458. A Neurodiversity Framework

Institutions are increasing their focus on creating inclusive environments. In this episode, Megan Kohler joins us to discuss a course design framework she developed to support neurodiverse learners. Megan is an Assistant Teaching Professor and Learning Designer in the John A. Dutton e-Education Institute at Penn State. She is the recipient of the Marion G. Mitchell Award for Innovative Teaching and is conducting research, funded by the Schreyer Institute Scholarship, on supporting neurodivergent learners in higher education. Megan is one of the co-editors of The Multi-Disciplinary Instructional Designer: Integrating Specialized Skills into Design Toolkits.

Show Notes

Transcript

Rebecca: Institutions are increasing their focus on creating inclusive environments. In this episode, we discuss a course design framework to support neurodiverse learners.

[MUSIC]

John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

[MUSIC]

Rebecca: Our guest today is Megan Kohler. Megan is an Assistant Teaching Professor and Learning Designer in the John A. Dutton e-Education Institute at Penn State. She is the recipient of the Marion G. Mitchell Award for Innovative Teaching and is conducting research, funded by the Schreyer Institute Scholarship, on supporting neurodivergent learners in higher education. Megan is one of the co-editors of The Multi-Disciplinary Instructional Designer: Integrating Specialized Skills into Design Toolkits. Welcome back, Megan.

Megan: Hi. Thank you so much for having me here today. It’s great to be talking with both of you again.

John: We’re very glad to have you back again. It’s been a while.

Megan: It has.

John: Today’s teas are:… Megan, are you drinking any tea?

Megan: Oh, I’m always drinking tea. [LAUGHTER] I have a lovely new tea, and if you’re willing to indulge me in a short story, I’d love to share that with you. So the tea that I’m drinking today is called Paris, and it’s by Harney and Sons. And I discovered this tea completely by accident. It was Mother’s Day, and my husband decided to take me to this lovely little creperie. It’s like 45 minutes away, and I only drink tea, not a coffee drinker. And we get there, and they don’t have my tea, and so he grabbed this one, [LAUGHTER] and I tried it, and absolutely fell in love, and this one has become my go-to tea. So I highly encourage you all to try it. because it’s absolutely delicious.

Rebecca: Such a great story! I had a tea emergency that John solved for me today, so I’m drinking a decaf Irish breakfast tea.

Megan: Oh, I love Irish breakfast! It’s so good. It’s got a lot of great flavor to it.

Rebecca: Yeah, nice and bold, nice and bold.

John: And we’re in the midst of getting this cloud of smoke from Canada from the fires that are burning there. In honor of that, I have some lapsang souchong tea, which is a smoked tea. So it just adds to the ambiance of the day here.

Rebecca: So it’s smoky inside and out. [LAUGHTER]

John: Equally.

Rebecca: So we’ve invited you here today, Megan, to discuss your framework for supporting neurodiverse learners. First, though, can you tell us how to define neurodiversity?

Megan: That’s a great question, and it’s also somewhat of a difficult question, and I’ll explain why. So first and foremost, I try to keep things very simple. I think the more simplistic we can keep things, the more approachable they become for people, and that’s something that I really want to keep in mind in doing this work. The more approachable something is, the easier it is for people to buy into it or to understand it. And so I think of neurodiversity as largely just differences in the way that our brains function, most often because of some form of condition such as autism or ADHD. Those are the two most common ones that people think of, but it goes so far beyond that. It also includes things like post-traumatic stress disorder, and a lot of people typically think of like military veterans who have had some type of traumatic experience. But it’s more than that too. You can have trauma from a wide variety of things in your life. So there’s cancer survivors who you talk about their experiences having PTSD from cancer treatments that they’ve undergone. It also includes other conditions such as dyslexia. Dyslexia is actually the most commonly diagnosed condition over autism and ADHD, but yet, autism and ADHD are the ones that people typically go to. And so, the reason why I think it’s a little challenging to come up with or to have a definition of neurodiversity is because there are so many different perspectives that end up tying into this. So we have the medicalized version of neurodiversity and what that means, and then we have the social movement and what that means, and then in between those two sort of opposite ends, we have the lived experience that fits between those, and that lived experience is something that people hold very dear and very close to them, and that can impact the way that they see and understand and perceive certain things about neurodiversity and the many conditions associated with it, so it’s not as simple and as straightforward as it seems.

John: So there’s quite a bit of diversity in terms of neurodiversity, which makes some sense, I think. So how did you first become interested in focusing on support for neurodiverse students?

Megan: It was about eight years ago. My daughter was first diagnosed, and it’s a very long story and heart wrenching for me. I’ll try to summarize it briefly, but essentially we had had her in a daycare. We had her in a Montessori school, and that was after having her in a different daycare, and they kept telling us your daughter’s really, really smart. And we were like, “Oh well, thank you.” And they’re like, “No, no, no, no, she’s really smart.” And it was actually their encouragement that we sought out a more academically focused program, such as Montessori, and that was kind of always in the plan to begin with because my husband and I both work at Penn State University and education is something we’re very passionate about. So we had had her in this Montessori school, and we went there for an open house, and they started telling us all of these wonderful things about her, and they had her demonstrating all of these things that she could do for us. And then the teacher at the end of the night said, “I would really love if you’d come back in and we could have a more detailed conversation about your daughter.” And so I got really excited. I was like, “They’ve just told me how brilliant she is and showed me all these wonderful things that she can do.” And so I went in for the conversation, and as it went on, they just started sharing more and more of these things, and they were like, “We notice that your daughter isn’t engaging in cooperative play, and that’s something that we typically see at this age and stage of development.” And so they just started talking about all of these different things that they had observed with her, and then towards the end of that conversation, they were like, “We think that she might have autism, and we think that you should get her evaluated to see if this is the case.” And so it turns out that she doesn’t have autism; she has ADHD. But it was through that very long journey of trying to get her diagnosed, and then eventually getting the diagnosis that, as a mother, you want to do everything you can to try and support your children, and so I dove into the research and started to recognize two things: one, that I also had undiagnosed ADHD my entire life, and the light bulb went off, and I was like, “Oh my gosh, this explains so much,” and that’s very common in terms of how people are starting to recognize their neurodivergence, but then also something else that occurred to me at that point in time was that there’s a lot of support in K through 12, but then once students were going to college, that support largely dropped away. Now again, this was eight years ago, and we’ve seen some tremendous changes occurring in higher education, especially around the amount of support that’s being offered, but there’s still so much work that needs to be done, and that’s actually one of the reasons why I designed the framework that we’re going to be talking a little bit about today, is because everything I saw was very fragmented, and there was no comprehensive, clear pathway that spoke not just to how do we support our learners from a learning perspective, but how do we also address some of these more personal belonging needs?

Rebecca: Can you talk a little bit about why the framework needed to be created? In other words, why don’t traditional methods work for neurodiverse students? What challenges do neurodiverse learners face?

Megan: So, first of all, I think that there are actually a lot of strategies that do work. It’s just when you’re looking at the ocean that is learning, how do you whittle it down to find the strategies that are most supportive of neurodiversity, and that’s essentially what I’ve tried to do for educators, is to dive into that research and to figure out, okay, well, what are their needs? Where do we start? How do we even go about this process? And that was largely driven by my daughter because I wanted to make sure that once she gets to college, she’s been supported too. So to sort of cycle back to your question, there’s a lot of strategies that do work. Challenges that neurodiverse learners face in the more typical or more traditional classroom consist of a number of different things. First and foremost, there is a lack of understanding and awareness about what neurodiversity actually is, and there’s a lot of stereotyping, and we need to be very careful with that. And we’re also starting to see, because it has become more prominent, there’s a lot of labeling that is going on. I’ve heard people in my different social circles, and they will be like, “Oh, you know that person? Oh, they are so on the spectrum,” and that’s exactly the type of conversations or statements that we want to avoid making. You don’t ever want to do that to somebody, and you don’t know what their circumstance is. You don’t know whether or not they have a diagnosis, or they could simply be a person who is just a little quirky. That doesn’t mean that they are neurodivergent, so we need to be really, really careful about saying things like that and putting labels where labels might not apply. But some of those challenges, I think the most prominent one from my perspective is really sort of a social component. It’s really making sure that our diverse learners a re supported and made to feel like they belong. Belonging is such a huge piece of the experience that we’re offering nowadays, and it’s really interesting because educators and institutions as a whole are starting to recognize how much the belonging piece impacts whether or not a student chooses to stay at an institution, and not only that, there’s a lot of other research that shows us that when we start to engage students in things like social emotional learning, they’re building those skills socially, but they’re also ending up developing and reinforcing other skills that are critical to their academic experience.

John: What are some strategies that we can use to create the sense of belonging, so that students do not feel like they have some sort of a deficit?

Megan: Yeah, that’s a great question. [LAUGHTER] This is one of the reasons why I love talking with you both, you both think so deeply about topics. So some strategies that we can think about, and this is tapping into the model a bit, things like co-designing. So when you sit down and you work with a student, or even if you share an assignment, for example, with the entire classroom, allowing those students to come in and give their thoughts and ideas on the assignment, see how it might need to be altered in order to make them feel as though it’s something that’s achievable and attainable, and to revise instructions that maybe don’t make sense to them from their perspective. Allowing that exchange to occur goes a long way to making a person feel as though they are accepted. We can also talk about things like normalizing if somebody does have some type of a learning difference or a disability in which it can be supported. When I give my keynote talk about this, there’s an example that I give about how using transcripts from videos or even creating audio recordings of the lectures, so having the ability for every student to be able to not just read the text but also to download an audio recording. I had a faculty member who did that several years ago, and the students loved it. They just kept writing her all of these notes saying “this was so fantastic, so wonderful. I was able to download this, and I could listen to it at times that worked for me.” And when you do that, you take some of the stigma away from people who need that different format, and now you make it something that is really cool because now it’s just this different format. It’s this different modality. There’s almost like a novelty to it to some degree that I think students really enjoy and appreciate. So those are a few quick examples.

Rebecca: So we started to talk a little bit about the valued minds model that you developed, but we haven’t really dug in yet. [LAUGHTER] So, can we talk a little bit about the system that you’ve developed and the framework and what that looks like?

Megan: Yeah, absolutely. And you probably noticed I’ve been like holding back a little bit [LAUGHTER] because I’m like, this is in the framework. [LAUGHTER] It’s all in there. [LAUGHTER] Absolutely. So the framework really has three core components to it. So the first is learner agency. The second is system design, and this is where we tend to address a lot of our systemic barriers that occur. And then the last piece is belonging. Now within that, there’s several different layers or different components that should be taken into consideration. So within learner agency, the first thing that we need to do when we’re designing for neurodiverse learners is to start with some foundational components, and that is really about integrating strategies that support the executive functioning skills. So there is plenty of research that exists that indicates that if you have a neurodiverse condition or a neurodivergent condition, a lot of times there will be differences in the executive functions. And so, when we design for those, what we’re doing is sort of leveling the playing field. So, if somebody has a known issue with working memory, and we’re bringing in different types of supports to help balance that out, so that there’s not as much cognitive load being expended on their part. Well, now you’re instantaneously putting them in a place where it’s going to be easier for them to engage in the learning process, rather than for them simply trying to decode or to follow along in the way that you had originally intended them to. And then we bring in this accessibility piece after those foundational components. So making sure that if somebody has some type of a difference, and I think that this is really critical for those more applied conditions such as like dyslexia and dyscalculia. So bringing in those accessibility pieces to make sure that there are screen readers that can communicate that information to them or help support them in the exploration of that content. That’s really the next level or layer. And then when we talk about sort of the custom design, that’s a piece that fits in the top. And this is where I see a lot of people approaching it in the inverse, a lot of people try to start with those custom strategies and work sort of at that level. But if you do the foundational components and the accessibility piece first, you’re setting everyone up for a much better success. So then, when we get to that custom piece, this is really about sort of meeting people where they are and taking a look at who they are and what their skills and abilities are, and very specifically what their strengths are, and so one of the things that we need to be really aware of is the fact that a lot of neurodiverse individuals have received a lot of negative comments and a lot of negative feedback throughout their entire lives. In fact, it’s estimated that by the age of 10, a child who has ADHD – and these are metrics just for ADHD – it’s anticipated that that child has received 20,000 more negative messages than their neurotypical counterparts. So that’s something pretty significant. And so then when we think about the language that we use and the way that we engage with those learners, we need to be helping them recognize what their strengths are, and we need to be speaking in a way, whether it’s person-to-person conversation or even through our text. And a great example that I love to use is when we’re designing our rubrics using strength-based language in our rubrics. So, for example, you’ve probably seen the rubrics that use categories that range from excellent to poor. But what happens when you put the label poor on someone’s work? That’s a label that indicates that they’re lesser than, that they’re not as good, and it’s kind of an endpoint when somebody tells you that your work is poor. So we need to be shifting that to using language that’s more along the lines of expert to novice, because if somebody tells you you’re a novice, your work is at the novice level, what does that immediately make you think of? It makes you think of a trajectory or a journey; that this is a starting point, but that you can grow beyond what you’re currently facing. So, strengths-based language is absolutely a critical component of that. So, those are the three layers of learner agency.

Then we talk about system design, and this is where we get into things such as accommodations, training for faculty, things like the hidden curriculum. And I don’t know how many people necessarily think of hidden curriculum as being something that we need to think about when we’re talking about neurodiversity. It tends to be something that we think about a lot with first-year students, but it’s absolutely a component of neurodiversity, and the reason for that is because a lot of it stems from interpersonal relationships. That’s how you become aware of a lot of those components of hidden curriculum is through your interactions and those relationships. So, making sure that we’re addressing that as part of this process as well, and then we also have other things in there too, such as stigmatization, making sure that we are trying to reduce stigmatization of our neurodiverse learners as much as possible. So that’s all part of that system design component. And the challenging piece with that is that some of this that you can do in your classroom, and some of it occurs at the institution level, so there’s a wide range of approaches that can be integrated within that. And then this last piece is belonging, and where we start with that is with the concept of validation. So making sure that we are bringing in inclusive strategies that, as I mentioned before, not just help the students feel a greater sense of belonging, but can also help them develop those executive functioning skills. And the great example of that is social emotional learning. But there’s other things that we can do too in terms of making students feel validated and supported, such as peer-to-peer confirmation. You’re making sure that you’re enabling students to give each other positive feedback and say, “No, you did really great on that work. I really valued what you did here, and the way that you did it was really great.” So integrating strategies such as that, and then we get to recognition, which is the next piece of the framework. And so, recognition and accessibility kind of parallel one another as those foundational elements, the executive functions, and validation parallel one another. And we talk about recognition. We’re talking about that normalization of the different practices. So as I referenced that strategy before about the audio recordings and just normalizing it, making it feel like diversity is a part of everyday life, and it just belongs here, and it should be recognized and it should be valued. And then the last piece of belonging is this sort of modeling, if you will, of acceptance and what that can look like in the classroom. So we talked about co-designing information previously. So that’s a great example, but also making sure that we’re making students feel like your classroom is a place where it’s okay to have those sort of fast-fail experiences. So nothing’s ever a mistake, nothing’s ever a failure if you’re learning from it, if you’re growing from it. So making sure that we are creating dynamics such as that, and if we do that, making sure that we’re also tapping into things like a student’s motivation, helping them integrate things that are really very important to them, and I think if we integrate all of these pieces together, I think we can create our classrooms to be those more inclusive environments for neurodiverse learners. Because we know that some of the more traditional inclusive practices don’t necessarily apply. And one of the things that I always get sort of stuck on a little bit when it comes to inclusive strategies is that one of integrating research papers or using articles published by authors who have the same types of differences, whether it ends up being a disability or if there’s a different type of ethnicity. But how do you do that when the difference is something that’s invisible? So how do you know whether or not the author of a paper has autism or ADHD or dyslexia or dyscalculia or one of the many other conditions? And so that’s why I think a framework like this is something that’s needed because there’s shifts, there’s nuances that we need to address in order to create these dynamics that are neuroinclusive.

John: Now you mentioned that some inclusive practices don’t work as well for all students. Could you elaborate on that just a little bit in terms of some things that people routinely do that may not work as well for students with various forms of neurodiversity? You gave the example of papers as one case, but could you give us some other examples?

Megan: I think where there’s a lot of confusion is actually… this is another framework that I’ve been researching and working on… but one of the things that I have seen occurring is faculty not necessarily understanding what is inclusive support versus classroom management versus learning support and so on. So I was attending a conference not long ago, and there was two very lovely women who were leading this session, and at one point they pulled up this Padlet and they were like, “What strategies do you think are going to be great instructional strategies for the students in your classroom?” And I saw people just contributing things to the board, and they were like, “Yes, all of these are wonderful.” And I just sat there going, “No, that doesn’t align with this. And hmm hmm…” and I saw a lot of that confusion. So the paper example that we gave just a second ago – that’s typically an inclusive strategy, and that was one of the things that was mentioned in this conversation. And I was like sitting there thinking the same thing that I just communicated to you, like, “Okay, but how do we know? [LAUGHTER] How do we know whether or not this person has a neurodiverse condition?” But yet it was listed in one of those strategies. So a lot of times we’re relying on information that we know from other circumstances, and we’re not necessarily creating those subtle shifts that need to occur. And so another great example is classroom management. So I see this a lot. One of the people in this session listed brain breaks as a great strategy, and the learning designer in me sat there going, “Oh, wait a second. Are we talking about breaks for the sake of taking breaks?” Because we know that there’s no research to back that up, and if we’re talking about breaks for the purposes of taking time to reflect on information, then yes, that does work. But what they were talking about were brain breaks in terms of getting up and moving around the room if you felt like you couldn’t focus on the information that was being shared at that moment, and apart from the fact that there’s research that says that that’s not actually how our brains work, and that’s not the best way to help us develop the ability to stay focused on information for a long time, that also tends to align more so with the classroom management side of things rather than the instruction side of things, so there’s a lot of misunderstandings and a lot of confusion around what strategies actually align with what sort of categories of support, if that makes sense. So yeah, it can be very confusing unless you spend a lot of time researching this, and I think one of the things that made me very concerned at the end of the session was that the two women who were leading this were like, “And we’re going to be writing a book chapter about this,” and so [LAUGHTER] that goes back to kind of the concept of right now neurodiversity is kind of the wild west. There’s a lot of really good advice being put out there, and there’s a lot of advice that we need to evaluate a little bit more deeply. But it’s being put out there and could actually be harmful in some ways, and so we need to have more conversations, deeper conversations around that.

John: And that’s where that co-creation that you talked about before can help to address the needs of the specific students in the room.

Rebecca: Well, one thing that I’m observing or thinking about as you’re introducing the framework is that it has components from a lot of other existing frameworks, and you kind of hinted at this a little bit. Things from universal design for learning, TILT – transparency in learning and teaching, just good learning practices to make sure we stay motivated around agency and things like that that are certainly in UDL or Universal Design for Learning, accessibility practices, relationship-rich practices, but it’s not inclusive of everything in those frameworks. Can you talk a little bit about the process you use to pull what would be most important for neurodiverse students from those existing frameworks, you kind of integrated them all together and put them in one place. Can you just talk a little bit about the process of doing that?

Megan: Yeah, it was a lot of research, [LAUGHTER] a lot of research and reflection and evaluating this. I think the thing is, is that there’s so much amazing work that has already been done around the process of learning. We have all this great research about the brain and how the brain functions and what it needs in terms of learning and how we can best support the learning process for our students, and it was really just about diving in and just trying to understand what the unique needs are for neurodiverse learners, and then pulling the pieces that best supported those needs, and the reality is, there’s no one size fits all. There never is, and so I don’t see this as something that should ever be thought of as trying to replace UDL or trying to replace TILT . That’s not what anything we do in education is ever about. It’s a tool next to several other tools that, when it makes sense for you to pull this in, pull it in. Maybe there’s a faculty member who is tied very strongly to UDL, and they know their students very well, and they know that UDL principles are going to work for them. Then they should use UDL. This is a tool in the toolbox of support, and at the end of the day, there is never one perfect solution for everything, for every learner, for every need. But that’s hopefully one of the things that I would really love for people that when they look at this framework, they see that there is space for those unique needs, and I think that that’s something that maybe is a little more challenging to find in some other models. But when I talk about that custom piece, one of the things that having undiagnosed ADHD my entire life, there were so many times when I felt like I wasn’t measuring up and I wasn’t good enough. And in some circumstances, I had people who were very supportive, and they would say, “Megan, you can do this. You can do this. Just let’s figure this out. I’m going to help you, however you need help, and we’re going to figure it out.” But that was not always the case. I had a lot of other people who saw my differences as shortcomings, and they took that as an opportunity to berate me and to tear me down, and it’s those unique instances where you have somebody that steps forward and says, “I see something amazing in you, and I want to help bring that out. I want to help you shine, because I know that you’re capable of this.” That’s that custom piece of my framework. That is where I think we have the biggest ability to really make students recognize their own strengths, not just as students, but as individuals with something incredible to contribute to the world, we need to be shifting this paradigm from a deficit-based mindset of difference as lesser to a place of different is unique with incredible opportunity behind it. That is the goal of this framework. Sorry, I feel like that was very deep, but you want to know why I do this work. That’s why.

Rebecca: It sounds like the custom layer that you’re talking about is really important for what can really sometimes be competing needs, like very different kinds of needs that, in some ways, like on the surface, can look like they’re directly in competition for one student versus another because this student needs X and this student needs Y. But if you had provided the opposite to the other, [LAUGHTER] it wouldn’t help.

Megan: Absolutely, and I’m so glad that you mentioned that because that’s one of the other things that I’ve noticed. So when I talked earlier about the fragmentation that’s occurring around neurodiversity, that’s a large part of it. So you have people saying these are the 10 strategies that work for individuals with autism, and these are the 15 strategies that work for people with ADHD, and then a large part of the other neurodiverse conditions are just completely overlooked. And so in creating this framework, I wanted to say that’s not the way that we should be going about things. We need to be looking at the common threads across all of these conditions, and that ends up largely being the executive functions, which is why that’s the starting point. But then, how do we look for those common threads, those common building blocks across these different conditions, while at the same time allowing there to be this degree of flexibility, so that we can meet students where they are. A great example of those differences that you just mentioned… So my daughter has ADHD. I have ADHD. We have completely different needs, and yet we share the same genetics. [LAUGHTER] And yet our two conditions are very, very different. She’s brilliant. She is absolutely brilliant. She’s in the gifted program at school, and she’s working at grade levels that are two grade levels higher than where she’s currently enrolled. She’s looking at going into fifth grade, but last year when she was in fourth, they had her working on math problems and reading books that were at the sixth grade reading level and the sixth grade math level. I run away from math. [LAUGHTER] I run away from math as far as I can possibly get, because I just don’t have the working memory to be able to hold the numbers in the right places. But yet she does it, and she does it in her brain. And it’s so fun because my husband’s an engineer, and we’ll be driving in the car, and he’ll just randomly shout out a math problem, and they’ll see who can answer it first. And both of my children already have the answer, and I’m like sitting there with my calculator [LAUGHTER] like hidden down beside me because my brain’s just not structured that way, but hers is. So even when you have a specific condition like ADHD, not all of those strategies are going to work for all of your students with ADHD, so it’s just so complex. It’s so complex, which is why we need to have that flexibility.

Rebecca: I just want answers, Megan. [LAUGHTER]

John: But the answers are different for each student.

Megan: [LAUGHTER] They are. They absolutely are.

Rebecca: It’s really like the underlying subtext always is like “Ah, why is this so complicated?” [LAUGHTER]

Megan: Because humans are complicated. That’s the bottom line: is that we are all unique, and within that uniqueness, there is a beauty, but there’s also complexity, and it gets really hard when you’re trying to be an educator who’s working towards addressing all of that complexity. I don’t know that we give our educators enough credit for how challenging it is to take a single message and ensure that 30, 60, 120, 200, 350 people in the same room all get an accurate understanding of what that message is or what that concept is.

Rebecca: You’re kind of asking for miracles. [LAUGHTER]

Megan: Yeah, it is like asking for a miracle. But that’s also where we, as human beings, that’s where our neuroplasticity or our cognitive functions really come into play because we can have that flexibility of thinking. We can learn new ways of communicating, and once you learn how a specific faculty member communicates things or what their expectations are, you, as a learner, you can be quite successful, but the learning curve to that is not going to be the same for everybody. And so, the more that we can do to address some of those differences, we’re only going to make that process easier on everybody. So, the days of I’m just going to sit down, and I’m gonna create my course and write this lecture, that’s not sustainable, not for the way that we need to be thinking about our students. And a lot of these conditions, the diagnoses are increasing. When I first started, even just a few years ago, and so much has changed. So much has changed. But even just over the past few years, we’ve seen the diagnosis of autism in the general population go from approximately one in 100 down to one in 89, and now the census currently is that I believe it’s children under the age of eight, it’s one in 63 are diagnosed with autism. So it’s going to continue to change and to flux, and the hope is that we also continue to have the compassion and the desire to want to change and flux with it.

John: And I think an important takeaway from what you’ve said is that when we give students encouragement that can make a really big difference, but when we say anything that discourages students, that can also have an extremely large impact. And we have to be really careful in how we phrase things and how we communicate to students, so that we do focus on their capabilities and their possibilities.

Megan: Absolutely, and I think there’s one important thing to keep in mind with that is that it’s not about walking on eggshells. It’s not about “oh, I can’t say this or I’ll upset somebody.” It’s about learning to think about how we communicate differently. It’s learning to think about taking our words from a place where they communicate as though somebody isn’t measuring up, to a place where we are highlighting those strengths and making them see the value in themselves and their future in what they can achieve. And so it’s a subtle shift, but it’s an important one, and one of the reasons why I think it’s so important. I don’t know if either of you have ever heard of rejection-sensitive dysphoria, more commonly known as RSD. It’s a significant condition in which a person really perceives as though the interactions that they have with people, it always has a negative sort of perspective or a negative spin on it. You know, somebody says, “Hey, everybody, we’re going out for coffee,” or “Hey, everybody, we’re going to a party,” and the person sits there and thinks, “Well, of course, they’re inviting everybody else, but they don’t mean to invite me. They must have forgotten that I was here. They didn’t see me or didn’t recognize that I was in the room.” So there’s very much a sense of separation that can occur around that too, and there’s some instances of RSD that are so severe that it actually causes physical pain for the individual. So it really is about shifting our language so that we are raising people up rather than tearing people down, and this is something that I have conversations with my kids all the time. Do you have children?

Rebecca: Yep. [LAUGHTER]

John: Yes.

Rebecca: Earlier, you were describing my car. [LAUGHTER]

Megan: Yeah. So we have these conversations whenever there’s a fight. The kids are in the back. “But he did this to me,” and “but she did that to me,” and it’s “Okay, okay, I hear you. Instead of accusing one another and saying what they did was wrong, how can you change this? How can you rephrase what it is that you’re thinking and feeling in a way right now that communicates what is happening or what you feel is happening, but that you’re not tearing the other person down as a part of that process.” And we do a lot of reflection in our car rides. [LAUGHTER] My kids will say one thing, and I’ll say, “Okay, let’s pause. How could you rephrase that?” [LAUGHTER] Because the rest of the world isn’t going to teach them how to do that. That’s my responsibility as a parent, and so we engage in those conversations a lot to be more aware of the impact of our words on other people.

Rebecca: We talked a little bit earlier about things that we can do in the classroom, but also kind of a more institutional or global approach or systematic approach that needs to happen. And the conversation that we’re having right now makes me think about one of the ways that these things can be modeled is also at like the employee level at an institution, which trickles down also to students. That this kind of a framework can be used in other contexts outside of a classroom setting that enhance the learning environment overall.

Megan: Absolutely, yeah, and I need to do a little bit more research because there are definitely nuances between the classroom versus the work environment. But I think a really quick piece that could be swapped out is take a look at hidden curriculum and replace it with office politics.

Rebecca: It’s all the same. [LAUGHTER]

Megan: To some degree, to some degree.

Rebecca: Yeah, yeah.

Megan: It is. [LAUGHTER] But yeah, and that is the thing that I hope to be able to do with this work is to carry it forward because it’s so interesting when I have these conversations. Practically every single time I’ve had a conversation about this framework, that question has arisen: “Can we use this for the office environment too?” I’m like “Yeah, with some modifications, but yeah, absolutely.” So you have a coworker who continually struggles with deadlines. There’s your executive functioning skills. It can absolutely be applied. I just need to sit down and make some of those modifications and some adjustments with that. So stay tuned. [LAUGHTER] It’s coming. [LAUGHTER]

Rebecca: Seems pretty workable at the moment. [LAUGHTER]

Megan: Thank you, thank you. [LAUGHTER]

John: We always end with the question: What’s next?

Megan: What is next? I’m currently working on a co-edited book with the amazing Adam Davi, who’s a good friend from our days working with the Online Learning Consortium, volunteering with them, and this book is titled Advancing Learning Design in the Age of AI. And what we are hoping to capture within this book is the conversation around now that AI is essentially commonplace and everybody has access to it, and we’re seeing more and more people leverage it for designing their courses, what does that relationship look like as a learning designer? Where do we shift? How do we shift? What do we need to be realigning in terms of our workflows and our responsibilities so that we can leverage AI to better support the work that we do, but also helping understand that AI is not a replacement for a learning designer, and it never will be. And if you know and understand anything about simply writing learning objectives, there’s a great example just within that. So I don’t know if you’ve asked any AI system to write learning objectives for you. They are lacking. [LAUGHTER] They do not follow a very traditional learning objective format, and it can take you quite a bit of back and forth to even get that to a point where AI is getting something even close. So there’s a lot of misunderstandings. People are putting information in or asking ChatGPT to come up with, “Oh, give me a course outline” or “write this assessment for me,” and it does it. But is it what you actually intended? Is it what the students actually need? Is there alignment with your instructional goals? Is there alignment with the overall goals of the course at the programmatic level, like there’s so many things that AI can’t fully understand because it just gives you that response to that one prompt. So there’s a lot that AI can’t do. We still need humans in the process. So what does that look like now? So yes, that’s the thing that’s coming down the pipeline. [LAUGHTER]

Rebecca: Sounds like an exciting adventure.

Megan: I think it will be. [LAUGHTER]

John: Thanks for joining us. It’s always great talking to you, and we’re looking forward to hearing more about these future projects.

Megan: Excellent. Thank you so much.

[MUSIC]

John: If you’ve enjoyed this podcast, please subscribe and leave a review on Apple Podcasts or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

[MUSIC]

447. UDL at Scale

The Universal Design for Learning framework is often adopted by individual faculty for particular courses. In this episode, Tom Tobin joins us to discuss the potential benefits associated with an institution-wide adoption of this framework.

Tom is an internationally recognized scholar, author and speaker on technology mediated education, especially copyright, evaluation of teaching practices, academic integrity, accessibility, and universal design for learning, which is a topic we’ll be talking about today. He helped found the University of Wisconsin Madison Center for Teaching, Learning, and Mentoring. Tom is on Ed Tech Magazine’s Influencers Dean’s List, and has been honored with the Wagner Leadership Award in Distance Learning Administration, and he is one of EduFlow’s global top 100 learning influencers. Tom serves on the boards of Advances in Online Education, The Online Journal of Distance Learning Administration, and the Oklahoma University Press: Teaching, engaging and thriving in higher ed series. We’re very glad that he’s made time to be with us with all these activities. His books include Evaluating Online Teaching, The Copyright Ninja, Reach Everyone, Teach Everyone: UDL in Higher Education, Going Alt-Ac: A Guide to Alternative Academic Careers, Implementing UDL in Irish Further Education and Training, and what we’ll be talking about today, UDL at Scale: Whole-Campus Universal Design for Learning, which is coming out this summer.

Show Notes

Transcript

John: The Universal Design for Learning framework is often adopted by individual faculty for particular courses. In this episode, we explore the potential benefits associated with an institution-wide adoption of this framework.

[MUSIC]

John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

[MUSIC]

John: Our guest today is Thomas J Tobin. Tom is an internationally recognized scholar, author and speaker on technology mediated education, especially copyright, evaluation of teaching practices, academic integrity, accessibility, and universal design for learning, which is a topic we’ll be talking about today. He helped found the University of Wisconsin Madison Center for Teaching, Learning, and Mentoring. Tom is on Ed Tech Magazine’s Influencers Dean’s List, and has been honored with the Wagner Leadership Award in Distance Learning Administration, and he is one of EduFlow’s global top 100 learning influencers. Tom serves on the boards of Advances in Online Education, The Online Journal of Distance Learning Administration, and the Oklahoma University Press: Teaching, engaging and thriving in higher ed series. We’re very glad that he’s made time to be with us with all these activities. His books include Evaluating Online Teaching, The Copyright Ninja, Reach Everyone, Teach Everyone: UDL in Higher Education, Going Alt-Ac: A Guide to Alternative Academic Careers, Implementing UDL in Irish Further Education and Training, and what we’ll be talking about today, UDL at Scale: Whole-Campus Universal Design for Learning, which is coming out this summer. Welcome back, Tom.

Tom: Thank you, John and Rebecca, it’s a pleasure to be back on Tea for Teaching. Thank you for having me.

Rebecca: Today’s teas are… Tom, are you drinking tea with us today?

Tom: I am. I have some Pure Leaf Unsweetened Iced Tea. So that sound of ice cubes that you hear that’s my preferred form of my iced tea.

Rebecca: Sounds nice and refreshing.

John: And I have spring cherry green tea today. Given that we are apparently in spring, the snow has stopped at least for a few days, so we’re moving into spring here.

Rebecca: I have Lady Grey today.

John: Very good, one of my favorites. So we’ve invited you here today to discuss UDL at Scale. While most of our listeners are familiar with UDL to a greater or lesser extent, could you at least provide a brief overview of the UDL framework to help set the framework of the discussion?

Tom: Absolutely. Universal Design for Learning, or UDL, is a framework based on how we learn as human beings. So it’s based in neuroscience, fairly loosely, if I’m being honest. That when we learn anything, we have to activate three different chemical pathways in our brains. We have to have a reason to learn something. We have to have the content that we’re learning, and we have to be able to reinforce it, practice with it, tie it to other things that we already know. And so these three phases of the learning process, which are themselves a pretty good simplification of very complex chemical cascade in our neuroanatomy, they correspond to three different things that we can do as designers to help people to get started and stick with us when things get challenging, have the information to be able to learn it, and then to show what they know and practice with it. The neuroscientists at CAST in Boston, way back in the late 1980s and early 1990s, they discovered that if we give people one way to get started or take in information or practice, then we’re leaving out other ways that people could engage with that stuff. So what they said was, make more than one way, make multiple ways for people to get engaged, for people to take in information, and for people to practice, and people will choose which one seems best to them in the moment, and that helps the learning to stick. So Universal Design for Learning asks us, as instructors, developers, designers, to make multiple ways that people can get engaged, take in information, and show what they know.

Rebecca: Can you tell us the origin story of your new book, UDL at Scale, and its relationship with your previous work?

Tom: This is a very different book than my previous two books on Universal Design for Learning. When I did Reach Everyone, Teach Everyone: UDL in Higher Education with Kirsten Behling and then when I did the Universal Design for Learning in Further Education and Training for the Irish government, those were practical application based books. People were hungry to have, how do I do this in my own classroom or my own institutional design? That was at an individual level. People wanted to have the nuts and bolts of, what do I do when I’m designing a lesson or an activity or an assessment? One of the big challenges that you started to see over and over again is that whether it’s by law or by policy or by people adopting good ideas, we’ve been putting the burden of making things accessible on the shoulders only of instructors. And we also have not been giving them any release time or extra money or a graduate assistant, or we’ve not taken any work off their plates in order for them to be able to make their materials and engagements more inclusive and more accessible. So it’s not actually a wonder that only about 10% of instructors, wherever we look, have adopted inclusive design techniques of any kind, let alone a specific one, like the Universal Design for Learning Framework. Because of that, when I would talk with boards of trustees, college presidents, provosts, deans, campus leaders, and I would say, “You know that you have these legal requirements.” In the United States, we have the Americans with Disabilities Act. In Canada, it’s the Accessible Canada Act. Worldwide, there are laws that apply to the design of content and materials, and we’re not even doing that really well. So when I would talk with campus leaders, and I would say, you recognize that there is this requirement there, but there’s also an opportunity there to lower access barriers and keep our students with us at greater rates, helping with student persistence, student retention, their satisfaction as alumni. Everybody said, “yeah, those are great ideals, and you know, they’re part of our mission and our values, and we just don’t have the people or the time or the funds to be able to do that widely.” So I wrote the book UDL at Scale as an advice guide and a how-to-manual for campus leaders who think they don’t have the resources to actually get that stuff done. They do, and it’s actually when we think about lowering access barriers, not just in the classroom, not just putting the burden on instructor shoulders, but when we think about training everybody across all of our service touch points: the library, mental health counseling, academic counseling, IT, the media services team, you name it. Training all of those service touch points, to be a little bit more inclusive, to give a few more options, to lower accessibility barriers. It turns out that’s a really good financial decision. And so that was the genesis of the book.

John: In terms of that financial decision. What does the research tell us about the effect of UDL on student success, completion, retention, etc.?

Tom: Oh, this one’s great, because we actually do have research about the impact and effect of inclusive design changes, and every leader at every campus has been tasked with being a change agent. We want to move our institutions into spaces where we are making changes because they are driven by the needs of our employer bases, the needs of our students, the needs and vision of our institutions. So here’s the data, folks. Students, are five times more likely to earn a credential when they feel that they have a voice in their education, when they feel that they have a choice in how they move through their educational paths, when they feel a sense of belonging, that they are a part of the institution and its culture and its community, and rather than apart from it, when they feel like they have some agency, like they’re not just being told, “do this, do that, do the other.” That they have some say in how they move through their conversations with a college or a university, and when they have a sense of safety, that they are psychologically okay to be wrong, to explore, to get things wrong, to fail at things and come back to them. Those five things: voice, choice, belonging, agency, and safety. When students say “yes, I felt these things” during their educations, those students are five times more likely to persist and earn a credential with us. So when we think about all of the touchy feely aspects of it, that actually translates into money, that translates into tuition dollars, that translates into students not dropping out or stopping out as much as they otherwise might. And a lot of different ways that we can approach that have to do with access barriers, and we’ve talked about this in other books, but instructors aren’t the only teachers on our campus. Your media services people are teaching students how to engage with materials and content. Our librarians are teaching students how to discern good information and reliable and trustworthy information from slop that’s out there on the internet. and on and on and on, right? So our registrar is teaching students how to navigate the systems of the college or the university through the catalog and the various programs that we have on offer. So wherever we look at engagement with students, they are, in many cases, teaching engagements, and so we can design for those engagements in order to give people the kinds of choices that you heard about as we started our conversation. Multiple ways to get started and stick with it, multiple ways to take in the information that they’re learning about, and multiple ways to take action or express themselves once that they’re engaged with our service areas across all of our service touch points.

