444. Random Audits to Deter Cheating

The growing capabilities of generative AI platforms have made it increasingly difficult for faculty to reliably distinguish between student work and AI-generated output. In this episode, David Wiley joins us to discuss the possibility of using random audits to promote academic integrity in a scalable manner.

David has an extensive record as an innovator, entrepreneur, and leader in open educational materials beginning with the Open Content Project in 1998, continuing with his work as Director of Educational Licenses for Creative Commons, a co-founder of several education-related organizations, including Lumen Learning, where he also served as the Chief Academic Officer from 2012 to 2025. He is the recipient of numerous awards, including an NSF Career grant. David is currently an Associate Professor at Marshall University where he teaches courses in Entrepreneurship and Management Information Systems. Much of his recent work has been on the intersection of generative AI, open education, entrepreneurship, instructional design, and student success.

Show Notes

Transcript

John: The growing capabilities of generative AI platforms have made it increasingly difficult for faculty to reliably distinguish between student work and AI-generated output. In this episode, we discuss the possibility of using random audits to promote academic integrity in a scalable manner.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

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Rebecca: Our guest today is David Wiley. David has an extensive record as an innovator, entrepreneur, and leader in open educational materials beginning with the Open Content Project in 1998, continuing with his work as Director of Educational Licenses for Creative Commons, a co-founder of several education-related organizations, including Lumen Learning, where he also served as the Chief Academic Officer from 2012 to 2025. He is the recipient of numerous awards, including an NSF Career grant. David is currently an Associate Professor at Marshall University where he teaches courses in Entrepreneurship and Management Information Systems. Much of his recent work has been on the intersection of generative AI, open education, entrepreneurship, instructional design, and student success. Welcome David.

David: Thank you. [LAUGHTER] I appreciate the invitation to be here.

John: Well, we’re very glad you accepted. Today’s teas are:.. David, are you drinking any tea with us today?

David: I’m a water guy. I’ve got a giant glass of water here. I will be drinking throughout. [LAUGHTER]

John: Hydration is healthy. And Rebecca?

Rebecca: I’ve got English Tea Time today, John.

John: And I have a black raspberry green tea today.

Rebecca: Oh, that sounds nice. I’m sure it smells nice, and I probably wouldn’t like the taste of it. [LAUGHTER]

John: It’s delicious, and it smells nice too.

Rebecca: We have an ongoing discussion of that. [LAUGHTER] David, we invited you here today to discuss your March 9, 2026, working paper entitled “Random Audits as a Scalable Deterrent to Cheating, Using Game Theory to Design Fair and Effective Academic Integrity Systems for the AI Era.” You begin this paper by noting that there has been a long standing arms race between students engaged in cheating and faculty attempting to detect and deter cheating through the use of surveillance technology such as remote proctoring AI detection software and lockdown browsers. Is this an arms race that faculty can win given [LAUGHTER] the vast amounts of funding going into the development of generative AI platforms?

David: I don’t know that it was an arms race they could win before generative AI became a thing. It seems like there’s boundless, infinite creativity and energy on the part of students in this regard, in particular. We tend to be little older, a little less connected to everything that’s going on currently, and the availability of new techniques and new tools, I don’t see any end to this arms race. If we’re trying to fight it, technology versus technology specifically, there’s nothing we’re ever going to create as instructors that’s going to compete, as you say, with these multi-billion dollar generative AI tools that are being created.

John: What you suggest is that we skip the arms race entirely by perhaps using an audit system that may alter students’ incentives. Could you give our listeners an overview of how an audit system might work?

David: Yeah, it might be easiest to begin explaining by reference to some examples that people already know. We often make progress on hard problems by realizing that a different framing of the problem can help us see it from another perspective. This is a problem that I’ve been interested in for a while. Other people have been more interested in it than me, I acknowledge that. This isn’t my area of expertise by any stretch. I was just trying to abstract this problem up to the highest level I possibly could, and think about it from that perspective, and I would say that from that very high level, there’s some largish number of people that we need to be honest, but the number of them is so large and the circumstances are such that we can’t directly observe all of them. If you frame it that way, and then start to think about, what are other domains where that same problem exists, and how do they approach it, then some other examples start to present themselves. Doing taxes is the first one that came to mind. The IRS has an interest in all of us being honest, but obviously can’t observe all of our documentation and all of the work we do as we prepare our taxes and submit. Once you get to that first example, then others kind of start busting through. You think about anti-doping in sports. We can’t watch everything that every athlete does all the time, but we need them to be honest about the fact that they’re not using substances that we don’t want them to use. Nuclear proliferation [LAUGHTER] would be another… food safety, we can’t be in every warehouse producing every kind of food, the FDA can’t all the time. We need them to be honest that they’re following safety guidelines and meeting standards. Once you abstract the problem up one level, you’re able to see that same problem manifest in other domains. And of course, the way that the problem is addressed in all those other domains is through some kind of audit procedure, ostensibly random audits that have pretty significant penalties associated with them. And the idea is that the penalty is so dramatic that it removes the incentive to be dishonest in the first place. As you said, rather than trying to continue to compete in the arms race with “you develop this technique for cheating, and I’ll develop this one for countering it, and we’ll just keep doing that over and over again,” what if we just step to the side and said, “Let’s just try to remove the incentives for cheating altogether and kind of come at this a different way.” That was the originating thought behind the paper.

Rebecca: So that’s like the abstract, the big problem. And I think when you start thinking about it with these other examples, it seems like it’s not such a big deal, not such a big problem. It’s solvable. Can you talk a little bit about what that might actually look like in a classroom setting? What would an audit system look like in terms of assessments in a class?

David: I didn’t go into this very much in the paper and said explicitly in the paper that I think that there’s a second set of work that needs to be done. If people believe that this higher level framework is interesting and appealing, there’s a lot of detailed work to be done then in describing exactly what the audit would look like. And you can imagine it looking very different from one discipline to another, and looking very different from one kind of work that was done to another kind of work. So if I’ve given an exam, and this was a multiple-choice exam, say, with 40 or 50 questions, you’re selected for an audit, then what that might look like is I might take some subset of the questions that you got right on the exam, and I might watch you retake some subset of the exam over again, because I don’t want to spend another hour or hour and a half with you doing this. I want to spend 15 or 20 minutes doing it, and rather than randomly selecting questions from the exam, because maybe you missed some of them on the exam, it would behoove me to choose the ones that you’d gotten right on the exam, and we could look and see if you’re able to get the correct answers again. Or if I’ve had you write an essay, I might pull out five to 10 vocabulary words from that essay that seem kind of interesting. I might ask you just to describe to me what those vocabulary words mean to you. Give me an overview of the argument that you created in the paper. It would take a different format depending on what kind of work the student had done, which of course is related to the discipline of the course. But the idea is that you’d want these to be doable in a pretty brief period of time, 15 or 20 minutes, because you’re going to need to do a number of them, and you would only do them for major assignments. I wouldn’t do this for every 10 or 15 point homework assignment in a course. I would do it for a 100-point midterm, 100-point final, or 100-point project. I think it would need to be used pretty judiciously, because it is going to take a fair amount of time.

John: A lot of people recently have been suggesting a movement towards oral exams, and that’s a much more extreme form of this. And what I really liked about your approach is that it is an oral exam, but it’s one given only to a small subset of the students, and it’s a shorter exam designed to deter cheating, rather than to completely eliminate any possibility for cheating. And it seems like this is much more scalable than many other approaches that people have suggested. One of the things you mentioned is the Ellsberg paradox, which suggests that people are more cautious when they’re facing uncertainty, when they don’t know the probabilities, for example, of being audited, then when they know the risk, when they know what the probabilities are. How can instructors use this paradox to also deter cheating, or to help deter cheating?

David: Yeah, I think there are a couple of examples from behavioral economics that we could leverage to our benefit here as the instructors, but I think this is one. There is a interactive simulator that you can play with that accompanies the paper, where you can turn the knobs up and down on how many students there are and how many points there are in the course, tell you things like what percentage of people you need to audit and how big the penalty needs to be in order for the game theory to all work out, for the incentive to kind of evaporate, to cheat. You need to know all those things as an instructor, [LAUGHTER] but what you need to say to the class is, some of you are going to get tapped on the shoulder after the midterm, and we’re going to do this kind of supplementary learning review together. But I think it’s just as easy as avoiding saying “it’s going to be exactly 15% of you,” and then I think it’s important to come back afterwards and say I enjoyed the conversations that I had with many of you in our supplemental learning review. Make sure that people know that it’s happening, that it’s occurring. Hopefully, some of the people who are selected and who do well will come out the other side and tell their friends, “hey, you know, I got chosen for one of these.” It’s important that the word gets around and that people believe that they really are happening. If the idea of the audit as something that’s really going to occur loses its credibility, then of course, it loses all of its value as a deterrent.

Rebecca: So speaking of the idea of credibility, how do we really make sure that a system like this maintains its credibility, other than being careful about how we present it to the class.

David: Say a little more about that.

Rebecca: If students say, “Oh, I was tapped on the shoulder,” then it seems like whatever [LAUGHTER] you were tapped on the shoulder to discuss, or whatever that supplemental learning instruction was would need to seem to be like a good follow up. And that people didn’t feel like it was threatening in some way. If someone has test anxiety or something like that, it’s set up in a way that feels trustworthy and safe and that it’s fair.

David: Being fair is extremely important. Let me come back to that in a second. First, I would say, I’m not a person who gets upset easily. Let’s just say, a time that I was very upset, that I recall very clearly, was as a graduate student about halfway through my first course on assessment design and learning how to create a measurement of learning that is going to have the psychometric properties that you want it to have. It’s going to be valid, it’s going to be reliable. And realizing that my entire life had turned on decisions that had been made about what I had and hadn’t learned by teachers in high school and instructors in my undergraduate career that had no idea what they were doing as they designed these assessments [LAUGHTER] , they had taken multiple choice exams when they were a student, so they created them when they became a professor, and, oh my gosh, I got so lit up about that. I promise we’re coming back around to your question. But one of the interesting phenomena that happened with the move to online learning in the 2000s as that really started to take off, was people started making claims about the degree of quality and rigor and the standards that a course would have to meet in order to be offered online. And it was always hysterical to me that if you had turned around and tried to apply any of those criteria to the face-to-face instruction that was happening, very little of the face-to-face instruction would have passed muster. So there’s this weird kind of double standard that we’re accepting of things being, I’m going to say poorly done, that’s stronger than I mean, but we’re accepting of things being poorly done as long as they’re poorly done the way they’ve always been poorly done. But if we’re going to do anything different, it has to meet this 18 times higher bar. The reason I bring that up is that I think it’s the same person who’s going to design the assessment for the supplemental learning measurement as designed the original assessment. And so the idea that it would be somehow unfair or tricky or difficult or something like that, it will probably still be kind of poorly designed, just like the original assessment that was taken maybe was because maybe that person did their PhD in something other than education and has never had a class on what valid, reliable assessment design looks like. I don’t want to get in a place where we try to hold this secondary assessment to a 10x higher bar than we hold the primary assessment. I think as long as the secondary assessment looks very much like the primary assessment. That’s really what we want. And I mentioned in the paper that you wouldn’t want to put yourself in a situation where maybe your primary assessment, the exam that everyone does, is measuring learning outcomes at very low Bloom levels, like remember and understand. And then you would turn around on the secondary assessment, and all the questions would be apply and synthesize, and then you say, “Oh my gosh, you failed the supplemental exam.” Well, it’s broadly on the same topic, but it’s not measuring the same learning outcomes that the original assignment did. That’s why I think it’s nice in cases where you have some kind of exam with multiple questions, whether they’re short answer or multiple choice or whatever, to take a subset of those questions that the student did well on, that’s ideal. If you can’t do that, then you can take parallel forms of them, where, if it’s a word problem, you change the names of the people and the number of apples, the same question, just changing some of the details about it. But it’s very important that that supplemental assessment be on the same topic, at the same level of difficulty, similar in every way that it can be to the primary one. There’s no assessment strategy you could take to scale across higher ed if it really depended on all those assessments being valid.

John: To reiterate your point, it’s not just a few people who haven’t had much training in assessment and reliability and validity. It’s probably 95% or more of those teaching in college, I would suspect. It is a major issue, but that’s not something we can all deal with here, other than doing our best to help everyone become better at these things. [LAUGHTER] Well, going back to that point, about not sharing, necessarily, the proportion of students who are going to go through the second stage, because when students don’t know the probabilities, they’re more likely to worry about the downside of that, about the possibility that they may be caught. There’s another behavioral economic principle known as loss aversion, which is when people are faced with a choice between a gain and a loss, a loss of equal value to a gain is weighted much more heavily. There’s a lot of research suggesting that people do pay much more attention to potential losses than they do to potential gains. And I think this sort of approach is one where that loss is the main cost that students potentially face, and that may also amplify the effect.

David: I agree completely. As I worked on this idea, the loss aversion piece of it didn’t occur to me initially. Once I started doing some of the math and realizing the penalty was going to have to be bigger than 100 points to make the math math, as people say these days, that it was going to need to be 50 points more, or 100 points more. You were going to need a zero on this assessment, plus another 50 point penalty against what? …just against your overall grade. At some point, looking at that, I realized, “Oh my gosh, and people feel losses about twice as strongly as they feel gains of the same size.” That’s another bit of BE working in our favor there, in terms of, again, just trying to not fight the battle of, you’re going to cheat and I’m going to catch you. I’m just going to take away the incentive for you to cheat in the first place, so that we don’t have to fight that fight later.

Rebecca: I can imagine that introducing a system like this into a class would be challenging, like any type of different grading mechanism [LAUGHTER] where students are used to a particular kind of assessment or particular way of teaching and learning that may be counter to [LAUGHTER] good practices, but we want to introduce something new to them, we have to be really careful and take the time to explain the why. I imagine that would be the case here too, is really taking the time to explain why there’s an audit system and what the purpose of that is, would be important to getting the students to buy in.

David: Absolutely, I think so. I’ve had some preliminary conversations with folks in the Office of Academic Integrity at my institution to talk about, “Does this seem like it’s compatible with the way things work, and at what point do I refer someone to your office as having violated their academic integrity,” as opposed to “I’m just dealing with it internally, with penalties that are clearly outlined in the syllabus.” And it’s not me saying, “Ooh, I have vibes that you’re cheating,” or “I read this paper and it didn’t sound like you,” so I’m going to accuse you of something, but it’s just a repeated measures. You took one test, you did very, very well. We turned around and did a second measure of the same thing, and it was really different, and that’s a problem. So I think laying all that out and being very honest about the fact that I don’t want to do all the work it’s going to take me to do to try to catch you when you cheat, it’s just too much time. It’s too much effort. If I’ve got a class of 50 students, some percentage of them score a C or better, which creates the pool of people that I’m going to draw from to do these follow up learning measures, if I have to do five of them on every major assessment, but it actually eliminates the problem, that’s much less time spent than I would have spent on all the other things that you do. It definitely will take some time. And now, as I’m answering that question, I realized I’ve lost the thread of what the question was. I’ve meandered a bit from what you asked me there. I apologize.

Rebecca: I mean, I was just really thinking about faculty who introduce concepts like ungrading that are just really unfamiliar, because it’s very different from the ways that they’re expecting the assessment or getting caught cheating… like what any of that looks like. So for making it look different, then it really requires some explanation up front.

David: This is something that, if you don’t use a syllabus quiz, you would want a syllabus quiz where people have to go through and answer four or five questions about “Yes, I looked at it, yes, I understand I’ll lose all the points on that assignment.”” Well, and how many additional points will you lose off of your overall grade? Will it be 25, 50. 75, 100? It’ll be 100 points more. You’d really want to require them to go through some exercise where they have to read the syllabus, they have to understand, they have to demonstrate that they understand. You’d want to go over it verbally, either in front of the classroom or on a video if you’re teaching online. It’s going to take several explanations. And then I would raise the issue again just before any assessment where it applied. So everybody remembers, back in September, we talked about this, and now here we are at the big midterm, and this applies. So let me explain again what that means. Some number of you are going to take a secondary assessment after we take this primary one, and if there’s a big difference between how you do on the secondary one and the first one, there’s a penalty, and this is what the penalty is like. And the reason I’m doing this is to remove all incentive for you to cheat at all, because the odds of you passing the class if you cheat and are caught here, are basically zero. Maybe if you got 100% on every other assignment, you could squeak out a C- that’ll let you count this course toward your graduation. It’s just too dangerous, so don’t do it. You’re going to get caught.

John: And maybe even a reminder of that at the top of the assessment might not be a bad strategy, too.[LAUGHTER] So it’s there explicitly in case students ignored all the information up to that point, which has been known to happen once or twice.

David: Actually, that’s a really interesting point. Maybe the first two questions on the assessment should be, is there some chance that I’ll be selected for a secondary experience, and if there’s a radical difference between my score here and there, in addition to getting a zero on this, how many other points will I lose? Now, I wouldn’t want to put them in a state of panic that’s going to prevent them from performing well on the assessment, but you’re right, the proximity of the reminder to the task really ends up being important, doesn’t it?

Rebecca: If you really don’t know this, you should just let me know now. [LAUGHTER]

John: One of the other things you talk about, though, is a concern for false positives on this second-stage assessment, because students may be nervous, they may be having a bad day, there may be some anxiety or language issues or some other issue that interferes with their performance. So you suggest a few ways of perhaps addressing the risk of false positives. Can you talk a little bit about those?

David: Yeah, well, we’ve talked a little bit about one of them, which actually may not be in the paper, that is just been part of my thinking is that’s evolving, and that is using subsets of the same work that you had students do on the primary measure on the secondary measure, so that you remove any, what we might call construct irrelevant noise from that second measure. We want them to be the same across there. But if a student performed really poorly on the supplemental measure, they might come back and say a couple of things: “I was having a really bad day.” “My grandmother died.” “My cat died.” “This happened, this other thing happened, and I was just out of it.” Then I’d be inclined to say, “go home, sleep it off, eat a decent breakfast, and let’s try again tomorrow.” Now, if there’s something structural about the assessment that makes it difficult for them to engage with it, a) I would have expected that to show up the first time they took the assessment, b) any kind of accommodation that they require for anything that’s going on with them and their learning, we should have provided the first time around, and we should definitely provide the second time around. I think it’s important that there’s some kind of release valve for somebody who just wants to bang the pulpit and insist, “no, I do actually know this. There’s something wrong with the supplemental measure that you did” to say, “heck, let’s do it a third time. But this is the last one. With repeated measures. If I get two of one outcome and one out of the other, I know which one I’m inclined to believe now,” and when they’re quite different than that’s kind of concerning. I think the primary method is having there be some appeal process where they can take a second supplementary learning evaluation and maybe modifying the mode or the method of that. If there is something about the first one that if they’re English as a second language learner, and there’s a lot of writing on this version of it, then maybe there’s some alternate form that I can provide them that’s going to make it easier for them to show me what they really know, because the point here isn’t to catch anyone. The point is to get them to demonstrate what they actually know. So it’s not about gotchas. It’s about accurately measuring what students know and are able to do. So if there’s something about that secondary assessment that made it so that that measure was inaccurate, then we should take another swing at, but it’s not turtles all the way down, right? It’s not the 15th time that we’re coming around and trying this thing again. There has to be a stopping point.

Rebecca: Some students might not be concerned with maximizing [LAUGHTER] their grades. They might not be aiming for an A, perhaps they’re using AI to meet those minimum passing standards. Students say things like, “Cs, get you degrees.” If this is a common phenomenon, which I’m pretty sure it is, how could the audit process be modified to deter kind of that C level cheating?

David: One of the differences between the first draft of the paper and the draft that was posted has to do with this issue, and that is that I was trying to think about how to make the potential pool of people that might be drawn, that might be audited, smaller. And it occurred to me that if you failed the exam, there’s no need for me to audit you, because you failed the exam. Depending on the institution that you’re at and the discipline and the major, sometimes you need a C or better to count that course toward graduation requirements, sometimes just anything that passes is okay, but I think that as an instructor, you’d need to be kind of attuned to that, and that the floor, in other words, the lowest score with which someone would be eligible for the audit, needs to be far enough down that it picks up all the people in that category. So if it’s A, B, or C counts as satisfactory academic progress, then everybody who gets a C needs to be in the audit pool too, and they need to be drawn out, and they need to have the supplementary experience. If they knew it so poorly that even using AI, they could only pull out a C, then I think that’s going to show up, now if they’re being super clever and smart and trying to calibrate exactly their AI use so that they only get a C. Actually, in that case, they’re only cheating themselves. I mean, if they’re going to use AI, they should have just gone ahead and got an A, using it in a clever way to get a C doesn’t help you, because if you get pulled into the audit and it turns out you don’t know the material, you may as well have rolled the dice on getting an A than getting a C.

Rebecca: How to play the game well.

David: Well, this is part of why you don’t make all the rules explicit, right? It’s 12 and a half percent of you that are going to be audited every time, or something like that. I think to the extent that the rules are unclear, it’s harder to play the game.

John: Going back a little bit to addressing those false positives, you also mentioned perhaps having some type of an audit bonus or a bonus for those who are audited and passed successfully. Can you talk a little bit about why you might use that approach?

David: Rereading the paper before we got together today, I can see me disagreeing with myself a little bit in the paper [LAUGHTER] on this topic, which is why it’s just a working paper still. My initial inclination there was that if you’re going to get pulled out and have to schedule time and be at a place at a time to meet with me for 15 or 20 minutes to do something, you probably deserve something for doing that, something other than “attaboy” or “attagirl.” So introducing a couple of points that you could think of as extra credit or as bonus points, or as thanks for being part of this process, was the way I originally thought about that. It turns out that that bonus also helps the math work out in terms of the expected amount of points somebody could earn if there’s a chance of a false positive. But then if you don’t get a false positive, and you are able to show what you really knew, then you do get a couple of extra bonus points, like making that all balanced out, that it turns out to work out nicely from that perspective as well. Later in the paper, you can see me kind of arguing with myself about whether I want to call this extra credit or bonus points or, like, “I put you through this whole thing, guys, I’m going to throw you a bone. Here’s a couple of points for participating in this process,” versus saying “you took this much smaller second assessment, and since it was smaller, I’m going to give you a smaller amount of extra points for passing it, because you get points for passing the first one, get more points for passing the second one.” I’m still not exactly sure how to frame the language around it, whether to think about it as extra credit, or look, you have a chance to do a second assessment, and you’re going to earn more points on that, and those points are also going to count toward your grade, and other people aren’t going to get the opportunity to take that second one and not have the opportunity to earn those extra points. So you can think about it as being earned or being extra, or however you want to think about it, you can really only understand by putting this in front of students and working through it a time or three. There’s got to be some way to talk about it, though.

Rebecca: Like thinking through a student lens. “Ooh, I want to get audited so I can get some extra points.” [LAUGHTER]

John: If only the IRS worked that way.

Rebecca: I was just thinking. But I’m like in all these other contexts that doesn’t play out.

David: That does not work that way in any of the other contexts. And maybe this is just me being a softie, especially in an asynchronous, online course, if I’m going to require you to make an appointment and show up someplace at a certain time, I think you deserve something.

Rebecca: I think that feeds into the question of just in what ways is the system equitable, if we think about the student populations and thinking about your sampling and different strategies that might be employed. How do we make sure that a process like this remains equitable?

David: I think it being truly random is important to being equitable. And there’s a paragraph or two in the paper, some people who did poorly on the first two or three assessments, and now they suddenly do really well on this one, maybe we might weight their potential to be drawn out of the pool a little more heavily. You could certainly do something like that, but it seems like the most fair way to do it is just to do it completely randomly. And I think part of the equity argument here is that it’s really only fair if the grade that you earn is an accurate reflection of your learning. And if you work and study and push and strive and you end up with an 89 and then somebody else who does none of that and cheats their way through ends up with a 93, that, to me, is like the definition of being inequitable. Part of the equity of this is who is selected to participate, but there’s also an equitable outcome of does the signal of the grade truly reflect your learning in a way that is fair? Everybody’s grade really is an accurate reflection of their learning, not some people’s grades are accurate reflections, and other people’s grades are super over inflated because they were cheating and we weren’t able to catch them. I think about the equity on those two levels.

Rebecca: I think the transparency that we talked about earlier too, about explaining the process and making sure students understand the process, that plays into equity as well. It’s really important for everybody to understand a system that might be really unfamiliar to them.

David: Not that I’m trying to convince you. I really would want to try to try to convince them that this is not about trying to catch you doing something. It’s a second measure, and if you did well on the first one, you’ll do well on the second one, and you’ll get some additional points for doing well on the second one. I think there’s a way that that can be explained and communicated and practiced that is fair for everybody. If it doesn’t eliminate the incentives to cheat, it can really dramatically reduce it.

John: And one of the things I was just thinking about, as we’ve been having this discussion, is a classic economics paper by George Akerlof called “The Market for Lemons,” which explains why, when you drive a car off a lot, its value drops dramatically. And the reason is, when you buy a new car, you can expect that most new cars are very high quality, but if you look at the market for cars that are a year old, what happens is, we get a very different mix. The high quality used cars are ones people are likely to keep, the lemons that they are having a lot of problems with are the ones that tend to be offered for sale. In the market for used cars, you don’t necessarily know whether this used car would be a lemon or not, and that’s essentially the sort of system we have with grades in the presence of AI. The whole value of a degree and of the grades in classes can very well be lowered if employers and future instructors at other institutions observe that students have not mastered the skills that their grades suggest that they have, and that can devalue education for all the students, including the ones who actually did master the skills we hope that they have. Having more accurate signals is a really useful way of addressing this, and that’s one of the things I really like about this approach.

David: It seems like now, more than any time that I’ve been alive, for sure, that the number of questions about the value of education are already at an all-time high, confidence is at an all-time low, perceived usefulness is at an all-time low. AI just has the potential to make that situation even worse if we don’t figure out some way to really improve the consistency of if you came out of that program with a B average, I know what that means in terms of skills and knowledge and attitudes and things that you’re going to have, but when those signals don’t mean anything, then people stop relying on them. And, I tell you what, you want to see, the bottom really fall out of higher education, we just need employers to stop requiring degrees as a condition of employment. If a degree isn’t the gateway to good employment, who’s going to keep showing up paying what they pay now to participate in this process. We’ve got to do better.

Rebecca: I think the more we share with students the concern that we have about their learning and why we might put measures in place to make sure that their degree does mean something, there’s a lot of motivation there to focus on learning too, having those setup conversations like motivating in a lot of different ways, motivating because you’re explaining why you want to make sure their degree has value, that that demonstrates care, and that’s good relationship building. But also I care that you learn. I think those are things that can be really valuable, and some of that’s baked into the system without explicitly using that language. There’s a piece of care that’s present.

David: I indicated earlier that it’s possible that I’m a softie, but I am one of those people that tells my students on the first day of class that I don’t know you yet, but I’m here because I love you and I care about you, and I think this whole experience can be one that changes your life, improves your life, the life of your family for generations, there’s real reasons that we’re here. I could be making a lot more money somewhere else, but we’re here to do what we’re here to do, and I don’t think you can talk about that enough. I think it is so easy to reduce it to gameplay. I need this many points, and I get that, and what’s the cheapest, fastest, easiest way to get those points? If we don’t call them back to help them think again about why are they here. Tell them why we’re here. Explain what we’re trying to do together. If we don’t do that, we certainly can’t expect them to be responsible for providing all that context and motivation for themselves. That’s part of what we get paid to do.

John: One of the really nice things about your approach is that AI systems are getting better and better and harder to detect. I remember seeing not too long ago a video you had posted of an agentic system going in and completing all the work in a simulated course without any intervention other than providing the login ID, the password, and the URL. And in that environment, we really need to do some deterrence, since we can’t detect it reliably any longer, and this seems like this approach is independent of how AI systems develop, is that an accurate description of your view of this?

David: It is today, and that’s the goal. I don’t know, it’s the academic in me. I expect someone is going to stand up and raise a counter argument at some point that is going to burst my balloon. The way that I look at it now, it really does feel like it steps back from the way we currently think about it, and steps to the side [LAUGHTER] and steps forward again in a way that it really doesn’t matter what AI can do. You could have it log in and do all of your assignments for you fully autonomously. If you get selected for the audit, and we are going to have a conversation about it, and I’m going to watch you do it and talk through it, then it doesn’t matter if AI wrote your essay, or if you paid someone in some other country to write your essay, or if your friend wrote your essay for you, it doesn’t matter how you cheated, because this is just repeated measures of learning. I took one measure and it showed this, and now I’m going to come back and take another sample and try to find out. So I really do believe today that it’s independent of the kind of cheating that happened. Doesn’t matter what tool you used or what approach you take, so long as I can get to you for some secondary, supplemental follow up, however you want to describe it, where we can really be knee to knee, either virtually or physically, and have an experience where there’s not an opportunity for you to cheat in that same way that you cheated the first time. Now is it possible that we could log on and it could be your video avatar that’s being powered by AI. I suppose there’s some scenarios like that, but we’re not there yet.

John: So we should be safe at least for another six months to a year. [LAUGHTER]

Rebecca: So we always wrap up by asking, what’s next?

David: I’m currently playing with some technology to help a person who would want to implement this strategy be able to implement it more easily in their class. I think it’s one thing to hear it described and for it to be in a paper. For example, if it was an LTI tool that you could add to your Canvas, your Blackboard, and it would provide all the support for you and doing the random selection and pulling the subset of questions that students have gotten correct and provided all that support to you, it’d be a lot easier to use these kinds of approaches. I think for me, the next steps on this work are keep talking to people and waiting for somebody smarter than me to show me why it’s a dumb idea. And while I wait for that to happen, try to create some tools to make it possible for people to start using this approach, because we really desperately need some way to combat, some way to slow down, change the incentives around cheating.

Rebecca: Well, thank you so much for joining us. I really appreciated the reframing and getting challenged to think about the problem in a different way.

David: Thank you. This was so fun. What a treat. What a blessing to be able to put an idea out into the world and have other people engage with it and then have a chance to talk about it. This is academia at its best.

John: Well, thank you, and thank you for all the work you’ve done over such a long period of time.

David: Thank you.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on Apple Podcasts or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

John: Editing Assistance provided by Fred Llerena.

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442. Not Token Gestures

While colleges and universities have made substantial progress in attracting a diverse mix of students, there are still substantial equity gaps in student outcomes. In this episode, Roberta Hurtado joins us to discuss approaches that can be used to reduce these gaps. Roberta is an associate professor in the English and Creative Writing Department here at SUNY Oswego, where she also serves as Director of Latino and Latin American Studies, and has been a fellow in the Triandiflou Institute for Diversity, Equity, Inclusion, and Transformative Practice. She also has served as a 2023 Fellow in the SUNY Hispanic Leadership Institute.

Show Notes

Transcript

John: While colleges and universities have made substantial progress in attracting a diverse mix of students, there are still substantial equity gaps in student outcomes. In this episode, we explore approaches that can be used to reduce these gaps.

[MUSIC]

John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

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John: Our guest today is Roberta Hurtado. Roberta is an associate professor in the English and Creative Writing Department here at SUNY Oswego, where she also serves as Director of Latino and Latin American Studies, and has been a fellow in the Triandiflou Institute for Diversity, Equity, Inclusion, and Transformative Practice. She also has served as a 2023 Fellow in the SUNY Hispanic Leadership Institute. Welcome Roberta.

Roberta: Hi, thank you for having me.

Rebecca: Today’s teas are… Roberta, are you having tea with us today?

Roberta: I am. It is Bigelow Cozy Chamomile,.

Rebecca: Nice. Sounds nice and relaxing, something that maybe a continuation of spring break?

Roberta: A little bit. Yeah. [LAUGHTER]

John: We’re just coming off of spring break here, and it is still below freezing here today in Oswego.

Rebecca: How about you, John?

John: I am having a nice, warm Lapsang Souchong today.

Rebecca: Nice. I have a Scottish Breakfast tea today.

John: We’ve invited you here today to discuss your new book, Not Token Gestures: Practical DEI strategies in 21st Century Higher Education. Can you tell us the origin story of this book project?

Roberta: Absolutely. So I was a SUNY HLI fellow in spring of 2023 and part of that institute is a requirement for you to do a capstone project, something that’s going to serve your university, something that’s going to help if there’s a gap or there’s an area where you can lend your expertise to. And at the time, I was working on the Triandiflou Institute fellowship as well. So I was doing them simultaneously, and we were looking at the importance of representation among faculty, and so one of the ways that you can intervene is to directly attend to the hiring practice. Where do you send job ads? What kind of language do you have in job ads? One of the things about the hiring process for faculty is that you might do really great workshops at the very beginning, everybody’s enthusiastic, you’ve got energy, it’s the summer. And then three months later, you’re still [LAUGHTER] in those very first preliminary steps, because the process itself goes over about a year from start to finish, from drafting the job ad, to sending it out, to getting people to come through, to getting them into the first- round interviews, first-round interviews, to second-round interviews. It’s just a lot that goes into it. And so what were really great workshops at the beginning are distant memories where you remember sitting and looking at a screen or being in a room, and sometimes these workshops also have aspects to them that need a lot of clarification. So, b instead of saying, “Well, send your job ads out to different types of arenas,” well, why would you do that? Normally, when we send out a job ad, let’s say in English, we would send it to the Modern Language Association job call list. But who are the people who actually look at that job call list? If you look at the demographics for who’s actually MLA members, paying members, who’s going to be accessing that, you might actually find that you have people from maybe elite institutions making up the majority of the membership, or you have people from very specific geographic backgrounds, people from very specific socioeconomic backgrounds, and so without meaning to, you’re limiting the pool of people. You’re being very selective without even realizing it. So, if you want to be more expansive in who’s getting the job calls, you need to know the history behind why it ends up being that it’s so selective, and then being able to move forward. Well, where are the other places where you can send the job ads? I don’t think people are intentionally ignoring the variety of places you can put them, but sometimes it’s just a matter of knowing where to go. So, all of this is to say I created this capstone, and while I was doing it, like the good English professor [LAUGHTER] that I am, I wrote an article. And when I wrote the article, it was a mix of different types of theories and historical background and information, and I sent it to a journal. I didn’t think it was going to inherently be a knockout of the park, but I thought I would get feedback, and the feedback that I got was that it was too narrowly tailored, that creating a process to increase representation of different types of faculty in Higher Ed was too narrowly tailored of a [LAUGHTER] focus, which, it is what it is. Maybe whoever was reading it, that’s the way they thought about it. And I channeled Michelle Obama [LAUGHTER] in that moment. I was like, “Well, I don’t think that this should end here. So what do we do?” And I pitched it to what was then Lexington Books, to say, “I’m not the only one who’s thinking about these things. How do we do work that makes higher ed fulfill its promise of academic excellence for all?” And so I went to Lexington Press. They picked up a contract to create an edited collection that was going to have voices from all different fields of academia, and from there, it moved forward to the call for papers and then a wonderful collection.

Rebecca: Can you talk a little bit about how you selected contributors for your project?

Roberta: Absolutely. So I was very fortunate to, in my time at HLI, get to meet a wonderful array of academics and administrators, people who genuinely care about their campuses and the people that they serve. So one person was running the pediatrics residency for one of the SUNY campuses. Another person who runs camp programs, AOP, for one campus, and their projects were speaking to the very things that my project was speaking to. So when I got the contract, I was able to solicit submissions from people who I knew were already doing this work, and I was also able to reach out to faculty from around the campus and from Oswego, who I knew that were doing work that was very similar, and nationwide. So I reached out to administrators who I knew, who are doing this work, and doctors, people who are practicing and working in education and artists as well, and asked people if they would be willing to share. And I think I was very fortunate with the timing, because where I sent the call for papers, I got a number of people responding as well. So for instance, from Virginia Tech, there’s a center there where people who were working there created a chapter, sent it to me, and then faculty had come together as well to create a chapter and send it in. So in some cases, it was a matter of the people who I knew doing this work and also getting them to sit down. Nobody has spare time. [LAUGHTER] So being able to find people who would be able to carve time out of their schedules to sit and write and create transcripts, work on artwork, there are testimonials, and there’s also personal narratives, there’s letters. So knowing people who had some things that they would like to submit, and then being able to find other people who were also in it. And one thing that was interesting about it was that the chapters are also varied. So there’s three different sections for the book. The first one is about personal responses to what’s going on with DEI in Higher Ed in the country. The second is about pedagogy, and how do you teach? How do you even create a syllabi? And then the third is about administrative tactics and techniques that can be implemented. All of the chapters were very different, and even though one might focus on, for instance, there’s a chapter on how to create a course for Introduction to Criminal Justice. Some of the techniques that are being proffered in that chapter might seem on the surface like they’re very specific to that department, but they’re not. How do you create a syllabus that has readings that students can access if they can’t afford them? In another chapter, how do you have students introduce themselves in ways that don’t put them in front of their peers and having to say things that might be a little personal, but at the same time, ensuring that the classroom is a space where they know they will be honored and respected for their differences and that their differences won’t be treated as deficiencies. How do you go about doing that? Well, these chapters offer suggestions, and again, with the idea that we all go through training to become members of higher ed, but sometimes there are things that we just don’t know or maybe weren’t made available to us when we were working to become faculty members or administrators and so these are those opportunities to also sit back and question, “what were the thought processes behind why I did that?” [LAUGHTER] You know, “why did I go about choosing these things?” So when the chapters all came in and the artwork was coming in, I was able to sit down and really see a lot of richness in each one beyond even just kind of like that surface level read, which was really exciting actually.

John: For several decades, educational institutions at all levels have put quite a bit of emphasis on DEI initiatives. But in the last year or so, a little over a year here, we’ve seen that under very heavy attack in the federal level, and also we’ve seen quite a few attacks at the level of various states. You address this a bit in your introductory chapter, which is entitled,”It’s Not a Death Knell, It’s a Call to Arms.” Can you give us an overview of the arguments in this chapter?

Roberta: So I don’t know how everybody responded to hearing about that Supreme Court case where they decided that race could not be used as part of the decision making process for admittance to higher education. I think one of the elements of it that’s been very confusing for me has been that the Supreme Court requires that questions be and decisions being narrowly tailored and limited in scope. And the verdict that came out, that was read, the decision was very clear that this was about how race as a category is used in admissions processes. The expansion of it since then to apply to things like scholarships and to apply to programs have been, if we’ve noticed, like on the state level in most cases. So we’re seeing in like Texas, and this is not a knock on Texas, I used to live in Texas, Road Runner all the way.[LAUGHTER] But we’re seeing state level and regional level now taking up the impetus and saying, “Well, we can’t talk about things that are going to make people uncomfortable,” and that’s kind of been the language of it. And we saw it during the first administration, right? There was that executive order that you couldn’t teach things that are going to make people uncomfortable, and it’s such an interesting concept that some people are not allowed to be made to feel uncomfortable, and some people are. And the question is, “why are some allowed and some are not?” And that introductory chapter, it did recognize that we do need to grieve, because it’s a dream, right? Our ideals are wonderful things. They’re goals that we are always striving to and even if we think that we’re achieving them, we always have more that we can do, and so to have made so many strides, to have been pushing and pushing for something as basic as recognition of infrastructural inequity and inequality, and then to have it be brought up as something that is the thing that’s going to be attacked… it hurts. It genuinely hurts. And for all the people who would go to college and can see themselves as deserving of an education, and then the idea that they would be turned around to and told “No, you’re not worthy of learning.” That hurts. And so we do need to grieve, but we don’t give up. We’ve been seeing this since the ‘60s. We’ve been seeing this since the ‘20s. We’ve been seeing this since the 1880s, the 1860s, we’ve been seeing this for centuries in the United States… that we don’t give up, we just change strategy. One thing that was happening around this decision, and then that came and, as you noted, especially in the most recent months, just the constant barrage of it, but we’ve also been seeing the mechanisms of this country coming forward and saying “No, you are allowed [LAUGHTER] to have opinions, you are allowed to teach content, you are allowed to have policies to make campuses spaces of learning.” I think one thing about it has been, though, that we’ve had to also take stock of what we’ve done in the past and if DEI has been treated as a side piece or as a token gesture, yeah, some of those do end up having problems within them. So if we say, “We’re going to create scholarships for a particular community.” Well, why? What was the thought process behind that? And I think sometimes, when we lose sight of what the reasoning is behind things, then things can become token gestures, and we need to reevaluate those too. Every time we’re doing something new, that’s part of the process of being in higher education too. We need to constantly be reflecting on what we’re doing, what’s working, what’s not working. And so that first chapter, it acknowledges the pain that many no doubt feel and continue to feel about what’s going on, but also a reminder, now is the time to keep going. Now is the time to regroup, think through, self critique, self analyze, come together as community and look at what we can do to move forward, because we don’t give up on our students, we don’t give up on our programs, and that’s why [LAUGHTER] we got into these fields, I would hope, or I think, because we do believe in education as just being something that should be available to all.

