353. Beyond ChatGPT

Faculty concerns over student use of AI tools often focus on issues of academic integrity. In this episode, Marc Watkins joins us to discussion how the use of AI tools may have on student skill development. Marc is the Assistant Director for Academic Innovation at the University of Mississippi, where he helped found and currently directs the AI Institute for Teachers.

Show Notes

Transcript

John: Faculty concerns over student use of AI tools often focus on issues of academic integrity. In this episode, we explore other impacts that the use of AI tools may have on student skill development.

[MUSIC]

John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by

John: , an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

[MUSIC]

John: Our guest today is Marc Watkins. Marc is the Assistant Director for Academic Innovation at the University of Mississippi, where he helped found and currently directs the AI Institute for Teachers. Welcome back, Marc.

Marc: Thank you guys. I really appreciate it. I think this is my third time joining you all on the pod. This is great.

Rebecca: Today’s teas are:… Marc, are you drinking any tea?

Marc: I am. I’ve gotten really into some cold brew tea and this is cold brew Paris by Harney and Sons. So very good on a hot day.

John: We have some of the non-cold brewed version of that in our office because the Associate Director of the teaching center enjoys that Paris tea so we keep it stocked pretty regularly. It’s a good tea.

Rebecca: Yeah.

John: My tea today is a peppermint spearmint blend.

Rebecca: Sounds nice and refreshing. I have a Brodies Scottish afternoon tea, and it’s hot. And it’s like 95 here. And I’m not really sure why I’m drinking hot tea in this weather. But I am. [LAUGHTER]

John: Well, I am here in North Carolina, and it’s 90 degrees. So it’s much cooler down here in the south, which is kind of nice. [LAUGHTER] And actually, it’s 71 degrees in this room because the air conditioning is functioning nicely.

Rebecca: Yeah, my studio at home… the one room where the air doesn’t work. So hopefully I don’t melt in the next hour.

John: So we’ve invited you here today to discuss your recent Beyond ChatGPT substack series on the impact of generative AI on student learning. Many faculty have expressed concerns about academic integrity issues, but the focus of your posts have been on how student use of AI tools might impact skill development. And your first post in this series discusses the impact of AI on student reading skills. You note that AI tools can quickly summarize readings, and that might cause students to not read as closely as they might otherwise. What are some of the benefits and also the potential harms that may result from student use of this capability?

Marc: When I first really got into exploring generative AI, really before ChatGPT was launched, there were a lot of developers working in this space, and everyone was playing around with openAI’s API access. And so they’re like, ”Hey, what would you like to build? And people would go on to Twitter, which is now X, and Discord and basically say, “I would like this tool and this tool.” And one of the things that came about from that was a reading assistant tool, which was called Explainpaper. And I think I first played around with this in the fall 2022, and then deployed with students in the spring of 2023. And the whole idea that I had with this and that design was to help students really plow through vast amounts of papers and texts, and so students that have hidden disabilities, or announced disabilities with reading and comprehension, and also students that were working on language acquisition, if you’re working in a second or third language, this type of tool can be really helpful. So I was really excited and I deployed this with my students in my class thinking that this is going to help so many students that have disabilities, that will go through a very challenging text, which is why I set it up as, and it did. The students initially reported to you that this was great. And I met with a lot of my students, and one of them said that she’d had dyslexia her whole life and never wanted to talk about it, because it was so hard and this tool for her was a lifesaver. And so that was great. But then the other part of the class basically said, “Hey, I don’t have to read anything at all ever.” And they don’t have any issues, they were just going to offload the close reading skills. And so I had to take a step back and say, “But wait, that’s not what we want this to actually happen. We want you to use this if you get into a pain point in your reading process, and not completely offload that.” So this really became this kind of a discovery on my part that AI can actually do that, it can generate summaries from vast amounts of texts. There are some really interesting tools that are out there right now: Google’s notebook LM, you can actually upload, I think, 4 million words of your own text to it in 10 different documents, and that will summarize and synthesize that material for you. And like the other tools we played around with the Explainpaper, it can change the summary that it’s generating for the actual document to your own reading level. So you could be reading a graduate level research paper, and you’d like it to be read in an eighth grade reading level, it will change the words and the language of that. So yeah, that could have helpful impacts on learning. It could also lead to a lot of de-skilling of those close reading skills we value so much. So that’s really how this started, was kind of coming up here too, and thinking about “Man, this was such a wonderful tool. But oh my gosh, how is this actually being used? And how has this been marketed to students through social media?”

Rebecca: How do you balance some of these benefits and harms?

Marc: By banging my head against the wall and screaming silently into a jar of screams?

Rebecca: I knew it.

Marc: Yeah, the problem with the jar of screams is every time I open it, some of the screams I put in there before escape before the new ones can come in. That’s a great question. So every single one of these use cases we’re gonna talk about today has benefits but also has this vast sort of terror of being offloading the skills that we would associate with them that are crucial for learning. The most important thing to do at this stage is just to make sure the faculty are aware that this can happen and that this is a use case, that’s the first step. Then the next step is building some friction into the learning process that’s already there. So for reading as an example, something that we do usually is assign close reading through annotation, whether that’s a physical pen and paper, or you could use digital annotation tools like Perusall or Hypothesis to help you go through that, that slows down that process if you’re using AI, and really focuses on learning. So when I say friction, it’s not a bad thing, and point of fact too friction… it’s actually sort of crucial for learning. The one challenge we’re faced with most of these tools is that they’re providing or they’re advertising a friction-free experience for students. And we want to say to them, “Well, you may not want to offload these skills entirely, you want to make sure that you do this carefully.” The main thing too I would think about this is I could never ban this tool even if I wanted to, because you don’t have any control over what students use to read outside of the three hours or so that you’d have in class with students a week. And it would be very beneficial for those students. So we can discuss to look forward to that had all those issues to use it. It’s just basically persuading them to use this in a way that’s helpful to them.

John: It reminds me a little bit of some of the discussions years back on the use of things like Cliff’s Notes for books and so forth, except now it’s sort of like a Cliff’s Notes for anything.

Marc: Indeed, Cliff Notes on demand for anything you want, wherever you want it, however you want it, too. And so how we could do that… what I’d said to my students at the time to kind of get them to be shocked of this is that, “You know, what would your reaction be if I used this to read your essays instead of going through and reading all of it and just giving a nice little generative summary” and one of my students said, “Well, you can’t do that. That’s cheating, you’d be fired.” And I had to explain to them, no one even really knows that this exists yet. There’s no rules. There’s no ethical framework. That’s something we’re going to have to come up with together, both faculty and students talking with each other about this.

Rebecca: It seems like the conversations you were having with students about how to maybe strategically use a tool like this, in this particular way, was an important part of harnessing the learning out of the tool, rather than the quote- unquote cheating aspect of the tool.

Marc: Oh, absolutely. Yeah, I mean, the thing we’ve been seeing with every single generative tool that’s been released too, whether it’s for text generation, or for augmenting reading, or doing some of the other use cases, we’ll talk here today, it does take a lot of time and effort on the part of the instructor to basically say, “Look, this is how this tool should be used to help you in this context in our classroom. How you use this outside of the classroom, that’s gonna be on you. But for our intents and purposes here, too, I would like to advocate that you use this tool this way. And here’s the reasons why.” Now asking every educator to do that is just too much of a lift, right? Because most of our folks are just so burnt out with everything else that they have to do. They’re focused on their discipline-specific concerns. They’re not really even on the radar, the fact that this technology exists, let alone how to actually deal with it. Trying to do part of the series is obviously advocating for people to be aware of it. But the next step is going to be building some resources to show how they can use things like annotation and why that matters. And a very quick way for teachers regardless of discipline to start using in their classes.

Rebecca: Your second post in this series examines the effect of AI tools on student notetaking skills. Can you talk a little bit about what might be lost when students rely on AI tools for notetaking and how it might be beneficial for some students as well?

Marc: Yeah, so a lot of the tools are using assisted speech generation software to actually record lecture like we might be using right now on this podcast and a lot of other people are too, and how they’re being marketed to students is just to sort of lean back, take a nap and to have the AI listen to the lecture for you. And some of the tools out there, I think one of them, it’s called Turbolearn.ai, will also synthesize the material, create flashcards for you, create quizzes for you, too. So you don’t have to do that processing part within your mind, which is the key thing. So, notetaking matters. In fact, it can be an art form. I’m not saying that our students treat notetaking like an art form either too, but there are examples of this that is somewhat of an artistic talent, because you as the listener are not just taking down verbatim what’s being said, you’re making these critical choices, these judgments to record what matters and put it in context of what you think you need to know. And that’s an important part of learning something. One thing that I did too as a student when I was in a community college in Missouri as a freshman, I volunteered as a note taker, and back then we did not have assistive technology. I had a pad of paper for myself for my notes and I had a pad of paper that had larger areas to write in for a student who was functionally blind. So I would do two notes at the same time. One in a font that was my size, one was a larger font that he could read with an assistive magnifying glass from one good eye that he had, it was shocking to me that this is what they did. So the first part of the class is do we have anyone who could help take notes? I was like, “Okay, sure I can.” And that’s how that student had notes for him. Obviously having a system like this in place helps those students so much more than having a volunteer notetaker go through this that’s rushing between one set of notes and another too. And using that in an effective way that’s critical, that is thoughtful about how you’re going to engage with it to, is meaningful for their learning versus just hanging back, sitting down letting the AI listen to you for lecture forty.

John: And another mixed aspect of it is the fact that it does create those flashcards and other things that could be used for some retrieval practice. That aspect, I think, could benefit a lot of students. And not all students maintain a very high level of focus and sometimes miss things. So I think there could be some benefits for everyone, as long as they don’t completely lose his skill. And I think maybe by reminding them of that, that could be useful in the same sort of way you talked about reading. But it’s a lot of things to remind students of. [LAUGHTER]

Marc: That’s lot of things to remind them of, too. And keep in mind, it’s a lot of temptation to offload the skills of learning to something that’s going to supposedly promise you to do that skill for you, or do that time-intensive skill for you too. I would love to have this employed in a giant conference somewhere. In fact, I’d love to go into the hallway of a conference and see all these transcripts come together at once in the overhead almost like you’re waiting for a plane flight at your airport, and you’re just seeing the actual material go through there too. That would be exciting for me too, to see what other people are talking about too… maybe I want to pop into this session and see that as well. So I think there’s tons of legitimate use cases for this. It’s just where’s the sort of boundaries we can put in place with this. And that’s true for almost all of this. I was talking to my wife last night, and I said, “When I was growing up, we had a go kart that a few kids in our neighborhood shared and it had a governor on the engine that made sure that the go kart wouldn’t go past 25 miles per hour, because then you’d basically die because it’s a go kart, it’s not really safe.” None of these tools or these technologies have a governor reducing their ability to impact our lives. And that’s really what we need. The thing that’s shocking about all this is that these tools are being released in the public as a grand experiment. And there’s no real use cases about or best practices about how you’re supposed to use this for yourself in your day-to-day life, let alone in education, in your teaching and learning.

Rebecca: I mean, anytime it feels like you can take a shortcut, it’s really tempting, the idea of turbo learning sounds amazing. I would love to learn really quickly. [LAUGHTER] But the reality is that learning doesn’t always happen quickly. [LAUGHTER] Learning happens from mistakes and learning from those mistakes.

Marc: Absolutely. It happens through learning through errors, it happens through learning through friction in many times. We don’t want to remove that friction completely from that learning process.

John: In your third post in the series, you talk about automated feedback and how that may affect both students and faculty. How does the feedback generated from Ai differ from human feedback and what might be some of the consequences of relying on AI feedback?

Marc: Well, so automated feedback is something that generative AI models, especially large language models, are very good at. They take an input based off of the students writing or assessment, and then the instructor can use a prompt that they craft to kind of guide the actual output of that too. So the system I used in the, I think spring of 2023, maybe it’s the fall of 2023 was MyEssayFeedback designed by Eric Kean. And he’s worked with Anna Mills before in the past too to try to make this as teacher friendly, as teacher centric, as possible, because I would get to design the prompts, my students would then be able to get feedback from it. And I use this in conjunction with asynchronous peer review, because it’s an online class. So they got some human feedback, and they got some AI feedback. The thing that was kind of shocking to me was that the students really trusted the AI feedback because it’s very authoritative. It was very quick, and they liked that a lot. And so I did kind of get into the situation where I wanted to talk with them a little bit more critically about that, because some of the things I was seeing behind the scenes is that a lot of the students kept on cueing the system over and over again, they’d get one round of feedback from the tool, they would try to go back and using air quotes right now so your audience can see this “fix” their essay. And my whole point is their writing is not broken. It doesn’t need to be fixed. And generative AI is always going to come up with something for you to work on in your essay. And one student I think went back seven or eight times saying “Is it right now? Is it perfect?” And the AI would always say something new. And she got very frustrated. [LAUGHTER] And I said “I know you’re frustrated, because that’s how the AI is. It’s not smart, even though it sounds authoritative, even though it’s giving you some advice that is useful to you. It doesn’t know you as a writer, it doesn’t understand what you’re actually doing with this piece.” So that crucial piece of AI literacy, knowing that what the limitations are too, is a big one. I think also when you start thinking about how these systems are being sold, in terms of agentic AI, we’re not there yet. None of these systems are fully agentic. That involves both strategic reasoning and long-term planning. When you can see that being put in place with students and their feedback, that can become very, very scary in terms of our labor for faculty to understand that, because there are some examples of some quirky schools, I think it’s the Health Academy in Austin’s one of them that have adopted AI to both teach and provide feedback for students. And I know there’s some other examples too, that talk about the AI feedback being better than human feedback in terms of accuracy. And that is something that we are going to have to contend with. But when I provide feedback for my students, I’m not doing it from an aggregate point of view, I’m not doing it to try to get to the baseline, I want to see my student as a human being and understand who that writer is, and what that means to them. That’s not saying that you can’t have a space for generative feedback, you just want to make sure you do so carefully and engage with it in a way that’s helpful for the students.

John: And might that interfere with student’s development of their own voice in their discipline?

Marc: I think so. And I think the question we don’t have an answer to yet is what happens when our students stop writing for each other or for us and start writing for a bot? What happens when they start writing for a robot? That’s probably going to change their voice and also maybe even some of their ideas and their outlook on the world too, in ways that I’m not all that comfortable with.

Rebecca: It does seem like there’s real benefits to having that kind of feedback, especially for more functional things like grammar and spelling and consistency and that kind of thing. But when you lose your voice, or you lose the fresh ways of saying things or seeing things in the world. [LAUGHTER] you lose the humanity of the world, [LAUGHTER] like it just starts to dissipate. And to me, that’s terrifying.

Marc: It’s terrifying to me too, to say the least. And I think that’s where we go back into trying to find, where’s the line here? Where do we want to draw it? And no one’s doing it for us. We’re having to come up with this largely on our own in real time.

Rebecca: So, speaking of terrifying [LAUGHTER] and lines, you note about how large language models are developing into large multimodal models that simulate voice, vision, expression, and emotion. Yikes. How might these changes affect learning, we’ve already started digging into that.

Marc: Yeah, so this is really about both Google’s demo, which is I think called Project Astra and also openAI’s demo, which is GPT4 omni. Half of the GPT4 omni model is now live for users, you can use the old version of the large language model too for resources, but the other half is live streaming audio and video. And the demo used a voice called Sky that a few people, including Scarlett Johansson, said “that sounds an awful lot like me.” And even the creator of openAI, Sam Altman, basically said that they were trying to go for that 2013 film Her where she started as the chatbot to Joaquin Phoenix. And basically, this is just the craziest thing I can ever think of. If openAI goes through with the promise of this, it will be freely available and rate limited for all users. And you can program the voice to be anything you want, whenever you want. So yes, it’s gonna be gross and creepy, there’s probably going to be people that want to date Sky or whoever it is. But even worse than that, there will probably be people who want to program this to be a political bot. And they only want to learn from a liberal or conservative voice, if they only want a voice that is of their values and their understanding of the world. If they don’t like having a female teacher, maybe they only want a male voice talking to them. Those are some really, really negative downstream effects of this that go back into how siloed we are right now with technology anyway, that you can now basically create your own learning experience or your own experience, and filter the entire world through it. We have no idea what that’s going to do to student learning. Sal Khan thinks that this is going to be a revolution, he wrote about this in Brave New Words. I think that this is going to be the opposite of that. I think it’s going to be more chaotic. I think it’s also going to become, for us as teachers, very difficult to try to police in our classes, because at my understanding of this, this is a gigantic privacy issue. If your students just come up and you’re having a small group discussion or anything else that’s going on too, and one of them activates this new multimodal feature in GPT4 omni and there are voices streaming, they’re talking to the Chatbot and everything else, anything that goes into that is probably going to be part of its training data in some way, shape, or form. Even Google’s demo of this using Project Astra, part of the demo was actually having someone walk around a room in London, they had stopped on a computer screen that was not the actual person’s computer screen and it had some code running for encryption and it read the encryption out loud. It said what it was. So there’s some big time issues that are coming up here too. And it’s all happening in real time. We don’t even have a chance to basically say, “Hey, I don’t really want this,” versus “Oh, this has now been updated. I now have to contend with this live in my own life and in my classes.”

John: Going back to that issue of friction that you mentioned before, Robert Bjork and others have done a lot of work on the issue of desirable difficulties. And it seems like many of these new AI tools that are being marketed to students are designed to eliminate those desirable difficulties. What sort of impacts might that have in terms of student learning and long-term recall of concepts.

Marc: I love desirable difficulties too, and I think that’s a wonderful framing mechanism outside of AI to talk about this too, and why learning really matters. I think the downstream consequences that if this is widely adopted by students, which I think a lot of tech developers want this to happen, and we don’t see this sort of sporadic usage. which we’re seeing right now… to be clear to your audience, not every student is adopting this, not everyone’s using this, most of them are really not aware of it. But if we do see this widespread adoption of this, too, it is going to have a dramatic impact on the skills we associate with reading, the skills that we associate with creating model citizens who are critical thinkers and ready to go into our role to actually participate in them. If we really do get to the situation where they use these tools to offload learning, we’re kind of setting up our students for being uncritical thinkers. And I don’t think that’s a good idea.

Rebecca: Blah. [LAUGHTER] Can you transcribe that, John? [LAUGHTER]

John: I will. I had to do a couple of those. [LAUGHTER]

Marc: Well, blah is always a great version of that. Yeah. [LAUGHTER]

Rebecca: I only have sound effects.

John: One of the transcripts mentioned “horrified sound” as the transcript.[LAUGHTER]

Rebecca: I think that’s basically my entire life. These are the seeds of nightmares, all of them… seeds of giant nightmares.

Marc: Well, I think the thing too, that’s so weird about this is that, yes, and this is kind of getting into the dystopia version of it, but there’s clearly good use cases for these tools, if you can put some limitations on it. And if the developers would just sort of pause and think not just as someone wanting to make money, but as someone who would use this tool to actually learn or be useful to their lives, what areas do they want to design to actually preserve that sort of human judgment, that human sort of friction in learning is going to be meaningful for that going forward?

Rebecca: Yeah, guardrails and ethics would be great.

Marc: Absolutely.

Rebecca: So a number of these tools are also designed to facilitate research. What’s the harm? What harm might there be when we rely on AI research tools more extensively, and get rid of that human judgment piece?

Marc: Yeah, I think one of the tools I used initially was Elicit and Elicit’s probably the most impressive research tool that’s currently available. It is expensive to use, so it’s hard to sort of like practice using it now. It was free initially. Consensus AI, I think is the best ChatGPT plugin that you can use through the custom GPT store. But what Elicit does is it goes through hundreds, if not 1000s, of research papers, and it automates the process of reading those papers for you, synthesizing that material, and giving you an sort of aggregate understanding of the state of knowledge, not just within your research question, but perhaps even in your field of research you’re trying to acquire. So you’re basically offloading the process of research, which for a researcher to do that, takes hundreds upon hundreds of hours of dedicated work, and you’re trusting an algorithm that you can’t audit, you can’t really ask how it came up with its response. So yes, it’s a wonderful tool, when it works and when it gives you an accurate response. Sometimes the responses are not accurate in the least. And if you haven’t read the material too, it’s very difficult to sort of pick up on where the machine is making an error. So yeah, there’s a lot of issues if we just uncritically adopt using this tool, versus if you sort of put some ground rules and ethics about how to use this, to support your research, to support your learning as well. And I think that’s what we want to try to strive for with all of these. And research is just one level of that.

Rebecca: We all have our own individual assumptions that we make when we do things, many of which we’re not aware of. But when we’re relying on tools like this, there’s many more layers of assumptions that we might not be aware of that are built into the software or into the tools or in the ways that it’s doing its analysis or synthesis that I think seems particularly concerning to me.

Marc: Yes, the bias, the sort of hidden biases that we’re not even aware of. And then the developers I don’t think are aware of either, too, is another layer that we can go into and think about this. I say that layer, because this really is like an onion, you peel back the layer, there’s another layer there, another layer, another layer, you’re just trying to get to the point where it’s not so rotten anymore. And it’s very difficult to do because the way that this has been shaped to do is to just accelerate those human tasks as quickly as you can to reduce as much friction as possible, so that you can just sit back and get a response as quickly as you can from this. And in a lot of ways the marketing of this basically describes this as almost like magic. Well, it’s not magic, it’s just prediction and using massive amounts of compute to get you to that point as well, but there are some serious consequences, I think, to our learning if we just uncritically adopt that.

John: Going back a bit, though, to early in my career, I remember the days of card catalogs and indexes where you had to read through a lot of material to find references. And then finding more recent work was almost impossible unless you happen to know of colleagues doing this work at some other institution, or you had access to the working papers of other institutions because of connections. The fact that we have electronic access to these files, and you don’t have to wait a few weeks for one to be mailed to you, or go through interlibrary loan. And that we can do searches and get indexes or get abstracts, at least for these articles, takes us a long way forward. And one other thing is that I do subscribe to Google Alerts in some of my popular papers. And then I occasionally, maybe once every month or so when I see some new ones, I’ll just look at the article and about half the time the person who cites the article gets it wrong, they actually refer to it in a context that’s not entirely relevant. I think in some ways, maybe relying on an AI tool that generates some summaries of the articles before people add them to their bibliography or footnotes, might actually, in some cases, improve the work. Going back again to the early days, one of the things I enjoyed most when I was up there in the periodical sections of the library were the articles around the ones that I was looking for, they’d often lead to some interesting ideas. And that doesn’t come up as much now when you’re using an online search tool, but as you’ve noted all along, we have both benefits and costs to all this. And in this issue, I’m kinda thinking some of the benefits might be worth some of the costs, as long as people follow through and actually read the articles that seem relevant.

Marc: I think that’s the key point too. So long as this leads you to where you want to go. That’s just like what Wikipedia basically is, that’s a great starting point for your research, it just leads you back to the primary sources to actually go in there and read to do it. The challenge that I think we see, and this is what it goes back down to where we go back that onion sort of analogy, is that a lot of the tools that are out there now …I think one of them is called ProDream AI or something like this… will not only find the sources for you, but then it will draft the lit review for you as well. So you don’t have to go through that process of actually reading it. And obviously, that’s where we want to pause and say this isn’t a good idea. But I agree with you completely. John, we are in a digital age, we have been for over 25 years now too. And in fact, when I students is: “This was a terrible experience because I can’t navigate this thing. This is just so horrible for me to do.” And yet every time I’ve done this with the AI research for my students, the interface design is much more easy for them to actually establish and look at sources and go through this and think about it, and part is because the algorithm is now using some of those techniques to actually narrow down their sources too and help them identify them as well. So yeah, there’s definitely benefits to it. It’s not all black and white, for sure.

Rebecca: There’s a lot of gray. [LAUGHTER] I think one of the things that you’re hinting at too is this difference between experts using a tool and novices or someone who’s learning a set of skills. And the way that these tools are designed, an expert is going to be able to use a tool and have a judgment call about whether or not what’s provided is accurate, helpful, relevant, etc. Whereas a novice doesn’t know what they don’t know. And so it becomes really challenging for them to have the information literacy skills that may be necessary to negotiate whether or not this is a path to follow or not. For me, that’s one of the biggest differences when we’re talking about using these tools in a learning context versus using these tools in a professional context are ways to save time to get to the point or get to an end result more swiftly.

Marc: Oh, absolutely. I think that thinking about the audience who’s using it too: a first-year true freshman student, using a tool like this versus a third-year PhD student working on their thesis is a totally different audience, totally different use case. For the most part, the PhD student hopefully has that literacy needed to effectively use these tools already, they might still need some guidance, might need some guardrails and some ethical framing for this too, but it’s a very different situation from that freshman student. I think that’s why most faculty aren’t thinking about how they’re using these tools, because they already have many of those skills already solidified. They don’t need to have a refresher course necessarily on research because they’ve done this now for a large part of their career. For their perspective, adopting these tools is not going to necessarily de-skill them, it might just be necessarily a timesaver in this case.

Rebecca: And what skills we’re offloading to a tool. Some things are just repetitive tasks that take a long time that a tool is great to solve. Just a kind of a waste of time versus really like critical thinking or kind of creative aspects of maybe some of the work we do.

Marc: The tool I want, and I think this exists, I just haven’t found it yet is when I’m trying to write a post and instead of trying to search for the URL to go into the actual title that automatically just finds the URL for me to click on it. I’ll review it for a second, because it takes me so much time finding the URL for the page when I’m doing either a newsletter or I’ve tried to update a website, that would be amazing. Those are some of the things that we could use really easily to cut down on those repetitive tasks, for sure.

John: In your six post in this series, you talk a little bit about issues of ethics. And one thing that I think many students have noted is that many faculty have extremely different policies in terms of when AI is allowed, if it’s allowed, and under what conditions it’s allowed, which creates a lot of uncertainty, and faculty aren’t always very good at conveying that information to students. What should we be doing to help create perhaps a more transparent environment for our students?

Marc: Well, I think transparency is the key word there. We want to, if we’re using these tools for instructional design, be transparent about what we’re using this to, just to model that behavior for our students. So if I develop a lesson plan or use a slide deck that has generated images, I want to clearly identify what part of AI was in that actual creation and talk about why that matters in these situations. What concerns me is that these tools are being turned on left and right for faculty without any sort of guides or best practices about that. I actually asked for Blackboard to have a feature built in with a new AI assistant, so it could identify what was AI generated with a click of a button. There’s no reason why you can’t build something that tracks what was generated by AI within the learning management system. And the response that I’ve gotten to is: “Who basically cares about that?” Well, I kind of care about that, and I care about this for the effects we’re trying to do for our students as well. But yeah, I think adopting a sort of stance of transparency as a clear expectation, both for our own behavior and our students behavior is going to be more meaningful than turning to sort of an opaque AI detector that’s only going to give you a percentage about if this is aggregated content or human content or completely misses the entire situation and misidentifies a human being as AI or vice versa. And that’s something I think we want to focus on as being that human in the loop situation here too. And really not offloading ethics in this casein just trying to teach it. It is hard to do that when the technology is changing rapidly before your very eyes, though. And that’s what this has felt like now for the last two years, I think.

Rebecca: You’re really concerned when faculty lean on an AI detection tool as the only way of identifying something that might be AI generated or an academic integrity violation of some sort. Can you talk a little bit about the effectiveness of these tools, and when they might be useful and when they might not be useful?

Marc: Yeah, to me, they’re not very reliable in an academic context, there’s far too many false positives. And more importantly, too, the faculty that employ them, for the most part, aren’t really trained to actually use them. So some universities have invested in academic misconduct officers, academic honesty officers, or whatever you call them, for offices of academic misconduct, where they actually have people who are trained to both use these tools and provide this to faculty. I might be a so-called expert at AI, again, I’m gonna use air quotes here too, because I’m self taught like everyone else is. But I don’t think I would be comfortable in an academic based conduct investigation, trying to use these tools, which I barely understand how they work, trying to come up with a case for students to do so. The few areas that I’ve looked at that have engaged AI detection, do so as part of a process. And that process is just one part of the AI detector, they have independent advocates usually coming in talking with the students and talking with the faculty member, they don’t go to taking students up on charges at the first step, they often try to look at a restorative process to see if that’s possible. So if the first instance of a student using this technology, they would sit down, and they would be like a third party between the instructor and the student, and talk about if something could be repaired within the relationship. And if the student would acknowledge that an ethical breach actually happened here, not rule breaking, but an ethical breach that has damaged this relationship. And can that relationship be basically restored in some way. So to me, that’s the gold standard of trying to do this, that takes a whole bunch of resources to set up, lots of training, lots of time, versus let’s buy an AI detector for our entire university, turn this on and here’s a little one-page guide about how to use it. And that, to me, has set up this recipe for just chaos in the world too. And it doesn’t matter what detector you’re using. They all have their own issues. And none of them are going to ever give you a complete picture of what’s going on with that student. And I think the big challenge we’re seeing too is that we’re moving well beyond AI detection into some pretty intense surveillance. We’ve got some companies going to stylometry and going through keystroke logging, tracking what was copied and pasted into a document, when it was copied and pasted to. And these are all interesting novel techniques to try to figure out what was written and who wrote it, but they also have some downstream consequences, especially if they don’t involve training. I can imagine certain faculty using that time stamping technique to penalize students by not spending enough time on their writing, whether there is AI in it or not, they’re looking at: “you only spent two hours on this essay that was assigned over two weeks, that’s not showing me all you’ve learned, other students spent 5, 6, 7,12, 14 hours on this. So I think we have to be really careful about what comes online these next few years, and really approach it critically, just like we are asking our students to, so that we don’t look for a solution for this problem that’s based on technology.

John: One of the things you discuss in this essay, though, is the use of digital watermarking, such as the work that Google has been doing with synthID. Could you talk a little bit about how that works, and what your thoughts are about this.

Marc: So watermarking has been sort of on the perpetual horizon in AI for a long time. I think Scott Aaronson, he teaches at the University of Texas, he has been working with open AI for the last two or three years, he has really been very vocal about his own research into watermarking. And supposedly, he has a watermarking system at OpenAI working in the background, they just have not deployed it in public. Google’s synthID is not just for text, it’s for images, it’s for audio, it’s for video. And it’s really designed for what our world is going to very soon look like when you can have an AI that makes the President say anything, do anything, and deal with this vast amounts of misinformation and disinformation, too. And so what synthID is is their actual watermarking technique, and watermarking starts at the source of the generation. So their model was Gemini. And when watermarking comes online, it uses cryptography to put a code into the actual generation, whether that’s a picture, a video, music, or text that can only be deciphered from a key that they actually have. And so watermarking is this really interesting technique that it can be used to try to identify what was made by machine versus a human being. The challenge is, the last time I checked, there’s almost 70 different models on the market now that use multimodal AI or large language models. And those are the only ones I’ve been tracking, I’m sure there’s probably hundreds of others that are small that people have been developing, Google’s synthID model is specific to Google’s products, all the other watermarking schemes will be absolutely specific to OpenAI or Microsoft or Anthropic or any other companies. So it’s going to be the situation where you’re going to use a tool, then you have to rely on the tool to give you a classification if this is accurate or not. And from what I’ve also read, it’s pretty easy to break, because you can feed it into an opposing system’s AI or an open model. And it will simply rewrite it, removing the actual code in that process. So I don’t think watermarking is going to be a long-term solution, I do think it’s a good first step towards something that we can actually do. But it’s just a little bit too chaotic right now in the space. And we would need some massive sort of multinational treaties with different countries who don’t like to talk with us to try to get a sort of unilateral watermarking scheme in place that everyone will agree upon. And then we’d all have to cross our fingers that that key would never be released to the public. Because if that ever happened, that’s when the whole sort of house of cards falls apart.

Rebecca: So that’s kind of a fantasy.

Marc: …kind of a fantasy, but part of this stuff, I think, is marketing based. So like Google wants their products to be both safe and secure. You can’t have that safety and security unless you have some sort of system between there. And that’s what synthID is. I think that it can possibly work for audio, for video, and even for images. I think text is a lot more fungible than anything else, because it’s very easy to start copying and pasting things out there too. It’s also easy to write as yourself as a human being into a document. And that becomes very difficult to sort of gauge what was human versus AI using a watermarking type of program like this.

Rebecca: The final post in your series addresses the use of generative AI tools to design instructional content and activities. Instructors often find the use of AI tools to be very useful for these purposes, even if they ban it for their students. What concerns do you have about relying on AI tools in this context?

Marc: My concern there: “AI for me, not for you. It makes perfect sense to me going forward.” Yeah, obviously we go back into this phase of trying to model ethical behavior using the tools too and understanding why this matters. If you’re going to use a tool to grade or design rubrics, you want to be open about it. You want to be attributing what you use this tool for too, because your students are going to be looking at you and seeing “Well, how are you using this in your job? How am I going to be using this in my job when I graduate from here too?” That’s the actual grounding framework we can do for this for our students and for ourselves. If we can think about that and do that, then we don’t have to necessarily rely on technology as being the sole solution for this, we can start talking about “this is the ethical behavior I’m modeling for you too, this is the ethical behavior I expect from you too. Let’s work together and think about what that means.” Now, that’s not always going to be the solution for this situation, some students are going to listen to that, other students are going to smile at you and go back and happily generate away and try to get past it. But the fact is, we do have that agency in our part too. And that is something I think we should be leaning into right now. Because the connections we’re developing with our students too are, as of this time, still human-to-human base, for the most part. I want to value that and use that to try to persuade them on an ethical pathway.

Rebecca: Modeling our use of technology leads to so many different interesting conversations with students. I know that when I’ve talked about using assistive technology in my classes, having something to read to you if you’re having trouble focusing or using some of these tech tools to solve barriers that you’re facing in getting your work done. And sharing the ways that you use tools to do the same can be really helpful in leading to student success. So I can see how doing the same thing when it’s an AI product is relevant. I know that I used AI to generate a bunch of little case studies for one of my classes and I just told the students that that’s what I did… fed it in a prompt, and I made some tweaks to it, but this is where it came from. And they found it really interesting, and we ended up having a really interesting conversation about when it might be most relevant to use particular tools and when maybe it’s not as wise to use a particular tool, because it isn’t actually helping you in any kind of way. Or it’s defeating the learning, or it’s not really creating a good product in the end.

Marc: That’s a wonderful use case. I mean, sitting down there talking with them and saying how I use this, why use this, let’s get into discussion about this, maybe even a debate about that, too, is part of the learning process. And I’m glad you focused on the fact that about the assistive technologies, I want my students to use this technology if they need to, they don’t need to announce that they have a disability. We need to really be focusing on this fact, for education beyond. At our university, they have to go through a very formalized process to be recognized by the Office of Student Disabilities. It’s very expensive, it’s time consuming, that is out of reach for the vast majority of students, even if they felt comfortable going out there and advocating for themselves that way or if they had parents or other resources to do that. I want to design my classes so that students are aware that these tools exist, that they can use them and that they can be able to trust them to hopefully be able to use this in a way that is effective to their learning too and to trust them for that. That’s what I want. Now if that’s going to happen is another case, indeed. But that’s going to take time. The one thing I will say too, and I think that something that popped up here at a recent story that I read is that professors were moving from a point of despair to anguish with this technology, and I want us to avoid that more than anything else. Because that’s not the sort of stance we need to be taking for ourselves when we deal with this technology with our students. We can navigate this, it’s just going to take a lot of time and a lot of energy. And I hope administrations of various institutions are listening to that too, that they really need to focus on the training aspect of this technology, both for students and for actual teachers. This isn’t just something you flip a switch and turn on and say: “You guys now have AI, go learn how to use it…” that has been a recipe for disaster for it.