John: When you talk about people being five times more likely, is the benchmark of that students in high school or middle school and so forth, in terms of the probability of going to college and acquiring a degree? Because we do have over half of the students who enter college leaving with some sort of a credential, at least, on aggregate. So to get that number, it would seem like it would have to go back a bit to an earlier stage.

Tom: Oh, I’m actually not even talking about being that ambitious in our research. What I’m talking about is of all the current students who enroll right now, regardless of whether they are 18 years old and coming out of high school, or whether they’re 50 years old and coming back to re-skill. Out of all of those folks, you are correct. About half of them end up with a credential after 6, 7, 8, years usually. So the myth of the undergraduate who gets the degree in four years, that full-time student, is kind of a unicorn. At the same time, when we think about the 50% of students who drop out temporarily or stop out altogether, the number one reason why people don’t receive a credential is financial, “I can’t afford to continue now, or I can’t afford to continue at all.” And the research is fairly clear on this one, that the majority of people who stop out or drop out by financial reasons, it’s for $500 or less. So a lot of colleges and universities have now implemented micro-forgiveness programs, where if you owe less than $500 we’ll just write that off, and you keep going. And that’s an investment in the student, and it turns people into degree earners at far greater rates. But what’s the number two reason? If the number one reason is financial, what’s the number two reason why people stop out or drop out? It’s time, it’s the clock. We are all trying to put our educations into busy schedules. We have work responsibilities, caregiving responsibilities, military service, we just live far away from campus, whatever it is. If there’s a reason why people are busy and trying to put things together, and they don’t really fit all that well into the 24 hours of the day, those reasons are out there. So universal design for learning helps make processes go a little more smoothly. Helps students not to have to call back three times to get their question answered with IT. Helps for there to be less rework, and that’s actually one of the central arguments of the book, is that we’re actually making things a little bit more efficient for us as providers of services, and we’re also making things smoother and easier for our students in terms of process. We’ll talk about academic rigor later, but your question is an astute one, and the research that I’m citing in the book is fairly narrow, taking our existing pool of people who start, how many of them will finish?

Rebecca: Well, it’s certainly a compelling argument to implement, and we were talking about the time of not implementing. It costs a lot of time if we have inefficient and terrible processes. [LAUGHTER] We also talked about the burden on faculty trying to meet accessibility requirements, or introducing or rolling out UDL on their own. So if we think about institutional rollout, you can think about is there like aggregate benefits by rolling it out, but there’s also, seems like there might be some startup costs there too, in terms of time and effort. Can you talk a little bit about that?

Tom: Oh, Rebecca, that’s an astute question. Because right now, listeners, we’re recording this in late April of 2026 and in the United States, we just had a deadline to implement the Title II updates to the Americans with Disabilities Act. For those of you not familiar with that, by the end of April in 2026 we were all, colleges and universities, supposed to have all of the materials that we host in internet and in mobile formats comply with the Web Content Accessibility Group Standards. So there are 50 different standards for web hosted materials. And absolutely no one, and I mean no one, was going to be compliant as of the deadline. So the United States Department of Justice and Department of Education pushed that deadline back a year, and now it’s April of 2027. And it’s going to be April of 2027 and we’re going to be wringing our hands, going, “Oh my gosh, we’re not compliant still.” I guarantee that. So there’s a prediction for you, listeners. But Rebecca, your question has to do with that kind of situation. So when we, as colleges and universities, think about compliance with the law around accessibility, that means that that compliance usually falls on individuals’ shoulders. You, instructor of this biology course, you created all these materials, now it’s up to you to make them accessible. And when we think at that individual level, every individual has to be perfect in order for an institution to say that they are compliant. So if you’ve got one department that doesn’t get there, then the entire institution fails. So let’s turn that around, and when we think about Universal Design for Learning, when we’re applying it in an individual course, I actually want people to do a little bit less when we’re thinking about institution-level application. And one of the reasons why people are a little panicked now about those WCAG 50 standards is that we are asking communications professors and art historians and chemists to suddenly become experts in web design, and that’s not what the idea is about with that legal compliance issue. So when you think about people engaging in Universal Design for Learning at the individual level, the impact doesn’t have to be perfect. It doesn’t have to mean everyone does UDL to some perfect level where you get green check marks all throughout your learning management system with a particular tool. Imagine, and I’ve used this analogy before, it’s a good one for this conversation, too. Listeners, imagine that there are 20 steps to shining perfect, accessible content in your courses. There aren’t, but just for the sake of argument, let’s say there are 20 steps. Most places will spend some time, money, and effort to train a couple dozen people to get to step 18. And then we say, “You are our champions. Go train everyone else.” That’s where it breaks down, the “go train everyone else.” Other people are not being given extra time or time off, or they don’t get any support to actually focus their attention on these issues. What I wanted to do with Universal Design for Learning at Scale was to offer ways that we not get everyone to step 18, 19, 20, but to get absolutely everyone in the college or the university to step 2. What are some simple things that everyone does that become part of our everyday workflows? And so I’m indebted to our colleague Jordan Cameron at Kennesaw State University. Years ago, she came up with what she called “The Basic Four,” and that was if everybody did these four things, then some people on campus who were specialists could help with the really tough or knotty or detailed nuanced affordances, but everybody would do these four things. They would make alternative text for images that are displayed on websites in the learning management system and elsewhere. They would use semantic structure, so the heading level. putting things as titles in text-based documents. They would use captions or transcripts for video resources. And they would engage in inclusive procurement. They would engage in a process where, if the college or university is buying and supporting technology tools, they would only buy and support tools that were accessible and met those legal requirements. And if everybody did just those four things, it would, One, spread the workload around. Two, it would make sure that the expertise was available for the really challenging cases of accessible design. Three, it would allow everyone to adopt inclusive practices in a low-stakes way across their everyday workload. Meaning it’s not extra to do inclusive work, it’s actually part of our jobs, and it’s not a huge part of our jobs that we would need to fold in new things. So when we think about “the individual has to be perfect, but the collective only has to be good.” That’s what I’m aiming for. So when we think about individual courses with UDL, yes, institution-wide adoption is a little bit different than the sum of everyone just doing UDL in their own space. In fact, I don’t want to turn everyone into experts in the three principles and the nine guidelines and the 36 considerations of the Universal Design for Learning Framework. There should be people on campus who do that and know that. At the same time, everybody should have some real simple principles and practices that they can engage in that are consistent throughout all of our employees in a college or a university. So, excellent question. Thank you.

John: Have any institutions committed to a UDL-at-scale approach?

Tom: There have been, to my counting, 13 institutions who’ve actually gone from, “Hey, that’s a good idea” to “our institution is actually doing it.” I had the privilege and the pleasure of working with five of those. And I actually want to highlight one where I wasn’t the consultant, and they did it all on their own. This is Atlantic Technological University in Sligo, Ireland. And for listeners here in North America, they are a cross between what we would call a technical college, a community college, and a four-year undergraduate college. They do all of those things within their technological university mandate. What they discovered was that they were serving learners who lived all over the place in northwestern Ireland. So folks were living a 45-minute or an hour commute away by car, and a lot of their students were driving very long distances to be able to come to one of their many campuses. So what they did was they adopted an inclusive mindset, and of course, in Europe, they have the United Nations Strategic Development Goals, or SDGs. Inclusion is one of them, lowering access barriers is another one of those. So they used those as their guiding principles, and then they adopted Universal Design for Learning as a framework that allowed them to operationalize those aspirational principles. When we think about how that works, one of the first things that they did was convincing instructors and employees and staff members to adopt UDL. And of course, there were a lot of folks with their arms crossed saying, “I got along without this before. Why do I have to do this now? This seems like extra work.” The one change that they did, and I want to highlight this, their President and their board of directors said, “We want to be the most inclusive college or university in the country, and that’s a goal toward which we are all headed. We are going to put resources toward this in terms of time, people, and money,” but they didn’t do the next step that you might suggest. You might think that the next step was, “Here’s our plan, and now everybody follow it.” Their next step was to move away from “you must,” to move away from mandates and compliance and move into support. They said, “Here’s the goal. We want everybody to achieve these kinds of inclusive practices in your support area, in your department, in your study, and you tell us what it’s going to take to get to that goal, and we’ll support you.” So what happened from a top-down level was that the support that people were asking for was very different in different places. Some places wanted time, some places wanted funding, some places wanted a couple of experts to come in and help them think about things, and the senior leaders at that institution did those things. Did they do them perfectly, exactly as asked? No. At the same time, that listening attitude, that attitude of “this is a service that we’re providing to you,” it was great. When instructors would think about, “Oh, I want to make some of my content more universally designed,” and they would go talk with their teaching center folks or their learning designers, the learning designer would say, “Oh, yeah, we can teach you how to do this, or we can do this along with you.” And so that wasn’t perceived as, “Oh, here’s another law that applies to me, and now I have to do things differently.” It was perceived by instructors as, “Oh, the whole place is moving in this direction, and now this is a service on which I can rely.” Doing that actually spread the workload around and made it a slow and incremental change where people could ask questions and voice concerns and they got listened to. So that was a wonderful way that the folks at ATU actually implemented Universal Design for Learning. So now it’s part of their policy manual. It’s part of their mission and vision, and it’s also part of just the way they do things, because they actually shifted the culture.

Rebecca: What I’m hearing you say, Tom, is that the leadership at the institution modeled this practice by rolling out UDL in a UDL way, and gave folks some agency and some choice.

Tom: Yeah, students are not the only people who are five times more likely to stick with something when they feel they have a voice, choice, belonging, agency and safety, correct? So you’re making a connection, Rebecca, that I think listeners, you can also make. We as employees, whether we are part of the leadership team, whether we’re instructors and faculty members, whether we are service members and staff members. We are also learners, we are also human beings who want to have a clear reason why we’re doing the thing. We want to be able to get access to the information and the content that we’re going to use, and we want to be able to take action in a way that is meaningful for us. So we absolutely can UDL the process of adopting UDL. Yes.

John: Now, on your first book on UDL, you advocated a plus one approach to UDL adoption, and I think that’s something that many people have picked up on as making it a little bit more feasible or easier to manage. Do you make a similar suggestion at the institutional level?

Tom: It’s an unfair question, John, because I didn’t predict when I wrote, Reach Everyone, Teach Everyone with Kirsten Behling, that my idea of approaching Universal Design for Learning, not as here’s three principles that turn into nine guidelines that turn into 36 considerations that we should just approach that as plus one thinking, if there’s one way for an engagement to happen, now make one more way. That was always meant to be a starting point for UDL practice, not the entirety of everyone’s understanding of it. And I’ve been very honored and pleased to see that that plus one idea has really taken root. People know plus one as a way to start Universal Design for Learning, because it’s simple, it’s easy to understand and it’s easy to get your brain around it, and it also is small. Take one action, try one thing, do one experiment, and see what happens. Now you’re asking me to predict which of the ideas from my new book are going to take off because they are so simple or so resonant with people that they’re just going to latch on to it. I don’t know which one of those ideas is going to take off. If I had to put forward two candidates, though, one of them, we just talked about, shift from compliance to support. It seems like a very small and philosophical change. At the same time, changing the messaging around the activities that you’re doing as an institution, changes people’s perception of what those things are. It goes from “Oh, this is required of me,” to “Oh, this is a service on which I can rely.” And shifting from compliance to support narratives, those are the kinds of things that actually shift cultures and change people’s minds. So that’s one. And then a second one, I have a diagram in the book. Listeners, you can’t see it, but I’ll describe it very briefly. Think about a rectangle that is wider than it is tall. Over on the left-hand side, we’ll put “beginner” at the bottom of that. We’ll put “proficient” in the middle, and then we’ll put “approaching expert” on the other side. That’s a timeline of the learning process when people are beginners, when they’ve got a few ideas, when they’re getting it, and they’re almost experts with us. Now draw a line that starts at the very bottom, over by beginner, and goes to the very top, near proficient. We’ve just divided our rectangle into a growing and a diminishing triangle. The diminishing triangle is UDL, Universal Design for Learning, and it’s designed UDL. This is where we, as instructors, designers, developers, facilitators, when people are beginners, we want to design almost all of the boundaries and the possibilities for our learners. We tell them what to read, what to look at, what to do as exercises, so that they will get all of the foundational information. And then, as that triangle gets smaller and smaller over time, we start taking our safeguards and guardrails and left and right boundaries away. And then, by the time people are almost experts, we’re not giving them hardly any guidance or structure, we’re asking them to do. Now, the triangle that’s increasing over time, it starts out almost at nothing when people are beginners. That’s tool use. This is using AI tools, this is using calculators, this is any kinds of tools that people can use to support their learning. When they’re beginners, we don’t want them using any tools. We want them to learn things the hard way, the manual way, the long way, so that they actually struggle with and get the foundational concepts and the practice that we’re doing. Then by the time they’re proficient in the middle there, tool use grows and we start saying, “Okay, now here use tools to help you learn.” This is telling people not to use artificial intelligence to summarize their reading, but to use AI to make study questions about the reading and to use AI to help the learning process itself, but then by the time they get to be proficient, and, after that, when they get to be expert with us, then we say, “Okay, go ahead and use the tools to skip some steps,” because we’re going to use those AI tools, perhaps, to do easier or introductory level kinds of things, so that we can use our human brains to start working on more nuanced or more complex thinking processes. Now, readers, take one more line up at the top of this rectangle, start and draw a rising line from left to right, and we’re going to put one lopsided triangle on top. That is agentic UDL. And it has to go in lock step as our designed UDL diminishes over the learning process, we have to start replacing it with learner agency. We tell our learners not go read this thing and do this activity, but we say, “What kinds of resources do you need or want now? What kinds of activities would help you to learn better on this?” And we become more guides rather than dictators of the things. So when we think about that lopsided house, my hope is that that diagram will take off, because it’s a simple way to think about the entire learning process and what goes into it. And spoiler alert, listeners, it’s fractal. That learning process can happen over the course of an individual lesson, over the course of a unit, over the course of an entire class offering, over the course of an entire credential. So we can go through that process at lots of different scales. So awesome question, and even though it was unfair, I do have two candidates for the things that I hope will take off.

Rebecca: But I think you also reiterated the idea that the plus one can help an institution get started, because it’s iterative, it changes over time, it’s scaffolded, it’s all the things that you’ve been describing.

Tom: And that’s 100% on purpose. I try to offer ideas that are easy to put your brain around, and then get really nuanced and complex when you start implementing them, because you have the agency and the choice to be able to do that design in a way that works well for you and for your learners.

Rebecca: In addition to the support model that you’ve been talking about, as institutions begin to commit to UDL, can you talk a little bit about what kinds of incentive structures they may want to consider to help faculty employees stay aligned with this framework?

Tom: Ooh, can I turn your question inside out a bit, Rebecca? You talked about incentive structures. And incentives are things that we give people when they’re doing things that they don’t normally do. What I want to do is I want to make Universal Design for Learning just part of our everyday workflows. So an incentive would mean “I’m going to pay you extra to do some extra thing” or “I’m going to give you release time, because this is hard and you need some time to do it.” Initially, yes, those things need to be in place because it’s different from the way that we do things now. The goal for me, though, is that we’re not creating incentives that mentally label UDL as extra or on top of the work that we should be doing. So I want to turn the question a little inside out and say that my advice to everyone who’s a campus leader is the very first thing you can do is to put Universal Design for Learning into job descriptions for new hires and into the performance evaluation process. Make Universal Design for Learning expected of people who come into the institution as new employees, and make UDL practices part of the measurable criteria by which people’s jobs are assessed. That’s not exactly an incentive program. And if you just put them into the job descriptions and new hire offerings without actually training people on what that looks like, then you’re setting them up for failure. So having the training available before those changes happen, having an opportunity for people to be assessed on Universal Design for Learning once or twice through the cycle without it counting, so that they get the feedback, but if they haven’t been doing well with it, that they get an opportunity to say, “Oh, wait, I probably need to go attend the workshops or get some coaching or work with a mentor on this.” But I’m a big fan of letting people fail without consequences.

Rebecca: Jeez, that sounds like another UDL principle being highlighted right here.

Tom: It’s not technically in the UDL guidelines, but it does absolutely show up in guideline eight, and we can nerd out about that later. [LAUGHTER] But listeners, what we’re thinking about here is when we think about giving people the opportunity to try things out, work with them in their own fashion, but also holding them accountable, like accountability is a key driver to scaling up any change at any institution, and with Universal Design for Learning, it’s no different. The difference here is that I want to suggest give people an opportunity to have a minute to get in touch with and apply these ideas and then assess them, but don’t ding them if their assessment is poor. Say, “Okay, this didn’t work,” or “You need more time on this,” or “You need this a different way.” Let’s work with what actually is going to help move the needle here. I also want to share, the bar should be incredibly low. We’re not looking for a 100% or a green score in the learning management system on Blackboard Ally, where it’s checking all the accessibility. Universal Design for Learning and accessibility are actually different. Accessibility just means that that’s sort of the floor that’s where everybody should be doing this as a matter of course, and Universal Design for Learning is a framework that allows us to move beyond just what’s compliant. So excellent question, and thank you for letting me play with it.

John: And by making it part of the culture of the institution and part of the regular expectations, then it does build in a little bit of loss aversion, which is a behavioral economics principle, which suggests that the threat of losing a job [LAUGHTER] by not doing it might have much more of an impact than the possibility of getting incentives for doing something. That’s perhaps an overly harsh way of suggesting that.

Tom: Listeners you heard John say that, and not me, right? [LAUGHTER] But I’m also not a behavioral economist, fairly, though.

John: But one, point though, that I think is worth at least discussing is that many faculty become concerned about new initiatives that are initiated by their current administration in the institution, when institutions have a fair amount of turnover at the top. How can institutions build this into the culture of the institution in a way that is going to persist after the administration turns over?

Tom: Ooh, excellent question. There’s a very short phrase in higher education that is meant to be ironic or satiric. It’s called “new provost, new priorities.” So every few years, a new senior leader comes in and they say, “We were doing this, and now we’re going to do that.” And in some institutions, it changes every year or so, right? The campus leaders go to a leadership conference, they hear about the next big new thing, and suddenly the funding and the winds change. It’s a reasonable response if you’ve been there long enough to kind of fold your arms across your chest and say, “I’m just going to wait until the winds change again and change again, and maybe I won’t have to actually do an awful lot with all of these big new priorities.” So there’s an individual and a collective way to respond. Individual way is to play to people’s own interests. And we’ve talked about this in other conversations and books. It’s still true. Ask people where they’re already finding challenges or gaps. Where is it that you give the directions for an activity and you get an email 400 times from your students, all asking the same clarifying question about the direction? Where is it that you give a splendid lecture, and then everybody gets that concept wrong on the exam, you’ve got to reteach. Where are those places where people are already going to do a little work to redesign or think again about how they’re approaching a particular idea, concept or process? Those are always good places to start thinking in a more inclusive way, because you can lower some barriers, not only for the learners, but also for yourself. So when we think about UDL, the selling point of UDL for individuals is that a little bit of effort now actually saves you a lot of effort later. And you know where you’re putting in all of that repeated effort that just seems to be a time sink. So in your own career, think about that. And then when we think about, at an institutional level, if we’re going to have leadership change over, there are three things we can do right away, and this is all chapter five, people. One, make sure that you are enshrining Universal Design for Learning in your policy manual, this takes the longest amount of time. When you’re involved in shared governance, things do not move fast. But if inclusive design is actually part of the identity of the institution and it’s part of the mission that we’re on. Folks at Greensboro College in North Carolina actually did adopt this first into their mission, and worked back from that into practice and into making it part of their everyday work. Two, when we think institutionally, we actually talked about this as well. Putting Universal Design for Learning into those job descriptions and performance evaluations means that you’re changing culture by fiat. And John, you said it in a different way than I would have [LAUGHTER] in terms of risk or loss aversion. But when we think about risk, we can think about risk in negative ways and positive ways. So the negative risk is, “Oh, if I don’t do this, I might lose my job, or I won’t get my promotion.” But the positive risk aspect of it is, if we do this, then we are likely to have more students stick with us. If we do this, we are more likely to have fewer students asking the same question over and over and over again or tripping over the same stumbling blocks intellectually or practically. And then the third thing that we can think about when we’re working at scale is that institutional culture, the people who are there the longest typically aren’t the senior leaders, it’s typically the folks in operations. So the folks who are running the departments and the support units, we’ve got the institutional memory. So in trying Universal Design for Learning in your practices at your unit level, put it in the handbook, put it in the manual, put it in the new employee onboarding that you do. That’s where it’s going to stick, because provosts and presidents come and go, it’s a truism in higher education. And the folks who are here for the long haul, Universal Design for Learning helps us do our jobs more efficiently, with less stress, less anxiety, and it helps our students to be more successful. It does require effort and work, and to the extent that we can make time, put money, assign people to those tasks, the better. But even if we don’t have a lot of any of those three things, we can still shift how people act.

John: And if students are learning more, it tends to be much more enjoyable for faculty.

Tom: Wow, I didn’t put that in the book. Seriously, I didn’t put that in the book because one of the biggest arguments that we have for Universal Design for Learning is that it helps students to learn more effectively, and I guarantee you that that is not an argument that moves anyone to open their budget. So this book, like I was saying at the very beginning, is a very different kind of argument to the one that I have produced in other books. In other books, we’re talking about social justice, we’re talking about efficiency, we’re talking about efficacy for the students. In this book, we’re talking about, “Yeah, this actually makes sense, because it means that we’re spending our money more effectively and wisely, and helps us with reducing rework and making processes more efficient.” This is language that I’m not used to using all the time, and it’s language that most campus leaders are very used to hearing.

Rebecca: It’s important to have campus leadership on board to make this a cultural shift, but it doesn’t have to start there. It can start from anyone at a university who’s committed to this work. Do you have some strategies that individuals might use, collectively or individually, to start to nudge an administration to consider adopting the UDL framework for the entire institution?

Tom: We’re actually heading in that direction in our conversation already, aren’t we?

Rebecca: We are.

Tom: So if you’ve got a grassroots effort where you can show that Universal Design for Learning actually does have an effect on student retention, or more tuition coming in, or fewer people dropping out. Collect those data and share that information with your senior leaders and share it with language that they understand. That is task number one. Talk about its impact on the budget for your unit. Or if it’s not a budget impact, talk about how, instead of putting out little tiny fires over and over and over again, that adopting UDL has meant that you’ve addressed some regular concerns and gaps that happen every day, and that’s actually freed up your staff to go after bigger or more complex challenges and goals. So it actually does help us to shift how we spend our time. Listeners, I don’t know what area you work in, in a college or a university, I guarantee that you have the story of the thing that you spend all your time doing once a year. So for example, I worked with some colleagues at D’Youville University in Buffalo, New York, and the head of their Disability Services Office. She was one of the champions who went through a process of learning more about Universal Design for Learning. She shared that on average, she was chasing 70 plus students every semester because they had to actually actively request their accommodations every semester, it’s not just like you get your accommodations and then you’re good for four more years or six more years. So every semester, she would be sending out email messages to people’s .edu address saying, “Hey, quick reminder, you have to request this every semester.” And she spent literally 80 to 120 hours of her own time, and then 80 to 120 hours of the four people in her office chasing down these requests. And then they made one UDL change. When people initially sought a disability accommodation, they asked the students, “We’re going to send stuff to your campus address. Would you be willing to share your cell phone number with us so we could text you? We promise we won’t spam you.” 90 plus percent of the students on intake shared their cell numbers, and when she sent out the reminder, “Hey, you got to do this every semester,” it went to their email address and it went to their cell phone number, if they had shared it. They literally went from chasing 70 or more students over the course of weeks every semester to two. Two people needed reminders more than once. So making that UDL choice about giving people more than one way that they can get the information helped them to actually reduce a huge time barrier for their staff, and that meant that their disability service staff weren’t playing phone tag and email tag with people, but they were able to actually do the work that they were hired to do, which is helping students to overcome barriers in the classroom environment. So when we think about convincing the administration, show them examples like that. “Hey, we saved you a whole bunch of money, and now we can work on more complex challenges with the same number of staff members.” That’s an argument that a provost is going to listen to. So show that it works and use language that they understand: budget, retention, persistence.

John: We always end by asking, what’s next? So what’s next for you, Tom?

Tom: My focus is always on quality in higher education. So I’ve got two new books coming out after UDL at Scale, which is coming out in August of 2026. Sometime in 2027 I have Evaluating Teaching in the Digital Era with Annie Taylor and Jean Mandernach. Then in 2028, it’ll be Peer Observation Made Practical with Lauren Barbeau and Claudia Cornejo Happel. And sometime in 2026 or ‘27, I worked with Chris Hromalik at the SUNY System, and we have an article coming out on Universal Design for Learning in Project Management. Plus, I am now a full time professional advisor, so I’m enjoying working with colleges and universities on really complex problems. Listeners, if you go to my website, it’s just ThomasJTobin.com, there’s a free UDL book there on further education and training, John mentioned it in our opener, and you can download that. And if you’ve got a wicked problem that you’re trying to figure out that has to do with the quality of our teaching or access to education, I’d love to hear from you. So thank you again for having me on the program. I love Tea for Teaching. I’m a regular listener. I’ve got my Tea for Teaching mug, and I’ll look forward to where this all goes down the line.

Rebecca: Well, thanks so much, Tom, we always enjoy talking to you and brainstorming how to make some good institutional change.

John: Yes, It’s great talking to you again, and I’m looking forward to seeing you at one of the next conferences coming up.

Tom: Yep, and listeners, if we cross paths in three dimensions, just look for the tall man with white hair, glasses and a giant black mustache and say hello, I’ll be glad to talk with you. Thanks everybody.

[MUSIC]

John: If you’ve enjoyed this podcast, please subscribe and leave a review on Apple Podcasts or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

John: Editing Assistance provided by Madison Lee.

[MUSIC]

428. The Science of Learning Meets AI

The widespread adoption of and the rapid evolution of generative AI platforms have created substantial challenges for faculty in how we assess student learning. In this episode, Lew Ludwig and Todd Zakrajsek join us to discuss a new resource they have created that is designed to help faculty use AI to efficiently support teaching practices based on the science of learning.

Lew is a Professor of Mathematics at Denison University, where he served as Director of the Center for Learning and Teaching from 2020 to 2025. Much of his recent work has focused on innovative methods for utilizing generative AI. Todd is an Adjunct Associate Research Professor at the University of North Carolina at Chapel Hill, from which he just retired a few months ago after 17 years. He is also the Director of the International Teaching Learning Cooperative and the Director of four Lilly conferences on evidence-based teaching and learning. Todd is the author of many superb books, and has published six books (so far) in the past five years.

Show Notes

Transcript

John: The widespread adoption of and the rapid evolution of generative AI platforms have created substantial challenges for faculty in how we assess student learning. In this episode, we explore a new resource designed to help faculty use AI to efficiently support teaching practices based on the science of learning.

[MUSIC]

John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

[MUSIC]

Rebecca: Our guests today are Lew Ludwig and Todd Zakrajsek. Lew is a Professor of Mathematics at Denison University, where he served as Director of the Center for Learning and Teaching from 2020 to 2025. Much of his recent work has focused on innovative methods for utilizing generative AI. Todd is an Adjunct Associate Research Professor at the University of North Carolina at Chapel Hill, from which he just retired a few months ago after 17 years. He is also the Director of the International Teaching Learning Cooperative and the Director of four Lilly conferences on evidence-based teaching and learning. Todd is the author of many superb books, and has published six books (so far) in the past five years. Welcome, Lew, and welcome back, Todd.

Lew: Thank you.

Todd: Thank you, Rebecca,

John: Our teas today are:… Lew, are you drinking tea?

Lew: I am. I’m usually a coffee drinker, but I have a lovely Cha Atiso. This is a Vietnamese artichoke tea, which a student brought back for me from the summer, and I’ve really, really been enjoying that. So that’s my tea for today.

Rebecca: What does it taste like?

Lew: It’s got a little sweetness to it, which I like. I don’t put anything in it, but I really enjoy it. And it’s supposed to be healthy, no caffeine, all that sort of stuff.

John: And Todd, are you drinking tea?

Todd: Yeah, I went with a roasted dandelion spice tea. It says detox on the package, and I can always use a good detoxing. So I’m doing that and sipping it from my favorite cup. Mmmh.

Rebecca: That’s right, the tea for teaching mug.

Todd: I have my tea for teaching mug here. I never leave home without it. Actually, I never left it home. [LAUGHTER]

John: And Rebecca?

Rebecca: I have a Swiss Breakfast tea, John.

John: Very nice… on a chilly morning here in upstate New York. And I have a ginger peach green tea today.

Todd: Wow. Quite a variety.

Rebecca: Nice, this big variety. So we’ve invited you here today to discuss your newest book project, The Science of Learning Meets AI: A Practical Faculty Guide to Purposeful Integration, Student Engagement, and Ethical Practice. Can you tell us a little bit about the origin of this book?

Lew: Yeah, sure. I can get us started on that. So as you know, Todd and I both have backgrounds in teaching centers of faculty development. And our national conference is something called POD, Professional Organizational Development Network. And in 2024 we were at that conference, and here ChatGPT had already been out for about two years, and we were still kind of struggling with the idea of, how are faculty supposed to use this? A lot of the questions we were getting is, “Hey, how can I use AI in my classroom?” And it wasn’t until this conference was up in Chicago in 2024 where we realized we were asking the wrong question. It’s not really how to use AI in the classroom, but instead, maybe we should be thinking about, why are we using AI?

Todd: Yeah, and actually, I’ll jump in too, because Lew went right to that technical part and everything. Another thing that happened, which is why I love it when people get together, is Lew asked me if I would help out or just talk to him a little bit about some of the science of learning, because he wanted to really work on this project with bringing AI into this, explaining why it’s important to use it. And I said, “Well, that’s interesting, because I just started to outline a book that I want to do on AI, and I was going to check with you about the AI part, because I got the learning part down.” [LAUGHTER] So we just said, “What the heck, we’ll do it.” And Lew didn’t know me very well at the time, so he said, “Yes.” [LAUGHTER] Anyway, we made it through. But the big thing was that we really wanted a book that would teach faculty and help them understand the learning theory behind why the learning happens and everything else, and use AI to augment that. So this isn’t like using AI to do things, it’s using AI to help us do the things that we’ve been doing.

John: You start the book by acknowledging that faculty didn’t ask for this AI disruption or for any of the evolutions of this. Why start with this instead of with excitement about AI’s potential?

Lew: Oh, it’s called learning from one’s mistakes. So again, ChatGPT came out in November of 2022, by August of 23, I remember on my campus, we had a fairly large across the board faculty meeting about AI. It was about a half-day session. So administration was there, IT was there. And as the Teaching Center Director, I gave probably a 90-minute session on, “Hey, here’s this new technology and how we might be able to use it in our classroom.” And what happened was, just by saying, “Hey, here’s how we might be able to use it,” some folks labeled me as AI pro. So I was just pro-AI, hey, you talked to Ludwig, and he’s just going to be all in on AI. And that was almost like my scarlet letter [LAUGHTER]that I was wearing around campus to some folks. So I learned from that. So any of the workshops, any of the things I do since then, I start off with this exact phrasing, just to kind of level the playing field here, I say “You didn’t ask for this. You didn’t request an unregulated, untested, and rapidly evolving technology to suddenly upend education and nearly every other sector of society.” Now, I’ve been delivering that, like I said, quite a few workshops. I did it back in August for a group of high school teachers in Richmond, Virginia. They applauded me. [LAUGHTER] So it’s just kind of getting it out there and acknowledging it that, yes, this is a disruptive tool. We kind of have to acknowledge that grief and then kind of move on from there.

Todd: Yeah, I would say too, is really, I really thought Lew had a good handle on that part of it. I wouldn’t have put that in there, quite frankly, for the book here, and Lew was pretty insistent that it go in there. But as we started talking it through, I realized I always started any COVID workshops this way. When we were doing emergency remote teaching, if you just started talking about emergency remote teaching and didn’t acknowledge just all of the stuff that happened with COVID at the time, on the number of deaths, for instance, you can’t just jump into something and ignore it. So I think that Lew had a really good point here, and then I started pulling together what I did with that, with what he was talking about. And I think the whole concept is we started thinking within the book of, how do we do this? To recognize people are grieving, that they’re struggling, and we say it’s hard that we see you there, the frustration is real. Teaching is changing, just as it did with COVID. We don’t have a choice of that, and AI isn’t going to go away, so let’s recognize what’s going on, and recognize even some of the impact of AI, and then from there, then move on with a sense of acknowledging what’s going on.

Rebecca: It’s almost like you’re modeling some good teaching practices there. [LAUGHTER]

Todd: Kind of. Periodically it happens.

Lew: We try.

Rebecca: This adapt, create, embed, progression, the ACE model, is used throughout the book. Can you talk a little bit about what this looks like in practice for a faculty member who’s never used AI?

Lew: Yeah, so this work kind of, again, developed that starting point back in November of 24 after we had that initial meeting in Chicago and started to realize we needed some early wins for faculty. So we got a lot of faculty out there who are kind of hesitant about this new technology. And if you gave them something like a prompt or something that didn’t work, they’d be just like, “See, I told you, this AI thing, it’s a disruptive thing. So we’ve been workshopping this quite a bit early January onward, and refining the model. Originally, you ready for this? It was, instead of adapt, create, embed, it was improve, create, integrate, which, as an acronym, is icky. [LAUGHTER] We didn’t think that would land very well, so we went with ACE instead. So for example, the adapt, that’s kind of the easiest win. So what you do is, you take an existing assignment, you have that assignment that it’s a big project, but for some reason, it just doesn’t land with students. They always hand in something a little bit different than what you asked for. Well, that assignment’s begging to be TILTed, right? So Mary-Ann Winkelmes has this idea of transparency in learning and teaching, and it’s a technique that you can do for your assignment to make sure that your students understand why they’re actually doing the assignment. And it’s a kind of a three-step process. And AI is great at TILTing your assignment, and faculty members can take an existing assignment that they have. They’re experts on that assignment. AI can help them TILT that with this framework, and then they can see how that might better fit into their language for their course, and help improve what their students are doing. And the TILT framework has been really good. It kind of raises all student boats. But in particular, it does well for underrepresented and first-gen students do exceptionally well with this. So again, just kind of an early win with the adapt model.

Todd: Should mention quickly that we kind of started out and we based a lot of this on Ruben Puentedura’s model of SAMR, which is the substitution, augmentation, modification, redefinition for all of technology. If you have any new technology out there, you started with substituting it. How can we do this instead? You can augment it. And that’s a really interesting model. Didn’t quite work with what we were after. And so Lew had lots of workshops he had been doing. And so we kind of used that as a foundation. But as Lew just pointed out, the adapt, which would be similar to that original substitution, is to get you rolling. And I’m going to go ahead, Lew and take I’ll take the other two real quickly. So next is create. And essentially, it’s looking at how you can do something that you really couldn’t do before. And there’s lots of things that are out there that we could use for this one. We’ll talk a little bit more about those, probably later on, as we’re looking at some specific examples. But when you think about what you can do and couldn’t do before, one quick thing is a daughter, one time, was struggling with something, and she said, “Can you help me?: And I said, “I’m busy right now. I can help you a little bit.” 15 minutes later, I said, “I can help you now.” She said, “Oh, took care of it.” I said, “How’d you do that?” She says, “Oh, I just got on a group, a small online group, and then we solved it together.” And I said, “Who was it?” And this was years ago. And she said, “Oh, there was a student from Germany, one from South America, somebody from Nebraska, and myself.” That was never possible before. And so many things in AI do things like that. They’ll set up things we could never do before. So the “create” is, how can we do things different? And then once you’ve adapted it and created it, the next thing is, just embed it. Just make it part of the regular aspects of your course. How do you do that? And what we like to point out over and over again is that, you do this wherever you’re at. If you’re just getting started, you just adapt some things you’re doing. And that’s where Lew is really good at setting some of those things up. If you’re a little bit nervous, just take something you’ve always done, do it with AI, do a little bit better, faster, and then just get started, but don’t get overwhelmed with it.

Todd: And the other thing about doing with something you’ve already done is then you’re the expert, and you can critique what AI is doing for you. I wouldn’t go off and learn a brand new subject you learn using the AI, because I’d have no idea. But again, coming from that wheelhouse of your own expertise, don’t forget you are the expert with the content as well as your students and context. So keep that in mind whenever you’re dealing with AI.

John: And that example you use of the TILT model is a good one. I’ve given workshops to faculty about it, and a lot of people were reluctant to put in the effort to make all those changes. But when you show them how AI can do that, or better yet, if you share perhaps a prompt, or if you share a GPT or a chatbot tool that they can plug in their assignments to and their learning objectives, and it can do it for them, or at least give them a starting point on it, it makes it so much more likely that people are going to do that. So you talked a little bit about the ACE model, which is used throughout the book. But could you tell us a little bit about the organization of the book?

Lew: Yeah, sure. So the book’s kind of broken up into three parts. The first part, we call it “Creating your own Gen AI roadmap.” And again, chapter one, you didn’t ask for this, but here it is. So just kind of, again, acknowledging that situation that we find ourselves in and how to move forward with it. Then in chapter two, we start talking about what it means to think about shifting our teaching in the world of generative AI, so the idea of being transparent with our students and how we’re using it and setting up good communication with them, and then also the idea of as faculty members, as we’re embracing this, we really have to be curious and flexible as we work with this technology. We’re always pushing our students to take risks, be flexible, be curious. Well, guess what, that shoe is going to now fit on our foot as we try to move forward with this model.

