So just being aware of the diversity of student capabilities as part of that inclusivity and accessibility piece was really important to us too.

Stephanie: Just to kind of tag on, I thought it was really interesting that, as we talk about access and who has access to a paid tool versus a free tool, I’m sure you have seen, I know John and I have spoken about this a little bit that, right now ChatGPT has a free trial of their paid version that they’re marketing specifically to students. So it’s ongoing from now until the end of May, which I thought was really interesting. And I know that they’re not the only tool that has done that. Is that, right, John?

John: Gemini and Claude have also done it, and one of them I forgot, which one actually is extending it until next year. So there’s a little bit of competition going on to get more students using their particular models, because student use does make up a remarkably large share of the use of all the AI tools now, for reasons that perhaps are not always as positive as we’d like.

Stephanie: I think it will be really interesting to see how that continues to develop as we move forward. They’re doing this two month free trial. Now. What does that mean for the beginning of the fall semester and beyond that?

John: One thing we should also note is that this podcast is coming out in June. We’re recording this in late April, which is why snow was as recent as last week, and why many of the references are towards the last stages of the semester. This is a rare occasion for us to be this far ahead in our recording. We often record things a week or two before their released, but we’ve happened to be able to get a lot of podcasts scheduled within a fairly short period of time. Along the lines of the assignment that Racheal mentioned in evaluating sources, Mike Caulfield has been developing a prompt for SIFT, which is his approach for analyzing the veracity of online claims, and as of last night, he’s developed an expanded version of that prompt, and we’ll share a link to that in the show notes as well, because we can use AI tools to try, not only to create false information, we can also use it to try to verify claims.

Rebecca: One of the things I’ve heard you all talk about quite a bit, and I’d like to hear a little bit more about, is the rubric that you were using to evaluate the assignments and things that faculty were creating.

Racheal: Yeah, the rubric that we developed, as I mentioned earlier, we really thought of this more as a tool to guide our conversations, rather than as an assessment piece. But we’ve run at SUNY Oneonta, similar cohorts devoted to different learning activities and aims in the past, and we knew from those experiences that being really clear about what the deliverables are and what elements we’re privileging and would like to see, that’s going to help faculty design learning activities that then can move as we’d like to move them, to our public facing repository. So we focused on three categories of evaluation on the rubric. First, we were asking folks to develop an AI policy for their syllabus. That was a big part of this project, too. As we are thinking about helping faculty and students navigate the emergence of AI, students are coming into a range of classes that all have different expectations for them. So some faculty might be saying, “if you use AI at all, you are cheating.” Others might say, “I want you to use AI. You have to use it. And here are some of the ways that I’ll be evaluating your use of it.” So just thinking about how we as a leadership team could support students by encouraging AI policies through this experience was important to us, and those policies would capture a wide variety of approaches to AI in the classroom. Some policies that we’ve seen have given guidelines assignment to assignment, where some assignments require AI use, some ask students not to use it. We’ve seen policies that outline the specific ways students might use AI throughout the semester, and we’ve also seen policies that said you can’t use AI except in these very specific ways that I ask you to on this learning activity. So we’ve really seen a range there. And the rubric begins with that AI policy element and with the course objective. So one of the elements that we’re collecting as part of the deliverable with the learning activity is the syllabus with an AI policy and a learning objective.

Stephanie: And I think it’s important to emphasize as well that regardless of how faculty feel about AI, like whether they’re embracing it or they’re saying, “I really would prefer you not use AI in this course.” It’s really important for us to be transparent with our students about what the rules are. As Racheal said, our students are generally taking five different courses or more with five different faculty who have a whole bunch of different feelings about this. So some people might think I don’t want them to use AI in my course, so I’m just going to not put anything on my syllabus. It’s so important for our students that we are transparent, regardless of how we feel about it.

Racheal: Yes, and that was one of our aims with including that syllabus element. So the second rubric element focused on the learning activity itself. And again, that had the critical, active, and inclusive piece. I think we’ve done a good job talking about how we define critical as evaluative, and how we define inclusive as tool access and instructions. And I guess I can just briefly define active as students are using the tools themselves. So we’re not just asking you to demo AI in a lecture. We’re saying, “Get students in there evaluating outputs for that AI literacy piece.” And I do think it’s important to mention here that we had many conversations about students who want to opt out of AI tool use, students who might have environmental reasons for not wanting to use the tools or other ethical reasons, and we did talk about strategies for that, including alternatives that would allow students to maybe engage with an output that the instructor created from AI or alternative assignments that aren’t actually asking them to engage with AI, but might be asking them to evaluate AI in a broader conceptual way. So those alternatives did come up for us. And Stephanie, maybe you could talk about that last rubric piece, the assessment and feedback element.

Stephanie: Sure. So we thought that it was important for our faculty, as they are designing this assignment, to really think about how this assignment or learning activity would be assessed. How are they going to give feedback to their students as they experiment with these tools, as they evaluate these tools, and what does that assessment piece mean? So we have some participants who are just doing one assignment or one learning activity, so they have to just think about that one piece. But we’ve had several participants in this project who have become inspired by the one part and have decided to make lots of changes to their assignments or their learning activities, and then think about what assessment means for them and for their students. So as we talked about earlier, the feedback piece is very important, as our students are critically and actively engaging with these tools, because we have to guide them through what they are learning. If we are really focusing on AI literacy and helping our students understand or begin to understand how these tools might impact, not only the work they’re doing in the classroom, but their future jobs. Every career is going to look a little bit different. Some are really going to be embracing these tools and expecting our students to understand how to use them, where others perhaps not so much. An example, I teach creative writing courses. Right now. In those courses, I am not emphasizing AI use because, for many of my students, they’re looking to submit their work to different journals, and most creative journals at this time are not accepting AI-generated work. So it’s important to acknowledge that, and it’s also important to focus on why we’re going to continue to do things the way that we’ve done them a little bit for the past, right? But other courses, if I’m teaching English composition, and I’m teaching them different ways that they can outline or draft or brainstorm, how they can use AI to get feedback on their own work and their own writing. Those are important skills that will come in handy for them later on, as we talk about things like efficiency and making more polished drafts and getting feedback before you turn something in. Those skills will come in handy more so for those students than for some of the creative writers.

John: We have a student advisory board for our teaching center, and they met last week, and one of the things that came up was the topic of AI, and two concerns that students discussed pretty actively was that a lot of faculty have not made clear yet what their expectations are about whether AI use is allowed, when it is allowed, and so forth, and they noted that it was more rare than the norm for people to actually have made those policies. We’ve obviously been encouraging faculty to do that for a couple of years now, but it hasn’t made it out to all of our classes yet. But our institution will be requiring an AI policy statement in the syllabi beginning next fall. So this transparency issue and being clear about your expectations is really important. The other thing they were concerned about is being falsely accused of AI use, and this is something that is very concerning for students, and we have a lot of cases where some faculty are just completely ignoring AI, and others are assuming that AI is being used by all students all the time, and accusing students of using it without any real proof in many cases, and it’s a somewhat troubling environment.

Racheal: Yeah, I think that’s such a good point, John, about the range of approaches that students are taking to AI, as well as the different assumptions that faculty members are bringing. And I think that there’s sort of a spectrum of assumptions, where, on the one hand, you have the idea that AI should be completely left out of the classroom and any use of it is cheating. On the other end of the spectrum you have we should embrace AI and use it for everything in the classroom, and if we’re not teaching that, we’re being irresponsible. So we are seeing very polarized views on our campuses, and I think that a professional development opportunity like the one we’ve been running needs to respect and honor and speak to both of those positions, while also making the conversation a little bit more nuanced. And I think one of the ways that we’ve done that is to show that bringing AI into the classroom actually addresses the problem of students using it for cheating and plagiarism, because students are: A) aware that the faculty member knows about and is actively engaged with those tools, so they might be less likely to just copy and paste, which is the use that most people do regard as cheating or plagiarism. And in addition, it not only shows that faculty members are engaged with and knowledgeable about these tools, but in my experience, students are really hungry for guidance from faculty on how to engage with them in an ethical and informed way. So we’re helping them build those AI literacy skills by confronting and talking about these tools in our classes. And to me, that might lead to them using the tools more in specific ways that we’re guiding them to, but it can also lead to them using them less in situations where we want to protect those learning objectives. Like Stephanie, I teach in the writing classroom, and I have been devoting this semester to engaging with and thinking about AI, but that has meant we have plenty of writing and activities where I’m asking them not to use it, and then we have activities where I’m asking them to use it in specific, guided, critical ways. And so I think that that more nuanced approach than we need to totally keep it out or we need to totally embrace it, that’s the area that a lot of our faculty are working in, and I think it serves our students really well.

John: And Stephanie and I have also, in a series of workshops here, encouraged faculty to co-develop their AI policy statements with students, so that students are involved in that conversation, and if they help develop the guidelines for the class, they’re much more likely to abide by them and to buy into them.

Stephanie: To piggyback off of that as well, in our cohort, especially, I mentioned earlier that we had a range of experience levels with AI tools. And what’s been really interesting is that for participants who are trying these tools for the first time, they’re having some important realizations about what these tools are or are not capable of, and I think that’s really important. If we are teaching and we’re saying, here is my AI policy, and here’s why, if we are familiar with what the AI tools can do, I personally feel that our students are going to be more receptive to that. If we are making assumptions about what the AI tools can do, or how well they can complete a task, but we don’t really know, then how are we going to recognize an AI’s work when we come across it? So for example, this is a dated example, but I think it works still really well, in a writing classroom, for a little while after ChatGPT came out, the solution to avoiding AI-generated work was to ask students to write reflectively, because they’ll be writing from their own personal experience, and an AI tool can’t replicate that. And I remember leading a workshop, and I showed an example of a reflective essay that was generated by AI, and this was like two years ago. All I had to do was prompt it a little bit. I asked it in a revision of the reflection to include a sad story about how the tool had a childhood dog that they really loved, and that relationship with their dog is the reason that they wanted to pursue veterinary studies. And it generated this beautiful reflective essay that you would have never known from anything else. As I continued to prompt it, I asked it to include volunteer activity, and it made up a name of an animal hospital… at the time that didn’t exist, but now it would, because AI tools have gotten so much better. So it’s just really interesting as we think of what the limitations are, and how there are not as many limitations in so many different fields. That is, of course, not the case for all fields, but the tools continue to evolve so quickly. So I think it’s important for us to recognize what those limitations and capabilities are, and then if we know, I feel that our students are more likely to trust our judgment, and then believe us when we say, “Yes, perhaps you could use AI for this, but let’s not because I want you to develop this skill that will help you as you continue taking more classes here, or as you graduate and start looking for a job.”

Rebecca: We’ve talked a bit throughout the conversation about how faculty have engaged with the program over the course of the year so far, in creating assignments and in the discussion boards, et cetera. Is there any additional things that you want to share about how faculty have responded to participating in this program.

Racheal: I think that some of the feedback we’ve received is that it’s been really nice to have institutional support to help faculty do work that they felt the need to do in their classes. Faculty want to respond to AI’s emergence, and oftentimes we know faculty are overworked. There’s so much to do, and so being able to get that institutional recognition through a stipend to say “this is important, and we’re offering support for developing these activities.” We’ve heard faculty report that they’re happy that the opportunity is available to do things that they’ve already wanted to be doing, but here they can see the institution supporting that.

Stephanie: I agree, and it’s also been very helpful as we have these conversations with our participants to think about effective practices on the whole with AI. So for example, there has been conversation everywhere about using AI tools to grade student work and to assess student work. So we’ve had opportunities to have those sorts of conversations about why, perhaps, it’s not in our best interest as teachers to use AI to give feedback to student writing, for example. And it’s been nice to hear what other people are doing, like Racheal said, with that support aspect, but also the conversations allow us to sort of come across those topics that might just be neglected otherwise.

Racheal: And I’ll just jump in, Stephanie, because your comments about using AI to assess and grade has also been an important part of our conversations at Oneonta. And again, we’re seeing really polarized views, where some people are saying, “I would never do that.” Some people are saying, “I’m already doing that in these specific ways.” And we’ve talked there, for example, about the Student AI Bill of Rights, which circulates online. And one of the elements of that AI bill of rights for students is that students should have the right to know when faculty are using AI for feedback or other forms of engagement, and so I agree that this has been a really great place to have those conversations which might be taking place informally or in departments, but in this interdisciplinary setting, people are able to talk about those issues and share their views.

John: So we always end by asking, and this is something particularly appropriate with AI, what’s next?

Racheal: As we’re wrapping up this project, we are looking to move the learning activities that our faculty will be submitting to Brightspace into an open access repository that my colleague Ed Beck here at SUNY Oneonta is helping to develop, not only for our grant, but for another IITG-funded project out of Albany that is generating some K-12 resources. So we are creating that repository space via SUNY Create and after we collect our faculty learning activities on Brightspace, we’ll be guiding them to move revised versions of those activities into the repository. So we also have our presentation at CIT, which is the Conference on Instructional Technology that SUNY convenes every year across the system, we will be presenting at CIT on this project, and by that time, we will have more information on the website and how to access it, so that faculty, not only across SUNY, but across the internet, will be able to view the learning activities that we’ve been talking about today.

John: And we should mention that SUNY Create is basically an instance of a system-wide license for Reclaim Hosting’s domain of your own.

Racheal: And after CIT, we’re hoping to extend this work, maybe in new ways. We’re thinking about ways to bring campuses together for communities of practice. And one thing that’s been really important to me about this project has been the value of working with colleagues in educational development, whether we’re talking about faculty or staff at all of our six campuses, all of whom have brought different skills, knowledge, expertise, passion to this project. We’ve had leadership team members who work in the social sciences and have brought that qualitative research and assessment knowledge to the project. We have created pre- and post-assessment surveys that are helping us collect data on the success of the project, and we couldn’t have done that without Deepa Deshpande, who’s at SUNY Alfred. We also have leadership team members who are bringing expertise in the classroom, that includes Stephanie, John, and Laura Pierie, who is with us from Morrisville, and having that faculty insight from a range of disciplines has really grounded the project in the needs of our participants. We’ve also had Dana Salkowski and David Wolf join us from community colleges, and having their input as directors and leaders in teaching and learning has been really crucial to helping us think about how our project could serve faculty at all of our different campuses that we’ve been working with. So I think that it’s been a really amazing group effort, and I’m so grateful for the leadership work of that entire team. I think together, we’ve been able to really support faculty in some of this work, and I’m excited to think about the collaborations that we might be able to pursue going into next year.

Rebecca: Well, thank you so much for joining us. It’s been a great conversation, and it’s a great project to share with others that they might want to implement something similar on their campuses.

John: Thank you. It’s been great working with both of you and I’m looking forward to future collaborations.

Stephanie: It’s been wonderful chatting with you all.

Racheal: Thank you for having us, and it’s been wonderful talking with you today.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

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397. Designing and Facilitating Workshops

In higher ed, like in most fields, learning continues after employment. In this episode, Tolu Noah joins us to discuss strategies to design and facilitate effective workshops and professional development. Tolu is an educational developer with 16 years of teaching experience in higher ed and K-12. She received the 2019 Teaching Excellence Faculty Award at Azusa Pacific University and was named by EdTech Magazine as one of the 30 Higher Ed IT Influencers to Follow in 2023. Tolu’s work has been published in EDUCAUSE Review, Edutopia, and Faculty Focus. She is the author of Designing and Facilitating Workshops with Intentionality: A Guide to Crafting Engaging Professional Learning Experiences in Higher Education, published by Routledge, Taylor and Francis.

Show Notes

Transcript

John: In higher ed, like in most fields, learning continues after employment. In this episode, we explore strategies to design and facilitate effective workshops and professional development.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

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Rebecca: Our guest today is Tolu Noah. Tolu is an educational developer with 16 years of teaching experience in higher ed and K-12. She received the 2019 Teaching Excellence Faculty Award at Azusa Pacific University and was named by EdTech Magazine as one of the 30 Higher Ed IT Influencers to Follow in 2023. Tolu’s work has been published in EDUCAUSE Review, Edutopia, and Faculty Focus. She is the author of Designing and Facilitating Workshops with Intentionality: A Guide to Crafting Engaging Professional Learning Experiences in Higher Education, published by Routledge, Taylor and Francis. Welcome Tolu.

Tolu: Thank you so much. I’m really excited to be here.

John: We’re very happy to be talking to you today. Today’s teas are:… Tolu, are you drinking tea by any chance?

Tolu: Yes, I have passion tea, and I also have water.

John: Very good.

Rebecca: All the things.

Tolu: Yes. [LAUGHTER]

Rebecca: I have Blue Lady tea today.

John: Very good. And is that a black tea or a green tea?

Rebecca: It’s blue. No, it’s [LAUGHTER] black. It’s black. It’s from Scotland.

John: Okay, so it’s not a black and blue tea, then.

Rebecca: It’s not a black and blue tea, not like my other one.

John: …no bruising in shipping.

Rebecca: Yeah.

John: And I am drinking a ginger tea today.

Rebecca: So we’ve invited you here today to discuss Designing and Facilitating Workshops with Intentionality. Can you talk a little bit about the origin story for this book project.

Tolu: Yeah, so the idea for the book was actually sparked by an invitation I received in December 2022. So I do workshops and speaking engagements on the side for K-12 schools and universities, and there’s this one district that I’ve partnered with for years now, doing workshops for their coaches and leaders. And so they reached out and asked if I would be willing to do a workshop on, quote, how to design an awesome synchronous workshop for adult learners. And I remember reading the email and being like, “Yes, like, I would absolutely love to do something like that,” because this would be my first time doing more of a meta workshop on all the things that go into designing and facilitating learning experiences. And I was really excited to be able to kind of peel back the curtain in that way. And so we scheduled the workshop for the spring semester, so spring of 2023, and during the months in between, I was just working on prepping the workshop. And along with that, I had the opportunity to write an article for EDUCAUSE Review that was entitled “Designing Virtual Ed Tech Faculty Development Workshops that Stick.” And that article ended up being one of the most popular articles for the first quarter of 2023, which was really exciting to hear. And so fast forward to May 2023, I did that three-hour workshop for the district about how to design awesome workshops. And the feedback I got from that session was also really positive and really encouraging. And so the responses to both the article and the workshop made me think, “Okay, I think there’s something here. There’s clearly an interest in learning more about how to do workshops well.” And on top of that, I hadn’t seen any books that were specifically geared towards those of us who facilitate in higher ed about how to design meaningful workshop experiences. And so that summer, I started working on the book proposal and drafting the chapters, and the rest is history.

John: You note in the introduction that your book relies on three different frameworks. What are these frameworks and why are they important?

Tolu: Yeah, so the three frameworks that I draw upon are Joshua Eyler’s book, How Humans Learn, where he talks about five ways that humans learn, and then the universal design for learning guidelines from CAST and then the new learning compact, which was developed by Randy Bass, Brett Eynon and Laura Gambino. And so, starting with How Humans Learn in this book, Josh basically like sums up the research on human learning, and he identifies five themes that capture how people of all ages learn. And those themes are curiosity, sociality, emotion, authenticity, and failure. And he discusses the implications of those themes for college teaching. And in my book, I’m kind of applying those themes to the design and facilitation of professional learning workshops. So as facilitators, what are some ways that we can pique participants’ curiosity in our sessions, and how can we create opportunities that leverage the benefits of sociality and things like that? So the second framework that I draw on is Universal Design for Learning, and this has three overarching principles of designing multiple means of engagement, and representation, and action and expression. And typically UDL guidelines are looked at within the context of teaching. So, if you’re a K-12 teacher or a higher education instructor, you’ll think about what this looks like when you’re teaching students. But in my book, I wanted to look at it through the lens of facilitation. So as we are creating professional learning experiences for adult learners, how can we honor their variability and also reduce barriers to learning that exist within the learning environment? And so one concrete example of this would be the “design options for welcoming interests and identities” guideline. And so I actually talk about ways that we can offer participants choice in their learning, and how we can also design more relevant professional learning experiences. And then the third framework that I draw on is the New Learning Compact. And this one has 16 different principles for designing professional learning experiences in higher education. But in my book, I mostly just focus on the first eight, which are most relevant to professional learning programming, and I discuss how we can use these to shape our design and facilitation of workshops as well. So one example here would be the “protect participant time” principle. And so I talk about how can we plan workshops in a way that, once again, makes the best use of the time? What do we want to think about in terms of scheduling? So things like offering sessions multiple times to accommodate different schedules, and then also being mindful of when we’re scheduling events, like by looking at multi-faith calendars and other resources to make sure that we’re not scheduling things at times that are going to conflict with major religious holidays and things like that.

John: This works really nicely in that the last two podcasts were related to UDL and accessibility. So we’ll include links to those in the show notes for anyone who may have missed those.

Rebecca: So, you just described the three frameworks that you’re using, but in your book, you also Zoom in on 10 essential principles for facilitators. Can you talk about a few of those?

Tolu: Yeah, so in my book, I sum up each principle as like one key word to hopefully make it a little bit easier to remember. So I’ll just describe three of them. One of the principles is “connective.” And this is all about how we can foster belonging, rapport, and connection in workshops. So kind of tying back to Eyler’s principle about sociality, how do we actually do that in a workshop setting? And so in this section of the book, in this chapter, I highlight three different types of connections that we want to be intentional about fostering. So that would be learner-to-facilitator connections where we help participants get to know and trust us, and then facilitator-to-learner connections where we get to know participants, and then learner-to-learner connections where we help them get to know each other and also learn from each other too. And in this chapter, I’ve got tons of practical strategies that facilitators can use to foster these different types of connection. So with the learner to facilitator, doing things like sharing a little bit about our personal story in a way that’s relevant and appropriate to whatever topic we’re discussing, inviting participants to introduce themselves, and then also designing ways to center their experience and expertise, and then also using interactive activities that will help participants to work together and connect with and learn from each other. And so I talk about things like liberating structures, which are really helpful activities that can be used in pretty much any workshop design. And then another principle that I talk about is inclusive, which is all about adopting an inclusive mindset. And this would be both when we’re planning and designing the workshop, and then also when we’re facilitating it. And so I highlight a lot of different inclusive facilitation practices in this chapter, things like making sure that the images and materials that we’re using in our workshops reflects the diversity of perspectives and experiences that we have in our society, also making sure that we’re learning and correctly pronouncing and using participants’ names, and then making sure that the physical or virtual space where the workshop will be held is accessible too. And then the last principle that I’ll highlight for now is distinctive, and this is all about how you bring who you are to your workshop design and facilitation practices, because one of the recurring themes that I have in my book is that there’s no one right way to design and facilitate workshops, like we’re all going to do it a little bit differently, and we want to do it in ways that honor who we are and that also honor the unique context that we’re working in. And so in this chapter, I encourage readers to reflect on how their identity, values, beliefs, and prior experiences all shape their approach to workshop design and facilitation, and I also include interviews that I conducted with seven higher ed facilitators who talk about who they are and how that shapes what they do.

John: Those principles you talked about, in general, also seem very much like best practices for teaching. One of the things that is always kind of ironic is that many people, including myself, far too often, will not use those practices when running workshops. Why is this so common when educational developers are talking about active learning, cooperative learning, UDL, and inclusive teaching practices, yet in the workshops that we structure ourselves, we don’t always do that. Why is this practice so common?

Tolu: That is a really great question. And while I can’t like give any definitive answers as to why this happens, I’ll share a few thoughts. One comes from an article by Amy Mulnix, where she talks about how this might be due to a lack of transfer. And so, for example, an educational developer might think of topics like active learning and cooperative learning, and inclusive teaching within the realm of traditional classroom teaching with students, but not transfer that to their own design of professional learning experiences for adult learners. So that might be one potential reason. Another potential reason, I think, comes from the fact that we often emulate what we see. So if you’ve mostly attended workshops where you’ve just seen someone standing at the front of the room and talking for the majority of the time, then you might think that that’s how you do a workshop and repeat that practice, kind of similar to how some instructors will primarily rely on lecture-based approaches, because that’s what they experienced when they were learning as well. And then a third potential reason would be, I would say, the pressure to feel like we have to cover as much as we can within the time period. And I think when we have that kind of coverage mindset, it can lead to us relying on lecture-based approaches, because that’s more efficient and because it’s a little bit faster and easier than if we were to include a lot of interactive activities. So those are three potential reasons for why I think that might happen. And one thing I like to encourage people to do is to just remember that when it comes to professional learning, we have so many different options for how we can do professional learning. So workshops are one option, but they’re not the only option. And so I like to tell people, like, if you’re planning a session where you’re going to mostly just be talking to participants, then maybe it might be best to consider a different format than a workshop for that type of a session, and so you could potentially record a video instead, or create a podcast episode that people could listen to on their own time. Or you could create a resource like a blog post or a newsletter or microlearning activity that people can engage with on their own. I think workshops are ideally best suited for times when you’re really going to have people do work during the session and actively engage with the content and with each other.

John: I think, in my case, it’s mostly that time pressure, that we have limited amounts of time and trying to transfer as much information in that short time period. And I try to break myself of that habit, and I’m still working on it.

Rebecca: I think that happens a lot of times in my classroom too, right? [LAUGHTER]

Tolu: 100% and we’re, like I said, even though I’m talking about this, I’ve done the same thing too. [LAUGHTER] So, it’s one of those things where it’s like, we just want to be mindful of it and try to be more intentional about minimizing that as much as we can moving forward.

Rebecca: So we talked a little bit about maybe not transferring these evidence-based practices into a workshop setting. Are there other mistakes that educational developers often make when designing and running workshops?

Tolu: Yeah, so one mistake that I often see is packing too much into one workshop, and I think once again, we’ve all been there, myself included, where I think we sometimes feel the need to be like as comprehensive as we can in addressing a particular topic. And while I feel like that comes from a really good place of wanting to make sure that people have the information and the skills and whatever else they need to actually implement that once the workshop is over, it can often result in people feeling really overwhelmed, and it can also lead to us, once again, kind of defaulting to more of that lecture-based talking really quickly, approach to just try to get through everything. And so I think it’s important to remember that less is more. It’s better to address fewer things during the session, but give people an opportunity to do something with that that’s going to be really meaningful than to pack a bunch of content in and then people are leaving feeling like, “Ah, that was a lot.” And also remembering that we don’t have to pack everything into one, so something that I’m seeing a lot of centers doing more nowadays is creating workshop series where you can actually address sub-topics over the course of time. And so I would say that if you have a lot of content that doesn’t all fit into one session, maybe that’s just a good indicator that it could be a series or some other type of professional learning experience, instead. Another common mistake that I see is not ending on time. I’ve been in countless sessions where it’s like a minute to the end, or it’s already the end, and the facilitator has just started talking about a new topic, and then they don’t end up wrapping up the session until 5 or 10 minutes later. And I think it’s really important to remember that when people register for our workshops, they’re choosing to say yes to us, which means that they had to say no to something else, and they’re choosing to say yes to us for a specific amount of time. And so I think it’s really important to honor the time that people have given us and to end on time. And so typically, I would recommend wrapping up any new information or new activities about 5 to 10 minutes before the end of the session, so that you can wrap up on a meaningful note, like maybe having people do a reflection or action plan, and that way they can be ready to go by the time the session is officially over. And one last mistake I’ll share for now is one that’s specifically related to virtual workshops, and that is disabling the chat. I don’t know if you’ve been in sessions [LAUGHTER] where that’s the case, and I have a whole section in my book where I talk about why the chat is so important, so I won’t go into the weeds of that right now, but it’s basically a really important space where a lot of the learning takes place, in a virtual workshop, it’s where people are processing information and connecting with each other and reflecting on their learning. And so rather than shutting down the chat, I think it’s really important to leverage it in intentional ways in the session.

John: And I’ve been in many workshops where the information shared in the chat was often more relevant and useful than the material that was being shared by the workshop leaders. One of the things you just mentioned is series of workshops. So many workshops that educational developers do are just one off events. And so one way of doing this is having a sequence of workshops in a particular topic. Are there any other ways of continuing that professional development that might start in a workshop?

Tolu: Yeah. So one simple strategy that I think a lot of people are already doing is creating some sort of supplementary resource that people can refer to after the session. And so this could be a one pager or a tutorial video, or some other resource that people have to go back to once the session is over and review or go deeper with their learning. I think we can also leverage pedagogical consultations as a natural extension of the workshop. So one thing I do whenever I’m facilitating a workshop at my university is I remind participants, “Hey, I’m available for pedagogical consultations if you want to review anything we’ve talked about today, or go deeper, or co-plan,” and I remind them, like I said, every session, because I want them to reach out. And I think that during those one-on-one conversations, that’s where you can really help people take what they learned in the session and think about it within the context of their specific courses and apply it in a meaningful way there. And then a third way that I think can be really valuable is incorporating some type of certificate, but tying that certificate into implementation of the workshop goals and ideas. And so I’ll share a concrete example of how I recently did this. Earlier this year, I did a two-part workshop series about classroom assessment techniques. And the first workshop was about techniques for assessing students prior knowledge and beliefs about course content. And then the second workshop was about techniques for checking students’ understanding. And I told instructors that they could earn a certificate for submitting evidence of implementing at least two CATS in their teaching. So one from session one, one from session two. And I also told them that everyone who earned a certificate would also be entered into a drawing where they could win a copy of the Classroom Assessment Techniques book. And so I set up two Qualtrics forms, and they could upload their evidence of implementation to those Qualtrics forms. So some had like a screenshot of a polling activity that they used, or open-ended responses from a minute paper, whatever it might be. And there were also a few reflection questions for instructors to reflect on. And after the final deadline had passed, I took some time to review all of the entries and make certificates for the instructors. I also recorded a Loom video where I basically made a virtual spinner of all of the people who had earned a certificate, and I spun the virtual wheel to reveal who had won the book drawing. And this actually ended up being such a fruitful and fun and meaningful way to extend learning beyond the workshop, like I thoroughly enjoyed reading all of the instructors’ reflections on their experience implementing the CATs. Many of them were saying, “This is exactly what I needed. I’m so excited to continue implementing these in my teaching.” And that’s what we ultimately want from a workshop. We want people to take what they learned and do something with it. And so I think creating that structure of “you can earn a certificate by showing how you’ve implemented what you’ve learned” can be another natural way to extend learning from a workshop.

Rebecca: One of the key elements is time. And you’ve mentioned this about ending on time, extending the learning beyond the time of the workshop. Are there other ways to maybe manage time, or ways to use time, like breaks and other things that would be important during a workshop?

Tolu: Yeah, so Rebecca, I love what you said about breaks. That is pivotal. [LAUGHTER] And once again, I think we sometimes default to, “Okay, I want to make sure I cover all of my content,” and so we don’t think about the human needs of like people need to stretch and use the restroom and just have some time to process. So yes, I would say breaks are definitely essential. And I would say including that as part of your plan from the start is really, really helpful. So if you have, like, a 90-minute session, figuring out, okay, where are we going to take at least a five minute break so that people can rest and attend to whatever personal needs that they need to. In terms of other timing things to think about, I’ve used a few different tools that have been helpful. So one is, whenever I’m facilitating a workshop, and there’s going to be activities for people to do, like maybe they’re going to do an independent reflection, and then they’re going to do a small group activity, whatever that might be, I’ll often embed timers on my slides, because that helps people to know, like, this is how much time I have to talk about this or do this activity. But then it also helps me to kind of keep things on pace. And then while I’m facilitating the session, I’m paying attention to what participants are saying and doing, what my plans and goals are for the session, and I’m constantly kind of adjusting things in the moment. So if I realize that we’re running short on time, I’m thinking ahead, “Okay, what can I cut in order to make sure that we end on a meaningful note,” like, what is a necessary thing to address? What’s more of a nice to know? And can I move any of that, maybe into those post-workshop resources, instead of feeling like I have to, once again, pack everything into the session. But yeah, I fully agree that timing piece is so critical. And one other thing I’ll add here in terms of timing is thinking about what we’re having people do during the time of our workshop. And so something that I talk about in my book is this concept of the facilitator zone and the participant zone. So the facilitator zone would be times when you are explaining or modeling skills to the group, and then the participant zone would be times when they are working on something, so they’re engaging with the content, or they’re engaging with each other. And I think if we look at our workshop plans and kind of map out like how much of this is in the facilitator zone, how much of this is in the participant zone, and are we breaking up that throughout the session, so that participants aren’t just engaging with the content at the very beginning or at the very end with like a Q and A but that we’re really providing meaningful opportunities throughout for them to be able to process the information and connect with each other.

John: This book is targeted at those engaged in educational development, but might much of the discussion be relevant to faculty designing and offering college classes.

Tolu: I love that you asked this question, because yes, [LAUGHTER] it can absolutely apply in other contexts too. And I actually consider myself to be an educator first and foremost, like I’ve known since fourth grade that I wanted to teach. I’ve spent my entire career in K-12 teaching and higher education as a professor, and so I definitely drew on my prior experiences teaching in writing this book, and I would definitely say that a lot of these principles and practices and the strategies as well can also be adapted for other contexts too. So definitely encourage people, even if you’re not necessarily a facilitator, I encourage you to check it out and see, like, what can you take and adapt to your specific teaching context, whatever that might be?

Rebecca: So we always wrap up by asking, “what’s next?”

Tolu: So honestly, I just want to rest after this. [LAUGHTER] I don’t know if that’s like an okay answer, but I’ve pretty much been working on this book nonstop since June 2023 and I’m really excited for it to just be out there, and hopefully of use to other people, and I’m excited about engaging with others around the book, but yes, I do want to kind of just kind of take a step back and rest and just enjoy that part of the process. I might design some other opportunities around the book in the future, but for now, yeah, I’m just gonna chill.

Rebecca: Sounds like a good plan.

John: Yeah, it sounds like it’s a well-deserved rest.

Tolu: Thanks. [LAUGHTER]

John: Thank you for joining us. We very much enjoyed this, and your book provides some really useful resources for people who do educational development in any form, whether it’s for faculty or for students.

Tolu: Thank you so much.

John: We should note that your book is now available for pre-order, and it is expected to be released on June 25. We’ll include a link to the book’s website in the show notes.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

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394. Pacific Oaks’ Approach to AI

Generative AI tools are challenging traditional models of college instruction. In this episode, Camille Huggins, Yolanda Carlos, and Orlando Saiz join us to discuss how Pacific Oaks College is working to use these tools to more effectively support student learning. Camille, Yolanda, and Orlando were participants in an AI Institute offered at Pacific Oaks College this year.

Show Notes

Transcript

John: Generative AI tools are challenging traditional models of college instruction. In this episode, we examine how one college is responding to more effectively support student learning.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

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John: Our guests today are faculty and administrators at Pacific Oaks College. Since we have several guests participating today, we’ll have each of our guests introduce themselves, describe their role at the institution, and state what type of tea they are drinking.

Camille: My name is Camille Huggins. I am a core faculty at the Pacific Oaks College for the last five years, and I’m Caribbean, so I like that strong Lipton yellow label tea. It has a lot of caffeine to it, it’s a good little balance with the lemon. New Yorkers, we love a lemon, no milk, so that’s what I’m doing today.

Yolanda: Sounds good. Camille, my name is Yolanda Carlos. I’m core faculty at Pacific Oaks College. I’m over at the BA and MA Early Childhood Education degree program, and I love Earl Grey with a bit of milk.

