424. Teaching with AI

The rapid evolution of AI tools provides a challenge for educators exploring educational applications. In this episode, José Antonio Bowen joins us to discuss ways in which faculty and institutions can better prepare students for their future lives and careers in a world in which AI tools are ubiquitous.

José has a joint PhD in musicology and humanities, served for several years as President of Goucher College, and is the author and co-author of several books, including: Teaching Naked: How Moving Technology Out of Your College Classroom Will Improve Student Learning; Teaching Naked Techniques: A Practical Guide to Designing Better Classes; Teaching Change: How to Develop Independent Thinkers Using Relationships, Resilience, and Reflection, and a co-author, with C. Edward Watson, of the first and second editions of Teaching with AI: A Practical Guide to a New Era of Human Learning.

Show Notes

  • Bowen, J. A. (2012). Teaching naked: How moving technology out of your college classroom will improve student learning. John Wiley & Sons.
  • Bowen, J. A., & Watson, C. E. (2017). Teaching naked techniques: A practical guide to designing better classes. John Wiley & Sons.
  • Bowen, J. A. (2021). Teaching change: How to develop independent thinkers using relationships, resilience, and reflection. JHU Press.
  • Bowen, J. A., & Watson, C. E. (2024). Teaching with AI: A practical guide to a new era of human learning. JHU Press.
  • Bowen, J. A., & Watson, C. E. (2026). Teaching with AI: A practical guide to a new era of human learning. 2nd ed. JHU Press.
  • ChatGPT
  • Gemini
  • CoPilot
  • Claude
  • Hume AI
  • Sesame AI
  • Latimer
  • Mike Caufield (2025). “Deep Background GPT Released.” June 16 substack post.
  • Apertus – new Swiss AI platform
  • Storm (from Stanford)
  • weteachwithai.com (website accompanying Teaching with AI.)
  • Undermind
  • FutureHouse
  • AAC&U Institutes
  • Nano Banana AI
  • BoodleBox
  • Poe AI
  • Comet AI browser

Transcript

John: The rapid evolution of AI tools provides a challenge for educators exploring educational applications. In this episode, we discuss a resource that can support faculty in this process.

[MUSIC]

John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

[MUSIC]

Rebecca: Our guest today is José Antonio Bowen. He has a joint PhD in musicology and humanities, served for several years as President of Goucher College, and is the author and co-author of several books, including: Teaching Naked: How Moving Technology Out of Your College Classroom Will Improve Student Learning; Teaching Naked Techniques: A Practical Guide to Designing Better Classes; Teaching Change: How to Develop Independent Thinkers Using Relationships, Resilience, and Reflection, and a co-author, with C. Edward Watson, of the first and second editions of Teaching with AI: A Practical Guide to a New Era of Human Learning. Welcome Jose.

José: Thanks. Good to be here.

John: We’re looking forward to this conversation. Today’s teas are:… Are you drinking tea by any chance?

José: Coffee. Sorry.

John: That’s not uncommon, that and water are probably the most common teas.

José: I had tea this morning already, though, so…

John: Okay.

Rebecca: Alright, so you’re not anti tea. Alright. [LAUGHTER]

José: I lived in England for five years. How could I be anti tea? [LAUGHTER]

Rebecca: Right? [LAUGHTER] I have a Constant Comment today.

John: And I have a ginger peach green tea today.

Rebecca: So we’ve invited you here today to discuss the second edition of Teaching with AI. We ran a very successful faculty reading group on the first edition of this book in fall of 2024,
and since the first release of Teaching with AI in late April 2024 we’ve experienced extremely rapid change in the development of generative AI platforms and tools. What were some of the changes that prompted this relatively rapid release of a second edition of the book?

José: Wow. Yes. I mean, first of all, the technology has continued its march, and so we are seeing pretty steady improvement and diversification of kinds of tools and platforms. So we initially started a website with a list of tools. There was the big three and a few others, and now they’re probably 18 to 20 foundation models that are all over the world. When we wrote the first edition, there were not all of these cultural models. There were not Arabic and Chinese models and Spanish models, and there’s a new Swiss model this week, which speaks 1000 languages, we didn’t have Latimer, which is trained on black and brown sources. So there are more models, there’s a lot more tools, and every week seems like we get more of them. But it’s also the case that people’s attitudes have changed, student use has changed, faculty use and resistance have changed. But a lot of it was also that we just spent a lot of time visiting campuses. So I think each of us visited 100 campuses this year alone. So that’s a lot of ideas for assignments, things we hadn’t thought of, that “Oh, I’m using it to do this. I’m trying it to do that.” So we always intended this as a practical guide. There are lots of assignments, lots of assessments, and there’s a lot more of that now. There’s a whole new chapter on chatbots, because that wasn’t really an easy thing to do when the first edition came out, and now there’s hundreds of platforms that do that. And there’s also an extra chapter on literacy and ethics. We were initially a little scared to write a chapter on literacy. I mean, partly, we didn’t have time. I mean, it was just we were like, “We got to get this out.” And also, I think we didn’t know what it meant at the time. It was brand new. And now we have literacy, we have fluency. So this time, there’s enough, I think, research and evidence out there for us to say, “Okay, here’s how people are thinking about this.” And so there’s a whole new chapter on literacy, and there’s an extended chapter on sort of role play and feedback. That’s less about tools, although the voice tools have really… we didn’t have that in the first edition, the ability for voice and also emotional voice tools like Hume and Sesame that really do understand the tension in your voice and respond in an appropriate way that feels and sounds human. So role playing is a bigger thing. I could go on and on and on, but so much has changed. I thought we should do it as an annual, [LAUGHTER] but I don’t think I can do that. I think that’s too much work.

John: And it will probably stabilize to some extent, as most other tools have, at some point in their evolution.

José: We thought so, but the first three years, it certainly hasn’t yet. I’m with you. I sure hope so, because it’s impossible to keep up.

John: In your earlier Teaching Naked books, you focus on the importance of maximizing human connections in the classroom and using appropriate technology for student work mostly outside of the classroom. Do you still advocate a teaching naked approach in the current environment, with the ubiquitous availability of AI tools?

José: Yes, mostly, I think there are going to be places in the classroom where you have to bring AI in, the same way that you can’t teach digital literacy if you don’t have the tools in the classroom. I do think there are a whole class of assignments where I want students to do things in class and talk to each other. An example that I’ve borrowed from Mike Caulfield’s great work, or sort of altered, but used his tool, is that I have students come up with a list of controversial statements. What are some things that might be true, or does the Earth have two moons? And then the students now write a prompt, an 800-word prompt, to test this group of ideas. If I said, “Write an essay. write a prompt,” sounds a little bit more meaningful. I’d let them go do that at home. Go write your prompt, and then they come back. And so now everybody has a prompt, and now I say “So now get up with a partner and pick a controversy and test it with your two prompts. See who wrote the better prompt that actually gets underneath and does this thing well.” Then I show them Mike Caulfield’s Deep Background, and I said, “so his is better.” So I don’t show them the prompt. I just say, “Can you alter your prompt to get it to do this, to make a table, to divide the question into sub questions, to trace back the origins. What are the other things that you didn’t think of? Do you need a chart that with a scale of “Well, some statements might be true on a scale of one to five? This is definitely true, definitely not true. But what about the maybes?” So there’s a lot of active learning in class, but the tool is still with us in class, in the same way that I don’t think we should ban PowerPoint from the classroom, but I do think we should ban PowerPoint slides that have 400 words on them. Put a picture, that’s good, and six words that’s, I think six words still works as a maximum, and then write that. You use that as the way to kind of focus the conversation. “Oh, that’s what we’re talking about. We’ve kind of wandered off, but there’s the picture and the six words.” So I think there’s a place for some use of technology in the classroom, like I always did. But I still think that if you’re going to have students drive to campus, get parking and take the extra investment to be face to face, rather than be online, you have to give them something different, something they cannot get online, and that’s the smell and the feel and the touch and just the presence of other people and the ability to have those kinds of conversations and look how people are responding. I still think we should be using class for that. I do think that, as with the internet and now with AI, we might not need to meet three times a week for 50 minutes, especially if you’ve got over 50 or 60 students. If you’ve got hundreds of students, you do not need to meet together with 600 people. My suggestion is, let those 600 sessions… let that happen online, tape your videos, your lectures, whatever, but then meet with students in small groups of 15 or 20. So maybe that’s only once a week. Maybe I have my 600 students and I have my four TAs. So maybe what we do is we only meet in groups of 12 face to face once a week. We could radically rethink what we do with that face time, and that’s kind of what I proposed in Teaching Naked and so I still think we could do that. And now, instead of those lectures, maybe it’s an AI tutor that does the out-of-class work, but I certainly don’t need the AI tutor in class.