Todd: So that kind of got things up and running, and then we kind of ran right into the learning aspect of it. Just to give you an idea of the book, I guess is probably the easiest way to do this is. Chapter four is on universal design. I’ve been a long time advocate of universal design, and I think AI can be now done to do things that were really challenging before. So we did dedicate an entire chapter to universal design. Then chapter five, we really thought community was important. So chapter five is about building classroom community and trust, looking at belonging, engagement, and integrity, kinds of issues. Chapter six comes into backward design, a huge aspect of teaching and learning, kind of knowing where you’re going as your goal. And then chapter seven is looking more at learning science of cognitive load, attention, spacing, interleaving, retrieval practice. And that’s the “building the foundation section.” And the last section of the book, section three, is for kind of deeper learning. We looked at some things about teaching and learning that just we know works well. So chapter eight is guiding students from novice to expert. We put together in that section zones of proximal development, scaffolding, and the gradual release of responsibility as ways of helping students kind of go into deeper aspects of learning. Chapter nine is on strategic learning. So we looked at transparency, TILT, cognitive apprenticeships, metacognition and those types of issues. And then we wrapped it up with chapter 10 of persistence and motivation. So there we pulled together the concept of self efficacy, growth mindset and self-determination theory. So the chapters have two or three strong learning principles to them, but they’re put together in ways that not only help explain the individual things, but also overall this concept, like persistence and what kinds of things go into that. And then the last thing I’ll say, since I’m on a roll right now, is overall, I think we really thought it to be helpful, repetition is just helpful for learning, right? We know that. And so we did is we built a book that has strong repetition. So chapter after chapter, we basically started with chapter four, and then we go all the way through chapter 10, and it’s set up so that there’s always an opening story or anecdote to set it up, which we’d want to do for just getting the learning focus there. Then from the model, there’s an improve activity, and then we look at the science components, and from there we might be looking at metacognition or Bloom’s taxonomy or something. So that comes into the second two parts of the model. Here we have a create and then embed, those activities are in there. And then we talk about the ACE model, and we have more activities that come into there. Then we look at risks and guardrails. And again, we’re going to acknowledge everything has risks to it. We’re not going to just pretend like it’s all great. And then we have a conclusion, pull it together, and we finished every chapter with discussion questions and reflection questions. So if you’re a faculty developer and you want to use this as a book group, for instance, we’ve got your discussion questions already built in, but for having faculty work through it, there’s reflection questions in there. The last thing I’ll mention is that we talked really extensively about how to cite this stuff, big APA kind of person, but we really wanted this readable, and so we went with a model where we put everything in as end notes, so as you read through it, you don’t get the standard citations with dates all the way through it, it just reads like a novel, almost, and I think it’s really easy to read. So you don’t have to read it cover to cover, although you should, [LAUGHTER] maybe three times. You can just go through and pick out what you like, but if you do go through, we’ve actually built it so that you start with simple kinds of examples and move to more complex ones. And Lew is masterful at putting together how to like, ask questions and do prompts and specifically with a separate font in there, we just have paste this in and add your components, and it spits out the answer. Pretty cool.

Lew: So what Todd’s explaining there is, we have a lot of different techniques. We have things called activities as well as examples. So each chapter has six activities, which are kind of page-long discussions of how you might use AI. And it’ll start off with some prompting, like he said, in that different font, but you put it in your context. We don’t do this: “Oh, a biologist would do this. Now you do it for yourself.” You actually, in the context of this thing, put in your information so you’re directly dealing with it. So we have, like I said, six of those for seven chapters. So 42 of those things. Each one could be a workshop. And then also we have smaller examples for seven chapters, we have 12 smaller examples, which is another 84 prompts. Those aren’t prompts, those are just more ideas. But Todd mentioned this idea of meta prompting. We give you a way to turn those examples into a prompt for yourself. So you’re using AI to create your prompt for you, and I think it’s called meta prompting, so that’s what he was referring to there.

Rebecca: There’s a lot written about the science of learning and Todd, obviously, you’ve written some books on the subject. How did you decide what science of learning concepts to include?

Todd: I just put a whole bunch of stuff in there. And then Lew started saying, “Nope, nope, nope.” [LAUGHTER] No, we got along great on these things. It basically boiled to Lew does tons of workshops, I do workshops, I think I’ve been at 300 campuses so far. So I looked through the different presentations I’ve given, and when things kind of hit and when they didn’t hit. Cognitive load is something a lot of people just don’t quite understand, and is a huge foundation of learning, because within cognitive load, you’ve got automaticity and schema activation and all kinds of different things that are practicing retrieval kinds of things. So I just went back to the warehouse of stuff and picked the things that worked, which is what I still think is really, really valuable about the book, is that these are things that work, and it’ll help explain them as you go. Big things like the metacognition, Bloom’s Taxonomy, cognitive load, automaticity, practice, retrieval, interleaving, the kinds of things we’ve heard. And it was hard, I will say, Rebecca, it was really hard. There’s a lot out there. I mean, obviously I got what is it a 270 page book on learning. So how do you just fold in some of that? And so, it doesn’t have everything, but I think it has the big things.

John: So you mentioned before that AI allows us to do things that we couldn’t easily do before. Could you give us an example and walk us through that in terms of how AI could be used to create learning activities that could not be done as easily in the past.

Lew: Sure, individualization of instruction. I’m at a pretty small school here at Denison, but I could imagine, wow, what if I was teaching a class of 400. So I might end my class here at my small school with, you know, a muddiest point, I get 20 responses. I look those over, what did students struggle with that day? And then next class, I can kind of address that. Imagine if you had 400 students, what could you do with that? Well, now, with AI, you can take this classroom assessment technique of muddiest moment and, on the spot, have students type their prompt into, say, a Google form or something like that, and as maybe the students are off working on some kind of project or discussion together, within two or three minutes, you could use AI to organize those muddiest points and give me the top three things that these 400 students are struggling with, something that was just was not even feasible before. So I think you know, at scale, this thing can be really useful for those types of examples. And with regards to CATs, the classroom assessment techniques, Todd’s got a book of like, 50 of these things, right? So there’s so many things that you can kind of do on the fly that AI can then help you with, kind of the managerial stuff, just the paperwork thing of keeping track of that stuff so you can respond in the moment for what your students are doing.

Todd: And Lew, I appreciate you mentioning that book, it’s interesting, got me thinking real quickly here. So that book is Classroom Assessment Techniques, which not too many years ago was like the standard. Everybody had a copy of this thing, and they did because the first edition was 1988 I believe it was, second edition was 93 though, and in 93 was right about the time we started talking about learning versus teaching, and how would you know if students are learning? And along comes Angelo and C ross, their book was out, I guess, already, and so it explained it. I mentioned this quickly because I then worked with Tom Angelo to do the updated version, the third edition, which is now out 30 years after the second edition. And the second edition was still selling, but we were removing things like “hand out papers to the students, have them respond on the muddiest point, and then take them home, but make sure you don’t ask questions that you don’t have time to respond to. Don’t ask elaborate things because it will take too much time.” Lots of stuff about CATs was about being careful not to overwhelm yourself. And if you think about that in the old days, that’s what you do. Pieces of paper were handed to, you’d read through them and everything. So we took out things like “share your results on the overhead protector,” and those are gone, and then we replace them with things like Lew was saying is, just put your students into a small think-pair-share, have them respond to this thing with a PollEverywhere or something, and then while they’re talking, then come up with the four muddiest things going on, and then teach those in the second half of class. And so, all of those classroom assessment techniques that we’ve been using for 30 years can now be made easier with AI. So I’m really excited about this.

Rebecca: You mentioned earlier about the chapter on Universal Design for Learning, and I know you’ve been a long time advocate, Todd. Can you talk a little bit about how faculty can use AI to design courses that are better for diverse learners and really have kind of access in mind, rather than retrofitting accommodations.

Todd: Yeah. So number one, I think the thing to point out here is, so I teach, this Lilly teaching conferences. They’ve been around for a long time. There’s different types of sessions that I’ll include in the program, and some of the sessions, and I talk to the presenters about this all the time, some of the sessions are just hot topics that you know are just going to go: engaging students in asynchronous classes, it’s going to fill a room. How to do active learning strategies, going to fill a room. They always have. Sometimes you have topics, though, that you put on the program because you have to talk about them. And if you don’t put them on the program, even though they’re not popular, then it doesn’t get picked up. And I remember putting sessions in the late 1990s, early 2000 about diversity that would have four people in a room, and individuals would say “there’s only four people in there.” And I’d say, “We’re still putting it on the program.” UDL was another one, anything on universal design, I can tell you I’d put in the smallest room in the conference, because it would be a great session, but it would draw like seven people. And one of the reasons it didn’t draw many people, and quite frankly, across all of higher education, people might love the concept, it’s really hard to do. If we’re going to do things like multiple means of expression, which is a key factor of universal design, it can’t just say that you can share your results in one way. What if you’re not good at putting text together, but you really have the idea down. So maybe you create a video, or maybe you have a play, or maybe you get in small group and have a discussion. Multiple means of demonstrating the information, so presentation, how do I explain this in a way that people can get it that’s always been hard, it is now being made really easy because we can go to AI with the correct prompts, and we can come up with multiple ways of expression, multiple ways of presentation. Lew was talking about having a class of 400 with the students in there. You could say to the students: “Here’s what I want to do. We’re teaching metacognition. Everybody think of something you love to do now, type into AI. I love to blank. And I want to learn more about metacognition so that I could explain it to my friend.” So I could type in I love long distance bicycling, and I want to learn metacognition. Rebecca might put in that she loves rock climbing. John might put in like he likes baking, and Lew might probably put in there he likes street fighting. [LAUGHTER] So you put those prompts in there, and then what pops out is everybody in the class gets to learn it in their own… I mean, what could be more universal than that? And so I’m just really excited about it. And we did the whole chapter, and Lew and I talked about it, and I think at the beginning I wasn’t even going to do a whole chapter, and he said, “Yeah, we need to do a whole chapter.” And so I think AI will open the gate so that people can finally do universal design in a way that’s meaningful without overwhelming them.

John: Faculty have been overwhelmed, first with COVID and now with AI, and many other things that are happening externally. How does your book address the reality that faculty don’t have enough time or energy to learn a whole new technology on top of everything else they’ve had to learn in the last several years.

Lew: Fair point. I think the thing we need to start with is the idea that we want to be careful and not this chase the technology, because if you do that’s going to make things worse, you’re going to get frustrated. What you want to do is try to use the tool to make things better. So I often talk about there’s 2, t-w-0, too many shiny objects out there. And one of the ideas with the too many shiny objects is there’s all these little prompts that people: try this, try that, try that, and that’s really frustrating for faculty, because it’s just a little bit beyond their skill set of what they want to do. It’s a biology example, and they have to bring it down into what they want to do. The other thing is, with the shiny object, is the idea of treating AI like this big shiny hammer, and then you’re running around trying to find all these curricular nails to try to beat down of how I’m going to use AI to do that, that is just such the wrong way to address AI, letting the technology lead first, you’re just going to make things worse and you’re going to stress yourself out even more. So what we want to do is we want to go back to basics. We want to think about backward design: at the end of this course, what should my students know? What should they understand? Then how am I going to assess whether they understand that? And then finally, how would I go about teaching that? And that’s where we decide whether AI might fit in or not. So again, it’s not the idea of trying to get AI in the classroom. I think as faculty members, we want to be really careful about how do we use it to be a creative assistant for us and kind of level up and improve our existing teaching practices. And the thing is, the book, all these teaching practices that we’re doing, these are well reasoned research techniques that have been laid out in chapters four through 10, backward design, ZPD, TILT, all the fun letters, UDL, all that stuff. But again, it’s trying to use that in a practical way, trying to develop your teaching skills more, and then just using AI as the tool to help you with that guidance along the way.

Todd: I wrote an article years ago. I was like, we just want to be well, that’s all we want. [LAUGHTER] So this concept of what we’re doing, if we think about what we do as faculty members out, as Lew pointed out, we’re chasing things a lot of times, and that’s just a problem. And this goes back to… remember when clickers came out, student response systems. Everybody’s like, “Oh, I want to use a student response system because my colleague’s using it,” and as faculty development directors, we are constantly trying to talk people out of using technology unless they actually needed it. Backward design. Why do you want to use it? Student response systems are always fun, because it’s like, I want to use student response systems and my friends and I would say, “Okay, so why?” “So we can gather student responses” and I’d say, “Okay, you know, you could just have them raise hands. Like, how many of you think this?” They say, “Well, yeah, but I want to know like anonymous.” I say, “Okay, have them close their eyes and raise their hands well.” “But I want to tally them.” “Alright, well have them close their eyes, raise their hands and then count them.” I mean, these things are not necessary. But then when they start to say, “Okay, but I want to know some qualitative aspects, what are they thinking and why?” Now we can use the technology. So I think that’s helpful. And so when you go back and look at what really takes time in teaching, those types of issues do, I can’t, like have everybody talk about muddiest point, because I don’t have time to read through those. Now you do, because AI can skim through those quickly for you. If you’re prep timed, you put in exhausted in there. I was exhausted because when I taught history and systems of psychology the first time, I would be up from 10 o’clock at night till two in the morning putting together a lecture. And I knew the stuff generally, but I had to go look for it. But I spent all my time looking. I was looking for the information. Then I’d find it, and then I would embed it. With AI I’m going to get the same kind of information, I’m just going to get it really faster, and because I can pull that together with the knowledge base I have, then I can put it out there. So prep time is going to drop, grading time is going to drop in terms of figuring out how to read through these types of things. Underpaid, by the way, I think you might have mentioned that one, just so we can’t do a lot about that. So sorry, yeah, for the underpaid part. But I want to finish with one quick thing here. There’s a book that I did actually get accepted for publication that I have never written. The contract was signed in 1994 and the reason I mentioned this is that what I wanted to do was take a stats book, but I thought we’re teaching statistics without kind of framework. So what if we took the old psych studies that were really the cool studies, took the data set, retrofit a data set basically that would give you the same data. Have students analyze the data, come up with what they’ve got, and then talk about what the data means, and then explain to them how that fits into like, that was the Bobo doll experiment, where Bandura had models hit a bobo doll, a blow up doll, and then they give the same doll to kids and see if the kids would do the same thing. You could replicate these studies while learning statistics. And I was told I couldn’t write that because most faculty members teaching statistics don’t know those studies. And so at the time, there was no way to do it. Now, with AI, you actually could, it would be very easy to say, I want to know more about Bandura’s Bobo doll study. And so I think that’s some changes that we’re going to have that are really going to be helpful.

Rebecca: One of the things that you’ve both underscored is leaning on the faculty member’s expertise because they can validate what’s coming through the AI tools. [LAUGHTER] So you’re not worried about the reliability, because you have that expertise, and the things that you’re suggesting people use are relying on that expertise to some extent.

Todd: Yeah, and that’s the thing. They’ve got the expertise. How can we help them with it? And help them by putting together a book that’s very modular. You can just go through and work through these things. Actually, the activities are set up, and Lew did this, I thought it was fantastic, they’re put in boxes. You could pull the whole thing out and make a workshop out of it. Very, very easy to pull this stuff out and do that, but by making these things very consistent, we know that reduces cognitive load, which is going to reduce some of that exhaustion and extra work.

Lew: And the other thing is, the examples were set up in a way, again, that they relate directly to what you’re doing in your classroom, your assignment, your example, not something that, again, the cognitive load that you have to translate from somebody else’s existing example. And again, that’s one of the neat things that AI allows you to do. Because now, instead of me saying in a book, do this example, I can put a little bracket there and say, insert your example from your discipline here, and all of a sudden you have individualized learning, individualized application for the teaching technique that you’re trying to do using the power of AI to do that.

John: And one of the things I’ve seen is that we have a lot of people attend workshops on AI just to learn how they can block it and how they can ignore it. But when the focus is on activities that actually allow them to do their work more productively or more easily or more efficiently, they get a bit more excited about it and then start thinking about how they could be using it to improve their courses and to improve their lives in general. And I think that’s a nice way of introducing people to AI who are initially somewhat resistant to it.

Lew: Yeah, it’s critical. I don’t think you can walk into a classroom and say, okay, students, we’re going to use AI today without understanding it yourself. And you hit the nail on the head there, the best way to do that is to do something that you are the expert in, and then learn to explore this technology on your own. It’s going to take a couple years for us to kind of get used to what’s going on. I think in a few years, we’ll be ready to think about how we might use this with students and things like that. But as a faculty writ large, we’re going to have to have a better understanding ourselves of just how to use those tools. And I think to your point about students misusing it and things, we can now have better conversations with them if we better understand how to use the tools ourselves for our own work.

Todd: And how people learn. [LAUGHTER] So we have tht published in the book too. That’s what it does. It helps you understand how these processes work, and so you learn about things like cognitive load. So then you can not teach cognitive load, but using that, build assignments that have lower cognitive load. That was one of the things that Lew came up… I love that one assignment that you came up with, Lew, is basically it’s you load the assignment in and says, “Where are students going to have high cognitive load in terms of really struggling with this assignment? And then AI says, “Oh, they’re going to stumble here, here and here.” And then you start rewriting it. It’s not a lot of extra work for you, and it helps the students. You don’t have to go through examples and have all those students lined up outside your door in office hours, saying, “I don’t understand why this thing works.” And so yeah, I think it’d fantastic.

Rebecca: I appreciate the idea of meeting people where they’re at, for sure. You mentioned something about a couple of years, maybe we’ll be ready to really integrate it with student learning. In five years, maybe, what does good teaching with AI look like?

Todd: This is kind of a fun one. I actually was asked to do a workshop recently that they were looking for a speaker, and they said they were interviewing different people, and they said, “We just want somebody come in and talk to us about what teaching will look like in 5 to 10 years.” I said, “If somebody tells you that they know what teaching would look like in 5 to 10 years, I would not ask them to give that presentation.” Because I don’t know, we used to talk five years out. Tom Angelo’s book with CATs was good for 20 years and still kind of worked. That stuff’s not going to handle anymore, because just in the last three to four years. Can you imagine, just before AI took off, go back just a few years and predict that it would look like this? So I don’t think we have a clue about what overall it’s going to look like. I do think we can look at some trends, though, and we can look at some directions we’re taking, because we can’t just throw our hands up and say “we don’t know,” but we want to be careful about what it’s going to be and it’s just going to be difficult, but there’s lots of good stuff coming out. And I’m going to actually ask Lew to do this, because earlier today he was explaining to me an article he’s reading. I think this stuff is fascinating that’s coming out.

Lew: Sure, I’ll jump in. So one of the things, not only do I keep an eye on higher ed and what’s going on with AI, but also the K through 12 space, and I follow a lot of folks on substack, it’s interesting. I think a lot of the discourse right now is going on in substack, as far as with AI and teaching and learning things. But anyway, there’s a fellow I’m going to try to pronounce his name, Nick Potkalitsky from Ohio, and he’s working with our Ohio Public Schools and writing about that. So the state of Ohio has mandated that by July 1, 2026 all school systems are supposed to have some kind of AI policy in place. So Nick is working with some of the larger school systems, Cincinnati, Columbus, Cleveland and things like that. And in this article he talked about on substack, he’s like, “Listen folks, this is going to be a three to five year rebuild. This is not going to be a quick policy fix. Rebuild means rethinking instruction, assessment, and curriculum, basically from the ground up. And how might we support teachers to make that happen and things like that. But teachers clearly need to be in that conversation. They need to be in that room.” This is the K through 12 space, and I think that’s only going to translate to higher ed as well. So the sooner faculty can get out there and start engaging in this technology and seeing what it works for them, then they will be able to kind of think down the road of how that’s going to affect their students in their classroom.

Todd: We have an epilogue in the book we did too after chapter 10, there’s a section in terms of what we think is coming along. And I just want to add one more quick thing here, when I think about what good teaching is, throughout my career… so I started teaching in 1984 so I’ve been teaching for a minute… and the concept here is that throughout all of that time, when I think about things I wanted to do, and what frustrated me were things that I couldn’t do because I didn’t have time or I didn’t have a way to do them. Universal design was just one example of that, but lots of things. With 400 students, I would love to ask them an essay question, but there was no way to look at that, even to get a sense of what they were writing. I would like to put students in small groups and looked at multiple versions of what they were talking about. There’s so many things out there. And now, as I start looking at what the future of teaching might look like, it’s kind of like one after another we just remove those barriers. So I don’t know what it will look like, but I know it will look better because it is removing things that we can’t do. And I will just end with my chunk of saying this is that we so quickly, when this came out, went right to cheating. Just immediately, the first articles out were, how are we going to stop students from cheating? How are we going to stop them? Students were cheating before AI came along. Don McCabe did a lot of work on this, and the proportion of students cheating in some way was off the chart. It made it easier, no doubt about that, and it does create a real problem, because if students can just jump in and do AI, then there’re many that will do that. But I don’t think we have to go there. And Lew and I talked a lot about this too, is that we shouldn’t just go there. We should start looking at opportunities. And I just talked to someone the other day who said, like, “How are we going to know when we can fully trust AI when it gives us an answer?” And that’s the kind of stuff that just drives me nuts, because when we talked about hallucinations, and so many faculty immediately say, “Oh, I put that in and it made a mistake.” So do I, sometimes. There are times when I make mistakes. I’ve heard my colleagues say stuff and I say, “That’s not true.” And so it’s no different than humans in that respect. We’re going to be able to trust it when we can look at it and we know it’s right, but it is getting better all the time. And Lew said it earlier in this discussion we’ve had here today too, is we can’t focus on what it was. We have to focus on what it can be. And I think looking forward for teaching, there’s some really cool stuff coming.

Rebecca: I think one of the things that you’re highlighting, both in your book and how you responded, is it remains anchored in the science of learning and just how we’re using the technology, and things might shift, but if we keep focusing on good teaching and learning practices [LAUGHTER] and just get them better, it’s not a surprise.

Lew: Well, it’s interesting, especially at the higher ed. We’re all trained in a very specific discipline, a very specific area. We’re experts in that field. We were never trained to teach, or very few of us maybe had that one course as we were TAs or something like that. And again, what the AI is allowing us to do is to further our expertise and our teaching and to kind of push the boundaries where we just didn’t have that training before. So I think, as Todd pointed out, I think there’s going to be a lot of opportunities just to make things better, hopefully.

Todd: Before we wrap up this question too, I’m just going to kind of put a charge out there, because Lew mentioned a little bit earlier, but in the model we have for adapt and stuff, for those of you who are listening, if you haven’t done it yet, just try dumping one of your assignments in for a topic or an area that you know students struggle with a little bit put into the AI. And the book’s got some examples on how to do this, but you could just say, “Where will the students struggle with this?” When I teach statistics, distribution of sample means, always give them fits. It took me years to figure out how to get around that, but if I was a brand new teacher and never taught before, I could put distributional sample means in there and say, Where will my students struggle? And it will tell you, here’s some places. And then, if you want to set that off to the side and then teach it and see where they struggled and make a comparison. And if it kind of lines up a little bit, you know it’s a gateway to kind of figuring out where the problems are going to be before they emerge. Wouldn’t that be cool?

John: So this is the first time you’ve worked together on a project like this. Could you talk a little bit about the working relationship and how that evolved?

Todd: Yeah, let me jump in there real quickly. Number one is writing a book is hard. I mean, it is really, really hard. And AI actually has helped us out with this too. So I wrote a book, this New Science of Learning first edition took two and a half years to write that thing. This book was nowhere near that, six, seven months, and we put a lot of time and energy into it. But the point is, it’s hard. Working with somebody is even harder because now you got to talk about what you’re doing and look at different points of view and everything else. And I think what was really cool with the way Lew and I kind of set it up is that we were coming from different directions. I had the learning theory. He was coming in from the AI, I would write a bunch of stuff, and he’d say, that’s really cool about all that metacognition. Maybe we can change it from like 3000 words down to, I think, 42, one time. And I said, I’m not explaining metacognition in 42 words. And then he gave me like 150 so we had to compromise and go through that. I would just say, working with him, he gets stuff done fast. He is really, really good at things in terms of understanding AI component. His prompting was amazing. I don’t know he’s a little mathematician-ey for me sometimes, but, you know, it was alright working with him. So all in all it was a positive experience. And I think Lew would say the same thing. So what’s the next question? [LAUGHTER]

Lew: No, it was a lot of fun. I really appreciated, as you’ve already mentioned, Todd is a very prolific author, so he was able to help us navigate all of those rough and challenging waters. So I was so much appreciative. But I think we complemented each other well, as far as what we brought to the table, and it’s exactly you know, what the book needed. And in particular, I remember Todd that GLCA, the Great Lakes College Association talk that you gave, what was the title of that? You remember something about neurodiverse learners?

Todd: It was basically how AI can help neurodiverse learners to be better learners. The title is way better than that.

Lew: Right, and Todd, he graciously used himself as an example, I will say. So a lot of things made sense to me [LAUGHTER] after that presentation Todd, [LAUGHTER] I’ll just leave it at that.

Todd: So, let me just say this. Yeah, I explained a little bit about ADHD and some of the characteristics of people who have ADHD, like time blindness, where you think something’s gonna take 40 minutes, but you don’t have a clue? Might be 10 minutes. Might be 17 hours. Who knows. You set up your task list, but you’ve never, ever finished a to-do list. I have never finished to-do list. And yeah, I went through all of those types of things and a couple of other things that I kind of struggle with. And then Lew when we finished, he says, it’s been great working with you, but I’m not sure if I’d heard that presentation first I would have signed the contract. [LAUGHTER] Well, you did it.

Lew: No, it was fine. It was fine.

Rebecca: So Todd, some of our long-term listeners might be curious what role opera played in this book. Didn’t you listen to a lot of opera last time?

Todd: Yeah, you know what? Let’s just throw this in there real quickly, because this is part of the ADH stuff that I’m learning, to whatever extent this fits in with this whole interview here. So ADHD is one of those things that, much like dealing with gluten intolerance and several other things, people think, if you’ve really got it, you must have known it your whole life. There are people who find out later in life that they have this thing. I always knew that kind of general things with ADHD which always struggled with a little bit. And I knew I had some of it. But, I mean, I was 60 years old when I was diagnosed, and so that concept there is suddenly I started to realize and read bunch of books about things like time blindness and some other things, but I had a terrible time writing. And a person, Tamara Rosier, who wrote a fantastic book, Your Brain’s Not Broken. It’s been reviewed in the New York Times and stuff, she said, “listen to opera, like, crank it up. Don’t do ear damage, but crank it up and do that while you’re writing.” And I said, “that will never work, because I have to have it quiet.” And she said, “Just try it.” And I put opera on and cranked it up, and I churned out work like I’d never turned it out in my life. And she pointed out to me that my brain’s always looking for stuff. Part of it would settle on that, and then it just kind of left this focus for the rest. Still had to have absolute quiet when I read. But for writing, that worked. I got put on some ADHD medicine, and two days after I started the medicine, I cannot listen to anything while I write. [LAUGHTER] To me, that’s fascinating, because what it now means is my brain’s actually kind of slowed down enough that that becomes a distraction. But that to me as a cognitive person, that differentiation is fascinating.

Rebecca: That is fascinating,

John: And that’s a nice preview of our next podcast that will be coming out next week. We’re talking to Karen Costa about ADHD and her experiences with that.

Todd: She’s really good.

Rebecca: So we always wrap up by asking, what’s next?

Lew: So I’m a mathematician by training, and I was just at a recent large gathering of many of our professional organizations, and for years now, they’ve been calling for, especially in like the high school setting, that we need to teach more statistics, data analytics, modeling, in other words, creating mathematical pathways, kind of beyond the calculus curriculum. The rub is, is that the way folks are trained, they’re basically trained for the calculus curriculum and not these other things. So what I’m doing is, I’m actually working with some organizations like Math for America to consider how we might take frameworks to increase the number of teachers that were able to develop these courses in these different areas. So what we’re doing is we’re looking at something I like to call AI-assisted retooling, so teachers are learning new content alongside an AI partner to expand their mathematical pathways. So, that’s kind of a really exciting thing that I’m starting to work with. We got a few case examples that we’ve been doing. I’ve been a case study myself of doing that. So, I’m really excited about that. And of course, you know, I’m continuing to work with teaching centers on workshops and things around the book.

Todd: Nice. For me, so I got another book started, because why not? These are always fun. This particular one’s going to be different, though. So I’ve probably said about as much as I can in terms of some of the teaching tips and kinds of things we do. I really think that what’s going to happen pretty soon is there’s so much stuff coming out with AI, real life stuff is going to become something I think people are going to cherish. So the project I’m working on right now is looking more at how I’ve taught in different aspects of it, but what it really is going to boil down to are things that I experienced in the classroom. They’re really kind of unique, interesting things, and then how it played out and how it could be different. And so I had a student one time have a grand mal seizure in my class. And the quick example here is I quickly ran down to a nursing station. It was just around the corner. I ran over there, got somebody, brought them back, and the nurse came back, and we came into the classroom. And I, right now, would tell you… that was my first year of teaching that happened… I would never leave a classroom when an emergency is going on. I should have said to somebody, “Hey, go to the nursing station.” So what I want to do is talk a little bit about what I’ve done, some of the ways I’ve done it, how I would have done it differently, and then how that ties into learning and different aspects. So I really want to make more of a personal story. I don’t know if anybody will be interested in it, but, you know, we’ll give it a try.

Rebecca: Sounds like an interesting book. I’d read it.

Todd: Good. I just sold one. Oooh.

Rebecca: Yeah. [LAUGHTER]

John: Maybe two. [LAUGHTER]

Rebecca: Yeah, maybe two.

Todd: No worries, but thank you, appreciate that.

Rebecca: People have anxiety about, like, what if X, Y and Z happens in my class, and hearing personal stories about how those sorts of things have been addressed and strategies for addressing them, I think eases some worry for folks, so it could fill a gap.

Todd: Yeah, I appreciate you saying that, and I think one of the big ones is that it’s been about 40 years of teaching, and the 40 years of teaching, I think the framework I’m gonna go with, I’ve made almost every mistake you can make, and I still am seen as kind of a person who’s written these books. I do know a lot about teaching, and I’ve learned a lot about it, but you don’t become a better teacher without making mistakes along the way. I don’t think anybody can. And so I’ve done that. And I probably should point out, too, as Lew said, I run around some campuses. I love meeting people and going to campuses. I’ll still keep doing that.

Lew: So Todd, three years ago, I did a column for the MAA, it’s the Mathematical Association America. It’s called Still Learning From My Misstakes. And mistakes was spelled with two S’s, anyway, but yeah, exactly that, that idea of, I think, showing your vulnerability, especially at the part in the career that he’s at, like, oh, Todd Zakrajsek does everything perfect. I think peeling back the curtain and showing the mistakes that we made for the folks who are coming up, that is so refreshing to see that and what we did well and what we didn’t do well, and then kind of examples of moving that forward. So yeah, maybe three books, you might sell three. [LAUGHTER]

Rebecca: Definitely worth the investment now. [LAUGHTER]

Todd: Lew, that will cover my next tea. [LAUGHTER] But thank you, appreciate that.

Rebecca: Well, thank you both for joining us and for sharing your work.

Lew: Thank you so much. Appreciate it. It was fun.

Todd: Appreciate the opportunity.

John: Well, thank you.

[MUSIC]

John: If you’ve enjoyed this podcast, please subscribe and leave a review on Apple Podcasts or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

[MUSIC]

395. UDL 3.0

The Universal Design for Learning (or UDL) framework is based on research on how students learn. In this episode, Tom Tobin, Lillian Nave, and Jennifer Pusateri join us to discuss the most recent evolution of the UDL guidelines.

Tom is a founding member of the Center for Teaching, Learning, and Mentoring at the University of Wisconsin, Madison, and the author of the forthcoming book, UDL at Scale: Adopting Universal Design for Learning across Higher Education, as well as Reach Everyone, Teach Everyone: Universal Design for Learning in Higher Education and several other works related to teaching and learning. Lillian is the Faculty and Educational Development Specialist for the Center for Excellence in Teaching and Learning for Student Success at Appalachian State University’s Hickory Campus, a senior lecturer in first-year seminar, and the host of the ThinkUDL podcast. Jennifer is the Senior Universal Design Consultant at The University of Kentucky and has served as the co-chair of the international UDL in Higher Education Network. She is a member of the CAST National Faculty and is the author of Transform Your Teaching with Universal Design for Learning: Six Steps to Jumpstart Your Practice. Tom, Lillian, and Jennifer often serve as keynote speakers on UDL and other issues.

Show Notes

Transcript

John: The Universal Design for Learning (or UDL) framework is based on research on how students learn. In this episode, we discuss the most recent evolution of the UDL guidelines.

[MUSIC]

John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

[MUSIC]

John: Our guests today are Tom Tobin, Lillian Nave, and Jennifer Pusateri. Tom is a founding member of the Center for Teaching, Learning, and Mentoring at the University of Wisconsin, Madison, and the author of the forthcoming book, UDL at Scale: Adopting Universal Design for Learning across Higher Education, as well as Reach Everyone, Teach Everyone: Universal Design for Learning in Higher Education and several other works related to teaching and learning. Lillian is the Faculty and Educational Development Specialist for the Center for Excellence in Teaching and Learning for Student Success at Appalachian State University’s Hickory Campus, a senior lecturer in first-year seminar, and the host of the ThinkUDL podcast. Jennifer is the Senior Universal Design Consultant at The University of Kentucky and has served as the co-chair of the international UDL in Higher Education Network. She is a member of the CAST National Faculty and is the author of Transform Your Teaching with Universal Design for Learning: Six Steps to Jumpstart Your Practice. Tom, Lillian, and Jennifer often serve as keynote speakers on UDL and other issues. Welcome Jennifer, and welcome back, Tom and Lillian.

Tom: Thanks a bunch, glad to be here.

Lillian: Very glad to be, again, with you all.

Jennifer: Yeah, excited. My pleasure.

Rebecca: Today’s teas are:… Tom, are you drinking tea today?

Tom: I am, I am coming to you with some peak leaf cold brew iced tea when all you want is just the tea. [LAUGHTER]

Rebecca: Love it. Lillian?

Lillian: I would like you to notice I’m drinking in my Tea for Teaching podcast mug that John gifted me at a conference, and I brought my organic hibiscus or hibiscus, depending on if you’re from the south or not, my hibiscus tea bags.

Rebecca: And how about you, Jennifer?

Jennifer: So, I’m not a tea drinker, guys. I drink a coffee in the morning, and then the rest of the day I am team water. So I’ve got my emotional support water cup with me here today.

Rebecca: I do like to always point out that water is the foundation of tea. [LAUGHTER]

Jennifer: That is true.

John: And I am drinking a pure peppermint tea because it’s been a long day filled with caffeine up to this point.

Rebecca: And I have my last cup of London Strand. I’m at the end. It’s very sad.

John: You may have to head back there again.

Rebecca: I may.

John: So we’ve invited you here today to discuss the UDL 3.0 guidelines that were released on July 30, 2024. But before we discuss the changes that have occurred, could you describe what the UDL framework is and what remains the same?

Jennifer: I’ll give it a shot. So the framework of UDL is essentially a collection of, gosh, I think there’s over 1200 different studies that have kind of been boiled down into these nine categories, and those categories are organized in a grid format. So you can kind of look at it in lots of different ways, but essentially this framework, the UDL framework, tells you what research says works in teaching, and it tells you about that in nine different areas. So three of those have to do with engagement. Three have to do with representation, or how things are presented, and the other three have to do with action and expression, kind of how people are taking action with and showing what they’ve learned. So that’s how the framework of UDL works, and it’s been updated many times. There was an update that I remember in 2013. There was another one in 2018, but the move from the 2013 to the 2018 version, the words didn’t really change, but the order of some of the guidelines changed around a little bit. So this is the first time in quite a while, and this new version, the 3.0 version that came out here in the summer of ‘24 this is the first time we’ve seen some changes to the actual words inside of the guideline themselves. And there’s actually quite a lot that’s the same. I don’t think anything was removed, per se. Some things were combined. So they took two that might have been similar and combined them into one consideration, which is what we call the bullet points that you see if you’re looking at the framework of UDL. So many were left the same. And then we also had some brand new ones, and those are really scattered across the framework, and a lot of them are bringing into focus some other things we hadn’t really talked much about in UDL. So I’m excited to learn a little bit more about that from my colleagues today, but I always love to talk about the framework of UDL, so I’m here for it. And for a webinar that Lillian and Tom and I did last week, we put together a crosswalk document that will show you what things stayed the same, what things are new, and maybe some things where it’s been changed, but it’s close. So we have a whole document laid out for that, and we will be happy to put that in the show notes.

Rebecca: Always like a good resource around here, that’s for sure. So as Jennifer just noted, both the current and earlier versions of the UDL guidelines include things related to multiple means of engagement, representation, and action and expression, but there were some revisions to the language about how these are described. The earlier guidelines asked faculty to provide each of these, and the current guidelines remove the word “provide,” and have shifted the focus to learner agency. Can you talk a little bit about what motivated this change and what are some ways of building learner agency into course design?

Tom: Rebecca, this is an excellent question, because one of the reasons why we moved into a new version number with universal design for learning is that, in earlier versions, we assumed a command environment where the instructor had all the skill, the authority, the deference and the learners were just there to sort of bask in the glory of the knowledge of the instructor. And that’s not necessarily the case. I mean, if you’re teaching elementary school students, you act in loco parentis. At the same time, in higher education, we’re working with adult learners, and they are their own folks. They’re there for their own reasons, and we don’t have any legal obligation to treat them in a power dynamic. So when we think about the shift to learner agency, there was, for many years, a call among practitioners to say the designers and instructors are not the only people with power here, and the designers and instructors are not the only people who are engaged in the learning process. So it’s not, “Hey, we design it and then you lucky people get to experience it,” but we should be making space to help learners understand their own learning process and then build up into agency. So the goal is not to create expert learners, but now they’ve actually shifted that language into learner agency, or agentic learners. In colleges and universities, a lot of our learners already have some experience under their belts, so there is much less of a need for an expectation to establish a command environment, like I was saying a minute ago. Now, that actually lets us design better for the goal of agentic learning for Universal Design for Learning, since we are in the business of preparing our learners to join us as professionals in our fields. And if you want to take a look into one of the new guidelines, you’d watch for language in the 3.0 version that talks about co-creating, and we can apply that broadly where it doesn’t yet appear. So Jennifer talked earlier about there are three big principles of universal design for learning. So design multiple ways to get engaged, to represent information, and to take action and express yourself. Each of those three big principles is further divided into nine guidelines. And each of those nine guidelines has several considerations underneath it, specific practices that people can do. The new consideration 8.3, “foster collaboration, interdependence, and collective learning,” it explicitly talks about learners creating their own learning conditions. But one of the older considerations, 2.1, which is “clarify vocabulary, symbols, and language structures,” it doesn’t yet do that. So if you want, listeners, you can search for research on social construction of learning, with colleges and universities in your search terms, and you can kind of address that gap. Similarly in how we design is there’s an assumption in Universal Design for Learning that learners’ brains are still developing. The UDL came out of the K-12 environment, and if you think of maybe a mom and her grade-school-age son, they’re sitting at home, they’re both working on their homework, she’s in college, so she’s on her laptop; he’s in grade school, so he’s got a pencil and a piece of paper. and we need to support developing executive and emotional aspects of learners in K-12 environments. But for college, we kind of have to shift our focus from developing brains toward social-emotional elements, and we see some of this in some of the newer UDL considerations. So the research that’s cited for consideration 3.2, it’s one of the old ones, that’s “highlight and explore patterns, critical features, big ideas, and relationships,” right now, the research that is cited for that doesn’t contain any higher education examples, so we’ve got about 15 years worth of studies like Jen was talking about earlier. And to address this, we can kind of move beyond the simple neurobiology argument of UDL toward a more social constructivist mode of practice. So we’ll design options specifically so that we can help reduce cognitive load, dissonance, and environmentally interfering conditions for our learners. So watch out in the new 3.0 guidelines for language that talks about emotions, self-regulation, and review the research page of those considerations to see what sources were used to develop them, and you can supplement your search with keywords from those considerations, plus college, university or adult learning in your research databases. So there’s a lot to unpack in the new guidelines.

John: The new guidelines also emphasize issues related to individual identity and building on the strength of the diversity in our classes. Some faculty, though, especially in STEM fields, are somewhat resistant to that. They’ll say, “When I’m teaching students how to work with differential equations, identity doesn’t matter.” How can we convince faculty that perhaps they should at least consider the diversity of students in their class and build on that diversity?

