460. The Problem with Grades

Traditional grading systems encourage students to focus on final grades, sometimes at the expense of learning. In this episode, Jessamyn Neuhaus, Ashley Cambareri, and Cole Bailey discuss challenges associated with traditional and alternative grading systems.

Jessamyn is the Director of the Center for Teaching and Learning Excellence and Professor in the School of Education at Syracuse University. She is an historian and editor of Teaching History: A Journal of Methods. Jessamyn has published extensively in scholarly publications in the areas of history, pedagogy, and cultural studies. She is a recipient of the SUNY Chancellor’s Award for Teaching. Jessamyn is the author of several books, including Geeky Pedagogy: A Guide for Intellectuals, Introverts, and Nerds Who Want to be Effective Teachers, Snafu Edu: Teaching and Learning When Things Go Wrong in the College Classroom and she is the editor of Picture a Professor: Interrupting Biases about Faculty and Increasing Student Learning. Ashley graduated in May as an honors student with a degree in Inclusive Elementary and Special Education from the School of Education at Syracuse University, and will begin her new job as a 5th-grade teacher this September. Cole is a student in the Renée Crown Honors Program at Syracuse University, studying International relations. Ashley and Cole were students in Jessamyn’s Honors class on “Problems with Grades.”

Show Notes

Transcript

John: Traditional grading systems encourage students to focus on final grades, sometimes at the expense of learning. In this episode, students share their reactions to and experiences with traditional and alternative grading systems.

[MUSIC]

John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

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Rebecca: Our guests today are Jessamyn Neuhaus, Ashley Cambareri, and Cole Bailey. Jessamyn is the Director of the Center for Teaching and Learning Excellence and Professor in the School of Education at Syracuse University. She is an historian and editor of Teaching History: A Journal of Methods. Jessamyn has published extensively in scholarly publications in the areas of history, pedagogy, and cultural studies. She is a recipient of the SUNY Chancellor’s Award for Teaching. Jessamyn is the author of several books, including Geeky Pedagogy: A Guide for Intellectuals, Introverts, and Nerds Who Want to be Effective Teachers, Snafu Edu: Teaching and Learning When Things Go Wrong in the College Classroom and she is the editor of Picture a Professor: Interrupting Biases about Faculty and Increasing Student Learning. Ashley graduated in May as an honors student with a degree in Inclusive Elementary and Special Education from the School of Education at Syracuse University, and will begin her new job as a 5th-grade teacher this September. Cole is a student in the Renée Crown Honors Program at Syracuse University, studying International relations. Ashley and Cole were students in Jessamyn’s Honors class on “Problems with Grades.”
Welcome, Ashley and Cole, and welcome back, Jessamyn.

Jessamyn: Thank you for having us

Ashley: Yeah, thank you.

Cole: Happy to be here. Thank you.

John: Thank you all for joining us. Today’s teas are:… Jessamyn. Are you drinking any tea?

Jessamyn: No, I forgot, like a noob… [LAUGHTER]

Rebecca: What?

Jessamyn: You’d think this is my first time [LAUGHTER] I know. I totally forgot.

John: One of our most frequent guests… [LAUGHTER]

Jessamyn: [LAUGHTER] Nope, nothing.

John: Okay, Ashley?

Ashley: Yes, I’m not drinking tea currently, but with it being the summer, I’ve been drinking lots of iced tea, and my mom likes to make iced tea, and so I’ll use her iced tea and add like peach juice or some mint sprigs. So I’ve been drinking a lot of tea, but not right now.

Rebecca: So fancy iced tea.

Ashley: Yes, I like to make it a little bit fancy. [LAUGHTER] Yeah.

John: And Cole, are you drinking any tea?

Cole: Currently drinking coffee.

Rebecca: There’s one in every crowd, Cole. [LAUGHTER]

John: At least one.

Rebecca: Yeah. [LAUGHTER]

John: And Rebecca?

Rebecca: I have Zen today. I have Zen. [LAUGHTER]

John: That’s not like you. [LAUGHTER]

Rebecca: That’s not like me. [LAUGHTER]

John: Today I have a Darjeeling tea.

Rebecca: See, we’re both switching it up a little, John.

John: We are.

Rebecca: We’ve invited you all here today to discuss your honors class on “Problems with Grades.” Can you tell us a little bit about this one-credit SSAMYN: Sure. There were eight students total. We met once a week. It was a one credit class. The students came from a variety of profirst-yeara range of where they were in terms of their degree completion. Cole was a first year student, and we had some all through seniors, and like Ashley, who graduated. We had a primary text. We used Joshua Eyler’s book Failing Our Future: How Grades Harm Students and What We Can Do About It.

Rebecca: We know that book. It’s a great one. [LAUGHTER]

John: And you recently all presented on this at a conference. Where was that conference?

Jessamyn: That was the Grading Conference. It happens virtually every year, and we did a student panel reflections on the course, and I thought it went really, really well. I have been really pleased to facilitate more student voices in the conversations about grading, and I’ll pass the mic to Ashley and Cole if they have anything to add about the conference.

Ashley: Yeah, sure. I really enjoyed the conference. I think it was a great opportunity to talk about the class and really get more holistic thoughts on the class and kind of get to summarize my feelings, my thoughts, and share with people who are really interested in grading and grading reform. So I really enjoyed the experience of just kind of getting to chat with a couple of my classmates and with Professor Neuhaus and share our experience.

Cole: I agree with that. I really enjoyed the conference as well because I can confidently say that Professor Neuhau’s class was one of my favorites, or probably my favorite class I took my entire freshman year. Definitely a highlight. So being able to reflect on that with my peers was definitely a good experience.

John: And we saw reference to that, and we wish we were there, but we weren’t able to attend that conference this year.

Rebecca: I’m really curious, Cole and Ashley, how did you end up in this class? Is it one that you chose or one that you were required to take?

Ashley: Yeah, I can start with that. Yeah, so as honors students, we are required to take a certain number of honors credits. Being in my senior year, I had kind of saved some of my honors credits for my last year. I had a semester at the end where I kind of had some wiggle room. Throughout my other semesters, I was an education major, so studying to be a teacher. So I had a lot of field experience and stuff like that that I needed to get into my schedule. So I had a few credits left in that last semester that I needed to take care. So I was looking for little one-credit honors classes, and “Problems with Grades” was one of them. And as an education major, it felt almost like a no brainer to take that class. So I was really excited to be able to do that. So it’s kind of voluntary, but also we’re required to take certain honors classes, but we get to pick and choose which ones we do based off what fits in our schedule, so this is one that I definitely intentionally chose based off of the subject and my interest in it and its relevance to my future.

Rebecca: How about you, Cole?

Cole: This was a chosen class, not like required. Well, yeah, the honors college requires you to take some. I was looking for a class, and I just saw the description. I thought it was really interesting. I remember I was questioning whether I should do it or not because I really had a small window of time between this class and the following, like a 10-minute window to get across campus. But I made it work, and I’m really happy I made it work because this was a great experience.

John: What were the learning outcomes for the course? What was the primary focus of the class?

Jessamyn: We had three stated learning outcomes. First, the way I phrase it is: at the end of the course, students will be able to successfully: 1. summarize the historical origin of letter grades and describe several types of alternative grading systems; 2. explain some of the specific ways that traditional grades can create obstacles to learning in school settings; and 3. articulate the meaning of grades in defining and shaping your own education, including reflecting on your experiences with collaborative grading in this seminar.

REBECC: I know we’ve talked about this on the podcast previously, but can you remind us of that recent history of the traditional grading system? And then I’m really curious to hear how students responded to learning that history.

Jessamyn: Okay, so I didn’t know there was going to be a pop quiz [LAUGHTER] here on the… [LAUGHTER]

Rebecca: Sorry.

Jessamyn: historical. [LAUGHTER] The historical origin of letter grades actually ended up being… and this was on me… it ended up being the least kind of addressed one in the class. Joshua Eyler does discuss it in his book briefly, and because it turned out the basic takeaway and the one that really benefited our discussions the most was just the understanding that it had been fairly recent and tied very closely to standardization, rating, and ranking, and that there wasn’t something kind of inherently, like I always said, they weren’t inscribed on tablets of stone and handed down by God, this is the way we should do it. There is a history of it, and for me, it really struck me that it was like teaching history of popular culture in that something that all of us had taken for granted, all of us had experienced in one way or another, but had never really critically examined kind of the roots and causes of it. But I’ll pass the mic to Ashley and Cole and see what their perspectives are.

Ashley: Yeah, I think the thing that stood out to me the most while we were reading Joshua Eyler’s book was learning a little bit more about that history and learning that the history really came from a system that was originally used to rank students and figure out kind of where they were against each other. So rather than seeing, okay, how effectively are they learning the outcomes? How effectively are they accomplishing what we need them to accomplish? Or how on target are they with where they should be at this grade level? It was really to see like who’s number one and who’s at the bottom, type of thing. So I think it was fascinating to me to see that we’ve used this system that was used to rank students as the same system we’re using to determine how well students are learning the content. I think it’s interesting to really see that we’re kind of misusing it a little bit to figure out, like, okay, how well is the student learning the content? That’s not what it was originally about. So I think looking at the alternative grading systems, it really showed me how much our original system wasn’t made to actually understand where students are at academically.

Cole: Yeah, just like Ashley said, just through the book, I definitely learned a lot about alternative forms of grading. Well, I mean that’s what it was mainly about, but the whole concept how the current education system kind of pits students against one another, really just makes you wonder: like, is it truly for the student, or is it like for the number? And because of that, I definitely did enjoy this book, but I also enjoyed the discussions we had about it.

Jessamyn: What Cole just said was definitely something that came up repeatedly when we were discussing grading, and when students were discussing their own experiences with grading, and was something I hadn’t really expected, but was how frequently they talked about just like Cole said, for being pitted against each other and in competition when we know just as human beings, how much more we can learn when we feel safe and supported in the learning environment. So that was definitely an unexpected thing that I heard from students. Another unexpected and really heartening thing that I heard from students as they reflected on their experiences with grading, is that the potential harms of traditional grading really and truly can be mitigated, if not eliminated, at least reduced, by good course design and effective teaching practices. And conversely, the harms of traditional grading can be really exacerbated by poor course design, lack of communication, lack of trust with faculty members. The takeaway I really got about students’ grading experiences was that they can be very harmful, but that a lot of effective teaching practices really do reduce the harms that students experience.

John: You’ve mentioned a little bit about students’ reactions to the grading systems as being overly competitive. Could you tell us a little bit about how students reported their past experience with grading systems leading up to this course? Had they experienced alternative grading systems prior to this?

Jessamyn: So let me just frame it. These are very high-achieving honors students, so as a group, they had enjoyed a lot of success in academic settings, including earning very high grades. But they were readily able to identify ways that traditional grading had caused them and their peers and their friends a lot of stress, especially in terms of mental health and self-esteem, and created obstacles to a sense of classroom community and obstacles to their own learning. One thing I didn’t expect was how quickly students could identify how early grades start to have an impact on their experiences in school. Correct me if I’m wrong, Cole and Ashley, but I think everybody talked about becoming aware of grades very early in elementary school.

Ashley: Yeah, I think that’s definitely something that I spoke about a lot in the class. I talked a lot about my experiences in later elementary school. It really, for me, started in around fifth grade, I think. That was when I didn’t make the cutoff for advanced math, and I was really upset about it. And I saw a lot of my friends were in advanced math, and I was put in regular math, and I was constantly getting really good grades in regular math, and like really hoping that I would be in advanced math. And of course, now a little bit of a more grown age, I understand that I put a pressure on me that I didn’t need to have there, and really, as I grew into high school, I kind of realized that as long as I was learning and learning in a way that was efficient for me, I didn’t need to be stressing myself out over these extremely high-level courses. And I think with that was the stress of grades and making sure that I was getting grade in the ’90s and seeing that if I got a grade in the ’80s on my science test in sixth grade, I came home crying. Those are things that my mom would really try to say. Like, this is not about you. It might just be that your teacher needs to reframe the way that she’s teaching, or that there’s just maybe one concept that you’re having a little bit of a difficult time understanding. It’s not a reflection of who you are as a learner, or putting that pressure on myself, and then also in middle school I was really struggling with the competition aspect of it, and watching my friends get grades that were higher than mine, or having teachers who kind of pitted us against each other and made us feel like we had to compete for good grades. So I think the traditional grading system definitely put that weight onto me and onto many of my peers, of: “okay, you need to make this benchmark or else you’re not a good student type of thing.” So I think we talked a lot about alternative grading that kind of takes that stress off of getting a number grade that defined exactly how well you learned, and rather having it be a more formative process, more throughout the unit or throughout whatever you’re learning about. “Okay, let’s check in at this point, or check in at this point, or let’s use these standards and see how well you’re meeting each standard and how we can further your learning and get you to the place that you need to be.” Rather than “we’re at the end of the unit, here’s your grade. This shows how well you learned it or how well you didn’t.”

Cole: I agree with that. I’m pretty sure I mentioned this in class at some point, but up until third grade, I went to a school that specialized first with students with a dyslexia and ADHD. And it was after that summer I transitioned to a regular, I guess, public school in my local area. And I remember at a very young age having to do a bunch of extra work trying to keep up with my peers, especially in high school, it was very competitive because I started taking AP classes, and you could definitely see the difference –not just in the coursework, but also with the students taking the classes. Like some students were quite braggadocious about being in a higher-level class, but overall, I do think the current grading system definitely can be toxic.

Rebecca: It’s interesting when I’m listening to both of you talk because I have a daughter who’s just leaving third grade and headed into fourth grade, and I’m hearing some of these same kinds of things like bubble up in her world too because they’re receiving graded materials back, but interestingly, the school itself uses a four-point system, like exceeds, meets, approaches kind of a model for actual course grades that are submitted on a report card. But there’s still an understanding of this desire for like 100% It’s interesting, some of the same feelings that you’re talking about her in her life too.

Ashley: Yeah, absolutely. I also just want to add onto that a little bit of the feelings of your daughter. I think I felt that a lot in school too, as I said. And now going into a teaching career, I think understanding that it’s your job to meet students where they are and find the way of learning that works best for them. Because I think with this traditional grading system, it works great for some people. Some students are able to exceed expectations consistently, but then there’s other students who it’s not that they’re not smart or not capable of learning. It’s just that they might not learn in that way, and that evaluation doesn’t reflect all the learning that they have done along the way. So I think now going into a career of teaching and understanding that it’s my job to make sure that my students don’t feel like learning isn’t for them because learning is for everybody. So it’s the weird time to be in elementary school and kind of figuring out this whole grading situation and that you’re really being evaluated so heavily.

Jessamyn: Sorry, not sorry for that, Ashley… [LAUGHTER] putting all these thoughts in your head. And everybody talked about this at one point or another, the way that they experienced traditional grading as a system where it was wrong and bad to make mistakes, and that learning, which is so contrary to what learning actually requires, which is making mistakes, and as very high achieving students at a very high-achieving institution, that was pretty mind-blowing, and they identified very readily that making mistakes should be part and parcel of how you’re assessed. But with the traditional grading system, they often felt like they couldn’t make a mistake.

John: One of the things that seemed to come up in the comments there was that the traditional grading system led to a focus on getting the highest grades without as much concern for the learning. Is that the sort of perception that was common in the class?

Jessamyn: Yeah, I think so. And interfering with learning, and also I say interfering with being able to reflect on and even enjoy learning, that that got lost pretty quickly. I remember one student, we were talking in class, all of us together when we met for our midterm grading conference. He was a junior, and he said he couldn’t remember ever having had an opportunity to reflect and articulate exactly how successful he’d been in learning and what he wanted to keep learning and how he was doing in the class. And all of us agreed it was quite bizarre that you could become a junior in college and never remember having a chance to honestly articulate “Here’s how my learning is going. Here’s things I’m interested in. Here’s where I want to do a little better.” So, interfering in that way with the process of learning.

Ashley: I think Professor Neuhaus really summed it up pretty well. I think we did a lot of talking about how our learning processes were really reflective of just focusing on the end result and a grade, and just kind of making it through a lot of the time throughout elementary school, middle school, high school, and how that was really the emphasis placed often by just the grading system and what we were learning.

Rebecca: I’m curious whether or not the conversations that you were having around grading just even changed your perception of what was happening in your classes during that semester.

Ashley: Yeah, for sure. I can speak to this a little bit. I was in a lot of classes and my education classes were often based off of projects or watching our observations of us teaching, and more grading based off of what they were seeing of our learning, rather than an exam or more traditional grades. But I did have a couple classes that semester that were graded based off of here’s what we’re learning, here’s a lecture, here’s your homework assignment, here’s your test, and yeah, I think as I’ve gotten older, I think those types of classes I have more of an awareness of what works and what doesn’t for me, and if it’s a subject that I find comes easily to me, then those classes are totally fine. I can listen to the lecture, I can do the assignments, I can take the test, and I’m fine. But if it’s a subject that I’m not as interested in and doesn’t come as easily to me, then it’s detrimental to my mental state. Like in high school, I was taking math classes that were really hard and that just didn’t work for me. I was constantly struggling, and yeah. So I think throughout my college classes, I definitely saw like, okay, am I doing this for the end result of an A, or am I doing this and actually learning the material? So our “Problems with Grades” class definitely helped me reflect and see how much did I learn in this class versus how much did I not learn and just do the assignments and accomplish those tasks to get the end result grade.

Cole: Often I would reflect on what we discussed in class, like in my following course, which was like 10 minutes after. And this was a very traditional course. It was the slideshows and lectures, and I would look around the lecture hall and twice a week, constantly, people are just always just doing anything but taking notes, or maybe just jot down like two sentences every like 10 minutes. But it really had me thinking, like, is this really the most efficient way to teach this class? And I would always circle back to that thought. But yeah, this class definitely did allow me to like broaden my skill of thinking.

Jessamyn: Cole, you also had an interesting experience. You wrote about it on LinkedIn. You had an interesting experience where, towards the end of the semester, in another class, a grade had been entered incorrectly. Do you want to tell a little bit about that?

Cole: Yeah, [LAUGHTER] very frustrating. I’ll say that. So, we had three exams over like the whole semester, and my professor put in like the questions that I entered into a calculator for the exam three, and because like the questions like reoccur on the final exam, I got those questions right. But overall, I just like bombed it. I was like, how did I get this awful of a grade? I didn’t even remotely get close to passing this. But yeah, I sent an email within the week after getting it, and then he got back to me. The professor just said it was his mistake for answering this wrong, and explained how he did it. But at the end of the day, I was happy that I actually did get like a desirable score. But it did make me wonder: how do you just end up putting in like the wrong test into your grading rubric? Was there a lack of organization there? I don’t know. I just think about that sometimes.

Jessamyn: Well, how incredibly high stakes it was. So everybody makes mistakes sometimes, including professors, including on the learning management system. But it’s when it’s so high stakes and it means so much, o ne little wrong entry has this really devastating ripple effect, and I think that story really illustrates an important takeaway that I saw a lot of the students leave the class with is that I felt like a lot of them left more empowered in their academic setting, a little more cautious about measuring their own and others’ academic success and learning solely in terms of grades, but in Cole’s case, this is the system – it’s the grades. But being a little more empowered and understanding more about where grades came from hopefully will help the students like Cole who are still in college navigate those kinds of issues around grades with a little more agency.

Rebecca: It’s interesting, right? That sometimes grades can feel like they’re done to you. In the case of like an error, it’s like a grade done to you, and then you feel helpless or powerless, and like, how did this happen? Or you feel maybe like you’re unworthy or something like that, and don’t feel empowered to ask about it or to question it. We just kind of accept it because we treat it as like an authority. So, good for you for raising the question and not just accepting it. Hopefully, we can get more students to be empowered to ask a question if it’s unclear or unaware. Because I think these mistakes do happen sometimes, and it causes a lot of anxiety and stress, but also can cause inaction if students internalize that grade.

Jessamyn: Yeah, and from the faculty side, I mean, talk about stress. We’re so stressed out at the end of the term. If you’re grading a bunch of high-stakes exams, that’s stressful, not just for students, but for you. And I told them at the beginning of the semester, this is a class I’ve been dying to teach for a long time, because for years now I’ve been frustrated at the end of the semester entering final grades, and for a wide range of reasons. Sometimes I’d enter a final grade and be like, “Wow, this just doesn’t really reflect what I think happened for good and for ill. Like, no, I know this student learned and flourished and did a lot of important things. The grade doesn’t reflect that. I know this student was coasting through or was just jumping hoops. Did they really learn? Did I change anything about anything for them going forward? So there was a lot of frustration on my part, and then that high- stakes part. When a student comes to your office, when a student tells you that a bad grade is a huge flippin’ deal, they are not exaggerating. It defines who they are as students in so many ways for themselves and for others, and that is stressful not just for students but for us.

Ashley: Yeah, I also think coming, more from the student perspective, it is really jarring to not know where you’re at academically. Like I think for Cole receiving that grade. He was like, “Wait, this doesn’t make sense. But also, maybe it’s correct,” and the possibility that “okay, wait, maybe this is right,” and like maybe accepting that you didn’t know nearly as much about the subject or nearly as much about the class as you thought you did is a very jarring concept. I think finding out at the end, like, oh, according to whatever grading system my teacher is using. I didn’t meet the standards. I didn’t meet the expectations. It does take a toll on you mentally and makes you feel like, “man, what did I do wrong?” When in reality, if you use more of a system that evaluates students throughout the process and helps students understand where they’re at each step of the way, then you won’t end up at the end feeling like, “Whoa, wait! I thought I knew a lot about this topic, and I actually apparently don’t know anything.” [LAUGHTER]

Cole: I think Ashley summed it up tremendously. For that week, I think my professor was on vacation or something following the end of term, so it took like a few days for him to get back. And I remember those few days, I just couldn’t sleep. I was terrified because it dropped my GPA more than I’d want. And I will say this wasn’t one of my easier classes. I did have to put in a lot of extra work for this course, but to see like a grade that jarring just plummeted my hopes. And I remember I was visiting my brother in Canada at the time, and he would want to go out and do stuff. And I was like, I got to get this figured out before we do anything.

John: So, in this class, you explored a variety of alternative grading systems. What were some of the other grading systems that were discussed? How did students react to them, and had they ever experienced those in earlier classes?

Jessamyn: Yeah. So, in addition to Eyler’s book, students chose two scholarly articles to read. I gave them a huge long list because there’s been a lot of work published in the field on research on grading. In those articles, we looked specifically at specifications grading, standards-based grading, and what the authors termed ungrading. And then we also read some of Eyler’s discussions about some of those systems. I think that students were very interested, surprised that these existed. Most hadn’t experienced any type of alternative grading, although a few people had a few isolated instances. I will say though that in a way that really filled their professors’ heart with pride, they brought the same critical lens to alternative grading, and some of them could get so complicated so quickly, and some of the scholarly articles about alternative grading just get so complex. So students raised, like Jesse Stommel says, ungrading is raising a critical eyebrow at traditional grading practices, and students brought that same kind of raised eyebrow to alternative grading as well.

Ashley: Yeah, I think it was definitely a lot to take in with all the new grading systems that we looked at, and it’s kind of a mind warp when you’ve been graded the same way for your entire education to understand that there are other ways. But it was also interesting to see like where in my educational past I had these little hints of alternative grading. So, like, I had, in one of my college courses, a professor who did use a more standards-based grading approach, and we would do a task, and it was more like, “How well are you hitting these specific standards and stuff like that?” But ultimately, when you’re going to and attending a university that uses a GPA scale of 4.0, etc. you do have to eventually have a grade put in. So as much as we were learning about these grading systems, we were still graded traditionally. But I think I had little peeks of standards-based grading, and just really thinking about how these alternative grading practices focus on the process of learning and not the outcome. I think that was the main difference I saw was that our traditional grading system focuses on an outcome and penalizes the process of trying and failing. So we see failing as being a bad thing. You didn’t learn what you were supposed to learn when in reality to reach the specific outcome you need to try and fail sometimes. So I think my first reaction to the alternative grading was that it allowed for and encouraged the process of trying, even if you might have ended up failing and not accomplishing the goal. When you fail, you learn. So that’s a part of the learning process, which I think alternative grading really focuses on, and shows that transparency to students of, “Hey, you’re trying here. This is what you can learn from it. This is where we might not have hit where we wanted to, but I can now see as your teacher that you need extra support here. So let’s continue in that direction.”

John: A follow up for

Ashley: As you go into teaching, are any of those grading systems something that you might build into your own practice?

Ashley: Yeah, for sure. I think looking at the curriculums that I’m going to be using, I’m just kind of starting to dip my toe in and see what I’m going to be using this coming year. But I think an important part for me is even if I’m using a traditional grading system in my classroom, or that’s what the curriculum uses, there are still ways that I think I can make it a little bit more alternative. Like I think for me, an important part of my education and being in this class, one of the things that we did in this class was collaborative grading. So we would sit down with Professor Neuhaus and we would talk through kind of where we felt like what we learned, how we met the standards, and I think that just conversation of “Hey, where are we at?” or “Where do you feel like you’re thriving? Where do you feel like you need support?” or “How do you feel like you’re meeting these” was important. And I think in my classroom, I can definitely sit down with my students, even if it’s two minutes once a week with each kid, just say, “Hey, how are we feeling about math,” or “how are we feeling about the book you’re reading,” or having that kind of approach of “let’s talk through this,” or being transparent with them, especially as fifth graders, of “Hey, this is why I’m noticing, so this is why I’m providing you with the support.” I think a lot of the time we feel the need to hide that support from students and hide the fact that maybe they’re not where they should be, but I think that’s such an important part of using alternative grading and incorporating other elements is trying to say like, “Hey, this is where we can support you and making the student a part of the process.”

Rebecca: I think what I’m hearing you say, Ashley, is one of the things that’s often missing is that constant feedback and the ability to adjust, and that’s baked into some of these alternative grading systems. But we can also have those same features in other spaces. [LAUGHTER] So I find it interesting that you’re pulling out some features or things that really speak to you. So I’m curious, especially as Jessamyn had noted that there was some eyebrow raising [LAUGHTER] towards alternatives. So I’m wondering if there’s other features of alternative grading that bubbled up as features that students really leaned into or really enjoyed, but also features that maybe were really problematic or that they were challenging. For example, the level of complexity of some of these alternative methods.

Jessamyn: Yeah, I think the sometimes convoluted mechanisms of some of the alternative grading systems. Several students did point out that their experiences in some disciplines really did require some straight-up traditional exams and traditional grades… some STEM classes, and some other classes that students felt that way about… and I guess the other thing would be that, like Ashley said, that in most institutions, at the end of the day, there is a letter grade. So, how to live in that reality and provide those opportunities for mistakes and not pitting students against each other – that was some of the big takeaways.

Cole: As far as takeaways go, I think the biggest takeaway that I have is that students comes first. I mean, at the end of the day, it’s like educating the youth, the next generation. But this course really just allowed me to see while the student may come first, how does the system push against the priority of that? So I really do think, as Ashley said, being an educator now, teachers should able to sit down with each student and figure out their individual needs and stuff like that.

Jessamyn: Yeah, when it came to the actual grading of students for this class, it was an interesting problem putting together the syllabus. Like, how are we going to actually do that? And I will say I’ve never told anybody this, but my first draft of the syllabus was so overstuffed. I was going to try a whole bunch of different alternative grading. Like this assignment, we’re going to use this kind of grading. This assignment we’re going to use that kind of grading, and I knew it was too much content, too much stuff to cover, but I was still mulling it over when I went to the POD Network annual conference in November, and I went to a session facilitated by Jessica Tinklenberg and Jeremy Schneider about what they called negotiated grading. And Jeremy Schneider talked about the way he had used it in his first- year large writing classes, and I thought that really is the way. So I threw out everything I had already done, and I redesigned it to be a collaborative grading experience for students. So the requirement was the students over the first half of the semester and then the second half of the semester compiled into a portfolio evidence of their progress towards the learning outcomes, the documents and documentation that reflected their engagement or their reflection on the course material. They also did a field report where they came into class and talked about what kinds of grading systems they were experiencing that semester, and then I met with each student individually, and we collaborated on their grade. And I just have to say here too that I would never plant a flag and say this is the only way that you can do good grading. I know our embodied positionality, personality, teaching context – all those things shape what kinds of things we can try. But for this class, it worked really well, and it was very difficult, I will say. I have used aspects of collaborative grading before, but not for a whole class, and not for a whole class that was critiquing grading. [LAUGHTER] So I gave them a list of questions. They knew ahead of time, all semester, what questions I was going to ask at the midterm and then the final. And the final question was: “Show me the evidence of the learning in your portfolio and tell me what grade you think this has earned.” And so it was like we had spent all this time critiquing the limits of grades or the problems with grades, and then we had to say, “Well, but what’s the grade?” [LAUGHTER] So it was very new and different, that aspect of it. Like I said, I had done some types of this before, but not when we’d been talking about grading. And I just have to share this story about a class about the midterm grades and it stars Cole. So this is what happened. We had a class meeting right before our midterm grade conferences, and we were viewing the questions I was going to ask. And Cole asked me to tell the class… he was like, “But how specifically are you going to determine our grade from this meeting, like, should I be extra prepared? Would that earn me a better grade?” And I said “That’s such a good question. And no, really, you and I together are going to discuss this, and together we are going to decide what your grade should be.” And Cole was like, “Well, that sounds really radical.” [LAUGHTER] “I know. Yes, it is.” He’s absolutely right. It fundamentally upends a really basic power dynamic, a basic top-down power dynamic. And Cole’s authentic honesty was a constant throughout the seminar. He said, “Well, that sounds a little bit scary,” and I was pretty sure he didn’t mean I was scary, but I said, “So what do you mean?” And he said, “Well, that means it’s my responsibility. I have to take responsibility for this.” “I know, that’s right.” It was a huge light bulb moment for everyone, including me, because Cole was really pointing out how traditional grading, even with highly, highly capable, high-achieving students, it can reinforce passivity, this lack of agency, the sense that students are given grades, and they feel that way for a good reason. When the instructor wields that ultimate power over the grade, and the grade determines so much about students’ success,that can really undermine students’ sense of their own agency in learning, their own responsibility for learning. Cole, I hope it’s okay I shared that story.

Cole: It’s more than okay, and I can assure you when I said it’s scary, I wasn’t referring to you. [LAUGHTER]

John: And there were no FERPA violations involved in any of that, so we should be okay.

Jessamyn: Oh yeah, that’s good. [LAUGHTER] No, no, no.

John: For the last three and a half years or so, we haven’t really had many podcasts that did not at least bring AI into some form of the discussion. And one of the things that when we do workshops on campus about faculty addressing AI, one of the things I often suggest is that our traditional grading systems tend to have students focus just on getting the highest grade they can, without focusing as much on learning. What do you think about the possibility that using alternative grading systems, where more of the focus is on learning and reflecting on learning, might that affect students’ willingness or inclination to use AI as a substitute for learning, just to get that highest grade, since that seems to be the focus of so much of the current structure?

Ashley: Yeah. So this question actually reminds me a little bit of… I had one thing I wanted to add to a question that Rebecca had asked, which was about if we had any like hesitations or what our critical thoughts were about alternative grading, and if there was any downsides that we had seen. And one of them actually was that if there’s not that grade that you’re trying to achieve, what’s going to motivate students? Because a lot of the time we see that the grades are the motivation. And I think in terms of looking at these alternative grading systems and trying to figure out what’s going to motivate students to do their best and to actually learn, as opposed to either learning to get that highest grade, or if we’re using alternative grading, using AI or some sort of help to just get the process done. I think it really comes back to that intrinsic motivation and fostering a love for learning and the importance of learning in your classroom. I think that’s one of the things that I’m really aiming towards for my classroom is making sure that I’m instilling that love for learning in my students and showing them how learning and knowing all this information and understanding the world from a more critical lens can help them be a better person, help them be more knowledgeable and be able to really know things and go into situations feeling equipped to handle them. So I think it’s definitely a battle, especially in colleges and high schools, to not have students be using AI to get the assignments done. But I think for me, I found that when I was really interested in what I was learning, and I had a relationship with my teacher, and I wanted to show them too that I was interested in what they were teaching, and that I wanted to hold up my end of the bargain and learn and actually understand things. That that is really helpful in terms of kind of fighting back against this use of AI to help accomplish tasks in schools.

Rebecca: Sounds like we have a bright future in education. [LAUGHTER]

Jessamyn: I know. That school is super lucky that hired you.

Ashley: Oh, thank you.

Jessamyn: I would say also there’s a bigger picture issue, and it goes to what I was saying earlier about the power dynamic. And I have found over the course of my many many years of teaching that if I can collaborate and work with students to address things going wrong and problems that arise, it is always more effective than if I just try to implement what I think should happen. And again, a lot of that I was able to develop over a long career with employment security and certain positionality privileges, but this is probably going to be out of date by the time this podcast airs in a month, [LAUGHTER] but the problem of offloading certain tasks to AI is one that I would say if I was encountering in my class, I would say, students, what can we do about this problem, and then see what we can come up with. Everything is changing so quickly in that area. There’s so much fear and uncertainty that it seems to me that really working with students is not just the best option, it’s really the only option. And in my experience, and I have taught at a variety of institutions, the students rise to the occasion. So when I’ve encountered problems like everybody’s looking at their cell phone instead of engaging in class, what can we do about this? Let’s do an anonymous survey. Let me throw out some suggestions. Let’s brainstorm together and come up with some strategies, and then revisit that halfway through the class. And I think the same thing applies to this use of AI in the assignments. Is there an assignment that I think is particularly important, and I’d be really nervous, will students use their own brains to do this? Then I’m going to have to bring them, actually, like you were saying, into the conversation and to see well, what do they think about this? How can I make it seem more relevant? What can I do in terms of maybe offering a way to practice or make mistakes, but I need their ideas and their voices in that conversation, like this one we’re having right now.

Cole: Just a comment on it. I do think AI does reflect a sort of I don’t know if failure is right word, but ideally, if you could get by without using it, that’d be more ideal. Because at the end of the day, I do think AI is like a tool, and it should like stay a tool, not like an asset for you to pass. Because as soon as you’re relying on it for every assignment, for example, I think at that point you need to reevaluate if this is the course that you should be in. I remember I would use AI to make test reviews. I would copy paste my online notes into an AI engine, and I would be like make a 20-question test where you’re using the following format, save the answers for the end. But that’s how I would exclusively use AI. Other than that, I would go out and do my own research. I would use my own intellect for my assignments. But of course, I have seen my peers use AI in different ways that they use AI. And at the end of the day, it really I think does come down to the educator to make sure that their content and their teaching style is like engaging enough that your students really do leave the classroom or leave the lecture hall with a sense of understanding. I took some higher level courses this past semester where I did leave confused and I’d have to look at the textbook for an hour or two each night, just to try to catch myself up, and it’s situations like that where I do understand why a student would resort to using AI.

Ashley: Yeah, I think it’s definitely where we live in a day and age where there’s so many people who are turning to it for even small things, and I think definitely in school settings, I see a lot of my peers turning to it and using it for whether you know it can be argued either way of if it’s an appropriate use or an inappropriate use. And AI is so new in the grand scheme of our history that we’re still in the thick of figuring out what’s appropriate. And obviously, each person has their own opinions. But kind of going off of what Professor Neuhaus was saying, I think involving students in those conversations, is also, I agree so critically important. As a student, I always really appreciated when I felt like I was being involved in the conversation. There was one time during our class where Professor Neuhaus said, “I’m actually gonna leave the room. I want you guys to talk about this without me here, and then I’m gonna come back and you tell me what you came up with, or what you like.” We really felt like we had a lot of autonomy over what was happening in the class and the questions that were asked, the things that were talked about, and I think involving students in the conversation and showing them that you really do value their input can increase that motivation that I was talking about earlier. And I think with AI having conversation of, “Hey, this is something that I’ve noticed. What do you guys think about it? How do you feel?” And rather than it being like a “gotcha, you’re not allowed to use it.” Kind of involving in the conversation of this is something that we’re all working through together, all of us as a team against the problem, rather than a teacher versus their students type of thing.

Rebecca: What I’m hearing thematically is a lot about the role emotions play in grading, but also in whether or not you might feel like you need to resort to using AI in certain contexts. And so, as I was listening to Cole and Ashley today, I’m thinking about the times when you’ve highlighted the importance of feeling a sense of belonging, or a collaborative environment, or a good relationship with a faculty member, [LAUGHTER] and that you feel like you can achieve something, or that it’s possible. Those are all things that seem like a lot of different kinds of classroom settings can cultivate those positive emotions that might lead to a more positive experience.

Ashley: Absolutely.

Rebecca: All right. So we always wrap up by asking, “What’s next?”

Jessamyn: So I am currently completing a manuscript, a book-length project on teaching and learning with the Unessay that will be published in the Oklahoma University Press series “Teaching, Engaging, and Thriving in Higher Ed, and of course, I will continue here as the Director at the Syracuse Center for Teaching and Learning Excellence, and I hope to be able to teach this class again. I won’t be able to teach it this year. I’m hoping next year.

Rebecca: Awesome.

John: And when will that book be coming out?

Jessamyn: As soon as I finish the revisions that I just got from the readers, and I kill off all my darlings.

Rebecca: oh, oh…. [LAUGHTER] How about you, Ashley?

Ashley: I’m starting my new job as a fifth- grade teacher in this coming fall. So just a few more weeks when this podcast comes out, it’ll be right around my time where I’m doing my new teacher training. So I’m very excited for the year ahead. I think it’s going to come with lots and lots of learning. I think it’ll definitely be a rigorous year, but I think it will be a lot of fun, and I’m really excited to be able to accomplish what I’ve been dreaming about for the past many years. I’ve wanted to be a teacher since I was a wee young child, so even though I’m dealing with some stress about the school year and planning and all that stuff, I’m constantly reminding myself that this is what I’ve always wanted, so I’m very excited and very grateful.

Rebecca: We wish you the best in your new adventure.

Ashley: Thank you so much.

Rebecca: How about you, Cole?

Cole: I guess begin sophomore year, [LAUGHTER] and see where that takes me.

Rebecca: It’s a good attitude.

Jessamyn: Cole, You’re doing the library advisory board next year, right? And you can follow Cole’s Adventures on LinkedIn, his professional adventures.

Rebecca: That’s great.

Ashley: I really appreciate you guys giving us the space to talk about it and asking such thoughtful questions and hearing about what we have to say about the class, especially for Cole and I. I think being a student and being involved in the conversations. Obviously, now that I’ve graduated, I guess I’m technically not a student anymore. But at heart, I still am, [LAUGHTER] and I think it was a great experience to get to talk so thoroughly about our experiences. So, thank you.

John: Thank you all for joining us. This is a really interesting topic, which I think more and more faculty are considering.

Rebecca: Yeah, and we appreciate you all.

Jessamyn: Thank you

Ashley: Thank you so much.

Jessamyn: Thanks for having us.

Cole: Thank you very much.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on Apple Podcasts or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

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459. Mental Health in College

A growing proportion of college students report mental health challenges, but most student affairs practitioners, campus leaders, and faculty members have received little training in addressing mental health concerns. In this episode, Alexis Redding joins us to discuss a new resource designed to allow us to provide better support for students with these concerns.

Show Notes

Transcript

John: A growing proportion of college students report mental health challenges, but most student affairs practitioners, campus leaders, and faculty members have received little training in addressing mental health concerns. In this episode, we discuss a new resource designed to allow us to provide better support for students with these concerns.