Rebecca: It’s definitely a complex topic, because there’s so much hope for equity in some of these tools, especially for students with disabilities. But then there’s also the really scary parts too. [LAUGHTER] So finding that balance, and making sure that both enter conversations when we’re having conversations about AI, I think, is really important. And I appreciate that today we’ve done that, that we’ve talked about some of the scary aspects, but also there’s some real benefits to having these tools available to our students and incorporating them and really having deep and meaningful conversations about them.

Marc: Absolutely. I think that one of the most powerful things I’ve done from the AI Institute is when you can get a skeptic and an early AI adopter at the same table together talking about these things back and forth. You really do see how people come out of their sort of silos and their positions and they can kind of come together and say “Yes, this is an actual use case or two. This is actually meaningful. This is good. How do I make sure that I can put some boundaries on this for my own students and their learning?”

John: So, we always end with a question which is so much on everyone’s mind concerning AI, and that is: “what’s next?”

Marc:Well, what is next indeed? So I think we’re all holding our breath to see if OpenAI is going to fulfill its promise and asking if they’re going to turn on this new multimodal system that lets you talk with it, lets it see you, because they have not done so yet. So we have a little bit of time. But that is going to be on everyone’s mind this fall if they do so. Because having an AI that can listen to you, talk with you, and have a voice that you get to program it, is going to be a new set of challenges that we have not really come up with yet.

John: Well, thank you. This has been fascinating, and your series is wonderful. And I hope that all faculty think about these issues, because a lot of people are focusing on a very narrow range of issues and AI is going to affect many aspects of how we work in higher ed.

Marc: Thank you, John. Thank you, Rebecca. This has been great too. And hopefully I’ll be putting some more resources into that series [LAUGHTER] when I have a chance to do so here.

John: And we will include a link to your substack in the show notes because you’ve got a lot of good information coming out there regularly.

Marc: Thank you.

Rebecca: Well, thanks for joining us. We hope to talk to you again soon.

Marc: I appreciate it. Thank you guys.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

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347. CATs and AI

Classroom assessment techniques, initially developed at a time when chalk-and-talk instruction was the norm, helped to shift the focus from teacher-centered to learner-centered instruction. In this episode, Todd Zakrajsek joins us to discuss how generative AI can enhance these techniques by providing more immediate feedback.

Todd is an Associate Research Professor and Associate Director of a Faculty Development Fellowship at the University of North Carolina at Chapel Hill. He is also the director of four Lilly conferences on evidence-based teaching and learning. Todd is the author of many superb books, and has published five books (so far) in the past five years. His most recent book is a 3rd edition of Classroom Assessment Techniques: A Handbook for College Teachers, with Thomas A. Angelo.

Show Notes

Transcript

John: Classroom assessment techniques, initially developed at a time when chalk-and-talk instruction was the norm, helped to shift the focus from teacher-centered to learner-centered instruction. In this episode, we explore how generative AI can enhance these techniques by providing more immediate feedback.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

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Rebecca: Our guest today is Todd Zakrajsek. Todd is an Associate Research Professor and Associate Director of a Faculty Development Fellowship at the University of North Carolina at Chapel Hill. He is also the director of four Lilly conferences on evidence-based teaching and learning. Todd is the author of many superb books, and has published five books (so far) in the past five years. His most recent book is a 3rd edition of Classroom Assessment Techniques: A Handbook for College Teachers, with Thomas A. Angelo. Welcome back, Todd.

Todd: Thank you, Rebecca.

John: It’s nice talking to you again. It’s been a while. I think the last time was last summer.

Todd: Really? It seems like yesterday. Time goes by. It was last summer. You came to my office and recorded.

John: That’s right.

Todd: It was fun. You left me a really nice set of tea. Wooh.

John: And a mug.

Todd: Yes, I have a mug for the show. [LAUGHTER]

John: Speaking of teas, [LAUGHTER] today’s teas are:… Todd, are you drinking tea?

Todd: Every time I’ve been on this program I’ve been drinking tea and I’ve had some pretty exotic brands and blends but, I’m sorry, today I have water, the lightest of all teas.

Rebecca: It’s a very light tea. I have English Tea Time tea.

John: I have Lady Grey today.

Rebecca: That’s a good choice.

Todd: Alright, I think I came in third place.

John: We’ve invited you here today to discuss classroom assessment techniques. The first two editions to this book were written by Thomas de Angelo and K. Patricia Cross. In last week’s podcast, Tom joined us to discuss the origin of this book, where you joined as a contributor for the current third edition of this classic book. What was your reaction when you were first asked to join in this project?

Todd: Well, this is actually kind of a funny one, because it goes back to Linda Nilson and Teaching at its Best. And Linda was retiring, and the publisher, Jossey-Bass wanted to do a new edition of Teaching at its Best, and Linda says “Why don’t you see if you get Todd to do it and I will work with him on it and do it.” And we did it. And we got the book done a little bit early and on schedule, and it came out very, very well. So there’s a little plug for that book there. And it must have been about two months later, I had called them and said: “If you find another project like this, I love working with people like this.” And a couple of months later, I got a phone call and they said “We have another project we’d like to potentially have you work on” and I said: “Great, what is it?”… and they said: “Have you ever heard of the book Classroom Assessment Techniques?” And I held it together, and I said, “Well, yeah, yes, I have.” And they said, “Well, we thought it’d be helpful given what you do and what Tom does and everything, is maybe the two of you could work together on this book.” And so he talked a little bit about what there was and everything, and I hung up the phone and did a little happy dance because this book was one of the most influential books in my entire career. But the way the universe works is I ended up doing this one because of the work with Linda Nilson’s. And so that’s how I got started on this.

Rebecca: That’s amazing.

John: And, I agree, that is an excellent book as well. So you’ve got two classic books that you’ve worked on recently.

Todd: It’s really surreal, you know, a first-generation college student and every once awhile is kind of like I just can’t believe this is happening. But it was a really good project.

Rebecca: When did you first start using classroom assessment techniques in your classes? You mentioned that this book was influential.

Todd: I taught my very first course in 1987-1988. This book came out, second edition, 1993. And I was using it pretty much the moment it came out. Somebody had pointed it out to me and I didn’t know anything about classroom assessment techniques, and then I started reading through it and picking some out. I thought it was genius. Much like periodically, what you’ll do is you look at something and think this is ridiculous that nobody started doing this before. In some respects, it’s not that hard, right? You ask people questions, and you find out if they’re learning. It just took Tom and Pat to come along and say, “Why don’t we come up with strategies to find out if they’re actually learning.” So I think it was really influential for me because it kind of struck that chord with me that I always believed we should be finding out how much students were learning instead of focusing on teaching. But that’s not what was going on at the time, everybody was focused on teaching-centered educational practices.

John: What do you find most valuable about these classroom assessment techniques?

Todd: It’s interesting, because there’s a couple different levels. The one that’s really valuable, of course, is you find out if students are learning. Secondarily, you can find out if you’re teaching well, and you can change your teaching practices based on what they’re learning and based on what’s going on. But I’ll tell you the real reason I think this is really, really valuable is it addresses equity issues very, very cleanly. We walk into classrooms with all kinds of preconceived notions and stereotypes and implicit biases. And it’s really, really easy to think that a student’s struggling for a certain reason, unless you ask them. And so, for several of these strategies, I think it’s great because I’ve had students that have been practically sleeping through every class and then I started doing the classroom assessment techniques and he had some of the best responses, this one student did. And I would just totally blown away that this person was just processing it to such a level and I had a preconceived notion based on where the person sat and how they dressed and how they acted in class. I didn’t think they knew anything or they didn’t think they were learning and they really were. So I think it’s huge for equity and overcoming some of the biases we have in our classrooms.

Rebecca: That’s a really good example to underscore the importance of that. We had the opportunity to ask Tom what his favorite classroom assessment techniques are. So I’m really looking forward to asking you the same question: what are your favorites?

Todd: I’m one who says over and over again, in education, that we should always be careful about absolutes. Like, there’s never a strategy that always works. There’s never a type of student that’s always the best. Any situation can change. So there’s like 55 CATs in there. And I listened to the program with Tom and I heard him say that he didn’t have his favorites. And then he quickly picked out his favorites, and I’m sure it’s the same with his daughters. [LAUGHTER] So I have three girls, you know, they changed the favorites, I would definitely go with the standards of the muddiest point minute paper, those two are the big ones. Everybody’s done a minute paper, probably at some point. The muddiest point I like, which was the adaptation. And if you haven’t heard this show with Tom, make sure you listen to that, because he explains that very well. I think I like exam wrappers where you go in and kind of have the students talk about the exam experience. But for me, there’s several CATs that are based specifically on assessments. And it’s the thing that we almost never ask students for, and it’s the thing they can give us the best feedback on. So it’s like, when you have group activities, it’s an assessment on how well the students perceived that the activity worked for them. So instead of me just saying, we did a great group project today, you ask the students: “Was this a good group project?” There’s assessments in there about learning interests, what types of things you’re interested in, your study strategies, exam strategy. So you can ask students those things. And I think those make great classroom assessment techniques, to find out the processes that you’re doing, and how the students are receiving those.

Rebecca: Those are good opportunities to respond in the moment in your class, but also probably plan in the future too, to know what to do next time around, perhaps.

Todd: Yeah, I think specifically for exams. And one of the favorite questions I’ve always had on exams, because the students would get to a point where, and I got this, because of one of the assessment techniques I’d use early on, is students always were frustrated that there was something on the test that they studied really, really hard for, and it wasn’t on there. The problem was, it wasn’t always the same. So the students all had different things they studied. So because of collecting that information, and finding out from the students as they were frustrated, I started adding a new question at the end of every exam worth the same as some of the other questions there, was: “Please describe in detail something that you study that I didn’t ask you about on this test.” And students immediately felt better about the exams, they were happier with the test, because they didn’t spend four hours memorizing something that they perceived wasn’t valued on the test, even though the real reason for all of this stuff is life, not the test. But again, that was one from just asking the students: “What do you like and not like about the test?”

John: That’s a really great application of a technique that I hadn’t thought about, I can see how students would feel that their voices are being heard with that type of thing.

Rebecca: …or that their efforts were validated.

Todd: They got their points for their studying, and it just really seriously changed the affect of the class.

John: In the last podcast we did with you last summer, we talked a little bit about how teaching has changed from the time when you and I both started teaching, and this book was written back around the time when you and I were both relatively new at this. What role do you think this book has played in that evolution of instructional practices?

Todd: Well, first of all, I do want to acknowledge and help people just really understand the difference between 1993 and 2023. Some of the things we took out of the book was “display your results on an overhead projector,” there was no mention of the internet anywhere in that book, because the internet wasn’t here yet. Just stop and think about that for a second. So it was a very different time. A lot of heavy lectures. I mean, a lot of times people were lecturing, there were other activities, or other strategies, there was group work and role plays and those types of things. But primarily people are lecturing, because that’s just what people did, primarily. And so the role that this played, I would say, I don’t know if I’ve ever said this before. I think this book had a bigger influence on higher education than any other single book that’s out that I know of. There are some really, really good books out there. But this fundamentally changed the game. Because what it did was it started asking students about their learning, which means it started to really shift the focus from teaching to learning. This did happen to come along, by the way, if you really look at dates, the whole concept of really pushing active learning in higher education, at least in the United States, really took off in the mid- and late-1990s. So 1996 to 1998, we started seeing people like Richard Hake, do some huge studies about this. American Association of Higher Education was changing their themes from taking teaching seriously to taking learning seriously, all of those things happened about three to five years after this book came out. So I think this was the impetus for a huge, huge aspect of the whole push for moving from teaching to learning. I think it had that big of an impact.

Rebecca: In recent months ChatGPT has hit the news everywhere. We’ve heard all kinds of reports in higher education journals and things. accreditation organizations are talking about AI. And many faculty members are also talking about potential harms of AI or other see benefits. What do you think the impact of AI tools will be on higher education practices? …speaking of evolution… [LAUGHTER]

Todd: I don’t have the statistic right in front of me, but there was one I did a presentation just recently on how long it took to get to a million users. And they were talking about some things like Netflix and other things of taking two and a half years, and then six months and stuff. And I believe ChatGPT was five days. So it’s pretty incredible. So Rebecca, I love the question. I think this is a huge issue. The two biggest things that I heard out of the gate was: number one is how are we going to ever have students do their own work again? It was all academic integrity all over the place. And I couldn’t help but talk to a couple of people who were really freaking out about it and I said, “You should really read some of the research about academic integrity already and the proportion of students who are doing things that they shouldn’t be doing, so to speak, there.” And so that was it… academic integrity. And number two was like, “What kind of assignments should we do now? How do we structure assignments to be meaningful?” And I find this fascinating, because they weren’t talking about the learning process. And I still, to this very moment, I’m just starting to hear it now, but I have not heard much of anything about how can we use generative AI to influence the learning process in a positive way. And so I think that’s the huge thing we need to be looking at. So I guess the people who do know me, know me as the individual who writes a lot about helping students to learn and teaching tips in the classrooms kind of things. I think from a cognitive psychologist’s point of view, we can look at some of the foundational things like: we know that repetition is really good, we know that the process of explaining something really helps because it’s a chance for you to practice at retrieving information. We know spaced recall is really good. And there’s all these things out there that can kind of do that. But I’ll tell you, and I’m coming right back to the CATs, but ChatGPT and some of the other generative AI has some phenomenal opportunities. We know that teaching this is good. So I opened up by ChatGPT 4 the other day, and I was practicing and I typed in: I need to learn about metacognition, would it be okay if I taught you metacognition, and then you tell me how good of a teacher I am. And the chatGPT says, “Yeah, this will be fun. So let’s get started.” And I said, “Okay,” and so I explained metacognition. And ChatGPT asked me some questions like, “Well, what does this mean? And what does that mean? …and I acted just like I was teaching somebody. And then when I was all done, I said, “If I were a teacher, right now, how would you grade me?” And I did not get a good grade [LAUGHTER] which was kind of disconcerting there. But I said, “Why did I not get a good grade on this? And then it explained a section that I had completely forgotten, because I was doing this off the top of my head to try it. So I went back and explained that. And then ChatGPT says, “That’s much better.” I think that’s phenomenal. Another one, I will not get into details, but I typed in, or I gave it the prompt… it’s all about the prompts folks… “That I just learned in my introductory psychology class at a medium-sized, midwestern university. I’m a C-level student who’s worked really hard, and what I just learned were about persuasive techniques. Could we pretend we’re on a car lot, and I’m a salesperson, and you’re going to buy a new car, and you think you want to buy it today, but you’re not going to rush into anything.” And ChatGPT says, “This sounds like fun. Tell me about your best selling model.” [LAUGHTER] And I proceeded to explain all these things. And the scariest one is I said, “This Ford van right here has excellent ratings for safety.” And it said, “That’s particularly important for someone with a loved one and two furry friends.” So the learning possibilities are all over the place for this thing. And so for classroom assessment techniques, this is great, because we can actually teach students some strategies, how in the classroom, how to assess whether they’re learning. We can replicate these and have them do them with AI. So we could use AI to do things we couldn’t do before. But we can also do it to model things for students that they can do on their own. So I think there’s some really, really interesting possibilities coming along.

John: And one interesting one is if you ask ChatGPT for your biography, you may very well turn out to be a car dealer in the Midwest.

Todd: You know what, I’m just gonna jump in there and say that is totally true when ChatGPT was about six months old, because I did it. I said, “Write a letter of recommendation for Todd Zakrajsek… and you probably saw this, why you even mentioned it… and I think it had 19 things I counted in there and this term of hallucinations, but 17 of the 19 things were wrong, including where I went to school where I worked and everything else. That was when ChatGPT was a baby. I asked it the same thing just recently, and it was scary, how close it just nailed everything. But yeah, it was for a while.

John: It’s improved quite a bit, but one of the nice things about it is our students come in with really diverse backgrounds and we can provide supportive materials for students when they have some gaps in their prior learning. But, ChatGPT offers the possibility of having something that’s completely personalized to their needs, so that they can ask questions that are specific to the issues that they’re having trouble with, and not what we might have guessed they’d be having trouble with. So, it’s something I’ve encouraged my students to use in my intro economics course, and they appreciated the fact that they were encouraged to use it,

Todd: I think that individualized instruction is going to take on a whole new level. And so I think that’s going to go crazy. But I will say this, and I think it’s extremely important. I’ve been in higher education for 40 years, I have never seen a bigger possibility for an equity gap to be the widest chasm it could ever be. I think we got equity problems that are down the road. And if we don’t pay attention, it’s going to be awful, because I believe that generative AI is going to be a huge learning aid, and it’s going to help us with lots of things, for the people who have it available to them, they will skyrocket and be able to do stuff; the people who don’t have it available… reliable internet, a good computer, or some kind of a device, a safe place to sleep at night… those individuals are not going to be on that tract and they’re gonna get separated. Right now, there’s a couple of grade differences between people who are privileged and not in some classes. That could widen so much. So I think, everybody, we just got to really be careful about how to make sure that this was as equitable as possible for everybody.

Rebecca: Higher ed leadership at various colleges and universities are certainly dancing around the idea of AI and what kinds of policies and procedures to put into place. What would you advocate for? What would you encourage faculty members to advocate for to really make sure that equity is addressed?

Todd: I think one of the very first things we need to do is teach students how to use it properly. Because one thing we know about learning is, the more you know about something, the easier it is to learn something related to that topic, whatever the thing is, and what that means is that learning is not linear, it’s curvilinear. The more you know, the easier it is to learn something, which means you’re going to know more quickly, and as you know more quickly, you’re going to be able to learn more quickly. And this is why people struggle at the beginning with things and then all of a sudden they take off. So if some students know how to use the systems, and some don’t, that’s where we’re going to run into some huge issues. So I think one of the things we can do is teach students how to use it to help you, and when to be careful that it’s not going to help you. The movie Wall-E is a great thing to be keeping in mind. If you haven’t seen the movie Wall-E, it’s a plug for the movie Wall-E, it came out a long time ago, but that concept of the humans that had everything done for them ended up becoming just blobs that laid in chairs all the time, and I think our brains basically do that. If students use AI to do their work, they’re not going to develop critical thinking skills. If students use AI to help them to practice at retrieval and spaced out practice and do those things, they could become very good. So I think schools need to be careful about helping students to understand how this can really help them. That’s the first thing. Then there’s the obvious, helping people to have access to technology, we could have labs open, we could have laptops that we can loan to people, reliable internet, we could have rooms that we keep open 24 hours a day, keep them 24/7 there. Some libraries during exam time, they don’t close for like four or five days. We could have rooms in the library that people can come and have safe spaces to study and work, reliable transportation is going to be an issue, we’re just gonna have to work out how do we address those issues. It’s gonna be a challenge, but we need to be thinking about it.

John: The use of classroom assessment techniques has been growing steadily since they were first introduced. And each time there’s been new educational technology, it seems to have led to an increased use of those. During that time, we’ve seen the introduction of relatively low-cost computers, computer networks, the internet, mobile computers, and so forth. How do you think the availability of generative AI will affect the use and value of classroom assessment techniques.

Todd: I think there’s a couple things that’s going to really, really change. I think for classroom assessment techniques, number one is we’re going to be able to individualize a little bit more. So we can tailor… we don’t have to ask the same question of all the students, we don’t have to look for all the same type of responses. So we can think about it a little more creatively in how we can use it, almost like an individualized instruction toward classroom assessment. Probably the biggest thing, though, overall, is it’s going to allow us to just process data in numbers and levels we’ve never seen before, and particularly free responses. In the past, we’ve often ask closed-ended questions just because if you’ve got a class with 400 students, you can say: “On a scale of one to five, to what extent did today’s lecture help you to understand something?” And the students can pick a number, we could drop that into an excel sheet, or anything, and come up with a number very quickly. We can now say on a muddiest point, “What are you still struggling with?” Take 400 responses, dump them into a generative AI program and have it spit out five things within 30 seconds:” Here are the five things your students are struggling with.” So I think it’s going to allow us to do more qualitative types of things very quickly. And I totally get that this is not hardcore qualitative research with good analysis of the data. But for what I need in the classroom, I think we’re gonna be able to get those responses very quickly and in real time. So what that means is, we’re actually going to be able to ask something like a muddiest point at halfway through the class, and then I could have the students do a quick think-pair-share, while I analyze the information and a matter of three minutes later, they come out of the think-pair-share, to talk a little bit about what they talked about. And then I could say, I see that you’re still struggling with these concepts, so let’s revisit these things before they ever leave the room. That’s never been possible before.

John: When I’ve been teaching classes of two to 400 students, I’ve used the free response option and word cloud. But the word cloud is just highlighting individual words, the ability to do analysis in more detail is going to be incredible. And I think most providers of response software are working on introducing AI, and some of it is expected to be available fairly soon.

Todd: Oh, there’s some great stuff come check GPT and some terribly scary stuff at the same time. By the way before I forget this, because I have to tell you this because I have ADD, that’s one of my favorite phrases.ChatGPT 5,, one of the things I read about that’s going to be coming up fairly soon is the ability for it to launch his own AI’s as needed. That’s the one that we’ve been waiting for, and thinking, “Hmmm, that’ll be interesting.” But yeah, I think that the ability to read through and look through the information is just going to be a game changer. And online synchronous/asynchronous, face-to-face in all environments. We could look at stuff in asynchronous environments in ways we haven’t before as well. I could look at different ways that students are responding, I could ask classroom assessment techniques. In fact, they’re in the book. We have several of them… ways to use CATs in asynchronous environments, and AI is changing how we’re doing it.

Rebecca: Can you give an example of how that’s happening in asynchronous environments?

Todd: In terms of asynchronous environments, everybody likes to go to discussion boards, but quite frankly, discussion boards are boring. We could have students generate something like the script for a commercial. And after they do that, I could have the CAT that comes in to say, “To what extent was this helpful in the learning process for you?” And the student, as they’re developing this thing and as submitting it they could also submit, right along with it, their CAT that comes with it, and then I could be reading the CATs as they come in one by one right behind each one of them. And so the concept, there, would be kind of a real time CAT analysis that’s not waiting until there’s a whole group and then looking at the group. Because typically, when we think about these CATs, it’s like, the 400 students fill out a muddiest point and we analyze the 400 students. We don’t need to do that. In an asynchronous environment, we can have these CATs coming in and we can be analyzing them as they come in. And we could even add them to the previous ones, to group them if we wanted to. But the bigger one is, I can find out how the students are doing as they’re doing. So that’s probably one way to look at it.

Rebecca: One of the things that you mentioned in an in-person or a synchronous setting was being able to analyze results mid class. And that’s in part because a lot of our students have mobile devices and technology that they bring with them that they haven’t had before. Do you see other ways that these mobile devices are also changing the way instructors might implement CATs?

Todd: The way you just mentioned, though, I can’t think of many other than the concept of as an information gathering device. I will say, just because I happened to read this study just a little bit ago here, the devices are very interesting, in a sense that we’ve seen high schoolers tend to have the same amount of time they spent with their peers was very consistent until about 2012. And in 2012, the numbers started dropping off pretty quickly. And then COVID dropped it even faster, but the slope was already there. And the point here is that people are turning their attention to devices so much that they’re not talking to each other exhibited by when you see two people at a restaurant having dinner, and each one of them are on their device. There’s all kinds of psychology about how those things happen. But the overarching thing that’s the issue is that we’re having students at levels we’ve never seen before disengaged in the classroom, even when we’re trying to do CATs and engage. And part of that is because of the devices. So one of the things that’s kind of interesting about this is when you say: “Okay, everybody gets your devices out, and now we’re going to use them for a CAT.” And then we stick with that and how we use that data makes a big difference of whether they stick with it or go back to what they were doing. Strategically, it’s really helpful to use those devices to engage the students.

John: One concern with generative AI is many of the types of assessments we’ve used before can be answered very nicely by generative AI. What might we do to reduce the likelihood that students will use generative AI as a substitute for learning?

Todd: I think it’s really, really important to talk to students about the long-term implications. I know this is not going to be for everybody. I totally get that. But one thing I’d say to students is: “I don’t understand why anybody would run, why would anybody go jogging? You can just get in your car and get there faster.” So if you kind of pitch that to them, that idea is for most of the students, if there are any kind of health-related fields, or if they want to have a cardiac system later in life, exercise is just one of the most important things you can do for your body, by the way, in terms of that getting 150 minutes per week, and just higher respiration. If you take that away, it is bad for the human body. And so the response is the same thing is true of this. Just talking to the students. If you use generative AI to answer your homework problems, to develop the quizzes, to write a poem, and I’ve done all of these in workshops, where I’ve said to people, I can do this real quickly. I don’t care who’s in this room, I can ask you to write a short story. And I will crush you with generative AI. The problem is that, if I do that, I don’t learn how to think for myself. And so I think the biggest thing we can do for students, number one is to build community in the classroom, to number two, to tell them what this all means, and then number three, ask them, ask them, how it’s helping them, ask them how it’s hurting them, how they believe these things are working. And those are classroom assessment techniques, we can use these assessment techniques to find out to the extent that they’re doing this. While I’m on my little diatribe, we will never be at this spot again in our lives. We have just developed something that can totally short circuit cognitive processing and critical thinking. But we did it with people who have critical thinking skills and cognitive processing. So we developed something because earlier in our lives, we had to learn in the ways of joggers, we had to develop our systems. And now we can talk about the automobiles that would move as faster. The students coming along are going to step right into those automobiles, right into the AI, and if they’re never told that it’s important to go out jogging, they’re not going to develop the systems that are going to be needed later. And so again, just think about this for a second, we’ve developed a system using a system that may disappear if we’re not careful. And so I think that’s where we can change it. So it boils down to community, why we’re using it, and then assessment questions of how it can be used, and where it’s good and bad.

Rebecca: I think students really enjoy having conversations about AI and exploring how it’s useful and not. I have had activities in my class where we intentionally used AI to see what it was like and when it would be useful and also analyze where maybe they tried to use it and it was totally not helpful, and why it wasn’t. And they really appreciated those kinds of conversations and learned a lot from those.

Todd: I think the students do. And we could pick different spots in history. You go back to Socrates and his whole belief that if you write things down, it weakens the mind. It makes sense. If you have to learn it, you’re going to be much stronger than if you write it down. But I can’t imagine right now teaching without students writing things down. And Samuel Johnson came along several 100 years ago and said, “There’s ready availability of books. With books all around, why would we really need to teach this stuff, they can just go get a book.” I can’t imagine teaching without books right now. So these things that everybody got scared about, or thought that just going to change just became integrated. And when the internet came about, we talked about this a while back, in the sense that many of us were teaching before the internet actually showed up. But when it showed up the people who were teaching were freaked out. “How am I supposed to teach when the students can go and get anything they want off their computer?” And now I can’t imagine teaching without the internet. I believe five years from now people are going to say I can’t imagine teaching without writing things down, without using some kinds of print format, without using the internet, and without using generative AI. I don’t even know how I would teach without it. What that’s going to need is the same stuff we’ve done in the past, that’s how do you teach well with the Internet? How do you teach well with generative AI?

John: It’s an exciting time to be in the midst of all these changes. And it’s going to be interesting to see how we all answer those questions as we move forward.

Todd: It is, but before we wrap up, because I can tell that tone, [LAUGHTER] I want to put a general call out that there are several people who are saying: “I wish I could retire right now” or “This is a great time to retire.” The statement I really want to make is this is a hideous time to retire if you’re really good at what you’re doing. Because we have never needed humans with really good critical thinking skills as much as we do now, maybe we will later, but to date I don’t believe we ever have. And for some of the people who are saying “I just don’t want to teach anymore. This is awful…” we might need you more than we’ve ever needed you, so I don’t like this concept of the mass exodus of certain people.

Rebecca: It’s an important point.

John: One other thing I will add is Paul Samuelson once said, in describing the way in which models of the economy evolved, that “funeral by funeral, the science makes progress.” So there is the counter argument there too, that people who are very tied into the old ways of teaching do need to either adapt or perhaps they’ll be replaced by people who are more willing to try new alternatives.

Todd: Do I smell a little Kuhn in there? The revolution of science. Ah yes.

Rebecca: And we always wrap up by asking: “What’s next?”

Todd: I’m trying to keep busy. I’m kind of on a roll right now. And I want to tell you, I’ve been writing books and the only reason I’m unhappy about ChatGPT and gen-AI come along is people are going to assume that I’m using them so that I can crank stuff out. But thus far, I have not used any of this generative AI to write any of these last books that I’ve done, these five books in the last five years or something, and enjoyed working with Tom on this one. But I got another one coming out in about four months. I just turned in the final pages for that And it’s the Essentials of the New Science of Learning: the power of learning in harmony with your brain. That book should be out in a couple of months. And so the what’s next after that, I am working on a book right now for helping with neurodivergent learners. We’ve joked around in the past, I’ve got ADHD is about as bad as it gets. If it were a competition, I could come in probably close to first place, and also on the autism spectrum just a little bit too. And when I started sitting down with some of my colleagues who also have ADHD and autism spectrum, it occurred to me, we don’t talk to students enough about these things. And I think the challenge of that is that the students believe that they’re alone, and they’re not sure they can do things. And I was talking to a student fairly recently that said, “I now believe I have a shot, here you are with a PhD, you’ve written books, if you’ve got ADHD, as bad as you claim you do, maybe I can do something.” And then that’s when I really really was getting serious about we need to help folks out. And the topic I’ve been playing around with a little bit in a couple of workshops is The Ones Too Often Left Behind as the title I’m using. And it’s the students that aren’t built for the system that we developed. And so I think that we need to treat some folks out there a little differently. And I think we can really build up the pool of intelligent folks by helping to teach the people who just learn in a different way.

Rebecca: It’s really important work to have models and put models out in front of students because they need to see themselves in whatever discipline, field, etc., that they want to pursue. I’m excited to hear more about that.

John: And when will these books be out? You mentioned the timeframe for one of them.

Todd: The Essentials for the New Science of Learning should be out in September. And then the other one, if everything goes well, is probably looking at a February date that it would probably be available.

Rebecca: Well, it sounds like we’ll be talking to you soon then, Todd.

Todd: We may be. When you got ADHD pretty bad, you just can’t really predict when that books gonna be. But yeah, I’d love to chat with you when it does finally emerge.

John: And what are you going to do next week?

Todd: You know what? You gave me a great idea. I think we should do a book on procrastinating people with ADHD. [LAUGHTER]

John: It’s always great talking to you. And we’re looking forward to each of these projects coming to fruition and we will be talking to you about each of them, we’re hoping.

Todd: I appreciate the opportunity to come and chat with you. I think you two do a phenomenal job with your interviews and the programs that you pull together on really good topics and I just am honored to be one of the guests.

John: Thank you.

Rebecca: Yeah, thanks. We always enjoy talking to you.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

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335. The Abundant University

The cost and the benefit of investing in a college education have been increasingly questioned outside of the academy. In this episode, Michael D. Smith joins us to discuss whether the traditional college model can survive in a world in which technological change has expanded the possibilities of  alternative education and credentialing mechanisms.

Michael is the J. Erik Jonnson Professor of Information Technology at Carnegie Mellon University’s Heinz College of Public Policy and Management and the author of The Abundant University: Remaking Higher Education for a Digital World. He is also a co-author of Streaming, Sharing, Stealing: Big Data and the Future of Entertainment.

Show Notes

Transcript

John: The cost and the benefit of investing in a college education have been increasingly questioned outside of the academy. In this episode, we discuss whether the traditional college model can survive in a world in which technological change has expanded the possibilities of alternative education and credentialing mechanisms.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

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Rebecca: Our guest today is Michael D. Smith. Michael is the J. Erik Jonnson Professor of Information Technology at Carnegie Mellon University’s Heinz College of Public Policy and Management and the author of The Abundant University: Remaking Higher Education for a Digital World. He is also a co-author of Streaming, Sharing, Stealing: Big Data and the Future of Entertainment. Welcome, Michael.

Michael: It’s great to be here, John, Rebecca. Thanks for having me so much.

John: We’re really pleased that you could join us. Today’s teas are:… Michael, are you drinking tea?

Michael: I did earlier today, my wife makes this lovely herbal tea that you put in a little strainer. So I still have that in my memory. [LAUGHTER]

Rebecca: I haven’t English breakfast. I was a little bit on the go today. [LAUGHTER]

John: An unusual circumstance that has only happened, I believe, once before… I also have English breakfast. So this is twice so far out of 330 some episodes, I think, that we’ve been drinking the same tea.

Rebecca: It’s rare. We’re not exactly the same, yeah. [LAUGHTER]

Michael: Alright, what are the odds?

John: 100% today? [LAUGHTER]

Rebecca: Yeah. [LAUGHTER] So we invited you here today, Michael,to discuss The Abundant University? You note that the current system of higher education was created in an environment in which educational institutions provided access to scarce educational resources to a privileged few and the perceived quality of colleges and universities was judged primarily by their selectivity. Can you explain the role that scarcity has long played in the structure of higher ed?

Michael: Yeah, so we created a system of higher education in a particular time and with a particular set of technologies. Specifically, you need to sit in my class, if you’re going to hear me, and I think both our expectations about privilege, and our technologies have changed in ways that mean that we desperately need to change how we deliver higher education. So one of the things I talk about in the book is just if you look at what defines power, what defines market power in the university, it comes from being able to control access to the scarce seats in your classroom, being able to control access to the scarce faculty experts, whatever the heck that means. And then being able to control access to who gets the credential, the highly valuable credential, that’s going to help you rise in the work world. I think those things are starting to change in ways that we in higher education ought to wake up to.

John: One example that you use to illustrate the issue of scarcity involves Joyce Carol Oates. Could you describe this example for our listeners?