Lillian: Well, I’ll take that one, John, and let’s not give, and you’re not doing this, give the STEM professors a bad name or anything. But I do hear this a lot in a lot of my conversations with faculty, and I think it’s just not really broadening enough… broadening our definition of what identity is. It’s really not just the things that we can see, but recognizing that all of the students in our classroom are different, and identity can take many forms, and that’s the reality that we have in our classrooms. More and more students are coming to college than have ever gone before from different backgrounds: We have first-generation students, English language learners, college prep students, and students who’ve had really no college prep, so neurodivergent students, students with disabilities, etc. So it’s really a matter of understanding who’s in your classroom and taking down barriers to learning for all of those students. So all of your students are going to have some strengths. Some are going to be really stem focused. They’re going to have a great math background. They’re going to be ready to go into your physics lab with really no problems. And other students might come in with a lot of other maybe verbal strengths, reading comprehension, a lot of vocabulary, but need a little bit more structure and background with some of the math as they move into your physics lab, okay? So we’ve got lots of challenges and opportunities for all of them. What does that look like? Well, I can use the example of my daughter, who was a typical college student and would have shown up in many of those STEM classes, because she was a STEM major, and she was kind of the typical, you know, most college students now are young women… [LAUGHTER] that’s the majority… are girls. And by the way, she gives me full permission to share this story. And thinking of all of you college lecturers and professors out there, how many of you have had a student named Emma? Probably 100% of them. So she’s in your class, but what you don’t realize is that there are lots of things that are part of one student’s identity that you don’t know are making it harder or are barriers. So being a girl in a STEM class is sometimes just a little bit awkward, when even though they’re the most of the students, they are less represented in STEM classes. So when she was in a physics class, she was in the minority. No big deal. But when you keep adding on a few other things, like the fact that, as a left hander, she really couldn’t write as fast as everybody else, and so she needed a little electronic iPad to work on there. That’s number two. And then the fact that she’s neurodivergent in two ways, with ADHD, anxiety, that made it a little bit more hesitant for her to go up and ask questions when she was feeling far behind. And then add on to that, a chronic condition. So she has to get immunotherapy and go to a clinic. That means she has to leave campus. She has to get those set up even before the semester starts. So, too bad it conflicted with her physics class because she didn’t know which section she was going to be in. So all of those things are things that created barriers for her, and I’m not saying that the faculty member needs to know all those things, you don’t, but those are the kinds of things that are part of your students’ identities. So if you can make sure that you have accessible slides, that if a student has to miss for no fault of their own, they can get that information, then you’re doing a service to your students. In fact, you’re just making it accessible for your students who can’t be there. If you’re making sure that everybody knows, really well organized, what the material is, and that they can go back and look at things that were building up to that particular date, if you have to miss, then those are just other ways that you are supplying the information to all of your students, no matter their identity, if they have a lot of background or a little bit of background, etc. So that’s the kind of thing that we’re talking about. And it’s not just accessibility, but it’s just thinking about you’re going to have students that are coming at your material from a different direction, and they are going to be better served by a variety of ways to get to the end point, not just the one way that you’re the most comfortable with. Because every student is different. Every faculty member is different. My favorite saying that I use all the time is we really don’t want the same students to be uncomfortable all of the time, but we want all of the students to be uncomfortable some of the time, and so if we can spread that out, we get all of the students into that learning zone where they risk just a little, but they’re not always in that risky fight or flight mode, then we’re better serving our students. So that’s what I say about identity for our students, it does matter just because everybody’s different.

Rebecca: Sounds like we also need to think about as faculty also sometimes having that experience of being uncomfortable like that goes… [LAUGHTER]

Lillian: Yes, exactly.

Rebecca: …not all the same faculty need to be uncomfortable all of the time. So building on what you were just talking about, Lillian, and what Tom was mentioning before about the social aspects that are now in UDL. Can you talk a little bit about some of the ways in which our courses can more effectively foster a sense of belonging?

Lillian: Yes, yeah, so I’ll go all in on these two questions right now. So we’re all in this learning together, and all of our students and faculty have a relationship, whether you realize it or not, it might be a terrible relationship where students are afraid to come into class because they’ll get called on and they’re anxious about it, and they’re like dreading two o’clock on Tuesdays and Thursdays. That’s a relationship that you may or may not know, but it also could be a very warm and inviting relationship. I know that I’m going to go into class and there’s going to be something interesting and exciting and feel like they’re valued or ready to learn something new. So anyway, everybody’s got some sort of relationship. But how can we leverage, really, the design of the course into learning together and making it really a social learning opportunity? There’s lots of different ways to do that. So you can do that in person, online or hybrid. For example, if you have even a large in-person class, a way that all of the learners can really understand that they’re in the same place, they’re all learning together, is if you were to use, like an in-person or synchronous poll, and it can be completely anonymous, and then the faculty member could really determine, like, where are we as a class? There’s no points associated with it. It’s completely anonymous. So, could throw out a concept and see where people are, maybe on a continuum. Or how confident are you in this theory? Do you think you could solve this problem? And then the students could be like, “Oh, it’s not just me. About the third of the class thinks we need to review this again.” That’s just one way that everybody in the classroom is understanding their learning together. And it doesn’t have to be like, throw everybody in a group. You don’t have to do that, although that’s also helpful, but that’s just like, one of those things. In an online class. I love using a Q & A forum, so this is different, but this is understanding or seeing how somebody else in the class may solve a problem differently than you, but you want all of your students to attack this problem, and you don’t want it to be a discussion board where the first person answers, and then everybody else says, “Yeah. I was thinking that too.” Instead, this is something where everybody has to come up with their own answer, or way they would solve the problem or their thoughts on it, but they don’t get to see anybody else’s until they’ve answered. You have to wait 15 minutes after you answer to see if anybody else has and there’s some great mechanisms to do that. And that could be in smaller groups, it could be in the whole class, but we really do learn a lot and have a much more rich and more nuanced understanding the material when we see that other people are learning that, like I can read a passage and get something out of it, Jen can read the same passage and see something completely differently. Tom will see it a whole ‘nother way and pick up different things, and I’m a much better learner when I see that rich and nuanced perspective of my classmates. So there we all are learning together. So you can design for group learning, whether it’s hybrid, in-person, online, if you give also really good roles for any group work you want them to do. Don’t just throw them in the group and say, “have at it.” Is there going to be someone who’s the convener, who’s going to be sending out the emails? What are the roles? Is there an editor in the group, or what are they supposed to be doing? And also, what sort of document are they creating? Is it accessible, so that all of those students can really find what they need to do. So giving really good instructions on those things can help people learn together. And finally, I think the last thing is, have fun: games, quizzes, review days, trying things out together, making it sort of fun in learning is another way, I think, that we can bring that sense of community into the learning process.

John: One of the things you mentioned was doing some sort of a poll at the beginning of class, or gathering information about the identities of your students. One useful resource for that is the “Who’s in Class” form that was put together by Tracie Addy, Khadijah Mitchell, and Derek Dube, and we’ll share a link to that in the show notes, as well as an article they wrote about that. One of the other things in the new guidelines is that there’s an increased focus on addressing biases in the use of language and symbols, as well as biases related to modes of expression and communication. What are some of the ways in which these biases may appear, and how can we address them in our classes?

Tom: This is actually one of the big shifts in Universal Design for Learning 3.0, is that there’s an increasing awareness of and a need to create space for the intersectional identities or characteristics that learners and instructors bring into learning spaces. So those kinds of biases can be often unintentional ones. So for example, physical assumptions. When I’m giving a webinar and I say, “as you can see on the screen,” well maybe everybody can’t actually see what’s on the screen, so I’ve taken to doing visual description, or just using ableist language. When we think about something that’s really difficult, we say it was crazy or it was insane, and those are small but telling, unknowing ways of saying, “Yeah, if you fall into one of these categories, maybe this is not for you, or you don’t belong here.” Our colleague, Ann Gagne has a wonderful approach to addressing some of these biases, is using very neutral language in very charged or meaningful ways. So if you had a challenging day and someone asks you, “Hey, how did things go?” You can say “it was bananas,” and Ann, in a recent webinar, she used that kind of language, and she talked about one of her colleagues just saying giraffes. It was like a herd of giraffes, and it’s evocative, yes, ableist less so. When Jen and Lillian and I held a webinar for the Professional and Organizational Development Network Accessibility and Disability special interest group, or the POD A and D SIG for short, recently, we each got to talk about one of the new Universal Design for Learning considerations. The one that I was facilitating with some colleagues was 6.5: “challenge, exclusionary practices.” And this gets to your question, John. We can kind of examine power dynamics now within universal design for learning in a way that it wasn’t explicitly included before. So when we’re thinking about power imbalance, the people who teach in higher education, we are not ourselves a homogeneous group. We experience and express privilege and power in varying ways. So the same inclusive practices that white male instructors like me might use in order to lower barriers and smooth the way for learners, those might result in pushback and mistrust when they’re implemented by younger colleagues, women in the classroom, people of color who are at the front of a classroom. So we should acknowledge the privilege and standing that are needed in order to implement many of the UDL considerations. And when we design for variability, we should do so thinking about the variability, not only of our learners, but of the instructors who are going to be in communication and community with them. So when we’re thinking about biases, we can think along lots of different vectors: we can think about socioeconomic, we can think about gendered bias. There’s lots of those that listeners, you are probably familiar with. And when we think about Universal Design for Learning, just as we’re thinking about the variability of the learners, we also should start thinking about, “Okay, who has the privilege to be able to do these things and facilitate them well in the classroom. So that’s one piece where I’m hoping to see more research come out. We’ve actually got a number of different researchers who are working on these kinds of questions as their doctoral work over the last couple of years and into the future in the next two or three years. So I’m excited to see some of this research come out.

John: We should note, Tom, that you wrote an article with Chavella Pittman on this issue a while back in The Chronicle, and we had a podcast discussing that as well, and we’ll share links to both of those in the show notes. So, when talking about agency and power dynamics, the new guidelines seem to provide a bit more focus on the development of student goal setting, executive function, and metacognition, while also recognizing the individual, institutional, and systemic barriers to learning. What are some ways of incorporating this into the design of our courses?

Jennifer: Yeah, well, John, one of the biggest changes that we saw in the framework of UDL from the 2.2 to the 3.0 was moving executive functioning, which was a part of the previous version, but it was only one of the nine guidelines. So in this iteration, they have expanded that to be the entire bottom row, and so that’s including several different pieces of executive functioning. And that whole row now is labeled as executive function. So one piece of that would be emotional capacity. That would be things like emotional regulation or motivation, even inhibition and metacognition are part of that emotional capacity piece. It also includes the building knowledge guideline, and that used to be called comprehension, but is now renamed to building knowledge, and that piece is really going to be talking a lot about the information processing and the working memory piece that is part of this umbrella term, executive function. And then the last is strategy development, and that’s the one where we get into those, what people typically think of as executive functioning, goal setting, planning, organization, time management, that kind of stuff, all falls under that category as well. And I’m really glad that this is the way they have restructured this, because I’ll be honest, I ran into a lot of questions from folks in higher ed and K-12 as well, because previously there were two guidelines. One was executive function, and then the other one was self-regulation. And so I had a lot of people saying, well, aren’t those kind of the same thing? And I don’t want to go down too much of a rabbit… well, that’s not true. I do want to go down a rabbit hole… but I’m going to refrain from going down said rabbit hole. But it’s really interesting to me that now we’ve kind of acknowledged that, “Okay, yeah, the self-regulation part is a piece of executive function.” I think that’s why they went through and renamed some of these on the bottom row. And these are really important. We’re noticing, at least at my university, and I would guess at others as well, that we have quite a few more neurodivergent students than we used to have, and some estimates would say even up to a third of our students could be considered as neurodivergent. And for neurodivergent students, that executive functioning row, that bottom row of the new 3.0 guidelines, is a game changer, because a lot of the pieces that we forget to mention in higher ed kind of that hidden curriculum that we might talk about, or that hidden structure, those things are made explicit through that bottom row of the guidelines. So, for example, if we wanted to think about strategy development, we could be looking at something like walking students through what journal of articles or academic articles look like in your field and how you read those. So, I’ll use myself as an example. I did not know until my PhD program that you don’t just start at the beginning and read all the way through an article to the very end, like front to back. In my mind, that made sense, because that’s how we read everything else. But as it turns out, my professors in my education department were telling me, “Well, there’s kind of a different way you can go about this. You can start with the abstract, read through that, see if it’s still within the realm of what you want to know. Then you can kind of skip to the discussion part at the end. Read through that a little bit, figure out if that’s what you need to know. And then, if you’re still interested and still want to use this article, then you can read some of the other pieces.” Well, I had no idea. Like no one had ever said that. So why would I know that? So when we can pull those kinds of things out and make them clear and explicit to our students, transparent is another word that we might use for that, and that reminds me of the work of Mary-Ann Winklemes in transparency, in learning and teaching, TILT. You may have heard of TILT Higher Ed or transparent assignment design, and those are really all kind of doing the same things. We’re taking the guesswork out of our teaching and learning, and that’s, of course, going to help our neurodivergent students, but that’s going to help a lot of students as well, first-gen students, international students. And if we’re able to do that and make those things really clear, then we’re going to help a lot of students. We could look at another example, if we’re thinking about the, and this is in the building knowledge guideline, so 3.2 is highlight and explore patterns, critical features, big ideas and relationships. There are lots of ways that you can do this, but one way I really appreciate, because I kind of lean toward visuals, is having a concept map, or some visual way of connecting the information to the other information, like connecting it and helping me to orient myself within both the thing that we’re learning about, but like, what am I learning about there, in relation to the whole course? So being able to kind of see those relationships laid out in a visual way is also going to be really useful. And then Lillian actually talked already a little bit about this idea of group work and how we might set that up. And there are several considerations that talk about this kind of idea of, like, working together in some way. And one of the ones I really like a lot in the emotional capacity guideline is talking about cultivating empathy and restorative practices. And one way, of course, we can do that, and Lillian actually kind of mentioned a little bit about this as well, is helping students to reflect on, like, what is actually helpful for me when I’m in a group setting? Like, what kinds of things make me feel comfortable enough to share my thoughts and ideas? What kinds of things get in the way of that? Like, what are some of the barriers that I encounter in a group setting? And having students actually work through that, kind of process that information and process their own metacognitive view of themselves working in a group before we get into a group. And if we can do that first and reflect individually, then we can come together as a group, and now we can start to build this trust framework, this sense of belonging, because I can now share those things. I can say, “Gosh, when I’m in a group, I don’t always talk first like, I’m just not usually that person. But if someone is like, ‘Jennifer, what do you think about that?’ And they ask me, then I’m going to contribute to the conversation.” So things like that really helped me in a group setting. And if I can say that to my group, now they can understand, perhaps, why I’m not jumping into the conversation immediately, and that builds that empathy. And then we can also figure out what are some things that I can make sure I don’t do so that I’m supporting my other group members as well. So I’ve actually got a really good group contract activity kit that I put together for one of our workshops at the University of Kentucky, and I would be happy to put a link to that in the show notes as well. And this actually has kind of that breakdown. First, there’s an individual reflection, then you get together in your groups, and you do a group discussion with your reflection, and also you put together a contract, and it kind of walks professors through how they could go about doing something like that. So I will make sure I get that in the show notes.

Rebecca: That sounds awesome. As we’re thinking about changing times, we also can think a little bit about generative AI and how that might support the UDL framework in its new form.

Tom: It’s a wonderful question, and I had the pleasure at the Online Learning Consortium OLC conference of being on a panel on UDL and AI with the two of you. So I’m going to not actually recycle some of the ideas we talked about there, but I’ve got some new ones. I want to talk about a lopsided house and listeners. I’m going to describe this for you. There will also be a visual that we’ll put into the show notes. I was recently talking with Marcus Popetz. He’s the person who runs Harmonize, the geek company, and we’re going to be putting together a webinar later on, on universal design for learning and artificial intelligence resistant assessments. And if that sounds like I have my wooden shoe ready to throw into the cogs of the machine, quite the opposite. So the lopsided house is an idea that I’m currently playing with. Imagine a rectangular diagram so time moves from left to right. On the bottom, there are learners who are beginners, people who don’t know yet, and they’re just starting to learn a concept or a skill or something we can teach them. In the middle are proficient learners, people who have enough to actually start doing the things in our field. And then over at the other end of time is practitioners. These are learners who are para-professionals. They’ve got the skills, and they probably their next step will be becoming colleagues of ours. Now in that rectangle, draw a diagonal line from the very bottom of beginner all the way over to the very top of practitioner. And what you’ve just done is you’ve created an artificial intelligence tool use diagram that matches up with what we might call designed UDL. So when someone is a beginner, we want to, as designers and instructors, provide them with and there’s that provide word that UDL doesn’t use anymore. We want to provide optimized choices for learners in their learning experiences, and we want to do a lot of that, and we want to be a little heavy-handed with it, right? We’re the experts, and we kind of know how to guide people through those beginnings. Also, at that beginning stage, there’s very little use of tools. We’re helping people to understand the foundational ideas, get them practice, even if it’s the long way around or the manual way to do things. For example, I teach writing courses, and my freshman writers, I want them to create paragraphs that have a thesis statement and details evidence and examples that then help to support that thesis. This is not the time to let them loose on Claude or Copilot or ChatGPT. This is the time to say, “Please don’t use those tools, because I want you to learn the foundations.” Now move forward in time, and it’s about half and half. As people get more proficient as learners, we take away some of that designed UDL, we actually give them more agency. And here’s where you can draw another triangle on top of that, it’s kind of a lopsided house, where as we reduce the amount of designed universal design for learning opportunities, we start increasing where we’re asking the learners themselves to learn more about their learning process and be agentic, to take control of and show where they want to go with their learning. And when you’re more proficient, you can use tools to start working on things like giving study questions to generate off of a reading. A bad use of artificial intelligence… I’m here with Stacy Truex when she says “You can’t ask it to do something you don’t know how to do yet.” So give me a summary of the reading… bad idea. Give me some study questions from the reading and then quiz yourself on the reading that you’ve done…very good idea in terms of asking proficient learners to use artificial intelligence tools. And then when we move all the way over to sort of the end of the timeline, where people who are our learners become more like practitioners. They become paraprofessional. That’s when we really ramp up the tool use. That’s when we let them loose and we say, “Hey, artificial intelligence tools, that can help you skip the foundational steps… Now you know, now you have enough skill and knowledge to skip those steps so that you can focus on higher-order complex thinking.” And this is also the point in people’s learning careers where we want to have the least amount of designed UDL. We’re not guiding them anymore. We want them at that point to have the greatest amount of agentic, universal design for learning knowledge. And when we’re thinking about examples here, I’m thinking about study question generation, but also creating alternative formats of things. “Hey, this document is only a PDF, can you make a read it out loud to me version of that?” Artificial intelligence tools are really good at making alternative versions of existing content and materials. And the same thing when we’re thinking about as instructors or designers, because we have that expertise, artificial intelligence tools can help us to create multiple means of engagement, multiple means of representing information very quickly. You want a question bank that is tied to each of your learning objectives and segments things into question pools of three questions or more. Bang, couple of minutes, and it’s there, and then you can review it from your expert perspective. Creating quizzes, everything kind of speeds up when we’re using artificial intelligence. The key though is, in order to use those tools well, we’ve got to know what we’re talking about first, whether we’re learners, designers, or instructors. So I want to leave that sort of as a provocative thing to hang into the conversation. But AI is going to help us with universal design for learning in lots of different ways.

Rebecca: One of the things that you just underscored in your lopsided house, but also a little bit earlier, is how you might use UDL in the way that you’re designing a class as an instructor a bit differently depending on the expertise of the students in the class. You pointed that out in the difference between maybe K-12 and college, but then again, between this like beginner and expert. Can you talk a little bit more about the different ways that instructors might engage with UDL in really thinking about the expertise of the students in the room when we’re kind of thinking about level?

Tom: Yes, and I’ll be really quick here, and I want to open it up. I know Jen has done work on this as well. When we’re thinking about the students, we’ve been actually engaging in a little bit of a heresy in our conversation today, and that is, strictly speaking, Universal Design for Learning is what we do when we design learning engagements before we ever know who’s going to be in our learning spaces. So whether it’s a classroom or it’s a librarian working with students, or it’s a mental health counselor or academic counselor helping students navigate systems, the design part is what we do before day one of the class, before anybody ever walks through the door and says, “Can you help me?” Then, when we start noticing patterns among our learners over time, we can take that into account. We’re starting to see many more learners who are first-generation college learners, or students who don’t speak English as their first language at home. Or we’re seeing a lot more folks who identify as neurodivergent. Those attributes are things that we can now plug into universal design spaces, but technically speaking, we don’t know who the learners are yet, so we have to assume that there’s going to be wide variability among their characteristics. That’s what UDL is all about. It goes really well with pattern recognition and what we in K-12 call differentiated instruction. I want to make a pause here and see if Jen and Lillian can take this further too, because it’s a cool question.

Jennifer: So, I do a lot of work, both in higher ed and in K-12, and in both of those areas, one of the things I tell people is that UDL is for when a human brain is in a learning situation, and that doesn’t necessarily matter if that’s for preschoolers or if that’s for undergrads, or if that’s for postdocs, if that’s for elderly, it doesn’t matter. If you’re in a learning situation, the framework of UDL should help you to be able to meet the variability, and support the variability, of your learners. So that’s one piece. Having said that, I don’t remember, Tom if you went a lot into this, but I know we talked about this the other day in our webinar. You know, currently the UDL framework is still a little K-12 heavy, and actually we’ve actually got a project going, and I’m gonna throw that in here real quick while I’m thinking about it. So if you’ve ever gone in and looked at the CAST studio guidelines website, and you’ve drilled down to one specific consideration, so let’s say options for choice and autonomy is a good example. And you’ve gone to that little page where it tells you a little bit about this is what this means and here are some sort of generalized ways you could think about doing that in a teaching situation. There’s also a place on that page where you can look at the research that was used to put that consideration in place. Because, as I’m sure everyone knows, in the field of education, we don’t just base our educational and teaching decisions on one study. We’re basing this on a body of research that is built up over time, so that we know, over time, we’ve seen that giving students choice and autonomy is going to help with engagement. Engagement, right? So that’s what this list of all of these different pieces of research and studies are about, and most of those are focused on K-12. So we were really wanting to put together a version of the research per guideline, and even getting down to the consideration level, or the bullet-point level, if you will, that also has some research for higher ed folks in it as well. So we have put together a Google form, and we will get that in the show notes as well. But I can just throw out this quick Bitly, if you’d like. It’s Bitly, that’s, B, I T, dot, l, y, slash, UDL, dash, H, E, which stands for higher ed, H E, dash research. And so basically, we’re wanting you to think about, do you have some like, go to research that you share with people a lot that aligns with UDL? And if so, if that’s higher ed focused, we would like to know what that is, so we can start to build up our own body of research around the guidelines that really is focused in on higher ed a little bit more. So having said that, there’s a lot of ways that you can do this, that you can build UDL in. When I think about our undergrads, Tom talked a little bit about executive functioning earlier, and for the most part, yes, we’re done cognitively developing when we enter college, but we do know that there’s still some parts of your brain that are cooking up to age 25 for most and up to even 30 and 32 for others, and that’s our executive functions. So with our younger students, for sure, but honestly, with almost all of our students, really focusing in on the executive functions piece is a good place to start, because we can just go ahead and assume that our students are going to struggle with executive function. Part of it is because of their age, but also we know that this is one of the most anxious groups of students we’ve ever seen in higher ed, and anxiety, stress, trauma, all of those things compromise our executive functions. So we can assume today that you will have students in your class that are going to struggle with executive functioning. And so I think that’s a really good place to start. And some people like to start with the top row instead, because this top row is really kind of your entry point into thinking about UDL, and it would be changing kind of the concrete things in your class. So thinking about, yes, they have a paper textbook, but can I also provide some kind of a digital format for that as well, or is this something I can maybe give to them in a visual that might make sense in that way? So you’re kind of thinking about those concrete pieces of teaching, learning, and the materials and all the things, and that’s also a really good place to start, is looking at that top row. And I’ve actually seen somebody put together a version of the guidelines where they put a little welcome mat above that and said, This is your welcome mat into the UDL framework is starting at the top and going down from there. And that’s my thoughts on that.

Lillian: In addition to the differences that UDL can be used in K-12, and then also the difference between a freshman seminar, which is what I teach, and what you might use in a senior level or grad course, is thinking about UDL can be used and should be used everywhere, because we’re dealing with people, and people are different, and everyone is unique. And so what it might also look like is thinking about it in workforce development. So not just are you providing multiple ways for your students to learn, but if you have a company, are you providing multiple ways for your learners that are in your company to move forward, to learn new skills, but also to do the things that they’re doing? So do they have options for working off hours or in remote settings? Or do you have a human- centered approach to doing whatever it is that you’re doing, so that there might be quiet spaces, or just the way that everybody can work to their strengths, so that you don’t push aside talent that you can really use, and that the people who are working for you or working in this job or in part of a company are the ones that know themselves best, and so can they offer or select specific requirements or ideas that might help them the most. And the more that we can be flexible, but still have the same end point, like we want to figure out what the goal is, but there can be multiple ways to get to that goal. Does that mean if you’ve got a project, and somebody can do that project, whether they’re in the office or not, and do a really great job, does it matter that they have to be in the office for 40 hours at the time that you’re there, just those sort of lessons we learned during the pandemic. Let’s not forget them, but that it can be something that’s really useful in the world. And think about how we teach our students. So if we’re going to teach a student to create a document, why not tell them also about how to be accessible, so that when they’re in the working world, they know to put alt text in a picture because they’re going to put it on the web, they know how to do headings in a document, so that somebody who needs a screen reader or is blind can figure out what’s going on, because your company wants to reach all those people. So just thinking about the ways that, if we’re learning it in higher ed, then that is actually going to be a really marketable skill to take on into the workforce. So it doesn’t start or stop in the education world, it just is for all humans, because we all learn and we’re all different.

John: It’s a good note to close on, and we always end with the question: “What’s next?”

Tom: Well, my what’s next Universal Design for Learning is now moving from individual micro level applications to at-scale barrier-lowering across entire institutions.

Jennifer: Well, I am in the process of shopping a book around, and my book is going to be focused on neurodivergent learners in higher ed and what we can do to support them. And if we’re going to be honest, it’s mostly about UDL, but I’m also talking about other things as well, but it’s a book that needs to be written, and because it’s a book I wish my professors had when I was an undergrad with undiagnosed ADHD. So this is something that I’m hopefully going to be moving forward on very soon.

Lillian: And what’s next for me? I’m not writing a book, but I’m still podcasting, so I like to listen to everyone’s stories and try to get those out about how UDL really is changing the world for the better, and the more I can hear from folks who are implementing UDL, the better off I think we all will be. So that’s always it seems to be, what my next thing is, is the next podcast and the next guest. And other than that, you know, world domination. No, no, not that. Just UDL.

John: And I haven’t missed any of your podcasts since you started. In fact, I heard about the podcast at the OLC conference a number of years before, when someone was talking about planning this podcast.

Lillian: Excellent.

John: I very much enjoy your podcast.

Lillian: Thank you.

Rebecca: Well,thank you so much for joining us. It’s always a delight to talk to all of you and to always talk about one of my favorite topics.

Tom: Thanks for having us and listeners, we’d like to hear your stories too, so comment and you can find us on the socials, and we would love to hear from you as well.

Jennifer: Yeah, thanks for having us.

[MUSIC]

John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

[MUSIC]

375. UDL, Access, and AI

In November 2024, we moderated a panel at the OLC Accelerate Conference that used the universal design for learning (or UDL) framework to consider the impact generative AI has on equity and access. This episode is the live recording of this session. The panelists were: Liz Norell, Sherri Restauri, and Thomas J. Tobin.

Liz is a political scientist and Associate Director of Instructional Support at the University of Mississippi Center for Excellence in Teaching and Learning. She is also the author of The Present Professor: Authenticity and Transformational Teaching, which has recently been released as part of the Oklahoma University series on teaching and learning. Sherri is a faculty member in the Department of Psychology at Coastal Carolina University, having recently left administration in her role overseeing digital learning and access. She has been working in the field of digital and online learning for 24 years and now runs an educational consulting business to provide support to educational companies and institutions alike throughout the world. Sherri’s research and work focuses on neurodiversity and mental health in higher education, and she has published, as well as presented, extensively on these topics over the years. Tom is a founding member of the Center for Teaching, Learning, and Mentoring at the University of Wisconsin, Madison, and the author of the forthcoming book, UDL at Scale: Adopting Universal Design for Learning across Higher Education, as well as Reach Everyone, Teach Everyone: Universal Design for Learning in Higher Education and several other works related to teaching and learning.

Show Notes

  • Norell, E. A. (2024). The Present Professor: Authenticity and Transformational Teaching (Vol. 3). University of Oklahoma Press.
  • Behling, K. T., & Tobin, T. J. (2018). Reach everyone, teach everyone: Universal design for learning in higher education. West Virginia University Press.
  • LearnWorlds
  • Goblin Tools
  • Warner, J. (2018). Why they can’t write: Killing the five-paragraph essay and other necessities. JHU Press.
  • Maha Bali (2024). Cultivating Critical Literacies. Teaching in Higher Ed podcast. Episode 545. November 21.
  • Canva
  • LUDIA

Transcript

John: In November 2024, we moderated a panel at the OLC Accelerate Conference that used the universal design for learning (or UDL) framework to consider the impact generative AI has on equity and access. This episode is the live recording of this session.

[MUSIC]

John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

[MUSIC]

John: Welcome to “Equity and Access: Artificial Intelligence in Support of Universal Design for Learning – an expert panel.” I’m John Kane, an economist and Director of the Center for Excellence in Learning and Teaching at SUNY Oswego.

Rebecca: I’m Rebecca Mushtare, a designer and Associate Dean of Graduate Studies at SUNY Oswego.

John: The widespread adoption and rapid evolution of generative AI tools like ChatGPT In the past two years has sparked many conversations about the impact of AI, as we’ve seen at this conference so far, on many aspects of higher education. This panel, however, will focus on AI’s relationship to accessibility and universal design for learning. Our panelists are Liz Norell, Sherri Restauri, and Thomas J. Tobin. Liz is a political scientist and Associate Director of Instructional Support at the University of Mississippi Center for Excellence in Teaching and Learning. She is also the author of The Present Professor: Authenticity and Transformational Teaching, which has recently been released as part of the Oklahoma University series on teaching and learning. Sherri is a faculty member in the Department of Psychology at Coastal Carolina University, having recently left administration in her role overseeing digital learning and access. She has been working in the field of digital and online learning for 24 years and now runs an educational consulting business to provide support to educational companies and institutions alike throughout the world. Sherri’s research and work focuses on neurodiversity and mental health in higher education, and she has published, as well as presented, extensively on these topics over the years. Tom is a founding member of the Center for Teaching, Learning, and Mentoring at the University of Wisconsin, Madison, and the author of the forthcoming book, UDL at Scale: Adopting Universal Design for Learning across Higher Education, as well as Reach Everyone, Teach Everyone: Universal Design for Learning in Higher Education and several other works related to teaching and learning.

Rebecca: This wouldn’t be a complete episode of Tea for Teaching if we didn’t ask about tea. So today’s teas are: Liz, are you drinking tea? I mean, I already know the answer, but…

Liz: I am drinking two non-conventional teas. You may have heard of them: One is Diet Coke, and the other is water with a little bit of Mio flavoring in it, which I think counts as tea.

Rebecca: Tom?

Tom: I’m drinking a lovely decaf rooibos.

Rebecca: That sounds good. Sherri?

Sherri: So I actually am drinking my favorite iced coffee. I have a salted caramel mocha with me.

Rebecca: Great.

John: And I am drinking a Tea Forte black currant tea.

Rebecca: And I’m back to a good old favorite that I picked up when I was at Epcot yesterday, which is English afternoon tea. Our last segment for today will feature questions from the audience. Because we’re managing two sets of mics, as you can see, one for amplification in the room and one for our recording, we ask that you use the QR code on the screen to submit your questions for the panelists.

John: Technological advancements like touch interfaces and speech recognition were initially developed to provide access for people with disabilities, but now the standard features used by many. Likewise, early AI innovations, such as real-time captioning and transcription services and tools like spelling and grammar software, initially designed in support of accessibility, have been widely accepted and adopted as useful supports for all students. In what ways can instructors use AI tools to efficiently develop accessible digital content or design multiple means of representation or options for interaction? We’ll start with Sherri.

Sherri: Thank you. So I had an opportunity to think about this question in advance, and in my opinion, based on a couple of decades of watching AI come to the forefront, I feel like AI tools themselves are, in their current state, something that provides faculty and students, as well as instructional designers, with the ability to have different perspectives than we would otherwise. I kind of highlighted, and I wanted to go ahead with our questions by highlighting two of my favorite tools that I figured you guys may not have found yet, because we all know what ChatGPT is, but one of the tools that I have evaluated, and I feel like is going to change our world in course development is called LearnWorlds, and I encourage you to take some time to dive into their free 30 day service, because it is amazing. The one that I use most extensively with my students is called Goblin Tools, and both of those tools are ones that, over the last three years, have extensively changed the space of building what is available for us as faculty and helping us if we don’t know anything yet about UDL, it’s actually helping us to create those without having to have too much background knowledge, because UDL is built into the. Central mechanism of how these tools work as AI. So I encourage you to take a look at Goblin Tools and Learn Worlds if you’ve not looked at either of those yet, because they are very interesting, and it will get you kind of started with a tool that was pre built on the foundation of UDL.

Rebecca: Tom?

Tom: Well, the key here is that it used to be up to the designer or the instructor to create and provide the multiple means of engagement, representation, action and expression for the learners, the 3.0 version of the universal design for learning guidelines recognizes that artificial intelligence and other tools now put the ability to create in everyone’s hands. So the verbs changed from provide to design. This acknowledges that we can both give UDL options and teach learners how to recognize and craft their own customized options as well. For example, before large language models came along, if I wanted a text version of a video clip or I wanted to hear it in another language. I had to rely on humans for those transformations. Now I can ask AI tools to create the alternatives I’d like, and then, and this last part is crucial, do a double check with the humans who have the skills to be able to say, yes, that’s accurate and trustworthy,

Rebecca: As noted earlier, AI tools can also help students with grammar and spelling and basic writing and organizational skills. Will these uses of AI allow students and instructors to focus more attention on the development and higher order thinking skills. Liz?

Liz: I just want to say that when I was invited to be on this panel, I thought these people all know a lot more than I do. So when I was thinking about how to answer these questions, I did what I think many of our students might do, and go to ChatGPT and say, like, “give me some thoughts on this.” And I found that to be really helpful to kind of clarify how I want to answer this question about whether AI tools can help us focus more on the higher-order thinking skills. So in response to this question, I would say “yes, and…” because generative AI can create opportunities for us to focus on those higher-order thinking skills, and to do so as educators, we have to invest time and thought into creating assignments and projects that do that, that engage those higher- order thinking skills. And this is something that I’ve tried to make clear to my colleagues when talking about generative AI, both in my discipline of Political Science and with the faculty I work with in our center for teaching. And I’m just going to do a quick nod to the 1992 presidential campaign, because that’s my age, so please don’t take this as any sort of like derisive comment, but it’s the pedagogy, stupid. It’s always been about the pedagogy, and John Warner’s book Why they Can’t Write: Killing the Five-Paragraph Essay and Other Necessities, sort of gets at this in his title, that a five-paragraph essay may not engage those higher-order thinking skills. It’s a formula, and he wrote that book well before ChatGPT was a going concern. So I think we have to do the really hard work of figuring out what an assignment looks like to engage those higher-order thinking skills, and that requires work, not just from our students, but from us, as we work with faculty and do the hard work of education.

Rebecca: Sherri?

Sherri: So, I agree with Liz on her premise that it is really about the pedagogy. It’s always been about the pedagogy. I am in a position now where not only am I teaching at my home institution, but I also teach at a couple of other institutions as needed, and each of them have exceptionally varying policies and restrictions on the use of AI. I won’t name the one that has a restriction, but I will point out that because my work is extensively in students with what we would call hidden disabilities, a lot of times there’s a misunderstanding about the need for AI. AI is absolutely a requirement. And for example, Goblin Tools I use with all of my students who have any kind of learning disability, ADHD, like myself, if they have any kind of mental health concerns, then Goblin Tools is an essential tool for allowing them to bolster their executive functioning. And I’ve had to share that research and share that type of understanding with my colleagues at the institution that has a restricted AI policy that tells students they will fail if they are known to use AI. And I’ve had to tell them that this is an equity issue. It is a requirement for these students to be able to utilize this and there was a presentation two sessions ago, earlier this morning, where they shared that less than 20% of institutions in the United States have college students that disclose a disability. That means we’re missing about 80% of them, and that’s an important fact to keep in mind. They may not tell us they have a disability, but it is important for us to advocate at all of our campuses, that AI actually is allowing individuals who may struggle to do these basic skills of spelling and grammar and outlining without these tools.

John: Students enter our classes with quite a bit of variation in their prior learning experiences, and that can create a lot of challenges for instructors. In thinking about designing outcomes to sustain student effort and persistence. How might AI tools be used to provide enough challenge to individual students and enough individualized support that’s tailored to the needs of each student? Tom?

Tom: Well, beyond just creating multiple formats as materials, and that’s something that large language models and predictive AI do very well, instructors and students alike can use AI tools to create self-quizzing questions about materials and differentiated study pathways based on learners’ own engagements. The most promising access barrier we can lower with AI has to do with customizable study methods that learn about you and help you practice, prepare, engage. Of course, many of us know that the least effective way to study is print out a text and review it with your highlighter marker in hand. The better way is to read and create application and recall questions as you go along, and then after a while, quiz yourself about the materials. Our learners may not yet be experienced in crafting their own self-quizzing questions; they can ask. Ai, not for a summary of the reading that would be doing the work in place of the student, but for questions to ask about the reading that’s augmenting and customizing the study skills of the learners. Liz, you got thoughts on this too, don’t you?

Liz: I do, and something that I don’t hear discussed very often, although, Sherri, I’m glad you brought it up, is that these AI tools can be really helpful to support executive functioning by offloading some of the things that executive functioning is all about. So that can be really helpful for our neurodivergent learners, and also for us if we’re neurodivergent. So for those who struggle to get organized, AI tools can help. If you need to break a project into discrete goals. AI can help if you need to create a schedule or reminders or you want to come up with some ideas to gamify, AI can help with all of those. That’s a really nice affordance of the technology students can take advantage of these tools to help them identify areas where their work might need some strengthening, or provide feedback on where they’ve made mistakes in some of their work, which can help students who might otherwise feel left behind or feel lost to catch up and stay with the class. So just two days ago, I had a study session with my statistics students, and one of them told me, when I get to a question in the homework that I don’t know how to do, I open up ChatGPT. I say, don’t give me the answer, tell me what are the steps to do this question. And that’s a really nice way for them to learn the process and then take those steps and apply them themselves. This is a really smart use of AI tools by a conscientious student trying to learn and improve.