Rebecca: So your chapter kind of sets the stage for the first section of the book, which contains a number of essays responding to these attacks, policy attacks. What are some of the other suggestions that are raised in this section, or those actions that you’re kind of pointing to?

Roberta: So the first section of the edited collection is very personal. And I think one of the things that gets lost in the debates about DEI in Higher Ed, is that it is very personal. It is people’s very lives. It is their futures. It is people trying to figure out who they’re going to become, and especially if you’re from communities that have historically been told, “You don’t have a future,” it’s personal. You feel it in your very flesh. It’s not abstract, it’s not a concept, it’s reality. And so if we’re going to really do the work of ensuring that Higher Ed serves everyone, we need to be very cognizant of the very human toll of getting into college and being on a campus and graduating and becoming whatever we’re gonna be in the future. So that these first entries in the book are really about setting that stage, about centering the different types of ways of knowing that people have, the different types of experiences that inform who they are when they set foot on a campus or in a classroom or in an office, and then also thinking about, what are our different responsibilities to each other? Is it just that we’re going to say, “Well, we’re all different,” or is it “We’re all different and difference isn’t deficiency. Difference means an opportunity to learn and grow and be together and shift and transform and make new places and ways of knowing and ways of thinking.” It includes lots of different contributors. So there’s artists, there’s photography, there’s poetry, there’s letters to people, there’s personal statements, and these were all designed to very much center the human experience of being in higher ed.

John: The second section, as you already mentioned, focuses on strategic curriculum. Could you share with our listeners some of the suggestions that are provided by the authors in this section?

Roberta: Yeah, and actually, I’m going to give the title of one of the chapters because it was just good, “You Can’t Heal Us if You Don’t Even Know Us: Music, Medicine, and Rethinking Pre-Med Curriculum Adaptation to Community Needs.” This particular entry was a transcript with Dr. Christophe Jackson and myself, and I was asking him… he had been working on a Fulbright, which is actually now underway. And he looks at Music and Medicine. He’s done a lot of work with the jazz musicians clinic in New Orleans. The man is brilliant, or like, when you think about brilliance embodied, that’s him. But he’s very humble, and he’s very passionate about music. He’s also very passionate about medicine, and especially for his own community, but for everybody. And while we were talking, he was sharing with me, if you were going to create a music medicine class, but fundamental to this chapter is actually thinking through the values that educators bring with them when they teach. I think all of the chapters in this section really ask faculty to take a pause and think about “what are the values that you’re bringing with you that are informing who you are and how you put together a syllabus?” And it’s not because we don’t have values or don’t know them in theory when we’re walking into class, but sometimes we get so wrapped up into making a syllabus that we don’t actually pause and think, “What do I know about the people who are coming into my classroom? What do I know about the communities that I’m actually seeking to serve?” If you don’t genuinely know, and this is to create music medicine syllabi for pre-med students… if you don’t know anything about the communities you want to serve, how are you going to serve them? Medicine is not one and done. It needs to be adjusted. It needs to be organized so that the community that’s at hand can be worked with, so that it’s not just them being told, “Oh, you have to do this, this and this,” but instead, “Do you want to be healthy? What kind of things help to be healthy in your community?” From that, we see with other chapters… so for instance, there’s one about a Master’s class for people who want to go into clinical work with mental health, again, thinking through, how do we hold ourselves accountable when we’re creating syllabi, but also in ways that allow students to engage in those practices of self reflection, so that when they leave college, if they already have a profession in mind, they can consider those or use those skills to help them along their own career paths and that is something that many of us are thinking about. You come to college, you learn all of this information, but you’re also figuring out who you want to be in the next phases of your life. And so these, I don’t know what they would be called, like, not soft skills, I’m trying to think of like those kind of invisible elements of the class where you figure out, who are you going to be, how are you going to deliver information to people? When you hear critique, how do you respond? Those are elements that are fundamental to a class but often don’t get talked about. And so when you have a chapter that asks you to consider about using self in relationship to understand another, about cultural humility and empathy through storytelling and counselor training curriculum, you’re being shown those kind of tools that you can bring into your class, even if you’re not teaching a mental health practitioner class. There are other ones that are a bit more specific in terms of field and going into what’s typically called Ethnic Studies, but it’s a pan area, right? So there’s one critically teaching Asian American Studies at an Asian American Studies-less University. So Asian American Studies covers a wide range. It’s very interdisciplinary. If you don’t have an actual department, though, that’s dedicated to that learning. So for instance, Urbana Champaign has an Asian-American studies program. If you don’t have faculty who are directly dedicated to that because you don’t have a department, how do you go about teaching it? So they actually offer a syllabi that they’ve crafted, engaging students, engaging faculty, getting workshops together, doing learning activities. So there’s one for Angel Island, where you get to learn about people’s experiences traveling to the United States and what sort of scenarios they would have encountered. These are very real learning opportunities, very tangible learning opportunities that can have major impacts on students and again, helping them see who they are in the learning process. So even if you’re not teaching Asian-American Studies, this is an assignment that you can then adapt to your own models, to model in your own classes that maybe you hadn’t thought about before or even known that that was a resource available to you. So section two tries to offer different strategies. They might look field-specific on the surface, but when you actually get to look into the chapter more deeply, you find all of these different techniques that are fun in many cases, and really thoughtful and engaging.

Rebecca: I love the wide variety of offerings that you’ve described in these sections. Now we’re fortunate to be working at a public institution in a state system that’s actively working to provide more equitable Higher Ed outcomes, but historically marginalized populations are still experiencing lower rates of persistence to graduation. What are some of the sources of these inequities?

Roberta: There was an article that just came out, and it’s these scientists trying to explain why there is intergenerational poverty. And since we have all of these things, like social programs that are in theory, designed to, quote, unquote, “get people out of it,” then it must be genetic. The article just came out in like 2026. So in 2026 we are still hearing iterations of eugenics propaganda coming out as science. Because what would make sense if we have all of these social programs that people just don’t seem to be rising and fundamental to this study was a refusal to acknowledge that intergenerational poverty is not a matter of genes. That even if there are social programs that are available, are they inherently designed to help people get out of intergenerational poverty? Or are they meant to, and I’m going to quote Martin Espada here, “teach you to shuffle forward for charity.” If they are designed to help you to live a life that you are proud of, to cultivate the skills that you wake up in the morning and are thrilled to have, my guess would be that you would then be able to engage the world around you in a way that is meaningful to you. If we’re thinking about then how education links to that, then you would be attending college, and you would be dedicated to an education that would allow you to actuate those very things. But if we’re not in that system, if we’re not in that world, if we’re in a world that’s designed to teach you to shuffle forward, then you’re not being taught to cultivate those best parts of yourself. And even if you are able to attain some of those aspects, there’s a lot behind it that just isn’t there for you. When we talk about in introductory classes, for instance, for students who are coming in, if you are from a school that… and we’re seeing this more now, and I’m not trying to throw shade on people who are all about technology… I am not… but science is still showing that children learn better with direct, one-on-one contact with a human being. But if you’re from schools that highly emphasize, or heavily emphasize the use of technology, rather than that direct one-on-one attention because of class size or whatever, those children are going to be learning differently than children who go to affluent schools where they do have lower child-to-teacher ratios. And so you start to see from very, very early ages, disparities in what children are learning. And so then you get students coming to college who genuinely want to learn, genuinely want to finish their degree. But what support mechanisms do you have there that are, one, going to actually help them get through the program in a way that’s responsible? And the next thing is, how are you going to do so in a way where the student is able to cultivate an identity that is meaningful to them? Where they’re not just a number, where they’re not just a tuition payment or whatever it is. And we’re starting to hear that economic descriptions more and more about education, and when we do that, then these students who are really struggling to try and make it through, ‘Do you see yourself as part of the campus?” There’s these discussions about belonging. We’re in campuses from an educational model that was designed centuries ago with very specific people in mind about who was going to attend them. What we’re trying to do now is retrofit them to meet these needs and that very real question that I think this book takes up is, “What are the things that we can retrofit, and what are the things that we can just imagine as new and run with those new things too?” I think when we talk about social inequalities, too, it becomes a space where people can start to feel very defensive, and that breaks down conversations, because it’s like, “Well, you know, this money is going over here, and it should be doing all of these things that make differences,” but it’s about how everyone’s involved in it. Everyone from children from rural communities where the school year is dependent on harvest season, to children whose families move because of harvest season, to people who are veterans, to people who are single parents and trying to get degrees so that they can get jobs that will hopefully pay so that they can send their kids to a better school, and that kind of process. So when we talk about these social inequalities and how they show up in college settings, we’re talking about this large, interconnected, intertwined ball of threads and strings, and pulling at one or the other might not be the thing that helps a student get through maybe all of them are. But I think this book offers some insights. When you have students who need more assistance, what sort of things can we do to offer that help in the classroom, and then also administratively?

John: So students come in with different backgrounds because of the quality of the schools and differences in parents’ education and other things which affect where students start at when they enter the school system, and we have a lot of systemic inequality. But, when we have the students coming into our classes, what can faculty do to help reduce some of these equity gaps in outcomes, to create more of a sense of belonging and to help all students be more successful?

Roberta: So read Section two of this book. [LAUGHTER] I mean, some of the things are about very technical pieces, So like, how are things laid out, what types of resources are available with the syllabus and so on. But then there are sometimes things that are less obvious, and they come from the things that we were taught when we were getting our educations that we replicate. When we have a professor we like, we replicate what they did, because it obviously worked. But I think there is some privileging. For instance, reading. Something as basic as that, but also that students are bringing with them different types of knowledge, different types of critical ways of knowing, and that many times, those aren’t being represented in the content of the classes, in the curriculum, because we’ve been taught to focus on one particular thing or one particular way of knowing. And here I’m thinking, this isn’t in the book, but just if I’m a student and I’m not used to having math classes where I see any of the things I care about represented, and all of a sudden I’m being shown how math is actually important in all of these different realms of my life taught from a way that my community speaks, then I’m going to learn it differently than if I’m shown something on the board and then somebody steps away. The ways that I’m going to engage the space, the sort of questions, and this is from section two, now, how do you just even set out the room so that when students come in, they have space to sit down? How do you go about offering assignments? What sort of options do you have for them? So if you offer, let’s say if you have a reading list, and you are requiring students to purchase books and they have to have physical books, when do the grants that help them purchase books come out? If you’re setting them a text that they need to buy and they need to be reading before that grant comes out, they can’t afford the book, that’s why they’re getting the grant. So maybe adjusting when you’re going to start assigning texts that they need to purchase and front loading things like articles that maybe you can give online or things that you can print and give out to them. Simple adjustment, doesn’t call anyone out, but takes into account that some of the students in the class might very well only be able to buy books as soon as that grant comes through on the first Friday of the semester. In other cases, things like having policies that allow students to step out of the class in the event that something becomes triggering for them, not knowing if students have certain types of traumatic experiences in their histories. So saying, “If you need to leave for 15 minutes, step out of the room for 15 minutes, come back in, we have resources available to you.” Things like having, on the campus itself… so this isn’t so much controlled by faculty, but administratively… food kitchens where students who might be experiencing difficulties being able to purchase food, where they can go and get items that they need. Things like professional development workshops on campus. So students who are the first in their families to be graduating college might be the first in their families to be going for these professional level careers. Do they know how to choose a suit that fits? That might sound real simple to some people, like, “Yeah, you don’t want gapping around the pockets, and the shirt has to fall in a certain way.” But if this isn’t your family, you have no idea, and it can be very intimidating to ask for help. So does the campus offer those kinds of services? If they offer professional level clothing, do they offer the other part of it that maybe shows students these other skills that we take for granted as everybody having, but that a lot of students might not have, and so being able to access that, and in a way that doesn’t call them out, that doesn’t act as if it’s charity, but instead, this is part of the experience, and everyone should have it.

Rebecca: Really appreciate, as a designer, you talking about the difference between designing for equity in the s tart versus retrofitting something that was definitely not designed with equity in mind at the back end, right? Those experiences are different, our ability to create equitable experiences are actually quite different under those different circumstances. One of the things that you were just talking about points to the need that faculty have to understand some of the other systems that exist that are outside of the curriculum or outside of their subject matter, like the timing of when grants might be available, or how financial aid works,[LAUGHTER] because those actually have significant impact on the experiences of students at our institutions, and we can make design choices that think about some of those things that are in place, that maybe aren’t as easy to change, or they certainly aren’t going to change at the same speed [LAUGHTER] that we can adapt or adjust a class. I really appreciate that thought. Can you talk a little bit more about, maybe the responsibility faculty might want to take for better understanding some of these other systems, so that they can account for things like this?

Roberta: So it’s a hard balance, right? Because, on the one hand, and this is something I’m very cognizant of, I have curriculum that I have to teach, and I have to make sure that I deliver it accurately and responsibly. It’s easy to get lost in that and we have all of these other pressures. Because teaching alone isn’t it. There’s teaching, there’s service, there’s scholarship, and there’s conferences, and sometimes you get to the end of the day and spend 13 hours, and you know that there’s more [LAUGHTER] for the next day. So I think part of this is not so much adding to the plate, but instead shifting. And I’ve been hearing about the use of the language of shifting. How are we just going to shift over rather than asking faculty to have these extra heavy loads when there’s already so much on the plate? And I think that part of that can be done using mechanisms that we already have. So things like academic affairs retreats, professional development workshops that our campuses offer, even when we go to conferences or things like that. But having people, instead of saying, “Here’s a list of things you have to put on your syllabus,” and then moving on, having opportunities for, for instance, financial aid to come in and meet with faculty, and maybe it’s more of there’s a lot of us, [LAUGHTER] there’s few of them, there’s more of us. So having them come to like department meetings and actually walking us through when certain things will hit and when they don’t. I know about, for instance, a grant for books, because my first semester on campus, students told me about it. Before that, and I know we’re not supposed to do this, but I would just say, “You need a copy of the reading? Here’s my book. Do what you need to do. Just give me the book back before class, so that I have time to prepare.” And you know, they’d be photocopying or taking photos with their phones. But then they told me about this grant, and I was like, “Well, that’s essential to know.” [LAUGHTER] If you can’t buy the book, you can’t buy the book. So then looking at library resources, showing them how to get access to books from interlibrary loan if they’re like, “I genuinely cannot afford this book.” What can you get through Interlibrary Loan? What sort of resources do we have? So having workshops like that with faculty can be very helpful, but it has to be timed. So, you know, we have due dates as well. So having syllabi available by a certain date means that we have to be thinking about spring semester like the year before. So it’s about finding those timings that work with faculty schedules and requirements from the campus itself, and offering those and also, I think the importance of professional development time for faculty, I think across the nation, is kind of hard to find time for right now, but it’s a necessity. If we can sit down and say, “Okay, here are the actual skills that I want them to have? What are the variety of fun things that go along with those?” If I want them to be considering how to find an argument in a poem, I am not a technology person, so bear with me, can I have them distill it down to a meme? (I just learned about memes not too long ago.) And then, “How do I get them to work with that?” So this is using their own sensibilities, drawing from their own cultural knowledges, their own backgrounds, thinking through what sort of resources they have available to them. They’re still going to know how to be able to distill an argument. They’re still going to be able to identify and articulate what is it this person wants me to get and how are they trying to persuade me, but doing so in a manner that allows them to cultivate their own knowledges and not saying, “Well, this is the only way to do it. This is the only option that we have.” But instead offering these varieties. Now, as an English professor, I am always going to end up coming back to the written word, and that’s okay, there’s nothing wrong with that. But what are the flexibilities that are available around that? That students can engage? What different angles can we offer for students to come into the conversation from, while still holding standards and working with students to find that they are very capable of achieving these things? I’m thinking of the book, Nuyorganics, and it’s this brilliant book… it came out a few years back… but about having students cultivate their cultural knowledges and organic intellectualism, combining that to create different types of assignments in the classroom that then move forward. But we need time to be able to do this. And so, in a perfect world, we would have time to do it. So maybe this is something then, that individual departments can start thinking through. If this matters to us, if it’s not a token gesture that we want academic excellence for all, let’s create times and some of the stuff that’s mandatory, like meetings or whatever the case may be, where everybody gets together and actually have somebody come in as a guest and speak to us about some of the things that they’re doing that work, or maybe some processes for finding things that might work for them. I think key to this all too, though, is that it’s not about not making standards or things for students, but instead helping them cultivate the very real skills that they need for success. And that’s part of the conversation too and I think going back to the question about students finding ways to make it through college versus some who are not, this is part of that whole complex system. What resources do they have, and do they know how to, from their own lens and from their own styles, engage these? That there isn’t just one way of going about things or one way of doing it that’s correct, but all these varieties that are available to them.

John: As Rebecca noted, we’re lucky to live in a state where there is still support for diversity, equity, and inclusion initiatives and attempts to try to make things work better for all students, but we do see a number of states that are imposing some really serious restrictions on what people are allowed to teach. They’re redefining our history, redefining science, and limiting what can be talked about in terms of many issues. What advice would you give to faculty who are trying to help students in that environment?

Roberta: I think the first thing would be, know the law and not the law as you’re being told it’s the law, but what is the actual letter of the law. If you know the letter of the law, if you know what it actually says, and you have a cohort of people that similarly know what it actually says, you can make decisions about your response rather than being caught in the moment and having to react. And I think that one struggle people are having is that they’re being put into situations where they’re having to react on the spot. And it’s not that their reactions are bad. They’re human, and what they’re responding to [LAUGHTER] in many cases just doesn’t make sense. I will give them that. But we also have to acknowledge that the paradigm has shifted, and we cannot respond the way that we thought it worked when it’s already shifted. We have to know what’s happening now and what is our relationship to that. I heard a statistic recently about people’s desire for their children to go to college and get degrees, and, you know, it’s lower than it was 20 years ago. That’s about faith in education and faith in the learning process, and in states where people seem to be vilified for wanting to give education books, being thrown away, it’s hard to maintain faith in the very things that we know in our core are right, which is that you don’t discriminate against people because of their race, their ethnicity, their socioeconomic backgrounds, their gender, their sexuality, and disability. And we’re thinking about different ways of knowing. We know this. And I think sometimes the small group of people that are shouting the loudest seem to be the ones that make up the majority, and they don’t. We’re seeing pushes against restriction of political thought. We’re seeing pushes that are being successful, against the attempt to restrict access of education to certain communities. The momentum has to maintain though, we can’t back down from it, and we have to also remember that we need to remind people we are supporting them, that we are here for them, that we will do what we can to support them, that we have not given up the fight, right? It’s not a death knell. It is a call to arms, and we are ready. We might need breaks. [LAUGHTER] Some of us might need to rest every now and again, and that’s totally fine, but we don’t give up. We keep going, and we will continue to be supportive.

John: In line with what you’ve just suggested, back in 1853, Theodore Parker said that “The arc of the moral universe is long, but it bends towards justice.” And this is a quote that was frequently repeated by both Martin Luther King and by President Obama. Do you think we’re going to get back on a better path in the near future?

Roberta: There’s a quote from a book called King Solomon’s Mines, British fiction from I guess a century almost now, ago. And the book is very problematic, but there’s a line in it that goes, “Where there is life, there is hope.” And as much as the book is super messed up, and I’m not advocating anyone read it, I take great comfort in that, that we always have the ability to move forward, that if there is life anywhere, that we can always continue to cultivate the best parts of ourselves to make the world a better place and I think for a long time, we haven’t necessarily been encouraged to cultivate those best parts of ourselves, when you turn on the media, when you turn on the television, whatever it might be, seeing people screaming at each other, seeing people waving flags in each other’s faces, on both sides. And we think about like the polarization of the United States, this has gone on, you know, it’s older than me. But that doesn’t mean there aren’t those of us who really believe in education. That really believe in the ability to learn and grow and find those better parts of ourselves and be open to change. And change is not easy, change is difficult. It hurts. When we grow, we go through growth spurts and our bodies hurt. We grow teeth and our gums hurt, but it’s okay, because on the other side of that, growth is something very real. And right now, we are in a space of growth, and I turn to Gloria Anzaldúa here, because I think about the path to “conocimiento,” which means the path to coming to consciousness. And it goes up, it goes down, it goes left, it goes right, it spirals, and sometimes you think you’ve got it, and nope, you’re right at the beginning again. But if you can engage the process, you will start coming into these movements of complexity and being able to figure out new realities for yourself. I do think that things will get better. I don’t know how long it will take. I would like to say tomorrow, and maybe for some of us it will be, apparently, the planets just realigned themselves last week, and I take great hope in that. [LAUGHTER] But genuinely, I do think that there is hope for the future. When I hear some of the things that my students talk about… I just went through midterms, and seeing some of these midterms just renews your faith in everything, because you’re like, “Thank you. Thank you for believing you could do something that was different. Thank you for trusting the process and yourself enough to engage in this, even if it was new and scary and different.” It’s okay to cultivate those parts of their imaginations and creativity in combination with critical thinking. I think one of the major attacks right now is on critical thinking skills. We don’t give up on those. We hunker down with them. That might make us dangerous, but it also means that we know how to ask good questions, and it’s going to be those people who are able to ask good questions that are going to lead us into the future. I think about Brenda Marie Osbey. She was the poet laureate of Louisiana a few years back, and I got to meet her one time, and she said, “the job of the artist isn’t to answer the question. The job of the artist is to ask them and then to follow these questions through all of their different pathways and find all these nuances and things that we weren’t thinking about or things that we weren’t considering and bringing those to light.” Yeah, that’s it, that ability to think, the ability to create, the ability to continue moving. We do have a lot of pain that we haven’t dealt with, centuries in the making that we do have to deal with, and maybe that’s part of why we’re in this moment now. But that doesn’t mean we can’t come out the other side of it. We just have to have faith that there is another side of it, and I genuinely believe there is.

Rebecca: Given that John has already asked about your crystal ball. I’ll ask a follow up. We always end by asking, what’s next? It could be personally, professionally, the book, any way you want to spin it.

Roberta: So I have a book chapter coming out in a collection called ¿Y Yo También?, and it’s about Latinas and the Me Too movement. And it’s got creative pieces in it, it’s got scholarly works in it, but it’s designed so that anyone can read it, which is awesome, because sometimes we have these very jargon laden conversations about people’s very real experiences that can make it hard for everyone to join in the conversation. So I love this book. It’s coming out with Rutgers University Press this coming fall. The faculty member is in New York, her name is Melissa, and again, coming out this fall. I have a second monograph that I just finished called, But is it sexy? that looks at representation of eroticism in Puerto Rican women’s literature, which was incredible to get to research and write and I’m looking forward to that. Moving forward, I’m going to be presenting at NADOHE, which is the National Association of Diversity Officers in Higher Ed at the end of March. And then next spring, I get to teach poetry, which I’m excited about. And then this semester, I have two more guest artists coming as part of a larger series. Denise Chávez will be joining us, as well as Melissa Rivero at the end of the semester. So these are all major moments of excitement, and I very much look forward to.

John: Well, thank you. It was great talking to you, and I hope your book makes an impact on people.

Roberta: Thank you. Thank you very much.

Rebecca: Yeah, thank you for all your work.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on Apple Podcasts or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

John: Editing assistance provided by Madison Lee.

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441. Teaching = Coaching

Coaches and teachers work to develop skills by providing structured learning environments, motivational strategies, and individual feedback. In this episode, Christian Fauria and Constanza Bartholomae join us to discuss the similarities among coaching, teaching, and the work of educational developers.

Christian is a former NFL tight end who played 13 seasons and won two Super Bowl Championships with the New England Patriots, and a national champion at the University of Colorado. Following his retirement from football, Christian transitioned into sports media, working as a college football analyst for ESPN and CBS, while co-hosting a radio show on WEEI in Boston. He is now a Professional in Residence at Bryant University in the Communication and Language Studies Department, teaching courses in sports broadcasting and organizational leadership in sports. Constanza is the Interim Director of the Center of Teaching Excellence at Bryant University.

Show Notes

Transcript

John: Coaches and teachers work to develop skills by providing structured learning environments, motivational strategies, and individual feedback. In this episode, we discuss the similarities among coaching, teaching, and the work of educational developers.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

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Rebecca: Our guests today are Christian Fauria and Constanza Bartholomae. Christian is a former NFL tight end who played 13 seasons and won two Super Bowl Championships with the New England Patriots, and a national champion at the University of Colorado. Following his retirement from football, Christian transitioned into sports media, working as a college football analyst for ESPN and CBS, while co-hosting a radio show on WEEI in Boston. He is now a Professional in Residence at Bryant University in the Communication and Language Studies Department, teaching courses in sports broadcasting and organizational leadership in sports. Constanza is the Interim Director of the Center of Teaching Excellence at Bryant University. Welcome Christian and welcome back, Constanza.

Christian: Thanks for having us. It’s my first time. I’m excited.

John: It’s great to meet you. Today’s teas are:… Christian, are you drinking any tea?

Christian: I do. I call this my hearty mug. I got a little green tea in there. Nothing but the tea, no sugar, no nothing, no additives. I keep it clean. That’s what I got this morning.

Rebecca: That’s the way to do it.

John: And Constanza?

Constanza: I’ve got my favorite tea. It’s African Nectar from Mighty Leaf. And if you’re someone who doesn’t like tea, or you’re up for an adventure, this is the tea to try. I have convinced many folks who are not tea drinkers, that tea is an option with this particular one.

Christian: Nice.

John: And Rebecca?

Rebecca: I have a Scottish Breakfast tea today, John.

John: An old favorite.

Rebecca: It is.

John: And I have a Lapsang Souchong today, a smoked tea.

Christian: Ooh, fancy.

John: it is. It smells like there’s a wood fire right next to me, and I’m hoping that’s not the case, because I am in an office building here on campus.

Rebecca: We invited you both here today to discuss the working relationship that you’ve developed at Bryant University. Can you each tell us a little bit about how you began working together?

Christian: Okay, so I’ll make a long, long story short, because this will take about an hour. So like you mentioned in the intro, played in the NFL, worked in media forever, got fired some random day, and then just kind of walked around trying to figure out, like, what was I going to do next? I had no idea what I was going to do, and I decided that I wanted to teach. I never wanted to coach a sport other than my kids, because coaches in the college level and in the pro level, they have no life. I wanted a life, so I decided that, with some input from my wife, I said, Yeah, let’s do that. So what I did is I created a syllabus about broadcasting, things that I thought were important. I sent it out an email to like, 10 different schools here in the Northeast region. The only school that did not reply to me was Harvard, and then all the other nine replied to me, and then I just narrowed it down to Bryant. And I’ve never taught before other than a sport, so I was really kind of lost as far as how I should go about it. I knew what I wanted to say, but I didn’t really know how to form it. I didn’t know how to create it. I didn’t know a grading scale. I was very, very green. And when I found out about the CTE center, I met Constanza, and she was like a beacon of hope for me, because she really just explained things as simple as possible for me to understand them. And not only was she good at the technical side. I thought that she was really good at the emotional and physical side as well, because I had no real belief in myself that I could do it. I know I could say what I wanted to say, but I didn’t really know if I could actually get my message across. And then I hijacked all her time, because that’s what I basically did. I hijacked all her time. I would come in there unannounced. I would ask her at the last minute: “I’m stressing out. My class is in five minutes. What should I do?” She was always available. She was always encouraging, she always motivated me the right way. And for me, it was like she was doing all the same things that my coaches did throughout my 13 year NFL career, my five year college career, and then my high school career. It was this exact same thing. It was just a different message, a different tool that she was using, as far as, instead of, like blocking and catching, it was rubrics and teaching philosophies and structure. So again, to me, she became such a good, valuable asset, and then she just became a good friend. So that’s my approach to how we met and how we started working together.
.

Constanza: And on my end, Christian’s department chair said, “I’ve got someone for you to meet. We’ve got this new faculty member. You’re going to love him. And oh, by the way, he used to play for the Patriots.” Now, what his department chair didn’t know? What Christian didn’t know is because I grew up in a family where my dad was European and not into American football, didn’t understand it. And my mom also did not watch sports. I knew nothing about football, like I’ve heard of the Patriots, of course, I live in Massachusetts. I didn’t know who Christian was. I didn’t know how famous he was, what his reputation was. So in comes walking this very energetic and excited human being. And again, I had no idea about anything about who he was or what his subject matter was. And I went home and I said “I had a really cool teaching consult today” to my husband, and he’s like, “Who is it with?” And I was like, “Christian Fauria? And he’s like, “No way. I used to listen to him on the radio on the way home from work.” And I was like, “Oh, that’s cool,” but the more that we interacted, the more I got to know Christian and I was like, “Wow, what a great hire. You’ve got someone who’s so full of life and personality and experience,” and although a lot of times what will happen in the Center for Teaching Excellence is that folks will come in and I don’t necessarily have the same subject matter expertise as they do. I’ve never had, clearly, a career in football or in sports broadcasting. I get to hear about what matters to them, what makes them excited, what they love to learn about. And then we get to talk about, okay, how do we convey this over to your students? And then on top of that, as you both have seen from us talking with Christian he’s just really, really funny and just uplifting and human sunshine. So that was an added benefit. Yeah, for sure,

John: Christian, your experience of coming in without much teaching experience or without much of a background in effective teaching practices is something that’s pretty common for many faculty, but your reaction to it was a little bit different than most faculty. Most faculty just tend to rely on what they had experienced when they were students, and that’s not always the best way of preparing for teaching at the college level. What made you decide to approach the teaching center? Was it a suggestion from the chair, or was this something that you just wanted to find out more about before getting into the class?

Christian: So I had an idea of how I wanted to approach the class, but I graduated college in 1995, so it’d been a long time, and I never really had any professors that I remember making any sort of impact on my life whatsoever. The impact that was made on my life was always from my coaches. So I really wanted to find a way to coach the students or teach the students like I was coached and I didn’t know what I was allowed to do, I didn’t know how far I could go, and that’s why I came to Constanza. I was like, “Listen, this is kind of my idea,” so I really relied on her a lot, to mold my class and to guide me through how I should do things and why I should do these things. Because I really wanted to create, like, first day standards. I wanted to really hammer that home, and I really want to let them know that this is not your ordinary class, like what you’re used to. We’re going to turn that on its head. So yes, that was kind of my approach in the very beginning. Now it’s changed over time, but the initial idea was just that, like, here’s all this information I have. It reminds me of like someone who waits for the last minute to do their taxes, and they got, like, receipts everywhere, and then Constanza’s my accountant. I said, “Here, fix it.” “Okay, how much time do I got?” “20 minutes.” That’s kind of the way I was. And I never left there, I never left her office, scared. I always left her office with not necessarily a pep talk, but just a reassurance that I was doing it the right way, and I shouldn’t listen to the insecurities in my head about what I thought the students were going to think about me or say about me while I was saying it.

Constanza: I think to add on to that, we all need to feel like the work that we are doing matters and is important. And I think that that’s really, if there is a secret sauce to teaching, it’s okay, how do we work with faculty to remind them about why they’re here and why what they’re doing matters, especially in an age where we’re talking a lot about a lack of focus or attention or disengagement. I was listening to Jessica Riddell talk at the AAC&U annual meeting, and she said, “I’ve been thinking a lot about the time that we’re in, and I don’t know if necessarily it’s disruption, but a rupture in the educational system, first with the covid pandemic, then with the advent of generative AI, and so there’s a lot of reworking going on in the teaching field right now, trying to really explain, like, what is our teaching philosophy? Why is what we’re doing important?” And so I think that working with faculty in the educational development space, like how I’m able to work with Christian is such an honor, because we really get to help them re- explore their passions and think about how they can translate that over. And one thing that I noticed about Christian right away is, as he said, he cared a lot. I know he’s made comments and said, “How can I do this in 20 minutes?” But actually, we were meeting so much more frequently than that, and he was thinking things through and planning out his whole semester. And so in certain ways, I was like, “Okay, well, we’re in January. Let’s not worry about April for a little bit, but let’s focus on the next few weeks.” I think, in that sense, I knew here’s someone who cares about their students, their outcomes, but also their well being, and that is someone I can really, really work with, because ultimately, at the end of the day, I tell my students, I care about you learning content, but I care more about how you feel in the classroom. And that was Christian. He’s like, “I’ve got the content in my head. I’m ready to go, but how do I make sure that it lands in a way where students are able to accept and interpret it, are able to digest it, and are able to show me that they can demonstrate understanding and meaning from it.” So it was really like the educational development perfect connection, if you will, and reminded me also of why I do what I do. So it had that impact as well.

Christian: Now, that was well said. That’s exactly how I feel about it.

Rebecca: Coaching is really relational. I’ve been observing my daughter, who is ice skating and working with coaches. And the way coaches work with individuals is often different depending on their personality and who they are. So I’m curious how you see the relationships between coaching and teaching, because I know that I’ve been observing successful coaching and thinking about, “Hmm, what is that secret sauce, and how does that translate over to teaching?” And some of it is like this coachability piece, is this willingness to accept some feedback, or wanting to have a good impact on the learner, whoever that learner might be.

Christian: I’ll go first on this one. So there’s an old saying in the sports ranks where the players don’t care about what you know until they know that you care. And I would say that’s exactly the same way, at least that’s my approach to it. And it looks different for every teacher, every coach, and I would say it looks different for every classroom, because there needs to be expectations, there needs to be trust, there needs to be accountability, there needs to be passion, there needs to be knowledge, all that stuff. It’s all the same thing. I’m telling you. It’s no different from coaching and teaching, at least from where I sit, because I’ve seen it now, and I’ve only been there for over a year, and I know that I have to show some sort of appreciation for them showing up, trying. It doesn’t mean I let them pull a fast one on me, because it goes both ways, and so I echo that sentiment to a T. And the old way of doing things in sports overall is gone the way of the typewriter. Nobody is hardcore authoritarian. It’s more transactional now in sports, based on all the different ways athletes go to school say, “I’ll give you money if you do this.” That’s not the way it is in the classroom, but I would call it, and I don’t know if I can curse on this show, there needs to be a high level of a give-a-shit factor, like you have to give a shit about what you’re doing and what you’re saying. And I think it’s very, very obvious to the students, they’re on to you quick, so you can’t pull a fast one over them. And Costanza, that’s kind of the way I feel about it.

Constanza: I think, as teachers, we’re helping students find meaning in whatever subject matter we’re teaching. And Arthur Brooks is coming out with a new book next week titled The Meaning of Your Life: Finding Purpose in an Age of Emptiness. And so Oprah interviewed him last week, I think, and I listened to the podcast episode, and I was like, “Tell me more. You’re a professor and you’re studying the meaning of life. What is that?” And so for him, his definition of happiness is combined with three things: satisfaction, enjoyment and meaning. And he found in his work that meaning is where folks under 30, especially college-age students, perhaps we’re struggling the most, and so I think our job as instructors is to deliver that sense of meaning in our subject matter and really connect the dots to students now more than ever, in an age of generative AI, where folks can look up information and disinformation very easily, we need to show them the humanness behind it, the application behind it. It’s so important. The same happens in the educational development space and in the coaching space. If someone feels like they do not matter or that you wouldn’t notice them if they were absent in your class, they are far less likely to be engaged. It’s very important in my work that in the space that I’m in, where faculty come in and they are vulnerable, they’re usually talking to me about something that isn’t working. I do get folks come in and say, “This worked great. I’m so excited.” Or occasionally I’ll get someone that’ll say, “I want to upend my classroom. Let’s totally do things differently.” But usually they’re coming to me because they’re struggling with something in the classroom, and it’s really hard to be vulnerable if the person that you’re speaking with doesn’t know you or isn’t willing to be vulnerable with you in turn. So I always talk about my teaching failures, or even just to the degree that I feel comfortable, of course, and even just things that I’m going through in life at the level that I feel comfortable with, because I feel like the faculty that I work with need to get to know me. We need to develop a relationship of trust, and then we can talk about all right. “Well, here are some things that I think might need to be changed.” So that if I’m giving them feedback, even if it might be not exactly what they wanted to hear or might be difficult, they know, okay, the person who’s talking to me on the other end of this conversation cares about me as a human first and as an educator second, and they then feel more comfortable letting me know exactly what’s going on without having to sugarcoat it, or they feel comfortable walking in my door in the first place. So I think, in that sense, if we’re working in teaching centers to coach faculty on strategies that they can then use to coach students. It’s really developing what Peter Felton and Leo Lambert talk about in terms of relationship-rich education that expands beyond the classroom space that really makes a campus community full of that. I also think too, reminding ourselves that just like students who are first year that come onto campus and are new, our faculty who are new are experiencing that too. Christian is a very energetic and outgoing person, but it was his first year on campus. So like, how do we connect our faculty to different folks on campus that they can reach out to if they’re in need of support or their students are? How do we let them know about what’s available to them to make sure that they feel supported and seen? It’s not something that we always talk about, but establishing that for faculty is really, really important in faculty development work. So I think our job really is to connect and to help folks discover or rediscover their own meaning, why they matter, so that they can then, in turn, do that for their students.

Christian: Let me jump in real quick, because I do think this is important. So how do you connect? In the pros, you’re with the same group of guys for eight months, seven days a week, nine hours a day. So it’s easy to make a connection. It’s so much harder to make a real connection in college, teaching kids. So you may see them once a week, twice a week, for two hours a week. Who knows? I would say this, and it’s a pain in the butt, learn their names. Tell them you’re going to learn their names. I try to do it. I challenge, say, “Listen, by the end of the semester, if I don’t know everybody’s first and last name, if I can’t say it correctly, I will get everybody one letter grade higher than what they already have.” So I put my butt on the line because I do think most of them kind of feel like I’m just like a finance major. I’m a whatever major. I do think learning their names, or at least trying to learn their names, in the short period of time that you’re with them, I think makes a huge, huge connection. Right off the bat, I let them know I’m gonna learn everybody’s name, and it’s freaking hard, man, because there’s so many damn kids. We got so much going on, but that’s one of my goals, always.

John: And that is a topic we’ve explored on past episodes of the podcast, and specifically with Michelle Miller, who wrote a book on how to learn names. And we’ll share a link to that in the show notes. It’s a great book, and it’s a short book, too. It is difficult to learn names. You both emphasize the importance of building connection and building trust to set a foundation for everything else that happens in the classroom. What are some of the other ways in which coaching is similar to teaching, or some of the things that you may have learned from coaching that you brought into the classroom in terms of things like increasing student motivation, because we’ve all been concerned about students becoming a bit more disengaged over the last several years.

Constanza: I think, apart from getting to know your students’ names, genuinely learning who they are as individuals, is something that, unless you’re in a classroom full of 300 students… at Bryant, we do not have that. We have the luxury of having smaller class sizes. And there are many ways that you can do that. We’ve talked for years about intro surveys, but I also think too asking deeper questions. In today’s age, we need to ask questions that really ask our students what they’re hoping to gain from class, but also ask them what would make you feel like you belonged in this classroom space, or what type of classroom space has been a really great one for you, and what did that instructor do and why? So that we understand how they are able to best flourish in the classroom space. And I think that this happens in coaching a lot, too. If we ask folks, what’s the best way for you to receive feedback, some people might want you to start with accountability up front. And they might want you to say, “Well, you told me your goal was this, and you haven’t been meeting it.” For me, that would hit me with so much guilt that if somebody coached me in that way, it’s like when my husband says, Constanza, “I know that you were supposed to be working on your dissertation today. Did you do any writing?” And I’m like, “Oh, I didn’t get any writing today. I’m sorry.” Like, if I start off with that, I get really nervous. So I know, for me, that isn’t always the best way to go about it. Sometimes I have days that are anomalies where I want that, but asking students like, “What’s the best way for you to get feedback? …and sticking to that as best as you can.” I do think we need to personalize the educational space more. I think it’s hard, because just like Christian said, we’ve seen the educational space change. We didn’t talk about belonging as much as we do now, even 10 years ago. Now, it’s so crucial. I think the challenge is balancing that, because instructors are humans too, and so, for them, they’re one instructor, maybe in a room of 35 students, times three or four classes. So it’s working with instructors to coach them into okay, how do you build those connections with your students? And how do you do it in a way that isn’t going to cause you to burn out? Perhaps that’s by asking better questions. Perhaps that’s by changing the way that we ask the questions. Perhaps that’s by talking to them about different ways that they can synthesize that information, or working with their teaching center to do that. I think those are the ways that we start to do it today, because students want that. And if students feel like their instructor doesn’t care about them, they are going to be less engaged. And if faculty feel like the teaching center on their campus is not a friendly place, or is not a place where they feel comfortable or safe sharing, they’re not going to go there. And so we need to make sure that we’re really listening to the people that we are working with, whether they be students or faculty or administrators or staff, and speak their language in terms of feedback, in terms of praise. And that’s another thing too. I think in teaching, we’re always looking for ways in which our students are struggling, that we forget sometimes, that we need to also give praise and feedback on what they’re doing right, and why. Because so often we’ll see our high performers and say, “Oh, well, Susie’s fine,” like she’s got this, she did really great on this assessment, and we don’t tell them how they did really great on the assessment. And that can be a form of isolation on campus as well, if those high performers are not feeling seen. And so that’s another thing I think we really need to be thoughtful about, and we also need to be thoughtful about the faculty members that we see spotlighted a lot. They’re still human, checking in with them, seeing how they’re doing, asking what they did over the weekend. Those small things really, really matter, and can help someone feel like they’re connected or disconnected to campus.