Orlando: My name is Orlando Saiz. I’m an administrative faculty and Director of Research at Pacific Oaks College in the EdD Early Childhood Education program. I normally drink coffee, but today I’m having the loose-leaf spearmint tea.

John: Very nice.

Rebecca: Yeah, some yummy tea choices for sure. John, are you drinking any tea today?

John: I am drinking a ginger peach green tea today.

Rebecca: Nice, John. I’ve switched things up, John, I have chai today.

John: That’s been a while.

Rebecca: I know, I know.

John: We’ve invited you here today to discuss the AI initiatives that you’ve been working on at Pacific Oaks, located in Pasadena, California, where it’s much warmer than it is here today. So first though, could you tell us a little bit about Pacific Oaks College and its institutional mission?

Yolanda: Sure, I’d be happy to. So yes, you’re right. The weather here in Pasadena, year round, is beautiful, and the Pasadena Children’s School began in Pasadena, California in 1945. It was started by six local families as a children’s school, which believed that each individual possessed an inner light worth nurturing. It later became a teacher training institution founded on Quaker values of community, equality, and peace, which would offer a progressive education that would help the world heal. Pacific Oaks College was established in 1958. The mission of the college is to train future professionals to be of service and positively impact their communities, to help, and not harm them. Presently, the college is focused on building competent professionals who are culturally aware, respectful of the communities they serve, open and willing advocates focused on justice, fairness, and prepared to advance or lead in their profession.

Rebecca: Our institution has a somewhat similar history in that it started off as a teacher prep institution as well. That’s kind of fun to hear a related story. Can you talk a little bit about the student population at Pacific Oaks?

Camille: So we have a majority is online. 80% of our school is online right now. So we have a combination of asynchronous, synchronous courses. We still have some on the ground students, because we transitioned from on the ground to online during the pandemic. So around 2022, 2023 it became that perhaps this works better, because our students were more interested in doing online courses than on the ground courses. Our typical student body… we are a Hispanic-serving institution…. are Latino middle-aged women in their 30s to 40s. They are working, they have children, they’re married. So sometimes English is not their first language. They have maybe went to school. If they went to our bachelor’s program, they may have had some remedial courses or whatever. But if they are in our master’s degree courses, which is a lot of our courses, they would have gone to college, but they’ve maybe had a gap between bachelor’s and master’s about eight to 10 years. So the academic acumen is the issue when they first get to school. So we have to spend a lot of time really trying to hone in on their learning abilities and basically help them get themselves to match what the rigor of the program is. But yeah, we love these kind of women. They are in the trenches. They are not into lofty ideas. They’re into really learning the skill sets that they are basically trying to gain because of our programming, which is marriage and family therapy and social work and education. It’s a very professions-based kind of school, so they spend a lot of time really getting skill sets, being practical. They’re very practical in understanding what they need to know, and we really help them with their skill sets.

John: In November of 2022, ChatGPT appeared right before finals at the end of the fall semester, and it resulted in some fairly significant effects on higher ed, how did faculty at your institution respond?

Yolanda: Some instructors embraced ChatGPT initially quite readily, and others even used AI apps for assignments to enhance them. Other faculty were hesitant and wanted more information. P.O. is a smaller higher ed institution, and with that being said, we have the ability to be nimble and to add changes to our assignments as needed and to keep up with best practices. P.O. is part of The Community Solution (the TCS) system. It’s a centralized infrastructure and culture that supports six higher ed education institutions. In the spring of 2023, TCS provided a conference space for our system faculty to showcase AI, living out the mission of embracing a culture of learning. So faculty across the institutions presented and all worked collaboratively in experiencing AI in a variety of modalities at our central location in Chicago.

Camille: So I think, how did we embrace it Is that, for the students, we kind of looked at it as a plagiarism kind of situation… so punitive, this is going to stop them from learning blah, blah, blah. And as we got into the AI Institute for the AACU we discovered that this can really help the students. We said our student body is first-generation women, mostly Spanish-speaking, different languages, and so forth. So AI can help them with writing. AI can help them getting their thoughts in order. A lot of times, these students ask, “How do you want this assignment to go? How do you want this assignment to look?” And I thought, AI can help them in that avenue as well. The more you saw a lot of these applications come in ChatGPT starts it off, but then you got Deep Seek, you got Claude. You have a lot of different platforms. You realize that this can really be used to help them educationally. So for us, as faculty, we maybe have been using it secretly. I started using it just to do emails, you know, “write this nicer, put my thoughts and write it nicer,” but we started to not look at it as a negative, but this can be the mechanism of the future. It’s like autocorrect. I can barely spell, but autocorrect makes me look as though I’m passing national spelling bees.

Orlando: I’m relatively new to the institution, so I wasn’t around in 2022, I was working at a different institution, but right away, I was invited to join the AI committee at our school, and I found it very interesting the tools that were available that I was completely unaware of, and just to see how there’s certain programs and GPTs where they can serve as a tutorial and be of service to students, faculty, it’s just amazing. I’m very much looking forward to what the future holds.

Rebecca: So you’ve kind of given us a little bit of a base for how folks were initially responding to AI. Can you talk a little bit about ways that faculty are now using AI to support the educational mission, whether that’s in curriculum or educational activities or other uses?

Yolanda: Recently, I’ve been focused on the basic logistics in application of AI, student use to complete assignments or to create assignments. And so, for example, there is in one class a poem they have to develop. And with that, I used an AI tool for them to download, a free use, to put in their poem, and this AI app creates a video with music, with words and with pictures, and it brings to life their poem. And the students were really excited about that. It really helped to bring that assignment to the next level and then at the institutional level, our Pacific Oaks college AI team has been working on developing the institutional policy for AI usage, for students, faculty, and our community, for example, we believe that it’s important for students to submit their assignments and documents in a format that can be screened for AI usage by the systems that are made available to faculties for screening Word documents. For example, we use Turnitin. We want students to be able to generate and create their own content and use AI as a support for developing ideas, not writing their papers for them. So as an institution, we’ve been engaged in critical discussions and in planning around the use of AI in the classroom, and then also distinguishing the human element, or the connection, versus automated AI machinery, tools, and apps. We encourage the using of AI for brainstorming, creating ideas. This should always be followed by student-created content, rather than the use of AI tools and prompting to create or develop assignments.

Camille: To add to that, I’m the chair of the Faculty Council for our college. On a macro level, we basically engaged in a lot of conversations. We’ve had a lot of staff meetings with the adjunct faculty as well as regular faculty, about AI and how to engage with it for ourselves, as well as for our students. Another thing we did was, as Yolanda said, we are part of a larger system of six universities, we invited the larger system to come in and do a two-day training on UDL (universal design for learning) and then AI. And we’ve been looking at making collaborative initiatives between the UDL and the AI systems to basically incorporate it in our classes as well. Another thing we’re doing is working on a policy, it’s a working policy, as Yolanda situated, but also we have not really introduced it to our students. So that’s our next part of our journey is basically how to appropriately engage students and basically give them a demonstration. I think students really benefit from a demonstration. They definitely, when in online schools, they really benefit from one one-on-one personal interaction via Zoom. They really like it. So that’s what we’ve been working on as well.

Orlando: Just to add to that, in advising doctoral research students, some of my students are using AI platforms to organize their sources. They can engage in mind mapping, and I think it’s a helpful tool for the literature search, even though I don’t think it’s a good idea for them to fully rely on that. I think a good mixture of human capacity versus AI platforms and tools to complement each other are important.

John: Let’s go back to the use of AI to support UDL. Could you talk a little bit more about how AI tools are being used to support a universal design for learning approach in the course?

Camille: So UDL has a lot of different facets to it, audio, visual. What I’ve really been looking at is the growth mindset piece, because what we’ve noticed with some of our students, I’ve been doing some one one-on-one. We’re gearing up to do focus groups with them. We got a small grant to basically implement UDL in the entire college. And so what I noticed with our particular students is that they don’t want to necessarily identify as having a learning disability. That’s just not their thing. But what they talked about, in a very roundabout way, was the lack of confidence, the lack of really being scared to look for assistance. So I was thinking that we need to implement a growth mindset kind of component into our teaching modes, as well as, and AI can help with that, because it can help give you courage to ask questions. You can ask AI to look at how we can integrate: “I’m having difficulty understanding this assignment, I’m having difficulty understanding this article. Can you break it down for me so that you can make more sense?” So integrating an AI component with the UDL will help enhance their learning abilities. So that’s what we’ve been kind of structuring. And I heard from the students that they really were having issues with just self confidence, which makes a lot of sense based on the fact that they haven’t been in school in years, and everything is just moving at lightning space as far as learning acumen. So that is one way.

John: One of the things you mentioned earlier was that students come in with fairly differentiated backgrounds in terms of their prior knowledge, and they have to get up to speed. Have they been using AI to help fill some of the gaps they may have had in their prior learning experiences.

Camille: I’ve noticed it in their assignments, yes, but what I’m learning is also they just put in the assignment, but they don’t put in the reading material. So the assignments come across very superficial and not necessarily depth of critical thinking or any kind of reflection of the reading. So the AI won’t even put in references in it, so the references won’t match what’s in the coursework. So getting them to not use it in the underhanded way… You’re using AI, I have no problem with you using it, but it has to be used to assist you, not do the work for you, and that has been the bridge that we’re trying to cross.

Rebecca: You mentioned the large percentage of your coursework being online, and I know that faculty, in a lot of our conversations around AI, have been really concerned about using AI in online environments, because it’s a little bit harder to distinguish the human from machine-generated. Can you talk a little bit more about ways that you’re helping students move in the direction of the assisting and not doing it for them, so where it’s not an academic integrity issue?

Yolanda: So, what I’ve been using is what’s called the AI sandwich. I’ve been working with students to help them understand how they can use AI like, for example, if they have a topic, but it’s really broad, to helping them brainstorm using AI to narrow down their topic or to develop ideas for topics, and to help them to create and understand how to develop a good, concise thesis statement for their topic. And then, with that being said, the next step is how to gather their data, so using AI to create questions for interviews, for surveys, and then methods for data collection for their action research project. But with that being said, then I go into the humanization of AI, and I shift the focus to our model for P.O. It’s the head, heart, and hands model. I talk to them about, when we’re completing assignments, it’s not just to complete the assignment, but it’s to gain that knowledge, not just to regurgitate it, but to have that passion, because then it’s in the heart. So it’s the knowledge in the head, the passion in the heart, then our practices, our hands, that comes forth in our practices, and that sets us apart from others, and that’s something that AI cannot do for us. That’s something that we as the human, that’s how we humanize the use of AI, but the human-to-human, I talk to them about how AI has helped you generate these questions, these surveys, but you’re going to be conducting these interviews, you’re going to be writing the anecdotal records. You’re going to be taking the raw notes and submitting those, perhaps maybe taking voice recordings or video, but then we can take AI to help organize those for them, so that then they can maybe create their outline, and then they can submit their papers. How I do it is they submit it in chunks, and then I review and we’re in revision state, and I provide feedback. The feedback I provide is using a tool called VoiceThread where I provide specific assignment feedback using what’s called VoiceThreads, where they can see me, they can hear me, and if they need to, they can also see the wording as well. So it touches upon all learning modalities.

John: I have used VoiceThread in the past, and I’ve really enjoyed it. I had to drop it because my classes were large, and just listening to all the audio responses took far too many hours.

Camille: I know Orlando, you did some AI stuff. You’ve been doing it in your doctoral program.

Orlando: Yes, just thinking about most of the students that I teach are at the doctoral level, and most of them are engaging in doctoral research. So if you consider that traditional approaches versus futuristic or current approaches, most of the material that students are engaging in at that level is meant to be challenging. They need to learn research and it’s important to learn statistics and different methodologies. So I’m super open to new tools that they can use, but it’s difficult to substitute AI tools with general educational tasks that are meant to help students advance and to gain a wealth of skills. But some of the newer tools that I’m becoming aware of, and that I’ve noticed could be helpful as a tutorial for statistics and for research methods, even research design. There’s one called Julius AI, where you could drop your data in there and it can spit out a result. If it doesn’t spit out the right prompt for you, you can re-prompt it until it gives you what you want. I’ve tried it with simple data that I’ve had, running a correlation. It gives you everything you need. So I mean, if students are struggling with conceptualization or just to have the right terminology, because it is important to verbalize your research in a way that’s accurate and specific. So I think the AI tools could truly help for that, as well as general organizational tools. NVivo is another research tool that students are using. I’ve used it in the past as well. It is fueled by machine learning now, so creating those hand-coded or manual themes that was done in the past is probably going to fall a little bit by the wayside, but I still think there’s some value for students to learn the traditional way and to mind the author’s recommendations from grounded theory and from phenomenology. I think there’s some real value in that, and they could really showcase the ideas that they have. My exposure to AI is relatively new, and it started when I began teaching here at Pacific Oaks and I joined the AI committee. My doctoral program is very new. This is an inaugural class, and previous development of the doctoral research manual included a passage for plagiarism, to guard against plagiarism. After reading some material, particularly AI for Teachers, by Jose Antonio Bowen. I noticed the finding in there that faculty generally do not do well recognizing AI passages versus AI itself. So I thought this is something that I need to step up, and it has to do with academic integrity. So I wrote a follow-up passage to that where students’ work will be detected for AI passages. It doesn’t say how many passages or the percentage, but I think it’s going to be important for students to understand that they can’t just copy and paste their whole doctoral dissertation and that be acceptable, and there has to be some systems in place to guard against that.

Rebecca: So you’ve mentioned using Turnitin and tools like that to detect AI. Can you talk a little bit about ways that you’re managing false accusations or false positives on AI use?

Camille: So I don’t really trust Turnitin. Let me just put it out there as a misnomer. I feel as though sometimes they see as plagiarism, and when I actually look at the paperwork, it’s like they use the same word the 10 million times and it’s been picked up. So I don’t know if I don’t trust Turnitin or I don’t know how to use it properly. We put it out there like that, and so I don’t really rely on it as much, especially for those who English is not their first language. What I’m looking for is execution of how they write. When I did my PhD, I wished there was a ChatGPT back then, I had to hire an editor who was from another country, and that scared me. I was like, I’m paying you, and I was born in America and speak English, and I’m paying you… she was like from Ukraine or Russia… to edit my paperwork. So because of that, I had to learn how to write. Something about that was not sitting well with me. So I had to learn how to write. And I felt as though ChatGPT and one of these things can help you to learn how to write. In Spanish, the adjective comes after the actual noun, whereas in English, it comes before. And so I thought that this would help them. If, in fact, they can learn how to write, I can overlook plagiarism. What I can’t overlook is them not using the readings and the learning resources that I provide for them. I grade on how they write, and that’s really good, but I also grade on use of learning resources, and I think that that was more important to me than the other thing. Another thing is a lot of them don’t know how to use it properly, so they don’t even see the attachment upload document to put in their articles. So that tells you that maybe sometimes they’re just cutting and pastes. And if you’ve never noticed in ChatGPT, they’ll say the same thing different ways, and it’s up to you to pick up on which way to say it. So me catching them there has been very helpful. Orlando’s correct. Sometimes you can’t tell, but then that’s good, because then you’re learning how it’s supposed to be written in the first place, and then ChatGPT also has a lot of spaces in between, so I’m teaching them not to cut and paste. I want to teach them how to use it in a sense that it can craft a paragraph for you, as opposed to you just cutting and pasting. So catching them in that area has been helpful to me. But again, I will say I don’t know much about Turnitin. I don’t trust your plagiarism readability. So I go in that direction.

Yolanda: I agree Camille. They also have a disclaimer in there, so it kind of is a little bit on the nebulous side. And typically, when I go in and I look, because I think that’s a humanization of anything that we’re going to be using, it still requires us to take that step, to go in, to look at, and to make sense of the meaning of what has been submitted. And then I agree with you. We’re looking for content. Do they really understand this content, and can they apply what they’ve learned? Are they applying this in a real case scenario. But when I’m looking at Turnitin, it flags references, and that tends to be the large chunk of it. When I can see that it’s flagged references. And I’m looking to see, are they in seventh APA edition? Yeah, they are. It’s flagging them because they have submitted this in the revision before this. And so those are things to keep in mind as well. Nothing’s perfect, but it’s learning how to use the tools that we do have available to us that’s important.

John: So you’ve all talked a little bit about how students are using AI, and Camille mentioned how she’s used it to help shape emails. Are many faculty using AI to help develop curriculum, to help develop learning activities, to create various scenarios or other ways in supporting their instruction.

Camille: It has really helped me, and I think other people are doing it too. I’m in the social work department. My other faculty have not caught on as much as I have, but it really helps me with case studies, because my classes are more applied. It helped me develop case studies that make sense. They have better characterizations, like they’ll sit there and say, identify mental health symptoms and then identify environmental stressors. And I was like, “Yeah, I never thought about creating it in that way.” So I think that has been very helpful. It has helped me create quizzes, exams in a lot of ways. So I’m in love. I’ve subscribed to ChatGPT as well as Claude. I’ve been trying out Deep Seek and you know, the platforms can go on and on and on. We were just told that there’s an AI for curriculum development that’s specific for lesson plans and so forth. So I’m going to look into that as well if there’s a free trial. So I’m into it big time, my colleagues, not quite yet, I don’t think. And I’m also a writer, so it helps me with contextualizing ideas and in figuring out what’s out there right now, and so I can look at different articles. I think Deep Seek is pretty good when it comes to accuracy and references, because I check it constantly against what’s in there and what’s outside. But I love it, and I think this AI Institute really opened my eyes to the vast applications that are out there that I think we all should know and not get overwhelmed by. It’s like Bitcoin. You don’t know what’s going on, but I’m really excited about it.

Orlando: Yeah, for myself, I tend to use Copilot. I think it’s helpful, since it’s kind of integrated into the browser that I use, and it’s helpful to summarize long passages, to bullet point them. But also, as a writer, I use it if I’m struggling to find a source. I’ll just drop a prompt in there, and it’ll help me to generate a few more sources that I wasn’t aware of. But at first I was a little resistant. I was just unaware of how it worked and how it operates. But I’m starting to learn more and more, and I do still have a concern about privacy, so I won’t drop students’ whole papers in there, just because it’s not my work. It’s something that I’m not in charge of, and is not my property. So I’d rather just kind of use it in a broader sense, just to kind of quicken my pace in the work that I do.

Camille: I just want to put it that a student told me about ChatGPT. That’s how I first learned about this whole thing in the first place. And I always say I talk to young people because they know and keeping up with them. I’m 53 and I officially have no idea what’s hot anymore, what’s happening. I’ll have to admit it, but this student was like, “Why aren’t you using ChatGPT?” and I’m like, “What are you talking about?” And when it came I was like, “Whoa, this is just next place to go.” So I’m open to it, because the young people know about it, and I’m glad that they have it, because it makes life easier. But you have to know how to prompt. I think that was the biggest thing. Learning how to prompt it and yield it to what you need is what been the biggest challenge.

Yolanda: For me, I have mainly used the app. So initially I discussed how I used one for a poem, and it was Lumen5. It’s an animated avatar video program that they download for free, and they’re able to create this beautiful video with the poem that they developed and they created. What’s really cool about it is that they get excited about an assignment that before was just something that they just went through and they just jumped through the hoops. Well, now with that Lumen5, it’s just kind of has brought things to the next level, and I also use ITSE standards for educators. It’s how to use AI and AI tools for educational purposes. So that’s something that I do and use, and I’m stretching and finding new apps at different times, and then having students go in. I use it as kind of like a pilot program. I’ll pull it in, and I’ll say, “Well, this time, we’re going to use this.” And I’ll say, “it’s not mandatory. Those that you want to use it can use it. Those that don’t want to use it can use the regular standard assignment.” And it’s amazing to see that the majority of them choose to use the AI tool.

Camille: It also creates flyers, if you do that. And it has helped me with ethics applications. So, yeah, it’s a part of my life. It’s on all my laptops [LAUGHTER] and my computers. It’s kind of embarrassing now, but people say, “Oh, you’re leaning on it too much. And if you lean on it too much, it becomes they take over your ability.” But I’m directing this. I’m still involved. I’m the creative director of what I will use and what I won’t use, and I’m still a part of the equation. They haven’t taken me over, have they?. This is the kind of philosophical questions you ask yourself.

Yolanda: Amen, that’s the humanization of AI.

Rebecca: I think one of the things that I’ve heard you all talk about today is that the AI Institute gave you some concentrated time to practice and explore and learn, and kind of set that time aside so that you had the time to do that. I think often it’s one of those add-ons, like in my free time that none of us have, that we might explore these things. So it seems like that dedicated time was a really valuable and important investment for each of you to really integrate it into your work.

Camille: Yeah, we had a staff meeting because, you know, again, our Senior Vice-President of Academic Affairs, he’s really interested in it to kind of go, how can it be used for our professional use? And I remember my colleague and I, we created a case note: “How to Write a Case Note through AI.” And I think that just was, like, blown away. The other faculty were like, “Wow.” If you know anything about social work, you could write it as a SOAP note, which is a subjective objective assessment plan. You can use it as a DAP note, which is a diagnostic assessment plan. So we used it as a demonstration about all the different ways you can write case notes. Now there are AI systems to help with case notes in social work agencies which Is like: you put the paperwork in, put the information in, and they will create yourself an intervention plan. So I think that’s the good thing about Pacific Oaks College, because we’re such a profession-based kind of college, you’re teaching Marriage and Family Therapy. It’s one of the biggest marriage and family therapy schools on the West Coast. And then social work we just got basically a couple of years ago, using AI to help with you as a professional, I think has been great. So doing it with the teachers was the first thing, faculty, and now we’re going to try to see if we can do it with the students.

John: So you all participated in the institute. What proportion of the faculty participated in the institute? And do you still have some faculty who are resistant to trying AI?

Camille: For the Institute, it was seven of us. Three of us showed up today, but the seven of us. One, the Dea,n has moved on to another position, but everyone else has maintained. has stayed. More and more people are interested because of the fact that we’ve been doing staff meetings. And I was very surprised, because when I set up the TCS, which is the system-wide AI and UDL classes, it was like three hours of their time Monday and Tuesday, and everyone showed up. Everyone showed up. Everyone’s interested. And every time we do it, they’re like, “Wow.” Every time you see in the chat, “This is mind blowing.” So I think they’re interested. But we haven’t done anything formal to basically quantify how interested they’ve been and how involved they’ve been, but we’ve shown to them, AI is here to stay, it is valuable, and it can be used by anyone.

Yolanda: I believe we have developed a survey tool that we’re going to be sending out to faculty. So that’s something that we’re going to be looking at, gathering the data of their familiarity with the use of AI. And then I think we’re going to do a pre- and then a post-, and then we’ll probably then follow up on that, because that will denote the need.

Orlando: I think, as well, at other larger institutions, that have decided on a specific platform to use, as far as AI, and how to integrate that into the school’s existing tools. We’re still in the process of deciding about that. I know some of the schools, they use a paid version of ChatGPT or CoPilot. We’re still in the phase of selecting the best platform, but I know there’s some good options out there, and I think it really will add to and cause us to progress in our programming.

Rebecca: So we always wrap up by asking: what’s next?

Yolanda: So preparing for the unknown. What I would say, first is we need to focus on relationships, the ability to connect with others, so that they can collaborate and work in teams together, because this is the 21st century workforce need. Second is helping our students with resiliency, I also like to call it flexibility, because the one thing that is constant in life is change. That’s the one thing that we can depend on, is change. And resiliency is the ability to push through obstacles and to have the confidence to act on the new knowledge that they have to create the change they want to see in the world. And then lastly, this is a P.O. core value is reflection. All of our assignments generally have a reflection piece that’s weaved in there for them to reflect upon. So I always tell them it’s important to stay humble enough to reflect upon changes that need to be made, and then the courage to act on the next steps that need to take place.

Camille: What’s next? Institutionally speaking, what I like is the fact, though we are a part of a system which is TCS and the six universities, the wisdom of the President was that he didn’t want a uniform AI platform for each school. He thought that we have a law school, we have a medical school, they’re going to need different kind of AI platforms than us. So we have been given the authority to autonomously pick our own AI platform that will work best for our particular students. We are keeping our students heavily in mind. We want to make sure that AI is used ethically and with integrity, but while being helpful to them. So we’re rolling out a policy that’s going to help them in that sort of way. We are also redoing our plagiarism handbook and basically incorporating AI and making sure that that kind of meets and it’s more seamless. We are definitely trying to pick a platform that kind of works for education, marriage and family, and social work, three different distinct professions, but yet very similar in a lot of ways. We’re also working on an AI manual, to some degree, to basically figure out how all the different components that come with AI, rethinking it and reshaping it. We have not done a review of our faculty manual in about 10 years, so that’s also being incorporated. We’re in the midst of change at Pacific Oaks, so AI came perfectly so they can be instituted in our paperwork and our regulations.

Orlando: As an institution, I think we’ll continue to serve as possibly thought leaders for the topic of AI. A lot of us are integrating it into our work, and I can see that continuing in the future. I think we all have a great idea about responsible use of AI, and I think that will definitely continue. Personally, I’m working on writing another book chapter. Most of my materials have been on doctoral researchers. So this new chapter is about doctoral research agency, where it’s based on a lot of material I’ve been looking into. Part of that should be focused on helping students to adapt and prepare for the future. As Yolanda noted, I think the skills of adaptation and integration are important, and AI could definitely help with that process. And yes, overall, just using AI to help prepare students for the future, whether it’s in the job market or for personal enhancement. I think that’s all important, and we could definitely motivate students in that way and help them to navigate that process.

Rebecca: Well, thanks for joining us. It’s nice to have a little case study of how a particular institution is working through AI.

John: And this is an issue that all campuses are facing. So it’s great to hear how you’ve been addressing it. Thank you.

Yolanda: Thank you for having us.

Orlando: Thank you.

Camille: Thank you so much. I hope that we were informative. We’re trying to move to cutting edge while keeping our tradition and our principles.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

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391. Don’t Let Email Control You

One of the challenges facing faculty, staff, and administrators is keeping up with the continuous flow of email. In this episode, Robert Talbert joins us to discuss strategies to efficiently handle email so we can allocate time to other essential tasks.

Robert is a Professor of Mathematics at Grand Valley State University and the author of Flipped Learning: A Guide for Higher Education Faculty and a co-author of Grading for Growth: A Guide to Alternative Grading Practices that Promote Authentic Learning and Student Engagement in Higher Education.

Show Notes

  • Talbert, R., & Bergmann, J. (2017). Flipped learning: A guide for higher education faculty. Routledge
  • Clark, D., & Talbert, R. (2023). Grading for growth: A guide to alternative grading practices that promote authentic learning and student engagement in higher education. Routledge.
  • Robert Talbert’s Intentional Academia substack
  • Talbert, Robert (2025). “Putting email in its place (and it’s not the Inbox).” Intentional Academia substack. March 6.
  • Allen, D. (2015). Getting things done: The art of stress-free productivity. Penguin.
  • Newport, C. (2021). A world without email: Reimagining work in an age of communication overload. Penguin.
  • Robert Talbert’s website

Transcript

John: One of the challenges facing faculty, staff, and administrators is keeping up with the continuous flow of email. In this episode, we explore strategies to efficiently handle email so we can allocate time to other essential tasks.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

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Rebecca: Our guest today is Robert Talbert. Robert is a Professor of Mathematics at Grand Valley State University and the author of Flipped Learning: A Guide for Higher Education Faculty and a co-author of Grading for Growth: A Guide to Alternative Grading Practices that Promote Authentic Learning and Student Engagement in Higher Education. Welcome back, Robert.

Robert: Hey, thank you, Rebecca, it’s great to be back with y’all.

John: Today’s teas are:… Robert, are you drinking tea?

Robert: I know this is called Tea for Teaching, but I’m definitely a coffee guy. I like tea, but I’m more on my coffee, especially on a cold, blustery day like today. So I have a good, solid Pete’s Major Dickinson’s blend, black, just like I like it.

John: And Rebecca?

Rebecca: I have a London Strand Breakfast today

John: …and I have a ginger peach green tea today.

Rebecca: So Robert, we’ve invited you here today to discuss a March 6 blog post in your Intentional Academia substack entitled “Putting email in its place (and it’s not the Inbox).” And you begin this post noting that when you first used email in the late 1980s it seemed like a useful and fun tool. I don’t know that I remember ever having those kinds of feelings about email, but do you still have these feelings? [LAUGHTER]

Robert: Well, so that was in late 1980s first of all, and email and the internet were relatively new. So I think email is still useful, it still can be useful as far as fun goes, I think it’s been a long time since email has ever been remotely like fun, unless I have just a really low standard for what fun is. And back in those days, I was basically fresh out of high school, and it was kind of like when people would leave notes in your locker, like little stuff from your crush or whatever during the day, and I discovered email, and I would just can’t wait to get over to the engineering building to click open my email and see what else might be there. And it’s strange to think about that ever having been something I look forward to. [LAUGHTER]

Rebecca: …kind of like the run to the mailbox when you might have actual, real physical mail that’s not junk mail.

Robert: …that is not political mailings or otherwise junk. Yeah, human contact is fun, you know? And sometimes email can be fun. I think in an email out of the blue from a student you haven’t seen in several years, just writing to let you know what they’re up to, that’s fun. And so sometimes it has these little unexpected moments of joy that happen in email, but that’s definitely the exception that seems to prove the rule. It seems like we’re more bullied and pushed around by email these days than anything remotely resembling fun.

Rebecca: I give in to the idea that there are glimpses of hope on a very, very rare basis, I retract my earlier statement.

Robert: ,,,not quite enough to keep you running back to your inbox every day…

RBECCA: No.

Robert: …hoping for more. But it’s nice when it happens, but it’s a little rare, isn’t it?

John: When I first started using email, I think it was in 1983 and that was back in the days of the long UUCP addresses, where you had to put the pathways in to get from one place to another, and then the email was relatively special. It didn’t always get transmitted right away to its destination, but it was rare and valuable, generally.

Rebecca: Was it fun?

John: It was sometimes fun, [LAUGHTER] and it was nice to be able to reach people in other places, because again, you reached out when it was something important, especially with those really long addresses, and you needed to know who you were contacting and if there wasn’t any spam back then, and that’s changed a little bit. One of the things you talk about in your substack is how frequently people check email. Could you talk a little bit about the frequency with which people check email each day?

Robert: Sure. I mean, it’s a lot. We all know it’s a lot, but there has been some studies on this, actually. It’s a little difficult to quantify, because some people check email more than others. The same person will check email more often at certain times of the year, like we faculty, check email much more often, probably, during final exam season, than any other time. If you’re teaching an online class, you’re going to check in more often. But some studies have been done in the private sector with quote, unquote, knowledge workers, of which I would include faculty, certainly are knowledge workers, although we’re not in the private sector. And one of these studies was done in 2016 and there was a study to project what people would be doing in several years time. And so they projected that by 2019 the average knowledge worker would send or receive 126 emails per day, with about an 80-20 split between receiving and sending. And my experience is that that’s right on the money. And certainly here in 2025 it seems like Moore’s law. We just keep doubling that every single year, it feels like. But another study in 2016, it was also in the private sector. I believe it’s in a financial services company actually tracked people on their computers with a time tracker and found that the workers were checking email 77 times a day on average. So we joke about or check my email for the 20th time today. That’s actually kind of normal, 77 times per day, if you assume an eight-hour day is once every six minutes, just to check your email, not even necessarily to do anything with your email. That doesn’t count, the time actually spent manipulating email, sending, receiving, reading, replying, it’s just checking the email. So it’s quite often, and most of the self-reports from academia, specifically, in a few studies that have been done, and just certainly my own personal knowledge here, it seems to be around two hours a day that rank and file faculty will spend just simply dealing with email. Now, when you start going into the administrative layers, it becomes significantly higher than that, but two hours a day seems to be average, and that’s an enormous chunk of the average faculty member’s working day.

John: Is the only time loss the time actually spent once people are in email, or does it have some other efficiency costs?

Robert: Oh, there’s definitely an efficiency cost. I think we’re all aware, just intuitively, that when you’re trying to focus on a task, and faculty work is entirely focused driven tasks, whether it’s grading or prepping or researching or whatever. When you’re trying to focus on a task and you get interrupted by anything, whether it’s an email or just the ping from the email, or if you happen to have Slack, which is like even 100 times worse than email or the cat jumping on your lap, or whatever the case may be, it takes time to recover, and there’s been plenty of studies about this in the psychological and physiological literature, and some studies, it seems like most studies I’ve seen, say it takes an average of about 64 seconds to recover from any interruption to regain full focus, and sometimes that can take up to 25 minutes to recover full focus from a single interruption, even if you happen to have the notifications set on your phone to pop up or ping you, which is even worse, that one thing will get you off track for potentially up to half an hour and so 64 seconds every email times 126 emails per day. This is losing minutes and hours and hours of time, not even with the email itself, but simply getting yourself back on track from having been interrupted. That doesn’t count doing something with the email, like, again, focusing on replying to an email, or even just simply scanning the subject line. It’s just the psychological effect of being interrupted. And then if you happen to glance at your email, even just look at the sender, sometimes… don’t we have this situation, like, sometimes you get an email from a person and you just like, “Oh crap, I don’t want to deal with it.” Maybe you see that person, or maybe you see the subject line, and you don’t know what it is… that, even if you don’t open it and see what it’s all about, that will stick with you. It’s called the Zeigarnik effect. The Zeigarnik effect is the phenomenon that we remember uncompleted tasks better and longer than we remember completed tasks. And on a practical level, what the Zeigarnik effect says is that if you have something that grabs your attention, and it’s sort of an open loop, like you don’t resolve it right away or ever, it will continue to exert a downward force on your attention even when you are not consciously focusing on it. So you can get this email from the Dean or whatever, and the subject line says, “I need to see you in my office right away,” or something like that, something horrible sounding. And you can think that you put it out of your mind, but you haven’t, and someone’s tapping the brakes on you while you think you’re going back to work. And so there’s measurable results of the attention drain that just simply being interrupted by email will have on you, there’s even more drain for actually doing something with it. And even if you feel like you haven’t really been interrupted, your brain disagrees with you. It’s currently operating at a less efficient pace than it would have and so it’s hard to even quantify how much time is spent by not being able to go full speed on the task that requires full focus just because of interruptions.

Rebecca: I know, a few years ago, I went through and spent quite a bit of time trying to remove all of the design features that are meant to grab your attention, turning off pings, turning off notifications of any sort. A little red dot on my phone that tells you how many message there are, I turned that off, so that I wouldn’t have this [LAUGHTER] ongoing anxiety about needing to check my email. I moved my app on my phone to three screens away.

Robert: Rebecca, were you successful in doing that? I mean, do you feel like you were able to shut off all the stuff that was grabbing your attention?

Rebecca: It helps, but I had to take further steps, and that definitely my timing of wanting to do that, moved into when I moved into a more administrative role, and my email exploded. I was looking for every excuse [LAUGHTER] and opportunity to get it out of my way.

Robert: Yeah, they make it hard. App makers today are just absolute experts at grabbing attention. That’s the business model of apps, is to get your attention for things. The apps are free because you’re the product. Your attention is the product, and so it’s very hard to permanently shut down notifications from a lot of apps. That’s why many high schools are starting to ban cell phones now, that we’d like to have students using technology. The apps now are just so good at sucking away attention that it’s almost all or nothing at this point. That certainly, I feel, is true for faculty. I totally feel where you’re coming from there, Rebecca.