Rebecca: Continuing on with the principle of designing multiple means of engagement, one UDL guideline is to design options for welcoming interests and identities with considerations like providing students with a higher level of autonomy and choice or making sure that learning experiences are meaningful and relevant. What roles do AI tools have in assisting faculty and supporting student identity and interests? Sherri, do you want to start on this one?

Sherri: Absolutely. So I had a different answer for this until yesterday. So I want to tell you that I’m editing on the fly here because I feel like I have utilized the principles of inclusive design and UDL, I’ve built in identity until yesterday, and somebody presented on a wonderful session about how they submit their syllabi into AI with a specific prompt telling them what your background and what your history and what your varied identities are. And it changed my perspective, because I haven’t done that. I’ve been trying, on my own, to tell students I am also neurodivergent. I also come from this background, and I’ve tried to use that to identify with them, but the solution that was presented yesterday was really unique, because they submit their syllabus and they say I come from these five or six identities. Help me make sure that my language in my syllabus is open and inclusive to all identities. That’s a technique I’m now going to be implementing as of yesterday, because I’ve been trying to do this all on my own with thinking of the other identities. But the real value of artificial intelligence… and just allow me to nerd out for a second as a psychologist… is intelligence is just what the general community knows. That’s how we define intelligence. Artificial Intelligence, they know a lot more than us, because it’s big and broad, and it touches every culture and every continent on the entire world. And so from that perspective, I will always get a less biased response from AI, instead of trying to rely on what my own brain can tell me about trying to be open and inclusive of everyone’s identities. So that’s a tip that I’m taking directly from our colleagues from yesterday, of just even starting with a syllabus and saying, “These are my identities, help me make sure that my work is representing all other identities who might be in my class.”

Rebecca: It’s a great example… continuous development, continuous improvement. Liz?

Liz: Yeah, so I want to echo what Sherri said, and just say that one of the uses of AI that I think we often overlook is this idea that it can help us do some reflective practice about our own potential cultural gaps or lived experiences and those of our students. And so if we want to support student identity and interests, we probably need to have at least some fluency with that, or the ability to get that, and especially for many of us who are not the same age and even close to the same age as our students, or for those of us who teach very large classes, this can be very hard. So I would like to suggest that AI tools can help. Sherri, don’t want to go off on too much of a tangent, but I was listening to another podcast episode this morning with a conversation with Maha Bali of the American University in Cairo, and she was talking about the implicit bias that comes from large language models, because they’re reflecting back the text that they have been trained on. And so if you ask these generative AI programs, what is terrorism? or who are the people who are terrorists? It won’t answer. But if you ask it to give you five examples, they’ll all be of a certain kind. And so I think that there are opportunities here as well for students to think about and for us to learn about implicit bias in the culture by doing a critical analysis of the stuff that generative AI gives us. So Bonni Stachowiak talked about asking ChatGPT or some other program to give her a picture of a classroom that was a philosophy class at Harvard, and they were all men, and the women in the class noticed that, the men did not. So these are opportunities for some critical reflection. I also just want to say one more thing, AI tools can be really helpful for our students who are not native English speakers, because they can help them build fluency by parsing text and correcting their own writing.

John: Traditional online assessment techniques such as discussion boards and essay assignments on traditional topics in our disciplines may not align well with the diverse interests and lived experiences of our students. How might AI tools be helpful in designing well scaffolded assignments that better connect to the diverse interests and lived experiences of students, providing them with multiple means of action and expression? We’ll start with Liz.

Liz: So, from instructors’ perspectives, AI tools can help those of us who are subject matter experts and may have a hard time adopting a novice mindset, break down projects into smaller steps so that our students can approach those in a more accessible way. If someone asked me to write a journal article in my discipline, I would know how to do that, soup to nuts, right? No problem. But a sophomore or junior in a class who’s asked to write a term paper may not even know where to get started or what kinds of things will help them get there. So AI tools can help instructors who need some help returning to a novice mindset and understanding what those discrete steps are to create that scaffolding that you mentioned. From the students’ perspectives AI tools work well here, if and when, instructors allow students at least some choice over what the topics of their assignments or projects are, and especially to create assignments in different formats. So be that, video, audio, visual, written, etc. In those cases, AI tools can help students identify topics, refine ideas and then create structures for their eventual work products. That helps the instructors meet the students where they are, and as an instructor, it makes grading those assignments far more interesting, because you’re not reading 100 papers on exactly the same topic. I love getting to know my students through their assignments, and I suspect many others do as well. Tom, I think you have some more thoughts.

Tom: Yeah, to build on what Liz is talking about here, we’re most often engaged in creating assessments of learning: tests, quizzes, papers, exams. AI can help us construct those kinds of things and suggest alternate ways that learners can show those skills. But where I see the greatest potential for artificial intelligence is in thinking about assessment as learning. In our 300-person online lecture courses, they’re a terrible format to begin with… don’t get me started… there are scarce opportunities for engagement and for showing what you know. Designers can craft ways for learners to use artificial intelligence tools, almost like a private tutor. Ask AI to create study flash cards, self-quizzing questions, like we talked about earlier, fill in study guides and the like. The key is to make sure that what the AI produces is good information. Vet the content yourself during the creation process or design in a tech check as a course activity so that the instructional team can assess the quality of the self- assessment materials that AI is generating.

Rebecca: So we’ve talked a lot about how AI can facilitate learning, but haven’t yet addressed some of the equity issues in accessing and using AI tools. What barriers might some students face in using AI tools in their online learning experiences? Tom, do you want to start this one?

Tom: Yeah, I can take this one. There’s a lot of ethical considerations to using generative AI tools in online education. I’ll spotlight four of them here. First, we already see the haves and the have nots, the folks who can and can’t afford to use customized targeted data sets and tools. We have customized tools for the C-suite and hallucinations and errors for the rest of us. Second, water and electricity usage… for every image that you ask AI to create of a butterfly, unicorn, kitten flying through space eating a cheeseburger, three liters of water and 10 watts of electricity are consumed. Third, we preach respect for intellectual property, while the most common LLMs and generative AI models have been trained on oceans of copyrighted content without consent. And fourth, and perhaps the biggest barrier for widespread adoption of AI tools for UDL purposes, the high prevalence of racist, sexist, and pornographic inputs to the most general models. Ask AI for an image of a doctor, and it will always create a white, male, older doctor. These are all elements that we should share with learners about the tools that they’re using. That was a bit of a pessimistic turn. Sherri, do you have something different here, or you want to follow in the same way?

Sherri: Mine is going to support what Tom said [LAUGHTER] and actually what Liz brought out earlier. So at one of my universities, because I use AI as a teaching tool in the field of psychology, I actually build into week one and two of our classes how to use AI effectively. And then, after my first semester, because so many of my students love and are familiar with the free tool, Canva, that you might be familiar with, Canva now has a free functionality to generate images. However, Canva is, to date, the single most biased image generator I have ever seen. And as soon as I recognized that when they input things like mental health or ethnic diversity or poverty or crime, that it always provided the same specific images of individuals, then that led me to needing to narrate and modify the way I teach them about which types of AI tools and what to trust, because as future counselors, they do not need to be creating content or using AI’s incorrect LLMs, as Tom and Liz have pointed out, to create a belief instead, that only these individuals are representative. Tom mentioned doctors, and they always have one particular group. In my area, we’re talking about mental health disorders, and it is so, so problematic as a professor to have the student potentially create a presentation that only represents certain ethnicities and certain genders when we’re talking about mental health disorders, when that is incorrect. And Liz, you highlighted this so well, [LAUGHTER] even without knowing what I was going to say, because the intelligence behind AI is growing. It is growing every day. And one of the statistics I wanted to share with you that just came out last month was some of the original developers of AI estimate that AI is in its infant stage, it’s not even a toddler stage, but it currently has an IQ of 160. That’s five points below Albert Einstein, but it’s only a baby, and so once it grows, it, we hope, will become less biased, because it will receive input from us, but it gets its knowledge from us. So if we are inputting biased information, it will continue to output biased information. So it’s only as good as we are good at not being biased about the information that we’re publishing as well. So thinking about that diversity and the equity, I think that we cannot encourage students and we cannot utilize AI ourselves without also making sure we’re teaching them about the inequities. And if they understand the dynamics of how AI is created, its intelligence is based on the fallacy of humans, sometimes are also biased inherently, then they know to be a little bit more conservative about evaluating the quality of the material it presents as well.

Rebecca: So as we move into the audience questions segment, we’d like to remind you that this session is being recorded, and if you’d like to ask the panelists a question, please do so using the Google form that we provided. And we do have some questions in there. Do you want to ask the first one, John?

John: Our first question is from Elizabeth Blythe-Lee, from Arizona State University Online. Her question is: “How do you see AI being used to support personalized learning and supporting UDL? What will that look like?”

Sherri: Alright, I raised my hand so I get to go first. [LAUGHTER] So one of the things that I see it doing… if you guys have ever heard of the concepts of choice boards, or of the idea of student agency, where students have a choice, sometimes it’s difficult for new faculty, new instructional designers, to come up with enough choices to make learning personalized. And so one of the things that I’ve seen happen, whether you’re using the built in AI idea generator or content generator in Pearson or Cengage or LearnWorlds, or any of the ones that are about to come out in our LMS colleagues, they will give you ideas of potential projects that may suit different types of learners. And what I’ve always done in my classes is I’ve created a final project that has allowed students to make a choice: which modality suits your strengths best, pick this modality versus that modality versus that modality, but I can only come up with so many, and so using AI to not only come up with the ideas, but say, “AI come up with these ideas and build the rubric.” It’s a huge time saver for me. And so I already had the ideas about potential projects, but AI has enhanced that and truly made it more personalizable for my students going forward.

Tom: Many of you might know the concept of differentiated instruction, or DI, it started in the K-12 realm, and a lot of us in higher education are doing this as well. It’s very difficult to do differentiated instruction when you’re teaching a lot of people. Differentiated instruction is paying attention to patterns that appear among the learners who are in your class now and then doing design work in how you respond to them. To pay attention to those patterns and respond to those patterns. Universal Design for Learning is what we do before day one of our online courses, it’s how we design, not knowing who’s going to be there, and so we assume that there’s going to be wide variability. Differentiated instruction, on the other hand, is what we do after day one, and artificial intelligence helps us, not only in the proactive design in terms of UDL, how do we give people more on-ramps to get started? How do we give people more representative samples or methods or means for the content? How do we give them more than one way to show what they know? The flip side of the coin is also intriguing. We can design in opportunities to ask students to use artificial intelligence to do personalized, differentiated instruction for themselves, and then share that information with us so we start seeing the patterns more clearly.

Rebecca: Our next question comes from Marcus Popetz from Harmonized Learning. And the question is: “How do you feel about the AI note takers that record the class and offer recall and quiz questions to help the student? Is the note taking and creation of questions the important part, or the quizzing and recall.”

Liz: I appreciate this question a lot. So first of all, I just want to acknowledge that we are having this conversation in a context where being recorded in our classroom can feel unsafe for some instructors and some disciplines. And so I think that there is reasonable concern from faculty when a note taking AI tool might be recording everything they’re saying, getting a transcript and then generating questions. Because many of us feel quite rightly, under increased scrutiny. And so I sympathize with the idea behind this question, that the summarizing and the question generation is an important part of learning, but it may not be as accessible to all students as we would want it to be. And I think to what we’ve been talking about here throughout this panel, is that we want to be accessible to learners at different stages of their learning. And so to say no, you can’t do this, because question generation summarizing is an important skill of learning, might then preclude some students from ever getting to that higher-level thinking. So I’m personally not comfortable with saying no, but to engage in some reflection about what is our resistance, where is it coming from, and how can we think about this in an as inclusive of a way as possible, of different learners?

Sherri: So I was sharing with Tom right before our presentation, that I am doing something for the first time in 24 years of teaching that I never thought I would do. I’m excited to no longer be in administration, but this semester, I’m teaching eight classes, and somehow I’ve survived it. And so I just want to point that out, that in those eight classes, across eight different classes themselves, I may have 60 students with ADA accommodation letters. It’s a lot. It’s grown significantly, and out of those 60 accommodation letters, at least 75% have note taking as a core component of their varied accessibility needs. Again, I want to throw this back to executive function, which, regardless of what type of disorder you have, executive functioning, your ability to pay attention in class and take notes is likely to be impacted if you have any kind of diagnosis, and if you don’t have a diagnosis, and by chance you have trauma in your background, your executive function is also negatively impacted. So you might not have a formal diagnosis, but you need these note taking functionalities, as Liz kindly pointed out, in order to even have a level playing field. So yes, in psychology, we talk about some things that get very uncomfortable, and more than myself, I’m more protective of the other students’ comments and those being shared in the note taking. It’s not myself, it’s what’s being disclosed in our classroom, because these are individuals being trained to become clinicians, and they learn best by sharing their own stories. So I’m protective of it, but in the same way, I want to recognize the fact that it’s important for everybody to see that these are useful tools for individuals who may and may not ever be diagnosed in order to have a level playing field in their learning experience,

John: We have a question from Richard Powers from City Colleges of Chicago, and his question is Beth Stark and Jérémie Rostan developed Ludia, an AI tool that reviews lesson plans, syllabi and other documents through UDL lenses. Reactions have been really good. Do you see educators using specific UDL review tools such as these in the future?

Tom: Yes. [LAUGHTER] No, the Ludia tool is a splendid thing. It was developed just at the end of last year in late 2023 and what the researchers, whom Richard is referring to, what they did was they took a chat bot model and customized it only on a data set of universal design for learning documentation, so if you’re putting in “Hey, I have this challenge, or here’s this barrier, or my students are having these kinds of challenges,“ Ludia will say, “Hey, this sounds like this is the barrier. This sounds like applying this particular checkpoint from the universal design for learning guidelines applies.” And I use the word checkpoint here because it’s still on version 2.0 of the UDL guidelines, they’re working right now to update that to 3.0. I can see that one of the have and have not barriers that is likely to be lowered in the near future is that we’re in the adoption curve with artificial intelligence, where the tools are still designed for expert users. They’re still designed for the coders, the instructional designers. They’re not designed for everyday folks. Here I’m going to hold up my mobile device. Think about every app on your phone. All of those apps started out as something that only people with specific skills and knowledge could use, and they’ve now been designed into things that everyday people can do and use and participate with. So that’s going to happen with artificial intelligence tools as well, and that have/have not divide right now, the people with all the money and the specific business cases they get to train their AI on sort of higher quality or narrower niche kinds of data sets. And Ludia is a wonderful step in that direction because it’s open source and everyone can use it. So good plug for that.

Rebecca: Thanks for your great questions. I know we didn’t get to all of them, but we got to the majority of the ones that came in. So thank you. We always wrap up by asking: “What’s next?” and we’ll start with Liz for this one.

Liz: Okay, I actually want to get some clarification on this question, because I don’t know if “what’s next” means for me or for this topic.

Rebecca: We always leave it on our podcast to be very open. It can be like, I’m gonna go eat lunch..

John: …or I’m going to Disney World…

Rebecca: Yeah, [LAUGHTER] or it can be the big existential question, so it’s really up to you, Liz, or it could be both/and… either/or.

Liz: My particular flavor of neurodivergence is autism, so I just need, like, some clear expectations. So what’s next? I think my relationship to AI continues to evolve. I think when it first came on the scene, I was curious, then I felt overwhelmed, and so I just started saying, “but the environment” to avoid thinking about it very much. Now I’m kind of in this uneasy frenemy sort of relationship with generative AI, where I’m sort of like, “okay, I’m curious, but also kind of skeptical.” So in terms of what’s next, I’m just gonna say our relationship continues to evolve, and I’m not quite sure where it might end up.

Sherri: And from my perspective, I also feel like we’re gonna see some big things happen. My big takeaway that I would love for you to think about is remembering that underneath AI are humans. The intelligence of AI comes from humans. And I think there’s some real value in solving big world problems by the combination of all of our human intelligence together. There’s some major issues that we’ve not been able to solve in medicine and other areas that I think we’re gonna see AI actually give us some solutions for. So keep an eye out for that. And I think it’s dependent on us. It’s not AI that’s solving it. It’s our ideas joining together to find really big world solutions that we can’t find unless everybody puts their information in.

Tom: And if the question is, “what’s next?” we will soon see a diffusion of innovation shift around AI use in UDL practices. We will move from training people how to craft effective prompts to how to use AI tools to shortcut already expert processes.

John: Well, thank you all for joining us. Thank you to our experts on the panel, for providing us with your responses, and thanks to everyone who’s attended. [APPLAUSE]

Sherri: Thank you.

Liz: Safe travels home too.

[MUSIC]

John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

[MUSIC]

371. Student Motivation and UDL

Providing more autonomy can increase students’ intrinsic motivation. In this episode, Chris Hromalik joins us to discuss ways of increasing student autonomy within the UDL framework. an Assistant Professor of Spanish and Distance Learning Instruction and Design at SUNY Oswego. He is also the Project Manager of the Universal Design for Learning at SUNY Project. In this role he provides Universal Design for Learning professional development across the SUNY system. Chris is also the recipient of a SUNY Chancellor’s Award for Excellence in Scholarship and Creative Activities. His research focuses on UDL as well as statistical analysis on applied linguistics and education.

Show Notes

Transcript

John: Providing more autonomy can increase students’ intrinsic motivation. In this episode we explore ways of increasing student autonomy within the UDL framework.

[MUSIC]

John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

[MUSIC]

Rebecca: Our guest today is Chris Hromalik, an Assistant Professor of Spanish and Distance Learning Instruction and Design at SUNY Oswego. He is also the Project Manager of the Universal Design for Learning at SUNY Project. In this role he provides Universal Design for Learning professional development across the SUNY system. Chris is also the recipient of a SUNY Chancellor’s Award for Excellence in Scholarship and Creative Activities. His research focuses on UDL as well as statistical analysis on applied linguistics and education. Welcome, Chris.

Chris: Thank you.

John: Today’s teas are: … Chris, are you drinking any tea?

Chris: I am. I have the Tazo RefreshMint. Very good.

Rebecca: Nice and relaxing, right?

Chris: It is.

John: And Rebecca?

Rebecca: I am back to my Scottish afternoon tea.

John: …and I am drinking Darjeeling tea today.

Rebecca: Oh, you’re mixing it up, John. So Chris, we’ve invited you here today to discuss your work with UDL and instructional design. Can you talk a little bit about how you got started with UDL?

Chris: Sure. So thank you, Rebecca, thank you, John for having me here today. All of it began as far back as 2011 when I took my first course in accessible usable web design. And wow, it’s been a while, but at that time, Nancy Carr, who was the director of the Office of Accessibility Resources at Onondaga Community College, she recruited me to be an Office of Accessibility Resources ambassador, and the idea was to be able to make other faculty aware of how to work more closely with the Office of Accessibility Resources. And I was tasked with helping faculty to better understand digital accessibility, how to make their documents more accessible. With time, I ended up joining the Universal Design for Learning Academy, which, at the time, was funded by the Onondaga Pathways to Career Project through a grant from the Office of Disability Employment Policy through the US Department of Labor. The idea was to train faculty in the Universal Design for Learning Framework. We had a three-day workshop. It went very well, repeated three more times, extended to four days even, and ended up training over 110 faculty, staff, and administrators at Onondaga Community College. And then fall 2021 I ended up bringing it to the SUNY level, and here we are today. All is going well so far.

John: Well, I suspect most of our listeners are familiar with the basics of UDL. Could you just provide a really quick overview of what UDL is, and why should we consider using UDL.

Chris: Universal Design for Learning is a framework based on scientific insight into how humans learn that can help to make more accessible, inclusive, and usable learning experiences for students. We’ll talk a little bit more about the three principles of UDL throughout the interview today, but some of the main benefits would be that if we are thinking proactively about how we can design our instruction to reduce barriers for students during the design process, as opposed to trying to be reactive, and trying to then retrofit our instruction or change our instruction later, we can create learning experiences that are going to be better for all of our students. One of the examples I like to give comes from, going back to the Universal Design for Learning Academy back at Onondaga Community College, a fantastic professor of mathematics. Part of the Universal Design for Learning Academy was, during the summer, be trained in the Universal Design for Learning Framework, and in the fall, we would implement some sort of instructional intervention, some way that we would apply the UDL framework to our instruction with students. And this professor of mathematics had recognized that there was a unit of his instruction that was more challenging than others for his students. It was a lesson on eigenvectors, vector spaces, linear transformations. When you realize that this isn’t a matter of engagement, the students are really interested in this. These are math majors, they really like what they’re doing, but it was a challenging topic. And we took a look at the textbooks, how the textbook was this 2D presentation in text and mathematical formulas and that sort of thing. But he found a visual representation in the form of video that took this, what really is a more three- dimensional concept, and made it three dimensional, as opposed to the 2D representation of the textbook. And where I bring this in is that when we think about Universal Design for Learning, the idea is that we’re creating more accessible, usable, inclusive instruction for our students, but there are going to be benefits that are going to benefit everyone in the classroom. When this professor was thinking about how he’s going to present this, he presents the video, but he is also supplementing the video by describing the visuals aloud. Keep in mind the idea that if we have a student who is blind or has low vision in the class, how can we ensure access to all students in the classroom? And so he would take the time to describe the visuals aloud. And yes, this does benefit a student who is blind or has low vision, but all students are benefiting from this, because when the professor is making salient the most important information from this video, this benefits all the students in the classroom. And so the idea being that when we think about how we can design to reduce barriers for the students in our class, we’re able to then make a better learning experience for everybody.

Rebecca: On July 30, 2024, CAST, which is the organization that puts out UDL principles, released the 3.0 version of the UDL guidelines, both the earlier and current versions of the UDL Guidelines focus on course design that results in students having multiple means of engagement, representation, and action and expression. So those are the three overlying guidelines, but there were substantial revisions in how those guidelines are described. The 3.0 version of the UDL guidelines remove the word “provide.” Can you talk about the shift in focus away from having faculty provide these UDL features.

Chris: So, Rebecca, the shift that you’re referring to is the idea of moving from providing multiple means of representation, providing multiple means of action, expression, providing multiple means of engagement, and instead saying to design multiple means of representation, design multiple means of action and expression, design multiple means of engagement. And a lot of that comes down to this idea of moving away from a more teacher-centered approach to the classroom and having a more learner- centered approach to the classroom. And so a lot of what we’re going to see in these changes that are in the UDL 3.0 guidelines is this idea of moving toward a more learner-centered approach to the classroom. And it’s not like it wasn’t there before. The idea of teacher-centered of teacher-centered versus learner-centered, it’s always been part of it, but to place greater emphasis on the idea that it isn’t necessarily us as the instructors who are providing the learning experiences, and that we are the ones who are responsible for this. And I’ve seen this with the workshops that I’ve given, that one of the questions that I oftentimes will receive is, is the onus always on us as the instructors to be providing for the students. And so to me, when I saw the change, it made sense. It addresses some of the concerns that faculty in higher education have expressed to me, this idea of, well, we want our students to be intrinsically motivated. We want our students to be interested in what they’re learning. And so the idea is that we’re moving away from this idea of we are the providers of knowledge. We are the sages on the stage. It’s going to be a more learner-centered approach to the classroom.

John: The original guidelines focus on developing student expertise. The new guidelines focus instead on developing learner agency. What’s the purpose of the shift? And what are some ways in which instructors can do this?

Chris: So a lot of this does come back to the idea of learner-centered versus teacher-centered. Nothing has changed in terms of wanting our learners be expert learners. But the idea is, as opposed to focusing on understanding content, it’s more the idea of students taking ownership of their learning, the idea that students are going to help to shape the learning process. So when I think about learner agency and I think about learner autonomy, the first thing that I begin to think about is thinking about self-determination theory. So when we think about self-determination theory, we have three components that are going to influence our levels of intrinsic motivation. We have competence, whether or not we believe that we can actually complete a task or complete a task to a high level of quality. One of the others is relatedness, which we’ll talk a little bit about when we get into talking about some of the other changes that’s related to bias and exclusionary practices. We’ll talk about this idea of relatedness and autonomy is going to be one of the most important aspects, the idea of agency and being able to feel like you’re in charge of the learning experience. And if we think about the idea that if students are more intrinsically motivated, they have this inherent interest in learning, versus extrinsic motivated, going to be more outside influences. It’s the difference between having a student, for example, who’s interested in learning about something just because they are interested in the topic, versus someone who’s learning to get a better grade in the course. And if you want to be able to build up this interest in students’ inherent interest in their intrinsic motivation in the course, increasing their autonomy is going to help to do that. Intrinsic motivation, greater levels have been associated with greater academic performance, greater creativity in the classroom and so it all leads together. Thinking about it from a student success perspective, if we can increase learner autonomy, we can increase their intrinsic motivation, increase their academic performance, and one of the ways to do that is to be able to offer options to learners. But going even further then, in the 3.0 guidelines, offering students the option of having choice, to be able to discover resources on their own. As opposed to giving one textbook reading, could there be other options that we could offer to learners, or the learners can find their own options too? We have so many different things that can be found online, that allowing learners that agency, that autonomy, to be able to search out the information that’s going to help them to be successful and reach the learning objectives of the course.

Rebecca: Are there ways that you embed agency in the classes that you teach?

Chris: I’m going to give a lot of examples today, from online courses that either I’ve taught in the past or courses that I’m preparing at the moment. And one of the ways that, when you think about designing multiple means of representation, one of the ways to offer choice or offer more autonomy for learners is to be able to more guide them toward being able to find things, be able to offer different options. So we have our textbook readings, we have videos, instructional materials that come with it. Be able to point students toward other resources and guide them to understand how to actually purposefully search for information, because search, in and of itself, is a skill. To be able to create a purposeful search, be able to find resources on your own, is part of the learning process itself. So as opposed to just providing just the resources to be able to tell students, here are some other sources we can be consulting. Here are some other high quality resources and then be able to teach them how they can be able to search for that information on their own.

John: While UDL has always had a component of providing students with multiple means of engagement, to provide students with multiple ways of connecting to the content that is the focus of the class. The new guidelines include a focus on removing bias and exclusionary practices. Could you talk a little bit about what this sort of change involves and how it may affect the way in which courses are designed?

Chris: when I think about designing multiple means of engagement, typically when I have a shorter workshop or a shorter webinar, the way I’ll explain this, here’s a simple way of thinking about it is, as opposed to with designing multiple means of representation, where we are considering, how can we provide an accessible, usable option for how we present content, with action expression, how can we design an accessible and usable option for how students demonstrate the knowledge? With engagement, I think about relevance, and how can we design multiple examples for what we’re trying to teach students? So if we think about multiple examples, and we think about examples that are going to represent the diversity of our student population, this is going to help us to remove bias, be more inclusive in the classroom, and for the students to be able to then see themselves in what it is that we’re teaching. To get back to self-determination theory, for example, the idea of relatedness. And if we think about whether or not students do see themselves in what we’re teaching them, will we be able to then help them to build up intrinsic motivation, which, of course, then can lead them to be more successful? This is going to be something that can and has potential to increase student success, for them to be able to see themselves in what they’re learning. And also we think about feedback, one of the strategies I like to emphasize the idea of providing multiple examples of what we’re teaching, and especially thinking of examples, maybe outside of our typical canon. But if we also think about the feedback that we provide to students too, and if we’re providing feedback to students, ensuring that the feedback we’re providing is going to be free of bias as well too. This is a different example, it’s outside of higher education, but I think about the experience of my own daughter and thinking about some of the feedback that at a young age she would receive. That I am not necessarily your typical American in many ways. I don’t necessarily always have all the same customs and traditions. I don’t always honor the same customs and traditions, in the sense of we may do things differently at different holiday times, may eat different foods and what might be typical. And my wife is also not from the US originally. And so when we were raising my daughter, she wasn’t necessarily being raised with the same songs, with the same nursery rhymes, with the same poems and the same ways of doing things that other kids were, and the type of feedback that she received at a young age was there was just a misunderstanding of the fact that she wasn’t raised in the same way as many of her classmates, and it was a misunderstanding about her intelligence, a misunderstanding about what she was capable of doing, because there was a misunderstanding about her upbringing. So thinking about how we can provide feedback that’s going to be supportive and understanding of students who may not have the same lived experiences as each one of us. In the classroom, asking students to be able to provide their own examples, going back and thinking about my daughter and her experiences, they’re discussing in class different traditions they have for Thanksgiving, for the holidays, and having each of the students share their examples, what they do in their household. That it may be that there are different practices that each one of us has, and we may not even realize that they’re going to be different practices. So having students be able to have a voice to share their experiences in, for example, language classroom, students could share the types of foods that they have when they’re at home.

Rebecca: I think along the same lines, the new guidelines provide more focus on development of other things like student goal setting, self regulation, and metacognition. Can you give some examples of ways that you might incorporate these into a class as well?

Chris: So when I think about goal setting, when I think about self regulation, metacognition, the way that I like to incorporate this in the classroom is through reflection. I’m very much a strong proponent of reflective journal entries for students, and especially when in my online courses, I like to have weekly reflective journal entries as students submit one to two paragraphs, just thinking about their learning and how they’ve been learning up until now. And one of the first things we do at the very beginning is goal setting. And so when I think about self regulation, when I think about goal setting, it’s that idea of considering setting goals at the beginning, and how are we going to monitor our progress toward reaching those goals, and how are we going to regulate our emotions? How are we going to regulate our behavior? So in other words, how are we going to use learning strategies that are going to help us to achieve those goals? How are we going to, if there’s a setback, keep going toward reaching our goals? And so for me, when I have reflective journal entries, I like to base them around six dimensions of self-regulated learning. So that’s the “with whom,” the “what,” the “where,” the “when,” the “why,” and the “how” of self-regulated learning. So with whom? Well, basically, at the beginning of the semester, I’ll ask students to say why they’re even taking an online Spanish course to begin with, and what are their goals for the semester? Next week, we’ll be thinking about their learning environment. Where are they studying? Are they working in a distraction-free environment? What are some of the materials that they’re using in order to support their learning? We think about the with whom, with whom are they working? Are they working with other people? Are they asking for help? Are they seeking help when needed, if they have questions and concerns, are they reaching out to the instructor, reaching out to their peers? When we think about the when, another week’s reflected journal entry is to think about how do they manage their time? How do they plan their time? Do they set aside time for studying online? We start to get to our first exam, we think about going back to those goals again. What were your goals originally in your first week, your first reflective journal entry? Do you believe you’re on track to reaching those goals? If not, what can you do differently in order to get close to reaching those goals? So monitoring your progress. Think about how we’re going to change our behavior, adjust our learning strategies, in order to get more closer to reaching the goals we set for ourselves. And so that’s the idea and we’re thinking about the student goal setting that first day of class could be, why are you taking this course? What goals do you have for yourself? In a language course, it’s great because a lot of times our goal is, I want to travel. Or I want to be able to speak to somebody that at this moment I currently am not able to communicate as easily as I wish I could. And then, as we get a little bit further on the semester, we get our first exam back, so we get our feedback on that as we think through, am I working toward this goal? This can be done both online, it can be done a face-to-face classroom as well, and a lot of times we’ll have five minutes at the end of a class session, we’ll have we’ll have just five minutes that we’re not really sure what to do with it. And this is a great opportunity to have a written reflection. In the case of an online course, it could be an option of written versus a video submission for reflection. So we have goal setting, taking that time to reflect on what our goals are. Are we reaching them or working toward them, and what can we do to adjust our behavior in order to get there?

Rebecca: I can imagine that sometimes there might need to be some scaffolding or coaching around goal setting too, because depending on the discipline or shifting between kinds of courses, our expectations may not align with what our goals may even be initially. I want to be fluent by the end of this beginning Spanish class may not be a realistic expectation, and that can lead to frustration or other kinds of emotions that might get in the way of learning if we’re not being realistic about what our goals are.

Chris: And as soon as you were saying that, that was the first thing I thought of too, is in a Spanish 101 course, we’re working in the novice level. We’re beginning. We’re not going to leave being able to speak at a superior level. And this is the opportunity to be able to temper those expectations, to provide feedback to students and say, “Okay, I know we want to reach a certain level, but after four months, we’re only going to be able to reach this level” and to be able to put into clear words, well, this is what we’ll be able to do by the time all is said and done at the end of this course, and say, yeah, that is an opportunity to be able to help to keep expectations in check also.

Rebecca: You have a five-point plan that’s gonna take three [LAUGHTER] semesters to accomplish.

Chris:…but thinking back, even to as a student, I would actually prefer to have a student who has these high expectations and really just wants to shoot for the stars. I don’t want to bring them down, but somebody who has that enthusiasm? Obviously, we take courses to fulfill requirements all the time. We all did that as students ourselves. And so if that’s the reason for taking the course, well that’s great too. That is a reason for wanting to take a course. Wow, if we have someone who has these high expectations, well maybe we want to bring them down to more realistic expectations. But wow, it is also so exciting when you get someone who really wants to learn to communicate in the language and that really is their goal by the time they walk out of the classroom. It’s exciting.

John: One of the things that a number of economists have noted recently is that the rate of change in labor markets seems to have been accelerating in the last 30 or 40 years. A lot of the occupations that made up a large share of the labor force have effectively disappeared, and there’s lots of new occupations appearing. And I would think that this focus on self-regulated learning and so forth would be really helpful in helping students become lifelong learners because the skills they’re developing now might be very different than the types of skills they need in the future. So is that part of the reason perhaps for this shift?

Chris: Definitely, as we, ideally, will be more self-regulated learners, as opposed to other regulated, and being able to be more lifelong learners, being able to then adjust to to be able too, to be more flexible as learners, as you said, in the workforce, we’re in times that are constantly changing, whether it’s new technology, whether that’s going to be new requirements in the workforce. To be able to be lifelong learners, whether that’s through advanced certificates, whether that be through just being able to adjust to changes in technology, then yes, for sure, being more self regulated, opposed to being more other regulated, will definitely be a plus and an important part of how our students are going to be able to make the most when they’re moving into the workforce, for sure.

Rebecca: You just mentioned some new technology, and one of the things that we’ve talked a lot about on the podcast has been AI. And faculty have certainly been concerned about how the widespread availability of AI tools will affect student learning. What are some of the potential benefits and challenges associated with the use of AI in the UDL context?

Chris: So I’ll be honest and say that there’s a lot happening because, as you all know, and it can be difficult to follow change that is happening so rapidly and so a lot of different things that come to mind as I think about this question. The first is thinking about some of the concerns we have as faculty. And it’s true, we do have more concerns about whether or not we can maintain academic integrity, whether or not we’re going to be able to still be able to offer the same types of assessment that will be able to allow for critical thinking for students in the way that we have up until now. And so there are a lot of concerns for sure, when it comes to use of AI. A lot of really great things about it too, though. And so for me, it is a challenge thinking about that balance of where we have challenges, but also thinking about some of the benefits that we have, and especially when we think about benefits in terms of learner agency and learner autonomy, and helping students to be more self directed, more self-regulated learners. AI really does present an opportunity for that. A first thought that comes to mind when I think about my Spanish courses, if we’re completing a chapter of instruction and we’re working toward an exam, one of the most challenging aspects of that exam for students tends to be the composition. When we’re getting to an exam and they have to work on a piece of writing, basically, they’re going to be applying what they’re learning to a longer form piece of writing. And that can be difficult because it can oftentimes be difficult to get feedback on their progress along the way, and thinking about how AI could be leveraged in order for students who want to take charge of their learning, who want to be able to have this opportunity for practice and feedback, is to put into ChatGPT: “What have we been learning about? Here’s a vocab we work with. Here are the grammatical concepts. What are going to be some composition prompts that I might see on the exam? What could I possibly be asked to be able to do?” And from there, you can be writing up your composition and submit it and say, “Well, how did this go? What kind of feedback can you provide in terms of grammar, in terms of vocab, in terms of my overall performance of the task of the prompt you gave me, in terms of my creativity, in terms of how I’ve expressed myself at the 101 level?” So there are opportunities for us to use this to be more self-regulated learners. And I think that part of that comes from teaching students how to do that, to understand what are going to be the ethical ways of using AI. There are still going to be challenges. There are clearly challenges that we’re gonna face as faculty when it comes to AI and lots of transitions that are happening at the moment, but there are a lot of benefits that we could be seeing in terms of helping students to become more self-regulated learners, to feel like they have more autonomy in the classroom too.

Rebecca: Some faculty are reluctant to adopt a UDL framework in their classes because they are concerned that it could require a lot of time. What advice would you give to faculty who express this concern?

Chris: So I’m certainly feeling the crunch of time, and I imagine each of us in this room feels that way too. There’s a lot going on. There’s a lot happening. It isn’t that there aren’t good intentions. Is that there seem to be more and more things that are being given to us as faculty members. There’s more to do. Our days are full. You look at your calendar and you see where the free time is to be taking professional development. When you look for the time when you can make a change to something that you’ve taught 3, 4, 5 times already, there is a limited amount of time. And so what I would say is that one of the best ways to go about that then, if we were to thinking about what’s something we can be doing right away, what can we take from this podcast and be able to make changes in our face-to-face instruction, is to start to think about something small that we could do, that maybe might take a little bit of time now, but could eventually save us some time in the long run. And so I’m just gonna bring it back to UDL and some of the things that I’ll sometimes teach, and some of sometimes teach in some of the workshops that they give. One of the things is providing a model. So when I say providing a model, I’m thinking of a model assignment from a prior semester where a student might have completed a high-quality assignment. If you reach out to a former student, ask if you can share their work, anonymize it, and make it available to students, that takes a few minutes to do at the beginning, but can save you so much time in emails and questions that you receive from students. And so here we have a best practice of giving an example, giving a model to students. And it’s one of those things that can be done in a little bit shorter amount of time, but it can also save time for us in the long run. So these types of things, of building in best practices, can actually save us some time in the long run. When I think about offering a second option for an assignment where, if you can offer a second way that an assignment can be done, it can oftentimes save you, as an instructor, some time too. It may take five minutes to put in a second way of doing that in the assignment directions, but it can save you time. In my online courses, I spent years working with students who would tell me that they had difficulty writing diacritics, accent marks on compositions. And I would set up office hours time with students, and they would come and have extra time at the beginning of semester, and trying to work through, first it was Mac and PC, and then there were Chromebooks, and then there was iOS, and there was all that. And eventually one student said to me, can I just write it by hand and take a picture and submit it to the Dropbox? And then thought to myself, “Well, that makes sense. It all goes the same place. There’s no extra work for me. It takes me five minutes to change all the assignment directions. Why not just let everybody do it? If you want to type it? Great. 90% or so students will type it and submit it; for the other 10% that maybe would potentially withdraw from the course and move on to a different course.” Well, now I’ve retained them because they have the second option. It saves me time. I don’t have these extra office hours on my calendar anymore. I’m not answering as many emails. So some of these best practices of offering a second option that still gets at that same learning objective, these are types of things it can save us time. I think that’s where a lot of challenge comes in, is time. There’s just not time. A lot of times, even for for taking part in a lot of things we wish we could.