Christian: So Constanza, you said something I was literally cracking up. That’s why the connection between the two worlds, I think, is fascinating to me. If I respected and knew that my coach cared about me and was pushing me and was challenging me the right way, and I went out there and I let them down. I felt like crap. I felt like crap because I appreciated the effort that they put into developing me, and it’s those uncomfortable conversations, because, like, I sit there, I walk in there, man, I feel like these kids are fragile… You got to be real careful with what you say to one and how you say it, and you don’t want to say the wrong word or stick your foot in your mouth. I think they want, and I don’t have a better phrase for this, Constanza, maybe we can workshop this… tough teaching. I think they want it. I think they want to be challenged. They want somebody to challenge them. Because that, to me, is like the “Oh,” like, “this was really worth it. This is a great class. I learned a lot,” and that’s what I do. And I can tell the students listen. Some of them don’t care at all. They just want to get through it. But I would say 80% of them are dialed in, and it always makes me feel better when I see them accepting the tough teaching. This was not good enough. You know what our expectations are. Why would you do it this way? You know what the standards are, like I told you the day one, and I keep reiterating it every single day. You’re so much better than that. It’s a little bit of mix of scolding but reaffirming your love for them. I’m on you. I’m talking to you this way because I know you can do better. I know you can, so don’t tell me that I don’t believe in you, because I’m showing it right now. It may not be the way you want it, but that’s the way it’s going to be given to you, because this is the way I think I can get the most out of you, and I’m real open about that. And to Constanza’s point, that’s why I was laughing, because my coaches, whenever they were like this, I was at my best; when they just kind of walked through and didn’t say anything, I didn’t care at all if I messed up, because he was a jerk. So I was fine with it.

John: That reminds me a little bit of the concept of wise feedback that’s been developed by David Yaeger and others, which is, let students know that you’re giving them feedback because you believe that they’re capable of more. In several randomized, controlled studies, it’s been shown that that increases student effort substantially.

Christian: Yeah. And to be honest with you, I was giving them feedback during the class, but I wasn’t when I was grading them, and I remember Costanza saying, “You got to give them feedback.” In my head, I’m like, “Oh, geez, there’s so many kids, like, I’m going to be writing like, a long, two page paper for each kid.” And I really appreciated that, because she was right. I felt so ashamed that I was not giving the feedback that I should have been giving them, because, to your point, it’s important for them to hear what they did wrong, what they continue to work on, and how I know they can do it. I’ve changed since the first day. I think you’re like, “You’re not giving them feedback?” I was like, “Well, I am. I’m just not giving probably enough.”

Constanza: And I think, too, we talk in higher ed a lot about the phrase “compassionate challenge.” And so Christian is able to have difficult conversations with students, or what others might perceive as difficult conversations with students, because he shows them how much he cares. And so when he says things like “Hey, like what happened here?” from someone else who doesn’t have that connection established with their student, that might be the most intimidating question ever. Christian also will say to them, like, “Hey, this is going to be challenging.” What he didn’t tell you is he brought a group of students out to radio row to cover the Super Bowl. And I’m sure he said to them, “This is going to be challenging. You’re going to have to meet people that you’ve never spoken to before.” We know for students that just speaking up in general, in today’s age, in a classroom with an instructor that they’ve gotten to know over the course of this semester can be intimidating. And I was so impressed by the work that the students were putting out and the little clips that I saw on Instagram, in the coverage that I was seeing. And that’s really a moment where, as an educational developer, you take a step back and you’re like, “Wow, this is public evidence of someone who has taken teaching, who has taken coaching… literally taken students out of their element into a brand new experience. And look at them thriving. Look at them doing the thing that, in the classroom maybe was talked about as theoretical. Look at them applying it.” And so I’ve been just really proud to watch Christian’s evolution in terms of the way that he coaches his students and teaches them too.

Rebecca: I’m curious, at what level, both in faculty developer working with a faculty member and also a faculty member working with a student, how much work there is, maybe, to overcome impostor phenomenon. So moving into a new space, a new discipline, even if the subject matter is familiar, how that can kind of play into [LAUGHTER] like either desperately wanting feedback or also some fear, and how students can be the same, maybe in a class with someone famous [LAUGHTER] might be really intimidating, and how to kind of work through some of those kinds of challenges students and faculty face?

Constanza: Yeah, I think first, to go back to what I said earlier, you have to develop a connection with the faculty member that you’re working with as well. In my experience, that is the only way that you can be successful in terms of educational development, because you can give a ton of advice, but if the faculty member doesn’t know that you mean what you say and that you care, and if they don’t know who you are as a human, it doesn’t matter. And so folks might come in and they might be skeptical of you. They might be skeptical of the theories or the teaching center or the work, and then you have to demonstrate to them in a way that isn’t condescending, that’s inviting, “here’s my subject matter expertise.” We forget sometimes that educational developers have that too. We have a whole lot of subject matter expertise, and my colleague, Michelle Munoz in our teaching center is always talking about that, which I love. It’s a good reminder for me too. So before we get into any of that, first we have to sort of human to human talk, and then we can get into coaching. And then we can say, “All right, what’s your plan? Let’s talk about it.” And if it doesn’t go according to plan, I love reminding faculty, the only person who had the playbook was you. So, if you didn’t cover all five things that you wanted to cover, the only person to know that necessarily is you. But also, that is what we need to remind faculty. And also it can be a positive thing. Maybe students got so fascinated about a particular area that you were talking about, you had all of this conversation that time flew by and you didn’t cover everything. Faculty in today’s world are so worried, at least in the work that I do, about covering all of the material. We had a huge snowstorm, and then a blizzard in Rhode Island. And so we had multiple days this semester that either school was canceled or we went remote. And so there was a lot of nervous energy there about, “oh no, I had planned for X many course sessions. The classic snow day happened, and now I have to figure out how to compensate.” And so working with faculty on saying, like, “Hey, it isn’t about covering all the content necessarily. It’s the quality.” And let’s rethink and reframe what that looks like, not just for this week, but for the semester. Because, again, the semester long playbook is yours, and you are the subject matter expert. You determine what students really, really need to know in order to have meaning come out of this class, let’s work together on it. So that’s how I think I would respond to that question.

Christian: Listen, from a teaching standpoint, for me, is: “absolutely what am I doing here? I don’t belong. I don’t know anybody all that stuff. I don’t have a master’s degree, but I know I know what I’m talking about because I’m an expert in my field. I just don’t have a degree for it.” Nobody has been like, “Here’s a trophy. I don’t have a Marconi. I have 20 years in the business,” but, yeah, to me, that’s a Costanza thing. It’s almost like, you are good enough, you are smart enough. You know, it’s one of those things. [LAUGHTER] I’m like, “Yeah, let’s go. There’s no brick wall to run through, there’s just a door, so I have to consume my energy.” So that was real. I’m not gonna lie. Admitting that is hard to do because, like, I just didn’t really feel like I belonged at first, and it took some time and some coaching to feel comfortable in my own skin, for a bunch of like, 19 to 20 year olds.

Rebecca: They’re tough crowd.

Christian: They are a tough crowd. I look at them sometimes and I’m like, they don’t give a crap what I’m saying right now. And I leave there depressed, and I feel like I didn’t do a good job. That’s the worst feeling, to be honest with you, is leaving the classroom going, “Oh man, that sucked. I could have done so much better than that.” But I will say this, I know I’m kind of changing the direction, but even when that happens, I’ll have some students that’ll come up to me, and I swear up and down, this kid was not paying attention, could care less, was not engaged at all. When those guys come up to me, or those girls come up to me and they say, “This is the best class I’ve ever had.” I’m like, “Really? You didn’t say one word.” [LAUGHTER] You didn’t say anything. You acted like I had a big hole in my head. And that, to me, is very rewarding.

Constanza: Yeah, and I think to go back to the point about impostor syndrome, we all feel it. So sharing it… I started teaching in the college space when I was 23 and so like Christian, I tell faculty this, like Christian, I was like, “No, I’m supposed to be on the other side of the desk, I’m just supposed to be learning. I’m not supposed to be teaching. And the first day I taught, the technology didn’t work. I couldn’t get my roster. It was, in all senses, a disaster. And I remember going home and called my dad, and I was like, “Dad, I don’t know how you do this teaching thing. You have to get up in front of people, and they’re staring at you, and everyone depends on you,” and that’s a lot like you said, Rebecca, it’s a tough crowd, and I think too, we’re navigating again like a rupture in higher education, like I mentioned earlier, that Jessica Riddell talks about. And so it’s showing faculty different skills and strategies to reconnect with their audiences in different ways, and they’re learning how to do that. And beginner learning experiences when you’re doing something in a different way can be daunting. And so it’s everything that Christian said. It’s connecting on stories of, okay, well, this didn’t go the way that I expected in the classroom, knowing you’re not alone. I mean, if we could tell tales from the teaching center, which we can talk about things in broad terms, but we’re a non-evaluative, confidential space, but if we had tales from the teaching center, I think a lot of people would say, “Oh, I didn’t realize that so many people were going through the same thing that I was going through. And that’s what we hear on a daily basis in the teaching center. So when folks come to me and say, “I didn’t feel great in that class,” or “the students seem really tired this week,” I can be like, “yeah, there’s a lot going on this week, from what we’ve heard,” and I can reaffirm that for them, but I can also talk to them about my silly moments too, and I’ll also say what I love. My sister is a daycare teacher, and she talks, and she’s like, sometimes things don’t go according to plan in daycare and I’m like, “What do you do?” Like, talk to me about what that looks like, because I only know how to work with adults. I don’t know how to work with toddlers. And she’s like, sometimes we just have to redirect and shake the sillies out. And she, quite literally, will have the students just like, shake it out. And I feel like we need to just shake it out in higher education too.

Christian: I’m doing that. [LAUGHTER]I’m so doing that.

Constanza: Isn’t that adorable. They shake the sillies… [LAUGHTER]

Christian: I bet you, they can probably laugh about it. It probably completely brings them back to their childhood, and it does kind of reset during that time. I’m literally going to do that.

Constanza: I love that, and I will say too, when students get up to present in front of the class, I think that’s probably when they have the most empathy for us, because they realize, “oh, I have to be the focus of attention, and I have to be the content expert right now, and I also need to be not robotic, but engaging.” And those moments, I think, can be helpful in reestablishing connection, not that I think you should just assign students a presentation for no reason. I think that would be very anxiety inducing [LAUGHTER] for most students today. But I think talking about how it might be really daunting for us to be up in front of the class, or letting students know, like, “Hey, I didn’t sleep really well last night. So if I say something and it doesn’t fully make sense, please ask a question,” or just reminding students that we get paid to answer questions, I love saying to faculty, “They actually pay me to answer your questions,” because they’ll be like, “I don’t want to bother you. I know you’re so busy, you’ve got so much going on, I don’t want to take up all your time,” unless you’re Christian. He just said he loves to hijack my time, but like, I get paid to answer questions, come ask questions. We love that in the teaching center, and I know that faculty love it too, because to Christian’s point when someone comes up and asks a question or says, “Wow, that was a really cool lesson.” Oh my gosh, like my heart swells. And I wrote a piece for Inside Higher Ed a while back about keeping a jar of those types of comments, because teaching evaluations, especially, we hold on to that one comment that is slightly negative or totally negative, and we don’t see all the other comments that are like, “this was really eye opening and inspirational,” and “this instructor really cared.” No, we just focus on that one. I think we need to talk about our wins. And if I may, one other thing that I’ll say, I had my husband do this just yesterday, so it’s not just in the educational development space. He works in property management, and he had a woman come in yesterday and her internet was disconnected, and he was like, “I will come stop by during lunch and I’ll help you out.” And she wrote him back and she said, “You made me feel connected to the world again by helping me out.” And I was like, “Michael, you better frame this. I’m not kidding. Like this is the best piece of feedback that you’ve gotten,” because usually folks come to him and they’re like, “I’ve got a problem in my living space,” and it’s really stressful. And he did. He did because he knows I talk about it all the time. I’m like, celebrate your wins, put them as a reminder, so when you have a bad day, you can go back and look at it and be like, “Oh, okay, this is why I matter. This is why I’m here.” We all need that.

John: I’m going to put in a plug for another podcast that came out in the middle of March, about a month or so ago on impostor phenomenon by Sara Kien. We had a really good discussion of that, so I’d encourage people to go back and listen to that if they’d like to learn more about it. In earlier conversations, you both mentioned how surprised you were about the strong similarities between the ways in which skills are developed in sports and the way in which skills are developed in the classroom. How has the experience of sports perhaps informed the way in which you work with students to develop their skills?

Christian: So I would say I have 14 classes with them total in a semester, it’s a lecture class, and there’s not a chance in hell, in 14 classes, I will have them camera ready at a high level to be ready to perform. So what I do is, to develop those skills, we practice it, every day when we get in, we practice certain skills and we practice them again. And part of that would be my game plan. For a game every Monday, when I would come into the facility, my coach would hand me a game plan. Here’s your game plan. Here’s what we’re going to do. Before we even practice, we would do the basic stuff, chopsticks, you know what I mean? Like just to warm up. And the funny thing is, what I’m realizing now is like, I keep telling them, “You guys don’t even understand what I’m doing right now. You’ll understand it in about two months,” because I make them do it over and over and over and over and over again. I said it’ll make sense in the end, and that’s kind of the way I look at it. I think specifically for broadcasting, there needs to be repetition. There needs to be a massive amount of repetition. And there’s a technical side to broadcasting. There’s a physical side to broadcasting, and there’s an emotional side. The first two, I can teach that all day long, easy, like we’ll hammer it home. The emotional side is the more difficult avenue that I’ve seen, getting them comfortable in their own skin. So to that, how do I develop that skill, which is the hardest one to develop, especially for someone who’s not comfortable being in front of people, who’s not comfortable speaking? I’ve created certain… I’ll just call them competitions, either solo or as a group… I’ll divide them into left side versus right side, and constantly putting them in those situations that make sense when they do their final, and then when their final comes around, listen and I tell them, “You’ve done this. We’ve done that. We’ve done this again. We did it over and over again. You guys are ready. The skills are there. The information is there. Now let’s put it into practice.” Constanza was actually… and I hijacked her for one of my classes, for one of the presentations, because I created our own version of Shark Tank, and she was one of the judges. And she was supposed to be real critical and challenge them. I want them to be challenged. And there was two other professors that helped out. So that’s what I would say, developing those skill sets. As far as the stuff that I teach is just constantly, constantly repping it. It has to be wrapped, and it has to be rep in the sports world, with different situations, different scenarios, different games, different endings, different circumstances, tough. “Hey, can I really say this?” “Well, no, but say it this way,” making them a goal again, but then at the same time, making sure that that person knows, because we’re talking about insecurities now, people judging me, making fun of me, like even though they’re probably not, that everybody else in the class needs to know. This is a workshop. This is a dojo, like we’re practicing here. This is not the final event. This is not our Olympic 100 meter relay. Like, this is the dojo. We’re in the dojo now, and this is where you’re allowed to make mistakes. So that’s kind of the approach that I take.

Constanza: Yeah, I think similarly, when I teach Spanish language classes, I say, “look, first, in order to learn, you have to be here, right?” And I explained to my students why it matters, and I get to know them on a personal level, so that if someone isn’t here, you’ll hear my students say, “Yeah, I had to take a picture of an empty chair and text it to my friend Bobby, because they weren’t in class today,” because I’ll say “We missed you. You’re not here.” Like, “hope you’re doing okay. Check in.” I like to let them know. First and foremost, I notice if they’re not there. Second, this goes along with faculty too. Like, if I haven’t seen one of my faculty in a while, I’ll email them and say, “Oh my goodness, we haven’t connected. How are you? What’s going on? What are you teaching this week?” Because I want them to know I’m thinking about them, even if we don’t cross paths in the hallway. In educational development, similarly, if we’re not practicing our teaching skills or staying informed about what different and new pedagogies are, or different approaches, then it becomes really hard to pivot if we need to. And gosh, if COVID taught us anything, it’s that we need to be ready to pivot if something happens. And the blizzard showed us that as well, we suddenly went for a couple of days to remote learning. So we need to know how to be adaptable in a way that our students are able to absorb it. We need to be able to do that for educational development too. So we’ll do things in the teaching center like have one-on-one consults, and we’ll ask for follow ups from faculty if they want to. We hope that they do. And we’ll also not just do one off workshops, but we’ll do a workshop series, because I think you all can relate to the idea that sometimes you go to a workshop, you have tons of great ideas, but there isn’t follow up. And so that repetition that Christian’s talking about, we have a series of events, like a book group or a four-series workshop. Then folks have time to reflect upon what they’ve learned, think about implementation, and come back with questions, checking in with folks to say, “how was the pace of this session,” or “we talked about this approach you were going to take in the classroom, how did it go?” And actually showing that we care as educational developers in a way that is coaching, but also just again, genuine, is so important as well, because sometimes faculty might have tried something and it didn’t go the way that they planned, and they might be embarrassed or shy to come and talk to us and say “this didn’t work out.” So normalizing that as part of the process, and then to feedback like we talked about earlier, letting folks know, “Hey, you’re not the only one who’s experiencing disengagement. This week, we’ve seen an uptick in that” or “Yeah, like there does seem to be a lot of absences the day before spring break. It’s not just your class,” letting them know that it might feel personal, right? Because you’re saying, “oh my gosh, why did three students not show up to my class? I had a really great topic prepared.” “It’s not just you. There’s a trend that we’re seeing here.” I think that is really helpful.

John: One of the things you mentioned a couple of times was the importance of letting faculty know that they’re not alone. And as you said, reading groups or a series of workshops where faculty get to work together repeatedly, allows those things to naturally come out, and it’s so reassuring for faculty when they feel that they’re not the only ones experiencing those challenges.

Constanza: Yeah, and I think that is one of the beautiful things that we do in the teaching center that isn’t necessarily labeled as a service that we offer, but maybe it should be, and maybe that’s a way that we need to reframe the types of consults that we do. Maybe it’s a belonging consult, but everyone is different, right? So for me, I’m just like, “Oh, I’m meeting with Christian today, and we’ll see what we talk about.” And I genuinely get to know him as a human. I get to know what he teaches about. I get to say, “Huh, I have no idea about this. Can you teach me?” But yeah, I do think that one of the unspoken and unwritten rules in educational development is helping faculty engage with their students but also find their niche in the campus and sort of connecting the dots between what’s available for them and what can help enhance their teaching. So when we talk about coaching on the field and we talk about performance, we want athletes to be better, to feel more motivated, to have that drive and energy. We want the same thing for our instructors, too, but we also want them to know that not every single day goes perfectly. Just because we’re subject matter experts doesn’t mean that we have all the answers. And I think when we talk about that feeling of being alone on campus, that also means, if a student is going through something, and you’re a faculty member and you care about… I tell my faculty all the time, we have a lot of student-facing resources on campus. That is when you refer, like you’ve got something going on with a student and they need support that is outside of the scope of being an instructor in the room. That’s why we have care report, so that you can get that student the support that they need. And for faculty, we’re often the only faculty facing office on campus. So letting faculty know, “Oh, by the way, you’ve got somebody here. You’ve got a team here that is here just for you, so that if you’re navigating, let’s say, classroom management, we’re here to consult with you, to talk about what are some ways that you can navigate this. What are some approaches that you can take that are different than perhaps the ones that you’ve been taking?” So yeah, it’s really important not to feel alone, especially in teaching. It’s such a relational field.

Rebecca: One thing that I heard come out in the conversation today is maybe a need for this practice and repetition for fluency, but with variety. And I think repetition kind of implies, by its nature, that it could get boring really quick. So how do you, as a coach, bring in that variety so that it stays engaging?

Christian: Well, I think you just said it. Sports is all about repetition, shooting the same free throw 100 times, blocking the same way over and believe me, it gets boring, and you’re hoping that your coach can get creative. So we’ll just change the drill, and you feel like it’s new, but it’s technically the same thing. It just looks different, but the coach is still getting the same outcome that he wants, but now he’s got you reengaged, and you’re not bitching and complaining about being in the same old thing in week 10. I think that’s the same thing for teaching. It is, how could I create the same lesson plan or try to get the same thing across and they think that it’s actually different? And I try to do that as much as possible. Either I change the topic, I change the theme of it, because, you know, I get bored too. [LAUGHTER] I get bored. So, like, Man, [snap fingers] [LAUGHTER] I gotta snap out of this. Let’s kind of change where everybody sits. I don’t know, like, just do something different. That’s about as simple as I can get with that. Like, I think it’s the repetition is key, and you can’t get rid of it. You can’t ignore it. But I do think creating a different lesson plan that still has the same teeth as how it was originally set up to be, I think is important also.

Constanza: Yeah, and I think the same type of coaching practice happens in educational development too. Number one, not every single strategy or approach or recommendation, I make… Christian will laugh when I say this, but in our first weeks of mentorship, I was like, “Look, you don’t have to listen to me.” And he’s like, “But Constanza, I’m here. I want to listen to you.” And he’d always say that over and over again. And I was like, “Well, no Christian. What I mean by that is, I’m going to give you a variety of options. You choose what feels right for you, for your teaching style, for your teaching approach.” So we have to offer variety, because folks may or may not be comfortable with one solution that we give. We might need to give them a variety so that they say, “Oh, this one feels like it fits for me or for my context,” because, again, as I mentioned at the beginning of this episode, I often am not very familiar with the subject matter that the faculty member is coming in with. So I’m there to talk about the teaching strategies. Number two, there are so many books on educational development, they keep coming out. Why? Because our students and our faculty are changing in terms of their expectations, what they need. So we need to adapt, and there will always be books on educational development, because we’re still learning more about how we learn, and again, the people who are in front of us change. So I think, on that note, too, we need to constantly be offering variety. If I only offered the same three workshops every single year, I would not have attendance, because faculty will say, “Well, I’ve seen that. That’s old. Teach me something new.” So if we want to engage faculty, then we need to give them new approaches. Or if we’re talking about student engagement, which is something that we’ve always been talking about, we need to talk about different ways that they can approach that. So to Christian’s point, yes, it’s the same topic, but it’s a different way of explaining it, or it’s a different idea, or it’s having faculty perhaps present themselves and say, “This has really worked well for me in the classroom. Let me show you how I do it.” We have one instructor who, he came in last summer, and he said, “Constanza, I’m going to upend my class, and I want to talk to you about it.” And I said, “All right, tell me more.” And so he decided to use flipped learning for all of his classes. He started with one, and now this semester, he’s using it for all of them in a really different and unique way. And then he delivered a presentation about it a few weeks ago to talk about the implications of that in the age of AI, which is not how we would have talked about flipped learning even five years ago. So we all need a refresh on our teaching. And the other thing I’ll add to what Christian said is, if you don’t, it gets boring for you too. I know even teaching three sections of the same course back to back, by the third section, I’m like, “Okay, did I say this in this section, or did I say it in the section before?” We need to spice it up for ourselves so that we can have the passion to then share with our students. It’s so important.

John: We always end with the question: “what’s next?”

Christian: Is world domination too aggressive? [LAUGHTER]

John: It seems to be really popular right now.

Christian: Oh, that’s true. [LAUGHTER] True. World domination in the teaching profession, that is what’s next for us. I’m going to speak for Constanza as well, because we feel like we have a really good message, and I think we have a real unique way of sharing and explaining that message. And so what’s next for us, from a partnership, is trying to find unique and creative ways to share what we have learned. And that’s the easiest way I could express it. Constanza, you do the academic version and clean it up for me.

Constanza: I think just to add to what Christian has said, I really, really enjoy working with Christian. It’s not every single day that you get to go home and say, “Yeah, today I work with an NFL two time Super Bowl champion,” and remember, I know nothing about football. So it’s really cool how we came from such different spaces, and yet found so many parallels in the work that we do. I really appreciate the openness that Christian has. It takes a lot of courage to be vulnerable in teaching. We know this, and to talk so openly about “Here’s what I’ve learned in my last year or so of teaching.” And I’m really excited, because I think, to Christian’s point, we’ll be able to help a lot of other instructors just by talking about the work that we’re doing. So I’m really excited that Christian has agreed to work with me in this way, and we’re just so grateful for being able to be here with you both today to talk a little bit about what we’re doing.

John: Well, thank you. It’s been great talking to both of you, and to meet you, Christian and to talk to you again, Constanza, and the message that you have about working together to improve teaching is one, as the director of a teaching center, I’d like to see a whole lot more of because we can all learn from each other and sharing our ideas in a world in which things are evolving so rapidly in higher ed, can be really helpful rather than trying to deal with everything alone.

Rebecca: Finding ways to reframe, using coaching and other frames can be really helpful to spice things up and provide that variety, even if the underlying techniques and things are really the same.

Christian: This last thing, and we’ll cap it, when I talk to coaches, coaches in the NFL and college, when I talk to them about their philosophy on coaching, they all end up saying, you know, we’re just teachers. They say the same thing that we’re saying I’m saying, “Oh…” they go, “No, we’re just teachers,” and they just use a different word for it.

Rebecca: Well, thank you so much for joining us, and we look forward to sharing this with our audience,

Christian: Yeah, can’t wait to hear it. Appreciate you guys having us on.

Constanza: Thank you both.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on Apple Podcasts or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

John: Editing Assistance provided by Madison Lee.

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440. Program-Level AI Responses

When generative AI platforms first appeared on the scene, faculty had to address these challenges alone. In this episode, Kathleen Landy joins us to discuss how program-level collaboration can help educators adapt more rapidly and effectively.

Kathleen is the Provost and Vice President for Academic Affairs at Genesee Community College. Prior to this, Kathleen has served in leadership roles at teaching centers at Cornell University, Queensborough Community College, and Mercy College. She has taught in multiple modalities and also has extensive K-12 teaching experience. Kathleen also served on the POD Network Core Committee from 2022 through 2025, and currently serves as the Co-Chair of the SUNY Council on Assessment.

Show Notes

Transcript

John: When generative AI platforms first appeared on the scene, faculty had to address these challenges alone. In this episode, we discuss how program-level collaboration can help educators adapt more rapidly and effectively.

[MUSIC]

John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

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John: Our guest today is Kathleen Landy. She is the Provost and Vice President for Academic Affairs at Genesee Community College. Prior to this, Kathleen has served in leadership roles at teaching centers at Cornell University, Queensborough Community College, and Mercy College. She has taught in multiple modalities and also has extensive K-12 teaching experience. Kathleen also served on the POD Network Core Committee from 2022 through 2025, and currently serves as the Co-Chair of the SUNY Council on Assessment. Welcome Kathleen!

Kathleen: Thank you so much! I am delighted to be joining you today.

Rebecca: Today’s teas are… Kathleen, are you drinking tea with us today?

Kathleen: I certainly am. I’ve got a nice mug here from the Ithaca Coffee Company, and it is filled with Irish Breakfast tea because it’s March and it’s approaching St Patrick’s Day. So why not lead with that?

Rebecca: I think you’re on theme. You’re good.

Kathleen: I’m trying. Yeah, thank you.

Rebecca: How about you, John?

John: And I forgot that we’re approaching St Patrick’s Day, so I have English breakfast tea, which might not go as well with Ireland in the same way.

Rebecca: Immediate conflict, [LAUGHTER] there’s immediate conflict.

Kathleen: I didn’t expect this so soon in the podcast, [LAUGHTER] the acrimony. Oh my.

Rebecca:I have a blue sapphire again, John, but it’s in my new favorite mug that I got while I was in Switzerland.

John: Excellent. We’ve invited you here today to discuss your February 28th 2024 article in Inside Higher Ed that addressed institutional responses to generative AI platforms. We recently ran across the article and thought these arguments were just as appropriate today as they were two years ago when you wrote this. At that time, ChatGPT had only been available for a relatively short time, and you argued that institutional responses were generally reactive rather than proactive. Are higher ed institutions still mostly reacting to changes determined by AI providers?

Kathleen: I’d say yes and no. And I think a really important disclaimer here is that anything I say from this point on is from the perspective of a dedicated practitioner, and I’m not conducting empirical study and formal study of many institutions higher ed, right? So this is certainly based on conversations with peers and my experience and my day-to-day goings on. And so I think we are still a bit reactive and I think that also varies greatly by institution and within institutions, by school and by program. So I think it really depends. I think we’re all over the road, to be honest. That said, I think, initially, folks were dealing with this reaction, or this reactive response, in isolation and kind of left on their own to explore or to experiment, and I think that probably remains true, but perhaps more at a broader organizational scale. So I think individual departments and programs are experimenting and exploring, and so I think there’s stronger or weaker degrees of coordination of those efforts across institutions. So yes and no, I know that that’s a pretty broad answer, but I think it varies.

John: And I think that applies to most things involving AI in higher education these days.

Kathleen: That’s fair. Yes, I agree.

Rebecca: I feel like faculty really experienced a lot of transition and having to respond to a lot of different things in the last five years, which is a little tiring. This included things like the shift to remote instruction in 2020, the growth of for-profit companies like Chegg, whose business model basically encourages [LAUGHTER] academic integrity violations, and this proliferation of AI platforms beginning in late 2022, and also the upcoming deadline for digital accessibility requirements. So there’s lots of different kinds of things that faculty are having to shift and rethink around. And faculty in the SUNY system have also faced a transition in their learning management system on top of everything else during this time period. Is it really reasonable to place so much burden of addressing these systemic issues in the hands of faculty? I guess the bigger question is, what role do faculty play, and then what role do institutions and systems play?

Kathleen: It’s a great question. I think it’s a loaded question, and I’m all right with that. I think it’s a fair question. I think, no, it’s not reasonable to put all of that expectation on faculty. And I think the second part of that is, I hope it’s not the case that it is the expectation. So no circle in which I chat, or operate, or work to serve the mission of Genesee, or any place where I’ve been, it’s never been the assumption that faculty need to figure that out, they need to figure that out on their own. So, because it’s such a critical responsibility, because it’s such a mission-critical responsibility, because faculty play this critical role as stewards of teaching and learning at any institution, I think they deserve the support. So if I’m doing my job decently as a provost, I’m trying to coordinate that support. I’m trying to do what I can to encourage a couple of different things. So the day-to-day work that I do as a provost, hopefully, is mindful of three things, assessment, professional development, and, frankly, wellness. If faculty are the stewards of the teaching and learning experience on campus, I work in service of the faculty, so I’m constantly trying to think about the assessment of it all. What do we need to learn? What do the faculty need to be effective in their roles? What do the faculty need? What development do they need? What do they want to learn in order to be effective in their role? And then, of course, the wellness piece, and that’s trying to keep tabs on everything from workload to culture and departmental environments and institutional priorities and the extent to which we’re pursuing them with the spirit of shared governance and collaboration in all the things. So no, it’s not reasonable to put everything on the faculty, and if senior admin are doing our jobs correctly, we’re supporting them in that endeavor and trying to work with folks to figure out what we need to accomplish next and how we can collaboratively do that.

Rebecca: One of the things that you’re hinting at is a little bit of prioritization. When there’s a lot of things going on, everything can seem like it’s in its own bucket, and it’s equally as important, but it’s hard to put attention on everything equally. So it seems like there needs to be some sort of coordination or integration of these different kinds of initiatives: accessibility, AI, and the list goes on.

Kathleen: Yes, I think that’s where organizational structure and communication and collaboration between those and among those structures is so important. And so that gets into organizational health, and how effectively are we keeping each other informed about the things that we’re doing and the priorities that we’re setting? If we’re working in a siloed, isolating environment, it’s so counterproductive, of course, so I think the sense of institutional priority that everyone’s working with is paramount. Right behind it is the health of the working culture, the working environment. So I agree there’s an emphasis on priority there. That’s important.

John: Now you mentioned two terms there that I was just thinking about in your earlier comments. One is culture, and the other is silos. Is part of the issue, where we don’t see as much decisions made at the department or program level, the fact that we do have a culture in higher ed of faculty working in their own silos, working independently, and not agreeing on as many approaches to teaching and learning. From what I’ve seen here, most faculty are addressing the challenges of AI entirely on their own, without even discussing it that much at the departmental or the program level, in part because they’re used to developing their own courses without sharing a lot of information with others. The whole notion of academic freedom and independence is a bit of a culture in higher ed that may actually serve as a barrier to cooperative work on this topic.

Kathleen: I think that’s an incredibly sympathetic question. There is a culture of knowing things and being the authority, and I think it’s built into the fabric and the culture of higher ed in general, and because instructors, because faculty members, are masters of their discipline, they’re experts in the field, it is so wildly disconfirming to not understand the task at hand, which is, “how do I incorporate AI into my disciplinary knowledge, my instructional practice, my assessment practice, my collegial conversations with colleagues, my academic discourse with students, with colleagues, with the field?” I don’t want to get too technical, but it’s super weird. It’s hard sometimes to admit that we don’t know something. And I think, without generalizing, that’s really hard for academics. You don’t want to show that card and say, “I’m not sure how to handle this. I’m not sure what this is all about. I’m totally fearful of this thing.” In the case of faculty, it’s on multiple levels: “Is a chat bot going to do my job in five years?” It might be so disconfirming in terms of the value placed on discipline specific knowledge. “I used to be revered for my encyclopedic knowledge of x, and now it’s a 30 second prompt. So what does that mean for me?” So it’s weird. On an individual level, it can be threatening. On a professional, personal level, I would even say on a deeply personal level, in terms of how we define ourselves and ourselves of identity… I don’t mean to get too metaphysical or philosophical on this… but I think it’s really hard to make sense of this. And I think when things were first unfolding, and there were multiple platforms, ChatGPT comes immediately to mind, of course, but select platforms were rising in such prominence in 2022, 2023, folks were in isolation, which was, in fact, the impetus for this opinion piece to say, “I don’t think we have to figure this out on our own. This is a departmental endeavor. Let’s talk about the things, let’s model learning for our students and each other. Let’s figure it out together.” So yeah, I do think broadly the culture of academia can be a little isolating and individualistic, but in my lived experience, the culture of teaching is collaborative. And “hey, I’ve got a student with this challenge, or I’ve got this module or unit or facet of my course that’s a little clunky or not flowing well, or the engagement isn’t there. What do you think?” In my lived experience as a teacher, it’s always been a communicative, collaborative endeavor, where I try to get better and better and better, because I think the best teachers are lifelong learners. So there’s a humility in that that hopefully combats the resistance that’s built into the fabric of academia that sometimes takes the form of resistance to admitting that we don’t know something.

Rebecca: How do we start to move in the direction of this more proactive, scaled, systemic response to AI platforms? We’ve kind of danced around the idea that there’s these silos, not everyone’s collaborating, there is the opportunity to collaborate, teaching can be really collaborative. What needs to happen to kind of nudge it to this more proactive direction so that we can have a more systemic cultural change?

Kathleen: Well, I think the first part of your question, if I heard it correctly, is, what’s prompting this evolution, if you will, or this progress? Frankly, I think it’s because the challenge or the problem isn’t going away, it’s here. It isn’t going away, and so we kind of can’t ignore this anymore as a sector, so as more and more institutions and individuals notice this and are kind of getting our bearings in the wake of this seismic disruption, I see lots more activity within and across institutions. And I think the second part of that, if I heard it correctly, is, how do we build upon that? Is that accurate?

Rebecca: Yeah or how do we launch it forward a little faster, [LAUGHTER] or really leverage the opportunity to address it in a more systemic way?

Kathleen: I think part of it involves our metacognitive approach to this challenge and our metacognitive recognition that there’s different facets to our institutional and individual responses. So I definitely see some curricular responses, and I think this varies greatly by department. For some disciplines, it makes so much more sense to have AI-specific program level learning outcomes. It just made sense, because AI is impacting their fields, their programs in such obvious ways. That’s not true for every discipline, obviously. So there is reluctance to touch the curriculum or to revise or modify or even review the curriculum in other disciplines, and that’s okay. In other pockets of higher ed, it’s more structural. I’m seeing so many more structures, organizational structures, that are responding to this moment, to these changes. And sometimes it might take the form of an ad hoc committee, it might take the form of a Senate subcommittee, it might take a form of a… you name it. So I think there’s structural responses. Folks are starting to self organize, and I think that’s good. And I think if we’re mindful of that, and in turn, try to be planful about that and thoughtful about the structures we create in our own institutions, that’s another facet. Yet another facet involves some of the policy-related work that’s going on. Lots of institutions are drafting policies and doing so, quite rightly, collaboratively, trying to incorporate faculty perspective and working through channels of shared governance. Those are good things, I’d say, finally, another facet is the cultural piece. I see folks sharing things so much more often. Just this morning, a colleague shared an article with me from e-campus News, and it’s entitled, “The AI-resistant classroom is a myth: Designing assessments that assume AI is present,” and while I don’t know that that’s something I would offer like “this is the blueprint,” it’s thought provoking, and it’s beautiful fodder for conversation with fellow administrators and faculty and the assessment committee with whom I work closely. There’s so much out there, and I feel like folks are sharing so much more. So, I think a notable shift, and something that we can intentionally encourage, is the shift in the tenor of the conversations that we’re having with each other and that we’re prompting with colleagues, that it’s shifting so much more away from, “Oh my goodness, how we’re going to handle this? This is so worrisome, and this is something to fear” to “These are opportunities and what can we achieve? What do we need to achieve what do we want?” So, that might have been a long-winded answer, but I think it’s so multifaceted. I think taking stock of how we’re responding to this moment is an important part of continuing to respond to this moment in a productive way.

John: I may have overstated the degree to which faculty are working in silos earlier, because I know on our campus, we do have a lot of those discussions, but the discussions tend to be among those who are exploring AI as one group, and then we also have a lot of discussions among those people who just don’t want to have anything to do with AI as a different group, and they don’t always talk to each other as much as might be productive. Even within departments, I know of one department where one of our major AI advocates on campus also contains someone who is one of the most opposed to any student use of AI. And so that presents a little bit of a challenge in building some of these programmatic approaches. Do you have any suggestions on how we can bring these people together in a productive way… to at least come up with some shared principles or objectives?

Kathleen: I do, yeah. I think recognizing that there’s, as you just described, there’s such a range of responses to this. Some are logical, some are emotional, some are deeply discipline driven by discipline-specific thinking. But there is variability, and we know that. So I think the ways to bring people together… this is not an earth shattering statement, but… need to be really thoughtful. It can’t be one and done. It’s not an hour with cookies, although I do like a good cookie, let’s not have that come across the wrong way. But I think it’s frequency of meetings or just opportunities for discussion. I think it’s the structure. I think it’s the clear communication about the purpose of getting folks together. There’s a few different pieces to that. If there’s a group of folks who were super recalcitrant, they’re super resistant, I think there’s a number of different strategies to employ there, and one is modeling interesting or effective use of some of these platforms. I think it’s creating low-stakes experiences with platforms to facilitate greater exposure and to generate intellectual curiosity, to take the sting out of that isolating expectation that folks experiment on their own. I think communicating the intent, as I mentioned before, and I think most importantly, grounding these conversations and these experiences in the mission of your institution. There may be such variability among folks on a campus with regard to their perceived value of generative AI, but what they all have in common should be the mission. And so if I can frame conversations about, “Hey, what does this platform or this use or this potential use for AI have to do with your program? Have to do with the students’ experience?” That’s, I think, what connects us all, and that’s what I think should be the impetus for these conversations. What is best for the students, what is best for our viability as a program, to ensure that we’re still relevant, that we’re still accomplishing for students what we say we will. And I think that’s a good starting point. I think framing those experiences where you’re hoping to achieve consensus, I think framing them is really important. It’s a good start.

John: One of the things we did last year was we had 24 faculty participate in a SUNY IITG-funded initiative where they spend a little over a semester developing some activities that they could embed in the classes and experiment with, but the first day of that, we had people together all day, and it was really one of the most productive sessions I’ve seen, because at the start we saw this wide polarization, but then the people who were really opposed to AI got to see how it might be productive for them, and they got to see some examples from others of how it might be helpful for students who might be left behind without some additional support. And at the other extreme, the people who were really enthusiastic got to hear some of the concerns of the other people and see how it could be used in ways that are detrimental. And I think everyone left there with a much more balanced perspective at the end of that day. And then we met regularly throughout the semester, and it was really nice to see people coming together there. The challenge is getting them all in the room in the first place.