Michael: Joyce Carol Oates is a great example. She’s an absolute rock star. She’s written 60 different novels, she’s won a National Book Award, O. Henry awards, she’s been nominated for the Pulitzer, all these wonderful things. And so you’d think we’d want to get as many students exposed to Joyce Carol Oates and her knowledge as possible. The problem is within the existing system, to get exposed to Joyce Carol Oates, you’ve got to get admitted to Princeton, which has an acceptance rate of like 4%, then you’ve got to be able to pay the tuition at Princeton, which is without aid, something like $80,000 a year. And then, even if you do those first two things, you’ve got to get up at five in the morning and stand in a long line of students to get access to one of the 10 seats in Joyce Carol Oates’s class. So we’re taking this incredibly valuable resource and we’re making it incredibly scarce. Could we do better? Well, we are in some sense, because Joyce Carol Oates has a class on the streaming service Masterclass, where for 15 bucks a month you can get access to Joyce Carol Oates’s knowledge. Now is it the same as what you get at Princeton? No, but it’s better than nothing. My daughter and I sat and took the class together, and it’s actually quite good. And that’s the contrast between scarcity and abundance I’m trying to draw out in the book. Are there ways we can use technology to make resources that used to be scarce, abundant in ways that could benefit students?

John: And that scarcity made a lot of sense when it was one lecturer sitting in a seminar room or in a lecture hall running a class and there was no way of distributing that information more widely. Things have changed a little bit since then, haven’t they?

Michael: They’ve changed a little bit and I talk about in the book, there’s something kind of odd about the way we define expertise in universities and the way we distribute that expertise. So to get tenure, I had to become the world’s recognized expert, whatever that means, in this incredibly narrow part of my discipline. So my value to the university is: I’m a specialist. And that’s great, except when I teach I teach like a generalist. I teach all these different topics where Erik Brynjolfsson is the expert or Catherine Tucker is the expert or Natalia Lavina or Ed McFowland. Wouldn’t it be cool if you could learn that topic from them? We’ve never been able to do that because it’s hard to bring them into the classroom. But now, we can create that sort of experience in ways that I think could really benefit our students. One of the examples I talked about in the book is Anita Elberse at Harvard Business School and I have both studied a particular area and we actually disagree, our conclusions disagree. When I teach it, I’m pretty sure I’m giving short shrift to Anita’s position. Wouldn’t it be cool if you could bring both of us into the classroom and I give my position she gives her position and the students decide for themselves. We’ve never been able to do that. I think we can now.

Rebecca: …really pointing to how technology is offering the opportunity for more inclusion. And that’s certainly been a topic that’s been happening throughout higher ed with Inclusive pedagogy and topics about UDL and digital accessibility and things like this. But you point to a number of structural barriers that impede this from actually happening in higher ed generally. Can you talk about these barriers and what it would take to make them go away?

Michael: Yeah, this was one of the hardest parts about writing this book is sort of taking a cold, honest look at our business model, for lack of a better word. And when I was giving this talk in front of a particular audience, and somebody said, “Mike, all the research shows…” and they were right… “all the research shows that the best way to become wealthy later in life is to get a four-year college degree from an elite school, and so we should be encouraging students to do that.” I’m like, “yes, and no, you’re absolutely right, the best way to become wealthy is to get a four-year college degree from an elite school. The problem is, the best way to get a four-year degree from an elite school is to be wealthy.” And when you add those two things together, we’ve created this terrible feedback loop that just exacerbates social inequality. Now, you might say, “Why do I say being wealthy is key to getting a four-year degree from an elite school?” And in the book, I talk a lot about some of Raj Chetty’s research, which shows that kids born in the top 1% of the income distribution have a one in four chance of getting admitted to an elite school, top 80 school, kids born in the bottom 20% of the income distribution have a one in 300 chance of getting admitted to the same elite school. And so what I say to my friends who are economists is, “Hey, I’m trained as an economist too, I believe in the efficient allocation of scarce resources. If we in higher education genuinely believe that rich kids just happen to be 77 times more likely to be capable of an elite education than the system’s working fine. But if we don’t believe that, and I don’t know anyone who does, then this is a terrible way, a terribly unjust way of allocating access to the scarce resource.” I don’t mean to pick on Princeton, but let me pick on Princeton since we talked about Joyce Carol Oates. Princeton admits more students from the top 0.1% of the income distribution… families making more than $2 million a year… than the combined number of students they admit from the bottom 20% of the income distribution… families making less than $25,000 a year. Is that because Princeton is biased against the poor? I don’t think so. I think it’s because all of our incentives encourage us to make decisions that are highly correlated with wealth. And I could expand on that if you want, but one example I think a lot about and talk in the book about is Georgia State University in 2009, made some very intentional efforts to increase access to their campus, they ended up increasing the number of Pell-eligible students that they admitted from 32% to 60%, which meant they had three times more Pell-eligible students at Georgia State University than the entire Ivy League combined. So great news for access and inclusivity. The only problem is by doing that, they dropped 30 places in the US News and World Report rankings because their SATs scores, their alumni giving, all these other things, fell. The system is rewarding us for doing things that we all know are bad for society. And so a key part of the argument of the book is we’re not going to solve this by tweaking the existing system. We’re going to solve this by creating a new system that rewards people for inclusivity and diversity.

John: As you’ve just said, part of the issue is that all of the agents there are pursuing what’s rational for them. Their parents from high-income families spend a lot of resources in preparing for that. And we’ll include a link in the show notes to an earlier podcast we issued a few weeks back where we interviewed John Friedman, who is one of Raj Chetty’s co-authors on several of those studies. So we do address some of that in that podcast, and I encourage people to go back and listen to that if you haven’t seen that. But we have a system where it’s currently self-reinforcing, that institutions are doing what’s best for them, faculty are doing what’s best for them, and parents are doing the best they can, given the constraints that they’re facing. How are we going to get past those incentives to move to a more inclusive environment, or that would reward institutions for becoming more inclusive,

Michael: It’s going to be really hard within the existing system, I think there’s two options we’ve got. One is to rely on folks like Paul LeBlanc and Raj Chetty and Zvi Galil at Georgia Tech University, people who are willing to say, I want to create this, and I’m going to do it, even though I know it’s not aligned with my self interests, and I’m going to create a online educational experience, because I’m focused on the needs of my student base, rather than what the market is telling me to do. And I think that’s possible if we rediscover our mission. And the reason I say that is because you mentioned one of my previous books, and a lot of my previous research was about the entertainment industry and how technological change affected the entertainment industry. In looking at that, what I found really interesting is the industry initially opposed technological change, because they saw it, correctly, as a threat to their business model, their way of doing business. At some point, I had this really interesting conversation with a pretty senior creative person at one of the studios. And we were sitting in the lunch room, and he sort of leaned forward and quietly, so none of his colleagues could hear, said, “Mike, a year ago, we sold my show to Netflix, I want you to look at the season of my show that Netflix just put out, and you’re gonna see that it is in every way superior to what we did on the lot. The storytelling is better, the cinematography is better, and I just can’t figure it out.” They told themselves, the technology companies are going to make stuff that’s inferior than what we do, and what they were seeing with their own eyes, and not to mention at the award shows, the technology companies were actually making great entertainment. And I think it was that realization, where they said, “You know what, you’re right. Technology is a threat to my business model. But my mission is different than my model, my mission is creating great entertainment, and getting that entertainment in front of an audience. And my mission is so important to me, that I’m willing to blow up my model to pursue it.” I think that’s exactly what we’ve seen in entertainment. What’s the parallel here? What’s our mission in higher education, friends? if our mission is helping rich kids get a leg up in the job market, everything’s working just fine. But that’s not our mission. Our mission is helping people from all socio-economic backgrounds discover their talents, develop those talents, so they can use those talents to the benefit of society. I think we’re leaving a lot of people behind. And I would love for us to get excited about that mission, so excited that we’re willing to blow up the model.

Rebecca: We’re undergoing strategic planning at our institution. We’ve been having lots of interesting conversations about many of these things, actually, some of which are really inspiring to think about, like, what is the mission? If we’re really thinking about equity-informed student success, what are those metrics? How would we need to change how we’re looking at things to even know that we’ve achieved success? And what I’m hearing you talk about is there’s the difference between the institutional change that needs to happen, and then the broader machine of higher education. But when I think about cultural change, I think about bottom up and top down change. There’s regulation kind of change, but there’s also that grassroots change. And it’s almost like many institutions need to have this discovering independently to make some of that start happening. And force, bigger systematic change.

Michael: Yeah, I think we need bottom-up change in the sense of, I’m tired of being trapped in a system that forces me to make decisions to exclude people solely because they grew up in the wrong zip code. I think the other thing we need is some top-down change. And there what I talk about in the book is, back in the early 2010s, a lot of really smart, prominent people, including Clay Christensen, who I have a world of respect for, said that in 5 to 10 years colleges are going to be in real trouble, because we have this new technology. It’s 15 years later, that hasn’t happened. So I think a lot of people sort of roll their eyes when they hear technology is going to change our business. In the book, I try to argue, respectfully that I think part of the reason Clay Christensen was wrong, is he wasn’t using the right model of disruption. So his model says this technology comes in, and it’s going to create an inferior product and the incumbents are going to ignore it. What I’m trying to argue is that MOOCs and other online learning, if you think back to those three factors I talked about earlier, scarcity in the classroom scarcity in the experts, and scarcity in the credential. What online learning so far has done is its created abundance in who can get access and abundance to the faculty. What it hasn’t changed is the credential, the credential is still scarce. If you go to a Princeton or Harvard, or let me just eat my own dog food, Carnegie Mellon, people are going to assume you’re smarter than someone who went to a different school. What if we changed the way we did credentials? What if we would change the way we did credentials from this very brand-oriented credential that we have now to something that is closer to the student’s actual capabilities, actual skills? What the heck am I talking about? So the story I’ll tell is on my whiteboard as I was writing this paper, I had “brand” circled with a big question mark next to it. If the university brand name is the brand, how do you change the value of brand names? It’s really hard. So I’m scratching my head about this. And later that day, I was buying a really expensive scanner from a manufacturer I’d never heard of before, solely because it had a 4.9 star rating on Amazon and a bunch of really positive reviews. I was like, “Oh, crap, that’s how you change brand names. You add in objective information about the quality of the product.” I’ll stay in complete strangers’ homes, because they have a good rating on Airbnb, I’ll drive home with complete strangers, because they have a good rating on Uber. We see this in all these areas of society, could we bring that into the academy so that instead of judging people based on the name of their school, we start to judge them based on their actual skills? Wouldn’t that be cool. The other thing I’ll say, just to roll this out a little bit more is one of the things I think we’ve seen in these other areas of the economy is when you didn’t have the brand name, when you were an independent hotel no one had heard of, I’m going to assume you’ve got lousy rooms, and I’m gonna stay at the Hilton instead. Once we created a way to signal your quality, all of a sudden, a whole bunch of people who didn’t have the brand name had the incentives to invest in quality. We’ve got a whole bunch of places that aren’t Hilton, who are investing a lot in creating great room experiences. What’s the parallel? If we were to open up a way for students to signal their true skills, might we create a whole bunch of incentives for students to invest in those skills in ways that they just can’t right now, because I’m going to be judged based on the brand name of my school, instead of my actual knowledge?

John: Going back to the issue of markets, currently markets encourage institutions to maintain the scarcity. But they’re also subject to the Baumol disease of increasing relative costs, which is inherent in anything where labor is a major component of the production of the service. And with rising costs, while that maintains scarcity, it also opens up the market for other alternatives that can provide credentialing as an alternative to the traditional institutions. Could you talk a little bit about the Baumol disease and also perhaps, how that might encourage institutions to start shifting to other less expensive methods of credentialing?

Michael: Let me answer the second question first, and then come back to Baumol. Can we imagine ways that we could have new ways of credentialing students, and the example I used in the book is a guy named Gilberto Titericz. He worked for the Brazilian state oil company graduated from the 12th ranked Brazilian engineering college. And it just so happened in the evening, he liked to play around with Kaggle, which is an online place where you can go and provides awards for people to solve analytics challenges. And he got good enough that he had risen to the top of the worldwide leaderboard. And all of a sudden, Silicon Valley companies were recruiting him not because of his degree, not because of his work experience, not because of the GPA, but solely because they could see an objective signal that this guy’s really smart at analytics. I told this story to a buddy of mine who works in journalism, and he said, “You know what, Mike, I won’t hire anybody unless I can see their substack. I want to see if you can write. I don’t care if you graduated from Columbia’s journalism school, I want to know whether you can write.” And I think we’re seeing a lot of areas where you can have these signals. As an economist, it warms my heart that you would bring up Baumol’s cost disease. What Baumol’s cost disease says is that if every other sector of the economy is increasing productivity and economists define productivity as output divided by input. So you’re creating more output with less input. If you’re in a sector where every other sector is increasing productivity and your productivity isn’t changing, then your costs are naturally going to go up. And that’s very consistent with what we’ve seen in higher education. We’ve seen over the last 60 years, prices in higher education have increased at four times the rate of inflation, Or said another way, if they kept pace with inflation, college would cost 25% of what it is today. How do you change that? How do you improve efficiency? Well, you got to create more output with less input. I don’t see how we do that within the bounds of the existing classroom. We might be able to do that if we intelligently adopt technology in ways that allow us to educate more students with fewer resources than what we’re using today. The problem is, that’s really scary for a lot of my colleagues, and myself, as I’m very transparent in the book that this poses a threat to me too. And I think this brings us to the point where we’ve got to figure out what’s my core value here. One of the quotes I have in the book is a colleague who, a bit tongue in cheek, and I’m going to use it with permission but without attribution, said, “You know what, Mike, the professor has to have an incentive to adopt the technology. I’m a tenured old fart, I can ride out this technological change until I retire. Technological adoption will occur one funeral at a time.” And again, I know he was being cheeky, but I think in the back of our minds, a lot of us are like, “I’m just going to try to hang on to the existing thing for as long as I can.” I’m not sure we’re going to be proud of that decision 15 years from now. Congratulations, you’ve presided over an institution that you know is leaving deserving kids behind solely because they grew up in the wrong zip code. You’ve benefited yourself, are you proud of the outcome? I don’t think we’re gonna be.

Rebecca: It’s really hard to make those choices, of course, when you’re feeling very comfortable, and those choices may make you very uncomfortable. But I think that’s just in terms of the personal impact versus that bigger social impact that I think many of us are really committed to, but then our actions don’t always follow that commitment.

Michael: Yeah. And again, I try to be transparent as possible in the book that I’m as subject to this as anyone, friends. It wasn’t until I started staring at this, that I really had this “Oh, crap” moment of “I’m doing things, we’re doing things that are contrary to our values. Maybe we need to start questioning the structure and thinking more about those values.”

Rebecca: What role do faculty have in starting to initiate these changes?

Michael: It’s a great question, I think we need to start questioning the assumptions. Here’s a good starting point for that. I was talking to another colleague about this. And what she said, and this is going to be close to a direct quote, was, she said, “We train our students to identify and dismantle unjust social structures in every aspect of society, except our own.” I would love for us to start thinking about our own unjust social structure, and how can we change it in a way that creates more justice for students who deserve it. And the only way I’ve been able to come up with ideas about how to do that is by changing the structure. I just don’t see how we do it from within the existing structure where I teach 35 students for 80 minutes at a time twice a week, blah, blah, blah. The cool thing is, I actually think we have a decent number of examples of success, success, not only in creating more equity, but also in creating a viable and sustainable system. If you look at what Paul LeBlanc is doing in Southern New Hampshire University, if you look at what Mike Crow is doing at Arizona State University, if you look at what Zvi Gali did at Georgia Tech with his online master’s in computer science program, I think they’ve all been very successful at increasing equity, and also very successful at creating a sustainable business model.

John: So what should other institutions consider doing to transform their institutions into one which is more sustainable?

Michael: This is where we get into strategy. And, again, I teach technological change and economics and strategy. I honestly think, if you’re looking at this as we want to create mass market four-year degrees, I think Southern New Hampshire and Arizona State have a big lead in the market, and it’s going to be hard to catch up to. But if you’re looking at niches, if you’re looking at specific degree programs, I still think there’s a whole bunch of opportunity out there to say: “Can I create a program that appeals to a specific market engineering, for example, that is delivered online, but it’s delivered online in a very high quality way.” And I’m going to even pause there for a second and say, delivered online is probably too strong. So in my technological change course, I bring in the head of data analytics at the University of Pittsburgh Medical Center to talk to my students about how data is changing health care. And right after the pandemic, he came in and said, “You know what, Mike, we’ve looked at our data and what we’ve discovered is that for most doctor-patient interactions, telehealth yields equivalent health outcomes as you coming into the office. There’s some things you’ve got to come into the office for, but most things, telehealth works just fine.” What’s the parallel? I think there are a lot of things we do in higher education that can be delivered perfectly well remotely. Some things need to be done in person, and I would love for us as educators to think really hard about what are the things that have to be done in person, and what are the things that can be done perfectly well online, maybe even better online? So it’s not 100% in either direction. And then I’ll have people say, well, there’s some things trying to get it more in the in person side. And the example I think of there is I talked to Ara Austin, who’s the professor at Arizona State, who teaches organic chemistry remotely. You say, “How the heck do you teach organic chemistry online? Are you mailing hydrochloric acid to students’ homes, and hoping they have a fume hood somewhere available?” And the answer is, what they did is they looked at their curriculum, and they discovered that 13 weeks of the 14-week semester can work perfectly well online. For the labs, they actually bring students on campus, and they do a one-week intensive organic chemistry lab experience, you do two labs a day for six days. And what they’ve discovered in serving the students is that the online students’ knowledge of organic chemistry is equivalent to the residential students, but they walk out with a higher identity as scientists. There’s something about doing two O-chem labs a day for six days that you walk out and say, “I’m a scientist, I can do this,” that you wouldn’t get if you did those same labs, one lab a week, over the course of a 12-week semester. I think there are a bunch of things out there where I’d love for us to get excited about saying how can we redesign the classroom in a way that might even create better educational outcomes, while also including a whole bunch of students who otherwise would have been excluded.

John: One of the challenges is that student bodies have become increasingly diverse, but instruction is often aimed at the student in the middle of the distribution. One of the things Carnegie Mellon is known for is the Open Learning Initiative and the development of adaptive learning platforms. Is that something that colleges might be able to leverage to increase the scale of classes to lower the cost per student?

Michael: Yes. And heck, yes. So let me go back to my roots studying the entertainment industry. One of the really interesting things about the rise of streaming platforms is… we’ve actually got a paper coming out showing that we’ve seen an increased diversity in casts on streaming platforms, because you’re not tied to the mass market delivery. When I teach a class, and I talk about this in the book, of 30 students, I’m pretty sure 10% of them are bored, and 10% of them are completely lost. The problem is that, in that delivery modality, I have no time for the 10%. I’m trying to keep the middle 80% of the class happy. Wouldn’t it be cool if I could identify the 10% of students who are bored and say, “Alright, let’s go on to the next topic,” and identify the 10% of the students who are lost and say, “Alright, let’s spend a little bit more time on this topic so that you get it before we go on.” We can’t do that in the traditional delivery model. But we can online. There are a lot of ways to say I’m going to personalize this in the same way that streaming platforms say I’m going to personalize what’s being shown to your preferences and needs. I think we can personalize the way the education is delivered to the preferences and needs of the individual student.

John: And I could see a system where that results in recommendations for students for their next courses. You’ve done well in this, you may want to consider these alternatives for next semester.

Michael: Yeah, I talked to a colleague in the business school who got his degree in electrical engineering. And as I was talking about this, he said, “You know what, I just saw a YouTube video and for the first time understood what a Fourier transform was, and what it was used for.” This is this key concept in electrical engineering and signals. 20 years later, he saw a video, he’s like, “Oh, that’s what it’s for. I can do it mechanically, but I never really understood.” Wouldn’t it be cool if we could have a set of different ways of explaining a concept and match the different ways of explaining to the students to what we think the student is likely to resonate with? The other way of thinking about this is students’ preferences for faculty. Here’s what I mean by that. When my daughter was president of the STEMinest club at her high school, so take feminism and combine it with STEM and you have STEMinism. And when she was going into her senior year, my STEMinest daughter wanted to take AP physics. And the high school said, you can’t take AP physics because you don’t have AP calculus, you can’t take AP Calculus, because you don’t have precalculus. And you can’t take precalculus, because we’re not offering it this summer, I’m sorry. And that didn’t really work for me and my wife. And because of the research I was doing, I knew that there’s a site called Outlier.org that delivers a whole bunch of classes, including calculus. And by the way, if you pass the class, you get credit at the University of Pittsburgh. So my going back position was, “Hey, if my daughter passes this class that gives her credit at the University of Pittsburgh, are you really telling me that’s not good enough for high school calculus?” Anyway, we won that argument. What was really interesting about the way Outlier designed her class is they had three different teachers teaching the same modules in their own voice. So Tim Chartier, a white guy like me, calculus professor at Davidson; John Urschel, African American scholar, who just finished his PhD in math at MIT, and by the way, before he started his PhD, was the starting guard for the Baltimore Ravens. So munch on that for a second; and then Hannah Fry, University College London. And they each teach the same topics in their own voice. And you, as the student, can choose which of these professors do I take? Guess which Professor my STEMinest daughter gravitated towards. She immediately gravitates towards Hannah Fry. And I mentioned this to a colleague, and what my colleague said, “Oh, Mike, there’s a bunch of research that shows that, in general, men do better than women in quant- related classes, and that difference goes away when the class is taught by a woman, and by the way, the same thing is true for underrepresented minorities. In general, lower performance, and that difference goes away when the class is taught by someone who looks like them.” Wouldn’t it be cool if we can allow students to self select into the teaching style or the background of the professor that’s most going to resonate with them? It’s really hard to do that in the traditional environment, but we can online.

Rebecca: Yeah, I think this personalization is something that I’ve also been thinking a lot about, and it’s super possible. We have the technology to do it, just our institutions aren’t keeping up. And as a designer, I am always thinking about audience. And when I’m working with my students, we’re constantly talking about how it’s impossible to design for everybody. Like there’s no such audience as everybody, [LAUGHTER] there are specific people who are in your audience, and the more specific you can get, the better you can design the experience. And that’s exactly what you’re describing.

Michael: Exactly. Yeah. And it’s gonna be really hard if we take the existing 30 person twice a week delivery model as a given. But if you relax that assumption, there’s a whole bunch of really cool things you can do.

John: Changing the focus a little bit, you talk about how faculty perceive the role that we play in preparing students for their future careers in education. But you also present some evidence on how employers and the public and students perceive the way in which we prepare students for their futures. Could you talk a little bit about that?

Michael: Yeah, there’s this huge disconnect, respectfully to my colleagues, between how we perceive ourselves and how the outside world perceives us. In 2020, I wrote a piece in The Atlantic, basically saying that higher education in 2020 looks a lot like the entertainment industry did in 2015. We are fat and happy and completely unaware that technology is about to change how we deliver our product, for lack of a better word. What was really interesting is the feedback on that piece from outside the academy was overwhelmingly positive, and frequently expressed a great deal of anger and frustration towards the institution of higher education. The feedback from within the academy was overwhelmingly negative and frequently expressed a great deal of anger and frustration towards anyone who would question the institution of higher education. Like there’s this enormous disconnect. It almost reminds me of early in the demise of the cable subscriptions. So there’s a guy named Chase Carey, he was the COO of 21st Century Fox, and in 2013, he was asked at an investor’s conference, “Are you at all worried about people canceling their cable subscriptions?” And he said, “Not at all. People will give up food and a roof over their head before they give up cable television.” And my guess is he said that because he had surveys showing that people will get behind on their mortgage and behind on the credit card payment, beforer they get behind on their cable bill. But it wasn’t because they loved cable, it was because they had no other alternatives. I think we, in higher education, look at “people keep showing up. People keep showing up and paying my high prices, they must love my product.” I think there’s another way to interpret that data and it is they have no other options than to paying us a whole bunch of money. The smart thing for us to do from the perspective of the business model is to eliminate any other options for students. But I think the right thing for us to do from the perspective of society and our own moral standards, is to want to create other ways for students to get the knowledge they need so they can just demonstrate that knowledge in the workforce. That’s the change that I think needs to happen in how we look at these things.

John: That’s a message I think that we all need to hear a bit more often, because it’s really easy to become complacent with where you are and what you’re doing and just assuming that it’s serving everyone’s needs, and we don’t want to be in the position of the cable companies or the traditional print newspapers and so forth in response to a changing environment that may make us obsolete unless we adapt.

Michael: That’s the hard part. What’s interesting to me is how hard it is for market leaders to identify and respond to change. And when I teach this in class, if you teach it really well, disruption is an incredibly depressing topic because the last slide in every good disruption story is “and the incumbent died.” Blockbuster, dead; BlackBerry, dead; Britannica, dead. And if you teach it really well, there’s some kid in the back of the class who’s gonna go: “Can you get any example of an industry that responded well to technological change?” And for a long time, I sort of mumbled that answer, but now I’m starting to say “the entertainment industry.” If you look at what Bob Iger did at Disney, he blew up their organizational structure to go after this new opportunity. I’ve got this really interesting quote of Bob Iger saying, “When I launched streaming and Disney plus, I looked at my organizational structure, and I realized that it didn’t make sense anymore.” And if you sort of dig down, every entertainment company has a president of home entertainment, president of television, president of theatrical, president of international and all those peoples’ jobs is to protect the old way of doing business. Bob Iger blew that up and created an organizational structure that looked a lot like Netflix. What’s the parallel here? I think we need to think really hard about our incentives and our organizational structure, if you will. I was talking to Zvi Galil at Georgia Tech, and what he said is, “I got the faculty to adopt this online teaching method by changing their incentives and making it in their financial interests to teach online.” I think, leaders at the top, if we want to adopt this, you’re gonna have to think really hard about what’s my existing incentives, and how can I change those incentives in a way that encourages faculty to adopt this new innovation?

Rebecca: In your book, you have an interesting story about a president who gave a talk about why it cost $60,000 to attend my university. Can you share that story with us?

Michael: Love to. I’ve given this talk at a bunch of different universities, and when you give this talk, you have these interesting side conversations with people and one of those side conversations was someone who had heard their President give a talk to a local community group titled “Why does it cost $60,000 to attend university X?” and the President said, three reasons. Number one, technology doesn’t lower my cost, it actually increases it because I still have to maintain all the big buildings and now I have to invest in new technological systems. Number two reason that it cost $60,000 to attend my university is because I got to keep up with the Joneses. If all of my competitors are building big, beautiful dorms and big, beautiful buildings, I’ve got to build those same buildings if I want to remain competitive, and the number three reason because I f’ing can, although he didn’t use f’ing, he used the actual word… because I f’ing can. And he went on to say, “Every year I raise my prices, and every year I get the same number of students, if not more.” And while he didn’t use those words, what he’s saying is, I’m not on the elastic point in the demand curve, my market is inelastic to price increases, why shouldn’t I increase my prices? And so I came home and shared this story with my wife, which I found pretty compelling. And my wife who has an MBA and a Master’s of Public Policy, she doesn’t leave me to mansplain price elasticity to her. She listens patiently and nods. And then at the end, she says, “So, let me see if I’ve got this straight.” And after 30 years of marriage, what I’ve realized is, “let me see if I’ve got this straight” is shorthand for I’m about to destroy you rhetorically. “So this university is a 501-C3 nonprofit.” “Yeah.” “So that means they’ve taken tax-exempt status from the government in exchange for an agreement to act in a way that is consistent with the public good.” “Oh… yeah.” And she said, “I’m fine if they want to behave like a profit-maximizing monopolist, just give back the tax-exempt status.” I don’t mean to pick on any university presidents. They’re doing what their incentives tell them to do. I would love for us to come back and say, “What’s my mission?” If my mission is to increase my prices, because I’m not on the elastic point of the demand curve then go for it, but give back the tax-exempt status. The tax-exempt status implies that my mission ought to be bigger than that, ought to be doing what’s right for society. And I think that’s going to require a lot of change.

Rebecca: Thank you just underscored our call to action for this episode.[LAUGHTER]

Michael: I hope so.

Rebecca: Perhaps this is a great moment then to switch to our last question, which is: “What’s next?”

Michael: What’s next?, I think what’s next Inside colleges, is for us to get more excited about our mission, and then changing our model to best support that mission. And like I said, I think that’s going to require a lot more technological adoption than what we’re seeing today. Honestly, I think what’s next outside of higher education is for employers to start to adopt more hiring practices that, frankly, de-emphasize the four-year degree in favor of emphasizing skills. “Do you have the skill? I don’t care where you got it from.” I think we’re starting to see that. And when I give this presentation, I’ve got a slide in the presentation that has a bunch of headlines from press outlets saying this or that company is de-emphasizing the four-year degree in their hiring practices. The next build of that slide is a quote from each of those articles saying, “and they’re doing it because they want a more diverse workforce. And they’ve recognized that I can’t get that diversity if I continue to rely on elite colleges.” A, I think that means employers are starting to pick up on the fact that colleges aren’t delivering the students that I want , but B, I think that ought to be a call to action for us in higher education. Because if you think about it, what it means is that the evil capitalists in the business market are further along than we are in terms of embracing diversity. Maybe now’s the time for us to try to catch up.

Rebecca: Well, thank you for such a great conversation and many things for us to be thinking about as perpetuators [LAUGHTER] of the higher ed system as it exists. So I think there’s a lot of room for us to each, individually, make small moves to start shifting things.

Michael: And I want to put a big caveat on a lot of what I’ve said here, I don’t know anybody in higher education who would say “I’m excited about excluding people,” I genuinely think we’re all on the same page. I just think we’ve gotten into this world where we assume that what we’ve always done in the past is the right thing to continue to do. And I’d like for us to question those assumptions.

John: Well, thank you. You’ve made a lot of really good arguments about the need for change. And I’m hoping that we all start thinking about ways in which we can adapt to create a more inclusive educational environment, and perhaps slow down that cost increase or find alternative routes to training our students to become productive members of society.

Michael: Thanks, John and Rebecca, it was wonderful being here with you and I really appreciate you having me on the show.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

…

Ganesh: Editing assistance by Ganesh.

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333. High Structure STEM Classes

Multiple studies have found that increasing course structure reduces equity gaps and provides benefits to all students. In this episode, Justin Shaffer joins us to discuss several ways to increase structure in STEM classes.

Justin is the Associate Dean for Undergraduate Studies and a Teaching Professor in Chemical and Biological Engineering and in Quantitative Biosciences and Engineering at the Colorado School of Mines. He has taught a variety of both small and large STEM classes in multiple modalities using evidence-based approaches and has won multiple teaching awards as a result of this work. Justin is also an active researcher with 16 peer-reviewed publications and serves as the editor for four STEM education journals. He is the author of a forthcoming book on high-structure course design coming in late 2024 or early 2025 from Macmillan.

Show Notes

Transcript

John: Multiple studies have found that increasing course structure reduces equity gaps and provides benefits to all students. In this episode, we examine several ways to increase structure in STEM classes.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

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Rebecca:Our guest today is Justin Shaffer. Justin is the Associate Dean for Undergraduate Studies and a Teaching Professor in Chemical and Biological Engineering and in Quantitative Biosciences and Engineering at the Colorado School of Mines. He has taught a variety of both small and large STEM classes in multiple modalities using evidence-based approaches and has won multiple teaching awards as a result of this work. Justin is also an active researcher with 16 peer-reviewed publications and serves as the editor for four STEM education journals. He is the author of a forthcoming book on high-structure course design coming in late 2024 or early 2025 from Macmillan. Welcome, Justin.

Justin: Thanks for having me. I’m really excited to talk to you today.

John: We met at the POD conference back in November, and we talked about doing this but we finally got around to actually scheduling it. So thank you for joining us.

Justin: Thank you, John. Yeah, I saw you sitting there at a table by yourself. I knew your face from LinkedIn and I built up the courage to introduce myself and I’m glad I did.

John: Today’s teas are:… Justin, are you drinking any tea?

Justin: I am drinking some tea. I got prepared. It’s from a small little coffee/tea shop in West Middlesex, Pennsylvania. I’m from the near that area in western Pennsylvania. We call it the Shenango Valley and it’s called O’Neill’s and they make lovely Western PA coffees and teas and I just have some nice black tea here. It is that time of day for me that I need some.

Rebecca: Today I have a jasmine green tea, John.

John: Very good, and today I have a Prince of Wales tea, and a peppermint tea because I didn’t have very much to drink today, and my throat was getting really dry in my econometrics class. So I wanted to be well hydrated. [LAUGHTER]

Rebecca: Lots of variety, too. So we’ve invited you here today, Justin, to talk about how you’ve implemented high-structure course design. And for listeners who might be new to the concept, can you talk a little bit about what you mean by high-structure course design?

Justin: Yeah, so just like I’ll tell you all like I tell my students, I didn’t come up with this term. I wish I did. But I’m building off the work of other giants in the field. So as far as I know, the term really came out in the mid-2000s, 5-, 6-, 7-ish range from the University of Washington in Seattle. There’s some pioneering folks, Scott Freeman and Mary Pat Wenderoth in biology and they use this term structure to think about, “Well, how do we scaffold student learning before class, during class, after class, and we’re continuously building as we go up through the three levels.” So pre-class involves some kind of content acquisition, that can be reading your textbook, reading journal articles, watching Khan Academy videos, other sources like that. And then some kind of formative assessment before class because we all know students need a little bit of a carrot there to get some of that work done sometimes, which is totally great, because you give them a lot of chances, sometimes even unlimited attempts… again, formative assessment before class, make sure everyone has the same solid foundation, then you come to class, high-structure course design, just like any good class nowadays should be really rooted in active learning. So we got a lot of activities going on: group work, problem solving, case studies, real-world connections, any kind of flavor you want to do there with your active learning as long as students are engaged. And the big thing here though, is that you’re aligned to what happens before a class. We’re building off what happens before a class, I’m not in class just repeating what happens ahead of time. Rather, I’m using the foundational material students acquire before class, we build that up with another level in class, and then we keep going. And then after class, there’s a bucket there, where students are going to be practicing those skill sets they’ve been developing through the before class and in-class buckets, applying their skills to new contexts, solving new problems, doing projects, essays, more authentic assignments, whatever you want it to be. And then there’s typically a frequent assessment piece with a high-structure course design too, whether that’s a multiple midterm model, weekly quizzes, every other weekly quizzes, things like that, in addition to some more authentic assessments, which is something I’ve tried to get more into this past year, by adding more realistic projects and course assignments in my high-structure courses.

John: Could you give us some examples of some of the authentic assessments that you use in your classes?

Justin: Yeah, thanks, John. So this is really new to me still, this past year. I know I’m behind the curve. I know this is a term has been around there for a while. I always like to think I’ve had some authenticity in my classes for a long time. I integrate news stories, I use case studies, I have this new thing I called pod cases where I take podcasts and combine them with case studies and we use those in the classroom. But I thought I could try to be a little bit more authentic, even still… getting that advice from my wife for my personal life. She always says that can be more authentic. So, maybe I can make my courses and my assessments more authentic too. One example I’m doing right now. I’m teaching introduction to biomedical engineering, and I’m having the students write the actual legit National Science Foundation Graduate Research Fellowship proposal. Those of you familiar with that, there’s a personal statement part and there’s a technical kind of research proposal part. So we’re just doing that. It’s a two-page proposal, and we’re working on this in a structured way throughout the entire semester. Last week, students had to turn in the research topic and research question. This week, they’re turning in their hypothesis, in a couple weeks they’re turning in the literature review and experimental plan. We’re gonna have two rounds of a formal peer review of the entire proposal. And then we’re going to conclude with a mock panel discussion, just like you might have in the real NSF or the real NIH where students are going to be reviewing each other’s proposals and basically pitching them to each other and seeing if they should get, quote, unquote, funded or not. I don’t have any funds for them. Maybe we’ll bring candy on the last couple of days. But that’s kind of the idea of having a real thing that students could actually use some day if they’re going to graduate school. But even if they’re not, being able to write technically and persuasively in two pages on a proposal is a really important skill that they should be working on, in my opinion.