Rebecca: One of the main concerns that faculty raise about generative AI is the concern over academic integrity issues, so faculty sometimes opt or wish to ban the use of generative AI or focus their efforts on trying to detect its use. Why is this not a very useful strategy, and what should faculty maybe be thinking about instead?

José: There are two things. So the first is faculty should be concerned firstly, with learning, not with academic integrity, right? Learning. So if students are not learning, the problem is that they’re not learning, and I need to rethink how they should be learning. The second problem, though, is that the phrase “academic integrity” implies that we have a special integrity. It’s not like your integrity, our integrity, right? And the minute you say that, it’s like, “Well, then in four years, I can forget about it, right?” It’s only academic. So why not just talk about integrity? Why not talk about authorship and the importance of human contributions? And by the way, what we call cheating, business calls progress. So the first thing to realize is that if the product your human students produce is no better than AI. You’re not doing them any favors because they won’t get a job. Yes, there are things… we have to learn how to add, even though the calculator will do that, but there are other reasons for that, right? We’re really learning number sense. But in fact, most accountants are going to use a calculator. They’re not going to add up long columns of numbers. The learning to add is part of the process to get us to a kind of thinking that moves us along. So if we’re clear about, oh, this is the reason you’re learning to add when the student says, “ Well, no accountant is not going to use Excel spreadsheets or computer or calculator, why do I have to learn how to add?” Well, the answer when I was a kid was, so you get the right change when you buy a candy bar at the drugstore, [LAUGHTER] and now they don’t even make pennies. Or they used to say, “Well, the patient will die. If you can’t do long division, you won’t be able to give the right kind of meds.” No doctor anywhere does long division in the hallway on a piece of paper. They all use an app. Now it’s so you don’t put as many zeros on your taxes, right? You want to be able to estimate so that, oh, I put the numbers in wrong. This doesn’t look right. This is too many milligrams. So the ability to have number sense still matters, maybe matters more. The process of learning to do those things matters. Is that really an integrity issue, or is that a learning issue? I’d much rather frame this as a learning issue and demonstrate to students that this learning will be useful. At the same time, I want to raise standards in the same way that a spell checker raised standards. It did not make me a better speller, but it did make my spelling better, and that was sufficient. So now one in three fortune 500 companies require Grammarly for every communication in and outside of the company. So the requirement that you don’t have spelling mistakes is now pretty common, but I don’t grade spelling like I used to. So those 10 points that I used to give for spelling, I now put on the thesis and the thinking, I put it someplace else. So AI is going to make us do the same thing. We have to rethink what is essential for students to do, and how will I encourage them to do it and motivate students to do it? And how will I raise standards so in fact the end result is something that neither AI nor student alone could do, in the same way that my accountant could not do my 700 pages of taxes without a computer program. She simply couldn’t do it, but she does know how to add, I think. [LAUGHTER]

John: But she doesn’t need to.

José: We do talk numbers all the time, and she’s estimating things. That kind of thing happens all the time. I’m glad.

John: A related concern, though, is that perhaps students are using AI too much at the early levels of skill development, so that they’re not developing critical thinking skills and disciplinary expertise to be able to evaluate the output of generative AI. What are some strategies that we can use to help students develop these skills while working on learning how to use AI tools effectively?

José: The first part, is yes, they absolutely are overusing it. But back to your cheating question, instead of calling that cheating, maybe we should call that overreliance or misuse. Is it really fraud? Is it really intentional deception? Cheating is a very loaded term, and so a student might not necessarily know when they’re overusing it or how they’re undermining their own learning by over reliance or misuse. On a practical level, there are two things that you need to use AI well. One is expertise does matter, that being able to say, “Huh? I don’t think that’s right.” I often say that AI literacy is fundamentally two things. One is asking better questions, and the other is evaluating answers. The two things that we all do, the core of a liberal education has been those two things for 1000s of years, so we all already teach AI literacy, but how do I get expertise if I have this tool that pretends to have expertise? It’s kind of the same question as the calculator problem. And I know the calculator is not a perfect example, but it’s a good example of this. I still need to know how to add to know when the calculator might have made a mistake, and so even though the calculator can do the work, I need to have that experience. So the calculator challenged us in two ways. One is, do I still need to teach long division and addition of long, long lists of numbers? The answer to both of those is not much. I should probably do a little bit, but I don’t have to spend six months like I did just adding up long series of columns. So I have to change what I teach, but I also have to think about the sequence. When do I introduce the calculator? So the question for us is not, do I introduce AI? The question is, when and how and what are the skills that I still need to preserve? Spelling is another one of those. I’m able to write books with a spell checker, and if I had to look up words in a dictionary still like it was 1970, I would be much slower… if I was still using index cards for my bibliography… So, I no longer have to teach the card catalog. Are there skills that I can not teach in order to add the other one? Academics, we love addition, we hate subtraction. [LAUGHTER] We don’t like taking stuff away, but we’re going to have to take something away. But that’s a big question. How do I do that? But I do think we’ve been teaching digital literacy for a while, and we should add AI to that. So the question is, is this true? Although, again, Mike Caulfield’s version of this is, “is this what you think it is?” is a great better question. Is this what you think it is, especially now that you can’t tell because it has six fingers. There’s no more “Oh, it has six fingers. I’m going to show you how to identify AI pictures.” Well, that doesn’t work anymore. So understanding what’s the source? What are the kinds of claims? Do other people say this too? So that’s probably a separate skill from expertise, just finding out what’s true. And again, all of us are doing it on a daily basis, because the news is full of stuff that it’s like, “Is that really true?” And “What’s the source for that?” and “is that picture really real?” So we’re all having to do that. So that should be easy, but the expertise is the harder part. How do I get you to be an expert if the junior level jobs and internships are going away. And so I think that that is a primary question that we should be thinking about. And my rudimentary answer is we need a lot more talk about motivation, a lot more talk about process that “yes, you will have a calculator, but the process of learning to add and to multiply is valuable, and here is why.” And so here’s what we’re going to do. And then I promise you, we will introduce the calculator. It is coming, but you will not be as good a user of that if you don’t first do this. And my analogy to that, so I teach music, and so people wanted to learn how to play jazz pian, and so you would give them these timed tests. I’d say, “okay, E flat minor, what key are we in?” And they’d have to write that. And so those were, like, those old multiplication, you know, 60 seconds, and you’ve got to, like, scribble as fast as you can. “I want to play the piano, why am I…” I said because, if you have to think about what key E flat minor is in, and how many flats that is, the band is already… that time has to be immediately in your fingers. And so in order to do that, I’m going to give you what feels like really rote memorization. Five flats, by the way, is the answer. And unless you see E flat minor and immediately go three, two, and you have that hand ready to go, you can’t converse with me in jazz. So I had to explain to students why I was making them do these, what appeared to be really dumb, like rote third grade math tests, because that will allow you to speak with me. When you see a piece of paper and we’re playing in real time and it’s going, click, click, click, click, E flat minor, F minor, you can change key. You know how to do that because it’s automatic, and so I have to make it automatic for you. So notice how much time I spent convincing you that you had to know how many flats. So that explanation is not something we’re always good at. So that’s not a great answer, but I think it’s the right question.

Rebecca: What you’re talking about is reminding me of a conversation I had with my graduate student a couple weeks ago about changing disciplines and fields and learning the language of a discipline, and how much that actually allowed him to communicate about what he wanted to communicate about this whole time. And so he’s worked on a really great presentation about this [LAUGHTER] exact topic that kind of becoming fluent in the language of the discipline allows you to communicate things that you couldn’t communicate before.

José: And that you can do with AI. There’s a great tool from Stanford called Storm that actually has a little button that allows you to change the disciplinary focus. And so one of my assignments is,”Okay, so pick a topic, pick a question, and go to Storm and then look at it through three disciplinary lenses, and then write an essay about what is the difference? What did you learn? What are the differences in how anthropologists and historians think about this question? So I do think that’s an important piece. And again, it’s often not explicit. We should make it more explicit. In the same way we should make the critical thinking discussion more explicit. For years, we’ve just said, “Oh, they’re learning that. They’re learning critical thinking.” It’s like, “ah?” We did a great study four years ago, and the students were like, “Critical thinking, what’s that?” You just spent four years doing it. It’s like, “but you never use those words.” And so adding the words, “This is critical thinking,” turned out to really help students. So we’ve got to be more explicit about that disciplinary knowledge and why it’s useful and how we’re learning it. And I remember the light bulb in graduate school. I remember sitting in that talk when it was a guest speaker, and all my professors were there trying to outdo each other, and it’s so “Civilization and culture.” And the other guy said “Apollonian and Dionysian.” And it’s like, “Oh, they just want to use their own terms.” It’s like, “Oh, my God, they’re not really arguing. They’re just like, trying to see who’s top dog. And so I remember [LAUGHTER] that light bulb going, “Ah, please.” [LAUGHTER]

Rebecca: Can students use of AI tools help them reduce the equity gaps that students have faced in their prior learning experiences. This kind of goes back to John’s earlier question a little bit.