Kathleen: So that’s a great example and thank you for sharing that, and it prompts me to share this example: For that list that I just offered, in terms of trying to demonstrate effective use of select platforms, and trying to give concrete examples of how this might be beneficial, to try to model that. And so an example that might be worth sharing is that we are up for our middle states reaccreditation. In fact, our site visit is in a couple of weeks, and we’re trying to get the word out, “Read the study! Read the study!” We want folks to engage. It’s a really thoughtful self study. We’re proud of who we are. We’re mission centered. We do good work. We know what we’re working on. We’re humble, we hustle, all the things. However, I know that it’s a tough sell to get an entire campus community to read a 100-page document that is evidence rich, and perhaps to some, not the most dynamic document. It might not be the page turner we hope it is or that we think it is. However, I leveraged a platform to make summary podcasts for each chapter, and I shared these along with the self study, and we shared them broadly with the campus community, and it is truly trying to model this in the spirit of UDL. Here’s multiple means of representation. You can read this and then you can listen to this, and it’s intriguing and it’s entertaining and it’s good and it’s a decent use of a handy application. And I’m hoping that folks will listen to that podcast and think, “Oh, wow! Maybe I could do that in my sociology class. Maybe I can encourage students to create some summaries of some reading assignments, not to totally supplant them, but to supplement and to reinforce learning.” And so that’s one example that your example has prompted me to share. Yeah, I think there’s so much that we can do. Your example also speaks to the idea that it shouldn’t be one and done. It’s not an hour. We need enough time to engage with each other, with these platforms, to make sense of something before we can even speculate on how to best incorporate it into our curriculum, or not.

Rebecca: Part of what I’m hearing both of you say is, it’s important to have someone who’s watching the bigger conversation on campus and can call these meetings to happen. To use the teaching center to have a whole-day workshop, or have administration say, “Hey, we’re going to dedicate this day to having these conversations. We invite you to all come.” Someone has to take that first step to: A) recognize that the different populations exist, and then B) intentionally bring them together.

Kathleen: And I think bring them together in different ways and different modalities, dare say. I mentioned sharing resources before. At GCC, we have a week of professional development days in advance of each semester. And so I knew just by being, you know, a good SUNY citizen, and by being connected with colleagues and peers, I knew that SUNY Finger Lakes Community College has been doing some fabulous work with their AI hub, The FLX AI Hub. And so we welcomed folks from Finger Lakes Community College to our campus to help us and to give some really thoughtful overviews of some ways to integrate AI into the teaching and learning endeavor, or at least to consider what those integrations might look like. And one of the follow-up activities that full disclosure, I have not yet sent invites for, but I bought the books, and that’s something. So the wonderful Dave Ghidiu from Finger Lakes Community College had recommended to us a text that he loves, The Opposite of Cheating by Tricia Galant and David Rettinger. And frankly, I want to have a provost book club. I want to get folks together with no expectation that anyone show up with the answer to all the world’s problems. I want us to come together, read something thoughtful, listen to each other, and engage in that dialog that you described, John, that some folks, they have really valid concerns that everyone needs to hear and we all need to respond to. And others have done trailblazing, innovative work that everyone should hear and we should all try to emulate and so there’s such a discourse, which I think accomplishes a few things. It helps everyone improve our instructional and assessment practice. And I know this might be cheesy, but I’m a cheesy person, it stokes that fire of intellectual curiosity that drives us. We went into these fields, into this endeavor, into academia, because of that curiosity. What a moment to be in academia. Of course, it’s daunting. Of course, it sometimes feels laborious, perhaps, but we’re not alone, and we get to figure things out together and I think that really is a gift.

John: And I want to include a couple of shout outs, one to Dave Ghidiu, who has been on the podcast in the past, and also to the authors of The Opposite of Cheating. We’ll include links to the podcast with both Dave and with the authors of The Opposite of Cheating in the show notes for this episode. And also, we did a reading group on our campus last semester, and we’ve even had a member of your campus participate in the reading group, a member of your math department who was a really active and enthusiastic participant in that reading group in the fall semester of this year. We’ve been running generally one or two reading groups a semester for faculty for the last eight or nine years now, and they’ve been really productive. And we’ve done them in conjunction with other campuses. For about six years, we were doing them with SUNY Plattsburgh when Jessamyn Neuhaus was there. That broke down after she left and moved to Syracuse, although we did read her book after her move to Syracuse. They’ve been really productive ways of bringing people together and sharing their teaching practices and building this sort of community. We just wish we had more people in them.

Kathleen: It’s how things grow, and I think it’s so multifaceted. I mentioned our accreditation process. I’ve partnered with Deborah Ortloff, also at Finger Lakes Community College, to really explore and learn from her ways in which generative AI can help in the accreditation process. There’s so much that we can benefit from, and it’s really eye opening, and I think that initial exposure is really important, and then that low-stakes period of experimentation and just making sense of things with people and not doing that in isolation, great things can happen. And I’m not trying to sound like Pollyanna, I’m not trying to sound like there aren’t some daunting pieces to this, but we have great colleagues to figure things out with. That’s a joy. So why not embrace that?

John: I wish we had access to NotebookLM when we last did our accreditation, so that we could generate those podcasts, because when we did ours a few years earlier, I had to do some podcast recordings with some of the people leading that and then edit them all and post them to provide the same multimodal experience. But if those documents could have just been uploaded and generated and shared, it would have saved me many, many hours of work. But again, having those audio versions is really good, because we know multimodal presentation helps with learning for faculty as well as for students.

Kathleen: That’s right and dare say, it’s fun. It’s intriguing. I was delighted to hear those because I was just in awe that, within minutes, this was generated, and it was entertaining. I have to say it was great.

Rebecca: One of the things that we’ve hinted at but haven’t directly talked about is perhaps the need for policies to be developed related to AI. Some of this might happen at the institutional level, and some maybe at the programmatic level, or course level. Can you talk a little bit about how you see what kinds of policies should be developed at what level? What kinds of things should be in, like an institutional policy, and what might be more at a programmatic level?

Kathleen: So at the institution level, and I hope this doesn’t sound in any way like evasive, or, dare say, even cheeky, but I think a really good institutional policy is to have a course level policy. I think there’s a danger, as we all know, of the potential for institution- level policies to become overly prescriptive and curtail academic freedom. That’s to be avoided, obviously, but I think having clear expectations that departments, programs, individual courses, establish and communicate clear expectations for the students in those courses and programs. I think that’s essential, because not having a policy renders everybody guessing, and then the rules aren’t clear, and then the expectations aren’t clear, and most importantly, the learning isn’t clear, because part of the, and this is a segue to the course level consideration, for course-level considerations, or even assignment level for that matter. Generally, folks will fall into one of three policies, either we allow AI, we allow selective or limited use of AI, or we don’t allow it. Each of those is fine. I think it’s reasonable for a department to get together and discuss, “what is our department-level policy?” From my perspective, it’s perfectly reasonable to say every instructor of every course within this program needs to have a clear policy and communicate the rationale for that policy to students, because if students understand the rationale behind a policy, if they understand the policy, they’re more likely to follow it and to adhere to that policy and to be guided by that policy. So, I think at the institution level, expectations that are specific yet flexible are prudent, with the caveat being that they shouldn’t be overly prescriptive. At the department level, I think clear expectations that provide adequate guidance to faculty with regard to what they need to include in their syllabus or their course descriptions or their assignment directions, it has to be adequately specific yet flexible. Same principle there.

John: One of the challenges that students face is that they may end up with very different requirements, and at least putting it in the syllabus and describing and having a conversation with students is a start. But you also mentioned that, perhaps, whenever faculty give assignments, they should list those things, because students don’t always go back to the syllabus, and it could be confusing when you’re faced with five different policies in five different courses, or even in a course… AI may be allowed for some types of assignments, but not others. And that’s a lot for students to keep track of unless it’s being made explicit at each stage. So should faculty also include whether AI is used, not allowed, or is used in a specific manner, in every assignment where there may be a potential for use?

Kathleen: I don’t see a downside to that. So a lot of things go back to the mission and what’s best for students. If learning is the goal, then everything we can do to facilitate that learning is worth pursuing. So, with sympathy, if a student is taking five different courses with five different course-level AI policies, why wouldn’t we communicate this clearly and frequently to students? I think there are things that departments, or dare say, even institutions, can do. I don’t think we’re quite there yet, but I think there are things that we can do, such as having a template, let’s say, for course-level policies or sample statements, so that there’s a consistency with what students encounter, even if there’s variability in the degree of use that’s permitted across courses. Hopefully, if things look similar, if things are consistent in how they’re communicated and how frequently, I think that helps. I also think it is up to individual instructors to determine what’s best for their course, and I do think it’s a skill set that students need to develop, to literally or metaphorically read the room and to adapt, because that goes for us too, as professionals, as teachers, we have to learn when it’s appropriate to use or not to use or to use in a limited way, AI. So there’s also the metacognitive skill of helping students practice paying attention to the rules as they navigate their programmatic experience, so it’s layered and it’s nuanced. But to answer your question, I think there’s potential for things to get pretty confusing for students who are taking multiple courses with varying policies on AI, but we have to help them keep track of that and reminders help, presenting expectations in multiple places helps. It’s not enough to say it once in class and expect that everyone retain that forever. We have to document it. We have to share it. We have to communicate it multiple ways.

Rebecca: Your description of templates is making me think about Creative Commons licenses and the human readable versions of those licenses, where you can kind of mix and match permissions [LAUGHTER] or levels of what’s allowed or not allowed, and I could imagine some AI policies following a similar format. “You can use AI as long as you provide documentation that you used it,” or like whatever the rule might be, but I could imagine something like that being really useful for students to keep it at that human readable clear way.

Kathleen: And I would never use the word “Mad Lib”, but it’s kind of, you know, “for this course, it is my expectation that generative AI is used to: fill in the blank.And this is why.” I mean, we might want a more sophisticated term than “Mad Lib”, but template works, I think, if students know where to find this information. We’re actually doing this now at Genesee. So I meet routinely with one of our student government association officers, and he and I are collaboratively working on a draft of guidelines for conversations about breaches in academic integrity that involve AI, how to handle it. And so our hope is to, hopefully in the next three weeks,… well let’s say four weeks, hopefully in April… to gather a group of faculty and students so that we can learn from each other and refine these guidelines and socialize… I don’t love that verb… but socialize these guidelines. We’ve been engaging with folks from our Academic Senate Committee on academic integrity, our standards committee, and so we’re collaboratively trying to create a resource that will help folks engage in conversations. What to do if you suspect a student has used AI when they shouldn’t have? What should students ask at the beginning of a class of a faculty member if they’re not sure what the rules are? And so having this resource and the associated conversations that will hopefully be empowering for both faculty and students, that’s part of the cultural piece, it’s part of the resources piece, it’s part of the sharing piece. It’s all these facets of how we can make the student experience more enriching and more in line with what we’re hoping to accomplish. It was a bit of a tangent, but I think the idea of bringing more folks in to consider how to mitigate the confusion that students might experience. That’s a good thing, including the students, especially the students.

Rebecca: One of the biggest challenges associated with generative AI use in the classroom, or with student use of it, is the reliability of online assessments. And really, this is for courses, really in any modality, because we all use online assessments for things. What approaches should faculty and institutions take to ensure that faculty and students are able to reliably assess the progress of student learning?

Kathleen: It’s an excellent question, and it’s one that has prompted so much conversation on my own campus, I know on other campuses. I have a few responses to this. One, what comes to mind immediately is the prominence of tech responses to this challenge. So whether it’s proctoring and anti-cheating tech platforms, I think they have their place. It depends on the day. I have some mixed opinions on the ultimate efficacy and effectiveness of one upping, I think. Sometimes I’ve heard the term “arms race” used, and I don’t love that for a couple of reasons, but I can see how if there’s platform A, platform A-Prime comes out three months later, and then it’s a race sometimes. So I think there could probably be, and likely is its own podcast to address some of the tech platforms and the responses to that, but if I may focus on what also comes to mind… For me, surprisingly, I think there’s a personal approach to mitigating the likelihood of cheating. That comes down to relationships and communication. So I think those are at the heart of my philosophy, philosophy of teaching, philosophy of assessment. Whether there’s a tech intervention or a tech solution or no tech solution. I want students to appreciate why they shouldn’t cheat in my class, and if I’ve done my job well, if I’ve communicated that well, I want students to second guess that decision. I want students to be less willing to cheat because I have already done a good job of communicating why this learning is essential and why they shouldn’t circumvent the learning by cutting a corner or by using an AI-generated form of assistance when they shouldn’t. The other piece of that is the relationship. I want my students, and sometimes, I grant you, this is really tough in a larger lecture, I get it. So class size is a factor here, but I want my students to feel the faith that I have in them. I want them to not want to cheat [LAUGHTER] in my class, and I’m not trying, once again, to sound like Pollyanna or that I’m the eternal optimist here, but I know students cheat. I know there will always be a few who try to cheat, but I want my relationship with the class to be an impediment to that instinct. [LAUGHTER] I want folks to second guess like, “Wow, Kathleen has such faith in me and I don’t want to compromise that.” I want the relationship to be its own disincentive. And I want the communication of, “Hey, this is why I’m asking you not to cheat on this.” Can you cheat? Probably. Sure. But should you? No, of course not, and here’s why. So I think there’s a surprisingly personal part of my own teaching philosophy that informs this part of that answer. I also think there’s a real place for authentic assessment, and of course, modality may play a factor here, but to the extent to which learning is applied, authentic, that can mitigate the likelihood that students would outsource it to an AI platform. The same goes for metacognition and the assessment thereof. If I have an assessment or an assignment that takes a look at process over product, or if I have something that takes a look at students’ own metacognitive reflections on how they did, it calls for more self assessment, calls for more personal reflection. I think that also mitigates. It could be a whole ‘nother podcast to get into. I’m not going to outsource to a platform an articulation of how I feel about how [LAUGHTER] the process went. So I think there’s the communication piece, the assignment design piece, and the potential for a tech solution as well. I think those three things are relevant and connected to my pretty long answer to that question. I think it’s multifaceted.

John: And those are all great solutions. One of the things, though, that many people are increasingly concerned with is the growing availability of agentic platforms that can log into a course management system, check to see what work is due, complete that work and log out without any intervention other than the student giving it the URL, the login ID, and the password. And at the other extreme, there’s also concern that faculty could do the same thing. That these same platforms could allow faculty to set up an agent that would go in, check within the learning management system to see if there’s work to be graded, grade that work, provide notes in the feedback column in addition to a letter grade, and then log out again without any intervention from faculty. And we’re starting to see a little bit of that happening, and that’s an area that the learning management platforms, as well as the AI platforms, should be working on a bit more actively. In the meanwhile, we’ve got a lot of concerns coming up and having discussions with students, working with colleagues, and coming up with the best institutional responses, but sometimes it’s going to have to go a bit further than that, I think, to resolve some of these new challenges, because both sides of this are racing. and I work with AI quite a bit, and every time I go on social media, I get ads for these things that can do all the work for me in my courses, where I just give them some money each month, and it will do everything and guarantee that I got a high grade with an extremely low chance of being caught doing that. So students are faced with a lot of temptation, and to the extent to which we can build relationships, that will help.

Kathleen: Yes, and I think to your point, our committing to staying on top of how things are escalating and how platforms are becoming increasingly sophisticated, or, dare say, elusive when it comes to detection, etc., I think our commitment to staying on top of that is paramount. We have to know what we’re dealing with here in order to even have a hope of designing assignments and learning experiences that can circumvent that. So it’s daunting. I think I would find me tedious if I came on here [LAUGHTER] and I thought I had all the answers. I do not, but I do know that groups of folks getting together who are committed and passionate and knowledgeable and curious, I think us figuring it out together, we have a far greater likelihood of achieving what we’re hoping to, but it is daunting, it is. I would never suggest otherwise. For me, the relationship piece is huge, and the way I can structure reminders about what’s expected, whether it’s reiterating PLOs up to and including ethics. There’s a lot of talk about ethics and our shared responsibility for instilling a deep sense of professional ethics, research, methodological ethics, personal ethics, personal integrity. Where does that live in our curriculum? Which goes back to the original thought here that we have to take a look at the ways in which AI is impacting our fields, our teaching, our assessment, and do what we can to be proactive and review, refine, revise our curricula, our assessment practice, in a manner that will empower students, because if we don’t, they are vulnerable to what we didn’t teach them, what they didn’t get out of their learning experience during their time with us. And so it’s mission critical. There’s nothing more important than saying, “Okay, I need to know, as a teacher in field X, I need to know how AI is impacting my role as a teacher, but also my field, my discipline,” and if I can’t communicate that to students, if I’m not helping them navigate that with me, that’s awkward. That’s a failed promise, and nobody wants that. I have such great faith in my colleagues. I’ve never worked with a more committed faculty, a more committed campus community. It’s beautiful. And so this is mission critical. We got to think about how we can best serve students by responding to this moment in a multifaceted, planful way.

Rebecca: One of the ways to respond that we haven’t directly addressed, but might be worth mentioning in this context is we can get insulated in departments, get insulated within our institution. But there’s a real need for the higher ed sector to work together to promote state/federal regulations around some of these things too. We talked about incentive for students to leverage [LAUGHTER] these tools to skate by, but there’s also a real incentive for these companies to keep finding ways to circumvent [LAUGHTER] any of the security in place. So I think we don’t talk about that enough, our role as educators and the ways that we can participate in moving potential regulations forward. I think that what I’m suggesting is like, we don’t really talk about that much, but it seems as though there’s a role we could play.

Kathleen: I think so. And I know I’m using this word a lot in this conversation, but I think it’s a multifaceted approach. So one of the appeals I would make is that this is an equity issue. Increasingly, some will have great access and exposure to AI platforms, and will benefit from that, and will learn how to use these platforms ethically in a manner that serves themselves and society well. Others will be boxed out of that for any number of reasons, up to and including socioeconomic status. So if we can have value laden conversations, in the best sense of the term, we can keep this personal in a weird way if we cannot lose sight of the human impact of technological advancement here, I think that’s the name of the game when it comes to advocacy. And then we all just work at scale, whether it’s organizational or societal. We influence the circles in which we operate to generate smart conversations about, “Hey, what do students need to learn? What do students need to be empowered to be able to do or not do with or without AI?” [LAUGHTER] For me, the advocacy piece takes the form of what can we do to stave off vulnerability, either at the individual or organizational level, and for the individual level, it’s often on behalf of the students. How can we advocate on behalf of students? So, I don’t know if that fully answers your question, but I see a lot of things structurally, and I see different scales and different facets, different points of entry, if you will, for the conversation. And so equity would be one of my points of entry for the advocacy piece.

John: And as we’re all wondering, when we’re talking about AI, what’s next?

Kathleen: That’s a great question. I’m going to just pop that into ChatGPT, if you don’t mind, I’m just going to “what’s next.” [LAUGHTER] Oh, boy. Honestly, I think connecting with more and more folks and staying connected and having the conversations and taking a deep breath and figuring it out together. I think that’s what’s next. I think it’s about incremental change and incremental responses and just huddling up and doing what we can to honor the mission of the institutions we serve. That’s what’s next, I think.

John: It sounds like a great approach, and I think we need to do a lot more of that. Thank you for joining us. And we’re looking forward to that next conversation.

Kathleen: That sounds lovely. This was so delightful. It was really a treat to talk with you both. Thank you.

Rebecca: And we’re looking forward to the next time to huddle up, for sure. [LAUGHTER]

Kathleen: Likewise, thank you.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on Apple Podcasts or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

John: Editing assistance provided by Madison Lee.

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439. AI Pre-Mortem

Many faculty, administrators, and students often become caught up in the potential benefits of new technology, but do not always consider the long-term consequences. In this episode, Rebecca Winthrop joins us to discuss a report summarizing the long-term benefits and risks associated with student use of generative AI.

Rebecca is a Senior Fellow and Director of the Center for Universal Education at the Brookings Institution, where her research focuses on education globally. Rebecca leads the Brookings Global Task Force on AI in Education and co-leads the Family Engagement in Education Network. In addition to her work with many other global education initiatives, Rebecca has served as the U.N. Secretary General’s Global Education First Initiative’s Technical Advisory Group and served as co-lead for the Learning Metrics Task Force with the UNESCO Institute of Statistics. Rebecca is also a lecturer at Georgetown University and, with Jenny Anderson, the co-author of The Disengaged Teen: Helping Kids Learn Better, Feel Better, and Live Better.

Show Notes

Transcript

John: Many faculty, administrators, and students often become caught up in the potential benefits of new technology, but do not always consider the long-term consequences. In this episode, we discuss a report summarizing the long-term benefits and risks associated with student use of generative AI.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

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John: Our guest today is Rebecca WInthrop. She is a Senior Fellow and Director of the Center for Universal Education at the Brookings Institution, where her research focuses on education globally. Rebecca leads the Brookings Global Task Force on AI in Education and co-leads the Family Engagement in Education Network. In addition to her work with many other global education initiatives, Rebecca has served as the U.N. Secretary General’s Global Education First Initiative’s Technical Advisory Group and served as co-lead for the Learning Metrics Task Force with the UNESCO Institute of Statistics. Rebecca is also a lecturer at Georgetown University and, with Jenny Anderson, the co-author of The Disengaged Teen: Helping Kids Learn Better, Feel Better, and Live Better, which we talked about on an earlier episode of the podcast. Welcome back, Rebecca.

Rebecca W.: Thank you. It’s great to be back.

Rebecca: Today’s teas are:… Rebecca, are you drinking tea with us today?

Rebecca W.: I, of course, am drinking tea. I believe this is my third podcast with you, so I have it in hand. It’s Bengal spice herbal tea, and it’s delicious.

Rebecca: That sounds quite nice.

John: it does. I just have an English breakfast tea today.

Rebecca: Just?

John: Yep, the standard Twinings English breakfast tea.

Rebecca W.: Simple, classic.

John: Yes.

Rebecca: You can’t go wrong.

Rebecca W.: Yes.

Rebecca: I have a Scottish afternoon tea, John.

John: One of your favorites.

Rebecca W.: What is Scottish afternoon tea?

Rebecca: It’s a little bolder than an English breakfast.

Rebecca W.: Okay? It’s like, wake you up, keep it going.

Rebecca: It is.

Rebecca W.: All right. Love it. [LAUGHTER]

Rebecca: It’s been a long week…[LAUGHTER]

John: Just today alone.

Rebecca: It’s been a lot of Fridays today.

John: So we’ve invited you here today to discuss your Brookings Report on A New Direction for Students in an AI world: Prosper, Prepare, and Protect. Can you tell us a little bit about the study and why it is described as a pre-mortem, which I thought was a wonderful term for this. [LAUGHTER]

Rebecca W.: So, we at Brookings thought that we should get ahead of generative AI in students learning and development as it is rolling out and collectively, we all know that there is a parallel movie here with social media that did roll out to students into their bedrooms and classrooms [LAUGHTER] without much attention from people who work with and care for kids, be they parents or coaches or teachers or school leaders. And this time, we really wanted to make sure that all of those communities were at the table. And so the idea was, let’s not wait for five [LAUGHTER] or maybe six, seven years until all the evidence comes back from all the randomized controlled trials, and frankly, after social norms have been ossified, to assess how generative AI may or may not impact students’ learning and development. So let’s move, quote, unquote, the autopsy forward to just see where we’re at and ask the question, “Are we heading in the right direction currently in terms of generative AI implementation?” And we looked at the risks and the potential risks from what we know about student learning and development and how AI is rolled out, and we looked at the benefits and the potential benefits, and that was what we called a pre-mortem.

Rebecca: So part of the study was a Delphi panel. For those that are not familiar with this approach, can you describe how a Delphi panel works?

Rebecca W.: You bet. So first, let me tell you what we did. It was a year of research, and we convened a very large global task force with a number of working groups. Hundreds and hundreds of people were involved. We have data from across 50 countries, and we looked at the literature that is emerging fast and furiously, including reviewing over 400 studies, and we spoke to parents, students, educators, education leaders, technologists, who were in schools on the ground about what they were experiencing. And then the last thing we did was, as you said, a Delphi panel, which is a methodology that is very good for forecasting and is useful when a field is new or undeveloped or doesn’t have clear rubrics or guidelines or principles, which is the case we are in now, and it consists of gathering a very diverse mix of experts and running them through a series of very structured questions. So those were the three main things we did to gather data to assess this question, “Are we on the right track in terms of generative AI rollout for primary and secondary students’ learning and development?”

John: And the report provides a lot of discussion of potential benefits as well as potential harms. Let’s start with the more positive thing first. In what ways might generative AI be supportive of student learning and perhaps improve some of the equity that we are not always seeing in our educational system.

Rebecca W.: So we found a lot of potential benefits that were often from very strategic intentional narrow uses of generative AI. In the report, we list our top six alongside the top six risks. And the benefits are things like helping bring kids who are not participating in the teaching and learning process into the teaching and learning process. You mentioned equity, John, so one of my most vivid examples of this is from work to support Afghan girls who, once they reach secondary school, are banned in their country from going to school. And there’s a whole initiative with Afghan diaspora educators who are using AI to create little mini lessons [LAUGHTER] that go by whatsapp on their cell phones to help girls keep going to school, basically, at home, and that is an incredible use case. Now this isn’t AI doing this alone. It is educators who are using this as a tool to help deliver this content that is also adaptive. That’s one example, a very large example that all over the world, people mentioned, especially educators, is saving teachers time. Teachers are overburdened in virtually every country [LAUGHTER] in the world, and there is a lot that generative AI can do to really remove some of the mundane tasks, or at least make them much more efficient, and teachers find that incredibly helpful. It could be admin paperwork. It could be trying to also use AI to improve their lesson planning or materials for students such as, “I have three different grade levels in my eighth grade classroom, can you give me this [LAUGHTER] for the three different reading levels my kids are out so they can all access it and succeed and grow.” So that was really useful. I will put an asterisk next to that one, because many teachers also said, “I hope my managers, be they school leaders, be they more actually, school board [LAUGHTER] leaders, don’t find out how much time I’m saving, because then they’re going to give me double the workload.” So this saving teacher time and freeing them up to do new, more relational, more interesting, more caregiving, more exciting, teaching and learning activities with their time only holds if teacher workload remains constant. There is also a wide range of other ways in which people are experimenting with generative AI, such as new forms of assessment, really being able to see where kids are stuck in their learning journey in a much more granular way, we think, has the potential [LAUGHTER] to be incredibly effective to help educators really help address where kids get stuck, things like helping neurodivergent kids, kids with learning disabilities, multilingual kids. These are the types of benefits that we found in our research.

Rebecca: Are the ways that you’re describing, the ways that AI is actually being used. Is there alignment between them?

Rebecca W.: Yes, Rebecca, you have hit exactly on the issue, which is we found that that is part of the ways in which the education ecosystem is ingesting and deploying AI, but that is not the main way in which young people are interfacing with generative AI. One of our findings was that for young people that live in communities with access to broadband and families with devices, so they may have a phone, they may have a laptop, they can get on the internet, they are interfacing with generative AI anywhere and everywhere. It’s in their Google searches, it’s on their social media platforms, it’s in their gaming platforms, and the line between technology for learning and education, technology for entertainment, and technology for communication have totally broken down. It’s all blurred. One young man told us last year, a high school student in the US, “Well, my school banned ChatGPT, but my friends, we just all go on to social media and get AI to do our homework that way. You can go on to Meta AI or Snapchat AI, and there are AI friends and companions. You can talk to them about how annoying your parents are or get relationship advice. And then you can take a picture of your homework and say, ‘Please write my essay for me.’ And then you can run it through a AI Humanizer that will insert some typos and then you turn it in.” So the thing we worry about most is young people being able to access commercial, often frontier lab AI chatbot models that are not designed for kids and not designed for learning. And I would say the same about AI friends and companions. Currently, by the way, one out of three teens in the US say they prefer talking to an AI friend or companion equally or more than talking to another human being. So this is a lot of kids, and it’s very early days in this technology.

Rebecca: That’s deeply troubling.

John: It is, [LAUGHTER] and one of the reasons why they may prefer that is AI systems tend not to be very judgmental, so if they say something that people might find offensive or troubling, it doesn’t have the same impact if they share that with an AI friend. And it is troubling because we’ve seen some really negative outcomes from some of those where kids were getting some really bad advice, and it’s led to some teens committing suicide.

Rebecca W.: Yes, and Common Sense Media has done a lot of work on this, and they say nobody under the age of 18 should be accessing AI companions just because of that, John. They are designed to be super, super friendly and to keep you talking to them. And everybody, by now, has heard the word sycophantic. [LAUGHTER] So if you’re a teen and you’re out there chatting with your AI friend and your mom makes you do the dishes, and you say, “Oh my gosh, my mom’s so annoying. She’s making me do the dishes, I just find it so unfair.” Your AI friend or companion is likely to say, “I am so sorry. You’re so misunderstood. That’s really terrible, and I’m here for you. Let’s talk about it.” Now, if you were to say the same thing to an actual human peer, they would say, “Dude, my mom makes me do the dishes [LAUGHTER] all the time. What is your problem?” And that right there is the core of the problem. If you repeat that type of social interaction over and over and over and over, that is how young people will develop their social interaction skills, their expectations for how others will treat them, and, frankly, their emotional resilience. Now learning, at the core of it, is about making mistakes and trying new things and taking risks. And if you are a young person who is developing socially and emotionally and your emotional muscles are to be agreed with all the time, we do really worry about what does that do for their ability to take feedback in the classroom, for example, [LAUGHTER] when they need to learn and they need feedback to grow.

John: And, as you note in the report, you’re also learning some social skills by interacting with other real people in the classroom, which is an important part of education, which gets lost when that’s being outsourced to interactions with AIs.

Rebecca W.: Yes, one of the things I keep repeating when talking about this report to people outside of education, in particular, is reminding them that young people are not little mini cognitive processing machines, and that classrooms do not only transmit knowledge from adults to youth. That is an important function, but by no means the only function. A lot of it is, how do you do perspective taking? How do you communicate with other people? How do you read a room? How do you self regulate if you’re used to getting your way all the time? Many things are happening that are really important inside classrooms. We only have to look back a couple of years to COVID when parents were tearing their hair out [LAUGHTER] and saying, please open schools back up and let me send my kids to school, to remind ourselves how important schooling is in kids lives for many reasons. Most kids were getting content at home through online learning, and that was not successful for most kids, again, because they aren’t little mini cognitive processing machines.

Rebecca: So we’ve talked a little bit about some of the harms, including the chat companions and not doing your own homework. [LAUGHTER] Are there any other harms that you’d like to highlight that come out in the report?

Rebecca W.: So we did find that, currently, the risks of generative AI, in terms of how it’s being rolled out, are overshadowing the benefits of generative AI for student learning and development, because the risks are of a very different nature than the benefits. They are undermining young people’s ability to think independently, to relate to other people, to take feedback, as we just said, and to have a trusting relationship with their teacher, which are all foundational to even harnessing and accessing the benefits that generative AI poses. So the risks are things like impairing cognitive development when young people over rely on generative AI, not to assist, but to actually do their thinking for them, they are not learning. We all know that children’s brains develop the way they’re used, and if kids are doing their work through a chatbot, their brains are not doing the work, and it’s like going to a gym. If they go to a gym and bring a machine that lifts the dumbbells for them, and they leave, they’re not getting stronger. It’s the same thing. So it’s not just that they’re skipping steps on their homework and being more efficient. It’s that they’re entirely missing out on developing independent, critical thinking skills. We also, as we discussed already with AI companions, are worried about the social and emotional development. We’re additionally quite worried about the decline in trusting relationships that we heard from many people we interviewed, and it’s across the entire teaching and learning [LAUGHTER] instructional core ecosystem. So educators saying “I’m not entirely sure if I trust that my kids are doing their own work.” 50% of educators say they don’t trust their kids work in the US, and that is very hard. Educators need to know if it’s kids work, because that’s how they know how to teach next and what to do if they don’t know where kids are struggling, they’re flying blind. But students also talk about generative AI undermining their trust of teachers. They don’t use that word, but they say things like, “my teacher doesn’t care about me because they’re using generative AI to give me feedback, and I don’t think my teachers are really doing their job because they’re using generative AI to make a lesson plan.” So even if teachers are using AI in a way that they believe could help kids, it’s not a bad thing to give students opportunity, for example, to get feedback on your written work before you turn it in, because maybe that’s an opportunity to improve. But if you introduce that in an environment where there’s minimal trust, the interpretation on the part of the student is that it’s lack of care and professionalism, and that degrades trust even further. We also heard from educators that parents were doing weird stuff too, like taking their students graded assignments that came home, running them through [LAUGHTER] ChatGPT and getting a different grade and confronting the teacher. There’s also educators saying students are challenging me on my expertise because they came up with an alternative answer in chat GPT and the authority by which they’re imbuing ChatGPT as a veritable source, they seem to equate it sort of equal with the teacher’s perspective. So it is troubling, … that part is very, very troubling. There is, of course, other concerns, which we can go into if you want, but we touched on them very briefly, around children’s safety, whether it’s data privacy, whether it’s emotional manipulation towards self harm, which is not everybody, of course, but there’s been enough cases to show that it’s not just a one off and quite dangerous. Again, those are often commercial, general purpose products, not designed for kids, not designed for learning.

John: And one of the problems that kids are faced with is, in their social media feeds, they’re getting ads nearly constantly about all the things they can do to have AI assist them with their schoolwork, or do the school work for them in ways that are not detectable. And one of the concerns that I’ve heard many students express is that they’re reluctant to not use AI if they think all their classmates are. So there is some adverse peer pressure in the current environment too.

Rebecca W.: Yes, this is a huge issue. I am spending a lot of time now out in communities, disseminating the findings from the AI task force report, talking at conferences, meeting state level leaders and talking at school districts in the US, but also schools. And a lot of time, I talk with students, alongside teachers, and students are really worried, young students, you know, I’ve talked to fourth graders, fifth graders all the way through 12th grade. They have a lot of opinions and perspectives. One of the things I have always been surprised at is how much they’re tracking what this technology is doing. And sure enough, in a classroom of 9 year olds or 10 year olds, multiple kids bring up this question of, “What am I going to do for a job. I’m in school to learn. I’m supposed to learn. But what if robots do everything in the world? What is my role? And how am I going to get money?” And then they bring up things like… this is often more middle school kids like, “We’re supposed to be going to school here to learn and get better. And I don’t understand the point anymore. What does it mean to go to school if a robot chatbot can do everything that I’m being asked to do, what does that mean for me? What am I supposed to do? Now this is very demotivating.” They’re very worried about getting dumber [LAUGHTER]and worried about society getting dumber. [LAUGHTER] One young fifth grader last week, who I was talking to at school assembly with students, was saying, “What if we all get dumber and then I have to go to the doctor’s office or go to the hospital and I get sick, and there’s a doctor who isn’t quite as smart as he or she should be, and is relying on AI, and they accidentally take my heart out…” [LAUGHTER] like only a young child could do. That probably is not going to happen, but the general trajectory [LAUGHTER] is one that we all are worried about. So, yeah, it’s a real concern, and I think the social narrative around AI is problematic. I speak with parents a lot, and one parent told me… I was out in California, I was in Silicon Valley… and she said, “How do I keep motivating my child? She’s in middle school. I drive her to school every day, and we drive past a very large billboard that says, ‘Don’t hire humans, hire our AI agents.’” And I said, “Yes, that’s not a helpful social narrative. I wish that the technology companies would abandon that, first of all as a actual goal, [LAUGHTER]… I think they should abandon that… and as a social narrative, because the truth is, of course, we are here. We live here. We will have many, many things that we can do that are productive. 95% of what makes me me, and what makes John you, you and Rebecca you, you is not documented online, [LAUGHTER] right? Only a sliver of our human experience is really documented online. And there’s great things that AI can do. I wish our social narrative would be about AI directed towards scientific breakthrough, solving climate change, solving the question of food insecurity, figuring out how to cure diseases like that. That’s the promise of AI, not let’s just make humans irrelevant. That’s such a ridiculous social narrative.

Rebecca: And although that’s disturbing, at the same time, I find it good that our young people are concerned about these things. [LAUGHTER] That shows some faith in the future, that we have young people who are concerned about where this might take us if we don’t intervene.

Rebecca W.: They’re very, very aware, and they want to talk about it. And I always urge schools and ed leaders to start thinking about not just AI literacy, but questions of, how does the online world work? We talk about, in our report, it’s holistic AI literacy. People throw around the term AI literacy and mean very different things. We don’t mean prompt engineering and we don’t mean necessarily more time on screens. What we mean is learning about how the online world works. And let’s start by having conversations in person around what is exciting? What are you worried about? And then working through things. There’s all sorts of moral dimensions. Can I break up with my girlfriend by using AI to write a breakup note? Can I write a happy birthday to my parent using AI? [LAUGHTER] Kids want to talk about this stuff, and it really is very interesting if you sort of take a step back and think about what it means for human relationships, thinking, experience, what makes us really human? So those are all important questions that we can start with before you ever introduce a chatbot.

John: Right now, the path of AI use is being determined by the big AI companies with very little oversight or very little direction, but in your report, you do provide recommendations on three pillars that may help redirect this in a more positive way. And the three pillars that you use are prosper, prepare, and protect. Can you give us a few examples of strategies in each of these categories that might be used to shift things so that that balance of benefits and risks are altered in a more positive direction.

Rebecca W.: Yes. Our goal was to say, “Are we on the right track?” And we discovered, “no, we’re not.” And then our goal was, “How do we bend the arc to make sure AI can enrich learning and harness it for benefits and mitigate the risks?” And there were three big pillars, as you said, John. One, under prosper is, “What can we do as educationalists in the system today to shift how our teaching and learning is done, so that AI cannot hack the student experience?” Underneath that, we talk about having co- design hubs with educators. This would be developers partnering with educators and education organizations and education unions who are going to lead the way on what are the use cases that me as a teacher in the classroom, or as a librarian or whatever your role is in a school and in the education system, could use generative AI in a positive way? We talk about making sure students are at the table. I really do think every district in the US, or every school, if districts don’t do it, should have a student AI Council. We had a student author as part of our writing crew, and she very much advocated for this, again, because kids are living it, using it, experiencing it, right alongside educators. And she advocated for young people, saying, “Look, we can review procurement contracts. This is our data, by the way. Hey, we can red team and beta test the AI products before they’re procured by our district. We can help educators say how we might get around an assignment, maybe shift it.” So ultimately, I think what we need as educators to have a very clear mix of pedagogical strategies that are AI aware. And what I mean by that is, if you can shortcut an assignment with an AI chatbot, don’t assign it. Do something else. This can be incredibly difficult and [LAUGHTER] time consuming for educators. It’s really hard at the higher education level if you have large classes, but in the K-12 space, it is doable, for sure. And AI assisted… Where can AI help? Is it neuro divergence? Is it assessment? Is it leveling reading materials. And then AI resistant… when should AI not have a role in educating young people, or rather, when and what types of experiences still need to be human to human? So that’s in the prosper pillar.

Rebecca: So we talked a little bit about how widespread these tools are, and how easy it is for students to get their hands on these tools, commercially or otherwise, it’s kind of hard to just like, turn it off. It’s everywhere. But many elementary and secondary school systems are reintroducing mobile device bans during class hours. Is this something that might be helpful? But then also, I mean, we know that there’s AI glasses and things like this too that are in the mix.

Rebecca W.: So, in our report, we definitely support the large social movement started, frankly, by parents towards digital health [LAUGHTER] and good digital hygiene practices, which includes less screen time for kids. Most kids in the United States spend hours and hours. I think the average is five or seven hours online each day. It might be much higher than that I’m forgetting, but that’s important. We support bell-to-bell cell phone bans in schools if there’s a pedagogical exception, especially for schools that might be rural and not have good science equipment, and they use their cell phone as a gyroscope and stick it in a plastic bag and do an experiment, spin it around, great, but it’s teacher controlled. And I do think we currently know that kids are using screens to access generative AI, but exactly to your point, Rebecca, this will change soon, and so a movement that is about screen free childhood will soon need to pivot to be a pro presence, pro human, pro interaction childhood, because generative AI will be embedded in our clothes and our glasses and our, I don’t know, our writing implements. Who knows? And maybe that’s better and can be used in very specific ways to help augment learning, but it also presents a whole new landscape of difficulty [LAUGHTER] in thinking about how you control that.

John: I am concerned about some of the new technology coming out. Meta glasses, in particular, are a little bit troubling, because right now they’re not being used that often by students, but I’m seeing more and more student posts on various forums asking, “Well, how can I use this?” And one of the challenges is, right now, they’re voice controlled, but they could always put things up on a screen that has answers to test questions or something that may not be easy for instructors to see, even if they are taking tests on paper, for example, and the fact that AI is multimodal makes it a bit more challenging. One of the issues I’ve run into is I’ve been using polling software for many years in my classes, and in the past, students would generally think about it and then pick their own response, but because they’re coming in on their laptops or on their smartphones, they can just take a screenshot of it and just have it automatically answered. Or there are so many browser plugins that if they’re using a laptop, it can automatically provide an answer to them with questions. And that type of instruction used to be really helpful in giving students and me feedback on how students are learning and their progress, and it’s become almost meaningless today because of multimodal AI.