Rebecca: So you noted that you also recently gave a workshop to department chairs, program directors and college administrators. You’ve already pointed at how much time administrators do emai.l [LAUGHTER] I’ve have experienced that. [LAUGHTER] And you’ve talked a lot about the focus and clarity and the need for presence. We’ve talked about that a little bit already. Can you elaborate more on how to gain that back?[LAUGHTER] Help, help me, help me.

Robert: Yeah, right. I mean, we all sort of need the help. I gave this workshop to, it was at University of North Carolina, Charlotte, to a group of 30 or so department chairs, program directors, Associate Deans, sort of like mid-level management positions in the administrative tier, and so these folks get a lot of email. I’m a former department chair myself, and I know you just get drowning in email. And before the workshop, I asked them to estimate how much time and energy they spend on email and maybe identify some of the pain points that they were experiencing. And about half of the participants in this workshop said that they receive, not send, but receive, between 50 and 100 emails a day, and about 30% of them said they receive more than 100 emails a day. There was no top end on that survey item. It was just like 100 plus. For all, I know that 30% could be getting 1000 emails a day, and I know that sometimes my department chair currently will fire up her laptop for a department meeting, and I’ll look at the badge on her mail app [LAUGHTER] on screen, and it’s always four digits long, and that just makes me anxious. I also asked these folks, like, how much time they spend, and over 70% of the participants in this workshop who responded to the survey said they spend three or more hours per day on email tasks, which include checking email, composing emails, replying to emails, and reading emails, which to me, seems crazy because, having been a department chair myself in the math department at Grand Valley… It’s a large department. We have 60 faculty members. We serve 1000s of students. It’s almost like being a dean, and there is a lot of just straight up work that you have to do as a department chair, and none of it is reading email. I mean, it’s things like working with faculty, meeting with students, and scheduling courses, and these are not email tasks, okay, so you have at least three hours being sucked away by email. And one of the things you just asked me to clarify was about focus. How do you achieve focus in a state like that. I mean, you have to have focus. So doing good work in that level requires a lot of personal characteristics, but for me, it’s focus, clarity, and presence, were like the three things when I think about what it takes for any faculty member, really, but especially those who are involved in administrative work to do a good job with what they’re tasked with doing: focus, clarity, and presence. One of the hardest things I found about being a department chair. I was department chair for one year, and that year was 2019-2020, and so you think about what happened during that year. One of the things that really kind of sticks out from that particular year, if we all remember this, is that nobody knew what was going on. This is a five-year anniversary of the March 2020 shutdown of everything. And I remember the hardest part of being a department chair was that I had to figure out what the work was. It doesn’t come to you packaged up real neatly, like here is this project, we want you to do this project. Here are the goals of the project. Here’s when you know you’re done. Here are the stakeholders. You have to spend time focusing on clarifying what the work actually is, like a student shows up in your office say, “Well, my professor is really mean, and I want you to do something about it.” So I have to say, “Okay, what is the real problem behind this? Who’s involved? What’s the right task? Does this person just want to be heard? Is there something that needs to be done?” You have to have deep focus to be able to pull off this work. And everything that I just mentioned earlier about email is the antithesis of deep focus. It mitigates against deep focus at every stage. And so with email, we get so much of it, but the number one job is to, like, use it as little as possible. Back in the day when you had to enter in like, a hugely long address to send an email, I think we should go back to that, honestly, we should actually have to write like a 100-word essay to send an email, like a requirement to do this, just to put a little bit of friction in between yourself and the keyboard, and that way, we would have a little bit more intentionality with what we’re doing, and we wouldn’t get so much that’s just pulling away from us. So focus and clarity and presence are absolutely essential for doing any kind of good work in academia, especially if you’re one of these folks like I worked with at UNC Charlotte, and our current way of conceiving of how to work with email is not helping.

Rebecca: There’s so much noise and so little signal. How do you get to the signal?

Robert: Well, I wish I had a simple answer for this. Part of it is we have to deal with the email we have first of all, and then we also have to deal with the email that we don’t have yet. The participants in the workshop said this was their biggest pain point, is that they just get so much email that it’s hard to allocate the resources and time to deal with it. And so I’ve had them think about, where is all this stuff coming from? If you’re getting 200 emails a day, where is it coming from? Why are you getting 200 emails a day? And what are the characteristics of those emails that make them worth your time? It was interesting to probe that, and one of the department chairs there confided to me that she has… and this is a small department, this is not like the physics department or something, where there’s hundreds of people involved… but, it was a small department and she had 21 direct reports in this department. And I’m thinking, I don’t even know if they had 21 faculty in this department. I say the first thing you got to do is go to your dean and ask them to do something about this org chart that you’re embedded in. You should not have 21 direct reports. And if you can cut down on that, you can cut the email off at the source. And so part of the answer to your question, Rebecca, is find the sources of where you’re getting email from and try to divert things away from email. For example, if you’re in a position to delegate, you should definitely be delegating things. I remember when I became department chair, it was the day before classes started, and my first and only term as department chair, and I was in Detroit, over across the other side of the state, giving a talk, and I was getting back in my rental car before driving back, and I just thought, well, a day before classes started, this is when a lot of stuff hits the fan, so I’m gonna check my email. And I had just, like, 100 emails, but there were some weird sources, like from parents, from like, high school teachers, and there were all these weirdly random questions about, like, you know, “My son wants to major in engineering. What math course should he take?” Or “What’s your curriculum like at this level?” I was like, why am I getting these emails? And when I got back home, I checked with one of the emails was from a student worker, and she was emailing me to let me know that she wouldn’t be in that day. And I checked in with her to see if she was okay, and said, like, “Why did you email me about this? Why didn’t you email the department secretary about this, that she’s the one who oversees your work?” And she said, “Well, you’re listed as the contact person for the department.” [LAUGHTER] And I checked, and my blood just went cold when I saw this like I am the public face of the math department, okay? And I checked the website, and sure enough, down there under for any questions, please contact it had my email address listed. And I went straight to the department administrative assistant and just said, “You take my name right off of this. Why is it there?” [LAUGHTER] And she said, Well, it’s there because the previous department chair liked her’s there. And I know for a fact that my previous department chair was checking email five to six hours a day and not getting home until one o’clock in the morning on most days because she was at work check emails, and I was like, “I don’t do things that way. [LAUGHTER] I want you to shut this off.” So shutting things off as the stores is a great way to achieve some clarity. Clarity, by the way, is another thing that I mentioned is important to administrative work. Clarity. It’s best understood the opposite of clarity is ambiguity. So if we are working with emails, for example, and we don’t really know what these emails are to us, like, what role or what value do they play in our lives? We’re going to respond to everything, as the default is just like, if it’s an email and it shows up in my inbox, I got to do something about it. And I think the first step towards finding the signal, Rebecca, is just realizing that that’s not the case, that when you get an email in your inbox, it might have something to do with you, but it probably doesn’t. In the substack post and in the workshop that I gave, I described a process of clarifying things that show up in your inbox. That’s taken directly from the David Allen book called Getting Things Done: A Guide to Stress-Free Productivity, which I recommend every faculty member to read as many times as you can. It’s the pathway to wisdom. It’s not written for academics, but it totally applies to academics. And so when something shows up in your inbox, you have to start questioning it. First of all, is it an actionable item? Is it something that requires action by somebody? I find a lot of times, the answer is no, and sometimes that it’s an item that is merely informational or like a report from a committee. And I don’t have to do anything with that except file it in an appropriate folder. And using folders in your email is a really good pathway to kind of clearing the chaff out. It’s still there. You know, you put stuff in a folder, it doesn’t go away. It’s just out of sight, out of mind. Sometimes you get an item that is just totally irrelevant: spam, or it’s some sort of propaganda from the university, and we get this stuff all the time. So that’s wonderful. I’ve seen it once. I don’t see it again. Just click delete. Just delete it and be done with it. Sometimes it’s something that you want to think about, but you don’t want to or can’t right now. Okay, so it’s like an invitation to a conference, for example, and you can’t go this year, but maybe next year, so you put that in a special list called “someday maybe,” that’s a list of things that you want to do, maybe someday, but not necessarily right now. And then everything that’s left over are the actionable things, and some of those are actionable within two minutes time, a quick question that can be replied to instantly, so it doesn’t have to stay in your inbox. You just do it. Sometimes they are actionable, but not by you. For example, when I stopped being department chair, I was still getting department chair emails because people weren’t updating their list, and so that was actionable, but it wasn’t me, and so I just had to forward it to the right person. They didn’t need a reply. I don’t need to say I am now forwarding your email to the right person. I’m just going to forward it. You don’t need to talk to a person to tell them what you’re doing every single time, and eventually you have these emails are all very clear, like, what do they mean to you? What are you supposed to do about them? Do they have a deadline? Is there another person involved? Is it not an action, but is it a project, like a collection of actions? So what is the next action that you can perform on this project? If you run everything in your inbox through that clarify loop, you will soon have an empty inbox, because these things that get clarified end up on lists instead of your inbox, and you have instead a list of actions that you can and should perform when you have the time for it, and then you have a signal, you don’t just have a bunch of stuff. Now that’s hard to do, but it’s a habit that has to be ingrained, and not everyone is willing to put in the work to build that habit. They would instead expend twice as much energy not having the habit, which is kind of sad in my view. I write about this a lot at the Intentional Academia substack, and so I will stop getting into the weeds unless you all want to know more. [LAUGHTER]

John: There’s several things that you said that just struck me. You reminded me that five years ago, this month, we went into that little pandemic, and I was the director of the teaching center, and Rebecca was working with me there, but she had the good sense of being on sabbatical that semester.

Robert: That was a great time for a sabbatical, yes, unless you were traveling.

John: …and I do remember the increase in the volume of email because faculty were not always used to teaching remotely, and so there were pretty much hundreds of questions coming in with people needing support. We had a lot of online hours to provide support, but it was a bit of a challenge. One other thing you mentioned, though, is using something that would raise the cost of engaging in email might deter some people, and I don’t think we can go back to those [LAUGHTER] long addresses anymore, but it’s an interesting idea. It reminded me of something I had read about probably 15-20, years ago, where an economics department for economic department meetings, whenever someone said something in the meeting, they had to put $1 in this bowl [LAUGHTER] that was divided up at the end of the meeting, and if you went over a certain length in what you were saying, you had to keep adding additional dollars. So we can alter incentives, perhaps, but I don’t think that’s likely to happen again in the near future. But you referred to a fundamental law of academic work, which you call the law of the whole person. What is this law, why is it frequently violated, and what role does email play in violating that law?

Robert: Right? Well, first of all, John, when I was a kid, that was called a swear jar, and if you cussed, you had to put a quarter in the jar, I’d be in favor of it, to be perfectly honest. So yeah, the law of the whole person is a term that I made up. I’m a mathematician, so I like to think about overarching structures that unify things. And so I’m thinking, what is the driver of this focus on focus, presence, and clarity in academic work? And where is really that signal from your email coming from? And it comes from the fact that we are not just machines, right? We are whole people, and we have interesting lives, or we want to have interesting lives that involve more than just work. We want to do excellent jobs with our work. We want to teach well. We want to do outstanding research. We want to provide valuable service to our institutions. We want to serve our colleagues and our students absolutely. But we also, a lot of us, have kids, we have hobbies, we all have health, physical health, that we have to maintain. And none of this is strictly tied to work. And so the law of the whole person is just, if you want to call it the fundamental academic law, I think that would be a nice subtitle for it. It just says that you have the right to be a complete person with a multi-faceted life and pursue anything that you find interesting and passionate, and you have the right and also the responsibility to take whatever measures you need to ensure this happens… within reason. I mean, we can’t skip teaching classes because I need my beauty rest or something like that, but you have to do your job, but you also have to do things that aren’t your job in order to be a complete human being. And as to why this is so frequently violated, I have theories, but no firm idea, but we do see that the default higher education appears to be that if you say no to stuff that is seen as a negative, like if someone asks you to be on a committee and you say, “I can’t be on this committee because I’m already on 20 other committees and I’m teaching five classes,” then you’re not a team player, or you don’t care about students, or whatever the case may be, and a lot of folks will manipulate people into doing whatever they want them to do by playing off of this idea of you don’t care about your job, you don’t care about students and so forth. We’ll ask you to work on the weekends and so on and so forth. And many faculty members feel bullied by others in higher education to the point where they believe that they really have to, for example, answer every single email the moment that it arrives in their inbox. I was on a committee recently where on a Tuesday afternoon at 5:30 in the afternoon, I got an invite to be on a Zoom call for that committee at seven o’clock that evening, [LAUGHTER] and I had to write the chair back and to say, “Dude, I don’t even have my email turn on after five o’clock. So if you’re trying to get me to actually be in a meeting at seven, there better be some compensation attached to it.” And this is not very well received [LAUGHTER] by this committee member, just to be clear about that. So why is it violated? It’s partially cultural. We have a culture in higher ed of overwork and self sacrifice, and it’s partly because there are some really bad actors in higher ed in some places that just want everybody to do more work than they’re doing, to do all their work, and to just manipulate people. And some of it is not so nefarious, but it’s just that people are afraid to say no, to set boundaries and stick with those boundaries, out of a fear of retribution, or being seen as not a team player, not dedicated to students, or maybe just even afraid of conflict with another person, and when that happens, other people are going to swoop in and take advantage. And from my view, this is a serious illness in higher education that can only be solved by each individual faculty member realizing that the law of the whole person is true. I mean, you do have a right to live your life in a way that is fulfilling and meaningful and wholehearted, and you got to put your own oxygen mask on first, as they say on the airplane, before you can possibly be expected to help other people.

Rebecca: As you’ve been talking, I’ve been thinking a lot about some of the strategies that I’ve used, and that largely involves a lot of the things that you’ve talked about: setting boundaries, using filters and things to make sure that a lot of the noise just doesn’t even get through to the inbox and then not treating my inbox like a to-do list, like all of those things have helped substantially to kind of settle and calm things down and make it a lot less overwhelming, or feel that need to constantly have to check email. So I highly recommend [LAUGHTER] the things that you’re talking about, because they really do work. They do help. They don’t eliminate email, but they make it more manageable.

Robert: Yeah, I don’t think anybody necessarily wants to eliminate email. I mean, some do. I mean, Cal Newport, one of my favorite writers, has this book called A World Without Email, and in it, he describes exactly what it might look like if you’re a knowledge worker with no email. And we didn’t used to have email. 100 years ago, we didn’t have email, obviously. The term that you hear is Inbox Zero, and this is a widely misunderstood term. It sounds like you want to have no emails in your inbox at any given point in time. That’s impossible, frankly. I mean, I haven’t been checking my email since I’ve been online with you all, but I know it’s been pinging. I don’t even have my notifications turned on. But you know, I’m going to flip this thing open, it’s going to have 20 emails in it. It’s more like the zero in the phrase Inbox Zero refers to the amount of attention that you are paying to your email outside of any time period that you are giving attention to your email. So you set up boundaries. You mentioned boundaries, and one of those boundaries that I highly suggest, and it’s totally possible, is to only check email at certain times of the day. For example, I only check email between 7:30 and 8:00 in the morning and between 4:00 and 4:30 in the afternoon, twice a day, 30 minutes. But within those 30 minutes, I am laser focused on email. That is the only thing that’s occupying my mind. I do one thing at a time, and in those times, it’s that time is email. So you want to have as little attention, the amount of headspace it takes up should be close to zero at any given point. So that’s the kind of focus and clarity and presence that I’m talking about here.

John: But it provides you with the opportunity to have the focus and presence that you otherwise might not if you’re constantly reflecting on the email or responding to those notifications and losing that efficiency of your time.

Robert: Yeah, absolutely. I mean, we’ve all had this experience of where, I mean, the opposite of presence is absence, of course, like we’ve all have these experiences where we are trying to have a conversation somewhere, but their mind is just, quote, unquote, somewhere else, and it’s just a really disheartening experience. I mean, you kind of feel belittled, like this person is not paying attention to me and just wishes I would shut up. And we don’t want to be like that, insofar as it’s possible for us. I mean, just to be a good human being, you want to be fully present with the people and the tasks that are in front of you at any given time. And so the idea is to put the email in a box, give it full focus when you’re in the box, then give it no focus when you’re outside of the box. That’s the kind of ruthless boundary making that we all have to do. We all say we set boundaries, but a lot of us are not nearly ruthless enough about those boundaries. One of the best things I did when I was a department chair, right after that experience with finding I was listed as the contact person for the entire math department, so anybody and everybody with a math question on planet Earth would email me stuff, was to go to our administrative assistant and say… her name is Jan… and I said, “Jan, from now on, between 8:30 and 11:30 in the morning, Monday, Tuesday, Wednesday, Thursday, Friday, I am off the grid. If somebody comes by, I’m not here. I don’t have the email turned on. I might even not have my computer turned on. I might just be working with a notebook, like when I go just completely old school. But I’m also going to set up three appointment times between two and four, Monday, Wednesday, Tuesday, Wednesday, Thursday, Friday. So anybody and everybody who wants a piece of me can sign up for an appointment, a 20-minute appointment, and they have my complete attention within those 20 minutes.” And a lot of folks didn’t like that at first, because they were used to this open-door policy where you’re a faculty member, you might have this too, and sometimes it’s good to have this, sometimes it’s good to have an open-door policy, but have a 24/7 open door policy is not serving students. It’s setting yourself up for this dissipation of focus. And if a student shows up, you’re not going to be anywhere near present. You’re going to be in a completely different room than that student, mentally speaking, because your mind is elsewhere. So yeah, setting those boundaries and giving full focus to the thing that the boundary is set up for, within the boundary and zero focus to it outside the boundary, to me, is like the key. And when I was a department chair, I had no idea what I was doing. I had one year of assistant chair under my belt, but otherwise I had no clue what I was doing, and I had to have three hours a day of focus time just to educate myself on what it is I’m supposed to be doing, and I needed every minute of those three hours every single day to do it, and I would have never survived otherwise.

Rebecca: I think it’s important that you’re underscoring this need to schedule focus time. And also I noted when you said you were checking your email, which is at the end of a working day, presumably, so that the middle of the day full of focus and not full of interruptions. Do you think the timing of focus time [LAUGHTER] and email time is important to individuals?

Robert: Well, I think it is. And every individual’s got to figure out what works best for them, and for me, it’s a bit of a holdover from when my kids were real little, and they would wake up at these crazy hours of the night and the morning, it just seemed like 5:00 to 5:30 was like the only hour that none of my children were ever awake. [LAUGHTER] I don’t know why that was, and so that was my focus time, just by default, I had to do 5:00 to 5:30. I don’t do that now, my kids are… two of them out of the house, and one is 17. So where they’re all just like self-regulating at this point, but it’s still a holdover, because that’s what I do. My sons get ready for school. I come down here and I check my email for half an hour, and that’s it, until the end of the day. And I told my students that, I told my colleagues that, like, I’ll get to you. I’ll get to you faster than other people get to you, but it won’t be immediate during the week. On the weekends, I don’t check stuff on the weekends, but if it’s during the week and it’s between like eight or seven o’clock in the morning and five o’clock at night, you will get a response from me within 24 hours. It will not be within 20 seconds, but it will be within 24 hours. And I always make this, I always hit that goal. And so students are cool with that. It seems like no other professor they have does this like they say, “Well, I’m gonna get right back to you.” And they never do, because you’re over promising and under delivering. And for other people, it may be, you have to schedule a couple of hours a day. Schedule a couple of hours a day to focus on email. That still seems like a lot, but maybe it’s appropriate for some, like the people who are in my workshop. But the thing is, you schedule it and you keep it in a box. It’s a fixed appointment on your calendar, just like a class is or a faculty senate meeting is, our students don’t expect us to be teaching them things outside of class time, unless it’s office hours, like so why should we expect to deal with other people’s email outside of email times? It’s just another appointment, and you work really hard within those appointment times so that you don’t have to think about it at all outside the appointment times. Now what time that is for you and for John or anybody else, you have to experiment with that. And it’s different things at different stages of your life, different times of the week, different times of the semester. But the important thing is to set it up, box it off, keep it in the box.

Rebecca: Another part of it is a lot of scheduling and getting organized around when you’re allocating time. But also does that involve training people to use the phone or other mechanisms of communication when that might be appropriate?

Robert: It feels weird to say training people to use the phone, because we all kind of learn to use a phone when we were in kindergarten, right? But yeah, I think when it comes back to presence, I think we often use email, as we mentioned already on this podcast, because there’s like no friction to use email. I don’t have to get up out of my chair, I don’t have to talk to another person. I just got to pull my keyboard up and start typing. And because it’s so easy to send an email, we do it a lot. But there’s something missing about this, and it may not be the most efficient way to do things like if I am working like with my colleague, David Clark, who is the co-author of Grading for Growth book with me, his office is just down the hall from me. If I’ve got a question for him, I’m just going to get up out of my chair and go talk to him. I mean, he may not be in, but I’m at least going to try. And I know, for example, he holds office hours in a student workspace at certain times of the week, and I know he’s going to be there, and it’s open, I’ll just go stick my head in, I know he’s going to be there. So why email him? And that saves a lot of time, just simply having a conversation with somebody. We’ve sort of lost that art. I think COVID is partially complicit in this, obviously, because there was no office we could walk down to, and human contact was extremely limited. So we should really appreciate its presence all the more now that we can actually have face-to-face contact on a regular basis with people, we should try that. [LAUGHTER] We should get back into the habit of doing that or phone calls. Sometimes it’s not the most efficient way to do things. A lot of times it is. And I am always thinking like it would this be quicker if we transmit more information through body language and face-to-face interactions than you ever will with emojis or whatever. So speaking of cutting things off at the source, I wonder how much of our emails could simply be… we say like this, this meeting could have been an email, but how much of our emails could have been face-to-face meetings, quickies, like, just quick stuff, not task force, terrible scheduling stuff, but just like, walk down the hall and talk to a person.

John: Right before I came to this session to start recording this, I was in a Zoom meeting with a lot of people, and it’s scheduled for an hour, and much of it could have been handled with an email. But the nice thing about it is that did give me time to respond to about, I think, 14 emails during that meeting, which would be harder to do ​​[LAUGHTER] if it were face to face.

Robert: We could be incredibly productive during Zoom meetings, [LAUGHTER] maybe that’s the key, John, we got to schedule Zoom meetings. Just like no content new meetings. I’m just going to schedule, we’re just going to sit there with a camera on, staring at each other while we answer emails, like going to hyper-productive mode. I’m willing to do an experiment on that. [LAUGHTER]

Rebecca: People have time for writing, like writing teams or writing meetups. So you can just do an email meetup, and then you’re doing email in community so that you don’t feel alone when you feel tortured by your email. [LAUGHTER]

Robert: I wonder if that’s really a thing, Rebecca. I really believe there’s something to that. If any of your listeners have tried something like that, I would love to hear about it. It sounds weird, but it sounds also like it could be cool.

John: Do you have any other advice for our listeners?

Robert: The most important thing is, I think it goes back to the law of the whole person. Rather than mention anything new, I’ll just reiterate, maybe what I feel is the most important thing. Like every person out there has the right and the responsibility to be a whole person. Otherwise, why are we even working in higher education in the first place? And so don’t let anybody tell you that it’s not the case. And if you are in a situation where you might be fearful of doing things like setting boundaries, saying no to certain things, just give it a try once and see what happens. I don’t know if anybody’s going to get fired for saying no to one thing, and if you do, then you probably didn’t want to work there anyway, honestly. So we can’t wait for institutions to do this for us. So whenever I post about stuff like this, I get some pushback from people saying like, “Well, this is an institutional problem. The system’s at fault. It’s not fair to expect faculty to take on extra responsibility simply to claim fundamental rights,” and to that, I would say “Wou’re not wrong. However, have you seen the state of higher education today? Do you really think that it’s going to suddenly reform itself overnight?” The answer is probably not. Where all meaningful higher ed reform comes from, whether it’s in pedagogy or research or simple culture issues like we’re talking here, it usually comes from the bottom up, from individual faculty, staff, and administrators doing things for themselves, but not necessarily by themselves. So you have a community here of listeners on Tea for Teaching, and I hope that all of your listeners will come and check out the Intentional Academia substack, where I’m hoping to build a community of faculty, the coalition of the willing, who are willing to put up a little resistance to some of this push that we have to just simply produce more and more and more with less and less and less. It’s really time to start claiming our humanity for ourselves, and maybe that’s the ultimate life hack that I can provide.

Rebecca: Culture change really happens when there’s multiple people acting on the same value system, like their behaviors reflect the values, and they don’t just state the values. And so what you’re really suggesting here is that if we adopt some of these principles ourselves, others will see us doing it, might feel permission to do it themselves, and then slowly, that change can occur.

Robert: Yeah, that’s totally right, Rebecca. You know every successful revolution occurs when the blueprints for change make it into the hands of ordinary people and they start having the courage to act on them. And you said, permission, I think that’s a really important thing to consider. I would especially challenge anybody listening who is a tenured faculty member at a higher ed institution. You’ve got all the tools you need to not only make good things happen for yourself, but also all of the untenured people who are at your institution. You’re protected, you can do all this stuff and say no and respond on your schedule and do things like set away messages on the weekends. We set these away messages when we go on vacation. But like, have you ever tried setting one like, just to always be on from Friday to Sunday? Just little stuff. And it’s important also to realize that we’re not talking about major things, like little things. Everybody’s got something that they can do to kind of claim their whole personhood for themselves just a little bit more. And once you start making little chips away at that, pretty soon the whole thing becomes easier than a lot of people thought it was going to be, is my experience.

John: We lose so much time in task switching, and I think we all think we’re better at it than we are. And the evidence, as you mentioned, is really overwhelming on this. And if we really want to be whole people for our students and with our colleagues, it’s kind of important to do the things you suggest and blocking off time so that we can focus on specific things for an extended block and we can be more efficient in responding to email when we’re only doing that. At the end of your blog post, I seem to remember there being a picture of a guitar [LAUGHTER] and a link to an article on there.

Robert: That’s correct.

John: One of the things I know you do is play bass in a number of bands. Could you talk a little bit about that and how that’s consistent with this law of the whole person? [LAUGHTER]

Robert: Well, so I’ve been a bass player for 30 years, but not 30 consecutive years, and I put it down for a really long time, in the 2000s when my kids were young and kind of fell by the wayside. And a few years ago, I had a serious health condition where that required emergency heart surgery, and I nearly died. And while I was dealing with this condition, I thought, this really sucks, and I could possibly go to my grave, having put away music for so long and not having gotten it out. So I told myself that if I would, just part of being a whole person, like I’ve driven so much energy into my work, work, work, work, work, but if I croak on the operating table, nobody’s going to remember any of that stuff. It’s going to be, I don’t know what they’re going to remember, like he was a good professor? That’s all right, I guess. But I mean, I kind of hope for more from life than that. I think a lot of us do. And so as far in that experience, I started practicing again, and I’ve been practicing basically two hours a day for the last five years, and now I’m in four different bands. It’s probably pretty cool. It’s the most important thing in my life, other than my health and my family. And so this is what you get when you decide that you want to be a whole person. You discover things that are very important to you about your life that you might not even have realized are still important to you. You thought that you set aside that hobby 10 years ago when you were working on your PhD and never picked it back up. But actually, you know, it’s still a very cool thing, and it connects you to a different part of the universe and to yourself and to other people, and that makes everything better, including your work, and so that’s maybe where the roots of the idea of the whole person comes from? Like, I insist that I do not work on the weekends. I don’t grade on the weekends or check work on the weekends because, frankly, I’m gigging every weekend, and so I don’t have time to work on the weekends because I have this side hustle. And it’s not making me a lot of money, but I’d do it every night if I could. it’s something I would never put away willingly. And my whole approach to work right now is focused on, how do I keep my work in a box to the point where I have the time to devote sufficient time and energy to becoming the best bass player that I could possibly be? That’s my mindset towards work right now. It’s not everybody’s. It won’t be everybody’s, but you got to put your life in context. You’re not just a machine. Nobody is. And if we ever get to that point, then that’s like a life lost, in my view.

John: I’ve had a similar experience. I played a number of instruments back in college, mostly keyboards, but sometimes guitar and bass and, with one band, drums. [LAUGHTER] But when I went to grad school, I pretty much cut that down, and then when I had young children, I didn’t play much at all. I started playing when my kids were in middle school, or thereabouts, but when work got too busy, I cut back, and I’ve regretted that quite often, and I’m playing in one band now, but it’s a little bit of a challenge finding that balance. I really like your approach of setting time aside to focus on activities and scheduling that.

Robert: That stuff is just as important to you as a human being, John, than anything that you’re doing with the podcast or work. I mean, they’re all important, right? And so they all deserve attention. And they say that when you’re an administrator, they say that your budget reflects your values, like the concrete form of what you really value. For a faculty member, it’s your calendar. Your calendar is where your values really are instantiated in extremely concrete form. And you take a look at a person’s calendar, you can tell what they’re all about. And so we use that, and you abide by the rules that you set for yourself, even when it would be easier to say, “I’m just going to grade tonight” or something like that. And again, this may not be, this is easier for some than others. I’m no one to talk. I’m a tenured full professor. I’ve got all kinds of privileges and stuff like that. So I get it. Not everybody can do that, but everybody should think about this, about thinking like, “What makes me whole as a person? Is it playing music? Is it gardening? Is it health?” We all got to take care of our health. Otherwise, none of this is of any avail. And if it means something to you, it should occupy some space in the 168 hours that we all get every week. Nobody gets any more or less than that.

Rebecca: It really goes back to this idea that your behaviors need to reflect your value system. I think one of the things that we have the power as faculty to do is to help our students also see value in these things as well. I know one of the things that I’ve worked with a lot of my students on is things like time blocking and managing time and making sure that they have time for some of those other things that are outside of school, so that they can feel enriched and feeling that they are a whole person, and that those things are also important. And when I’ve had those conversations with students or worked with them on some of these skills, they’ve really appreciated it, because they’re bringing more things into their life, and it feels more fulfilling.

Robert: Yeah, and it seems weird that we don’t often talk about this. I have yet to see a general education program at a higher education institution that talks about things like calendars and time blocking and focus time and time boxing and all the stuff that I’ve been mentioning here today, and y’all have been echoing back as well. I don’t know what it’s about. It’s like, sometimes it’s about, like, study techniques, which I don’t know what some of the stuff in there gets taught, really is. I have these conversations with my students, and we talk a lot about deliberate practice, this notion of deliberate practice, which, as a musician I think a lot about deliberate practice. But a lot of my students have never had to think about practicing math, like, “How do you practice for a discrete math course?” And we talk about this a lot like when you’re in a feedback loop and you need tasks to perform and you need space to be able to recover from an unsuccessful task and use feedback and how to use feedback, and now we’re starting to impinge upon my other book called Grading for Growth, which is all about setting up grading and assessment structures in a class that give that process room to breathe, and so where deliberate practice can really take hold. And it’s such an alien concept to a lot of my students that although they appreciate it, they still revert back to old ways of doing things like, “Okay, I’m gonna cram for your test the night before” and stuff like that. So we have a lot of work to do in that regard, for both ourselves as faculty and also students, for sure,

Rebecca: This is like a good note to move on to our final question, which is always: “What’s next?”

Robert: So I was really encouraged by the result of that workshop that I gave at UC Charlotte. I felt like those faculty and administrators and managers, that the whole sort of tier tranche of academia, they really have a lot of needs, and it feels like traditional faculty development programs don’t really hit them where they really want it, like their approach is either overly simplistic, like you get a bunch of life hacks, like, “well, here’s how to turn off the notifications on your phone” or something like that. “Here’s how to do this. Here’s how to set up a folder in Gmail,” which are useful that they don’t strike at the root cause of the overwhelm and burnout that they’re experiencing, or they are on the other end of the spectrum, which are sort of like platitude based, like, “Oh, you just got to be more resilient and practice mindfulness.” If I were sitting in a workshop about resilience and mindfulness, I’d be thinking like, I don’t disagree, but how? What are the practical steps? What are you going to do? So something in between is really needed, and I felt like we, together, found that in between for the two hours we were together. So what’s next for me is I want to keep building out this workshop, and I would love if any of your listeners are interested in doing this, reach out to me on my website, rtalbert.org where I have a speaker form. You can request this workshop, and I’ll be very happy to provide it for you. I’d never talked about email before. It’s like nobody wants to talk about email it feels like, they want to talk about grading, flipped learning, and stuff like that. But email, this is sort of elephant in the room. It’s like nobody mentions that. It’s like some sort of verboten topic. But I feel like it’s a great need. I want to do more of those workshops, or even one-to-one coaching. So reach out, and I’m considering pulling together some of these ideas that have been put onto the Intentional Academia substack into a little ebook, like a little self-published ebook that I might throw up on Amazon for cheap, and so faculty can buy it and use it. I think this is a really important message. It’s not really getting addressed, to my view, sufficiently in higher ed at any level, whether it’s students, faculty or administrators or staff, too, like Student Affair s staff, those folks are absolutely burnt to a crisp right now, and they have it even worse than administrators do. And so that’s a need that I feel like has the potential to be filled. And so that’s exciting for me.

John: When is your second edition of your flipped classroom book coming out.

Robert: Thanks for mentioning that, John. So the second edition of Flipped Learning: a Guide for Higher Education Faculty is currently underway. It’s been 10 years since the first edition came out, and now a lot of stuff has changed in 10 years, and so it’s an interesting time to revisit this topic. I’m currently working on, sort of the non-central chapters, just doing little rewrites of like the preface, chapter one stuff. This fall, I have a sabbatical to add two major additions to the book, one of which will be a number of case study interviews from flipped learning practitioners, following a very successful similar thing that David Clark and I did with the Grading for Growth book. And also I’m going to completely overhaul the research review. Back in 2016 the research on flip learning consisted of 42 papers. That was, yeah, that was the entire corpus of research on Flipboard. Now it’s in the nearly 10,000 papers have been published since that time. And so I have a lot of work to do. That’s going to be in the fall. And hopefully the deadline for the manuscript is August 2026 and I’m shooting to get that done way earlier than that. So hopefully in 2026 you’ll see edition number two with updates about what we know now about flipped learning, what the role of AI is in flipped learning, how COVID changed the idea of flipped learning, and a lot of other interesting things, hopefully, besides.

John: Well, we’re looking forward to that, as well as reading your intentional academia substack.

Robert: Right? IntentionalAcademia.substack.com I probably should have picked a shorter title for it, [LAUGHTER] but that’s what it is that’s correct. IntentionalAcademia.substack.com

Rebecca: Well, it’s always a pleasure, and this is definitely an important topic for all of us to think about.

Robert: Well, thanks again for having me back, and I hope your listeners find this useful.

John: It’s an area that I think we all can use some help with. So, thank you.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

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390. Critical Teaching Behaviors

Student feedback is important to improving teaching, but may not be aligned with evidence-based teaching practices. In this episode, Lauren Barbeau and Claudia Cornejo Happel join us to discuss a midterm student feedback instrument focused on critical teaching behaviors, an AI-assisted tool for analysing the feedback, and strategies for debriefing with students.