Rebecca: Sounds like you’re going to need some chocolate coins for that day.

Justin: That’s a great idea. I will get chocolate coins. [LAUGHTER] I didn’t think of that. [LAUGHTER]

Rebecca: Can you talk a little bit about what motivated you to attempt and move in the direction of high-structured course design.

Justin: I kind of started out this way, I kind of started in the deep end, if you will. So my postdoctoral program was called spire, S-P-I-R-E, and it’s one of these bigger programs called IRACDA through the NIH. They’re postdocs where you still do research. So I was a molecular biologist, biochemist at the time. I have a weird background in chemical engineering, bioengineering, molecular biology, but at the time, I was studying muscle proteins in squid, super fun stuff. And then I also got training, though, on how to teach evidence-based college science and engineering courses. In my postdoc, through great people like Ed Neil, Brian Ray Bozic, Leslie Lauria, and then also Kelly Hogan was someone that took me under her wing at the time, she was able to, along with the rest of the SPIRE team, helped me be introduced to using evidence-based course design practices, which included with high structure. So this was around 2010-11, right when these papers are starting to come out from Scott Freeman and Mary Pat Wenderoth. I started with high structure because the evidence shows it works. And that’s as a trained scientist, as a trained engineer, we like to go with evidence ideally to guide our decisions. And it’s no different with course design and teaching as it would be with thermodynamics or reactor design or anything else. The literature on high structure is really strong, even then it’s been growing over the years, some of my own data and a lot of other papers. The main gist, though, is that by having the scaffolding before class, in class, after class, students are able to really monitor their learning, develop self-regulated learning skills, be more metacognitive. And the data in a lot of papers shows all students are doing better in the class. But it’s not just everyone, using high structure and moving up in structure will start to close or reduce achievement gaps or performance gaps between historically underperforming students and their majority counterparts. So for example, female students and male students in physics, there has traditionally been a gap there, add some more structure to the class, those gaps tend to get smaller. And I’ve been participating in that kind of research here over the last many years with undergraduate students and my research team. And we found some similar results across different STEM disciplines. It’s really the evidence guiding me in these decisions to do it. I also think it’s a lot more fun. Once I have in mind one of my very first faculty interviews, oh a long time ago, now, I had an interviewer say to me, “Well, hey, I’ve looked at all the papers on active learning, and they’re all wrong. [LAUGHTER] All the statistics are wrong. What do you have to say about that?” And I paused for a second I said, “Well, even if that’s true, it’s a heck of a lot more fun to teach actively with active learning than not, I think the high-structure design model is more of a fun way to teach. And again, you’re helping the students with those study skills and metacognitive skills that they can then take forward to their future classes.”

John: There was a recent paper that did argue that many of the studies on active learning were flawed in some way in terms of a very strict methodological approach. However, there are so many of them, and the results are so remarkably consistent. I don’t really buy that argument in terms of the questions about methodology.

Justin: You’re right, it was a big deal, I think it was either Beckie Supiano or Beth McMurtrie in the Chronicle had articles on this going around for sure. And that’s the thing though, with us, as DBER folks… I want to introduce a new term, DBER – discipline-based education researchers… which I consider myself to be in. So I’m in the discipline. I’m in chemical engineering, I’m in biology, I’m in Biomedical Engineering, and I do the education research from that lens, but also from that training background. I’ve never been formally trained in education research methods in psychology or social sciences or psychometrics. I am, totally honest, I fake it. I do what I can. I know my boundaries. I know when I need a collaborator in the true social science disciplines that helped me with my studies. And so I think that paper was getting some of that. Sometimes the folks like us that are doing this work, whether we call ourselves DBER people, or Scholarship of Teaching and Learning (SOTL) people, we might not have that true background, and therefore the rigor of the paper, the methodologies, aren’t as advanced as maybe they should be. But like you said, there’s so many studies showing benefits of this, whether it’s simple correlational studies… sometimes they get to the mixed methods, even quasi-experimental studies, but the evidence just keeps mounting and mounting and mounting. And that key paper there was the 2014 one from Scott Freeman that PNAS meta-analysis showing that hundreds of papers, hundreds of studies… again, they have their flaws, don’t get me wrong… but you start to see these themes everywhere and you think, well, there must be an effect, something’s going on.

John: And we will include a link to that paper in the show notes, if anyone would like to follow up. But the fact that there may be these flaws in some of the research methodology suggests that maybe we need to see more people doing work in this area, and that there’s a lot of areas where there’s potential growth.

Justin: Totally agree.

John: And you’ve done quite a bit of research already.

Justin: I’ve tried, as a teaching faculty member now for this is going on year 12-ish, but I’ve always made that a part of my career. Before I was at Mines, I was at University of California, Irvine, where we did have a scholarship expectation or to earn tenure as teaching faculty. The UC system is one of the few in the country where you have actually tenure-stream teaching faculty, which was really cool. So I earned that, but I only had tenure about a month because then I left and came to Colorado, which… no regrets, I love it here at Mines… but I don’t have tenure here. But there’s still some expectations for scholarship, but not as high as it was in the California system. But I continue to make that part of my career, because, again, as a scientist and engineer, I think going based on data, based on evidence to guide your decisions, moving forward is a really important thing to improve what you have, because that’s all it comes down to really whether you call it SOTL or DBER or whatever, we’re trying to improve our courses, we’re trying to improve our students’ experiences. And yeah, so I’ve tried to do what I can over the years. And now I’m at the point where I want to help other people too. So I work with faculty individually, I do workshops via my side business, and even at Mines this semester, starting next week, I have a three-part getting started in DBER series kicking off for about 25 faculty on campus. I’m going to help them get started, get their feet wet in this field, and then we’ll see where it goes. Because I think a lot of folks, like you said, John, want to do this work, they’re interested in it, they might not have the time, they might not know how to, but you kind of give them the start, hold their hand a little bit and then see where it goes, and we’ll get even more evidence to support these claims.

Rebecca: I think a lot of faculty have an inclination to have a reflective practice and continuous improvement. They’re wanting to do SOTL work, but just don’t know how to formalize that practice. And we can certainly lean into helping people move in that direction.

Justin: 100% Rebecca, even when I started, I didn’t know what I was doing. If it wasn’t for Kelly Hogan and a few other folks at Carolina and then moving on from there at UC Irvine folks like Brian Sato, Diane O’Dowd, Adrianne Williams, they really helped me understand the field more. And then you start going to conferences and going to meetings and learning more about the tricks of the trades.

Rebecca: Can you talk a little bit about ways that a high-structure synchronous course might be different from a high-structure asynchronous course?

Justin: So I think the high structure while what I described earlier, you might be thinking of okay, a Monday, Wednesday, Friday class meeting at two o’clock in a lecture hall works great. I think it works even better in online for some cases, because you think about an online situation, whether again, it’s synchronous or asynchronous, your students you’re not really seeing and there’s that human connection of having eyeball to eyeball being able to understand, “Okay, I’m here I’m motivated, I’m ready to learn.” But whether it’s the recording, that’s the worst case scenario, when it’s totally up to you, or if it’s going to be on that live Zoom remote, where you can make your screen black, and who knows what else you’re doing. I’m guilty of that in meetings for sure. But having the structure though, having that scaffolding, having the clear deliverables of what is due when and seeing that step up from pre-class, in-class, after class, whether it’s the in-class is out again, synchronous Zoom session, or the recorded video you do on your own time, there’s that scaffolding helps students stay more connected with material, they understand more of what’s going on, when it’s due, what is due, how I’m being assessed, because that’s the nice thing about with structure. And just to be clear, I’m from the STEM disciplines, but you could do this any field. The research on high structure, as far as I know, is only been published in the STEM fields. I bet it’s being done in art history, I bet it’s being done in the languages, I just don’t know about it. So if anyone listening does this kind of teaching or research, I’d love to hear from you. But you can use that scaffolding again to help students be more transparent with the course. And that’s a word that I think comes through with high structure and is really true in that online environment, especially as transparency. I always tell my students, I want to know what you know, not what you think I want you to know. And by being uber clear with the learning objectives, starting with backwards design, just a clear Canvas website for the online cases can be really helpful for that. One distinction, though, with the async online versus synchronous online, is that kind of active learning piece, because we’re not there together. So one tip I like to share with faculty is that okay, if you’re recording a video for the in class, mimic, because you’re not actually meeting in class. What I always say is “okay, well make the video, but if there’s a point where you’d want them to answer a clicker question… I’m a big clicker guy… or if you want them to do an activity, just say, Okay, everyone, pause the video here. Take a couple minutes, think about this problem, what’s the answer or work on this, whatever it might be. When you’re ready, unpause the video and keep going. That’s a way that you can add the active learning to an online asynchronous class as part of the bigger high-structure model. I find when I have to record an online video, if I have traveling for a conference because I have to miss a day of class. I’ll have a 50 minute in-person class, when I make the video recording it’s only about 20 to 25 minutes, because all the active learning I don’t do in the video recording, but I give that tip… I tell my students, hey, pause the video here, answer this quick clicker question, solve this problem, come back when you’re ready. And so that’s a way to build the active learning into the asynchronous part, which again, is part of the overall high-structure piece.

John: And also, if you want to take it a little bit beyond that, you could use one of the tools where you can embed the questions directly in the video, and have them auto graded. I use PlayPosit for that, and it’s possible in Panopto, and EdPuzzle is another alternative that many people use. PlayPosit works really well. And I’ve been using it for a couple of years.

Justin: I just learned about PlayPosit maybe three weeks ago, I was doing a workshop at CU Boulder on clickers. And I kept hearing PlayPosit, it does seem like a very powerful tool to automate that active learning in the video piece, which I really like. I just haven’t had a chance to play with it.

Rebecca: So you did just mention that you’re a clicker guy, I believe. So do you use a flipped classroom approach in all of your synchronous classes? And how are you using clickers in your classes?

Justin: Yeah, I think that’s the technical term these days, clicker guy. So, I’ll go with that. I’ve been using them for as long as I’ve been teaching in various platforms. You name the platform, I’ve used it. I’ve primarily been using iClicker, just because that was the platform we had at UC Irvine and the platform we have here at Mines as well. Yes, I love using them. I think it’s really important. And you mentioned the flipped classroom design there, too, Rebecca. So when you think of high structure, you might think, “Oh, it sounds like a flipped classroom.” And it kind of is because we’re having students do stuff ahead of time. In class, they’re very active, but there’s still that structure piece even within class. I guess maybe I haven’t seen a truly flipped class because I think flipped classes, I think in class is like purely work time, purely activities, purely worksheets, homework type assignments, whereas I do a series of clicker questions, discussions before or after numerical problem solving, if it’s more of my engineering classes that I teach in thermodynamics, or material and energy balances, more conceptual sometimes if it’s biology or anatomy and physiology, but I’m breaking up a lot of activities and any talking with clickers. And so the clickers… I love all the modern bells and whistles that they have as that’s the another technical term I use, moving beyond multiple choice. And when I do workshops for faculty with clickers, that’s what I triy to get them to do. Okay, yes, you know, you can do A B C D E, but can you do multiple answers? Can you do target questions or hotspot where you touch the screen? Can you do ranking or ordering? numerical answers? …and I’m trying to get this traction on my own campus too. So even this semester, my first five questions of the semester, which I didn’t do intentionally, but after I wrote them, I realized, oh, I should do this every class now… my first five questions in my introduction to biomedical engineering class, each one was a different question type. So we did multiple choice, we did multiple answers, we did short answer, text entry, we did numerical, and we did target or touch the screen. And when I was done, I asked my students, “Hey, who’s ever used those other question types before?” And maybe four hands went up, I said, “Cool. What class did you do them in?” and they said, “Oh, your class last semester.” I seem to be the one and only that I know of on my campus that’s trying out these other tools, although like I said, I’m trying to change that. So yeah, if you’re using any kind of device like this, any type of ed tech, for that matter, make sure you justify it, justify the cost, and you make use of those bells and whistles in class. Or if it’s out of class, courseware, whatever it might be, just make good use of the tool, and you’ll find your students that are going to be able to buy into it and use it more effectively, and hopefully learn more from it.

John: And one option that we have here is a campus license, which actually is much less costly per student. And that reduces that barrier of students having to pay for it, which has led to a pretty rapid expansion in the use of it on campus.

Rebecca: One of the things that I really like about your example of the five questions is that extra level of scaffolding, of introducing all of the question types right away, and giving everybody an opportunity to practice those question types that you’re going to be using all semester. And so I just wanted to make explicit that other layer of scaffolding that you have built in there.

Justin: Yes, teaching students how to use the tools is very important. Thanks, Rebecca, for mentioning that, because whether it’s the app now on your phone for these clicker devices, or if it was the old physical device, there’s a learning curve with them. And same thing, even if it’s computational tool, or like Desmos, or something for a calc class. Yeah, you got to be able to teach students how to use the technology properly first, before you expect them to use it well. I will say though, with the learning curve of the clickers, when I was at Irvine, the app wasn’t really there yet. So everyone had the physical iClicker remote, and this was the iClicker w, so you could do text entry, and you could do number entry, but you had these up and down arrows, which you had to click to go through the alphabet. So I do the type of clicker question where I like to give four statements on the screen, and I say, “Okay, well tell me if they’re true or false, and you have to click in all four.” So you would click in a string of T’s and F, so it’s like TTFT, or FFFT, whatever it might be. And so when I would do this in intro bio there with 440 students, it sounds like a swarm of locusts, all the clicking to get to the T’s and then someone says, oh, you should change it. Just make A be true and B be false? I said “Great idea, I’ll do that.” But now with the app, we lose the sound effects and iyou can just type in T’s and F’s and it’s a little bit easier to use.

John: One thing I haven’t tried with iClicker, and I do plan to do it this semester is allowing students to rate their confidence in their answers. Have you tried that yet?

Justin: I did just last week. So I just found out that was available this semester, and I gave it a shot. And it was kind of fun. Like the first day I turned it on, they’re like, Oh, look at this, this question was 80% confident, and now it’s down to 40% confident and it kinda reflected the percent answers that were correct. So like the one that was 80% confident it was a single multiple choice answer. And it was pretty much most people got it right. The one that was lower confidence, like 40%, was a multiple select answer. So they had five options, but two or three could have been correct. And so the confidence goes way down through a different question types even. So, I think it was really fun for a day or two, and then kind of the novelty wore off, unfortunately. [LAUGHTER] So I’m going to try to revisit it maybe more in targeted times and targeted questions rather than doing it for every single one. But it was fun to try it. I’d encourage you to do it, too.

John: One of the reasons I was considering it is that it might help students improve their metacognition a little bit by reflecting on how well they thought they knew something and then getting fairly immediate feedback on whether their expectations about how well they knew it actually matched the response, [LAUGHTER] or the feedback to the response.

Justin: Absolutely.

Rebecca: When you’re using clickers, are you also using strategies like think-pair-share as part of your implementation?

Justin: Yeah, absolutely. And there’s that sweet spot of clicker responses that lead to that. So the best practices, I’d say, and a lot of this work came from Carl Wieman Science Education Institute, which I believe is still housed through Vancouver, British Columbia, but he’s at Stanford now. But there’s this great flyer they made like this trifold flyer that kind of walks you through how to use clickers properly, or best practices suggested, and then what are the possible outcomes? Typically, you’d start off with that silence. Okay, click in on your own at first, I tell them I want to hear crickets, just click in by yourself, and then I’m able to see on the app the distribution and so at that point, there’s typically kind of three outcomes. So one is maybe 80-90% have the correct answer. At that point I’ll say “Okay, let’s move on.” But I make sure to take time to have students respond and say, “Okay, well, why is it C?” or to have a little discussion about why it’s not the other answers. Because even though you get 90% correct, there’s still 10% of students who got it wrong. So we want to make sure that everyone’s on the same board. The next option is usually that kind of random distribution. Let’s say if it’s a multiple choice question, you get ABCD each are in the 20 to 30% range. At that point, I call that Hmmm, what’s going on? Was it a really hard question? Did I goof the question? Is there a chemistry exam this evening, so there’s some reason why maybe it didn’t click? And then what I call the Goldilocks case is when you get the kind of 50-50. So maybe you’re split between two answers. And I love actually, when it’s exactly 50-50, I’ll show that on the screen. But sometimes I don’t, and I’ll say “Okay, at this point, now, you’ve all had a chance to try on your own, now talk to each other.” So that’s kind of the think-pair-share that’s built into the clicker there. So this is peer instruction at its best. This was pioneered by Eric Mazur at Harvard, people like Jenny Knight at CU Boulder have studied this. And she actually has a Science paper with Carl and a few others that showed when students are doing this… So you give them some quick information on their own. Don’t show them the answer, have them talk to each other. They put a bunch of microphones around the lecture halls at CU Boulder, and they listened into their conversations. And they actually found students are legitimately teaching each other and debriefing the topic, discussing it, tearing it apart. It’s not just the one student says, “Oh, it’s A ,everyone else, click A.” They’re actually debating it and talking about it, so that you get that true peer teaching and peer instruction going on. And then typically, you see everyone moving more towards the positive correct response that you’re looking for, at which point you can say, “Hey, look, you don’t need me as your instructor, you’re teaching each other. You’re doing great. Kudos, keep up the good work.” Yeah, there’s so many ways to riff on clickers and use them in different respects. Whether it’s the more traditional question types, or now the more advanced question types, and no matter how you do it, you’re getting students more engaged, they’re having more fun with it. And fun actually is a word they use with clickers. I have a paper a few years ago from the HABS educator where I looked at clickers vs. Kahoot!s, and students rated Kahoot! and clickers both equally fun, where Kahoot! being the more gamified version with trophies and a podium and music and sound and stuff like that.

John: And both Eric Mazur and Carl Wieman and some co-authors had done some experiments on the use of clickers with that methodology with answering it individually and then discussing it and voting again. And they found some really substantial learning gains in both of those studies. And we’ll include links to those in the show notes. In all areas, we’ve been seeing some significant equity gaps, but I think since COVID, we’ve been seeing much worse equity gaps in terms of students because learning losses were pretty pronounced everywhere. And that’s especially in math and in the STEM fields, but they were especially large in lower-income communities where schools were not as well funded and where students did not have the equipment and so forth, needed to thrive as effectively in remote instruction. One of the things that some institutions have been using increasingly is co-requisites in place of prerequisites to help students who want to pursue a major in a STEM field, but who would otherwise fall way behind or take many years just to get up to the basic level of math needed for the entry level courses in the discipline. In 2021, though, you had done a study that did a comparison between the effects of prerequisites and co-requisites. Could you talk a little bit about that study and what you found?

Justin: Yeah, absolutely. We saw the same thing probably everyone else did with students struggling, returning from online instruction in high school and having online instruction here. I taught remote synchronous for three full semesters, even though at Mines we stayed open for business pretty much the whole time with in-person classes, just lower capacity. I had prior online instructional experience in my career, so I volunteered to do those online sections for our department. But with the co-rec/prereq issue, I think that’s really important to consider for a lot of reasons. And this work really started when I was at Irvine with Brian Sato and Pavan Kadandale and a few others, looking more in the biological sciences and “do prereqs matter?” It was kind of our big research question. And then I carried that over to Mines and applied that to chemical engineering too. The short answer is: it depends. So first of all, and kind of why do we even have prereqs or co-reqs? A lot of it seems to be more of a management thing. So if we want to control class sizes, moving from first year to second year, and so on, and so forth. But there’s definitely an idea of well conceptual understanding and carry forward for if you have Bio I, well, those skills you develop could be used and count for something when you get to Bio II or same thing with the calc series or whatever it might be. However, we don’t know. It’s unfortunate that I think programs don’t sometimes look at those connections, that vertical alignment, if you will, between courses in terms of prereq to the following class, or with the co-req issues. At Mines, what I did with the paper you’re referencing, John, in chemical engineering, we have these two courses. One is called material and energy balances, MEB, I’ll call it for short. And that’s kind of like our intro bio version for chemical engineering. It’s kind of like a survey course that covers a lot of different topics, gives you some foundational skills that you’re going to need as a chemical engineer. We also have introductory thermodynamics, and an intro thermo, it’s related to MEB, covers some same conceptual understanding and problem-solving skill development, but it’s more on the nature of energy, and that transformation understanding. So typically in chemical engineering curricula, and I’m getting in the weeds here, so apologies for anyone who’s tuning out cuz you’re not a chemie, but MEB comes first, that’s typically either the fall of sophomore or spring of sophomore, you take that. First, it’s kind of like your gateway class, and then that’s a prereq to intro thermo and everything else you take. At Mines though, we do a little bit different. Mines, we do intro thermo first, fall of sophomore year, and then in the spring of sophomore year, you take MEB and coming from that background myself as a student at Penn State, I wish I would have had that way because intro thermo is the more… I use the word gentle… it’s a gentler introduction to chemical engineering than material energy balances is. But the idea here is that you can take thermo as a prereq in the fall or as a co-req in the spring with MEB. So the natural question came up… it’s a nicely well organic experiment to test is, well, if you have the thermo as the prereq do you do better than if you take thermo as a co-req with MEB. And this has implications for advising and its implications for progression through our major through repeating classes, all sorts of things. So it’s a really worthy study and my student, Jordan Lopez, at the time, he was an undergraduate student in mechanical engineering, and I love working with undergraduates on these SOTL and DBER projects. Jordan came along with me for this we did a quantitative assessment to figure out okay, well if students in MEB, did you have thermo as a prereq or co-req? How’d you do in MEB? And then we also asked the students qualitatively “Okay, well, do you think having thermo as a prereq or co-req matters? And if so, what do you think? And what we found was there was actually a big deal. Students who took thermo as the prereq did significantly better in their overall course performance in MEB than if they took thermo as a co-req, and that’s using linear regression models controlling for incoming GPA and things like that. Students also felt the same way. They felt that if you have thermo as a prereq, you would do better than having thermo as the co-req with MEB, and again, the quantitative data bore that out. The reasons they gave for that was because they get some opportunity to get more familiar with the discipline, with how we approach chemical engineering, how we do problem-solving skills, and having that foundation in the prior class allows them to do better in the follow up MEB course. In this case, it mattered, prereq vs. co-req. However, in our studies at Irvine, with Brian and Pavan and others, we found it didn’t really matter so much whether you took for example, microbiology lecture before after microbiology lab, you would think those two would be highly correlated one as a prereq to the other, it didn’t really matter in the result. Same thing with anatomy and physiology sequences, it didn’t seem to matter too much, in other papers in which we cite in these studies looking at organic chemistry sequences, economic sequences, it’s kind of hit or miss with whether prereqs matter or not. Long-winded segment here, but I think we as programs should be taking careful look at our prereq sequences and core sequences in general to see what, if anything, our students carrying over from one course to the other, and maybe we should loosen that up a little bit, because if they don’t matter, that can help students be a little bit more flexible with their degree planning, and time to graduation and things like that.

Rebecca: Speaking of prerequisites, faculty are often complaining that students don’t necessarily recall [LAUGHTER] information from prerequisites as they go into a sequence like we might expect. In 2018, you conducted a study that investigated the effect of physiology prerequisites on the future anatomy and physiology courses. Can you talk a little bit about that study and what you found there?

Justin: Yeah, so that was what I was alluding to there, Rebecca, with some of the work I did with Brian and Pavan. And in those cases, there wasn’t too strong of an effect, if anything, with the sequencing and the ordering that students took these classes. At Irvine, we did have human physiology as a prereq to human anatomy. I know that sounds a little funny to those of you in the A&P space. But the reason we did that was because of kind of a controlling the size of things. Our physiology course there was a lecture-based course, it would have 3-4 hundred students in it every quarter… talking about over 1000 students a year taking this class, versus the anatomy class, which had a lab, we can only handle about 144 per quarter, so availability of seats in the human anatomy was much, much lower than physiology, and also not as many students wanted to take anatomy versus physiology. So that’s kind of why that ordering existed. And so we tested that, though, looking at with what Brian and Pavan and I came up with, we call it a familiarity scale. How do you do on questions that are based on how familiar you are with the content based on the prereq? What we did was we had the prereq instructors look at the follow up course exam questions and write them as very familiar or not familiar based on basically whether it was covered or not. And then we looked at student performance on those questions based on having the prereq or not, and we didn’t see much of a difference based on the very familiar versus not familiar questions. The way we designed those studies, we didn’t come up with any strong conclusions, again, on the biological sciences side saying that, yeah, these prereq sequences matter. But on the chemical engineering side, which I just described, that seemed to totally make a difference, the ordering of the classes.

Rebecca: It seems like it’s really important to think about why we’re structuring the curriculum in the way that we are. And is it just traffic control? Or is there actually a legitimate reason why we’re hoping that they are scaffolded in the discipline?

Justin: Yeah, I think it’s reality, a little bit of both that happens, which makes sense, kind of have that traffic control, but also making sure that that alignment occurs through our new programs or existing programs, and just taking the time as a program or department every so often to say, hey, let’s look back at this and see, why are we doing it this way? Things need to change in this modern day.

John: One thing I wonder a little bit, though, when instructors are complaining about how little students remember from the prerequisite courses that they’ve taken earlier, is how much of that may be due to the incentives provided to students. The way many courses are structured, not in the sense of the structure you were talking about, encourages students to do a lot of cramming before the high-stakes exams. And we know that that results in very little long-term recall. Might some of these issues be resolved if we could encourage students to adopt better learning strategies, and if we could design some of our courses at the lower level, perhaps, to build that in, using the type of structure that you’ve been talking about? Because at least from what I’ve seen, that’s not so common? You picked up this stuff fairly early, but I don’t think that’s part of the training of most of the faculty in STEM fields or in most disciplines.

Justin: Yeah, I agree with that. And there was even in 2018, I believe, in Science, a paper, I think they call it “The Anatomy of STEM Education in North America,” it was something along those lines, where they looked at a big survey a big swath of courses and trying to see who’s using Active Learning who’s not, they use the COPUS protocol, the observation tool to characterize what’s happening in the classroom, and they broke it down in these seven different buckets. And even at that time, a very small percentage of the courses surveyed in STEM were taught using these student-centered strategies, not necessarily high structure, but the active learning, student-centered ideas. But I completely agree with you, John, if we can get more faculty on board with using these types of evidence-based practices, which yes, it takes some time, takes some energy, takes some foresight to develop these courses. But you do the same thing with your research, it takes your time and energy and careful thought to put in your research experiments. We should put the same energy into our classes too. And if we can do that at the early stage, which again, there’s such a huge issue with loss of learning. Not only that, but also lots of students from the early stage. There’s a paper after paper for these bigger courses, taking them as quote unquote gateway classes, we get a lot of attrition at these levels especially of students who might not be as well represented in STEM. We can add high structure. We know that works. We know that helps students do better and succeed. It might not work the first time, don’t get frustrated everyone. There’s a great paper from Anne Casper and Scott Freeman about having True Grit with being able to try and try again. So in her case, she tried adopting high structure at a smaller school in Michigan, it took her about three tries to get the right formula for it to work for her students to see success. And that paper documents that trial and error over a few semesters. But if we can use these types of methods in our classes, ideally, our students are going to be better prepared then for future classes. I do these things called Reading guides, which again, another shout out to Kelly, I got a lot of inspiration from her at Carolina for these, these are just Word documents that I make. And I have a bunch of these on my professional website. If anyone’s interested to download them for free, go for it. They’re just Word documents that help students read the textbook and again be more transparent with what I want them to know. So it has them define terms, fill out tables, make little drawings, they answer checkpoint questions in the text, summarizing things in their own words. And with the reading guides, we’re able to help students again acquire that content and then use it in the class as needed. I’ve had students in follow-up classes say to their instructor, “Well, where the reading guides at?” And they’ll come to me like, “Hey, what are these things? What are they talking about?” So the point being with that story, though, is that I tell students that “Hey, even if you go to a follow-up class, where it’s not highly structured, you’ve developed so many great metacognitive skills, you’ve developed so many great self-regulated learning skills through this class that you can then apply it and add your own structure to follow-up classes, if needed. And these are the kinds of tips that I love working with faculty about to try to help them transform their classes when I visit a campus and do a workshop or work with faculty one on one or on Zoom or whatever, trying to take these practices, which again, are rooted in the evidence, they’re rooted in the literature, but we have to tweak them to your own personal situation, your own student body, your own courses and demographics and everything. You all know your students way better than I do. What I try to do is combine what I know from the literature and the evidence. And that says a lot of this is in the book I’m writing on high structure, it’s going to guide you through the course-design process, a lot of practical outcomes and deliverables. But you got to tweak it and match it with again, your unique circumstances to achieve those positive outcomes.

Rebecca: I think one of the nice things about introducing students to some strategies for high-structured learning and retaining information is that if you have things like your reading guide, and they show it to another instructor, now they might request that of their instructor and the other instructor might decide, “Hey, this is a good idea. This is a strategy I want to adopt too.” And that’s some of the best ways to get some of these techniques to spread.

Justin: It really is. It’s that camaraderie building through seeing each other’s practices, seeing what’s going on. I’ve been part of a project here at Mines since I got here almost six years ago now where we’ve been working on kind of revising how we evaluate, and what we consider effective instruction to be. So we’re trying to take a more holistic review of how we take into account the best practices of teaching and student learning. And one of the big pieces there is peer observation. So we’re actually rolling that out, as of this week and last week with doing departmental trainings and helping faculty see how we can do peer observation to learn from each other. I learned so much from going into another person’s classroom or looking at their Canvas site, or their syllabi or their materials. And I really got this from Malcolm Campbell, who was at Davidson College in North Carolina, when I was a postdoc, this is going back 14 years or so. And Malcolm told me once on the phone, he said, “Find someone who you consider to be a master teacher, and go watch him teach.” But he said “don’t go just once, go a lot. Once a week, if you can for several weeks, and you’ll get to see them handle different situations, you get to see the ups and downs of the semester, you get to see what it’s like on the day where the midterm gets passed back. Or you get to see what it’s like when they’re getting to a really difficult topic or there’s some kind of disruption that class and how they handle it.” That’s the one great thing about peer observation is that if I go to your classes, sure, I’ll be able to give you some comments or feedback on what I saw, but I’m going to learn probably more from seeing you two teach than whatever I could give you and then I’m able to incorporate that into some of my lessons and my teaching style. If we can just change that culture, make it a little bit more okay sometimes to talk about teaching, share teaching strategies, see each other teach and have fun with it really and learn from each other, I think that can go a long ways towards, again, improving student outcomes and helping them do better in all aspects of college and life.

Rebecca: I found one of the most fun opportunities for observations is doing observations outside of your own discipline. It’s really informative to see how people in wildly different disciplines approach teaching and the way that they operate their classroom. I remember visiting a dance instruction classroom when I was at Marymount, at my prior institution, and it was really interesting, it was fascinating to me about how specific and transparent every little move was and how to correct things and the anatomy that was being discussed and just the level of depth that you might not realize how something transpires in a classroom unless you’ve actually had the opportunity to observe it.

Justin: I’m going to play that some for my faculty Rebecca. I thank you, because that’s what we’re trying to do at Mines is not intra-departmental, but rather inter-departmental observation. So getting across the disciplines for sure. Because yeah, you learn so many different things. And even if you’re just going from mechanical to electrical engineering, there’s still a lot of differences between those types of courses, you might see what’s going on. And I’ve learned that myself, I’ve watched some economics instructors teach at Mines, no idea. I feel like I maybe should know this stuff to be a better financially literate person myself, but I learned so many cool ways about how they’re teaching, but I also learned some cool concepts.

John: We do have an open classroom project here on our campus, we keep hoping more people will open their classes and more people will attend. But the people who have participated have found it universally to be valuable. So we’re going to keep doing it, and we just hope to see it become more a part of the culture.

Rebecca: Sometimes just indicating to a faculty member that you’re interested in their content, and you just want to sit in because you’re curious is a great way to learn new content, and maybe get an opportunity to observe someone teaching. [LAUGHTER]

Justin: And yeah, I definitely pitch it that way. Like I want to learn from you. And you get some new ideas. And I feel like in that case, faculty are more than willing to have you in. Well, yeah, Best of luck with that open classroom project. I’ve seen those types of programs in the country kind of sometimes hit sometimes miss. But best of luck with that.

John: One of the things you’ve done is just some research or some experiments involving two-stage exams. Could you talk a little bit about how you implement them, and what you found in general? And how did students react to the two-stage exams?