Rebecca W.:yeah, it’s a big challenge, I think, for everyone, but particularly at the higher education level. And I imagine we will eventually evolve for a little period. There’ll be a brief period where we reach some equilibrium, and there’ll be other ways to gather that sort of feedback that you’re used to from the clickers that is no longer relevant, or maybe if classes are small enough, we’ll do just a lot more Socratic dialogs and oral presentations. I know the class I co-teach at Georgetown, we just moved from a final paper to a final oral exam, one hour with each student to present to us their final findings in a PowerPoint that we say you can use AI, because we won’t be able to really control that, but we’re going to grill them [LAUGHTER] and whether they know their stuff, and we can do that because it’s a seminar. Now, if you have 100 students or 60 students, it’s a much bigger challenge, and to me, the alternative seems to be going back to blue books, [LAUGHTER] and nobody is used to writing by hand anymore.

Rebecca: John, you have some experience with this, I believe. [LAUGHTER]

John: In my econometrics class this semester, I had moved away from paper exams during the pandemic, and I really appreciated the fact that having exams that were online or assignments that were online, and projects and so forth that were online gave students much more flexibility in terms of time, for the students who needed a little bit more effort to catch up. They could do that,… for students who process things a little more slowly. But I was finding that that wasn’t happening in the same way anymore, because the responses were all kind of looking like they were AI generated, and the projects that they were creating look very much like AI-generated projects.

Rebecca W.: How can you tell, John? I’m sorry to interrupt you in the middle of your story, how could you tell they looked like AI generated? I’m always curious what people see.

John: The main thing was that students were doing so much better on their written project than when I asked them questions in class. They sounded very professional quite often, in ways that the students generally didn’t in other forms of writing. And they were very polished, and it just showed a dramatic leap in their performance, and I talked to them a bit about it, and they said, a lot of us use AI because we’re concerned that everyone else may be. And I talked to them about all this on the first day of the class, and put the syllabus together, and I was thinking about moving back to blue book exams. An- I talked to them about it, and they liked the idea. And the blue book exams in particular are two stage ones. So they take it first individually, and then I grade them, but then the next class day, they take an equivalent exam in small groups where they’re explaining things to each other, and it’s a very positive experience. I had done this many times before, prior to COVID, before I moved to entirely project-based assessment, the work was dramatically weaker than it had ever been before. And so I talked to them a little bit about that, and they said, we’ve been relying on AI when we got stuck, because it’s just so much easier, and it’s a bit of a challenge.

Rebecca W.: It is, and that’s one of the things that we found also in our risks, such high levels of dependence. Young people are saying, I can’t start anything anymore without AI there to help get me going the minute you sort of are stuck, rather than pausing, thinking, doing the deep reflection, which is needed to deeply engage and embed what you’re learning, [LAUGHTER] You get a quick “Oh, wait, I think, let me just ask AI and it’ll help me get on the right track.” And it feels like it’s okay, because maybe you’re asking a friend, but really it’s stopping young people from doing deep learning.

John: The desirable difficulties that Bjork talked about, they’re bypassing those, and that’s where we get long-term knowledge retention and transferability. And it’s not happening in the same way that it used to.

Rebecca: It seems like we’ve snuck into that second pillar, “prepare,” a little bit here. It’s a nice transition. Just telling students to stop using AI or don’t use it seems like a very different circumstance that won’t work, compared to the conversations like you’ve been having with your students, where they’ve had the opportunity to try to do something that’s not using AI, and they’ve realized that they’re not able to do it, and realizing how much the AI has prevented them from learning the materials. So how do we convince faculty that we need AI literacy? How do we help students recognize that using AI in certain ways is not actually helpful to them. It might be helpful in the moment, but not long term.

Rebecca W.: Yeah. Well, again, as you said, if the first pillar is, let’s shift teaching and learning, that’s something we can control. The second pillar is, let’s make everyone in our education institutions prepared to do teaching and learning in an AI world, which includes, for young people, but also educators, “How does the online world work?” In a K-12 setting, we teach young people about biology so they learn about how the living world works, but we don’t teach every kid about how the online world works, even though they’re spending huge amounts of time there, not because we want them necessarily to all go be a computer scientist. We don’t want every kid to go be a biologist either. But when they know it’s zeros and ones and lives off of our ideas and our data, how it does pattern recognition, what it’s really good at, what it’s not good at, that is very empowering. Knowledge is power, and we know that the more people know about AI actually, the less they use it. So I think we need holistic AI literacy that’s about how the online world works. I think that simple bans, although I empathize with the educators who do them because they are trying to help their kiddos learn. Kids always get around them, I just don’t think they’re feasible. And then, on the flip side, open ended, you can use it no matter what type of a thing is definitely risky, because a lot of the tools are not safe for kids, as I’ve said, and not made for learning. So we really do need to have assignments [LAUGHTER] in a school setting that kids can succeed on and that force them to get knowledge into themselves. You need to get knowledge into yourself [LAUGHTER] in order to be able to use it, to be creative, to apply it. And I do think that everybody needs really some holistic AI literacy. It’s students, it’s families, educators, school leaders, we all sort of need to get ourselves up to speed. And I would say that to the skeptical leader, skeptical educator, that there’s a real urgency to this, because, just like John said, we will miss out an entire generation who will rely on AI too much, even though they might not think they are and actually not be developing their cognitive abilities that they need to thrive.

John: So the last pillar is “Protect,” which involves trying to regulate AI platforms so that they are used more effectively. And I know that is being done to some extent, at least in Europe, we haven’t seen a lot of evidence of that here. In fact, we just saw in late February, the federal government has declared one platform a threat to national security because the federal government wants to allow it to do illegal things without any constraints. In the current environment, at least, is it very likely that we’ll see much regulation of AI platforms at the federal level?

Rebecca W.: It’s very unlikely that we’re going to get significant federal level AI regulation. There does not seem to be hardly any appetite for regulating large tech companies at the federal level from the administration, however, I do think we will probably get regulation at the federal level around children’s safety. This is, to me, the one bipartisan issue that I see, whether you’re a Republican or a Democrat, we all have kids, and we all want our kids to be safe and generative AI is worrisome, AI companions are very worrisome. They should not be available and used by kids, and so there’s a lot of bills, actually, bipartisan bills at the federal level around regulating generative AI for kids, particularly AI companions. But there’s also a great deal of legislative action at the state level because of the gap in federal legislation, states are jumping in and trying to regulate, and that’s annoying for technology companies, because then they have this really complicated landscape of regulation that they’ve got to try to navigate and design products around. It would actually be much better and more efficient if they got together and supported sort of national safeguards and guardrails and appropriately [LAUGHTER] effective regulation at the national level, but they haven’t yet done that. So states are jumping in. So I actually think this is a parent-, student-, teacher-, driven movement, and state houses across the country are very, very concerned about it.

Rebecca: So I’m a parent, I’m an educator, I’m a member of the public. [LAUGHTER] What do I need to do to help change the trajectory of AI in a more positive direction?

Rebecca W.: Yeah, I think you can think of yourself as in concentric circles. As a parent, talk to your kids about it. We are developing a list of tip sheets for families and parents that talk about what families and parents need to know, and also key things to talk with your kids about around generative AI that is derived from our report, little, short, bite size, one pagers and on social media, because we found that this is a huge gap. People are looking at educators and students and leaders and jurisdictions and parents and families are left out of this conversation. So those are available at brookings.edu anybody can download them for free, and we’re beginning and there will be more posted throughout the next couple months. So that’s one. Two, as an educator, obviously you can lean into having conversations about generative AI with your students and really open up and see where they’re at. And if you don’t have an institution that’s leading on it, you could form your own little AI council with your students in your classroom for your class, like, hey, how should I handle this? This is my struggle. You guys want to learn. You’re feeling pressured by students like, nobody’s happy, nobody’s happy about this situation. It’s not like kids are like, this is the best thing in the world, and thank God, especially at the higher ed level, they’re there to learn, and they’re like, oh my gosh, but everyone’s using it, and then I’m going to get worse grades, and I want to go to grad school, so I need to use it too, or I want to get a good job. So I would have conversations at an educator level, and then as a citizen, there’s lots of groups to get engaged, and I would reach out to your local representatives, of course, especially at the state level, possibly the federal level, there’s groups like the EDSAFE alliance that have lots of briefings and opportunities to move these issues forward that you can get engaged at.

John: And we’ve also seen some large educational groups starting to push back. One area in particular is over the use of agentic AI, which can log into a course, complete all the assignments, and then log out all without any human intervention other than giving it the URL, your user ID, and password. And I know, the Modern Language Association and quite a few other groups have been pushing back on the AI companies to limit the use of agentic AI in learning management platforms.

Rebecca W.: I think this is just going to be the story for the next couple years, because the technology is moving so quickly. Again, young people and students are really creative, [LAUGHTER] and I’ve never seen a tech system that fully keeps them out. And so I’m sure there will be, and I’m sure it already is happening, technology companies who are working to make sure agents aren’t logging in for students, there’s real vested interest, especially in anybody doing online distance learning,[LAUGHTER] virtual learning, delivering certified learning courses that it isn’t they’re certifying the work of an AI agent. So I’m sure there’s work arounds. I’m sure there will be long cat and mouse games played for several years to come. And the question is, how much will that undercut our students ability to learn? It won’t undercut the most motivated and engaged kids, highly, highly, highly motivated and engaged kids, which is, as I know from my work with my colleague Jenny on our book, The Disengaged Teen, is a sliver of the K-12 student population. Those kids are going to rock. They are going to use AI to go farther and faster and grow. The issue is all the kids who are in passenger mode or busy or maybe managing work and trying to complete a degree. That’s the issue. How do we make sure those kids have a learning experience where they actually are doing the work they need to grow?

Rebecca: Yeah, I think the fact that many of us are overloaded, even as young kids these days, certainly motivates the desire to reduce workload in whatever way possible, or to remove the tugs on time. I wish there was a solution for that.

Rebecca W.: Seriously, I do think this whole thing of “You’re gonna get to a three-day work week and you’re gonna have so much free time.” It’s never happened before. We’ve had technology evolving. What I’m seeing in my work, at least, is I’m expected to do a lot more in a shorter period of time, and I think that’s what’s going to happen. So we have agency. We all are part of a system. So I do think we can exert agency over our own little ecosystem, and I have a lot of colleagues who I work with on my team who I can try to model, and if I’m not a good model, at least I can manage and tell them, “You should go home. This is too much. You can’t do it all. That’s okay. We’ll tackle it next week.” [LAUGHTER]

John: And that’s one of the possible outcomes of increasing use of AI, that we all become more productive and we decide we don’t need to spend as much time working as a society. Another possible outcome is it could end up lowering the return to education, resulting in increasing income inequality and perhaps more unemployment, with more and more of society’s benefits going to a small number of owners of these tech firms.

Rebecca W.: Yeah, and/or introducing… we talk about in the report, maybe there’s a new dimension of inequality around cognitive stratification, where the highly motivated, highly engaged, and the people who can afford the most expensive and therefore the most accurate and powerful generative AI models combined will be super humans, [LAUGHTER]and the rest of us who are maybe less motivated, less engaged and might not have access to even the top models will just not be able to keep up.

John: It reminds me a little bit of H.G. Wells’ The Time Machine where there was an elite that lived on the surface, but all the work was being done by the masses underneath the ground. And that’s another possible outcome of all this, which I’m hoping we’ll be able to avoid.

Rebecca W.: Yes, let’s all work towards avoiding that. [LAUGHTER]

John: and doing these types of pre-mortems before things become ingrained could really offer some benefits, because, often, as you said, these things become ossified, that we get locked into these directions, and it’s hard to change things once they become the norms.

Rebecca: Yeah, I’d like to keep dystopias to my fiction reading [LAUGHTER] as opposed to my lived experience.

Rebecca W.: That’s right, me too. That’s the goal.

Rebecca: So we always wrap up by asking, what’s next?

Rebecca W.: What’s next for my work is, with my colleagues, we are out talking to people, sharing our findings that came out. It’s about a month and a half ago now, and we are thinking about what is our next phase of research. I’m particularly interested in thinking about how generative AI can enrich learning, but not just learning outcomes, but how could it be used in a way, or not used, to make sure we have trusting, supportive, agentic [LAUGHTER] learning experiences for kids,

Rebecca: We always look forward to seeing what is next for you. Each of your reports is really helpful, and we enjoy talking to you. Thank you.

Rebecca W.: likewise. Thanks for having me on.

John: And thank you for all the work you’re doing in these areas that are so desperately needed.

Rebecca W.: Thank you.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on Apple Podcasts or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

John: Editing Assistance provided by Madison Lee.

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437. Impostor Phenomenon

Impostor phenomena can deter college students, especially students from historically underrepresented groups, from pursuing majors in STEM disciplines. In this episode, Sara Kien joins us to discuss strategies that can reduce imposter phenomena and reduce equity gaps in student success.

Sara is an Associate Teaching Professor at Northern Arizona University. She has a PhD in cognitive psychology and recently completed a masters degree in information and data science. Sara is an award winning educator with over 20 years of experience and the author of Data Science and AI in Psychology, an interactive eTextbook on data science, big data, and machine learning in psychology.

Show Notes

Transcript

Rebecca: Impostor phenomena can deter college students, especially students from historically underrepresented groups, from pursuing majors in STEM disciplines. In this episode, we discuss strategies that one faculty member has used to reduce impostor phenomena and reduce equity gaps in student success.

[MUSIC]

John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

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John: Our guest today is Sara Kien. Sara is an Associate Teaching Professor at Northern Arizona University. She has a PhD in cognitive psychology and recently completed a masters degree in information and data science. Sara is an award winning educator with over 20 years of experience and the author of Data Science and AI in Psychology, an interactive eTextbook on data science, big data, and machine learning in psychology. Welcome Sara.

Sara: Thank you so much. It’s great to be here. Thank you for having me.

John: Thanks for joining us.

Rebecca: Today’s teas are:… Sara, are you drinking tea with us today?

Sara: I am. I was so excited about this part of the podcast. This tea, I have to say, is pretty legit. I love tea, and I put time and effort into tea, yeah, so I was really excited about this. So my tea comes from a local company in the southwest called Old Barrel Tea Company, and so we have one of their flagship stores here in Flagstaff, Arizona, which is where Northern Arizona University is located. And so they just have a wide range of tea options. And so this tea today, I chose berry, and then I even have some special honey, like oak-infused honey added to this tea. And so I was just really excited to get my tea ready and to brag about my tea, and also to plug the Old Barrel Tea Company, because they’re fantastic. and the oak

John: And the oak-infused honey certainly fits with the old barrel, [LAUGHTER] nicely.

Sara: Yeah.

Rebecca: Yeah, it sounds right up. John’s alley.

Sara: Wonderful.

Rebecca: Today I have Scottish Breakfast tea.

Sara: Hmmm

John: Good. I had that a couple times yesterday, but today I have a ginger peach green tea.

Sara: Oh yum.

John: We’ve invited you here today to discuss your work addressing impostor phenomenon and your work in redesigning data science classes in psychology. What does the data suggest about the prevalence of impostor phenomenon among college students?

Sara: That’s a great question. It’s also a bit of a complicated question, because it really depends on how impostor phenomenon is measured, and it also really depends on the context. So just to provide a little background regarding this construct, impostor phenomenon, which is also commonly known as impostor syndrome… so I think a lot of folks will be familiar with that terminology… was actually coined in 1978 by Pauline Rose Clance and Suzanne Imes as part of their work examining or investigating highly successful women who had a really difficult time internalizing their success. And so at that time, they coined the term impostor syndrome, and over the years, increasingly, the research has suggested that impostor syndrome, or now as we refer to it, impostor phenomenon is highly prevalent. It’s quite pervasive, actually, with recent findings suggesting that, in terms of just generalized impostor phenomenon, rates might be high as 80% in the population of individuals experiencing a sense of impostorism. And so what is impostor phenomenon? What are some of the defining features or characteristics? Currently the field identifies three elements. So the first is a really intense or chronic feeling of self doubt in spite of overwhelming evidence of achievement. So really just a belief that you’re a fraud. That’s really the heart of impostor, right? That I’m an impostor, that I’m a fraud, that I don’t belong here, that I’m here by accident. Everybody else belongs here, but I don’t. And so that second element, like that I’m here by accident, is discounting our success, or believing that our success is undeserved, and that we attribute our success to factors other than ability, so luck, for example, or maybe in the case of academics, a lenient professor. So I received an A in that course because my professor is really lenient and it’s just an easy course. Or I just worked harder than everyone else, but everybody else just has, like, natural ability that I lack. And again, I just really want to emphasize that it’s not just any feeling of self doubt, but really a feeling of self doubt in the face of conflicting evidence suggesting otherwise. So like in many cases, in spite of overwhelming achievement. And so how can we experience such levels of self doubt that contradicts the evidence, by discounting the evidence. And then the third element is just a fear of exposure. So if I’m a fraud and I don’t belong and I’m an impostor, then I’m just constantly sort of hyper vigilant about covering my tracks, and very concerned about being exposed as a fraud. As I mentioned, there’s recent evidence to suggest that rates of academic impostor phenomenon can be as high as 80% in the general population, and for this reason, recently, researchers have moved away from “impostor syndrome” as a relevant term to “impostor phenomenon,” because that level of prevalence really suggests potentially more systemic issues, rather than individual level factors. So syndrome suggests that there are issues at the level of the individual. In addition, it’s not a clinical diagnosis, syndrome really often refers to something that’s more clinical in nature. This is a common set of thoughts and feelings that are experienced by many individuals, quite commonly. With respect to academia, more specifically, the estimates for the prevalence of academic impostor phenomenon vary quite widely, again, often depending on how it’s measured. So, in some cases, the measurement might just include feelings of impostorism. But in other cases, measures might include all three defining elements that I mentioned earlier. And really one of the issues has been that within academia, or academics, more specifically, we haven’t had a relevant measure of academic impostor phenomenon. And so the evidence suggests that the rates range from maybe 20% to 50% or higher, depending on the degree program, depending on the context. And so in degree programs that tend to be more competitive, where there’s an emphasis on like hyper-productivity and the stakes are really high, like in medicine, for example, we see higher levels of impostorism. And again, that just highlights potentially systemic level issues, system level processes that are contributing to how individuals are experiencing their success and how they’re interpreting their experience within academia. So, fortunately, recently, some of my colleagues have developed an academic impostor phenomenon measure. So Valerie Todd and David Mcilroy published a validated measure of academic impostor phenomenon in 2025. Recently, as part of a joint effort within that collaborative team, we have been applying that specific measure in a program of research that’s examining academic impostor phenomenon. We’re very excited about the potential to examine rates of impostor phenomenon in the academic context, more specifically. And then in our case, as a research team, we’re all psychologists, so we’re starting with psychology majors and exploring rates of impostor phenomenon within the field of psychology. I guess one thing I could add, actually, before I say a little bit more about our program of research with respect to the validated measure that was recently developed by Todd and Mcilroy, that that measure is available for anybody who’s interested in the Journal of Current Psychology. And then the other thing I wanted to mention, in terms of addressing prevalence within academia and the call for a more validated measure, there’s an excellent review of the literature that was published in 2023 by Dana Ménard and Laura Chittle in the journal Review of Education. And so for anybody who’s interested in more details regarding prevalence and measurement, that’s a really excellent review.

Rebecca: It’s exciting to hear that there’s new measurement tools available, because even in casual conversation with students, in my context, it’s orientation for all the graduate students at our institution, they all easily say, “Yes, I know what that is. [LAUGHTER] I’ve had experience with that.” And when we bring it up and try to address it as a group, there’s a really high affect towards that in acknowledgement that that’s an important thing that we’re addressing in our orientation for these students.

Sara: Exactly. So that’s such a great point, because that actually leads to the next thing that I wanted to say. But just to address that specifically, as we’ve been developing this program of research, the number of students who are interested in getting involved in the research, either as participants or as undergraduate/graduate level researchers, or even just colleagues, like other faculty. So this is pervasive throughout academia, feelings of impostorism and self doubt. In spite of academic achievement. The number of individuals who want to get involved in this work really is quite overwhelming. For students. It’s very relevant, especially within the field of psychology, as I’m sure is the case in other fields, students really want to make a difference, and they’re very familiar with their experience and the experience of their peers, and they want to get involved in work that they think will be supportive and help to support wellbeing among their peers more generally. And the same is true for faculty. Of course, faculty care about student success and want to do everything they can to support students and so learning more about this phenomenon and the factors that predict this phenomenon, or intervention strategies and even to support their colleagues or even help to enhance their own wellbeing within the context of their career. It’s just really relevant. It’s very personally relevant for many folks in academia. So this research team includes Valerie Todd and David Mcilroy, who are both at institutions in the United Kingdom. So this is part of an international collaboration, but also Jennifer Coleman at Western New Mexico University and Ivette Merced at Irvine Valley College. We’ve started investigating rates or prevalence of impostor phenomenon among psych majors with this new tool, and what we found is that, as you just mentioned earlier, actually the majority of students report some level of impostor phenomenon. And then what’s also interesting with respect to prevalence, and so I mentioned that it’s a little complicated because it turns out it’s context specific. As part of this work, I’ve actually been leading one line of research in this larger program that’s focused on supporting students, supporting psych majors in more STEM-focused courses as a part of their psychology degree program. So we contextualized this tool to measure academic impostor phenomenon in relation to statistics, more specifically, or research methods more specifically, or psychology in general, in addition to the more generalized measure. And what we found is statistically significant differences in average scores of academic impostor phenomenon depending on context. For psych majors, academic impostor phenomenon in relation to statistics scoring significantly higher than other types of AIP. So again, what’s the prevalence? It really depends on how we measure it. It depends on the context, it depends on the domain, and we’re seeing like just a growing body of research and literature in this area. So I think it’ll be really interesting to continue exploring this question moving forward.

John: So you mentioned some ways in which it varies. You mentioned in statistics classes, for example, there seems to be higher rates. You mentioned earlier that in the more competitive fields, there seems to be more. What other factors seem to result in higher levels of impostorism.

Sara: So, in terms of the factors that predict impostorism, there are a few individual level factors, but we’re seeing increasingly that the individual level factors really interact with what’s happening more at the systems level, with systemic factors. Some predictors include some personality characteristics. There’s some evidence to suggest that neuroticism, for example, predicts impostor phenomenon more generally, as well as academic impostor phenomenon to the extent that that’s been measured in academic context. Perfectionism is strongly correlated with academic impostor phenomenon. We also see other correlates. So for example, academic impostor phenomenon, and impostor phenomenon more generally, is associated with mental health issues like depression and anxiety, psychological distress, burnout. But one thing to note here, in addressing these correlates and the factors that predict academic impostor phenomenon, is there’s really a lack of research that investigates causality. So it’s difficult to know, for example, whether feelings of impostor phenomenon give rise to perfectionism or lower self esteem, which is another correlate of impostor phenomenon, or whether lower self esteem and perfectionism predispose individuals to higher levels of impostor phenomenon. So it’s hard to discern the nature of that relationship, but some other factors as we start thinking about like, “Well, what’s happening at the individual level versus a more systemic level?” There’s been a body of work examining demographic differences in impostor phenomenon. So Kevin Cokley at the University of Texas at Austin has been studying impostor phenomenon in academic contexts for over 10 years, and has published some really interesting work in this area, and also in the area of mental health implications of impostor phenomenon. And again, that review that I mentioned earlier, the Ménard and Chittle review, published in 2023, does a really nice job of highlighting essentially what is intersectionality, or the interactive nature of individual level variables and what’s happening at the systems level. So with respect to demographic factors, a number of researchers have explored group differences between individuals who are historically minoritized in certain settings or pathways, and examined variability among those populations. And ultimately, the findings are mixed, with some research suggesting that there are group differences, for example, gender differences or differences based on race or ethnicity, while other research suggesting that there are no group differences. And so follow up research has revealed that with respect to group differences, the answer is, “it depends.” So, there aren’t just inherent differences in academic impostor phenomenon across demographic groups, with certain minoritized groups, for example, Women in Data Science focused degree programs or computer science focused degree programs. In the field of data science, for example, women only make up 20 to 25% of all data scientists. So in fields where women are historically minoritized or are underrepresented, we don’t necessarily see higher levels of academic impostor phenomenon among women. What matters is the context. So whether the context that women are in highlights those disparities. So is there evidence of racial discrimination or gender discrimination in these environments? Is there evidence of prejudice? Are there sufficient role models who can serve in a mentoring capacity for individuals who might be underrepresented within a particular industry or domain, and is there access to representation? In addition, often environments that are more competitive in nature tend to exacerbate impostor phenomenon for individuals who might be historically minoritized or underrepresented in certain domains. And so really, what the research suggests is that academic impostor phenomenon may serve as a mediator or a mechanism by which prejudice and discrimination underrepresentation, hyper productivity and competitiveness can impact mental health. So without that context, group differences in impostor phenomenon may be similar, but if you add those stressors, then we might see an exacerbation of impostor phenomenon, in the sense of: “I don’t belong here. I don’t belong. I don’t fit in. I don’t know how I got here. I’m at risk of being exposed for my lack of ability,” which then can have implications for mental health and for future outcomes.

Rebecca: You’ve talked a bit about the prevalence and that it’s pretty common that people have some of these feelings. What are the consequences if students experience impostor phenomenon in their persistence?

Sara: The consequences can be widespread and cascading, unfortunately, and different people handle the experience of impostor phenomenon in different ways. Generally speaking, the research suggests that some of the most prevalent or pervasive kinds of consequences include effects on mental health… so, depression, anxiety, psychological distress, burnout. There is also a relationship with lower self esteem, lower academic self confidence or self efficacy, so your belief in your ability, which aligns well with those three elements of impostor phenomenon… maladaptive perfectionism, so a kind of perfectionism in which you set almost unattainable standards and goals which can exacerbate feelings of distress and burnout and exhaustion. And in turn, these mental health struggles can lead to unfortunate outcomes, for example, procrastination, like, how do we cope with these kinds of mental health issues, right? And how do we cope with these distressing thoughts and feelings related to self doubt? So procrastination, avoidance, and withdrawing can lead to delayed graduation. In the case of students, we might change degree programs. In the case of faculty, we might change careers. We might leave academia and pivot and pursue a different line of work. Sometimes students are at risk of dropping out. Another unfortunate outcome that can occur is a type of self sabotage, in which students become less risk taking because beliefs about their lack of ability, in other words, are less likely to pursue certain scholarship opportunities, or maybe less likely to pursue graduate school, or, in the case of professionals within academia, are less likely to pursue promotion. So that’s one kind of consequence or outcome, another outcome related to perfectionism. And then what we see also, in relation to certain personality traits like conscientiousness, is that we see on the flip side, some individuals compensate over-preparation, which can be a mechanism leading to exhaustion and burnout. So then again, we see, in terms of the impact on academic performance like GPA, the findings are mixed because many individuals who are experiencing impostor phenomenon overcompensate through over-preparation and perfectionism, so they’re still dealing with the mental health struggles associated with impostor phenomenon, but because of a fear of being exposed, they’re working harder than anyone else to try to hide what they perceive as their lack of ability. The language I’m using is like “t\They’re doing this, [LAUGHTER] you know, this is what they do,” but just as full disclosure, most of us are familiar with this phenomenon. So even for myself, on a daily basis, I’m challenged with feelings of impostorism. Even preparing for this podcast, I have a perception that there’s a certain level of expertise that I should be demonstrating as part of this podcast interview, have self doubt at times about my level of expertise and whether I can communicate effectively. For me, I fall on the more perfectionist side of the equation, so that I’m at risk of over-preparing and starting to feel self doubt about whether I can cover everything that I want to cover. A little later, we’ll talk about strategies and intervention for addressing feelings of impostor phenomenon. But I have to take a step back and recognize what’s happening and reframe my experience, and just to highlight that this is a common experience, and even for those of us, or maybe even especially for those of us who are conducting research in this area, we’re motivated by similar kinds of experiences that we’ve had that have impacted us throughout our educational journey or throughout our career. So with respect to students, for educators who really care about students and who are really student centered, it’s really important to consider the mental health struggles that they might be experiencing and the ways in which those could be impacting their performance in the classroom as a function of academic impostor phenomenon, including whether students participate in classroom discussions or how engaged they are in group work. If they are concerned about a sense of belonging, whether they belong, they might feel less comfortable sharing or engaging with other students, with their peers, and in particular, if they feel that there’s risk of being exposed as a fraud. So in many cases, a student who may seem withdrawn isn’t necessarily disinterested or uninterested in the course material, they might be dealing with significant feelings of self doubt, fear of exposure, that are leading to mental health struggles, all of which might be associated with their behavior in the classroom.

John: A while back, we interviewed Peter Arcidiacono, who was one of several authors of a study that looked at the attrition rates from students in STEM majors. In particular, what they found in the study was that women, on average, did better in introductory STEM courses, yet they were more likely to not pursue a major in it, even though they were interested in a major, in large part because of the lower grades received in STEM classes. Is it likely, perhaps, that impostorism may be one of the factors where the signal of lower grades in some disciplines may encourage some people to leave the discipline, especially if they’re already underrepresented in those areas.

Sara: Yeah, absolutely. impostor phenomenon could be one of probably several factors that are relevant, like one of the things that unfortunately occurs in more competitive degree programs, like STEM degree programs, a kind of a culture and environment where showing struggle can be penalized, where there’s additional pressure to maintain a perfect facade. If an individual is from a historically minoritized background with respect to that degree program or that domain, and is experiencing a fear of exposure for a lack of ability, may be less likely to reach out for support, may be less likely to engage in help seeking behaviors where they share openly about their concerns and their doubt and their struggle, and therefore are less likely to receive support, both in terms of mental health, but also academically. And then, as I mentioned earlier, what are the factors that predict persistence. What helps the student to be more likely to persist and to follow their interests and to follow their passion? Self efficacy is a strong correlate. So belief in your abilities, which is undermined by impostor phenomenon… faculty support which is less likely to occur if students are afraid of being exposed, and if the culture, as I mentioned, emphasizes projecting an image of success, so less likely to access faculty support if we feel penalized for sharing our struggles. Aso, you know, one major issue with respect to impostor phenomenon is that we don’t talk about it enough. It’s such a relief to hear that more institutions are introducing these discussions for incoming classes of students, because it’s not just what students can be doing, what faculty can be doing, but really what needs to be happening at the institutional level, where we’re normalizing impostor phenomenon so that students feel like they’re not alone in these experiences, and they feel more comfortable reaching out for support and sharing their struggles, especially in highly competitive contexts. For students who start to experience any type of failure, who are internalizing their failure, but failing to acknowledge their success and maybe even essentializing that failure as an indicator of lack of ability, those failures are pretty high-stakes situations. For those students, that’s an indicator of lack of ability that suggests that you’re not cut out for that field or that discipline. In those more competitive environments, it is the case that grades and research productivity and networking success are pretty high stakes, so early evidence of failure can feel catastrophic in those types of competitive environments where the stakes are so high. And again, if we had more opportunities to normalize the experience, more faculty support around these issues, potentially students would feel more comfortable reaching out and getting the support they need early. I really want to emphasize that it’s not students who are self selecting out. It’s really systemic, which is why, at an institutional level, we need to provide these supports. Without an institutional support system, it’s really the system pushing students out, especially students who are historically underrepresented, who maybe also feel lack of role models that they can reach out to, or lack of representation, which exacerbates their experience of impostor phenomenon.

Rebecca: You’ve talked a bit about the importance of normalizing impostor phenomenon as a way of systemically starting to address some of these issues, because if more of us in leadership roles or in an educator role are also modeling that we experience this too, then it becomes less scary for a student to also admit those same experiences. What are some of the strategies that you’re using in your own classrooms, to start to mitigate the feelings of impostor phenomenon and the potential outcomes that can result?

Sara: That’s a great question. I feel like there are some strategies that I’ve been implementing for several years, and I also continue to improve in my ability to provide support in this area. Normalizing, as I mentioned, is a really important one, and we can also model our own impostor phenomenon experience in an effort to normalize. And what I find is that students experience great relief in learning that an individual who’s in a position that they might aspire towards also has experienced similar kinds of feelings. And really, what I found is that it helps to really open students up, and then students are more likely to share some of their own experiences of self doubt and concern. In my case, I’m teaching research methods and data science courses within the field of psychology, and the statistics and research methods courses for psych majors tend to be the most dreaded courses. And as a woman within the field of psychology, teaching data science, where women are underrepresented by and large (even in the subfield of quantitative psychology, at the upper levels, we see an under representation of women), I think it provides additional support for students with diverse gender identities to relate, in particular, to a role model who is underrepresented with respect to that particular domain or within that field or subfield. And so I do as much as I can to just share openly and honestly, to allow myself to be vulnerable in a public setting with students. For me personally, that’s required that I do my own work in addressing my feelings of self doubt and trying to understand the source of those feelings. Then that leads to the second highly effective strategy, which is cognitive restructuring or reframing. It’s quite normal to have thoughts and feelings related to self doubt, even if we understand the source of those thoughts and feelings, it’s still common for us to experience those thoughts and feelings, but we don’t necessarily need to attach ourselves to those thoughts and feelings. So reframing those experiences when we notice them can be highly effective, and there are a few different strategies for doing that. Mindfulness meditation is really helpful in becoming increasingly aware of automatic thoughts and emotions that arise, and becoming aware of those thoughts and emotions in a non-judgmental way. So mindfulness meditation is often a strategy that’s suggested in relation to cognitive reframing, but once we notice those thoughts and feelings, we can apply a new frame, for example, a growth-mindset frame. One thing I should emphasize is that there’s actually some evidence to suggest that the outcomes associated with impostor phenomenon are not necessarily negative, that there are actually some positive outcomes associated with impostor phenomenon. For many of us, if we experience feelings of self doubt, it can be a motivator. It can motivate us to learn more and grow in our abilities and to work harder. So when we experience feelings of self doubt, we can actually reframe even that impostor phenomenon from a growth-mindset perspective, like these feelings are just like my mind and body’s way of helping me to feel motivated. Of course, if they become maladaptive and start giving rise to depression and anxiety, then it’s important to start addressing those specific thoughts. More specifically, one example is if we’re feeling self doubt and concern about our ability in relation to any academic task or a particular academic course. Instead of identifying a specific end result that relates to social comparison, like I need to be at a particular level, we can reframe our experiences just in a perspective of growth. You know, I’m going to put effort into this activity that I care about, and my goal is to simply continue growing and developing in my experience, regardless of standards of success that are presented within a particular field or within a particular profession, so to reframe in terms of like interest and growth and effort, rather than essentialized abilities that have a particular end goal. One helpful approach to cognitive reframing is to reframe our thoughts and emotions in terms of growth mindset. So a growth mindset emphasizes effort and improvement, even in the face of failure as a function of effort. So really understanding that our abilities grow out of interest, passion and effort. In contrast, a perspective of traits or abilities as fixed suggests that these traits and abilities are innate, that we’re born with particular traits and abilities, so that failure reflects a lack of ability. Really, failure is an opportunity to continue to learn and grow, and imagine that we could continue to improve as a function of effort, even in the face of failure. So that would be an example of cognitive reframing in relation to growth mindset. And research has shown that growth mindset, in particular, is a really helpful approach to cognitive reframing.

John: Are there other things at the institutional level that can be done to reduce the impact of impostor phenomenon?

Sara: Yeah, and actually, I can say a few more things about instructor-level support. So in addition to normalizing and cognitive reframing, other approaches that are helpful that I also try to encourage in my own classroom include helping to support sense of belonging. So opportunities for students to work together in meaningful ways where they actually get to know each other and can support each other in accomplishing a challenge or a task is an effective way to help offset feelings of impostorism, but also to allow students opportunities for support among their peers. And as part of the research that I’ve been conducting in collaboration with my research team, we’ve actually started developing more formalized interventions that incorporate all of those elements, so normalizing, reframing, cognitive reframing, the value of faculty support and modeling, the relevance of role models that students can relate to, and increasing sense of belonging. We’re just currently launching a study that specifically examines the effectiveness of an intervention that includes all of those different elements. At the institutional level, some strategies can include integrating mental health support into the curriculum, increasing access to mental health support for students, normalizing at the departmental or institutional level, which is something we’ve already discussed, having those conversations for, like incoming cohorts of students. There’s research showing that faculty who have greater self efficacy in addressing diversity are more effective at addressing diversity in the classroom, and that can be particularly relevant for addressing impostor phenomenon that’s exacerbated among historically underrepresented students, students from racial, ethnic, gender, sexual orientation backgrounds that are not necessarily represented within their fields of interest. Some of the findings coming out of our teams include the importance of classroom comfort and faculty support, so normalizing and discussing these issues, not just at the level of student, but also among faculty, providing opportunities for faculty to learn and share about their own impostor experiences, so that they are better equipped to bring these kinds of strategies into the classroom or to have these kinds of conversations with students.

Rebecca: We always wrap up by asking, what’s next?

Sara: The focus for our research team, as I mentioned, is really to continue this intervention work, and members of our research team continue to offer workshops as well. We give talks and seminars related to impostor phenomenon that can help to support faculty and staff and students within academia as they address impostor phenomenon in their own lives, but also that offer strategies and tools and techniques that they can bring with them into their departments and into their classrooms. We want to continue to expand the research to include more diverse contexts, disciplines, and even more diverse institutions. So right now, we’re focused on psychology majors, but we are really looking forward to extending this research to other disciplines and other institutions. As I mentioned, it’s an international collaboration, and we’ve had a lot of interest among other faculty and researchers who want to join this effort. And so we really want to expand our research to include international contexts, and then to continue to develop workshops to support faculty training around academic impostor phenomenon. We’ve discussed the possibility of writing a book together that addresses, in particular, context specificity of impostor phenomenon. So one of the novel findings that we are bringing to the literature is the variability in academic impostor phenomenon in relation to even specific courses within a degree program, in relation to different contexts within a discipline. And so I think it’s really important to continue investigating intersectionality and the complexity of impostor phenomenon. Under what circumstances do particular contexts give rise to impostor phenomenon? So it’s not just like for whom, but for whom under what circumstances. And another element of that is, for whom, or under what circumstances, are particular strategies or interventions effective. So there probably won’t be a one-size-fits-all formula for helping to mitigate experiences of impostor phenomenon. The strategies that are effective will depend on for whom and under what circumstances the kind of impostor phenomenon that a student is experiencing. And so we’re really excited about really diving into the complexity of this phenomenon, of this construct.

Rebecca: We look forward to hearing where the research leads and your findings.

John: Thank you for joining us. This is an issue that clearly is affecting a lot of people. So getting more information out to other educators, I think, is going to be helpful.

Sara: I’m really grateful that you invited me to participate in this podcast. As I mentioned, I did some cognitive reframing for myself in preparation for this interview. And for me, one of the helpful thoughts and strategies was to just acknowledge that even if there’s some information that I really would like to cover that I forget, let’s say, or like, even if I’m not quite as comprehensive in addressing all of the relevant points that I would be really excited to share with you, that increasing awareness at any level is meaningful with respect to academic impostor phenomenon, because almost all of us experience it, and unfortunately, many of us experience it in isolation. So the more aware we are of the shared experience of self doubt, even in the face of high levels of achievement, I think the better equipped we’ll be to navigate our own educational and professional journeys in an informed way, in a way that will help us to maximize our true potential and pursue our passion and interest. I just really appreciate an opportunity to share some of this information, to have this dialog and this discussion. It really is my passion, in particular, to support students and to support psych majors in STEM related courses. So, thank you.

Rebecca: Thank you so much.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on Apple Podcasts or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

John: Editing assistance provided by Fred Llerena.

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436. The Joyful Online Teacher

Online classes provide opportunities for students not served by traditional in-person classes, but asynchronous experiences can seem isolating for both students and instructors. In this episode, Flower Darby joins us to discuss ways to make online instruction more joyful for both students and faculty.

Flower is an Associate Director of the Teaching and Learning Center at the University of Missouri. Prior to this position, she served as an Assistant Dean of Online and Innovative Pedagogies and Director of Teaching for Student Success. Flower has over 30 years of teaching experience, including both in-person and online modalities, and is frequently invited as a keynote speaker at academic conferences. She is a co-author of Small Teaching Online: Applying Learning Sciences in Online Classes, and The Norton Guide to Equity-Minded Teaching. Her new book, The Joyful Online Teacher: Finding Our Fizz in Asynchronous Classes, has just been released by the University of Oklahoma Press.