Lauren is the Assistant Director for Learning and Technology Initiatives at the Georgia Institute of Technology. Claudia is the Director of the Center for Teaching and Learning Excellence at Embry-Riddle Aeronautical University. Lauren and Claudia are the authors of Critical Teaching Behaviors: Defining, Documenting, and Discussing Good Teaching as well as a whole series of other resources related to this book.

Show Notes

Transcript

John: Student feedback is important to improving teaching, but may not be aligned with evidence-based teaching practices. In this episode, we discuss a midterm student feedback instrument focused on critical teaching behaviors, an AI-assisted tool for analysing the feedback, and strategies for debriefing with students.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

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John: Our guests today are Lauren Barbeau and Claudia Cornejo Happel. Lauren is the Assistant Director for Learning and Technology Initiatives at the Georgia Institute of Technology. Claudia is the Director of the Center for Teaching and Learning Excellence at Embry-Riddle Aeronautical University. Lauren and Claudia are the authors of Critical Teaching Behaviors: Defining, Documenting, and Discussing Good Teaching as well as a whole series of other resources related to this book. Welcome, Lauren and Claudia.

Lauren: Thanks, John.

Claudia: Thank you.

Rebecca: Today’s teas are:… Lauren, are you drinking any tea today?

Lauren: I sure am. I’m always drinking tea. So I am drinking a passion fruit peach tea, courtesy of my friend and colleague Karen, who went to the SOTL conference in Savannah and brought this back for me from the Savannah Bee Company. So if you’re listening, Karen, thank you.

Rebecca: That’s a nice little story. How about you, Claudia?

Claudia: I am also drinking tea that comes to me by way of a conference, mine was in Albuquerque, New Mexico, and the tea that I’m having is a Rajasthani chai tea.

Rebecca: Oh, yum. How about you, John?

John: I am drinking tea that came from a Wegmans, [LAUGHTER] which is a black raspberry green tea from the Republic of Tea.

Rebecca: And I have a Blue Lady tea from Scotland.

John: Very nice. We’ve invited you here to discuss the critical teaching behaviors framework that you have jointly developed and some recent extensions of that framework. Could you tell us a little bit about how this project got started?

Lauren: Sure. So this project really started when we were working together at Georgia Southern University, and at the time, we were very much in need of a campus language in which to discuss what good teaching is. What happened after that is we found out lots of other people were in the same place. They also needed some sort of a common language in which to ground their conversations about teaching on campus. And so what started off as meeting a campus need ended up expanding to meet a broader need in higher ed.

Rebecca: Can you provide a little bit of an overview of the framework?

Claudia: Sure. So the critical teaching behaviors framework is based on sn extensive literature review that Lauren and I did, starting with the Scholarship of Teaching and Learning educational research, primarily in the context of higher education, but also some K through 12 insights found their way into it as well, and based on that literature review, we narrowed it down to six important behavioral categories that all of us as we teach, should ideally engage in in some way, shape, or form to support student success, and those six behavioral categories are align, making sure that our course materials activities align with each other; include, making sure we’re creating an environment and opportunities for all students to be successful; engage, making sure that students are taking an active role in their learning journey; assess, making sure they have a chance to self-assess, to get feedback on their learning; integrating technology, we cannot really think about teaching and learning without technology anymore, and so because it’s such a big part of teaching and learning, we need to think about it intentionally; and then finally, reflect, which is what comes back to us and the importance that we play a role also in continuously growing and improving our teaching.

John: You’ve also developed a number of instruments for faculty use in alignment with this framework. Could you tell us a little bit about these tools and why faculty might be interested in using them?

Lauren: So, this book was designed to be a one-stop shop for faculty. The first half of the book is an overview of the research we did on those six categories of behaviors, as well as reflection questions to help faculty readers think about how they can implement those behaviors. The second half of the book is really all about helping faculty document the fact that they’re doing those things. So we start the second half with some narrative starter templates and some deep reflection to identify your core teaching values, because our values should guide the principles that we use when selecting strategies to implement in our classrooms. That should frame everything that we’re doing. After that chapter, we do a deep dive into peer observation of teaching, which, coincidentally, is our next project. I know I’m jumping ahead to the end where we talk about what’s next, but we do have a book under contract with Routledge to explore peer observation of teaching further. But in this chapter, you get just the basics of what you need to go out and do this right now. So that includes email templates, logistical information collecting templates, some reflection starters for the faculty being observed. It also includes a note-taking instrument for faculty who need help figuring out what I should take notes on when I go into the classroom. And finally, it includes a report form for faculty to collect what they saw in the classroom, with space for the faculty being observed to write down their own reflections. That way, we’re giving faculty agency and voice in the process of creating this artifact. Chapter after that moves into thinking about student feedback, and how we collect student feedback from our students, and how we use that to make decisions about our teaching as well. That chapter really focuses on student feedback, in particular at the midterm, not necessarily at the end of course, which may be what most of our listeners think of when they think of student feedback, but a lot of the work that we’ve done more recently has been about collecting midterm student feedback. As we know from research, this can help boost your end of course evaluations when you debrief it correctly. I always want to add that caveat when we say this, it isn’t a magic wand that we can wave and ensure that we get better evals at the end of the semester, but when we debrief it with our students correctly and meaningfully, one of the things we found when we looked at the research on it is that, yes, it can boost your end-of-term evaluations.

Rebecca: So we’re hoping we can dig into that midterm feedback aspect a bit more. In the Fall 24 issue of To Improve the Academy, you published a formative midterm feedback instrument that you developed and validated. Can you talk a little bit about this instrument and why faculty might want to use this instrument and midterm feedback just generally?

Claudia: Yeah, happily. The critical teaching behavior, midterm feedback instrument, we started implementing at Embry-Riddle in 2021 and we have since collected data on its use across the different departments and across different instructors. And one thing that I’m super excited about is that from the first year that we implemented it, we had about 20 or so faculty using the instrument per year, and now we are reaching about 20% of the Embry-Riddle faculty with that tool, which is pretty amazing. It has been very well received. It combines differently than some other midterm feedback processes. It combines multiple-choice rating questions with open-ended feedback. Generally, midterm feedback often focuses on only the qualitative responses, so open response feedback from students, and that has really resonated with the STEM faculty, specifically at our institution, because it gives them a place to look at, okay, here’s where we started, here is where we are next semester. This is what we had at midterm. We made changes, we talked to students. Now, looking at end-of-course feedback, we can see that there has been growth or not. So that’s been really helpful for a lot of faculty here, because we’ve had such a lot of participation with it, it also gave us really good data to look at: “Okay, does the tool that we’re using, is it actually statistically reliable and valid?” And so that is the study that we published in To Improve the Academy, we validated the tool and did a confirmatory factor analysis, and it was valid and it was reliable, but importantly also, as part of this study, we asked faculty on their perception of the tool, and we asked students to also tell us, “Okay, these are the questions that we’re asking in the survey, how do you interpret it? What does that mean to you when we’re asking this question? What would you look at in a course to give you information on how to answer the question?” And so triangulating all of that different information and data, we found that the instrument is working really well for students, for faculty, and also the data that we have shows that it is reliable and valid. So that was exciting to see.

Rebecca: It’s always nice when we take on a project like that, and it works out, right? [LAUGHTER]

Claudia: Absolutely

John: A lot of the teaching evaluations used in many departments often are not very well designed, and they often include many categories that students may not be the best source of judgment. One of the nice things about your evaluations are that they focus on observable behaviors that are evidence based and they are things that should be observable to students, and if they’re not observable to students, the instruments would reveal that in ways that suggest maybe the faculty needs to address those. So one of the things you suggest is that this instrument might also have some impact on the bias, which has been demonstrated to show up in student evaluations of teaching. Could you talk a little bit about that?

Claudia: Yeah, and you see me nodding along and getting really excited, because that is another thing that, when we first published the book and the article, we had some preliminary data that suggested, yes, it reduces bias broadly, but we actually had an opportunity to gather additional data on that and to look at that, and we are still in the final stages of preparing the data and analyzing it, but we have done some analysis on this now that shows that if we’re looking at multiple factors that all impact teaching and learning and student feedback in some way, the questions that we are asking with a critical teaching behaviors midterm feedback instrument actually show now that statistically, gender in particular, is no longer a significant factor. So that means that, basically, gender is not one of the demographic categories that seems to be influencing the student responses to the questions that we’re asking. We do see, in the data analysis that we have now, that teaching experience, so years of teaching, as well as age, are still statistically significant, but gender is one of the categories that is no longer statistically significant. So that was exciting to see.

John: You mentioned that age and years of teaching experience were still significant. What was the nature of the impact of teaching experience and age on the evaluations?

Claudia: So if we’re looking at the data that we have, it shows that teaching experience and age, so they go parallel, the longer teaching experience that you have, as well as the older you get, it generally signifies an increase in the rating that students give you on how frequently you are engaging them, on how frequently you are creating an inclusive teaching behavior in the classroom, on how frequently you are providing feedback that is meaningful to them. So overall it increases until around the plus 55 where it falls off. But that is also probably a limitation, because we had very few respondents in that age group. So, that’s what we found.

Rebecca: I can imagine at this point in the conversation, audience members might be like, yes, this sounds good, but what does it look like? Can you talk a little bit about what some of the questions are? You mentioned that there’s some multiple-choice questions, some open-ended questions. Obviously midterm implicates when in the semester you might implement this tool. Can you talk a little bit about what those questions actually say?

Lauren: So let me talk first about what midterm student feedback is. Obviously this is something we collect at midterm, specifically between weeks five and 10 is what research recommends. There are a lot of tools out there [LAUGHTER] to collect midterm feedback. The standard forms are all open-ended questions. Typically they’re two to three questions long, maybe a little bit longer if you as an instructor choose to add an open-ended question or two. The most common questions that are asked are: “What’s working well in this class? What’s not working? What additional feedback do you want to have or want to share?” There are also versions of this that look like, “What should I start doing? What should I stop doing? and What should I keep doing?” So I just want to put that out there that we are not the originators of midterm feedback. This has been around for a while, and there are lots of different ways of doing it, although they’re fairly similar and standard in the fact that they are qualitative, open ended. What makes ours different is that we did choose to depart from the purely qualitative aspect of this by introducing some quantitative questions. So with our feedback tool, there are still the standard questions: “What’s working well, what’s not working well?” From a data analysis perspective, I think it’s interesting to note that we chose to put the quantitative questions first on our survey for students. So we have on the validated tool 15 quantitative questions that students answer on a never to very frequently scale, and those questions are broken down by each of the CTB categories, except for reflect, because students really can’t see us reflecting on our teaching, so that’s not something we ask them to give feedback on. But an example question would be… so from the aligned category, “The instructor states the learning outcomes, development of specific skills and knowledge to be accomplished in the course assignments and activities.” And then students would answer never or very frequently. So each of these questions is designed to capture how often an instructor engages in particular behaviors that we know from the framework research are proven to promote student success. When the instructor gets this report, they see a breakdown of their behaviors by category, so that they’re able to look at the quantitative data and see overall strength by category. So for instance, you might see that you’re doing really well in “engage,” but students said that you only rarely or sometimes gave feedback that was helpful for them. So maybe the “assess” category is an area for development. So what’s nice about these quantitative questions is that it’s allowing you to get the nuance of individual behaviors while also capturing overall pictures of what’s going on in these categories from the student perspective. Now, I mentioned that we put the quantitative questions first on the survey. There’s some interesting stuff going on there in terms of what students end up putting down in their qualitative feedback, and this is something we would like to study in more depth, is how much does the language of the quantitative questions prime the students in terms of what they give feedback on and the language that they use. This is not something we’ve run a study on yet, because we’re running all sorts of other studies, but it is a study that we do plan to run on the data we’ve collected through midterm feedback, because if this bias study has shown us anything, the tool does help mitigate bias to some extent, if the tool also does some priming of students to help direct their feedback to particular areas of teaching and take them away from comments about “I love her shoes” or “I hate his shirts,” then it has an additional use factor, which is that the quantity of questions are doing some work to teach students how to give good feedback. That’s our hope, anyway.

Rebecca: So let’s imagine that I’m an instructor, and I use the midterm feedback form and I get some feedback about areas that maybe I’m doing well in, and areas that I might need to improve upon. What do you suggest are the instructor’s next steps?

Lauren: Well, I would suggest that you consult with your Center for Teaching and Learning. Oftentimes, this is a service that Centers for Teaching and Learning offer, and there are trained consultants like me and Claudia who can help you make sense of what you get out of that experience. In fact, we can help facilitate that experience as a neutral third party, which can help students feel like they’re not necessarily going to be judged on their responses. Even if you make it completely anonymous, there are always those students who say, “Well, but if you really want to, you can figure out who said what.” But if you have a neutral third party who is facilitating this experience, it can make it a better experience for students overall. Not everybody has the luxury of access to a Center for Teaching and Learning. And when we were designing our tools, we were thinking about that. So the next thing I would say is, if you don’t have a Center for Teaching and Learning and trained consultants, you do have colleagues. One of the things that is very important to us in this project is that we’re creating dialog around teaching and learning. So if you have a friend or a colleague who would also like midterm feedback, maybe you can conduct this for each other and have conversations with each other about this instrument. Now, of course, you can always just administer the tool yourself, collect the data and sit down to analyze it. If you’re going to sit down to analyze your own data, here’s what we have for you. If you request access to our folder of materials, you’ll see in there an Excel spreadsheet that Claudia, who is an Excel guru compared to me, has created that will help you decipher the quantitative data. It’ll spit out some really nice graphics for you to be able to analyze, but I’m super excited to be able to share that we’ve also developed a way to help you make sense of the qualitative feedback on teaching. This is where we are debuting the CTB FIT, critical teaching behaviors feedback insight tool that is an AI-powered platform that we developed in conjunction with a student at Georgia Tech, Elliot Roe, and his partner in crime, Duncan Johnson, who’s at Tufts. And these students helped us train the AI platform on the critical teaching behaviors categories, again, not including “reflect,” because it’s not something that students can give feedback on. And what this platform will do is you feed it the student feedback, and it will output an Excel spreadsheet for you where it tags the qualitative data with the five CTB categories. It’ll pull out snippets and code them into each of the CTB categories. Then it will do a count of the number of times it tags the category and it will produce a nice bar graph, so you get a visual of how many times something shows up, for instance. This has been really useful to the faculty who are conducting midterm feedback. We’ve gotten some great preliminary insights from faculty saying that this helps them make sense faster of the data that they have collected from students, and it helps them focus less on that one-off comment, you know, the one, the one that gets under your skin, and you have all these other wonderful comments praising your teaching, but there’s that one that sticks with you, because we just can’t shake the one negative comment. This is why it’s so helpful to have a consultant do this, or to have a peer do this, because they can move you past the one negative comment. But if you’re doing it for yourself, it’s so easy to get hung up and miss the bigger picture. What FIT does is it organizes the data, provides you AI summaries in each of the CTB categories that it tags so that you’re not focused in on that one negative piece of feedback, you can now focus on the big picture and take away insights that allow you to report back to your students and make informed decisions about how you’re going to teach your class. Claudia, what would you add?

Claudia: Just reiterating, I think the importance of using this also as a tool for conversation. Lauren already mentioned that colleagues can play a really important role in helping us make sense of this. We have the tool that’s really available for anybody to use who’s interested. But I think the other important thing to mention also is when we’re looking at the feedback that we are receiving, one important conversation partner is also our students, and so making sure that whatever we’re learning from the feedback, whether that is positive or room for improvement, we go back to the students and say, “Hey, I learned this from you. I appreciate you for providing the feedback. And here’s something that I can change, maybe in response, here’s something that I will not change because I have a good reason. Let me explain that.” But yeah, so I think just reiterating the importance that students have in this process, not just in providing the feedback, but also being a conversation partner with us.

Lauren: And I would close that thought by adding to do this recent study that we’re working on, we ran a couple of focus groups with faculty. One of the really interesting insights that came out of that focus group for me was that faculty who do midterm feedback and debrief it with their students, go back and they talk to them about what’s not working in the class, what they can do to change it, and what they don’t have the power to change. But there was this big revelatory moment in the conversation where a faculty member said, “I have never talked to my students about what they say is working well. I’ve never gone back and said, ‘Thank you for letting me know.’ I have never debriefed that with them.” So if there’s anyone else out there who is realizing that they also only focus on what’s not working and what they can and can’t change, this was a really great moment where faculty came together and said, “Oh, we also need to talk to our students about the positive feedback that they’re giving on our teaching and what is working. So that’s part of the loop that we need to close as well.”

John: Now, you mentioned that this is an AI tool. Was it created as a GPT in ChatGPT, or did you use some other system for creating it?

Lauren: This is a question primarily for Elliot Roe, who’s not here today, but Elliot created a pipeline that is trained on the critical teaching behaviors, and it goes to ChatGPT. So what we were careful to do thinking about: this is student data, this is faculty data, we want to protect privacy. We don’t store your data. First of all, that costs a lot of money, and second of all, that gets into all sorts of privacy concerns. So if you run any sort of data through the platform, you need to download that report immediately, or the next time you go to run a report, it will be gone. So it’s actually stored in your cache, it is not stored on our site, so that data belongs to you. As we’ve set it up, it’s not saving the data in any way, shape, or form, and it’s not being used to train ChatGPT on anything, as far as we can tell from talking with Elliot, who is our technological guru here.

John: We have encouraged faculty to consider using ChatGPT on anonymous student surveys on our campus, because it has all those nice advantages that you’ve talked about, that it can summarize things very nicely, and it can focus on the major themes that occur, and it can also offer some suggestions on ways in which faculty might even address that if that’s programmed into the chatbot. So it sounds like a really great tool. Are you sharing this more widely beyond your campus?

Lauren: Yes, that is the goal. It’s free to use where we want to keep it free to use, because our goal is to improve teaching in higher education, and we believe that this is a tool that can do that. To be clear, you’re not going to sign into ChatGPT when you do this, CTB FIT is its own platform that you sign into and put the data into and it will output the Excel spreadsheet for you through that platform. We do ask you to sign up. One of the ways that we’re trying to protect privacy and security is to have sign ups, but that’s not because there’s a pay wall, it’s just because that’s an additional security measure to have a sign up on it. So we’re putting it out there. We hope that faculty use it. Our idea behind this is that, yes, you can run your data through any AI platform you want, and it will give you some insights, and it will probably do some analysis for you. The problem I’ve seen when I run data through it is that it’s not trained on any sort of teaching database in particular, so depending on its mood that day, [LAUGHTER] you will get all sorts of different answers out of it, and some of them might be good, but as we know, some of them might not be. We think that the value of FIT is that it’s grounded in that common language. So if you get your report back and you see that students are seeing a dearth of behaviors, for instance, in the “Engage” category, and you want to know what behaviors you could implement in the “Engage” category, well, we’ve got a whole book on that for you. You can go to the chapter, you can reference the research that we’ve done. You can dig deeper into that category. There is a real knowledge base behind this platform that allows faculty to dig deeper into their own teaching. You can dig as deep as you want. You can go reference the chapter in the book. You can start looking at the references and go look at the research for yourself, and then the book, of course, is structured to produce reflection, so that the reflection that faculty engage in produces growth. So if you then want to set a goal for growth, we’ve also got tools in the book to help you do that. So really, the idea of FIT is that it can be as surface-level analysis of data as you want it to be, but because there’s this knowledge base behind it, you can dig deeper and deeper and deeper as much as you want.

Rebecca: One of the things that you’ve talked about is that debrief, but I imagine the setup of the midterm feedback is equally as important. So can you talk a little bit about what the setup is as you present the opportunity for feedback to students, as well as what that debrief ideally looks like? You’ve hinted at some of those things, but I know people are always looking for very concrete, tangible ways of doing things.

Claudia: Yeah. And so when we are facilitating midterm feedback as a third-party facilitator from the Center for Teaching and Learning, we usually go into the classes, if it is a face-to-face class, and give that introduction to students, telling them that this is something that’s voluntary for the faculty. They are not required to do that. They are engaging in midterm feedback because they really want to know how things are going for the students and whether the strategies and materials that they have chosen are meeting the students’ needs, and so emphasizing that it’s voluntary, but then also telling students that not all feedback is equal. And so if I’m just saying, “Oh, this class is awesome, that is great affirmation, but it does not help me really get better at my teaching.” And so also telling the students how important it is to think about providing feedback that is specific and actionable, pointing out, if they are saying it’s amazing presentations, giving some more feedback on well the PowerPoints are great, or it’s a great interactive lecture that helps me think along. So really providing some of that detail. If we are not in a face-to-face classroom, we do have that information also available as a script that faculty can use and then share with their students through the learning management system, as an announcement, again, mentioning it’s voluntary, it’s really helping me, as the instructor in your class, grow, it’s helping you as a student provide me feedback now, rather than waiting until the end of the term, please provide feedback that is as specific as possible. And so that is usually what the setup looks like. For the debrief for our campus, we are meeting with the faculty member one one-on-one to facilitate the debrief, and it is really about the conversation where we are looking at the data primarily and then make sense of it together. So for us, it is really important to not be prescriptive, even if we’re saying, “Oh yes, maybe engagement is a category where there’s room to grow,” it is not that we’re saying, “Oh okay, engagement is not good right now, let’s do think-pair-share every single day of the week.” So really thinking through also there are many ways in which we can engage our students. And what are some options that really work for your course, for your context, if you are online, face to face, what is your personality like? What is your teaching persona? And really finding strategies that are helpful for the individual, rather than a silver bullet that works across the board, which doesn’t exist.

John: One of the things I really liked about your book is part two. Part one, I really liked it was very comprehensive, and it provided some really good strategies that are evidence based. But the second part of it, and the appendices as well, are very helpful, because a lot of faculty, especially when they start their teaching career, but often continuing for quite a while, suddenly get hit with this need to write up a summary of their teaching activities and a reflection on their teaching that’s used for promotion and tenure. And there’s very few resources out there that address that, and your book does a really nice job of giving faculty information on what they may want to include in these reports and what they may want to submit as part of the reflection. This seems like a gap in the professional development literature that your book fills very nicely.

Lauren: First of all, thank you, [LAUGHTER] that’s a lovely compliment. When we were developing this framework, the need to have the conversations around teaching grounded in the same language was a paramount issue on the campus we were working at, but we were very attuned to the needs to document teaching, because this is part of the conversation. So we can have conversations with peers, we can have conversations with administrators, we can have conversations with students. Those are sort of the three different types of conversations we have, and they all need to be grounded in the literature of good teaching. But it’s really hard to have that conversation in any sort of personalized way if you have none of your own data to back it up. This is a very timely conversation, because just yesterday, I ran a two-hour session on reflecting on teaching for faculty at Georgia Tech, and part of what we did is we started with, “What do you think are your teaching strengths and what are your areas for growth?” We just put that out there into the ether and let them put something down. But after we had talked about the CTB framework, we went through a more structured teaching practices inventory and had faculty sit down and go through the framework and say, “What are you actually doing in each of these categories? Now look at it across categories. What is your teaching strength and what is your area for growth? How does that compare with what you set when we first started this session and you had no common language, you had no scaffolding to help you make that decision?” It was a really interesting conversation, because someone said “it was hard,” like, “well, it was hard in the sense that it was work. It was a lot of work to sit down and really look this closely at my teaching.” So I think part of the reason this doesn’t happen more often is because faculty are busy. We’re busy people already, and making time to formally reflect on teaching is difficult because it’s just another thing that we don’t have time for, and it seems like there’s always another fire that we need to put out. So it doesn’t become a fire to put out until you need to create your materials for promotion, and then it’s an issue because you haven’t created any of this documentation along the way. The goal of our book is to help faculty reflect as they go to build in just a little bit of time to do that structured reflection so that they can identify areas of strength and set intentional areas for growth. Why? Because a narrative of growth over time is persuasive, and when you go up for promotion, being able to show intentional goals, data you’ve collected in support of those goals and data doesn’t have to be a full-blown research study. It can be student feedback over time that shows you’re getting stronger in these categories. Having all of these aligned CTB tools gives you a common language to collect data from students, peers, and yourself, so that when you go to create that portfolio to showcase what you’ve done, you no longer have to reconcile “My peers are talking about my teaching this way, but students talk about teaching this way, and admin understands it this way. How do I put all these different perspectives together in a way that’s going to make any sense when they seem to all be speaking different languages?” Well, the tools we’ve developed are all aligned to the same common language, and when you go to put together your portfolio, it’s that much more powerful and persuasive to have the common language, to have collected the data over time, as opposed to be sitting down at the last minute saying, “I’ve got to put this together, and now I’ve got to figure out what I did,” as opposed to 10 minutes a week could allow you to create a much stronger teaching portfolio.

John: And you provide a number of resources in various appendices at the end of the book that faculty can use for some of these purposes. C ould you just briefly talk a little bit about what’s included in these appendices?

Claudia: Yeah, so in the appendices we have the framework, of course, but also we have the peer observation report form, as well as associated materials that help peers set up the observation as for information before we even go into the classroom, or before we go into the online class. It has a prior version of the midterm feedback, so there is an updated version that’s available on our online share documents that anybody can ask for, but it gives a nice preview. But it also has some reflection questions, as Lauren said, that help prompt some of the reflection for faculty to start putting together the material into a coherent format for a portfolio. Also you mentioned it is Creative Commons licensed, and that is true, that was also an intentional choice, because we recognize that while the critical teaching behaviors framework, we hope, provides a great starting point for everybody, there are institutional preferences. Sometimes, when it comes to language, there are institutional focus areas that may not necessarily be captured with what we are providing. And so it is intentionally Creative Commons licensed. So it is a starting point that people can build on, based on departmental needs, based on their individual needs based on institutional needs.

Lauren: It was important to us that these materials be Creative Commons licensed for meeting contextual needs. I think as much as we recognized that a common language was necessary in higher ed, we also recognized that institutional context matters, individual context matters, and that there can’t be one definitive way of doing things. The Creative Commons license doesn’t just allow you to adapt to your context. It allows you to make these multifunctional. So let’s say that you really want to do a dive into your assessed behaviors, and you want to have a peer observation report that’s just focusing on your assessed behaviors. You can do that if you have an institutional initiative. Down here in the south we have quality enhancement plans for our accreditation. Let’s say you wanted to focus on just one aspect of the critical teaching behaviors to align with institutional objectives. You can do that. The only thing that’s not Creative Commons licensed is the framework itself. So that still stands, but we’ve had a number of institutions take that as a place to develop their own institutional framework. So Harvey Mudd, in particular, has done a great job with this. Most recently, they even added a whole new category on mentorship, because that meets their campus need. But we’ve worked with a number of institutions now that have really done a good job of taking this not as: “we told you, this is the language,” but saying “somebody went out and did the research for us so we can develop the language that we use here at our institution.” We see more and more of this happening, but when it’s most effective is when it’s grounded in evidence-based practice. And not everybody has the time to go out and do that research, but apparently we did, [LAUGHTER]so we went out and provided that for people to go and build their own frameworks.

Rebecca: It’s always nice when there’s a starting point and you don’t have to [LAUGHTER] start from scratch, and that there’s templates and things that you can iterate on so that you can move forward faster. So we always wrap up by asking, what’s next? You’ve given a little preview, but…

Claudia: We just look forward to talking more about critical teaching behaviors no matter what, because we believe it can make a huge difference in fostering conversations across campuses. But then also, as Lauren said, we are really looking into peer observation, more specifically, as a next focus to really dig deeper, as a way to continue those conversations, as a way to apply critical teaching behaviors, but also as a way, again, to have a starting place to then customize something that meets somebody else’s context.

Lauren: So we always have a little bit too much in the way of what’s next. [LAUGHTER] In the way of what’s next. I think we would like to continue the research projects on midterm feedback in particular. So midterm feedback, we would like to do that study on whether the quantitative questions have any bearing on the qualitative responses we’re getting from students. That is an area we’d like to follow up on, but we do have that book contract, and we’re supposed to have that manuscript done by June of 2026, so that’s gonna have to take precedence over any other projects that we might want to delve into in the next year.

Rebecca: Well, thanks so much for joining us today and sharing some of your work and the framework.

Lauren: Thank you for having us.

Claudia: Thank you for having us. It’s been great.

John: Thank you for joining us. And again, this book is an excellent resource for faculty at any stage of their teaching.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

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384. Writing Together

Writing is often perceived as a solitary activity, but this may lead to a sense of isolation. In this episode, Rachael Cayley, Fiona Coll, and Dan Newman join us to discuss the benefits of writing in community.

Rachael is an Associate Professor in the Graduate Centre for Academic Communication at the University of Toronto. Before joining the University of Toronto, she worked as an editor at Oxford University Press. Fiona is an Assistant Professor at the Institute for Studies in Transdisciplinary Engineering Education & Practice and at the Graduate Centre for Academic Communication. Fiona had earlier been one of our colleagues at SUNY-Oswego. Dan is an Assistant Professor in the Department of English and the Director of Graduate Writing Support in the Faculty of Arts and Sciences, also at the University of Toronto. Rachael, Fiona, and Dan  are the editors of Writing Together: Building Social Writing Opportunities for Graduate Students, which was recently released by the University of Michigan Press.



Show Notes

Transcript

John: Writing is often perceived as a solitary activity, but this may lead to a sense of isolation. In this episode, we discuss the benefits of writing in community.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

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Rebecca: Our guests today are Rachael Cayley, Fiona Coll, and Dan Newman. Rachael is an Associate Professor in the Graduate Centre for Academic Communication at the University of Toronto. Before joining the University of Toronto, she worked as an editor at Oxford University Press. Fiona is an Assistant Professor at the Institute for Studies in Transdisciplinary Engineering Education & Practice and at the Graduate Centre for Academic Communication. Fiona had earlier been one of our colleagues at SUNY-Oswego. Dan is an Assistant Professor in the Department of English and the Director of Graduate Writing Support in the Faculty of Arts and Sciences, also at the University of Toronto. Rachael, Fiona, and Dan are the editors of Writing Together: Building Social Writing Opportunities for Graduate Students, which was recently released by the University of Michigan Press. Welcome back, Fiona and welcome, Rachael and Dan.

Fiona: Thank you for having us.

John: Our teas today are:… Rachael, are you drinking tea?

Rachel: I am. I’m drinking something called Christmas in Paris, which is a mix of chocolate, peppermint, lavender and vanilla.

John: That sounds wonderful. And Fiona?

Fiona: I am drinking a classic. I am drinking Murchie’s Cream of Earl Grey.

John: Nice. And Dan?

Danl: I am not drinking tea. I am drinking water in a mug. It’s weak tea. [LAUGHTER]

Rebecca: There’s one in every bunch. Dan.

John: …at least one. [LAUGHTER] … very weak tea.

Rebecca: Very weak. [LAUGHTER] In honor of talking to Fiona, and it’s been a while, I have gone to my very old favorite, which is English afternoon tea.

John: Very good. And I’m drinking a new tea. It’s a three mint tea, which is peppermint, spearmint, and field mint. And I don’t quite know what field mint is, but it tastes okay. [LAUGHTER]

Rebecca: We’ll have to look into that, John.

John: Yes.

Fiona: You and your adventurous taste buds, John.

Rebecca: Stay tuned for more on field mint in the future. [LAUGHTER] We’ve invited you here today to discuss Writing Together. Can you talk a little bit about the origins of the book?

Danl: Sure. I’ll get us started. We’ve been working together, Rachael, Fiona, and I, in different capacities for a long time, and we’ve all ended up working in graduate writing support and teaching. And so we’ve been chatting about this, and we started off with some anecdotes, and the way I’ve been reconstructing the history of this project is starting with a conversation when we were talking about noticeably skewed gender ratios in a lot of our writing support activities, particularly those that were kind of group based, so like writing boot camps or feedback groups or peer review groups, and these groups, anecdotally, seemed to us to be very tilted towards more women than men participating, which wasn’t true for some of the more instructional things that we were doing. And we started discussing this as something interesting and neat and potentially something to look into. And then we decided it might be more interesting to shift the conversation away from gender per se towards the question of sociality. What is it about social writing that makes it more or less interesting to different people? And that got us more interested in the pedagogical implications of this and how we can foster sociality to help graduate students become better writers, become happier writers, move through their programs, but also just generally, learn the ropes of research and writing in general.

John: In your introduction to this work, you argue that writing together is useful, both as a form of graduate student pedagogy, but also for professional development purposes. Could you talk a little bit about this argument?

Danl: Yeah, fundamentally, I think the argument is that good graduate pedagogy should also be good professional development, and that encouraging social writing is an important way of realizing that ideal. And a lot of grad programs have professional development activities. And I think grad programs, in general, from what I can see, are getting better at this, but generally, these tend to be framed as separate from writing, especially separate from dissertation writing, which for a lot of grad students is kind of the main task. But dissertation writing is not just a way to complete your program, it’s also kind of a student’s, in a lot of cases, the first major entry into professional research writing. And so the idea that we could sort of approach both holistically is kind of what we’re getting at with that idea of good pedagogy is also good professional development. When I started working with grad students closely, I was struck by a disconnect between how they view writing and how my faculty peers and I write, and I’m simplifying horribly here and generalizing. But anyway, students would talk about withdrawing to their apartments for months trying to perfect a thesis chapter before showing it to anyone. And meanwhile, my colleagues and academic friends and I are sending each other emails saying, like, “Does this paragraph make sense? Here’s a really rough draft. What do you think of this?” Basically asking for feedback constantly. And again, not everyone does this, but this is my experience. Why are so many of our students not taking advantage of their communities, I guess is one of the questions behind this, too, and I think part of the answer, at least, is that they’re not taught to. And I see this as an opportunity for graduate pedagogy and programs and maybe writing together more like their profs do, could help them professionalize even as it helps them navigate their grad school experience.

Fiona: Another angle, maybe, to dig into a tiny bit is just the idea that writing is something that can be taught. I think one of the trickiest parts about that transition to grad school is that strange set of assumptions by which grad students are made to feel as though they should already know how to write things they’ve never written before. So grad students arrive and are sort of faced with these quite major writing deliverables that are different in scale and in scope than anything they’ve written before. And they somehow absorb this sense that if they don’t know how to do it, or struggle in any way, that there’s something wrong with them, that they don’t belong, or there’s some sort of grievous lack or problem. And so to treat writing as something that is a lifelong pursuit in many ways, but more specifically, that there are a set of skills that are unique or uniquely developed in graduate school around research writing, that there should be no shame in needing to learn these and that that learning process at the graduate level becomes richer and more sustained when it’s done in, and as part of, the development of a community, a disciplinary community. Rachael Cayley has a wonderful line that I steal as often as I can when talking with graduate students, which is when graduate students write a dissertation, they’re actually producing two things. Yes, they’re writing the dissertation itself, but they’re also developing themselves as researchers, so they change over the course of writing that giant piece of work, and there are skills and strategies, there are things to learn all along the way.

Rebecca: The focus of this collection of essays is on experiences in which sociality is an integral component of the process. What are the primary benefits of building this social component into graduate writing processes?