Rebecca: It might even bring you a little bit more joy, because you don’t have to have a meeting about how to put diacretics.

Chris: I’m thinking, my reflective journal assignments… I love having a second option of video. So I will get, again, 90% of students will just write one to two paragraphs. Every so often, I’ll get a student who takes me up on the idea of a second option of one to two minutes max on your video. When they do it’s like, “Wow, I feel like I’ve gotten to know this person better.” They seem to be really interested in it. They’ll do it kind of just video blog style, and it’s really interesting. And so yeah, just the joy that comes from a second way of completing an assignment that still reaches that same learning objective. It can make it interesting for us as faculty too. We need that every so often, that little spark of joy that keeps us interested in doing what we’re doing, no matter how difficult it can be.

John: And I’m reminded of Tom Tobin’s suggestion of a “plus one” strategy. Just make one change, and over time, those changes will accumulate, and you’ll end up with courses that are more engaging for students and for you,

Chris: It is sometimes just taking those baby steps. It’s doing something, taking one step, moving the needle just a little bit, because it can be very demotivating if we try and do too much at once. If we try to put too much into place, it will no longer be something that’s going to bring us joy. It’s going to be something that’s going to be demotivating for us and also for the students. If we try and do too much, it can be confusing, it can be blurry. To have too many things going on at once. So trying just little baby steps is in many ways better to be able to just try to start small and make small changes.

Rebecca: I like to remind people that accessibility isn’t an on and off switch, it’s a spectrum. And so you think that you can just turn it on or get somewhere where it’s just on, it’s not really a thing. So if you just remember that it’s a spectrum, and you keep working towards making it better and better, and it’s iterative, then it’s an ongoing process.

Chris: I’ve been working with document accessibility since 2011 and I still learn something new all the time. I have a lot to learn, for sure, and it’s little steps, little things to do to continue to improve, for sure,

Rebecca: Incremental change for the win. So we always wrap up by asking: “What’s next?”

Chris: Wrapping up the semester, winter break, preparing for the spring. That’s kind of where I’m just thinking that light at the end of the tunnel, starting to see it.

Rebecca: It sounds like one step at a time.

Chris: Yes, that’s exactly it.

Rebecca: Well, thanks for joining us.

Chris: Thank you, Rebecca; thank you, John,

John: Thanks. It’s great talking to you, and we look forward to more conversations.

[MUSIC]

John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

[MUSIC]

326. UDL in Action

Universal design for learning, or UDL, is a framework to help us design more equitable learning experiences. In this episode, Lillian Nave joins us to discuss how she has implemented a UDL approach in her first-year seminar course. Lillian is the Coordinator of the Center for Excellence in Teaching and Learning for Student Success at the Appalachian State University Hickory Campus and a senior lecturer in a first-year seminar course at Appalachian State University. She is also the host of the ThinkUDL podcast. She is the recipient of several teaching awards and often serves as an invited speaker on UDL issues.

Show Notes

Transcript

John: Universal design for learning, or UDL, is a framework to help us design more equitable learning experiences. In this episode, we discuss how one faculty member has implemented a UDL approach in a first-year course.

[MUSIC]

John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

[MUSIC]

John: Our guest today is Lilian Nave. Lillian is the Coordinator of the Center for Excellence in Teaching and Learning for Student Success at the Appalachian State University Hickory Campus and a senior lecturer in a first-year seminar course at Appalachian State University. She is also the host of the ThinkUDL podcast. She is the recipient of several teaching awards and often serves as an invited speaker on UDL issues. Welcome, Lillian.

Lillian: Thank you very much. And I applaud you on all of the monikers that I currently have attached to my name that often don’t make sense. So, very good. And of course you said Appalachian in the way we say it down here in North Carolina and I don’t have to throw an apple at you. [LAUGHTER]

John: Well, I’ve heard it so many times on your podcast that I wanted to be sure we got that down.

Rebecca: Today’s teas are:… Lillian, are you drinking tea today?

Lillian: I am and I brewed it specially for our interview today, it is Bengal spice, which is a Celestial Seasoning herbal tea that is caffeine free. I went caffeine free a while ago, and it’s fantastic and I don’t have to put sugar or honey or anything in it. It has cinnamon sticks and it’s delicious and my best friend in the world got me hooked on it. And it always just makes me feel warm inside and makes me think of the lovely conversations I have with the people who I’ve drank tea with in the past. And I also have iced tea because I continuously drink iced tea and this one happens to be actually just a Crystal Light [LAUGHTER] iced tea as well.

Rebecca: And I did notice, of course, and must state that there was a Tea for Teaching mug involved.

Lillian: Yes, exactly, and I appreciate that. John saw me at a conference and I was so happy to get my Tea for teaching mug that I made sure I was drinking from it today.

John: And I am drinking a peppermint spearmint blend today… also caffeine free today.

Rebecca: I am drinking a highly caffeinated afternoon tea [LAUGHTER] to make up for everybody’s caffeine deficits.

Lillian: Well, I have plenty of chocolate throughout the day that is not caffeine free.

John: So we’ve invited you here today to discuss your work on Universal Design for Learning. We probably don’t have many listeners who aren’t familiar with UDL, but for those who are not as familiar, could you provide an overview of Universal Design for Learning.

Lillian: Of course, and I’d be glad to. Universal Design for Learning is a way of thinking, I would say, about teaching and learning that relies on three main concepts that include: engaging your students, providing accessible materials for your students, and varying the ways that your students can explain to you that they’ve learned something. And it is all based on neuroscience and also a lot of research that tells us that all of our students are different. Variability is the norm. And so we have students in higher ed that come from all different backgrounds, different cultures, different preparedness levels, different abilities and disabilities. And in order to reach all of our students, it’s important to think about that variability and universal design for learning gives us some really specific things to look out for. And three areas or categories: the engagement, the representation, and providing multiple means for those and multiple means of the student to express their knowledge. And so that’s like the general overview, but there are like so many weeds, that I can have a podcast [LAUGHTER] and talk to people about all of the different intricacies of UDL. But in general, that’s it in a nutshell.

Rebecca: I know we’ve talked about it a bit on our podcast before in terms of the difference between UDL and accessibility. But for those who haven’t heard those previous episodes, can you talk a little bit about the difference between those two ideas?

Lillian: Yes. So, accessibility is a part of Universal Design for Learning. You cannot have universal design for learning without attention to accessibility. But accessibility alone is not universal design for learning, it’s a part of it. And I like to think of UDL as like a three-legged stool. If you take out one of those legs, the stool doesn’t function anymore, it will fall over. And one of those legs is multiple means of representation. It’s typically the center column that’s purple if you look at the UDL guidelines at UDLguidelines.org. CAST puts those out. And that middle column about representation is about providing multiple forms of representation, so different texts or audio files, or making sure your font is readable too, especially for dyslexic students. So accessibility is about making sure that all students can access materials, that they have the ability to make sure they can actually get at that information. And this is less common now, but there used to be like those PDFs that a professor copied out of their book when they were a student and it has all their like markings and stuff in it. And then they would just like make a read really bad copy of it, and hand it out when everybody still used paper all the time, or maybe it’s on a screen. And those oftentimes were not accessible. And that means if a student needed a screen reader to read it, or even if they just needed to make the font bigger, they couldn’t because it wasn’t an accessible document, a screen reader couldn’t read it, meaning if a student was dyslexic or even blind, they had really no way to get at that information. So when you make your documents accessible, and you make your class accessible, you are making sure that everybody really just is on an even playing field, and they can get at that information. But in addition to accessibility, you want to make sure you’re also giving lots of opportunities for students to express what they know in different ways. And you’re also engaging with the students. And those two other things are not included in accessibility. That’s what makes up UDL.

John: How did you become interested in UDL?

Lillian: Well, I started working with our Center for Teaching and Learning in 2016 as a faculty fellow and I started doing faculty development as a one-course release for quite a while. And in doing that, we became part of a grant that was in three North Carolina institutions that was called College STAR. And STAR stands for supporting transition, access, and retention. And it was a two-pronged approach where there was a lot of student development, so tutoring centers and things like that. And then there was this other side, and that’s the part I got interested in and got pulled along with and that was supporting faculty. And to do that we used Universal Design for Learning. And I was just part of that grant. And that ended up me being the Universal Design for Learning Coordinator at Appalachian State. And I started going to different departments and introducing that at workshops and that sort of thing. So I became kind of the UDL girl or UDL lady for App state, which I think is about 2016 when that started, and then I saw it, like I’d never heard of it before, and I’d been teaching since 1997. And then I thought, oh, boy, this is really good, this makes a lot of sense. And so I started implementing it as well in all my classes.

Rebecca: So we’ve talked a little bit about UDL principles broadly. So can we dig into maybe a specific example, like your first-year seminar course? That sounds pretty interesting.

Lillian: Absolutely. So my course right now, I teach one called intercultural dialogues, and I get first-year students, and so I love it that they’re small, under 24 students. This past year, I was at our new campus in Hickory, and I only had 18 students there. And we get to work on intercultural competence, which is one of those major things that colleges want our students to know. It’s a 21st-century skill, and it is about understanding our own cultures, and then understanding that other people have different cultures. And then how can you mindfully act and interact with somebody from a different culture. And I have heard some students, at the end of the term, say “this is something everybody should know, like, this is really, really important.” They’ve seen how important it is. But at the beginning of the class, like nobody wants to be there. Nobody wants to take a first-year seminar course. They’re usually there because it’s Tuesday morning and they have an open slot. I’m in that unenviable position of teaching first-year seminar, and it’s that Gen Ed requirement that nobody wants to take. So I want to make it interesting, and I want to make it worthwhile for them, and so we learn about our own culture and then I also match students up with students abroad. We’ve worked with students in Doha, Qatar, in China, in Morocco, in Germany, Thailand, and Japan in the past year, and they work on intercultural competency skills and talk about things like power distance in the classroom, or some of the UN Sustainability Development Goals, like gender equality by 2030. And so they’ve done some things with students in China about that. So the class itself is about intercultural competence. And I have infused a bunch of UDL into this class over the years. And so it wasn’t all at once, but it took a while. And so that means I have multiple ways for the students to get at that information. So there is never just one way to do the reading. It’s either accessible or I’ve recorded a voice audio file for students. So we have a lot of commuter students at this campus, and so actually, we have zero students who live on campus in our new campus in Hickory. It is a new campus, it just started and so there are no dorms, there’s only one building and we’re all in that one building. And so students come in, they have jobs, and so UDL is very helpful for me to think about those students who have various commitments of their time. So they could listen to the audio file rather than read the book, because they’ve got a 40-minute commute to come into campus or something like that. So they’ll have an audio or video. I’ve used H5P, which is on our learning management system, which is like an interactive video, there’s VoiceThread, which is another way to be kind of interactive for students to participate. And so there’s always multiple ways for them to get at that information. And then there’s multiple ways that I ask them to tell me what they know. And they’ve done concept maps, so we have very little like, “write me a paper,” there’s very little of that my class. And that’s also a culturally competent type of teaching thing, because we often in an individuated, Western academic model, we prioritize reading and writing, reading and writing, reading and writing. That’s always what it is. And yes, we need to have very good readers and writers. But there are lots of other ways to learn and express your learning that might be more prevalent in other countries and in other cultures. And so they’ve had to draw some of their answers, they’ve had to give me a visual representation, they’ve written a poem, drawn a cartoon, and tell a story. One of their first assignments is to bring in something that expresses who they are, a cultural artifact. And then the last class that we just had recently, I asked everyone to name everybody else’s cultural artifact, so they learned about each other that way. And it was things like a keychain or one student brought in the T-top of his T-top convertible car. [LAUGHTER] Because the car was really important to get him around and all that stuff. And engagement is the last part. But it’s really the first part that gets students interested in the activities and in the learning and why they should learn. So I start off with a liquid syllabus, which is a syllabus that students can access outside of our learning management system, and they can see what we’re doing, and they get a video of me talking to them. And that’s supposed to be engaging. And then they have a lot of authentic assignments working with students overseas. And this year, because I was finally back in an actual classroom and not doing remote teaching, as I have been since 2020, I took students up to New York City. And Appalachian has this amazing loft that actually anybody can go stay at so all of your listeners could go and stay at Appalachian’s loft, and it’s very inexpensive. It’s like $70 a night per bed, and it’s these two rooms of 10 beds each. And we took students up there to actually learn a lot about culture. We went to the Tenement Museum, they looked around, and it was very cool. So experiential type of education as well. So that took like years before I got to that rendition of how I teach that course. But those are all UDL principles that guided me.

John: You mentioned collaboration with students in other countries, what types of collaborative work did those students do in your classes?

Lillian: They had specific zoom meetings that they had to do personally one on one. So one of them is that students got matched one on one with fellow students in Morocco. And they were supposed to talk about the difference in power distance in an educational setting. So power distance is the amount of power that people in a group expect and believe should be shared or held by the people in that group. So in an educational setting, if you’ve got a first-year student who comes into a large lecture hall on a college campus, there is a larger power distance for that instructor who will pretty much lecture to those students, students don’t raise their hand all that often, there’s not a lot of back and forth, there’s not a lot of flexibility, they probably don’t even know the students’ names. And so that would be an example of a larger power distance. A smaller power distance might be in a classroom, like in my classroom, I say, “You can call me by my first name, you can address me in this very informal way. We’re not going to have a lecture, we’re going to be in small groups, and then we’re going to share our ideas.” And that way, there’s a lot more voices, there’s a lot more talking. And that can happen in various times throughout the semester. I may do a lecture, I may not. And so my students were talking with students in Morocco to find out about their understanding of what power distance was. And do you call your professor Dr. Smith? Or what do you address them by? Are there rules about when you can address your professor and those sorts of things. So that was one of them. And then we worked with students in China, and this one was a series of three Zoom conversations. And all of our students had to set all these up. They were all in English because our partner students wanted to do this in English, and most of them had never spoken to a native English speaker. So this was a really good goal for them. And in China, they can’t have Zoom, not allowed. And so the students had to receive our invite from our students, and their first session was kind of an introduction: who they are, what they’re doing, for about an hour. The second was a second list of questions, which was about: Who takes care of children? Who goes to work? Who do you live with? Do you live with an extended family? Do you live with a nuclear family? And it was really about gender roles. And one of those things that’s a national cultural dimension is something called achievement versus nurturance. And that continuum has also been called in the past: masculinity versus femininity. And it’s how much a culture believes that men and women should adhere to somewhat stereotypical gender roles. So are there women CEOs, and stay-at-home dads? In some countries, that happens in some cities. That happens a lot more than in other countries. Do you put more emphasis on earning a higher wage? Or on having the flexibility to work from home? Like, where are you on that? And so the students talked about that. And then in the last session, they talked about: if you could change anything, what would you see that might improve your country from where it is now and that sort of thing. So they got to do some really authentic conversations with people around the world, and the students in China were 12 hours ahead. So my students were meeting sometimes at two in the morning, but they were up, [LAUGHTER] it didn’t matter.

Rebecca: So it sounds like there was a lot of coordination with counterparts around the world to make sure that you designed experiences for both sets of students that met, maybe not the same learning objectives, but learning objectives that were relevant for each population.

Lillian: That is exactly it. And it was my colleague in China, who said she wanted to do something about the sustainable development goals from the UN. I said, “Okay, well, let’s try and look at that.” And it worked for each one. And it is a lot of coordination for the faculty. And so I would meet with my fellow faculty member several times throughout the semester. And so we got the dates right for when we’d have Thanksgiving, nobody else had Thanksgiving break, and we have holidays, and they started a month early or a month late, and so there was a lot of coordination. And then they had to give me the list of all the students and I needed gender, too, because some students wanted to stay within their own gender, women, especially, in Morocco where some were less likely to speak to male students, who wanted to stay with female students. So we wanted to be culturally sensitive to those types of things. So there was a lot of beginning coordination to set those things up.

Rebecca: I wanted to circle back to one other thing you said too, in that you mentioned your classes developed with all these UDL principles over a significant period of time.

LILIIAN: Yes.

Rebecca: I want to know how you got started, what was the first thing you implemented? And how did that set a trajectory for the others?

Lillian: The first thing, way back when, probably 2016, 2017, like the big aha moment for me, was not doing the same thing all the time, and not having to grade everything, meaning maybe we were just going to do some honestly experimental assessments in class that were kind of fun and authentic. And I didn’t have to grade everything. And when I kind of let go of that, it opened me up to some more ideas. And then I thought, well, I don’t need them to write a paper, because I really have a specific goal in mind. And the goal doesn’t necessarily need to be a paper that then I’d have to read, [LAUGHTER] it made my life easier too. Maybe they just needed to demonstrate their understanding of these concepts. And so like one of the first things we do is draw an iceberg, and talk about how the culture that we see here, taste, feel, smell, all those five senses, that’s about 10% of what makes a culture. And when we think about culture, it’s usually just those things, it’s like, “Oh, you eat this special meal on Lunar New Year, and you have these special foods, and the kitchen always smells this way, or we dress up in cultural clothing, or whatever.” But that’s really only 10%, the tip of the iceberg. And then we have to get really deep into what our values and beliefs and assumptions we make. And that’s typically the hard part of the class. And so I just had students either draw an onion or an iceberg. And then they had to kind of point to where this was, what are your deeply held beliefs and assumptions, and that culture is so much more. And it’s a lot easier, I think, to conceptualize it as a drawing than it is to write me a paper about what your deeply held beliefs are, [LAUGHTER] and where they align with the things that I can see on the outside.

John: You mentioned that the first thing you had done was reducing grading and doing more formative assessments, which is beneficial for students too because it takes some of the pressure off and gives them the opportunity to try something, make mistakes, and learn from that without any penalty. Is that something that you’d recommend for someone who’s interested in exploring UDL, as a first step, if they’re not already doing that?

Lillian: Absolutely, I think it frees up both the student and the faculty member to kind of see what works. And so much of Universal Design for Learning is about feedback, feedback from the students. And that is a major portion of UDL. And I should have said that at the very beginning, that you really want to be figuring out what works for the students and what works for you. So I do think that’s a great way to think about it. And also, the flip side of that coin, to me as well, was whoever is doing the work is doing the learning. So if you are always lecturing to your students, it’s hard, like, you got to put together this great lecture, I always felt like I had a top hat and a cane, you know, walking into my lecture, and yadda-dat-dah, I’m gonna, like dazzle you with my art historical knowledge, and make it interesting. And I was doing a lot of work to do that. And I have slowly moved into kind of the other end of this continuum, from lecturer into facilitator. And if I can facilitate the students working together, or a lot of feedback back and forth with me or with each other, then they’re actually risking some things like “talk to your neighbor about this,” and they don’t have to raise their hand in front of the large class, they’re actually trying and risking and doing these smaller things. And that’s where I see the learning happening. If they’re just listening, that’s fine, that’s great too, but the more they can participate in their own learning, the better it is, that I’ve seen, certainly in my classes, the more they can do, the more they’re learning. But it doesn’t mean I have to evaluate every single thing that they hand in, or that they produce. And I can certainly, on the spot, kind of tweak things and say, “Okay, let’s turn it into this direction,” or something like that. But it was the: “I don’t have to grade everything they do” and “The person who’s doing the work is doing the learning.” And it was like freedom for me to try all of these things that were totally not what I had done as a student, or had valued as a student or an instructor because I was very much in that: “Alright, you’ve got a 15-page research paper, a midterm, and a final, and that’s the art history course.” And I don’t do that anymore.

Rebecca: Well, it sounds like not only is there a benefit to the faculty, in terms of workload, joy, [LAUGHTER] etc, but also an emphasis on self efficacy for students and building confidence.

Lillian: Oh, yeah. Exactly. And they’re trying things out, and they’re seeing what works. And that feedback is really important, a big part of UDL.

John: And you mentioned that it took you time to build to where your courses currently are. Is that an approach you’d also recommend to faculty who are beginning to introduce UDL principles, because it can be a lot of work completely redesigning or transforming your teaching?

Lillian: Absolutely. I don’t know if I could have done this stuff early on in my career, because I was worried about how I looked and was perceived. I was very young, and so I think I needed to feel like I was in charge. And that power sharing was too difficult for me as a young instructor. So I understand that. And now I feel much more comfortable in the classroom. And I feel that being a facilitator is really helpful for the students. And sometimes they just want to sit and listen, but that happens too. But it took a long time to get there. And the course has evolved over a long time. And you try new things. Tom Tobin and Kristen Behling talk about the plus one mentality, just trying one new thing. And that’s what happened, is when I started this course, we weren’t speaking with students in other countries. That just sort of happened when I went to a conference and made some friends in other countries and said, “Oh, I bet this would make a lot of sense to add this in.” It’d be really authentic, which is one of the engagement principles is having really authentic learning experiences. And I used to be like, “Oh, you’ve got to plan everything out, and it has to be perfect.” And now I see that I fumble through a lot of things. And every once in a while something sticks, and it’s good. It’s a practice. They say being a doctor is more of a practice. I think being a teacher is very much a practice to see what works and what worked in my class five years ago, doesn’t necessarily work now. Things that were really fun and hot at some point, you know, like making memes is pretty fun right now, but we didn’t do that 10 years ago, and we probably won’t do it in another five years, like, what did you learn? Let’s make a meme out of it. It’s evolving.

Rebecca: It’s interesting that we’re talking about a course about culture. And you’re describing how the culture of higher ed or institutions or our classrooms also evolve. And that evolution requires risk both on the part of the instructor as well as on the part of the students, and that the UDL principles are really allowing that risk to happen on both ends.

Lillian: Yes, and sometimes there are forces outside of our control that make that more difficult, and it’s not an enviable position. So things like I wish I didn’t have to grade, but we still have to have grades in the end. And so how does that fit into your course. And so I know a lot of folks are using ungrading. I know you’ve talked with Susan Blum and Josh Eyler about various different kinds of grading, which I think is like a later on kind of thing for UDL. Start with accessibility, make sure your stuff is readable and devourable by all of your students, and then start kind of playing around with it. And then maybe I think that ungrading or different kinds of grading structures might be the last step on that process. But to each their own.

John: One of the issues involving student variability is that some students might be resistant to some of the approaches that you’re using, because there have been a number of studies that show that students often prefer to be lectured at. And it seems like they’re learning more that way, despite the evidence that that’s less effective. How do you persuade students to be open to trying new approaches to learning?

Lillian: Great question, I know exactly what you’re talking about, like students, they’re like, “this is how we learn best,” and then you actually poll their knowledge. And students in an active learning situation who kind of hated it are much more knowledgeable than the students that were just in a lecture where they really liked it, because that was kind of safe. And in the last year or so I’ve heard myself saying this a lot when I do speaking, and when I’m talking to folks, is I think everybody needs to be uncomfortable in the classroom, some of the time. We don’t want the same students to be uncomfortable all of the time. So that means varying those different ways that we assess students, so it’s not the “alright, every week, you’re writing a paper,” oh, that also gets boring. But for your great writers, it’s fantastic. But are we really finding out what that student knows? Are we finding out that they’re a good writer. And so maybe that’s a poem, or maybe it’s a concept map, or there are other ways to assess that info. And so I tell my students, like, I’m really conscious about that, like, you probably aren’t going to like some of these things, but your neighbor isn’t going to like the next thing. And so having those opportunities that you have to step out of your comfort zone, to get into the learning zone, but not all the way out to that outer edge of the target, which is the panic zone. And that’s actually an intercultural competence idea that I learned in that field. When you study abroad, the only way you’re really learning is if you’re in that learning mode, like if you go to Germany, but you’re living with a bunch of Americans, and you never speak German, and you go to McDonald’s, and you’re at an English speaking school, then have you really learned much about German culture? So you should go outside of that comfort zone. Maybe you’re living with a local family, and you have to speak German, but you don’t want to go and you are in like a chaotic household and they don’t speak English, and they haven’t made sure that you have any food, and you don’t feel safe, and all the classes you are way ahead of you in your German speaking. And so you’re not learning much either, you’re kind of panicking. So it’s that learning zone we have to be in and so I think in our classrooms, we need to do that too, have multiple different ways for students to express what they know, which is one of our UDL guidelines. And I am very overt when I tell students that. And I found that with student evaluations, like I would get student evaluations where they asked like, “Did you practice critical thinking skills?” And they’d be like, “No, like, I totally didn’t at all.” [LAUGHTER] And then the next year… and I think I learned this at like an academic conference… the next year, throughout the course, I’d be like, Okay, we’re gonna do this critical thinking exercise, this thing that we’re doing right now, this is about critical thinking, you’re going to use your critical thinking skills because this thing that we’ve done, that’s a critical thinking skill. Guess what? The evaluations… way up. [LAUGHTER] Exactly like you’re pulling back the curtain and you’re saying, like, here’s actually why we’re doing it, and this is what you’re doing. And so I think explaining that is really helpful. And then the students know why they need to do something like what I’ve asked them to do, why am I writing a poem or why am I drawing an iceberg? And I think we do need to tell students that and not just have them guessing, because then they’re going to be in the panic zone and not learn so much.

Rebecca: That’s a really good point to remind students that being uncomfortable and taking risks is actually part of the learning process. Can’t remind them too much.

Lillian: Yeah, exactly. It’s necessary. And they do want to just sit and doodle. And not that doodling is bad. But they just want to sit and listen and have us do all of the work. But it’s like, I know this stuff, so why do I need to explain it? You could just watch a video of me talking. We need to get you into grappling with this and doing the stuff that I know you don’t want to do and you don’t want to be here because it’s a first-year seminar and you’re a first-year student. So my heart is with all of those folks that teach Gen Ed [LAUGHTER] to the students who don’t really want to be there.

Rebecca: Switching gears a bit now, can you talk a little bit about how you started the ThinkUDL podcast?

Lillian: Yes, it’s going back to that College STAR grant. We were getting into doing like workshops, and so I was working with other universities in North Carolina. And we had a PI, the head of it was at our East Carolina school. And I said, “Do we have any multiple ways to do this. They were doing research and then some workshops. And it just made sense to me like, we need a podcast, like this would be so off brand for UDL not to have multiple means for us to get this information out. And a podcast has the added bonus of being asynchronous, so people can listen to it whenever they want. I’ve always had transcripts, too. So if you don’t want to listen to my voice, which is totally fine, you could read the transcript and you can get that information, you can see the resources. So there are multiple ways to get it. But there was money from that original grant that sent me and my shout out to Tanner, who was my first sound engineer, and we went to a podcast convention in 2018 in the summer in Philadelphia. And seriously, I didn’t know a thing at all. I didn’t even listen to podcasts then. The only one I’d heard of was the Teaching in Higher Ed with Bonni Stachowiak, and then like, “Okay, we’re gonna try it.” And the very early episodes are, I think, awful. But luckily, Tanner kind of cleaned them up. But there was a Chris Farley on Saturday, live long, long time ago, so I’m showing my age here. But he would interview, in these sketches. He’d interview people that were amazing, like Paul McCartney from The Beatles, right? And he would just fumble the whole time. Like, “Wow, so you were in the Beatles? Wow. Yeah. That’s great. So can you tell me like, what’s it like being a Beatle?” And that’s what I felt like the whole time, [LAUGHTER] like “Wow. Okay. All right.” So it took a while. But the grant helped it and for about three or four years it was grant funded. And now I’ve turned it into its own nonprofit. And Texthelp is now a sponsor. And so they do the editing for me because the grant ended. And Tanner, he was part of that grant. So i had to kind of move on. That’s how it started.

John: So you’ve been doing this for a while now with the podcast, and we’ve been listeners since the very beginning. What do you enjoy most about podcasting?

Lillian: Well, ours came out around the same time. So the nice Tea for Teaching, right? It’s like 2018. And so I enjoy talking to people. If you’re still doing it, you have to enjoy talking to people. But that’s the best thing. I talk to people just all around the world because I do want it to have a worldwide focus. And so I have listeners, the top five are in the US, Canada, Australia, Ireland, and the UK, and so English speaking countries, yay. But you can see like, all over the world on six continents that people are listening, and I had a listener in Australia say, you know, I was walking on the beach, near my home, on the coast of Australia. And that just blows my mind that people are actually listening. But mostly it’s like, I get to just learn about new ideas all the time. And you would think UDL like it’s so focused on UDL, like, there would not be enough, like I should be done with this, but there’s so much.There are 31 of these checkpoints in Universal Design for Learning, and as you mentioned, it’s really overwhelming. Like if you were to go and just look at the guidelines, it’s like a whole bunch. And it’s like, how am I going to do that? You can’t, you can’t do it all. You can’t just redesign your course right away. And so there’s just all these little conversations I can have to help people understand what you can do. And then I get to talk to really interesting, witty, awesome, brilliant people all over the world. And that’s the best part. If I could just do that, like that was just my job, I would love that.

Rebecca: Definitely something that John and I enjoy too. It’s kind of an introvert’s dream to talk to [LAUGHTER] a lot of individuals one on one rather than having to network through a conference or something like that. It’s a good opportunity to have really in-depth conversations with folks that might not have the opportunity to have otherwise.

Lillian: Yeah, my brain is always seeking out the new. And so I love like, “Oh, that’s a neat idea.” And then I’ll send them an email, and sometimes they write back, and “oh, I really love to talk about this, it’s cool.” And so I’ll read their article or their book or whatever. And then there’s something else shiny that I get to go talk to other people about. And it’s just been helpful for folks. And honestly, I just didn’t expect there’d be listeners, and there are listeners. And so that’s just really fantastic.

John: We started out as primarily to meet our campus audience needs for commuting faculty, and so forth. And then we were amazed at how it caught on and spread. And it’s given us that opportunity that you both mentioned, to talk to some really interesting people doing some really interesting work. Before that in the teaching center, we talked to people at a workshop, and we might hear from one faculty member for three or four minutes, maybe 10 or maybe they’d come in for a consultation. But usually that was about a problem or an issue they were facing, but it just provides a wonderful chance to connect to people that we normally wouldn’t be able to talk to. And we see an interesting article, and then reading through it and getting to talk to the people doing the research in depth, it’s really a valuable experience.

Lillian: Yeah, everybody should be a podcaster just to have these conversations. You don’t even have to record them. It’s just really neat. And so it’s given me that like, “Hey, I have a podcast,” like a reason for me to be intrusive in somebody’s email. Like, I really want to talk to you about this. This is really cool. Would you talk to little old me? If so I have a podcast. [LAUGHTER]

John: And I’m amazed at the number of people who say yes.

Lillian: Absolutely, me too, like, “Wow, you’re actually going to talk to me. That’s so fantastic. I appreciate that.”

Rebecca: We’re definitely a part of a really wonderful community of practitioners.

Lillian: Yeah, it makes a very thankful and it’s so cool, because I have listened to Tea for Teaching for a long time. That’s actually my most listened to podcast for teaching and learning. I enjoy the fact that there’s two of you, and you kind of go back and forth and just interesting topics. So I’ve enjoyed yours, ever since the birth of our podcasts in 2018. They’re siblings. [LAUGHTER]

Rebecca: They are.

John: So we always end with the question. What’s next?

Lillian: I am so excited about what Appalachian State is doing. About two years ago, they bought a building in a town called Hickory, North Carolina. And our main campus is in Boone. And it’s a beautiful campus up in the mountains. And I happen to live halfway between these two cities. And so I was going up to Boone to teach and it is about 42 minutes to get up. And you have to go over the eastern Continental Divide, over the Appalachian Trail, over the Blue Ridge Parkway in order to get from my house into Boone to teach. And that’s great. And it’s the most beautiful commute I think in the world. But it also gets foggy and icy and weather and I was enjoying it, and it was where I would listen to podcasts. But Appalachian State is now the first university in the North Carolina system that now has two campuses. And so we’ve opened this campus in Hickory, it is a commuter campus, and some brave students, we have about 250 to 300 that have started this past fall of 2023. It has birthed this campus. And so I get to teach there, and I get to do some faculty development. And it’s really exciting to be on the ground floor of a new campus. And it’s the only one in the North Carolina system. We’ll have other campuses, but there’s no multi-campus university for us. It’s like being in a startup, except I don’t think I get stock options. That’s the only bad thing. [LAUGHTER] And so meeting new faculty, some faculty are teaching for the very first time. And so there’s no like institutional culture that they’re jumping into at this new campus, although we are very much a part of the Boone campus. It’s new. And there’s only a very small number of faculty there. So it’s like being at a small liberal arts college in a state system. And it’s just really cool. And I’m loving meeting the faculty there and helping with teaching and learning and UDL and all that stuff. So that’s like the next big thing is Appstate Hickory, and it’s really exciting.

Rebecca: Well, I hope you have a wonderful adventure. [LAUGHTER] It sounds like a really fun opportunity.

Lillian: Yeah, in fact, I’m in a group of faculty, we have like a community of practice, a peer mentoring circle we call it, and we’re calling ourselves the Hickory Adventurers, because like, we don’t know what’s going on, [LAUGHTER] and we’re trying to figure it out together.

John: You get to help shape what’s going on, which is a really nice place to be.

Lillian: Yeah, it’s fantastic. I’m excited. And I think I’m just that kind of person. It’s new and shiny. And I’m there.

John: I think we’re both that way a bit. And that is one of the risks of having a podcast, you get to hear about all these great things that people are doing, and there’s always a tendency to try to do many of them. And that can be a bit overwhelming, not just for us, but also for our students.

Lillian: Yes I know I have to peel it back [LAUGHTER] just a bit, don’t go overboard.

Rebecca: Well, thanks so much for joining us, Lillian. I know we’ve wanted to talk to you for a while.

Lillian: Absolutely. I’m so glad and when you contacted me, I was super excited. So thank you so much for having me on Tea for Teaching. I’m gonna show my mug that nobody can see ‘cause it’s a podcast, but I love my Tea for Teaching mug, and thank you for having me.

John: Well, thank you for joining us. It was great talking to you and we’ll look forward to more conversations in the future.

Lillian: Great.

[MUSIC]

John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

[MUSIC]

288. Mobile-Mindful Teaching and Learning

Faculty generally design courses on their computers, but many students interact with courses through mobile devices. In this episode, Christina Moore joins us to discuss the benefits of being mobile mindful in course design.

Christina is the Associate Director of the Center for Excellence in Teaching and Learning at Oakland University in Rochester, Michigan. She is the author of Mobile-Mindful Teaching and Learning: Harnessing the Technology that Students Use Most, which was recently released by Stylus Publishing.

Show Notes

Transcript

John: Faculty generally design courses on their computers, but many students interact with courses through mobile devices. In this episode, we discuss the benefits of being mobile mindful in course design.

[MUSIC]

John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

[MUSIC]

John: Our guest today is Christina Moore. Christina is the Associate Director of the Center for Excellence in Teaching and Learning at Oakland University in Rochester, Michigan. She is the author of Mobile-Mindful Teaching and Learning: Harnessing the Technology that Students Use Most, which was recently released by Stylus Publishing. Welcome, Christina.

Christina: Thank you so much. So glad to be here.

Rebecca: Today’s teas are:… Christina, are you drinking tea?

Christina: I am.

Rebecca: Woohoo,what kind? [LAUGHTER]

Christina: I have to, of course. I am having honey vanilla chamomile tea. Just something refreshing and light.

Rebecca: That sounds perfect for a Friday afternoon. [LAUGHTER]

John: And I have one of my usuals, ginger peach green tea, today.

Rebecca: I just got a new shipment of my blue sapphire tea pack. So I’m back to drinking that. It’s a good spring tea.

John: And it’s all sparkly, isn’t it?

Rebecca: It’s not sparkly, it’s blue sapphire.

Christina: I never heard of sparkly tea, but I’m intrigued.

Rebecca: There is. We need to get our hands on some.

John: It was the same episode where you describe that tea. We’ve invited you here to discuss Mobile-Mindful Teaching and Learning. You note that you started writing this book on your phone? Can you tell us a little bit about the origin of this book project?

Christina: Yes. So probably the very first step is my interest in Universal Design for Learning. I find it to be a really useful framework for thinking as expansively as possible about how students can learn and how we, as instructors, can be involved. So my very first interest into mobile-mindful teaching in earnest was reading Tom Tobin and Kirsten Behling’s Reach Everyone, Teach Everyone: UDL in Higher Ed, and they have a chapter on “Meet the Mobile Learners” that was really this important call to learning with our phones and how, as educators, we’re really missing out if we’re not willing to consider the role that that could play, and I thought the argument was really convincing. So I started to do just a little bit of exploration into the topic. And that was probably in January 2020. And then a couple months later, COVID hit in earnest. It really upended our lives. I’m a mother of two young kids, and they were two and four at the time. So it was sometime in late March or early April, that we had been so cooped up, and we had used the family minivan so seldomly that we decided just to play in the car, that that would be the activity; not moving in the van anywhere, just playing in there. The kids would crawl around, listen to the radio… it was just one of those really comical moments just totally different than life in general. And it was really during those days that I was using my phone for work a lot more than I ever had before, because I just sometimes needed to keep things moving while we didn’t have childcare. I would read articles, I would take notes on how they might apply to something else I needed to write or work on that day, or it would spark an idea. And it was really at that point that I realized, it’s not just 18-, 19-, 20-year olds who want to learn on their phones, it’s really something that all of us, at least the vast majority of us, take advantage of. And during certain periods of our life, we need to lean on them more heavily. So I actually started to realize this while I’m sitting in the van, and I started writing down some notes about this experience. I was connecting back to some of the things I started to read and work on earlier. And then I sent the piece to EDUCAUSE and they were really interested in publishing it. It was a really short piece, but I was really surprised with how many people resonated with that, because mobile learning is still something that tends not to excite most instructors, it just feels like this distraction device, something people don’t want to think about, we’re already frustrated about it. But a lot of people recognize themselves, I think, in the story that I told and in some of the practical places to start. So in many ways that was sort of the seed to what would become this book, because honestly, while my interest has been in educational technology for a while, I would not have guessed, I would have written this book, but really it was the need to address something that I think we’ve been ignoring, or just haven’t been able to find a really accessible entry point to as far as a really good learning opportunity and even a good teaching opportunity for us. I was really inspired in this book to say “Okay, let’s come up with a starting point for at least considering what role mobile learning can play. And let’s start developing our curiosity and see where we go from there.

Rebecca: Can you talk a little bit about who the audience of the book is?

Christina: I really tried to make this book to the person who is excited about teaching, they really care about their students’ learning experience, even if they’re not so excited about the idea of students learning on a mobile device. And I would describe the audience that way, because I think that’s the audience that a lot of the enthusiasm around mobile learning has been missing. And we haven’t had that critical mass of instructors who are finding a good entry point in. So I would say it’s like the learner first, tech second, type of instructor who uses technology, normally, because they see it has a real benefit for students. And they may not always be comfortable with it, but they’re willing to try things as long it isn’t too overwhelming. So with that audience in mind, I really tried to take a beginner approach to tech. I explain how QR codes work, how you can create one, might even explain what the share icon is, because that’s really important for fluid learning and connecting our learning experiences. But I also allow space to dive into more course activities and possibilities that you can do with students, even if you don’t feel completely mobile tech savvy, because I’m somewhat in that boat as well. Of course, I learned a lot through this book, but I hope I did some of the learning and pre work so that faculty readers and other educators can just feel free to try things out, even if they’re not totally sure how they feel about these things.