Show Notes

Transcript

John: Online classes provide opportunities for students not served by traditional in-person classes, but asynchronous experiences can seem isolating for both students and instructors. In this episode, we discuss ways to make online instruction more joyful for both students and faculty.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

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Rebecca: Our guest today is Flower Darby. Flower is an Associate Director of the Teaching and Learning Center at the University of Missouri. Prior to this position, she served as an Assistant Dean of Online and Innovative Pedagogies and Director of Teaching for Student Success. Flower has over 30 years of teaching experience, including both in-person and online modalities, and is frequently invited as a keynote speaker at academic conferences. She is a co-author of Small Teaching Online: Applying Learning Sciences in Online Classes, and The Norton Guide to Equity-Minded Teaching. Her new book, The Joyful Online Teacher: Finding Our Fizz in Asynchronous Classes, has just been released by the University of Oklahoma Press. Welcome back, Flower.

Flower: Thank you so much. It’s my true delight to be here with you both.

John: We’re really happy to talk to you. It’s been a while.

Flower: Yes, we’ve all been busy, I think. Lots going on.

John: And certainly you have been. [LAUGHTER] Our teas today are:… Flower, are you drinking tea with us today?

Flower: I do have tea, and I went with a classic Earl Grey today.

John: Very nice.

Rebecca: Nice!

John: In a nice inclusive education mug. Is that what I saw on there?

Flower: That’s what I have, from CU Boulder, inclusive educators. This is actually from their podcast, Inclusive Educators.

John: Nice.

Rebecca: I have a cinnamon cardamom tea.

John: And now that the temperature has risen above zero, today we have a heat wave. I think we just checked and it was 12 degrees. I am having spring cherry green tea in honor of the spring, which will be here sometime in the next few months.

Flower: Love it.

Rebecca: Sounds good with the temperatures rising. Flower, we invited you here today to discuss The Joyful Online Teacher. Can you tell us about the origin of this book?

Flower: Yes, Rebecca, this has been a long time coming. It originally started through inspiration from Dr. Sarah Rose Cavanagh’s really transformational book in my life and in the lives of many educators and students. Her book is The Spark of Learning: Energizing the College Classroom with the Science of Emotion. She has other ones, but that’s the original inspiration for this book. And as soon as I read it, I thought, “Wow, there is so much potential when we truly apply the findings from emotion science to asynchronous classes in particular.” So I began cultivating this idea. This book is also inspired by the work of Dr. Barbara Means, a very well published scholar, researcher on education, learning, and technology, and in 2022, she put out a paper calling for the application of psychological literature to online classes. She pointed out that the frameworks that we are accustomed to talking about really come out of educational technology, and we need to go a little deeper into how people learn online. So that factored into this. And then I would say the third ingredient that sort of shaped this book is just my ongoing sense that online classes are kind of less than. They’re just not as fun [LAUGHTER] as teaching in person, at least for me. I love teaching in person. I love when we get to be together in a room, and yet I see so much value and purpose in asynchronous online classes as well. Student demand is growing. It is an equity issue for me to make these classes as positive and supportive as they can be, and so what we ended up with is The Joyful Online Teacher.

John: And s peaking of positive, your first chapter begins with a discussion of Martin Seligman’s PERMA model of well being to provide a theoretical framework for your book. It’s been a while since we discussed this model on the podcast, and I think we only discussed it once before. So can you provide our listeners with an overview of this model?

Flower: Yes, so I did deviate from what a lot of us who write about online education really tend to rely on like the Community of Inquiry framework, for example. And I just wanted to find out how we could foster thriving and flourishing and well-being in our asynchronous classes in general, because in my experience teaching online for decades, it doesn’t feel like I’m flourishing in that environment. And what the students tell us, and what many educators tell us, is that that’s a common experience. So I turned to PERMA, as you said, Seligman’s theory of well-being that he introduced in a 2011 book called Flourish. And PERMA is an acronym for five building blocks of individual well being. And what I love about this model is, first of all, it’s extremely well tested, and there’s a mountain of empirical evidence that shows that it reliably predicts well being and success better functioning in every life domain. So I love that it’s so well validated and supported. But I also love that you can pick and choose between these five building blocks based on what resonates with you, your personality and such. So let me quickly summarize the five building blocks, and the idea is cultivating experiences within any of these domains are going to enhance our own sense of well-being, our own happiness. So “P” is for positive emotions, and what the literature shows is that when we are experiencing positive and pleasant emotions, like enjoyment, like gratitude, satisfaction, pride, a whole range of pleasant experiences, we’re going to feel better. And that makes sense, right? But as Seligman himself points out, about 50% of the world does not go around feeling positive all the time, and so I love that there are other sort of building blocks. “E” is for engagement, that’s the state of flow. That’s where we’re so absorbed in the task at hand that we lose all sense of time and self, and that’s a source of well-being. “R” is for relationships, and specifically positive relationships, I think about these especially in an online class in terms of supportive social connections. “M” is for meaning. When we find value and purpose in the thing that we are doing, that in itself, is another way to boost our own well being. And “A” is for accomplishment and this one resonates with me. It is crossing the item off the to do list. It is winning the game of cards just for the sake of winning. It is helping our online students cross the finish line of our classes. So what I did in this book is I highlighted two of these domains as particularly relevant and impactful for asynchronous online classes. I take a deep dive on positive emotions, what does the emotion science say? And how can we put that to work in online classes, and then “R,” relationships, supportive social connections? How can we help everybody thrive and persist in those online classes based on those two elements specifically?

Rebecca: So in your book, you provide an analogy between building a course and preparing for a road trip as a way of establishing this sense of well being. I know, personally, I enjoy planning trips. So what are some design strategies that can be used to promote well being during the semester, particularly around these like positive emotions?

Flower: Yeah, it’s funny you said that, Rebecca, because I hate planning for a road trip, and I got to be so real, I don’t love all the stuff that we have to do as instructors to get ready for an online class. I feel overwhelmed, and I don’t think I’m alone by all the rubrics, all the checklists, all the frameworks, all the “you should do this” and “best practices that,” organizing the modules, it’s not my favorite. It’s not where I find the fizz, making sure the rubrics are there, the dates are all right. All of that is not my favorite, but it’s funny that you said that, because, of course, I discuss everything with my amazing husband, Tim. He’s an instructional designer. He’s been supporting faculty teaching with technology in classrooms and online for over 30 years. And he was like, “Wow, I kind of like planning for the road trip.” [LAUGHTER] And I was thinking specifically about the tasks that may not be as fun, like getting the car to the mechanic, getting the wheels aligned, but when you take the time to do those things, then you foster a more enjoyable trip when you’re actually on the road trip. So chapter one really is about what I find to be a little bit less fizzy, but then I know there’s other folks like you who are like, “No, it’s okay, let’s get our checklists done.” And so, thinking about how do we set up our course? And this is not really new [LAUGHTER] for anybody who has any experience supporting online teaching or teaching online. It is about, well, first of all, I encourage us to remind ourselves of the “why,” of the meaning and of the purpose. Again, back to the “M” in PERMA, I know for a fact that online classes literally change lives, to quote one of the folks who’s featured in this book, Michelle Pacansky-Brock, “they make it possible for people to attain a college credential or degree when it would not otherwise be possible to do.” And so when I do get a little bit bogged down with the tedium, the administrivia of preparing an online class, I have to remind myself of my “why,” and so that’s what we start with in chapter one. Then, I kind of go through some of those relatively well understood strategies in terms of making sure your course is organized. And to your point about fostering a more enjoyable experience, when my course is confusing, then what happens is the students get confused, and what we know from emotion science is frustration or confusion demotivates learning and learners, then they email me with questions, as they should, and then I have a whole mountain of email, right? And so it’s kind of like when the wheel is out of alignment, it’s harder to steer the vehicle and keep it on track, but when you take the time to make sure that things are set up, that they are organized, everybody does have that more enjoyable experience. So one other thing that I would mention here, as we’re setting up the class is to kind of set ourselves and our students up for success by announcing our availability. Now more than ever before, online students might expect an answer in the moment, and we are not AI chatbots. We are not available 24/7, so help our students know that. When life circumstances come up for ourselves that impact our availability, let our students know that. Let them know if we need to be away for a few days, when we’re going to be back, anything like that that we feel comfortable sharing. All of those are ways to set up the journey for success.

Rebecca: One of the things that I heard you say, that I think everyone can relate to, is not enjoying piles of email. So having less piles of email alone could make for more joyful experiences for everybody. [LAUGHTER]

Flower: And if I could just comment on that, any strategy that has been successful in my own teaching and anything I recommend that seems to resonate with folks more broadly is pretty much all about saving me pain. [LAUGHTER] There are tedious aspects of teaching, and oftentimes it is something that we could do better. If a lot of my students are missing the mark on an assignment, maybe I wasn’t as clear or explicit in the instructions. So if I go back and I add to the transparency of what I’m asking students to do, eventually the result is less grading time for me because they’re getting it on the mark. So I admit it’s purely selfish, but whenever I can save myself pain or help other faculty save themselves some pain, I actually think it’s benefiting their well being and student success as well.

John: Now, I’m with you in that I much more enjoy the interactions with students as the course is progressing, but after I started teaching, I realized I couldn’t really be that improvisational and just do things day to day and so forth. And I’ve learned also that putting in the extra effort, getting all the details in, creating a consistent course structure, making sure that everything is there in advance, just makes it so much more enjoyable later. I don’t enjoy that part of it, but it does pay off in terms of the rest of the course, and those few weeks of getting things ready in advance, or maybe more than a few weeks, depending on whether it’s a course you’ve done before or if it’s a new course, really pays off nicely.

Flower: That’s exactly right, John, I agree with you 100%.

John: And I was thinking when you mentioned that about how we started this podcast. When we first started talking about I said, “Okay, well, let’s record one tomorrow, and we can release it later this week.” And Rebecca’s response was, “Well, why don’t we plan to start releasing them in about a month or so? Let’s get everything organized and planned first.” So it worked out well, but it was a bit of an adjustment there.

Rebecca: It’s a little yin and yang going on here.

Flower: That’s good!

John: So, in an in-person class, having an energetic and enthusiastic instructor can help inspire student engagement, because we know that emotions are contagious. It’s a little bit harder, perhaps, to do that in an online class. How might instructors create a similar environment in an asynchronous course?

Flower: This is such an important question, and the beauty of it is that a little goes a long way. And one of the things that I do in this book is I tell the stories of people who love teaching online, and we just get to learn from their experiences. So the book is as much storytelling as there is research and empirical evidence to support the recommendations, but there’s also people who love teaching online, and I really think keeping our focus on that, on the people in the class, seeing our online students as people, and not just names on a screen, which I myself have been guilty of, and really highlighting the importance of regular interactions, but not in a mechanical way. So to get to your point, as you already mentioned, emotion is contagious, and there is a lot of evidence to show that teacher enthusiasm literally infects students and energizes them, and this definitely applies in online spaces as well. Anybody who’s familiar with my work are going to see some themes [LAUGHTER] that have been characterizing my work for some time now. But let’s think about, how do we convey our passion to our online students? Whether it is in the recording, maybe an audio or a video recording. The research shows that even, especially video, even like animating our facial features and inflecting some enthusiasm in our vocal intonation that can energize students, even in an audio recording. Again, there’s more depth and nuance, and we can convey that excitement about what we’re doing in class. We can also convey that we really care about our students when we’re more willing to bring that media. It doesn’t even have to be just media, though. We can do this in our written comments, announcements, feedback, discussion posts. It really is about being “the sun” is the way I think about it. I personally think Canvas, Moodle, Blackboard, places like these, are ugly. I really do. [LAUGHTER] I cannot believe how they are so not user friendly, so unappealing visually. So I think about what individuals, as instructors, what we can do to bring warmth, energy and enthusiasm into our classes. And it may be that you send an announcement with a meme, or maybe you tend to use emojis. Those kinds of things that are resonant to our authentic selves, and being mindful to project our enthusiasm about our topics, about student success, those are ways that we can create a similar environment in online classes.

Rebecca: One of the other areas where there’s a lot of growing evidence is that students are more likely to persist and learn more when they feel like they belong. What are some of the strategies you recommend to help students feel that they belong in an online class, particularly in an asynchronous setting?

Flower: Yeah, I’m really glad to be talking about this. My co-authors and I took a deep dive on this in The Norton Guide to Equity-Minded Teaching, which is freely available thanks to W.W. Norton. That’s where I really began to articulate, “what does the research say, and how do we apply it in online classes?” And what we know is persistently, consistently, for decades now, students in asynchronous online classes have told us that they don’t feel they do belong, they feel isolated, they feel lonely, they do not feel connected with other people. In fact, there’s a relatively recent study that reports one student saying that they don’t even think it’s possible to feel that there’s a community in online classes. So we have work to do here. Those feelings of isolation and loneliness definitely contribute to those higher attrition rates that we experience in online classes. I love the example of, again, my friend and colleague, Dr. Isis Artze-Vega, lead author of The Norton Guide, and she really put into practice this idea of relentless welcome, which we learned about in Relationship-Rich Education by Felton and Lambert. It’s this idea of communicating to students repeatedly that we’re there for them, we will help them. If they have a late assignment, what can we do to help them get that assignment in, to help them cross the finish line? Again, Isis’ story about asynchronous teaching is in the book. There are many others, but it is about helping our students see us as a real person. For example, I’m in a lot of online classes, and I speak with a lot of online instructors, and it surprises me, and quite frankly, it saddens me, how frequently there is not even a photo of the instructor in the online class. There may be good, valid reasons why an individual instructor does not want to post an image of their face. I understand and respect that. But I think there’s a lot more of us who just haven’t put two and two together. Students tell us they feel like we’re not real. They tell us that they think we’re just computers or bots. So let’s help our students see who we are as a real person. A headshot, a photo of ourselves doing a hobby, and again, it’s not just one and done. It’s not just an “all about me” page at the beginning of the semester. It is about interacting in ways that help our students see that “Wow, we really are ice hockey fans,” and “did you see that game over the weekend,” right? Or whatever our personal interests might be, that we feel comfortable bringing into class. Again, not crossing any boundaries, but helping our students see that we are real people can help them feel connected to us. And the flip side is also true as well, being intentional to get to know our students as real people really goes a long way. As I already mentioned, I have been guilty of seeing a name on a screen and struggling to envision the real person who was on the other side of that screen. So first-day information sheets, where we collect some information from our students, and maybe invite disclosure, I don’t think we should require, but maybe invite students to share a little bit about their personal interests, hobbies, career goals. Those kinds of activities can help us demonstrate to our students that we do see them, that we do care about them, that they are a valued member of the community, that fosters belonging and that predicts academic success and completion of the online course.

John: And we’ll include links to The Norton Guide, as well as Relationship-Rich Education, as well as a couple of podcasts we had with some of the authors. Along those same lines, one of the things that may be difficult is that we know that there’s research that suggests that when people read written feedback, they’re more likely to perceive it as negative than if they hear it being said, because we don’t see facial expressions, body language, tone, and other things. Now, video can help address some of those things, but if people are not going to be using video, how can they convey this more positive and supportive environment to reduce the risk of misperceiving some of the comments that students may see?

Flower: Yeah, great question, and again, a relatively simple thing that we can do when we pay attention to the words that we write. I alluded to this earlier in this conversation, it is 100% possible to convey enthusiasm, support, encouragement, “you got this,” when we take another moment or two to write some of those quick phrases. Some online instructors find it helpful to have some template text that they can copy and paste. I personally tend to be more spontaneous and in the moment, but there is an aspect of taking a few more moments to share a few more words that help students and being intentional. Now, I don’t think any of us should be inauthentic. As you may know about me, I tend to have kind of a natural cheerleader kind of a personality like, “Come on, we can do this!” And I don’t think people should break that way if that’s not their style, but I do think we can overcome the transactional distance, create warmth that is not always evident in these text heavy environments. The course material itself is often written in a dry academic language. I take inspiration from research that shows that warming up the tone of your syllabus can help students feel better prepared for success, the same is true in our written materials in online classes. And the last thing I would say is findings from research on immediacy cues in asynchronous classes, specifically immediacy cues that comes out of the field of communication and it’s a way to help students feel that you are approachable as an instructor, that you are on their side, you are available to help them. We often think about these immediacy cues in in-person classes, for example, maintaining a pleasant facial expression of body language that is a little bit more relaxed, not standing at the lectern and just reading your notes. These are in-person nonverbal immediacy cues, but research has shown that there are things that we can do in online classes to apply this effect as well. One of them is about the perception of time, so students notice the length of our comments or our feedback on an assignment, and if it seems like we were very brusque and abrupt, again, sort of a negative perception is formed, but if they perceive… because we have included just a few more words in our message… if they perceive that we spent a little bit more time with them, it boosts their motivation and engagement, both of which are precursors to learning. So in my opinion, how do we do this when we’re relying on text, it is faster. I think that typing comments is faster than recording video. I certainly encourage people to use more video, but when I’m teaching online, taking just a mindful moment to add a few more words of encouragement, maybe even to acknowledge, “hey, this is challenging, but I know you can do this.” Typing words like that makes a difference.

Rebecca: One of the things that we mentioned just briefly a little bit ago was that in online, asynchronous classes, there’s higher attrition rates than in-person classes. What are some other strategies we can use to encourage students to persist?

Flower: Yeah, so I’m thinking of a 2024 research paper that came out and I love when articles have a catchy phrase. This one, the first part of the title is, “It Helped Push Me Through the Class,” and it’s the things that we have been talking about. It is relational online teaching. It is teaching with rapport. And as I mentioned at the very beginning here, a little goes a long way. Having that photo of the instructor, writing opening materials in an online course in a way that makes it very clear for students to understand what they need to do to get started, maybe trying to break up our written materials in the online classes with a little more white space, with a little bit more use of headings, keeping everything accessible, so that we are meeting digital accessibility requirements, absolutely, but we can bring in more of that relational kind of online teaching. That’s the way I think about it. Again, Michelle Pacansky-Brock is doing great work in this area. She talks about humanized online teaching. It’s the same thing, it is about cheering our students on, pulling for their success, maybe reaching out. Attrition rates are higher, they have consistently been for decades. Maybe what we do is we’re intentional to take 15 minutes on a Monday morning and check and see who has not really been active in the class in a few days, send a little message to that individual and say, “Hey, I noticed you haven’t been here. Are you okay? Is there anything I can do to help?” That kind of a strategy doesn’t take very long. It can make a huge difference for students, because it communicates that you noticed, that you saw that they were not there, and you took action to reach out in a supportive way. That’s the kind of thing that can and does make a difference with helping students persist and complete the online class.

John: Just a few minutes ago, you suggested that one of the ways we can help connect to students and create a better relationship with the instructor is by finding out more about the students and asking them some questions so that we get to know our students a bit better. But if they share that information with other students, could that help build community in some way, if we can bring some of those things into discussion forums or some class activities where they’re revealing something that they’re comfortable revealing about themselves and why they’re taking the course, perhaps. Might that help forge better connections among the students in the class?

Flower: Yeah, it’s all about, as you said, helping students find some common interests. And the way I think about this is to structure social interactions throughout the class, not just in the first week in the introductions forum. I mean, that’s standard, and I do recommend that we should do that, have an introduction forum in week one, but in many online classes, that’s it. There’s no further attempt to build connections and relationships among the students. When we are intentional to do that, what happens is, again, that more naturally warm environment, a more trusting environment, which will help students engage. So for example, I think it can be helpful to have maybe a weekly social post only. I was speaking with one instructor recently who changes the prompt every week, and if this aligns with your grading philosophy, I recommend assigning points. Make it worth points, because online students are busy, they don’t do things that aren’t required. I understand that, but maybe one week, the topic of discussion is, “what series are you binging right now?” Maybe the next week, “what is one favorite hot beverage, given the icy temperatures,” right? Things that don’t have much to do with class, encourage students to post photos or memes. If they want to do that, it will be amazing. And I think people will really see the benefit of investing time and part of the grading scheme and module space in structuring ways for students to connect and engage with each other in ways that are not necessarily about the material in the class, just person to person.

Rebecca: In a lot of ways, that’s very similar to the small talk or small interactions that happen before or after an in-person class. And you have to be more intentional design those opportunities when an online environment is kind of a drop in, drop out, as you need or as it makes sense for you on your schedule. So you have to kind of make those spaces for that to occur.

Flower: That’s exactly right, and I actually want to qualify some of what I said, I get very carried away with myself. But to your point, social interactions can happen spontaneously and naturally, whether it’s turning to your neighbor and saying, “Hey, do you have an extra piece of paper,” whatever it might be, and the research has found that that’s actually really important to help students be successful. So that’s why I say “Yes, it doesn’t happen by accident in online classes. Let us structure those opportunities.” But, [LAUGHTER] I want to qualify that. I have learned over time that in some courses that may not be as necessary in some disciplines, maybe students don’t have time for the social stuff as much. So two points here, for example, once a number of years ago, I was speaking with a professor in an MBA program. He’s like, “My students are motivated, they are busy, they are professionals, they know what they need to do, they want to get in and out, they don’t have time for all that fluff.” And at the time, I wrestled with that, but I think he has a point. So instructor preference, discipline, the nature of the program, the kinds of students that you have, these are all factors that we want to take into consideration. I still would argue that some social support is more beneficial than not having that much, but every recommendation like this, I think individual instructors need to filter it through their own wisdom and experience, and make those informed decisions based on what they think will be best for their students, their discipline and such.

Rebecca: I can imagine some of those could be a little more spontaneous feeling if you have students that have some similar interests that you learn as you’re interacting with them, and you connect them to one another because they do have some shared goals or interests or pursuits.

Flower: Yeah, one of my favorite recommendations, again, people who are familiar with my work may have heard me talk about this before,[LAUGHTER] but it’s because it’s so good. This idea originally came from Dr. Courtney Plotts. What I like to do is to provide a slide, or it could be a Canvas page, for example, with some images that represent kind of a wide range of emotional and mental states. And then make this a discussion forum, and it would be “which picture best,” and then you can finish that sentence however you want to, in terms of the prompt, right? “Which picture best represents how you’re feeling about your weekend,” or “this upcoming project that we have due,” or “your college classes in general for this semester,” and then again, if it’s in a discussion forum, students can connect with each other over the pictures that they choose. And so the slide that I tend to use a lot has a happy looking dog. It has the nervous slash playful looking cat. It has a dark mountain scape with heavy clouds and snow. It has a humming bird drinking nectar from a flower. And when students see that somebody else picked the dog, “Oh, yeah, tell me about your dog!” There are ways to structure with some degree of spontaneity as well. And like I said earlier, my personal sense is that in asynchronous classes, assigning points is more necessary because we know students don’t do things if they’re not worth points. That is not my overall grading philosophy, but regarding asynchronous online classes, I would say that when students see that you’re assigning points for some of those things, it conveys that it’s important. It conveys the value that you place on those activities.

John: For many years, one of my colleagues and I have been using this metacognitive cafe, low-stakes discussion forum where students reflect on their learning process, and at the end of the semester, they always said that that was one of the things they valued the most, because it helped them see that other people were struggling with some of the same issues, that they weren’t alone. Besides the benefits from just the metacognitive reflection on their learning, it helped them to see that the things they were struggling with were experienced by other students as well, and they would often bring up things saying, “I have to take care of a two-year old, and it’s really difficult to do these things.” And then other people would respond about some of their challenges, and it just helped form much more of a community where they got to know each other much better than they would have if the focus was just on the content directly.

Flower: That is a wonderful example. I love that so much, that empathy building, that sense that we’re not in this alone. That’s exactly what online students tell us, [LAUGHTER] they feel like they’re in this alone. So I love that opportunity to, if nothing else, vent or commiserate [LAUGHTER] and share that experience to build that trusting community. I love it.

Rebecca: One of the things that we talked about a little bit earlier was how some students may think that we’re just a bunch of bots teaching these online classes, and obviously the proliferation of generative AI generally can really feel like it sucks the joy out of some teaching. How do we prevent some of that from happening and maintain this joy and online instruction in the presence of AI?

Flower: Yeah, a really important and very timely topic. In the forthcoming book, there is a subtitle that basically says, “don’t let AI steal your joy.” That sums it up for me. There are people who are calling for the end of asynchronous online education because it’s impossible to prevent students from using AI to outsource their learning. I don’t agree with those calls. We know, again, that this modality makes it possible for people to pursue a degree when they wouldn’t otherwise be able to, not to mention, it’s a business model that is well established [LAUGHTER] in higher education. Student demand for this format is growing. What we need to do is to figure out how we double down on the human connections we’ve been talking about, and motivate students to not outsource their learning to AI. So, and I do want to be very clear, I’m not talking about agentic AI. It is horrifyingly possible now for a student to use an agent browser to go in and complete online class tasks. That, I’m gobsmacked. [LAUGHTER] I still think that the human connection will help students choose not to do that, but I’m not talking about agentic, I’m only talking about generative AI. And again, I do firmly believe that cultivating trust, that building the social connection among students and instructors, that we can help students choose not to use AI in inappropriate ways. I also think all of the recommendations that people are making for how to teach and facilitate meaningful learning with AI, in in-person classes, we can apply those same ideas online: give students transparent guidance on exactly what you’re asking them to do, exactly what you don’t want them to do with AI, invite students to… not invite… I would say, actually assign students to disclose where and how they used AI, structure a reflection that gets students to think, to John’s point, about the metacognitive aspect, “did my use of AI help me, or did it hold back my learning? Or was it more trouble than it’s worth?” All of those kinds of recommendations where we are talking to students about AI, building critical literacy, awareness of the ethical concerns, responsible AI use, I think all of those same ideas can totally happen in asynchronous online classes. And I would argue that we would double down again on that human connection. Now what I am seeing, I’ll just add briefly, many asynchronous instructors are needing to shake things up a little bit. So we have always relied on discussion forums. Some instructors are moving towards social annotation using tools like Perusal or Hypothesis. Some folks are kind of rediscovering tools that we’ve had for a while, like Voice Thread because, yeah, let’s face it, those often tired and uninspiring discussion forums that we’ve relied on for a long time, that have been ripe for change for a long time, some of those existing or traditional ways of doing things just make it too easy for students to outsource their learning with AI. So changing things up in ways that are long overdue, I would argue, these are some of the ways that we can address the threat that AI poses. Last thing I would say on this is I know for a fact that there are hard working people who want the learning and they want the degree legitimately, they’re going to do the work. We have an opportunity to think more creatively, to inspire and motivate our students by giving them meaningful, relevant activities and tasks online.

Rebecca: This feels like the flat tire part of the road trip where you actually successfully get a new tire. [LAUGHTER]

Flower: You know, this isn’t a surprise to you. When we were in the pandemic, when we were coming out of the pandemic, many of us were going,”Great! We can change some things that have needed changing!” It feels that way to me again. There have been many aspects of asynchronous online classes that needed refreshing, maybe now we’ll actually do this.

John: And these issues, these challenges from AI, are not unique to asynchronous instruction. It’s basically with any type of work that students are doing outside of the classroom. And there’s a lot of people exploring this, both in face-to- face classes as well as in online classes, and we do have to think more carefully about the assignments we’re giving and how they might work, and how we can incentivize students to focus on the learning rather than outsourcing that.

Flower: I would like to add, there are really wonderful smart scholars like Dr. Tricia Bertram Gallant and her co-author, Dr. David Rettinger, there’s a global community of folks working on academic integrity, and these folks are rightfully [LAUGHTER] inviting some conversation about how valid our assessment of student learning can be on any work that happens outside of a physical classroom. To your point, this does not just apply to online classes, but anything we ask students to do that does not take place under our watchful eyes and without any technology, which introduces some inclusivity concerns. This is a concern. So in the context of asynchronous online, especially, because I don’t think it’s going away, I don’t think it can or should go away. I do wonder if we might see a return or a resurgence of in-person testing centers. And I’m kind of speaking that in that voice, because it’s not ideal in some ways, but proctored tests are a thing that still happen. For example, the NCLEX exam in nursing, that is a supervised in person experience. It has to be. I would like my nurse to adequately give me the medication that is prescribed. So I’m wondering, for asynchronous online classes, if we might see more in-person assessment. And I’ll share one model from my former institution, Northern Arizona University. In Arizona, there’s a wide rural population, and I love this model. Basically, agreements were made with local libraries, community colleges, other such gathering places around the state, and students would just make an appointment and go to their local place to do an in-person assessment. So, I just wonder if we can, and maybe even should, begin to explore that option more fully than is currently the case.

John: And when we talked to the authors of The Opposite of Cheating, we’ll share a link to that as well, one of the things they talked about was the possibility of consortiums of schools or state university systems, perhaps, agreeing to do some joint proctoring to provide capabilities for that throughout the state, and that might be an option, but it would be hard for smaller private schools, perhaps, to join in these types of things, but it is something that I think we should explore because of these challenges.

Flower: And that’s why I love the model at NAU, where a local library or a community college or other offices that already exist, they just entered into an arrangement and had a system and had a system and a process.

Rebecca: All right, so we always wrap up by asking, what’s next?

Flower: Well, I have to tell you, what’s next for me is finishing my PhD! [LAUGHTER] This is something that I have been quietly pursuing in the background for a number of years now. My program is fully online, asynchronous, I have been walking a mile in the online students’ shoes, and I am not undertaking any other big projects until I finish this PhD. My experience has informed the book. When I said earlier that I talk with a lot of online students, it’s because they’re my classmates. [LAUGHTER] So that is next for me. I want to finish this. It’s a PhD in psychology. How do we learn, and therefore, how do we teach more effectively? So it completely aligns with my work. It finally became time to pursue this, but it’s hard, just like for our online students to be a working professional with many pursuits in life and try to juggle that as well. So that’s next for me, is finishing that program.

Rebecca: You got this, Flower! [LAUGHTER]

Flower: Thank you! But I tell you what, no more books until it’s done. That I know for sure. [LAUGHTER]

John: Yes and keep the fizz going through the dissertation process.

Flower: Yes, absolutely.

John: Well, thank you. It’s always great talking to you, and we’re looking forward to hearing more about your research on your dissertation.

Flower: Yes, thank you so much again for having me. As you know, these conversations bring me fizz, and I hope your listeners feel a little bit more uplifted and fizzy as a result.

Rebecca: I think they will. Thank you, Flower.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on Apple Podcasts or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

John: Editing assistance provided by Madison Lee.

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435. Insights From The Field

This podcast is a recording of a panel session featuring three online learning leaders, that was presented at the SUNY Online Learning Summit on Wednesday, February 25, 2026. The panelists are Yakut Gazi, Marina Amini, and Van Davis. Yakut is the Vice Provost for Learning Innovation and Digital Education at Duke University. Marina is the Executive Director of the California Virtual Campus, and Van is the Executive Director of WCET and the Vice President of Digital Learning at WICHE.

Show Notes

Transcript

John: Today’s Tea for Teaching podcast is a recording of a panel session, featuring three online learning leaders, that was presented at the SUNY Online Learning Summit on Wednesday, February 25, 2026.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

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John: Welcome to: “Insights from the Field,” a special Tea for Teaching podcast on policy, data, and inclusive collaboration. I’m John Kane, an economist and the director of the Center for Excellence in Learning and Teaching at the State University of New York at Oswego.

Rebecca: I’m Rebecca Mushtare, a designer and the Deputy Dean of Graduate Studies at SUNY Oswego. We’re the hosts of the Tea for Teaching podcast and the moderators for this session. Our guests today are Yakut Gazi, Marina Amini, and Van Davis. Yakut is the Vice Provost for Learning Innovation and Digital Education at Duke University. Marina is the Executive Director of the California Virtual Campus, and Van is the Executive Director of WCET and the Vice President of Digital Learning at WICHE. Welcome Yakut, Marina, and Van.

John: Today’s teas are: …and we’ll start with Yakut.

Yakut: So I’m Turkish originally, and Turkish tea is the big thing. We always have Turkish tea brewing in our houses. So that’s my tea.

John: Very good. And Marina?

Marina: And I’m from Afghanistan originally, so I’m drinking green tea with cardamom.

John: Excellent. And Van?

Van: Well, I’ve already switched over to water today, but my favorite tea is lapsang souchong. I love a nice smoked tea.

John: I do too. I have to keep it separate from my others so they don’t all become smoked flavored tea, but it’s a very nice flavor. And Rebecca?

Rebecca: I have a Pekoe tea, Edinburgh’s Gin Tea and Roses today.

John: And in honor of this recording time in January in upstate New York, I am drinking a spring cherry green tea, [LAUGHTER]…looking forward to somewhat warmer and less snowy weather. So we’ve invited you here today to discuss the future of online education. We’ve seen rapid proliferation and evolution in generative AI platforms since they were publicly introduced just a little over three years ago, leading to concerns about the integrity of online assessments, especially recently given the development and use of AI agents. How should online learning leaders address the risks that this poses to the perceived value of online courses and degrees?

Rebecca: Yakut?

Yakut: It is true that advances in AI created risk for the way traditional education is delivered, and also assessed. The concern about AI undermining validity isn’t unique to online education, though, it affects all of higher education. If you remember, COVID has created a pedagogical emergency. Generative AI created a new one, but I’m not sure if you’re treating it the way it needs to be treated like we treated in the COVID period as an emergency. Online learners, I think, may be actually better positioned to respond, because we have already been engaging in academic innovation and advocating for active learning and authentic assessment for many years. So this may be an opportunity to implement better approaches in a full-scale manner, where the focus becomes the process of learning rather than the product of learning, because that now can be created through the use of AI, and it’s actually being done in all of our classrooms, whether or not we like it. So we, as the learning leaders, need to push the conversation from preventing AI use to designing learning experiences where the use of AI is transparent, ethical, and skill building. So this means creating policies that allow for AI use, like when and how, rather than ban AI use, and also focusing on authentic assessments, project-based work, reflective practice, collaboration, things that AI can support but cannot replace. But I think the challenge is not necessarily modality, like online as a modality is a challenge. We know how to do these things. The challenge is doing these pedagogically sound things at scale. In my mind, this is a moment that poses a risk for online education at scale, more than online education broadly. But then for us to implement this approach where focus is not on the outcomes but the process, we have to work with employers, we have to be able to articulate our competencies to employers that AI is not a threat to credibility, it’s the part of our formula in higher education and how we how we train people. For example, imagine every course in our institutions have an opportunity for hands-on authentic learning, where at the end there is a skill that’s visible to future employers. There are 8.2 million learners in higher education who wants an internship, but only 3.6 million of those get one. There’s a huge gap already, so hands-on internship opportunities during our course of higher education should not be for those who want it, or it should not be postponed to last year of education. It should be an integrated part of the equation. These are, to me, pedagogically possible, but the challenge is to be able to figure out the logistics and systems to do this at scale.

Marina: So we are talking a little bit about the word academic integrity. You know that really resonated from your description, John, and I’m from the California Virtual Campus, which represents the California Community Colleges. We’re 116 colleges serving about 2.2 million students, and this is an issue that we’ve been grappling with around academic integrity, especially with agentic AI. And just to kind of put it in perspective of what do we mean by agentic AI? Because I think it could have a couple of different definitions. When I’m talking about agentic AI, I’m talking about these autonomous agents that can go and log on into an LMS, a learning management system on behalf of a student, scan for assessments or assignments or discussion posts to complete them and submit them on behalf of the student within seconds. And we already have analytics in our learning management system that indicate that a student can go in, and has gone in, because we have the data and completed a 50-item quiz, short answer quiz, not multiple choice, and submitted it within about four seconds, so we know that the student is not searching for these as prompts on like ChatGPT, because that would actually involve some interactivity with the student. They’re actually having an agent go in and submit it on behalf of themselves. That’s a very big concern that we take very, very seriously. Obviously, the consequence is that our degrees and our programs and our transcripts will lose its value and that they will become meaningless. And so I think it’s similar in the case of being like other crises, like COVID 19, for example, but it’s also uniquely alarming in kind of the destruction that it can have on the value of our grades and our courses and our programs. And the question of, “How do we address the concern?” I think we do handle it in the way that we handle these other risks. We have to be deeply engaging with our faculty. We have to pull together our technology partners. And I think a mistake or a pitfall of this can be if technology says, “Well, the solution lies only in faculty changing the way they assess, adopting project-based learning or authentic assessments.” And if faculty turn around and say, “Well, the problem can only be solved technically if we create some kind of barrier or blocker for these agentic browsers.” And I think those are both equally flawed in terms of its approach, because we’re expecting the answer or the solution to be around the silver bullet, when in actuality, I think the solution lies in a deep partnership where we sit down with each other, with our partners, we look at both programmatic and technical solutions to making sure that the academic integrity of our institutions remains intact.

Rebecca: AI enables more efficient adaptive learning and provides increasingly personalized pathways in support of student success. How do we strike a balance between personalized learning and the formation of human connections essential to creating a sense of belonging? You want to start, Van?

Van: Sure. So this year marks my 30th anniversary of being in higher education, and I started my career as a faculty member, I spent a decade in the classroom as a history professor. And one of the things that I learned very quickly during that time is whether I wanted to or not, you end up teaching to the middle. You run the risk of losing the students that are ahead. You run the risk of losing the students that, for whatever reason, are behind. As much as I wanted to personalize learning, I couldn’t do that, at least not at scale. I think that AI does give us the opportunity eventually to be able to personalize at scale. That does not mean that the human piece loses out. In fact, that human piece, I think, becomes even more critical. We know that relationships matter. We know that, beyond a shadow of a doubt, a student can succeed when they have a relationship with somebody on that campus, ideally, their professor. I’m a big fan of Parker Palmer’s work, and specifically, I’m a really big fan of To Know As We Are Known. And if you’re familiar with it, Palmer talks about relational epistemology, which is really just a fancy way of saying that, at the end of the day, what matters is a faculty member’s ability to create a relation with a student, and for students to create relations with each other, and that is the moment at which learning takes place, not the transmission of knowledge, but real learning takes place in the midst of those relationships, and a skilled faculty member turns the classroom into an opportunity to develop relationships and for people to co-create knowledge together. I don’t think AI changes our ability to do that. I don’t think it takes away our ability to do that. I think what AI may be able to do is to take some of the burden off of faculty when it comes to trying to personalize learning, so that faculty can focus on what a human does best and what faculty do best. And that’s the creation of relationships, and that’s where I think the true learning takes place. And I have to say, when I was a faculty member, that was the piece that excited me the most, and probably the piece that, unfortunately, I got to do the least.

Yakut: If I can jump in here, plus one to everything Van said, I mean, so insightful, and I’m not going to repeat because that’s exactly where I was going. But one thing that, when I was listening to you Van, I was reminded of the statistics. Khan Academy’s, Khanmigo, last year, they published their self-efficacy study results within the school districts that they worked with. If you’re familiar, Khanmigo is basically personalized learning using AI. Within the school districts that they worked with, where the tool was available to all teachers and all students at no cost, only 9% of students, 0, it’s not 19%, it’s not 90%. 9% of students used the tool to the level that Kahn Academy deemed standard use, which is two hours a week. So where I’m going with this is provision of the technology, provision of the platform or the tool, does not necessarily lead to the opportunity to learn. So we think these technologies are going to make these available for everybody, which they will, but then there is still a missing piece that makes the student use the technology to learn, and that’s, I think, the inspiration to learn, and that’s the human thing. So as Van mentioned, it takes a faculty member or a parent or an uncle somewhere to inspire people to do something. So if we relieve people of the busy work that takes place to prepare for teaching, or actual teaching in the classroom, we may give them time to actually do this human element of inspiring to learn. And I think the two are hand in hand.

Rebecca: So Marina was kind of hinting at some of the data that’s available in our LMSs. And one thing that online learning leaders increasingly rely on is this use of data analytics, based on institutional and LMS data, which provides more information on student learning practice. AI tools allow for more efficient analysis of this data. So how can this data be leveraged to improve the online learning ecosystem? This could be faculty workload, course offerings, student engagement, and anything else that you can imagine.