José: Yeah, so I think the answer is yes, but we have to be careful. So the first is that AI has bias. We have to make sure that everybody knows this, but it’s also the case that humans have bias, and if we were ignoring human bias, we weren’t doing anybody a favor either. So it turns out that AI bias is a little easier to fix if you know what you’re looking for. If I know that AI tells me I should be earning less money because I’m a woman, I need to tell it to respond to my resume like a man. [LAUGHTER] How much should a man make in this job? And then that’s a useful tool. So understanding the bias is even more important than it used to be, because now I can say, “Oh, well, how could I correct this?” My example is, if I said to you, “so rank the candidates for the new position of history professor that you’re searching for,” can you ignore the prestige of where they got their PhD? Uhhh, that’d be “no,” because you’re a human. It’s like, you know, don’t think about the cookies. You can’t not think about something I just mentioned. But in AI, I could say, just rank the candidates based solely on the quality of their teaching, review the faculty based solely on the quality of student feedback. I can do things as a check on equity. I can also do things like so I can make you a bot. So you didn’t take calculus that’s required for this course, or most people have had it. So I’ve created this bot that will help you figure out what you’re missing, or create a bot that will help me, I didn’t take biology before chemistry, and I could do individualized tools. And AI is pretty good at learning, “Well, you tend to make this mistake a lot. This is a grammatical mistake you always make, and so you made this in the last paper,” and one that people don’t think of, which is that most of us, well, all of us, because I do it too, and everybody does it. All of us provide students with way too much feedback at once. [LAUGHTER] Here are 37 things to fix about your paper. And the truth is, you can only do one, one at a time. After you fix that. I’ll give you something else. This hit me when I was trying to relearn tennis a few summers ago, and it was like, move your feet, hold the hand, the grip. It’s like, “Shut up. Just give me some more balls. One thing at a time, let me just put my feet right, and then… So I use AI to take my feedback and what is the most important one thing the students should fix for next time, and then save the rest, because I overdo it. And so I can tell the AI not to give the student too much feedback at once, and it can do it. And I have a… all of us, I think… have a really hard time doing that. So the potential for AI to close equity gaps, to help us see bias, to make more ethical decisions, is there, but it was not going to happen automatically. We have to be very, very careful and very aware of the kinds of things AI gets wrong and the kinds of biases that are built into it, in order to make sure that doesn’t happen. But as a check on human bias, it’s really a pretty amazing new tool that we didn’t used to have.

John: In terms of that issue of feedback, when students are given 20 or 30 different things to correct or to improve in a paper and assignment, they will often choose whatever is the easiest, which is not always what is the most important. And that idea of focusing on the most critical or most important type of feedback makes a lot of sense.

José: Well, I can give an example. So this is a real example from a PhD student who’s like, comes back to me and says, “Oh my god, I handed to my dissertation to my three readers, and I got three different types of feedback. My God, they don’t agree. Is this normal for you people?” Uh, yes, [LAUGHTER] you got contradictory feedback. [LAUGHTER] Congratulations. Welcome to the club. And she’s like, “Well, what do I do? One of them wants me to cut chapter two. The other one wants more. What do I do?” I said, “So, you put the whole thing into AI with the three letters, and you say, ‘so, make a table list all of the things they want me to fix, from easiest to fix to hardest to fix, and then list: Does everybody agree that should be fixed?’ Check, and then another column, if they disagree. What’s the easiest way to make them both a little happy?” Graduation. So easiest to fix, the hardest to fix. So fix the easy stuff first. That’s fine, but an AI here could keep you on track to make sure you actually prioritize. So yeah, here are the three easy things you should fix, because that spelling mistake was terrible. But here is the real issue, the one real thing you should focus on. And I would say students leave a conference with me, and I didn’t know this until AI, but now they go to the AI bot and they say, “Okay, what’s the one thing I really need to fix?” Oh, my God, I didn’t make that clear. And I know that because I can see them talking to my bot about the conversation [LAUGHTER] they had with me.

John: With all the changes that are occurring in terms of the development of AI, we’re beginning to see some shifts in labor markets that are not that well defined yet, but it’s very likely that many of the jobs that students were preparing for in the past may not be there or may not be there in the same way going forward, and jobs are very likely to be changing in the future. I think you’ve already partly addressed this, but how can we prepare students to thrive in a world where the nature of the tasks that they’ll be doing might be changing fairly dramatically in response to more widespread use of AI in many occupations.

José: So, you know, I’ve been saying this for a while, but the future has been unknown for a long time. And so first you said, “Look, your major has never mattered less. I don’t know what the jobs are going to be in five years.” In fact, when I wrote Teaching Naked, my daughter was still in college, and then she became a director of social media, which was not a joke I put in the book because it hadn’t happened yet, but there’s like, oh, wait a second, you could be a director… this didn’t exist five years ago, and now you can direct it. So this isn’t new, that new jobs are changing and being created all the time. The internet destroyed jobs and created lots of IT jobs, but it’s impossible to guess what those are going to be. So in some ways, that’s great news for those of us in the humanities and liberal arts, because it means that the thinking is going to matter. Good use of AI is creative thinking, asking better questions, evaluating answers. Computer Science, it’s hard to know which exactly to do. But that was also true 20 years ago, your degree in the iPhone I was not going to be useful forever, unless you could figure out they’re going to be new iPhones. And so adaptability, flexibility, has always mattered. It’s just it was slower, and now we’re seeing it’s happening more quickly. It is very hard to know what the job market is going to look like, whether it’s going to be we all work three day weeks, whether certain classes of jobs go away. Is AI really taking jobs? It’s clearly going to take some jobs, but the research says that every job is going to change. There’s at least one task. And so for faculty, my first thing is find out what you no longer need to do, whether it’s making a makeup test, grading, drafts of accreditation reports, assessment of student for accreditation, assessing student learning. There’s got to be something that you hate to do that AI could already do better now. My doctor no longer sits at the computer and types, my doctor now gives me eye contact, which is a little creepy, [LAUGHTER] but the evidence says that doctors who use AI transcribers to do the nurse’s notes, the insurance notes, whatever, that they have more cognitive load to focus on patients, and they’re happier, there’s less burnout. So this is a good thing, right? Because no doctor went to insurance school, they went to medical school, so insurance notes are not part of the job I love. So could AI help with that? And my doctor says the AI is now better, the first six months, he checked it and checked it, but it turned out he was looking stuff up, because the AI is better at it. So what could faculty do that AI is already better at? The department schedule, chairs? Because that’s what’s going to happen, or the bibliography, the literature review, keeping track of what are the latest trends. So that should give you time to do something else. And for faculty that will learn a bit about AI, because you’ve got a few hours back, but I think for students, the question is, how can you be constantly thinking about what else you could do, how your job is changing. I’ll give you one example. So in the old days, if I had a new product or I needed to know how to price my product, I would send a group of interns out to various cities to do focus groups. Go find 12 people at the supermarket and give them a taste, see if they would pay $4.99 for 12 ounces of this. Now I can do that with AI. You’re a 35 year old suburban soccer mom and you live in Oklahoma, and it can give you the synthetic personas to do marketing. So on the one hand you say, “Oh, I’m going to lose my job.” Well, no, because you’re going to go back to your boss and say, Okay, boss, so instead of doing 10 focus groups. I did 1000. I did them in every state, and I did them by year. I did them for every year between 30 and 40, and I did them for rural. And so that’s actually happening. So somebody is setting up synthetic personas to do marketing focus groups for their products, and they’re now able to do work of much higher quality than they were. So there’s still a job, but the job is now different than it was, and so I would classify that as creative thinking that’s raising standards but also how could I do this, not just more efficiently, how could I do this better? What do I want? I want to know how much to charge for my product. What could I do to get better data? And the answer is, “Oh, I could create 1000 synthetic AI personas to do this market research and go back to my boss with way more data than she was expecting.” Those are the assignments I like, too, right? So I might give students an assignment and say, “Okay, so you need to figure out a way to use AI to do something you couldn’t do by yourself. How do you make this better? What else could you now do that you couldn’t do before?” And that’s thinking, that’s the critical thinking, part. And so the process becomes important. It’s not just did you produce this thing, but how did you think about it? How did you make sure it was right? How did you validate? Those are going to be really important questions in the future. Did you validate? Did you make it better? We should be able to do that. We love that stuff.

Rebecca: One of the things that we’ve talked a bit about today is the rapid amount of change, change in what jobs look like, changes in tools. It’s hard to keep up…

José: Impossible.

Rebecca: Right. So what are some low effort and high impact AI practices that faculty might explore if they want to get started, but haven’t quite gotten there yet.