[MUSIC]

John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

[MUSIC]

John: Our guest today is Alexis Redding. Alexis is a developmental psychologist, faculty co-chair of the Higher Ed Concentration, and the inaugural faculty chair of the Mental Health and Higher Education Professional Development Program at the Harvard Graduate School of Education. Her research focuses on mental health in young adulthood and the transition from college to the workforce. Alexis is a co-author, with Nancy Hill, of The End of Adolescence: The Lost Art of Delaying Adulthood and is the editor of Mental Health in College: What Research Tells Us About Supporting Students, which was recently released by Harvard Education Press. Welcome, Alexis.

Alexis: Thank you.

Rebecca: Today’s teas are:… Alexis. Are you drinking any tea with us today?

Alexis: I am, I’m drinking peppermint tea today.

Rebecca: Oh, that sounds wonderful.

John: Today, though, I need a little bit more caffeine, so I have an oolong tea.

Rebecca: And thanks to John, I have a Prince of Wales tea.

John: So we’ve invited you here today to discuss Mental Health in College. Before we discuss this book, though, can you tell us a little bit about why you chose to focus your work on college student development and mental health?

Alexis: I have been working with young adults in both high school and college for 25 years, and for the first 10 years of my career, that was in the high school side, working in college guidance. So, I got to play this incredible role in the lives of young people of helping them do the exploration and choose a college. And what I noticed partway through doing that work is that a lot of my students were struggling in the transition to college in ways that I had not anticipated. And I realized that I could change the conversation with my own students, but as I started to talk to college counselors around the globe, I recognized that there was a broader pattern happening of students struggling in very familiar ways, and yet each student seemed to think that they were in it alone, that they were uniquely doing something wrong. And so I hit a pivot point in my career 10 years in, and I decided I would go back to grad school, and the idea was I would spend one year asking and answering the big questions about how better to scaffold transitions for young adults. And I fell in love with the process of not just asking the questions, but having the chance to train the people who were working in College Guidance and working in Student Affairs. And so we’re now 15 years later, I completed my doctorate and then joined the faculty at the Harvard Graduate School of Education, and have now worked with 1000s of people who do exactly the work that I had hoped to inspire, supporting young adults in navigating these transitions and older adults. Because, of course, we know that not all college students are 18 to 25 years old.

Rebecca: It’s a great story. Can you talk a little bit about the origin story of mental health in college? How did this book come to be?

Alexis: This book is actually the result of a course that I teach called Mental Health in Higher Education. It’s a professional development course that is open to student affairs practitioners, campus leaders, and faculty members that we teach online every spring, and the idea behind the design of the course was to take all of the conversations happening about mental health and get them under one umbrella. And so, what I wanted to do was take folks who were not in conversation with each other, who were attending different conferences, publishing in different journals, but who all cared really deeply about this question of how do we best support our students and to put them in conversation with each other. And so I’ve got this beautifully expansive group of faculty members, folks from the Jed Foundation, from Life Design out at Stanford, from the National Association of College Admissions Counseling, all having a conversation about the role each of us can play in better scaffolding this ecosystem, and the course is by design limited to just about 50 students every year, so that we have a chance to really build community in the classroom. And so I realized at some point that this conversation needed not just to live with only 50 students a year. And so I approached the folks at Harvard Education Press with a proposal for the book. It’s now been about two years since that initial conversation happened, and our book just marked almost 100 days out since publication. So it’s been exciting these last three months to see the way that it’s had impact in shifting the conversation to a broader sense of “we’re all in this together.” We are all in our different piece of the ecosystem, trying to make things better, and we can learn from one another in doing that work.

John: So you talked a little bit about who was enrolled in your course. Is that the audience intended for the book itself?

Alexis: The book is really intended for anyone who cares about college students, and we’ve found that a lot of faculty are reading it, even though it was initially drafted more thinking of a student affairs audience, and I’m so delighted that they are, a lot of college counselors in thinking about what students are going to need in the transition, and a lot of parents and families, and I’m really heartened to see that. I think the broad conversation about mental health that comes from the media is often very heavily focused on a crisis narrative that feeds into a sense of panic. And what we’re really trying to do in the book is create concrete and actionable suggestions and a broader understanding of just how common some of these challenges can be, so that we can tamp down on that. And what better audience for that than a parent audience? And so it’s been great to see that they’ve been picking it up as well.

Rebecca: You mentioned, in the context of the class, how many folks are talking about mental health in higher education in different contexts, different colleges, universities, conferences, etc. So it seems like it might have been really challenging to choose the topics and contributors for this collection. Can you talk about your process for that?

Alexis: It was a delightful challenge to figure out who to put in conversation, and one of the driving motives that I had was just to choose people who were not co-authors with one another, and so we really could have different threads of the conversation to bring together. And so, what I wanted to do is have a different kind of conversation in every way. So, for example, the book is in three parts. The first part is perspectives on what’s going on, and chapter one, I mean, they’re all my favorites in different ways, but this one is my favorite because it is co-authored by three college students with journalist Rainesford Stauffer, and in it we start the book by grounding the conversation in what students are experiencing and what they want us to know, and then the complement to that in that section is a chapter written by Laura Erickson-Schroth and Janis Whitlock from the Jed Foundation, talking about a systems level view of what’s going on for mental health. And so we love being able to frame the book in that way, of a bottom-up and top-down perspective, but leading with student voices. The second section is about contexts and experiences that students are having. So we have Mandy Latz from Ball State University, who wrote a chapter for community college faculty members. We have Dr. Adam Pierson Milano from University of North Carolina Chapel Hill, who wrote an exceptionally well-researched chapter on student veterans and military-affiliated students, and so we wanted to explore different identities or ways of navigating college, and we capture that there. And then our final section is about transitions, and so we have Dr. Angel Perez, who’s the CEO of the National Association of College Admissions Counseling, who used original data that NACAC collected from college counselors about stresses that students are feeling when applying, and on the other side we have Dustin Liu and Joe Catrino, who wrote an amazing chapter about their work in life design, thinking about how students are choosing careers to pursue afterwards.

Rebecca: I really love that you lead with the student voice. I can’t underscore that enough because when you ground it in student voices, it really brings people in and really opens up the rest of the conversation.

Alexis: Yes, I’m so grateful to Rainesford for bringing three students in and really working with them in a wonderful, engaged way to make sure that they felt comfortable with the stories they were telling and publishing them, knowing what they were contributing, but also wanting to make sure that these young people felt completely safe through the process. And so we allowed them to edit and re-edit to uplift their voices. They come from three different institutions. They have three very different experiences of the college years, and so it’s a lovely place to start. I complement those student voices by some pieces that I wrote, which are the vignettes that are interspersed throughout the book, and that is the voices of people who are working directly with college students as well. So the book itself is very research grounded, but these pieces are just about practice, and so I chose five people who are doing just pioneering important work, who have very different perspectives on what students need, and those are interwoven through the narrative, so that we hear their voices as well.

John: At the start of this conversation, you mentioned that initially you were working with high school students who were planning their transition to college, and that they were feeling a little bit uncertain about their futures. Is this something unique to the current generation? I know you’ve done some research on this, which appeared in your earlier book. Can you talk a little bit about that?

Alexis: So this is my favorite question because the answer is counterintuitive. I study the college experience going all the way back to the 1940s using archival interviews with young people, and what we know from that research, which I do with Dr. Nancy Hill, is that this is not unique. That young people have always struggled in moments of transition, which makes sense. When you are moving into a new context, a new chapter of your life, you feel unsettled. You feel like you matter less. That shifting context sort of leaves you feeling unmoored, but that doesn’t mean that our instinct that something is different is wrong. And what we’re seeing now, and there’s a wonderful meta-analysis that just came out of the UK about heightened perfectionism. So we’re seeing the same core experience of loneliness, feeling unsettled, and yet, it has intensified in ways that are really important. So, when our instinct tells us, “No, no, it feels different. I don’t remember it being this way,” there’s something to that. There is a heightened perfectionism that is causing students to be more risk averse, to be more frightened of getting something wrong. And so, what we’ve seen for generations has, I think, impacted student life more intensely than it ever has before.

Rebecca: Do we know why there’s a shift in that space to more perfectionism?

Alexis: The meta-analysis suggests that there are a couple of things going on, and any good answer is that there are a couple of things going on. And of course, one of those things is social media, and so the way that we are seeing context shift. There was just a really fantastic idea that comes out of the University of Chicago from I believe it’s Dr. Callard is how you pronounce it, about the uni-context the fact that we are now sort of living without these unique contexts that we used to have, where I was one person at home, one person at school, one person in this activity, and had a lot more space to explore those identities. And now we’ve sort of collapsed all of those contexts into one. And I think the developmental impact of that is profound. And so that might also be what’s going on.

John: The focus of this book is on student mental health, and there’s been a lot of discussion of the mental health crisis in higher ed. One factor, though, is that students are much more comfortable discussing mental health issues today. But, most faculty don’t really have much training in diagnosing serious mental health concerns. At what point should faculty and staff refer students to mental health support services on the campus? What should they be looking for?

Alexis: I love that question because that’s at the core of so much of what we all do. And I’ll just add in a couple of data points even before I dive into my answer, which is a study out of the BU School of Public Health and the Healthy Minds Network in 2021. So this is already five years ago now. At that point, 80% of faculty reported having conversations or seeing students struggle with their mental health. So most faculty are already seeing this, already engaged in these conversations. Only 30% of faculty members had received any training or felt equipped to be in those conversations. And so it’s really important to think about what it is we are going to do. What I am seeing around the shift of students being more comfortable talking about mental health is there’s a little bit of a disconnect around language that is causing us really to feel helpless in these conversations. So what has happened is students are learning a lot about mental health from social media, and so they’re learning a lot of clinical terminology that is not always presented in a clinical way, or with the accurate diagnosis, or with as much nuance as a clinician would. So they’re showing up in our offices and they’re saying things like, “I have chronic post-traumatic stress disorder. I’m having panic attacks. I’m dissociating,” and we are taking those clinical terms at face value. Now, the answer is not to fault students for showing up with that language. They’re using the language that they are being provided. The answer is that we need to press pause and think about how are they showing up, so that we can have a broader conversation. So, the first question we should ask when that happens is we should just ask the student, “What does that mean to you?” so that we make sure that the clinical term doesn’t cause us to automatically refer before we’ve interrogated what that means. But the short answer is, whenever we are unsure, if we are in the gray area, we always refer, and the referral can be to clinical services, or it can be picking up the phone and calling the dean of students office or our colleague in mental health services. But we don’t want to automatically do that. So by pressing pause and asking five questions, we can equip ourselves to have a much better conversation with the student, figure out maybe do they need clinical care or not, and if we ultimately refer, we have more information to provide. So here they are. Question one is: “What does that mean to you?” Two: “How is that showing up? How is that impacting your daily life?” Three: “How long has this been going on?” Four: “What are the supports you already have?” And Five: “How can I help?” And so, what happens even just in those first two or three questions is more often than not we might get clarity about which camp our student falls into? Are they having a typical, normal developmental challenge, or is this something that could perhaps need clinical intervention? So I will give you an example of what that difference could look like. The student who tells me they’re having a panic attack, rather than just immediately saying, “Oh, that’s for the clinical care team. I am not a clinician.” I ask, “What does that mean to you? What does that look like? How is that showing up?” And they say “I’m really overwhelmed by the workload. I’m not quite sure where to start. I’ve got 200 pages of reading for my lit class, and I’m getting, on average, B’s, and I was always an A student. It’s feeling really stressful.” Well, that doesn’t set off the alarm bells of a clinical concern, and the conversation that unfolds from there might mean that that student actually just needs the tutoring center or a different kind of support or just a conversation with me as the faculty member. If there’s any gray area, we refer. But if there’s not, and often there’s not, then it’s a conversation we’re prepared to have. But the student who says, “I’m having trouble getting out of bed, I’m sort of overwhelmed by getting my laundry done, and it’s piling up to the point that I just want to cry. And I’ve even stopped going to the activities I love.”

Well, that is not what I’m equipped to talk about as a faculty member. I can listen, but they need a different kind of support. And the key is, as soon as I identify that it’s either a gray area or a clinical concern, I don’t just hand them a phone number, I do a warm handoff. I either say, “Here’s the number. Let’s call and set up an appointment now,” while they’re sitting with me, or “I’m on my way to my car because it’s the end of the day, let me walk with you past the counseling center” if I know that it’s open, and that warm handoff makes all the difference. Because when a student is really struggling, it can be very hard to make outreach to somebody who they have not yet met, and they are choosing you as the faculty member because you feel safe, and so you need to be with them to hand off to make sure that they’re with somebody else with whom they can share what’s really going on and get the help that they need.

Rebecca: So you’ve talked a little bit about distinguishing between things that really need some professional intervention by a counseling center therapist or whatever, and we know our counseling centers at colleges are overwhelmed, they’re taxed. So when someone falls in this other camp where it’s not a gray area and it’s not a referral, what are some of the things that we can do to better support students?

Alexis: I think there are a couple of really easy things we can do. The first one happens even before the student shows up in our office, which is changing the conversation on our campuses and making sure that students know that college is hard and it doesn’t always feel great, and the loneliness is typical. And that story that they’ve heard that college will be the best four years of your life feels really untrue on that dreary Tuesday morning when you’ve yet to meet your friends. And so I think before even students are showing up in our offices, we need to have very honest conversations about what’s hard about college, so that they understand that everybody has these struggles and they don’t feel alone in that. Once they’re in our offices, I think we want to validate what we’re hearing and, where possible, share an example of something that we have gone through that’s appropriate to share and how we’ve navigated it, or help them to think about how they could solve that problem using the resources of campus. So we know that too many students wait until junior or senior year to go to the career services office, but students who show up in their first year and who have scaffolding around exploration can tamp down on some of the stress they’re feeling in that process. So making a recommendation there. The tutoring center and the writing center are such incredible resources, but most students assume that it’s only the quote unquote bad students who need that. So we name and normalize. That is the strong students that look for help in doing that as well, and I think those are the ways that we help to shift the conversation.

John: When students report stress, some of that stress is what we often consider productive struggle or desirable difficulties. And one challenge that faculty face is that it’s hard to design learning activities that provide an appropriate level of challenge without overstressing some students and boring other students. Are there some strategies that might work in providing an appropriate balance that can work for all students or for most students?

Alexis: It’s such a good question. It’s such a powerful puzzle of teaching and how do you meet students where they are. In our chapter on community college faculty, written by Dr. Mandy Latz, she has some wonderful ideas of just scaffolding in the syllabus, warm policies around meeting students where they are and understanding the supports that they need. In terms of the content, what I find in my classes is I really love to give students the option of designing their own part of the project or assignment, and so I will make it explicit for them. Here are the learning goals of what the original assignment was. Is there a way that you can meet these learning goals by doing something that meets your internship goals, that meets the workplace that you’re also in, or helps you do something important like career exploration? And I have them propose a paragraph demonstrating how they can do that. And I think that that is one way that our student who wants to push themselves more allows themselves to push themselves more, and we can encourage the students who need that extra push to do a little bit of that. It also ensures that students find the activity meaningful. And the last thing you want to do as an educator is give students something that they’re doing just to check off a box. You want to always seize those opportunities to give them a chance to grow and learn and be challenged and to change. We also want to make sure when we are trying to find balance of meeting our students as human beings and scaffolding their needs and making sure that when they need an extension they get it, that we’re also not compromising their education in the process, and so really thinking in a critical way about how do you tamp down the pressure in this moment, but still uplift the learning goals of the course.

Rebecca: In your description of flexibility in terms of content or maybe approach to learning objectives, I’m also thinking about the kinds of flexibility that we saw really starting during the COVID pandemic around flexibility of deadlines. But sometimes that flexibility causes more harm than good. It can have unintentional consequences or increase student stress. Can you talk a little bit about deadlines and student stress?

Alexis: I have one rule in my class around deadlines, which is we never have a midnight deadline, as a rule. And often, when a student is asking for an extension, they will ask, “Can I just have until midnight?” Now, why do I not want them to have an assignment at midnight? Because I have explicitly signaled to them that I want them up and working on that task at 11:59 p.m. So that’s one thing. Thinking about if a student asks for an extension, how do we give them 24 hours, and so it’s still 4 p.m. the next day, so that they’re not working late into the night. It’s also important when a student asks for additional time to work with them to look at how the assignments fall throughout the rest of the semester. And so, if a student maybe needs a week for an extension, we need to talk about: “But what does that mean for the next assignment and the dominoes that fall moving forward?” Those are conversations that the student can be in with you to think about what is the best way to do this, and maybe the overarching message is that, especially knowing that students are feeling particularly perfectionistic and fearful of failing, is to remind them that sometimes you’re going to hand in a paper that’s not your best work, and that is okay, and that’s part of the growth process. And so I invite my students, whenever they’re handing in something that is not the thing they are most proud of, to add a paragraph at the bottom, sort of like you do with an academic paper when you’re talking about, and here are avenues for future study, and to name for us as a teaching team, here are the things that I wish I had time for to account for. That way, when we respond to them, we can really approach that as a growth task of “we see that you’ve named that you wish you had. Here’s why that would have worked really well.” Or you name that you’d like to study 100 years worth of what the literature said. That doesn’t actually serve what you’re doing here. And so we can help them think for the next assignment, “How do they put bounds on it, and how do they approach it?” It doesn’t change how we grade it, but it changes how we give them feedback.

Rebecca:I really love that approach. I think the other thing that sometimes around deadlines can be problematic is when there’s a lot of scaffolding, and if you don’t meet the scaffolded deadlines, you’re missing out on some of the structure that’s provided. And a lot of times, I think the structure can reduce stress too if students are really aware of that structure and how that’s building.

Alexis: Yes, I love an incremental assignment so that students are getting feedback along the way. It also means that each assignment counts for less overall, and I think that’s really important because the assignment that’s worth 10% of the grade just lands differently than the assignment that’s worth 35% of the grade. And so you want to avoid those as much as possible. Another thing that I do, and it’s not about assignments and deadlines in particular, but it does help to tamp down some of the stress is that we have a grade for participation in our class to encourage everybody to participate, and I do two things around that. The first one, I suggest that all students find a way to use their voice in the first two classes, even if they’re not necessarily comfortable speaking up, because then it takes some of the pressure off. They’re just a person in that class who uses their voice, and it can tamp down on some of that stress. The other is that on the syllabus I spell out what participation looks like, and that doesn’t mean that you need to speak up in every single class, that you always have to have a comment. The participation looks like being an engaged learner, taking notes, being in engaged conversation when you’re in small groups, and so taking some of that pressure off for the student who just feels shy and feels uncomfortable using their voice, so they don’t feel pushed to do that as well if it’s beyond their comfort zone. But I always want to make sure that we can push at their comfort zone and help prepare them for speaking up moving forward wherever we can.

John: Going back just a little bit to the issue of scaffolding, it also provides students with some early feedback for students who are not as well prepared by their prior education for college-level work. It gives them some chance to change course at an early stage of the project so that it is meeting the assignment expectations if they were not initially clear. Obviously, it’s best if we could make them clear to students, but giving them that chance to correct their path early on before they go off in a direction that’s not going to be as successful for them later, which also removes some of the stress as well.

Alexis: It does, and it’s surprising how when you have that early round of feedback and conversation, the student might say something that they were really lit up about, that they dismissed out of hand as: “Well, that doesn’t really fit,” but maybe it does. And so you can seize on that moment and encourage them to sort of go in that direction as well. And I think the confidence building through it and it’s stronger work. I mean, we all know in our academic work we don’t operate in a silo. We share the work with our colleagues and we get feedback as we’re refining, we want them to have that same benefit, and it does tamp down a lot of the pressure.

Rebecca: You talked earlier today about the importance of helping students recognize that they’re not the only ones alone feeling certain feelings or experiencing the transition in the way that they’re experiencing it. That, in and of itself, helping students recognize that can certainly help foster some belonging, but do you have other recommendations on how faculty can create a sense of belonging or mattering in these larger classes or in online settings where it might be a little more challenging to make some personal connections?

Alexis: Yes, I love the piece of that question around teaching online. So I teach both on campus and in our online program, and that is a piece that you just need to be much more intentional about when you’re designing a course for the online learner. Pre-pandemic, a close friend of mine was enrolled in an online program, sort of before we all had Zoom and knew what we were doing. And before she began, she got this one page of how to show up in the class, and it was the most draconian document I’ve ever seen in education. It was: be sitting in front of your screen, be centered in your screen. Nobody else is allowed to be in the room with you. Nobody else is allowed to walk around behind you in the room. And even at the time, before we were all working and teaching and learning from home, it felt like wow, what a weird thing to signal about how you want me to show up in this space. And so I have, in designing my online classroom, first during COVID and now today, intentionally designed the antithesis of that idea, which is recognizing that our students might not have the luxury of a private space to be in. My learners are online with me Eastern Standard Time, 6 p.m. to 9 p.m. Some of them are learning at three a.m. local time, and so they might be in pajamas, propped up in the bed. There might be one of their kiddos, sort of nestled in their arm or sitting on their lap, and that is okay. And we signal that from the beginning that, if appropriate and you’d like to introduce your kiddo, do that. We would love to know them or your pets. If you are hungry during class time, that’s fine. Eat during class time. We’re going to meet you where you are. If that is lunch time or dinner time or breakfast time, or if that is your one window that you have to do those things, that’s great. And we’ve got a lot of students, and I’ll admit it makes me a little dizzy, but a lot of students are walking on a walking pad during class time, and that’s great that they’re getting in their fitness. I can’t teach and be on the walking pad or I would love to join them, but really, just signaling we’re going to meet you where you are, and the way that you are showing up as a human being in this space, that’s great. If you’re eating something delicious, like maybe share the recipe with us, [LAUGHTER] but you don’t have to turn off your camera. You don’t have to pretend that you’re not hungry at dinner time, and so that I think goes a long way towards just building a sense of connection for all of us. My cat sometimes walks across the screen too, and that’s just part of what it is to be on a screen and to be meeting people this way.

John: College students have always felt somewhat uncertain about their futures, but with the widespread adoption of generative AI, many more students are concerned what their future job prospects are going to be like. This past spring, I’ve had more students who expressed concern about whether the skills they’re learning are going to allow them to be employed in the future. What role can we play in helping students connect the skills that they’re learning in our classes and our institutions to what they are going to need once they leave the campus?

Alexis: I like to think of this as a real opportunity. For years, we have told students: “Study this one thing, and you are guaranteed to have a stable future.” And so, for a long time that was computer coding and, oops wait we steered you wrong. So what does that mean for us now? It means let’s not tell students study X and that is the path, let’s really dive in to a meaningful conversation about what are you curious about? What are you passionate about? and recognizing that there’s more freedom than ever to do that. What we know is that English literature majors are now being sought out by some of the Gen AI companies themselves. We can broaden the expansive conversation about, if there’s no guarantee, then what the guarantee is find something that lights you up. And of course, it’s never been true that you have to study for one particular avenue unless you’re going into, you know, medicine. But as a first-year student, there should always have been this room to explore. I personally was an art history major in college. That is not a direct line [LAUGHTER] to becoming a psychology professor, but all of the skills that I learned in art history are the skills that I learned to get me to psychology, and so we have to shift the conversation to not just what are you curious about, but what are the thinking strategies and the thinking routines that you can learn, and those are things that are transferable from context to context, even if the job market is changing.

Rebecca: I think your art history transition makes perfect sense. [LAUGHTER]

Alexis: Well, thank you. I appreciate that. [LAUGHTER]

Rebecca: I come from the arts too. Well, we always wrap up by asking, “What’s next?”

Alexis: What’s next are some really exciting opportunities around the book. Throughout the summer, I have been joining book clubs around the country on Zoom at different colleges and universities. They’re reading the book, and then we’re being in conversation about how do we implement in this space? I’ve been approached by a couple of different colleges and universities to come in and do training for faculty, staff, and administrators, and it’s always delightful to have the opportunity to do that, along with some of the folks who are part of the 20-member team that wrote the book along with me. And so, just continuing to spread this message, to help us think in a more delineated way about figuring out what is a typical, normal, expected challenge that we have when we are growing and changing and attending college, and what needs clinical care, and building a more robust context in which our students know that we care about them as individuals, not just as learners.

Rebecca: Well, that sounds like a great adventure is underway.

Alexis: Indeed.

John: Well, thank you for joining us. I first heard you on the Happiness Lab podcast you did with Laurie Santos. We’ll include a link to that in the show notes, and then I saw your TEDx talk on a similar topic, and we’ll include links to that in the show notes as well. You’ve got a really good book here that can be helpful for an awful lot of people in higher ed who are facing challenges that they may not have anticipated when they first started their careers.

Alexis: Thank you. It was wonderful to be in conversation with you both.

Rebecca: Yeah, thanks for joining us.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on Apple Podcasts or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

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437. Impostor Phenomenon

Impostor phenomena can deter college students, especially students from historically underrepresented groups, from pursuing majors in STEM disciplines. In this episode, Sara Kien joins us to discuss strategies that can reduce imposter phenomena and reduce equity gaps in student success.

Sara is an Associate Teaching Professor at Northern Arizona University. She has a PhD in cognitive psychology and recently completed a masters degree in information and data science. Sara is an award winning educator with over 20 years of experience and the author of Data Science and AI in Psychology, an interactive eTextbook on data science, big data, and machine learning in psychology.

Show Notes

Transcript

Rebecca: Impostor phenomena can deter college students, especially students from historically underrepresented groups, from pursuing majors in STEM disciplines. In this episode, we discuss strategies that one faculty member has used to reduce impostor phenomena and reduce equity gaps in student success.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

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John: Our guest today is Sara Kien. Sara is an Associate Teaching Professor at Northern Arizona University. She has a PhD in cognitive psychology and recently completed a masters degree in information and data science. Sara is an award winning educator with over 20 years of experience and the author of Data Science and AI in Psychology, an interactive eTextbook on data science, big data, and machine learning in psychology. Welcome Sara.

Sara: Thank you so much. It’s great to be here. Thank you for having me.

John: Thanks for joining us.

Rebecca: Today’s teas are:… Sara, are you drinking tea with us today?

Sara: I am. I was so excited about this part of the podcast. This tea, I have to say, is pretty legit. I love tea, and I put time and effort into tea, yeah, so I was really excited about this. So my tea comes from a local company in the southwest called Old Barrel Tea Company, and so we have one of their flagship stores here in Flagstaff, Arizona, which is where Northern Arizona University is located. And so they just have a wide range of tea options. And so this tea today, I chose berry, and then I even have some special honey, like oak-infused honey added to this tea. And so I was just really excited to get my tea ready and to brag about my tea, and also to plug the Old Barrel Tea Company, because they’re fantastic. and the oak

John: And the oak-infused honey certainly fits with the old barrel, [LAUGHTER] nicely.

Sara: Yeah.

Rebecca: Yeah, it sounds right up. John’s alley.

Sara: Wonderful.

Rebecca: Today I have Scottish Breakfast tea.

Sara: Hmmm

John: Good. I had that a couple times yesterday, but today I have a ginger peach green tea.

Sara: Oh yum.

John: We’ve invited you here today to discuss your work addressing impostor phenomenon and your work in redesigning data science classes in psychology. What does the data suggest about the prevalence of impostor phenomenon among college students?

Sara: That’s a great question. It’s also a bit of a complicated question, because it really depends on how impostor phenomenon is measured, and it also really depends on the context. So just to provide a little background regarding this construct, impostor phenomenon, which is also commonly known as impostor syndrome… so I think a lot of folks will be familiar with that terminology… was actually coined in 1978 by Pauline Rose Clance and Suzanne Imes as part of their work examining or investigating highly successful women who had a really difficult time internalizing their success. And so at that time, they coined the term impostor syndrome, and over the years, increasingly, the research has suggested that impostor syndrome, or now as we refer to it, impostor phenomenon is highly prevalent. It’s quite pervasive, actually, with recent findings suggesting that, in terms of just generalized impostor phenomenon, rates might be high as 80% in the population of individuals experiencing a sense of impostorism. And so what is impostor phenomenon? What are some of the defining features or characteristics? Currently the field identifies three elements. So the first is a really intense or chronic feeling of self doubt in spite of overwhelming evidence of achievement. So really just a belief that you’re a fraud. That’s really the heart of impostor, right? That I’m an impostor, that I’m a fraud, that I don’t belong here, that I’m here by accident. Everybody else belongs here, but I don’t. And so that second element, like that I’m here by accident, is discounting our success, or believing that our success is undeserved, and that we attribute our success to factors other than ability, so luck, for example, or maybe in the case of academics, a lenient professor. So I received an A in that course because my professor is really lenient and it’s just an easy course. Or I just worked harder than everyone else, but everybody else just has, like, natural ability that I lack. And again, I just really want to emphasize that it’s not just any feeling of self doubt, but really a feeling of self doubt in the face of conflicting evidence suggesting otherwise. So like in many cases, in spite of overwhelming achievement. And so how can we experience such levels of self doubt that contradicts the evidence, by discounting the evidence. And then the third element is just a fear of exposure. So if I’m a fraud and I don’t belong and I’m an impostor, then I’m just constantly sort of hyper vigilant about covering my tracks, and very concerned about being exposed as a fraud. As I mentioned, there’s recent evidence to suggest that rates of academic impostor phenomenon can be as high as 80% in the general population, and for this reason, recently, researchers have moved away from “impostor syndrome” as a relevant term to “impostor phenomenon,” because that level of prevalence really suggests potentially more systemic issues, rather than individual level factors. So syndrome suggests that there are issues at the level of the individual. In addition, it’s not a clinical diagnosis, syndrome really often refers to something that’s more clinical in nature. This is a common set of thoughts and feelings that are experienced by many individuals, quite commonly. With respect to academia, more specifically, the estimates for the prevalence of academic impostor phenomenon vary quite widely, again, often depending on how it’s measured. So, in some cases, the measurement might just include feelings of impostorism. But in other cases, measures might include all three defining elements that I mentioned earlier. And really one of the issues has been that within academia, or academics, more specifically, we haven’t had a relevant measure of academic impostor phenomenon. And so the evidence suggests that the rates range from maybe 20% to 50% or higher, depending on the degree program, depending on the context. And so in degree programs that tend to be more competitive, where there’s an emphasis on like hyper-productivity and the stakes are really high, like in medicine, for example, we see higher levels of impostorism. And again, that just highlights potentially systemic level issues, system level processes that are contributing to how individuals are experiencing their success and how they’re interpreting their experience within academia. So, fortunately, recently, some of my colleagues have developed an academic impostor phenomenon measure. So Valerie Todd and David Mcilroy published a validated measure of academic impostor phenomenon in 2025. Recently, as part of a joint effort within that collaborative team, we have been applying that specific measure in a program of research that’s examining academic impostor phenomenon. We’re very excited about the potential to examine rates of impostor phenomenon in the academic context, more specifically. And then in our case, as a research team, we’re all psychologists, so we’re starting with psychology majors and exploring rates of impostor phenomenon within the field of psychology. I guess one thing I could add, actually, before I say a little bit more about our program of research with respect to the validated measure that was recently developed by Todd and Mcilroy, that that measure is available for anybody who’s interested in the Journal of Current Psychology. And then the other thing I wanted to mention, in terms of addressing prevalence within academia and the call for a more validated measure, there’s an excellent review of the literature that was published in 2023 by Dana Ménard and Laura Chittle in the journal Review of Education. And so for anybody who’s interested in more details regarding prevalence and measurement, that’s a really excellent review.

Rebecca: It’s exciting to hear that there’s new measurement tools available, because even in casual conversation with students, in my context, it’s orientation for all the graduate students at our institution, they all easily say, “Yes, I know what that is. [LAUGHTER] I’ve had experience with that.” And when we bring it up and try to address it as a group, there’s a really high affect towards that in acknowledgement that that’s an important thing that we’re addressing in our orientation for these students.

Sara: Exactly. So that’s such a great point, because that actually leads to the next thing that I wanted to say. But just to address that specifically, as we’ve been developing this program of research, the number of students who are interested in getting involved in the research, either as participants or as undergraduate/graduate level researchers, or even just colleagues, like other faculty. So this is pervasive throughout academia, feelings of impostorism and self doubt. In spite of academic achievement. The number of individuals who want to get involved in this work really is quite overwhelming. For students. It’s very relevant, especially within the field of psychology, as I’m sure is the case in other fields, students really want to make a difference, and they’re very familiar with their experience and the experience of their peers, and they want to get involved in work that they think will be supportive and help to support wellbeing among their peers more generally. And the same is true for faculty. Of course, faculty care about student success and want to do everything they can to support students and so learning more about this phenomenon and the factors that predict this phenomenon, or intervention strategies and even to support their colleagues or even help to enhance their own wellbeing within the context of their career. It’s just really relevant. It’s very personally relevant for many folks in academia. So this research team includes Valerie Todd and David Mcilroy, who are both at institutions in the United Kingdom. So this is part of an international collaboration, but also Jennifer Coleman at Western New Mexico University and Ivette Merced at Irvine Valley College. We’ve started investigating rates or prevalence of impostor phenomenon among psych majors with this new tool, and what we found is that, as you just mentioned earlier, actually the majority of students report some level of impostor phenomenon. And then what’s also interesting with respect to prevalence, and so I mentioned that it’s a little complicated because it turns out it’s context specific. As part of this work, I’ve actually been leading one line of research in this larger program that’s focused on supporting students, supporting psych majors in more STEM-focused courses as a part of their psychology degree program. So we contextualized this tool to measure academic impostor phenomenon in relation to statistics, more specifically, or research methods more specifically, or psychology in general, in addition to the more generalized measure. And what we found is statistically significant differences in average scores of academic impostor phenomenon depending on context. For psych majors, academic impostor phenomenon in relation to statistics scoring significantly higher than other types of AIP. So again, what’s the prevalence? It really depends on how we measure it. It depends on the context, it depends on the domain, and we’re seeing like just a growing body of research and literature in this area. So I think it’ll be really interesting to continue exploring this question moving forward.

John: So you mentioned some ways in which it varies. You mentioned in statistics classes, for example, there seems to be higher rates. You mentioned earlier that in the more competitive fields, there seems to be more. What other factors seem to result in higher levels of impostorism.

Sara: So, in terms of the factors that predict impostorism, there are a few individual level factors, but we’re seeing increasingly that the individual level factors really interact with what’s happening more at the systems level, with systemic factors. Some predictors include some personality characteristics. There’s some evidence to suggest that neuroticism, for example, predicts impostor phenomenon more generally, as well as academic impostor phenomenon to the extent that that’s been measured in academic context. Perfectionism is strongly correlated with academic impostor phenomenon. We also see other correlates. So for example, academic impostor phenomenon, and impostor phenomenon more generally, is associated with mental health issues like depression and anxiety, psychological distress, burnout. But one thing to note here, in addressing these correlates and the factors that predict academic impostor phenomenon, is there’s really a lack of research that investigates causality. So it’s difficult to know, for example, whether feelings of impostor phenomenon give rise to perfectionism or lower self esteem, which is another correlate of impostor phenomenon, or whether lower self esteem and perfectionism predispose individuals to higher levels of impostor phenomenon. So it’s hard to discern the nature of that relationship, but some other factors as we start thinking about like, “Well, what’s happening at the individual level versus a more systemic level?” There’s been a body of work examining demographic differences in impostor phenomenon. So Kevin Cokley at the University of Texas at Austin has been studying impostor phenomenon in academic contexts for over 10 years, and has published some really interesting work in this area, and also in the area of mental health implications of impostor phenomenon. And again, that review that I mentioned earlier, the Ménard and Chittle review, published in 2023, does a really nice job of highlighting essentially what is intersectionality, or the interactive nature of individual level variables and what’s happening at the systems level. So with respect to demographic factors, a number of researchers have explored group differences between individuals who are historically minoritized in certain settings or pathways, and examined variability among those populations. And ultimately, the findings are mixed, with some research suggesting that there are group differences, for example, gender differences or differences based on race or ethnicity, while other research suggesting that there are no group differences. And so follow up research has revealed that with respect to group differences, the answer is, “it depends.” So, there aren’t just inherent differences in academic impostor phenomenon across demographic groups, with certain minoritized groups, for example, Women in Data Science focused degree programs or computer science focused degree programs. In the field of data science, for example, women only make up 20 to 25% of all data scientists. So in fields where women are historically minoritized or are underrepresented, we don’t necessarily see higher levels of academic impostor phenomenon among women. What matters is the context. So whether the context that women are in highlights those disparities. So is there evidence of racial discrimination or gender discrimination in these environments? Is there evidence of prejudice? Are there sufficient role models who can serve in a mentoring capacity for individuals who might be underrepresented within a particular industry or domain, and is there access to representation? In addition, often environments that are more competitive in nature tend to exacerbate impostor phenomenon for individuals who might be historically minoritized or underrepresented in certain domains. And so really, what the research suggests is that academic impostor phenomenon may serve as a mediator or a mechanism by which prejudice and discrimination underrepresentation, hyper productivity and competitiveness can impact mental health. So without that context, group differences in impostor phenomenon may be similar, but if you add those stressors, then we might see an exacerbation of impostor phenomenon, in the sense of: “I don’t belong here. I don’t belong. I don’t fit in. I don’t know how I got here. I’m at risk of being exposed for my lack of ability,” which then can have implications for mental health and for future outcomes.

Rebecca: You’ve talked a bit about the prevalence and that it’s pretty common that people have some of these feelings. What are the consequences if students experience impostor phenomenon in their persistence?

Sara: The consequences can be widespread and cascading, unfortunately, and different people handle the experience of impostor phenomenon in different ways. Generally speaking, the research suggests that some of the most prevalent or pervasive kinds of consequences include effects on mental health… so, depression, anxiety, psychological distress, burnout. There is also a relationship with lower self esteem, lower academic self confidence or self efficacy, so your belief in your ability, which aligns well with those three elements of impostor phenomenon… maladaptive perfectionism, so a kind of perfectionism in which you set almost unattainable standards and goals which can exacerbate feelings of distress and burnout and exhaustion. And in turn, these mental health struggles can lead to unfortunate outcomes, for example, procrastination, like, how do we cope with these kinds of mental health issues, right? And how do we cope with these distressing thoughts and feelings related to self doubt? So procrastination, avoidance, and withdrawing can lead to delayed graduation. In the case of students, we might change degree programs. In the case of faculty, we might change careers. We might leave academia and pivot and pursue a different line of work. Sometimes students are at risk of dropping out. Another unfortunate outcome that can occur is a type of self sabotage, in which students become less risk taking because beliefs about their lack of ability, in other words, are less likely to pursue certain scholarship opportunities, or maybe less likely to pursue graduate school, or, in the case of professionals within academia, are less likely to pursue promotion. So that’s one kind of consequence or outcome, another outcome related to perfectionism. And then what we see also, in relation to certain personality traits like conscientiousness, is that we see on the flip side, some individuals compensate over-preparation, which can be a mechanism leading to exhaustion and burnout. So then again, we see, in terms of the impact on academic performance like GPA, the findings are mixed because many individuals who are experiencing impostor phenomenon overcompensate through over-preparation and perfectionism, so they’re still dealing with the mental health struggles associated with impostor phenomenon, but because of a fear of being exposed, they’re working harder than anyone else to try to hide what they perceive as their lack of ability. The language I’m using is like “t\They’re doing this, [LAUGHTER] you know, this is what they do,” but just as full disclosure, most of us are familiar with this phenomenon. So even for myself, on a daily basis, I’m challenged with feelings of impostorism. Even preparing for this podcast, I have a perception that there’s a certain level of expertise that I should be demonstrating as part of this podcast interview, have self doubt at times about my level of expertise and whether I can communicate effectively. For me, I fall on the more perfectionist side of the equation, so that I’m at risk of over-preparing and starting to feel self doubt about whether I can cover everything that I want to cover. A little later, we’ll talk about strategies and intervention for addressing feelings of impostor phenomenon. But I have to take a step back and recognize what’s happening and reframe my experience, and just to highlight that this is a common experience, and even for those of us, or maybe even especially for those of us who are conducting research in this area, we’re motivated by similar kinds of experiences that we’ve had that have impacted us throughout our educational journey or throughout our career. So with respect to students, for educators who really care about students and who are really student centered, it’s really important to consider the mental health struggles that they might be experiencing and the ways in which those could be impacting their performance in the classroom as a function of academic impostor phenomenon, including whether students participate in classroom discussions or how engaged they are in group work. If they are concerned about a sense of belonging, whether they belong, they might feel less comfortable sharing or engaging with other students, with their peers, and in particular, if they feel that there’s risk of being exposed as a fraud. So in many cases, a student who may seem withdrawn isn’t necessarily disinterested or uninterested in the course material, they might be dealing with significant feelings of self doubt, fear of exposure, that are leading to mental health struggles, all of which might be associated with their behavior in the classroom.