Rebecca: Can you define what you mean by mobile learning, just to make sure that we’re all on the same page early on the conversation?

Christina: Yeah. So mobile learning, first and foremost, makes us think of learning on a smartphone, which mobile learning can sometimes mean like tablets, and even non-smartphones. But we’re normally talking about smartphones, phones that have the capability to connect to the internet, especially because increasingly, most people, most adults, have mobile phones. But I do think a little bit larger about mobile learning as well, just acknowledging the fact that we learn in motion. I think a lot of us sit in front of a computer for a lot of the work that we do. But what I try to guide us to think about is the fact that we learn and work in multiple places, with our laptop, with our phones, while we’re on a walk, while we’re on a drive. We do not stop learning or stop thinking the second that we are no longer in front of a screen officially working on things. So I also try to tease out that much larger idea of we are learners in motion and that we are learning and responding to our environments.

John: And smartphone ownership by students is close to being ubiquitous, nearly all students have a smartphone. And they normally have them with them all the time. And they use them regularly for learning. Yet there is some faculty resistance to students using smartphones in the classroom. How do you address that when faculty say “I don’t allow smartphone use in my classes?”

Christina: I think I take a balanced approach to this. So first, I acknowledge that and understand. I think even our students don’t really like how distracted they constantly feel by technology. Our institution actually just facilitated a student engagement panel with students talking about creating a collaboration around student engagement and learning with faculty. And even that was expressed by the students themselves. And that was corroborated by the research that I looked into. So, I think, and I have this mantra a lot throughout the book, which is somewhat the mindful aspect of it as “Well it’s okay, let’s acknowledge and notice that we have that skeptical feeling, but sort of suspend it and just be a bit curious.” So my first piece of advice is to talk with students directly about this issue, because our classes look different. They’re small, they’re large, they’re gen ed classes or major classes. So I think it helps to first talk with the students, maybe on the first day, if you’re discussing the course syllabus, “What should tech use look like in the class?” It can either be in class or in an anonymous form where you’re saying: “Some research has found that cell phones can be distracting not only to the person using it, but to the person next to them. How do you feel about this and your learning environment?” Then that can help at least bring them into the discussion, so that with whatever you decide, they feel like they have had some say and input, or at least some understanding of why you do what you do. That being said, I would definitely not support just a total tech ban. And that’s because, and the book does get into some of this research, there’s pretty strong indication that students are using these phones for e-texts, sometimes they are caregivers who really feel anxious if they don’t feel like they’re going to know right away if there’s an issue and they’re the primary contact. So there’s lots of evidence that by banning this technology altogether, we can do real harm to the students who really need it the most, which overwhelmingly are women, or people of color, and people with disabilities. So I wouldn’t encourage a total tech ban, a conversation with students, and really, similar to what James Lang has talked about in his book Distracted, that we don’t have to take an either/or stance, it’s not really reasonable to expect totally undivided attention. I mean, think of any faculty meeting and how many phones are even out during those. So just thinking realistically, but also maybe guiding your students, like, which point in class do you think it’s really important to put away the phones because you’re just talking to one another, and then maybe prompting students to do that. Whereas other active learning situations, you might not worry so much about the technology being used, because the activity itself is so engaging that you don’t really have to worry about that. So overall, I actually encourage us to think more about the mobile learning possibilities outside of a classroom, because I actually think that that’s where its virtues come out a lot more than it’s vices.

Rebecca: I’m really struck by the idea of this fluid learning and learning on the go. [LAUGHTER] And having learning in your pocket and work in your pocket. Your story was reminding me that just the other day, I was enjoying the nice weather, but had a lot of work to do, so I got out my mobile device and I talked through the presentation I needed to give so I could get an outline done while I was on a walk without having to be at a computer. And there’s lots of ways that we can use our devices. We talked a little bit about QR codes, and that might be one obvious way to use a mobile device in a classroom, but what are some of these other ways to use a phone that are in these other spaces that we don’t always expect?

Christina: So I think your example of being on a walk is one that I talk through, because part of the book, a fairly large section of the book is called “Start with Self.” And this is really guiding us through the basics of what it means to be a mobile learner, what are some basic skills that will help you actually become more familiar with what it is to be a mobile learner firsthand, because we’re really not used to thinking of ourselves in that way. And I like the walking to sort of get a break, but you’re still actually being very productive. And maybe you’re being more productive because you’re breaking up your thinking, your body is moving, your muscles are moving, so your brain is likely going to be better and more responsive. But I think, for most of us, we have to sort of walk through the steps of “Okay, but how do I make that happen? How do I use voice to text in order to be able to speak into the phone and have the text written out? Where do I do that? What app do I use?” And along with fluid learning, which is the idea that we design learning activities so that if we do our learning in one place, we can then access it in a useful way, in a different context, a different device, in a different situation. So it gets into that decision of am I taking my notes in a app that I can easily access when I do decide to sit back down at the computer? So I think going through those simple steps of “Okay, what buttons do I have to press? How do I find out how to do that? What tools and processes are going to work best for me?” I think is something that we have to start with, because many of us aren’t used to putting all of those pieces together. But just to use this example, again, the idea of being able to walk and learn in a productive way, is a really good example of something that’s good for our bodies that in a way actually takes us away from screens a little bit because we’re not so focused, even on the screen in front of us, we’re just using it basically as a recording device. And that’s why I do like us to think a little bit broader about mobile learning because yes, it is learning that is made possible because of phones but it is not always just us with our thumbs staring at this teeny tiny screen, but it’s also how it allows us to take pictures of things that we find so that we are actually connecting whatever we’re talking about in class to something that we are seeing in a completely different context. And if we think about the application that we make possible, how much more powerful is that learning that we’re able to take it from our environment, and then find some way to share it with our classmates, such as a shared messaging platform or a shared folder where people can put their pictures, I’ve heard really amazing examples, especially in like biology and STEM fields, where instructors are using, whether it’s something like social media or just a shared photo folder, where both the instructors are sharing photos and asking their students to identify them, sometimes on a daily basis, where also students are actively collecting samples via photos. And then they are working as a class together to label the genus or species of whatever leaf, plant, or whatever that they have identified. So I think that answer was a little bit mobile in and of itself, it might have kept going, but I think it provides some examples.

John: In the title of your book, you use mobile mindful, rather than mobile learning. Why is that distinction important?

Christina: Even stepping back to when I was thinking of mobile learning directly, I was really wanting to use my phone more productively so less mindlessly, because I was noticing I was just going to my phone to pass the time. And I was doing things I wasn’t even interested in or was consciously thinking of. So I began thinking, “Okay, how can I redirect this habit into something that is more intentional?” So that’s one reason for the use of the word mobile mindful is this idea of intention, and using our phones for the things we actually want to do rather than just for this pure distraction. But I also use the word mindful with it as a hopefully less intimidating and less techie sounding approach to it. So when I think of mobile mindful, I think of something that’s mobile aware, or mobile-ish, or it’s an adding a piece to our already existing rich ecology for learning that we create in our classroom. And just adding this as like an extra tool, an extra really powerful way to connect all of these pieces together and help our students learn more often and think about the content more often. So it’s a mindful approach to mobile learning, but also like, let’s start with mobile aware before we like go diving into mobile learning. So I contrast it with mobile first learning, which some people are doing amazing work on, which is putting in the constraint and challenge of let’s try to create a whole learning environment that can take place on a phone. That is not the approach that I take in this book. I think it’s productive for most college and university instructors to first start with, “Well, how can this be one piece and one delightful added element to all of the good work that we’re already doing?”

Rebecca: I’m curious in your role as an instructor and in a teaching center and your interactions with students, what are some of the most interesting ways you’ve seen that students have just adapted to using their phones to help with learning?

Christina: Well, I’ll answer the question, but I’ll also add something to it that I think is important for us to realize, that once we go through the learning process of being a mobile learner ourselves, there may need to be a little bit of prep work that we also do with students. Well, a lot of our students have only known the world that is mobile phone capable, it doesn’t always mean that they are ready to be mobile learners. They have definitely internalized messages that phones are bad for them, phones shouldn’t be in the classroom, even though they bring them in anyway. So there’s very much this vice type of attitude towards it. And therefore they haven’t had always a lot of opportunities to use their phones as these powerful learning devices. So I would add sort of the caveat of “Yes, students are doing amazing things and can do amazing things, but they may need to be guided into it a little bit just as much as we do.” So with that being said, I would say that some of the exciting things that students are doing and going back to QR codes, I really liked the example of audio essays that were taken to specific places. And again, QR codes have become so much easier to both use and create. You can basically create them from any browser. The QR codes in my book are purposely created for free by right clicking on any website and there’s a drop down option that says create a QR code. You can create fancier logo specific ones, but I decided to just use the default one as sort of a demonstration of the fact that they are really easy to create, and that’s how I went about it. So I think even just adding an element to maybe research presentations or things for a specific audience where you say, “Okay, how could you use a QR code to direct people to a different learning element?” And so it might be directing them to a piece of audio where you’re explaining something that is in a very specific environment. So again, thinking about learning being mobile is you are creating learning experiences that take place in very specific locations, or could take them to a form that they fill out or a petition or something like that. So I think it creates a lot of convenience and thinking about your audience and makes it a little bit more creative. And then the one other really interesting use that I cover, and I talk about the ethics of mobile phone use and inviting students to use their mobile phones. That’s actually a really good opportunity to get students to think more critically about the data being collected on them. So some faculty have done really interesting work in places like statistics, or other data analysis type of classes, and students have been invited to download the data that is collected about them on social media or on Pokemon Go, especially those that are mobile dependent, like especially Pokemon Go. It not only teaches the students a really useful content skill and applies it, but it helps them be a little bit more critical about what is actually going on behind the scenes when they don’t actively take a role in limiting data sharing about what they’re doing and where they are. So I think that type of application of getting students to think and actually dig into their own data is a really good example of what I think faculty could start to find as really exciting about mobile-mindful teaching, as they start to see that there is a lot they can have students do that really isn’t as possible in other ways.

John: You mentioned QR codes. When they first came out, they were really useful tools, but you had to dig up a specific application to scan them. Once smartphone manufacturers allowed the cameras to directly read and respond to QR codes, it became such a game changer in terms of their use. I don’t think I’ve given any presentations, either in class or at a conference in the last three or four years, except during the time when all instruction was remote, and then I was more likely to drop URLs in the chat. And it just opened up so many great possibilities for sharing resources with students, with colleagues, and so forth. I’m still amazed at the number of faculty who don’t know how to use QR codes. And I was really glad to see you had a discussion of that in the book in terms of how instructors could use those within their classes. You mentioned a little bit about the use of QR codes, but how might instructors use that in their class?

Christina: Yeah, so and just as a funny note, back to the audience, my mother is reading my book, and I asked if she’s tried any of the QR codes yet. And she said, “What’s a QR code?” [LAUGHTER] And I said, “Oh, maybe you haven’t gotten that far in the book yet.” But then I was explaining it to her. And she’s like, “Oh, it’s what’s been on all of the restaurant menus.” I was like, “Yep, those are the ones.” So I also think of like, you don’t know what a QR code is and you’ve seen it, but you haven’t connected the dots. I’m hoping that this book will connect a lot of the dots. So I will give a couple of really useful examples of an instructor intentionally using QR codes. So, I think in the spirit of Universal Design for Learning, it can be really nice to add QR codes to print handouts, because I think sometimes students do like to have print handouts because it helps them resist some of the distraction that comes with phones. They like having something tactile, but by putting a QR code on them, if they would rather consult something on a phone and take digital notes, they immediately have that option. So I think that’s something that’s fairly easy that can be done if you use print handouts, but want to be conscious of people potentially using mobile phones, or directing people intentionally to other websites by using their phones. My other favorite, which I think is also useful in other contexts, is when you want to get quick feedback from your audience, such as students, displaying a really big QR code on a projector. And then even in a really large class, they can pretty easily scan it and then they can give you some really useful feedback that you have in a digital form that can be automatically analyzed or you can quickly go through it. So I think of some of the really classic active learning strategies that we may be familiar with such as exit tickets, what you want to know from students at the end of class. It might be the muddiest point, where you want to know what students are still confused on, or one-minute papers, where you want a really quick reflection about what they’ve learned in the class. So by displaying that QR code, students can take the form there, and then you quickly have all the data. Inversely, you can also do this at the beginning of a class, if you want to ask students, either three review questions, or you want to ask them three questions that are just going to prime the pump of whatever you’re about to discuss to sort of see what they know before you’ve even covered it. While I didn’t do it with the QR code, this was one of my favorite mobile learning activities that I tried the last time that I teach. Because it was an asynchronous online course, I wanted to get a sense of students feeling like I am responding to what they’re learning and thinking. So I would start the week with a really short form and say, “This will take you five minutes, I just want to know what has your experience been doing primary research? Do you know the difference between primary and secondary research?” And then I could address that feedback directly into my instructional video. So it would create that sense of presence, even though it was an asynchronous course. And by telling them it would take them five minutes, they did it right away. So like, that’s kind of the magic of micro learning, which is, I think, one of the superpowers of mobile-mindful learning is if you can break things down into smaller chunks, students will do it. And that’s kind of the interesting course design pedagogical challenges, to figure out how to get things into smaller pieces.

Rebecca: I think one of the things that we often assume is that the students who are using their phones for learning or to complete work are more traditional aged college students. But from my experience, [LAUGHTER] it’s often adult learners who are using their phones the most, because they’re often double timing as your example in the van [LAUGHTER], or at soccer practice or during swim lessons and trying to complete a module or reading the captions on a video, or [LAUGHTER] any number of other things, getting a start on a paper or trying to edit or providing feedback to peers or something. So they’re taking it with them, and often maybe in an environment where there’s other things going on, but trying to make progress on something in the little snippets of time, those small chunks of time that might be available.

Christina: And that’s what I think is useful about thinking of this fluid learning environment is, of course, we don’t always want to be learning in that context. We want our students to think deeply, we want them to have time to really mull over ideas and work in larger chunks of time. But what I’ve come to realize is that there really is quality learning that can happen in those snippets of time, mostly by frequency. Because I think a lot of times with the way activities and courses are set up is that the students are cramming right before class, the last possible minute, to do everything they were supposed to do over the last week. And we know from experience that this does not produce quality work. And it doesn’t bring into our class, a really curious thinker who’s really been mulling over these ideas. So I think if we reframe this sort of micro learning as “How would your students think differently, if they thought about your course content four times a day, even if it was in really small snippets?” They would probably be a lot more prepared and have more interesting things to say once they do sit down with that hour to work on things. So even if we sort of dread and don’t love the idea of our students doing things while waiting in line for five minutes, or being in a waiting room for 10 minutes, I think reframing it as like this is a piece that will contribute to a longer work period. I think that’s a lot more inspiring.

Rebecca: You know, from my own experience, I get more reading done, because sometimes I have my device read to me and I can do that in the car or in other places… maybe not good for research kind of reading but good if I’m trying to get background knowledge on something or keep up with something that’s current.

Christina: Rebecca, you’re narrating and describing exactly the types of things that I want readers to notice about themselves, about how they learn, because I think we normally don’t notice these things. We just sort of do them because we’re trying to just do what we can. And what we want to get students to notice about their own learning emotion as well.

Rebecca: I mean, I’m a designer who designs for mobile devices, so I’m already sold. [LAUGHTER] But I think it’s important that we recognize how often people are using their devices already, and all the ways that we could use them that we don’t always know that we can. My students are often really surprised when I show them some of the features that are available to them on their phone that make their lives easier.

Christina: Yes. Exactly. And that’s why we have to take students along with us and pointing things out like, “Oh, do you know how to do this? Do you know that the learning management system has an app? Do you know that it will give you push notifications when I message you, so you don’t have to worry about catching up on my emails as much?” I think those little nudges like, “Oh, did you know or how do you keep notes on a phone?” I think those types of nudges and getting them in the right direction will help in your class and throughout their whole lives.

John: And you mentioned that you got started on this through a UDL approach. And smartphones enable a lot of assignments that can be done in multiple modes. Could you talk to us a little bit about how instructors might use that to give students multiple ways of demonstrating their learning?

Christina: Yeah, this reminds me of a course activity that I propose in the book. And it’s called “untethering the research presentation,” because I predominantly teach writing and rhetoric to first-year students, they’re required courses. So I think students are really used to doing slide presentations for their classes. And I think they do that because we’re comfortable with them and so it just becomes this routine thing that doesn’t have a lot of love and spirit behind them. So I think this idea of untethering the research presentation is like, let’s think of this in a little bit of a different way. If we’re not using slides, what else can you do? Is it a really engaging discussion without technology? Is it a video? Is it coming up with a social media campaign. And what I like about that idea is not only is it a more creative and authentic way to put whatever they’ve been researching into action with a real audience, but it gets them to think in a different way about how that information lives. So I think mobile learning can be a really important part of this, especially if students are thinking about who their audience is. They may determine that their audience is going to best be reached on a mobile device. So if they’re doing a video, and they determine that their audience is most likely going to look at this on a phone, how are they going to design that video accordingly? If it’s on social media, then doing something in portrait might be the best because it scrolls through better that way. So I think prompting our students to also be, depending on their field, be prepared to be mobile practitioners and how they can reach a mobile audience. Another example I use is if you are a math educator, we hear about the new math and reaching out to parents about how to guide them through that. How many of your parents are likely going to maybe be smartphone dependent, meaning that the only reliable internet they have at home is on a phone? So how are they going to use that sitting next to their child helping them with math? So I think by posing those types of ways of presenting information for a specific audience, is a good example of both inviting students to express their learning in a way that they are comfortable with and excited about and speaks to their strengths, but also getting them to think about the audience for the work that they’re doing too, and how to demonstrate that learning to an audience in a way that is relatable and accessible to them.

Rebecca: So one of the things that got me really curious about how students are using mobile devices is actually, how they might even engage in the learning management system. So we talked a little bit about having an app, but also sometimes there’s a web version that’s made responsively, and also exists on the mobile device. And what I’ve discovered often is that those are sometimes different, or the way you even get to information material is different. So that’s always something that I start talking to my students about is like, “Okay, if you’re using the app, you can do this one thing, if you use the website, you can use this other thing.” I’m mentioning this, in part, because the way that students are engaging with their materials sometimes is really different if they’re in the app of a learning management system versus the website version of it. We might have micro lessons or small activities that we’re doing on our devices, like videos and things and those experiences might be really different. I’m curious about the ways that we can help faculty become more aware of the different ways our students are using their learning management systems, even on our mobile devices.

Christina: Yeah, so that’s great. And I’m glad we’re bringing it up. I highly encourage us to regularly take mobile test drives through our materials. I think it’s a really good place to start. So pull up your syllabus on a phone, what does it look like? How easy is it to navigate how when you open up links that are there? How many clicks does it take or how many taps if we’re thinking mobile mindful? How many taps does it take for them to get to the content that they want to get to? So I think actually going through the tactile experience of going through your course materials on a phone is really insightful, because I actually hope that you’ll find things work a lot better than you expect, because I think mobile accessibility has gotten a lot better. And I think sometimes we might still be thinking in like a 2004, even 2012, realm of like, where everything just looked terrible on the phone. I think we might be surprised when we actually go through that things scale, and are more responsive than we expect. So I think that that’s a great place to start. If you use the learning management system at your institution, and you’ve never looked into whether they have an app, you can do that. Download it. You might discover things, like I mentioned sort of offhand earlier, that there are push notifications whenever you use the announcements forum, or whatever it’s called in your learning management system. So students get that right away, rather than hoping that they get into their email. So you may discover that there are certain surveys that work okay, but if you maybe used a slightly different tool, or you broke up the question in a different way, it might be even more responsive. And that might make you think, “Okay, if I actually just break this one 30-question quiz into three 10-question quizzes and open up that access so that they can take it as many times as they want, and then I tell them in class, I want you to do these, you can do them on your phone, it’ll probably only take you 10 minutes a day, I mean, then you start to think of how much they’re practicing and reviewing the material so that they don’t even have to think about it anymore, they can get right into the more complex thinking. I think even that test drive mentality of like, “Okay, let’s see how it looks,” then I can sort of guide students on what I think works well on a mobile phone and what I think doesn’t work well on a mobile phone. And then even, and this is what I was doing throughout the book, is taking screenshots that I wanted to save and show in class, okay, this is how it looks. It really helps reinforce that for students, and then going through your course texts, trying to identify what works well, on a mobile device, tell students to do that. You might also feel free to say: “This one text, it really doesn’t respond on mobile well, that’s something I would say to do on your computer, to do offline.” I think talking students through those options really gives them a lot more agency, because I think a lot of our impulse is to say, “Don’t use your phone for the course, it’s not designed that way.” But they are, for different reasons. Sometimes, they’re just going to do it that way. So if instead we can say, “Well, the discussion forums work well if you do a video post, but otherwise, if you need to cite things it might not.” So by giving them an action and plan, rather than just saying, “Don’t do it,” I think that’s gonna get us a lot farther. And I know that in doing this test drive and thinking about how we can leverage those five and ten minutes, it actually got me really excited to think about quiz design, how I get feedback from students, and even how I design my instructional videos. In the UDL mindset, I started to record my videos the same, but I would just pass them on to YouTube as well, instead of just in the learning management system, and then I would have a link that says access on YouTube. And then I would make that into a playlist. It’s not really any extra work, it’s just organizing them into one list. And then it gives students the opportunity to just keep playing through, which we probably know, as mobile consumers ourselves, is that it’s easy to get us to buy in, if it’s only a three-minute video. But then we’re like, “Okay, let’s just do one more three-minute video. And then we’ve been watching videos for a half hour very easily. So if we can use that capability for good, [LAUGHTER] I think that can be something exciting for us.

Rebecca: Christina, did you just suggest designing a learning rabbit hole? [LAUGHTER]

Christina: I sure did.[LAUGHTER]

John: We gave a workshop recently where we encouraged people if they were using videos in their class to do the embed, rather than sending students to YouTube, because that rabbit hole could often take them in directions away from the course. But if you’re directing them to a playlist with a whole series of videos, then having that rabbit hole could be very useful.

Rebecca: That’s downright sneaky.

Christina: Yeah, but let’s use the sneakiness for good. But, doing the test drive, we can also recognize where things are distracting if we tried to take them to a mobile device. And we might just be transparent about that, and for that reason, suggest that they don’t go in that direction. So it’s why it’s this mindful approach. It’s just being aware of what works well and what doesn’t, and giving our students some direction accordingly.

Rebecca: Sometimes that test drive can reveal even little details like should this open in the same window or a different window?

Christina: Mm hmm.

Rebecca: Because some tools are fine on a desktop, but as soon as you try to do it on the mobile device inside of the learning management system, it’s a nightmare.

Christina: I think that’s actually a really good example of how I think going through this thought process will reduce friction, and overall just improve the teaching design in general, because we found that with online teaching, too, is that when people began teaching online overall…I mean, as long as they did it, right, of course, and took a good approach… it actually often increased the quality of their in-person or on-ground learning as well, because it was just a different way of thinking about it. And it helped you see where there were barriers that you could take away. So I think that’s a good example of, it just helps you pay attention to the learning experience in a different way that could give you really good insight overall.

John: We always end with the question, what’s next?

Christina: Well, first is, a little bit of a break. [LAUGHTER] I definitely want to talk about the book, and I will be, but I’m taking just a little bit of a pause. But during this pause, I’m actually putting together content for a blog to kind of be the “what’s next” of the book, because the book is an invitation and it’s a framework for us to get started with mobile learning. But from there, I know that there are people doing brilliant things with mobile learning, or they’re going to have lots of light bulbs that go off because of this book. So I want to continue the conversation. I didn’t want it to end with the book. So I plan on contributing content myself, but also inviting people to share their mobile learning strategies, victories, challenges, stories. So I may provide my email address so that people can feel free to contact me if they would like to contribute something. I’m gathering up goodies so that I can start to share them out into the world. And then I also want to work with faculty to research how the application of these strategies are going, because I’d like to see the evidence and put them out in more formalized ways so that we can really build and make this a practice that is more common, more accepted and really is convincing that it is what students need and provide guidance on how to do it well.

Rebecca: Well, thank you so much for the book and really thinking about introductory audience.

Christina: Thanks a lot. This was great.

John: I really enjoyed reading the book and I’m really happy we can share this with our listeners.

[MUSIC]

John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

[MUSIC]

261. Social Justice Assessments

Traditional methods of assessing student learning favor those students that reside in well-resourced school districts while leaving low-income students at a substantial disadvantage. These grading systems also encourage students to focus on their grades rather than on their learning. In this episode, Judith Littlejohn, Meghanne Freivald, and Katelyn Prager join us to discuss a variety of social justice assessment techniques that can help to create a more equitable environment in which all students can be successful.

Judie is the Director of Online Learning at SUNY Genesee Community College, Meghanne is an Instructional Technology Specialist at Alfred University, and Katelyn is an Assistant Professor in the English Department at the Fashion Institute of Technology.  Judie, Meghan, and Katelyn worked together on a SUNY Faculty Advisory Council on Teaching and Technology committee on social justice assessments.

Show Notes

Transcript

John: Traditional methods of assessing student learning favor those students that reside in well-resourced school districts while leaving low-income students at a substantial disadvantage. These grading systems also encourage students to focus on their grades rather than on their learning. In this episode, we explore a variety of social justice assessment techniques that can create a more equitable environment in which all students can be successful.

[MUSIC]

John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

[MUSIC]

Rebecca: Our guests today are Judith Littlejohn, Meghanne Freivald, and Katelyn Prager. Judie is the Director of Online Learning at SUNY Genesee Community College, Meghanne is an Instructional Technology Specialist at Alfred University, and Katelyn is an Assistant Professor in the English Department at the Fashion Institute of Technology. Judie, Meghan, and Katelyn worked together on a SUNY Faculty Advisory Council on Teaching and Technology committee on social justice assessments. Welcome Meghanne and Katelyn and welcome back, Judie.

Meghanne: Thank you.

Katelyn: Thank you.

Judie: Thank you.

John: Today’s teas are:

Judie: …I have Lady Grey.

Rebecca: That’s a good one…

Judie: …In my DTL mug.

John: …a nice Desire to Learn mug.

Meghanne: I have iced green.

Rebecca: And Katelyn, how about you?

Katelyn: Mine’s water right now, if it were the evening, I would have one bag of peppermint and one bag of chamomile together, delicious.

Rebecca: Sounds nice and calming.

Rebecca: I have hot cinnamon spice tea.

John: And I have black raspberry green tea.

Rebecca: We’ve invited you here today to discuss your work on social justice assessment. Perhaps, we can start with a discussion on what you mean by social justice assessment.

Judie: So social justice assessment considers factors such as race, culture, language proficiency, socioeconomic status, and ability while working to dismantle systems of power, bias, and oppression in evaluation of student learning. So various approaches including equitable assessment, labor based grading, and ungrading, as they relate to the purpose, process, wording, and structure of student learning assessments are included. So we’re trying to focus on the learning that our diverse students achieve as it relates to specific learning outcomes just to mitigate the influence of dominant norms on our students’ grades. So we’ve all been working together for the last couple of years on a SUNY task group that was part of the Faculty Advisory Council on Teaching and Technology, which I chair. So we’re a subcommittee of an Innovations in Assessment group, and there’s a couple more of us who couldn’t make it today, but we’ve been a really close-knit group, I think, working together for over two years. And we really enjoyed the project, which resulted in a website with all these artifacts on it that people will be able to access. And we’re hoping down the road that we can continue our work, but we’ll get to that later on in this conversation.

John: And we’ll share a link to the overall website as well as your group-specific component of that in the show notes. So this was partly implied in your response defining social justice assessment, but, what are some of the shortcomings of traditional grading systems in terms of equity?

Meghanne: When we were doing our research on this topic, we encountered many drawbacks of the traditional types of assessments that we all experienced all the way up through school and into college, and I’ll share a few of them. One is that the focus is often on the grade rather than the actual learning process and what the student will actually be able to do, and be able to learn as a result of engaging in the education process. They just focus on the grade, “what’s my grade?” and that sort of misses the point. It creates a system where students are compared to each other rather than having the focus be on individual growth and achievement. It also can put students at an advantage or disadvantage based on characteristics such as race, ethnicity, socioeconomic status, disability status, language proficiency, and lots of other characteristics that students themselves don’t have any control over. We found in our research that traditional assessments tend to favor white, affluent, high-achieving students, and that really isn’t who most of our students are anymore. So we really need to remove barriers and create a way for students to accurately represent the learning that has taken place.

Rebecca: So you hinted to this in your response about traditional grading systems comparing students to one another. So thinking about that, what role should students play in determining how their learning is assessed?

Katelyn: I’ll tackle that one, and I want to answer it with a disclaimer to start because social justice assessment is an umbrella term that has all of these different strategies that are wrapped up in it, and each of those approaches, whether it’s ungrading, or labor-based grading, might have a slightly different response to that question. They all share the same goal, that students should not be systematically disadvantaged by the assessment mechanisms, and that we want to increase student agency in the classroom. We want students to be active participants in their own learning, but the actual question of how students might participate in determining their own assessments might look very different depending on who you’re talking to and what approach they use. Maybe it’s literally helping design the assessment mechanisms, the grading contract, grading rubric, maybe it’s creating flexible assignments that allow students to determine what learning is being assessed, or in the case of ungrading, maybe it’s just deprioritizing the assessment entirely in order to emphasize the individual student’s learning journey through the course. So I guess my answer, tentatively to your question, is yes, students should be participants in determining how they’re learning is assessed by the big how, and why is going to differ.

John: As you noted, there’s a wide continuum of alternative grading policies that can fit under this category of social justice assessment. Some of them are not that much different than traditional practices, and others are quite a bit different. One approach, which is much closer to the traditional grading systems that people are already using is a system of mastery learning. Could you talk a little bit about what mastery learning is and how that could be used in the classroom to provide a bit more equity.

Judie: So mastery learning is, instead of assessing a student or evaluating a student with one assessment, and giving them that grade, the students are able to go back and revisit the content and work again on any material that they didn’t understand or try things over again. So it’s an iterative process, and they should get some sort of formative feedback in between attempts so that they can understand what it is they need to work on and focus on. And this way, it’s more equitable, because the students are able to take the amount of time that they need to work on the assessment, they can access any review materials that they need to establish their foundational knowledge and continue on. And it just really helps the students learn and grow. And I think it’s a great way to establish foundational knowledge. I use it myself in all the history courses that I teach, and I just think it’s a great process. If you think about it, any athlete, that’s what they do. So if you’re learning how to play baseball, how many hours are spent in a batting cage, or like on the pitcher’s mound, how many times do you try again, and again, and then again, until you are able to do it correctly, or do things accurately? So I always liken it to use that sports analogy, because I really think that helps people understand that students’ learning… you have to practice and you can’t tell somebody something once and expect them to integrate it into all the knowledge they already have, and be able to recall it instantly. So I just think it’s a great way to level the playing field of students so that when you move on to the next part of your content, they all have the same foundation, and they’re ready to go forward.

John: And by explaining it to the students that way, in terms of a sports metaphor, it’s something that they can pretty easily connect to, and I think it also would help to promote a growth mindset, which we know is effective in increasing learning as well.

Rebecca: Another assessment strategy one might use is minimal or light grading that falls under this social justice umbrella, and is a bit different than mastery learning. Can you describe what minimal or light grading is?

Meghanne: Yeah, I’ve seen this described in a couple of different ways. This isn’t something that we really included in a lot of our research, so I kind of looked this up just a little while ago and it’s very interesting. And one approach is more on like the whole course level. And there’s another approach that can be taken on an assignment level. So for an entire course, what an instructor may do is that they would assign assignments throughout the semester, but most of them would not be graded, they would be used as like a conversation piece. And they would be discussed and gone over during class, which would then provide opportunities for the students to seek clarification and for the instructor to provide feedback in the moment. So then the assessment then becomes part of the learning process. So then when there are a small number of assessments that are given for a grade, then when the students get to those assessments, they’re not as intimidating. They’re things that they’ve done with their classmates, they’ve done them with their instructors, they’ve done them in class. So I think it’s a very interesting strategy because it removes a lot of the anxiety that students may have around assessment, because it’s just something that they’ve done in their class. Another take on this that I’ve seen is, on an assignment level, something like a paper, something that may require a lot of revision, where when the professor is grading that assessment, they would maybe not take the time to go through and mark all of the grammar and spelling and mechanical errors, but maybe they would look at a section of that, maybe point out some things the students are doing over and over again, but not mark up the entire paper, but just say, “Okay, these are the things you need to pay attention to that are recurring through your paper.” And then as they read and grade that student’s paper, they focus more on the message that the student is trying to convey and the ideas that they’re sharing, rather than the mechanics and the grammar and the spelling.

John: And one common thing I think, to both mastery learning and minimal light grading is that the goal is to provide students with feedback. In some cases that can be automated. Mastery learning systems involve some degree of automation, sometimes by textbook providers, or perhaps adaptive learning systems, or it could be questions that you put together. But if you’re going to provide feedback on writing, it can require a lot more time. And a minimal light grading approach allows faculty to provide feedback on the most important things without taking up as much time to allow faculty to provide feedback on a wider range of topics, which, again, is I think, to some extent in the same sort of spirit.

Rebecca: Light grading can help not intimidate a student with too much feedback. If you see just a paper completely marked up, it might feel like there’s no possibility for moving forward or revising. But emphasizing what’s most important to change, or most important to focus on can help a student prioritize. And this can be really important to someone new to a discipline who might not know what’s most important.

Katelyn: I’m so glad you said that.

Meghanne: There’s an element of trust there as well, because if we point out what a student needs to focus on mechanically or grammar wise in a small part of that paper, then they can be trusted to then use their judgment to go through it and read it more carefully, and then make those edits based on the feedback that they had received. So it is visually much less intimidating. Plus, it might be a motivating factor for some students too that their professor is trusting them to be in charge of that revision.

John: Another type of social justice assessment involves contract grading. Could one of you talk a little bit about how contract grading fits into this category of social justice assessment?

Katelyn: Sure, I think contract grading is one of those terms that’s gaining some broader popularity and recognition. So it’s probably a term that may be pretty familiar to a lot of instructors at this point. So maybe it doesn’t need a lot of explanation. I’ll just say there’s a couple of different models of contract grading. In some cases, the instructor might provide that contract at the start of the term. In other cases, the instructor and students would be able to negotiate that contract collaboratively together at the start of the term so that students have more of that active stake in the contract itself. Generally, the grading contract would lay out certain requirements which students would need to fulfill to receive their desired grade. And that might include requirements related to attending class or conferences, completing low-stakes assignments, completing major assignments, maybe some page- or process-based requirements. But the bottom line is that the contract gives students a clear picture from day one of the work required by the class so students can look at that contract and know exactly how much work they’re going to need to complete from day one, to get the grade that they really want to receive in the course. I think the additional benefit of contract grading for our conversation is that it decouples grades from assessment so students have more space to take risks in their work rather than aiming for correctness. And on the faculty side, faculty can respond to the content and spirit of the students work as opposed to justifying a grade. I think most important, though, because this system privileges students who are investing the time and effort into their learning, all students have the same potential to earn a high grade in the course regardless of their knowledge or ability with the subject matter prior to the start of the course. So to use another sports metaphor, it works to level the playing field on day one for students who may have very different levels of preparedness and experience with the subject matter.

Rebecca: Another strategy that folks might use, which we’ve certainly talked about quite a bit on this podcast at various times is peer assessment. Can you talk a little bit about what that looks like and how that fits into this social justice model?

Judie: So peer assessment, or I tend to call it peer review, helps to build student investment in writing, and helps the students understand the relationship between their writing and their coursework by helping them engage with the writing in a way that encourages more self reflection and works to help them build their critical thinking skills about their own work. And I think it also helps the students learn from one another, because they’re sort of trying to evaluate their peers’ work against the requirements for the course. But then you also look at your own writing in a new perspective, and you learn from what you’re seeing your peers write and from the feedback that you’re receiving from your peers.

John: Might students perhaps take feedback from their fellow classmates a bit more seriously than they do feedback from their instructors.

Judie: A lot of students self-report that they learn more from this peer review activity, because they’re trying to identify and articulate weaknesses that they’re seeing in their peers’ papers, and also in their own. And I think trying to incorporate feedback from both their peers and their instructor into their own work, I think, just helps raise that awareness and any kind of feedback that’s constructive, as they think about it and reiterate it and rewrite their work. It just helps with their critical thinking. And I think just raise awareness of how they write, and maybe they can be more thoughtful about what they’re writing going forward. I think they also, if they question their peers, say “How did you come up with this?I love this idea,” then they can apply some of this, that they’re learning from their peers to their own work, too. So perhaps that’s what you were getting at John, when you asked that question was, they may benefit more from their classmates telling them how they came up with their ideas than from their instructor just dictating what the expectations are.

Rebecca: I would expand the model to include not just writing but also other creative projects and things. It’s certainly a practice that’s pretty common in the arts, for example, to do peer review of student work.

John: And they also get to see what their peers are doing, which can serve as a positive role model. When students see that other people are doing something that they hadn’t considered doing, it could serve as a way of improving their work.

Katelyn: I think a lot of students come into the classroom thinking of their teacher as the sole reader or audience for their creations throughout the course of this semester. So anytime we can expand those audiences and have students thinking rhetorically about who else might be the consumer of their work. I think that that can benefit our students in really important ways.

Rebecca: It also seems like it’s a good opportunity to formulate community around an activity like that.

Katelyn: Absolutely.

John: One of the other areas you address with this group was the topic of labor-based grading, could you talk a little bit about that?

Meghanne: Yeah, labor-based grading removes the focus from the end product assignment and shifts it to the process of creating that piece of work. So students are provided with feedback throughout the process regarding their labor or the work that they put in. And they’re given opportunities to continue working to improve what they’re producing, and to achieve a desired grade based on a contract sometimes, so there is some overlap with contract grading, but not always. There typically aren’t penalties for students who revise and update their work, because that’s part of the learning process. And it really helps students determine what their end grade may be and how much effort they want to put in, because often, they will be given some sort of guideline for what different grades may be achieved based on certain levels of effort, or certain levels of work that are completed. And also there may be opportunities to grade based on completion rather than more of a subjective sort of qualitative grade.

John: So do you mean like using a light grading or minimal grading where you either completed satisfactorily or you haven’t, and as long as you complete a certain number of assignments or activities, you achieve that grade,

Meghanne: That or also if there’s criteria, like a rubric, and they hit all of the criteria, then they receive full credit.