José: Well, the first thing I think you need to do is to try it in your own life. I actually think that just try an AI browser, try shopping, trying to see if AI could help you buy a new subwoofer, buy appropriate gifts for your kids or whatever. I have a really hard relative, Uncle Larry, plays the ukulele, and he likes whiskey, but I got him that last year. Give me 10 ideas for new gifts. Link me to the website. Shopping is really changing, so just finding a way to use it. So we have this website: weteachwithai.com. We have lots of models, lots of tools. Try a literature search with Undermind. That will change your life. Try FutureHouse, if you’ve not tried that, if you’re a STEM person. Try some of these tools. And start to think, “Aha.” Because if you try a disciplinary tool, right? We talked about disciplines earlier, you’re think, “Aha, this is going to change how experiments are run. This is going to change how literature search is done. This is going to change how verification is done.” And now you have the basis for rethinking your assignments. But the easiest thing for faculty to do is to take your syllabus, and if you’re nervous about putting your whole syllabus in, then start with your academic integrity policy, take your cheating policy, put it into AI and say, evaluate this as if you were… and then put the description of the students in your class, right, 18-year olds at Nebraska City College, whatever, put in the description of your students and then say what might be insensitive or unclear. How could I make this policy more motivating or more meaningful to and then describe your students. That works for every assignment, it works for your syllabus. In fact, one thing you can do is build a course profile. So I build a course profile. So I have 64 students. I have three who have this accommodation. I have this student who didn’t take calculus. I put in the details. Then maybe even I asked them what they like. I’ll come back to that. And then I say, so is there anything about this reading list or this assignment that is not going to feel inclusive to my students. I’m teaching engineering, and I didn’t used to have a lot of women. Now I have more women, but I’m using the same syllabus from 1975, could I change some of the examples so they might be more inclusive of a more international or gender diverse group of students? So get feedback from your students. It’s a focus group, essentially, right? Because you don’t know… you’ve been here too long. You like school so much, you’re still here. You’re weird, all of those things. So if I want to know how an 18-year old would respond to my assignment, I need to find an 18-year old. So those of us who had kids go through college found that very useful. It’s like, hey, what do you think of this? But once they graduate, it’s like, “Oh, my focus group is gone.” So now I could use AI to get feedback. So a course profile is a great way to do that, and that’s low-hanging fruit.

John: So you’ve suggested a few ways in which faculty can use AI to improve their teaching. Are there other things they can do to update their courses, to make them more inclusive, etc?

José: Yeah, I have a prompt on the weteachwithAI website that says. “So here’s my syllabus. I want to update my syllabus. I’m really skeptical about AI, but I know students are using AI. So what are some things I need to know? How do I update my policies? You give me 10 ideas for how to create new assignments that might prepare students for this new world. And by the way, you’re an expert.” Learning to prompt, right, recognizing that you have to tell it it’s an expert, is useful. So I think that’s a pretty easy thing to do. Another thing you could do is customize your assignments. Ask AI, “I need an idea for a 10-minute activity to break up this lecture. I need an idea for new assignments, or I have this assignment, but I have 50 students. I know they have different interests. Not all of them are majors, some of them are pre-med. Could you create different versions of this, one version of the problem set for pre-meds, one for this, one for that?” Because nobody really cares about Train A leaving the station and going 20 miles an hour faster than train…. Right? Nobody cares. So why not? The Republicans are registering 20 voters an hour and the Democrats are registering… It’s the same math, but the research says the students were going to do that problem more because it feels like a poli sci problem, or the wide receiver you’re covering runs 30 miles an hour and you’re only…, that feels more like a football problem. And so it turns out that matters. So you could even go to the extent of customizing every assignment for every student. Do a survey before class or the first day of class. So give me an alias. I don’t have to put your name in the AI, but give me an alias and then tell me what motivates you to do your best work. What do you want to be when you grow up? What are your favorite colors? What’s your favorite sports team? What are your favorite hobbies? And then I feed my generic assignment with that and the spreadsheet, I say, now create an individualized assignment with a unique link that you will then email to all of the students individually, that’s a customized version of this assignment. You can also do this in class. So an example: “So write a five page paper on Hamlet.” Okay, so students are like, “Oh, really?” So first what I want you to do is, I want you to tell the AI a bit about what really motivates you. Tell it about your passions for baseball or dancing or whatever it is, and then ask it, how could you customize this assignment so that you could write a paper about Hamlet that overlaps with what really motivates you? Could you write a paper on Hamlet and baseball or Hamlet, using analogies for whatever, and so AI is actually really good at that creative back and forth, because it hallucinates. It makes stuff up. It’s creative. So that’s the kind of way where I can get students to increase their motivation, more customization of their assignment, because they’re using an AI to create and again, I couldn’t do that at scale with 600 students, but with AI, I can customize 600 assignments just as fast as I can customize three.

Rebecca: You’re starting to hint at this, but if faculty implement some of the strategies you talked about today and are in your book, what types of changes would you expect to see in your classroom and in the student learning outcomes?

José: Well, I think that we have two problems. One is that we charge a lot of money for something that’s now out of date. If you’re still delivering content in a lecture, there are cheaper ways to do that. If you’re giving a credential, there are cheaper ways to get the credential. But if what we’re teaching is an experience of critical thinking, of being with other people, of learning about diversity, we should double down on that part, and we can outsource again, not unlike I talked about in Teaching Naked and the internet, but it didn’t quite happen with the internet, right? But we could outsource some of the content acquisition. They could do things outside of class to get first contact with content. And so I do think that classrooms will probably physically change. We do not need 600-seat lecture halls anymore. We need smaller classrooms. We may not need to meet as often with students, but we do want to meet them in smaller groups. So I think that’s going to change, but I think more face-to-face human reactions. If you have an asynchronous course that was mostly online or asynchronous, most of those students are within a few 100 miles. They are fairly local. I was a consultant for one state, and they were having this problem because the students, they’re spread out. And I said, “Well, why are you moving the students around? Move the faculty around. You have seven campuses in your state. The faculty could go to a different campus a day and meet with students, and then the rest of it is online already.” So we have to think differently about what our classrooms look like, what we do in those classrooms. But I think that’s going to be the harder change. Certainly, AI could do grading of papers. There’s a whole lot of caveats to that, but AI could do content delivery. Instead of having to read the chapter, work with my bot that’s interactive, an interactive textbook instead of a midterm. Maybe I have you talk to Einstein, and when Einstein thinks you know enough about thermodynamics, the chat bot puts a grade in the grade book. So those things I think could be automated if we do them carefully. The bit we can’t automate is the “I believe you can do it” piece. “I believe in you, and I’m a human. I believe in you. You can do this.” That bit we can’t outsource. And so the question is, how do we make sure we have time for that. My example is advising. So we think we’re advising. The student comes into our office for a 20-minute meeting, and we go, you don’t have a prerequisite, but you want to study abroad next spring, so you have to take this course now. Oh, you don’t like vampires, and you want to switch? Well, let’s find another sec, right? And we spend 20 minutes adjusting their schedule, and it’s like, “Oh, bye.” [LAUGHTER] And we never got to ask them, “How are ya? How do you feel? Do you have friends?” That’s the mentoring piece. And what we do often is we do administration stuff. Is your schedule right? Do you have the right prerequisite? I have to sign this. That’s administration. So if we separate administration from real mentoring, perhaps I now have a 20-minute mentoring conversation with you and say, “You know so AI is going to make sure you have the right prerequisites, and it’s going to adjust your schedule. And so I’m not going to do that. How are you?” Not everybody can do that, by the way. We have some faculty who are not good at relationships. You used to be able to skate by with, “I’m a content expert. I got my three Nobel Prizes. I’m just going to lecture.” I think that’s going to be harder. So I think that we’re going to see changes to everything about the campus, how it looks physically, how we divide up our time, what people do with students. And I do finally think the stand and deliver lecture is probably going to finally, maybe, go away. Maybe.

John: Turning just a little bit to institutional policies. Are there any sort of policies you’d recommend for institutions in terms of institutional policies with AI. Many campuses have introduced syllabus requirements, that there be an AI statement or something to that effect. Some campuses have gone a little bit further. Are there any guidelines that you’d suggest for campuses that would involve best practices, currently, in terms of AI use?