Yakut: There are a few things I can mention. First, predictive analytics for early intervention, identifying student interest much earlier, not just those who are failing, but those disengaging. And there was an example about this earlier, struggling with specific concepts and provide targeted support before they fall behind. We have been pursuing these kinds of systems for a long time. I have 32 years in this profession now, and probably half of it was all about predictive analytics. The challenge has been the siloed nature of our data systems at our institutions that create only a partial picture of student success, unless you invest in data lakes, integrated data solutions and whatnot. And then there’s also the governance issue around data. AI can create a leapfrogging effect here. An ability to do this predictive work can also reduce faculty workload. This way, the human is in the loop and is the one doing the empathetic work and empathetic outreach, asking, rather than finding out who needs this kind of outreach, doing the work of outreach, saying, “Are you okay?” Apparently it’s one of the most powerful things you can reach out to students about, are you okay? The heavy lifting is done elsewhere, and then we become more human. Another example could be curriculum optimization. By analyzing patterns across courses, we can identify where students consistently struggle, what courses are synergetic to take together, for example, what courses are toxic to take together and then provide information to both faculty and students around those. Where are the gaps that exist in our program pathways? So if there are skills that are needed, and then that analysis of curriculum and skills matching can be done by AI, and then this can impact our course redesign and sequencing decisions. And also our institutions can allocate resources a little bit more effectively. Analytics can help us understand the actual demand patterns, optimal cohort sizes. We usually say, “Oh, 30 students,” but then we don’t really base it on I mean, it’s a habit that’s telling us about the cohort size to be. It may be classroom size. We can actually do deeper analyses, especially when we’re facing enrollment pressures and financial pressures. But I have to also emphasize two things here. One, this data should inform our decisions, so it’s data-informed decisions, not even data driven, because sometimes we may have to make decisions that go against data, it can be political, it can be governance reasons. We need governance structures that will take this data and generate insights from it, and then transparent communications with students about how their data is used. And this is crucially important. We need to democratize this data and allow students to have access to it, along with institutional access or faculty access. So transparency, ethical use, shared governance around analytics are very important as we become more excited about AI’s potentials in this analytics stage.

Marina: I love all of those things around predictive analytics, early intervention, and then optimization as well. So I’ll just try to add to that conversation a little bit. I’m really interested in how we’re serving our students in online modalities, and who it is that’s succeeding in those courses, because I think we know that traditional education has served a certain group and demographic and gender over time, and only in recent years are we sort of aware of some of the biases in the design of our curriculum and our courses that serve certain people, and how can we analyze our data more efficiently to address what exactly is it that we’re doing that’s helping some students fail and helping some students succeed? And I’m saying that intentionally, because I think we are agents of that success and failure in many ways, as our institutions are structured, and so I’m very interested in sort of decolonizing online education through the use of data analytics and institutional research is notoriously slow. You have to wait a year to get your IR office to work on some data set. It’s a lot of intensive, hard work, and then a year later, you get this sort of lagging indicator of, like, well, like two years ago, this was the thing, and it’s not even relevant now, or things have changed. So I’m excited that AI and data visualization and optimization can allow us to have this in a more timely manner, like just-in-time data. It can help faculty to realize how their own strategies are impacting certain students, well or not well, and then make those changes immediately. If I have an AI coach in my class and it’s telling me that they have identified, I have six African American students, but one of my strategies is unintentionally impacting them in a negative manner, I want to know that now. I want to know what it is that I’m doing in a private message from my AI assistant, [LAUGHTER] and I want to rectify that and immediately change. So that’s the kind of agility that we currently lack in education and in research that I’m very, very excited about: bringing in AI to help with that sort of private, supportive coaching done in the privacy of my own course from a desire to want to improve and serve all of my students.

John: Now, you’ve talked a little bit about some of the benefits, or some of the cost first, and now some of the potential benefits that we have from using AI. How do you see online learning changing in response to AI? And we’ll start with Marina.

Marina: Yeah, so I just want to say it’s really hard to follow up with all the positive, I think benefits that AI can bring that Van and Yakut have brought up, and I 100% agree with those. So I don’t always want to be the downer [LAUGHTER] in this podcast, but if I had a crystal ball and kind of playing on the previous question that you asked, John, around academic integrity, assuming that that is a problem that we’re not going to be able to immediately solve, either programmatically or technically, one of the concerns that I have is that it will affect a specific kind of online learning, which would be fully asynchronous online courses. The ones where they don’t have any set live meetings, I think people will be most critical of those kind of modalities. And so if I have a crystal ball to look at, I suspect that we’ll be bringing back more hybrid forms of online education to replace more asynchronous forms, because of the concern around academic integrity. That’s my crystal ball. What does that mean? Well, it could mean that hybrid, maybe half the courses meetings will be in person, half online, or it could be that there’ll be more proctored assessment, either online proctoring solutions with some of the main vendors that you may have heard of, or in person. So we would need some kind of proctoring network, or some way to address that concern. So I think as a stop gap measure until we kind of come to terms with the academic integrity piece, I see some of that changing. That being said, I do want to sort of add to the good elements that you know Van and Yakut are bringing up, because I think AI can help humans be more human in some ways. I have not been in the classroom for a number of years, but I did teach online for a long time, and I would love to go into my learning management system, and my AI assistant pops up and says, “Hey, Johnny has not interacted with you or any other students for eight days. You might want to check on him to make sure he’s engaged.” Or my assistant tells me, “Hey, you interacted with these 10 students in the discussions this week. You might want to answer posts from these 10 on the public posts” and things like that that help me to be more human, that help me to be more equitable in terms of how I interface and touch my students online, I think that could be a really amazing use of AI, and I don’t think we’ve really realized the true potential of that.

Van: And if I could jump in, I agree with everything that Marina said. My fear, though, is exactly what her crystal ball says, and that is that asynchronous, online education may become more difficult, or will face additional scrutiny, because we already know that we’re highly scrutinized, but we also know that online, asynchronous education plays a critical role in access for a certain student population, and I would hate to see those students, particularly adult learners, or learners who are working or have caregiving responsibilities, lose those opportunities. I think that the main thing that AI is going to do for online education is, I do think it’s going to force us to rethink our pedagogical practices. And I think that we are probably going to need to think about, how do we do alternative forms of assessment, and how do we move from assessing knowledge to assessing abilities and skills. I said that I started my career as a historian. When I took my PhD history exams back in the 1990s so back in the last century. When I took those exams, I sat in my office with my laptop and had no ability to consult any sort of document. It was purely from memory. It was eight hours of answering questions from memory. The reality is, though, that whenever I got into a classroom to teach, I never created a lecture, I never created an assignment, I never created a test without pulling a textbook down or pulling some sort of reference manual down and looking at it. What I did in terms of my teaching was completely disconnected with the way that my graduate program, which came from an R1 institution, assessed me. And so I do think that one of the things I hope AI is going to push us to do is to really rethink our assessment practices so that they are more in line with the reality of our students after they leave our classrooms. And that’s not unique to online education. I think that that type of shift in pedagogical practices really needs to happen across the board if we want our students to truly be prepared for the world that they’re going into after they leave us.

Yakut: Can I quickly add two things that we’re seeing actually happening in terms of change in online, and that’s in the design process. Those of you who are designing online courses will know that one of the first friction points is when we ask faculty to write learning objectives, because they’re not used to thinking about the end in mind, right? They’re used to thinking about, “This is the content I’m going to teach.” So that friction is reduced by use of AI, because you’re easily creating a set of objectives, reiterating from that. And then the other aspect is video production process. You can now ask a faculty member to say something for three minutes, and then you can make that faculty member say anything in any language. Now it may look fake, but it’s going to get better, right? So the video production process and instructional design process are immediately impacted by the use of AI, and it’s going to impact those professions, so we need to do something about it, but I think it’s making our institutions a little bit more agile in terms of updating courses, but also creating new courses based on the input from the market. I also see in larger, better adoption of open source content, because open OERs are problematic because faculty do not have the time to go and research, curate, adopt OERs. AI is proving useful in that process too, going and researching and bringing you things to review and curate. So I think there are immediate gains there as well.

John: Moving to a somewhat different topic, federal regulations and political shifts, of which we’ve seen an awful lot in the last year or so, can create uncertainty. And we’ve seen a flurry of executive orders designed to dismantle long established higher ed priorities concerning equitable and inclusive education, while also restricting financial support. What advice do you have for leaders trying to stay agile and innovative in this evolving and somewhat seemingly random political environment while maintaining compliance with federal regulations in areas such as accessibility and SARA and any other area that may pop up?

Van: Well, if you don’t mind, I’ll start. Given what we do at WCET, if you’re familiar with WCET, we really function at the intersection of policy and practice of digital learning, and we spend a lot of time monitoring what’s going on, particularly in Washington D.C., at the federal level, at the Department of Education, and increasingly in the executive Oval Office, and translating that to the field, in terms of what that means. It’s not lost on me that before I joined the webinar this afternoon, I was watching several of my colleagues respond in real time to the negotiated rule making that’s taking place in Washington DC right now around things like accountability measures, new accountability measures around student loan limits. So it really is a dynamic environment that we’re in. I think that there are ways that AI can help us navigate this, actually. So, one of the things that I played around with, I spoke to a group of SARA administrators, that’s the State Authorization Reciprocity Agreement. I spoke to a group of SARA administrators this summer at their annual meeting, specifically about AI. And one of the things that I played around with was taking the SARA policy manual, pointing Perplexity to that manual, and then asking it specifically to create a synthesis of the regulations in that manual, and then asking it to go out and pull out the contact information for each state SPE that’s the State portal entity, that’s the primary SARA person in each state, and to provide me with a table of who those individuals were and what their contact information was. This is something that it would take somebody hours, if not days, to do, I got this back in two minutes. So I do think that there are ways that AI can be used to help us navigate the policy landscape more quickly than what we have been able to do in the past, and to democratize that so that everyone has the ability now to understand these regulations, rather than just a few people at each campus. We are going to have to remain vigilant. We are going to have to make sure that we follow what is happening, particularly in Washington D.C. I will tell you that this Department of Education is very bullish on AI. They are particularly interested in finding ways that it can be used in the educational process. Having said that, they have done very little, though, in providing regulatory guidance. So, my advice is to monitor, to lean on organizations like WCET that are monitoring this for you, to not be afraid to experiment with it. And then I would say this, regardless of the technology: start small and fail, and learn from your failures, and don’t be afraid to fail. And I think that that last piece is really critical, it’s critical with any technology, but I think it’s especially critical with AI, because the only way we’re going to be able to figure out how to best leverage this is if we experiment with it, and if we experiment with it, we have to accept the fact that we’re going to fail sometimes, and we can learn from those failures. That’s scary in higher education, we’re taught not to fail in higher education, and I think that we’re going to have to shift our mindset so that we really are embracing a growth mindset, to borrow Carol Dweck’s framework, if we’re going to be able to remain agile, but also be very innovative, and leverage AI to the ability that we are able to.

Yakut: So Van has been doing this for such a long time, I don’t know if I can add anything except for a plus one to everything that he said. Maybe one thing that I can add is agility does not mean reacting to every political signal. Staying grounded in institutional values and your personal values, and then building flexible implementation strategies. So our commitment to accessible, inclusive, high quality education, and student success doesn’t change how we articulate and implement that work may shift because of what’s happening around us, and the importance of being connected to networks like WCET, UPCEA and learning from these state compacts and peer networks is extremely invaluable. There may be institutions out there without enough resources to allow their people to be connected to those networks. So maybe this is the time to urge these professional networks to be a little bit more lenient and allow, for example, I’m just making this up, I just thought of this while I was listening to Van, what would it be like if professional organizations allowed 5% of an institution’s size to be peers like gift memberships? So the institution X, a regional university, may not have the resources to become a member, but it is so important for all of us to be successful at this point in time. Maybe, you know, my institution can gift a 5% of our size to that institution, so like sister institution kind of thing. And very important to document your decision-making processes at your institution, how you’re interpreting regulations, documented, so that you have both accessibility to that information but also accountability. It protects your institution. It demonstrates good faith effort and legal counsel and government relations are your friends in this uncertain political environment, and proactive communication with them is very important.

Rebecca: In states with multiple public colleges such as the SUNY system, each campus is, to some extent, competing with other campuses in offering online degrees. What mix of cooperation and competition is optimal in such environments?

Marina: I can talk a little bit about the California Virtual Campus because the California Community Colleges are very similar to SUNY in terms of just being a big ship to steer. A lot of you know, local decisions, some centralization, and people are always, I think, generally speaking, a little bit threatened by the centralized stuff. When the California Virtual Campus first rolled out, gosh, 10 plus years ago, and we talked about course sharing, there was immediately sort of concerns around, “Are we going to be cannibalizing our enrollment?” We love the word cannibalizing, I don’t know why in education [LAUGHTER], but immediately it’s like, “oh my god, we’re going to lose enrollment. This is going to be terrible for us. The Big Brother is going to take over our curriculum and tell us what to do.” There’s all of these anxieties that come out from administrators, from faculty, from different leaders, and so I think to put that in a different perspective, has been really hard, because you’re fighting against that cultural anxiety that we have around being an independent institution. So when do you hear and when are you independent? What I’ve tried to do with the CBC and our system is to have some very honest conversations around “what exactly is your concern? Is that concern an institution centered concern, or an enrollment concern, or a funding concern, and how does that then relate to your learners?” Really shifting the conversation from, “we’re worried about how we do things to what’s the best-case scenario for our students? Do they have the options that they need? Do they have the access that we need? Are we really leveraging our collective power in a way that benefits the learners in the most compelling and powerful way?” That’s sort of the question that I’ve had to ask, and it took about 10 years [LAUGHTER] for California Community Colleges to get on board with course sharing, and now it’s a big success. We share professional development, we’re sharing financial aid, we’re sharing transcripts, things that people have held on to so closely, of like, “No, this is our school. This is our university.” And I think this idea is very outdated now, thankfully. And the future really is less institutions, especially smaller institutions, rural, under-resourced institutions trying to be everything for their students, trying to give them every class that they need for every program, and meeting every need. That’s exhausting, and what we’re finding is courses are being discontinued, faculty are, in some cases, unfortunately, losing their work, especially part-time faculty and adjunct faculty, programs are being discontinued, and in some cases, entire institutions are being shut down and absorbed by other institutions, or just not being absorbed at all. And so to avoid this, I think, unfortunate, outdated approach, we have to pull together, we have to pool our resources, and we have to put aside our institutional egos and really realize that there’s a lot of strength in our collective power and when we come together. I can give some examples later but one thing that we’re doing in the California Community Colleges, which is really exciting, is several of our rural colleges, which, again are tiny, they don’t have a lot of staff, they don’t have a lot of programs or money. They’re pulling together to create fully online associate degrees. So by themselves, they would never be able to meet all the requirements to offer those degrees online, but collectively they are, so it’s benefiting their programs, they’re able to grow their enrollment, and it’s benefiting a large swath of their students as well. So that’s the kind of thing that I think doesn’t have to be competitive, but they can actually be mutually beneficial for students and institutions.

Van: So you know, the “C” in WCET stands for cooperative. We’re the WICHE Cooperative for Educational Technology. So we take this idea of collaboration and cooperation really seriously. And I think just plus one to everything that Marina said, it’s always hard to follow Marina whenever I’m on a panel. I think that course sharing was a great example. It’s also oftentimes a really scary example for faculty, especially. What I wish that I would hear more about is the way in which institutions begin to share administrative burden. And I think that maybe, if there’s a thin end of the wedge that can maybe help an institution eventually get to that course sharing, It’s to have that conversation about, “Are there administrative functions that can be done better collectively than individually? And what are those?” And maybe the easiest thing to do to start with is an arrangement where you are jointly purchasing services. We know that folks are able to get better deals whenever they go in with multiple institutions than whenever they go in with individual institutions. At an earlier point in my career, I was in charge of online education in the state of Texas, and the legislature asked me to determine what each institution in the state of Texas was paying for its learning management system, and I learned very quickly that A) I didn’t have access to that information because there were non-disclosure agreements, and B) there were non-disclosure agreements because what institutions were paying for the same learning management system were vastly different. And so I do think that one of the things that institutions can immediately do, that isn’t scary, is to create those purchasing co-ops and to look at what administrative functions can you share. And then, by all means, move as fast as you can towards course sharing, because I think that Marina is absolutely right when we think about what is in the best interest of our learners, course sharing is oftentimes in the best interest of our learners. It gives them access to a larger number of classes, it gives them access to a larger number of opportunities to progress in their academic career and move towards that credential that they’re seeking, and it allows institutions to specialize. As a recovering historian, as much as I would love to see every institution offer a history major, the reality is every institution probably doesn’t need to offer an online history major. So think about what is it that your institution can do that is unique to you, that you can double down on and do well, and then begin to share that with other people and with other institutions. And I think that will help us greatly in terms of being able to really move towards what our learners need, rather than just what’s going to be in benefit of us. And the last thing I would say is not only think about, are there programs you can specialize in, but think about, are there student populations that you can specialize in? You know, maybe you have an institution that is particularly good working with English language learners. Not every institution is going to have that level of expertise. And so maybe think as well about, in addition to the programs that you may have some specialization in, are there learner populations that you know that you are doing a good job of meeting their needs, and you can help other institutions do that as well.

John: Institutions vary quite a bit in terms of their size, their funding, how well established online programs are. What strategies can leaders at small or resource-constrained colleges use to develop sustainable online learning practices despite often limited staffing and infrastructure, or in environments where faculty are experiencing burnout or there’s some form of organizational resistance to change?

Yakut: Well let me jump in, and I think there are quite a few parallels between this question and the previous question that was asked. 15 years ago, I was at a regional university in Texas, and in fact, I know Van from those days. In a matter of three years, this was a new institution, we rolled out 13 online programs. It was amazing. There were not a lot of resources, brand new university, faculty resources are scarce. I was a team of one. So fast forward to today. This would not be possible. One, the market is so saturated with degrees, you don’t have the competitive advantage anymore. And two, the resources are even reduced compared to 15 years ago. So in places where resource-constrained or smaller institutions, sustainability of effort comes from focus. So, not trying to do everything like, “Oh, let’s just roll out an online program for every single program that we offer,” but intently looking at the market need and connection to jobs, starting with that community where the institution exists, but a little broader too. So those small number of programs that clearly advance this mission and student access, then invest deeply in quality faculty support, instructional design, quality is by itself, a whole entire conversation, I think. And then faculty burnout. It’s real. And many times when faculty resist online, we take it personally. We don’t like it. But then it’s just exhaustion rather than real opposition. Transparent communication, realistic timelines, recognizing that this is instructional labor, this is on top of everything else that we’re asking from you, and then supporting that instructional labor in a respectful way goes a long way in helping faculty burnout. Sometimes, the most strategic move is to slow down and build that trust and capacity within the institution, because let’s face it, in institutions like that, you’re going to rely heavily on faculty time and faculty effort to design and develop those courses, compared to larger institutions where there are large teams of instructional designers or video producers that are going to do the heavy lifting for your faculty. Again, tying to the previous conversation, shared tech services, vendor collaborations, a lot of these institutions can punch above their weight and without overextending people, so that those kinds of strategies should be part of it. And finally, I want to tie this conversation to the AI conversation. Many universities have responded by signing big enterprise deals with AI companies. And they paid a lot of money for this, and they wanted to achieve equitable access for their own communities, they wanted all their students to have access, all their faculty to have access. But this results in us treating AI as a competitive advantage, where we should start seeing it as a collective challenge. So we should be forming system-wide and cross-institutional partnerships when it comes to AI deals as well. These partnerships can be between universities, between universities and community colleges, sister campuses like sister cities, so that we raise all boats and ensure equitable access for everybody. There is room for all of us to be successful, and our actions should complement that belief. And we need to bring faculty into these decisions, because the moment you announce a deal, AI deal, that will allow everybody to have access to AI, it may be interpreted as a blanket permission for unrestricted AI use in every course, which is not the case at many of our institutions. So faculty’s presence at these tables is very important.

Marina: Yeah, I just want to say amen to Yakut’s point about faculty burnout and kind of respecting the time and the expertise that they bring to the table. Our faculty also have, at many of our institutions, expressed burnout, and so anything we do is really thought around that concern. In terms of AI, if we want to foster leadership amongst the ranks of our faculty, we actually created an AI fellowship, and we selected a couple dozen AI fellows from the system to lead some really important work. And they’re being compensated with reassigned time or stipends in some cases, to do that work, in addition to some staff members, classified staff members as well, because they often, you know, occupy the gray space that we forget about, that support faculty and instruction too. So that’s very important. I think about a parallel to online learning, and actually it’s an important parallel with open educational resources. In my previous role as a dean at one of the community colleges in our state, we wanted to grow open OER, but it was the same thing. Faculty were like, “In order to change my textbook to an OER, it’s gonna take so much work and effort, and I have to change all my tests and all my prompts and all of this.” So we started giving very small stipends. I think at the time, it was like $500 for faculty to adopt OER. And I did an analysis of this over time… I wish I had AI to do that, but I had to do this [LAUGHTER] myself… but essentially, we saved students something like five million dollars within the first couple of years that it was being adopted, and we spent, I think like 200k during that same period of time. So doing the data on the return on investment for supporting faculty, it’s going to be tremendous to kind of ensure that they’re not burnt out, that they have time, and they have the space mentally to do the work that we need them to do. So that would be one key thing. And I think OER, what we’re finding, and what we found in our institution is as well, that there are higher outcomes in terms of success rates and grades in online courses when an OER is used in that course than in the same course with a physical textbook that students had to purchase. So those are kind of connected. And then just to kind of go back to course sharing, I can always count on Van to be my greatest ally with course sharing, but we have colleges that were very reluctant to get involved in course sharing, as I mentioned. When I joined the CVC four years ago, we had something like 2,000 enrollments on course sharing and 2,000 enrollments for a system of our size is not that great. We’d joke that most of it’s our staff trying to see if it works. This year we’re going to have more than 50,000 enrollments. So within four years we went from 2,000 to 50,000. I think we’re going to double and triple that in years to come, because we finally gain momentum and trust and involvement and engagement. Of those 50,000, you look at the numbers, some rural colleges are making out like bandits. They’ve gained 1000s of enrollments through course sharing, by putting their courses on our course sharing platform, and benefiting from it tremendously, and gaining enrollments that they would never be able to get from their local zip code because of their rural environment and so forth. So, it’s a win-win proposition, it doesn’t add any extra work. We let them fill their classes locally with their local registrants, meaning they’re returning students, their athletes, their disabled students, and so forth. And then any courses that are not filled, we pull them into our platform, and they’re open for anybody in the state to take. It’s a very simple formula that, again, has really netted 1000s of enrollments for these small rural colleges, brought in funding, brought in additional resources for their burnt out faculty and their staff and their infrastructure. So I think my suggestion for strategy is find those formulas that are win-win propositions. It doesn’t need to be something where one person loses, another person wins in order to get the involvement, there are ways for everybody to win, and that’s, I think, an exciting opportunity for us.

Rebecca: We always end by asking: what’s next? Start with Van?

Van: Sure. So ironically, I just finished writing a blog post for WC Frontiers on this, this morning. I don’t have a crystal ball. I do have a magic eight ball, though, if you remember those. My predecessor gifted me one to help me navigate the challenging federal policy environment. So I have my trusty magic eight ball. I think there’s six things to look for in 2026. I think the first thing is we need to remember that the connection to workforce education is everyone’s responsibility. It’s not just a few faculty members’ responsibility. This is particularly important with the move to Workforce Pell, but it’s important as we see a workforce increasingly asking for graduates that are AI literate. And I think that AI literacies is everyone’s responsibility. Two is AI literacies. I think that we need to desperately change the narrative from just focusing on academic integrity to beginning to focus on AI literacies and you’ll notice that I use the plural there, because I don’t think it’s black and white. I don’t think it’s you know or not know. I think that it’s a spectrum of issues that faculty and students and staff need to have mastery of. Three, and this really ties to what Marina was just talking about, we need to get creative economically. Like I said, I’m a historian by training. That means that I tend to run towards the pessimistic side, because I know just how bad things can get sometimes, and I am afraid that we’re looking at a very challenging economic environment on the federal level, and that’s going to trickle down to the state level, especially for our public institutions. So I do think that we’re going to have to get creative economically. We’re going to have to do things like think about course sharing, like thinking about purchasing consortiums, changing our business model in higher education and in digital learning. I think that that means that one way that we can do that is to lean into those post-traditional learners. There are 43.1 million Americans who started college and did not get a credential. That is a travesty. We should not have 43.1 million people that stopped out. That tells me that, first of all, we’re not doing right by those folks, but it also means that there are 43.1 million people that we can get back into higher education if we try, and we won’t get all of them back. But we need to think about how do we offer programs that attract those adult learners and keep them. What did we do wrong the first time around to make them stop out? It’s not all an institution’s fault. Adult learners have a number of challenges that they’re juggling, but are there ways that we can attract them back into our classes, and that we can make sure that we provide them with the supports that they need in order to stay and be successful? I don’t think we can lose sight on accessibility in 2026. It is not just the right thing to do ethically, it’s going to be the right thing to do legally, with the Title II regulations that go into effect at the end of April. And the upshot of those five things is that digital learning is going to be more important than it has ever been before. And that means that your job as digital learning leaders, your role on your campus, your role in the SUNY system, is going to be more critical than it has ever been before. And so I think that that’s what we have to look forward to and the upshot of it is that, at the end of the day, what you do as a digital learning leader matters and is going to be more important than it has ever been before, more important than it even probably was during the COVID-19 pandemic. So that’s what the magic eight ball over in my WCET office says.

Yakut: Now, how do I follow this? I mean, you covered everything, Van. I was actually going to start with the same sentiment, online education sits at the center of all the challenges higher education is facing, and the work ahead of us is to leverage its pedagogical power, its ability to expand access to affordability, and its ability to amplify our institutions’ impact. You covered a lot of things. There is one thing that I would like to just append to what you said. I want to point out that we in higher education often forget that we are not just educators. We’re also employers. In many cases, we are one of the largest employers in our communities. And many campuses, many of our institutions still lack a coherent AI upskilling plan for our own workforce. We have tons of projects facing transfer efficiency across our institutions, productivity, but then we don’t really have, in many cases, a plan to help our own people adapt. A Brookings Report from, now, a year and a half ago, estimated 19 million US jobs that are significantly affected by AI. And many of those roles exist right on our campuses. Many of our employees hold jobs at risk of automation, such as legal analysis, paralegal, administrative assistance, accounting, communications, we just talked about instructional design and production. These job categories are, drumroll, they are populated by women. You know, we identify these areas of risk, but we don’t really come up, at least in higher education, strategies to address those. We must understand that there is a differential impact of AI on our workforce. These jobs that I listed are stable middle class professions. They are pathways for upward mobility for a lot of families. So we have to ask this year and beyond, what happens to our societies when women or any subgroup begin to disappear from the workforce as a result of AI, and what are we doing to stop that from happening? Thank you.

Marina: It’s unfair to go after Yakut and Van, but I just want to really say I appreciate that Yakut points to our own employees and our own communities, and starting at home, I think that’s something that’s an important reminder for me myself. If I could just leave with three additional things to summarize some of our conversations from today, I would say, you know, number one is a reckoning when it comes to AI in higher ed. There is a reckoning for specifically, as I mentioned, asynchronous fully online courses, and how we’re going to manage that, and the long game of changing the way we teach and the way we assess our students and the use of outcomes in our courses. So I think this is going to be the next big thing for us to tackle. The second and this is something Van has spoken to about extensively, is a move toward thoughtfully shared resources. In our system, we pay for the common LMS. We pay for and negotiate common ed tech vendor contract tracks as well, course sharing, as I mentioned. So there’s going to be more and more a move toward this, especially in light of federal funding issues that colleges are experiencing. And the final piece of it that’s actually really near and dear to me, is a revisiting of old norms and ways of doing things. The way we handle our transcripts, for example, is… I’ve spoken about this in other venues… highly inequitable. The way we handle our financial aid, that can be very hit or miss depending on what institution a student goes to. The way students have access to courses, our levels of accessibility, the way we gather analytics and research, which I think AI will dramatically transform. Institutional research is going to greatly change in the next couple of years. I think these are going to be really exciting “what’s next” as well for higher ed.

Rebecca: Well, thank you so much for joining us. We appreciated the conversation and the many things to be thinking about as we trudge down 2026.

John: Yes, thank you.

Yakut: Thank you for having us.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on Apple Podcasts or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

John: Editing Assistance provided by Madison Lee.

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434. TUnE Bio

Students planning to major in STEM fields, especially students from groups historically underrepresented in these fields, are often deterred by their experiences in introductory courses. In this episode, Sarah Rose Cavanagh joins us to discuss an NSF-funded initiative designed to enhance student success in introductory Biology classes.

Sarah is a psychologist and the author of four books related to teaching and learning. She is the senior associate director for teaching and learning and associate professor of practice at Simmons University and also is a regular contributor to The Chronicle and many other publications. Sarah often serves as a keynote speaker and we were very fortunate to have her join us for a keynote address at a recent Academic Affairs Retreat on our  campus.

Show Notes

Transcript

John: Students planning to major in STEM fields, especially students from groups historically underrepresented in these fields, are often deterred by their experiences in introductory courses. In this episode, we explore an NSF-funded initiative designed to enhance student success in introductory Biology classes.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

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John: Our guest today is Sarah Rose Cavanagh. Sarah is a psychologist and the author of four books related to teaching and learning. She is the senior associate director for teaching and learning and associate professor of practice at Simmons University and also is a regular contributor to The Chronicle and many other publications. Sarah often serves as a keynote speaker and we were very fortunate to have her join us for a keynote address at a recent Academic Affairs Retreat on our campus. We’re also looking forward to her upcoming keynote address at the SUNY Conference on Instruction and Technology later this year in May. Welcome back, Sarah.

Sarah: Thanks for having me.

Rebecca: Today’s teas are:… Sarah, are you drinking tea with us today?

Sarah: Ah… I never am. I actually have a confession. I’m actually drinking a Celsius energy drink. [LAUGHTER] I’ve graduated from even coffee, but I only do this. I’m like, I don’t know if you’ve seen this, but Zoran Mamdani, he has a Red Bull once a week, and so, like Mamdani, I have a Celsius once a week. Gives me a real boost.

Rebecca: Right now is the time. We’re catching you at this moment this week?

Sarah: Well, yes, and we also ran out of coffee filters, so… [LAUGHTER]

Rebecca: That’ll do it. How about you, John?

John: I am drinking an Irish Breakfast tea today.

Rebecca: Oh, seems to be like a new favorite, John.

John: Actually, it’s because we’re snowed in and most of my other teas are up at the office.

Rebecca: I have an English afternoon today.

Sarah: What time of day is it? This seems to be a conflict. One of you is doing breakfast? One of you is afternoon.

John: It is afternoon, isn’t it?

Rebecca: yeah, I don’t know. Yesterday we recorded at 5pm and we both had breakfast teas, so… [LAUGHTER]

John: We did.

Rebecca: It might just be an indicator of how much caffeine we needed at a given time. [LAUGHTER]

Sarah: Gotcha.

John: We’ve invited you here today to discuss the TUnE-Bio project, an NSF-funded academic initiative, for which you are a principal investigator and network leader. Can you give our listeners an overview of this project?

Sarah: Sure. So the focus of the project’s right in our title. So it’s Transforming Learning and Equity in Undergraduate Biology Education by Cultivating an Ecosystem of Feedback, which is a big mouthful, so we call it TUnE-Bio. So we’re tuning biology education. And the focus of the project is really on tackling the problem of high attrition and weed out in undergraduate biology education, and by extension, STEM fields in general, the fact that so many students come to the study of biology and the study of STEM fields in general and want to be doctors and surgeons and scientists, and then they encounter difficulties in their introductory courses and leave for other majors. There’s something that is known as the STEM grading penalty, which is when students get really low course grades in STEM courses, but then they get high grades in their other courses, then that in particular seems to kind of lure them out of the field. And we want to change that, in general, because we need more scientists and we need more nurses and surgeons, but we also want to change that, because there’s also a lot of inequities in terms of who is weeded out, and disproportionately women, students of various races and ethnicities, first-generation status. All these things tend to increase the chances that you will leave STEM fields, and we want a really educated, diverse STEM workforce, and so we’re really trying to do something about that by improving pedagogy.

Rebecca: Sounds like a good initiative… [LAUGHTER]

Sarah: We think so.

Rebecca: …right up our alley around here, right? [LAUGHTER]

Rebecca: At the beginning of the project, you first gathered information on the current landscape of biology education using surveys and focus groups. Can you tell us a little bit about the process of data collection?

Sarah: Yeah, sure. So we started this grant with what’s called an incubator. So NSF has two versions of this particular mechanism, and the incubator is meant to, just like it sounds, to give you a little bit of money to start building a network, start showing the NSF that you can do what you are promising to do. And then we got a full version of the grant a few years later. So this really goes all the way back to, I think, 2020, and we were unsuccessful a few times before we were successful. [LAUGHTER] So it actually goes back to more like 2018, I think, but we got the incubator grant, and one of the things reviewers said to us is, all right, you’re saying you want to innovate in pedagogy in biology, but before you can innovate, don’t you need to know the current state of play, like, what are people doing in their classrooms currently, before you start asking them to do something different, like, maybe they’re already innovating. So we took that charge, and in the incubator year or two, we did a really large survey of people who were teaching introductory biology, all sorts of different institutions all over the country, about 300 of them, and then did qualitative interviews of 27, I think, of them… took a deeper dive. And we’re really asking people about their practices and philosophies in teaching intro bio. What were they doing in terms of assessment, in terms of feedback, in terms of grading? We asked about what they perceived as barriers to innovation. In the early phases, we’re a little more focused on alternative grading. And so we asked a lot of questions about: had they heard of it? had they tried it? Questions about that. And so that was our attempt to figure out the landscape before we started innovating with the full proposal.

John: And what did the data collection tell you about the landscape?

Sarah: Well, first, I have to say that I do think we got a bit of an unusual sample. It’s always the case in research, because we tried to keep the survey under 15 minutes. But still, who has 15 minutes to do something completely optional, and then the people who spoke with us in the qualitative interview study, that was a significant investment of time. And so I do think we got a sample of people who were really interested in pedagogy already, but, that said, we saw a lot of innovation already. So the old school model of two exams and a final in intro courses, we really didn’t see a lot of that. People were using a lot of quizzes, a lot of clickers. They were really thinking deeply, especially in the interviews. They had thought deeply about equity. A lot of the folks we talked to, they really felt the pull of doing more like differentiated instruction and really changing their pedagogy, student by student. And had a lot of frustrations with not being able to find the time to really do that better. And we also asked about barriers to innovation. And shockingly, the top three barriers were time, time, and time, I think the top was no time to implement. The second was the perception that some of these innovations would take more time. And then the third was no time to even like, figure it out, do the reading, restructure the course ahead of time, do those things. So we saw a lot of innovation, but a lot of desire for more, I think.

Rebecca: So that kind of sets the ground for the pedagogical side of the landscape. Can you go into a little bit more detail about attrition rates and the equity gaps that the project is meant to overcome?

Sarah: Yeah, sure. So a pretty significant number of students leave early STEM education for other majors, and it does seem like investigations that have probed the why of that and the motivation has really found it tying to these early low grades in these introductory courses, and I think, in particular, students who are drawn to health sciences, just the way everything set up in secondary education, tend to be students who are quite used to getting high grades, [LAUGHTER] and so having this experience of just getting As and As and As and then you hit college, and you take Intro bio, and then all of a sudden you have a C for the first time in your life. And that being very alarming. There’s also, and certainly we heard this in the survey and the interviews, in terms of the equity, something that people really thought a lot about and felt very deeply about, was the fact that, especially courses that are introductory courses, like intro bio, students would be coming to them with very different backgrounds. Some students had taken AP Bio with a tutor and all these extra meetings and already knew half the material that they were going to be taught. And other students from lower-resourced high schools did not have that experience, and faculty really struggled with that. Starting out from the gate, these students were on paths to differential outcomes, and then that would shape whether they stayed with the STEM study or not. And none of them had really easy solutions, and one of our goals in going forward is trying to give faculty tools to improve pedagogy in ways that equitize that landscape a little bit more. I mean, that basic problem is still always going to be there. It’s a societal structural problem. But if we can nudge faculty to improve how much feedback they’re giving, how motivational that feedback is, how timely it is, all of these things that maybe we can bring those students on those two paths a little closer together.

John: This issue of disparate gender outcomes in STEM fields is something we addressed a little bit on an earlier podcast with Peter Arcidiacono. This seems to be common in many disciplines, so addressing these issues, I think, could be really helpful. And one of the things that really impressed me was looking at the people in the network, or the people who are involved in this program. I’m not a biologist, but I recognize an awful lot of the names there. How was the TUnE-Bio network assembled?

Sarah: Dialing it back to those incubator years, and before our unsuccessful to successful outcomes, originally, Jim Lang and I were co-PIs, so we were both still at Assumption, and were both in the same center, and so we were working together on this, and I was actually really new to the field of teaching and learning, and didn’t know a lot of people. I started out as a psychology, emotion science, person, and only in the last 8 to 10 years moved into teaching and learning. So a lot of them Jim recommended, and then it was like a snowball. So we recommended them and some of those people said, “No, but have you thought about asking this person?” And so we kind of snowballed out, and we had our steering committee, we asked them for recommendations, and they went out from that. And then Jim retired. Then that’s when Michele Lemons my co PI who is a neuroscientist, biologist at Assumption, that’s when she joined. Jim’s still on our steering committee, but now Michele and I are co-PIs on the full proposal, and then we did a big webinar, we did a big launch meeting, and we just actively recruited. So it’s really kind of a snowball method. Also, Bryan Dewsbury is on our steering committee, and he has a beautiful essay, I think, called the soul of my pedagogy in Scientific American, and I had read that, and I was like, “Let’s invite that guy,” [LAUGHTER] and Jim was like, “Great suggestion.”

Rebecca: It’s always fun to see all of those folks assembled in the same place, virtually or otherwise. [LAUGHTER] How does this project connect to the concept of compassionate challenge that you focused on in Mind over Monsters?

Sarah: Well, since we’re focused on feedback, and I think we’ll talk about that in a little bit more, I see feedback at the heart of compassionate challenge. So my framing of compassionate challenge is that students, to be motivated and to learn effectively, they need both compassion and challenge, kind of that false dichotomy that we get into and dueling Chronicle op eds between like, “oh academic rigor” and “oh student focusedness.” Like we need all of it. And I think that we respond best and are motivated when we both are in a place where we feel psychological safety and where we feel understood and seen as people, but then where we also are challenged to rise to expectations. And feedback, I think, is just so critical for student learning, because what feedback is, is you’re giving students information about “okay, where are you at in your current learning journey, and where could you go, and how can you get there?” In that way, it’s stretching them saying, like, “Great job at the learning so far, but here’s all the other places we could go.” [LAUGHTER] But then we’re really focused in the project, on how can we give better feedback, and better feedback being compassionate, growth mindset, motivational, offered in time that they can use it, including more revisions of work, so that there’s a reason for them to read the feedback. If they assess them on a learning outcome, you give them feedback on how they did, and then they’re never assessed on that learning outcome again, I wouldn’t read that feedback. [LAUGHTER] And so I think feedback is really at the heart of compassionate challenge.

John: So right now, it sounds like much of the work of the group is done in working groups, and you have five working groups which are focused around different ways of providing that feedback. Could you talk a little bit about some of the work of these working groups?

Sarah: Absolutely, in the grant, what we’re doing currently is we’re developing tool kits, so we want to give faculty really practical ways that they could improve their feedback. And one of the other aspects of the grant is that it intentionally puts in the same room, often the same Zoom room, that we are gathering in person this May, educational developers and people from the scholarship of teaching and learning, and then biologists. And so we’re putting these minds together so that the biologists can provide the context of teaching biology, and then educational developers can provide the scholarship on teaching and learning. And we want to put them all together in a room, develop these toolkits that will help biology faculty teach in ways that improve feedback. And so one of the first things we did is we assembled these toolkit working groups, as you’re referencing John, and we just today decided to call them twigs. We keep saying T, W, G, and that’s very difficult to say out loud. And then we were on a meeting with one of our steering committee members, Linda Fergusson-Kolmes, and she was like, I keep wanting to call it twig. And I was like, “Let’s do it. Let’s do it.” So these twigs, [LAUGHTER] these each have co-leaders, and then they have members who are also amazing folks, and they’re focused on five different themes. So those themes are, first, how do we get students motivated to actually use feedback and actually read it? Because there’s some data that suggests that, especially when feedback is paired with a poor grade, students won’t even read it. So one group is developing tools to help faculty motivate students to uptake and use that feedback. Another is focused on peer feedback. Some of the tools in that toolkit will relate to LAs, learning assistants and teaching assistants, but then also ways that you can provide peer feedback in class. So motivation, peer feedback. One group’s all focused on classroom assessment techniques like clicker questions and other ways to quickly assess and get feedback on student learning. One of the groups is developing a toolkit on the seven principles of good feedback, asset-based feedback. And then finally, my favorite topic in the world, but we have some lovely volunteers who are willing to go there, AI. [LAUGHTER] if we’re doing something on feedback, they have a challenge ahead of them.

John: I don’t think we’ve had a podcast in the last couple of years that have not at least mentioned AI in some way.

Rebecca: This was yours, Sarah. [LAUGHTER] Now you can move on. [LAUGHTER]

Sarah: Yes, we’re done. Check the box. Check the box.