John: A while back, we interviewed Peter Arcidiacono, who was one of several authors of a study that looked at the attrition rates from students in STEM majors. In particular, what they found in the study was that women, on average, did better in introductory STEM courses, yet they were more likely to not pursue a major in it, even though they were interested in a major, in large part because of the lower grades received in STEM classes. Is it likely, perhaps, that impostorism may be one of the factors where the signal of lower grades in some disciplines may encourage some people to leave the discipline, especially if they’re already underrepresented in those areas.

Sara: Yeah, absolutely. impostor phenomenon could be one of probably several factors that are relevant, like one of the things that unfortunately occurs in more competitive degree programs, like STEM degree programs, a kind of a culture and environment where showing struggle can be penalized, where there’s additional pressure to maintain a perfect facade. If an individual is from a historically minoritized background with respect to that degree program or that domain, and is experiencing a fear of exposure for a lack of ability, may be less likely to reach out for support, may be less likely to engage in help seeking behaviors where they share openly about their concerns and their doubt and their struggle, and therefore are less likely to receive support, both in terms of mental health, but also academically. And then, as I mentioned earlier, what are the factors that predict persistence. What helps the student to be more likely to persist and to follow their interests and to follow their passion? Self efficacy is a strong correlate. So belief in your abilities, which is undermined by impostor phenomenon… faculty support which is less likely to occur if students are afraid of being exposed, and if the culture, as I mentioned, emphasizes projecting an image of success, so less likely to access faculty support if we feel penalized for sharing our struggles. Aso, you know, one major issue with respect to impostor phenomenon is that we don’t talk about it enough. It’s such a relief to hear that more institutions are introducing these discussions for incoming classes of students, because it’s not just what students can be doing, what faculty can be doing, but really what needs to be happening at the institutional level, where we’re normalizing impostor phenomenon so that students feel like they’re not alone in these experiences, and they feel more comfortable reaching out for support and sharing their struggles, especially in highly competitive contexts. For students who start to experience any type of failure, who are internalizing their failure, but failing to acknowledge their success and maybe even essentializing that failure as an indicator of lack of ability, those failures are pretty high-stakes situations. For those students, that’s an indicator of lack of ability that suggests that you’re not cut out for that field or that discipline. In those more competitive environments, it is the case that grades and research productivity and networking success are pretty high stakes, so early evidence of failure can feel catastrophic in those types of competitive environments where the stakes are so high. And again, if we had more opportunities to normalize the experience, more faculty support around these issues, potentially students would feel more comfortable reaching out and getting the support they need early. I really want to emphasize that it’s not students who are self selecting out. It’s really systemic, which is why, at an institutional level, we need to provide these supports. Without an institutional support system, it’s really the system pushing students out, especially students who are historically underrepresented, who maybe also feel lack of role models that they can reach out to, or lack of representation, which exacerbates their experience of impostor phenomenon.

Rebecca: You’ve talked a bit about the importance of normalizing impostor phenomenon as a way of systemically starting to address some of these issues, because if more of us in leadership roles or in an educator role are also modeling that we experience this too, then it becomes less scary for a student to also admit those same experiences. What are some of the strategies that you’re using in your own classrooms, to start to mitigate the feelings of impostor phenomenon and the potential outcomes that can result?

Sara: That’s a great question. I feel like there are some strategies that I’ve been implementing for several years, and I also continue to improve in my ability to provide support in this area. Normalizing, as I mentioned, is a really important one, and we can also model our own impostor phenomenon experience in an effort to normalize. And what I find is that students experience great relief in learning that an individual who’s in a position that they might aspire towards also has experienced similar kinds of feelings. And really, what I found is that it helps to really open students up, and then students are more likely to share some of their own experiences of self doubt and concern. In my case, I’m teaching research methods and data science courses within the field of psychology, and the statistics and research methods courses for psych majors tend to be the most dreaded courses. And as a woman within the field of psychology, teaching data science, where women are underrepresented by and large (even in the subfield of quantitative psychology, at the upper levels, we see an under representation of women), I think it provides additional support for students with diverse gender identities to relate, in particular, to a role model who is underrepresented with respect to that particular domain or within that field or subfield. And so I do as much as I can to just share openly and honestly, to allow myself to be vulnerable in a public setting with students. For me personally, that’s required that I do my own work in addressing my feelings of self doubt and trying to understand the source of those feelings. Then that leads to the second highly effective strategy, which is cognitive restructuring or reframing. It’s quite normal to have thoughts and feelings related to self doubt, even if we understand the source of those thoughts and feelings, it’s still common for us to experience those thoughts and feelings, but we don’t necessarily need to attach ourselves to those thoughts and feelings. So reframing those experiences when we notice them can be highly effective, and there are a few different strategies for doing that. Mindfulness meditation is really helpful in becoming increasingly aware of automatic thoughts and emotions that arise, and becoming aware of those thoughts and emotions in a non-judgmental way. So mindfulness meditation is often a strategy that’s suggested in relation to cognitive reframing, but once we notice those thoughts and feelings, we can apply a new frame, for example, a growth-mindset frame. One thing I should emphasize is that there’s actually some evidence to suggest that the outcomes associated with impostor phenomenon are not necessarily negative, that there are actually some positive outcomes associated with impostor phenomenon. For many of us, if we experience feelings of self doubt, it can be a motivator. It can motivate us to learn more and grow in our abilities and to work harder. So when we experience feelings of self doubt, we can actually reframe even that impostor phenomenon from a growth-mindset perspective, like these feelings are just like my mind and body’s way of helping me to feel motivated. Of course, if they become maladaptive and start giving rise to depression and anxiety, then it’s important to start addressing those specific thoughts. More specifically, one example is if we’re feeling self doubt and concern about our ability in relation to any academic task or a particular academic course. Instead of identifying a specific end result that relates to social comparison, like I need to be at a particular level, we can reframe our experiences just in a perspective of growth. You know, I’m going to put effort into this activity that I care about, and my goal is to simply continue growing and developing in my experience, regardless of standards of success that are presented within a particular field or within a particular profession, so to reframe in terms of like interest and growth and effort, rather than essentialized abilities that have a particular end goal. One helpful approach to cognitive reframing is to reframe our thoughts and emotions in terms of growth mindset. So a growth mindset emphasizes effort and improvement, even in the face of failure as a function of effort. So really understanding that our abilities grow out of interest, passion and effort. In contrast, a perspective of traits or abilities as fixed suggests that these traits and abilities are innate, that we’re born with particular traits and abilities, so that failure reflects a lack of ability. Really, failure is an opportunity to continue to learn and grow, and imagine that we could continue to improve as a function of effort, even in the face of failure. So that would be an example of cognitive reframing in relation to growth mindset. And research has shown that growth mindset, in particular, is a really helpful approach to cognitive reframing.

John: Are there other things at the institutional level that can be done to reduce the impact of impostor phenomenon?

Sara: Yeah, and actually, I can say a few more things about instructor-level support. So in addition to normalizing and cognitive reframing, other approaches that are helpful that I also try to encourage in my own classroom include helping to support sense of belonging. So opportunities for students to work together in meaningful ways where they actually get to know each other and can support each other in accomplishing a challenge or a task is an effective way to help offset feelings of impostorism, but also to allow students opportunities for support among their peers. And as part of the research that I’ve been conducting in collaboration with my research team, we’ve actually started developing more formalized interventions that incorporate all of those elements, so normalizing, reframing, cognitive reframing, the value of faculty support and modeling, the relevance of role models that students can relate to, and increasing sense of belonging. We’re just currently launching a study that specifically examines the effectiveness of an intervention that includes all of those different elements. At the institutional level, some strategies can include integrating mental health support into the curriculum, increasing access to mental health support for students, normalizing at the departmental or institutional level, which is something we’ve already discussed, having those conversations for, like incoming cohorts of students. There’s research showing that faculty who have greater self efficacy in addressing diversity are more effective at addressing diversity in the classroom, and that can be particularly relevant for addressing impostor phenomenon that’s exacerbated among historically underrepresented students, students from racial, ethnic, gender, sexual orientation backgrounds that are not necessarily represented within their fields of interest. Some of the findings coming out of our teams include the importance of classroom comfort and faculty support, so normalizing and discussing these issues, not just at the level of student, but also among faculty, providing opportunities for faculty to learn and share about their own impostor experiences, so that they are better equipped to bring these kinds of strategies into the classroom or to have these kinds of conversations with students.

Rebecca: We always wrap up by asking, what’s next?

Sara: The focus for our research team, as I mentioned, is really to continue this intervention work, and members of our research team continue to offer workshops as well. We give talks and seminars related to impostor phenomenon that can help to support faculty and staff and students within academia as they address impostor phenomenon in their own lives, but also that offer strategies and tools and techniques that they can bring with them into their departments and into their classrooms. We want to continue to expand the research to include more diverse contexts, disciplines, and even more diverse institutions. So right now, we’re focused on psychology majors, but we are really looking forward to extending this research to other disciplines and other institutions. As I mentioned, it’s an international collaboration, and we’ve had a lot of interest among other faculty and researchers who want to join this effort. And so we really want to expand our research to include international contexts, and then to continue to develop workshops to support faculty training around academic impostor phenomenon. We’ve discussed the possibility of writing a book together that addresses, in particular, context specificity of impostor phenomenon. So one of the novel findings that we are bringing to the literature is the variability in academic impostor phenomenon in relation to even specific courses within a degree program, in relation to different contexts within a discipline. And so I think it’s really important to continue investigating intersectionality and the complexity of impostor phenomenon. Under what circumstances do particular contexts give rise to impostor phenomenon? So it’s not just like for whom, but for whom under what circumstances. And another element of that is, for whom, or under what circumstances, are particular strategies or interventions effective. So there probably won’t be a one-size-fits-all formula for helping to mitigate experiences of impostor phenomenon. The strategies that are effective will depend on for whom and under what circumstances the kind of impostor phenomenon that a student is experiencing. And so we’re really excited about really diving into the complexity of this phenomenon, of this construct.

Rebecca: We look forward to hearing where the research leads and your findings.

John: Thank you for joining us. This is an issue that clearly is affecting a lot of people. So getting more information out to other educators, I think, is going to be helpful.

Sara: I’m really grateful that you invited me to participate in this podcast. As I mentioned, I did some cognitive reframing for myself in preparation for this interview. And for me, one of the helpful thoughts and strategies was to just acknowledge that even if there’s some information that I really would like to cover that I forget, let’s say, or like, even if I’m not quite as comprehensive in addressing all of the relevant points that I would be really excited to share with you, that increasing awareness at any level is meaningful with respect to academic impostor phenomenon, because almost all of us experience it, and unfortunately, many of us experience it in isolation. So the more aware we are of the shared experience of self doubt, even in the face of high levels of achievement, I think the better equipped we’ll be to navigate our own educational and professional journeys in an informed way, in a way that will help us to maximize our true potential and pursue our passion and interest. I just really appreciate an opportunity to share some of this information, to have this dialog and this discussion. It really is my passion, in particular, to support students and to support psych majors in STEM related courses. So, thank you.

Rebecca: Thank you so much.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on Apple Podcasts or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

John: Editing assistance provided by Fred Llerena.

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436. The Joyful Online Teacher

Online classes provide opportunities for students not served by traditional in-person classes, but asynchronous experiences can seem isolating for both students and instructors. In this episode, Flower Darby joins us to discuss ways to make online instruction more joyful for both students and faculty.

Flower is an Associate Director of the Teaching and Learning Center at the University of Missouri. Prior to this position, she served as an Assistant Dean of Online and Innovative Pedagogies and Director of Teaching for Student Success. Flower has over 30 years of teaching experience, including both in-person and online modalities, and is frequently invited as a keynote speaker at academic conferences. She is a co-author of Small Teaching Online: Applying Learning Sciences in Online Classes, and The Norton Guide to Equity-Minded Teaching. Her new book, The Joyful Online Teacher: Finding Our Fizz in Asynchronous Classes, has just been released by the University of Oklahoma Press.

Show Notes

Transcript

John: Online classes provide opportunities for students not served by traditional in-person classes, but asynchronous experiences can seem isolating for both students and instructors. In this episode, we discuss ways to make online instruction more joyful for both students and faculty.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

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Rebecca: Our guest today is Flower Darby. Flower is an Associate Director of the Teaching and Learning Center at the University of Missouri. Prior to this position, she served as an Assistant Dean of Online and Innovative Pedagogies and Director of Teaching for Student Success. Flower has over 30 years of teaching experience, including both in-person and online modalities, and is frequently invited as a keynote speaker at academic conferences. She is a co-author of Small Teaching Online: Applying Learning Sciences in Online Classes, and The Norton Guide to Equity-Minded Teaching. Her new book, The Joyful Online Teacher: Finding Our Fizz in Asynchronous Classes, has just been released by the University of Oklahoma Press. Welcome back, Flower.

Flower: Thank you so much. It’s my true delight to be here with you both.

John: We’re really happy to talk to you. It’s been a while.

Flower: Yes, we’ve all been busy, I think. Lots going on.

John: And certainly you have been. [LAUGHTER] Our teas today are:… Flower, are you drinking tea with us today?

Flower: I do have tea, and I went with a classic Earl Grey today.

John: Very nice.

Rebecca: Nice!

John: In a nice inclusive education mug. Is that what I saw on there?

Flower: That’s what I have, from CU Boulder, inclusive educators. This is actually from their podcast, Inclusive Educators.

John: Nice.

Rebecca: I have a cinnamon cardamom tea.

John: And now that the temperature has risen above zero, today we have a heat wave. I think we just checked and it was 12 degrees. I am having spring cherry green tea in honor of the spring, which will be here sometime in the next few months.

Flower: Love it.

Rebecca: Sounds good with the temperatures rising. Flower, we invited you here today to discuss The Joyful Online Teacher. Can you tell us about the origin of this book?

Flower: Yes, Rebecca, this has been a long time coming. It originally started through inspiration from Dr. Sarah Rose Cavanagh’s really transformational book in my life and in the lives of many educators and students. Her book is The Spark of Learning: Energizing the College Classroom with the Science of Emotion. She has other ones, but that’s the original inspiration for this book. And as soon as I read it, I thought, “Wow, there is so much potential when we truly apply the findings from emotion science to asynchronous classes in particular.” So I began cultivating this idea. This book is also inspired by the work of Dr. Barbara Means, a very well published scholar, researcher on education, learning, and technology, and in 2022, she put out a paper calling for the application of psychological literature to online classes. She pointed out that the frameworks that we are accustomed to talking about really come out of educational technology, and we need to go a little deeper into how people learn online. So that factored into this. And then I would say the third ingredient that sort of shaped this book is just my ongoing sense that online classes are kind of less than. They’re just not as fun [LAUGHTER] as teaching in person, at least for me. I love teaching in person. I love when we get to be together in a room, and yet I see so much value and purpose in asynchronous online classes as well. Student demand is growing. It is an equity issue for me to make these classes as positive and supportive as they can be, and so what we ended up with is The Joyful Online Teacher.

John: And s peaking of positive, your first chapter begins with a discussion of Martin Seligman’s PERMA model of well being to provide a theoretical framework for your book. It’s been a while since we discussed this model on the podcast, and I think we only discussed it once before. So can you provide our listeners with an overview of this model?

Flower: Yes, so I did deviate from what a lot of us who write about online education really tend to rely on like the Community of Inquiry framework, for example. And I just wanted to find out how we could foster thriving and flourishing and well-being in our asynchronous classes in general, because in my experience teaching online for decades, it doesn’t feel like I’m flourishing in that environment. And what the students tell us, and what many educators tell us, is that that’s a common experience. So I turned to PERMA, as you said, Seligman’s theory of well-being that he introduced in a 2011 book called Flourish. And PERMA is an acronym for five building blocks of individual well being. And what I love about this model is, first of all, it’s extremely well tested, and there’s a mountain of empirical evidence that shows that it reliably predicts well being and success better functioning in every life domain. So I love that it’s so well validated and supported. But I also love that you can pick and choose between these five building blocks based on what resonates with you, your personality and such. So let me quickly summarize the five building blocks, and the idea is cultivating experiences within any of these domains are going to enhance our own sense of well-being, our own happiness. So “P” is for positive emotions, and what the literature shows is that when we are experiencing positive and pleasant emotions, like enjoyment, like gratitude, satisfaction, pride, a whole range of pleasant experiences, we’re going to feel better. And that makes sense, right? But as Seligman himself points out, about 50% of the world does not go around feeling positive all the time, and so I love that there are other sort of building blocks. “E” is for engagement, that’s the state of flow. That’s where we’re so absorbed in the task at hand that we lose all sense of time and self, and that’s a source of well-being. “R” is for relationships, and specifically positive relationships, I think about these especially in an online class in terms of supportive social connections. “M” is for meaning. When we find value and purpose in the thing that we are doing, that in itself, is another way to boost our own well being. And “A” is for accomplishment and this one resonates with me. It is crossing the item off the to do list. It is winning the game of cards just for the sake of winning. It is helping our online students cross the finish line of our classes. So what I did in this book is I highlighted two of these domains as particularly relevant and impactful for asynchronous online classes. I take a deep dive on positive emotions, what does the emotion science say? And how can we put that to work in online classes, and then “R,” relationships, supportive social connections? How can we help everybody thrive and persist in those online classes based on those two elements specifically?

Rebecca: So in your book, you provide an analogy between building a course and preparing for a road trip as a way of establishing this sense of well being. I know, personally, I enjoy planning trips. So what are some design strategies that can be used to promote well being during the semester, particularly around these like positive emotions?

Flower: Yeah, it’s funny you said that, Rebecca, because I hate planning for a road trip, and I got to be so real, I don’t love all the stuff that we have to do as instructors to get ready for an online class. I feel overwhelmed, and I don’t think I’m alone by all the rubrics, all the checklists, all the frameworks, all the “you should do this” and “best practices that,” organizing the modules, it’s not my favorite. It’s not where I find the fizz, making sure the rubrics are there, the dates are all right. All of that is not my favorite, but it’s funny that you said that, because, of course, I discuss everything with my amazing husband, Tim. He’s an instructional designer. He’s been supporting faculty teaching with technology in classrooms and online for over 30 years. And he was like, “Wow, I kind of like planning for the road trip.” [LAUGHTER] And I was thinking specifically about the tasks that may not be as fun, like getting the car to the mechanic, getting the wheels aligned, but when you take the time to do those things, then you foster a more enjoyable trip when you’re actually on the road trip. So chapter one really is about what I find to be a little bit less fizzy, but then I know there’s other folks like you who are like, “No, it’s okay, let’s get our checklists done.” And so, thinking about how do we set up our course? And this is not really new [LAUGHTER] for anybody who has any experience supporting online teaching or teaching online. It is about, well, first of all, I encourage us to remind ourselves of the “why,” of the meaning and of the purpose. Again, back to the “M” in PERMA, I know for a fact that online classes literally change lives, to quote one of the folks who’s featured in this book, Michelle Pacansky-Brock, “they make it possible for people to attain a college credential or degree when it would not otherwise be possible to do.” And so when I do get a little bit bogged down with the tedium, the administrivia of preparing an online class, I have to remind myself of my “why,” and so that’s what we start with in chapter one. Then, I kind of go through some of those relatively well understood strategies in terms of making sure your course is organized. And to your point about fostering a more enjoyable experience, when my course is confusing, then what happens is the students get confused, and what we know from emotion science is frustration or confusion demotivates learning and learners, then they email me with questions, as they should, and then I have a whole mountain of email, right? And so it’s kind of like when the wheel is out of alignment, it’s harder to steer the vehicle and keep it on track, but when you take the time to make sure that things are set up, that they are organized, everybody does have that more enjoyable experience. So one other thing that I would mention here, as we’re setting up the class is to kind of set ourselves and our students up for success by announcing our availability. Now more than ever before, online students might expect an answer in the moment, and we are not AI chatbots. We are not available 24/7, so help our students know that. When life circumstances come up for ourselves that impact our availability, let our students know that. Let them know if we need to be away for a few days, when we’re going to be back, anything like that that we feel comfortable sharing. All of those are ways to set up the journey for success.

Rebecca: One of the things that I heard you say, that I think everyone can relate to, is not enjoying piles of email. So having less piles of email alone could make for more joyful experiences for everybody. [LAUGHTER]

Flower: And if I could just comment on that, any strategy that has been successful in my own teaching and anything I recommend that seems to resonate with folks more broadly is pretty much all about saving me pain. [LAUGHTER] There are tedious aspects of teaching, and oftentimes it is something that we could do better. If a lot of my students are missing the mark on an assignment, maybe I wasn’t as clear or explicit in the instructions. So if I go back and I add to the transparency of what I’m asking students to do, eventually the result is less grading time for me because they’re getting it on the mark. So I admit it’s purely selfish, but whenever I can save myself pain or help other faculty save themselves some pain, I actually think it’s benefiting their well being and student success as well.

John: Now, I’m with you in that I much more enjoy the interactions with students as the course is progressing, but after I started teaching, I realized I couldn’t really be that improvisational and just do things day to day and so forth. And I’ve learned also that putting in the extra effort, getting all the details in, creating a consistent course structure, making sure that everything is there in advance, just makes it so much more enjoyable later. I don’t enjoy that part of it, but it does pay off in terms of the rest of the course, and those few weeks of getting things ready in advance, or maybe more than a few weeks, depending on whether it’s a course you’ve done before or if it’s a new course, really pays off nicely.

Flower: That’s exactly right, John, I agree with you 100%.

John: And I was thinking when you mentioned that about how we started this podcast. When we first started talking about I said, “Okay, well, let’s record one tomorrow, and we can release it later this week.” And Rebecca’s response was, “Well, why don’t we plan to start releasing them in about a month or so? Let’s get everything organized and planned first.” So it worked out well, but it was a bit of an adjustment there.

Rebecca: It’s a little yin and yang going on here.

Flower: That’s good!

John: So, in an in-person class, having an energetic and enthusiastic instructor can help inspire student engagement, because we know that emotions are contagious. It’s a little bit harder, perhaps, to do that in an online class. How might instructors create a similar environment in an asynchronous course?

Flower: This is such an important question, and the beauty of it is that a little goes a long way. And one of the things that I do in this book is I tell the stories of people who love teaching online, and we just get to learn from their experiences. So the book is as much storytelling as there is research and empirical evidence to support the recommendations, but there’s also people who love teaching online, and I really think keeping our focus on that, on the people in the class, seeing our online students as people, and not just names on a screen, which I myself have been guilty of, and really highlighting the importance of regular interactions, but not in a mechanical way. So to get to your point, as you already mentioned, emotion is contagious, and there is a lot of evidence to show that teacher enthusiasm literally infects students and energizes them, and this definitely applies in online spaces as well. Anybody who’s familiar with my work are going to see some themes [LAUGHTER] that have been characterizing my work for some time now. But let’s think about, how do we convey our passion to our online students? Whether it is in the recording, maybe an audio or a video recording. The research shows that even, especially video, even like animating our facial features and inflecting some enthusiasm in our vocal intonation that can energize students, even in an audio recording. Again, there’s more depth and nuance, and we can convey that excitement about what we’re doing in class. We can also convey that we really care about our students when we’re more willing to bring that media. It doesn’t even have to be just media, though. We can do this in our written comments, announcements, feedback, discussion posts. It really is about being “the sun” is the way I think about it. I personally think Canvas, Moodle, Blackboard, places like these, are ugly. I really do. [LAUGHTER] I cannot believe how they are so not user friendly, so unappealing visually. So I think about what individuals, as instructors, what we can do to bring warmth, energy and enthusiasm into our classes. And it may be that you send an announcement with a meme, or maybe you tend to use emojis. Those kinds of things that are resonant to our authentic selves, and being mindful to project our enthusiasm about our topics, about student success, those are ways that we can create a similar environment in online classes.

Rebecca: One of the other areas where there’s a lot of growing evidence is that students are more likely to persist and learn more when they feel like they belong. What are some of the strategies you recommend to help students feel that they belong in an online class, particularly in an asynchronous setting?

Flower: Yeah, I’m really glad to be talking about this. My co-authors and I took a deep dive on this in The Norton Guide to Equity-Minded Teaching, which is freely available thanks to W.W. Norton. That’s where I really began to articulate, “what does the research say, and how do we apply it in online classes?” And what we know is persistently, consistently, for decades now, students in asynchronous online classes have told us that they don’t feel they do belong, they feel isolated, they feel lonely, they do not feel connected with other people. In fact, there’s a relatively recent study that reports one student saying that they don’t even think it’s possible to feel that there’s a community in online classes. So we have work to do here. Those feelings of isolation and loneliness definitely contribute to those higher attrition rates that we experience in online classes. I love the example of, again, my friend and colleague, Dr. Isis Artze-Vega, lead author of The Norton Guide, and she really put into practice this idea of relentless welcome, which we learned about in Relationship-Rich Education by Felton and Lambert. It’s this idea of communicating to students repeatedly that we’re there for them, we will help them. If they have a late assignment, what can we do to help them get that assignment in, to help them cross the finish line? Again, Isis’ story about asynchronous teaching is in the book. There are many others, but it is about helping our students see us as a real person. For example, I’m in a lot of online classes, and I speak with a lot of online instructors, and it surprises me, and quite frankly, it saddens me, how frequently there is not even a photo of the instructor in the online class. There may be good, valid reasons why an individual instructor does not want to post an image of their face. I understand and respect that. But I think there’s a lot more of us who just haven’t put two and two together. Students tell us they feel like we’re not real. They tell us that they think we’re just computers or bots. So let’s help our students see who we are as a real person. A headshot, a photo of ourselves doing a hobby, and again, it’s not just one and done. It’s not just an “all about me” page at the beginning of the semester. It is about interacting in ways that help our students see that “Wow, we really are ice hockey fans,” and “did you see that game over the weekend,” right? Or whatever our personal interests might be, that we feel comfortable bringing into class. Again, not crossing any boundaries, but helping our students see that we are real people can help them feel connected to us. And the flip side is also true as well, being intentional to get to know our students as real people really goes a long way. As I already mentioned, I have been guilty of seeing a name on a screen and struggling to envision the real person who was on the other side of that screen. So first-day information sheets, where we collect some information from our students, and maybe invite disclosure, I don’t think we should require, but maybe invite students to share a little bit about their personal interests, hobbies, career goals. Those kinds of activities can help us demonstrate to our students that we do see them, that we do care about them, that they are a valued member of the community, that fosters belonging and that predicts academic success and completion of the online course.

John: And we’ll include links to The Norton Guide, as well as Relationship-Rich Education, as well as a couple of podcasts we had with some of the authors. Along those same lines, one of the things that may be difficult is that we know that there’s research that suggests that when people read written feedback, they’re more likely to perceive it as negative than if they hear it being said, because we don’t see facial expressions, body language, tone, and other things. Now, video can help address some of those things, but if people are not going to be using video, how can they convey this more positive and supportive environment to reduce the risk of misperceiving some of the comments that students may see?

Flower: Yeah, great question, and again, a relatively simple thing that we can do when we pay attention to the words that we write. I alluded to this earlier in this conversation, it is 100% possible to convey enthusiasm, support, encouragement, “you got this,” when we take another moment or two to write some of those quick phrases. Some online instructors find it helpful to have some template text that they can copy and paste. I personally tend to be more spontaneous and in the moment, but there is an aspect of taking a few more moments to share a few more words that help students and being intentional. Now, I don’t think any of us should be inauthentic. As you may know about me, I tend to have kind of a natural cheerleader kind of a personality like, “Come on, we can do this!” And I don’t think people should break that way if that’s not their style, but I do think we can overcome the transactional distance, create warmth that is not always evident in these text heavy environments. The course material itself is often written in a dry academic language. I take inspiration from research that shows that warming up the tone of your syllabus can help students feel better prepared for success, the same is true in our written materials in online classes. And the last thing I would say is findings from research on immediacy cues in asynchronous classes, specifically immediacy cues that comes out of the field of communication and it’s a way to help students feel that you are approachable as an instructor, that you are on their side, you are available to help them. We often think about these immediacy cues in in-person classes, for example, maintaining a pleasant facial expression of body language that is a little bit more relaxed, not standing at the lectern and just reading your notes. These are in-person nonverbal immediacy cues, but research has shown that there are things that we can do in online classes to apply this effect as well. One of them is about the perception of time, so students notice the length of our comments or our feedback on an assignment, and if it seems like we were very brusque and abrupt, again, sort of a negative perception is formed, but if they perceive… because we have included just a few more words in our message… if they perceive that we spent a little bit more time with them, it boosts their motivation and engagement, both of which are precursors to learning. So in my opinion, how do we do this when we’re relying on text, it is faster. I think that typing comments is faster than recording video. I certainly encourage people to use more video, but when I’m teaching online, taking just a mindful moment to add a few more words of encouragement, maybe even to acknowledge, “hey, this is challenging, but I know you can do this.” Typing words like that makes a difference.

Rebecca: One of the things that we mentioned just briefly a little bit ago was that in online, asynchronous classes, there’s higher attrition rates than in-person classes. What are some other strategies we can use to encourage students to persist?

Flower: Yeah, so I’m thinking of a 2024 research paper that came out and I love when articles have a catchy phrase. This one, the first part of the title is, “It Helped Push Me Through the Class,” and it’s the things that we have been talking about. It is relational online teaching. It is teaching with rapport. And as I mentioned at the very beginning here, a little goes a long way. Having that photo of the instructor, writing opening materials in an online course in a way that makes it very clear for students to understand what they need to do to get started, maybe trying to break up our written materials in the online classes with a little more white space, with a little bit more use of headings, keeping everything accessible, so that we are meeting digital accessibility requirements, absolutely, but we can bring in more of that relational kind of online teaching. That’s the way I think about it. Again, Michelle Pacansky-Brock is doing great work in this area. She talks about humanized online teaching. It’s the same thing, it is about cheering our students on, pulling for their success, maybe reaching out. Attrition rates are higher, they have consistently been for decades. Maybe what we do is we’re intentional to take 15 minutes on a Monday morning and check and see who has not really been active in the class in a few days, send a little message to that individual and say, “Hey, I noticed you haven’t been here. Are you okay? Is there anything I can do to help?” That kind of a strategy doesn’t take very long. It can make a huge difference for students, because it communicates that you noticed, that you saw that they were not there, and you took action to reach out in a supportive way. That’s the kind of thing that can and does make a difference with helping students persist and complete the online class.

John: Just a few minutes ago, you suggested that one of the ways we can help connect to students and create a better relationship with the instructor is by finding out more about the students and asking them some questions so that we get to know our students a bit better. But if they share that information with other students, could that help build community in some way, if we can bring some of those things into discussion forums or some class activities where they’re revealing something that they’re comfortable revealing about themselves and why they’re taking the course, perhaps. Might that help forge better connections among the students in the class?

Flower: Yeah, it’s all about, as you said, helping students find some common interests. And the way I think about this is to structure social interactions throughout the class, not just in the first week in the introductions forum. I mean, that’s standard, and I do recommend that we should do that, have an introduction forum in week one, but in many online classes, that’s it. There’s no further attempt to build connections and relationships among the students. When we are intentional to do that, what happens is, again, that more naturally warm environment, a more trusting environment, which will help students engage. So for example, I think it can be helpful to have maybe a weekly social post only. I was speaking with one instructor recently who changes the prompt every week, and if this aligns with your grading philosophy, I recommend assigning points. Make it worth points, because online students are busy, they don’t do things that aren’t required. I understand that, but maybe one week, the topic of discussion is, “what series are you binging right now?” Maybe the next week, “what is one favorite hot beverage, given the icy temperatures,” right? Things that don’t have much to do with class, encourage students to post photos or memes. If they want to do that, it will be amazing. And I think people will really see the benefit of investing time and part of the grading scheme and module space in structuring ways for students to connect and engage with each other in ways that are not necessarily about the material in the class, just person to person.

Rebecca: In a lot of ways, that’s very similar to the small talk or small interactions that happen before or after an in-person class. And you have to be more intentional design those opportunities when an online environment is kind of a drop in, drop out, as you need or as it makes sense for you on your schedule. So you have to kind of make those spaces for that to occur.

Flower: That’s exactly right, and I actually want to qualify some of what I said, I get very carried away with myself. But to your point, social interactions can happen spontaneously and naturally, whether it’s turning to your neighbor and saying, “Hey, do you have an extra piece of paper,” whatever it might be, and the research has found that that’s actually really important to help students be successful. So that’s why I say “Yes, it doesn’t happen by accident in online classes. Let us structure those opportunities.” But, [LAUGHTER] I want to qualify that. I have learned over time that in some courses that may not be as necessary in some disciplines, maybe students don’t have time for the social stuff as much. So two points here, for example, once a number of years ago, I was speaking with a professor in an MBA program. He’s like, “My students are motivated, they are busy, they are professionals, they know what they need to do, they want to get in and out, they don’t have time for all that fluff.” And at the time, I wrestled with that, but I think he has a point. So instructor preference, discipline, the nature of the program, the kinds of students that you have, these are all factors that we want to take into consideration. I still would argue that some social support is more beneficial than not having that much, but every recommendation like this, I think individual instructors need to filter it through their own wisdom and experience, and make those informed decisions based on what they think will be best for their students, their discipline and such.

Rebecca: I can imagine some of those could be a little more spontaneous feeling if you have students that have some similar interests that you learn as you’re interacting with them, and you connect them to one another because they do have some shared goals or interests or pursuits.

Flower: Yeah, one of my favorite recommendations, again, people who are familiar with my work may have heard me talk about this before,[LAUGHTER] but it’s because it’s so good. This idea originally came from Dr. Courtney Plotts. What I like to do is to provide a slide, or it could be a Canvas page, for example, with some images that represent kind of a wide range of emotional and mental states. And then make this a discussion forum, and it would be “which picture best,” and then you can finish that sentence however you want to, in terms of the prompt, right? “Which picture best represents how you’re feeling about your weekend,” or “this upcoming project that we have due,” or “your college classes in general for this semester,” and then again, if it’s in a discussion forum, students can connect with each other over the pictures that they choose. And so the slide that I tend to use a lot has a happy looking dog. It has the nervous slash playful looking cat. It has a dark mountain scape with heavy clouds and snow. It has a humming bird drinking nectar from a flower. And when students see that somebody else picked the dog, “Oh, yeah, tell me about your dog!” There are ways to structure with some degree of spontaneity as well. And like I said earlier, my personal sense is that in asynchronous classes, assigning points is more necessary because we know students don’t do things if they’re not worth points. That is not my overall grading philosophy, but regarding asynchronous online classes, I would say that when students see that you’re assigning points for some of those things, it conveys that it’s important. It conveys the value that you place on those activities.

John: For many years, one of my colleagues and I have been using this metacognitive cafe, low-stakes discussion forum where students reflect on their learning process, and at the end of the semester, they always said that that was one of the things they valued the most, because it helped them see that other people were struggling with some of the same issues, that they weren’t alone. Besides the benefits from just the metacognitive reflection on their learning, it helped them to see that the things they were struggling with were experienced by other students as well, and they would often bring up things saying, “I have to take care of a two-year old, and it’s really difficult to do these things.” And then other people would respond about some of their challenges, and it just helped form much more of a community where they got to know each other much better than they would have if the focus was just on the content directly.

Flower: That is a wonderful example. I love that so much, that empathy building, that sense that we’re not in this alone. That’s exactly what online students tell us, [LAUGHTER] they feel like they’re in this alone. So I love that opportunity to, if nothing else, vent or commiserate [LAUGHTER] and share that experience to build that trusting community. I love it.

Rebecca: One of the things that we talked about a little bit earlier was how some students may think that we’re just a bunch of bots teaching these online classes, and obviously the proliferation of generative AI generally can really feel like it sucks the joy out of some teaching. How do we prevent some of that from happening and maintain this joy and online instruction in the presence of AI?

Flower: Yeah, a really important and very timely topic. In the forthcoming book, there is a subtitle that basically says, “don’t let AI steal your joy.” That sums it up for me. There are people who are calling for the end of asynchronous online education because it’s impossible to prevent students from using AI to outsource their learning. I don’t agree with those calls. We know, again, that this modality makes it possible for people to pursue a degree when they wouldn’t otherwise be able to, not to mention, it’s a business model that is well established [LAUGHTER] in higher education. Student demand for this format is growing. What we need to do is to figure out how we double down on the human connections we’ve been talking about, and motivate students to not outsource their learning to AI. So, and I do want to be very clear, I’m not talking about agentic AI. It is horrifyingly possible now for a student to use an agent browser to go in and complete online class tasks. That, I’m gobsmacked. [LAUGHTER] I still think that the human connection will help students choose not to do that, but I’m not talking about agentic, I’m only talking about generative AI. And again, I do firmly believe that cultivating trust, that building the social connection among students and instructors, that we can help students choose not to use AI in inappropriate ways. I also think all of the recommendations that people are making for how to teach and facilitate meaningful learning with AI, in in-person classes, we can apply those same ideas online: give students transparent guidance on exactly what you’re asking them to do, exactly what you don’t want them to do with AI, invite students to… not invite… I would say, actually assign students to disclose where and how they used AI, structure a reflection that gets students to think, to John’s point, about the metacognitive aspect, “did my use of AI help me, or did it hold back my learning? Or was it more trouble than it’s worth?” All of those kinds of recommendations where we are talking to students about AI, building critical literacy, awareness of the ethical concerns, responsible AI use, I think all of those same ideas can totally happen in asynchronous online classes. And I would argue that we would double down again on that human connection. Now what I am seeing, I’ll just add briefly, many asynchronous instructors are needing to shake things up a little bit. So we have always relied on discussion forums. Some instructors are moving towards social annotation using tools like Perusal or Hypothesis. Some folks are kind of rediscovering tools that we’ve had for a while, like Voice Thread because, yeah, let’s face it, those often tired and uninspiring discussion forums that we’ve relied on for a long time, that have been ripe for change for a long time, some of those existing or traditional ways of doing things just make it too easy for students to outsource their learning with AI. So changing things up in ways that are long overdue, I would argue, these are some of the ways that we can address the threat that AI poses. Last thing I would say on this is I know for a fact that there are hard working people who want the learning and they want the degree legitimately, they’re going to do the work. We have an opportunity to think more creatively, to inspire and motivate our students by giving them meaningful, relevant activities and tasks online.