José: Yeah. So the good news is, the AAC&U has been doing this institute. This is, I think, the third year, and so we have 180 campuses, so we’re seeing a lot of what people are doing. So the first is, last year, everybody was worried about policy. So I would worry less about policy, because policy is changing. It’s not a bad idea to make sure everybody has a syllabus statement, but lots of people will just put “No AI,” and then they think they’re done. So I actually think the first place to start is with control. So I call this CLEAR. So C is for controls. Do I have a safe AI? Do I know which AI i can use? Can I put student data in? Can I not? Do I have to use CoPilot? Or if I’m not going to use CoPilot, what can I use? And what data can I put in there? Because people are confused and they’re told, just use CoPilot… But I want to use Nano Banana. Well, that’s okay, as long as you’re not putting student data in. So understanding what the controls are. L, is for learning. You’ve got to give them places to play. E is for examples. How are you using it in your course? And then A is for adoption. So we need some mechanism for Okay, let’s run a pilot. Let’s do that. Let’s try that. And then R is for review. Did this help or did it hurt? Oh, that was bad. But,there’s going to be failure. This is not all going to work, but in order to figure out what does work, just like anybody who builds… I think it’s Adidas who has a failure funeral when shoes don’t work, they acknowledge that not every pair of shoes is going to be a best seller, not everything we do is going to work. So we have to be able to experiment and try and forgive each other, and be able to have a climate where we know what’s safe. We have some examples, we’re all learning, and then we review to say, “Oh, we tried it twice, because you can’t try it once.” I mean, some things you can, but a lot of the times where we think, Oh, I tried this new thing in class and it didn’t work. So yeah, that’s because the first time you did it, you were crap at it. You’ve been lecturing for 20 years. And so you tried this new active learning thing, and it didn’t work because you didn’t introduce it right, you didn’t set it up right? You aren’t good at it. Try it again. [LAUGHTER] You’ll be better at it next time. And so I think that for teaching, we often think that teaching is just content. And I discovered when I started doing corporate work and I had to do the same 3-hour presentation 35 times in a row, [LAUGHTER] that it got better by the 34th or the 35th time, that actually practicing… I wasn’t changing the content. I was just getting better at the delivery and the management of the client, all those sorts of things. And that rarely happens in higher ed, where we do the same thing over and over again. We get feedback, and we try to make the activity and the learning better, and not just, “Oh, well, I’ll do that next year and try some new thing.” So I would worry a little less about policy and a little more about building the right culture where people are having the right conversations or experimenting. I do think we’re starting to have the curriculum conversation, which is, where does it go? I think people now recognize, okay, I can’t graduate students without any AI. That’s got to be someplace. So the first place to start is the senior seminar, because they’re about to go look for jobs, and so they should know how to do a practice mock interview with an AI before they go: give me a 30-minute mock interview in the format that Microsoft uses for my interview next Tuesday. Here’s the job description. That’s an easy thing to do with an AI and have students practice. But it’s also, read between the lines of this job description to tell me what they’re really looking for, so I can write a better cover letter. AI can read between the lines. So that’s cool. And also, how is the discipline changing? Think about it, you just spent four years as an accounting major, and then Excel spreadsheet gets introduced when you’re a junior, but the curriculum can’t catch up because, like, well, we don’t teach that, because it didn’t exist when you started. Four years from now, maybe. So the seniors’ capstone is the place to say, well, you know what, this new thing just happened. It’s called a spreadsheet, and I’m going to introduce you to the spreadsheet, because you’re an accountant. So that’s a good place to say, Okay, I still need to learn how to do all those other skills by hand, but before you graduate, and that means you’ve got at least one person in every department who is having to keep up with what is going to happen when our students graduate, and what are they no longer going to be asked to do, and what new thing will they be asked to do that we might need to prepare them for. So, senior seminar is a great thing to say, “Let’s put some AI there.” Probably at the freshman year too, about… again, I would redefine cheating. I would think about it as what’s misuse and what’s really fraud. Why does integrity matter? Why do credits matter? It’s the same thing with the bibliography. That’s not about academic integrity. You go to the movies and what do they do at the end? They show you the credits. Is that academic integrity? No, that’s the movies, right? But telling people who gets credit for this matters, and students get that, right? They really care about that. If you steal somebody else’s TikTok, that’s not academic integrity, but it matters. So there are probably other places you need to do this, but I don’t think you can have one policy for everybody. I am noticing that some universities are now having a policy that you can no longer ban the use of AI for specific things. In other words, you can ban AI, but you can’t ban it for feedback, or you can’t ban it for brainstorming. So they’re limiting, because students were going from all AI to no AI, and it’s like, “I’m confused.” So nobody can ban AI for everything, in the same way that you can’t ban a spell checker, right? We don’t do that anymore. We used to, we used to ban pencils and erasers too. We didn’t like the typewriter either. But we’ve had a long history of this. It’s going to change everything. Yep, and it did.

Rebecca: So going back to your idea of controls, rather than really thinking about policies, but giving some boundaries on things, you mentioned, identifying specific tools that maybe people are allowed to use, what kind of data they can put into such tools. Paid services often have more services or more capabilities, and so in the interest of equity, should institutions adopt some sort of standardized tool that everyone then has access to?

José: Ah… it’s a lot of money. So I do think that we need to think carefully about those issues. It may be the case. The problem is that Microsoft CoPilot is expensive and you buy one tool. So I think the first thing is for people to understand what happens to data when you put it in if you’re already using Microsoft on your computer, and you wrote your dissertation on Microsoft and you use iCloud, or you used Microsoft 365, OneDrive, or you used Google Docs to write your dissertation, it’s already in the AI. You have much bigger privacy concerns when you talk in your car. There are other things that we need to talk about for privacy. So I think the first step is helping people understand what does happen to your data when you put it in an AI and which AI. And by the way, there are these controls. If you open your settings, you can turn some things off… not sure I trust them… but you need to know that the default in Claude is off, but the default in ChatGPT is on, and that will probably change tomorrow. So you need to be checking your settings, and you need to be thinking about what kind of data is it ethical and legal to put in here? And do I want to do that? If I do that, then there are a lot of free tools I could use. So I think step one is not saying, “Do whatever you want, but only do it in this tool,” because then everybody’s an idiot. Much better to educate people, that’s what we do, and to say so let me educate you as to what the tools do and how they do it, and what are the parameters. And then you can make informed decisions about whether or not you want to use free Gemini twice a day, which is all [LAUGHTER] you can use in the best model, but at least you have that. And then you can switch to ChatGPT for your three times a day or et cetera. And we’re going to have this model, and you can always use this model for this kind of thing. But I think if you don’t also educate people as to how this works, then having one tool for everybody is just a waste of money, because not everybody’s going to use it. People are going to use their favorite tool anyway, and they’re going to use it poorly and with risk. So the first question, the way to reduce your liability is to educate, not to restrict. And so I would start with that, I like BoodleBox because I think the pay structure is reasonable. It’s a used-based model. It gives you access to lots of different models, it’s not just only ChatGPT or Gemini, because one of the things we now know is that Claude is better at Excel than CoPilot, and that it used to be the best writer, but now ChatGPT is a better writer, and Claude is a little verbose, and Gemini does other more…. So they are distinguishing themselves. They’re doing different things. And of course, we have all the millions of APIs that really do different things, and so I don’t think, for the moment, anybody can get by with just using one model. I mean, yeah, you should try making a picture in Gemini and writing text. That’s good. But we’re in the AskJeeves, AltaVista phase. [LAUGHTER] I don’t know where we’re going to end up. And so for the moment, it’s useful to try a couple of things if it doesn’t work in one try another, but to understand how data and privacy work.

John: And that reminds me of Dogpile, I think that was the name of it, where if you put a query in there, it would search all of the major tools, [LAUGHTER] which sounds like perhaps the best way of approaching this now.

José: Yeah, and there are tools that do that. POE will do that, but I also think that it’s not just about getting in it because you have to follow up. Iteration is a part of good usage. And so picking the right tool is important, but mostly following up. I was doing some shopping the other day, and I had a really odd problem. I have this old set of speakers and an amp from the 1990s so I needed a new piece of equipment. So I tried Gemini, ChatGPT. I was using Comet. I tried different things, and I didn’t know what the answer should be, but I got pretty good advice. But let me just try this over here. Let me try changing the prompt a little bit, so I think that sort of skill is going to be necessary for everybody to manage, in the same way that digital literacy, not everything you see on the internet is true.

Rebecca: What?

José: I know, I know. It’s hard.

John: Well, we always end with the question: “What’s next?” …which is an especially important question in addressing AI.

José: Oh gosh, yeah, nap would be the right thing. Well, here’s what I think. So I think what’s next is that we’re about to see lots of new competition from places you didn’t expect. This one. I do know, we’re going to see a $6,000 eMBA from an accredited university rolled out in the next couple of weeks, the whole degree. So it’s the professors have been turned into AI avatars, so it’s scalable. So it’s cheaper than your MBA [LAUGHTER] or even your eMBA, and they’re hoping to scale it. So we’re going to see degrees that are totally AI, that are going to be cheap and scalable. And this is something new, because traditionally in strategy, you can either be customized and expensive or low cost. Can’t be both. But AI allows you to be low cost and customized. So your new competition is an entirely new class of things. On the other end, we’re going to see boutique institutions. You’re going to see Harvard. They don’t have to change because they’re Harvard. So we have in-person classes. We do this, but they’re expensive. So the question is, for most of us, where in that spectrum are you going to be? Most of us are not Harvard, so we can’t charge what they charge, and then have boutique. So are we organic vegan boutique, or are we, you know, mass? So most of us are going to be neither extreme, but those two things are coming at us, and so the market is about to differentiate or spread. And so for most places, thinking about what kind of institution should we be? Where are we going to plant our flag? And it’s not whether or not we’re going to have AI for most of us, it’s how much and where. Harvard could ban AI and get away with it and give you a four-year degree with no AI because they’re selling a credential, but most of us cannot do that.