Justin: Yes, so I’ll try to be brief on these because I could spend probably 45 minutes on these myself. But yeah, two-stage collaborative exams, or more affectionately called group quizzes or group exams for short. There’s been a ton of literature on this Jim Cook, UC San Diego, he really helped me get started in this about five years or so now. But it’s all disciplines. You look it up, and the one paper I have, you mentioned in the intro, there’s a lot of references to different STEM disciplines that use them and some non-STEM too. The idea, though, is that we push active learning, we push group work, we push collaboration, but then we assess you by yourself with a pencil and paper and a calculator on a piece of paper, so why not change the dynamic there a little bit. And the two-stage idea is that first you have students take an individual quiz or individual exam, and I personally have gone to a weekly quiz model with my high-structure courses. I don’t do midterms anymore, I don’t do finals sometimes even. I know that’s taboo sometimes, but it depends on the class and I might not even do that. My colleague in Irvine Adrienne Williams says with high structure by going to the weekly quiz model, instead of having these giant peaks of anxiety with the two or three midterms, we just have a smooth level of anxiety the entire semester, and spread it out a little bit. But, for me, group quizzes then, what they look like is students take the individual quiz, turn it in, then they get in a group, this is a predetermined group, they know who their group is going to be. And then I give them a group quiz. That group quiz in the paper that you referenced was an identical one. So they took the identical two problems. And this was a MEB material energy balance class. So it was just two numerical problems, problem solving. They did that again as a group. However, my other courses now I do a different quiz. It’s either an isomorphic question, so slightly similar, but a little bit different, maybe in intro thermo or if it’s biology or anatomy and physiology, completely different set of questions. Then they do it as a group. The reason we do this, again, was trying to get this collaborative piece in the group setting. But also, when do you find students are most excited to talk about a quiz or an exam? It’s as soon as it’s over, they go walk out, the hallways abuzz, everyone’s all excited, good or bad excited, but they’re talking. So let’s capture that energy and do it in the classroom through that group assignment. Now, the group quiz is usually a fraction of the weight. In the literature, you’ll see, it’s usually let’s say you call the whole experience 100%, the individual quiz, maybe 80%, the group quiz is 20%. But that can vary from 75 up to 95, however you want to do it. And again, they’re covering the same kind of concepts just in that group dynamic. And so when I did this the first time, I got some consultations from my co-instructors, Rachel Morrish, Dave Marr at Mines, and I was a little bit nervous to see how it would go. But it was a hit. It was an absolute blast. The energy in the room is one thing I cannot describe it strongly enough here through audio, it’s just you got to see it. The students are energized, they’re talking, they’re debating. They’re working through the problems together. They’re trying to figure out, I will use the F word here. It is fun. It is a very fun experience to see. I’ve had students tell me that after the quiz is over, like that was a lot of fun. Talking about spreading things on campus. This is one thing that has spread a little bit at least within my department of chemical engineering, a few other classes have been using them now. And I collected some data on this, which I published, showing that… which makes sense, there was no shock… but the group quiz score is higher than the individual score because you’re tackling this together right away. And then also though, students strongly preferred it. The affect, the positive attitude response was through the roof. Both of those results, these are replicated from other disciplines, they see the same kind of things. I think it’s a really nice way to promote that community in the class, show that you’re working together, add that active part to the assessment. However, I’ll end with saying there can be some resistance to this, especially from students who might feel like “hey, I can do it all on my own, I’m fine.” And then they have to work together with maybe some students, they don’t know as well. You might get some resistance from students saying that I don’t want to work with someone else, I wanted this on my own. So be prepared for that. Also, accommodations with testing, if you have students who get extra time, that can be difficult to manage. I will say though, from doing this now about five years and four different classes at Mines, I’ve never had a single issue with students and extra time. What I typically do is I’ll have students get the extra time for the individual part, then they come join us for the group part and have the normal amount of time because in that group setting the students with extra time, they’ve always told me and I always ask them, I say, “are you okay with this?” And they’re like, “Yeah, it’s fine to have the normal time because I’m in a group.” So just some things to be aware of, if you’re going to try them out. And again, I could go on and on with these, so if anyone wants to learn more, hit me up. I’m happy to chat with ya.

Rebecca: Sounds like a good day to visit a classroom, huh?

Justin: It’s an energetic day for sure. Although you might not see much teaching going on if it’s just the assessment part. But it’s fun to drop in and see what’s happening.

John: There is a lot of teaching going on in their second stage, though.

Justin: Absolutely.

John: In fact, when I first did it, I was so excited about it, I made a short video recording and sent it to Rebecca, so she could see the dynamics of that interaction.

Rebecca: And hear it.

John: It was just really, really different than going over a quiz, where some of them would be really happy, but not that focused. And the students who did poorly were generally pretty disengaged when we went over a quiz ift they didn’t do so well. But when they were explaining it to each other, it was so much more positive.

Justin: Yeah. And you’re right, the teaching is happening. It’s coming from the students to each other. Not for me necessarily, but it’s coming from them. And it’s so powerful to see… absolutely to hear that live.

Rebecca: But you’ve set up the structure to facilitate it. So therefore, you’ve done the teaching.

Justin: [LAUGHTER] Thank you. Yeah.

Rebecca: So we always wrap up by asking: “what’s next?”

Justin: Yeah. So for me, what’s next? You mentioned at the top, John, I have this new position, I’m Associate Dean of Undergraduate Studies. And I mentioned in passing, I have a side business I called Recombinant Education. I do workshops for faculty. I’m writing a book. For me, I don’t know what happened, but last year, I had a birthday the ends in zero. Things have been a little wonky in my brain lately. And I listened to Taylor Swift now, sometimes. I never used to, but I think a lot of people do that. So it’s not just me turning that age. But the point being is that I’ve been doing this enough time now that I feel like I have things to share. And I’m trying to do more of that. So I’m trying to, and I’m still nervous to do things like this kind of stick my neck out and even talk to folks like yourselves, but I want to share best practices with teaching and learning, specifically with STEM education, because I still hear from students and I still see it from time to time, students are just not getting the best classroom experience they should be getting. College keeps getting more and more expensive. Students don’t deserve to have less than excellent experiences, in my opinion. I’m doing what I can on my own to share these best practices. Someone called me a one man teaching and learning center, it’s probably a fair way to say it. One of my students said, “Oh, you’re teaching teachers how to teach,” and that’s, I guess, another fair way to say it. But again, I got the energy for it now. I kinda have this midlife crisis going on too where I want to make some bigger impacts on the world outside of my own bubble, whether it’s at the administrative level at Mines now or across the country, or even the world. So I love working with other faculty on all these different areas. And that’s what I’m trying to make a big part of my day-to-day life now. But I’m still in the trenches. I’m still teaching classes every semester, because that really keeps me rooted, lets me try some new things out, still doing the DBER work and the SOTL work, working with students and just trying to have a blast and do what I can here in the time I have left.

John: Well, thank you for joining us. And we’re really looking forward to that book. And I hope you’ll come back and talk to us again when the book is close to coming out. Or sooner.

Justin: I would be honored to come back anytime John and Rebecca and if both of you are ever in the Denver golden area, please let me know. I’d be happy to show you around out here.

Rebecca: Well, thank you so much for joining us. It was fun to talk to you and to hear about the fun happening in your class.

John: More F words.

Rebecca: Yeah, [LAUGHTER] a lot of F words.

Justin: Yes. [LAUGHTER] Thank you both. I appreciate it. It was fun.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

GANESH: Editing assistance by Ganesh.

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325. Looking Forward to 2024

As we enter this spring semester, we take a break from our usual format to discuss what we are looking forward to in 2024.

Show Notes

Transcript

Rebecca: As we enter this spring semester, we thought we’d take a break from our usual format to discuss what we’re looking forward to in 2024.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

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John: So what tea are you drinking now, Rebecca?

Rebecca: I’m drinking Ceylon tea.

John: And I have ginger peach black tea from the Republic of Tea.

Rebecca: So it’s a new year, John, and we’re gonna have a nice positive episode. So what are you grateful for?

John: I’m grateful that we survived another year. I’m grateful for the continued return to face-to-face instruction and a continuing return to a more normal classroom environment and college environment after all the disruptions from COVID that lasted for a while. And I’m also grateful for the initiatives that we’re using on our campus, and most campuses, to provide more focus on equity and trying to reduce some of the equity gaps that we’ve been seeing. And I’m seeing a general interest in that across a wide range of faculty and the administration. And we’re just in the process of running some workshops, and we’re getting some really good attendance at workshops that focus on techniques that faculty can use to improve equity and reduce some of those gaps. And I’m looking forward to seeing continued expansion of more equitable practices. And also, we’ve had quite a few people trying to implement the TILT approach that Mary-Ann Winklemes has talked about on a past podcast episode, and we’re hoping that that, combined with the increased structure that many people are trying to use in their classes, will help provide all students with more equitable outcomes.

Rebecca: I’m really glad that you have brought up equity, John, because I was just reflecting on a couple meetings that I was in just this week, and thinking about how equity oriented many of our colleagues are. And it’s really exciting to see them really advocating for policies, instructional practices, and many other things that are really equity oriented, and thinking about inclusion, and access, and all the things that you and I have talked about for a long time and have cared about and tried to implement in our classes. I’m also really grateful for, and I know you are too, for the many guests that we’ve had who’ve shared their expertise with us and with our audience. When we do these weekly episodes, it’s so great to have the opportunity to talk to such experts, to learn from them, to stay fresh with what’s going on, and to be able to share it with everyone else. It’s an experience that I didn’t know that I wanted, and I’m glad that we get to continue doing it.

John: And one other thing I’m grateful for from last fall is I attended my first POD conference, and I got to meet dozens of guests that we’ve talked to before. And we’ve talked to them, we’ve seen them on camera, but it was so nice to meet them and talk to them in more detail and in more depth in person.

Rebecca: I felt that way when I went to EDUCAUSE for the first time this year and connected with a number of colleagues focused on accessibility and growing that network and really connecting beyond just names and emails and other ways that we’ve communicated.

John: What are some of the major things you’re watching in the higher ed landscape? We’ve seen a lot of changes going on in the last few years, what are things that you’re going to be focusing more of your attention on in the next year?

Rebecca: I know that some of the things that we’re working on in grad studies and that I’m personally really involved in are kind of some increased accessibility resources for our colleagues at Oswego as well as SUNY. I’m looking forward to building out some of those resources, sharing those resources, and wrapping up a couple of research projects related to accessibility and getting to share those out. And I’m really excited that the higher ed landscape generally is having a lot more focus in this space because students with disabilities have been often overlooked in our diversity, equity, and inclusion initiatives. And there definitely is a push to be a little more inclusive, and to have that population represented in these efforts and initiatives. We’re also really focused on ideas of belonging for a wide range of students, thinking about how do we get our online students connected to each other and to the larger population of students and to see them as members of our community, extending some of those features and opportunities for international students and really thinking about what some of their needs are to be successful at our institution, especially with our kind of rural location, and what can make things really excited. So I’m really looking forward to finding ways to support our students not just in the courses that I’m teaching or in my instructional role, but also in policies and procedures that we’re implementing at the institution,in grad studies, but more broadly as well. How about you?

John: One of the things that I’m really following closely is the development of AI. This came about a little over a year ago and it’s been a really disruptive influence. It offers a lot of tremendous possibilities, but it also provides some challenges to traditional assessment, particularly in asynchronous online courses. So I’m looking forward to continued development, it seems like there’s new tools coming out almost every week. And it offers some really nice capabilities to narrow some of the equity gaps that we have by providing low-cost assistance for students who may not have come into our institutions quite as well prepared. It offers a possibility of students doing a little bit more retrieval practice for those classes where instructors are not providing those opportunities. It offers students who, again have a somewhat weaker background, to take more complex readings that they may have been assigned and simplifying it and creating a more accessible format to help students get up to the level they need in their classes. And so it provides tools that can help students improve their writing, and so forth. The challenge, of course, is that it can also be used as a substitute for learning in some classes unless assignments are designed in a way, and assessment techniques are designed in a way, that reduces the likelihood of that and that’s one of the things we’ll be working on a lot this year, ways of coming up with more authentic assessment and ways of providing more intrinsic motivation for the work that students are doing, so that students can see the value of the learning rather than focusing entirely on grades. And one of the things we’re doing is we have a reading group coming up early this semester on Grading for Growth by Robert Talbert and David Clark. And we’re, in general, encouraging faculty to at least consider the adoption of alternative grading systems, which shift the focus away from students trying to maximize grades to maximizing their learning. And there’s a wide variety of tools that could be used for that, ranging from mastery learning quizzing systems, which many faculty have already been doing through specifications grading, contract grading, labor-based grading, and also ungrading.

Rebecca: Yeah, it’s really exciting that we’re going to focus on that semester, something that I’ve been interested in for a long time and have been using in my classes as well. I’m glad you mentioned AI, there’s certainly a lot of promise, and I’ve been really excited by how many faculty, staff, administrators who’ve actually really been engaged in the conversation around AI. I think sometimes there are new innovations and things and people kind of brush it aside and don’t always think it applies to them or isn’t relevant to them. But I think this is something that’s relevant to everybody. And most people are seeing that and engaging in the conversation, struggling in the conversation, but at least we’re doing that in community. And I think there’s some power in that as we think through policy, in assignments and all the things that we need to think about to provide an enriching experience for our students, but also engage and use the tools and the power that they offer.

John: One other thing I’m following is the development of a wide variety of new edtech tools. We saw an explosive growth in the development of tools and expansion of their capabilities in response to the COVID pandemic, but that growth and expansion hasn’t dropped. And we’re seeing more and more tools that have often been designed based on research about how students learn. And I think we’re going to see expanded use of many of these tools in the coming year.

Rebecca: And I think a lot of faculty got used to experimenting with these tools during remote education and are continuing to use them in physical and virtual classrooms, which I think is really exciting, maybe even more exciting to me was attending big conferences like Middle States and actually having a presenter use some of these edtech tools as part of a plenary. So rather than having more of a lecture style session, it was more of an interactive session, which doesn’t always happen at conferences of such scale, or these more leadership conferences. So it’s exciting to see that we’re modeling some of these practices at the highest level so that the wide variety of individuals involved in higher ed are experiencing learning and engaging with these kinds of tools. Along the same lines, I’m also excited that many of these tools are starting to actually attend to accessibility, in part because higher ed institutions are really pushing back to third-party providers and requesting them provide information about accessibility, and even refusing to adopt tools if they aren’t meeting basic accessibility principles, which I think is really excited and really important.

John: And I saw something very similar both at the POD conference where you might expect to see people creating more interactive workshops, but I’ve also been seeing it in the workshops that we’ve had in the last couple of weeks here. We have a record number of faculty presenting in workshops, they’re using polling, they’re using tools like Mentimeter and they’re doing many more interactive activities than in past years. If we go back a few years, many of the sessions that were presented were essentially straight walkthroughs through PowerPoint slideshows with not a lot of interaction with the participants. And our workshops here have been both in person and remote over zoom. And people have been working really effectively to bring all the participants into the discussion and into the activities, regardless of whether they are in person in the room or remote. And it’s been nice to see that. Much of that I think did grow out of the experiences of COVID, and people just getting more comfortable trying new tools.

Rebecca: Come to find out, practice helps us learn things.

John: Also, our campus enabled the AI Companion in Zoom, which will provide meeting summaries for people who arrive late or people who come in at the end of a discussion. And I think that’s going to offer some nice opportunities for people who may have missed part of the discussion early on in a session, or in a workshop, or in a meeting, because so many of our meetings now take place over Zoom.

Rebecca: And there’s lots to be watching that are also highly concerning, but John and I resolved that we weren’t going to focus on those today.

John: So this will be a relatively short episode. [LAUGHTER]

Rebecca: So continuing on this theme of gratefulness and positivity, John, what are you looking forward to trying this year, or focusing on in your own work this year, or committing to this year?

John: One thing, and this partly follows up a couple of podcasts we’ve had in the last year or so. In our campus, many departments are working to build in some of the NACE competencies into their classroom. And there’s some really significant advantages for that. If it’s done well, it will help students recognize the intrinsic value of the things they’re learning in class and recognize that these are skills that they’re going to need later, which again, helps provide much more motivation for students to learn than if they just see a series of activities that instructors ask them to do, and they don’t see the value of that. So by making the connections between what we’re doing in the classroom in terms of the development of critical thinking skills, teamwork, and all those other NACE competencies, it offers some really serious benefits for students and for faculty. Because if students are more engaged in the activities and understand the purpose of them, I think they’re going to be much more likely to focus on the learning rather than again, trying just to get the highest grade. And that’s also very consistent with the TILT approach that we mentioned earlier. If students understand why you’re doing things, they’re going to receive the techniques and engage in them more productively than if they didn’t see the value of those tasks.

Rebecca: Yeah, I’m glad that you mentioned TILT as well. We mentioned it earlier, but I was just remembering that one of the things I wanted to mention while we were talking today is a commitment to thinking about TILT, not just in a classroom context, but all the other places that touch a student experience. So thinking about policies and procedures and ways that we can use a TILT approach to really improve transparency and clarity for our students and provide some equity and access by doing so. The other thing that I’m committed to trying to do is get back to more play, we’ve had some episodes on Tea for Teaching focused on play. And they always get me really excited about some of the things that I’ve done in the past in some of my classes and that I’ve done with some of my colleagues… and that the burden of transitioning during COVID to remote learning, some of these things have taken time and maybe attention away from play. And I’m hoping to take some time in 2024 to put some more attention back on being a little more playful.

John: So, you think education could be fun?

Rebecca: Maybe.

John: Okay. [LAUGHTER]

Rebecca: I’ve moved to doing some exercises and activities again a little more recently that get to some of these more playful ways of creating and making and thinking through complex problems. And every time I do that the students appreciate it. I have more fun, they have more fun, and I think a lot more learning gets done.

John: Since we want to focus on the positive, we’ll leave challenges for future episodes.

Rebecca: We’ve got all of 2024 to do that, John.

John: And we really appreciate, as Rebecca said, all of the wonderful guests that we’ve had since the beginning of this podcast, and we appreciate our audience too. So thank you for hanging in there with us.

Rebecca: Have a great 2024.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

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321. College Students with Disabilities

Sharing student narratives about their experiences can help us to understand how our instructional and policy decisions impact the student experience. In this episode, Amy Fisk joins us discuss to discuss her research project with Rebecca on the perceptions that students with disabilities have of their learning experiences.

Amy is the Assistant Dean for Accessibility at the State University of New York at Geneseo. Amy oversees the Office of Accessibility Services, which coordinates accommodations and support services for students with disabilities. Prior to her role at Geneseo, Amy coordinated a support program for students on the autism spectrum at SUNY Purchase.

Show Notes

Transcript

John: Sharing student narratives about their experiences can help us to understand how our instructional and policy decisions impact the student experience. In this episode, we discuss the perceptions students with disabilities have of their learning experiences.

[MUSIC]

John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

[MUSIC]

John: Our guest today is Amy Fisk. Amy is the Assistant Dean for Accessibility at the State University of New York at Geneseo. Amy oversees the Office of Accessibility Services, which coordinates accommodations and support services for students with disabilities. Prior to her role at Geneseo, Amy coordinated a support program for students on the autism spectrum at SUNY Purchase. Welcome, Amy.

Amy: Thank you. Thank you so much for having me.

Rebecca: Today’s teas are:… Amy, are you drinking any tea?

Amy: I drink tea every morning. So I have Bigelow French Vanilla black tea.

Rebecca: It’s a good way to start the day. How about you, John?

John: In honor of the holiday season, I have Christmas tea today.

Rebecca: I’m drinking Blue Sapphire from my favorite tea shop in Canandaigua.

Amy: Where’s that?

Rebecca: It’s right on Main Street. You should go there.

Amy: I should.

John: We’ve invited you to talk about the article: “Perspectives among college students with disabilities on access and inclusion,” which you co-authored with someone else… Rebecca, I think it was.

Amy: That name sounds familiar.

John: …which was published in College Teaching earlier this year. Before we talk about the article, could you tell us a little bit about your role at SUNY Geneseo.

Amy: So I oversee our Office of Accessibility Services, or OAS. I meet with students to coordinate accommodations and other kinds of support services for our students with disabilities. I monitor policies and procedures within our office. And I often work with faculty and staff on issues related to accessibility and inclusion. So for example, I might do trainings across campus, work with administrators on various committees, and having a voice on issues related to disability, education, awareness, and accessibility.

Rebecca: So prior to this project, Amy, and I didn’t actually know each other. Do you want to share the origin story?

Amy: I started my position here a month before COVID became a thing. So I was kind of thrown into some challenges I did not anticipate. But one of the things I had been thinking about, many of my colleagues were thinking about, was: How are we going to support our students with disabilities? We’re really kind of concerned about their trajectory during this challenging time. We wanted to just get some more information about students’ experiences during COVID. I started talking to Nazely about this, and she says, “You know, I know someone who does research who also might be interested in a potential collaboration.” So that’s how I got connected to Rebecca. And ultimately, we shared an interest in learning more about the impact of COVID on our students within our respective roles on our campuses. We knew that this was a really challenging time for all of us, but especially for our students with disabilities who had already been experiencing barriers pre pandemic. And so we really wanted to hear from our students about their experiences, and what can we learn about access and inclusion moving forward, even when the dust settles and we talk about things post COVID?

John: A lot of the studies that have been done have been quantitative studies. And your study is a qualitative study. Could you talk a little bit about how this qualitative research complements the quantitative research that’s been done?

Amy: Sure. So ultimately, we wanted to gather students’ stories, and many of our findings from our studies are reflective of findings from past studies on challenges and barriers students with disabilities face compared to students without disabilities. But we wanted to identify these specifically within the context of remote learning. And also within the context of navigating this challenging time just in life, we really wanted that student narrative. And we also wanted to assess the positive things that were happening, the practices that were helping our students feel successful, to really help inform tangible takeaways and recommendations to our readers. And we hoped for this information to be relevant, like I said, when the dust settles and regardless of teaching modality. And I think it’s important to highlight that despite the obvious challenges that COVID brought, it has highlighted the importance of accessibility in higher education and really gave us an opportunity to reassess what we’ve been doing, our everyday policies and practices, and we really wanted to highlight that from the student perspective. Beyond that, we also wanted to talk about the needs of our students with disabilities within the context of access and inclusion. So, often disabilities and identities, that tends to be left out of conversations related to diversity, equity, and inclusion. So it wasn’t just about how we need to provide appropriate classroom accommodations, but what are the ways that we can be more inclusive, promote a sense of belonging, proactively provide equal access? So those were the things that we had in mind as we were designing our study.

Rebecca: One of the things that comes up in a lot of conversations, at least more recently in higher ed., is this growing number of students who are registering for accommodations and also the mental health crisis. Can you talk a little bit about that to provide some context for our discussion today?

Amy: Sure. So the mental health needs of college students with disabilities was becoming really apparent before COVID hit, really significant needs related to depression, anxiety, other severe psychiatric impairments. And the studies that had been done around the time of COVID really highlighted those issues of more and more students connecting to their disability services offices, self-identifying as a student with a disability where they have a clinical levels of depression, anxiety, other debilitating mental health needs. And that theme came out in our study as well.

John: Did all the discussions of the challenges of COVID help encourage students to become more willing to declare their mental health challenges or their other needs that perhaps they might have been more reluctant to state prior to this time?

Amy: I think so. I think there is a shift in our culture, and it being okay to talk about mental health and mental illness, for students to say, “I’m having a really hard time, I’m struggling,” because mental health is a spectrum. We all experience a variety of emotions throughout the day, throughout an hour, and throughout our lifetime. And I think it’s becoming slowly de-stigmatized in talking about mental illness and the importance of promoting mental health, especially among our college-age population. A lot of college campuses are really taking seriously the wellness of their students on campus just because of the rise in numbers of students needing that extra support, because colleges across our country are noticing a pretty significant increase. And I do think COVID has propelled that de-stigmatization of talking about mental health.

Rebecca: We’ve talked in the past on this podcast with Kat MacFarlane about some of the barriers that students face in just even approaching and asking for accommodations, having to register with an office of disability services, or whatever the equivalent is on the campus, and having to self identify. And then a lot of students don’t actually choose to do that for a wide variety of reasons, some associated with stigma, but we are seeing increased registrations. So does that mean that there’s increased disability?

Amy: Yes, I think there are a variety of factors and more students connecting with disability services offices. One, I think high schools are better preparing students with disabilities to enter the post-secondary environment. Two, I think our offices are becoming more visible on campus. Again, I think there’s also a de-stigmatization of disability and accessibility services offices, and we’re becoming more visible and relevant on college campuses. And third, I think colleges are starting to talk about disability as an important facet of diversity more and more, I think there’s certainly room for improvement, but I think that conversation is starting to happen. So more students are finding their way into our offices.

Rebecca: So three key themes emerged in our research about the perceptions of students with disabilities, of our institutions, and their experience, and of belonging. And so those three themes are accommodations and accessibility, building relationships, and community, and then course structure and design. Perhaps we can take them one at a time here. Let’s start with accommodations and accessibility. Can you first start with what’s the difference between accommodations and accessibility? Because we know that this is often something that’s confusing to folks.

Amy: Sure. So an a ccommodation, by definition, is designed to remove some sort of barrier that an individual with a disability is experiencing. So an academic accommodation, for example, might be having extra time to take an exam, because timed tests can be a barrier for some students. Maybe it’s a notetaking accommodation because they need assistance accessing that lecture material. Sometimes it’s ensuring that the course materials themselves are accessible, that they can be read through a screen reader. Sometimes the accommodation is related to a course policy such as attendance for a student with a more severe chronic medical condition. So it is an individualized process to assess what an appropriate accommodation would look like. But the purpose of it is to remove some sort of barrier so that this person has equal access to their environment. And so accommodations, though necessary, is something that we’re legally required to provide for the ADA. It’s really a reactive way of ensuring equal access. It’s a floor, it’s a minimum. Accessibility, on the other hand, is about inclusion from the start, so that individual accommodation may not even be needed. And something I like to highlight is that accessibility is not about lowering standards. It’s sending a message that everyone belongs in this space and that inclusion matters.

John: What were some of the most common barriers that students reported facing related to accommodations and accessibility in your study.

Amy: Some of those barriers for students just not receiving their approved accommodations during remote learning, including extended time on tests, for example, or online course materials just not being accessible, or having to continually remind instructors about their accommodations, explain why they needed the accommodation in the first place, negotiating terms of pre-approved accommodations. And this was particularly true among students with what we might call an invisible or non-appearance disabilities such as learning disabilities, ADHD, mental health disabilities, these students are less likely to be believed and questioned about the validity of their disability or their need for accommodation. So those were some pretty significant barriers for students and just not receiving the accommodations that they were approved for.

Rebecca: I think one of the things that was also highlighted as a result of our study taking place, whilst COVID was in full force is how many campus resources students with disabilities and other students depend upon every day. So we had students reporting things like” I didn’t have access to a printer to pull up text when it was more of an image instead of an accessible text that could have been expanded digitally, or having access to a quiet space, like the library.”

Amy: Yeah, that was really significant. And then that is where you also saw some other equity disparities. So there were some students who live down near New York City in very populated areas, there was a lot going down there at the time. COVID, if we recall, some students did not have quiet spaces at home, whereas other students had quiet home offices and their parents may have been at home with them, helping to support them. And then other students who didn’t have a quiet space whatsoever took on more caretaking responsibilities, didn’t have access to WiFi. So those equity disparities continued to widen during COVID beyond the disability barrier, so that was something significant, I think that needed to be highlighted,

Rebecca: What are some of the factors related to accessibility and accommodations that actually resulted in positive perceptions?

Amy: So our students actually reported some very positive interactions with their instructors. So when receiving a student’s letter of accommodation, or like an accommodation notification that would come through our office, some would reach out and ask the student “How can I support you? How can I help provide this accommodation?” One student even noted how they appreciated that the instructor didn’t call them out in class, because that had happened before. So I think just preserving the students’ dignity, reaching out to the student, those were the kinds of things that our students reported as making a significant difference.

John: I know you’re study focused on the status of students during COVID, but in your role addressing these issues now, have the changes in faculty behavior persisted? Have faculty continued to become more sensitive to some of the accessibility and accommodation needs of students as we move back to more classroom instruction?

Amy: So in conversation with colleagues, other disability service providers across SUNY, but also across the country, I think we’ve seen a mix. I think there are some who just wanted to go back to normal, and didn’t we all. I think COVID, again, was a very challenging time and faculty too didn’t have a ton of support, and also really struggled with having that emergency shift to a remote learning modality and some didn’t have the skills or support to really deliver courses in the way that would have facilitated student success. So they were really looking forward to getting back to that in-person modality, back to the pedagogy that we’re used to, and that may have posed some new barriers for students coming back to college campuses. Conversely, we also saw instructors taking some of those learned lessons from the remote learning period and applying them when we did come back to campus. So I do know a number of instructors who, for example, are still utilizing the lecture videos they created during COVID and post them on their learning management system for students who may not have been able to attend class that day, for example, so they can still get the lecture material or recreating their course materials and documents so that they are accessible, creating videos, captioning their videos, modifying some course policies to be a bit more inclusive for students. So I think there has been a change in realizing we can still have students be successful and meet the learning objectives, but in a different and more inclusive way.

Rebecca: I think one of the things that we can highlight that also came out in the student experience, and students reported this in our study, is that some of them actually experienced better access during COVID. Not all but some, in part because some of the technology caught up. And when we first went remote, Zoom didn’t have captions available by default and now it does. And so a lot of these things have become norms that people with disabilities have fought for for a long time and never got.

Amy: And I would say that’s true as well with regard to course policies that may have been amended as well, introducing more self paced work, which is also something that students really appreciated during the remote learning period.

John: I just recently returned from the POD conference where there were many, many discussions of this very issue. And in general, the results there were pretty much the same as what you’ve described, that a lot of the changes that faculty made to better accommodate students needs persisted, but some faculty have moved back to old practices and the results are a little bit mixed. But on average, there seemed to be, in a number of studies, some substantial improvement in faculty responses to student needs.

Rebecca: Based on what students have reported, what recommendations do you have for faculty related to accommodations and accessibility to continue the forward movement as opposed to regressing?

Amy: So, actually I did a talk with faculty of one of our academic departments at the start of the semester, reviewing our office, some of the logistical pieces of implementing accommodations, that sort of thing. But before I started really getting into that, we had a discussion about how accommodations, and the dialogue about accommodations with students are approached, how it’s discussed, how it’s communicated, something as simple as taking time to actually review the portion in your course syllabus related to an accommodation, so maybe an accessibility statement. That tells students that this is important, making sure that your online materials are accessible from the start, that tells students that accessibility and inclusion is important. And students are more likely to engage in a reciprocal dialogue with you about their needs when they feel like they’re heard, when they feel like they’re a valued member of the class, that their accommodations are important and not burdensome. That’s a term we heard a lot in our study, that they’re not a burden, or it’s some sort of requirement that the faculty has to fulfill. And so I think this is probably true for most students, regardless of disability. But students in our study specifically noted how they appreciated when the instructor showed empathy and understanding and flexibility, recognizing that students have significant issues outside of the classroom. We all do, between family, finances, things that are happening in our world today. And I think this is important to acknowledge as well, given that we’re seeing an increase in students from various diverse backgrounds coming into the college environment.

Rebecca: And as we’ve talked about many times on the podcast, flexible doesn’t mean not having standards. [LAUGHTER] And it doesn’t mean a free for all. In fact, a lot of our students benefit from structure, which we’ll talk about, I think, in a few minutes, because that ties to one of our other themes. You talked a little bit about faculty workload related to this, and sometimes the perception that faculty put off is that it’s a burden to provide these accommodations. And the reality is that a lot of our students need very similar things. And so if we think about the common requests for accommodations, or digital accessibility strategies, from the start, we often don’t have a lot of one off things that we do need to accommodate, because we’ve already built it into our courses. That’s not to say that there aren’t accommodations that we need to provide additionally, but it may result in less work, ultimately, to really think about these accessibility principles upfront.

Amy: Right. And I think something as simple as making your course lecture materials available on the learning management system available to students. That can help reduce a lot of barriers for many students who might struggle with keeping up with the pace of the lecture and they end up missing material. A student who may have missed class that one day and just needs that material, other students who need to kind of re-teach themselves the material because, perhaps, they had challenges with staying focused during class. I think there’s a variety of reasons why students would benefit from that, but something as simple as that. Often, when students come to see me, there are maybe students who hadn’t needed accommodations previously, but they encountered a particular course where the policies were such that there were new barriers that arose and if the policy was different, perhaps they wouldn’t need that accommodation. That’s a concrete example of the difference between accommodation and accessibility. Some of our course policies and course design may be inadvertently barriers to students with or without disability. So this might include use of pop quizzes, not making lecture materials available to students, not permitting use of technology, not allowing students to even take breaks in class. And so although the purpose of these policies is probably to make students engaged and have accountability in the course, which these are things, of course, we want… again, we’re not lowering standards… students still need to go to class and do the work. But I think some of these policies actually might be having the opposite effect, and it does for students who request accommodations, rather than focus on learning in the course.

John: I think that many faculty who had only taught in a face-to-face modality before COVID, were able to avoid issues of accessibility by not creating digital content. When they moved to remote teaching, though, they were forced to begin developing digital materials and often received some training in creating accessible digital content. Do you think that that training received during COVID helped encourage more accessible practices by faculty in general?

Amy: I think so again, I think some of these practices have shifted over time, and I think COVID has shed light on the benefits of accessibility, not just for people with disabilities, but for all people. I mean, again, use of captions and subtitles can be beneficial for a lot of folks, whether you’re sitting in a busy Starbucks, whether you have a lot going on in the background, maybe you’re trying to juggle work and family, maybe, again, you’re hard of hearing, and so you need access to those captions. Again, accessibility is for all, not just about or for people with disabilities.

Rebecca: The second theme that kind of emerged in our research was building relationships and community, can you share some insights with faculty about the role that they can play in helping students with disabilities feel connected and included? And you highlighted some of those already: providing accommodations and showing students some dignity and respecting their dignity.

Amy: So again, I think engaging with a student and even something as simple as taking the student aside and asking, “How can I make this course more accessible to you?” speaks volumes to the student, that they are valued, they belong, that their needs aren’t burdensome, and they’re more likely to engage in a reciprocal dialogue with the faculty member when they feel like “Oh, they care about me and my success in this course.” I actually knew about a professor who did an anonymous Google form, asking students “How can I make this course more accessible to you? Are there barriers? In reviewing the syllabus, do you have concerns about something within the course?” One of my students actually told me about this, and said how it really made them feel seen and valued. And they were more likely to reach out to the instructor when they needed help, because some students fail to do so out of shame. They’re in a very vulnerable position to talk about their disability related needs to a faculty member, to an authority figure. And so when you do something as simple as asking a student, “How can I make this accessible to you? Are you experiencing barriers right now?” really opens that line of communication with the student and helps them build a positive relationship with that instructor and for maybe other instructors. It also helps to build a sense of community so that other students know that this is really important, and that inclusion matters. And that’s also sending a message to all their students within the classroom that we appreciate and respect diverse learners here in this classroom. I think that’s a teachable moment for our students as well.

Rebecca: So one of the other things that I think emerged is a desire to be connected with peers, but that faculty can play a really important role in facilitating that connection. So I think oftentimes, we just assume in a classroom that at the beginning of class students are socializing and getting to know other folks and have those contacts, but students really reported that having more structured ways of connecting with peers was really beneficial to them outside of class. And that’s something that I think we might take for granted as instructors in the classroom, that it would just kind of organically happen. But that structure, that scaffolding around that really bubbled up as being pretty important to our students,

Amy: Yeah, that peer-to-peer interaction for an even if it was virtual. One of our students said, “Our instructor had a virtual whiteboard that we could all do group work even when it was asynchronous, which is pretty neat.” So that helps set the stage for positive peer interactions, for peers to ask peers for help and mentorship, which is important. Often, students just feel that going to office hours is the only way that they can receive help. And when you provide opportunities to work together, learn together, that really helps, again, open up a line of communication among peers as well, which is a skill that we’re trying to teach our students.

John: And that was especially severe during COVID. But also, when we returned to the classroom, and students were asked to sit at least six feet away from any other student, it certainly reduced the amount of interaction and it has made it a little more challenging for all students to interact with others. That’s been improving, but I think, perhaps, that experience may remind faculty of the importance of building those types of connections. Because even before COVID, there were always some students who may not have felt as much a part of the class community. But I think we’ve all learned the importance of community during that time.

Rebecca: I think that’s just another example of something that students with disabilities have pointed out as being really important to them. But it’s also important to many other students, too.

John: The third theme that emerged from your research was course structure and design. And most of your findings in that particular category align with many other studies involving inclusive pedagogy and Universal Design for Learning. Can you highlight some of the common barriers that students with disabilities faced in terms of course structure and design.