Rebecca: This feels like the flat tire part of the road trip where you actually successfully get a new tire. [LAUGHTER]

Flower: You know, this isn’t a surprise to you. When we were in the pandemic, when we were coming out of the pandemic, many of us were going,”Great! We can change some things that have needed changing!” It feels that way to me again. There have been many aspects of asynchronous online classes that needed refreshing, maybe now we’ll actually do this.

John: And these issues, these challenges from AI, are not unique to asynchronous instruction. It’s basically with any type of work that students are doing outside of the classroom. And there’s a lot of people exploring this, both in face-to- face classes as well as in online classes, and we do have to think more carefully about the assignments we’re giving and how they might work, and how we can incentivize students to focus on the learning rather than outsourcing that.

Flower: I would like to add, there are really wonderful smart scholars like Dr. Tricia Bertram Gallant and her co-author, Dr. David Rettinger, there’s a global community of folks working on academic integrity, and these folks are rightfully [LAUGHTER] inviting some conversation about how valid our assessment of student learning can be on any work that happens outside of a physical classroom. To your point, this does not just apply to online classes, but anything we ask students to do that does not take place under our watchful eyes and without any technology, which introduces some inclusivity concerns. This is a concern. So in the context of asynchronous online, especially, because I don’t think it’s going away, I don’t think it can or should go away. I do wonder if we might see a return or a resurgence of in-person testing centers. And I’m kind of speaking that in that voice, because it’s not ideal in some ways, but proctored tests are a thing that still happen. For example, the NCLEX exam in nursing, that is a supervised in person experience. It has to be. I would like my nurse to adequately give me the medication that is prescribed. So I’m wondering, for asynchronous online classes, if we might see more in-person assessment. And I’ll share one model from my former institution, Northern Arizona University. In Arizona, there’s a wide rural population, and I love this model. Basically, agreements were made with local libraries, community colleges, other such gathering places around the state, and students would just make an appointment and go to their local place to do an in-person assessment. So, I just wonder if we can, and maybe even should, begin to explore that option more fully than is currently the case.

John: And when we talked to the authors of The Opposite of Cheating, we’ll share a link to that as well, one of the things they talked about was the possibility of consortiums of schools or state university systems, perhaps, agreeing to do some joint proctoring to provide capabilities for that throughout the state, and that might be an option, but it would be hard for smaller private schools, perhaps, to join in these types of things, but it is something that I think we should explore because of these challenges.

Flower: And that’s why I love the model at NAU, where a local library or a community college or other offices that already exist, they just entered into an arrangement and had a system and had a system and a process.

Rebecca: All right, so we always wrap up by asking, what’s next?

Flower: Well, I have to tell you, what’s next for me is finishing my PhD! [LAUGHTER] This is something that I have been quietly pursuing in the background for a number of years now. My program is fully online, asynchronous, I have been walking a mile in the online students’ shoes, and I am not undertaking any other big projects until I finish this PhD. My experience has informed the book. When I said earlier that I talk with a lot of online students, it’s because they’re my classmates. [LAUGHTER] So that is next for me. I want to finish this. It’s a PhD in psychology. How do we learn, and therefore, how do we teach more effectively? So it completely aligns with my work. It finally became time to pursue this, but it’s hard, just like for our online students to be a working professional with many pursuits in life and try to juggle that as well. So that’s next for me, is finishing that program.

Rebecca: You got this, Flower! [LAUGHTER]

Flower: Thank you! But I tell you what, no more books until it’s done. That I know for sure. [LAUGHTER]

John: Yes and keep the fizz going through the dissertation process.

Flower: Yes, absolutely.

John: Well, thank you. It’s always great talking to you, and we’re looking forward to hearing more about your research on your dissertation.

Flower: Yes, thank you so much again for having me. As you know, these conversations bring me fizz, and I hope your listeners feel a little bit more uplifted and fizzy as a result.

Rebecca: I think they will. Thank you, Flower.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on Apple Podcasts or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

John: Editing assistance provided by Madison Lee.

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379. Mentor Mindset

Many attempts at influencing adolescent behavior fail. In this episode, David S. Yeager joins us to the use of a mentor mindset by faculty members can  increase student motivation and academic success.

David is the Raymond Dixon Centennial Professor of Psychology at the University of Texas at Austin, and a co-founder of the Texas Behavioral Science and Policy Institute. He is best known for his research with Carol Dweck, Angela Duckworth and Greg Walton on interventions that influence adolescent behaviors. David has served as a consultant for Google, Microsoft, Disney and the World Bank, and is the recipient of over 15 awards for his work in social, developmental, and educational psychology. He has published extensively in scholarly publications, and his research has been featured in The New York Times Magazine, The New York Times, The Wall Street Journal, Scientific American, CNN, Fox News, The Guardian, The Atlantic, and many, many other places. David and Carol Dweck and others have also created a MasterClass on The Power of Mindset. His most recent book is 10 to 25: The Science of Motivating Young People.

Show Notes

Transcript

John: Many attempts at influencing adolescent behavior fail. In this episode, we examine how a mentor mindset may be used to increase student motivation and academic success.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

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John: Our guest today is David S. Yeager. David is the Raymond Dixon Centennial professor of psychology at the University of Texas at Austin, and a co-founder of the Texas Behavioral Science and Policy Institute. He is best known for his research with Carol Dweck, Angela Duckworth and Greg Walton on interventions that influence adolescent behaviors. David has served as a consultant for Google, Microsoft, Disney and the World Bank, and is the recipient of over 15 awards for his work in social, developmental, and educational psychology. He has published extensively in scholarly publications, and his research has been featured in The New York Times Magazine, The New York Times, The Wall Street Journal, Scientific American, CNN, Fox News, The Guardian, The Atlantic, and many, many other places. David and Carol Dweck and others have also created a MasterClass on The Power of Mindset. His most recent book is 10 to 25: The Science of Motivating Young People. Welcome, David.

David: Thanks for having me.

Rebecca: Today’s teas are:… David? Are you drinking any tea with us today?

David: Uh…. No, I am not. I read a short story about tea recently, so that’s the closest tea story that I have for you.

Rebecca: Alright, we’ll count it, we’ll count it, we’ll count it. [LAUGHTER] I know you have water with you, which is, as we know, the foundation of tea.

David:It’s pre tea.

Rebecca: It’s pre tea. [LAUGHTER] How about you, John,

John: I am drinking a spring cherry green tea, continuing the trend of cherry-based teas. [LAUGHTER]

Rebecca: Yes, the theme continues. I’ve reverted back to the blue sapphire tea.

John: And I thought the spring cherry tea was particularly good with a couple feet of snow that we’ve had in the last few days here.

Rebecca: And it is currently snowing very hard out my window, John.

John: I don’t have windows here, so it’s perfectly nice here until I leave. So we’ve invited you here today to discuss 10 to 25 which brings together a large volume of research findings concerning student motivation in a very accessible manner. Educators at all levels have been raising growing concerns about student motivation. That’s always been there, but it seems to be a little bit more serious in the last few years, while many students report that educators seem to be out of touch with their lives and their experiences, so this book is extremely well timed. How did this book project come about?

David: Yeah, it’s a great question. It’s kind of a convergence of a few different things. So one was just my observation over years that as a society we are so bad at changing and influencing adolescents. One program after another seems to not work, and probably the impetus for that was I was asked to write a paper for the special issue of something called the future of children, like 2017, it’s on social and emotional learning, and it’s an awesome group of scholars and led by Stephanie Jones, who I admire very deeply, and I was asked to write the chapter on adolescents. So what works for social and emotional learning for adolescents? And tell you what, like I kept looking in the literature, and nothing really worked. And then when you look at the meta analyses, it seemed like there was this negative trend where the older the kids in the study, the less effective the program. And the programs that did seem to work weren’t social and emotional learning programs, they were something else that later somebody labeled social and emotional learning. It was like Facing History and Ourselves, which is like a history curriculum. And the side effect of good history education was some better social and emotional outcome. But it wasn’t like they were teaching you square breathing or meditation or something. And I just wanted to get to the bottom of it and I was like, why is it the case that we’ve got all these things that seem to work with younger kids? Because SEL programs did have pretty good results, third, fourth, fifth grade, maybe even younger. So like, what’s going on, seventh grade to 12th grade? And what I discovered was that in general, we kind of have the wrong view of young people, and therefore we keep defaulting to the same kinds of wrong programs, and then we’re shocked that they don’t work, but it’s because they come out of a particular mental model. So everything from DARE to Just Say No to anti-bullying programs, and the list goes on, and I went on sabbatical at Stanford about 10 years ago to try to get to the bottom of this and figure it out. And this book involved a lot more than that, but that’s what started it. And so it’s really been kind of 10 years of work to expand on that idea.

Rebecca: So you just mentioned DARE, and you talk about this and many other educational interventions in your introductory chapter. And similarly, college faculty who give students detailed feedback on their writing often see little feedback being implemented in follow-up submissions. Can you talk a little bit about why many interventions that are designed to improve the lives of adolescents are just so unsuccessful?

David: The first kind of passive insight was that there’s two things: One is that what the programs are trying to change, like the basic hypothesis they’re going after wasn’t the right thing to be changing. And the second is that even if they were targeting the right thing, they didn’t say it in the right way. So just take anti-bullying. The most common way to reduce bullying is to teach kids social skills. It’s like, “Well, the reason why you’re bullying is you don’t have a way of dealing with social conflict that is productive, that you have an unproductive habit.” And the research ended up suggesting that actually, for young kids like third, fourth, fifth, sixth grade, bullying is associated with poor social skills. It’s kids like some of my kids, where they’re ADHD and they just kind of get a rise out of bothering people and saying things repetitively, or getting a rise out of somebody. But for middle school and high school, often bullying is associated with better social skills, because the kind of bullying you’re doing is strategically destroying someone else’s reputation while maintaining plausible deniability, so the adults can’t get you in trouble, but then all of your friends see it, so that way you gain status and you look powerful, and that’s actually very sophisticated to do that. Real world bullying is more sophisticated than what you see in Mean Girls. And it’s not the case that kids need more social skills, because, in fact, the more social skills they had, maybe the better they would be at bullying. So what you often saw actually was an increase in bullying as a result of middle school or high school anti-bullying programs. So that was one big issue. And the second big issue is that even if you were working on the right stuff, and the right stuff, by the way, would be something about trying to maintain your reputation and gain status in a productive way, rather than by destroying others, would be an alternative, for example. But the way the programs are often framed is super lame. I mean, it’s like, DARE is like someone with a neon fanny pack throwing out headbands, like wearing socks and sandals and like, 0% of kids are like, “Oh yeah, you’re right. Next time someone I have a crush on offers me a cigarette, I’m gonna be like, ‘no, because I dare to resist drugs.’” No one’s gonna say that. And in fact, like, if you think back on DARE, they teach skills through scenarios, but like, what are the scenarios? It’s like, you do a skit in front of the class, and like, one kid stands up and they offer the other kid drugs, like, “Hey, man, you want some cocaine?” And then the other kid’s supposed to be like, “No way, dude.” And in every case, the kid offering the drugs looks way cooler than the nerd who says no, and all you’ve done is prove in front of everyone that awesome people offer everyone drugs. And so again, like drug use, on average, goes up in response to DARE and similar programs. So the way to summarize this is that you have to be attuned to the adolescent desire for status and respect, their desire to maintain a good reputation in the eyes of people whose opinions they care about, and if you don’t, then you might just push them away, or you might even make the bad behavior more enticing. And so that’s a launching off point for this book, where I try to suggest better approaches.

John: One of the other things you talk about and you’ve written about is how to provide feedback effectively to students. And one thing that many people have been taught for a very long time and still are is to use that compliment sandwich where you put some critique in between two positive comments. And it turns out that that’s not very effective. One of the things you suggest is that a wise feedback strategy may be more effective. Could you talk a little bit about why the compliment sandwich doesn’t work and why wise feedback may be a more effective way of providing feedback that students will respond to?

David: Yeah, so I’m starting from this premise that young people are like exquisitely sophisticated in they’re thinking about their reputations and how others are perceiving them socially, and given that, when they’re critiqued by a teacher or a coach or a manager or anyone who has power over them, then they’re not just processing it as information to include in their mental model of perfecting a skill, there’s a social implication: “Who is this person who’s implying that I’m not good enough yet? And why do they feel entitled to very publicly say that I’m inadequate? And furthermore, do they think I’ll ever be not inadequate? Like, is there any possibility that I could grow and improve?” So they’re asking these big, existential questions that have their roots in concerns about their status and reputation. What is the adult thinking? Well, they’re thinking, I don’t have to give you any feedback at all, like you’re lucky that I’m even spending any time on you, and don’t complain, stop whining, and the least I’ll do will be to try to soften the blow by being a little nice, but if you don’t like that, then you’re entitled, and you’re a wimp. That’s kind of a lot of adults’ approach. And so what occurs to them is to be like, Alright, well, I don’t want you to cry, so I’m gonna do the compliment sandwich. And the compliment sandwich is something like, “Look, I love your enthusiasm.” It’s a nice thing. And then it’s a negative thing, like,”All of your work is terrible and has to change.” And then there’s the nice thing, like, “Thanks for turning it in on time.” And we do our mental math. It’s like we’re balancing a stoichiometric equation. And then we say “Net positive. So you should thank me for this feedback.” But again, you haven’t addressed the core question in the young person’s mind about their status and their worthiness in our eyes. And so the alternative is to directly address the concern that young people have no value, that they have no potential, they have no future, et cetera, by using something that Geoff Cohen, a Stanford professor, one of my mentors, has called wise feedback. And wise feedback is very simply saying, I’m giving you these comments because I have very high standards, and I know that you can meet them. So it’s first an appeal to a high standard, and second an offer of support so that way they can meet it. And it turns out that that comes across as a very respectful thing to say, and therefore it builds trust, and it puts the young person in a place in which they’re open to criticism, because you’ve addressed their main fear, which is that we view them as incompetent.

Rebecca: So in 2014 you were the first author on an experiment involving wise feedback. Can you talk a little bit about this study?

David: Yeah, so in one experiment that, again, was led initially by Geoff Cohen, my collaborator, and other great people like Valerie Purdie-Vaughns at Columbia, we partnered with a school in the East Coast, and we had teachers assign their seventh grade students an essay to write. So kids write a standard five-paragraph essay, and then the teachers cover them in comments so they do whatever the six plus one writing tactics are, and they kind of do their worst, and then the kids have a chance to revise the essay or not. And the question is, when do kids get their essays back, covered in red ink and say, “This is great. I’m really happy for all of these ways in which I can improve. So thanks for pointing out my flaws, and I’m excited to fix them. So here we go.” When did they say that? And when do they say, “My teacher is such a jerk that he spent his whole weekend trashing the essay in the ego of a seventh grader.” And we found that in the default control group, where we didn’t do any wise feedback, only about 40% of kids even turned in their essays. But we also had teachers append handwritten notes on the essays that said, “I’m giving you these comments because they have high standards, and I know that you can meet them.” And then they sealed the essays in an envelope and handed them back, so that way kids didn’t know which got that note or which got a control group note that didn’t convey any new information. And then a week later, kids had the chance to revise, and what we found is that 80% of kids revised their essay in the wise feedback group. And for me as a parent, you know, I have four kids, and so if twice as many of my kids listened to the things I told them to do, then at least two of my four kids would have pants on by the time it’s time to go to school, and my life would be better. And I was a middle school teacher, and I remember spending all weekend grading essays and thinking, “Oh man, they’re going to be so grateful for all this feedback. They’re gonna carry me on their shoulders like Robin Williams at the end of Dead Poets Society and be a hero.” And instead, they were just like, “Why is this guy such a jerk?” And my life would have been a lot better if I knew about this research at the time. But I will say it’s been interesting since we published that study. There’s a tendency to over claim how important it is. Obviously this is just one assignment one time. I’m not claiming this is a magic bullet. The author, Dan Coyle, in his book The Culture Code, called it magic feedback. And I don’t like that. I don’t think it’s magic. To be honest, what I think the magic is is the feeling of dignity and respect when you’re in a vulnerable position and someone is looking down on you, and they instead assure you that you are a person of worth and value, that, I think is magical. It might happen to the post it note might not. There’s a lot of other ways you can show that, but I think when you do that, then you start tapping into what’s going to motivate adolescents to change. And the more we do that in schools, I think the better off they would be.

John: Is this something that cuts off once you pass adolescence? Could this also refer to the feedback from reviewer two [LAUGHTER] on that paper?

David: It’s funny, I’ve grown less patient as a reviewer over my time as a reviewer. I’m only mean to a specific kind of author. I lose my patience if you’re like, at the University of Chicago, and you have every resource at your fingertips and you still wrote a lazy paper, then I’m like, “I don’t have time for you.” Anybody else, I’m wise feedbacking away. But anyway, I guess I would say that I’m not arguing there’s a magical cutoff of 10 years old, all of a sudden you need wise feedback at 25 you need it, in 25.1 day you don’t it’s really more that the window of 10 to 25 is like the onset of puberty until the adoption of an adult-like role. And that just tends to be a period where your status is very precarious and ambiguous and it’s uncertain to you if you’re going to be taken seriously, if you’re going to be afforded the rights and privileges that you think you deserve. Like a good example is this wonderful study I love from 1998 nobody cites by Ruck and colleagues, and it’s on self-determination needs. And it’s very simple idea. They ask kids at what age do you think you should have a certain right or privilege? And then they ask adults, at what age should kids have it? So an example is being able to write a letter that’s critical of the principal and publish it in the school paper. So seventh graders are like, “Yeah, I should totally be able to do that.” And adults are like, “Not till 11th grade.” So you’ve got this gap. [LAUGHTER] So you got, like, four years or more, depending on the measure, there’s variation in that outcome. But like, you’ve got 1, 2, 3, 4 years where a young person is ready for some right and privilege and society’s saying, “No way.” That’s what I call the adolescent predicament, that your status and respect is in question because of that gap and mismatch, and I think you could experience that later in life. This one interesting guy read my book and emailed me. He’s a general counsel for a large like Fortune 100 company, and he’s like, “Man, I really have to worry about giving feedback to my junior associates, like when they write a brief.” So he’s thinking of himself as the mentor. And then it came out that he’s actually doing a master’s in education because he’s about to retire from being a lawyer, and he’s going to go be a classroom teacher for the sunset of his career. And I was like, as a 60 year old, but first- year teacher, if there’s a principal in the back of the room sitting there with a clipboard making notes on every single thing you’re doing in the classroom, are you going to feel nervous and worried? He’s like, “Oh, absolutely.” So he’s gonna feel back again like a 13-year old getting his essay criticized. So I really think that the operational definition of adolescents, at some level, is this adolescent predicament, this mismatch between the status and respect you think you’re ready for, that you desire, and then what you’re afforded by your context.

John: Beginning early in your book, and through much of it, you talk about the mentor’s dilemma. Could you talk a little bit about what that is and how we can address that?

David: Yeah, the mentor’s dilemma is, again, something coined by Geoff Cohen. It’s the simple idea that it’s very hard to simultaneously criticize someone and motivate them. And the reason why it’s a dilemma is because it feels like you have two bad choices, like one choice is “I’m going to be really honest and tough and impossible to please and tell you all your flaws, but sacrifice your motivation and crush your spirit.” Or the alternative is “I’m going to be nice and friendly and supportive, but I’m not going to tell you the truth. I’m going to withhold feedback.” And neither of those really feels satisfying. It feels like they’re not what you’re supposed to be doing. And what we’ve found, and what we’ve proposed, is that the solution to the mentor’s dilemma is something we call the mentor mindset, and that’s kind of being the walking, talking embodiment of the wise feedback note, where in all your interactions with young people, you’re neither too harsh nor too much of a pushover. You are very tough, you have high standards, but your supports are as high as your demands. So that way young people can meet that demanding standard.

Rebecca: Can you give us some examples of how this mindset might be implemented in a day-to-day student interaction?

David: Yeah, so mentor mindset is something that comes up a lot in let’s just say, how you deal with a student mistake. So in our work, we have this fellowship program for math teachers. Carol Dweck and I and several others developed a new program called FUSE, Fellowship Using the Science of Engagement. And the idea is that the culture teachers create in the classroom can influence whether students benefit from our instruction. So I get to spend all day giving you illustrative math or Eureka math, and correcting all your math misconceptions. But if, fundamentally, the kid thinks that the reason why they made a mistake is because they’re a lazy slacker that the teacher is looking down on, because the teacher explained it clearly and you didn’t do it, and therefore you weren’t paying attention, if that’s your default, then you’re not going to engage with this conceptually demanding, cognitively sophisticated curriculum. You’d be like “No way, because if it’s not clear to me right away, then it’s a threat.” So as a teacher, you need to have a culture in which mistakes are your friend. Otherwise you’re stuck doing a curriculum in which students only ever master things at 100% and they’re never confused, they’re never lost. Therefore, in order to create that culture, you have to have good routines for troubleshooting mistakes with students, because you can’t just blame and shame them or yell at them for making mistakes, nor can you avoid the mistakes altogether. And so I spent some time observing great mentor mindset teachers, teachers who had very high standards and were very supportive, and they make students own their thinking, and they ask tons of open-ended questions, and the students squirm sometimes. And a normal novice teacher, like I would have done, they feel uncomfortable. They think the student’s head’s gonna explode, that they’re sitting there not knowing the answer, but their wait time is unbelievable for these great teachers. And there’s a routine that I call collaborative troubleshooting, and there’s three steps. One is validating what the student has done, so like finding something right about the student’s answer. Next is asking questions to understand: so where did this come from? What was your reasoning? And that ends up being super important, because a lot of teachers immediately jump in and presume they understand the student’s mistake. Oh, you forgot to carry the two. So next time, carry the two. But sometimes we’re wrong, and what teenagers hate is when adults make assumptions about them. And furthermore, when you make assumptions and you’re not right, you end up telling them solutions that were already obvious to them, and then that’s also insulting, like imagine you were lost and you pulled over to ask someone for advice on where to go, and then they’re like, “Did you think about checking Google Maps?” You’re like, “Yes, I thought about checking Google Maps.” It’s a very insulting thing to say, like it’s the most obvious thing. So a lot of times when students come to teachers, that’s how they react, is they tell them to do something obvious that the students already tried. So great mentor mindset teachers don’t do that. They ask questions to understand before they tell and then, last, they kind of ask leading questions to build a bridge to a better understanding, and they wait for the student to piece it together in their minds. Novice teachers don’t do that because they feel anxious that the student is stressed, and then they rush in to tell the answer. This goes back to classic research from Mark Lepper on expert tutors in the mid 90s. Mark Lepper, a Stanford psychologist who coined the term intrinsic motivation initially. He spent years just watching great tutors and found that over 90% of what they say is a question. They’re not sitting there telling you what to think. They’re like, “Huh? Where did that answer come from?” or “Is that right?” And then the student has to have a coach in the head to try to solve the problems. There’s a lot of other examples, but I love that one, both because it’s intuitive once you get it. It’s also not obvious when you’re a novice teacher,

Rebecca: I feel like those same three steps would be great in the healthcare industry.

David: Any industry. You don’t think people like doctors talking down to them for making such idiotic health choices?

Rebecca: I was thinking that might be a great place for teachers to get some empathy. Like, “Where have you been talked down to recently?” Or tech, or any of these places.

David: Well, the interesting thing is, we have this fellowship program for teachers, and their empathy is not hard to get. Just ask them about a time they talk to an instructional coach. Instructional coaches, ideally, are these endlessly empathetic listeners. But that’s not often how it works. It’s like they race in, they tell you what to do. You’re doing everything wrong, and I’m going to check your test scores next week. And I have compassion for the coaches too, because a lot of districts, especially poor districts, use instructional coaches like backup admins, so they’re pushing paper three fourths of the day. They hardly ever get to actually coach. So without blaming any individuals in the system, most teachers almost immediately have access to this idea of everyone making an assumption about your limitations and then telling you obvious things and then making you feel like an idiot. So even though they know that, that’s still often teachers’ default when they talk to kids.

John: As part of this whole mentor mindset, the goal is to treat students with respect and to let them know that you think they’re capable. But a lot of students come in with stereotype threat, a lot of students come in with perhaps some imposter syndrome that they don’t feel they’re going to be successful to begin with. How can we help build that growth mindset in students who may have some doubts about their own ability to thrive?

David: Well, I’d just say that stereotype threat often is more of a situational predicament. It’s more like they’re aware that other people could judge them, even if they don’t personally believe the stereotypes. But I think that for students who are used to adults using something I call an enforcer mindset, which is kind of all standards, no support, or as someone I interview in the book calls it: “Yell, tell, blame and shame.” If that’s what you’re expecting, then it’s very hard for students to see the teacher’s growth mindset and be like, “Yeah, that’s great. I love it,” because all they see is the standard, and they think, “Oh, here we go again, another grown up is going to yell at me for not being good enough.” So I spent a long time interviewing this great teacher who’s kind of like the best growth mindset teacher in Texas. His name is Sergio Estrada. He’s at Riverside High School in El Paso Texas, and Carol Dweck and I interviewed him a lot, like every Friday for months. And every once in a while, some kid would wander in his class during his off period, when we’re talking to him. And I would be like, “Hey, who’s the opposite of Mr. Estrada?” And, I tell you what, I’ve heard some stories. And one kid, Emiliano, told me a story about his English teacher, and his English teacher assigned some essay where they had to write the pro and con or side one/side two, and then he could only come up with one of the two. So he went to the teacher after class to ask for help. He’s like, “I have the assignment. I can only figure out half the assignment.” And then the teacher said, “Tú no lo entendiste porque no quisiste,” which is you didn’t understand it because you didn’t want to. And he was crushed by this, and came back to me and was like, “Dr, Yeager, it’s so unfair.” And I was like, “What do you mean? It’s unfair?” He’s like, “Well, I have ADHD, I only understand half of what anybody tells me,” like, “this is how I get the other half. I can’t imagine wanting the other half anymore than coming after school to come talk to this teacher to try to get it and yet she’s assuming that I was screwing around in class, that I don’t care, I don’t care about my education, don’t care about learning, and then I’m trying to, like, ruin her lesson plan by making everybody be behind and asking questions.” And like, Sergio would never do that, but he also knows when students come in his class that that’s what they’re used to. So he has learned he has to give a speech at the beginning of class explaining that this is a new culture. Say, for example, this idea of questioning, Sergio, like a great tutor asks questions way more than he tells. So if a student is doing a problem set and they’re like, “Mr. Estrada, is this right?” He’ll say, “Well, I don’t know. Do you think it’s right?” So there’s a way of doing that that does not go over well, it goes over like a lead balloon. There’s a way of doing it where you look like the jerk law school professor cold calling people and forcing them to explain their thinking, and you’re trying to humiliate them. And adults do often ask questions of kids in public to humiliate them. I mean, as a parent like, I do that sometimes, even though I don’t want to, I’m like, “what were you thinking?” Or like, “Is that the right way to put your chair away?” Or like, “Should you be grabbing that cookie?” Like, it’s not an authentic question. It’s a question meant to shame and humiliate. So that’s what kids are used to. And so Sergio, before he does his old questioning routine and his collaborative troubleshooting, he’s like, “Alright, guys, I care deeply that you are good at physics after this class. And in fact, everyone who passes this class eventually deeply understands physics, and I don’t want to deprive you of the chance to know that you can do it, so I’m not going to tell you answers, but it’s not because I’m being unhelpful. It’s because I want you to own the thinking. And every year, students eventually get it, and every year students don’t like it at the beginning. So I just want you to know that I’m not trying to shame you, not trying to embarrass you. I’m trying to honor and respect you and make you know that I think you can think, and I want you to build that muscle” or something like that. And then he’ll print it out and he’s got it on the wall. So the next time students are mad or offended and they’re thinking, “Oh, here we go, another enforcer mindset, he’s going to yell at me.” It’s like on the wall, it’s crystal clear. And then by the end of the year, these are students who say, “Mr. Estrada changed my life. He believed in me.” They’re like the first in their family to go to college. They’re getting internships at NASA. I’m not exaggerating, like every summer, students get internships at NASA, but it takes that transparency. You can’t just show up and do mentor mindset if students have that enforcer mindset baggage that they’ve experienced.

Rebecca: So I can imagine that some folks might be thinking adopting a mentor mindset might increase their workload somehow. Is that true?

David: Yeah, it’s interesting. It’s one of the first things I worried about writing this book. I was like, “Oh, am I writing an impossible to accomplish self-help book?” I mean, it would be like, grabbing a diet book where like, “The best way to lose weight is to never eat anything that you enjoy.” Well like, “Yeah, I knew that. The hard part is to eat what I enjoy and still not gain weight.” So I’m not saying the best way to be a teacher is to do it 120 hours a week. And there are things that Sergio does where he’s like, “I don’t recommend anyone do this. It’s like a lot of work.” But I will say two things. One, every great mentor mindset teacher I saw had procedures and policies that they set up early on in the term, and that often involved getting peers to look at each other’s work and having a good culture of peer feedback. It’s kind of a “ask two before me” situation, and they’re not doing that to dismiss kids like gnats. They’re doing it to give them a sense of agency and teach a skill of collaboration. But that, by the way, saves them tons of time, because 80, 90% of errors, like some really high percentage of errors, are things where the minute the kid tries to explain it to their peer, they’re like, “Oh my god, I see it now.” So they actually didn’t need the teacher, like, you just need another human being when they’re explaining. So one thing is, you can still do a lot of this stuff and save time if you just have good procedures for peer collaboration and feedback, it saves you tons of time. The second is, there’s often a short-term, long-term trade off. It does take a little more time to set up procedures and create a relationship of respect, but then the whole second semester, you’ve got independent, autonomous students that are working hard. You don’t even have to like mess with them. So I remembered we interviewed Sergio during COVID, and it was like, April of 2020, and everyone’s on lockdown or whatever. And I was like, Sergio, how’s it going? He’s like, “I feel really bad.” Like, “why do you feel bad?” He’s like, “I’m bored and I feel guilty.” Like, “Why are you bored? Why do you feel guilty?” He’s like, “because I don’t do anything.” “What do you mean, you don’t do anything?” He’s like, “I post the problem sets, then students meet in groups, and they talk about physics all day. Maybe they ask me a question, but otherwise they just work diligently and then learn physics.” And he had the highest rates of passing college level physics that year in his whole district during COVID. And he like was on Tiktok all day, not because he was goofing off, but because students were so self sufficient, and I think that’s the payoff, is you use a mentor mindset, and then you get people where their work is like kind of area under the curve, leading to greater growth and learning, because you’ve created independent, agentic young people.

John: So, it sounds like giving students more agency, perhaps an autonomy-supportive instructional approach and using peers for feedback could be a really effective way of helping improve motivation and maybe some authentic assessments where students see that the work they’re doing has some intrinsic value beyond just a series of hoops they have to jump through, that the instructor is kind of imposing on them to get away from that enforcer mindset and giving students more control over the learning process, it sounds like would be really helpful.

David: Yeah. I mean, I think that there are curricular changes and pedagogical changes that are well known in the literature to be good for student learning and make them agentic or whatever. And I’m not pretending like I’m inventing constructivism or anything like that. It’s more this idea that there’s an unspoken conversation between a student and their past that is present anytime a teacher is pushing them, challenging them, using this maybe more progressive curriculum. And if you’re not attuned to that conversation, and if you’re not able to help a student see that this is different, then they’re going to be wearing a set of lenses that ’s going to cause them to interpret what we’re doing in the worst possible light. And that’s not because Gen Z is too wimpy or too woke or too entitled or whatever it is. It’s because they’re legitimately responding to prior experiences that they’ve had, and they’ve made sense of those, and they’ve allowed that sense making to influence them in the future. That’s just how human thinking works. We form little lay theories of the world based on our experience. So we kind of need to be agents of change, of giving them a new theory that when a teacher is pushing you and challenging you, it’s because they believe in you, and they’re often going to offer you support, and if they don’t, then the support is what you need to find in order to meet that standard.

Rebecca: Transparency can be really transformative and it sounds like that’s something that you’re really advocating for, is being really transparent about [LAUGHTER] doing things that’s respectful.

David: Yeah, like I’ve been saying, you can’t just presume that they will interpret your actions in the best possible light. So a good example that helps, it’s kind of an analogy to teaching, is a study led by Kyle Dobson, who’s a University of Virginia professor, and previously was my postdoc, and we did an experiment where we looked at the context of police officers approaching civilians on the street, and typically, what happens if a police officer comes up and asks you a bunch of questions, is people feel threatened, and we know why. It’s because there are all kinds of stories of arrests and police brutality and things like that. But police officers are baffled by this, because they’re like, “Well, my badge says serve and protect, and why would you not think I’m here to serve and protect? Of course, it’s what I’m doing.” And so there’s this mismatch between the intentions of the officer usually, and then the responses of the civilians. And so we did a study where we had people sitting in desks all around this downtown Austin, and then we had real on-duty police officers, wearing guns and badges, go approach people and ask them a bunch of questions, and they either launched into the questions in a control group, and there, people felt super stressed about it. They had short, kind of curt replies. Their stress physiology didn’t look good when we measured it, implicitly using a PPG monitor on their wrist, and in general, there was very poor rapport. But when the officer started the interaction with a simple transparency statement, when they just said, “Hey, I’m walking around trying to get to know the community, would you mind if I ask you some questions?” When that happened, then people were really open to the conversation. They were kind of into it, and they formed a rapport. And what that suggests is that even in a context where the institutional authority should, in their minds, be viewed as positive, but in civilians’ minds, there’s this history of distrust. And we can look, we see trust going down every single year on major metrics for police and other institutions, you can kind of create a bubble where trust can be restored if you begin with a transparency statement. Now I did a workshop one time for a bunch of principals and superintendents on transparency statements, and I gave the example of, “Hey, imagine you’re a school leader, and there’s a teacher who’s brand new, and you went and set in the back of their class and you took a bunch of notes, and you were giving them feedback. How could you use the transparency statement so that way they didn’t view your feedback in the worst possible light.” And one superintendent was like, “Oh, very easy. I would go up to him and say, ‘hey, look, just want you to know the reason why I’m observing your class is because I think you’re the worst teacher and you need to be monitored.’” And I was like, “You should not be transparent about that. Keep that to yourself, like because that is the main worry that was in their mind already, so do not say that.” So I’m not saying you should be transparent in that way. What I’m saying is [LAUGHTER] be transparent in dispelling the most negative possible interpretations and instead replacing them with better ones. I appreciate the sound of your forehead being slapped [LAUGHTER] as I told that story. That’s a real story. And they were very earnest. They’re like, this is the first person to raise their hand, like, “Oh, this is easy.” I was like, “Really, in a workshop of 100 school leaders, that’s your answer?”

Rebecca: We all know that person.

David: Yeah, they were very confident.

John: In terms of knowing that person… You talked a little bit about the importance of helping students develop that growth mindset and so forth, but there was that study by Elizabeth Canning and others that talk about the importance of faculty having a growth mindset. Both Rebecca and I at various times in various ways do work with professional development. How can we help faculty recognize that maybe having an expectation that students could grow and could become more successful in learning? How can we spread this, other than encouraging people to read your book and other resources, how can we get faculty to recognize that students can become more proficient as they work and develop skills?

David: Yeah. I mean, I think that the beautiful work by Mary Murphy on fixed mindset cultures and Elizabeth Canning is a collaborator, has suggested that what faculty believe can dramatically influence the decisions that they make and what makes sense to them from their perspective. The question of how to change faculty is a little different. So I don’t think that you can just give K-12 teachers or college professors the student growth mindset intervention, like, “Hey, here’s this stuff about the brain.” And a big reason why, we’ve learned, and I write about this in our PNAS article last year, led by my postdoc, Cameron Hecht, growth mindset is really good news to students. It’s like, “Oh, awesome. I don’t have to feel dumb anymore when I make a mistake.” It’s not good news to teachers sometimes, because they’re like, “Wait a second, if mistakes are learning opportunities, then it sounds like I have to re-teach you stuff after you make a mistake, and then I have to regrade it after you try it again, and that sounds like more work.” And as I’ve said, that’s not always the case, but that’s like people’s first interpretation. And so you can’t use that same argument. What we found is you need to use something called a values-aligned argument. And this is a framework developed by Chris Bryan and me. Chris is a business school professor at UT, but he’s a social psychologist by training, and values alignment is very simple the idea that if you want to change someone’s beliefs or attitudes or behavior is easier to align the targeted attitude, behavior, belief, with what they already care about than it is to try to convince them to care about something new. And in the case of teaching, for college professors like we’re very rarely held accountable for what we do, and very few people are ever told even how to backwards plan, let alone teach. And for K-12, they do obviously care a lot about instruction. And obviously college professors do care, but like, in my experience, often the best college professors know about as much about teaching as like, the middle of the road K-12 teacher, because we’re just not given much pedagogical instruction. So for professors, like it’s very hard for your culture of learning and creating growth mindset culture to get to the front of the list. For K-12, it’s also hard because you’re given an endless number of things you’re supposed to be changing and fixing at all times, and you’re going to three PDs a year and there’s three new binders you’re going to put on yourself. It’s going to make you feel guilty that you never implemented them. And so the way we think to cut in line, to get to the front of the line of your motivational priorities, so that a growth mindset culture, or what I call a mentor mindset, is what you want to prioritize, is to align it with what people already care about. And what people already care about often is having the kind of classroom where, when you walk in, students are tracking what you’re doing. They’re motivated, they’re engaged, they’re curious. They ask you questions about your content area. They care more about the learning than the grade. You don’t have this constantly threaten them or blame them or console them to do the minimum. It’s really motivating to have that kind of better motivated classroom culture. And so we say, “Look, if you believe that no one can grow and learn and that it’s all or nothing, that your first grade will be your last grade, then students will pick up on that as disrespectful, because you’re basically telling them that their efforts are wasted and that there’s no point in trying, because if you got an A, well then you’re going to get an A at the end. If you got a C, you’re going to get a C in the end. So what’s the point of doing anything?” That’s a disrespectful way to run your class. And if within 10 to 25 young people are sensitive to disrespect, then they’re going to be disengaged, if that’s how they feel. But if you want to engage them, they need to feel respected. And the way to respect them is to make them feel like they can grow and learn even when they struggle. So we frame growth mindset not as like you should do this, like eating your broccoli kind of thing. It’s more like, maybe there’s some broccoli lovers out there. I don’t there’s an alternative. I don’t want to offend any broccoli eaters. So brussels sprouts…

Rebecca: I like both of those.

David: …specifically brussels sprouts covered in bacon as an appetizer, is mine… But anyway, let’s just pick a food that people kind of have to hold their nose and eat for any objecting broccoli or Brussels sprout eaters and like, that’s not gonna work. But what will work is saying this is a way to be the kind of person you always want it to be, and that, I think, is motivating and exciting for people. And so mentor mindset, framed as a way of respecting young people, and therefore as a way of engaging them, is, I think, more effective.

Rebecca: I think that’s a good pro tip [LAUGHTER] to wrap up on. So I want to be cognizant of our time, so we always wrap up by asking: “what’s next?”