Rebecca: Well, thank you so much. This has been a great conversation. We appreciate you joining us today.

José: I just make stuff up as I go along. [LAUGHTER]

Rebecca: So does AI. [LAUGHTER]

José: And that’s why we’re both creative people [LAUGHTER], or creative entities, I guess.

Rebecca: Beings?

José: I don’t know. [LAUGHTER]

Rebecca: I don’t know. [LAUGHTER]

John: And by the time we release this, the second edition of your book will be out. In fact, my copy is arriving in my mail tomorrow. I’m looking forward to the second edition.

José: Yeah, December 2 is the drop date, so Amazon should switch over everything, it should switch to the second edition tomorrow, and there’s a lot more. We didn’t think it was going to be 40% new, but it is. We thought, oh, we’ll make some updates and we’ll fix this. It’s like, “Oh God, scrap that, whole new chapter.” So it’s a thicker book with a lot more than we thought it was going to be.

John: As I think has happened with AI in general, it’s a lot more than many people thought it was going to be when it first appeared.

José: There you go.

John: Thank you.

Rebecca: Thank you.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on Apple Podcasts or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

John: Editing assistance provided by Ryan Metzler.

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420. Teaching from the Same Side

Antagonistic relationships with students are not uncommon—there is a history of faculty distrust of students. In this episode Michelle Miller joins us to discuss a same-side approach where faculty and students work together in support of student learning.

Michelle is a Professor of Psychological Sciences and President’s Distinguished Teaching Fellow at Northern Arizona University. She is the author of Minds Online: Teaching Effectively with Technology, Remembering and Forgetting in the Age of Technology: Teaching, Learning, and the Science of Memory in a Wired World and A Teacher’s Guide to Learning Students’ Names: Why You Should, Why It’s Hard, How You Can. Michelle is also a frequent contributor of articles on teaching and learning in higher education to a variety of publications including The Chronicle of Higher Ed and is the co-editor with James Lang of the Teaching, Engaging, and Thriving in Higher Ed Series at Oklahoma University Press.

Show Notes

Transcript

John: Antagonistic relationships with students are not uncommon—there is a history of faculty distrust of students. In this episode we discuss a same-side approach where faculty and students work together in support of student learning.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

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Rebecca: Our guest today is Michelle Miller. Michelle is a Professor of Psychological Sciences and President’s Distinguished Teaching Fellow at Northern Arizona University. She is the author of Minds Online: Teaching Effectively with Technology, Remembering and Forgetting in the Age of Technology: Teaching, Learning, and the Science of Memory in a Wired World and A Teacher’s Guide to Learning Students’ Names: Why You Should, Why It’s Hard, How You Can. Michelle is also a frequent contributor of articles on teaching and learning in higher education to a variety of publications including The Chronicle of Higher Ed and is the co-editor with James Lang of the Teaching, Engaging, and Thriving in Higher Ed Series at Oklahoma University Press. Welcome back. Michelle.

Michelle: Hi, thanks. It’s great to be here. Thanks for the chance to speak with you today.

John: It’s great to talk to you. It’s been too long. Today’s teas are:… Michelle, are you drinking tea?

Michelle: I am not. I had all great intentions, and one thing led to another, and our time was upon us, and so I will be drinking a nice, tall glass of water

Rebecca: Again, the foundation of tea. I have Lady Grey today, John.

John: And I have ginger peach green tea today.

Rebecca: Nice. So we invited you here today to discuss a workshop that you’ve been offering recently on teaching from the same side. What do you mean by teaching from the same side.

Michelle: So I want to just say right off the top here, it’s not like a formal framework or a theory or something like that, it’s really one resonant phrase that kept coming to the top of my mind to bring together a number of themes and ideas and even philosophies that I’m seeing converging out there in the world of higher education, pedagogy and course design. And so when I look at all the roots, I think of things like Pedagogy of Kindness, Cate Denial’s wonderful book and framework. I think about the idea of relentless welcome that was talked about in Peter Felton and Leo Lambert’s book, even some themes that come up from ungrading and alternative grading, all of which are feeding into this idea of: “Are there strategies? Are there practices that are essentially more adversarial than they need to be in our relationships with students and what might we try instead, and what can be some of the outcomes?” So those are some of the things that pulled together and have started again to come to the forefront of my mind as I’ve talked about this with faculty. So, teaching from the same side, itself, just the phrase, it’s also something that I wrote about in a newsletter issue from a couple of years back, and it keeps coming back to my mind, and I think it continues to resonate with readers of that newsletter. I think I got a lot more traction with readers that I have with some other ideas or themes or discussions that I’ve put out there in the past. That’s what got me thinking a little bit more about some fundamental realignments that can take place in our ideas about why students are taking our classes, our ability to meld those goals and find common ground with the goals that we have for them, and to even interrogate and question some practices that we may take for granted, even things like how we frame policies in our syllabus, what those policies even are, and how we think about drawing students into the concepts and material that we want to share with them as excited, engaged teachers ourselves.

John: It makes so much sense that we should share the same goals as our students, that we want our students to learn, and they want to learn. Yet a lot of faculty come into teaching with this adversarial approach. And Cate Denial talked about that in her book at the beginning, how she was encouraged to not trust students so much. And I remember getting a very similar induction into academia from colleagues. Why is an adversarial teaching approach or teaching relationship so common?

Michelle: Well, I really like how you talked about your formative experiences as a college instructor. And I think even for those of us like myself, where it’s: “ah, that was decades ago. How could that still be affecting me today?” But that’s what formative experiences do. They set us on a track, and they put us in a mindset that may be with us for a lot longer than we realize. So I think it’s really productive to think back, and I encourage faculty to do that as well. When I do get to talk to folks about this and work with them, I say, “Well, what were some of your early experiences, both as a student and as a budding, upcoming instructor?” And yes, like so many of us, I was told explicitly and implicitly at every turn, “Well, you got to keep an eye on those students. Your job is to choose the goals and the content and make the demands on the students.” We are the experts in the room. It makes sense that we would be leaders in that way. But then that turns into the sense of and you can absolutely expect that students don’t want that. I’ve heard different variations on: students just want the easy points, they want to check a box, they want to get a credential, go on to have a job and not intellectually engage. And so, hear that over and over and over, and you’re encouraged, and maybe it’s even valorized in certain cultures, certain departments, certain institutions, that the more you can push that onto students, the better instructor you are. And so I think many of us are questioning that, but we may not have some better ideas or anything concrete to replace it with, or we’re concerned what would happen if I changed this policy or took a different approach? And I’ll say that I also had an experience I’m just realizing now I’ve been thinking back to this experience. It was actually the very first time I ever taught a course as the instructor of record, and it was fraught with all kinds of stresses, as you might imagine [LAUGHTER], and there were definitely times when I felt that what I wanted was mismatched with what students wanted, and that we were on different sides, but it was long enough ago that I’m comfortable even sharing the particular conflict that happened. So I had a teaching assistant in this class, and the way it played out, the teaching assistant was about my same age, which was already kind of fraught enough, so I’m trying to navigate this relationship with him, and he is quite naturally trying to step up and be helpful and tell me what to do and what he thought I was frankly doing wrong in the course. And we had had a lot of student feedback coming in over and over that students, they weren’t happy with the course, but there was one thing in particular that they kind of wanted, and I looked, it was like, “Well, that’s an easy fix.” It just had to do with how many points and how fine grained of feedback they were getting on this one recurring assignment. I was like, “Well, we could do that if we change this midstream and it works better for everybody. Why not?” And my teaching assistant and I had a confrontation in my office. I mean, I remember it quite well. It w as the sort of where you’re both standing up on other sides of the desk and raising your voices at each other. And he said, flat out: “If you do this, regardless of what the change is, if you let those students know that they can ask you for something and that you’ll give in…” his words… “then you’ve lost it. The students are going to be in charge from here on out, and that’s going to be it for this semester. That is what will happen if you do this.” And I don’t see a good reason not to do it, and I’m going to try it, and we tried it. And what do you know? Students were happier and satisfied. We quit getting those same emails every single week, and it was fine. If anything, the level of respect and willingness to put forth productive effort improved. It didn’t go away. So I had the benefit of having that, but it’s something that I still had to tuck away and return to all these many years later and occasionally still do to remind myself that sometimes it’s a matter of just trying it. So even if we’re kind of dissatisfied with an older, adversarial philosophy, there are ways to experiment and find better approaches that meet our needs and our goals and our aspirations as the experts in the room, but also meet students’ needs a lot better.