Amy: So one of our students in the study commonly referred to one of their course LMS pages as a scavenger hunt, where they spent more time trying to find the materials and the information on the course rather than on the assignments themselves. So students in general benefit from an organized LMS and an organized syllabus for deadlines, instructions, policies are very clear and concise, but for students with disabilities, this is particularly important. Many of my students with ADHD, health or chronic medical conditions, or a learning disability, they need to plan ahead, because it might take the students double or triple the time to finish a task. So if students don’t know when their next test is, or if instructions aren’t posted a few days before something is due, we’re really not setting them up for success. And I also talked about some of those other policies and course design that might be inadvertent barriers to our students. And so some of our students reported that they did benefit from self-paced tasks, or on untimed learning assessments, having some autonomy and options for completing assignments in a different format, such as doing a presentation or a podcast, instead of a paper, working in groups or choosing to work individually on a project. Those are some of the specific practices our students highlighted as being really helpful. And again, we’re not lowering standards, they have to meet the same standards and learning objectives, as every other student, just perhaps meeting those same standards in a different way. And that’s what Universal Design for learning is all about.

John: One time in a workshop, a faculty member mentioned that they have students do a scavenger hunt in the LMS, to find various course policies, or to find materials. And I cringed at that and I suggested that it might be better to design your course in a way where the students don’t have to struggle to find things so they can focus their cognitive efforts on learning materials, rather than engaging in scavenger hunts, trying to navigate the course. Has that improved recently?

Amy: I think it has, again, in conversations with some of my colleagues who do this work and talking with faculty, I think it’s a mixed bag as it relates to how instructors are approaching course design in their policies. But other faculty are seeing that changing their pedagogy, changing their policies, changing the way they interact and see students and helping to meet those student needs have evolved, because perhaps they themselves have experienced accessibility barriers during COVID as well. And so it’s become more relevant, because they have that lived experience. And they’re seeing that adopting some of these inclusive practices are actually helping to keep their students engaged, that the students, even if they’re struggling, are more likely to tell their faculty member “I’m struggling and I need help, but I want to stay in this course, what kind of flexibility could be provided?”… rather than, we’ll use a college student term, ghosting [LAUGHTER] the class. So I think things are changing in a direction that speaks to some degree of flexibility and helping students meet those same standards, where the focus is more on learning, rather than adherence to an arbitrary policy.

Rebecca: I think the students really underscored maybe without realizing things like the transparency and learning and teaching or TILT, where being really clear and explicit about what the expectation is and how to get there and how you’re going to be assessed really helps and supports students… that structure and those guardrails is what all of us need. How many times have we worked on a paper the second before a deadline? We work on deadlines, and so if we help students with intermediary deadlines, we’re actually helping them and that doesn’t mean that we’re not flexible,and flexibility doesn’t mean not having those.

Amy: It’s about scaffolding. It’s about recognizing that not all students are coming from the same background and experiences and privilege. They’re not on the same playing field, and so providing those scaffolded learning opportunities… that can really help even the playing field, just providing those scaffolded learning opportunities.

Rebecca: And it’s really some of this scaffolded accountability, so it’s not all due at once, It’s helpful to faculty to remind them that there’s feedback throughout a process on a larger assignment, but also it’s helpful for students to hit individual deadlines to evolve their work as well.

John: And that’s something that is found, as you noted earlier, by Mary-Ann Winklemes in her research on Transparency in Learning and Teaching, and also by Viji Sathy and Kelly Hogan in their research on the importance of structure in reducing equity gaps. While transparency and structure benefits all students, it especially benefits the students who have equity gaps of some form, and it sounds as if that’s also true for students with disabilities.

Rebecca: Yeah, I think none of this is really new, but oftentimes students with disabilities aren’t necessarily included in those studies about equity always, it’s not always one of the groups that’s pulled out separately.

Amy: Part of what’s next is also hearing about the experiences of students with disabilities from other diverse backgrounds, including students of color, students from lower SES backgrounds, students in the LGBTQ+ community, that those experiences are different and that intersectionality is really key in understanding students’ experiences in the classroom and how we can be more accessible and inclusive because, again, accessibility is not just related to are we providing a legally required accommodation, but are we creating a sense of belonging in that space, and giving students an equal opportunity to demonstrate their knowledge and be successful, which is ultimately why we’re all here, I would hope.

Rebecca: So we always wrap up by asking what’s next?

Amy: I think it’s important to not just put a focus on what individual faculty can be doing in their classrooms to support students with disabilities. But how are we promoting access and inclusion at the institutional level, supporting students with disabilities and students from other diverse backgrounds is a whole campus responsibility and faculty needs support in doing that work as well. So I’m hoping what’s next is working with administration, other campus leaders and identifying ways we can really help move that needle in a meaningful way. Making accessibility into larger DEIB (or diversity, equity, inclusion and belonging) campus initiatives, our campus-wide policy, strategic planning, campus-wide faculty and staff training, and other professional development opportunities, hiring diverse faculty and staff on our campus. So not just about talking the talk, but walking the walk when it comes to access and inclusion in higher education.

Rebecca: I think that’s definitely a theme that we’ll see throughout all of higher ed. I hope that we’ll all go home and arm and move in this direction collaboratively.

John: Well, thank you for joining us. It’s been great talking to you and we’re looking forward to hearing more of your future work on this topic.

Amy: Well, thank you so much for having me today. I appreciate it.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

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319. AI in the Curriculum

In late fall 2022, higher education was disrupted by the arrival of ChatGPT. In this episode, Mohammad Tajvarpour joins us to discuss his strategy for preparing students for an AI-infused future. Mohammad is an Assistant Professor in the Department of Management and Marketing at SUNY Oswego. During the summer of 2023, he developed an MBA course on ChatGPT for business.

Show Notes

Transcript

John: In late fall 2022, higher education was disrupted by the arrival of ChatGPT. In this episode, we discuss one professor’s strategy for preparing students for an AI-infused future.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

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Rebecca: Our guest today is Mohammad Tajvarpour. Mohammad is an Assistant Professor in the Department of Management and Marketing at SUNY Oswego. During the summer of 2023, he developed an MBA course on ChatGPT for business. Welcome Mohammad.

Mohammad: Hello, and thank you for having me here.

John: Thanks for joining us. Today’s teas are:… Mohammad. Are you drinking tea?

Mohammad: Yes. So I love tea. And from where I’m coming from, originally from Iran, tea is a big thing. So we have a big culture around tea. And it’s very interesting because we go to a coffee shop and we drink tea there. So we call it a coffee shop, but the most we get was tea. So I love brewed tea, and it’s kind of a time-consuming process, and it needs devices, tools that they don’t have here. So for a while, I tried tea bag, but I couldn’t connect well with that, so I decided to switch to coffee. But when we drink tea, we have rock candy. So we try to sweeten it with rock candy instead of sugar, because I love tea, and I’d love to drink my tea with rock candy. Now I drink coffee with rock candy, [LAUGHTER] which is a very funny mix, but it works for me. And time to time when I go to a restaurant that has middle eastern food, I get tea there and I really enjoy it. So that is a luxury for me. So it happens once a month when I get brewed tea, but I also like herbal tea, so I like mint tea and other types of herbal tea. I tried to get them mostly before bed.

Rebecca: Today I have blue sapphire tea, brewed fresh this morning.

John: And I have an English breakfast tea, but after a conversation we had earlier, I have some rock candy with saffron in it as a sweetener. So it is very good. So thank you for that suggestion.

Mohammad: Good. Good. Yeah, I have a big mix of rock candy with different flavors with different taste so I will bring you some, so you can try a different one. Good that you have the saffron one. I will bring a different version to you.

Rebecca: So we invited you here today to discuss the course that you offered last summer on ChatGPT for Business. Can you tell us a little bit about how this course came about?

Mohammad: So this course had a very interesting story. It was spring semester 2023, and ChatGPT was out from, I think, end of 2022, November, December. I was using that, and I really enjoyed how powerful the system is. I was following AI even before ChatGPT, and I was expecting such a thing to happen, but to be honest, I wasn’t expecting it to happen in 2022. I was thinking like 2027, 2030. But it happened, and I was so fascinated by the technology, by the quality of the answers that it provided. I was using it every day, to be honest, and I was trying different things with it, trying to find biases in it, trying to find how it can help me. And then it was the break, we had a week of break, spring semester, because reading break or spring break. And I made the first modules of the course event without discussing it with my department. I was so interested, I said, “Okay, let’s try,” and I said “worst scenario is I’m going to put it online for everyone to enjoy it. If the school doesn’t approve this course, then I will put this on YouTube.” So I’ve made the first module, and then we had a faculty gathering at this Italian restaurant in Liverpool, New York, called Avicolli. We were there and the director of our MBA program was there as well, Irene. So I told Irene, I have this idea of ChatGPT for Business, and I have worked this much on it. And she was so supportive, said: ”That’s a wonderful idea, let’s go for it.” So I sent her a proposal, and everything worked very well. And the school was so open to try new things, which I was very happy about. And then we made the course and submitted the proposal. It was approved, and we offered it in summer. That was the story, actually.

John: Could you tell us a bit more about the course? How many students were enrolled in it? What was the modality?

Mohammad: So, for our MBA program, most of our MBA students are professionals. They have a career already, they’re working full time, and then they’re getting their master’s degree, their MBA, actually, to move forward with their career. Many of them already have master’s degree, they may be doctors, they may be nurse supervisors, so the modality that we use for summer courses is mostly asynchronous online, which means we record the session, we put it online, they take online exams, and we go that way, we communicate online. For this course, I designed it in three modules. In the first module, we discuss the ethics and foundations of AI. We discuss how ChatGPT was trained, what was the data that they use? What are the biases that can happen? How can we use this system ethically because there are so many things that we can do with AI, which are very good things. And there are so many not right things that people can use AI for. So we wanted to make sure about the ethics first. And every course that I want to design on AI, I will start with ethics and foundations, because I think that’s the most important element. So we discussed the biases in AI, for example, gender biases, racial biases that may happen if we solely rely on these systems that are trained on biased data from internet, let’s say. So we discussed that. The second module was on prompt engineering. So as we know, prompt is the query that we sent to the AI, that’s the ChatGPT or Bard. So the quality of question that we ask is directly related to the quality of answer that we get from the system. So we want to make sure we ask questions that give us the best answers. And most of the time it’s not one question or one prompt, it’s a sequence of prompts. So we call it a prompt flow. So, at the first round, you may not get the best answer. But as you improve it, you will get closer and closer to what you want. And that’s what we did in the second module. So we designed an eight-step method for prompt engineering. And there are different stages actually in it. So for example, in one step, you have to anonymize the data to make sure that privacy of your client is considered. You want to set the context for the system, so it understands its role in helping you do the job, etc, etc. So we call it the Kharazmi prompt engineering method, which is named after the person who developed the algorithm, actually. So we made that 8-step method, and it worked very well for my students. In the third module, we went one step further. So as you know, these large language models are very efficient and very effective in writing code in different languages. So one of the things that I tested ChatGPT for in 2022, early 2023, was writing codes with it. So I gave it a task and asked it to write the code for me in R, Python, Stata. And it was so good at writing efficient code in these languages. I even used it to optimize my code. So I intentionally, for example, gave it a for loop in R, to see if it can optimize it. And as you know, in R, we can use sapply(), or lapply() to optimize for those. And it was so good at getting it. So I found that it’s very helpful with coding, with programming. And we made the third module actually on data analytics, which requires a lot of coding. And many of the MBA students, because of their background, they’re coming from degrees, or fields that have nothing to do with programming or coding. They have to use it time to time, they have to read the output, but they may not have written their own code. So in my class, I had a student who said, the last time I wrote the code was 20 years ago, that was like the diversity of my class. And I had the students who had taken economics, and they did a lot of coding. So we made the third module on data analytics and how we can use ChatGPT to write us the code and help us with data analytics. And it was wonderful to see that the students with no background in programming tin either R or Python, were able to write code, they’re able to debug code. So I intentionally gave them codes that had some intentional error. So I removed a part or I removed a small comma there, and they were able to debug it in a couple of seconds. And that was one of the fascinating parts of this course. And interesting, I had a student who told me that our company was moving actually from one software to another. And they used ChatGPT and what they learned in that class to migrate their code from one language to another. So with regards to enrollment, we had a lot of interest. So we had so many people who registered for the course and we had so many who were in the waitlist, but we had to make it small cohorts because we wanted to give very personal attention to each student to make sure that everything goes well. So we limited the enrollment to 12. And we promised the rest that we will offer this course again, and you will have a chance to take it. So we had a cohort of 12 MBA students, and understand the MBA students, as I mentioned, they’re professionals. So in class we had a very high profile journalist, three times Emmy Award winner journalist, we had a neurosurgeon, we had a CFO, we had an activist who was running for office. They had so many different backgrounds that helped actually enrich the learning for everyone. I was learning from how they are using the system for their own specific niche. And that was wonderful, I would say, learning process for everyone.

Rebecca: With the diversity of students that you had in your class, can you talk about some of the kinds of activities that they did individually or together?

Mohammad: As I mentioned, the course was asynchronous, because of the course that we have at SUNY-Oswego, most of our MBAs are professionals. So we intentionally try to make, especially summer courses, asynchronous online. But the level of enthusiasm in this class was so high. So we set up weekly meetings. And most of the time we did it during lunchtime, because everybody was working, that was the best time. In my situation, I think we set the time for 6pm, so 6pm we were on Zoom discussing the module that you have learned that week. So there was a lot of interesting discussions in those sessions. I think one of the best discussions that we had was about ethics of using AI. People from different areas were talking about how these biases can affect, let’s say, patients it has, how these AI tools can be used for fake journalism, making fake news, and what are the dangers of that. And then we discuss the inherent biases in the system. So ChatGPT was trained on data that was on internet, data on internet was created by human beings, human beings are prone to biases, those biases will be transferred to the system. So we discussed that. And we had a very healthy discussion about the need for diversity in data, and diversity on the teams who work on this data to train the models. Because if the team members are diverse and sensitive to different issues that may happen, they will make an effort to fix it. So I think the most interesting part for me was the discussion of ethics, and the wrong and right ways that we can use AI and how we can mitigate those biases or harmful uses of AI.

John: Many people in academia are talking about AI and the need to train students in the use of AI. Could you talk a little bit about some of the ways in which AI tools are already being used in business applications.

Mohammad: I will go from academia point of view and how students are using it day to day. And then some of the uses of AI in industry. So in academia, the very basic things that students use AI for are about, let’s say, summarizing a big text. And that’s what I teach them actually, in any course that I have. I’m teaching marketing research, I’m teaching principles of marketing, any course that they teach, I remind them that, okay, you have this big article, and you want to read that, you don’t have time for it, ask ChatGPT to summarize it for you. It helps us read more and more articles, more and more books. So that’s one of the things that people can use it for. The other thing that I have seen many of our international students actually use AI for, to improve their writing skills. So you’re an international student, you have wonderful idea, but you don’t have the best writing skills, writing experience in English. You can write wonderful articles in your own language, but when it gets to English, your vocabulary is limited, you may make grammar errors. So they use it to improve their writing. And in all my courses, I tell them, I’m more than happy to see you use AI to improve your grammar, to improve the flow of your writing,and to check for any writing errors in your text. So that’s totally fine, If they use it for. And there are many other things that the students use it for, for example, they use it to generate individualized examples. So let’s say you’re a student, you have a small problem with one of your courses, let’s say calculus. There is no good example in the textbook, let’s say. But you can ask AI to generate an example that will help you understand that specific niche research problem that you have. So that’s what I see from different areas, use AI for their coursework. When it comes to industry, it’s an abundance of AI use. So many marketing teams are using AI to generate content, especially a start. Because then you’re a startup and you’re a small business, you don’t have a marketing department. You’re one person, you’re the CEO, you’re the CFO, you’re the HR, you’re the marketing manager, you have to do all those jobs, and these LLMs, these large language models, these AI systems, help entrepreneurs to do the marketing and many other aspects of their business on their own. If you want to create content for your social media, ChatGPT can do that for you. You want to make a job posting, ChatGPT can take care of that for you. And then you can focus on improving and developing your business.

Rebecca: I want to circle back to some of the ethics questions that you were grappling with in class. I’m hoping that you can share some more details about the kinds of conversations that you had with students around ethics? Because this is a topic that I think comes up a lot for faculty, in particular, in thinking about how they might want to encourage or discourage students from using tools like ChatGPT.

Mohammad: Definitely. So what we did at SUNY Oswego was we set up an AI committee, I’m talking about the School of Business, I’m sure other schools are doing the same. So we set up an AI committee to make sure that we have a certain policy or certain plans on how we want our students to be trained and use AI. Because it’s the new computer, it’s the new calculator, it’s the new Wikipedia. We cannot stop people from using it. So we want to train them on the use of AI with integrity, we want to make sure that they are using it in an ethical way. So what we did was, we developed three different policies for courses. For some courses, very fundamental courses, we don’t want the students to use AI, because we want them to learn the tool. For example, in calculus, we want them to learn the mathematics behind doing the calculation. Or let’s say in marketing, we want them to understand the fundamentals of what’s the target market, how we can pick the target market, how we can make a fit between our business offering, and what the target market needs and wants. For those fundamental courses, we either ban use of ChatGPT, or we make it very limited to certain purposes, for example, you can use it to fix the grammar in your writing, you can use it to improve the writing of your assignment. Then we have a second level use of AI. Some courses, we are fine if a students uses it to generate some ideas for them to help them do assignments, create examples for them. And then we have a third layer, which is we ask them to use AI. So we tell them in the syllabus that you’re not only are allowed to use AI, you are expected to use AI, text to text AI, text to image AI, text to voice AI, all of that to improve the quality of assignment that you submit, to improve the quality of the projects that you do for this course. For example, for ChatGPT for Business, in the syllabus, it said that you’re learning text to text AI, but you’re expected to use other types of AI when you do your assignment. And many of my ChatGPT for Business students actually use that and they develop logos and many visuals for the assignments totally generated by AI.

Rebecca: Can you talk a little bit about what came up in those conversations in class about the ethics and how they’re using it in different ways. So if they’re using it for images, or they’re using it to write code, or all these other varieties of uses that you’ve outlined.

Mohammad: So one of the discussions that we had around biases, we discussed how gender bias may be inherent in those AI systems. And when we talked about it, it’s not just ChatGPT, any AI system can be prone to those biases. For example, our facial recognition systems, they’re mostly trade on Western pictures, faces from Western people. So they may not do well when it comes to let’s say, African Americans. And they may cause a lot of bias. We have cases actually of that in the news. So that was one of the things that we discussed. And one of the conclusions that we had in those discussions was that it’s not just about the data to train the model it’s about the team that is working on that. The team needs to be diverse enough. If you have African Americans, if you have different ethnicities, if you have different genders in the team, then we’ll be more sensitive to these biases, and we make sure that these are not happening. The other thing was about gender bias. So let’s say the system was trained on data that we had on the internet, go check the Fortune 500 list, the CEOs of Fortune 500 list, the majority of them are male CEOs. So if you train the system on that type of data, it will assume that males are better at doing those jobs, which is wrong. We had a very healthy discussion about that, or different ethnic backgrounds. So if you check the top 100 US companies, only eight of them have African-American CEOs. So when you train your system on that data, you are making inherent biases in the system. The bias is in the DNA of that system, let’s say. So we want to make sure that we at least have those biases in mind, so we are not solely relying on AI for any purpose that you’re using it for. So AI is now being used and ChatGPT… companies are using that, but sooner or later, governments will start using AI. They will use it for let’s say immigration purposes. Just imagine how those biases can affect people’s lives actually. Health care will start using that. So there are so many dangerous decisions that doctors can make. There’s so many things can go wrong with solely relying or blindly relying on AI. And that was one of the biggest things that we discussed. So we want to use it to be more efficient, and sometimes be more effective. But we want to use it with supervision, somebody should check the output, someone should read the output carefully. That person should be aware that these systems are prone to many errors, many biases. So that was one of the discussions that we had. The main thing, I think, that we discussed regarding biases and errors was gender biases and ethnic biases in AI. And then we discussed the wrong ways of using AI. One of the main things that we discussed was fake news. So somebody can make fake news, make a fake Twitter account, and keep posting with the same language that a certain politician is doing. And, as we know, it’s not just text to text AI, you have text to voice AI. So we can give it a sample of a person’s voice, and it can generate the same voice. So just type the speech for the AI and we’ll read it with the same voice. So there’s so many things that can go wrong, especially when it comes to disinformation and fake news.

Rebecca: it seemed like one of the other ethical areas that you talked about, based on what you had said previously, is about data, the data inputs that train the systems, and also the data that you’re putting into the system that you might be analyzing. So there’s privacy issues, copyright issues, etc. Can you share a little bit about how those conversations unfolded as well.

Mohammad: So, for example, one of the ways that people are using it, especially many doctors are actually using ChatGPT to ask it questions. For example, what are the side effects of this new medicine that I’m using. So sometimes you’re inserting private information to the system. So in the prompt engineering session that we had, one of the steps was anonymize, we write the prompt for the system, then we check it for any private information. It can be a name, it can be an address, it can be even a vehicle plate number. All of those should be removed from your prompt, before you submit it to the AI, because you never know what happens to that data. So one of the things that we did was to make sure that no personal or private data is being inserted into the system, at least for the systems that we have right now. In future, we may have private GPTs. So your organization may have an institutional GPT, that makes sure that all the data is private, it may change then. But the systems that are general purpose right now, Bard, ChatGPT, any other system, we want to make sure that the data that we insert into the system is totally anonymized, no private information is being sent to the system, even an email address. We use placeholders for that in our course, to make sure that even emails are not being fed to the system. The other important question that you raised was about copyright. So there are two things with corporate. First, the systems were trained on content that was generated by a person. So what if I asked AI to generate content similar to that? So write me a Harry Potter story, for example, exactly use the same language that JK Rowling was using? What happens then? That’s a big question. The other concern is who owns the copyright for the output that we get from Ai? For example, in my courses, I’m redesigning all my PowerPoints. And I’m removing all the images that I was using before with images that AI has generated. So when AI generates those images for me, who owns the copyright? Is it ChatGPT? Is it is Dall-E? Is it Midjourney? Or is it the person who directed the system to make those content? So at least for ChatGPT, based on what they wrote on their website, they don’t assume any copyright for themselves. The person who’s generating or giving the prompts will own the content. So at least we know that’s the answer to that question for one system, but what happens in future? There should be lots and lots of discussions on copyright, who owns the copyright of the output? And if the system was trained on somebody else’s writing, somebody else’s art, who owns the output? If I prompted it to write a JK Rowling Harry Potter for me, do I own the copyright or do the original writer usually will get the copyright of something that I’ve prompted to ChatGPT? So I think one of the biggest questions that we have had is regulations. How do we want the regulations to evolve in a way that accommodates all these questions that we have today? I think the pace of change is very fast. So policy makers, those who are setting the rules, should be very fast in responding. The technology’s not waiting for anyone, they have to be as fast as these changes in the system are, otherwise there will be chaos, there will be a lot of unanswered questions, and it will go in any direction that we cannot expect. So one of the big things that should happen, I would say, is regulation. We need to regulate the system in a way that fosters improvement, but at the same time, protects people.

John: In addition to all discussions of regulations that are going on globally, there’s also quite a few lawsuits going on in terms of potential copyright violations, which could have some really devastating implications on the development of AI. So a lot of this, I think, we’ll have to just wait and see, because it’s going to be challenging.

Rebecca: A number of interesting cases too of folks trying to register things with the copyright office that were generated by AI that have been denied. So lots of interesting things to be watching for sure.

Mohammad: Definitely.

John: Another area of a lot of concern, and a lot of research that’s beginning to take place is to what extent AI tools will enhance the productivity of workers, and to what extent it may end up replacing workers. And there are some studies now that are finding both of those. Were your students very concerned about the possibility that some of their potential jobs might disappear, or substantially alter, as a result of AI tools.

Mohammad: So I think the best saying with regards to jobs is that nobody will take your job, let me say it in different words.The CEOs who can use AI will take place of CEOs who cannot use AI. So it’s not, “you’re going to lose your job to AI,” it’s mostly about those who are not equipped, those who don’t know how to use AI, will be replaced by the ones who know how to use AI. In short term, there may be some changes in the job market, some of the jobs may be automated, but new jobs will be created. For example, now we have a lot of companies looking for prompt engineers, something that wasn’t there before, like a year ago we didn’t have such a need in the market. So the other thing that will happen is that we need to train people to use AI. But at the same time, the pace of change is so fast. So we train people for a year to take AI jobs. And by the time they finish their education, the system has changed. Now you have to retrain them. So that’s one of the things that is happening and educational institutions should find a way. They should keep updating and updating their curriculum, I would say every day, to keep up with the changes in technology. The other thing that I personally expect and hope to happen in the long run is that we will work less. In the Industrial Revolution, our working hours were reduced, we could do the same amount of productivity with less work. Same thing may happen 10 years from now, five years from now. Instead of working nine hours, we may two hours, three hours, a day, and then be even more productive than what we are right now. Because this system can make us be more efficient. There is a good metaphor that people use for AI, they call it human algorithm centaurs. So in Greek mythology centaurs are half human, half horses. They can be as fast as a horse and they can have the human intelligence and human capabilities. Now we have half human, half algorithm, we can do so many things much faster, much more effectively than before, and will increase the productivity manyfold. So I’m expecting a better life actually for human beings, morat the same time being more productive than before.

Rebecca: It’s interesting, some of the kinds of conversations I’ve had with my students who are design students about AI, have really been about is it going to replace a designer? Well, maybe in some contexts, people are going to use AI to create designs or visual elements, it’s not going to have the same thought [LAUGHTER] and strategy necessarily behind them that a designer might use. But what they’re mostly discovering is that AI is really helpful in making the process faster. So generating more ideas, finding out what they don’t want to design [LAUGHTER] and getting just a place to start and moving forward and developing their work more rapidly. And so that really gets to that efficient idea that you were just talking about.

Mohammad: That’s very true. And I agree with you, sometimes you are just thinking and you cannot start. AI can give you an idea to start with. And then you come up with ideas that you wanted. So regarding the design jobs or any job. I have students who will come to me and say, “Should I change my field to AI?” I said, “No, do what, whatever you’re interested in, if you’re doing design, keep doing design; if you’re into, let’s say, marketing, keep doing marketing; if you’re in finance, keep doing finance; but use AI in your field. If you’re doing design, see how you can use AI to design better. If you are doing marketing, see how you can use AI to make better content, to make better decisions.” So I think it’s not AI replacing people, it’s AI enhancing people. So in any field, we have to equip ourselves with the skills of using AI to do our jobs better.

Rebecca: From an experience I’ve had with my students, we’ve definitely discovered that if you don’t have the right language around the thing that you’re trying to make, it doesn’t do a good job. [LAUGHTER] So you need some disciplinary background or some basic knowledge of the thing that you’re trying to do for it to come out successful.

Mohammad: That’s very true. So one of the limitations of AI that we discussed in our classes was about different languages. So most of the content that was used to train ChatGPT was written in English. So think of other languages that didn’t have that much content on the internet. AI is not as capable in those languages. So that’s one of the things that we need to think of. So this is a system that is super capable in English language, but when it comes to languages that don’t have that many speakers, then it falls behind. So I tried it and I learned that sometimes the system tries to think in English and then translate it in the other language, and it makes so many mistakes in that process. So that was one of the things that came to my mind of what you mentioned..

John: We’re recording this in the middle of November. And in just the last few weeks, we’ve seen a lot of new AI tools come out, we’ve seen ChatGPT expand the size of the input that it’s allowed, and we now see this market they’re offering for GPTs, as they’re calling them. And the pace of change here is more rapid than in pretty much any area that I’ve seen, at least since I’ve been working in various tech fields. It would seem that this would be a challenging course to teach in that the thing you’re studying is constantly changing. Will you be offering this again? And if so, how will the course be different in your next iteration of the course?

Mohammad: That was a very good question, actually. So yes, the course is being offered in January 2024. And as you mentioned, one of the biggest challenges with this course, I would say the biggest challenge with teaching AI, is to keep the content current. So that’s not just what happened today. When I was teaching this course in summer, I made the second module, and then open AI announced the plugins. Now I had to redo the content to make sure that I can use those plugins because they were so powerful. The plugins that ChatGPT introduced were so powerful, and there are so many companies who were making different plugins. So I remember, for the second module, I had to start and re-record my content. I updated my content. I recorded everything 1am, 2am before the session in the morning, because everything was changed. So I had to incorporate that into my class. Same thing is happening with new developments. So what I learned is that every day I have to update my content, I have to update my course. So ChatGPT API was one of the things that I was thinking of as the fourth module and was working on that. Now. I think GPTs is one of the modules that needs to be there. That’s like the app store of Open AI. So, that’s a big game changer. As you mentioned, it has a larger memory right now we can provide it larger context. So that’s another capability that AI has, and it changes the way that we prompt it the way that we ask it questions. So keeping the curricular updated, I think is the biggest challenge. And this is something that we should have in mind. Every week, every day I see something new. I update my slides, update my content to make sure that everything is correct. Because if you don’t do that, let’s say two months, three months, if you don’t update your content, then you have to redo it, you h ave to start over. So that’s definitely one of the things that I do and GPTs is one of the things that I will definitely incorporate into my course for January 2024.

Rebecca: Iterative change definitely seems like a good way to go to manage that, for sure.

Mohammad: We don’t know what will be announced in December. [LAUGHTER] So, I always count on a big change.

Rebecca: But yeah, buckle up and be ready, right?

Mohammad: Yeah.

John: And we welcome our new AI overlords…

Rebecca: Yeah.

John: ///n case, by the time this is released that they have taken over.

Rebecca: Can you talk a little bit about how your colleagues in the School of Business have responded and whether or not more faculty in the School of Business are incorporating AI.

Mohammad: I see that many of my colleagues are super interested in this new technology. So what I like most about SUNY Oswego in general is that everyone is so open to accept new technology, accept new things, accept innovation, and everybody’s trying to absorb the new innovation that we have seen and incorporated one way or another into their work or into their courses. So as I mentioned, we have the AI committee, and in our meetings we have very good discussions about how we should update our curricula. I know that some of my colleagues are already doing that, are already using AI to generate let’s say, visuals for their content, or teaching or talking with the students about the ethical users of AI. So I think at least the ecosystem that they see at SUNY Oswego is very open to accepting innovation, and is very fast to incorporate it into their curricula and educate the students, or at least have discussions with the students about how to use that and how to equip themselves with the skills that they need for future.

John: Just a few weeks ago, your department scheduled a symposium on AI, could you talk a little bit about that?

Mohammad: So we wanted to take a lead in AI education at SUNY-Oswego. So we’re very focused on teaching the students and equipping them with the skills that they need to take future jobs. And we are making a big move toward AI. So we wanted to make sure that our students are exposed to the new developments in this field and understand the importance of this area. So we set up an AI symposium, Bridging Bytes and Business to show them how technology, how AI, how computer, is changing the way that we do business. So we set up a hybrid conference or symposium. They had two panels. The first part was online with scientist discussing the new technology, discussing how AI is evolving. What are the biases, what are the errors that we have in this AI? And they were discussing what is the next big thing that will happen in AI? So in the first round, we had Suroush Saghafian from Harvard. He has a lab that works on developing AI, we had Diane, Diane is a three times Emmy Award journalist, and she was one of our MBA students, actually. And she talked about how AI is used in journalism, what are the challenges of, let’s say, disinformation generated by AI, how journalists need to address those concerns. And we had Saeideh who is a computer scientist. Saeideh worked for Yahoo, Meta, and Google. And she gave us her knowledge, her experience with what these big companies are working on for the next big thing that is happening. So we had a very healthy discussion about the science part of AI. And then we had the business leaders from upstate. We had Michael Backus from Oswego Health, we had John Griffith from insurance, and we had Mohamed Khan from Constellation Energy. So they were discussing how their companies, how their industry is using AI, and what they expect students to know about AI before they go to the job market. What are the skills that they need to have? So we had this very successful symposium, and since it was a hybrid symposium, we’re broadcasting it online. It was kind of a webinar. So we had many attendees from all over the country. So we had attendees from all over U.S. I think we had California, we had Texas, we had Arkansas, New York, obviously, we had people from Canada joining us, Ireland, United Kingdom, France, Germany, and interestingly, we had attendees from Australia. It was 2 am there, I think, but they joined us, and they stated very last minute of the symposium. And that made us very happy and very proud of SUNY Oswego on taking the lead in providing this type of discussions actually around AI. And we’ll keep doing that. We’ll keep having more and more symposiums and panel discussions to keep our students current and to encourage our students to learn more and educate themselves more about AI.

Rebecca: So we always wrap up by asking: “What’s next?”

Mohammad: So we have big plans. One of the things that we’re doing is ChatGPT for Business, it will be offered again in January 2024, and hopefully summer, but aside from that, we are going one step further. We are designing a new course, more advanced than ChatGPT for Business. That course is Prompt Engineering for Artificial Intelligence. So in that course, we’ll focus on different ways that students can use prompt engineering for different purposes: for HR, or marketing, for finance, for different fields. So that course will be an advanced level to ChatGPT for business. And we are going to offer degree in our MBA program on strategic analytics and artificial intelligence. So we are incorporating AI into actually all courses that we offer in that program. And then we will have a micro credential on prompt engineering, because that’s what industry is looking for. They want somebody who is good at asking the right questions from ChatGPT, Bard, and any other AI that you’re using. So they need somebody who is good at writing good prompts for them. So that’s what we are focusing on right now, to equip our students with those skills, with the knowledge that they need to be effective and efficient prompt engineers. And I believe we will be among the very first institutions in North America to offer those courses and those degrees, actually.

Rebecca: Well, thank you so much for joining us and sharing the work that you’ve been doing.

John: We’re always curious about where this is going, and I’m sure we’ll be back in touch with you again in the future. So thank you.

Mohammad: Thank you very much. I really appreciate the wonderful podcast that you have. I time to time listen to your podcast, and I actually bought a book on ChatGPT, based off of one of your podcasts, one of the guests that you had, they wrote a book on ChatGPT, 80 Ways that ChatGPT can help you with your courses, I think. And I’m still reading that book and I’m enjoying that. So thank you for the wonderful podcast that you have.

John: And we’ll include a link to that book by Stan Skrabut, and we’ll also include a link to the recording of that symposium as well in the show notes for this episode.

Mohammad: Thanks so much.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

Ganesh: Editing assistance by Ganesh.

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314. Handbook of Online Higher Ed

Since its start in the late 1990s, asynchronous online instruction has spread throughout the world and has been the subject of extensive experimentation and study. In this episode, Safary Wa-Mbaleka, Kelvin Thompson, and Leni Casimiro join us to discuss their new handbook that examines effective practices in online learning from a global perspective.