David: Our big initiative right now is basically taking the mentor mindset ideas from the book, and spreading them to educators. So we have a fellowship called the Fellowship Using the Science of Engagement or FUSE that Carol Dweck and I and our collaborators, we personally wrote all the materials and are very excited about them and the results look really good. So in a large randomized trial that’ll be coming out this year later, we find that teachers, if they change their mindsets, they change their behavior. Students, then, when they get the mentor mindset classrooms, they view the classroom as more respectful and more motivating. They feel comfortable raising their hand and asking questions, making mistakes, and then they learn more. And the effects, well, I don’t know if they’ll always be this big, but they look pretty big right now, of .4 standard deviations, which is pretty large in education. And then teacher attrition is down by half, and so is burnout. So the mentor mindset stuff ends up being the only educational intervention that we know of that, in a rigorous randomized trial, changes teachers, changes students’ perceptions, changes students’ grades, and improve teacher well being, and it does so for like $23 a kid, so it’s like 10 times more effective than individualized tutoring at scale for like, 1/100 the cost. So that’s coming, and we’re thinking about how to expand that, scale it and make it better. I will say we hired Sergio Estrada as one of the facilitators for FUSE, and so it’s a real treat for them.

Rebecca: …some really exciting stuff.

John: It sounds like a wonderful program, and we encourage everyone to consider picking up a copy of your book. We’re going to be using it as a reading group on our campus, so we’re really looking forward to it, and we will include links to all the studies that you’ve referenced in the show notes.

David: Great.

John: So thank you, although I do have to say one other thing, that putting bacon around brussels sprouts sounds a lot like a compliment sandwich [LAUGHTER] in some way.

David: I mainly just listened to the Jim Gaffigan bit on bacon and so that was fresh in my mind.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

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369. The Present Professor

Faculty often have a teaching persona that they bring to the classroom. In this episode, Liz Norell joins us to discuss the benefits of sharing your authentic self with your students. Liz is a political scientist and the Associate Director of Instructional Support at the University of Mississippi Center for Excellence in Teaching and Learning. She is also the author of The Present Professor: Authenticity and Transformational Teaching.

Show Notes

  • Norell, Elizabeth A. (2024). The Present Professor: Authenticity and Transformational Learning. University of Oklahoma Press.
  • Schwartz, Harriet L. 2019. Connected Teaching: Relationship, Power, and Mattering in Higher Education. Sterling, VA: Stylus Publishing.
  • Denial, C. J. (2024). A pedagogy of kindness (Vol. 1). University of Oklahoma Press.
  • Remen, Rachel Naomi (1996). Noetic Sciences Review. Spring.
  • Tulshyan, Ruchika, and Jodi-Ann Burey (2021). “Stop Telling Women They Have Imposter Syndrome.” Harvard Business Review, February 11.
  • Hammond, Z. (2014). Culturally responsive teaching and the brain: Promoting authentic engagement and rigor among culturally and linguistically diverse students. Corwin Press.
  • POD Network
  • The Enneagram Institute

Transcript

Rebecca: Faculty often have a teaching persona that they bring to the classroom. In this episode, we discuss the benefits of sharing your authentic self with your students.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

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John: Our guest today is Liz Norell. Liz is a political scientist and the Associate Director of Instructional Support at the University of Mississippi Center for Excellence in Teaching and Learning. She is also the author of The Present Professor: Authenticity and Transformational Teaching. Welcome back, Liz.

Liz: Thank you. I’m excited to be here.

John: Good to talk to you again.

Rebecca: Yeah. Today’s teas are:… Liz, are you having some tea with us today?

Liz: I am having the excellent tea called Vitamin Water Energy. I believe, actually, I was drinking the same thing [LAUGHTER] the last time we spoke, and we decided that it qualified because it’s water with flavor, so like, it’s tea.

Rebecca: Yeah, clearly. [LAUGHTER] What do you have, John?

John: I am having Kyoto Cherry Rose Organic Green Tea, which actually was something that Rebecca purchased, and it’s delicious.

Rebecca: I’m sure it is John. [LAUGHTER] I’m sure it’s really cherry full. The cherry saga continues. [LAUGHTER]

John: In case you didn’t hear the earlier episode, Rebecca liked the scent of the cherry -lavored black and green teas, but did not actually enjoy the taste of them, so it’s become my tea.

Rebecca: And John loves cherry tea.

John: It was a mutually beneficial arrangement. [LAUGHTER]

Liz: Love it when that happens. Yeah, I listened to your most recent episode this morning, and I heard some talk about cherry tea.

Rebecca: The saga continues, for sure.

Liz: Yes.

Rebecca: …from the same tea shop, I have blue sapphire tea.

John: That’s an old standard now.

Rebecca: yeah, well, I discovered it at that same tea shop, and it’s really become one of my favorites, much better than [LAUGHTER] the cherry tea,

John: …which is arguable. But, in any case, we’ve invited you here today to discuss your new book, The Present Professor. The title of the first chapter is, “Why a book about presence?” and that seems like a good way to start this discussion. So. why a book about presence?

Liz: I am so excited to get to talk about this book, because it’s finally starting to trickle out. And this discussion about presence, I think, we see it in a lot of work that other incredible scholars have done. I’m thinking of Harriet Swartz in particular, talks about presence, but to me, the thing that has come to define the way I think about my own teaching practice is how available am I to notice what’s happening with my students in the room? And to do that requires me to kind of turn off the self-monitoring part of my brain or I just run out of cognitive capacity. And so presence to me is that thing that allows us to be with our students, to recognize when they’re struggling, to read their non-verbal communication, to bring some of our awareness to our own mirroring of their body language and those sorts of things. And so I just feel like this book is the next in a nice line of work. And I know you’ve had Cate Denial on talking about her book. I feel like our two books go together really well. Just to think about what can we do as instructors to try to deal with some of our own social needs, by getting comfortable with ourselves, by turning down some of our anxieties and maybe imposter-ish feelings, so that we can direct our attention to the students who are in a learning environment with us

Rebecca: That cues us up nicely for what we were thinking to ask you next, which is that faculty often have teaching personas that differ from the identity that they share in other aspects of their lives. Why might it be important to be a more authentic version of yourself in the classroom?

Liz: I think we all know when someone is putting on kind of a persona. We can sense in ways that we can’t often articulate when someone is being authentic and when they’re not. And if trust is important, as I believe it is, in creating transformational learning, then we have to reduce the opportunities that students have to feel like we’re kind of pretending to be something we’re not. And I like to talk about authenticity as kind of a spectrum, because obviously who I am when I’m in line at the post office getting frustrated is not who I’m going to bring into the classroom. But that doesn’t mean that by obscuring that part of me that I’m not being authentic. It’s really about thinking about the ways that we interact with people in ways that feel nourishing for us, and how can we bring those ways of being into the classroom to the extent that that feels safe? And I think one of the reasons that I like to think of this as a continuum is that not everybody feels safe bringing their more authentic self into the classroom for lots of reasons, depending on what your identity is and the different aspects of that. And so I never want somebody to feel like they have to bring their fully authentic self into the classroom, because that could actually work against your teaching goals. But thinking about ways that we can bring some of our individualism into the classroom in ways that feel trust building and relationship building is really powerful to help students feel like they’re safe to take some experiments with us, to try things, to be themselves as well. And that all just kind of creates this cascade effect where we build trust and community, and learning can really be quite magical then and fun, really fun.

John: When you bring your full self to the classroom, how does that help create an environment for more transformational learning experiences for our students?

Liz: I’m going to be a little pedantic here, John, and just say, like, maybe not your full authentic self, but like more authentic self. And let me just kind of answer that by way of anecdote. So about a week before we’re recording this, I had a friend who was in kind of crisis, and it was really bringing my mood down, and I’m generally pretty hyper in a classroom, because I get very excited about learning. And so just saying to students, like, “I’m having this thing in my personal life, one of my friends is really struggling, and last week we weren’t sure if she was okay, and that’s just kind of on my mind right now, and I wanted you all to know that,” and I could just kind of see the room… like shoulders dropped, and people were thinking about the ways that we lean on each other in moments when we’re not at our best. And so I think that those moments where we can show a little glimmer of something in our life, and I didn’t tell them the whole story, and my friend’s, I won’t do that here. It’s not appropriate. But just letting them know that something is going on in my life gives students permission to not be perfect all the time. And I really, truly believe that when we start to relate to one another as humans in a classroom, that that’s where we feel, as I said before, safe to take risks, safe to explore, be curious, and connect on a human level in a way that just is that magic of learning.

Rebecca: Wait, we don’t have to be perfect all the time?

Liz: I’m sorry, Rebecca, but no, you don’t. In fact, it’s actually better if you’re not.

Rebecca: That was important to hear.

Liz: Yeah.

Rebecca: Alright. [LAUGHTER] One of the things that you argue in your book is that as instructors, we should focus on service rather than helping or fixing. So maybe we can start by defining what you mean by that, and then also, how might this benefit our students and ourselves?

Liz: So this concept came to me by way of Rachel Naomi Remen, who wrote this wonderful piece called “In the Service of Life,” and I read it for the first time when I was… this is a weird tangent… I was at a prison yoga workshop, so a workshop on how to teach yoga to people who are currently justice involved. And it was a really wonderful piece, because we often think about working with vulnerable populations as “I’m here to help.” And what Remen argues in this piece is that when we help, we create a kind of power dynamic, that I am somehow here to make you better, and it’s a fully one-way relationship that the people who are allegedly being helped feel as a kind of condescension or a “I am not your equal.” Remen says, “if we are serving, then we’re both getting something out of it. I’m coming to you as a human. You’re coming to me as a human, and we are working together in the service of making each other better.” And so I like to think of teaching as a service as opposed to a helping, because I get just as much, probably more, out of my interactions with students than I think that they will for me, because I get to see the incredibly diverse lives that our students are living, and see all the different ways that they face and overcome challenges, obstacles, and it’s just so inspiring every single day. And so I really think that thinking about it in this way can be helpful, and it’s not something that I’ve ever seen talked about in education. It’s a subtle language shift, but I think it’s more about the mindset that’s behind it.

Rebecca: The other place that I’ve seen that language, Liz, is in service learning, and when they use the hyphen in the service hyphen learning, and that it’s not used as a charitable work, but rather where the service is used in exchange, where the service partner is a co-educator, and that it goes both ways. So that’s the other space that I’ve seen it in a really similar way that you’re talking about it.

Liz: Yeah.

Rebecca: …and the hyphen is used to kind of indicate this relationship, as opposed to this like charitable model.

Liz: Well, and I’ll just say, in the high-impact practices literature, service learning is a high-impact practice, but the key to service learning being a learning endeavor is the reflection that we do after we engage in the service, and it’s kind of making meaning of what we’ve done. And so I think that that’s similar to the way that I would prefer to teach, which is to engage in some sort of activity and then reflect on it, to build metacognition.

John: Feelings of imposterism, sometimes called imposter syndrome or imposter phenomenon can create barriers to success and belonging for faculty and students alike, but especially those with minoritized identities. How do you think about imposter-like feelings? And how might we reduce feelings of imposterism for both students and faculty?

Liz: One of the key messages of my book, and this emerged as I was writing, I didn’t know this was going to be a theme, is that what’s happening with our students is happening with us and vice versa, and what’s good for us is good for our students and vice versa. So I do see a lot of faculty, especially earlier career, and especially women or non-white faculty, talking about feeling like an imposter. And in my current role, where I’m working with faculty every single day, I hear this all the time, but our students also feel it. And there’s this wonderful piece that I talk about in the book from the Harvard Business Review called “Stop Telling Women they have Imposter Syndrome.” I think that what we have done with this sort of buzz word, instead of thinking of it as, like this narrow, sort of, I don’t want to use the word clinical, because that feels pathological, but like, as opposed to the psychological phenomenon, we’ve sort of taken what is natural and human and turned it into a problem that an individual needs to solve. And so by thinking about imposterism, imposter syndrome, imposter phenomenon, we tell students and faculty, especially those with minoritized identities, that you need to work on yourself. And I just fundamentally don’t think that’s true. I think we’re all good, but the cultures that we have experienced or created or whatever in higher education, don’t really think about it in that way, and I know we’re going to talk about that more in a minute. So I think that when we’re talking about these imposter-like feelings, it’s that we’re seeing a mismatch between our way of being and what we perceive to be the normal way of being in higher education. So, presence work, working to get comfortable with yourself and being more authentic around our colleagues and students, gives permission to our colleagues and students to be themselves and not feel like there is this mismatch, and so that allows people to just kind of show up as their messy, beautiful selves in service of learning in a way that really does allow for greater feelings of belonging. So that’s how I think about it. And I really hope that the message comes loud and clear through this book, that anyone who’s listening, you are not a problem, and you don’t need to be solved. What we want is for you to know yourself, and that’s what this book is trying to do.

John: And as you’re talking about this, and when I was reading this section, I was thinking, when people are talking about imposter syndrome, that by itself, can generate stereotype threat.

Liz: Exactly.

John: …which is, in a sense, saying you don’t belong here, which is exactly the opposite of the message we want to send to people who may already feel that way.

Rebecca: We talked a lot about kind of modeling authenticity by finding your own presence and being present. Is there a role in discussing that with students or to having a conversation? Or is it about modeling it?

Liz: I think that’s going to depend on what feels authentic to each person. It’s really nice when you start talking about being more authentic, because then every answer can be, “Well, what feels authentic to you?” Right? But there’s a joke in that, and there’s a nugget of truth, which is that anything we do in an instructional context or a work context in general, if it doesn’t feel authentic, then you’re going to lose the trust of the people you’re trying to work with. So I am not a person who has a lot of filters. I tend to just overshare with anyone who will listen. When you read the book, you will get that clearly. [LAUGHTER] One of the early readers said, “Are you sure you want to tell all these stories, Liz?” Yes, I do, as a matter of fact. So I talk to my students about why I don’t try to censor what’s coming out of my mouth. I mean, I do, but I want to be authentic with them, and I tell them why, and I tell them why I think that’s important. But I think other people who maybe have a bit more guardrails up, which I think, honestly, is healthy, just modeling it can be really helpful. I mean, honestly, like, if we could all just be maybe, like, 10 or 15% more real with our students, it would make a seismic difference in their experience of higher education. So not everybody has to be like me and just like, tell everyone everything all the time, right? Just a little bit. Just like let a little bit of your humanity shine through. It would dramatically change the student experience on our campuses.

John: In chapter two, you also talk about a number of strategies that instructors can use to help form human connections with students. Could you describe one or two of these ways that you found to be helpful to build those types of connections with students as part of that sharing of your authentic self?

Liz: I draw heavily here on Zaretta Hammond’s work in her book about Culturally Responsive Teaching and the Brain, and she shares trust generators. So I’m just going to share a couple of ways that I have done this with students. One is trying to make yourself human, and one of the things that I’m always very sensitive to, especially this semester… I’m teaching a math class, it’s actually listed as math. It’s a statistics class, even though I’m a political scientist. But I love statistics, and students who come into this class have high levels of anxiety, and they’re afraid that they’re going to fail. And so I tell them stories about times when I tried to do something and didn’t, academically. And those have always felt like very tender to me, because I like being a good student, I want to be someone who succeeds at everything. But seeing someone in an instructional role who can say like, “I did this thing and it didn’t work out, and I had to kind of swerve in a different direction.” I feel like that that builds some trust and creates some community in the classroom. Another one she talks about is just kind of creating more regular connections with students, and that can mean hanging out where they are. So I’m constantly asking students like, “Can we have office hours at the Starbucks on campus, because I really like a coffee, and I know you’d rather be there” or “It’s beautiful right now, can we meet outside this afternoon and work on some practice problems?” So, just kind of becoming more familiar to them by being in the spaces that they are. And I know lots of people who’ve been on this podcast have talked about office hours as being student hours, not in your office. This is just another way of thinking about the same thing.

Rebecca: In chapter three, you focus on minefields and shelters [LAUGHTER] of academic culture. Maybe first, you can identify what those are…

Liz: Yes.

Rebecca: …but then also maybe provide some examples of minefields and how they might be avoided, and also maybe some examples of shelters.

Liz: Two things I want to say before I get into this metaphor. The first one is that I wrote this book mostly during COVID, [LAUGHTER] and secondly, while I was experiencing some really challenging working conditions at a previous job, and I’ve also had several tours through graduate school. And I noticed as I was writing that I have a lot of kind of military metaphors around academia in this book. So like “tours of duty” through graduate school, and so this metaphor of minefields and shelters just kind of emerged from the writing process. And I like to think of it as: “Where are the places in academic culture, and this will vary by person and institution and discipline, but where are the places where you have to kind of walk a little tenderly because you’re not quite sure when you might accidentally step on or say something that’s just going to kind of create this kerfluffle? Right?” So the minefields for me were graduate school where a certain way of showing up was highly, highly incentivized, and that did not look like having a real life, having kids, having a partner, needing to pay your bills, like having the need for sleep. That was not like a valuable currency in that world. And so that’s how I think about minefields, just like these places where you got to be a little careful about your moves. The shelters are the places where you can lay down the armor, take down your guard, and just kind of be yourself. And my favorite shelter to write about was libraries. I think many of us sometimes kind of forget that the library exists. But these are these wonderful places where the people who work there are just like giddy with excitement about creating opportunities for people to be themselves and learn what they want to learn, and they’re also deeply invested in unfettered curiosity information seeking. A core value of librarians of the American Library Association is free access to information, and so I love libraries. Centers for teaching, which is where I work now, is another place that’s often a shelter on campus. The POD Network, many of your listeners will know the POD Network, the professional organization for people who work in centers for teaching. One of our core values, our core ethics, is confidentiality. So when faculty come to us, we don’t share what they’ve talked to us about, who they are. We don’t report out to their bosses that they’ve even shown up. And so the Center for Teaching is often a really nice shelter where you don’t have to worry so much about self monitoring, and these are the places where we can start to do some of this unpacking of our own baggage we may have acquired along the path to our current role in higher ed, and start to think about how we want to actually bring more authentic ways of being and our values into the work we’re doing.

John: That section really connected to me, especially the discussion of graduate school. I was part of a group of 25 graduate students to enter the class, and I was one of two people to finish, and the other person ended up finishing about a decade later. I don’t know quite how he got that extension, but it was a pretty rough experience, especially in the first year. The intent seemed to be weeding people out as extensively and to as great an extent possible. And that’s not a very positive environment to be in.

Liz: If I may. John, I think my single favorite sentence in the book is in that chapter about graduate school, where I talk about how the currency of graduate school, it’s like a firing squad, where your job is to score the kill shot in somebody’s… again, we’ve got the military metaphors… in somebody’s talk. So when you go to a job talk, when somebody comes to do a presentation, when you go to a conference, when you are in a seminar, you’re trying to, like, find that thing that they failed to account for or did wrong, and just like, annihilate the paper. We are trained to be assassins of ideas, and that is not productive to forming authentic relationships, or even just like being a kind person. And so I think we have to look at those things that we learned in graduate school and make a decision about whether we want to continue to hold those relevant and true, or if we want to unlearn them and chart a different way of being.

John: And similarly, your discussion of the faculty workshops, where there were paper presentations, everyone there seemed to be intent on trying to cut down the arguments of the presenters. And when I went on the job market, I very much was looking for a school that did not have that environment. And I wish we could get away from that, more generally.

Liz: When I wrote this book, I was really hoping that people would come to it with an open heart and an open mind, and I have, facetiously, but also kind of honestly, been calling this book sort of like “self help for college professors.” It’s not, it’s not. There’s a lot of research in here. But I also think that in the academy, we’ve done a historically poor job, as you were just mentioning, John, of helping people understand how they can bring their own values into the important scholarly work that we do. And so I really hope that people come to this book and find something, anything, that will help them learn a little bit more about themselves in ways that can inform their teaching in kind of humanistic ways. And there are lots of different entry points to that. And I hope that people will see this book as like a buffet where you can just kind of sample. And if you want to talk about the Enneagram, we could do that. And if you want to talk about yoga, we can do that. And if you want to talk about implicit bias, we can do that. But no matter where you start or where you end, hopefully we’re reflecting on our own experiences and what we hope our students can learn alongside us in their educational path.

Rebecca: And I love the idea of the “alongside us.” And that goes back to your idea of service that you were talking about earlier.

Liz: Yeah.

Rebecca: So we always wrap up by asking, what’s next?

Liz: There are a lot of things that are next, and I don’t know which one will actually be next next, but I can tell you that I’ve been doing a lot of work, as you all know, because I was here last time talking about it, about neuro divergence, and how can we help support students and colleagues and ourselves in more effective communication practices across neuro differences? I also, for reasons that I don’t need to talk about right now, I have recently gotten very interested in questions around coordinated courses and equity. And this is a “me-search,” as Sarah Rose Cavanagh says… it’s not really research, but I’m sort of noodling on that a little bit. I have a couple of chapters that I’ve submitted to an edited volume about coaching in faculty development. So lots of different things, but I’m just always looking for opportunities to have thoughtful conversations about how to be a more humane academic. And even though I just named three very different things, I welcome ideaIs from just about anyone. So I’m the kind of person who… my colleagues sometimes make fun of me… I’ll send an email to anyone and say, “Hey, we should work on something together,” because, as I always say, like people are already ignoring me, so if they ignore an email, then no loss, right? [LAUGHTER] And the status quo prevails. But maybe they might say yes, and so I welcome others to do that in the same way. If there are things that I can be of service on, I welcome that.

Rebecca: Well, thanks for making us all think about being a little more humane.

John: And your book has so many wonderful examples. You’ve got a really rich collection of professional development suggestions, some examples from a wide variety of disciplines of present professors, and many suggestions on how you can become more present. I really enjoyed reading it.

Liz: Thank you. Can we also just talk about how beautiful this cover is?

John: [LAUGHTER] It is a beautiful cover with a nice lighthouse.

Liz: Gosh, when they sent me the proof of it, I started crying, like immediately.

Rebecca: [LAUGHTER] Well, we look forward to sharing this episode and the book.

Liz: Thank you both for the work you do. I always enjoy listening to your episodes, and I appreciate the opportunity to be a return guest.

John: and you will be on again very soon with a podcast that’ll be recorded at the Online Learning Consortium.

Liz: Yes, well, I look forward to seeing you all soon.

John: We’re looking forward to that too.

Rebecca: Definitely.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

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300. Episode 300 Reflection

This is episode 300 of the Tea for Teaching podcast. Whether you are a new listener or have been with us for all 300 episodes, we are very grateful that you’ve joined us on our podcasting journey. In this episode, we celebrate this milestone by reflecting on what we’ve learned and how the podcast has evolved.

Show Notes

Transcript

John: This is episode 300 of the Tea for Teaching podcast. Whether you are a new listener or have been with us for all 300 episodes, we are very grateful that you’ve joined us on our podcasting journey. In this episode, we celebrate this milestone by reflecting on what we’ve learned and how the podcast has evolved.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

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Rebecca: Now that we’ve reached Episode 300, we thought we’d take the opportunity to reflect on some of the changes that we’ve seen in higher education since we launched the podcast in 2017.

John: Today’s teas are:…

Rebecca: I have Blue Sapphire.

John: I heard you just stocked up on a trip to your favorite tea store.

Rebecca: Yes, I was really excited to stock up on my favorite and I have a couple new ones too. So maybe in some upcoming episodes, we can try those out.

John: And I have Bing Cherry Black tea from Harry and David’s which is made by the Republic of Tea. When we first got started on the podcast, much of the focus was on specific teaching practices and techniques and interesting projects. Most of our guests were people that we knew or guests who were within our professional networks.

Rebecca: in the spring of 2020, as we know, [LAUGHTER] the focus shifted to the challenges associated with remote and online teaching, and the challenges facing remote learners and instructors.

John: As we became accustomed to pandemic teaching, we focused a bit more on faculty concerns as we transitioned into the transformed higher ed landscape. Historically, higher ed had been designed to serve the elites of society, and while higher ed gradually became more open and students have become much more diverse, many residual practices have worked against serving the students that we have. During the pandemic, faculty became much more aware of the inequities facing our students as well as faculty and staff.

Rebecca: Yeah, so one of the things that we’ve been talking about quite a bit is this more holistic focus on the needs of our students and faculty as humans, and really generating and creating a much more inclusive higher ed environment. How do you see that moving forward, John?

John: One of the things we’ve talked about is addressing the needs caused by the increased demands on time for faculty, staff, and students. As we developed new teaching techniques and tried to build more structure into our courses, it put much more demands on faculty in terms of redesigning their courses, in terms of paying more attention to the needs of students, and providing students with more feedback. And that has led to issues with burnout, which we’ve addressed in a number of podcasts.

Rebecca: And you’ve never experienced that, have you, John?

John: The day is not over yet. [LAUGHTER]

Rebecca: Well, how do we think about supporting faculty as we move forward with all these demands on their time in trying to prevent burnout? We’ve talked about this in a couple of episodes, but as we enjoy summer and have a little bit of more downtime for some of us… maybe not you, John… and move into the fall, what are some things that we need to be thinking about for our own classes to prevent burnout?

John: One of the things that we’re trying to be careful with when we recommend new teaching techniques to faculty at the teaching center here, is that they change approaches gradually, that small changes, incremental changes, are much easier to accommodate than the type of rapid changes that people had to do when they first moved into remote teaching. And so I think we have to be careful in making sure that we maintain a balance and we don’t burn out ourselves, because we’re not going to be very effective in supporting our students if we’re struggling to get through each day ourselves.

Rebecca: Yeah, we need to be present, just like we want our students to be able to be present and have the supports around them to be present in their learning. I think one thing that we’re also talking about in grad studies in our office is really this increased stress on faculty, and how do we support faculty, but also how do we support graduate student populations through things like accountability groups, or ways where there’s another human for accountability, but also for support, and not necessarily a mentor model, where there’s a power dynamic, but really a peer-to-peer approach to connect people together.

John: And we’re running two reading groups this fall to address some of these needs. One of the reading groups is on Sarah Rose Cavanagh’s new book, Mind over Monsters. And the other one is the second edition of Jim Lang’s Small Teaching. We had done that a few years ago, but we’ve had a lot of new faculty since then. And while we try to reach as many faculty as we can in our workshops, there’s a lot of faculty who are still teaching in pretty much the same way as faculty were teaching a century or so ago. And we’re hoping that by encouraging small modifications in teaching approaches, it might encourage more faculty to participate in introducing active learning activities and evidence-based teaching approaches.

Rebecca: It’s really easy to slip back into past practices when we’re tired [LAUGHTER] and overworked. And it’s not surprising that people have kind of slipped back into assignments and stuff that they’re really familiar with to reduce the cognitive load around new stuff and the many stressors around. So having that added support to help faculty re-engage with some of those ideas is, I think, a really great idea at this juncture. And I love that Mind over Monsters is one of the reading groups as well, because mental health is such an increasing concern, not just for students, but also for faculty and staff.

John: And we’re very much looking forward to both of these reading groups. Among the things we’ve talked about more frequently since the start of the pandemic are the challenges faced by underrepresented and contingent faculty.

Rebecca: I think when we’re introducing new techniques, and we’re thinking about supporting students around mental health, or we’re thinking about evidence-based practices and engaging in active learning, we need to remember that contingent faculty or underrepresented faculty have different barriers or different obstacles in implementing these things… or even more pushback from students and implementing some of these techniques. So we really need to be cognizant of supporting each other and realizing that we don’t all have the same kind of supports in place. I think some populations of faculty are just overly criticized. And when they try something new, it’s not accepted in the same way that a more dominant group’s adoption of those same techniques might be.

John: And that’s true both by students as well as by their faculty peers. And one of the things that’s come up in many of the podcasts we’ve discussed are the biases in both student and faculty evaluation of teaching.

Rebecca: Yeah. One of the things that I think is on the minds of our faculty too, is, as we’ve seen increased diversity of our students, we’ve seen diversity in levels of preparation. And I think those inequities have always been there. But again, maybe it’s more visible now than it had been in the past. How do we work through that in our classrooms, especially in these more introductory classes as students transition into college?

John: Well, I think those inequities have always been there, but they certainly grew with remote teaching, because our students face very unequal resources in their school districts and in their households. And when people are physically in the classroom, they’re at least exposed to the same infrastructure within their institutions. But when students were taking classes from home, as we talked about in many, many episodes, during a pandemic, they had very unequal network access, they had very unequal computing facilities, they may have been sharing a computer with multiple family members, they may have been forced to work. And as a result, the inequities in prior education and prior learning became much more dramatic during the period of remote teaching. And that disproportionately affected students from low-income households and low-income school districts. And what we have to do is provide resources, I think, for all students to be successful. And while we always should have been teaching, or providing resources and support, for all students, those needs have become much greater now, because while we are bringing in a much more diverse student body, we’re also losing students who come in with less preparation at some of the highest rates we’ve ever seen before. And we have to make sure that we’re providing the students that we accept with the support they need to be successful. And there’s lots of ways of doing it, you can build in some additional resources, you can connect to YouTube videos, and such things and provide support to students, you can use mastery learning quiz systems, and many other techniques. But we have to work towards having more faculty building that in because while many faculty are doing these types of things, and trying to build more support and more structure into their classes, it’s not a universal phenomenon.

Rebecca: And maybe even acknowledging that some students in the class are quite literally working harder to get to the same level.

John: The last few years when I’ve been teaching my large intro class, that’s something I’ve mentioned explicitly. I said, everyone here has all the resources they need to be successful. But if you had taken an AP introductory microeconomics course, or something close to that, you’re not going to have to work as hard to attain mastery of many of the concepts. If you have not been exposed to these things, or if your background in working with math and using graphs is not as strong, you’re going to have to work a bit harder. And that’s not a message that a lot of students appreciate hearing. But if we want to get all of our students to the same level at the end, the students who do come in with a weaker background need additional support to get there. And using tutoring when available, encouraging students to come in and talk to their professors and use office hours, all of those things can help but we’ve got a ways to go. What are some of the things you do to try to provide support for the increasingly diverse student body?

Rebecca: Yeah, I think the reality is that what we give each student isn’t the same, because what they come in with is not the same. So I often am trying to assess where students are and then pushing them right at that moment where they’re at, rather than expecting everyone to be at the same point. And I can do that a little more efficiently in a small class than you can in a bigger class. But I think we need to use those smaller classroom spaces to be able to do that so that everyone feels challenged, but also has what they need.

John: My introductory course is a prerequisite for all upper-level economics classes, and most of my students will be moving on to upper-level classes, so they have to reach at least a minimum level of proficiency in the discipline in order to be successful in their future classes. In other classes, instructors can be more flexible, and just try to get the most learning gains in their students, no matter what their starting points were. In my introductory class, at least, I have to pretty much take the students where they are, and try to get them all to the same place, while making sure that they’re all challenged. And that’s a very challenging goal to reach.

Rebecca: …and the difference between teaching those introductory classes versus higher level classes within a discipline, for sure, I think one of the most efficient things we can do is making sure that all students know the most effective ways to learn, because they don’t necessarily know those things coming into college, or even into graduate school. What we need to just remember is learning isn’t something that we just magically know how to do, we need to learn strategies and techniques that are effective.

John: We’ve had a number of guests over the last year or two who’ve talked about books that they’ve provided, or resources they’ve created to help students be more successful. Because one of the things that’s been pretty obvious for quite a while is that the study techniques and the learning strategies that students use are not generally consistent with what evidence suggests is most effective. And as a result, students are not using their time as efficiently as they can, by engaging in strategies that they perceive as being useful, that really result in very little increase in long-term recall… strategies such as highlighting, repeated rereading, and so forth. And one of the things that might be helpful is if we all could shift students a little bit in the direction of using evidence-based learning strategies, and some of that could take place through course design, by building infrastructures that incentivize the use of these techniques.

Rebecca: Yeah, and I think the moment that students realize that they don’t have the most efficient way, or the moment that a student begins to struggle is different, depending on some of that background, that they have. Students that come in well prepared may have never really struggled in high school, and maybe eventually, maybe even in the first year of college, you don’t struggle, but maybe it hits a little later on in their education, maybe not until graduate school. And then other students might struggle the second they get to college, because there’s not as much structure in place as there was in high school. So I think we need to be underscoring these techniques at all levels, and not just in their first year.

John: And one other thing that’s been discussed in many podcast episodes, is the importance of making the hidden curriculum of higher ed transparent to students, so that we don’t expect students to know what a syllabus is or how it could be used, that we shouldn’t expect students to know what is expected on a term paper in a class without making those expectations explicit and transparent to students. Because in general, we see a lot of students coming in, and they see it as a game where they’re trying to guess at what instructors are asking. And many of those guesses, especially for students who have not been in college prep classes before, are wrong. And they wasted a lot of time and effort that could have been spent more productively developing their understanding of the subject matter.

Rebecca: And the reality is that there’s differences between disciplines and between courses. And so the more we can be explicit about expectations within our own discipline, and within our own courses, and beyond the classroom experience of higher ed, because there’s expectations in other spaces as well, like student clubs, athletics, and all of the rest of the co-curricular activities that support student learning are incredibly important. And those are also not obvious.

John: One of the things that we’ve talked about much more on the podcast, and higher ed in general has been addressing much more extensively since the pandemic, is alternative grading approaches. Because traditional grading approaches and traditional course structures generally incentivize students to cram and to focus on maximizing their grades, rather than maximizing learning, so that if we really want students to shift to evidence based learning strategies, it would be really helpful if we could shift students emphasis away from grades and faculty emphasis away from high-stakes assessed activity and shift it more to activities that result in deeper learning, more long-term learning. And we’ve talked to many guests who have shifted to using strategy such as specifications grading, mastery learning systems, portfolio assessments, and ungraving, which has become one of the most talked about topics in higher ed in the last few years.

Rebecca: Yeah. And I think one of the things that comes up in a lot of those conversations is concerns over students just wanting the right answer and not learning and not critically thinking about the subject matter and the knowing of why and how, and doing analysis. And I think every instructor [LAUGHTER] has a desire for some of those kinds of conversations to come out in their classes, rather than just regurgitation of things that they’ve said in class.

John: Part of the issue is that when we get students in college, they’ve already had 13 years of experience in K through 12, where grades were the primary area of focus. And as a result, it’s hard to shift that focus from grades to learning. Besides alternative grading, we might use some other strategies such as encouraging students to be more reflective on their work, to spend some time in reflection-based activities and metacognitive development type activities.

Rebecca: Yeah, I know, this is a space where I was maybe a little hesitant at first thinking like, “Oh, these are just quick assignments that have no meaning,” but quickly realizing actually the value in really good well designed reflective activities that challenge students to think through how and why they learned something and what it is that they actually got out of an activity. And I’m often very surprised about how much learning occurs that is not visible, despite the fact that I teach studio classes, so I’m with my students much more than the average instructor. So I actually do observe a lot of learning. But in the reflection activities, I’m hearing a lot about how students are spending their time or things that they really struggled with and worked through that I wasn’t aware of. It also helps me understand where they’re not aware [LAUGHTER] of their own learning, or where they’re using strategies that aren’t as effective and helps with interventions. I know you’ve done a lot around metacognition, especially in your lower-level classes, but also in your upper classes.

John: In at least a couple of my courses. I’ve been using the metacognitive cafe discussion forum, which was actually the topic of our second podcast, Judie Littlejohn and I jointly developed this quite a few years back. And it’s been remarkably effective. It’s basically a low-stakes discussion forum that I’m using in my online classes, where students will reflect on their learning and share their learning strategies and will also read a bit about retrieval practice and spaced practice and the benefits of sleep in learning. And every time I do it, even though it’s only a trivial portion of the grade, it’s 5% of their total grade for participating in that activity, the students report that it was the most valuable learning experience they had in the class. A large proportion of the students at the end of the terms say they wish that they had learned these things back in elementary school, that they had been using practices that were not efficient and they didn’t realize that because they’ve never been taught how to learn. And it’s something that students have found really valuable. And the other nice thing about it is because, in this particular case, it’s done in a discussion forum, it helps them build community and helps them get to know each other, because they’ll often talk about the challenges they face. In online classes, many of the students have families where they’re taking care of young children, they may be working different shifts, they may be faced with other challenges that normally wouldn’t come up in a content discussion forum in an online class. But when they share that, and they share those challenges, and they share their career expectations, and they talk about how what they’re learning might be useful in their expected careers, besides the sense of connection, it also helps students see the relevance of what they’re doing and sharing that with other students helps build a little bit more intrinsic motivation in learning.

Rebecca: It also seems like there’s a bit of an immediacy in that context as well, because the information can immediately be put into action in a real lived experience and not something that may feel abstract, which sometimes happens within a discipline when it feels like maybe it’s not a thing I’m going to do anytime soon, professionally. So I think this really highlights the reason why we need to help students hook into everything that we’re doing to make it feel like they have a personal, professional, or educational connection to their own goals.

John: One of the topics that I use in each class where I’ve done this, at a point where students face the first really challenging material in the class, is just asking them to discuss how they deal with challenges. They share useful strategies, but one of the main benefits of that is it normalizes the sense of struggle, that when students are struggling with concepts, they often feel that they’re alone on this, but when they hear that other people are struggling with exactly the same issues and exactly the same concepts, it normalizes it, and again, it helps them understand that challenge is an important part of learning, which is not the message that they’ve generally received throughout their prior educational experience before coming to college.

Rebecca: It seems to me like this is the same reason why our reading groups work so well for faculty development as well is this connection among peers, but also that the challenges we experience are not in isolation. [LAUGHTER]

John: One of the things I’ve always enjoyed about the reading group is when people will come up with a technique or describe something they’ve done in class and people in completely different disciplines who might never have considered that will make connections and see how they could do something similar in their classes. That understanding that we’re all facing the same challenges makes it much easier to deal with some of the day-to-day stresses that we might have in our classrooms.

Rebecca: I know that one of the things that has come up in our reading groups, and also in our conversations about the future of higher ed and where we’re going to be going over the next few years is student engagement, and then specifically, the role of AI tools like ChatGPT [LAUGHTER] in the conversation. So if students don’t feel motivated, and they’re relying heavily on these tools, how do we get students to re-engage with the idea of learning?

John: Well, going back even just a little before the introduction of ChatGPT, which kind of hit higher ed by storm in late November of 2022, we did see a dramatic increase in the use of sites such as chegg.com, and various other sites out there, where the use of those tools became normalized a little bit, which made it much more challenging to give online assessments. And I think that’s where most people are concerned right now about things like ChatGPT, because with other places, you could at least locate where answers were coming from. And you could address that with the students and attribute it to the specific sites where they got their answers, which was, again, a bit of a challenge. But ChatGPT is raising some challenges for assessment that are going to be difficult to deal with, because it’s much more difficult to determine who is the author of specific items submitted online for assessment. And a lot of people are struggling with that right now. I know I’ve been struggling with it. In my spring 2023 online class, the quality of student writing on essays improved fairly dramatically over the course of the semester. And that seemed to correlate with the spread of the use of ChatGPT a bit. AI tools are really powerful, and they can be really useful. And they have a lot of potential value in education and in providing support for personal and work productivity. Right now, I think, more people are focused on the challenges, but we’re going to have to start thinking about ways in which we can productively integrate this and prepare students for a world in which the availability of AI tools will be ubiquitous.

Rebecca: And you teach in some really challenging contexts, really large classes in person, a number of online sections, and I know ChatGPT is keeping you up at night. What are some things that you’re thinking about… maybe haven’t resolved… but that you’re really thinking about redesigning or rethinking or retooling in the fall to just respond to the moment that we are currently living in.