Rachel: I think the benefits of sociality in writing are similar to the benefits of sociality more generally. We are social beings who struggle with too much isolation, who naturally learn well in community with peers and have trouble keeping intentions when we’re not making them with other people. And I think you can hear in those three things that they would be particularly acute for writing, which is often institutionally organized and coded as a solitary activity, as Dan said. Even though many faculty have realized that that’s not the best model, students certainly think that that’s how they ought to be doing it. But we know that graduate students do much better when they’re not alone, when a day of writing is a day that has engagement in it. We know also that peer learning around not just writing, but also writing productivity and processes can be really, really helpful. By working with others, they can learn that everyone feels isolated, that everyone thinks their writing is uniquely terrible, that everyone thinks they’re probably not cut out for this, based on their writing difficulties. So to learn that their range of productivity challenges are within the sort of normal range is really helpful. And we know that setting public accountability goals is intensely useful, especially during the period of thesis writing that requires a degree of consistent self discipline that I think exceeds the bounds of what most people naturally have. And so given that we are social in that way, and writing particularly brings out the worst of us in our capacities to go looking for the sociality that we naturally need. We thought it was so important to make it central.

John: So by building more sociality into the process, does this provide a more inclusive environment, so that people won’t feel as isolated, and perhaps we won’t lose as many people in graduate studies, as we often do in many departments?

Fiona: I think the answer is absolutely, there’s an inclusivity piece to this puzzle. There’s an equity piece to this puzzle in many ways. As you’ve noted, there’s those feelings of isolation or those feelings of alienation are not evenly distributed across all demographics who arrive at grad school. And so there’s just a fundamental gain by creating places or spaces where that sense of loneliness or alienation can be dissolved away. There’s also a hidden curriculum piece here, again, as with all kinds of hidden curricula, it’s not an intentional obfuscation of how to learn to write, what it means to write in a disciplinary way, but these are all things that become invisible so quickly to the members of those disciplines that [LAUGHTER] it’s hard to remember what it felt like to not know the things you know. And so these writing groups are a fantastic place to explore and reveal and make explicit those expectations. There’s also some fascinating research that’s been done on the link between confidence in academic writing skills and that sense of disciplinary belonging. That connection is especially important for students who belong to historically underrepresented demographics in grad school, and indeed, several of the programs that we’ve included in this book collection feature writing groups that are organized not necessarily around disciplines or around levels of development, but are organized around identity or interest groups. And indeed, the University of Toronto, to give one example, has a writing accountability group that is co-led with our accessibility services organization. And so there are ways that these groups can be really specifically attuned to the needs of particular students, particular groups, in positive and inclusive and equity raising ways.

Rebecca: There’s a number of contributors to this volume. Can you talk a little bit about how you selected your contributors?

Rachel: Yeah, the most noteworthy part of the selection process was just the significant enthusiasm for this project. And we ended up with 14 chapters, but we started with more than 50 proposals, and we thought that enthusiasm probably stemmed from two things. First of all, just excitement about social writing opportunities, like we were really happy to learn that so many people were eager to talk about these. I think there was also some interest generated by the unusual nature of this call, which derives from the unusual nature of this book series. So the book series of which this is the first volume is a partnership between the Consortium on Graduate Communication and the University of Michigan Press. And this series, overall, seeks to provide practitioners with ideas that bridge the gap between theory and practice, so really meet practitioners where they are in terms of how they’re actually doing the work. As we said in our call for proposals, we were looking for “how we” accounts so not looking to tell people how to do things, but really asking people how they did them so others could learn from them. And I think there is a real hunger for people to talk about our pedagogical work in ways that are outside the bounds of traditional scholarly research publishing. And I think this book gave people a really easy, direct opportunity to talk about what they’re doing in the classroom, the things that they really love doing. So I think that led to some of the enthusiasm as well. So our actual selection process was enjoyable because we had so many great submissions, and also, of course, difficult for the same reason, ultimately, we chose these 14 because they offered us a wide spectrum of different types of initiatives across North American institutions, so we largely chose them so that we had different models that people could read about when deciding how they wanted to learn from this book.

Fiona: I will just add that one of the things I really appreciated about the 14 chapters that we did include is that they point towards just how collaborative the construction of these programs is. So often, these programs emerged out of an obvious student need in some way, and students sort of have driven the development of these programs in many ways, in ways that I find inspiring and really, really encouraging. So no matter the exact origin of the program or the way that the program is run, this sort of combination of writing experts or teachers of some kind, the grad students who are looking for that support, and then everybody else who’s involved in bringing these things to life, it’s people working together to write together.

Danl: And in some cases, it’s actually graduate students who are taking the initiative without support from the institution, which is encouraging to see. And that’s the kind of thing that I’m hoping other programs can generate, as well, models that students can use to do these things on their own.

John: And in this volume, you have quite a wide variety of diverse examples of writing experiences. Could you each share just a few examples of the experiences that are discussed in this volume?

Danl: Sure, I’m going to start. I’m going to talk about peer reviewing, which is something that a lot of the contributors talk about as part of their programs, but it’s also one of my favorite activities. It’s not revolutionary or anything. I think people have been doing peer reviews for a long time. I do them a lot, partly because it is a great way for students to get feedback and to give feedback to,o which I’ll talk about in a second. If framed correctly, it’s a good way to have students practice showing their writing to other people in a way that can be less intimidating than, say, sending it to your professor, your supervisor, advisor. So I do use it as practice for that which makes social writing easier to do in the future, ideally. I’m particularly interested, though, in the way that giving and getting feedback teaches people to become better writers, particularly giving feedback. Obviously, getting feedback is a great way to learn how to write better, but I found from working these groups where we do a lot of feedback, that the students who are most effective in giving really relevant feedback, it feeds back on their own writing in ways that are interesting. I feel like that’s something I would love to study more somehow.

Fiona: I will offer another example of a social writing initiative that I run here at the University of Toronto, and it’s called Mondays We Write!, and it is another example of just how rich and sort of widely ranging the sorts of conversations we have about writing can be in these social circumstances. So in many ways, Mondays We Write! is a very straightforward writing accountability exercise. So from nine until 12 every morning, I hop on Zoom and students are encouraged to come and drop in essentially any Monday they want, for as long as they want. The structure of the morning is such that I often start with some small piece of teaching, let’s say, some tip or some concept or some principle that I encourage students to work into their writing for the day if it fits with where they’re at, then students give a sense of what they’d like to work on that morning, and we embark on a series of sort of quiet writing intervals, where we’re all on Zoom together, but working on individual things, enforced breaks, which are good and healthy for all kinds of reasons. In those breaks, we have quick conversations if needed, we do some troubleshooting, and the morning continues. And what happens is that the students who attend regularly start to gain more and more confidence in their own ability to navigate: A. their own writing processes, but also B. their ability to give helpful feedback or ideas to their peers and to watch that sort of community building is what it is, that sort of building of trust, sharing of knowledge and experience and resources, often in disciplinary-specific ways, is tremendous. The other kind of cool aspect of this Mondays We Write! is that, because it’s on Zoom, if there is a student who’s running into a particular issue that’s a little more specific to their own situation than it is relevant to the group as a whole, that student and I can pop out into a breakout room and have a one-on-one conversation in the actual moment when they’re feeling that writing struggle. And so it’s this lovely model of sort of how sociability can enable a sort of writing practice to develop. But then our structure allows for these sort of dipping in and out of individual challenges as they come.

Danl: Something Fiona said really struck me, and it’s very related to what I just said before about peer review, but also to the question about pedagogy and professional development. This kind of feedback that you’re observing, how students become better at giving feedback, that clearly is part of a professional development for an academic who will eventually be giving feedback to their students, and is just such a great example, I think, of what it looks like in practice for good pedagogy to also be good professionalization.

Fiona: And I think it holds true for those who go on to professions other than academia. Most people are going to be in a position of needing to give feedback, often on communication related deliverables of some kind, especially in my world, which is heavily skewed towards engineering these days. And so you know that feedback process is tricky. Despite our sophisticated ways of being in the world, figuring out how to be constructive is much harder than it sounds. And so to offer students an opportunity to practice, to learn how to do this in a genuinely productive, constructive way is pretty fantastic.

Rachel: Then you’ll see that we’ve all chosen to talk about initiatives we’re doing ourselves, rather than choose favorites from the book, because we love all the chapters in the book and all the different things that they’re doing. I wanted to talk briefly about a sort of minimalist program that I run called the Doctoral Completion Cohort. It’s for people in their final year from any discipline, and it’s really simple. All I’m asking them to do is to come for half an hour on Monday mornings and check in. And so we start each week together. These are people who are really pressed to finish, like this is their core activity. And I usually give a short presentation on some emergent topic to do with productivity or revision, the things they’re thinking about most, and then the focus is with them finding co-writing times with each other, not running through me. So it’s designed to build that skill of reaching out to people and saying, I like to write on Tuesday mornings. Is anyone else free? Some of them are doing them in person, at different places. Some of them are running them on Zoom. Some people are in different time zones, so they’re using WhatsApp and from different countries, so they take on that part of the responsibility. And I’m just there to provide a Quercus or Canvas site that provides a lot of resources and a venue for them to make those connections. But it’s creating some of that sense that part of what you have to do if you want to have social writing opportunities is reach out to people and ask them to write with you.

Rebecca: Can you talk a little bit about the kinds of assessment that have been involved in these kinds of social writing opportunities and the kind of feedback that students have provided about this kind of work?

Fiona: For sure, we asked all the contributors to this volume to provide us with three important things in their very short, very readable chapters. The first, of course, was details about exactly what motivated the program that they described. We asked them to explain, of course, the model of facilitation that they used. And the third thing was, we asked them to explain how they evaluated or assessed each of their programs, because we know how important it is to be able to evaluate in some way or assess what’s working or what’s not working in any program, but especially one that deals with skills of such complexity as are involved in writing, but also as a kind of argument, an argument in favor of the value of this sort of work. And so one of the fascinating things that emerged out of this book collection was a sense that there were two distinct assessment modes or directions that didn’t always point in an aligned fashion, let’s say, and one of those threads of assessment was from a kind of pedagogical perspective. So of course, everyone running these programs was interested in how it was working for students, how students could themselves understand the developments or changes that were happening. And everyone is interested in iterating and improving these, improving the reach, improving the effectiveness of these programs. But a second line of assessment or evaluation was essentially proving the worth of these slightly odd in some way shaped programs to administrators or the sources of funding, and often those two are not exactly aligned, as I said, in the sense that to explain what happens in these complex exchanges, these really rich, productive exchanges that contribute not only to the writing skill development of a student, but to the sort of flourishing of that student in their disciplinary identities, that growing sense of belonging to a discipline, that increasing sense of confidence, that ability to sort of think on the page in more and more successful ways for the student, that is not an easy thing to convey In a spreadsheet. And so several of our chapters described that tension. Now what students have reported really consistently across the board, across these 14 chapters, is inevitably a sense of surprise at how powerful these communal or community-based social writing experiences were. So students just really describe feeling kind of relief, feeling a sense of camaraderie that they didn’t know could exist around the writing experience, just feeling that their learning was richer and they felt more motivated. And so we know that many students respond very positively to this sort of structured sense of community building. And one thing I’ll add is that one of the ways of evaluating or assessing these social writing initiatives is, of course, to have students reflect in qualitative ways back on their writing experience as they go. Many of our programs in the book do so at various points in the program. So there’s a gradual over time awareness of how things are developing for students, and in fact, enabling students themselves to recognize what’s changing about their relationship to writing is an incredibly powerful kind of assessment to be able to make.

John: In most graduate programs, individuals tend to write on their own. I know in economics, when I first started, quite a while back, co-authored papers were downgraded a bit in rankings. Today, most research in most disciplines tend to have two or more authors. And so I think this idea of having people share writing experiences together puts people in a much better preparation for the types of careers that they’re likely to be having later on. In this book, you’re focusing primarily on graduate programs in writing. But is this something that, perhaps, should be done in all graduate programs to some extent?

Danl: Should, is a tricky word. I think there are undeniable differences in how even something as capacious as writing together might look in economics versus sociology versus philosophy or math. I mean, some fields really do tend to work around more of a single author mode, and I think that’s true of the fields that Rachael, Fiona, and I grew up in in the humanities. I know people in math typically write their papers alone, whereas social scientists and a lot of STEM fields co-author together. And so I think one of the things that has come out of this book is trying to develop a broader understanding of what sociality means, as opposed to say collaborative writing, which is a type of sociality, or co-authorship, which is a type of sociality, but we’re trying to think of ways that are adaptable to different disciplinary practices. So writing in the same room as someone is a kind of diffuse type of sociality, and it can be deployed intentionally in ways that can be helpful. Even writing on Zoom with a group, which Fiona does and I do as well, is sociality, even if we’re each working on our own thing and not talking. Just for myself, I get a huge amount of momentum just from the false impression that all these students are looking at me when I’m writing. I better not look at the news, because they’ll judge me. But I think thinking about the ways in which writing together obtains in different contexts is something that we should think about when you’re developing programs, even when, for example, if you’re a faculty advisor for students, what will writing together look like for us or for the student in my lab, or whatever? I will say just as I’m wrapping up, that the introduction for the book, Writing Together, was the first time I’ve actually written together with other writers, and I’ve published two and three author papers before, but we separated the task of writing. In this case, we really wrote together, and it was great. It’s very unusual for our fields, but I don’t think it could be the norm, or certainly I don’t think it should be the norm.

Rachel: And certainly most graduate students who are writing with their supervisors are still writing alone. They’re being sent off to write the first draft often, and then they’re being corrected in some way, but it isn’t particularly social, often, and so we’re still trying to encourage even the ones who are very much in co-author situations that they might wish to find social writing opportunities that don’t necessarily even have to be with those co-authors. Although, as Dan said, it’s lovely when you can have both, but even when you can’t, you can still find a time to write with other people, your own writing, and develop a lot of richness from that.

Fiona: And I would argue that one of the real benefits of these social writing programs that we describe in the book is how they open up conversations about the writing process. So they help to share a language about the writing process and its stages and its iterations. They help to show what the process looks like. There’s a sort of writing-process literacy that I think is worth opening up and sharing much more widely across programs, especially across graduate programs, and that kind of fluency with ideas, or greater familiarity that with different stages of the writing process can absolutely inform the sorts of literal co-writing or co-authorship scenarios that, John, you point to that are becoming, I think, more and more common, even outside those traditional STEM fields where co-authorship is as prevalent as it is. So I will take a stand [LAUGHTER] and say, I do you think that most graduate programs would be doing a beautiful service to their students to think about opening up and sort of making this writing based awareness a valued and valuable part of that training experience.

Danl: I think there’s also very real ways in which, if students are getting support from their communities, it can change the nature of the support they get from their advisors, who might not have to deal with some of the really rough first stuff. And also when we’re talking about the peer review, I think one of the most striking benefits I’ve seen, which I think relates to what Fiona was just saying, is students realize that the kind of writing that they do that looks so different from the writing that they read when they read an article or a book, they realize that other people’s writing also looks like this. So I think that’s part of the writing process literacy that you’re talking about is really “Okay. I’m not just really bad at this. No one’s good at this.” And maybe talking about good and bad in terms of drafts is not the right language.

Rebecca: Sounds like there’s a little bit of an added benefit too, in both the examples that you’re pointing to, for those that are facilitating to also have some writing time, [LAUGHTER] some accountability for the facilitator too. [LAUGHTER]

Danl: It’s the only time I write. [LAUGHTER]

Rebecca: Now we all know. [LAUGHTER]

John: I know when I was in grad school, I spent an awful lot of time digging up sources, working with the data, and would write only when I had to, when I had to get a draft in. It was something I tended to avoid. This type of process where there’s this sociality, it’s essentially a form of commitment device. You’re making a commitment to work with other people at these times, and it’s much more likely that people will devote more time to writing when they have that sort of an experience, I think.

Fiona: I think you’re absolutely right. It is 100% a commitment device, these sort of regular accountability groups, for sure. And I often joke that one of the superpowers that graduate students often arrive at grad school with is the ability to write to an immediate deadline [LAUGHTER] in the full adrenaline charged way that that has happened and that that remains a useful skill to have access to, but it is also worth expanding that writing toolkit to include other kinds of writing and to even just learn to even feel what it feels like to write without a deadline is sort of revelatory to students. They say things like, “I can’t believe it. I can’t believe I was able to write even though nothing is due.” [LAUGHTER] But it goes to your point exactly, right? These are learnable skills and writing is a practice. It’s a practice that you need to build stamina around. It’s a practice that improves and changes and evolves depending on what else you’re doing, what kind of writing you’re working on, but that it is worth developing a sort of sustainable relationship with it, a sustainable and sustained relationship with your own writing process, because you need all sorts of versions of that writing process to be with you as you move through a program.

Rebecca: …just sitting here thinking like, “oh, writing isn’t always an emergency?” [LAUGHTER]

John: We should try that sometime. Yeah. [LAUGHTER]

Rebecca: One of the tools that you shared in the book is the writing initiative planning prompts table. Can you talk a little bit about what this resource is and how it works?

Rachel: Sure, as I said earlier, we didn’t want the book to be a “how to”, but more of a “how we.” But after we finished it, and so we had these 14 chapters and our own intro, we wanted to think of some way that we could actually leverage all that to help people think about what it is that they were going to do. And so that’s why we meant by having a chart full of prompts. So as Fiona said a moment ago, we asked each group of authors to organize their chapters around rationale, organization, and evaluation. So we wanted each chapter to have roughly that layout, so we’re finding out from each group: Why did you do this? How did you do it, and what did people think about it? How did you evaluate it afterwards? And so we put together this chart of prompts that asks questions of people. So it doesn’t say, this is how you ought to do it, it says: Why are you doing this? So questions like, will your group be formed by convenience or by theme, or by discipline or by stage of study? We saw examples of all of those things in the book, and it’s just an example of a question that people can think, is this just going to be convenience, right? It’s just going to be the people who can come at that time. Or maybe you want it to be more disciplinary and then have some more writing feedback involved in that, or you’re going to actually put out a call for people with a particular identity, so it’s more of an affinity group style to writing groups. So just by asking these series of questions, how much space do you have? Who’s going to run these groups? How do you feel about food? Those kinds of questions that are really important. One of the things that comes up in a lot of the chapters is hospitality matters when thinking about writing groups. And so our goal with this chart, which is available to anybody on this book site, and we’ll put all these links in your show notes, but people can just go and download that PDF and look at all those different questions and use it to either think about creating a writing initiative that they might not have already in their institution, or just think about how they’re doing it by going through this series of questions you might refine or slightly alter whatever it is that people are already doing.

John: In this collection, you have quite a wide variety of different ways in which people write together. Would you suggest that we should build more ways of having people work together on their writing, however, that’s done?

Danl: Just in the same way that I guess we’ve been trying to expand what we mean by writing together, the definition of sociality, or how we understand that. I think something I find myself saying a lot to graduate students is that a lot of things that they don’t think of as writing is writing. And so one of the slogans I find myself repeating is “it’s all writing.” So meeting one of your friends from your program and talking about what you’re working on can become part of the writing process, and it’s also part of writing together.

Rebecca: So we talked a bit about the number of chapters and contributors. Can you talk a little bit about the variety of examples that are available, just so people get a sense of the scope of what’s covered?

Fiona: Sure, these chapters cover writing groups with these highly social dimensions to them that are small, some as small as four or five students per group, some that are enormous. One of the chapters describes a writing initiative that, in fact, has grown to be a part of the entire institutional culture. We have groups that are disciplinarily organized, sometimes by the students in those disciplines. So we have a chapter, for example, by a group of students from a single discipline who were interested in developing their own cross-institutional connections, and made a writing program part of that sort of inter-institution set of connections. We have one chapter that is about a writing program that focuses on the experience of multilingual students. We have a chapter that describes a completely accidental development of a social writing phenomenon. So we really did choose these to be as idea inducing, as sparky as possible by showing just how different the shapes can take, just how different the sizes can be, just how different the facilitation models can be, and just how easily or ambitiously these can take shape and form in whatever writing context a person is in.

Rebecca: So, we always wrap up by asking: “What’s next?”

Rachel: Well, when we thought about this question, we thought we would answer it by talking about what we are doing together next, and our next joint project is to work on the issue of supervisory writing feedback for graduate students. So no matter how much writing facilitation or writing instruction we provide, our graduate students are very focused on this complex dyad between them and their supervisor. So the feedback they’re getting, the feedback they’re not getting, what their supervisor thinks of their writing, how the process is going, what the logistics are of that process. All of those things are always very present for graduate students and engaging in the sophisticated task of writing this high-stakes document that is by definition, in a new genre for them is incredibly demanding, and many supervisors are not able to meet that moment with the kind of writing feedback that those students need. And so in addition to the work we do with students to help them understand the dynamic and help them be better at getting feedback, we also thought it would be interesting to try to work a little more upstream with supervisors, to help them with some of the information and perspective that they might need to be able to provide better writing feedback. Many supervisors approach this task with a great deal of trepidation, because it is so time consuming and because novice academic writers are difficult to work with when you don’t have a lot of skill in that area. So we started with a faculty-facing workshop here at U of T through our Healthy Research Teams Initiative, and we’re interested in now building on that workshop to see if there’s other ways that we can try to support this relationship from the supervisor side.

Rebecca: Well, thanks so much for joining us. This has been a really great conversation and lots of things for folks to be thinking about in terms of bringing their writers together.

John: And it’s a great resource for anyone who’s considering building more sociality into their writing program.

Fiona: Thank you so, so much for having us. It’s an absolute delight to converse with you, as always.

Rachel: Thank you.

Danl: Thanks so much.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

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383. Navigating Choppy Waters

Most faculty receive limited information on legal issues associated with their role. In this episode, Kent Kauffman joins us to discuss a new resource he created to help educate faculty on their legal rights, responsibilities, and liabilities. Kent is an Associate Professor of Business Law and MBA Program’s Faculty Liaison in the Department of Economics and Finance at Purdue University. He is also the author of Navigating Choppy Waters: Key Legal Issues College Faculty Need to Know.

Show Notes

 

Transcript

John: Most faculty receive limited information on legal issues associated with their role. In this episode, we discuss a new resource designed to educate faculty on their legal rights, responsibilities, and liabilities.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

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John: Our guest today is Kent Kauffman, an Associate Professor of Business Law and MBA Program’s Faculty Liaison in the Department of Economics and Finance at Purdue University. He is also the author of Navigating Choppy Waters: Key Legal Issues College Faculty Need to Know. Welcome, Kent.

Kent: Thank you. Thank you very much for having me today.

Rebecca: Today’s teas are:… Kent, are you drinking any tea with us today?

Kent: I am drinking a tea, and my tea is what’s called Constant Comment. And I thought that would work for today. And my wife has told me that when she was a small child, her grandfather used to call Constant Comment Tea, blabbermouth tea, [LAUGHTER] which is something I hope not to be on your podcast today. [LAUGHTER]

Rebecca: I love this story. [LAUGHTER] How about you, John?

John: I am drinking a ginger peach green tea today.

Rebecca: That’s nice. I have a cinnamon tea.

John: Very good. We invited you here today to discuss your new book, which addresses all sorts of legal issues that faculty are concerned about much of the time, but really don’t have many resources on that. So why are there so few resources available to faculty on legal issues that faculty may face?

Kent: Thank you for asking that question. It is something I’ve thought about as well. And if you think about the legal books that are out there that are education related, they’re often called Education Law, and they’re usually textbooks for people that are wanting to be Principals, and they may be in a master’s or a doctoral program, and may take an education law course, often taught by an attorney, unless maybe that’s a law professor on campus. And those books tend to focus on institutional issues related to K through 12 schools, and they’re often tort law related, and they may relate to FERPA matters of student privacy and almost how to protect the institution from liability. But for faculty, there’s not much that I would call personal law for you at your job, and I think there’s perhaps two reasons for that. One is, at new faculty orientations, those are often run by either HR or some arm of an HR department, and HR… fine people, not casting aspersions… but they look through their work life through a different lens than faculty do. So often when it comes to the legal matters that may be discussed at an orientation for new faculty, including part timers, who are often left to fend for themselves, is basically, “don’t discriminate, don’t harass, and make sure that you don’t violate FERPA. Have a good semester or a good career.” But for faculty, the issues that really face them aren’t discussed, and I don’t think that the academic profession has caught up to that, to the way that other professions have. So that if you’re an attorney or a doctor or an accountant or some other professional, you might be thinking about how is what I’m doing at work with these people, clients, and often whether we think of students as customers or clients, or however we fashion that relationship, they are someone with whom we do our work regularly. And then with our colleagues, there are liability issues. And I think it’s also just a matter of perhaps this profession having pocket examples of something that’s scary, almost like “I heard of someone who saw Bigfoot,” but not thinking, “I live in that neighborhood too, maybe I should be aware of those issues.”

John: And I think in your book, you also noted that faculty are often reluctant to go to HR. Why might there be this resistance to use HR resources by faculty? Could it be related to the fact that they’re the people who gave them the contracts, and they’re maybe reluctant to reveal something that might be perceived as a shortcoming?

Kent: I think an HR professional might, hopefully gently, disagree with me on this, but in my view, absent there being an ombudsperson where you work, and an ombudsperson is really a neutral person at work given administrative authority to deal with employee-employer conflicts. Absent an ombudsperson, we have to ask ourselves, where does this person I’m talking to for help get their paycheck from, and HR works on the administrative side, and I think when you realize that you’re being told by HR what to do and what not to do, if you have a question, or, more importantly, a concern that is legal related, your first thought might be, well, if I go to them and they’re the ones in charge of hiring me, then I’m sort of like, blowing my cover, if I have something that’s transparent I want to share, and I don’t feel comfortable sharing something transparent because it could come back to bite me. So I think that’s an issue to think about, is like, if I share something, this may not be safe. I don’t mean just from a legal standpoint, because what people should realize is that, unless you’re talking to your own lawyer, anything you say to someone else’s lawyer is not confidential with respect to you, and so that legal connection to your employer through HR isn’t intended to be protective of you. So I think there’s a fear standpoint and a question of, if I do this, could this make my situation worse? Maybe I just won’t talk about it all. And for me as a man, I’m just sorry to say this, I apologize, but we often put our heads in the sand and hope that maybe it’ll just go away if I don’t think about it. So I think that there’s part of that going on for faculty.

Rebecca: So your book is organized in seven chapters, and each one has a different legal issue assigned to it, and there’s a lot of examples throughout each of those chapters with resolutions of cases interspersed throughout where you’re asking the reader to think about making the call on a decision to the case. Can you talk a little bit about why you organized the book in this way? In some ways, it kind of does some pre-testing throughout the book. Can you talk about the format and why you made some of the decisions you made?

Kent: I think that first of all, my working life is trying to teach the law to people who, most of whom, are not planning on going to law school and so not working in a law school environment where I’m teaching students who actually intend to either complete a law degree or become attorneys. I’m teaching the law to non-lawyers as undergraduate and graduate students who don’t have, many of them, an intent of doing what I do for a living or getting a law degree. So I’ve always tried to stress in my teaching, how can I not dumb down the content but make it accessible? And I think the law is either extremely boring or it could be really interesting. And one way that the law can be interesting is through narrative. And case law provides stories. And if you can find good cases, cases that apply to your topic and have a unique fact pattern, then it creates that neuron connector to remembering the content, because it connects to a story. So I like stories, and even though I can say I’m young enough to not know when Perry Mason was first on TV, but I’m old enough to know when Perry Mason was around on syndication. Every Perry Mason, the first TV lawyer… every Perry Mason episode starts with “the case of” and as a child, I liked reading Hardy Boys mysteries. If you know those childhood mysteries, they’re always like “the case of,” right? And so I just thought that: 1, providing readers a chance to find at the beginning of each chapter, but then interspersed through the chapters’ narratives and asking them you decide based upon the clues. Every good mystery should have clues provided to the reader or the viewer or the listener. The clues are in the paragraphs, and at the end, I’ll give you that story again. You tell me what you think the outcome is, based upon the clues provided… hopefully, they’re not mysterious clues… [LAUGHTER] but they’re clearly explained, but I don’t give the answer throughout the chapters, and that might allow you to more critically apply that content. Secondly, one thing that’s great about the law is you can always say I was never wrong. You can always say I was in the dissenting opinion. So you can say I don’t think that that case came out the right way, even though it looks like I was wrong. I applied the law. Because legal principles should be generally agreed upon and neutral, but we might apply them differently. So I think there’s a learning component to that style of writing the chapters the way I did, and hopefully there’s an interest component as well. And then, like you mentioned, pre-test, post-test, it’s a really interesting teaching technique to ask people at the beginning to determine something they might not know the answer. And so they’re using their instinct or their gut, and then we can give them a chance at the end to say, go back and reassess your initial answer. Has it changed based upon the content? So hopefully it provides also a palette cleansing method of reading the book, where legal books can almost become not just monotonous, but they can almost induce a brain tumor, where it’s just words after words after words, and you’re thinking, This person is writing for themself. They’re just writing for themself. And I’m trying to write something that is intended for the reader. And I think sometimes the narrative cases I provide in the “you make the call” features, just cleanse your palette and let you catch your breath before going on to another part of the chapter.

John: And it prepares you for thinking about it, and you’re waiting to see what conclusion the courts reach, which is very much like those old Perry Mason episodes, where all of a sudden there would be this surprise decision at the end, or new evidence would come up that would resolve that case.

Rebecca: I love all that suspense. Speaking of narratives, in the first chapter, you tell a little story about the first time grading a student exam, and what the student response was to this, can you share that story?

Kent: Yeah, a lot of life is trial and error, and for me, a lot of my life is more like error and trial. And so I was a recent law school graduate, pretty recent, and I had been not hired for a job I had been hired for due to a federal hiring freeze. So I was working in a factory making, I think, less than minimum wage. I think they were cheating on the pay. And I tried to find jobs, and fortunately, found some part-time college teaching jobs that I had wanted to do sometime later on in my career. And I was working at two different colleges. And at one of the colleges, I was teaching criminal law, which was right up my alley. I love that subject, and I was eager to do this thing that I had enjoyed being in a student in a law class. This was a brand new program at this college. These students had a new department chair who did not have a background in academia. He’d come from private industry, governmental work, and he had been giving them something I didn’t even realize, which was practice quizzes or practice tests. And you might know this, but in law school often, not always, but there is one exam at the end of the semester that determines your entire success or failure in that class. And I wasn’t doing that, but I was doing something that I had done in law school, which is the anonymous graded exam, but I didn’t give them practice exams, and when they asked for them, that seemed almost like a foreign language to me… a practice exam? And I was so busy anyway, so I didn’t have time to grade practice exams. So I immediately said, like, “No, practice exams, it’s not a practice driving exam. We’re just doing the test. And I don’t know what had happened. Maybe I was just simply, first of all, too green for my own good, maybe too eager to be law school like but it didn’t go well. And I was accused of grading people unfairly, not just wrongly, but unfairly. And the department chair, having no background in academia and no legal background, he kind of implied to me that I should be very frightened by these accusations, and I had no idea what was going on. Because my tests were anonymous, I didn’t even understand how it could be unfair to someone unless there was a number I didn’t like, like, “Oh, you had number 12, and I never liked being 12, so I’m gonna grade your test really hard.” To me, It seemed impossible how I could be unfair to people whose tests I didn’t know who they were. And so it was really frightening. I might have quit that job right away, had I not truly needed the money for groceries. And my other experience that same semester was positive, and so having a mentor who helped me as a part-time faculty member just learn the ropes as to what it means to try to teach college students, was encouraging to me, but that bad experience really sort of impelled my curiosity about what it means to think about the risks that are attendant to professional decisions that faculty make, particularly part timers. I’ve always been concerned for part-time faculty, because I was one. I know what it means to be one, and so you sort of identify, maybe through life, with that early experience, and my experience was not easy. It was difficult. I took any class I could teach, anywhere I could teach it, often at night, so most of my classes were at night and with students that perhaps weren’t sure if I knew what I was doing. So I have a sensitivity to part-time faculty and how maybe they don’t understand that there are positive things to think about legally that protect them in their professional decisions.

John: One of the issues that a lot of faculty have been concerned about for the last couple years has been the growing use and proliferation of AI tools that many students have adopted to either assist them in the work or to do much of their work for them, and this is bringing up a lot of questions concerning academic integrity. And some faculty are very reluctant to address or to penalize students for suspected integrity violations, because you cannot prove that something was created by AI. And yet, there’s other faculty who routinely accuse many students of academic integrity violations based on sometimes remote suspicions of AI use. What advice do you provide for faculty who are facing suspected academic integrity cases involving the use of AI?

Kent: I don’t want to seem like I don’t care about academic integrity, because ethics is something that I teach specifically and in the graduate world as well, and in another life, I’ve written a legal ethics textbook, and so I take ethics very seriously, but it may sound like I don’t in light of my answer. First of all, there’s only so much time in the day. And one thing I tell my college students is that you know you’re an adult when you realize you have more things to do than the time to do it, and then you begin prioritizing what’s at the top of your list to get done. For a full-time faculty member like myself who has expectations of research and publication, service expectations, some administrative expectations, and then the teaching load, and regional campuses often have a higher teaching load than main campuses or Research I campuses. Where I have time in my day to place Sherlock Holmes and detect cheating, I don’t have much time for that, so that’s the first starting point. Secondly, AI has provided a new mechanism for both cheating and cheating detection, but it also provides a mechanism for humanizing your AI use so that it appears that it was written by a human and often the same AI detection software companies are providing the AI humanization software technology as well, which to me is if a police officer was selling you a radar detector. So it’s a very confusing world. So I start with this: AI detection is based upon how AI works. And to me, AI is basically the world’s most gifted Mad Libs book in which it’s predicting the next word… fill in the next word… based upon the fact that, and this is a whole other copyright issue, what’s called web scraping, where AI systems are just like a gigantic reverse hose vacuuming up the world on the internet. And then, it’s called fine tuning, training their systems to get used to words and common words. So if I said to an AI system, “I would like a cup of…” they’re gonna say “coffee,” because that’s been fed into their system so much. But what if I’m about to go fishing, the word should be “worms.” “I’d like a cup of worms,” right? And so AI is like what seems natural based upon what we’ve been trained to say. And AI detection, in my view, and I’m not a computer scientist, works in reverse of that, and it’s based upon what’s called perplexity. And the lower the perplexity of the language a detection system is noticing, and that means how common the language is, which is why the Constitution has been flagged as being written by AI. If you think about how 18th-century writers with quill pens were flagged as being AI written. It’s because the Constitution has become so ubiquitous in AI systems that when they see that language, it looks like a computer wrote it. And so the danger with AI detection is that if you work, as I do, for a state university, you owe your students a higher level of protection, due process protection, because we’re an arm of the state government. A private school, university or college, doesn’t owe students anything beyond contract-provided protections or what would violate what’s known as the “arbitrary and capricious” standard. So I have to be on very, very strong ground on which to accuse a student of cheating by use of AI. But to me, AI detection is almost as if the AI system is looking into a pool of water, and if they see a reflection of themselves, they say that was written by myself, right? And another problem is burstiness. So burstiness is where AI detection systems look for the lack of monotony in the sentences or the structure of the words of the paragraph. So if you think about someone who might be a monotonous speaker, if they’re a monotonous writer, the same looking sentences, the same way of verbs and nouns coming together, that flags an AI detection system, because that’s not bursty. So between all those problems and then the later problems of privacy and FERPA issues, should I feed my students work in an AI detection system? Is that really fair? I would just say that never make an accusation based upon what an AI detection system has told you. That may be grounds for further investigation. But if you work at a state university and you accuse someone formally of cheating because an AI detection system has said they’ve cheated, you’re basically accusing James Madison of cheating as well because his Constitution was flagged for AI. And I’m not saying students don’t cheat, because grown ups and professors cheat as well. What I’m saying is ask yourself, how would you in a worst-case scenario defend your action on the grounds that it was reasonable and not violated a student’s right at a public college. At a private college, again, the question should be: “Am I treating them fairly?” So another thing to bear in mind, if I can just add this, there’s a lower standard required for faculty members when they determine a student has performed poorly academically. So if I give a student an F and they fight that, the legal standard is way in my favor. If I tell a student they’re getting an F for cheating, as opposed to poor performance, then that standard is raised for me as the accuser. So a professional decision based upon poor performance puts a faculty member on a stronger legal ground than a decision that’s based upon accusing a student of cheating. And it isn’t to say students don’t cheat. It isn’t to say that students shouldn’t be caught cheating. But I think there should be sort of a triangular approach of maybe someone else should read this as well. What do they think? And then can I ask the student to support their work, or is it better off to say this doesn’t seem like your writing. I’m not certain what’s happening here, and maybe just that sort of concerning statement early on might prevent it from later happening. So I do care about cheating, but I do care more about fairness to the students and then the risk that I might involve. By way of example, there’s a famous case where a professor put their students’ work into ChatGPT… well, ChatGPT isn’t meant to check for cheating… and accused students of cheating because of ChatGPT. And again, is that fight worth having based upon what a computer is telling you has happened? It’s a cause of concern for me.