Rebecca: We see a lot of examples where this us versus them relationship comes up. We see it on campuses, between faculty and administration, between students and faculty in a lot of different contexts. What’s the value of trying something different and not having this us versus them mindset.

Michelle: Well, the other really indelible experience and tipping point that I had around this does it have to be us versus them thought process was during remote emergency instruction. So during the pandemic itself, where that case, I think, like for so many of us, it wasn’t even a matter of like, well, maybe I could take something good and make it even better, that we could accrue benefits. I think we were in survival mode. I know I was. I had a handle on the technology. I think I was probably pretty well positioned, but I still had this experience, as many of us did in spring of 2020, going, “Oh, everything that I planned out and I was going to do and all the boxes I was going to check, because that’s what I always do, we can’t do that anymore.” And I just felt the ground fall out from underneath of me. I’m kind of going, Well, how do I choose? [LAUGHTER] And if we can only do some of these things and not a lot of the others, how can I make the right decisions, and part of it is realizing…[LAUGHTER] giving yourself a little bit of grace, and saying, “Well, you do the best you can, and not all the decisions are going to be right.” But I kept returning to that guiding beacon of, “why did students take this class in the first place?” None of us anticipated how it was going to play out when we all signed on for this. But what were the most important takeaways that they needed and wanted to get? And I just was like, “look, whatever the activity or learning objective was, if it aligns better with that, what brought them to the course in the first place? That’s what we’ll do, and other things are going to take the back burner or go away.” So I think that was one real benefit of when we know we need to revise something and not everything can happen, it can be a prioritization tool. But, what I sense is drawing in some of my fellow faculty to this is the idea of that better and more welcoming atmosphere and the possibility of taking more of our contact and conversations with students out of the realm of like the negotiation over points. “If you do this, I will give you that.” I don’t think any of us are really in teaching and getting inspired by conversations like that. sometimes they have to happen, but to have fewer of those and more of “I am struggling with the material. I’m worried about how this is turning out. I don’t know what to do next,” and me being able to step in and say, “Ah, I can help you,” because we are fundamentally on the same side. And even up to yesterday, when a student was asking me something kind of involved about a test grade, and could we do this? I had to take a breath, step back and say, “Okay, what moves her closer to the common goal of her learning about and getting excited about psychology, which is what we’re doing in intro to psych, and what would move her further away from that?” And yeah, more of a same-side solution, without getting too far into the weeds of what it was, I think we hit on something, and I saw a little bit of a light come up for her as well. Now, I think non-adversarial teaching approaches of different kinds are starting to make it into scholarship and teaching and learning and other sorts of literature. But here too, I want to be upfront and say, Hey, I don’t think that we can point to 20 research studies and five meta-analyses showing, well, if you tweak this one thing about your mindset or philosophy, that students are going to attain X, Y and Z. I hope it happens. But right now, I’m in that, to me, exciting and sometimes intimidating state of like, I think there’s something to this, but we just have to keep working working with it.

Rebecca: Minimally, maybe you’ll just be happier. [LAUGHTER]

Michelle: …minimally happier as an instructor. Yes, that’s not about just saying anything goes or let’s always be buddy buddy, and I never want to have that conversation about your grades. It’s not that so much. I think it’s a matter of balance and realizing how even subtly telegraphing or communicating to students like, yeah, no, I said it was all about the learning, I mean that and the points, all that will shake out [LAUGHTER] in the end, and I’m actually willing to act accordingly and keep on that talking point. That really does start to make them step back and say, like, “Oh, actually, this is different, and I think I like it.”

John: Earlier you mentioned that so many of the discussions among faculty are with perceptions of declining student engagement, less student motivation, and students seeing education primarily as a means to a degree and checking off that box so they can move on to the next stage. And there are some surveys that indicate that students today see less connection between what they’re learning and their future lives and careers. Might the same-side approach help support an environment where it’s easier, perhaps, to motivate students,

Michelle: Right, so student motivation. And here too, it’s sometimes, even to this day, still like a little uncomfortable to me as a cognitive psychologist and one who comes from that tradition and sort of side of our psychology. But, as I frequently share about Minds Online. I realized just in the course of writing that first book, which is very cognitively oriented, we talk about memory, we talk about transfer of thinking skills and all this stuff. But I was like, “Oh, wait, if we don’t also talk about why students are doing all this great evidence-based [LAUGHTER] coursework in the first place, then why are we here?” So yeah, just acknowledging that, and reminding myself pretty much every day as an instructor that yes, I do have to think about this. So there is that perception. And I’m not, first of all going to necessarily just totally turn away from somebody else’s authentic experience and say, “This is what my students are telling me, but I respectfully also submit that when I really started reflecting on it, my experience, even recently with students, has not fit that mold of like, “Well, Professor, can’t you just not take up my time, give me my points and let me go on my merry way to a job.” I have students expressing a very diverse range of goals. Some have not formulated goals. They’re not trying to tick a box to get a job. They don’t know what the job is yet. They’re not even sure what credential they want to get. So I think in the right environment, if you know what to look for, and you’re primed to look for it, that you will see that students they do want to learn. Now do they always act in accordance with high intellectual ideals that we start the semester with? No, and I would submit that none of us do. It’s just not how human beings work. But there is a core and a well of authentic intrinsic engagement. But actions need to follow those ideals. So we talk about motivation. I do keep coming back to and frequently sharing with my fellow faculty two old good solid aspects of motivation theory that just seem to work time and again. And one of them is actually getting a lot of new air time as well, and sort of a revival of interest. So I can share those with you, and I’ll hit the real high spots of these. First of all, self-determination theory, our old friend… and all of the motivation theories, by the way too… they also really bring home an important point, which is not to think about motivation in terms of “you’re a motivated person,” or “you aren’t.” Motivation theory just really looks at the conditions of the environment and the setting, which is great news for us teachers, because students don’t have to walk in, just motivated people. They can respond to the cues and the incentives we give them. So self-determination theory is we’re more motivated when we have autonomy and choice in what we do, we have some sense of mastery, or that we’re getting better at what we’re learning, and there’s relatedness or social components, so somebody else out there cares [LAUGHTER] that I’m getting better at whatever this thing is. And I’ve just seen informally, but it’s a very strong impression that I have over the last few years of like scholarship of teaching and learning and learning and learning sciences research, lots of folks are discovering or rediscovering these principles and say, “Well, what happens if we actually bake these into, say, an online class? What happens to student achievement, especially around the autonomy and choice part?” And that’s one that too, that used to be really tough to do. I tried building all kinds of choices and saying, “Well, maybe students can be graded more on tests or weight their assignments more heavily.” I tried that many years ago, and it was so hard to do and track, and now, with better technology tools, we can say, “Why didn’t you pick this? This is your strength and you want to pursue it. Do that, or here’s a fork in the road, pick A or B.” So those things can really elicit just some basic, more motivated behavior. So there’s that, and then there’s always intrinsic and extrinsic motivation. Lots of us say, like, you don’t have to just rely on intrinsic motivation and hope that it will be there. There’s ways to kind of promote that, and it doesn’t mean that you have to get rid of all grade or other kinds of incentives. So I’ve been playing around with different ways to spark that intrinsic motivation, some sneaky ones that psychologists know about, and also some ones that I think lots of us hit on through our teaching experience, things like introducing surprise or asking students to predict, rather than always just telling them what the outcome is, so that can help build that over time.

Rebecca: Were there some sneaky ones you were going to share?

Michelle: Well, see how I did that. [LAUGHTER]

John: Is there a secret handshake or something needed for these?

Michelle: Oh, it is. It is, it walks a fine line between psychology and perhaps a little bit of manipulation, but people can decide if this is in their comfort zone or not. It has a terrible name, which is the “hypocrisy effect,” but has wonderful outcomes. So essentially, it’s a way to try to induce attitude change by getting people to act in accordance to what we’ve said or done before. So we all kind of naturally like to be consistent. If we say it, we tend to start to believe it over time. So there’s ways of doing this, essentially getting students to endorse or identify for themselves the value of either course features or things they’re learning about. Like I have a colleague here at NAU who, years back, was teaching a first-year seminar and it’s a pop culture topic. I won’t get too deep into what it was, but you might look at that and say, “Oh, sure, it’s inherently interesting.” Then again, students may look at it and say, “Well, maybe I should spend more time actually studying in this required chemistry class” or something. And maybe their families are even saying, like, “Why are you taking that?” So, right from the beginning, what he did is he asked students to write a letter home. I don’t know whether they sent it or not, but this is a classic technique to tap into this. So that was the assignment: write to your family and tell them why you’re taking a class in this thing that, on the face of it, might seem a little frivolous, and talk about the skills you’re going to acquire and how that’s going to help you in everything you’re going to do to make the most of your college education from here on out. So, that could be a way to spark authentic buy-in to: “Yeah, this is why I am actually going to put effort into this class,” or in my case, I hit on this with an assignment that does double duty, trying to get more investment in using class time and staking more of the grade on that without doing very traditional participation grading. So they do a reflection on what they’ve been learning over the last two weeks. And one of the prompts that’s in there does ask them like, “What’s your favorite learning?” and yeah, I’m leaning on them pretty heavily.[LAUGHTER] It’s a little heavy handed to say, “Tell me what you like.” But what does that do? You come up with something. I mean, students do have the option. If they’re like, “this is not doing it for me,” [LAUGHTER] I won’t take that personally, but most do find something. And it’s a good fit for intro to psych, because you do something totally different every week. There’s something for everybody [LAUGHTER] in this course. And so they’re the ones saying, “Well, here’s why learning about Pavlovian conditioning can really help you in your life. Here’s something I didn’t know about our sensory systems that was really insightful.” So instead of me always telling them, they’re telling me, and it should spark more engagement over time.