John: As of 2020, I had shifted all the quizzing to online quizzes and tests and midterm exams and so forth. I’m seriously thinking about in my large face-to-face class, moving back to at least in in-class midterm and an in-class final exam. I really appreciated the fact that I could let students do it at their own pace, and that it took some of the anxiety and stress away when students did not have this two-hour time limit to complete an exam in the classroom. But with the size of the class, a large proportion of the testing is done with multiple choice exams, or algorithmic questions, and those are types of things that ChatGPT answers really, really well. Not too long ago, someone posted that ChatGPT 4 received a score of a 99th percentile on the Test of Understanding in College Economics (the microeconomics version of that), and those are the same types of questions that I’d be giving students on these quizzes. And while I had 1000s of questions that I had created that students were selecting from, all of those questions now are vulnerable to the use of AI tools, which makes it much more difficult to assess in that large class. Right now, the only thing I’ve really thought about doing differently in my large class is moving back to at least a couple of in-class exams. Now some of the things I was doing, such as polling questions embedded in the class activities and working on problems in class, where students submit that in real time, are generally much less subject to that type of issue. I know there are tools where students can scan the questions and so forth, they get responses back a bit more quickly, but it wouldn’t be as easy for them to do in real time when they’re in a polling environment. One of the main benefits of that is when I use polling, it was always tied with peer-to-peer discussions. And those peer-to-peer discussions is where most of the learning actually occurred from those in-class problem-solving exercises. For my online class, I’m not sure what I’m going to do. One thing I have done in the past is I’ve had students do podcast projects. And again, it’s pretty easy for chat GPT to generate scripts, but these projects are pretty heavily scaffolded. Students submit a proposal and they go through a number of steps to get there. And projects that are scaffolded like that, are probably a little bit less sensitive to the use of AI tools to generate the entire project. What are you thinking about in terms of your classes, or in terms of the graduate program?

Rebecca: I think we’ve talked a lot about the concern over the validity of our assessments and wanting there to be accuracy, not just for our sakes, but for students’ stakes in the value of their degrees moving forward. Part of it, I think, is really engaging in conversations around ethics around these tools, and not necessarily discouraging the use of the tools entirely, or banning the tools. I think that just motivates people to want to use them more, but rather to use them in ways that are productive, or interesting, but are also well documented… [LAUGHTER] like students are disclosing what they’re doing. And we can analyze the use of the tools in particular ways because maybe it could save time in particular places and not take away from certain kinds of learning, as long as we keep the learning objectives [LAUGHTER] up front. And then we assess when we’re using particular tools to determine whether or not it’s taking away from the learning. But I think these are hard conversations to have, and certainly not things that I want to be policing.

John: And I’d much rather not be policing these things. Sometimes students haven’t given me much choice in that. One example that I’ve seen recently is students submitting exam responses that asked him to analyze recent data, where the response said something to the effect: “as an AI tool, I do not have access to this data.” And when a student submits work like that, it’s pretty clear that they haven’t even read the essay responses they’re submitting on that graded assessment activity. And we want to make sure that students do actually interact and engage with their learning materials. Perhaps we can also design assessments that are not as vulnerable to AI-generated text. This semester, with my online classes, one thing I have shifted to, instead of having them discuss general debates or issues in economics, I have them focus on interpreting videos online, for example, where economists are debating certain topics, or doing readings that are not in the training database for ChatGPT, which means it’s much harder for AI tools to generate responses when they don’t have access to the underlying content that’s the focus of the assessment activity.

Rebecca: Would hyperlocal situations or examples also be a strategy because there’d be less widely available information on something like that.

John: Definitely. Information on the local community or the campus community or other local things, information that would just not be part of the training database is a good place in which we can ask students to connect the materials their learning to real-world events so that you maintain that sense of relevance while ensuring that the students are actively engaging with the work themselves rather than using a tool.

Rebecca: One of the things that I’ve used historically in my design classes, and it’s a little easier again, because I teach studio classes and see students more often so I tend to have a hunch as to what they’re working on, because I’m seeing them working on things, is really documenting process and not just using language, but showing through a video and showing steps along the way that might not be as easy to capture as an end product using an AI tool.

John: In general, open pedagogy projects, too, could be less vulnerable to having work being done entirely by AI tools. So videos would be an example, wikis perhaps might be.

Rebecca: I think that things that combine text and image are more challenging to have an AI tool create, at this moment.

John: That may very well change…

Rebecca: …by the time this episode comes out. [LAUGHTER] I think one of the things that I’m hearing us say actually, is that a lot of the strategies to reduce intellectual integrity or academic integrity issues around ChatGPT are also the things that are more likely to engage students and foster their learning anyways because they’re more authentic assessments, they’re probably more project based, they’re probably more long term with milestones along the way. And these are things that students often deeply engage in. And I think when they can connect to their local community, whether that’s the campus or the community that campus is situated in, or even their own hometown, in different ways around the discipline, those are all ways that students get a hunger to want to learn more.

John: And going back to our earlier discussion of the importance of shifting students’ focus from grades to learning, students are using tools like ChatGPT to raise their grades, even though they recognize it does not support their learning. If we can shift students’ focus to recognize the value of learning as improving skills that they’re going to need later in life, that should reduce the incentive for students to use shortcuts to avoid learning material.

Rebecca: If we’re not just looking for the right answer, but the journey to an answer, and even if it’s an incorrect answer, being able to understand why it’s not correct, and allowing that to be the learning is a really different way than our education has historically worked. The future of higher ed seems really stressful, John. [LAUGHTER]

John: It does, but it always has. That’s nothing new. But certainly the last few years have seen a lot of rapid change that… I hate to use the word unprecedented… but that have been relatively unprecedented.

Rebecca: And I think it really does speak to this need to connect with other colleagues, where we can share some of the challenges that we’re facing and brainstorm together to improve our teaching, but also to improve the level of stress we’re experiencing. [LAUGHTER]

John: One of the other things that we’ve talked about, especially within the last year or so is growing faculty concerns over student engagement. When students first came back to the classroom, there was a lot of excitement about being back. But since then, faculty generally seem to be noting that the level of engagement of students has shifted or has changed somewhat. More students are not completing assignments. Students in some classes have been disappearing from class as the semester progresses. And there’s a lot of concern that students are not as fully engaged with their coursework as they had been prior to the pandemic. So Rebecca, how are we going to solve this?

Rebecca: That’s a good question, John. I think one of the things that this aligns with is the higher incidences of loneliness, and mental health. And so finding ways to connect students to each other, and establishing those peer networks, I think, is one of the most important things that we can do in our classes. And it’s something that I’ve maybe always done in some way. But I’m being much more intentional about moving forward, because I’m feeling like even if students are in the same room, they’re still feeling really isolated. And so we have to be intentional about creating those opportunities for students to experience connection and feeling like they want to show up for each other and for themselves,

John: …using more group activities in class where the work of each student depends on the contribution of the other members does help create that sort of pressure on students to be there for their peers, to be there for the rest of their team. And that could be very useful.

Rebecca: Yeah. And I think the key to that, though, is not just assuming that students know how to interact with one another, or how to depend on one another in a team context, but really scaffolding those learning opportunities that really start with making connections and establishing relationships, because it’s the relationship that’s going to cause the pressure to show up for someone. And I think when we’re seeing high incidence of like ghosting, for example, it’s because the individuals don’t feel connected to the people that they’re ghosting.

John: And there have been a lot of studies done recently that show the importance of a sense of belonging in student persistence. So helping students form those connections is really important, because we have so many students who go to college, build up a huge volume of debt, and then disappear without getting the degree which does serve as a signal that they’ve actually accomplished something as a result of their education. And they end up with more financial struggles than they would have had had they not started. So we do want to help students form those connections for their own sakes, for their own future success. And one of the books we used in a past reading group was Relationship-Rich Education by Leo Lambert and Peter Felton. And that summarizes a lot of the research on the importance of building community and building connections, and also provides some really nice examples of ways in which institutions can transform to help facilitate those connections.

Rebecca: As instructors, we have a lot of power in that space to help students feel a sense of belonging. We can do really simple things to make someone feel seen and if they feel seen, they’re more likely to feel like they belong. So personalized messages, getting to know your students a little bit, being approachable, calling students by name, all of those things help students feel like they’re a part of a particular community. There’s so much to still learn and to come together around. And so I know that we’re looking forward to having many more guests and many more conversations to help work through many of the questions and concerns and things that we’ve raised today and have been raised by our colleagues. Now, John, we always wrap up by asking what’s next?

John: Well, what’s next for me is I’m heading down to North Carolina to teach at Duke again next week. And I’m looking forward to this. And this time, I’m going to try avoiding getting run over by a car. So I can actually teach my classes down there and spend some time away from the hospital this summer,

Rebecca: #life_goals. [LAUGHTER]

John: Small goals are sometimes more achievable. And Rebecca, what’s next for you?

Rebecca: This summer, I’m looking forward to doing some more work on our graduate student online orientation, which we put together as we transition to our new course management system in the fall and also working with some colleagues on an accessibility online module.

John: And we’re looking forward to talking to more of our wonderful guests. I’ve really enjoyed the experience of interacting with so many great people doing some really good research and doing such good work in higher ed.

Rebecca: We’re grateful for all of our guests and all of our listeners. So thanks for listening

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

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297. The Road Forward

The opening session of the 2023 SUNY Conference on Instruction and Technology, which took place at SUNY Oswego, included a keynote address in the form of a live podcast interview with Flower Darby. This podcast episode is a recording of this session, which included both a live and a remote audience. Flower is an Associate Director of the Teaching for Learning Center at the  University of Missouri at Columbia. She is the co-author, with James Lang, of Small Teaching Online: Applying Learning Science in Online Classes and a co-author of The Norton Guide to Equity-Minded Teaching.

Show Notes

Transcript

John: The opening session of the 2023 SUNY Conference on Instruction and Technology, which took place at SUNY Oswego included a keynote address in the form of a live podcast interview with Flower Darby. This podcast episode is a recording of this session, which included both a live and a remote audience.

When colleges shut down in the country in mid-March of 2020 we reached out to Flower Darby to provide some guidance for people who were moving to remote instruction, for the most part, for the first time. She joined us on a special episode… in fact, it was the only time we released two episodes in one week… and she provided advice to faculty on emergency remote instruction, resource sharing, and strategies to keep courses going. Today, we are pleased to have Flower back with us to reflect on the impact of the past three years and map a road forward for teaching and the academy.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

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John: Our guest today is Flower Darby. Flower is an Associate Director of the Teaching for Learning Center at the University of Missouri at Columbia. She is the co-author, with James Lang, of Small Teaching Online: Applying Learning Science in Online Classes and a co-author of The Norton Guide to Equity-Minded Teaching. Welcome back, Flower.

Flower: Thank you, John. Thank you, Rebecca. Thank you all for having me and for being here and focusing on how we can map that all important road forward. So good to be here with you all.

Rebecca: So it wouldn’t be an episode of tea for teaching if we didn’t ask about our teas. So our teas today are: … Flower, are you drinking tea?

Flower: I have my iced tea in here. And it is a Hawaiian Islands Passionfruit blend.

Rebecca: Nice.

John: And I have a Tea Forte black currant tea today.

Rebecca: And I brought out the Jasmine dragon pearls green tea for today’s episode.

John: When we last talked on March 17 2020, you provided some suggestions on how we could maintain instructional continuity during that two-week shutdown we were going to have to deal with [LAUGHTER] and one of the things you asked in the conversation was what are we going to reflect on looking back when we’re through this immediate crisis situation? So we’re going to turn this question back to you. What sticks in your mind the most from the period of pandemic teaching?

Flower: Yeah, thank you, John, it’s such a big question. And I have reflected very deeply on this over the past three years of ongoing research, conversations with 1000s of educators around the country and around the world. And really, there is one thing that has become crystal clear for me. And that is the centrality and the importance of holistic wellbeing for both ourselves, our faculty, our staff, and our students. I’m excited about how technology use has advanced as a result of the pandemic. But that’s not actually the central focus for me. It is about the importance of our wellbeing, of our students’ holistic wellbeing, and of how we need to center and highlight and forefront social connections and those kinds of relational aspects of teaching and learning with technology in person wherever we are. That extended period of isolation and loss and grief and challenge and distance in education really brought to the front for me the importance of connectedness, and being intentional in how we connect with our students and help them connect with each other as well.

Rebecca: I think you’ve started hinting at this already, Flower, but how has higher ed been transformed by this pandemic experience?

Flower: Yeah, thank you, Rebecca. So I do think that there has been a lot of work done to enhance technology implementations, to provide better support for faculty who are just in the trenches trying to figure this out, whether it’s using new features in Canvas or your learning management system that you may not have used before. Here at the University of Missouri all of our classrooms are now called Zoum rooms. And that’s Zoum, because we’re at Mizzou, which is spelled M-I-Z-Z-O-U. And it’s a challenge for faculty to be in these high-tech teaching spaces and it’s wonderful that the university is making this commitment. But for me again, it is not about the tech, we have seen good tech advancements. We just heard from the Chancellor about some really amazing innovations and that is wonderful because it is going to keep moving us forward. But it is true, I do believe the truth of transformation that is beginning, and that we need to continue, is focusing on this notion of holistic wellbeing and relational teaching and learning.

John: In 202o, one of the things we talked about in that last conversation was the insufficient systemic institutional support for teaching centers, instructional designers, and the effective use of technology in teaching and learning. Have leaders in higher education made long-term sustainable investments in this work.

Flower: Yeah, great question. I think some have, and of course, my answer is going to be, “And we could do more here.” Here again, I just mentioned that example locally here at the University of Missouri with all this investment in the Zoum rooms. What I’m hearing sometimes, though, is that the challenge in managing all the bells and whistles, especially if you do have students who are in the room in front of you, and also Zooming in, it is not something that we necessarily prepare college faculty to do in our graduate programs. I’ve had so many countless conversations over the last few years where the fact is, as a professor, I did not necessarily set out to be a tech whiz as well. So I’m seeing encouraging signs and improvements and a greater awareness of the potential for effective use of teaching with technology to enhance inclusive and accessible, equity-minded student success. And I’m going to say we can do more.

Rebecca: As you just mentioned, prior to the pandemic, many faculty and students were resistant to online instruction. And while this resistance has faded, in some cases, one of the concerns that you expressed in our earlier discussion was the physical isolation experienced in online learning and you mentioned this a bit earlier today. Has the pandemic helped us to develop new ways of encouraging that relationship building online?

Flower: I would say yes, and I would say greater awareness and receptivity to the importance of building relationships online. I think that once again, we still have work to do in this area. But I do believe that prior to the pandemic, there was less awareness on the part of faculty and no blame no shame, I would say it’s the way that institutions and graduate programs may or may not prepare faculty for effective online teaching. I would say there was kind of less institutional awareness of the importance of those relationships online. Now we have seen what happens, we felt it, we’ve lived it in our bodies, when we felt disconnected from our students, when we’ve tried to teach to black boxes with a name, or Anna’s iPad on the Zoom screen. We’ve kind of lived out that disconnect and that isolation. And yet, we know there was abundant research to show that we can have really engaging interactions in our online spaces. And we know that it increases access. I’m here with you today from beautiful Columbia, Missouri, because we have this option available, although I would love to be in the room, but we have other folks joining online as well. We see the value, we know the importance of those connections, those relationships. And one thing that I have really focused in on in the last couple of years is being intentional in the way that we create and structure those opportunities for rapport building and to close the distance because we know that it’s not going to happen by accident online, whether asynchronous or synchronous, intentionality is required. And I encourage faculty to rethink how they use their class time, what the activities are in asynchronous modules, maybe even the kinds of assessments that are in our syllabi, and whether we’re offering points for those kinds of activities. Basically, my argument is that we can do more to design for intentional social connections… that I would say would apply in all class modalities.

John: During the pandemic, the inequities that our students face became much more visible. When we were connecting to students who were zooming in from home and they had trouble accessing the one computer they had to share with four or five other people, or when they didn’t have good network access, or when they were struggling to try to work to pay some bills, and so forth, those inequities became really hard to ignore, for faculty. And campuses did a lot to mitigate that, by loaning computers, by loaning hotspots, and providing other resources. But now that we’ve moved back to more on-campus instruction, and with staffing shortages and budget cuts very common in higher ed, do we run the risk of falling back on some of the exclusionary practices that we had practiced in the past?

Flower: I would say yes, we run that risk. But I actually want to take a little tangent here and tell you about a conversation that I had just on Friday. This past Friday, I was at a conference in Portland, Oregon for teachers of accounting, and I had a very heartwarming and encouraging conversation with one individual faculty, and I think it’s highly representative of where our heads are, and more importantly, where our hearts are now. Of course, I was presenting on the importance of social and emotional connections… that’s what I do… and she shared a story…in fact, I have a couple of poignant stories from that event. This particular one said “You know, I used to be the hardline accountant, you follow the rules and you make the deadlines or you get out,” and then she said “until I was watching my students trying to take their exams via Zoom, and I saw one of my students, his little brother was like hitting him on the head with like a paddle while he’s trying to take his exam. And I saw all kinds of other things.” This experience, the pandemic did give us a view, a window into our students’ lived experiences. The other one, just very briefly, another faculty member, a caring, passionate, dedicated, instructor was talking about how she had one student in one particular semester who lost 13 members of her family to COVID. How much community was built as the entire class was caring deeply. So I do believe there is lasting change. The first accountant I was telling you about, she’s like, “I’ll never go back to that hardline approach. I have more empathy for my students now. I see what they’re dealing with to make this happen.” Now, that said, yes, we do run the risk of falling back into exclusionary practices. I’ve been thoughtful, reflective of how we want to go back to the way things have always been, and I get it, I’m back on a physical campus, I spent the entire time of the pandemic myself working remotely, and I hungered for a physical campus with real live embodied people and students on the pedway. And I’m loving this experience. So I get it that we want to come back to our tried and true, our comfort zones, our methods we’ve relied on. And if we slip back into, for example, less than equitable teaching methods like large lectures and high-stakes exams, we are absolutely sliding back into exclusionary practices. So I would encourage us to not waste this crisis, which is not my unique phrase, but I think it’s definitely apt in this time. Let’s keep pushing forward so that we can become more inclusive and equity focused as higher ed as a whole,

Rebecca: It can definitely be easy to slip back into habits, but I know many of us are really committed to that change and the equitable work that you’ve been talking about, Flower. What can we do together to redesign higher education to be more equitable? What do we need to do?

Flower: Yeah, great question, and sometimes I think, huge picture as in, it’s way too big to change, and other times, I really focus on the circle of control. So I definitely think that, if you haven’t seen it before, I think it’s Stephen Covey has these circles, the inner one is control, here’s what I have influence over, then there’s a broader circle, that’s influence, here’s what I have some influence about. And then the third circle is concern, there’s not a lot that I can do. And so I think we can focus primarily on our control circle. I do think, and we make this argument in the newly released Norton Guide to Equity-Minded Teaching, we make the argument that we do need to advocate for systemic change, and we need to do that in community. So we can work towards that. And then there are influences and aspects that we cannot really necessarily change. We can be concerned about them and mindful. So what can we do? Well, here’s what it comes down to for me, and I’ve thought a lot about this. I would argue, as I just mentioned a minute ago, we have to stop doing things the way we always have. So if you think about the history of higher education in the United States, it is based on centuries of tradition in Europe. And it was designed to be available to elite white men. It is exclusionary in its very nature. So we have this opportunity to say we know that our student body is diversifying. And we know that is so important because with diversity comes strength, comes creativity, comes new perspectives, comes better solutions. So let’s stop doing things the way we always have. Let’s stop with those large lectures. And I do sometimes think about things we can’t change, like, untenable work conditions where contingent faculty are going semester to semester, or we’re being asked to teach these large enrollment classes with very little, if any, TA support. Those are things that are challenging that are, for me, are in that circle of concern. But I think a general mindset to think about is, if I’m tempted to slip back into doing things the way I used to do, maybe that’s an opportunity to ask myself, whether there’s a more equity-minded way to do some things, a more inclusive way, a more active way to help students really process and interact with the materials that we’re teaching.

Rebecca: You’ve talked a little bit about burnout, stress, and mental health concerns that continue to challenge our students, faculty, and staff. And we’ve talked about needing to humanize the learning experience through the pandemic. What role… and you already hinted at this, [LAUGHTER] but I’m hoping you can dig into it… what role does holistic wellbeing play into the future of the academy?

Flower: You know, clearly by now, you know, I’m glad to say it needs to play a central role. And I don’t think as an academy, we are quite there yet. We do work and exist in an overworked culture. We absolutely do. And I would say we’re high-achieving individuals. If we choose to be here, we’re passionate, we’re focused, we work hard, but in general, we need to give grace to ourselves to take more opportunity to support our own wellbeing. We need to extend that grace to each other in community… to say “it’s okay, go ahead and take that weekend off. I don’t need the manuscript on Monday. It’s alright.” And then collectively, again, I think the more that we’re having these conversations, that can help. So just recently, my good friend and colleague, Sarah Rose Cavanaugh, had a piece come out in The Chronicle. And the headline was, “They Need Us to Be Well,” and it’s about how, if we want to support student success, if we want to advance equity and become even more inclusive than we already are, we actually have to start with ourselves. And I don’t think that we do this very well in this culture. I have had to work, to learn to give myself permission to take a weekend off. It’s something that we, again, for me, it’s about giving permission, it’s about supporting each other in these decisions as well. And then, broadly speaking, I hope that we are seeing the beginnings of a culture change. Questions about the validity and the feasibility of teaching these large-enrollment sections or teaching online classes with very little attention paid to interactions between people. I think we do have this opening for these conversations, and I’m doing everything I can to advance those conversations.

John: In response to the pandemic, faculty face unprecedented changes in the way in which they were teaching. And since then, we’ve had a number of other changes in our practices. Here at SUNY, we’ve had a transition to a new learning management system that came immediately after these transitions. And I know other campuses happen to be doing the same thing at the same time. But one of the things that’s happened recently is the introduction of new AI tools, such as ChatGPT and image generation tools. And one of the questions a lot of faculty have is how they might be able to accurately assess student learning in the presence of these tools, while also appreciating the affordances that these tools provide. And how will these AI tools transform instructional practices and the future of the Academy?

Flower: Yeah, great question. And sadly, I don’t have a crystal ball, [LAUGHTER]

Rebecca: Dang.

Flower: …however, I do have some thoughts [LAUGHTER] to share and some, again, recent research, there was a survey that I heard of… just yesterday, I saw a summary of it, it was run by the Washington Post. And it was essentially saying that many faculty are not really thinking about ChatGPT generative AI, all these new tools. We’re doing a little bit of the “I don’t want to deal with that quite yet.” And again, that’s an overgeneralization. But that’s what the survey results really did show. So how these tools will impact our work in education? My real answer is: “Yes, they absolutely will,” I have come to conclude that they are like the advent of the Internet. Remember, way back in the early to mid-90s, when it didn’t used to be possible to do an online search for something? I think this tool, this change,is along the same lines of the smartphone. Remember, when we didn’t always have a super powerful computer available to us in our pocket or our bag? For me, this is a seismic change, and it will change the way we do things. Now, that’s scary… and exciting. [LAUGHTER] Our world is changing, and we have to be willing to embrace it. Are we worried about whether students are going to do their own work? Absolutely. Do we know that we need to equip our students to use these tools in order to thrive in their careers? We know that too. Right now we’re in a very unique moment of trying to walk a middle ground here, trying to see what are the opportunities of these tools? How do we help to understand whether our students are actually doing their own work? I don’t have those answers. What I do know is that this is another big, and quite frankly, painful opportunity to think deeply again, about the way we do teaching and learning in higher education. The pandemic was this for me, ChatGPT, and Gen AI is this for me. We can think deeply about the way we do things. We’re gonna have to change some things. And that deep reflection and change process is undeniably painful, undeniably scary, and can be deeply meaningful and rewarding as well.

Rebecca: That’s a little too much seismic activity going on there. [LAUGHTER]

Flower: It is. It’s a tough moment. It’s a really tough moment in higher ed. I want to just be honest about that.

Rebecca: So at this moment, we’d like to move to some audience questions. And we do have a first audience question. And that first question, Flower, is moving forward, which pandemic modifications, or temporary adjustments, should we adopt as best practices to meet the needs of modern learners?

Flower: I have one that comes very easily to mind. And thankfully, it’s not a big huge effort or overhaul to our course design and pedagogy. And that is, let’s check in with our students more often. Let’s check in more frequently. During the pandemic, in an effort to engage those black boxes that were on our Zoom screens, many of us developed new ways of using Zoom polls, of asking quick questions in the chat box, assigning collaborative activities in Google Docs or Padlet, these kinds of things, and the students have unwaveringly told us that they appreciate us checking in more often. So, whether it is a matter of if you are lecturing in person, every 10 to 12 minutes or so ask your students a quick question, quiz them on the concept, or ask them “How are you doing? Are you with me?” …here again to think about the Zoom example, which I know not everybody is really doing as much of, and that’s probably good. But I know one instructor who would use to say, “Are you with me?” and her students knew that they could use the emojis in the chat box… one thumbs up was like, I’m not doing too good. Two thumbs up, pretty good, pretty good. Three thumbs up, I got it. And she told me that if she saw a range of those one thumbs ups coming in, she’d be like, “That’s it. We’re not going any further until we kind of talk this through a little bit more. What are your questions?” That’s the kind of informal checking in with our students that I’m encouraging us to do. Again, this can take the form of an activity that happens during class, a quick poll, it can be a show of hands, I saw a great example, just last week, those of you here in the room and watching the video will see this, for the audio recording, I’ll just describe it. I heard this great example of a biology instructor asking her students a very simple check your understanding question during a large lecture, and she had taught her students that they should answer the question based on a number of responses, the responses were numbered 1, 2, 3, 4, 5. And she said, choose the best answer and just put it right here, on your chest, so that you can hold up the number of fingers right against your chest. And what this does is it doesn’t let anybody have to feel really awkward or insecure about “I’m not sure if I’m holding up the number one, and maybe I’m wrong.” By holding it right here, we’re doing a couple of things. We’re providing safety, we’re building trust, we’re giving students an opportunity to retrieve the information that they have just been taught. And again, you can adapt this approach to anything: How are you doing? Are you with me? Hold up a one if you’re feeling terrible. So this idea of the informal check-ins with students… you can also do online anonymous surveys using Survey Monkey, Google form, whatever is in the learning management system. Ask your students: How are you? What do we need to do more of? The stop, start, continue, survey is a really great model. What should we stop doing? What should we start doing? What should we continue doing? And then very importantly, if you do those kinds of surveys, which are really powerful and equity minded, you want to circle back to your students and say, “Alright, here’s what you told me. No, we’re not going to stop having our weekly homework assignments. Those are important. But here are some changes that I can do.” So informal check ins with your students, it does a lot of different things… key for me is demonstrate pedagogical caring, that we do care about our students. And we want them to be successful. And it helps our students to communicate to us if we need to slow down or provide another explanation, those kinds of things.

Rebecca: So I’m wondering, Flower, if you can talk a little bit more about some of these same kinds of practices, but in an online environment, in an asynchronous online environment, where sometimes it’s a little more difficult to figure out how to adopt some of these practices?

Flower: Yeah, great question, Rebecca. And thank you for kind of bringing us back to online because I have another huge takeaway for me [LAUGHTER] from the pandemic is that online, asynchronous, I think, is one of the most challenging formats to teach in. And I myself still struggle to see the students in my classes as real embodied people. It is so easy to fall into the sense that they are names on a screen, that they are tasks on a to-do list. And we know that our students don’t think we’re real. They tell us repeatedly… well, they don’t tell us they tell each other, they tell the media. My own daughters have said to me online teachers aren’t real. I kid you not. [LAUGHTER] During the pandemic they’re like “My teachers aren’t real people.” So very important, asynchronous while recognizing the limitations, and I don’t actually mean of the format in this case. I mean, the demands on people’s busy lives, because we know students who choose asynchronous online frequently need the flexibility. And maybe they don’t necessarily see the value of all the discussion forums and those kinds of things. So how do we do this relationship building, this increasing interaction? Certainly, I would argue that, as instructors, we need to be communicating with our students more often than not, and that can be announcements, it can be interacting in the discussion boards, not a ton, not dominating, but posting a guiding question here, or “that’s a great point” kind of there. We can be responsive in our assignment feedback, we don’t have to write a tome of comments. But even using an emoji or a quick comment to say, “I see you. I appreciate your work.” Some learning management systems make it very easy to record assignment feedback. Now, all of these, we need to hold in balance with the point I was making earlier about self care and holistic wellbeing for ourselves. I am not saying that we should become 24/7 chatbots, who are always available to our online students. I am saying they need more than what we might do. And we can also foster these connections to support their wellbeing with each other. So here’s one very quick example. I love an activity called “share one photo” and what this is, you can create this in an asynchronous class as an individual assignment, or as a discussion forum getting to know you kind of opportunity and if you do it… well, in either format, you could do this more than once. It could be an ongoing or an every other week, something like this. It’s a great way to intentionally structure social connections and relationship building. And what you do is you ask your students to look in their photo library on their smartphone, don’t go out and take a new photo, look in your photo library, choose one photo that is meaningful to you, write a line or two about why you chose to show that and submit it. And it’s worth points. Because it’s not just that we only focus on the class content, we focus on building relationships to help our students thrive. This can be really powerful, you will get different responses. If it’s an individual assignment, you make it more vulnerable images, if it’s a discussion post, you’ll have opportunities for students to connect with each other, like I was just saying, it doesn’t always have to be just you. But this is a way for students to choose what they want to share. It demonstrates to them that you care about them as people and not just names on a screen. And it can be a really powerful and fun way to see a little bit more about who your students are as people. I would certainly encourage that we do the same. Let’s also share one photo, help our students see us as real people as well.

John: One of the questions that has come in is from someone who is in a nursing education program, and the instructor notes that they use a lot of high-stakes exams and assessments in that. Do you have any suggestions on how they can move away from that? And I’ll just add a little bit to it, given that they do have high- stakes assessments as a criteria for licensing.

Flower: Yeah, great point, I was gonna make the same point there, John, thank you. There are disciplinary considerations to all of the recommendations that people like me come in and make. [LAUGHTER] And if you do have those accreditation exams, then part of your curriculum needs to be preparing your students to be successful on those high-stakes accreditation exams. So for me, a lot of times it’s about keeping things in tension, or in balance. We know that they need practice, they need to develop a comfort level with higher stakes, higher pressure situations. And honestly, I’m thinking about on the job, when you’re dealing with a patient, there could be a healthcare crisis that you need to be able to respond to. So, for me, preparing future nurses to deal with the pressure is part of the learning outcomes. But maybe, while they’re students, maybe we can balance that just a little bit. Maybe it’s not just about those high-stakes exams, maybe we balance out the grading scheme to award more points, as an example, for a weekly written reflection, where students can explain how they’re thinking about the processes that they’re learning about. If we have to, and I’m going to qualify… if we have to, for disciplinary reasons, have those bigger exams, because I’m going to invite us to think about: “Do we have to have those exams in this case?” Yeah, maybe. But maybe what we can do too, in a very equity-minded way is to offer retakes, offer test corrections, and a critical part there is to again structure a way for students to articulate where they went wrong, what they learned through this process. So kind of explain, how do I get this wrong? What did I need to do differently. So for me, it’s about balancing the grading scheme, thinking about equity-minded grading in terms of maybe you could build in the drop one exam, drop your lowest test, there’s a lot more that we write about that in the Norton Guide, which by the way, I want to say is actually available for free as an ebook. And, of course, I don’t have the link right in front of me. But maybe in the podcast notes, you can place the link to finding out more about that book, because it is freely available and has lots more of these kinds of ideas in it.

John: It’s a great resource, and we will share a link to that in the show notes.

Rebecca: We have a question that came in from Kristin Croyle, who is one of our previous guests on Tea for Teaching, and also is our Dean of the College of Liberal Arts and Sciences here at SUNY Oswego. And she asked, “What do you recommend for campus leadership approaches to support student learning and faculty staff wellbeing and what should we institutionally start, stop, and continue doing?”

Flower: Oh, I love it. Thank you so much.

Rebecca: No small question there.

Flower: [LAUGHTER] I know, right? Well, first of all, I’m going to actually focus on faculty. When we support faculty wellbeing it can translate most effectively to student wellbeing and success and equity. But one thing we haven’t really talked about today is how our own identities as instructors impact our day-to-day experience. And that can be a big question. It can be related to identities, our social identities, involving our race, ethnicity, gender, sexual orientation, it can involve lots of things. It can even involve the work… and I did this for literally decades… being an adjunct faculty and teaching just wherever I could, mostly online, so at least I wasn’t a freeway flyer, but recognizing that our individual faculty have a lot of demands, a lot of needs, and one size does not fit all from a campus leadership perspective. So recognizing and elevating the importance of attending to our individual faculty to maybe working with them to adjust teaching loads. There’s a lot in the recent media and literature about how some instructors who hold some marginalized identities end up doing a lot of emotional labor that many other identities may not, in terms of supporting students who are underrepresented, extra demands on their time. So let’s stop treating all faculty the same. Pie in the sky, let’s also stop with these untenable working conditions. But that’s a big one. Let us start paying attention to the individual wellbeing of the individuals who are doing this hard and important work of supporting our students and helping them to learn and grow and graduate and make a better life. And let’s continue having these conversations. This is the way we’re going to enact change.

John: We have a question from Christine Miller. And she asks, “While respecting academic freedom, how do we spread the good news of equitable and inclusive practices to resistant faculty and support these practices with our adjunct faculty?

Flower: Yeah, this is a great question. And the opportunity to work on the Guide to Equity-Minded Teaching gave us as an author team, which I do want to give a shout out to my brilliant co authors Isis Artze-Vega, Bryan Dewsbury, and Mays Imad. It gave us lots of opportunity to wrestle with this. And here’s exactly where we landed. I used a phrase earlier that has served me quite well. And that is to not blame and not shame. Let’s recognize that our colleagues, maybe those whom we support, whether we’re perhaps in an instructional design role, whether we’re in a leadership position, let’s recognize that every person is on their own individual equity journey. And we don’t want to judge somebody for perhaps not being in the place that we are, for being a little bit more resistant. The way that I think about it is that maybe we haven’t given them an invitation to slow down and think about things from a different perspective. Maybe they haven’t had that opportunity to see their accounting student trying to take an exam while their little brother was hitting them on the head. So let’s meet our faculty colleagues where they are. We talk about this with our students, too. Let’s meet them where they are, let’s help them to find a way in to what we’re encouraging them to learn and think about. Let’s not blame. Let’s not shame. Let’s extend grace. Let’s support each other. Let’s ask questions. Let’s tell stories. Because, as I just mentioned, the one with the accounting student and the exam, these are things that get people to think about things differently. So it’s a really important question. I’m asked this a lot. And we think about polarized political situations, you think about legislation that is being enacted around the country or being debated. And yet, of course, I’m gonna say this work is worth doing. It’s all the more worth doing. Let’s be strategic, and let’s be supportive of each other and not get frustrated with somebody who isn’t quite where we want them to be yet. We’re all on a journey.

Rebecca: There’s another question. There’s actually a bunch of questions that we’re not going to get to because they all came at the same time. But there’s another question here that says, “You mentioned the different circles of control for advocating for equity and advocating in communities. How do you seek out or help build those communities on your campus, and then build consensus on what that community can influence on the campus?”

Flower: For me, it’s about being intentional to dedicate time and I will try to be brief in my answers, so hopefully, we can get to a few questions if possible. Let’s be intentional with our own personal time to create those communities and work together. One example that has a long history is a book club. So maybe a group of folks on the community, on the campus, want to choose our new book, or any range of other really great books and set aside time in your semester to connect with other colleagues, working with your centers for teaching excellence, working with your instructional designers. These are ways that we can individually choose within our own circle of control to establish community with our colleagues and support each other in this work.

John: We have an anonymous question, which is: “If you were to create or select an emoji to represent [LAUGHTER] the road forward in higher education, what would it be?”

Flower: Wow, that is a good one. The first image that flashed into my mind is the big mountain [LAUGHTER] with a path going up. And I kind of like that because it can represent a couple of different nuances. It can be: we have a long way to go, we have an uphill battle. But it can also be: we have this amazing opportunity and challenge ahead of us and we can ascend and climb this mountain together. I’m going to leave it at that.

Rebecca: Well, thank you CIT audience members for your questions and engagement. And also Flower, for all your answers to not the easiest questions. But we always wrap up with one last question, as you know, and that is: “What’s next?”

Flower: Yeah, thank you. You may have asked me this question in March of 2020. And I have the same answer. [LAUGHTER] I am resuming work, working hard on a manuscript on effective teaching, applying emotion science to teaching with technology. I was working on that manuscript. This amazing opportunity to join the author team for the Norton guide came along, So I had to pause on the emotion science book, but I am picking it up in earnest, and I think again, it holds a lot of keys for how we can enhance equitable higher education for ourselves and our students.

Rebecca: I know it’s something we’re definitely looking forward to here.

Flower: Thank you.

John: And thank you for joining us. We really appreciate it, and it’s great to talk to you again.

Flower: Yeah, very nice to be here with you all and I hope it’s a wonderful rest of the conference as well.

Rebecca: So let’s give Flower a warm thank you. [APPLAUSE]

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

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289. The Cognition-Motivation Connection

Emotions can have both positive and negative impacts on learning. In this episode, Michelle Miller joins us to explore the relationships that exist between emotions and learning.

Michelle is a Professor of Psychological Sciences and President’s Distinguished Teaching Fellow at Northern Arizona University.  She is the author of Minds Online: Teaching Effectively with Technology and Remembering and Forgetting in the Age of Technology: Teaching, Learning, and the Science of Memory in a Wired World. Michelle is also a co-editor, with James Lang, of the superb West Virginia University Press series on teaching and learning.

Show Notes

  • Miller, Michelle (2023). “Revisiting the cognition-motivation connection: What the latest research says about engaging students in the work of learning.”  March 3.
  • Miller, Michelle (2022). “Ungrading Light: 4 Simple Ways to Ease the Spotlight off Points.” The Chronicle of Higher Education. August 2.
  • Remind
  • Transparency in Teaching and Learning (TILT)
  • Sathy, V., & Hogan, K. A. (2022). Inclusive teaching: Strategies for promoting equity in the college classroom. West Virginia University Press.
  • Ariely, D., & Wertenbroch, K. (2002). Procrastination, Deadlines, and Performance: Self-Control by Precommitment. Psychological Science, 13(3), 219–224.
  • Abel, M., & Bäuml, K. H. T. (2020). Would you like to learn more? Retrieval practice plus feedback can increase motivation to keep on studying. Cognition, 201, 104316.
  • McDaniel, M. A., & Einstein, G. O. (2020). Training learning strategies to promote self-regulation and transfer: The knowledge, belief, commitment, and planning framework. Perspectives on Psychological Science, 15(6), 1363-1381.
  • Miller, Michelle (2019). Attention Matters. Tea for Teaching Podcast. Episode 86. June 19.
  • Michelle Miller’s R3 Newsletter
  • Sarah Rose Cavanagh’s Once More, With Feeling substack
  • Cavanagh, S. R. (2016). The Spark of Learning: Energizing the college classroom with the science of emotion. West Virginia University Press.
  • Cavanagh, S. R. (2023). Mind over Monsters: Supporting Youth Mental Health with Compassionate Challenge. Beacon Press.

Transcript

John: Emotions can have both positive and negative impacts on learning. In this episode, we explore the relationships that exist between emotions and learning.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

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John: Our guest today is Michelle Miller. Michelle is a Professor of Psychological Sciences and President’s Distinguished Teaching Fellow at Northern Arizona University. She is the author of Minds Online: Teaching Effectively with Technology and Remembering and Forgetting in the Age of Technology: Teaching, Learning, and the Science of Memory in a Wired World. Michelle is also a co-editor, with James Lang, of the superb West Virginia University Press series on teaching and learning. Welcome back, Michelle.