Rebecca: So along those same lines around FERPA and intellectual property, some faculty are also beginning to use generative AI tools to evaluate and provide feedback to students. Can you talk a little bit more about intellectual property and or FERPA issues associated with that practice as well?

Kent: Sure, one of my favorite cases related to intellectual property is one of the weirdest lawsuits ever, where a British photographer was sued by PETA (People for the Ethical Treatment of Animals) in an American court over his book of selfies taken by Indonesian monkeys and the formal name of them, I just can’t pronounce accurately, but the court called them monkeys, so I’m going to call them monkeys. And so you had an organization suing on behalf of an Indonesian monkey in an American court over who owned the copyright of a selfie taken by a monkey with the camera of a photographer. And the upshot of that case is, rather than Solomon splitting the baby in half, he sent everybody home, and the judge said to PETA, you can’t bring this lawsuit because you can’t sue on behalf of the monkey. And he said to the photographer, you don’t own the copyright, because the monkey took the selfie, and said to the monkey, you don’t own the copyright, because copyright is for humans, and that’s the starting point for me. AI is not human, and copyright is for humans. Corporations can own a copyright, but that doesn’t mean that they’ve created the copyright. So the book copyright, I don’t own, Rowman and Littlefield does, but the copyright initially started with me, and I transferred it to the publisher. So the starting point is, copyright is for humans. Then we ask, “Well then, can generative AI create copyrightable work?” And that answer is initially “No,” and there are examples of that where courts have said and the copyright office have said, “No, it’s for humans.” But one can use generative AI in a maneuverable way that you’re significantly adjusting or choosing or selecting the output, and the Copyright Office has said where a human author has adjusted or significantly manipulated the output, then it is possible. So I would say that a faculty member could own copyrightable work that came out of AI provided that it just wasn’t: “Please give me this” and what came out of it belongs to them. It does not. However, you can still own something that you don’t own as a copyright. That’s what trade secrets are for. And so it’s possible to own a work that is not protected by intellectual property law, traditionally, but for copyright purposes. I guess my last example would be if I took an essay that I was writing that I wanted to publish on a blog, let’s say my own blog, but I was having trouble getting it down from 2000 words to 1800 words, and I put that into AI and said, Take out 200 words, I would argue that that belongs to me, because it started with me and it was my copyrighted work, and I used the AI system as almost like an assistant to help me edit my work, as opposed to saying, “Please write me an 1800 word essay on this topic.”

John: What about the work that students have created and submitted, though, so that if a student submits a paper, and then the faculty member uploads that to a generative AI system, which may be used for future training of that AI system, is that a violation of the student’s intellectual property rights?

Rebecca: Or FERPA?

Kent: It’s a really good question. I’ll take the FERPA one first, which is, there’s a hard question to ask, which is, “Is it possible that student work qualifies as an education record?” And one problem with FERPA as a statute is that it by itself, is over 3800 words long. And so you’re dealing with a statute that is so long that, like it needs its own library by itself to come with the regulations that come in addition to FERPA. So FERPA is so labyrinth, it’s very, very hard to figure out. And when I take my required FERPA quizzes as part of my status on campus, I don’t pass them on the first time with a perfect score either. But, like, how did I get that wrong? I’m supposed to know this stuff. So I would argue that student work on its own would not qualify as an education record in light of the definition. But you could find how it could, so there is a real FERPA issue at stake there, and so I would recommend erring on the side of not violating FERPA. Now, just as an aside, one good thing about FERPA is that, for us as faculty, we cannot be liable for violating FERPA. FERPA as a statute, is the stick, not the carrot. What it really does is it says you risk, as an institution, losing federal funding if you have a policy or a practice of violating FERPA, and in lawsuits where students have sued for violations, every court has said FERPA does not grant personal liability, which comes with monetary damages, so no faculty member could ever lose a lawsuit over FERPA, because there’s no lawsuit provided by FERPA. It doesn’t mean your employment status isn’t at risk. So there’s a FERPA issue that I think is really serious. There’s a broader issue as to privacy, because, you know much of AI is meant to continually improve itself. So when I put students’ work, if I were to do that (and I don’t) into AI systems, I’m now taking their property because it is their property, and there’s case law on that that work belongs to them if it qualifies for copyright, right? It’s possible that a student’s work is so, forgive me, banal that maybe it doesn’t qualify for copyright. Taylor Swift won a lawsuit on the same grounds to the extent that a court said when she was accused of copyright infringement from another person’s song, the lyrics were so banal, nobody owns a copyright in them. So assuming a student’s work is copyrightable, that’s their property, and I shouldn’t take it and put it in an AI system. That’s my personal view on that. And then there’s a larger privacy issue, which is, “Do I really have their consent to take their work and their information and put it into an AI system?” So I again, err on the side of respecting not just the copyright of students’ work, but their privacy issues as well.

John: Remote proctoring solutions that have been pretty widely adopted, beginning in the pandemic and continuing at many institutions use webcams to monitor online testing, and you describe a case where a student challenges this on Fourth Amendment grounds, and that was upheld during the pandemic. Is the use of remote proctoring tools, something that faculty and institutions should avoid.

Kent: If you’re a public institution, then the Fourth Amendment does apply. We tend to think of the Fourth Amendment only with respect to criminal law matters. Someone came to my home and they looked for contraband as part of getting ready to arrest me or attendant to prosecuting me, but the Fourth Amendment can apply outside the criminal law as well, and that Cleveland State example, I think, is worthy of thinking about where during the pandemic, to check against cheating, remote webcams were used that you had to turn on your camera and your computer so it could scan your room so you didn’t have things that shouldn’t be allowed for the exam. And one student said, “I have personal items in my room where I live with my mother, and I don’t want those to be observed.” And his lawsuit found a Federal Court that said “You’re right. As a public institution, they’re engaged in a search when they’re using a remote scan.” That’s the first part. It’s almost like thinking about speech. The first question is, “Does this qualify as speech?” Which is why we know that a t-shirt with an emblem on it qualifies as speech, because speech can be both words and communication that’s non-verbal. So the first question here is, does this room scan qualify as a search for the Fourth Amendment? And the Court said it does. And then the next question was, does it violate the Fourth Amendment? And that’s where the Court said it did as well. So I think the remote room scan might come with good intentions, but for public universities, particularly faculty that are not operating under, let’s say, an institutional prerogative on that stuff, I would again caution on erring on the side of the risk of their cheating, it may be better for you than the risk of you being accused of violating their Fourth Amendment rights, because there’s an intrusive nature to that. And the Fourth Amendment case law is just there’s hundreds of cases on the Fourth Amendment, but we know at least of one involving an institution, not the faculty being sued, but the institution. So for those who work in state institutions and use remote scams. I would just ask yourself this, are you thinking about the fact that this is a search, and if it is a search, are you thinking about how it is reasonable as opposed to being unreasonable? And for students who, wherever they live, I think they have a right to say, I don’t want you to look where I live. It’s my space. Could I go into an in-class setting and say to all students who have purses, “I’m going to look for your purses before the exam begins, because you might be able to use something in your purse to take the test. Or I’m going to check pull up all your sleeves so I can check your arms.” At some point, we’re going beyond what is reasonable in light of the situation. So I do think there’s a concern that faculty at public institutions… if you work at a private institution, the Fourth Amendment doesn’t apply. But we get back to this prior discussion of “Is it really fair?”

Rebecca: Malpractice insurance is used by medical professionals, lawyers, accountants, et cetera, to protect them from possible lawsuits. Is this something that faculty might need? We’ve been talking a lot about when is a individual faculty member potentially liable versus the institution.

Kent: I think insurance is always great to have, not to eliminate risk, but to mitigate the costs associated with the risk. And the costs are twofold. It’s not just the cost that in case you might be liable or settle. Sometimes people settle, which doesn’t mean they are liable, but for a variety of reasons, they choose to end the litigation in an alternative way. But the other cost is the cost of the case itself. So the costs of being in litigation are separate costs to losing or settling the litigation. I have searched repeatedly, even though the AAUP, which I’m a member of the American Association of University Professors. I know that you can find various web pages that will say they offer professional insurance. I know that they used to, but in my search for that, I can’t find that the insurance company they say offers professional insurance truly does anymore, but I do think professional insurance is important, because the world’s best doctor should still be insured against the risks associated with doing their work professionally. And again, the world’s best doctor might still make a mistake, and I like to think I’m a good driver, but if I didn’t have to carry automobile insurance, I still would, and I carry a policy with the highest limits possible. So we’re all living a life where for a ariety of reasons we’re subject to making a mistake, an honest mistake, that still might anger somebody, particularly a student, who might sue. So I do think insurance is important. I think it’s a hard thing to find. One good thing to realize is that for some states, if you’re a state university faculty member, you might have immunity against liability for professional actions, because there are some limited immunity statutes that apply to all state actors when they’re engaged in what’s called a discretionary function, which often the work professors do is discretionary.

John: On a somewhat different note, many institutions and many faculty claim that the syllabus is a contract with students, and that’s a topic you address. Is the syllabus, in fact, a contract?

Kent: To me, it’s always been an interesting question, and I remember years ago, in another life at another college, where I was a department chair, and I was in a meeting, and the person hosting the meeting was talking about syllabi for the semester, and said that a syllabus is a contract, so make sure that you don’t put anything in your syllabus that could be breach of contract. And I’d never thought about that before, and I didn’t say anything, but I thought to myself, that doesn’t make any sense to me as a lawyer, that a syllabus is a contract. What I came to discover, and have done some writing about, is that it is really one of the best examples of folklore where something seems like it would have to be true because it seems natural, it seems logical to be true, but it really isn’t true. Calling something a thing when it’s not a thing doesn’t make it that thing. And to call a syllabus a contract, does not make it a contract, anymore than if I put an engagement ring on a non-human that does not make me engaged. Well, there’s the engagement ring, I must be engaged to be married, and it doesn’t mean that I’m engaged any more than a syllabus is a contract because you say that it is. It looks like it would be of because of its formality, its requirements. But here’s why it’s not. It’s not for two reasons. The easy reason is courts have said repeatedly, it’s not, because students do sue over a syllabi, and they allege that they are a victim, loosely speaking, of breach of contract. And every single time that has happened where you can find it, and sometimes a case may be dismissed, but there’s no record of it, but wherever a legal researcher can find a record of what has happened, every one of those lawsuits has been dismissed because courts have said they’re not contracts. The more difficult reason to come to grips with this is that a contract is an exchange between you and the other party, and the exchange has to have legal value. That’s called consideration. There is nothing that you and a student are exchanging in a setting that makes the syllabus a contract. And so it has the patina of a contract, but underneath it, it’s not a contract, and that’s a good thing, but one thing that faculty should bear in mind is don’t say that it’s a contract, because there’s a doctrine in law that operates sort of like if you say you quack like a duck, you swim like a duck, then you might be a duck. And so if you insist that your syllabus is a contract, and you make people sign things and turn them back in to you to prove that they made the agreement with you, and it’s contractual like, you’re gonna have a hard time to argue that you didn’t make a contract because of a legal doctrine that comes out of the equity side of the legal system, in which someone can say, “I relied upon your promise. Now you got to keep it because you caused me to rely upon it.” So it’s possible that a faculty member could be held to the standards of contract law because they played lawyer in their course when they really didn’t need to and shouldn’t have. So it’s good news that a syllabus is not a contract.

Rebecca: That said, you mentioned that syllabi have a pretty formal structure. Are there any legal issues that faculty should be concerned about related to syllabus language?

Kent: I think, and I’m biased, I think thinking like a lawyer, rather than saying you’re one, is a good idea, because lawyers sort of think about the possible rainy-day situation. But entrepreneurs, bless their hearts, they think about how sunny life is going to be. That’s why they’re going to take those risks. And lawyers often say “yes, but there could be a storm. And look out, this could happen, and be careful, this could happen, and don’t forget, maybe there’s a snowstorm, so bring a shovel.” And so, lots of times lawyers, from a transactional standpoint, are thinking about the “what if.” So, I think if you think about your syllabus in a progressive way and say, “Well, what could happen if this is in my policy?” That provides more clarity to how you draft it better. So I think one thing to do is to think for yourself after you write your syllabus or craft it or borrow it from someone else, is “What does this policy mean to someone who didn’t write it?” And often it’s sort of like how mediators play a counteractive thought partners with somebody else, even if they’re not in the conflict. So think about, what if someone else read this and they didn’t draft it? What does it mean? So I always suggest under promise and over deliver as a way of thinking about your syllabus, maybe providing a definition section as well. I don’t penalize lateness in my classes. I try to create an environment where students either need to be there on time or they want to be there on time. But if you have a lateness penalty that affects the grade, what does it mean to be late? Have you thought about that? Is there a time period? If there are excuses for lateness, what does that mean? So a definition section might work, and also in law, it’s called a force majeure clause, it never hurts to just say in writing, this is our schedule, but I do reserve the right to adjust it when need be, because then that can prevent a student from saying, “but you said the test was going to be on this date, and I scheduled this on that date, and now I can’t take the test. You must give me an extension.” You might choose to give an extension, but at least with the force majeure clause style of writing in your schedule of your syllabus, you’re letting students know I respectfully reserve the right to alter something if something outside of our planning interferes with our schedule.

John: One of the issues that faculty often worry about is to what extent they might be protected from personal liability while they’re engaged in their jobs.

Kent: There’s a great standard historically in the law for faculty, and it’s called the arbitrary and capricious standard, and it applies to both private faculty and public university faculty. So it’s across the board. And so despite all of the what I almost feel is overwhelming negative news in the academic world, both politically and legally, which then becomes personal to faculty, there has historically been good news. The starting point is that courts do not accept educational malpractice as a lawsuit. So that may be a reason why faculty don’t think about getting insurance, because there isn’t educational malpractice, courts don’t accept it. They want to be out of the business of evaluating faculty work. There’s 18 million students, even if they’re taking multiple classes, in college across America, and courts do not want to be faced with “My professor committed malpractice, they’re negligent,” all that stuff. So there’s no educational malpractice as a general proposition in American law. That’s good. As it concerns the liability of faculty individually for their decisions, the arbitrary and capricious standard basically says this, if a professor or an instructor has a rationale for a decision that might have caused consternation or pain, that’s good enough. It isn’t arbitrary. I take grading very seriously, and where I work, there’s no legal teaching assistant, so I grade all the work, and I give a lot of essay work as well. So I want students to know that I like mentally have touched their work and I’ve read it and I’ve dealt with it so that my comments to them reflect that I care about them as students and people so arbitrary is like, “Okay, I’m gonna throw these things up in the air, and wherever they land, there’s your grade.” That’s arbitrary. Capricious is sort of like having that darkened heart towards a student. If I have a rationale for my decision making, then it’s passed the arbitrary and capricious standard, and I’m safe, and courts accept that, generally speaking, and that’s a good thing to think about and take with you in your work as a faculty member. It’s an encouraging thought to realize that I’m not being judged by whether someone else would have done this, and often we think that’s how it works, like if, in a worst case scenario, faculty member is truly sued over a decision that affects a student, they might wonder, what if the judge wouldn’t have done what I did? And the case law is wonderful because it shows that when faced with these decisions, judges specifically say it doesn’t matter if I would have or would not have done what you did. It matters whether what you did passes the rationale test, and if there’s a rationale for it, it’s not arbitrary, and if there’s no evidence that it was motivated by ill will towards a student, it passes the capricious part of it, and you’re on safe ground.

Rebecca: One question that faculty might have is whether or not these same protections qualify for both full-time faculty as well as part-time faculty.

Kent: That is a scary thought, and as you probably know, there are way more part-time faculty in America than full-time faculty, and there are way more altogether untenured or non-tenured faculty than tenured faculty. So there’s only about 25% of American faculty who are tenured, and of that, less and less are tenure track. So you have a much higher proportion of part-time faculty than ever before. And part-time faculty, it may be their gig economy job, it may be that they teach a bit on the side because they’re teaching a class, let’s say accounting, that’s adjacent to their professional work, for whatever reasons they’re teaching, which is wonderful, they’re underpaid doing what they do, and they’re often overworked and also under-supervised to the extent that they might not know what’s going on on their campus or in their department, because they show up for class often at night, in particular, if it’s a regional campus, and then they go home, they’re not going to department events or faculty events. The legal standards apply to everybody, and there is a case in the book which involved a student being sued by a graduate assistant who was in the PhD program and was teaching a Master’s class at the same time. So you have a part-time faculty member who was a student themselves faced with a lawsuit, and they were treated as respectfully, legally, as if they were a tenured professor, and the standard that was applied to them in the lawsuit was the same that would be provided to any full-time or tenured professor on campus as well.

John: One of the issues that you alluded to earlier is that there’s a growing amount of political attempt to regulate what is taught and what can be taught at colleges and universities, as well as challenges to the speech rights of students. Where do we stand in terms of protection of academic freedom and freedom of speech in the campus environment?

Kent: That’s not just a thorny question. It’s a very depressing question, I think, because there’s the look across the landscape is not pleasant, and I guess one encouraging thought to take from that is that much of the academic freedom case law that stands up for the rights of faculty comes from a time period when, in the mid-20th century, when faculty rights were at risk and you had lawsuits that sort of established grounds for why faculty should have academic freedom, what it means and how far it goes. Another thing to take from this is that the American Association of University Professors, the AAUP, was formed because of the way faculty were being treated politically speaking in their work. So I think there is a media-driven misnomer that college faculty, particularly tenured faculty, sort of exist conspiratorially to create an agenda to mind meld their students, to think about the world in ways that students’ parents might not want. And one problem with that is faculty are too busy to even conjure up that conspiracy. There’s too many things that we’re doing to spend time secretly cloaked up and planning a way to create some sort of academic cult with our students. And secondly, that isn’t what faculty do. And I think of it this way. My analogy would be like, do people sometimes vote illegally? Yes, they do. Does that mean elections are stolen? No, those are conspiracy theories. Elections are not stolen. People vote illegally, but it’s so infrequent as to not even be a thought unless someone is peddling a conspiracy theory. Do professors sometimes do bad things that they shouldn’t do? Yes, is it a problem that’s national? No, is it an epidemic? No, not at all. Because, guess what? There are already methods in place to deal with that. There are departments and administrators and case law where faculty do get held and their feet are put to the fire for mistreatment or ways of acting in their professions that are either unprofessional or shouldn’t be done, but I think that faculty are now generally targeted as being almost anti-American. The sad thing about that is that academic freedom is one of the essentials and the first essential of tenure. So the first purpose of tenure is academic freedom, and the reason for that is that tenured faculty members are likened to federal judges. That’s often an analogy drawn. Federal judges do things that are often unpopular, but if they don’t have to run for office, then they can engage in their work free from the constraints and the pressures and maybe even the threats to their livelihood based upon what they will be doing. And so faculty are given tenure for that reason. The second reason is economic security, and even the faculty who are tenured don’t have their job for life, that’s not the case. A contract of employment that is thought to be perpetual does not mean that it’s for life. It means that it just, as granted, doesn’t have an easy ending date. It can be ended. It’s just not an easy way to be ended. So academic freedom is the first purpose of tenure, and so the more and more people that are not tenured or in a tenure system, the more at risk I think academic freedom is, because part of academic freedom is the realization that you don’t have to go to court all the time to get it, because it’s culturally understood you have it. And the more that faculty are not in the tenure track or tenured system, I think the less they’re cultured to realize they do have academic freedom. So I think that legislatively, there’s a risk of academic freedom in many states as new laws are passed that impinge, in my view, on what faculty are entitled to teach. Because if you think about where academic freedom is strongest for faculty, it’s actually in the classroom. So it’s a weird phenomena that the strongest point for faculty with respect to the academic freedom is their instructional decision making and techniques, and yet that is where it is at most, now seemingly at risk, what they do in the classroom. So it’s an irreconcilable concept to me to say that faculty’s academic freedom, including part timers, should not exist in the classroom, when, in fact, that is where it is most historically by court decision and culture its strongest.

Rebecca: In this landscape where there’s this increasing number of contingent faculty and declining enrollments and the political attacks that we’ve just talked about, really, how strong is this protection of tenure for this increasingly smaller population of faculty?

Kent: And again, that answer starts with, where do you work? And often the first question is, where do you work? And if you work at a private institution, then you don’t have the constitutional aspects of protection that public university faculty historically have had. And for faculty who are tenured in public institutions, they have what’s known as a property right in their employment and to have a property right is in some way referring to the 14th Amendment’s due process clause and the question of whether you have a substantive property right in your job. Tenured faculty members in public institutions have this Constitutionally connected property right. Faculty in private institutions who are tenured, they have rights, but they’re exclusive to contract law, what has been granted to them in their tenure documents or their policies on tenure that solidify their employment as tenured faculty members. So tenured faculty members in a true tenured system, and it’s not the label… someone could be called a full professor, I’m just an associate professor, but I’m tenured. A full professor might have no tenure. They just might have a really nice label, but not tenure. So to truly be tenured is to have protection for your status in your job, that it is extremely difficult, but not impossible, to remove you from your position. That could include what’s called, budgetarily speaking, a reduction in force, and generally speaking, when there’s a reduction in force, it would make sense, perhaps, to start with a tenured faculty member, because they make more money. Now that isn’t always the case, because sometimes in business schools, the newest hired Business School professor makes more money than a tenured professor who was hired years earlier and started a lower rate of salary. But even though it might make sense budgetarily to start removing a tenured faculty member because of their salary, tenured faculty members have a protected status, and so even in reductions in force, universities or colleges have to show that they ticked all the boxes carefully that’s required to remove a tenured professor from their position. And that’s why the common phrase is “just cause” or “adequate cause.” A tenure-track faculty member is really on shaky ground, and a contingent faculty member who is part time is on exceptionally shaky ground. A tenured faculty member can be fired. They can be fired for just cause, and it happens. And it happens in cases where it should happen, whether the phrase “dead wood” with respect to tenured faculty is unfair or not. Understand that we all work with people that we know perhaps aren’t carrying their weight, but they’re few and far between, which is why we know about them, because it’s not a common occurrence. But tenured faculty members can be suspended and they can be fired, including for budgetary reasons, but usually they can only be fired if the process owed to them by contractually obligatory policy and or the notions of due process have been followed correctly.

John: So we always end with the question, what’s next?

Kent: Well, for me, what’s next is perhaps creating a limited series podcast for these topics in which I try to tackle them in a podcast where I try to explain to people some of the topics that are in the book in maybe a greater level of depth or explanation. My campus is running a book club or a book group for this book, so I’m happy to be a part of a book club for faculty on my campus that are reading the book. And I’m trying to do some speaking on these subjects related to the book, wherever someone will have me, but particularly to faculty groups as well. So various chapters of AAUP organizations and other faculty groups as well.

Rebecca: Well. Thanks so much for joining us. It’s an important series of topics to be talked about because, as we mentioned right at the top, that it’s not something that’s readily available.

John: And, as you mentioned earlier, that narrative is a really effective way of conveying this information, provoking curiosity, and it makes it a much more fascinating read than many legal books might be. So thank you.

Kent: Thank you for that encouragement, and thank you for inviting me and having me on your podcast. I appreciate just talking about these subjects, which I think are important to faculty, but might not always be brought to their attention. So I appreciate this time together.

[MUSIC]

John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

[MUSIC]

376. Students as Partners

Faculty members often design and revise courses with limited direct feedback from students. In this episode, Laurel Willingham-McLain and Jacques Safari Mwayaona join us to discuss a program in which faculty work with trained student consultants to improve the student learning experience.  Laurel is a consulting faculty developer at the Center for Teaching and Learning Excellence at Syracuse University. Jacques is a Faculty Development Fellow, also at Syracuse University. Laurel and Jacques both work with the Students Consulting on Teaching program at Syracuse University.

Transcript

John: Faculty members often design and revise courses with limited direct feedback from students. In this episode, we discuss a program in which faculty work with trained student consultants to improve the student learning experience.

[MUSIC]

John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

[MUSIC]

Rebecca: Our guests today are Laurel Willingham-McLain and Jacques Safari Mwayaona. Laurel is a consulting faculty developer at the Center for Teaching and Learning Excellence at Syracuse University. Jacques is a Faculty Development Fellow, also at Syracuse University. Laurel and Jacques both work with the Students Consulting on Teaching program at Syracuse University. Welcome, Laurel and Jacques.

Laurel: Thank you.

Jacques: Thank you.

John: Today’s teas are:… Laurel, Are you drinking tea?

Laurel: I am drinking tea and I am drinking Throat Coat with lemon echinacea and honey, because I’ve been congested for about two months. Allergies are great in Maryland.

John: And Jacques?

Jacques: Well, I am drinking today a black tea with lemon lift. And as you can hear, it was a little bit hard for me to kind of pronounce the whole name. There is a fun thing that I found in American culture about food and the naming of the food. Most of the time they will give the full name and even the ingredients in the food that you are getting. And sometimes it will be like, ice cream. There’s so many variety of ice cream I cannot even name, so I really find that’s really, really interesting and really fun.

Rebecca: One of my favorite parts about the podcast is finding out all the interesting things that people are drinking, for sure. Today I have English afternoon, John.

John: And I have a spring cherry green tea today, continuing with the ongoing cherry tea flavor discussion.

Rebecca: Yeah,the tea smells good but tastes terrible, yes. [LAUGHTER] So we’ve invited you here to discuss your work on the Students Consulting on Teaching Program at Syracuse. Can you talk about when this program started and what the goal of the program is?

Laurel: So we piloted this program in the spring of 2023 with just two partnerships, and our goal is to have short-term partnerships between a faculty member and a student consultant who is trained to help faculty gather learner feedback. And so the idea is for the student consultants and the faculty together to imagine small, meaningful changes that they can make right away in their courses. We call it SCOT for short, and I just have to give a shout out. We built on the work of others. We took the name from Ursula Sorensen’s program at Brigham Young University, and we took a lot of input from Adriana Signorini, our dear colleague at UC Merced. And I also just want to say that if anyone’s interested in this work, the Special Interest Group Co-creating and Partnerships through the POD Network is your go to place. Jacques and I are so supported by them.

John: Suppose that a faculty member wishes to get some feedback on their class. Could you walk us through the steps of how this process works?

Laurel: So, the Center for Teaching and Learning excellence advertises that we have partnerships available through our newsletter, through New Faculty Orientation, through word of mouth. And so they get invited, and they register, they sign up at the very beginning of the semester to be a partner. And then Jacques and I meet with them very briefly, and our director, Jessamyn Neuhaus, gives a great shout out of her support. We work with them on the three methods that we’re going to be using, that they can choose from, and what their expectations are in terms of time commitment and their commitment to the student consultant.

Jacques: If I may add something there, I think the part of commitment and know what they are expecting, the expectations, is really, really important part. Because knowing what would be the time they will be giving to the program and what they could expect from student consultants is a very good, important part. Because sometimes you might have faculty, it would be maybe their first time they’re working with student consultants in a professional setting, let’s say, viewing students as collaborators. And it’s really, really important that we have that part of helping them to know what to expect from those students.

Rebecca: You mentioned that there’s three ways that a student consultant can work with a faculty member. Can you talk us through what those three ways are?

Laurel: Sure. So for each of these ways, we expect about three to four hours of faculty commitment over a month in the middle of the semester, and they can choose from among: observation of the class, small group instructional feedback, which we loosely call focus groups, even though it’s not technically a focus group, and early course surveys. For each of these methods, the student consultant meets first with the faculty partner to explore what their teaching interest or issue is and which method might be best. And together, they come to that decision, then they administer it, and then there’s a debriefing meeting, and then there’s a final report written.

Jacques: In our recruitment process for faculty, when we send them an invitation, we kind of propose them already those three methods, and they can choose from them, or they can choose that they’re not sure yet. And when they meet with the student consultant, since the student consultant is already trained to understand those methods and also to know what is the situation or to understand or to grasp the perfect method to use in a particular situation, during the first meeting that student consultant have with their faculty partners, they kind of confront their two views… I shouldn’t say, actually confront… it’s about mutual understanding. Discuss, exchanging ideas, and they come to an agreement which method they should use. So even though the faculty might have chosen to use class visits, for example, in the discussions they can discuss, and they say, okay, yeah, this will be just an early class survey, and they go with early class survey. So it’s always this understanding on where’s the need and try to meet the offer of method that we have for them.

John: How are students selected to participate in this program?

Jacques: Yeah, I can speak to that since I am the one working almost all the time with students, and Laurel dedicates more time to faculty, and I dedicate more time to students, like 70% to students, 20% to faculty for me, 70% to faculty for Laura, and 20% to students. So the way we try to select our students is we have two categories of students. We have the first-timers, those students who come for the first time to the program, and we recruit them through, most of the time, sending invitations or collaborating with other research units around the campus. And yeah, I can shout out to our first-year seminar program, which has sent to us very good candidates. And we also try to use, or maybe have our advocates, which are the past faculty who did this program, or past student consultants who found this program interesting, and they kind of recommended their friend or former student to come to the program. For those first-timers, normally, they go through an interview for us to try to understand, what are their class schedule, and if they are a good fit for the program. And there is a second category of students, which is mostly the returning students, and that is the biggest number that we have, because when students get into this program, they love it, and they stay until they graduate from Syracuse University. So the big number of student consultants are mostly those who are returning from past semester, and they stay and continue working with the program because of the value they get from it. And to date, we have had 24 unique student consultants. When I say unique consultants, I mean that counting once by name, but most of them return. And for those 24 unique students, we have had, like, more than 1000 of enrolled students impacted, which is kind of a ratio of one student consultant for more than 40 enrolled students impacted, which is huge for us.

Rebecca: What kind of training are you providing these students to get them up to speed and ready to work with faculty to give them this consulting capabilities?

Jacques: That’s a great question, actually, because of the diversity of students we get into the program, students come from all over the campus, and so far, we had had like students coming from the seven schools out of the 13 schools that we have here on campus, and most of them are double majors. So there’s a huge diversity of student consultants that we have. So now the training that we use to give them is two to four weeks of training, very compact training, and the training is about the methods that Laurel mentioned earlier, namely the early course feedback, class observation visits, small group instructional design, and we help them to rate, to understand the method, and also to practice. There’s so much role-playing that we do in the program for them to understand how this can work out, and most importantly, is also to train, and help them to shift their view from the relationships that they had with faculty which is mostly vertical, if I can say so, vertical relationship. Now they have to shift into a relationship, a more professional relationship, with faculty that they will be working with. So I think that is one of the most important training that we provide them with, so that when they go into the field, they start talking with the faculty as consultants, not only as students, but also as student and consultant at the same time to provide consulting to faculty.

John: How have faculty responded to this process?

Laurel: It’s a growing interest, largely through word of mouth, and then now that Jessamyn Neuhaus is our director, she is making this a focus of our center, that there will be different kinds of partnerships, of which SCOT (students consulting on teaching) is just one. And so many people are curious, because it’s a very different kind of relationship. It’s different from any other relationship they have at the university. So at first it was a little difficult to recruit, but I think we’re going to have more than we can accommodate soon.

Rebecca: How many faculty have you had participating in a typical year?

Laurel: There’s no typical year. Across the four semesters, we’ve had 32 unique faculty partners in 37 partnerships, and they represent, just like the students, they represent seven of the 13 schools and also a study abroad program. So we piloted with two in spring 2023. In fall 2024 we had the incredible privilege of having a cohort of about nine faculty from Design Studio in the School of Architecture, and together they debriefed, and together they planned on how to get student feedback. And that was really exciting. And then in spring 2024 we had eight separate partnerships, not a cohort model. And this fall, in 2024 we’ve had 16. So it has varied.

John: Participating in this as a student consultant takes a fair amount of time. Is there some type of compensation provided to the students who serve in this consulting role?

Jacques: Yes, actually, this is a paid position for student consultants, and there’s actually a good budget that is being allocated to this program. I think the university, and mostly we should be grateful to our new director who’s really working to expand this program, and the value that the university is giving to this program. We think the budget will continue to grow and we will be able to accommodate more students. And in addition to that financial or monetary benefit they get, there’s a huge professional experience they get from this, which is more than money. Many of them actually have reported, actually, growth professionally from when they got into this program, and when they leave the program. They’ve grown a lot, and that can be even seen in the reports that they do when they finish this program. It is really a very short program, but it’s really powerful in terms of the skills that it provides students in this small period of time and empowering the students to believe in themselves and what they can provide. And also so many students who have this consulting component in their programs, and when they come into the SCOT program, they kind of practice, they kind of learn or grow those skills that they need and put them into the consulting work. I see the students coming, for example, from human services, from business, from marketing, data analytics, or public policy and other fields who really need this consulting part of their training. And when they come into this program, they love it, because they start practicing, they start seeing faculty who are their “client”, and we can see how they interact with them. So this is kind of a push for them to practice the skills and already to be into the professional enivronment. So it’s not only finance, it’s also those skills that they get. Moreover, that also, I think, is really important to mention about those students who are former student consultants, who got good admission into good graduate schools after this program. Because I guess showing that you’ve been practicing your skills while you are still at university, kind of show how committed you are to your growth into academia and professional world. So yeah, that is also another important part that the students gain from this program.

Rebecca: One of the things that each of the student consultants is doing, no matter what method they’re doing, is some data collection. They’re either observing, they’re running focus group like activities, or they’re doing surveys, and then they’re consolidating that information into a report and providing that back to the faculty and debriefing. Is there some bigger data that’s being collected about the program itself, to measure the impact of the program?