Safary is an Associate Professor of Leadership in Higher Education at Bethel University in St. Paul, Minnesota. He has authored and co-authored more than 40 scholarly journal articles and more than 20 books and book chapters. Kelvin is the Vice Provost for Online Strategy and Teaching Innovation at the University of Louisville. Kelvin developed the BlendKit Course open courseware as part of the Blended Learning Toolkit, and he co-hosts TOPcast: The Teaching Online Podcast. Leni is a Professor of Education, the Associate Dean of the AIIAS Graduate School and Chair of its Education Department and the Director of AIIAS Online, the virtual campus of the Adventist International Institute of Advanced Studies (AIIAS) in the Philippines. Kelvin, and Leni are frequent invited speakers on topics related to online instruction. They are the co-editors of The Sage Handbook of Online Higher Education.

Show Notes

Transcript

John: Since its start in the late 1990s, asynchronous online instruction has spread throughout the world and has been the subject of extensive experimentation and study. In this episode, we discuss a new handbook that examines effective practices in online learning from a global perspective.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

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John: Our guests today are Safary Wa-Mbaleka, Kelvin Thompson, and Leni Casimiro. Safary is an Associate Professor of Leadership in Higher Education at Bethel University in St. Paul, Minnesota. He has authored and co-authored more than 40 scholarly journal articles and more than 20 books and book chapters. Kelvin is the Vice Provost for Online Strategy and Teaching Innovation at the University of Louisville. Kelvin developed the BlendKit Course open courseware as part of the Blended Learning Toolkit, and he co-hosts TOPcast: The Teaching Online Podcast. Leni is a Professor of Education, the Associate Dean of the AIIAS Graduate School and Chair of its Education Department and the Director of AIIAS Online, the virtual campus of the Adventist International Institute of Advanced Studies (AIIAS) in the Philippines. Kelvin, and Leni are frequent invited speakers on topics related to online instruction. They are the co-editors of The Sage Handbook of Online Higher Education, which we’ll be talking about today. Welcome Safary and Leni and welcome back, Kelvin.

Safary: Thank you.

Leni: Thank you.

Kelvin: Good to be here.

Safary: A pleasure to be here.

Rebecca: Today’s teas are? Safary, are you drinking tea?

Safary: I’m having water this morning.

Rebecca: A key ingredient to tea it might add. [LAUGHTER]

Rebecca: How about you, Leni?

Leni: I used green tea, particularly this Japanese matcha. [LAUGHTER]

Rebecca: Nice. How about you, Kelvin?

Kelvin: I have deconstructed tea. That’s also called water.

Rebecca: [LAUGHTER] Popular globally.

John: And speaking of globally, Rebecca and I are both drinking Moon Bird tea, which is a gift from one of our listeners in France who sent this to us a few weeks ago. So again…

Safary: Wow.

John: …thank you, Myriam.

Rebecca: Yeah, it has a nice hint of pear and elderflower.

John: …which is also a green tea.

Rebecca: Yeah.

John: We’ve invited you here today to discuss the SAGE Handbook of Online Higher Education. Could you tell us a bit about the origin of this book project?

Safary: The origin of this project is actually something that has to do with me having worked with Kelvin several years ago at the University of Central Florida. And right after that, I decided to work in the Philippines and that’s where I met with Leni Casimiro and we worked together. And at both institutions, we were working with online education. And eventually I was transferred to work for two years in Kenya. During the COVID-19. I happened to be in Kenya, and I quickly saw the great need of people wanting to have online education. The resources went up in the place. The things were scattered all over the place. And immediately the idea came that we needed a project that captured the whole world because now this was a worldwide phenomenon, it was no longer something peculiar to Kenya or Philippines or U.S., the whole world was in need of a tool like this. And that’s how I reached out to Kelvin and to Leni.. Thankfully, they both agreed to be part of the project. And I think, from my perspective, that’s where it came from. I don’t know about them… how they think about this? [LAUGHTER]

Leni: Well, for me, it’s really a big project that we did, combining the different parts of the world. You see where Kelvin comes from, representing the West, I represent the opposite, the East. And although Safary comes from the East as well, but he can represent the African continent. And so this really makes the book a global project, really a blend of different perspectives. And so I can say that online learning is represented all over the world in this particular book. And this is indeed, a big surprise to all the readers and a big discovery for everyone.

John: Speaking of readers, what is the intended audience of this book?

Kelvin: Well, I mean, honestly, I would say anyone, anywhere, around the whole planet, who in any way touches online or digital education, should access this book. It’s great for libraries and institutions to acquire and be in their communities. It’s a big book. There’s stuff in there for everybody. So I think it’s a great resource.

Rebecca: Speaking of the size of the book, the handbook contains 50 chapters. Can you talk about how you selected those chapters?

Kelvin: I think the scope and the sequence and the layout of the chapters and the sections sources originally to Safary’s proposal with the publisher, but it was intended to be rather comprehensive with sections like fundamentals and student support and administration and instructional design, instructional delivery, regional specifics, particular regions around the world, and how online education might differ a little bit in, say, the African context versus the European context. But over time, as we were recruiting authors, and as the writing process started, you get a little bit of evolution, the sections might morph a little bit, the distinctives of a given chapter might adjust based on interest and specializations of the authors. So that’s a little bit of the insight into the evolution. But I credit Safary for the vision, which I would say, is probably about 80 plus percent of what he originally had envisioned in the layout. That’s my guess. Safary, would you agree with that?

Safary: Yeah, the thing is that, when you work on a huge book like this, especially a handbook for Sage, they want to have the complete plan when you submit your proposal. Before I can get my co-editors to agree with me, they need to have kind of ideas, okay, this is what I have in mind. So usually, when I work on a handbook like this, I come up with a rough draft. And Kelvin and Leni were very good in catching certain things that I wouldn’t have caught because of their expertise, their experience, and their regions that they represent. And so in the end, what we have here is a product of the Table of Contents was really the product of these three brains that are speaking today.

Leni: I really liked the way Safary has chosen the chapters of this book. Well, we can say that he really originated the choice of these chapters. As you can see, from the perspective of a reader, when you look at the content, you can look in the sequencing, and you will find that you are actually looking into the step-by-step development, or the step-by-step process of engaging in online education. I will say it’s almost like a manual, almost every step that you will go through in undertaking online education in your institution is covered in this book. That’s why it’s really a very important book for every school to have.

John: We had some challenges coming up with a brief intro for each of you, because each of you has done so much with online education in many different roles in many different places. But you also have an editorial board for this book, which is a little bit different than many other books that we’ve seen in terms of handbooks. What was the role of the editorial board in putting this handbook together?

Safary: Yes, we had an editorial board. When you have a project of this magnitude, it is really important to have experts from different parts, especially at the global perspective of experts, and of course, experts on the different topics that are represented in the handbook. As much as we have experience with online education, we cannot assume to know it all… areas where we definitely need help. And so we selected very well known, very well recognized experts from different parts of the world. As far as online education is concerned, all the names that are there are people who are very well respected in the field of online education within their respective countries. The role they played was, for them to be our experts in checking the accuracy and the quality and the completeness of the chapters that were submitted to us. So basically, each chapter went to two to three reviewers and the editorial board members were the primary reviewers to help us really catch everything… and the work they did, I know that some chapters had more feedback than others, but I can say that contribution they gave through their feedback was very substantive in improving this handbook. I don’t know, Leni, how you found that when you’re working with the editorial members who are assigned to you?

Leni: Yeah, actually the editors we chose, I can say they are truly excellent and helpful. During the early parts of the writing of the chapters we lead editors are having like a tug of war with the chapter authors. They tend to bargain their thoughts with us, but when the editorial board came into the picture, it gave a more balanced outlook into writing the chapters. And so we really appreciate their services. The other thing is that this editorial board members are experts in the area and so we can truly depend on them. Their feedback were truly much valued and contributed much to the excellence of the contents of this book.

Rebecca: So the handbook is divided into seven sections. Can you provide a brief overview of each of those sections to give us the lay of the land?

Leni: Oh Yeah, seven sections, it’s nice to give an overview for people to know what the book contains. First section, of course, is the fundamentals of online education. It contains the introduction to the topic of the book, online learning, and some variations in online delivery, like blended, MOOC and ERT, emergency remote teaching, we just really call it ERT, and that became popular during the pandemic. The second section, online education around the world. This section is the most colorful part of the book, at least for me. Because it tours us around the world and gives us a view of how online education grew in varied contexts like US, Canada, Europe, Asia, Latin America, Africa, Australia, and the Middle East. The third section, Online Instructional Design, this section now brings us to the T-cell of online learning, the design of online instruction with focus on how learning happens online. This is now the more serious part of the book. While we came from the most colorful, we now go to the serious part of the book. And then the fourth one, Online Instructional Delivery, this section focuses on the hammer and nail of online learning, the actual online teaching, and this is the most exciting part. Because this is now the delivery, the previous one was the most serious part, this one is the most exciting part. And then perhaps, Kelvin, can you say about the fifth section [LAUGHTER] Instructional Technology for Online Education?

Kelvin: Here’s what I would say about that, if you’ve got the most serious, you talked about the most exciting that you talked about, maybe the fifth instructional technology for online education is the most invisible, maybe that’s what it is. Nobody thinks about plumbing until it doesn’t work. [LAUGHTER]

Leni: Thank you. So that’s technology, I would say this section is essential, because you cannot teach without knowing how to use technology [LAUGHTER]. And the sixth section, Online Education Administration and Management, I would say this is the driver’s seat of online bandwagon [LAUGHTER]. Online education can never prosper without the support of the school administration. So, leading school reforms, like entering the field of online education requires certain strategies to be certain of success. Therefore, I would say this section will indeed equip the readers with those skills, perhaps Safary, can tell us what section seven is?

Safary: I would say the last section is the Customer Service, given that the students are the customers. So the customer service, how to make sure we deliver the best customer service to the online students. And so it discusses all those different aspects of how to really prepare, plan effective service to the students, because many times when people are migrating from face-to-face to online or integrating online education, they forget that online students actually need serious support. And this support definitely needs to be defined. And people who are dealing with the students need to be trained. And so the last chapter actually deals exactly with that.

Leni: For me, because I was looking at the table of contents, and I was smiling in my mind, wow, this is really neatly done. And so this works came to my mind, and I said, Oh, the seventh section, this section focuses on the heart of every online classroom, the students. And so because the students are the reason why we offer online learning, thus we ought to know how we should support them.

Rebecca: One of the things that I love about working on collaborative projects that are really big, and then you have these opportunities to reflect together, is how you summarize what you did. It’s probably really different than while you were right in the middle of it. And it’s fun watching the facial expressions and things as you guys are describing the different sections.

John: With 50 chapters, there’s a great deal of breadth and depth on these topics. In section one, though, you address two topics which are not always considered as part of traditional, at least, online education, which is the use of MOOCs and ERT, emergency remote teaching. But these have played fairly important roles. Could you talk a little bit about the role of MOOCs and Emergency Remote Teaching in the larger environment of online higher education?

Leni: As I see it, MOOC and ERT are connected to the overall theme of the book, because technically they are both delivered online. Online learning can be synchronous or asynchronous. And it’s mostly taken asynchronously while ERT is done synchronously, because it is generally a replication of the face-to-face classroom through the web. However, there are certain arguments in the field as to whether can we classify these two under online learning, because they are believed to not use the principles of effective online teaching. And they say, is their instructional design in ERT? There are more questions to raise to the point that some people believe they should not be called online learning. But for me, we have a common denominator, course delivery through the web. Maybe we can hear from my co-editors here, Kelvin and Safary, what they think about it?

Kelvin: I was thinking, John, when you asked that question, I think the combination of Emergency Remote Teaching and Massive Open Online Courses, it’s part of the popular conception of what online education is, it’s sort of like what a layperson might think, is, it’s just one big thing. So if you didn’t address Emergency Remote Teaching, Massive Open Online Courses, maybe even Blended or Hybrid learning, those mutations, it might not provide quite the same way in for the broadest possible audience. But then, once we’ve ushered you into the house, through the front door, I hope we do a good job of taking you on a more detailed guided tour through the nuances and everything that online education can be, without just being stuck at that surface level.

Safary: If I may add something to the ERT. Personally, the reason why I wanted to see this chapter there was that outside of the United States and maybe Canada, and a little bit of Latin America, when ERT came, Emergency Remote Teaching came, many people call it online education. And as we know, online education, the way we know it traditionally, is much more than translating your face-to-face class to a Zoom class or Google meet class. And let’s face it, that the word there is emergency. This was an emergency modality, which obviously emergency is never the best option, it means better than the chaos that you’re going through. And so many people who didn’t know online education, they came to believe that Emergency Remote Teaching means online education. And many people who were against online education to start with, it was like, “Okay, we have already said that this thing is really bad because it was an emergency.” So it was very important to distinguish what Emergency Remote Teaching is. And in the future, if somebody wants to use that for another calamity that happens, then they know what steps to take, but it does not replace what is known, what we define as quality online education.

Rebecca: One of the parts of your book, The second section is about online education around the world. And getting that tour around the world is not something we typically get the opportunity to have. So can you talk a little bit about what some of the global differences in how online higher education is structured and practiced across continents and regions?

Safary: This section came up as we were trying to make the book global. We really wanted to hear the voices of the people from around the world and not just the United States… the United States being the lead on online education, no question about that. We wanted to know where things are in different regions that were represented. We had to even go online to try to track people down from different countries. It was not easy finding people from certain regions where we didn’t have a network. So as a result, we’re able to bring on board chapters from different parts of the world. We had a chapter from the United States, we had a chapter from Europe, from Canada, from Asia, from Latin America, from Africa, from Australia, and from Middle East. So we were able to see what was happening in each one of them. And these chapters we had, they were kind of similar in a way where we wanted to know what is happening, what are the challenges, what are the achievements that people have in those regions, so that people from those regions who decided to do more work on online education, they have a place where they can learn of what is happening in the whole region from this book. They can have this as a reference to understand what was happening in their region. It is true that when you have one chapter, for example, I co-authored a chapter on Africa, because I was still in Africa at that time. It’s a chapter that’s covering 52 countries, you cannot really cover 52 countries, we just had to have illustration from some of African countries, because there’s no way we have data on all the 52 countries, but at least, there were some common themes that were coming up from a different African countries if I can speak from that specific region.

Leni: I can speak from the perspective of an Asian because I come from Asia. And I would say, we cannot deny that online education started in the West. But because we live in a connected world, it spread easily. Basically, I can see a lot of similarities around the world. The only differences I noticed, because your question says what are some of the global differences in how online education is structured and practiced? Now, I would say the only differences I noticed are the approaches to online learning, depending on the level of their maturity, in using this modality, and the resonance of the context they serve. Institutions that have been engaged in online learning for a long time definitely deal with issues that are different from those of newcomers, the needs of the context they serve also differ, so the strategies utilized also differ. One thing I would highlight, though, is that you can clearly see the creativity and continuity of people in different parts of the world in running online education. And we still can learn from each other. That’s why I said a while ago, the section on the global online education is really colorful.

Rebecca: One of the things that I think is really interesting about that section, is that it can also give us insight as instructors that teach a global audience about what the contexts are that students might be coming from. And that’s something that we often don’t have a little bit of insight into.

Safary: I think that is a very good point. Now that we have online education, people are teaching in many different countries. I remember just a couple of weeks ago, I was approached by one of my former students who wanted me to teach a class in the Caribbean. If things worked out for me, for that class, I would have just glanced at that chapter that covers a little bit of the Caribbean and see what I need to watch out for. So that is definitely a good point for the section on the different regions. In this handbook.

John: When online education first started, there wasn’t really that much known about what would work effectively. And as online education evolved, we saw the role of instructional design become an important part of the practice of online education. And section three deals with online instructional design. And that’s helped facilitate and inform online education, along with a lot of research that’s been done since the early stages. How have instructional design practices evolved since the early stages of online education in the latter part of last century?

Kelvin: That’s a good question. And I guess I’ve been in this field watching this first hand and touching it for about 25 years now. So I sometimes say not exactly the first floor of the building, but just one step above. And what I would say is that when I started in the late 90s, what we saw a lot was adaptation of traditional instructional systems design models and practices, that is constructs that were used quite often in corporate education. See if this takes you back to the past: CD ROM development, military learners. Those kinds of methods, practices, and models were adapted to this online context. And some of that’s constrained, like you’re making a system, like it’s a bounded system that was, quite often the context, like a CD ROM. And now you’re talking about the internet, a network open system. And I remember some of those early days, like, “Okay, what can we learn from these models? How can we adapt those?” Over time though, we learned that this is a unique context, which then began to have its own models and practices and processes and research and iterations and development. And I think of even things like much newer developments, like alongside of constructs like inclusive pedagogy, we see practices and thrusts, like inclusive design, as being a very specialized subset. So we’ve got a very robust research and professional practice literature that has grown up and these, arguably, two and a half decades of online education experience to draw upon. And I guess I’ll just say this, about that. Throughout my time in this field, what I’ve seen is that online tends to make the formerly invisible, visible; formerly implicit, explicit. And I think that evolution of instructional design and development field, it has learned from that. Online education has drawn us along in what does it mean to bring learners in from really anywhere and bring them together in a learning community, and how do we excel in that. That’s been a really rich progression over these last two and a half decades.

Safary: If I may add to that, the reason why we had this section was that many people who are new to online education, they think that online education is about uploading all the files that you have been using face to face, and then let the students read that, and that’s online education. It leads to a lot of frustration from the students because there was no instructional design for online learning. And so we needed to have a section that would guide people into that. And also for instructional designers in college and universities where they already have instructional designers. Some of them have not gotten a degree in instructional design. So they have limited knowledge. They just happen to know a little bit more than everybody else, but they don’t really have a solid foundation. And so that section helps to kind of guide people in the proper instructional design for online learning.

Rebecca: So sections four and five focus on online instructional delivery and instructional technology. These are topics that we love to talk about and have episodes of this podcast on. But given the time constraints, we probably can’t dig in fully here. But can you help us identify some of the most important changes that have occurred in how well designed online courses are taught?

Leni: That’s a nice question. Kelvin also said a while ago, he was mentioning about the early years of online instructional design, I would say, perhaps 1998 to 2000, those are the early years I’ve been involved, still in the planning stages of online delivery. Most of the online courses we developed were primarily text based, and are delivered asynchronously. That was after the military, Kelvin used, online learning, it was already in the university. Why text based? Because even our students, in the context we are serving also did not have the capability or the capacity to access videos or higher level technology tools. That’s why we designed the way they can access us. And so, yes, it was primarily text based and asynchronous. However, through the years, I would say two forces caused the major changes in the way we design online courses, first, technological developments, particularly in instructional technology. And second, changes in the needs or nature of our stakeholders, the students. Well, technological developments without a doubt have increased the repertoire of instructional media that we can use in designing truly engaging online courses. But as I’ve said earlier, technology is not the heart of online learning… it’s our students. And we saw how the nature of our online students change over time as well. While many of them were happy with plain text based asynchronous online courses during the early days, now they want more real-time meetings. And the flexibility they want is indeed tremendous, I tell you. We notice that there is a greater demand now for more flexible and personalized learning approaches. And these topics are dealt with in this handbook. I know Kelvin has written on this. And some other chapters also addressed this flexible learning, personalized learning approaches. These are now the needs and demands of the new generation of online students.

John: This is bringing me back to a time when I started back in 1997 teaching online when many of the students had 300 baud… [LAUGHTER] …or 1200 baud modems, and you couldn’t do much more than text. And I remember putting in some flash-based videos, and many students couldn’t access those because they didn’t have the download speed, especially students in more rural areas. So there was a lot of resistance to online education when it was first introduced, which is one of the reasons why I think instructional design practices became a part of early online education to help ensure the quality of that. And we do have, in most institutions a fairly elaborate process of instructional design assistance and instructional design review for online courses, which is something that’s never really happened in the same way for most face-to-face courses. Might it be time to start applying some of the techniques and practices of design that’s being used for online course delivery to in-person course delivery?

Safary: I remember about 15 years ago, I was training faculty on online teaching in the Caribbean. And I remember many of them, at the end of the training, saying, “I have improved my face-to-face teaching because of the training that I have been going through for online teaching.” So I definitely believe that if people get the proper training in online teaching, they can use that knowledge to improve face-to-face teaching. Because let’s face it, many people are teaching not because they have a degree in education, but because they have a degree in whatever field they come from, they have never learned how to teach. And so when they go through the training for online teaching, they discover a lot of principles that they should have even been using face to face. So I definitely agree with you on that one.

Kelvin: Yeah, it’s true. I say it all the time online makes the formerly implicit, explicit; formerly invisible, visible. And I think that’s why online has been a vehicle for applying thoughtful design and teaching practices and the improvement thereof. Once you sort of concretize the elements that make up an online education experience, then you can see well, how are they arrayed? Are they lined up properly? Does this cause lead to the desired effect, and you can work on improvement, no offense to anyone in this, but when we just are dealing in the ephemeral, we will walk into a space, four walls and a door, and we say words into the air, it’s much harder to see how those parts fit together or don’t. And it’s harder to be reflective. So, I think that’s the reason that online education has brought more emphasis to potential improvements, continuous improvements, and so I welcome it as a vehicle for a more thoughtful process in general. I love this elegant turn of phrase Caroline Boswell says she frames teaching as a student success intervention. Or as I put it, I’m one of those odd people who sees a connection between teaching and learning. And not everybody does.

Rebecca: You’re kind of queuing up our next question perfectly Kelvin. The final section of your book is really about student support. And our students are often distributed when we’re teaching online. So what are some of the biggest challenges in terms of supporting students that are in these online programs or online courses?

Kelvin: Yeah, I would welcome Leni’s and Safary’s viewpoint on this as well. But to me, I’ll keep it simple and say that the biggest challenge is the diversity of student profiles. The different backgrounds, the multifaceted demographics, and resource or not resource, or technological connection or not technological connection, that diversity makes it awfully hard to assure kind of an equitable experience for everyone. So that’s the gap that emerges, that student support is trying to offer… not to mention the diversity of approaches to design and development in the actual experience. But I’m curious what Leni and Safary would say to that.

Leni: I would go for the opposite, on the side of the teachers, I would say the greatest challenge in student support is personalizing your support. It’s related to your diversity. Almost every online student has her unique needs and contexts. So considering different personalities and backgrounds as well, you may be able to personalize your support. But in the name of efficiency, you’ll find yourself dehumanizing the process. What do I mean by this? Well, machines can never replace human touch. And human touch is what every online student needs.

Safary: If I may speak a little bit from experience I had in Kenya during the COVID-19, we migrated our classes to the online delivery. And I quickly realized that… and this was something that was going on in all of Africa, I know this because I was involved in different international association for online education all over the continent…. and so we were meeting and discussing some of these issues. The major challenges that were going on at that time, I don’t know about today, were dealing with infrastructure, because most universities that didn’t have online education platforms, or online education structural systems, so the technology was not in place. Many students there were not access because the internet was extremely slow, some were using loads of data to access the materials and they would run out. Some had issues with electricity. These are things we take for granted in the West. These are the not issues that we will discuss even in textbooks of online education, but they are real issues that cannot be ignored. And so that was a major challenge in supporting online students, because the infrastructure was not in place. And I think the issue is still the same. But more and more work is being done. I remember, for example, in Kenya, what the government did, they gave the free data access to all the faculty in the whole country, as long as it was used only for instructional purposes [LAUGHTER]. If you want to use it for something else, it wouldn’t work. I mean, that was quite creative, to try to help people to help education move forward, because everything was just stuck because of COVID-19.

John: Over the past year, we’ve seen a fairly explosive growth and use of generative AI large language models, including chat GPT, Claude, and a few others that have come out very recently. And that opens up a lot of interesting opportunities, but also some challenges for online education, particularly concerning the assessment of asynchronous learning. How do you see online education adapting in response to the widespread availability of tools like this, which will only become more powerful over the next few years?

Kelvin: It’s sort of the very definition and epitome of disruptive innovation or disruptive technology. And just to be clear about this, I don’t think it’s limited or focused on asynchronous online education, I think it’s everything. For me, it’s really an opportunity to address learning and assessment of learning much more meaningfully, and I’ll use one of Leni’s words, more personalized and relational. I think one of the things we’re seeing with the injection of these various forms of artificial intelligence into the learning setting is the value proposition of the human. And I think it was Cathy Davidson, years ago, from HASTAC said something like, “If we faculty can be replaced by a computer we should be.” That is, if all you’re offering is something that is easily rendered more efficient and scalable by a machine then, well, what are you doing it for? I think that the opportunity to really gauge learning, which is a very personal and a meaningful thing, we act like it’s something that’s kind of homogenized and industrialized, but learning… I don’t know what learning is, frankly, I can’t crack open a human and see what all is happening with the connections and making of meaning in all the background experiences. All I can do is get insight, but in dialogue, in the creation of artifacts I get a glimpse. If we’re product oriented, to the exclusion of the process, and to the exclusion of the human context, well, that can be certainly disrupted, maybe stolen by artificial intelligence in machines. But if we keep the emphasis on humans, on “Well, John, tell me about this…” that’s more meaningful. I learned a practice a long time ago from a faculty member that I studied under, where she adopted a practice of a learning summary. And in any course, again, that’s just one artifact, but it gives a glimpse into the articulation of what learning is really about. So I think we need to push the envelope in “What does authentic assessment mean? What does meaningful learning look like?” Now, that’s hard to do at scale. Are you going to have a personal oral defense with every student for every assignment, probably not. But if we see artifacts, and products, as breadcrumb trails leading to a destination of a more substantive dialogical process, well, then maybe that’s something. So I don’t think we know yet how this is going to play out. And I think your listeners are gonna find cold comfort from me in getting to an easy solution. But I think the future of responding to generative AI is to lean more into the human and the relational than less.

Rebecca: So we always end by asking what’s next?

Safary: Well, as far as this project is concerned, what is next really, we want to continue building a community of online higher education scholars, practitioners, so that this momentum that has been created by this book can continue, because this is one of the few maybe rare books that really have so much global contribution to online education. Many of the books that are written, they’re usually kind of regional to a specific region of the world. And so this is the first time we have a network of, I think, around 100 people who contributed to this, coming from many different countries. And I feel this has created synergy on the discussion of online education in a way that we should not let that go. So one of the things that we have been talking about is the possibility of holding a summit on online higher education in the next few months, once everybody has gotten a chance to hold a copy of this book, and to bring different experts together from different parts of the world, and try to address online education from different parts of the world, while addressing common issues such as assessment, which is one of the major controversial issues anywhere have been, everybody talks about the challenges of online assessments. So that’s things like this, and probably this artificial intelligence, which is a new thing, we may want to go deeper into that… we’re not able to dig too deep with that, although we addressed it in the book. But we didn’t go too deeply because it was still kind of new ChatGPT was just coming out when we were finishing the handbook. And so that is one of the things that we are looking into, there is another handbook in the making with SAGE that will focus specifically on instructional design in higher education. So that would be like an extension of this project. So we want to continue building on this work, because we consider it’s very important.

Leni: I’m really optimistic about the next steps on this because it’s like a seminal book that really got there’s a global perspective, as Safary says it’s not the same as the other online learning books. So we can also see a lot of developments coming up. And so I will say, this book is just step one, the next steps will really be coming up definitely, because the field is always growing. We have seen its growth, and it will still grow. And so there’s more to follow, I believe.

Rebecca: Well, thank you all for joining us. I know that our listeners will really enjoy the handbook and all that it has to offer.

John: Well, thank you, and it’s great talking to all of you and we’re looking forward to reading the book.

Safary: Thank you so much for the opportunity. Really appreciate that and wish everybody a wonderful reading experience.

Kelvin: Thanks for having us, Rebecca and John.

Leni: Thank you very much.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

Ganesh: Editing assistance by Ganesh.

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312. Alice: Finding Wonderland

Many of our disciplines are unfamiliar to students until their first encounter in an introductory course. In this episode, Rameen Mohammadi joins us to discuss his first-year course that introduces students to computer science using an approachable hands-on experience.

Show Notes

Transcript

John: Many of our disciplines are unfamiliar to students until their first encounter in an introductory course. In this episode, we look at a first-year course that introduces students to computer science using an approachable hands-on experience.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

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Rebecca: Our guest today is Rameen Mohammadi. Rameen is the Associate Provost at SUNY Oswego and an Associate Professor of Computer Science. Welcome, Rameen.

Rameen: Thank you. Thank you both.

John: It’s good to have you here. Today, for the first time ever, we’re all drinking the same tea, which is Chimps tea, a black tea with honey flavor, fig, and thyme. And this is a gift from one of our listeners. Miriam in France. Thank you, Myriam.

Rebecca: Yeah, so far. It’s really tasty.

Rameen: Yeah, really excellent tea. We love it.

Rebecca: So we invited you here today, Rameen, to discuss your First-Year Seminar course that combines animation and storytelling using the Alice 3 programming environment. Before we discuss that, though, could you provide an overview of the goal of first-year seminar courses at Oswego?

Rameen: This is not a standard first-year seminar. First-year seminar courses are designed to extend orientation, familiarize students with resources, and things like that. Our perspective about this type of course, which we call signature courses at SUNY Oswego, is that you are welcoming students to the intellectual community that we have. So as first-year students we desire a number of outcomes to be met by these courses, one of them is critical thinking, they have to have a significant critical thinking component. Also, these courses need to have both writing and oral communication embedded in them. And one of my favorites is that they have to enhance the cultural competency of our students, we’re a very diverse student body, there’s quite a bit of opportunity to make sure students experience other perspectives. And I think courses of this type really need to address that. Our provost, Scott Furlong, brought the idea to us even during his interview at SUNY Oswego, about what they had called, at his previous institution, passion courses. Now, as I said, we call them signature courses here. But those of us who love our discipline certainly can understand when somebody uses the term passion. So what makes you excited about your discipline? That’s what the course should help students experience.

John: So, you’re using the Alice 3 programming environment. Could you talk a little bit about the types of things that students are going to be doing in the class?

Rameen: So Alice 3 is a VR programming environment. So what you do is you build a scene, you can bring avatars of various types, could be people, could be aliens, could be dogs, into a scene, and you have props, trees, mountains, buildings, that you could bring into a scene, and then you learn to program something. So they can talk to each other, they can move from point A to point B. And it actually turns out, they’re able to, and they will be, writing reactive programming, which typically is what we do when we design games. So the user acts in some way, and then you program the reaction in the VR world in that context, or things run into each other. And obviously, when you’re designing games cars, or other things may run into each other, and you have the ability to detect that and actually act on that. But at this point, they are already running about a month ahead of where I thought they could be in just about a month of the semester. So I’m really hoping we can get that far.

Rebecca: Can you talk a little bit about why you chose the Alice platform, and what you were really hoping to foster with students.

Rameen: So, just a bit of background about Alice, Alice is supported by researchers in Carnegie Mellon. I think Randy Paudsch, when he was at University of Virginia, is really the person that began the innovation with Alice. And he thern moved to Carnegie Mellon. Many people in computer science would know who he is because of his work in VR, but what he should universally be known for is The Last Lecture, which is a pretty amazing hour plus lecture he gave before he died from cancer. But that group has been working on Alice for a very, very long time, and of course, has had new actors along the way. Don Slater is one of the people that has been part of that group for a long time, and he’s very much involved and was at the time when I met him very much involved in advanced placement. And that’s something I’ve been involved in for a long time, advanced placement for computer science. So one of the things we do in AP readings, we have people do professional development activities, and he gave a talk about Alice and this is a long time ago. But when I first listened to him talk about it, and he showed the features of the system, I really didn’t have a place for it in anything I taught at the time. So it has been brewing in the back of my head as a thing to build a course around for a long time, but really couldn’t have done it until the opportunity came along to build a signature course.

John: For those students who do go on to computer science. It seems like a really nice way of introducing the concept of object oriented programming. Does it work in that way?

Rameen: So the thing to understand about object orientation is that most of us who are software engineers by discipline, database types, we are very comfortable thinking of a student information being an object and the fact that we have a container of student objects and so on. But it turns out that’s not necessarily as comfortable for students as it is for those of us who do this for a living. But when you say, here’s an avatar, and you put this on the screen, and you could tell it to go from point A to point B, that seems like a very natural idea to students, and the fact that this particular avatar, so suppose it’s a bird, has wings, and opposed to a person who has legs, you don’t have to explain that. It’s a concept as inherent in being a human being and 18,19 years old. So some aspects of object orientation that often is difficult for students that are really obvious in this context. So any object like an avatar of a person, dog, cat, whatever, they can all be moved from point A to point B. So they share a set of expectations and attributes. They have a location in a 3D world, and you can move them from A to B, piece of cake, they understand. But then you say, “Well, this one is a bird, it has wings.” So the fact that you can spread the wings or fold the wings would be a characteristic that exists only because of it’s a bird. So inheritance, which is a concept that we like to teach in computer science is just built into the way the system behaves. And no student will say, “Well, what do you mean, a bird can spread this way or fold its wing.” People just naturally know what it all means. And believe me, it’s not always natural, in some of the other things we try to do with students to teach these topics. So it does lend itself extremely well, in understanding that objects have attributes, they have functionality, and it’s all there on the screen, and they can see it.

Rebecca: I think Alice is really nice, because it is so visual. And so you get those immediate, “I can see the thing I did,” whereas I remember when I started learning some code, I was building a database for car parts, and it was completely abstract. And I cared nothing about car parts.

Rameen: Yeah.

Rebecca: So it didn’t make it that accessible to me.

Rameen: It’s not, exactly, then the other aspect of it that I think we need to think about, about the platform, is that you don’t write a single line of code, you generate 1000s and 1000s of lines of code, but you don’t write any. So if you have a particular avatar as the object that you’re processing at the time, in building your code on the screen, you could just drag and drop functionality it has into your code. If you need to loop and repeat steps, you drop a loop into your code and then put the steps you want to repeat inside that loop. So all the typical barriers a student had with syntax or various languages, whether it was Java, Python, C++ kind of wash away, because you don’t really have to know syntax at all you, need to know “what are you trying to do?” and what will enable you to do it, and then you can execute that. So far, clearly, that’s not a problem for them. Here is the screen, this part of it is dedicated to X, that part of it is dedicated to Y and they’ve been able to handle it probably from week one. So all the standard things that tend to take a long time, don’t take any time. And besides doing 3D graphics, if you are a computer science person, in my mind, is super senior level type of activity. You got to teach them an awful lot about data structures and other event handling elements that they must learn because that is what we all had to learn. But guess what, you can learn it with Alice in short order. And this is the course is proving that you can.

John: Now one of the challenges that I could imagine you might have as that students come in with different levels of prior knowledge or interest or engagement with computer science. Some students may have not written a single line of code in any language, while others may also be taking other CS courses at the same time, or have some prior programming experience. How do you address the differences in background?