Michelle: Oh, thanks for having me. It’s great to be here today.

Rebecca: Today’s teas are:… Michelle, do you have some tea?

Michelle: Well, not exactly. I’ve started hydrating with fruity water today. So, I’ve got my water jug and I’m working on it.

John: And I have just a little bit of a peppermint-spearmint tea blend here. And the reason is just a little bit as this is our third podcast of the day today. So I didn’t have a chance in between them to go back to my office and get some new tea or some new hot water. So I do have a little bit to get us started here.

Rebecca: A tiny bit left from my pot of blue sapphire tea.

John: …which is much more colorful.

Rebecca: It is, but not in my cup, only in the pot.

John: We’ve invited you here to discuss your March 3 blog post, addressing the relationship between cognition and emotion. In general, how is cognition influenced by emotion,

Michelle: I’ve been interested in this connection for a while and watching the evolution from within my field of cognitive psychology and kind of moving away from the approach that I came up with when I was just starting out as a graduate student, which is I recall was this kind of oil and water conception of cognition and emotion that here on the one side, we’ve got thought processes, we’ve got memory, and so on. And on the other side [LAUGHTER], we’ve got the emotions and so on. And we’re just going to really work from in our subfield to try to get our arms around just these cognitive processes, and don’t worry about the rest of it. And now, I think that most cognitive psychology theorists in the field would say that, yeah, our cognitive processes are definitely shaped by and infused by what’s going on kind of over in the emotional processing systems of our mind and in our brain. And if I had to describe, just from my own perspective, what I see is a change over time and an evolution in our field, we’ve kind of gone from really talking about parts of the mind in this very compartmentalized modular way, where different parts do different things pretty much independently. And now you see more discussion of how these different parts have interplay with each other, how they give what I would think of as a sort of a soft input to other subsystems, or even set some constraints on what those other systems are doing without totally determining them. So I think we are moving into this more nuanced view of how those two things work together. So that, yeah, our emotions affect what we believe, they also serve as a way to almost elevate or suppress different aspects of what we’re processing so we might remember things in a particular way, or think about them in a particular way. And it’s neat to me too, as somebody in the field, because I look and I see clinical psychologists, the people in the area of psychology who work on how do we help people in therapy and help people with different disorders and challenges. They’ve known this for quite some time, but they’ve looked at it sort of in reverse. So if you’ve ever heard the school of thought known as cognitive therapy, or cognitive behavioral therapy, one of the core tenets of that approach is that the emotional side of how we function, our emotions, are affected by our cognition. So what we feel, even our mood states and so on, that’s fundamentally driven by things like what we believe. And so they’ve come up with these really exciting and powerful techniques for addressing beliefs that people have and thereby affecting their emotions. So we can take a cue from that and have this more nuanced view of the interplay. So back to cognitive psychology. I also come at this really philosophically as what we would call a functionalist, [LAUGHTER] that’s sort of a lens through which I see how we address questions in psychology. So when we say, “Well, why does the mind work in this particular way? Why does it have this component or why does it do this in this way?” I would look at and say, “Well, how does that help us survive? What’s the function for helping us really survive and thrive in our world?” And when we look at things like emotions, our emotions are there for very functional reasons. I believe our emotions exist in order to kind of move us towards things that help us in our survival and move us away from things that are going to be a threat to our survival. And also they serve in this way to kind of alert us to what’s relevant. So it’s almost like a relevance mechanism. So if something provokes an emotional response in us, that may be an old shortcut that our mind has to say, “Yes, this is something that’s important. This is something that maybe you want to remember and that you want to pay attention to.” So I see emotions as kind of a feel for relevance, and that’s something I’m sure we’ll get into in our conversation about teaching and learning. later. And all of this is a practical issue too. I tell the story sometimes about Minds Online, and writing that book, where I got to about midway through the book and literally had this crisis, I remembered it happening like in the middle of the night, there’s something huge that’s missing right around this point in the book. And that book, for those who have taken a look at it, it takes a very cognitive view of how we select and use technologies. But I came to this realization, we can’t really talk about how to maximize the effectiveness of those approaches, unless we also talk about why students are going to do them in the first place, and how we can get them motivated to do them. So, in that book, I ended up covering some very basic elementary foundational concepts in motivation and motivation theory with that idea of what are just the essentials that every teacher needs to know and how might that also get involved in how do we choose certain technologies? How do we set things up in a particular way, for example, in an online course to keep students moving and that keep them putting in that productive effort. And so that’s been around in the back of my mind for quite some time. But now I’m reading all these new articles and this wave of interesting new research that is finding yet more connections between those two sides of the mind. And so how to get students to engage in strategies that work from a cognitive perspective and how to direct that feel for relevance. And early on in my career, as I mentioned in that blog post, I look back and it seems so harsh now, like, well, how do we get students to be accountable. And now I’ve kind of shifted that along with many others towards really looking more at the support side of this and bringing in things like empathy for our students, I don’t think I’ve ever been one of those super punitive “look to your left, look to your right” kinds of teachers, nor have I ever really advised that to their faculty. But I’m realizing that in this really critical case that I’m looking at this relationship in new ways, and I’m excited to share that.

Rebecca: So there’s been a lot of discussion about student motivation and engagement…, a crisis in it. [LAUGHTER] A lot of faculty have reported students being less engaged or less motivated. How can we, as faculty, address some of the challenges that people are experiencing at this moment?

Michelle: And it is such a pressing question, and that’s another thing that’s just really been registering as I’ve had my antenna up about what are people talking about right now? What are they bringing into conferences, and so on? And first off, as a little bit of a skeptic, I have to say, “Well, I think that we still need some more information to nail down exactly what the extent and the nature of the engagement crisis is.” And I think all three of us are attuned to what I guess you can call the fallacy of “students these days.” [LAUGHTER] So as so many people have observed, it’s so tempting to have that filter on of like, “Well, back when I was a student, I was always intrinsically engaged in my classes, I didn’t miss assignments, and so on and there’s a downward trend.” So there’s something about that. I put on my skeptic filter when I see that. But that said, we do have these experiences. And I don’t think regardless, even if we look back and say, “Well, maybe this wasn’t really part of a bigger trend as we thought.” Even if that were to happen, are we gonna look back and say, “Well, we shouldn’t have worried so much about engaging our students, we can almost always stand to engage them more.” So with that big caveat, I think that we should also be really reflecting on and separating out, as much as it’s really possible to do so, disengagement from other related things like prioritizing. I don’t have the capacity to cover all that I need to as a student, and perhaps also as a family member, a parent, a worker, and so on. So here’s how I’m going to go at it, or even just straight up overwhelm, and I think we can look at that from our own perspective, too, and say, “Well, right.” I think we’ve also seen quite a few faculty professional development directors and others who work with other faculty to say, “Oh my gosh, I put up a half a dozen workshops, and I’m having trouble filling them. So we too, as a lot of our demands have converged over the last couple of years, and as we’ve coped with those stresses, we too. It’s not that we’re disengaged from what we’re doing, but we’re having to make some different choices out of necessity. We have the economic costs of college and that whole dynamic that’s going on as well. I’m no expert in that. But I think we all know that students today are working more jobs, succeeding at every single course and getting through as quickly as possible is an economic necessity and so on. So the stakes are very, very high for students, and students are dealing with that. And so that’s one also very important thing to think about when we’re looking at this. So with that, though, have students been more disengaged? I mean, my experience immediately coming back to in-person teaching, I found myself that students were really excited. At the risk of sounding very strange here, it was like a box of excited puppies: Oh my goodness, we’re all here in the classroom together. And I felt the same way in some ways too. But really directing that in some, again, productive ways is what we have to do as the leaders of our classes. Now to practical tips for what can we do. If there’s a disengagement, students are elsewhere, they’re not doing the work, or they’re all excited but they don’t know how to manage that. But here’s a couple things that I think are very practical. So I’m a big advocate these days for flexibility and approachability in what we do. So I wrote a piece last year titled, “Ungrading Light…” I think that was the catchphrase in the title… which talks about “Okay, without sort of throwing out grades and say, ‘Well, students have the wrong motivation when it’s all about the grades.’” If we’re still going to have grades, what are some positive ways to keep students really focused on the learning and engaged with the learning and not just like, checkpoint, checkpoint, how do I get through this? And I do think that even some basic changes to policy can help here. So things like I really have gotten very flexible on deadlines. The caution here that this is going to look very different for people with different course sizes, section sizes, different disciplines, what the learning objectives really are in your course. So I don’t want to imply that everybody just can do this in the same way. And as I also mentioned in the piece, things like very flexible deadline policies can present a professional risk for people who do not have the security of, for example, tenure, and people who are historically minoritized, and are going to elicit different kinds of reactions from students to play out on things like end-of-semester evaluations. So for example, faculty of color. So with those big cautions in mind, now, here’s been my experience is I communicate with students… I say, “I want to be approachable,” I want to really show them and not just tell them that if you come to me and say, “I was pulling double shifts all weekend, and I need to do this paper draft, and I know that, but I need another two days,” that I’m not going to come down on them in a harder, personal way. And if they do that, just not all the time, I will say, “Yeah,” and then my catchphrase right now is, “Take the time, you need to do your best work.” And that turns out actually to be really good for my motivation, too, because I would really rather read what they put together [LAUGHTER] with a little bit of more time, that’s all about I want to do something I can be proud of in this course, and actually walk away with great knowledge. It’s more geared towards that and less geared towards “Oh my gosh, didn’t come in until 11:58 when it’s due at midnight, and I sort of just checked that box again. So that is something as well and other ways to be approachable, that can also elicit more engagement. How do we know students are engaged? Well, when they reach out to us. And so, here again, different individuals have to decide their appropriate comfort level and parameters. But I have a syllabus statement that says here are all the different ways to get in touch with me. If you’ve got a long question, and we need to talk, I’ve got a scheduling program, you click a button, and boom, now you have access to my calendar, and you can get on my calendar the same way my colleagues can. And that’s good. If you have a really quick question like, “Oh my gosh, there’s one thing I need to do in order to finish this assignment and actually be successful, then you can text me or send me a message in a program such as Remind, which can kind of buffer so we’re not trading phone numbers. But, that immediacy, it has not really resulted in this giant pile up of lots of inappropriate communications, which is what I was always warned about when I was coming up as a teacher. But instead, students get the question answered and then they can kind of stay engaged with the flow of what they’re doing. So just basic ideas, but ones that I think can help move us back towards a more engaged setting where students are excited to be there and so am I. If I could add one other thing here, too, we can also take a page out of the transparency philosophy. So if you’re familiar with Transparency in Teaching and Learning, the TILT framework, it’s so powerful. And it’s all about giving more explicit directions to students, as well. What you may read as disengagement or not caring, might be “I don’t know where to start and now, I really am feeling either alienated, overwhelmed, or something in between.” And I think that’s another we can all relate to is, we’re a lot more likely to take the first step down the path and keep going if that first step is lit up, or maybe if the whole path is lit up. So taking that little bit of extra time to say “And here’s where to start and if you get stuck, here’s what to do.” That can also help.

John: I’ve been observing the same sort of issue that many people have reported of students not completing work. I’ve seen students being much more excited to be back in the classroom, and they tend to be fairly engaged in classroom activity. But what I’ve been seeing and what a lot of faculty have been saying is that students aren’t doing the work outside of class at the same rates that they used to do. And one of the concerns in terms of making your classes more flexible, in some cases, you can do that really well and I do allow that with many of the assignments. But in classes where the material builds from week to week, if students start getting behind early in the semester, they’re going to be struggling a lot more later. So I have different policies depending on whether they’re producing something, some type of educational project… a podcast or something similar… as they do in some of my classes, then they can have more time. And I give them as much time as they need to do that with multiple iterations. But with other things like reading the materials online, where there’s some embedded questions, and so forth, there, I do insist that they get it done by a certain time, because then when they come into class and they’re asked clicker questions, some of which they’re graded on, they’re not going to be successful in that if they haven’t done the basic reading. And that’s where I’m seeing a lack of engagement, outside of class. I’ve had many fewer students complete the readings before class, or even weeks after they were due, they’re still not completing some of those readings. And that’s the concern that I’m having. And I have to say that I’ve also observed some of this with faculty too, that attendance at professional development workshops have been a lot lower this year than in the last couple of years. And some of it may be because of burnout after the pandemic. And I should note that on my campus, we’re also transitioning to a new learning management system. And a lot of people have been struggling with that, which takes up a lot of their time, reducing the amount of time they have to learn other new things while they’re struggling to learn the new system. But this issue of engagement does seem to be impacting the amount of learning that I’m seeing, at least in my large intro classes, I’m not seeing it so much in my upper-level classes. But I’m wondering if some of this may be because we have students who’ve spent a year or two with remote learning in schools that often had very few resources to do that, well and students may have just gotten out of practice with doing a lot of work, because in many school systems, students were just passed on to the next grade level without necessarily learning very much in many classes.

Michelle: Yeah, I’ve seen this dynamic, actually even at my upper levels as well became rather glaring the first time that we went back to an in person symposium, it was the kind of capstone experience in this class was to bring some research to the symposium. It’s a wonderful experience, but it dawned on me partway through the semester to step back and just say, “Okay, how many of you have never done a presentation like this before?” And yeah, previously, most of the class would have had some experience either in an in-person research lab that they were in, or in a methods class or something like that. It was one of those head slapping moments, at least for me, feeling, “Of course, of course they don’t know.” And I try to come at it like, “Well, this is the time to do what I probably should have always done for what was previously a small group of students. But it’s still an important group of students who are sitting in the back going, ‘Oh, my gosh, I feel lost. I don’t want to even raise my hand. I don’t know what she’s talking about with the poster or participation or even things like what to wear.’” And so I did, I went back and dusted off and created a few stopgap materials. I found some things out on the web that actually demonstrated a poster presentation that was in progress and what to do and not to do. So it can be an opportunity to do more of that transparency and kind of scaffolding and bringing everybody up. But yeah, it can be shocking to stand back and say, “Okay, who has not actually done this thing that I kind of always assumed would be the case by this level,” regardless of what that is.

Rebecca: I’ve experienced this, even with graduate students, this lack of knowledge of certain kinds of academic experiences, in part because they were learning online or not doing things in person, and now they’re in in-person classes and having any in-person experiences. So I had the same experience, Michelle, but with graduate students, and needing to really build in some transparency there that maybe didn’t need to be there before because in their undergraduate experience, they were very likely to have had a similar experience.

John: And as you said, Michelle, giving students more structure and more support is something that we probably should be doing anyway. We just finished a reading group on Viji Sathy and Kelly Hogan’s book on inclusive teaching. And that’s the message at the heart of that book: that giving students support will help all students at least some and will especially help those students who come from backgrounds that provide less preparation for success in college. So to the extent to which we as faculty all learn that lesson, that giving students more support is useful, it’ll be a better environment.

Michelle: I agree and what seems implicit in that., how you’ve put that too is, instead of like, “Oh my gosh, another thing I have to cram into the semester” …for our motivation and our engagement is to say, this is part of one of the most noble pursuits that we can have as educators, to give it that meaningful frame. So yes, a hearty I agree with that book, in particular, and their framework. And for me, that helps me kind of say, like, “Okay, yeah, this is not just an extra add on, this is what we’re here for.” And if I’m trimming back a few extra articles, or chapters, and I have done that, to some extent, in favor of being able to go more deep and into content, and be more supportive in these positive ways, I think that’s a win.

Rebecca: I think one of the things that I’ve noticed or experienced recently with students is high engagement in class, high engagement in the subject matter, but we’ve had really interesting conversations about procrastination or not doing things outside of class, largely due to a lack of confidence, or striving for perfection that doesn’t exist. And there’s a lot of that emotion around that. And so a lot of my students have talked about that, or shared that with me, which I’m grateful that they’ve shared that with me. But that’s what’s preventing them from getting started.

Michelle: Absolutely. And I think folks who follow the research on procrastination out there, it’s not as much in my specialty area, but I do think it’s fascinating. And it’s another one of these touch points between what we believe, what we feel, what we’re motivated to do, and then in turn, what we remember and what we learn. So I think that for people who are interested in this whole topic of procrastination, why does it happen? What are some really good ways to talk about it, and address it, there’s new stuff coming out. And it’s a good thing to talk about with students as well, I think years back, it was almost a taboo subject. But now from what I hear you saying, you just bring it up with students, and we can all talk about it not as like, “Oh, that’s some terrible thing that other people, bad students, are doing. This is all of us, right? [LAUGHTER] We live in a world of abundance, but also abundant distractions, and so many things competing for our time. So I like this idea of opening up that line of communication, saying, “What do we all do to tackle this when it occurs?”

John: Dan Ariely had a paper a number of years ago, where he did an experiment in class, I think it was an economics class, actually, where students wrote papers. And he and some co authors had two sections of the class, where in one section, students had three papers with fixed due dates spread evenly through the semester. And in the other section, students were able to pick their own due dates. And there was a penalty in either case of one percentage point a day for each day the work was submitted late. And what was found in that study is that the students did best who either had fixed due dates, they had higher quality papers, and higher quality work, and so forth, they wrote more, and the quality of the work was much better when they had fixed due dates, or when they chose evenly spaced due dates. From an economist’s perspective, the rational thing to do would be to put all three due dates on the last day of class, because then you could still plan to do it evenly throughout the semester, but you would have no cost of doing that. So if something came up, you could postpone it. But what happened is the people who put all their due dates at the end of the semester ended up procrastinating, turning in work later, the papers were shorter, they were lower quality, and in general, they didn’t do quite as well. So that’s one study, I often will cite to students when we talk about due dates and deadlines, and so forth. But it’s an interesting study. And I haven’t seen anything else in economics journals, at least, related to that, but I’m sure there’s more that I haven’t seen in the literature.

Michelle: Fascinating stuff from across the disciplines.

John: One of the things you talk about in your blog post is that the strategies that students use for learning are not the strategies that evidence tells us are most effective. Students tend to use strategies that provide some short-term benefit, and seem to be easier, rather than the strategies that require them to struggle a little bit more with the content. One of the things you talk about are some ways that we could encourage students to adopt strategies that may not feel quite as good in the short run, but result in more learning. How can we motivate students to use evidence-based learning strategies?

Rebecca: …motivate them to struggle? [LAUGHTER]

Michelle: Right, but that is really what we’re talking about here. And I do want to go into this… big qualification here… I don’t think that students are just out there wanting to get the best grade and for the least effort necessarily, that’s just not a narrative about students that I buy into. So, I don’t think students are trying to do low-effort strategies. But, just like the rest of us, we don’t have a very good or accurate view always, a very empirical view, of what actually pays off in terms of learning. It’s pretty rare that we sit down and actually kind of do the math and say, “Well, I did this, I systematically changed the approach in this way, and here’s the outcome.” So we don’t come at it that way. So no wonder that over time, we end up with kind of a distorted view of what actually does work. So that’s a big piece of it. And it is true at the same time that these strategies we’re talking about… well, let’s take one, for example, of blocked study. Now this is a term that I also want to unpack a little bit too, it’s not super intuitive. So this has to do with the principle of interleaving, which I always say it doesn’t always apply in all studying, but to cases where you’re learning how to apply different problem solving strategies and you have to choose from several when you’re having to categorize and learn to discriminate among categories. So that is a subset of what students are sometimes learning. And the thing is, we have this great powerful line of research that shows that actually mixing it up in an unpredictable way, the different problem types or category types, means it’s going to be a lot more memorable when you actually work through those practice problems or practice sets. And if that’s the case, the unpredictability of like, well, something’s gonna pop up categorizing different painting styles, I have no idea [LAUGHTER] if it’s going to be a Renoir or a Monet, what could be next? It’s that unpredictability. So people sometimes confuse it with just like mixing up topics or having variety, but it really refers to the systematic principle. Now, when students are offered the opportunity to structure their own study, what do you know, they tend to go with blocked study, and again, it’s not because there’s some dispositional factor, they don’t want to do their homework or something like that. Really when you look at it intuitively, it’s like an illusion, block study feels so effective. I’m going to work through all of this one painter or all of this one way of solving a statistics problem. And then I’ll go into the next and our textbooks are organized that way, too. So students have seen that, and so that’s what they fall back on. And there’s some recent work that I’ve talked about in that blog post and in a few other places, that has really studied in a very granular fashion… it’s presented students with different alternatives, like here’s a blocked study schedule. Here’s an interleaved one. We don’t use the technical terms, we show them both options, and say, “Okay, let’s pretend you have a math test coming up. Which one of these do you want to do? And why?” And yeah, students, they gravitate towards the blocked one. And they say, I perceive that this is going to be easier, first of all, and that’s fine. We want to use the most efficient strategy. So they say, this is gonna look easy and also, it feels more effective. Because I feel like, “Oh, yeah, I’ve got it.” But as we all know, sometimes that’s a false sense of security. So that’s the example as it lays out in that one case, and I think that that is a larger kind of big dynamic, that we do have to be aware of what looks easy, what feels easy, what looks effective, what feels effective. Sometimes, your brain is kind of playing tricks on you. And that becomes very serious when it is the case that things like interleaved study are more effortful, but they’re going to pay off more for the time invested. Retrieval practice, which I and a lot of other folks in the space talk about so much, that’s another that it’s gonna require a different level of effort and engagement to close my book and say, “Alright, instead of rereading this chapter, what did I actually get out of it, or maybe I can seek out a quiz.” And to me, I also think it’s not just the effort involved, and research, by the way, it’s also showing students also to look at this and go, “that looks difficult.” It also kind of emotionally, I mean, I was feeling okay about this chapter, and now, I can’t really kid myself any more. So to the extent that students might be kind of saying, “Yeah, yeah, I’ve got it, I’ve got it.” …like, we might all do this, this will kind of bust that unjustified optimism, and that doesn’t always feel great in the short term. So if that’s the case, I mean, we can set up these wonderful learning activities, and if students aren’t going to do them, then they’re not doing them or us any good or any benefit. So, that’s the case as well. And so if they have a sense of the value, and a lot of these strategies that maybe we can touch on, do have to do with exposing and revealing and convincing about the value, and finding ways to draw students into exactly those techniques. So just because these are difficult, I do want to make sure everybody doesn’t get this terrible impression of like, “Ah, studying is going to be this miserable slog, no pain, no gain,” …it’s more subtle than that. And they really do work, you really are gonna get so much more out of the time that you put in and for students who really are stretched really thin as we’ve touched on. That’s an important powerful message.

Rebecca: You mentioned a number of specific examples in your post, do oyu want to dive into some of those and share something like the snowball effect or self-determination theory, or some of your other really awesome examples?

Michelle: Oh, thank you, I appreciate that. And, after all, the big philosophy and approach matters, but let’s get down to the actual techniques. So I’ve referenced something called the “snowball effect,” and this is just my informal term, but really, the more you know, the more that you want to know. And the more that you know, because of the way memory works, the more you know about a particular domain or subject area, the easier it is to acquire new facts. And like I always throw out the example of folks we know who are just really committed to some hobby or area of interest, the sports fanatics and so on, they can run into a fact one time and boom, they’ve got it, they’ve maybe got it for life, and they don’t have to study [LAUGHTER] or do anything like that. And so there is that snowball, or rich get richer effect, just because of some factors about how memory is set up and how it works. From a very practical angle, like I ran into this really intriguing study. And it’s not one where we’ve got piles of research yet, but this really got me thinking. So they did a study where they had students through retrieval practice, learn some basic facts about an area that they picked. And they were able to systematically track that when students did learn this foundational information more solidly, then when they had the option, “Oh, would you like to know more about this subject?” …students were more likely to say yes. And that’s totally voluntary. And that’s the sort of thing that makes our hearts go pitter pat, as teachers we want students leaving and going, “Oh, my gosh, now I really want to read that next reading that Dr. Kane assigned, for example.” And like when you were talking about, students are coming into class, and we’re trying to get them into the next level of conceptual stuff and exciting things they can do, if they don’t have the facts, it’s gonna be really, really tough, so it also really points up the importance of doing that. And it also, I think, addresses one of these big myths about memory. And this is one that I’ve talked about in some of my recent workshops, and so on, and I mentioned in my last book, this big myth that if we do focus on having students concentrate on remembering foundational information, we’re going to turn them off of learning: “Oh, it’s going to be this sort of these nightmare of drills.” And, “sure, they’ll know it for the test, but they’ll walk out and they’ll never want to be engaged with the subject again. So it’s a big loss, [LAUGHTER] right?” And this is really calling that into question, saying that sometimes knowing some of these cool initial facts can start to set you down that path and then maybe someday, you will be that expert who can hear a fact one time in this area and we’ve got it. Why? Because we already know so much about it. So again, that whole Interplay there. There’s also the role of choice and autonomy. And this is one that I think a lot of really intuitive, committed, teachers really hit on early, even if they never really have some of the more formal terminology for it. So when there’s choice, not only are students more invested in what they’re doing, there’s possibly a role of curiosity here. So I talk about, in this blog post, this sham lottery study, it was one of these, where if you look at it on the face of it, you’re like, “What are they doing?” But as a psychologist, I’m like, “Ah, that’s really clever.” So basically, they had research participants going through this little pretend lottery of like, “Okay, you’re selecting out of this bucket of red balls, and so on. And what do you think it’s going to come up?” And the one twist that they put in there, is sometimes people chose which of these two little buckets, there are these little random drawings, that they were going to focus on? And then it’s like, okay, well, we can either just move on with the study, or you can see how it came out? Well, they want to know how it came out when they chose… even this incredibly arbitrary [LAUGHTER] low-stakes situation. So I think that’s also another kind of natural, emotional process, motivational process, that we can tie into… setting up curiosities or questions, but also having students say, “Well, which of these two projects do you want to do?” These days I offer options whenever I can. Would you like to write a term paper? The sort of formal paper? Or would you like to put together a slideshow that you can narrate and share? Big learning objectives are probably similar, but students can pick and I always present in practical terms, I say, “Well, if you are going to graduate school next year, and you need a writing sample for your portfolio, this is a great opportunity to do that orr if you’d like to stretch your skills with oral presentations, maybe because of the last few years, you haven’t gotten to do that as much, then you can choose this,” …but simply by having them make a choice, the research would predict that they are going to be more invested, and they’re going to be involved in these more effective things. So that’s one and oh, I’m really excited to see what’s coming out in this whole sub area of “Okay, we’ve done all the research we know that things like retrieval practice and interleaved study, all this engaged stuff. We know it works. We put it on a tip sheet, we gave it to students, nothing happened.” Uh oh.[LAUGHTER] Now what? So not just the like, “Okay, what should students be doing?” But “how do we get them to do those very things?” And, boy, if there was ever a time when we realize, yeah, my ability to just sort of exhort you and make you do things because I say so is limited, this is the time. Because I don’t get to go home with students [LAUGHTER] and say like, “Alright, that whole thing about quiz yourself. And so now you really have to do it.” So there’s this relatively new framework that’s come out too from some cognitive psychologists that I really admire, Mark McDaniels and his team. The knowledge, belief, commitment, and planning approach, KBCP. So this pulls in from some other research on intentional behavior change that’s also been perking along just all on its own for years and years. We know so much about how people set a course and decide to change their behaviors. And study skills are, after all, kind of an entrenched pattern of behavior for many students by the time they get to us. How do we go in and change it? And yeah, it’s absolutely not through my least favorite technique, which is put together a list of random tips and hope for the best. So they say, alright, knowledge is the first step. So just telling students like, “Hey, there’s all this research that shows that if you close the book and quiz yourself, you’re going to get more out of this. If you do the reading quiz that I set up for you, and do it as many times as you possibly can, that’s going to help you retain the foundational information.” I’ve told them, I’ve shared it with them, or something like interleaved study, if you’ve got different problem types, mix them up. But it doesn’t stop there. That’s only the first step. So the next step is belief. And that means changing beliefs, which means persuasion. So we kind of dust off a whole bunch of other things out of the psychologist’s toolkit. How do you persuade people? Well, you show, don’t tell. So this team proposes doing things like “Well, let’s run a head-to-head comparison, like a Pepsi Challenge, in class. Sure, your brain tells you that you learned a ton just from reviewing, but did you? Let’s try it.” And this takes some time. I mean, this is not easy. But this is one of the things they propose: commitment. So now that I’ve persuaded you that this is the way to study, now, what’s your next step? So getting your students to say, “Yeah, I actually authentically believe this. And I see how it’s going to help me and I’m going to try it.” And then of course planning. So instead of just like, “I will do this,” right? Those of us who are veterans of New Year’s resolutions of yor [LAUGHTER] know that that is not the way to go. So yeah, saying “Okay, but here’s what I’m going to actually do. So I’ve got a test coming up, I’m going to maybe set up a study schedule, instead of just cramming it all in the last minute, which is [LAUGHTER] a really good empirically grounded strategy. I’m going to find these practice quizzes, or maybe I’ll get together with a study group and do that. So here’s my plan.” And then if possible, circling back and say, “Well, did it work.?” And hey, if we’re right, then students will actually try it, they’ll say, “Wow, in less time, I knocked the top out of this test that I was really worried about.” And that is going to feed that virtuous cycle of going right back to those effective strategies. So KPCB, I love it too, because I’ve been doing something similar in the Attention Matters Project that I think I’ve talked about on some previous episodes as well, which is all about having students themselves come in and see how their attention is limited, learn about the effects of things like distraction on their learning. But we don’t stop there. We give them a few rudimentary tools as well, we say, “Okay, what is going to be your plan if things are dragging in class and your mom is texting you? That’s tough. How are you going to get through [LAUGHTER] that without then checking out of your class? What are you going to do if your neighbors are watching who knows what on their laptop or they’re texting and it’s bothering you? What is going to be your plan?” So getting students to really think ahead to those things, commit to doing them in a way that works for them, and puts that newfound knowledge into practice. So those are some of the things that I’m really experimenting with and excited about right now.

Rebecca: So in that approach, it seems really necessary to help set up a structure for students and then circle back and have a reflective piece so that maybe they will do that on their own next time.

Michelle: And there’s some exciting suggestions from research here, too. I mean, I know it’s easy sometimes as faculty, especially at the end of a long year, like this one, to say, “Ah, well, did it actually stick with them?” But there’s a couple of different projects out there that have kind of converging on this idea that once students really do see something like retrieval practice, active studying, and so on, and once they really experienced that, as part of the structure of one course, they absolutely will run with it. So they will go into the next class, whether in your discipline or not, and say, “Well, from now on, I’m actually going to have a study plan that’s set up in this particular way and I’m going to do this.” So I personally find that very, very encouraging that “Yeah, it takes some work to do this stuff, but the payoff, even if you personally don’t see it right in front of your eyes, the payoff is likely there.”

John: And so the more faculty you start doing these things too, the more likely it is that students will adopt new approaches. So spreading this more widely is helpful.

Michelle: Yes, yes, a hearty I agree to that statement. And I can test on my own campus, I’ve seen more faculty bringing in more structure, things like online reading quizzes, I have noticed that, so I guess that’s a counterpoint to the “Wow, my lived experience is telling me that there’s these issues in engagement. Maybe so, but my lived experience is also telling me that students are coming to me more ready to be proactive about their study, they need a little less persuasion to do things like reading quizzes, because they at least they’ve seen them before. So yeah, I think it absolutely can work that way you’re describing.

Rebecca: So we always wrap up by asking, what’s next?

Michelle: Wow, well, these days, I’m working a lot on my substack newsletter, it’s called the R3 Newsletter. And I think this is the mechanism by which we connected on some of these new topics. So I love that it’s already starting these great dialogues. And if you haven’t seen substack at all, it’s a bit of a blogging platform. And my substack is free, some subtasks are paid, but mine is definitely free. And so, for example, if you’re interested in this topic, I would definitely tell your listeners to check out Sarah Rose Cavanagh’s substack, as well, it’s called “Once More, with Feeling” and I also want to affirm that she is and her work are really at the forefront of this whole topic of motivation and emotion and particular in learning so a great other substack to follow it and buy her book, Spark of Learning is also just an absolute modern classic in this. So I decided to get in the fray since I saw these wonderful thinkers around me also doing this. And this has been a really good platform, and a way to structure for myself something that I felt needed a refresh, which was my reading of the literature that’s coming out. So what I do is twice a month, approximately, I’ve been putting out discussions of research that I’m reading. My little heuristic is anything that was published in approximately the last year, really privileging the new stuff. And I’ve historically just seen that then when I really get into the nitty gritty of the research and what it says and what it doesn’t and parsing that for folks, especially those who may be outside of social sciences, that’s where I get the most affirmation from folks and people saying, “Yeah, this was really helpful.” So I decided to run with that. And so that’s a big project ight now. I’ve been really happy with the reception and just working on that. I’ve been writing and thinking more about this topic of motivation and cognition. So as we mentioned at the top of our conversation, it’s one that goes back to kind of my initial ponderings, thrashing around as a beginning graduate student of like, “How does this all work?” Coming back to that, and really finding new ways that I can share that with my fellow faculty. So getting the word out there. I have a few new projects that I’m working on that tie back to that attention issue. So that’s another perpetual area of interest for me. So I have a few new writing and research projects that are going on with that and kind of in the development phase. And this summer, I am going to be catching up on a stack of books, just an epic number of these great books and works that are coming out. Seems like every week, there’s a new thing that goes on that list. So I look forward to a few weeks or more to really concentrate on that.

John: And we should note this is the second podcast that has come out of things we’ve seen posted on your substack blog.

Michelle: Oh, wonderful.

John: One other thing. Sarah Rose Cavanaugh has a new book coming out that we were fortunate enough to get a draft copy of and it should be out this summer: Mind over Monsters, if you’d like to see more about this topic.

Michelle: Oh, absolutely. Alright. It’s on the stack now.

Rebecca: That pile keeps growing.

Michelle: Yes, it does.

Rebecca: Better add on another week. [LAUGHTER]

John: We could all use an extra week or summer.

Rebecca: Right? Yeah.

John: Well, thank you. It’s always great talking to you, Michelle.

Michelle: Oh, my pleasure, you as well.

Rebecca: Thanks, Michelle.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

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285. The First-Year Experience Movement

Far too many students enter college without sufficient preparation to successfully navigate the college environment. In this episode, John Gardner joins us to discuss how first-year experience courses have been developed and adopted at thousands of colleges globally to reduce equity gaps and improve student success.

John is the recipient of numerous awards for his innovative work on first-year student success programs. In 3 studies, he was listed as one of the 10 most noteworthy innovators in higher ed. John is the author or co-author of numerous books and articles related to college student transitions. With his wife, Betsy Barefoot, he is the co-author of a series of textbooks for first-year student success classes. He is also the founder of the annual Conference on The First-year Experience as well as the Gardner Institute, a nonprofit organization that has served more than 500 colleges and universities. John is the author of Launching the First-Year Experience Movement: The Founder’s Journey.

Show Notes

  • Barefoot, B. O., Gardner, J. N., Cutright, M., Morris, L. V., Schroeder, C. C., Siegel, M. J., … & Swing, R. L. (2010). Achieving and sustaining institutional excellence for the first year of college. John Wiley & Sons.
  • Felten, P., Gardner, J. N., Schroeder, C. C., Lambert, L. M., Barefoot, B. O., & Hrabowski, F. A. (2016). The undergraduate experience: Focusing institutions on what matters most. John Wiley & Sons.
  • Gardner, J. N., Barefoot, B. O., & Swing, R. L. (2001). Guidelines for Evaluating… The First-Year Experience at Two-Year Colleges.
  • Gardner, J. N., & Barefoot, B. O. (2011). Your college experience: Strategies for success. Macmillan.
  • Gardner, J. N., Barefoot, B. O., & Swing, R. L. (2001). Guidelines for Evaluating… The First-Year Experience at Four-Year Colleges.
  • Gardner, J. N., & Barefoot, B. O. (2017). Understanding writing transfer: Implications for transformative student learning in higher education. Stylus Publishing, LLC.
  • Upcraft, M. L., Gardner, J. N., & Barefoot, B. O. (2005). Challenging and supporting the first-year student: A handbook for improving the first year of college (Vol. 254). San Francisco, CA: Jossey-Bass.
  • Gardner, J. N. (2023). Launching the First-Year Experience Movement: The Founder’s Journey. Stylus Publishing, LLC.
  • Annual Conference on the First-Year Experience.
  • Gardner Institute
  • David Brightman (LinkedIn)
  • Marietta College
  • Federal TRIO Programs
  • Office Hours with John Gardner podcast

Transcript

John K: Far too many students enter college without sufficient preparation to successfully navigate the college environment. In this episode, we examine how first-year experience courses have been developed and adopted at thousands of colleges globally to reduce equity gaps and improve student success.

[MUSIC]

John K: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John K: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

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John K: Our guest today is John Gardner. He is the recipient of numerous awards for his innovative work on first-year student success programs. In 3 studies, he was listed as one of the 10 most noteworthy innovators in higher ed. John is the author or co-author of numerous books and articles related to college student transitions. With his wife, Betsy Barefoot, he is the co-author of a series of textbooks for first-year student success classes. He is also the founder of the annual Conference on The First-year Experience as well as the Gardner Institute, a nonprofit organization that has served more than 500 colleges and universities. John is also the author of Launching the First-Year Experience Movement: The Founder’s Journey, which we’ll be talking about here today.

Rebecca: Welcome, John.

John G: Thank you, folks. Glad to be here.

Rebecca: Today’s teas are:… John, are you drinking tea with us today?

John G: I’m not able to drink… well, I guess I could, but recently, a physician told me I needed to stop drinking tea. There is some substance that is not good for the plumbing, and so I’ve switched to coffee, so I did have a cup of coffee before this, although I didn’t need the caffeine, but I’m already pretty alert. [LAUGHTER] But, if I were drinking tea, I’d be drinking a black tea, caffeinated, and I love tea.

Rebecca: That’s just my style. That’s so sad not to be able to drink it anymore.

John G: Well, I lived in Canada for five years as a child and I learned to do it up there. A lot of them have emulated their British Commonwealth forbearers and drank tea in the afternoons. And even as a middle school child in a Canadian school, we were served tea. So I really learned to like it.

Rebecca: No choice, no choice at all.

John K: And I mostly started switching to tea to cut back on caffeine because I was having so much of it. There was a bit less in tea than coffee and other things I was drinking. Today I’m drinking a ginger peach black tea from the Republic of Tea.

Rebecca: And John, I have your back. I have a fairly highly caffeinated black tea. It’s an English Afternoon. [LAUGHTER]

John K: So we’ve invited you here today to discuss Launching the First-Year Experience Movement. Could you talk a little bit about the motivation for writing this book?