Rebecca: One of the things that we often hear is like feedback and grading are intermingled or tangled up together. Can you talk a little bit about decoupling of the two?

Sarah: Yeah, sure. We definitely saw this, especially in the qualitative interview. We tried to ask faculty separately about assessment, feedback, and grading, and we defined those for them ahead of time and in the process of the interview. And we defined feedback as information that’s given to students about the current state of learning or their performance on the assessment, other than grading. And then we wanted grading to be grading. Faculty found that very difficult to respond to those three things separately, because they’re all so integrated, and grading is one form of feedback, of course. We really tried to get them to focus more on things like written feedback on short-answer questions, and we have a subcommittee working on the qualitative interview coding. That’s Brian Dewsbury and Lindsay Wheeler and Michele and I, and we have a conceptual model of feedback that we’re building, and we really are thinking of feedback even as things like body language in response to students’ questions, like really expansively about feedback. And I think that the more we can decouple feedback from grading the better. And there’s actually studies showing that if you give feedback before you give the grade, if you like, kind of withhold the grade and you give the feedback, students are more likely to use it and implement it, because I think that the emotional power of the grade just blows everything else out.

Rebecca: As in, like the grade feels too final?

Sarah: Yeah, and if the grade is lower than you expected or desired, especially if it’s significantly lower, I think a lot of students get very anxious, and it can be very difficult to think really logically when your body’s all kind of in a disarray.

John: For many years, when I gave back exams, the students who did well would sit there and they’d be really happy and really not focused that much on going over it and answering questions, and the students that did badly just look kind of unhappy and just kind of set their scowling, which is one of the reasons why I switched to two-stage exams, where they took it first individually, and then it was such a different experience. I remember the time I took a short video clip of the students in the second stage, and I shared it with Rebecca, because it was just so impressive to see them actively discussing things and working through it, because it was so different than earlier experiences going over exams in class.

Sarah: Yeah, I love two stage exams.

John: And I’m reinstituting them after moving away during COVID [LAUGHTER] in one of the classes that I’m teaching. I’m looking forward to that again. You mentioned before that one of the main barriers that faculty face in trying to implement things was time, and certainly that’s a major factor. But are those the only barriers that faculty face when they try to change their teaching techniques, especially if they’re younger faculty, junior faculty in departments which may not all be using these types of techniques.

Sarah: Right off the bat, you identified one of the major ones that we heard is, does your department support innovation, and is there that support? And another thing that came up a lot, and I see this a lot across all my work in different institutions, is students [LAUGHTER] often resist innovations. And I think health science students tend to be disproportionately this type of student who is used to a certain level of grades and a certain level of positive feedback from their secondary education, and then they hit college and they want to do that same thing. And this has always worked for them, you know, these big exams, memorizing stuff, putting out the answer, like that’s worked for them in the past. And so I find when I’m working with faculty who are innovating, especially in the arena of grading, they get the most resistance from the students, who probably are going to get an A at the end of the day, because of that resistance. But those two things can combine, and I saw this at my previous institution, in the biology department actually, and there were some faculty who were really doing innovative stuff, both with grading, but also with active learning and kind of flipped classroom sorts of things. But then most of the department was not doing that, and they experienced more student resistance, I think, because they were in this setting where students would have that reassuring kind of traditional experience in other faculty at that institution, and then they would hit this one course with all this innovation and dislike it more than if more the department were innovating. So that’s another big one. There’s also, and I think this was in your question as well, but precarity of position, and that was one thing that we asked about on the survey so that we could contextualize the responses. Contract faculty and pre-tenure faculty, sometimes they innovate somehow, and it goes not so well, and then they really get burned on their course evaluations at the end of the semester, that that could put their livelihood at risk or their tenure trajectory. So that’s another big barrier, time, time, time, departments, really large classes, that it being difficult to increase the amount of feedback you’re giving students, especially things like written feedback or in person, audio feedback. If you have 500 students, that’s very difficult. So large class sizes.

Rebecca: One of the innovations you mentioned at the top was about alternative grading practices. And given that low grades are discouraging, and certainly one of the barriers for students succeeding in STEM fields, how does alternative grading sit with some of the recommendations coming out of your network?

Sarah: Interestingly, we were more focused on alternative grading in the early stages of the grant, we actually thought that was going to be a major focus of the grant, so the incubator was not honed in on feedback. It was more broadly assessment, feedback, and grading, and we asked all those questions about alternative grading. We moved toward feedback for a couple of different reasons, one being our sense that there was already amazing work being done on alternative grading by other networks and other authors, an entire ungrading conference, and feeling like that need was already being filled a little bit in the world of teaching and learning. But then also, we observed two things in the surveys and the interviews. One of the questions we asked is, How aware of these alternative grading methods? And then we asked about a bunch of critiques of traditional grading, and the extent to which people agreed or disagreed with them, and whether they had tried them, if they hadn’t tried them, why? And there were a lot of folks kind of innovating at the margins. So they weren’t going full ungrading, but they were including pieces of that, and there was some resistance to it. We heard from some people that they were not interested in it because of a variety of reasons, and so we didn’t see as high interest as we might have expected on alternative grading. But then we also saw that people were most dissatisfied with their feedback practices. So when we asked people to rate how satisfied they were with their current assessment feedback and grading practices, we saw overall, a fair degree of satisfaction, but much lower for feedback, significantly lower than for assessment or grading. And this came up on the interviews as well, that we heard a lot of dissatisfaction. People would often wince, [LAUGHTER] when we’re like, “What about your feedback? How satisfied are you with how often and the types of feedback you give?” And they would be like, “Oh, I should do better.” [LAUGHTER] So we saw that, both on the survey and the interviews, with such a high degree of interest in improving feedback compared to assessment and grading. And then also, we felt like all the alternative grading folks were already doing a great job working on that, and we thought we could maybe contribute more and have more of a novel contribution if we honed in on feedback instead.

John: So this project has been going on for quite a while now. What are the next stages?

Sarah: The next stage is very exciting. So the twigs, the toolkit working groups with the five focuses, have been working really hard, and we’re so grateful to them developing a draft of their toolkits. And then in May, we’re going to gather at Simmons University in Boston, although it’s going to be a hybrid meeting. So some folks will be joining virtually, but a lot of us will be in person, and the toolkit working groups are going to present their toolkits to the rest of the network, so not just people on twigs and the steering committee, but also people involved in the network more generally, and we’re going to give them, wait for it, feedback, [LAUGHTER] feedback on their toolkits, and then they will have a whole another year to refine the toolkits based on the network’s feedback on the toolkits, what people would see is useful to include or ways they could shape or tune the toolkits. And then there’s a last stage of the grant. The last two years of the grant is actually, and this is one of the reasons why I’m really happy to be talking with you today, maybe it can spark some interest out there. We also are going to offer some money from the grant to form regional hubs to apply for some funding to use the toolkits in local events. And so we imagine maybe there’d be like New England, Midwest, West Coast, and a couple different institutions can gather together. There’s a few stipulations. There has to be at least one community college or minority-serving institution involved from a non-deficit framework. There has to be multiple institutions interested, someone willing to host, but they can apply for these kind of vouchers to use, to bring in a speaker, or pay for some food or something in these regional events, to use some part of the toolkit in an event regionally.

Rebecca: It’s an exciting new development.

Sarah: Yeah. I like the idea of it. You just give people money to improve pedagogy and gather together. It’s like rare. [LAUGHTER]

Rebecca: It’s a nice luxury. [LAUGHTER]

Sarah: Yeah.

Rebecca: Weeding out is not just a biology thing. [LAUGHTER] It’s common in a lot of different STEM departments. Do you see that the recommendations from the TUnE-Bio project to be applied and expand maybe to these other disciplines as well?

Sarah: Absolutely, and we know it’s not just STEM but certainly feedbacks everybody. And we’re focused on undergraduate biology because that’s what the money’s for, [LAUGHTER] but a lot of us have at the heart, we just want to improve pedagogy across the board, and a lot of the toolkits, as they’re being developed, because we’ve been meeting with the twig co-chairs regularly… I think the classroom assessment technique twig is a little more biology focused. I think they’re developing actual biology modules that people can use in intro bio, but a lot of the other ones, certainly the seven principles of asset-based feedback and how to get students be motivated to implement feedback are not going to be biology specific, and are going to be useful to anyone teaching anything, I think. And the toolkits will be distributed through the regional hubs, but they’re also going to be just downloadable. We’re going to put them on our Qubes site. Qubes is a open website run by the NSF, and we have a membership. So all of these toolkits, people and teaching centers can download a workshop in a box. People who are teaching in their individual class can download the peer feedback, how to train students to give better peer feedback, so they’ll be widely open to everyone, and a lot of them are not going to be biology specific or stem specific.

John: When we were talking about the AI groups, you didn’t seem quite as enthused about the AI twig. Could you talk a little bit about some of your concerns about the increasing reliance on AI in higher ed?

Sarah: Yeah, we could have a whole thing about AI. I don’t want to have a whole [LAUGHTER] conversation about AI, but Pooja Agarwal, I don’t know if you know her, she does retrieval practice, is a widely known speaker in higher ed, but we had a bunch of meetings. We were going to do an edited collection called F-A-I, and it was all going to be just critical AI. So I’m not a fan of AI. I do think there are roles for AI in feedback, in particular, and I’m not completely resistant to that. And I think that if a student were studying alone in their dorm anyway, but there was some kind of responsive tutoring type of program that instead of doing flash cards or just underlining their notes again, they had this experience that was differentiated to them and where they were at in their learning journey, that could be very effective. My concern is that we’re going to instead replace not the studying alone in the dorm with AI, but a student coming to office hours and sitting across from an instructor and having this one-on-one conversation and developing a relationship and, oh, you just happen to also talk about an internship that the student could apply to, or students working together in small groups and giving each other feedback. So if AI is like, on top of all the other stuff we’re doing, like, I think it could be powerful and interesting.

John: Those are really good points. On the other hand, just to bring up one counter argument, we do know that first-generation students and students from historically minoritized groups are less likely to go to office hours and ask questions, and also maybe less likely to ask questions in class because of imposter syndrome or some concern that they don’t want to reveal that they don’t understand something. If they have a Socratic tutor, which is available 24 hours a day, seven days a week, they can ask it anything without fear of embarrassment, which may help them build up more confidence, so that they can then approach the instructor with questions, without being as concerned about not being able to phrase things well or revealing that they don’t understand things.

Sarah: That is a good counter argument. I would still go with the additive one, though, like, okay, let’s make that available to them, but let’s not stop all of the efforts that we do to try to draw them into office hours and into the work, into the relationships in the class, as long as we don’t, then be like, “Oh, it’s fine. I don’t have to do any of that inclusive teaching stuff anymore, because we have this chatbot,” additive, not subtractive, um hmm. [LAUGHTER]

John: And a great reference on some ways of creating a safer environment for students, a more comfortable environment where they feel more comfortable talking to their instructors is this book, I think, Mind Over Monsters is the title. [LAUGHTER]

Sarah: I may have heard of that one.

Rebecca: So we always wrap up by asking: “What’s next?”

Sarah: For the grant, the May meeting. This is definitely for me and my co-PI, Michele Lemons, and a lot of my steering committee and the twig co-leaders. This is going to be an intense four months I guess, now. So that’s the big thing, meeting together. I’m hoping it’s also gonna be really fun. I think that the network’s supposed to be a network, and I want everyone to feel like they belong to this, like community. But so far, you know, the twigs have been working kind of on their own, and the subcommittees of the steering committee. And I’m really looking forward to having everyone working together and playing together a little bit in the evenings, probably. So that’s what’s next for the grant. In terms of what’s next for me, I just signed a new book contract.

Rebecca: That’s exciting.

Sarah: So it’s called Where are all the Happy People? So it’s a psychology book, not a teaching book, and it’s about the fact that no one is happy, and how can we be happier? And so I go to different spots to try to find happy people and then build a model of happiness. So some of those spots are the nunnery. So I interviewed some nuns. Nude beaches is another. The college classroom, actually is one, and I interview Bryan Dewsbury for that. Burning Man is another. So I’m Lithuanian in part and there’s a burgeoning pagan revival there. So I’m hoping to get over to Lithuania with my sib kid who has been learning Lithuanian.

John: A somewhat different sort of research. That sounds like it could be a lot of fun.

Sarah: I’m hoping so. I just wanted to spend the next three years thinking about happiness.

John: Happiness has been a little sparse for academics, especially for the last year.

Rebecca: Well, I hope we find out where all the happy people are, and we can join them.

Sarah: Meet at a nude beach. [LAUGHTER]

John: It is 15 degrees right here today…

Sarah: Yeah. [LAUGHTER] maybe not. [LAUGHTER]

John: …or that’s the projected high later today. It would have to be one of those polar bear ones.

Sarah: Mmm, doesn’t sound safe.

Rebecca: …or happy. [LAUGHTER]

Sarah: No. Safe or happy. Shall be tucked in around a fireplace about now, I think.

John: Well, thank you. This is a wonderful project, and we’re looking forward to seeing those final toolkits. And I’m wondering if maybe there might be some TUnE math and some TUnE chemistry and TUnE economics and other projects in the future coming out of this.

Rebecca: Perhaps we’ll just tune the academy.

John: That would be much better.

Sarah: Oh, thank you both so much.

Rebecca: It’s always a pleasure.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on Apple Podcasts or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

John: Editing Assistance provided by Fred Llerena.

[MUSIC]

432. Inside Mindful Teaching

In challenging times, it is very easy for educators to be distracted from what we value most in our work. In this episode, Roberta Schnorr joins us to discuss how mindfulness practice can help us bring our authentic selves to our classrooms.

 Roberta was, until her retirement, one of our colleagues at SUNY Oswego. Her professional career spanned 40 years, including nearly a decade in public schools, over 25 years directing a graduate program in SUNY Oswego’s School of Education, and she has been a mindfulness practitioner for 20 years. She has taught and facilitated mindfulness in community settings, including a prison and a public library.

Show Notes

  • Schnorr, Roberta (2026). Inside Mindful Teaching. Mantra Books
  • Roberta Schnorr’s website
  • Apps/websites recommended by Roberta:
    • Insight Timer – many choices, with an option to save favorites. Use the search tool to see topics in the library. Perhaps search for types, like Breath or Body Scan or Anxiety. A few to search for and try out: Relaxing your Mind (9 minute guided breath practice), Getting Grounded (15 min) by Kaira Jewel Lingo, A Pause for Presence (11 minutes) by Tara Brach, Basic Body Scan and Breath practice (11 minutes) by Tara Brach, Safe Place Imagery (10 min) by Dan Roberts.
    • Plum Village App – (Offered by Plum VIllage, Buddhist community, but most practices are focused on Mindfulness with secular language). Suggestions to explore: Meditations→Deep Relaxation→15 minute offering from Sr True Dedication, Meditations→Guided Meditations→Short Meditations→Mindfulness of the body by Br Phap Dung, Meditations→Guided Meditations→scroll down to More Guided Meditations→ Learning to be a Human Being by Br. Phap Dung or What’s Not Going Wrong? by Kaira Hewel Lingo
    • Tara Brach’s Website – free web-based guided practice
    • Happier Meditation (formerly known as 10% Happier) – Dan Harris – paid app
    • Calm – paid app
    • Sean Fargo’s Top Guided Meditations

Transcript

John: In challenging times, it is very easy for educators to be distracted from what we value most in our work. In this episode, we discuss how mindfulness practice can help us bring our authentic selves to our classrooms.

[MUSIC]

John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

[MUSIC]

John: Our guest today is Roberta Schnorr. Roberta was, until her retirement, one of our colleagues at SUNY Oswego. Her professional career spanned 40 years, including nearly a decade in public schools, over 25 years directing a graduate program in SUNY Oswego’s School of Education, and she has been a mindfulness practitioner for 20 years. She has taught and facilitated mindfulness in community settings, including a prison and a public library. Welcome, Roberta.

Roberta: Thank you so much for having me, John and Rebecca. I’m just delighted to be here.

John: We’re happy to talk to you. It’s been a while. We’re glad to reconnect.

Roberta: Yeah, it’s great to catch up.

Rebecca: Today’s teas are:… Roberta, are you drinking tea with us today?

Roberta: You bet. Yogi ginger tea, my favorite, in my favorite tea mug with the reminder from Lennon and McCartney to let it be.

Rebecca: Love it.

John: Very nice.

Rebecca: How about you, John?

John: I am drinking a ginger peach green tea today.

Rebecca: I am drinking an Awake tea right now.

John: …which is probably good. [LAUGHTER] It’s been a long day for you.

Rebecca: It has been.

John: So we’ve invited you here today to discuss your forthcoming book, Inside Mindful Teaching, which will be available around the time when the podcast is released. What do you mean by mindfulness, to set the stage for the discussion?

Roberta: Thanks for asking. It’s a term that’s become quite common this day and age, and I think it has many meanings. By mindfulness, I mean that I want to cultivate both my attention, to be attentive to my actual life and my intention of how I want to be in this life, it really is a way of seeing and being in life. Mindfulness practices help me to grow my presence and to notice when I’m present or when I’m maybe stuck in a story about the past, whether it was 10 minutes ago or 10 years ago, reliving a meeting I just came from, or planning too much and getting caught in worries about the future, and bring myself back to the direct experience of this moment right now. So that’s kind of my working definition.

Rebecca: Can you talk a little bit about the origin story of your book and how your own mindful practice maybe has led to or influenced your book.

Roberta: Yeah, so let me start with my own practice, because that was the piece that came first. Like many people that choose to pursue a mindfulness practice, mine was prompted by a period of deep suffering and confusion. Who was Bobbi before mindfulness, who was Roberta? I was fast paced. I was an over functioner. I was productive and rewarded for it. I was over scheduled. I focused on doing, doing, doing and to hold that all up, I was really focused on being in control of a lot of pieces. When I was nearly 50, something happened, and something came up that disrupted that, and I fell apart. It was really an emotional falling apart, and I couldn’t operate from that anymore, and I felt helpless, I felt terrified, I felt very ungrounded. So I did the wise thing and I went to therapy. And during that period, I began meditating on my own based on some reading I was doing, and within just a couple of weeks, I was experiencing benefits of the practice. I wasn’t cured by any means, but I would experience after a mindfulness setting, when, for me, there were no apps, I was just like trying to learn to sit with my breath for five minutes, and then 10, and then 15, and I would get some relief. So I kept doing it, and then I began having some experiences of shared mindfulness practice in yoga classes at that time. And I co-started, co-began a local mindfulness group that meets weekly. We still meet weekly, and had benefit from that kind of shared energy of mindfulness with others as well, and went on some retreats. So those were the beginnings of my mindfulness practice, birthed during this time of deep confusion and suffering. It’s interesting, when that question comes up, I realize now that the seeds of this book were also being watered during that period, that very early period, although I had no intention of writing a book. I was surviving my experience, and one element was my therapy. While my therapist used different language, he didn’t talk about mindfulness, essentially, he was inviting me to be more mindful in my life. He was inviting me to carry out what he called experiments in different spheres of my life, which were primarily my family life and my teaching, and asking me to see what happens if I just showed up without trying to be so in control. Could I just trust and show up and respond and see how that goes, see how people respond to that. That felt pretty vulnerable, but I really trusted this guy. He was a very skillful person, and he was helping me, so I was taking baby steps into these experiments, and interestingly, they went well sometimes. [LAUGHTER] So those were some of my very first explorations of mindfulness in my teaching. I hadn’t labeled it as that. At the same time, I was just beginning as part of a writing group. These were eight women, all professors in the School of Education. We still meet. We meet monthly to share writing, to respond to one another’s writing. And because I was in that writing group, I began processing my experience through writing. I’d never been a person who journaled, but I started to write short pieces, personal pieces, and journal type pieces about experiences I was having. And then I eventually became brave and floated one to writing group, and it was received so beautifully and so tenderly, and I felt so supported. That writing group became another place for me to share more of my authentic self and practice with this direction. And then, as I really made a commitment to focusing on mindfulness in my teaching, as I had done more healing, I continued to write about those experiences for myself. It was a way for me to pay attention to what was happening in my teaching and to document it. In a way, they were like field notes… I’m a qualitative researcher, just for me. And I would share those with writing group from time to time. And they were all teaching. They’re all professors, and they resonated with them, and they really encouraged me to keep going and just write and get it down, and eventually, really encouraged me to share it with a broader audience. So I would say you can blame writing group for the book. [LAUGHTER]

John: Writing groups can be very powerful experiences, very productive experiences in keeping people moving forward in their projects. So, as you adopted mindfulness practices, how did that begin to affect your teaching and your interaction with students and classes?

Roberta: This is going to be a long answer. There’s a lot to this, and I really want to share some details in a bigger picture with our listeners. So first of all, there were observable ways that my teaching changed. I was slowed down in my body, my speech. There were more pauses in our class, still within a decent pace and flow as I facilitated. Our transitions were less rushed. We tried to do one thing at a time and then have some closure. There was more space for student interaction, for student sharing. But the biggest change is that mindfulness really reoriented my relationship to my teaching, and out of this long process of writing and reflection and experimentation, three insights emerged for me that I understand are essential for my mindful teaching. One is my professional knowledge, pedagogy skills that I bring to this teaching world, this teaching life. The second is this mindfulness of my inner experience. This is about the body sensations I experience, and the feelings and thoughts that can emerge from those. And the third is something I call intention, and intention is kind of a compass that helps me to stay on track with making my teaching offering a wholesome one. So I’d like to take a couple of minutes and unpack each of those for you and our listeners. So let me just begin with professional knowledge and skills. Like many professors, teachers, this was in the forefront. This was my identity. This was what I was bringing to my teaching. It dominated my relationship with my teaching in some good ways, but now I realize also with some limitations, I was pretty attached to people getting [LAUGHTER] my stuff. I was preparing special educators. It’s a complex professional role, and my question about what I was offering for myself was, what do special educators need to know, understand and be able to do to fulfill this complex role? There’s an overwhelming amount of stuff that good special educators need to know and be able to do. Mindfulness helped me to distill that, to figure out what are the essential elements for beginning special educators. On a practical level, I really cut back on how much we were doing each semester and in each class session. I cut down on the number of assessments that were required of students. These actions created more space and lessened the anxiety for myself and for my students. So that’s the first one. Professional knowledge and skills, still a piece of my framework, still important, my relationship to it has changed. The second element is mindfulness of my inner experience. Well, this was new territory that began emerging in therapy. This is about me first recognizing, just being aware of this feeling in my gut or my chest or whatever, this tension in my neck that’s arising, and be conscious of whatever feelings or thoughts might be rising out of that. Be able to recognize it, allow it to some degree, not push it down, run away from it, and then grow the ability to be able to be with it, to work with it without being overwhelmed, distracted, or to have my decision making derailed and be pulled around by my anxiety and operate out of more reactivity than thoughtful responses. These emotions still visit me regularly, I’m sorry to say, [LAUGHTER] but I can now be with them, and I have a different way of relating to them, and I have practices. So one thing is, I learned they come up in the flow of your teaching. I can’t stop and go sit on the cushion and take care of them for 10 minutes. So it’s just a matter of naming that anger and letting it know I’ll come back to you, but we’re going to move on with class. It’s not a cure. Sometimes I have to tolerate there’s still some discomfort as I continue to teach, but I’m not going to let that take over and then later on in the evening, or the next time I get some time to sit and practice, I can get curious about that maybe, and say, “Whoa. Where did that anger come from? What was that about?” I’m not sure it was about that student’s remark. What was that about? And try to have a deeper understanding. I’ll tell you one of the ways I talked about this. In 2013 I was diagnosed with cancer. My daughters were then college students, and one of the things I said to them, as we were all kind of experiencing fear, was: ‘Your job is not to control fear. Fear is going to be on the bus. You don’t have to try to kick fear off the bus or prevent fear from being on the bus, it’s going to be on the bus. Your job is, do not let fear drive the bus.” And that became our way of talking about allowing and managing this thing that was part of our experience. So this ability to be connected to my inner experience and grow some skillfulness with it is really foundational to my mindful teaching. The third element that I call intention, was the last thing to fully emerge in this process. The first part was there, and that is about this question, how do I want to impact my students, learning both now and in the future? And I had a pretty good idea about that, and that’s a broad question. That’s a broad intention. It’s more than graduating and getting a college degree. It’s more than getting a teaching certificate. It’s more than passing an exam. My response to that in my teaching work was, I want to prepare teachers who bring both the will and the skills to help all students maximize their capacities in inclusive learning environments. That’s a high order. Special educators serve a wide range of kids with a lot of learning characteristics, but that was the vision and intention, the aspiration and the vision I saw for my students as they were teaching in their teaching careers. Over time, part two emerged, and it was a different kind of question. That question was, “Who do I aspire to be as a teacher?” The first question was about, what I know when all the professional content and pedagogy and skills. This question was about being, so my response to that question, as I reflected on it and worked on it in this mindful teaching journey, became, “As a mindful educator, I want to make my best offering to all of my students from a place of presence and connection.” I think each educator has to sit with those questions themselves and figure out what they are specific to their teaching role and their aspiration. But for me, if I stay in touch with those questions, they become more internalized and they kind of serve as a compass. When I reflect before in my preparation, or during or after class or a meeting, an interaction, I know right away when things feel right, when I’ve mostly met my intention, and I know right away when I was not able to meet my intention, it feels wrong. So the question is, can I still bring some kindness to that, especially for myself, so that I can reflect and have some curiosity and maybe learn something from that? Were there conditions that I could have worked with better to be better prepared, or was my capacity low that day, whatever, and the very least, can I then also kind of let it go and move forward and not get stuck in it, so that I can begin anew. So those are the three elements of what I think are my real reorientation to my relationship with teaching as a result of bringing mindfulness, making it central to my teaching.

Rebecca: Can you talk about taking time to reflect on your practice and digest those feelings that you were having, and then intentionally making choices about reducing the content that you’re covering, thinking more about the essentials and having more room in a class, and then also thinking about all the things that you’ve identified. How did that really change your relationship with students? What does that look like? How is that different than it was before?

Roberta: Well, I think the first word that comes to mind is it’s more authentic. It’s more human. Our relationship has to be framed also about this professional journey they’re on, and the standards and things about that, but it’s not defined only by that. I think we can see each other’s humanity, and I can allow more of my humanity to be seen and to be felt in this relationship. I can be more open to seeing them as people and hearing what’s going on in their life. It doesn’t change the criteria for what we need to accomplish on this path professionally, but I think it can create a more nurturing and supportive relationship for teaching and learning, but just as people on a path together, on a journey together. It’s really helped me be a better mentor.

Rebecca: How does that differ from the relationship many faculty have with students that are not doing mindful teaching.

Roberta: Well, I can only speak for myself, because there was a long period I wasn’t doing mindful teaching. I’ll give you some examples of what it was like before. And before, I think that many students were nervous about how I might respond. Some students could go with this energy I was bringing, and they were comfortable, quite a few, really, but some students probably found me scary and unapproachable, I think maybe rigid. And I think those things probably were true, and they were really the experience of some students. I don’t think most, but I think some, and each student’s experience matters. As I began to practice intentionally with mindfulness, my perception is students felt safer. They could take more risks. They’re teachers, and now they’re going to be special ed teachers, and they were in our program in real teaching situations every semester, part time and then full time, and what I saw as I was bringing more mindfulness, is my candidates could bring more flexibility and more intentional decision making to their planning, to their teaching, to their reflection and adjustments to their teaching. There was less focus on what they thought I wanted and more trust in their growing professional capacities to make decisions and try them out and notice and shift, whether they worked perfectly or not.

John: Now you’ve talked a bit about how this has affected your teaching and interaction with students. How did the adoption of mindfulness practices affect the rest of your life?

Roberta: That’s another great question, because this isn’t something you do in one sphere, which is what happened to me. I was practicing mindfulness, and then there was like, “Oh, I think I need to bring this into my teaching.” [LAUGHTER] Like, that’s part of my life. And a funny thing was, I was writing in this chapter, and I told one of my daughters about that, she said, here’s a title for your chapter, “Damn it, now I have to change my teaching.” [LAUGHTER] To have integrity, I needed to make a shift. But how has it changed me overall? For me, mindfulness practice has been deeply transformative, deeply transformative in every sphere of my life. Physically, I experience much more settled energy. My nervous system is regulated more of the time. I realize now I was like living in a pretty activated state most of the time, I think from the time I was a child, and that meant that I was always on the edge of my window and easily, kind of triggered into reactivity. So that physical calmness was really new to me, and it’s really quite pleasant. I mentioned being more authentic, and that’s absolutely been a gift of my mindfulness practice that comes more naturally to me. It comes naturally to me. I can allow more vulnerability, more tenderness with myself, first of all, which allows me to allow that with others, including students and colleagues. I experience a lot more stability, especially noticeable when life gets difficult, when the unexpected happens, when you get that information like, “Oh damn, the cancer’s back.” With my mindfulness practice that doesn’t have to be a total crisis. This, too is life. I can choose how to respond and participate as I go forward. So there’s also been a shift in how I view both my teaching and whatever it is I’m doing. It’s not always called formal work at this stage, and that is that I learned first in my teaching to shift and view it as an offering, an offering where I could let go, really practice letting go of how I might be perceived, how my offering might be judged or perceived, and just focus on it as an offering and the conditions that I could bring to make my best offering. So today’s an example where I’m practicing with offering. You two have done a lot of podcasts. I don’t do podcasts. This is my first, so I was experiencing some anxiety as this date came closer, and I got myself back to like, “Oh, it’s like my class.” Like, what’s my intention? My intention today is just like my class. I want to make my best offering to our listeners and to you from a place of presence and connection. I know what I need to do to prepare for that, the conditions I have control over. So I made some extra space yesterday and today. You were very helpful to me in preparing for the expectations, for the conversation and the context, but it was really my job to take care of myself and do more mindfulness practice, and to prepare with both the content and my energies, and to use some resources to get ready to take care of the things that might make this the best offering I could make today. It’s very freeing to me to have this shift of operating from offering, really freeing.

Rebecca: We have frequent conversations with faculty, and we’ve had conversations on the podcast about people feeling overworked or overwhelmed or kind of a lot of things on their plate, many of the things that maybe you were describing earlier [LAUGHTER] and sometimes adopting a new practice or thinking about something new like mindfulness can seem overwhelming, or that it’s going to take time or effort from other things. Do you find that you’re spending less time on other activities so that you can focus on these efforts? Or can you talk a little bit about time?

Roberta: Yeah, time rules all [LAUGHTER] of us, doesn’t it? So first I will say that I think I am spending less time on some things, and I was even still in my teaching life, because mindfulness helped me get clearer on how to spend my time, and I didn’t have to overbook and say yes to everything. I could choose where I was going to be able to make the greatest impact with my offering, and I could see where sometimes I was spending time on things that took a lot of time but were unlikely to make much of an impact. I don’t mean in my classroom, but I mean extra things. There’s still never enough time. Life’s very full. But initially I did think of mindfulness kind of in that way, like real mindfulness meant I had to have time to, like, sit for 20 minutes every morning and do this formal practice, or 30 minutes, and I had to make time for these very formal ways of thinking about practicing mindfulness. But as I have grown in my practice, I understand it now as an orientation, a way of life for me, that’s become much more integrated. And there’s a lot of ways I was practicing even early on, and you mentioned some of these before we got started, Rebecca, about your trip over here to start this conversation. So when I would arrive at the school where I was teaching, it was a public school, and my candidates were going to be tutoring a student, and we stayed right on for a grad class. I would pull in, and I would try to stay in my car for just a minute and take a breath or two, no formal practice. And then when I got out of my car and gathered my bag of materials, I was pretty good at this. I tried to just take mindful steps from the car to the entrance to the school, they weren’t super slow, but to be aware of my feet on the ground, to drop out of my head, to look at the sky, to feel the temperature, to feel if there was a breeze, to notice if there was sunshine… once in a while. And just kind of get in my body for that transition from the last meeting, or whatever, to this teaching context, and try to stay out of going through the list of things in my head that we were going to do in class. So that’s one example. I’ve got to walk from the car to the building anyway. It can be a mindful three minute walk, and that’s practice. Another thing I do every morning is I get to have one cup of coffee a day, and I love my coffee, so that’s become part of my mindfulness practice. These days, I sometimes only have 5 or 10 minutes in the morning for formal practice, but I make my coffee as mindfully as I can. I pay attention to making my coffee. It’s the only cup of the day I want it to be, just right. [LAUGHTER] And I sit in my favorite chair with my coffee, and I do not open my phone, and I hold that cup with two hands, and I feel the warmth of the mug. I inhale the scent of the coffee. There’s a little cinnamon in it in this season. I take sips, I hold it in my mouth, and I really taste it and experience it. I sometimes congratulate myself on I’ve made a really fine cup of coffee today, and I drink my coffee as much as possible without reliving something that’s happened before or starting to go into my to do list for today. It’s a real practice, because my mind wants to go there. But if I can give myself five minutes just me and my coffee, that’s a little mini retreat. That’s part of my practice, even if I only get five minutes for a more formal, guided sit or walking. Yeah, often midday, during what’s kind of my lunch break, I have maybe a half hour to an hour and I put on an app with a 15 minute body scan. And I do not usually go to sleep, but I get in a comfy chair, recliner, and I listen to this body scan take me to attend the different parts of my body. It’s very relaxing, and when I’m finished, I feel like I’ve had a nap sometimes. So there are little things that I can do through my day that are not about scheduling extra time. Those are a few examples.

Rebecca: I mean, you should have maybe drank tea in the morning, but… [LAUGHTER]

Roberta: Maybe. I switch to tea for the rest of the day.

Rebecca: Ok.

Roberta: I drink a lot of tea.[LAUGHTER] If this was a morning recording, there would have been coffee. [LAUGHTER]

John: …and that’s not uncommon on the podcast.

Rebecca: I know that’s why I had to tease. [LAUGHTER]

John: Now, you mentioned your work with your pre-service graduate students, and in your book, you share a bit about how you introduced some mindfulness practices to them. Could you talk a little bit about what you shared with them and how they reacted?

Roberta: Yeah, I’d love to talk about that. So first of all, slowly. I shared nothing with my students in terms of introducing them to practices, until I had cultivated a personal practice and I had really been exploring bringing it into my teaching for several years. I was a teacher. They were becoming teachers. The more I saw the benefits of it in my teaching, the more I felt compelled that this should be part of their preparation. The first reason was I wanted to support their well being. These are grad students that were, for the most part, doing daily subbing. They were getting up and teaching from seven or eight in the morning till three or four, and then they were coming to grad class from 3:30 to 7:30 or something, with their tutoring to seven. It was a long haul. They were stressed. They were tired. They were anxious. There’s a lot of anxiety anyway in life, but being a grad student for me was also kind of a peak time. So I knew that mindfulness was a way that I could support some of their well being and maybe relieve some of that stress. I also did share a little tiny bit about how they might explore it in their teaching, because they were actively teaching. And mindfulness is always mindfulness of something. And the thing we shared was about teaching. So here’s what it looked like in the last few years, and this evolved over five, six years, from me sharing a little bit to then getting clearer on how I could be more structured and share a bit more. So as I mentioned, the context was graduate class in this public school, they arrive, there’s an hour of tutoring a student that they stay with for the whole semester. I’m on site, supervising and supporting. Then we come back together as a class and have our graduate class in the same space. So the tutoring program did not start our first week of classes. So the second graduate class, I spent most of that class as kind of a mindfulness workshop with them. I facilitated and guided them through a number of experiences with mindfulness practices, but we did body practice, we did breath practice, we did mindful walking, we did mindful eating, we did mindful listening, give them tastes of different things and process a little bit, and sort of giving them a menu or two for like, where were their preferences and what was working for them. And then I invited them at the end of that class to practice 10 minutes a day, five days if they could, in the coming week. And we were using Blackboard at the time for course management, and I asked them to write just a little bit about their 10 minute practice each day, so I could tell if they wrote that wrote that day on Blackboard, and I intentionally didn’t respond to their daily postings about their experience. I wanted it to be their experience, so I waited and read them at the end of the week, and then we got back together on Monday for our next grad class, and we spent probably 20 minutes sharing and talking about their experiences, which were overall quite insightful and positive for them. This was all ungraded. It was very clear in the syllabus. All ungraded. Everybody did it. Then we got on with the business of the next day we had kids coming. We got on with the business the rest of that class of like, all right, what assessments are we doing tomorrow? What are you going to learn about this student as a reader so you can start teaching? And then the next day, when they started tutoring, eventually it became our practice every single time to first meet as a group for five minutes of guided mindfulness practice, which I facilitated. And then it was like, have a great tutoring session, see you in an hour. That was what we did. And then I asked them twice during the semester to write me like just two pages maybe, something about your mindfulness and your teaching. What are you noticing? The other thing I did do the first few weeks was I shared a few examples of my experience of bringing it into my teaching with some school age learners I worked with, and really inviting them to notice their inner experience. When does the anxiety come up? What does it feel like in your body? Can you be more in tune to noticing the anxiety coming up before you’re feeling overwhelmed or frozen, and then giving them a few go to practices that they could use in the moment. So you’re in the flow of a lesson with a seven year old, the lesson isn’t going as you planned, or the kid refuses to engage, the kid’s stuck and doesn’t know how to keep reading. You can’t remember what to do. So those strategies were like, take two or three breaths or look out the window. What’s the sky look like in this moment. Look back at your kid. Start again. One student I remember wrote about using self talk. I remembered Bobbi saying, like, “if I couldn’t remember what to do, just give them the word and nobody was going to die.” So these little things, but it tuned them in and in their reflections, I was just so so surprised that every single student could identify something that was relevant to mindfulness, and many of them wrote really rich examples of how they were kind of working it in their teaching and in their lives. The biggest and best surprise was a full year after I had them in the fall, this group of students went out for their full-time internship, and they didn’t have any more support around mindfulness from any other faculty member, and I wasn’t with them in the spring, and yet, in their journals that were required as part of their internship seminar, many of them were able to cite examples of how they were bringing mindfulness to their teaching in this very Intense, full-time placement. So, responses were overwhelmingly wonderful. And not every single student, but everybody kind of got what it was and tried it out, and many had these really wonderful responses. I just learned a lot from my students and their mindfulness journeys and the courage they brought to trying these things on in this kind of high-stakes graduate teaching and learning situation, it was very affirming for me, also, that the experiences I was having with some mindfulness in my teaching were supported by their efforts. It was also striking that they were getting this much preparation in mindfulness, and they were brand new teachers, and they could bring these brand new things together and do something with them, like, wow.

Rebecca: In some ways, you’re describing big changes in people’s lives where this intervention is occurring. Grad school is a big change for people, or being in the classroom for the first time with their students can be a big change. There’s a lot of changes and challenges that all teachers are facing currently. We’re thinking about, like changes in AI, thinking about political attacks on education. The list goes on, like a laundry list of things that are on all of our minds today. And I can imagine that like in that setting, adopting a mindful practice could help alleviate some of that challenge, if we can move in with this attention. Can you talk a little bit about the first steps someone might take if they want to adopt a practice like this?

Roberta: Yeah, so first of all, I’ll agree, we are indeed in very challenging times, and what I always kind of share with people now wasn’t available to me as a beginning practitioner, is I share apps. There’s a lot of resources now. There’s a lot of great apps, some are free, that have guided practices in many forms, and it’s a great support for beginning a little personal daily practice, even if you only have 5 or 10 minutes a day, either in the morning, midday, evening, whenever you’ve got that space. In fact, we could share a few suggestions in the show notes, if you like, for people to check out.

Rebecca: Yeah, that’d be great.

John: We always end each podcast episode with the question: what’s next?

Roberta: You know, for me, I really, really enjoy and find it very satisfying to share mindfulness practices because they’ve been so helpful to me, and especially in these times that are very unsettling for many of us, and lots of change and difficulty. So one way of doing that is sharing my experience in the book. And for people that are interested and have some mindfulness practice going, and are interested in trying to explore that in teaching. I hope my book will be a resource to them. And the other thing that I’ve been exploring that is less explicitly dissected in the book, because it came after, is trauma-informed practices, and how I’m really integrating more of that into my facilitation, and I’m about to start in a new study group to learn more about group nervous systems and our shared energies, and I think that’s going to be helpful to me, not only as a facilitator and a teacher, but every group I’m in, including my family.

Rebecca: So it’s great to keep learning, right?

Roberta: Yeah, it sure is.

John: And trauma-informed pedagogy, I think, is especially valuable in these times.

Roberta: Sure thing.

John: Well, thank you. We really appreciate you joining us, and it was great to talk to you again.

Roberta: It’s been my great pleasure to talk with you, to meet you Rebecca, and to have this opportunity to reconnect with my Oswego family and beyond. So thank you so much for this podcast offering.

Rebecca: Thank you.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on Apple Podcasts or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

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