Rameen: So my sample case here is small, I only have 17 students, but this is not a computer science required course. So this is one that has art students in it, it has biology students, and and it does have a few computer science students and then maybe this one with an AP computer science background from high school, and none of them are doing any better than these other kids. So I guess the point is, it levels the playing field in a pretty significant way. If you can think a thought you can probably write code in Alice. And I’m finding it quite interesting, since I’m not preparing them for another course… not only this course doesn’t have a prerequisite, it’s not a prerequisite for anything else. So the way I designed the course going into it, I went into it with thinking, okay, so if storytelling and writing a really cool story within groups is the best I can get out of them, great. If I can get them to a point where they can write new functionality for objects, and I can help them write reactive programming so they react to the mouse click or collisions of objects and so on, maybe I’m dreaming, but that would be fantastic. At this point, I’m pretty certain I can get him there without other stuff. But that was kind of the key coming into the course, I walked in with a mindset of being flexible, that if they are struggling, I’m not going to keep pushing it like I would typically do in a CS course, which is partly why you would also lose students, but at least in my experience with these kids, and I can’t say until I teach it again (and hopefully I can) whether it will be the way it works is that you show them how to do something, and then they go to work, and they start doing it and then they make mistakes, and we all do, and then you give them a little bit of a hint about potentially maybe a different technique they could have used to accomplish the same task. I’m just going to give you an example. So you want the bird to go from point A to point B, so it’s on the ground, needs to go up on top of the tree. So Alice lets you put a marker where you want it to go on the tree, because you can’t go to the tree, you’re going on a branch of a tree. So you need to know how to put a marker there. So you put a marker there. And then it just goes from point A to point B, it goes from the ground to the top of the tree, then you say “Wait a minute, that’s really not the way birds fly.” So now you got to figure out, well, how am I going to flap his wings to go from point A to point B, to go from the ground to the branch on that tree? So it turns out and I’ve come up with a solution to this myself, obviously, you can’t really teach these things if you haven’t thought about how you could possibly solve them. And one of my students, after like three weeks of instruction, she figured out how to do what we call in Alice a “do together.” So as it’s moving from point A to point B, the step that is happening at the same time is the flapping event of spreading and folding the bird’s wing and she made it very clear that the bird was flying [LAUGHTER] from the ground to the tree with no interruption. Then we need to talk about well, do they really need their legs hanging out as they’re flying? I don’t know much about birds, but I think they fold their legs back. So now we have to learn how to address some kind of a functionality that is about a part of the body of the bird. So this is the way the learning is happening in the course, kind of naturally, you’re trying to make a realistic action on the screen in the animation. Well, how are we going to do that? Well, we have to now address the joints like the hip joint or the knee joint or the ankle joint to make that much more natural in the way it works. And there’s no persuasion here, the student is trying to make an interesting thing. And then I’m there to help them figure out how do you make that much more realistic.

Rebecca: What I really love about these courses, and in what you’re describing with Alice, as someone who’s also taught code to students, particularly ones that are not in computer science, is that they’re thinking like a computer scientist, and you’re really getting them completely within the discipline, you’re hooking them right in because they’re leading with their curiosity. They’re not satisfied with the way something looks, so they’re digging in and digging in and digging in. And unlike our traditional way of structuring curriculum, where we think this is the foundational information, and this is the next thing we build on, it almost turns it totally on its head [LAUGHTER], and does it like backwards from what we traditionally do. And it’s really fun.

Rameen: Well, I think the students are at the center of that type of a decision, that for years, you see human beings that probably could do this kind of work, but shortly after they try and they get errors after errors after errors, they say, “Hey, listen, this is great that there are geeks like you would like to do this kind of thing. It’s not for me,” and they walk away from the discipline, even though they could have had great contributions in computer science. So for me if some of these concepts are introduced this way, where syntax and semantics, which is typically what slows people down when they first begin, even the systems we use… like how do you type your program? And how do you run your program? …there’s a whole bunch of instruction around how do you do anything. You just go to alice.org, you download Alice 3, but once you do, it’s here you go, you click here, and then you set up your scene; you click here, you begin writing code. Well, how you write code? Well, the object is on the left side, you drag the command from the left to the right, how far do you want it to go? Well, you gotta choose a certain distance that it needs to travel… really, really easy for students to take to right away. And I just had no idea what I should expect. You watch a lot of YouTube videos. I mean, I certainly do when I was preparing this course, of all these different people, young and old, building things and being proud of what they had built. And I thought, if I could bring that to a course for our first-year students, that would be really, really awesome. And I think that’s what has happened.

John: You mentioned that the students are able to interact. Are they all in one virtual shared space for the class? Or do they have to invite the other students into the spaces that they’ve developed?

Rameen: So this is a really good question, John. So when I imagined how the course was going to work, I had to think of a number of things. One, I asked our technology people to install Alice on all lab computers because I can’t assume or assert that every single student that will take a course like this will necessarily have the equipment that could enable them to run it. Even the Mac kids who had trouble at first installing the thing, and I needed people to help them to get it installed, even they could continue to work because we had the software on our machines. The type of collaboration that I advocate for in class is a little untraditional. At least I think you could argue that it may be. So like the other day, I gave them a 10-question quiz. So they answer the 10-question quiz. And then I said, “Find a couple of other people and persuade them why your answers are correct and their answer is wrong.” So now the whole room starts talking about the quiz. I don’t know if they’ve ever had an experience where somebody says, “This is not cheating, what I’m asking you to do.” Who gives a quiz that says, talk to everybody else to see what they answered for the quiz.

REBECCA; John does. [LAUGHTER]

Rameen: And that’s not surprising, but in my mind, is it about the learning process? Or is it about assessing or giving a grade? This is a very low-stake experience. So why exactly would I care if you talk to someone else about it? So why not persuade someone else that your answer is right? That’s a very different tactic than to say, “Do you know the answer? And are you right or wrong?” Persuading someone requires talking to them, requires thinking for yourself, first of all. Well, why is this answer right? And then opposite of that, you hear the explanation. Are you persuaded that what they said is accurate? Or do you think they’re wrong? In which case now you’re giving them back a different perspective, and then they change their answer. And of course, you could change your answer for the wrong reason. That’s just one example. I really want them to collaborate and work with each other. And every time somebody does something interesting, like the young woman who built the code that I had not been able to myself, having the birds fly from point A to point B, looking very natural. I had her come to the front of the room, plug in with a connector that is in the room and show everybody how she wrote her code. And we’ve done that at least a dozen times so far, where people just come up, plug their computer and show everybody their code. So we often are worried about students cheating and using other people’s work. And if it is about collaborative learning, then you really have to cultivate the idea that, you know, that was a really good idea, maybe I can do that. And I think hopefully, the course will continue to behave that way where I’m confident everybody’s learning from it. That’s the concern that I’m the only one who knows something, whoever I am as a student, and everybody’s just copying me or whatever. That is not my experience so far in this course. They’re just trying to do it better, and if you have a better idea, maybe I can take that and move with it. Then maybe I’ll make it a better idea. And you see that also with students. One of them figures out how to make somebody walk more naturally, and then the other one even enhances that, even makes it even more realistic in the way you would walk. And that’s kind of what I like to see happen and is actually happening.

Rebecca: So how are students responding? Are you cultivating a whole new crop of computer scientists?

Rameen: So, this is an interesting question. I am wondering, those who are not computer science students, whether or not they decide that this may be something for them. But I’m also… with Rebecca here, is good to bring this up… they might become interested in interaction design as a discipline to pursue and become passionate about. Those of us who do this kind of work for a living and have done it for 40 years or whatever, the engagement aspect is the critical aspect. If they are really invested in the learning process, they can overcome an awful lot of barriers, that frankly, I cannot persuade you to put the time in, if you’re persuaded that you could do something a little bit better, then I’m done. As a teacher, I’ve set up the environment in the way it should be where you are driving the learning process yourself as a student, and they look like that’s what you’re doing at this point. And we’re only within a month into the course and they are behaving that way. Now whether or not they will continue to take more computer science courses, and get a degree in computer science. I’m not really sure, but, hopefully, if they do interaction design, there’ll be better interaction design students, because some of the structures that they have to learn here would definitely benefit them in that curriculum too.

Rebecca: Yeah. When can I come recruit?

Rameen: Anytime. I’ve already had Office of Learning Services. That was one of the things I wanted to point out, that I’ve had Office of Learning Services, they came and they talked about the learning process. And besides what they have done for me and talking about the learning process, and it’s all research-based discussions, which is really critical for students to hear things that actually do work, and we can prove they can work. I talk about the learning process on a regular basis with them. And I’m very interested in them understanding why we’re doing anything that we’re doing. I mean, they may be used to somebody standing in front of them talking for an hour and I just don’t do that. I may talk for 10 minutes and then have them work on stuff and then as we see gaps in what they understand then I talk for 10 more minutes, maybe. I try not to talk a whole lot. I want them to be working. So the time I’ve spent is on building what they are supposed to do to learn, not so much talking to them on a regular basis during the 55 minutes that the class goes on. Unfortunately, I’m not quite sure that that’s the experience they’ll have in other courses that they take, because to me, there is a freedom embedded in the way the course is designed that is hard to replicate if you have to cover from A to Z of some topic. You get to “H” and people are having trouble, well, you just keep going. Well, I don’t if everybody has the luxury to say, well, maybe we need to pause longer because we can’t get past this point. I mean, what’s the point? We get past this point, you’ll never catch up to where the end is. So I am hoping some of them will decide to be CS majors as a result, but I’m more interested in seeing how they will do if they take more CS courses. I mean, if they take a CS 1 course, are they going to do better than a typical person taking a CS 1 course if they move on and take data structures and other courses we require? Will it come to them easier? I think it’s a really interesting question. And I think there’s a lot of research that advocates for the fact that they will do better, but I like to see it firsthand.

John: One of the things I believe was mentioned in the title of the course was storytelling, what types of storytelling takes place in the class? Is it the design of the scenes or is there some other type of communication going on?

Rameen: So the way you do animation, in general… and I probably should back up and say I spent about an ungodly amount of hours trying to learn how to do this, but I went about it backwards because I went after event-driven programming and interesting things that I knew Alice could do to write games. But then you step back from it and say, well, students can’t start there. I mean, that’s just not a good place. So then you look at the alice.org website, which gives you tremendous amount of resources and say, “Oh, designing scenes happens to be the first thing they teach you to do. Oh, maybe I should learn how to design a scene.” So you put the pieces that you want in your story on the screen, and if you don’t want them to appear, you could make them invisible. But the way Alice works, you have to put all the components in on the front end. It’s a little different than the way we do object-oriented programming. When we do object-oriented programming, you create things when you need them, you don’t think about setting up the scene on the front end. So that took a little getting used to, but that’s what you do. And then the characters you put on the screen can move, they can talk, they can fly, they can do whatever you need them to do. And my biggest interest was storytelling, when I was conceiving of the course was that I really want students, especially those from other cultures, other backgrounds, to tell their story, find a way to tell their story. And this is probably going to be starting as a group project for my students in a few weeks. And we’ll see how that actually goes. And obviously it has to have a beginning and middle and an end for it to be an actual story. But I’m just excited to see what they will actually decide to do and how they actually do it. Along the way, though, they’re going to need some tools. And that’s kind of what my contribution will be in making sure that they can tell the story the way they want.

John: It sounds as if developing this course required you to learn quite a few new things that were outside your normal teaching experiences. Do you have any advice for faculty who are working on the development of similar courses?

Rameen: So for those out there who teach for a living, the opportunity to build something from the ground up, especially something that frankly, when I first thought of it, I thought it’d be a lot easier than it turned out, because there was so much that I didn’t know how to do, but when you don’t know something you don’t necessarily know that you don’t know something. People who were doing it and I was watching them do it made it look very easy to me. But once I began to do it, I discovered how much work there was to come to a point that actually orchestrates a course, I mean something that is meaningful, and has a clear direction to it. So if you have that opportunity, even after 40 years of teaching, to start over in some ways and build something that you feel not particularly comfortable about, I really highly recommend people do that. Because that is what your students are experiencing every single day when they are trying to learn this stuff that you know so well. So having a little bit of a taste of what it takes to learn something you know very little about, I think is critical. So my message to the faculty who are listening, is that if that opportunity arises, by all means, take it.,

Rebecca: You certainly get a lot more empathy for what it feels like to not be an expert, when you’re learning something brand new again.

Rameen: Well, that’s the thing about most of the things we do. I’ve been programming for 50 years. So it’s one of those things where you’re completely in tune with the idea of: understand the problem, solve the problem, whatever. But where should the camera be in a 3D world in order for it to point at the person talking just the right way? I had to figure that out. It didn’t come naturally to me. The first bunch of programs I wrote the camera was always in the same spot and then I began learning that “Oh I have control over where this camera goes. [LAUGHTER] So maybe it needs to be somewhere else when this person is talking versus this other one.” That’s been a lot of fun to get a sensibility back into the system here that this stuff is not as obvious as it may seem.

John: We always end with the question: “What’s next?”

Rameen: So I certainly would like to teach the course more, and I also want to do some presentations with the faculty in computer science, and if there is interest in graphic design faculty to do some for them, too, because I think the platform is extremely powerful. It doesn’t cost anything, the resources that exist have been getting developed for a very long time and they’re pretty mature. And again, back to no cost. We all know how much books cost. You really don’t need one, you just use the exercises that they give you at the Carnegie Mellon site for Alice and go with it. So I really want to advocate for faculty to consider using it beyond just this first-year signature course.

John: Well, thank you. This sounds like a really interesting project that can really engage students.

Rebecca: Yeah, it sounds like a lot of fun. I can’t wait to come visit.

Rameen: Yeah. Thank you both. Really, this was fun. Thanks for the tea also.

John: Well, we have Myriam to thank for that.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

Ganesh: Editing assistance by Ganesh.

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311. Upskilling in AI

With so many demands on faculty time, it can be difficult to prioritize professional development in the area of AI. In this episode, Marc Watkins joins is to discuss a program that incentivizes faculty development in the AI space. Marc is an Academic Innovation Fellow at the University of Mississippi, where he helped found and currently directs the AI Institute for Teachers.

Show Notes

Transcript

John: With so many demands on faculty time, it can be difficult to prioritize professional development in the area of AI. In this episode, we examine a program that incentivizes faculty development in the AI space.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

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John: Our guest today is Marc Watkins. Marc is an Academic Innovation Fellow at the University of Mississippi, where he helped found and currently directs the AI Institute for Teachers. Welcome back, Marc.

Marc: Thank you, John. Thank you, Rebecca. It’s great to be back.

Rebecca: We’re glad to have you. Today’s teas are:… Marc, are you drinking tea?

Marc: I am. I have a Cold Brew Hibiscus, which is really great. It’s still very warm down here in Mississippi. So it’s nice to have something that’s a little bit cool. That’d be refreshing.

Rebecca: That sounds yummy. How about you, John?

John: I am drinking a peppermint spearmint tarragon blend today. And it’s not so warm here. In fact, my furnace came on for the first time yesterday.

Rebecca: Yeah, transitions. And, I have English tea time today.

Marc: Well, that’s great.

John: So we have invited you here to discuss your ongoing work related to ChatGPT and other AI tools. Could you first describe what the AI Institute for Teachers is and its origins?

Marc: Sure, I think that when I was last a guest here in January of this year on your show. And it seems like 1000 years ago [LAUGHTER], but during that spring semester, I really took a much deeper dive than the original pilot with a lot of the generative AI tools in the fall. And we started noticing that the pace that big tech was deploying these tools and integrating these with existing software from Microsoft and Google was only accelerating. So in about April or May, I went to my chair, Stephen Monroe, and said, “I think we need to start training some people to get them prepared for the fall,” because we kind of thought that fall was going to be what it is right now, which is a chaotic just sort of mash up of sort of everything you can imagine that some people dive in deeply, some people tried to ban it, some people are trying to do some critical approaches with it too. So we actually worked with the Institute of Data Science here at the University of Mississippi, and we got some money. And we were able to pay 23 faculty members $1,000 apiece to train them for a day and a half about everything we knew about Generative AI, about AI literacy, ethics, what tools were working in the classroom, which wasn’t. And their whole goal was to go back to their home departments over the summer and serve as ambassadors and help prepare them for the fall semester. And we started that, we’ve had funding for one Institute, and now we’re doing workshops, and searching, as we all will, for more funding for doing,

Rebecca: How did faculty respond to (A) the incentive, but (B) also [LAUGHTER] the training that went with it?

Marc: Well, not surprisingly, they responded really well to the incentives, where you can pay people for their time, they generally do show up and do so as well. We had quite a few people wanting to take the training both internally from the University of Mississippi and then people started finding out about it, because I was posting it out on Twitter, and writing about it on my substack. So when we had interest from graduate students in Rome, interest from other SEC schools wanting to attend, and even interest from a community college in Hawaii. Definitely seen a lot of interest within our community, both locally and more broadly, nationally.

Rebecca: Did you find that faculty were already somewhat familiar with AI tools? I had an interesting conversation with some first-year students just the other day, and we were talking about AI and copyright. And I was just asking, “Hey, how many of you have used AI?” And I and another faculty member indicated that we had used AI to make it safe to indicate. And many of them really kind of shook their heads like “No, they hadn’t,” and they were unsure. And then I started pointing to places where we see snippets of it, in email and in texting and other places where there’s auto-finishing of sentences and that kind of thing. And then they’re like, “Oh, yeah, I have seen that. I have engaged with that. I have used that.” What did you find faculty’s knowledge?

Marc: Extremely limited. They thought of AI as ChatGPT. And one of the things we did with the session was basically frame it out as “Look, this was not just going to remain as a single interface anymore.” One of the things that actually happened during the institute that was completely wild to me was the last day, I woke up that morning. And I’d signed up through Google Labs, and you can do it as well, to turn on the features within the Google suite of tools, including in search and Google Docs, and Sheets and everything else. And they gave me access that last day, right before we began. And so I literally just plugged in my laptop and said, “This is what it’s going to look like in Google docs when you have generative AI activate in Google Docs. it pops up and immediately greets you with a wand with a phrase “Help me write.” And what I tried to explain to them and explained to faculty ever since then, is that it makes having a policy against AI very difficult when it shows up at an existing application with no indication whatsoever that this is in fact Generative AI. It’s just another feature that’s in the application that you have grown up with, from many of our students’ perspectives their entire lives. So yeah, we need to really work on training faculty, not just in the actual systems itself, but also getting them outside of that mindset that AI that we’re talking about is just ChatGPT. It’s a lot more than that.

John: Yeah, in general, when we’ve done workshops, we haven’t had a lot of faculty attendance partly because we haven’t paid people to participate [LAUGHTER], but what’s been surprising to me is how few faculty have actually explored the use of AI. My experience with first-year students was a little different than Rebecca, about half of the students in my large intro class had said that they had explored ChatGPT, or some other AI tool. And they seem pretty comfortable with it. But faculty, at least in our local experience, have generally been a bit avoidant of the whole issue. I think they’ve taken the approach that this is something we don’t want to know about, because it may disrupt how we teach in the future. How do you address that issue, and getting faculty to recognize that this is going to be a disruptive technology in terms of how we assess student learning and in terms of how students are going to be demonstrating their learning, and also using these tools for the rest of their lives in some way?

Marc: That’s a great question. We trained 23 people, I’ve also been holding workshops for faculty too, and again, the enthusiasm was a little bit different in those contexts, too. And I agree that faculty, I feel like they feel overwhelmed and maybe some of them want to ignore this and don’t actually want to deal with it, but it is here and it is being integrated at phenomenal rates in everything around us too. But if faculty don’t come to terms with us, and start thinking about engagement with their technology, both for themselves and for their students, then it is going to create incredible disruption that’s going to be lasting, it’s not going to go away. We’re also not going to have things like AI detection, like it is with plagiarism detection to come in and save the day for them too. And those are all things we’ve been trying to very carefully explain to faculty and get them on board. Some of them though, just aren’t there yet, I understand that. I empathize, too. This is a huge amount of time that you spend on these things to think about and talk about as well. And we’re just coming out of the pandemic, people are exhausted, they don’t want to deal with another, quote unquote, crisis, which is another thing that we’re seeing too. So there’s a lot of factors that are at play here that make faculty engagement, less than what I’d like to see.

Rebecca: We had a chairs’ workshop over the summer, and I was somewhat surprised based on our experience with other interactions with faculty, how many chairs had used AI. The number was actually a significant number. And most of them were familiar. And that to me was encouraging [LAUGHTER], it was like, “Okay, good, the leaders of the ship are aware. That’s good, that’s exciting.” But it’s also interesting to me that there are so many folks who are not that familiar, who haven’t experimented, but seem to have really strong policies around AI use or this idea of banning it or wanting to use detectors, and not really being familiar with what they can and cannot do.

Marc: Yeah, that’s very much what we’re seeing across the board too, is that the first detectors that I’m aware of that really came online, I think, for everyone was basically GPTZero, there are a few others that existed beforehand to IBM had one called the Giant Language Testing Lab. But those were all based on GPT-2, you’re going back in time to 2019. I know how ridiculous is it to go back four years in technology terms and think about this… that was a long time ago. And we really started adopting that through education or seem to be adopted in education based off of that panic. The problem is in incidents of education putting a system like that in place, it’s not necessarily very reliable. TurnItIn also adopted their own AI detector as well too. A lot of different universities began to explore and play around with it, I believe, and I don’t want to be misquoted here or misrepresent TurnItIn. I think what they initially came out with it, they were saying there was only 1% false positive rate for detecting AI. They’ve since raised that to 5%. And that has some really deep implications for teaching and learning. Most recently, Vanderbilt Center for Excellence in Teaching and Learning made the decision to not turn on the AI detection feature in TurnItIn. Their reasoning was that they had, I think, in 2022 some 75,000 student papers submitted. If they had the detector on during then that would give them a false positive grade about 3000 papers. And they just can’t deal with that sort of situation through a university level..No one can. You’d have to go through it investigating each one. You would also have to get students a hearing because that is part of the due process. It’s just too much. And that’s one of the main concerns that I have about the tools that it’s just not reliable in education.

John: And it’s not reliable both in terms of false positives and false negatives. So some of us are kind of troubled that we have allowed the Turnitin tool to be active and have urged that our campus shut it down for those very reasons, and I think a number of campuses, Vanderbilt was one of the biggest ones, I think to do that, but I think quite a few campuses are moving in that direction.

Marc: Yes, the University of Pittsburgh also made the decision to turn it off. I think several others did as well, too.

Rebecca: It’s interesting, if we don’t have a tool to measure, a tool to catch if you will, then you can’t really have a strong policy saying you can’t use it at all. [LAUGHTER] There’s no way to follow up on that or take action on that.

Marc: Where we’re at, I think, that for education, that’s a sort of conundrum. We’re trying to explain this to faculty. I think much more broadly, in society, though, if you can’t have a tool that works when you’re talking about Twitter, I’m sorry, X now, and understanding if the material is actually real or fake, that becomes a societal problem, too, and that’s what they’re trying to work on with watermarking. And I believe the big tech companies have agreed to watermark audio outputs, video outputs, and image outputs, but they’ve not agreed to do text outputs, because text is a little bit too fungible, you can go in and you can copy it, you can kind of change it around a little bit too much. So, definitely it’s gonna be a problem, too when state governments start to look at this, and they start wondering that the police officer taking your police report is writing this with their own words, the tax official using this as well, too. So it’s gonna be a problem well outside of education.

Rebecca: And if we’re not really preparing our students for that world in which they will likely be using AI in their professional fields, then we’re not necessarily doing our jobs and education and preparing our society for the future.

Marc: Yeah, I think training is the best way to go forward too and again, going back to the idea of intentional engagement with the technology and giving the students these situations where they can use it and where you, hopefully if you’re a faculty member, you actually have the knowledge and the actual resources to begin to integrate these tools and talk about the ethical use case, understanding what the limitations are and the fact that it is going to hallucinate and make things up, and to think about what sort of parameters you want to put on your own usage too.

John: One of the things that came out within the last week or so, I believe,… we’re recording this in late September… was the introduction of AI tools into Blackboard Ultra. Could you talk a little bit about that?

Marc: Oh boy, yes indeed, they announced last week that the tools were available to us in Blackboard Ultra. They turned it on for us here at the University of Mississippi, and I’ve been playing around with it, and it is a little bit problematic, because for right now, what you can do is with a single click, it will scan your existing materials in your Ultra course and it will create learning modules. It will create quiz questions based off that material, it will create rubrics, and will also generate images. Now compared to what we’ve been dealing with ChatGPT and all these other capabilities, this is almost a little milquetoast by comparison. But it’s also an inflection event for us in education, because it’s now here, it’s directly in our learning management system, it’s going to be something we’re going to have to contend with every single time we open up to create an assignment, or to do an assessment. And I’ve played around with it. It’s an older version of GPT. The image version I think is based on Dall-E, so you would ask for a picture of college students and you get some people with 14 fingers and weird artifacts all over their face, which may not be the one that would actually be helpful for your students. And while the other learning modules there are not my thinking necessarily, it’s just what the algorithm is predicting based off the content that exists in my course. We have that discussion with our faculty, we have them cross that Rubicon on and saying, “Okay, I’m worried about my students using this, what happens to me and my teaching, my labor, if I start adopting these tools. There could be some help, definitely, this could really streamline the process, of course creation and actually making it aligned with the learning outcomes my department wants for this particular class.” But it also gets us in a situation where automation is now part of our teaching. And we really haven’t thought about that. We haven’t really gotten to that sort of conversation yet.

Rebecca: It does certainly raise questions about, obviously, many ethical questions and really about disclosing to students what has been produced by us as instructors and what has been produced by AI and authorship of what’s there. Especially if we’re expecting students to [LAUGHTER] do the same thing.

Marc: It is mind boggling, the cognitive dissonance, with having a policy and saying “No AI in my class,” then all of a sudden, it’s there in my Blackboard course, and I could click on something. And, at least at this integration of Blackboard, they may very well change this, but once you do this, there’s no way to natively indicate that this was generated by AI. You have to manually go in there and say this was created. And I value my relationship with my students, it’s based off of mutual trust. I think almost everyone in education does. If we want our students to act ethically, and use this technology openly, we should expect ourselves to do the same. And if we get into a situation where I’m generating content for my students and then telling [LAUGHTER] them that they can’t do the same with their own essays, it is just going to be kind of a big mess.

John: So given the existence of AI tools, what should we do in terms of assessing student learning? How can we assess the work reasonably given the tools that are available to them?

Rebecca: Do you mean we can just use that auto-generated rubric right, that we just learned about? [LAUGHTER]

Marc: You could, you can use the auto-generated rubric separately from Blackboard. One of the tools I’m piloting right now is the feedback assistant, it was developed by Eric Kean and Anna Mills. I consulted with them on this, too. She’s very big on the AI space for composition. It’s called MyEssayFeedback. And I’ve been piloting this with my students. They know it’s an AI, they understand this. I did get IRB approval to do so. But I’ve just got the second round of generated feedback, and it’s thorough, it’s quick, it’s to the point. And it’s literally making me say, “How am I going to compete with that?” And maybe the way is that maybe I shouldn’t be competing with that, maybe it’s I’m not going to be providing that feedback. But then maybe then I should be providing my time in different ways. Maybe I should be meeting with them one on one to talk about their experiences, maybe that way. But I think you raise an interesting question. I don’t want to be alarmist, I want to be as level-headed as I can. But from my perspective, all the pieces are now there to automate learning to some degree. They haven’t been all hooked up yet and put together a cohesive package. But they’re all there in different areas. And we need to be paying attention to this.Our hackles need to be raised just slightly at this point to see what this can do. Because I think that is where we are headed with integrating these tools into our daily practice.

Rebecca: AI generally has raised questions about intellectual property rights. And if our learning management systems are using our content in ways that we aren’t expecting, how is that violating our rights or the rights that the institution has over the content that’s already there.

Marc: A lot of perspectives of the people that I speak with too, their course content, their syllabi, from their perspective is their own intellectual property in some ways. We get debates about that, about the actual university owns some of the material. But we have had instances where lectures were copyrighted before in the past. And if you’re allowing the system to scan your lecture, you are exposing that to Generative AI. And that gets at one aspect of this. The other aspect, which I think Rebecca is referring to is the issue with training this material for these large language models itself could indicate that it was stolen or not properly sourced from internet and you’re using it and then you’re trying to teach your students [LAUGHTER] to cite material correctly too, so it’s just a gigantic conundrum of just legal and ethical challenges. The one silver lining in all this, and this has been across the board with everyone in my department. This has been wonderful material to talk about with your students, they are actually actively engaged with it, they want to know about this, they want to talk about it. They are shocked and surprised about all the depths that have gone into the training of these models, and the different ethical situations with data and all of it too. And so if you want to just engage your students by talking to them about AI too, that’s a great first step in developing their AI literacy. And it doesn’t matter what you’re teaching, it could be a history course, it could be a course in biology, this tool will have an impact in some way shape or form in your students’ lives they want to talk about, I think maybe something to talk about is there are a lot of tools outside of ChatGPT, and a lot of different interfaces as well, too. I don’t know if I talked about this before in the spring, the one tool that’s really been effective for a lot of students were the reading assistant tools, one that we’ve been employing is called ExplainPaper. They upload a PDF to it, it calls upon generative AI to scan the paper and you can actually select it to whatever reading level you want, then translate that into your reading level. The one problem is that students don’t realize that they might be giving up some close reading, critical reading skills to it as well too, just like we do with any sort of relationship with generative AI. There is kind of that handoff and offloading of that thinking, but for the most part, they have loved that and that’s helped them engage with some really critical art texts that normally would not be at their reading level that I would usually not assign to certain students. So those are helpful. There are plenty of new tools coming out too. One of them is called Claude 2 to be precise by Anthropic. That just came out, I think, in July for public release, it is as powerful as GPT-4. It is free right now, if you want to sign up for it as well too. The reason why I mentioned Claude is that the context window, what you can actually upload to it is so much bigger than ChatGPTs. I believe their context window is 75,000 words. So you can actually upload four or five documents at a time, synthesize those documents. One of the things I was using it for as a use case was that I collected tons of reflections for my students this past year about the use of AI. It’s all in a messy Word document. It’s 51 pages single spaced. It’s all anonymized so there’s new data that identifies them. But it’s so much of a time suck on my time, just go through to code those reflections. And I’ve just been uploading to Claude and having it use a sentiment analysis to point out what reflections are positive from these students, in what way, and it does it within a few seconds. It’s amazing.

John: One other nice thing about Claude is that has a training database that ends in early 2023. So it has much more current information, which actually, in some ways is a little concerning for those faculty who were trying to ask more recent questions, particularly in online asynchronous courses, so that ChatGPT could not address those. But with Claude’s expanded training database, that’s no longer quite the case.

Marc: That’s absolutely correct. And to add to this rather early discussion about AI detection, none of the AI detectors that I’m aware of had time to actually train on Claude, so if you generated essay… and you guys are free to do this on your own, your listeners are too… if you generated and essay with Claude, and you try to upload that to one of the AI detectors, very likely you’re going to get zero detection or a very low detection rate for it too, because it’s again, a different system. It’s new, the existing AI detectors have not had time. So the way to translate this is don’t tell your students about it right now, or in this case, be very careful about how you introduce this technology to your students, which we should do anyway. But this is one of those tools that is massively popular, a lot of people just haven’t known about it because, again, ChatGPT just takes up all the oxygen in the room when we talk about Generative AI

John: What are some activities where we can have students productively use AI to assist their learning or as part of their educational process?

Marc: That’s a great question. We actually started developing very specific activities for them to look at different pain points for writing classes. One of them was getting them to actually integrate the technology that way. So we built a very careful assignment, which called on very specific moves for them to make both in terms of their writing, and their integration of the technology for that. We also looked at bringing some research question, building assignments that way. We have assignments from my Digital Media Studies students right now about how they can use it to create infographics. Using the paid for version of ChatGPT Plus, they can have access to plugins, and those plugins then give them access to Canva and Wikipedia. So they can actually use Canva to create full on presentations based off of their own natural language and use actual real sources by using those two plugins in conjunction with each other. I just make them then go through it, edit it with their own words, their own language too, and reflect on what this has done to their process. So lots of different examples, too, I mean, it really is limited only to your imagination in this time, which is exciting, but it’s also kind of the problem that we’re dealing with, there’s so much to think about.

Rebecca: From your experience in training faculty, what are some getting started moves that faculty can take to get familiar enough to take this step of integrating AI by the spring?

Marc: Well, I think the one thing that they could do is, there are a few really fast courses. I think it’s Ethan Mollick from even from the Wharton School of Business put out a very effective training course that was all through YouTube, I think it’s like four or five videos, very simple to take, to get used to understanding how ChatGPT works, how Microsoft’s Bing works as well too, and what sort of activities students can use it for, what sort of activities faculty could. Microsoft has also put out a very fast course, I think takes 53 minutes to complete about using generative AI technologies in education. And those are all very fast ways of basically coming up to speed with the actual technology.

John: And Coursera has a MOOC through Vanderbilt University, on Prompt Engineering for ChatGPT, which can also help familiarize faculty with the capabilities of at least ChatGPT. We’ll include links to these in the show notes.

Marc: I really, really hope Microsoft, Google and the rest of them calm down, because this has gotten a little bit out of control. And integration of these tools are often without use cases, they’re often waiting to see how we’re going to come up and use them too. And that is concerning. Google has announced that they are committed to releasing their own model that’s going to be in competition with GPT4, I think it’s called Gemini by late November. So it looks like they’re just going to keep on heating up this arms race and you get bigger models, more capable and I think we do need to ask ourselves more broadly what our capacity is just to keep up with this. My capacity is about negative zero at this point… going down further.

John: Yeah, we’re seeing new AI tools coming out almost every week or so now in one form or another. And it is getting difficult to keep up with. I believe Apple is also planning to release an AI product.

Marc: They are. They also have a car they’re planning to release, which is the weirdest thing in the world to me, that there could be your iPhone charged in your Apple Car.

John: GM has announced that they are not going to be supporting either Android or Apple CarPlay for their electric vehicles. So perhaps this is Apple’s way of getting back at them for that. And we always end with the question, what [LAUGHTER] is next, which is perhaps a little redundant, but we do always end with that.

Marc: Yeah, I think what’s next is trying to critically engage the technology and explore it not out of fear, but out of a sense of wonder. I hope we can continue to do that. I do think we are seeing a lot of people starting to dig in. And they’re digging in real deep. So I’m trying to be as empathetic as I can be for those that don’t want to deal with the technology. But it is here and you are going to have to sit down and spend some time with it for sure.

John: One thing I’ve noticed that in working with faculty, they’re very concerned about the impact of AI tools on their students and student work. But they’re really excited about all the possibilities that opens up for them in terms of simplifying their workflows. So that, I think, is a positive sign.

Rebecca: They could channel that to help understand how to work with students.

Marc: I hope they find that out, there’s a positive pathway forward with that too.

John: Well, thank you. It’s great talking to you and you’ve given us lots more to think about.

Marc: Thank you guys so much.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

Ganesh: Editing assistance by Ganesh.

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