Laurel: You know your timing is just beautiful, Rebecca, because I am elbow deep in data, in findings, in information from our people. It’s very emotional for me because of what they’re saying. So we keep track of the numbers. You saw that. 37 partnerships, 32 faculty, 24 unique student consultants and over 1000 enrolled students impacted, but most importantly, we gather the stories and the experiences. And so with the student consultants, we had a three-step process, a survey that they responded to individually, Jacques and I lifted out themes and places where we needed clarification and met with them in their weekly student consultant meeting to look at things that weren’t clear to us. For example, how Teams is organized, so it’s clear to them where to put their tracking and documentation from their consultations. Another one was what their final report should look like. And so we got clarification on two or three or four topics from the individual survey, and that was the program-level view. What should we keep? What should we change? How’s the onboarding? How’s the middle section? How’s the support? And then Jacques and I met individually with each of the 11 student consultants for about 15, 20 minutes to find out what the experience was like for them, how it fits their future goals, how we can be better in supporting them and who they recommend. And so Jacques already said that they emphasize communication skills, that just immediately comes to their lips when you ask, what has this program provided for you in terms of your personal growth. And then professionalism. Like he said, the opportunity to consult, getting a window into the life of faculty, which helps them as students in their own courses, as well. Collaboration and also this semester, a new thing was that their relationship with one another changed. So we had two different groups come into the SCOT program that were already very close friends, and they, on their own, brought up the fact that they see each other differently now. They’re not just football watching buddies or sorority sisters at breakfast together, but now they go to each other for professional consulting and mentoring for one another, like, how shall I solve this communication problem with Professor Jones? What’s a question that would get at this kind of issue, and that was exciting for us to see their relationships with one another growing. And then I could talk about faculty. So we debrief the faculty in pairs, again, 15, 20 minutes online, and we do that so they can learn from each other. So many times over the past few years, we’ve heard faculty say, “Oh, I thought I was the only one who was dealing with this issue with my students”, or “I was really curious to know what my student consultant partner was doing with another faculty member,” and they embrace the importance of the student perspective. For example, two or three of them talked about how they thought their enrolled students weren’t engaged in class because they were bored and they found out that they were nervous. There were things that they needed to do to prepare the soil for engagement. Another person found out that her group of students had been away on study abroad since the prerequisite course, and so they’d forgotten and so they weren’t ready to engage in the class in a way that would show that they had forgotten the basics. And so now she’s incorporating some basic review into that. A second way is that they can be vulnerable with a student in a way that they can’t be vulnerable with their faculty colleagues. And one woman even said, “You know, we tend to complain as faculty colleagues, but then I have this student consultant who’s here to help me and to affirm my work, and is in solidarity with me. And we don’t complain. We just work on getting things better,” that the student consultants help the faculty partners think of survey or small focus-group questions that they would never have thought of on their own, so they really collaborate in that. And then two or three people this semester talked about how they’d been wanting to make changes in their teaching, but they just never made time for it, but because they had this really short timeline of meeting, working, meeting, and report, they got stuff done that they’d never gotten done before, and now they have homework. One woman said “my slides need to be so much better,” and another faculty member said “my assignments need to be better.” And so I am going to find out if it would be okay this next semester for them to start at the very beginning of the semester and work on those two issues that they had talked about with previous student consultants. Two people had students look at their online materials, and one person gave us this beautiful quote that “their student consultant served, not only as a sounding board, but as someone that they could spell out their thoughts and doubts and questions too, but also a link between them and online learning.” For example, she found out, and this probably won’t surprise a lot of people, but our students don’t really read their emails. They don’t prioritize them, and in fact, if you’re working with a faculty member, you need to. So the student consultant helped the faculty partner be able to communicate with the enrolled students about how important communication would happen in that class. And then finally… you can tell, I’ve just been reading these… finally, they get a much stronger response rate on the early course surveys, and they can ask their own specific questions. And we have one faculty member and student consultant who have institutional review board approval to write about their project and to ask very specific questions about teaching techniques. So those are just some of the ways it’s been fruitful for faculty, and I’m excited to share those hot off the press findings with you.

Jacques: Just to add an idea about the exciting parts of the learning between faculty and students, I think Laurel mentioned some where the student could open a window into the faculty instructor’s world, and that really made a huge difference in the lives of the students. So the student understood how much work the instructors and everyone working to help them, put into the preparation of material, put into trying to help students learn. So even the worries that faculty have when they see their students not doing well, and although that actually helps students to understand how much faculty care about students. In the results, we saw some student consultants considering becoming themselves instructors or faculty in the future, which is very unusual for students who are still undergrad or the students studying at the university, to start thinking already how they could become faculty themselves.

John: You’ve already talked a little bit about plans to perhaps expand the program to reach more faculty and more students. Do you have any other plans in terms of future directions of this program?

Jacques: Yes, actually, with our new director, we have been discussing this a lot, and we are planning to expand more this program, making it efficient when we’re expanding, because when we expand, there will be so many challenges coming into the program. And one way we are thinking of making this program efficient is about time management. Since this is an early course mini course, one way of seeing what’s going on and see how we could improve the learning of the students. Time has always been a challenge, so starting as early as possible can help faculty to know what’s going on in the classroom and implement the results of the student consultant will be communicating to them. So this semester, and next semester, we’ll be focusing on how we can make this training efficient. And instead of having that two to four weeks training while the semester has already started, we are trying to move that training online within an asynchronous program, so that the students who are recruited this semester can start already training themselves during the winter break or summer so that they can start working when the semester starts. So when they finish the training, they can start working with faculty on day one, the first week of the semester, they can start already interacting with faculty. This semester, we are really blessed to have our student consultants coming back. So the student consultants who are in the program, most of them are staying because they want to do again next semester. So we are blessed because we’ll be using their expertise to go through the training that we have moved online. They can go through it, give us feedback on how we could improve it and make it better for the next semester. So this semester, the point that we are focusing on is time management, and we are moving all the training into the break period before the semester starts, and we have students who will be going through the program and test and give us the feedback as quickly as possible.

Rebecca: Sounds like some interesting developments. For sure, we always wrap up by asking: “What’s next?”

Jacques: Well, that’s a good question. Actually, it’s kind of reflecting on what we have achieved ourselves. And going through this program has been actually eye opening for me to see the impact of one student consultant impacting forty enrolled students, that’s huge. That’s a big impact that we are getting there. And I’ve been thinking a lot on how I could replicate the same experience somewhere else in so many other environments internationally as well. I think this model is mostly in the US and UK, and somehow in some countries in Europe, but there’s so many other countries that need this kind of model to change and bring innovation into their teaching and learning. And I’ve been thinking a lot about creating an NGO that would be really providing this service to other universities around the world, in Africa or Asia or somewhere else, and to implement this model, because it’s not everyone who have all the resources that we are blessed to have here at Syracuse University. So extending and providing help to other universities or professional training services. it’s not really only limited to university, it can be K-12, it can be professional training, and help them to implement this model. I think that will increase the impact, and that’s what I’m really thinking hard on doing next.

Rebecca: Sounds like some big plans for sure.

SAFARI: Yes, I think it’s really big [LAUGHTER] I still have to figure out how to plan this and make it happen.

Laurel: My plans are smaller [LAUGHTER] in scale, although I hope to be a part of whatever it is that Jacques does in the future. For many years, over a decade, another person who has directed the Center for Teaching and Learning and I have felt called to offer small retreats for women leaders. And we’re talking about the everyday kind of women leaders who teach and coordinate and manage and mentor. And so we recently met again and said, “Are we ever going to do this?” And I think we are, and they are small in the sense of just a few people, maybe in a house with catered food and lots of space for napping. Because if you don’t have napping in a retreat, it’s not a retreat. You have to have good food, idyllic place, various senses used: taste and smell and sight and so forth, and napping availability. And so just to make that kind of space and to bring some of our leadership expertise to bear, but mostly to help women reflect on their identity as leaders, their expertise, their calling, and just to deepen their understanding of their own vocation. So that’s my dream. I don’t know. We’ll see if it comes.

Rebecca: I like the true dreams in this “what’s next” for sure.

John: Thank you both for joining us, and we appreciate the information you’ve shared.

Rebecca: Well, thank you so much for joining us. We appreciate it.

SAFARI: Thank you.

Laurel: It’s been a delight.

[MUSIC]

John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

[MUSIC]

373. Cross-Institutional Peer Observation

Peer observation and peer feedback can be useful resources for faculty professional development. In this episode, Anna Logan, Ann Marie Farrell, and Martina Crehan join us to discuss a cross-institutional, cross-disciplinary peer observation process. Anna is an Associate Professor in the School of Inclusive and Special Education and the former Dean of Teaching and Learning at the Institute of Education, Dublin City University. Ann Marie is an Assistant Professor, also in the School of Inclusive and Special Education at Dublin City University. Martina is Head of Teaching Enhancement Unit at Dublin City University. She has over 20 years experience in professional development and as a curriculum innovator.

Show Notes

Transcript

John: Peer observation and peer feedback can be useful resources for faculty professional development. In this episode, we examine a cross-institutional, cross-disciplinary peer observation process.

[MUSIC]

John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

[MUSIC]

Rebecca: Our guests today are Anna Logan, Ann Marie Farrell, and Martina Crehan. Anna is an Associate Professor in the School of Inclusive and Special Education and the former Dean of Teaching and Learning at the Institute of Education, Dublin City University. Ann Marie is an Assistant Professor, also in the School of Inclusive and Special Education at Dublin City University. Martina is Head of Teaching Enhancement Unit at Dublin City University. She has over 20 years experience in professional development and as a curriculum innovator. Welcome back, Anna and Ann Marie and welcome Martina.

Ann Marie: Hi. Thanks for having us back.

John: It’s good to see you again. Today’s teas are:… Anna, what tea do you have today?

Anna: Today I am having a very traditional Barry’s Red Label tea. Barry’s is a very famous Irish tea from County Cork. So I’m having that.

John: And Ann Marie?

Ann Marie: I am having an earl grey tea today. That’s actually my favorite tea. So that’s what I’m having this afternoon.

John: And Martina?

Martina: So I’ve gone a little bit more exotic with a rooibos tea. So it makes me think of beautiful warm blue skies. [LAUGHTER]

Rebecca: And I have an English afternoon today,

John: And I have… something I missed out last time… an Irish breakfast tea today, I would have had Barry’s if I was able to get back to the office this morning, but it’s a Twinings, but at least it’s Irish breakfast this time. [LAUGHTER]

Rebecca: at least the right part of the world, John. So we’ve invited you here today to discuss your joint work in setting up a cross-institutional process of peer observation of teaching. Can you tell us a little bit about the origins of this project?

Martina: Thanks, Rebecca. So this project was a collaboration between three Irish universities, Dublin City University, Maynooth University and RCSI, and our story began, hard to believe now, actually, as far back as 2017 and it started with a conversation between myself and two colleagues who worked as faculty developers in three institutions. Have to mention my co-conspirators here, Muireann O’Keeffe and Morag Munro, and we’d all been involved in peer observation of teaching work in one form or another in our respective institutions. We were very aware of how valuable a tool it could be in scaffolding professional dialog and reflection and practice, and we became very interested in the potential for cross-institutional and cross-disciplinary peer observation. A lot of the literature at the time was very focused on peer observation of teaching in a single institution, but we were coming across more and more publications which really focused on the power of cross-disciplinary and cross-institutional. We were really lucky to have some funding at the time that was available via a partnership between the three institutions. So we initiated a pilot scheme. We focused it on large-group teaching as the common focus for the participants, and designed a process where we supported the participants with an induction. We also supported them in terms of the observation process itself, reflection, professional conversations and so on. And we sought volunteers, and were really lucky to be joined by, I think, 10 volunteers across the three institutions from a range of different backgrounds, two of whom were Ann Marie and Anna, and I think they might want to speak about their motivations for joining us.

Ann Marie: Well, from my perspective, I was just very interested immediately by the idea of having an opportunity to work with somebody outside of DCU, outside of my own university. And my background is teaching. I was originally a primary school teacher, and so that’s my background. And since I’ve been working in higher education, I’ve been really interested in the pedagogical aspect of my work. So when the invitation went out, it just seemed like something that was really interesting to me, and it fitted in with some of the work I was already doing. So that’s what motivated me to join up.

Anna: And I love teaching. And of course, this was something that was focused on teaching. I think Martina might have mentioned that it was focused on large-class teaching, which was something that I was really interested in. So that was another motivating factor. When I read a little bit about it, or was approached, the structure and the opportunity to engage in reflection on my teaching, particularly the teaching in a large class, was really useful. I am very committed to improving my teaching all the time, and I really was motivated by the opportunity that I could identify aspects of my teaching that I had a hunch weren’t great, that I was a little bit concerned about my pacing, for example, and so I knew this would give me potentially a good opportunity to get feedback on that and develop my skills in terms of teaching those large classes.

John: When we do peer evaluation of teaching on our campus, it could be for formative purposes, but it’s often more for summative evaluation, which is perhaps not the most useful form of peer observation, and I really like the idea of having people from other institutions observe teaching, because it takes away any possibility of that type of summative evaluation. Have people appreciated that aspect, that they’re getting reactions from people outside their campus who will not be involved, even indirectly, in evaluating their teaching for retention or other purposes.

Ann Marie: From my perspective as a participant in the cross-institutional peer observation of teaching project, it was absolutely fantastic to have somebody coming from a completely different context who didn’t know one single thing about the culture and the ideas and the way we do things, even generally as an institution, never mind specifically, in my classroom. And I was paired up with a guy who was teaching a completely different subject area and he was doing something around digital media and literacy for trainee doctors at RCSI, the Royal College of Surgeons in Ireland, so it’s a medical university in its entirety. So he was coming from a completely different perspective, and even when we visited each other’s institutions, that was really useful. Like one of his comments is, a lot of my students are all student teachers, they’re all resident in Ireland, most of them go home at the weekends, whereas his students were mostly International, maybe went home once a year. So he was very struck. He came in to see me on a Friday morning, and there were about 40 suitcases lined up at the door as the students were coming to my session, and then were running for buses to go home. And he was struck by that, and even just the profile of the class. So what’s really useful about that kind of cross-institutional thing is that you see your own students, your own organization, in a much broader context. And I think that does influence how you view Teaching and Learning then as well.

Anna: And I absolutely agree with Ann Marie’s observations in relation to that. I also think that the cross-disciplinary nature that Ann Marie has highlighted was really very, very important. And coming back to your observation, John, that this really wasn’t about summative assessment, this was about mentoring and peer support and mutual peer support. I was paired with somebody from a business background, so I was visiting and observing in a large undergraduate business classroom. And it struck me at the time that I was authentically a learner in that place. There wasn’t a competition. I wasn’t going in with my lens as a teacher educator with a particular interest in inclusive and special education. So it was, I suppose, in a way, less competitive. And maybe this wasn’t a conscious thing, it wasn’t, “how do they do it in this institution?” Because it was an entirely different discipline. It meant I was an authentic learner about leadership and management education, and hopefully, I think my peer was equally a learner in my classroom about inclusive education. So I think it was both the cross-institutional and the cross-disciplinary which really supported that mutual peer support aspect, rather than somebody coming in in an evaluative summative role. It wasn’t designed as such, and it didn’t slip into that space because we were in different disciplines and in different institutions.

Martina: I think generally as well, just to add to that, John, in Ireland, in higher education, probably for the most part, we’re quite lucky where peer observation of teaching in most institutions has maintained that very formative developmental aspect. It’s actually very rarely used here in that much more summative, evaluative way. So I think we’re very lucky from that perspective. But as I was listening to Anna and Ann Marie speaking there, I’m not sure if somebody used this phrase in some of the research that we’ve conducted on this, but I remember somebody talking about the cross-institutional and the cross-disciplinary piece allowed you to tune into a different frequency of teaching and learning. And I thought that was just a lovely way of summarizing all of that which kind of resonated with me and has stayed with me, I have to say.

Rebecca: One of the things that I heard you both speaking about is being a non-expert in a classroom on the subject matter, which helps you be in the classroom as a learner, and probably helps you give really different feedback on the teaching of your peer, in a different way than if you are an expert on the subject matter, which I find to be really interesting and really helpful. And I know that when I’ve had the opportunity to be in other classrooms of different disciplines, have found to be one of the most exciting and rich experiences as an observer is to be in those really different disciplines: (A) because it’s really interesting to learn something new, [LAUGHTER] but (B) because the methodologies are often really different and give you some really interesting and new ideas. I’m interested to hear a little bit more about some of the logistics of how this process was put in place, because you’re talking a little bit about visiting the different institutions and coordinating three different organizations, and that sounds like a really complex situation to put together. Can you talk a little bit about what that was like for both the organizers as well as the participants.

Martina: So, I think we were very lucky in that, from my perspective, from an organizational point of view, I had a colleague in each of the other institutions who was as enthusiastic and as motivated in this. So from a logistical perspective, we kind of shared the organization, and we shared the locations for some of the induction workshops and some of the conversations that we needed to have with the participants, which Anna and Ann Marie will be able to talk to you about from their perspective and as a participant. We took the responsibility of matching the individuals, so that made it, I think, a little bit easier for the participants, and then it was really up to them to organize: When will I visit? What day? What time? How will that work out? So we left that in the hands of the participants so that they could make their own decisions, and hopefully that made it a little bit easier for them. So I think from the organization point of view, the logistics were possibly maybe a little bit easier than for the participants.

Ann Marie: Well, from a participant’s perspective, I just found it was really well structured. So we had like a planning or a support day with Martina, Muireann, and Morag at the beginning of the process, where they went through models of reflective practice. They went through principles of the type of feedback, or considerations we as participants needed to take into consideration when we were working with our partner, like, for example, establishing ground rules with your partner in terms of what the nature of the feedback, maybe what you would request as feedback that the person being observed might ask for particular feedback and so on. So it was just really well supported from the outset, and then when Martina then sent us off in our pairs, I linked in with my partner, and we had at least one, if not two, phone conversations, and that was to agree when we were going to meet, who was going to go where and when, basic things, like giving directions, all of that sort of thing. And then when we met, we gave each other a tour of each other’s University. And that was really interesting, and it broke the ice. It was a lovely kind of, I suppose, relationship-building thing, like we spent a little time in both institutions before we did the feedback or the observation or whatever. And in our case, the chap I was paired with came and observed two of my classes. He asked could he come and see a second one? And I said, “Yes,” I was delighted. His classes were mainly completed at that point in the semester, but he had recorded them, so I watched one of his recordings, and then we sat down in terms of feedback. And it was interesting, because I was far more nervous about giving feedback than I was about receiving it, because I am a teacher educator. I go out to schools all the time. I’m constantly giving feedback on teaching, and that’s a very particular context in terms of going out to one of our students who’s doing a course. But this was different. So I didn’t want to become the teacher educator. I wanted it to be equal. So I was quite nervous actually about giving the feedback. But the whole process of the actual observations and the feedback was just so collegial. It was eye opening, like he saw things that he could only see because he was sitting at the top of the room, and I do walk around when I’m in a tiered lecture theater. I walk around, but I cannot sit down at the back for 30 minutes or an hour and watch, whereas he did, and he had very interesting things to say about what students were doing while class was going on. So that actual process of the two of us working together, I just found it really, really, really useful. So that was my main takeaway around that.

Anna: My experience was different. You asked about the process, John, so just talking about the process, my experience of the process was slightly different. Yes, there was that initial face-to-face workshop, which was really useful. But there was a flexibility in this. Even though it was structured, there was quite a lot of flexibility. Martina said, after that first day, it was really handed over to us in our pairs to work it out. And I think one of the things that was great about it was the flexibility, because we had to be quite flexible, my partner and I, for a number of reasons. First of all, my partner hadn’t been able to come to that initial first day, so Ann Marie mentioned the kind of the building and the breaking the ice. So actually, we had to do that. I was on Skype at the time, because this was before COVID and I certainly wasn’t comfortable in Skype. I’d never used it before, so there was quite a lot there, but we had a long conversation and a long getting to know you chat on Skype, which did help us to break that barrier. Now again, Ann Marie, you mentioned the logistics of when this would happen in the academic year, when it would happen in the semester. So there were constraints to do with that which are to do with when a module started, when it ended. So I was very fortunate in that my partner was still teaching at that time, so I could get out and go to her university. Again, we built in time to have a chat, as Ann Marie had said, while we had to do it on Skype again, we were very clear about what we wanted feedback on, and I would totally relate to Ann Marie’s observation. I’m really used to giving feedback. I was very much conscious of stepping away from that. And again, it was a different discipline and so on. So I went out to and I observed the lecture live in a large lecture theater, and we had our feedback session after that, but it was a bit different for me, because my teaching in that particular module was in blocks, and it just didn’t suit my partner to come out. But again, as Ann Marie said, we could record. So I recorded the session and shared the recording with my partner, and then we came together again online and had our conversation. So the flexibility was great in terms of the process, and that structure at the beginning, clear guidelines, ground rules, all that sort of thing. Then flexibility was really important. Because if it had had to be you have to see a face-to-face lecture, or it has to happen within a certain period of time, there was that flexibility which made it very achievable too, I think, for us

John: Now, you’ve already addressed some of this in terms of your responses, Anna and Ann Marie, but have you heard any other responses from faculty in terms of the general reaction to this process? Has it been popular? Have people been anxious or concerned about it? How have faculty, more broadly, responded to this.

Martina: I can address this to some extent from the perspective of the pilot project, and then maybe other forms of peer observation within single institutions which I’ve been involved in. And I think for many people, particularly when they start on this process, it’s a mixture of fear trepidation, a sense of the unknown. What am I signing up to? What am I jumping into? Because realistically, you know, for most of us in any teaching context, we go into our lecture theater, our classroom, our lab, and we close the door. It’s us and the students. So that concept of having somebody sit at the back of the classroom or the front of the classroom and observe us is challenging, and I think particularly in an Irish context, it puts us in mind of the cigire, which is our Irish word for inspector, who might come in, particularly if we’re in teacher training as primary level or second level, will come in and assess us in that more evaluative way. So it is certainly daunting for people at the start, so the structures and the supports that we put around it are really, really key in that. And one of the things that participants usually respond to quite well is that sense of support, the fact that it is developmental, that it is not something that is evaluative, that judgments are being made on, and the fact that there is a reciprocity. So if I’m paired with Anna, then she will come into my classroom, I’ll go into her classroom. And the philosophy is really centered around a conversation about our teaching and learning practice. And I think once people have experienced that for the first time and get that sense of the philosophy and the ethos, it really kind of helps that progression, and it helps that sense of comfort and that sense of familiarity. So for the most part, I mean, there are people, I think, who probably feel a little bit more challenged about it for a longer period of time, but I think having those supports in place are really, really key to ensuring that participants engage in this in a productive and a positive way and see it as something that helps their practice and is going to develop their practice.

Ann Marie: And I suppose, from my perspective, since engaging in that pilot project, I’ve invited a lot of people into my class for a variety of reasons, and sometimes not about the teaching and learning piece, but more about the content. So I’ve invited staff in if they so wished, if we’ve guest speakers, or if I’m in doing a session on special and inclusive education, other teacher educators who might be interested. And sometimes we do have some other members of faculty who come in and join for some of those and that’s not quite the same thing, but I would be much more confident in doing that now, and I also think it is really important for very new members of staff. I think for the most part, new lecturers are thrown in teaching. They’re the one group of teachers who perhaps do not have a teaching qualification, and they’re in what are arguably some of the most complex situations and some peer observation of teaching, but maybe initially, one way where new members of staff can come in and be invited in to observe large-class teaching, just to help them get off the ground themselves, or that has, in my case, morphed into co-teaching, where somebody has come in initially a new member of staff has come in to observe, and that’s then kind of the teaching, and that very large class context, in my instance, is supported then in a very collegial, safe way, before they get up and stand in front of 400 students on their own. So it can lead to that. I suppose it’s like having an open-door policy. And it might start off as one way, but if the person ends up co-teaching one or two sessions with you, actually, you can then talk about teaching and learning in that context and give feedback to both of us, [LAUGHTER] rather than the person, in terms of evaluating how the class went or whatever. So it has potential way beyond just two people observing each other.

Rebecca: So Martina, you mentioned that this was a pilot project. Is this something that you’re hoping to continue across the three institutions and expand beyond a pilot?

Martina: I think we would love to. Obviously, there are very fundamental issues like funding, which impact future plans in this regard. So certainly we would love to continue. We’d love to expand. I think, as the three of us here are all working in the one institution now… I was actually working in one of the other institutions at the time of this particular project… what we’re really, I think, focusing on and thinking about is taking the learning and taking some of the elements of that project into how we facilitate peer observation of teaching within one institution. So focusing on the cross-disciplinary aspect, so between schools, between faculties, and really taking some of that learning and embedding it within the existing processes that we have here. And as Ann Marie just mentioned there, specifically also focusing on the role of this for new educators in the way that she described, I think it’s hugely powerful in terms of those first steps into teaching, which can be so daunting and so challenging for somebody new to practice.

John: One of the things I was thinking, and this relates to a conversation we had in an earlier podcast with Anna and Ann Marie, is that by having people from different disciplines, the focus of the observation will be on the pedagogy and on teaching techniques, rather than on the content. Because when we observe people teaching the same courses or in the same discipline, we often tend to think about how we might be doing it, rather than focusing on what is actually being done in the classroom. Is that one of the benefits of this cross disciplinary aspect of the peer observations?

Martina: Yes, absolutely, I completely think that it is, John, for all of the reasons that you’ve stated. I think it really helps people to focus on the process rather than the product of teaching. And I think what’s also useful is it also encourages, and I don’t know Ann Marie and Anne if you might have experienced this, but I feel that it encourages people in the observation setting to also focus on what the students, what the learners, are doing in that teaching space. So not just what the great teaching that Anna and Ann Marie are facilitating, but also: What are the students doing? How are they engaging? When are they being active? When do they appear to be coming a little bit more passive? And that, I’m sure can be really, really helpful then for the individual who is being observed, because it’s that other set of eyes, and it’s a different lens through which you’re seeing what is happening in that teaching space.

Ann Marie: I would agree with that. I think when you observe somebody who is from the same discipline or sub-discipline as you, you can get very caught up with the content and the curriculum, and you lose sight of the teaching and the learning. Whereas if you don’t know anything about the curriculum or about the concepts that are being taught, you have to focus on the teaching. You have to focus on the learning. You have to focus on the actions that have been taken by the teacher and by the students in that context. So it is very helpful, and I think it can be accomplished, though, even within a discipline. So at university level, in particular, the more specialized, narrow experts in some tiny nano aspect we are, the more hireable we are, and the better we are at research and so on. So people within education, for example, who might be in different sub-disciplines, I think, while there would be some overlap in terms of content, in many cases, there isn’t. So even within a discipline, I think you could enable peer observation of teaching, to observe somebody in another sub-discipline, albeit that you’re all coming from the same main discipline, if that was a factor in an institution or whatever, but it definitely forces you to look at the teaching rather than the content of what has been taught.

Anna: And I would absolutely agree with that. And just again, I think Martina’s focus was why it was cross-Institutional, why it was cross-disciplinary. The shared concern was teaching large classes. So that was a shared concern. I would completely support Martina’s observation. In that business classroom. I felt I was authentically a learner, and that, at least to some extent, gave me insights into how the strategies that the lecturer were using were being experienced by my fellow students in the classroom, and also because it was about leadership theory in business education, and that, as both Ann Marie and Martina have said, meant that I wasn’t getting distracted about… I mean, it’s natural for us to think, okay, but I’m teaching that I’m going to use that strategy. It’s great. I’m going to use it. Or if I were doing it, I’d be using a different case study, or I’d be using a different student response system, or whatever it was. Instead, I was really pared back to the things that I recognized about this dynamic of working with a large class, the strategies that the person I was observing was using to seek, maintain attention, to support students’ reflection, for example. So it’s kind of paring it back to the core teaching and learning strategies, and as I say, authentically, putting me in the learner place as much as I could be. The other thing that I thought was interesting, just thinking about it further too, Ann Marie’s observation was, while our disciplines were very different, and indeed, the time that we had spent working and teaching in higher education were very different. We’re very different terms of our experience, my peer spontaneously… I had asked for feedback on certain aspects of my teaching… but she spontaneously said that she liked how I had given feedback and that she was going to use that similar kind of approach. So again, that was affirming, but that was maybe particularly valuable because it was coming from a very, very different discipline,

Rebecca: Building on what we’re talking about, can you share some advice to other folks that might want to set up a similar model of feedback at their own institution?

Martina: I think there’s some key factors which are important, regardless of whether it’s cross-institutional or within one institution. Obviously, if it’s cross-institutional, you need to secure your trusted partners in each institution, and there are funding and logistical implications. But I think that there’s a few common ingredients for success, and one of those is something that I think we’ve all touched on in the discussion, is that creation of that sense of safety and trust in terms of the system. So having a very clear process and plan, making sure that you start with participants around the rationale for, and the philosophy of, peer observation, that introduction into the ethos, very clear guidance in terms of the stages of observation, the feedback conversations, how to reflect, giving people templates to assist them to do that, so making it as easy as possible, so that academic staff feel that it’s safe, but it’s also feasible. It’s also something that’s achievable and that they can build into their practice. So I think that structure and that support is really, really key. I think keeping the conversations alive then about peer observation of teaching and giving people opportunities to hear from those who have already experienced it. So just a couple of months ago, we ran a session during our teaching and learning week here at DCU, where Anna and Ann Marie and another colleague spoke about their experience of peer observation of teaching and what it was like, and what they gained from it, and the challenges and the opportunities. So it’s really important for people to hear those voices from the field, so to speak. And the third thing I would say, is maintaining a focus on the scholarship of teaching and learning around these and the opportunities for research. So we’ve been very lucky in terms of this project. It spawned, I think, probably three publications at this point in time, but one of them, which is the most important one, of course, was a co-authored publication by myself and the two other faculty developers, but also all of the participants. And I think that was a really, I think, lovely and enjoyable part of the process, but really, really powerful in terms of keeping that focus on not just the research output and the research impact of this, but actually what that could contribute to the scholarship of the whole area. So those are my three pieces of advice.

Ann Marie: And just to add to what Martina had said there, the scholarship and the joint publication for us… first of all, it was so generous of Martina and her two colleagues to enable that. Obviously we are expected to write and to research and to publish, and because of the way Martina, Muireann, and Morag structured that, and built in the scholarship that enabled that, that ticked a box for us. And sometimes the teaching and learning piece for staff… staff can see it as something other, and they don’t have time for it, because they have to do research, whereas we need to be looking at those two things being aligned, and I learned a lot from Martina and her two colleagues did that time, and I’m actually using it in a project I’m involved in now where I’ve built in opportunity, hopefully, to get ethical approval. But anyway, I’ve built in an opportunity for intended focus groups of staff here in my faculty to get publications based on their work, on their focus group for themselves, and to get publications for themselves. And I think that’s important, because the reality is we do have to do that, and we cannot ignore it. And the more we can align those two things from the beginning of a project like this, the better.

Anna: Absolutely, I’d reiterate that. So in terms of impact, I would encourage any colleague to go for it. You’ll gain more than you’ll put into it. A practical consideration, I think, spending that time using the kind of reflective models that Martina and her colleagues supported us with to enable us to identify what aspects of teaching you want feedback on. If there’s training available before, the kind of model that Martina used, absolutely go for it. I would strongly encourage it outside of your discipline, and, if possible, outside of your institution. And then finally, to reiterate Martina’s observation about the alignment with scholarship and to encourage Ann Marie on that, that has had a huge impact. The experience of engaging in this pilot peer observation project has had a huge impact on my own practice and then subsequently as a leader of teaching and learning within my faculty. So I found myself talking about this experience a great deal. Actually, it happened at a time when our institutions were undergoing a lot of change. So it was a really positive experience. And therefore I have found myself talking to lots of colleagues in my capacity as a leader in teaching and learning about this and encouraging them, even in their own informal sort of ways, to avail of every opportunity to get into other people’s classrooms and to engage in that feedback piece. And in terms of the alignment with the research, just to echo Ann Marie’s observation of how valuable that was, and that has had a huge impact on other aspects of my practice, for example, leading projects during the COVID pandemic, which were about transition of placement online, and I was really conscious from the get go to build in the opportunities for scholarship, to secure the ethical approval, and we’ve had several outputs in Scopus quartile 1 ranked journals on foot of that. And it’s continuing to impact on my practice in the different role I have in leading placement in my faculty at the moment, and again, adopting that role of kind of having participant researchers, very much focused on participant researchers and building on all those opportunities, as Martina said, not just to tick the box of publication, but the reality is we do need to do that, but to be quite explicit in colleagues about how collectively we are contributing to the furthering of the scholarship of teaching and learning, as well as enhancing our own skills and competencies as higher education teachers.

John: We’ll include a link to those studies in the show notes so that people can access them. I believe one of the things I saw in at least one of those papers was a suggestion that this has led to faculty forming wider support networks, that many of these relationships, once they were formed in a classroom, have continued since then and provided people with more peer support, which I think in a time when higher education is changing quite rapidly, could be really important. Have you found that often happen, that people have continued the relationships after the initial peer observation?

Anna: I just was one observation on that, and one of the reasons that I was motivated to engage in the study was because it provided an opportunity to work with our colleagues in the university’s teaching enhancement unit. And again, that was a really positive so that has absolutely encouraged me, personally, to continue to engage with colleagues. I’ve engaged with, actually, colleagues who were involved with Martina in leading the institution in other contexts. So that relationship and also encouraging, again, in my own role as a leader in teaching and learning, encouraging other colleagues in the faculty to similarly engage as much as possible with colleagues in the teaching enhancement unit in relation to other aspects of enhancing and supporting teaching and learning.

Rebecca: Well, we always wrap up by asking, what’s next?

Martina: So from my perspective, and we’ve mentioned this a little bit already, it’s really, I think, taking those learnings and those elements that we’ve used in that pilot project and implementing them within a system within the institution. So I think our focus on the future will be very much from that cross- disciplinary perspective, so getting different schools and different faculties to work together on this. So that will certainly be one of the things that we’ll be focusing on in the future. I think also maintaining that scholarship of teaching and learning. This is something that I think is ripe for research in so many different contexts, and I think maintaining that collaborative and that participatory approach to the research as well. So that will certainly be some of our key focus in the future.

Ann Marie: For me, in terms of just my own practice, I suppose I have continued on in the way I described earlier, with newer members of staff and existing members of staff coming in to classes sometimes as well. But maybe going forward, it’s something that maybe could be a bit more formalized or a bit more structured. At the minute, it’s ad hoc, so maybe in our own school, that it’s something that could be more structured, more obvious, and spread out a bit more, although I have to say a lot of staff in the school I work in already would have people. They’re very welcoming for other members of staff to come in and sit in and observe and listen to their sessions and so on. So I’m very lucky from that perspective that the doors are open anyway, but maybe it is something we could do a little bit more in a structured way, for new people coming in.

Anna: And just to add to that, again, just thinking about Ann Marie’s right, in our own school of inclusive and special education, there will be a lot of awareness and knowledge in terms of the programs that we offer in the school. But just in terms of teacher education, initial teacher education does tend to be quite packed programs with lots and lots of different elements. And we’ve come out of faculty quality review and come out of a significant review of our initial teacher education programs, and maybe peer observation might also provide a context for colleagues to learn about disparate elements of a program that’s a very large program with a view not just to professional development for those involved in the peer observation, but also developing a kind of a shared understanding of what the program looks like. The more we know about what each other is doing in a program, the more we can scaffold our students’ learning and gets us a little bit out of our silos as well.

Rebecca: Well, thank you so much for joining us. It’s always great to hear about the work that you’re doing, and peer observation is important work, and it’s helpful to hear of specific models of how this can work.

John: We’ve really enjoyed learning more about this process, and we look forward to future conversations. Thank you.

Martina: Thank you.