John G: For one thing, I think it’s the only book I’ve done as a single co-author, it’s been my preference for my entire career always to partner with others in my writing, I just find it goes better and I like the sharing collaborative process. And I had done I think eight books previously with an editor that was the editor for this book. So he knew me very well. His name is David Brightman. And David’s the best editor for this kind of work I’ve ever encountered. And he was with Stylus Publishing but Stylus has just been sold to the Routledge Publishing house. But David had been talking to me about doing a book to try to really accomplish a number of things, but to tell the story of the launching of what’s now a global movement to pay more attention to first-year students, and also to connect that to other things that were going on in the world, and especially in the United States from the 1980s on and also to tell my own story and how I was prepared to do this kind of work even though I didn’t set out to do this at all. I didn’t set out initially to launch a global movement on behalf of a sector of students. But there were several developments in more recent years that I think influenced this and one was, the longer I’ve gone on in my career, and as the higher education community has become what our critics call “more woke,” I increasingly felt I was encountering, rather arbitrarily and irrespective of anything I might have said in any meeting, a level of hostility from people who were other than white males. And it was hostility that I think white men deserve for all the injustices we have wreaked on the American way of life. But I didn’t cause those. And I increasingly felt that there was a growing attitude that if you were white and male and especially privileged, that you just couldn’t understand the current needs of students the way you needed to, to really make a difference for them. And I began to feel more defensive, but generally, I didn’t acknowledge it publicly. So one of the things I wanted to do in this book was to argue that everyone needs to be involved in this movement, including privileged white men. And I wanted to lay out how I overcame all the blinders that I grew up with in a family of significant affluence, where the last thing my family would have wanted me to become, what some regard me as, which is an equity warrior. And by the time I was in my middle 20s, there wasn’t a cause I didn’t want to be part of. I had served in the armed forces during the Vietnam era, I had the coveted honorable discharge, which every young, healthy, able bodied American male like me wanted to have. And I was single and I had no debt and no dependents that I knew of, and there was just nothing I felt I couldn’t do. And so I became a really active civil rights warrior. And that cost me my first job. I was fired in my first job in higher education because of that, and that resolved me to be even more determined about how I pursue this. And so anyway, the book was about how did higher education change me? I want to use a word that some of us use trepidatiously, how did higher education transform me to be able to do this kind of work? Because I believe that higher education can and should transform far more than just me. And that speaks to the power of it. So this book is about the transformative power of higher education.

Rebecca: So in your book, Launching the First-Year Experience, you describe some of those challenges that you face as a first-year college student. Can you talk a little bit about how those experiences helped shape your future work?

John G: I went to a private liberal arts college in Ohio, Marietta College. I had a very traditional college experience, four years of residence, living on campus, did not work except for one brief period. Essentially, I was a non-employed student while I was in college during the regular part of the years. I never met a transfer student, I didn’t know they existed. there were only three persons that I can remember in my first-year class of about 500 students that were not white. So to say that I had a very traditional undergraduate experience was to understate the matter. And in the book that you’ve referenced, I devote the first four chapters to what happened to me as an undergraduate student starting in the first year, and the second year, the third year, and the fourth year, and it was a process of transformation. So in the first-year, I was a year younger than most of my peers, I was only 17. I did not want to go to college. It was an agreement I had made with my father, I was what we call now in contemporary higher ed language, I was a counter dependent adolescent, meaning I wanted to do the opposite of what adult authority figures wanted me to do. And my adult authority figure was my father. He’d attended an Ivy League institution, so that’s what I was supposed to do. And then I was supposed to go work in corporate America like he did and make a lot of money. It wasn’t that I was opposed to making money, but I didn’t want to work in corporate America. And I thought, one of the things I’d done as a high school kid was I had created a little landscaping service business, I had six other adolescent males who worked for me and I went out and got the jobs and then supervised them. And I loved working outdoors and having people satisfied by the work I did. I thought I could love doing this. And my father was horrified that I was earning a bit of money and I had this as a vocational aspiration. So I made a deal with him. And that is that he’d get off my back about going to college, if we could agree that I would go one year, and then I could quit. And so it really didn’t matter at that point where I wanted to go to college, as long as I didn’t go to college where he wanted me to go to college. So I went to college. And I got on academic probation pretty rapidly. I was 17, lonely, homesick, clinically depressed. The environment there was truly what we call sink or swim. And as a matter of fact, at the opening convocation, the President boasted about how if we look to the left and look to the right, we wouldn’t see the person sitting on either side of us four years later. And initially, I said, “Well, okay, when I graduate, I won’t see these two guys,” and then it dawned on me: “Wait a minute, both of them looked at me.” And I looked up at this man. He was proud of it. He was grinning. And what I later learned, of course, was that a benchmark of quality in the early 1960s… this was 1961… was the number of students you flunked out. That was a measure, that was a yardstick, and they were very good at it. And so therefore, there was no support services like we have today, no first-year experience, first-year college success course, no Learning Center, no tutoring. It was absolutely sink or swim. They did have advising. My first academic advisor told me, twice as a matter of fact, not once, but he told me twice, and I quote, “Mr. Gardner, you’re the stupidest kid I’ve ever advised.” And I thought about that…that guy’s probably advised hundreds of students, could I really be the stupidest? And that’s a bit far fetched. I wasn’t doing well, but anyway, maybe I better get another advisor. So I changed advisors. And that was one of the steps to my transformation. But my first semester grades were awful, and I got on academic probation. And of course, now, many institutions, when they put a student on probation, there’s a structure you have to comply with, or you complete the probationary period, but there was no structure. It was just a technical status. But somehow I managed to pull my performance up. And I thank the faculty for that, I finally discovered the four out of five faculty that second term that really got me engaged intellectually, but I had a student friend who befriended me, he adopted me. It was a student who was one year older, and of course confirmed that everything I’ve learned in the next 56 years in my career is that the greatest influence on students while they’re in college is the influence of other students. And now we try to deliberately get our high-performing students in positions where they can influence new students. That wasn’t done in Marietta at that time. But anyway, this student was taking a class with me, he was a year older, he was a sophomore by which the Greeks meant “wise fool.” And he said to me one day after class, “John, I noticed you’re not taking any notes.” And I said “So?” And he said, “Well, let me show you my notebook.” And it was like a fundamentalist opening any page of the sacred book, putting his finger down, And there was the revealed word. This guy had every word the professor had said. And so he showed me how one could predict the questions that you’d get on an exam by looking at the professorial notes. And he showed me how he could organize, or I could organize, my notes to make them coherent, and put headings and subheadings. And that I could predict the questions by observing what the professor said, repetitively, and therefore what he believed or she believed was important. By the way, it was almost always a he. I have done account fairly recently, in the 40 courses I took as an undergraduate, only three were taught by women, 37 to three, and one of the things I introspect around is, how would I be different if I had had more female faculty, that’s one of the ways I was cheated. I was disproportionately mentored by men. And we have made some progress in that regard. I can tell you a lot more first-year anecdotes, one I have in my book was and I should tell you this, other than having to wear freshman beanies… I burned mine… the most memorable thing that happened to me in my the first few weeks of college was something I didn’t do. And it was one of the most important decisions I ever made. It was a fraternity that rushed all the new males to try to find new members. And what they had been doing, apparently for years, was offering new young men like me, an all expenses paid trip to a brothel. And the brothel was about 90 miles up the Ohio River in Wheeling, West Virginia. And I was offered this experience. And while I was 17, I was interested in sex, I thought, “Do I really want to do this? No, I don’t.” And then I thought “Do I want to join a group that would put me in this position, and pay some women to service me? How denigrating. I don’t want anything to do with them.” And so I developed a real aversion to the whole so-called Greek letter social fraternity experience. And to fast forward to my junior year, that guy that influenced me in my sophomore year, once I started emulating his note taking my grades went up dramatically. A profound influence, and I never would have gotten through college, I don’t think, if that guy hadn’t taught me how to take notes. Marietta College today has an outstanding academic support service. And they don’t leave that to random. They want to teach the students how to do that. But anyway, this guy that saved me, we stayed in touch, he gave me a lot of advice on what courses to take. And he taught me to choose my courses by professor. That was more important than the subject, who I could really connect with, who would get in there and rattle my cage intellectually. So in my junior year, he persuaded me that I should join him in a campaign to persuade the college to abolish the fraternity system. And Don Quixote-like we challenged the fraternities to a public debate in the student union building to justify their existence in a liberal arts community. We took out ads in the student newspaper, we put up posters, and the day of the debate came around. And they taught me a very important lesson about politics. They taught me something about stonewalling, not a single one of them showed up. And there we were alone in the rented room in the student union building, and no students came, they all thought we were nuts, we were so counterculture. And I don’t know that I realized that then, but the perfect environment for somebody like me, who has some wild idea that may be really out of sync, the perfect place for me is the Academy. We are made for people like me. And so I went on and found other causes for the balance of my undergraduate career. I should say, parenthetically, that it’s been some years later in my career, that I’ve learned that Greek-affiliated males and females have significantly higher probability of graduation than non-affiliated undergraduate students, they give more money as alumni, and they learn, as my father told me I would learn. He wanted me to join a fraternity. And his reason was, and I quote, “Son, you join a fraternity, and you’ll learn how to run a company,” like he did. And that was not an aspiration. When I was at the University of South Carolina as a faculty member, a student affairs Dean came up to me one day and said, “John, I know you’re going to tell me no, but please listen to me, hear me out. I would like you to consider being a faculty advisor to a brand new fraternity.” I said, “Mark, you gotta be kidding. Why in the world would I do that?” He said, “Well, John, this group is different. They are not going to practice a white Christian membership drive, there will be no singing dirty songs in public and no hazing and no secret rituals. They’re going to be a different kind of fraternity. So would you at least meet with these guys once? They’re trying to organize this as a new fraternity” I thought “I gotta meet a group of guys like this” and he kept it up by saying that the President of this group is an art major. And I said “He’s got to be the only fraternity chair in the country who’s an art major. I got to meet him.” So I met with these guys, and they won me over and I agreed to become their faculty advisor and I did it for 16 years. And I learned from that, that it’s a lot easier to sit back and criticize the behaviors of undergraduate students, rather than trying to do something constructive with them. And so for 16 years, I did a lot of constructive things with them, and they were good for me too.

John K: The impact of fraternities and sororities are probably mostly because they form those connections that you were talking about. Those connections can be positive or negative, as in the case of some of the fraternity behavior you describe, like some of the hazing issues and so forth, which were pretty pervasive at that time.

John G: Well, they’re still very pervasive, many of them have been driven underground. But these are the elements of the traditions of American higher education that were created by white men in the late 18th century, early 19th century, and they endure, they’re powerful. The system was designed for people like me, white New England property owning Protestant males.

John K: So you mentioned that your first-year of college did not provide students with a lot of support in terms of how to learn effectively, how to take notes, and so forth. Did high schools provide much preparation for college at the time, or today for that matter?

John G: Well, I think there’s a difference, then I think they did a better job for white students anyway, particularly in school districts that had high tax bases, which is where I lived, I lived in one of the wealthiest communities in the United States, New Canaan, Connecticut, where I went to an outstanding high school. So yeah, I had great experience in critical thinking and reading and writing. As a matter of fact, one of the aspirations my father had for each of the three children was that each of us had a library, he wanted each child to have a library. And so I had bookshelves in my room, and I read a lot. And of course, he thought that we would read more if we didn’t have television, so he deliberately eschewed any television in the house. And when the last kid went to college, he bought three televisions. So yeah, I was well prepared intellectually for college, but I was not well prepared in terms of my maturity, or my attitudes. And this is important, I think, to the larger focus of your podcast series, because even the students that are well prepared can have developmental issues that impede their progress in college. And I was definitely structured for lack of success. And it had not been for especially a fellow student and the faculty that took me under their wing, I would never have made it and I owe them everything. And there’s a huge unpaid debt on my part. Years later, I became a trustee at my alma mater. I did that for twelve years, I’m still connected to alma mater, and working with them on several things. So yes, your question about my preparation had been outstanding, it was necessary but not sufficient, because the transition to college is not only an intellectual one, it’s a psychosocial, physical, spiritual, emotional process. And I wasn’t ready in many of those respects.

Rebecca: One of the things that you describe in your book is your military experience in the Air Force. And you indicated that that was more equitable than society as a whole. Can you tell us a little bit about that, and how that experience may have impacted the work that you’ve done moving forward?

John G: Well, I was a college student from undergraduate from 61 to 65. And during that period, the only good thing I ever heard about the military from my professors was praise for the veterans who had come to Marietta College after World War Two, those largely, in many cases entirely, men, they were so good. I couldn’t believe they were real, but the attitude about them was that the military was conservative, it was reactionary, pro war. I had negative attitudes about that whole class of people that do this, even though I was living in college in a town, Marietta, Ohio, that was founded by military veterans of the American Revolution, who were the recipients of the first largesse from the new government of the United States that didn’t have the currency to pay them. And so they gave them land grants. And this notion of the government owing something to the men and women who serve us in the military, it was a foundation for a tradition. And of course, after World War Two, you had over 12 million GIs who received the GI Bill, and I was in college, and I graduated in a terrible year to graduate from college, 1965, If you were male, and able bodied, and mentally competent, you were fodder for the American draft. And so young men like me who were moving towards graduation in the year 1965, we were strategizing about what we could do to keep out of the army because the buildup was occurring, and young men like me were being sent to die, and many of us were dying. And so what you did was you tried to get a so called deferment, and you could get a deferment for going to graduate school, for being married, for going to seminary, or working for a defense contractor. Those were the four criteria. And I had several women that I considered whether or not I could marry, not simultaneously, but I wisely decided I was not mature enough, that that would have been unjust of me to do that. But many of my classmates did exactly that. They married women to stay out of the military. And eventually, as the war went on, it wasn’t sufficient just to be married, then you had to have dependent children, and we even got to the point where they were drafting them with dependent children. But at the time I graduated, ‘65, if you were married, you would not have been drafted. I didn’t want to go to seminary, I was not a conventionally religious person. College had eradicated the Christianity I’d been grown up. I was skeptical, agnostic.So, I don’t want to become a minister. And I didn’t want to work for a defense contractor. My father was a very senior executive who managed 60 factories in the United States. And they produced war materials, he could have arranged for me like President Bush, 41, arranged for his son to stay out of the military, but I didn’t do that. So anyway, I went to graduate school, like I’d been an undergraduate, I liked so many things intellectually, I never chose a major. So I had gotten an interdisciplinary major, and I found there was a graduate field where I could do the same thing, it’s called American Studies, and I could study American literature, history, sociology, and I did that. And I thought, “Okay, I’m safe.” But Uncle Sam had a surprise for me. My second semester of graduate school, I got my draft notice, because in my draft jurisdiction in Connecticut, there were not enough unemployed, uneducated young men to draft. They started drafting college graduates in 1965, one of whom, a friend of mine, was killed in Vietnam. So I was about to be drafted, and so I decided I got to leverage my odds here. And so I opted to go into the Air Force, Air Force officer training, and the Air Force, in its infinite wisdom, made me something I had never been. They trained me as a psychiatric social worker, and assigned me to a base in South Carolina as one of two personnel in the base hospital psychiatric clinic. We have one psychiatrist and one social worker. Now the military, to specifically answer your question, was like going into another planet. Growing up in a very affluent white community, and nobody who didn’t look like me in college and graduate school, I had never been in an environment that was significantly racially integrated, or that was significantly integrated in terms of social class. In the military, it was very different. I was surrounded by people who weren’t like me, and I was living with them and serving with them. That had a huge impact on me. My first day on my base, my squadron commander called me in. He braced me at attention. I looked down over my glasses, and I saw that I was standing very properly alert in front of a black man. And I said, “Wow, this is going to be different, John. The only black people you’ve been around are people that work for your family. This man you work for.” And I had to do what he told me to do. And he gave me this homily. He said, “Gardner, although we’re in the Air Force, we’re an occupying army, and we’re occupying the state of South Carolina. This is only two and a half years after the Civil Rights Act, and we are going to do the best we can to transform South Carolina.” And I will tell you, when you went on the base, it was like going into another country. I left a totally segregated environment at the base gate, on the base, everything was racially integrated: drinking fountains, toilets, residential accommodation, schools, golf course, PX, movie theater, bowling alley, everything. And it was just transformative. And my commander also said to me, “Gardner, you’re the most educated person in the squadron other than the physicians.” And I didn’t know he was going somewhere with this and I said, “Yes, sir.” And he said, “Gardner, that means you’re going to do community service.” And I said, “Yes, sir. What is that?” Now, I would hope that nobody who listens to your podcast and who’s a higher educator or any kind of citizen will allow somebody to get to be 22 years old, and never have said to them, “You have some obligation to perform community service.” I didn’t know what that meant. So I told him, I said, “Sir, yes sir. But what is that, sir?” And he said, “Gardener, it’s exactly what I tell you. I own you. The Air Force owns you, seven days a week, 24 hours a day.” “Yes, sir.” He said, “And Gardner. In your case, community service is going to be teaching at night when you’re off duty in an on-base program we have for the University of South Carolina, for our active duty military personnel to earn college degrees while they’re in the Air Force.” “Yes, sir, But sir, I’ve never taught anything. I’m not prepared to do that.” “Gardner, the Air Force needs people like you to do this, you will do this.” “Okay.” Two weeks later, I started teaching my first class. And that was an epiphany. At the same time, my patients were overwhelmingly male. They were white, and they were black. And they all had something in common. They were all anxious because they were all going to Vietnam, not all of them because some of them were coming back from Vietnam because our base had a very specialized function that was only performed at this base. This base was responsible for the reconnaissance mission over Vietnam, the photography that was done to plot the bombing runs, and these were very specialized functions. And so we saw these troops before they went over and when they came back. And when they came back, of course, they were profoundly different. They all had VD and they had, oh my God, all kinds of types of dysfunctions that they didn’t have before they went over. I taught on the military base, I taught off the base at a rural regional campus at the University of South Carolina where all my students were mill workers, or children of mill workers. They were so different from me. And they had courage to be there, nobody in their family had ever been to college, but they were, in effect almost untouched previously by education, they were so deprived of the kind of education that I had had. But they had such enormous potential. And it was so exciting teaching these students. I just loved it. And I look forward to going to class, I was teaching five nights a week and Saturday mornings. I was really busy. And I found that college teaching and this is something we do with undergraduate students… We asked undergraduate students, can you think of anything that you really love to do that you could convert to a legal living and support yourself and your family, and that would have socially redeeming value, and maybe contribute to our country. And as I started teaching, I thought, I love to do four things. And the first, when you’re a college teacher, you get to talk, and they were paying me to talk… never thought that I could earn a living talking, I got a D and speech 101 in college. a Secondly, in order to talk, you have to have something to say you have to prepare to talk. So how do you prepare? You read. Oh, my God, they were paying me for reading, I love to read. And then you read and you wrote something. You had to have a script. And I never thought I could earn a living writing. And the fourth thing was helping people. I was talking, reading, writing, helping people, all together. And the other thing, talk about a benchmark, when I compared it to sex, I thought, God, this lasts a lot longer. I can do this with all kinds of people. There are no complications from this, well, maybe some but anyway, I want to do this for life. And so the Air Force was a laboratory in social justice. It was the military that expanded opportunity for black people in this country. It was the military that provided opportunities for women that they had never had before. I was in an environment where, for many people, what mattered was their competence: could they perform? …and that was revolutionary. So I got a hint of the fact that we could do better. And a very important lesson from this was, and I’ve carried this through my work as an educator, that what transformed South Carolina ultimately, to the extent it’s been transformed, and it’s backsliding right now, because of the Republican right, but it’s going to get over that, it’s going to join the United States again. But what transformed it was policy, law, the law changed in 1964, by mandating that based on the interpretation, previously, of the Supreme Court and then the enactment by Congress, there would be no discrimination in terms of employment and housing and health care and a number of other areas as a function of race and ethnicity. And unbeknownst to many Americans, at the same time, Congress slipped in gender in the middle of the night, that made it into the bill. And so now, we didn’t instantly desegregate South Carolina. but the process began. The South Carolina State Government fought desegregation of public education until 1970, it took 16 years to integrate the public schools. But when you get the policy right, policy sets parameters for people’s behaviors, and a lot of the work I do now with colleges and universities is trying to get the policies right, trying to get the rules that students operate under that get them either to do or not do certain things. And if you get them to do things, certain things, they’re going to be more successful. So the big takeaway lesson there was that, if you get the rules right, to create a really democratic, more egalitarian culture where everybody gets an opportunity, well, you can transform things. So the Air Force, it gave me my profession, I love the psychiatric social work, but I decided I didn’t want to do that as an occupation, and that I could take a lot that I learned from that into my work as an educator: how to talk to people, listen to people, coach people, advise people… the advice giving process, just be willing to listen to people and offer them different perspectives on their lives. That’s what college faculty do. There’s a long body of research now that students who interact with college faculty outside of class, they have qualitatively different kinds of experience in college. And I learned that that’s what I want to do.

John K: So after leaving the military, you moved into college teaching. And you mentioned already that you had some issues because of your advocacy for civil rights. Would you like to talk a little bit about that?

John G: Yeah, what I did was I was a faculty member at a state supported all female college in Rock Hill, South Carolina, what is now Winthrop University, and myself and another radical young professor, we decided that what this little town needs is a chapter of the American Civil Liberties Union. So we formed a chapter of the ACLU and proceeded to sue several prominent members of the community for doing what we thought was violating the Constitution. The problem was, I wasn’t too careful about determining whom I might get ACLU attorneys to sue for us, and I ended up suing the Chairman of the Board of Trustees of the college that employed me, because he was practicing racial discrimination, the assignment of employment duties and wages and other working conditions to members of a black church whose pastor came to us and asked if we would intervene so we sued this company and when the owner of the company found out who was behind that he contacted the president of the college and who promptly fired me. Now we don’t of course fire people usually promptly in the academy, we give them a notice of non-renewal. So I had the rest of the year to work out my appointment and I had to get another job. And at that point, thankfully, the folks at the University of South Carolina remembered me well, because of my adjunct teaching when I was in the Air Force. And so I got a job at the University of South Carolina where I worked for the next 30 years and rose from the rank of instructor to distinguished professor and had a wonderful career there and was treated with total respect for my academic freedom, and was never muzzled in any way. And I have nothing but respect and appreciation for that university for giving me the opportunities to do the national and global work which I’ve been doing ever since. So that’s what happened to me in that starting experience.

Rebecca: Can you talk a little bit about how the university 101 course was developed at USC?

John G: I better define that. University 101 is the University of South Carolina version of a type of course that has been in the American college curriculum since 1882… 1882. But it’s evolved and waxed and waned, and it had a resurrection in the 1970s, thanks to something the University of South Carolina did. And the course, University 101, has been replicated now at hundreds of institutions…1000s, actually… primarily in the United States, but in a number of other countries as well, Canada most notably but in other versions of what’s done in 101 with a number of nations, Europe and elsewhere. University 101 is a three credit hour letter graded course, where we introduce students to how to be a successful college student, we teach them the knowledge and the skills and the behaviors and the attitudes to be successful in college. Why did we do this? We did this because in May of 1970, the week that the United States invaded the sovereign nation of Cambodia, there was a protest on the university campus, over 1000 students demonstrated, the governor called out the National Guard, the South Carolina National Guard and tear gassed the students. They went into the building with the president, occupied his office. They set the building on fire. They made him sit in for 24 hours after the Fire Department put out the fire. And he emerged from this by saying something very profound in a press conference he held. He said that: “The students have given me an extended opportunity for reflection on the meaning of student behavior.” That’s the key. You look at students, you look at their behavior, and you say, “What do you learn from that? What do you learn about what students need and what kind of experiences are they having?” And what we learned was, they were furious. They were angry. And so the question institutionally became, instead of producing angry students, how might you produce happy campers? And so the President had this radical idea he said, It was like he was channeling me or I was channeling him. Because in the Air Force, I learned you could teach anybody any set of attitudes you want. You could teach him to hate, to kill, to help, to learn, to grow, to regress. What do you want to teach them to do? And he decided, What if we tried, at the University of South Carolina, to teach students to “love,” the active verb, love, love the University? How would you do that? If they loved the University, they wouldn’t riot anymore, and they would stay longer, and they would flourish, and they’d get degrees, and they would serve South Carolina, the public. So we set out to redesign the first year and I was one of 25 faculty and staff that this man called on the phone, had me paged, gave me, like I was back in the Air Force again, a direct order that I was to go to a workshop to learn how to humanize the University of South Carolina. And so we spent three hours an afternoon five afternoons a week for three weeks, this President and 25 faculty and student affairs staff, to create this concept of University 101. University 101 has just celebrated its 50th anniversary, going stronger than ever, even though, maybe and because of the fact that I have not been its director for 25 years. But I did become the director after the first two years. And it was the joy of my life to develop this experience, which has helped 1000s of students and significantly increased our success rates. So that’s what university 101 is.

Rebecca: Can you talk a little bit about what some of the most critical components of a successful first-year experience are?

John G: Yes, the most critical components are certain types of knowledge that you acquire, certain skills, and certain types of behaviors that you practice. One of the biggest enemies of first-year student success is making stupid decisions with all the freedom you get in college. So we focus a lot on this theme of freedom versus responsibility. Yes, we’re giving you a great deal of freedom to be here, it’s one of the gifts you get when you join a university or college family. The question is, what are you doing with your freedom, what kind of choices that you’re making? So we put a lot of emphasis on decision making. We also know that there are a set of core academic skills, like I didn’t have when I started, like note taking, that you can teach students. We know that if you engage in certain behaviors in college, you’re more likely to persist. If you participate in certain organizations, if you have what we call in American culture, a support group, if you can find a mentor, if you can find people who you admire and want to become like, and not only if you learn about what are the helping services and resources, but if you use them. So we’re trying to get students to engage in what we call assistance-seeking behavior. And that’s much harder to do for men than it is for women, which is one of the reasons that women persist and graduate at higher rates than men. And so there’s no question we know what to do to make students successful. We just, as an institution, have to have the will and the intentionality to do this. is deliberately. Hugely important is making students feel like they belong. This is a home for them, they fit, F-I-T, and there are lots of ways you can help students fit. And that’s what we try to do in what has become known as the first-year experience. That’s a succinct answer to your question.

John K: One of the things that I found interesting about your description of the University 101 class was the time spent in professional development, because I don’t think that’s very common for most college faculty, before teaching a course, that there was a lot of professional development. And it was interesting to see that happening so early. Could you talk to us a little bit about why that was put into the process.

John G: This all goes back to my President at the time, it was his vision. He was a native Mississippian, who had managed to get a scholarship to a high school completer, to go to, of all places, to the Massachusetts Institute of Technology where he become an engineer, he went on from there, he became dean of engineering at Purdue. He came to the University of South Carolina in 1962, let it 12 years, presided over the peaceful integration of the university. We were one of the few southern universities that did not need federal marshals or troops or sheriff’s deputies to integrate. What he learned from this was that in the period, particularly after the Higher Education Act of 1965, when we were expanding higher education, creating larger and larger institutions, that these environments became less friendly to undergraduate students. And so what he learned was that we had to, “humanize” the university environment to be more accommodating to first-generation students who did not come from college-educated families. And the principal agents of humanization were the faculty because they had the most interaction with students. But in their graduate school preparation, that’s not what they’ve been taught to do. They’ve been produced as experts in a discipline, and they’ve not had any experiences and how to teach that discipline other than to emulate their mentors. And so his vision was, if you wanted to humanize a whole university environment, you had to change the behavior of the students. But to change the behavior of the students, you had to change the behavior of the faculty. So he used this course as an excuse to require the instructors who taught this course to go through a 45 hour professional development human relations training seminar, to get them to learn new ways to understand college students and learning principles and theory and more about psychosocial adjustment transitions and new communication and pedagogical strategies for undergraduate students. And his hope was, “Well, if you completed the professional development, you could use what you learned in the other things you did for students, you wouldn’t use them just in the University 101 course. So we established the finish, and that is alive and well 50 years later, nobody teaches this course without having gone through the training. And we’re still doing the training. And that is really the secret sauce to the success of this. And I can confidently predict over the next 50 years, we’re not going to give that up because we’ve seen what it can do. So the mission then of the University 101 program became really twofold: it was to develop students, but in order to develop the students we had to develop the faculty and staff who taught them in ways that they had not been developed in graduate school.

John K: One of the other things you talked about was how the success of the program was evaluated. Could you talk a little bit about what the results were in terms of the impact on student outcomes, in terms of student success?

John G: The founding president, to say the least, was rather controversial. And the university had tried to absorb 12 years of extraordinary change. And when he left the university to go to MIT to become their Executive VP for Research, we got an interim president for three years, and he made his hallmark for his interregnum, the idea of evaluating a number of the initiatives of his predecessor. We didn’t call that assessment then, but that’s exactly what it was. Matter of fact, the University of South Carolina has been really a forerunner and a pioneer in the assessment movement. So the new President, the first candidate he picked for evaluation was the President’s pet, and that was the University 101 course. And he announced this in the faculty senate meeting in September of 1974 and I was the brand new director of the course, and I was then untenured. So it was a shock to my system to know that what I had been asked to lead was about to be on the presidential evaluation chopping block. And so the university had to figure out how might you evaluate this. And they stipulated that I was not to do the evaluation because I was not objective about it, I was the leader of it. So what they did was they did a careful examination of what were the goals of the course. What were we telling students and their families and ourselves on the faculty and staff are the goals of the course and how might you measure the attainment of the goals? So we did a number of things. First of all, we developed a first time ever software adjustment in the university’s computing capacity to trace the proportion of first-year students who took University 101 to be able to compare them to students who didn’t take University 101, and we wanted to compare those two populations in terms of their predicted grade point averages, how well our algorithms were predicting they would do in the first-year of college versus how well they actually did. And we wanted to disaggregate the differences. We wanted to look at white students, black students, male students, female students, residential students, non-residential students, as many variables as we could think of to see who fared better than others. We also wanted to figure out what might the similarities and differences be between what students actually did, what were their behavioral choices in the first-year of college. And so we developed a survey that we administered in the required course for all students, first-year composition. University 101 was not a required course at that time, it was an elective. It’s still an elective, as a matter of fact, now it’s taken by about 85% of the first-year class, then less than 20. it was a very, very small population. There were about 275 students the first time we did it in 17 sections. But these questions we asked on the survey that we gave out in the freshman English class in which we did not tell the students who are taking the survey that the purpose of the survey was to evaluate the University 101 course, because we didn’t want there to be any kind of spillover halo effect. And so we asked them a whole set of questions about what did they know about the services that had been designed to help university students? And then we asked them which of these services had they used? And we asked them, what kind of groups had they joined? We asked them if they went to plays, concerts, lectures outside of class? We asked them about their relationships with their advisor. We asked them about the level of satisfaction and benefit they received in orientation. So we looked at all their answers, and we differentiated two populations. What did University 101 participants tell us? And what did the students tell us that hadn’t been in University 101, And, oh my God, we were shocked at the differences. The University 101 students were much more likely, not only to have known where to go get help, they actually went to get help. They were much more likely to have join groups. They’re more likely to have gone to extra co-curricular activities outside of class. And the biggest difference of all was that the students who elected to take this optional course, they had a lower predicted potential, meaning a lower predicted grade point average, which is a weighted factor of the high school rank in class and score on the SAT than students who didn’t take the course. In other words, the students who didn’t take the course were better prepared, and therefore we predicted they would have a higher grade point average and a higher persistence rate in the first year. What we found was exactly the opposite. The students with the lower predicted grade point average fared better and longer than the students with a higher predicted grade point average, they had higher retention rates. That was stunning, totally unanticipated. So of course, we wanted to know why… what explains this? Well, the explanations were in the things that students told us they were doing. And so we realized, if you do certain things for first-year students by design and not leaving it to chance, you’re more likely to get more of them to stay longer. One of the biggest takeaways of all was that the students who were initially predicting to do less well, it was a function of race and ethnicity. And we found that the gaps between how they were predicted to perform and how they actually performed were the greatest in the black students. And 50 years later, we’re still finding that the developmental changes and evolution of these students during, not only the first-year, but the undergraduate experience, that changes are greatest for the black students at the University of South Carolina. They are reporting the highest levels of involvement and engagement, which is astonishing, given the fact that it’s a predominantly white institution and the proportion of black students has been declining, I’m sad to say. And this is true of research universities all over the country where we are, perhaps unintentionally, I think some of us would say intentionally, re-segregating these organizations. So anyway, we learned a great deal about what you have to do to make first-year college students successful. And that body of research has been picked up and adopted by hundreds of other institutions now that do the same things we’re trying to do. They don’t always do them the same way. But they’ve got the same lessons. And so we know now what to do to make more students more successful in college, if we don’t leave it to chance.

John K: And by doing those things, you’re closing some of those equity gaps and providing more equitable rates of student success across all groups.

John G: Absolutely. We’re showing it can be done. There were pockets where we knew that before. As a matter of fact, when I learned about a campus before I visit a campus… I’ve been on 500 campuses, give or take, in my career… and generally the two highest performing groups on any campus are the honors population and, if the institution is so fortunate, students who participate in what are called TRIO programs, TRIO programs are provided by the federal government. There used to be three of them, hence, TRIO. There are now eight of them. But these are restricted to the criteria for eligibility, which has primarily revolved around Pell eligibility and financial means. And what we find is the lowest financial ability populations are doing as well as the honors populations who are disproportionately the more affluent middle, upper-middle class students. And why? …because in both those populations, they are getting levels of attention and support that the majority of students are not getting. So for any of us who cared to look, the TRIO programs were authorized in 1965. And we’ve known that if you do certain things for the students who are the least well advantaged, they are going to flourish. But we don’t do those things, many of us, for the majority of college students. Now at the University of South Carolina, that’s not true. We do all those things for all the students that want it. And most of them participate, about 85% of our first-year students have this, what we call, a First-Year Experience Program. So we know it can be done and American higher education just needs to be more intentional about doing that, has to have the will, the political will.

John K: And you mentioned visiting about 500 institutions, it sounds like this has spread quite a bit within the US and globally.

John G: It has, and the principal means for dissemination was a set of conferences that we began in 1982. And this is a really simple idea, but any of our listeners could do this. And when you really get immersed in something you’re doing in higher education, and you’re getting to know what students want and what they respond positively to, you look at that and you say, “What of this, could we tweak? What adjustment could we make? What are we not seeing that if we did something different, we could boost the outcomes.” And in my case, I looked at our higher ed enterprise in the early 80s and I thought if we wanted to learn more about first-year college students, and what colleges and universities were doing with them, and for them, how would you do that? There were no conferences, there was no literature base, no research, no journals, and I thought, “Damn, why don’t we just get people together to talk about this?” And so that was my rocket science idea. Why don’t we create a meeting to bring faculty academic administrators, state and Student Affairs people together? And we did such a meeting for the first time in 1982. And I want you to know that the state that sent the largest proportion of educators to that first national convening around the first-year experience was the state of New York. I thought, why was that the case? Well, hell, it snows up there, they want to get out of New York State in February to come down to South Carolina to see if we wear shoes in the winter and play golf, and I don’t care why they come down. As long as they come to the conference, they can do other things. Don’t blame them. And so we had a disproportionate representation of the colder climates in the United States when we started this work. We also had a significant contingent of Canadians who came to the initial meeting. Well, we’ve done 42 of these annual meetings since then, one a year, plus a lot of other meetings, and we founded a National Center at the University of South Carolina, it’s the National Resource Center for the first-year experience and students in transition. I founded that, actually, and left in 1999. But my successors have done a marvelous job with that. And when I left, I founded, with my wife, Betsy Barefoot, a new national organization that does not replicate the activities of the University of South Carolina. And we’re not offering a course, we don’t provide instruction, we’re not on a campus. But it is about focusing on the success of undergraduate students. Initially, your principal mechanism for espousing and disseminating this first-year experience concept was through a series of conferences. But, in addition, the other mechanism which has reached even more people is publishing, writing. In the higher ed community publishing is the currency of the realm. If you’re doing any legitimate work, you’ve got to write about it, and somebody’s got to want to read it, somebody’s got to publish it. And so my work, as it’s evolved, well actually long before I left University of South Carolina, has been significantly focused on publishing about this work, to get more people to read it and consider it, and decide how they could replicate it in their own fashion,

John K: With the success of these programs and with the training that’s often provided to faculty teaching them, those faculty often teach other classes, and the lessons learned in developing these classes and working with them have been spreading more widely throughout higher ed.

John G: Yeah, and that’s been documented. We wanted to know “Okay, you go through this training, you teach a first-year Seminar, do you use these pedagogies in any other context? Does it affect your attitudes towards students? Do you learn things that you wouldn’t have learned otherwise?” I’ll give you an example of that. This may sound prurient, but I think it’s appropriate. We, America, the world, we discovered the AIDS epidemic in 1981 and nobody was prepared for that. But the thoughtful institutions, particularly research universities said, “Well, what can we do about this? This is killing people. And part of it’s a medical challenge, but it’s also a behavioral one, and what can we do in the realm of preventive medicine?” And so we decided that a purpose of the first-year seminar is to sustain and extend life and to help people lead lives of different qualities. And so we thought, “Okay, here in the conservative South Carolina, the students are not getting sex education in the public school system. What are we going to do when they come to university?” They are at their… not peak, but their prime of sexual activity. They have a lot of freedom, privacy, curiosity, creativity, and they’re in good health, but they’re doing things that are very unhealthy. They’re making poor decisions, health wise. So we in effect had to become educators in preventive health medicine, which we did, and that was transformative for our work and so It meant that the people who were teaching this course had to learn more about sex than they had ever known in order to facilitate the discussion and the absorption of the information that we were getting from our medical school and our public health, all those experts that universities have, that we put together an educational intervention like this to literally save people’s lives. And so that’s another function of these courses. The basic purpose of higher education is to help people live longer and healthier, and more fulfilling lives. And you got to lay the foundation of that in the first year to help people stop making stupid decisions.

John K: And we know that sometimes first-year students do make stupid decisions, as we know, from our own experiences, as well as what we’ve observed.

John G: Absolutely, yeah.

John K: And I think that’s a good note to wrap up on. We always end with the question: What’s next?

John G: I started a year ago, what you’re doing, I started a podcast series, and it’s called Office Hours with John Gardner. And I’m interested in one primary question, which is innovation in higher education. How do some people become innovators and what sustains them and what’s the impact? And so I’m going to take these interviews that I’ve been doing, and I’m going to convert them into some kind of book and hopefully develop theory around higher education innovation. So that’s going to be my next writing project. But my next crusade is around graduate school education. We made a tremendous contribution starting in the early 80s by looking at the first-year student experience. I’m working with a small group of colleagues right now to figure out how to launch a national set of conversations around the graduate student experience. And I want to do that because we’re losing huge numbers of graduate students who fall out of the pipelines. But the public’s largely unaware of this, because the federal government does not make institutions report that. It’s not in the domain of public data. And most families are more interested, understandably so, can I get my kid into undergraduate school, get them through undergraduate school, but now for many of them, undergraduate education is not enough. And we know that the same inequities that operate in undergraduate school, they are present in graduate education. And so we got to get more people who don’t look like me, and for whom graduate education was not designed, to flourish in graduate education. And graduate education is the most traditional component of university college life. We are more likely to be doing that the same way we’ve been doing it for several centuries than anything else we do. And so I’d like to do that. Another project is I’m working with the Association of Governing Boards on a model to get college and university trustees working in more partnership with higher education campus based leaders to better understand and support student success efforts. I’m doing a lot of work around transfer. The transfer outcomes, and our student outcomes in our country are shameful, and I should have started much earlier in my career. On that, 80% of entering community college students indicate that their ultimate goal is to earn a baccalaureate degree and only about 14% of them do. Shocking, shocking failure rates that if we were a hospital we would be shut down. So I got lots of things to work on, lots of needs in the academy. The academy is a wonderful environment. I’m privileged to work in it with people like you who are trying to disseminate the ideas and experiences of others to help our fellow educators. And I thank you for your role in that.

John K: Thank you for all the work that you’ve done in building programs that allow more of our students to be successful.

Rebecca: I really appreciate the opportunity to learn from you, John, thanks for sharing your stories with us.

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John K: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

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