John: Which becomes, actually, I think, a form of specifications grading.

Rebecca: And then one other model that you’ve talked a little bit about already today is ungrading. Can you expand upon that a little bit more?

Katelyn: Yeah, so ungrading works to deprioritize numerical grades or even attempt to eliminate them entirely. So I hope I’m not speaking out of turn when I say, I think that this is the most controversial of the approaches that we have been researching, it tends to get the most pushback from faculty because it is so different from what we have often been taught or trained to do. So instead of focusing on those numerical grades, instructors are encouraged to focus on providing learner feedback that encourages growth. Okay, I have a quote that is from an ungrading expert I’d like to share. This from Sean Michael Morris and he says, quote, “at the foundation of ungrading, lies something that could change school entirely. A suggestion that ranking and evaluation and the concomitant expertise of the ranker or evaluator is entirely an optional way of viewing things.” And I’m going to end the quote there because I think that that important kernel is that ungrading works to dismantle the hierarchy of the classroom and refocus the attention on individual student learning is an approach that requires a lot of trust between student and instructor, and a lot of student buy-in as well. Students have to be invested in the learning that’s going to happen throughout the course itself. And in a completely ungraded classroom, student grades might be based simply on a final student reflection, or even a one-on-one conversation between teacher and student about the grade that the student has earned. But because ungrading really rejects transactional grading systems, the final grade is more of an afterthought than an important outcome of the course, much less important than learning that’s occurred throughout the semester.

Rebecca: So today, we’re recording on August 9, James Lang posted on Twitter about how deep the system of creating actually is that there’s even things like discounts for insurance, for good students, or good grades. And that it’s really challenging to overcome a system that’s so ingrained beyond just our education system, but into many other systems as well. So I think that that, in part, is why there’s such a strong pushback on this particular method.

John: And we’ve always done it that way, at least for the last century or so.

Rebecca: Change is hard.

Katelyn: Yeah, I think that the traditional grading system is really embedded into not only academia but outside of academia as well. And even within a class that takes an ungrading approach, we still face that question at the end of the semester of “Well, what’s the grade going to be in the system?” because we don’t really have the option, at least at most institutions, to say, “No grade, job well done.” At least at my institution, I still have to put in a letter grade for the student. So we can work to reject that system as much as we can. But at the end of the day, we’re still operating within that same structure. And maybe that’s a question of what’s next, right? Like, are we going to see one day a future where more universities embrace this idea of learning for the sake of learning as opposed to learning for the grade? I don’t know.

John: One of the other things you address on the website is how perhaps the use of authentic assessment or UDL types of assessments might improve equity by providing a more equal playing field for students. Could you talk a little bit about how going beyond the traditional term papers and tests might provide a more equitable way of assessing students’ learning.

Judie: I think anytime you use authentic assessment that helps, or generally it allows the students the opportunity to demonstrate their learning in the way that works best for them. The students are writing a term paper, for example, they can write the paper the traditional way, or they can give a presentation or record a presentation, and still provide their citations and so forth at the end. Or they can do something visual, some sort of a PowerPoint or a nice visual display of the topic and again, cite their sources and explain their images to the group so that people understand how they’re meeting the learning outcome. And I feel like that’s just a good way if people are struggling with language, if people are just struggling with writing in general, I think that this levels the playing field, because it gives everybody an opportunity to really show their knowledge and shine and not just pigeonhole themselves into one more paper or one more multiple choice test, if they have test anxiety. Some of our traditional forms of testing or final assessment just set students up to fail. And allowing students to choose to demonstrate their learning in a way that they’re good at sets them up to succeed. And I think that’s what we really want at the end of the day. And of course UDL principles, those are Universal Design for Learning, and that does include equity in its heart. So that would definitely help to keep things equitable in the classroom. If you’re following UDL.

Rebecca: The multiple forms you were just talking about is a great example. [LAUGHTER]

Judie: Last semester, I had a student who, they’re supposed to do a blog post, and the student instead of writing a blog post, he made a video and he did it three different times. So one is on World War One, one’s on World War Two, and the third one was on revolutions, and so, this student stood in front of a whiteboard, and he had his camera set up so he could film himself. And he had his iPad in his hand. So he talked about a battle, say, for example, and he would draw it out on the board. And then he would show his citation on his iPad. And then he had other citations typed up and taped to the whiteboard. And he went on for 15 minutes, and just was making sure he explained things again, and drew little examples. And he was so animated, and so excited about his topic. And you’re not going to capture that on a written exam, or even in somebody’s written paper. It was just tremendous the way he was able to show all that he had learned and all that he was interested in, and the extra research that he had done, because he felt the freedom to pursue this topic, because he knew he was able to express it the way that suited him the past. And it was just amazing. So I think anytime we can incorporate these things, and I understand that there are times when, according to your creditor, or people have to sometimes sit for a specific certification, it doesn’t always fit, but I think if you can fit this type of assessment in, it is definitely worth it. Because just to see the joy in students when they can explore and expand their knowledge, and then feel confident in demonstrating that to you, it’s just tremendous.

Rebecca: I love the flexibility in demonstrating knowledge and understanding and skill sets because in some of our traditional methods, we are arbitrarily assessing something else. So we may be arbitrarily testing how well you can take a multiple choice test or how well you can take a test within a certain timeframe, or how well you can write, whether or not that’s actually the topic. So if I’m learning about history, there’s some learning objectives I’m trying to meet related to history that may or may not include writing. And if writing is not one of those outcomes that we’re hoping for, then we don’t need to be assessing it.

Judie: Exactly. He did this thing on medical advancements in World War One, it was just tremendous and he was so charming, because he just was so wrapped up in it that you just had to root for the guy. It was good.

Rebecca: I love that. So for those of us who may want to move towards equitable grading systems, what are some initial steps we might take? Because it could feel really daunting if you haven’t ventured down this path before.

Meghanne: Yeah, if you are not interested in overhauling your entire grading system, just to try this out, a nd to make your assessments more socially just, there are some adjustments that can be made to existing assignments. And really, the important thing is to consider the learning objectives and really think about what needs to be graded. So one of the things that we’ve talked about a lot in all of our different presentations that we’ve done is whether or not to grade for things like grammar and spelling, and mechanics, and English language proficiency. So in an example, like a discussion board, when you’re really interested in what the students have to say, and their interaction with each other, and the questions that they asked, does it really matter if their grammar and spelling is perfect in that instance, if they’re having a great conversation on a topic, and they’re learning from each other. So that’s one thing that we could suggest. Another is thinking about just the fact that sometimes students have challenges in their lives. They’re human beings, they have families, they have jobs, many of our students are athletes, and they have to travel and they have games and something like flexible due dates is very, very helpful for students because then they’re able to complete their work, certainly within a reasonable timeframe. But if those dates are a little bit more flexible, and they have access to those assignments in the learning management system beyond the actual due date, for instance, then that gives them the ability to complete that work without being penalized. So another mechanism would be in the learning management system, when students are taking quizzes, would be allowing backtracking, allowing students to go back and check their answers, that sometimes is a setting that a lot of professors really rely on, to try to avoid cheating. And as an LMS administrator, that is something that I see a lot. And I think that that can really be harmful to students, because many of our students are told to always go back and check your work. And if they’re not allowed to go back and check their work, that can be very frustrating. And also forcing completion is something that I would recommend turning off because again, that can create test anxiety. And often I think when completion is forced, there’s also a timer. So I think if any timers can be removed as well, then that does a couple of things. It can help remove testing anxiety. But then also, if there are students who require extra time due to a disability accommodation, then the professor at that point doesn’t have to go in and adjust all of the LMS settings for those students, because it’s already open ended and everyone can have as much time as they need to complete that assessment. So it really is just important to look at what the learning objectives are and what actually needs to be assessed. And the goal is always to remove barriers. So another thing that can be done is to just ask students, have a conversation about it, and find out what barriers they’ve experienced.

John: At the start of this. You mentioned the website that you were creating, could you talk a little bit more about what resources are there and how that might evolve over time?

Katelyn: Yeah, so the website, we have been slowly adding resources to over the past two years. And at this point, it’s becoming a pretty robust little outlet for people interested in social justice assessment. So, you go to the website, you can find an overview of the big picture theory of social justice assessment, as well as the various approaches that we’ve discussed today. We also have a really pretty large bibliography of resources for further reading for people who want to learn more about any one of these topics. And we’ve been working to develop a collection of sample assignments from faculty across SUNY. So we’re still working to collect additional sample assignments from faculty who might already be implementing some of these strategies within their classrooms. I think the more we can share those assignments with one another, the better off we’ll all be. I think a lot of us are doing social justice assessment in small ways in our classroom without realizing it. So the more we can share those resources and that knowledge, the more hopefully we can get people on board. So, hopefully, we’ll be able to share that link in the show notes. And people will be able to check that out.

Rebecca: So we always wrap up by asking: “What’s next?”

Judie: So for our little group, one thing that I think might be next for us is SUNY is updating the SUNY general education requirements that are mandated with the completion of any SUNY degree. And they’ve added a requirement for equity, inclusion, and diversity. So I’m hoping that our group can help contribute resources to that effort, and our website could be one more place where people go to for information on social justice assessment so that they can incorporate those into their courses that are designed to meet the DEI requirement.

Katelyn: Well, I’m gonna go take my one-year old to the pool. [LAUGHTER]

Judie: Nice.

Katelyn: I think, big picture, though, the “what’s next” I want to just give is, I hope that we’ll start to see more institutional support for some of these approaches. I think that there are still a lot of barriers, particularly for contingent faculty who want to embrace some of these practices. So I hope what’s next will be more departmental institutional support for this: more time, more resources, etc. But yeah, my personal what’s next is I’m gonna go enjoy this beautiful day.

Rebecca: Meghanne, do you want to add anything?

Meghanne: Sure yeah, at my institution, I am sharing this information, pretty much any chance I get, I’m meeting with our new incoming faculty in a couple of weeks. And this will be one of the topics that we discuss. And I’m also co-chair of our universal design for learning task force. And we have a few events and projects that we’re working on to spread the word on UDL, and also innovative assessments and social justice assessments as well.

Rebecca: Lots of great things coming and some really wonderful resources that you’ve shared today. Thank you so much for joining us.

Katelyn: Thank you.

Judie: Thank you for having us.

Meghanne: Yeah, thank you.

John: And thank you for all the great work you’ve done on this over the last couple of years and the resources you’re sharing.

Judie: I would just like to say that Shena Salvato is also in our group. She’s at Cortland, I believe. And Chris Price from SUNY is in our group, and they are missed today. They’ve been with us for all our other presentations. I know that Shana in particular wants to get the band back together and have some more meetings going forward so we can keep working together. And it was really good to see you guys again.

Katelyn: Likewise.

[MUSIC]

John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

[MUSIC]

253. Designing for Trauma

 Universal Design for Learning principles were developed to make our courses more accessible for all students. In this episode, Andrea Nikischer joins us to discuss how universal design principles can be expanded to address the trauma that can adversely impact student learning. Andrea is an Associate Professor and Program Coordinator for the Adult Education Program in the Social and Psychological Foundations of Education Department at SUNY Buffalo State.

Show Notes

  • Nikischer, A. B. (2021). Universal Design for Trauma.
  • Nikischer, A. (2018). Life after# MeToo: Understanding the impact of adolescent sexual assault on education and career. International Journal of Learning, Teaching and Educational Research, 17(10), 86-98.
  • Horsman, J. (2013). Too scared to learn: Women, violence, and education. Routledge.
  • Horsman, Jenny (2006). “Who will hear? Who will see? The Impact of Violence on Learning: A Historical Journey.” Canadian Woman Studies/les cahiers de la femme. Ending Woman Abuse, Vol. 25 No. 1.
  • Horsman, Jenny (2005). Moving Beyond “Stupid”: Taking Account of the Impact of Violence on Women’s Learning The International Journal of Educational Development, Gender Equality in Adult Education, Vol. 26, Issue 2.
  • Nikischer, A. (2019). Vicarious trauma inside the academe: Understanding the impact of teaching, researching and writing violence. Higher Education, 77(5), 905-916.

Transcript

John: Universal Design for Learning principles were developed to make our courses more accessible for all students. In this episode, we examine how universal design principles can be expanded to address the trauma that can adversely impact student learning.

[MUSIC]

John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

[MUSIC]

John: Our guest today is Andrea Nikischer. Andrea is an Associate Professor and Program Coordinator for the Adult Education Program in the Social and Psychological Foundations of Education Department at SUNY Buffalo State. Welcome, Andrea.

Andrea: Thank you so much for inviting me. It’s great to be here.

John: Right before this. We were talking a little bit about this, and you were a student here. So welcome back.

Andrea: Thank you. I loved my time at Oswego State, and I still have my mug and my sweatshirt in my office at Buffalo State. So it’s great to continue being part of the SUNY family.

Rebecca: It’s so great to have you here. Today’s teas are:… Andrea, are you drinking tea?

Andrea: I am. I actually love tea. And today….

Rebecca: Yay!

Andrea: …I’m drinking my regular afternoon tea, which is a double green matcha from the Republic of Tea.

Rebecca: Nice. And I noted like a really beautiful mug.

Andrea: I am an avid tea drinker since I was in my teens. So it’s wonderful to be able to talk about tea… one of my favorite subjects.

Rebecca: it looks like a mint colored mug with, is it butterflies?

Andrea: They are birds, birds of peace, I think is the theme of the mug.

Rebecca: Awesome.

John: And I am drinking a ginger tea.

Rebecca: And I have English breakfast today.

John: And next time you’re on campus, stop by the CELT office where we have over 100 teas available.

Andrea: Oh, I’d love to.

Rebecca: …always welcoming tea drinkers.

John: We invited you here to talk about the presentation that you gave at the SUNY Conference on Instruction and Technology. Rebecca was able to attend that… I wasn’t able to because I had to be in another session at the time. So this is a chance for me to catch up a little bit on that and so that we can share this more broadly. Your presentation was titled Universal Design for Trauma. Maybe we should start by talking about how prevalent trauma is.

Andrea: That is a really great and, I think, complicated question. I actually have been working with trauma since really right out of my undergraduate degree at Oswego. And I started work at a rape crisis center. And I worked in the sex offense squad of a police department as a victim’s advocate. And my interest, when I moved into education, was in studying the impact of trauma on educational outcomes and what I call the life pipeline or career and life trajectories. But when I wrote this paper, it was 2019 in the fall, before COVID, before we knew what was coming. And at the time, we were really looking at statistics, around 70% of adults in the US will have experienced trauma at some point in their life. Obviously, depending on what age group we’re talking about, the statistics will be different, but over the course of the life around 70%. Now, today, post COVID with the extreme increase in gun violence and mass shootings, with a televised violent attack on the US Capitol, with a war, climate disasters, and crisis, I think it’s really difficult to measure what the true number is, and that, indeed, the best response is to assume that close to 100% of the population has dealt with some form of trauma in their life, and certainly through the global pandemic and more recent crises. As I’m sure you know, here in Buffalo, we had a white supremacist mass shooting, towards the end of the semester. Our students live and work in that community. And so for us in returning to school in the fall, we will certainly be treating the situation as if every student has a history of trauma.

Rebecca: You and others have investigated the impact of trauma on academic outcomes. Can you talk a little bit about this research?

Andrea: Absolutely. There’s a fairly large body of quantitative research in Europe, as well as some studies here in the US, showing a clear, significant negative relationship between trauma and academic outcomes. Trauma is interrupting the academic process leading to lowered academic success or achievement, as well as lowered career status or career achievement. And really, some of the research can show that over the course of a lifetime, we’re seeing actually a significant reduction in earnings. So you’re seeing the sort of interruption points when trauma is experienced during youth and adolescence that is interrupting the educational outcomes. So if we’re seeing that trauma before age 16, some of the studies before age 18, or 21, we’re seeing that interruption during adolescence, during emerging adulthood, that really important period between 18 and whenever you become an adult, which, you know, can vary based on who you are, but usually we’re looking at 18 to 29 and beyond. That’s the most important sort of period for setting up your future career and earnings. So when we see trauma happening before or during that period, we’re seeing the most significant impact on educational outcomes, career outcomes, and again, lifetime earnings. I conduct qualitative research. And so I’m building on the work of Jenny Horsman from Canada and other researchers who’ve studied, through qualitative methods, the direct impact on education. She has really terrific work, “Too Scared to Learn,” and my research validates and extends her previous work showing that, specifically sexual violence, makes it extremely difficult to learn, work, complete assignments, engage in the educational experience during adolescence or emerging adult. And, so my participants were raped or sexually assaulted as a child or as a teenager. And we really went through how that process impacted their educational trajectory. And the results are just very significant in terms of how they describe the change in their relationship with schooling after the sexual assault. So you have students who are honor students, all As, dropping to Cs, Ds, Fs, and really nobody asking about trauma. What is going on here? Lots of questions, but nobody getting the key question of was there a trauma? …and specifically was there a sexual assault or sexual violence? The last piece of that point is that, for my participants, we are talking about a significant change to their engagement with schooling. And one of the most famous, or I should say, one of the most moving quotes from my research, which has been published in a few different areas. One of my participants said, “I go to school, and they want me to know about the first, second, third President, but I don’t care about the first, second and third President, I’m thinking about going home to slit my wrists, schooling just doesn’t have importance anymore.” And so I had participants who spoke about having commitment to schooling, wanting to go to Ivy League schools, wanting to have really significant career aspirations. And then after the sexual assault, just completely focusing on an eating disorder. Schooling was replaced by this unhealthy mechanism for dealing with trauma. So, right now, trauma is widespread. And we don’t know yet what the long-term impacts will be for the students of the COVID pandemic, for the students dealing with widespread school shootings and fear of mass shootings. But we have a clue from the previous research that there are serious risks to long-term educational outcomes and career achievement and earnings.

Rebecca: There’s been a lot of conversation during the pandemic about digital accessibility and universal design for learning to address students with disabilities and mental health has certainly come more into that conversation. And you’ve proposed a universal design for trauma. Can you talk a little bit about what that framework looks like? And how that relates to Universal Design for Learning?

Andrea: Oh, yes, I’d be happy to. Let me start by saying I’m building off the amazing work done with universal design, starting with construction accessibility questions and moving into learning. And in fact, many scholars had previously tied trauma and mental health directly to accessibility concerns. I’m certainly not the first to make that connection. But I think I was in a great position having the experience working in trauma as a rape crisis counselor, and then moving into education, teaching 100% online for the last 10 years, having that sort of perspective, both worlds. For me, universal design is all about making sure that all of our students can fairly and successfully participate in learning. And so we’ve done a lot of work thinking about accessibility in a variety of different settings, but not much had been done in terms of asking questions about trauma. For my work as a rape crisis counselor, and through my research with survivors of trauma often was discussed that students would struggle in particular scenarios in their education. So a universal design builds on this great previous work of Universal Design for Learning, and focuses specifically on addressing the needs of students with a trauma history. Like all forms of universal design, this benefits everyone. So even if you don’t have a trauma history, sometimes you may experience distress if content is presented in a way that is not thoughtful, and that content has the ability to cause distress among the students. So trauma triggers are something we talk a lot about in the trauma field, and certainly is a major issue of concern in educating students with a history of trauma. Trauma triggers are really very personal typically. So it might be a site, a smell, a song, something that brings you back to that trauma. But there are some content areas that are universally considered universal triggers or universally triggering: content on war, content on sexual assault, sexual violence, content on suicide. These content areas can even cause distress in students without a trauma history. So universal design is certainly focused on students with a trauma history, but has the ability to make the learning environment more successful for everyone, healthier for every student.

Rebecca: In your framework, you lay out five principles for universal design for trauma. Can you give us a little insight into those five principles?

Andrea: Yes, I can. So these are the five things that I focus on in my work. So there are certainly other things that I think can and should be brought into the conversation. But for me, the five things that I really focus on when building a course, address what I think are some of the most important concerns for students. So I should say, I teach courses on sexual assault and family violence and other areas that are potentially universally distressing. And so I started building this concept of universal design, probably 10 years ago, in what I call “teaching sensitive topics online.” I did a lot of presentations and writing and professional development about teaching sensitive topics. But universal design goes beyond that to say that every class has the potential for triggering past trauma. So it’s not just those courses teaching sensitive topics, but all courses. And one of the reasons I moved into a more universal focus was because a lot of my students in my courses who were not being taught anything potentially distressing, were disclosing violence to me in personal journals, and other assignments, in large part because they knew my professional history and research area, but also because trauma can be triggered outside of those universals. But let me talk a little bit about those pieces that I’ve included in a universal design for trauma. And the first one is strategic content planning. So the first question educators must ask themselves: is this trauma content central to the learning objectives of the course or program? So when we are teaching a course, truly any course, the first thing we want to do is scan that course to see if there is any potentially distressing content included. And again, we’re looking for those universal trauma triggers: war, violence, violent imagery, sexual assault, police violence, etc. So the first step is really to say, is there anything in this course that could trigger trauma? And the next step is to say, if it’s here, does it need to be here? I’m very concerned about the what I call gratuitous inclusion of trauma content. I am a dedicated proponent of academic freedom. I never want to tell any faculty member what they should teach or what they can teach, but I do encourage faculty to take a close look at all materials they use that have the potential to be distressing and/or trigger past trauma and to ask themselves, is this content necessary in this course? Is it directly linked to the student learning outcomes? Is it the best possible resource to use in this course? I teach courses on family violence. The entire course is potentially triggering, I cannot remove that material, nor should I. It is directly linked to the student learning outcomes. So it’s going to stay in the course. But I’ve had other courses where I’ve wanted to include something. One example would be my diversity course, where I’ve had materials included and I’ve had to go back and reconsider if it is the right way to approach the material we’re covering in the course. Even if the materials linked to the student learning outcomes, it’s asking, Do I need to include this potentially distressing, potentially triggering, content in the course, that’s step one. And then if we do need to include it, we move on to another step, or how to deal with that. But I’m very concerned about just including a story about incest in a certain community, because we like the story, and then not really thinking about how the trauma of that story may impact the learning in the course, because we don’t want our students learning to be stifled because they have been triggered or are experiencing distress. So it’s really about the thoughtful process of selecting materials that are directly linked to our student learning outcomes, and not including any gratuitous.

Rebecca: So for folks that aren’t typically teaching topics that would be universally triggering, this first step is the key one for them to focus on?

Andrea: Well, yes, I mean, it’s the beginning. I think they’re all key in their own way [LAUGHTER]. But this one is most closely linked to our step on content and trigger warnings, which is an important part of the process. But I do think this is one that opens a lot of faculty’s minds to what is going on in their own course. A lot of faculty members, if they are not explicitly teaching a course on a sensitive topic may not be doing the thoughtful review of content to sort of find where there may be the potential for trauma or stress. So this is definitely a universal step that applies to all faculty members teaching all courses, both those with trauma content, and those that do not focus on a trauma topic.

John: A while ago, I ran into a situation where I had a reading in my introductory microeconomics class that looked at the marginal cost and marginal benefits of trying to improve safety on airlines by adding additional exit doors and such things. What I didn’t realize was that I had a student in the class whose father had just been shut down in the Gulf War, just a week or so before that. And ever since then, I’ve been much more careful in selecting material that might have that sort of an impact, because it was something I had not considered and it had not been an issue before, until it was.

Andrea: That is such a great point. And even I, who have been working in this issue of teaching sensitive topics for so long and thinking about trauma, have found that in the courses that don’t focus on a sensitive topic, I’m more likely to not be as thoughtful about the potential impact of materials. Thank you for sharing that example. Very relevant.

Rebecca: So I think the second principle in your framework is trigger and content warnings.

Andrea: Yes, and step two, the second principle is really connected, obviously to the first step or principle in that, if we have identified content that has the potential to trigger past trauma or cause distress, then we need to include the trigger and/or content warning. I actually did a project on trigger warnings, a research project around 2018. And you may remember 2015-16, there was a lot of heated debate about trigger warnings: Are we coddling students? Are we dumbing down the curriculum? Are we violating academic freedom? And where I landed on that in this research project was that this in no way requires a faculty member not to teach something. It simply is a matter of accessibility for their students. By telling your students in advance that something potentially triggering or distressing is coming, you give them the opportunity to prepare for that learning. When a trigger comes out of the blue, when you’re not expecting it, that is one of the most high risk times for having a negative reaction or a negative trauma response. So it doesn’t require faculty to change what they’re teaching or to eliminate rigor in any way. It simply allows students to know in advance that the content may be challenging to them in some way. So it was great that I was able to do that research project before this. And in fact, several scholars who were on the… it really was a debate… many of the papers were written as a debate. Many of the scholars on the side of the pro-trigger warning debate linked it directly to accessibility. And so I was able to sort of build from their wonderful work and from the arguments they made in that 2015-16-17 trigger warning debate. So what is a trigger warning? What is a content warning? it does not need to be complicated. I train the medical students at the University at Buffalo in family violence identification and reporting. And my number one takeaway is do not overcomplicate, it does not need to be complicated. All you need to do is say, we are going to be talking about, reading about, watching a film on, whatever the activity is, a topic that could be distressing to some students, please know that this content is coming. And then I always refer them back to the resources on campus and in the community. It can be one sentence, a simple heads up to let students know this may be distressing content. And if you’re on YouTube, or Twitter or Tik Tok, you’ll see actually a lot of these videos and imagery is now labeled with those really quick trigger and content warnings. Just a sentence is fine. Again, you’re just letting the student know: it’s coming, I don’t want to catch you off guard.

John: The next point in your framework for universal design for trauma is what to do about those situations where there may be some content that will be triggering for people. And what do you suggest in those cases?

Andrea: So my next step, or principle, whatever we want to call it, is alternative readings and assignments. So I always encourage faculty who are teaching particularly courses that are focused on sensitive material, but even those that include some unit or smaller section, with potentially distressing or triggering material to set up, where possible, alternative readings and assignments. So I’ll give you some examples of what I do. In my course on family violence, the whole course is potentially triggering. I cannot remove every reading and assignment. But I am very thoughtful about how I approach the work in that course. For example, we read a autobiography, which describes the experience of a sexual assault during college and the long-term impact on that woman’s life, including drug addiction, recovery, and moving on through the phases of her life. I like this book, because it shows the long-term impact in a narrative way. As a qualitative researcher, i love those narrative data. But there is one chapter in the text, which is an extremely graphic description of the stranger rape. And so I label this reading ahead of time, I tell students before the course begins, before they have bought their books, on the reading calendar, and in several locations. You do not need to read this chapter. This chapter is distressing, it is potentially triggering, and you don’t need to read it to get the value of the text. It is a chapter you can eliminate without any repercussion to your learning about this topic. So, in that case, we’re still reading the book, but we’re taking out the most distressing part of the text and I always make it optional. And a key point of any alternative reading or alternative assignment is that it has to be universal. You cannot ask a student to come to you to seek an accommodation. We do not want to force a trauma survivor to come to us to disclose their trauma, to seek an alternative reading or assignment. Please don’t do that. It needs to be built in… that universal design, right? That is the whole concept of universal design, is it is built in for everyone. So that optional chapter is optional for everyone, it does not matter what their trauma history is. And in that same course for the final assessment, which is really the big culminating assessment for the course, I allow the student to choose from five different options: a research paper, a book review, a lesson plan, a community service experience, or creating a domestic violence workplace protocol. I do this because it gives students choice and agency over how they will engage in a very time consuming way with content that is potentially triggering. So if one of my students is a survivor of childhood sexual abuse, they may be very comfortable creating a domestic violence workplace protocol, that material may not be triggering to them in the same way that forcing them to write a paper about childhood sexual abuse would be. Perhaps they want to write a paper on elder abuse… also fine. We’re allowing them to decide, for them, what is the best, healthiest way for me to engage with this content? And how will I be most successful. And I can tell you as a faculty member that grades many, many graduate papers, having a variety of different projects come in every semester is a benefit for me too. It makes that grading process much more interesting. And students love it. And it is very closely linked to Universal Design for Learning which values choice for students. And in adult education, we value that self-directed learning and giving students the agency to really tie their work to what’s important to them in their career or personal life.

Rebecca: You mentioned earlier about providing access to campus and community resources as one of your key steps. Can you talk a little bit about that?

Andrea: Absolutely, and that is step or principle four. I am extremely focused on this. And I really tell faculty everywhere I go, I tell faculty, I do this and ask them to do this. And I show them my Blackboard course site. And in all of those Brightspace meetings, I’m asking where can I put my campus and community resources. I build campus resources and community resources. It has to be both. Some students will never see assistance on campus. Many students who’ve experienced trauma do not want to relive that trauma where they go to school, where they work, and they would rather seek services off campus. You have to provide both campus and community resources so the student can select what is best for their needs. But I build in those campus and community resources on my syllabus, of course, but also right on my Blackboard course page, soon to be Brightspace. I put them in the left-hand navigation bar at the top, they are front and center in every single course that I teach. And in the post COVID world, not post-COVID, but world after COVID came, students really need these resources. We’re finding at Buffalo State, as I’m sure you are at Oswego, that the student needs for crisis intervention and mental health counseling and support are extensive. So it’s been very well received by my students. And I just build it in, make it a priority. Every time you log on, you can see that there is help for you should you need it. This is also important for me because I have worked in the field as a crisis counselor doing crisis intervention, doing street outreach and advocacy. But I am not a counselor at Buffalo State. And I cannot counsel my students at Buffalo State, it would be unethical for me to try to take on that role. So I want to make sure my students can go to someone that can provide those services to them. And so before they try to come to me to seek those services, which I cannot ethically provide, I’ve made sure they know where they can go. And if they come to me, I listen and refer, listen and refer. That is my role as a faculty member. F aculty cannot and should not be providing counseling,

Rebecca: Such good reminders. I think often when faculty are thinking about trauma, they’re thinking this is not a thing I can take on. I’m not qualified. I don’t have this expertise. But the reminders that the job here is to refer and to provide those resources is a really helpful one.

Andrea: Yes, absolutely. It can be scary to think about opening the can of worms and that’s the phrasing the survivors in my research study used particularly related regarding their K through 12 teachers thinking maybe they didn’t want to ask me questions about if I was a survivor because they didn’t want to open that can of worms. They didn’t know how to deal with it. But a faculty member’s role is to listen and refer. We are not counselors, and even though I am qualified, it would be unethical for me to attempt to do that in that role.

Rebecca: I remember from your presentation that you also talked about having students reflect on a self- care plan to make sure that they have actions that they can take in case they did become distressed. Can you talk a little bit about that? And does that relate to this step?

Andrea: Yes, it does, thank you.

Rebecca: I took good notes. [LAUGHTER]

Andrea: Thank you so much. Yes, a self care plan is critical. All of my students do a lot of work with personal journals. As an online instructor, I find that journaling is a great way for me to have a one-on-one conversation with my students in a safe and private space. And so the first journal entry in every course every semester is setting your goals and objectives for the course. What do you hope to learn? How will you know you’ve learned it? What do you need from me to be successful in this course? And then I include the question: please create a self-care plan for the semester. How will you take care of yourself if you encounter distressing content, or distressing situations in this course, and in that personal journal, the students can begin to build that self-care plan. I can comment on that plan, remind them of those campus and community resources and be sure that they have thought in advance about what they will do if they experience distress or trauma.

Rebecca: Is that something that you recommend for courses that might not be those sensitive topics?

Andrea: Yes, many semesters, I have more disclosures in courses with no focus on trauma content, but perhaps we are talking about K-12 schooling and a student is brought back to an incident of bullying. And they’ve been triggered by content that was not directly related to bullying, or a potentially triggering topic, but they were brought back in time, and in so doing, they experienced dis stress. I do it in every course. I recommend everyone do it in every course universally, because it is an easy step. And again, our students, particularly right now, are experiencing so much in the world that a self-care plan is, I think, extremely valuable for everyone in every course.

John: And the last principle you list is instructor protections. Could you talk about that a little bit?

Andrea: Absolutely. This is one of my passion projects is thinking about and talking about the impact of teaching, researching, and writing trauma on a faculty member. So I’ve written about my own experience with vicarious and secondary trauma in an article “Vicarious Trauma Inside the Academe” published in the journal Higher Education. It’s an autoethnography that really goes through a process of discovering I was experiencing secondary traumatic stress, and learning how to deal with that in my various roles, certainly starting with my work as a rape crisis counselor, but then experiencing it again when I was interviewing and transcribing those long and painful qualitative interviews from survivors of sexual assault, and dealing with them. My role on campus as an expert and being asked to watch a film and comment on what to do. I often found myself in a situation where it was assumed that I would be fine just because of the role I have on campus or as a researcher, as a writer, whatever it may be, but a faculty member is not immune to the distress from the content they are teaching and from student disclosure, even in courses where I am not teaching trauma content, students disclose to me, they find me on campus, they come up to me at poster sessions, they seek me out because they know what I’ve done and what I do with my research. And so that has had an impact on me and I have tried to speak about it and advocate for faculty members taking care of themselves. In my scholarship, I really put it at a higher level. I think our campuses need to take care of their faculty members a little bit better than perhaps they have in the past. The world is changing. We are dealing with students with high levels of stress, distress. We are dealing with mass shootings in our community, with political instability, with a range of illnesses and viruses and global pandemics. It is not an easy time to be a faculty member. And it is not helpful to pretend that we are immune to feelings because we are not. And so I always talk to faculty about taking care of themselves. What is your self-care plan? Because for me, when I experienced that secondary traumatic stress, I couldn’t write. These journal articles took a lot longer than I wanted them to, because I just couldn’t go back to the material to repeat it again. It is difficult to do the work well, if you are not healthy, if you are dealing with stress, distress, or potentially vicarious or secondary trauma. And so, for me, that’s a big piece. This is, I would say, an exploding area of research. So, there is just myriad scholarship right now coming out around faculty members, instructors and teachers and their own experiences with trauma, secondary trauma and secondary traumatic stress. So there are many wonderful articles available for those faculty members who’d like to read more, and I am always available. If anyone ever wants to have a chat about teaching sensitive topics or about universal design for trauma or just dealing with trauma in our students and in the world, they are welcome to email me and I am always available to my friends in SUNY and beyond.

Rebecca: What are some things that you would recommend faculty think about for a self-care plan? I know this is something that’s on the minds of a lot of faculty having gone through a couple of years of teaching during a pandemic and really dealing with a lot of student disclosures.

Andrea: Absolutely a very pressing issue. I actually spoke at a professional development conference at Fredonia this winter break, which was 100% focused on self care: How do we take care of ourselves? How do we deal with this very chaotic world, very distressing world, stress and distress and trauma, when it doesn’t end, it really compounds. So if the COVID pandemic was over, we’d all be dealing with the potential distressed trauma and after effects of that, but we would be ideally moving forward and healing. It’s not over. It’s changing and growing and shifting, and we have no idea of what is coming next. That is really a dangerous situation when it comes to trauma. Because when the trauma is ongoing, we just don’t have the time to heal. So self care becomes that much more important. Things I think about: One, preparing yourself, doing a trigger warning for yourself for those weeks, months, days that you will be specifically dealing with trauma content in your course. Two, making sure you understand what your roles and responsibilities are. Many faculty members are not aware that they are a mandatory reporter on campus for sexual assault and for domestic violence. Many faculty members do not know about the campus care team or emergency response team. It is really important for faculty to educate themselves on what their roles are, their responsibilities are, and who is available to assist them. Faculty are not alone. And if they feel like they are alone, the threat of distress and trauma is much greater. But I know that when I get a disclosure, I first have to report it through the online system if it is a recent disclosure. I rarely get disclosures that are current. In fact, I don’t think I’ve ever had one where a student is currently experiencing sexual assault or domestic violence, though certainly, many faculty do receive these. I think it’s just a matter of teaching graduate students online. It’s a different setting, but I am prepared for those. And the first step for any disclosure, no matter when the incident was, is to report through your campus reporting system. And then I contact the care team and I often go directly to the dean of students to ask for help. What do I need to do here? Can you remind me about my legal obligation? I’ve given the student resources, what else can I offer the student? if I am at all concerned about suicidal ideation, I immediately involve the crisis response or care team to assist with that, knowing that I have a team of people behind me, that I can email the Dean of Students, and she will get right back to me is extremely helpful, because a really big threat is feeling like you are alone. So preparing for content in advance, understanding your roles, responsibilities, and who is on campus to help you, and then doing those things, which to you, are self care. Buffalo State has offered meditation courses just about one every two weeks. I have taken all of them. That’s something that is really helpful and useful to me. For other people, it may be exercise or reading a certain book or going to a friend’s home, whatever it is, that’s the personal piece. So you have the campus understanding and then the personal piece as well.

Rebecca: Well, thanks so much for sharing such really important content, especially as we head into the fall and faculty are nervous and anxious about what this next semester of pandemic might look like.

Andrea: Thank you for having me. And just the last thing I’ll say is that faculty should know that they are not alone, and that their distress, stress, or feelings of trauma are justified by the world that we are living in, and that no one needs to pretend they are above the humanity of the time that we’re living in. And so I hope your campus and all of the campuses across SUNY and beyond begin to really prioritize the mental and emotional health, not only of students, but of faculty and staff asd well.

John: I think that’s an issue that all of our campuses need to focus on. And it’s been a tough time out there for everyone. So thank you.

Andrea: Thank you.

John: And we always end with the question, and which is very much related, of “What’s next?”

Andrea: Well, what’s next? I’ll answer it in several ways. One, I think that we need to continue the conversation and really advocating for addressing trauma in our higher education classes. Research, every setting in higher education must become aware that trauma is here, it is in our society, it is impacting our students, it is impacting our faculty, and we cannot pretend it is not an issue of concern. So for me, I’ll be continuing to write about and advocate for trauma concerns being addressed in higher education. I am working on the online oversight committee at my campus, and I’m working with one of the instructional designers. We’ve talked a lot about creating more training opportunities for faculty members related to learning about trauma and addressing trauma in their courses and among their students. So I’m excited to continue that work as well. But ultimately, the world has changed, higher education has changed. We are never going back to the world that we had before. And so we have to adapt to those changes that have really come very quickly in the past few years. And so step one is sort of admitting that higher education isn’t going to be what it used to be, and that we are ready and willing and able to do what needs to be done to help our students be successful. Because I expect in the fall, we are going to have students with a myriad of very significant challenges. And we are going to have faculty who need to be prepared to help those students address those challenges.

John: And it is a positive sign that students are so much more willing to disclose their mental health concerns than I think they ever had been in the past that may make secondary trauma a little bit more challenging to address, but it does allow us to get support to students when it’s needed.

Andrea: Absolutely, absolutely. And again, really making sure faculty understand they don’t have to solve the students’ problems. That’s not your role. You are a teacher, your role is to listen refer and, where needed, to connect directly to those campus resources like your care team and your sexual assault response office.

Rebecca: Thank you so much.

Andrea: Thank you so much for having me. I love the opportunity to be back virtually on the Oswego campus and it was wonderful speaking with you both.

[MUSIC]

John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

[MUSIC]