Ann Marie: Thank you, both of you, for inviting us.

Anna: Thanks. John. T hanks. Rebecca.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

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367. Teaching Effectively with ChatGPT

AI tools can help faculty improve the quality of their teaching and assist students. In this episode, Dan Levy and Angela Perez Albertos join us to discuss a variety of ways in which ChatGPT can be used to support learning.

Dan is an economist and a senior lecturer in Public Policy at Harvard University where he teaches courses in quantitative methods, policy analysis, and program evaluation. Angela is a graduate of the MPA program in International Development at the Harvard Kennedy School, where she currently serves as a Teaching Fellow. Dan and Angela are the authors of Teaching Effectively with ChatGPT.

Show Notes

  • ChatGPT
  • Levy, Dan (2021) Teaching Effectively with Zoom: A Practical Guide to Engage Your Students and Help Them Learn. 2nd ed. LSC Communications
  • Levy, D. and Angela Pérez Albertos (2024). Teaching Effectively with ChatGPT: A practical guide to creating better learning experiences for your students in less time. LSC Communications
  • TeachFX
  • Teaching Effectively with ChatGPT Companion site

Transcript

John: AI tools can help faculty improve the quality of their teaching and assist students. In this episode, we explore a variety of ways in which ChatGPT can be used to support learning.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

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Rebecca: Our guests today are Dan Levy and Angela Perez Albertos. Dan is an economist and a senior lecturer in Public Policy at Harvard University where he teaches courses in quantitative methods, policy analysis, and program evaluation. Angela is a graduate of the MPA program in International Development at the Harvard Kennedy School, where she currently serves as a Teaching Fellow. Dan and Angela are the authors of Teaching Effectively with ChatGPT. Welcome Angela and welcome back Dan.

Dan: Thank you.

Angela: Thank you so much for having us

John: Today’s teas are:… Dan, are you drinking tea?

Dan: Moroccan tea.

Rebecca: That sounds nice.

John: And Angela?

Angela: I am drinking Chai Latin, my favorite.

John: And Rebecca?

Rebecca: I have English afternoon tea. It’s been a while since I’ve had that.

John: And I have English breakfast tea.

Rebecca: That’s unusual for you.

John: Yes, it is.

Rebecca: [LAUGHTER] Alright, yeah. We’ve invited you here today to talk about Teaching Effectively with ChatGPT. Can you talk a little bit about how this project got started?

Angela: Well, Dan and I had been working for a while already, when we started talking about this book, and we had been experimenting on different ways to integrate technology for more effective teaching and more effective learning. And I had personally always loved working with Dan, and he had written a book already about Teaching Effectively with Zoom that was very valuable for many educators during the pandemic, and he was thinking about doing something similar for ChatGPT. We saw that many educators were paralyzed by this technology. We saw that many students were already using it, but may not necessarily know the ways in which they could use it best for their learning, and there was just a big need to experiment better with this technology. We started with a small workshop that we did at the Kennedy School that was a massive success, and then from there, we saw there was a big need and a big desire from educators and students to learn more, and so we just decided to go ahead. And I think since then, it’s been a wonderful experience.

John: One of the things we’ve noticed in workshops is that faculty are often a little bit resistant to experiment with ChatGPT or other generative AI tools until they actually try it. So we thought maybe we’d start with that. What are some ways in which generative AI can be used by faculty to help design new courses or improve the design of existing courses.

Dan: I think generative AI can be used by faculty in a number of ways. And just to reinforce your point, John, I think you don’t have a good sense of how useful it can be to you until you actually start using and experimenting. So I think if we could leave faculty with one message today, it would be: “Start experimenting with the technology so you can understand the benefits and the potential limitations.” We can talk about ways in which we can use the technology to, as you said, design new courses or improve the design of existing courses, and I’m sure we’ll be doing it throughout the podcast. In terms of designing new courses, you can do things like help you refine your teaching goals, for example, or you can have it help you as a brainstorming partner in a class that you’re thinking about designing. You can ask it to provide you feedback with material that you’re developing. So there are a number of ways in terms of improving your course. You can ask it for feedback on slides that you have produced in the past. You can ask it to summarize documents, summarize course evaluations, to gather what are the main things that you need to do, but at a super broad level, maybe the way that I think our book tries to crystallize the use of AI, or ChatGPT in particular, is you should think of it in potentially two roles for you. One, it could be a brainstorming partner, a thought partner for you, and the second one, perhaps the most current use, is it could be an assistant. It could be a teaching assistant, a research assistant, a general assistant. So anytime that you are in front of your computer and you’re trying to get something done and you’re feeling stuck, I think you should just ask yourself, is this an activity where maybe spending three minutes with ChatGPT could help me either get unstuck or arrive to an output faster than I could in the absence of it.

Rebecca: I know as an instructor, I’ve used it to get past a blank page, just to get a jump start on something. In the second chapter, you describe ways in which ChatGPT can be used to customize your courses in the interests and needs of your students. Can you talk a little bit about how ChatGPT can create a more student-centered learning environment?

Angela: One of the biggest potentials that the education world has seen in ChatGPT is the opportunity to approach closer to the ideal of one tutor for every student. Research has known for many years that providing personalized learning can have huge impacts in each student’s learning and. And ChatGPT can enable part of that benefit. It’s not perfect, but it can get us closer to that outcome. Now, how can it do it for a professor? I like to think about it in three ways. One is that it allows educators to process the student information that has high volumes. So for example, in every class that I teach, I start by asking students to fill in a form where I ask them about their interests and what they’d like to learn. If with ChatGPT, I can get a summary of those interests and like the profile of my students. The second way is that it provides access to knowledge or to context that allows educators to tailor activities to their specific students. So for example, when Dan and I were updating one of our activities for the statistics class that Dan teaches, we were trying to think of topics that were relevant for the students in the class. And we asked ChatGPT to provide different ideas for topics. And these went from topics related to health to finance to arts, and many of these topics we were not experts in, but they were topics that our students were interested in learning more about. So ChatGPT allowed to tailor our activities and our context to make them more relevant to what our students wanted to learn. And then the third is that ChatGPT can be made as an avenue or as a tool to personalize student learning directly. So we can ask the students to learn about different topics directly on ChatGPT, so that the approach is the one that works best for them. And we’ve seen this in action as well, where, in one of the examples that the book covers, is how one of the courses that Dan was teaching, he asked his students to learn about signal theory, and then you have two students that take a completely different approach. One of them asked for more in-depth and more expert-level explanations, while the other one says, “I have no context about this, so I actually need to understand this as someone that has zero background knowledge,” and that is super powerful. There’s no way that an educator would be able to provide the two explanations in a class to different types of students. So in those ways, I think that the potential is huge.

John: And you mentioned using a form to gather information about students and feeding it into ChatGPT. One of the things you suggest, though, is that you don’t want to include personally identifying information, such as their name or other things. Could you talk a little bit about why it’s important not to do that?

Angela: Absolutely, so there are huge privacy concerns about what data we put in to ChatGPT, because basically, the algorithms are trained on the data that is existing on the internet, and right now, we have no good sense of what openAI is doing with the data that we input into ChatGPT, and so in that sense, we strongly encourage educators to not put any sensitive data, like student contacts, student grades or anything that would make the data that we are adding about the students identifiable. Now there are solutions that openAI is introducing for universities that are available and that we also talk about them in the book, but our general recommendation is to be very, very careful with the type of data that is used in conversations with ChatGPT.

Rebecca: Can you talk a little bit more about additional ways that faculty could incorporate ChatGPT to improve the active learning in their classrooms?

Dan: So in the book, we describe sort of a simple prompt that you can use, where you give it the slides or the materials that you use in a class a prior year, and you sort of say, “I want to incorporate more active learning into this class. Can you give me a few ideas?” and what ChatGPT would tend to do is provide you with a list of active learning activities. So maybe it would suggest a poll question for your slide number three, or a breakout room kind of activity for slide number seven. The reality is that if you’re just trying to inject a little bit of active learning into a class you’ve already planned, you don’t want to incorporate the 10 ideas that ChatGPT would give you, but it’s enough for you to have one or two good ideas come out of that literally three minute exploration for this to be, I think, worth the effort. I think often we think about, can ChatGPT be better than us?, or can AI be better than us? In the book, we emphasize that’s not the question that you should be asking. The question we suggest you ask is, can I plus ChatGPT be better than I alone? And so in this particular example, you might have a class from the previous year that you’re trying to inject some active learning activities. You ask ChatGPT for a little bit of help, maybe give me five ideas or 10 ideas of active learning that I can incorporate into this particular class. You get one or two that you like, and you might run with them. Or maybe it’s enough of a…not the exact thing that you want to do… but it’s enough of an idea that you can explore. The other interesting thing about AI is that it has infinite patience. So if you don’t like any of the 10 activities that it gave you, you can ask for 10 more, maybe 15 more. And if all you’re looking for is one or two, the spark of an idea might be there. You sort of were describing before, maybe there’s a blank page and I want to get some ideas. The same thing is for injecting active learning into the classroom. One more thing that I want to add is that both in terms of personalized learning and in terms of injecting active learning into our classroom, is that one of the things that has been very interesting is to observe, and I think Angela has been an amazing conduit to be able to see this, is to observe how our students are using ChatGPT, in the absence of us doing anything to use ChatGPT. And so just a couple of quick anecdotes. This happened, actually, after the book. This happened in the last week. So in one of them, I have a student in one of the classes who was hesitant to take the class because the class does require you to run simulations with Microsoft Excel. And he said, “I don’t know Excel. I’m willing to work hard, but I don’t know Excel.” And he, basically in a couple of weeks in the semester, designed simulations with the help of ChatGPT, in a way that he didn’t even think was possible. So to observe how he was able to pursue the curiosity, the intellectual wanting to learn about this and sort of struggle a little bit with ChatGPT: “Can you give me the Excel formula so I can do this?” And so it has been wonderful, and frankly, I couldn’t have spent the hours with him that it took him to do this, to the point that he’s now creating simulations of stuff that we’re doing in the class where we’re not even asking them to do simulations. He came back this week and said, I have created a bot for your course, and I have essentially put the materials from the class, and now I’m asking the bot some questions and getting answers, and that I think it would have been hard to do before. So those are just a couple of the examples of being able to see the students engage in this active learning themselves without us even doing much.

Rebecca: I think that underscores the idea that you suggested earlier, of this infinite patience. I love that idea.

Angela: In the book, we also talk about ChatGPT being empowering, because at the end of the day, it removes the barriers to learning, and so it gives them the encouragement that students need to be able to learn new things by themselves. And of course, critics have sometimes criticized that this only works for motivated students, because you need that motivation to learn to begin with, and that’s absolutely right. But is it not a benefit that at least those that are motivated to learn will be able to do things like this and feel that empowerment, which in turn, is going to feed more into their desire to learn new things?

John: And for those students who come in with a somewhat weaker background, it can help to equalize that background by providing a tutor that never gets tired, for the same reason, that it has infinite patience, and that’s something that human tutors may not have, or their friends, or other people in the class working with them may not have.

Rebecca: Or that lack of judgment.

Dan: There’s an additional benefit, John, to what you just said, which we discovered when interviewing students for the book. It’s not just that it has infinite patience. It’s when we asked the students, what do you see as the advantages of using a bot or just an AI tool to learn, two that came up, one we expected, the other one, in retrospect, we should have expected, but didn’t. The one that we expected is, well, it’s available to me. 24/7, an instructor is not. And the second one, which is very interesting, was summarized by a student who said, I can ask the tools questions that I would be too embarrassed to ask a teacher or a teaching assistant. So it’s not just the infinite patience, which, frankly, a human being won’t have after the third or fourth time that a student says, “I don’t get this.” You might sort of try in seven other ways, but at some point you might have difficulty understanding where they are. Or it’s not even infinite patience, it’s infinite time. You might want to spend time with a student, but you might not be able.

John: And students who may experience some imposter syndrome, perhaps that may help them get past that barrier of asking for help, because they don’t want to reveal what they’re not comfortable with.

Dan: Absolutely.

John: One other thing you talk about is course evaluations, and one thing that most faculty experience is that they may get hundreds of really positive ones and two or three really negative ones, and what they walk away with is a memory of those less positive comments, the negative comments tend to stick a little bit better. You suggest, perhaps using AI tools can help remove some of that. Can you talk a little bit about that?

Rebecca: How did you know they stick more, John?

John: I’ve heard rumors, anyway. [LAUGHTER]

Dan: Yeah, so I think you just pointed out one of the advantages of being able to use an AI tool to summarize course evaluations, which is that sometimes what you remember from reading course evaluations is that comment that was either offensive or hurtful or just like, mean, frankly. And what you can do with an AI tool is to just summarize and sort of say, “Give me what are three to four things that students seem to find effective in this course, and give me three or four things that students find ineffective,” which at the end of the day is probably the most important thing you want to learn. And you might even ask the AI tool to give me some specific suggestions for how to improve the course given these evaluations. Now, you might not agree with the suggestions. You might sort of say, “I know students are unsatisfied with this, but I’m not willing to do what ChatGPT is suggesting.” But again, it at least gives you a little bit of a sense of direction. The other thing I would say is that even the mere act of summarizing the themes is something that I think it’s hard for the human mind to do, like if you have 50 or 60 or 100 evaluations to read one after the other, you start thinking about that comment that was either very good or very bad, and you lose a little bit of track of what were the major themes. And so I think those are some of the benefits. I do want to say that I don’t think ChatGPT is as good as having a teaching professional read the evaluations and come to you and have a conversation with you about them. But you might not have such person at your disposal, and even if you did, that person might not be available when you need to do this, or maybe might not be available every semester. So I think there are some advantages of doing it in this way.

Rebecca: It almost seems like a possible benefit of: “Here’s your evaluations, and also here’s the summary.” [LAUGHTER]

Dan: Yeah, well, I think academic institutions should be thinking about doing things like that, where you automate and by the way, we had a meeting two weeks ago with our faculty, and in half an hour, I created a simple bot that our faculty could use to upload their course evaluations, and it gave them sort of the equivalent to what I was just describing. I even added like a little instruction for the bot: take the most favorable quote so you end reading the evaluations with a nice quote from a student. And this is just like half an hour investment in something that could be useful to many faculty members. You could imagine thinking more deliberately about, “Okay, what are the things that we want the faculty to be working on, and how do we design a simple bot to bring those things.”

John: And I think you also suggested that if a department chair or Dean is also reviewing evaluations, this could make it a much more efficient process to summarize them, rather than them having to go through and read them one by one, especially in larger classes or departments.

Dan: Absolutely, I think in general, the ability of AI to both summarize documents and to allow you to interrogate documents really far exceeds the human capacity to do that. So if you have 100 pages of student feedback or course evaluations, there’s no way that you can do it in the speed at which ChatGPT, or an AI tool similar to it, can do it.

Angela: Dan, there may be, like, a useful tip to give here to our listeners, which is, when summarizing student evaluations, it’s always useful to ask for how many people have made comments about a specific theme, because this helps you weight how much the themes that are being brought up are widespread across the students or just a one-off comment for somebody, and that may be something that ChatGPT may not organically. And then the second one is to also split themes between positive and negative, because there are some times that you have a theme, say, like, problem sets are very long, maybe some student makes a positive comment about it because they think that they allow them plenty of time to practice topics in depth, while some other complaints about the workload, right? And so here we comment how interrogating a document may also be a back and forth process where the better questions that we ask, the better the quality of the output that we are going to get from ChatGPT is going to be.

Dan: Absolutely.

Rebecca: One of the other examples that you provide about getting some feedback about teaching is having faculty members record their class audio and then have it transcribe and then ask ChatGPT to evaluate and provide suggestions about their teaching, and then have ChatGPT analyze those recordings and assist with peer evaluation of teaching. Can you talk a little bit about how that feedback might be helpful and maybe perhaps less biased than human feedback on teaching?

Dan: I want to first preface this by saying that this was done by one educator, as we highlight in the book. There are obviously issues of privacy and permissioning that need to be resolved before scaling this, but I think the potential of having an AI tool be able to analyze a class that you teach and provide you with detailed feedback customized to your own teaching philosophy, you can sort of say, here are the teaching principles that I have and that I bring, and I want you to assess what I did relative to those principles, as the educator that we highlighted in the book did, I think is wonderful. Again, comparing with a counterfactual, what would you do if you didn’t have the AI tool? If you had a teaching coach or someone who specializes in teaching and learning, they might be able to see things that the AI tool won’t be able to see. Because they know you, they might be able to give you advice that’s more sort of adjusted to your own needs. But there’s no question in my mind that most of us don’t have access to such a person on a literally daily basis, and so the AI could help scale that feedback, could help complement… Angela and I in the book, talk a lot about how AI can complement things that we tend to do with other human beings, and I think this is one of them. In terms of being less biased, obviously, there’s a lot written about how AI has some built-in biases that goes, I think, beyond the scope of this podcast, but I do think that an AI tool can, if you give it: “Here’s the criteria by which I want you to judge the class that I just gave,” might be able to help you see things that you’re not seeing.” So is it ready for prime time right now? I mean, our educator was super, super innovative in the way that they did it. My sense is that the tools will come so that it’s much easier to do it. And one of the areas that we’re most enthusiastic about is to think about the use of AI inside the classroom, not just to provide feedback after class to a teacher, but how can AI be used inside the classroom to do lots of things? I think that’s a chapter in the book that is a little bit of reflecting experiences from educators, but mostly speculating about future directions. My hope is over the next year or two, we’ll see lots of super interesting uses of AI in the classroom that could help advance our teaching goals.

John: One of the things that people who run teaching centers sometimes note is that faculty will come to them and talk about what they’re doing in classes, and then the feedback they get from more senior people in the department may not always be consistent with evidence-based teaching practice. [LAUGHTER] Of course, that would not happen at our institution, [LAUGHTER] but I think that would be one way in which, while there are biases in AI because it’s trained on human data, it’s at least trained on a very large base of human data, rather than just the perceptions of the one person who’s sitting in observing the class that semester. So it might actually provide somewhat more neutral feedback, again, as long as the prompts are well designed.

Dan: Yeah. And one thing I want to add is that you can literally tell the AI tool, let’s say there’s a book about teaching and learning that you think captures particularly well the evidence and how you would like to teach. You can sort of give that material to the AI tool and say, I want you to use this as a basis for providing the feedback. As a person who teaches and tries to be as helpful as I can to my colleagues when they ask me to observe them teach, one of the challenges that you face when you observe someone else teach is that instead of thinking about, how can I be helpful to this person where they are, it’s almost inevitable you start thinking how you would have done it differently, and that’s probably not the right approach to help someone get better, because whatever you would have done differently might or might not help the learning of the students in that classroom. So I think trained teaching professionals might not have this issue, but if you’re getting feedback from a colleague, again, I don’t think it has to be a substitute. But if you ask yourself, how many times have I had a colleague observe me teach in the last year? I think most of us would reply, not that many. And AI could help scale that feedback and certainly complement.

John: A related note is that when there’s surveys of faculty in terms of how much they use active learning techniques, generally, most faculty report a relatively high level of use, but when students are asked about that, the reported level of use is a bit lower. And perhaps this, again, might be a nice way of getting at some assessment of that that’s independent of the faculty’s self-perceptions.

Dan: Absolutely. Again, I’m not saying that this is happening now, but one very raw measure of how much active learning is happening in your classroom is what percent of the time in your classroom you are speaking. I have had someone measure that in my own classrooms, and I severely underestimate that percentage, I think I speak much less than I do, and so it’s a reality check. But now that plus 100 other statistics about your class, average wait time, how many open-ended questions have you asked? How many times do you say “hmm” when you’re teaching? How much back and forth there’s between students, like a volleyball kind of dynamic rather than ping pong, where they’re always going through you? All of those things which you might have imperfect perceptions of what’s going on. You could imagine an AI tool being able to capture and give you a more realistic sense of what’s happening in your classroom.

John: I believe that there is a tool out there that will record your classes and use AI to give you some feedback. What’s the name of that application?

Dan: The people that I actually know and highly recommend the tool is called TeachFX, and they’re able to do that, and maybe some of the things that I’m describing now they can already do, but if not for sure, they will be close to being able to do. It’s almost like you have a full diagnostic of what happened in your classroom in a way that would be very hard to do otherwise.

Rebecca: So shifting away from teachers thinking about their own teaching and back into the hands of students being in control of some of their own learning, what are some ways that students can use ChatGPT to assist their own learning?

Angela: I love this question, Rebecca, because it’s a big part of the book, and it’s something that was very important for us to reflect. Dan has a very good sentence that he uses when he starts introducing workshop which is, teaching is not the same as learning, and so teaching effectively may not always be the same as learning effectively. So that said, I’d like to start this the answer to this question by highlighting one of the most important principles that we talk about in the book, which is that different uses of AI lead to different degrees of learning. A nd so we strongly believe there’s not such a thing as ChatGPT helps improve learning, or ChatGPT impacts learning negatively. It just depends on how it’s used. So I could give you a range of different uses that students can give to ChatGPT, and we actually talk about six of them in the book. They include things like getting feedback about their answers, which relates to this idea of using ChatGPT as a tutor. They are things like learning about a new topic or finding arguments and counter arguments about a topic. These are basically anything that a student has to do in their schooling process, t here’s a way in which ChatGPT can learn. What I want to give you is this very specific example that we include in the book, and that explains how ChatGPT can be an agent in the active learning process, rather than an agent in making learning passive. And it’s actually an example that I did myself when I was trying to create an essay for one of my philosophy courses. And one way in which I could have gone about this exercise is asking ChatGPT to write the essay for me. And I could have said this topic is about effective altruism, please write an essay of 1000 words with some pros and some cons, and then just submit that essay. That would have, of course, negatively impacted my learning, and it would have been cheating, obviously. But there are many other ways in which I could use ChatGPT for the same task. What I did in particular is I asked ChatGPT to play the role of a philosopher that was very acquainted with Peter Singer, one of the philosophers that was particularly relevant for the topic that I was writing about. And I had a debate, a back and forth debate, with the AI tool while the AI tool was impersonating Peter Singer. And so I threw the AI some arguments, I threw the AI some questions, and then the AI tool would answer me back, and that was incredibly helpful for me. It helped deepen my understanding of the philosophy, it helped me strengthen my arguments, and it overall improved the quality of the essay that I ended up submitting massively. Now it’s very difficult for educators to understand how students are using ChatGPT in the background when they just see the end result, but educators can play a role in encouraging productive use of ChatGPT.

Rebecca: It’s a super fun example. [LAUGHTER]

John: It’s something I’ve encouraged students to do too, to have it play the role of an economist and then ask questions about current policy debates. In particular, I suggested having it play the role of David Ricardo and ask questions about trade barriers in an introductory class. And they enjoyed that, or at least the students who tried that enjoyed it. It wasn’t a required activity, but it was just something I encouraged them to do.

Angela: It’s fascinating. Yes, I agree

John: What are some of your own favorite ways of using ChatGPT.

Angela: I’m using it recently for things related to marketing. I find myself having to create a lot of marketing copy, which is something that falls way out of my comfort zone. And it helps me make my communications more crisp, and it helps me with creativity. I use it a llot to brainstorm ideas where I just say, “Give me 10 different jokes that I could use in starting this email, for example. I find it amazing. It solves my life. It’s my best friend these days. I have been integrated into almost everything I do, and I’ve been finding it particularly helpful for this task.

Dan: Going back to what I said at the beginning, I think of it as a thought partner and as an assistant. As a thought partner, a way of brainstorming lots of things. So it could be teaching related or not teaching related, particularly when thinking about broadening things, I think it can be very helpful. But I want to talk maybe about a use that we haven’t touched on and which I think might be of interest to people, which is that it can be incredibly helpful at doing things that we hate to do with our computers. So for example, the other day, someone sent me a list that, in reality, I would have preferred to have a table, because it really had literally separated by, I’m not even sure, space, double space, sometimes comma, whatever it is. And I just copied and pasted that into ChatGPT and I said, “Give me a table with this.” So anything having to do with formatting, you’re much more likely to be able to do it quickly with ChatGPT or similar AI tool than you would trying to do it manually. So another of those menial things, I know it’s not a big sort of deal to do it, but I basically had to write an expense report for someone who had invited me to do something, and all I had on my computer was a scan of the eight receipts that I had. And one day I said, “Okay, I have to do it.” And so I just dragged the eight receipts to ChatGPT and I said, “Please prepare an expense report with a table in the middle, listing each expense and totaling the expenses” and in three minutes counting the time that I edited that letter afterwards I had the expense report written. I know that’s like a super small sort of thing, but think about a number of things that whenever you find yourself dreading to do something on your computer, you should think of this almost like as an augmented operating system. It’s almost like as an assistant. Normally, when you’re trying to do something in the computer and you need help, you might go to someone and say, “Can you do this for me?” And then you have to wait. Here it’s almost like the assistant is right there in between you and the computer, and able to do lots of things like this, even things like, here’s a printout of a table that I had on a piece of paper, put it on an electronic table, add these two columns. So after you brainstorm if you want things in a different format. The other day I had someone send me a bunch of numbers, and I just copied and pasted and started doing some basic data analysis with ChatGPT. So lots of activities that would normally take you more time are ones that you can do. Those are not very profound uses, but if they save you time so you can go back to your research, your teaching, or anything else, or even fun, that would be great. And then just as a couple of fun uses: one, next time you’re at a restaurant and there’s a dish that looks delicious or that tastes delicious and that you want to have a sense of how it was done, take a picture, upload it to ChatGPT and say, give me a recipe for this dish. I’m sure it’s not going to be as good as the restaurant, but it can literally give you a sense of that. And then nowadays, with audio capability, you can literally have conversations with ChatGPT. You don’t even need to start typing. So all of those things are now possible.

Rebecca: I like the idea of saving dread. That’s good. [LAUGHTER]

Dan: Yes.

Angela: Someone once told me that they took a picture of their fridge in their kitchen and then asked for potential recipes they could cook during that week. So the people really get very creative with what they can do with ChatGPT once they start experimenting

Rebecca: Anything to save a headache, sounds like a good plan.

Angela: Totally.

Dan: Absolutely.

Rebecca: You included a chapter in your book on creating chatbots. Can you talk about some ways that an instructor can use chatbots, either for their own work or for student use?

Dan: I think Rebecca, the distinction you just made now, I think that is a very important one. You can create a chatbot for your own use, or you can create a chatbot for others to use. Others could be your students or any other person that you want. So for your own use, if you think about activities that you’re constantly doing, and you don’t want to write a prompt that has a context every time that you go into ChatGPT, you could have a bot that helps you with this repetitive task. So a simple example would be, suppose that you have a course where you want ChatGPT to help you every class session, you want to upload your slides, and you want ChatGPT to give you feedback. And so you might create a bot where you upload the syllabus of the course, any material of the course that’s relevant for ChatGPT to have as context. And then you have a prompt for the bot that describes the type of feedback that you’d like to receive. Now you could, every time you’re going to teach a class do exactly what I’ve just described, so upload the materials, put the prompt and so on, but without much extra effort you can create a bot that basically allows you to go to it every time, and then instead of having to do all of that from scratch at that moment, you just sort of say, “Alright, here are my slides for tomorrow. Go ahead and give me the feedback,” and so it’s a very efficient way of being able to do tasks that you do often. I would say one important thing, maybe the most important thing that I think Angela and I can say about bots is that they sound like something very hard to do, but they are not. If you already have the basics of how to prompt ChatGPT, creating a bot is not anything extra. There’s no code. It’s English. It basically has two components. You upload files and you write a prompt, and that’s it. You obviously need to test it to make sure that it does what you want and so on. So that’s number one. That’s for the instructor. But you can also create bots for your students or for anyone else. And so there, I think there are interesting opportunities. in the teaching realm. You would upload your syllabus, you will upload a bunch of documents relevant for the course, and then, depending on what you want the bot to do, we have lots of examples in the book about what educators have done. So, for example, our colleagues Sharad Goel and Teddy Svoronos created a bot to answer questions about statistics course and give practice problems for them. We have David Malan from CS 50 created a bot to help answer computer science questions that students often have at different times in the day and at night. So there are many, many different uses. You just have to think about, okay, what are things that I would want my students to have access that maybe I cannot provide that access right now, and it might be a good thing to do. But the bottom line is, this is not rocket science, if you know how to prompt, you know how to build a bot.

John: You also provide a companion site. Could you talk a little bit about what’s on that companion website?

Angela: Many things, but on the topic of creating chatbots, we actually have that same chapter linked for free in our companion site. So as Dan was encouraging educators to just try and give it a go, they can refer to the chapter that is linked in our companion site. A lot of the work that we did with this book was try to demystify AI for people that were not familiar with this technology. So we are not using any particular slang. It’s all conversational English to explain how to use it. In addition to these, we have other resources that, due to the nature of AI and how rapidly it’s changing, we expected them to potentially be out of date soon, and so we have various types of resources linked. One example that we reference on our book and that we feel that people may want to explore in more depth, too, are the same prompts that we included in the book are included in a document that is linked in the site. And we feel this is important, because if anyone is reading the book and they feel that they want to try out something, instead of going to ChatGPT and having to write the prompt from scratch, they can just go to this document, copy and paste and have the prompt ready to go. And then we also include some additional research or additional resources that can be useful for people who are interested in learning more.

Rebecca: One issue that students are definitely concerned about is the effect of generative AI on their job prospects. What types of jobs are most likely to be affected and will the widespread availability of AI assistance reduce the productivity difference between skilled and less skilled workers?

Dan: So, I can see that John was behind this question, because I know he’s an economist, and I’ll be curious to hear your views on this. As part of the job that I do here at the Kennedy School, I started co-teaching a course on generative AI, and we had a session on generative AI and jobs. And so I think the short answer is that I don’t think anyone knows for sure. So people are trying to understand how these tools can be helpful. I find historical evidence about technological breakthroughs to be at least informative, but there are people who say that we’ve never had any technological revolution that was as disruptive as this one. And so those people basically say this time is different. But the one thing I would say is, if you study technological innovation in the past, almost every time, people have said this time is different. [LAUGHTER] So I’m not sure what to make of it. Maybe this time is indeed different, but I think at a super broad level, I think we’re not gonna run out of jobs. I think some jobs will disappear, and some jobs will substantially be augmented by AI, and some new jobs will be created. That’s my best guess as to what will happen. Students who go to college, my sense is that they will probably be in a relatively good position to take advantage of AI. But if I had to give students advice, is to take advantage of the opportunity of being in school to learn how to use AI in a productive manner. I think we tend to sort of think that our students will figure it out quickly, but I do think that there’s ways of using it that can help students learn more effectively and just to work more effectively. Whether it will reduce the gap between skilled and unskilled labor. I think that feels to me that there are different sides of that argument, so I leave that up to you, John, to sort of say in which side you’re in. On the one hand, some people say that it’s substituting cognitive work, and therefore it’s going to reduce the gap; It’s one of the technological innovations that seem to be displacing more of the cognitive work than previous technological innovations. On the other hand, it might be precisely for the skilled labor for which the technological innovation can help increase their productivity.

John: Yeah, it’s really early, as you said, and it’s really hard to guess where this will be heading, but some of the initial studies, I think, have shown that it’s tended to raise the productivity of less skilled workers, or less experienced workers, relative to those of more skilled workers, which could reduce some of those gaps and perhaps narrow some of the pay differentials. And we don’t know in what direction that will go.

Dan: It could.

John: And on a broader level, there’s the whole issue of AI raising productivity of workers, which could result in substantial gains for society. But the question is, how are those gains going to be allocated? Will they show up in the form of higher incomes for everyone? Will it be concentrated among the firms providing AI tools and services, or will these be shared? Could we end up with that 15-hour work week that Keynes predicted way back in the 1930s?

Dan: I’m skeptical that we will end up in the leisure society of 15 hours a week, because one of the people that I follow on this topic is David Autor, a professor at MIT, and he argues, I think convincingly in my view, that we as human beings have an insatiable sort of capacity and demand for new products and services, and I think that’s going to feed the next generation of products and services that we will want to consume. And if you think about occupations that existed at the beginning of the 20th century that no longer exist, and now there are occupations completely new that didn’t exist before. And my sense is that 20 years from now, there will be occupations that we didn’t even think would exist. So my best guess is that it can have a positive effect on productivity and therefore increase in general economic well being, but I don’t think it will increase it to the point where we’re all gonna work less. I suspect that the two of you will work just as hard, even if AI could do half of your job. Maybe you’ll create a second podcast. Maybe you will do some other thing that will keep you occupied. That’s my best guess. But again, this is highly speculative. I don’t really know what’s going to happen.

Rebecca: Dan, I feel like you know John really well. [LAUGHTER]

John: And the work week has been stuck at about 40 hours since the 1940s or so, roughly.

Dan: I do want to sort of at least mention very explicitly that, even though the tenor of this conversation is one that is positive on AI, there are obviously lots of challenges and risks. On the Teaching and Learning realm. Angela already mentioned, but AI can be used in ways that hinder learning, that are not going to help learning if students start using it just to do homework for them instead of with them. So I think there are many, many challenges and risks inside the teaching and learning realm, and there are obviously huge societal level challenges, just to mention a few: misinformation and disinformation, challenges of intellectual property, challenges of jobs that we have just discussed. There are some people who are really worried that, even though, in the long run, we might not lose jobs, the reality is that some jobs will disappear, and so do we have a strong enough safety net to be able to help people transition from one kind of job to the other? And there are obviously existential risk that people talk about, what AI could do if it were out of control… so beyond this podcast. But just to return to the job of an educator. I think if you’re an educator and you’re not using AI, we suggest that you at least experiment to see how it could help you advance your teaching and learning goals, and maybe even try to sort of see how your students are using generative AI, because that would be very instructive in terms of you hinking about how you can use it to stimulate their learning.

Rebecca: So we always wrap up by asking: “What’s next?”

Angela: For us, the hope is to get our work out there to as many educators as possible that could benefit from it and continue learning, because there’s so many changes that are still going to happen, and so many that we don’t know. So staying open to learning and to exploring how to incorporate this technology for better teaching and better learning.

Dan: I agree with everything that Angela just said. I think for me, I’m fascinated with the potential of generative AI helping us learn. Not just help our students learn, but help us as educators learn. And so to me, it’s like incredible to literally have available 24/7, a resource that I can ask questions and have conversation with in ways that wasn’t possible before. So in terms of what’s next as an educator, I’m very curious to continue this journey. As an educator thinking about our students, I’m just literally fascinated just learning how they are using some of these tools. And if you could do one thing as an educator, maybe create space for them to not just use the tools, but share with you how they’re using it. So it could be something as simple as you build into an assignment, answer this question, and then go into an AI tool, get some feedback, and then tell us how useful the AI tool was for you. And I think you’ll start discovering some really, really interesting uses that, as Angela said before, get closer to fulfill the promise of personalized learning that we have been sort of exploring for many years.

Rebecca: Well, thank you so much for joining us. This has been a fun conversation.

Dan: Thank you.

Angela: Thank you so much for having us.

John: Thank you. It’s an exciting topic, and thank you for helping lead people along in learning more about AI and how it can be used.

Dan: Well. Thank you, John and Rebecca, for the work that you do to illuminate us, not just in use of AI, but in so many topics related to teaching and learning, you do a huge service to the teaching and learning community. So thank you very much.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

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