Rebecca: Good. I want you to get off the hook without the sneaky… [LAUGHTER]

Michelle: Yes, knowing me as you do.

John: In our past discussions and much of your work, you usually focus on the cognitive side of learning, as you’ve mentioned, things like attention, memory, critical thinking. How might teaching from the same side support all of that?

Michelle: Well, I think that that’s just such an exciting perspective on this as well, and that’s something that I’ve really been challenging myself on lately too. Say, are these two separate things? So building in things like more retrieval practice, that active, effortful recall that we know is so much better than just the standard playbook of like, okay, you make a PowerPoint deck and explain it to me, and then I’ll take it home and reread it, which we know does not work really well from the knowledge perspective. Distributed spaced studying is sometimes harder to do as schedules get busy, and transfer and practice, this is hard stuff to actually get in there and keep practicing the skills, including with really messy, challenging problems. All that stuff is evidence-based. You know it works. I know it works. Our students, on the other hand, just they see the effort, or even some other facets of this that dissuade them from it. So the way I’ve been thinking of it lately is like, okay, so we finally have these evidence-based practices going mainstream. Like, really over the last 10 years, it’s this incredible success story with more people, podcast listeners, there’s all this great interest. So that’s wonderful, but maybe the next level is to put more into getting students to internalize those on their own. Because, after all, I mean, these are techniques that even if they’re not built into a class, if I know about them, I can probably bring them in as a student, or even if I’m not in a formal class, I’m in professional learning situation years after I’ve graduated, what better skill to have available to me than knowing how to break something down and say, “Oh yeah, I’m going to use some of these same principles.” And there’s some suggestions from the research literature that when students do have those good experiences and see it in action, that they actually do internalize it, even without anybody standing over them and saying, let’s do this. So I’m challenging myself to say, “Well, can I change my mindset from evidence-based practices, cognitive learning principles…?” These are not things just to do two students, say, “All right, I’ve applied this to you because I know it will help,” but also to say, “Hey, this is why it is the way it is, and isn’t it exciting? Let me bring you in.” And that might seem simple, and some of it does come down to transparency, this concept that many of your listeners may be familiar with, where we just quickly say, “Okay, here’s the assignment, but also here’s why it’s here, why it’s set up the way it is, and how it’s supposed to help you.” There is some research showing that that’s beneficial. Students will sit back and go, “Oh, okay, now I get it, and I’m more invested, and I’m on your side now as well to say I’m going to do this hard project and do it the way that you suggested.” So yeah. There is that. But I think also what I’ve facing up to myself is it’s not always just like, “Well, let me just explain to you a better way to do it, and then why won’t the students do it?“ And perhaps coming away is like, “Oh, they’re lazy. They don’t want to try something new, or they just aren’t listening to me.” Well, think of it in terms of risk. Students, by the time they’ve gotten to our classrooms, they are, of course, not blank slates, especially when it comes to their study techniques. If you talk to students for any length of time, you know that they’ve developed what they believe oftentimes are successful study approaches. And it’s a risk. So it’s really a risk-benefit calculation that our students may be engaging in to say, “Well, not only are you telling me to do this thing that’s hard, to close my book and quiz myself, but that’s going to take away from or replace something that’s worked before. Just because you’re telling me to do this, you want me to put my grades on the line [LAUGHTER] and throw out the thing that got me to here.” So when you see it in that way, you realize that there’s perhaps some different tactics and approaches. And here, some really esteemed cognitive psychologists have picked this up as really a challenge. So Mark McDaniel and his longtime collaborator, Gil Einstein, they’re known for a ton of different applied research findings and discoveries all over. And they stepped back and said, “Oh, wait a minute. This is an example of a dynamic that has been with us for some time in all branches of applied psychology, which is just knowing doesn’t transform behavior. Maybe folks out there are all eating their eight servings of vegetables and 30 minutes of exercise, doing everything we know we’re supposed to do, we don’t do it.” And there’s lots of reasons why, but Einstein and McDaniel said it’s still my sense is a work in progress, but they’ve put together a pretty detailed step-by-step program. They call it KBCP. So knowledge, belief, commitment, planning, I think, is what it stands for. But basically, you can get the sense here that it’s about not just “do your retrieval practice,” but also, “let me tell you about it, sure, inform you. But I’m not going to stop there. Let’s also do some demonstrations. Let’s try it with and without, and we can all see it in action.” So building that really authentic buy-in, and then encouraging students to get out there and try it in higher stake settings. So okay, what do you plan to do for that big exam you have in that other class? And let’s lay out a plan for that, and then come back and reflect and say, Well, did it work the way that I predicted it would [LAUGHTER] as the expert? And now, what do you want to do? So again, it’s something that I think is emerging, and their program is pretty detailed. So I don’t know that everybody’s going to go through that step by step, but the spirit of it is very much with me as a cognitively oriented instructor and researcher to say, “Okay, but how do you really reach people so that they are willing and excited to take it forward” and realizing that students, under the right circumstances, may do that, and that’s a much greater gift to them than just what you’re doing by designing a single class.

Rebecca: One of the key things of that model seems to be the idea, or from my experience, is that ability to achieve something and achieve that success and see it working, so that you then might be motivated to try it again. Thinking about any parent who has a kid that doesn’t like to practice stuff, but if they have some success in seeing that the practice helps them achieve something that they want to achieve, then they’re more likely to do it again.[LAUGHTER]

Michelle: It’s a competence piece. Now you’re putting it that way. Now I’m kind of seeing that connection. It’s the competence piece of SDT, and, yeah, as inspiration to stick with it and do the hard things. And when we’re on the same side, we have our techniques as parents who are also in the motivation business, but I have to feel like we are in a better position to do that when we can help celebrate and say, remember, we are in the same side. And here’s where it was difficult, but here’s where, yeah, you tried it and it worked, and let’s celebrate that win together from the same side.

Rebecca: You’ve mentioned a wide variety of cognitive practices. Can we think about what that looks like in practice?

Michelle: Yeah, and here’s where we can tap a little bit more into my other love within the field of psycholinguistics, but some of this is just basic communication principles as well. So as a piecing together and pulling from lots of different areas, how do we communicate that we are on the same side and establish that atmosphere of, frankly, trust and a non-adversarial approach to these things. Some of the things that have struck me as just, first of all, a lot of this work, a lot of the folks that I would consider to be my models, and the folks I’m looking up to here, they’ve talked about the syllabus as a starting point. So there’s lots and lots and lots of work out there. Sometimes, like, as the work builds up, it’s hard to synthesize, but a few threads that I’ve been pulling out. So anybody who has not read Kevin Gannon’s classic, I think, “How to Create a Syllabus” guide, it came out in the Chronicle of Higher Education a few years back. It was really, I think, one of the first clear, unambiguous, like “we need to do this and not that” in our syllabi, including calling into question, in a good way, a lot of the things that we have taken for granted, and I know I just copy pasted [LAUGHTER] semester after semester, including things like using all caps. It might come from a good intention of like, “this is important, I want you to see it.” But as Gannon so accurately points out, this is how we scream at each other online. And why do that? [LAUGHTER] and it’s just saying is there some other way to highlight what’s important? Or even, I had a faculty member say to me recently, she’s like, “Yeah, for all the complaining about, oh, students don’t read it, students don’t get it. Well, think about the policies we deal with. When do we look at them? …was when we need them.” So yes, absolutely, students should read the thing from top to bottom. This faculty member, she even sends out, pieces out, like relevant parts of it as reminders or announcements at the right times of the semester. So there’s other ways to emphasize besides just the all caps and Gannon also talks about is like, is there some way that your syllabus is kind of getting across that, not only here’s the things I don’t want you to do, but there’s no reasons for it other than I say so and it gets across this idea that “and I expect you to do all these bad things.” So playing around with ways of dialing that down. So syllabus warmth is another major concept, some interesting findings about how sensitive students are to that. And then lastly, I ran across, just in the last two years, a great article came out, maybe we put in the show notes. It was focused on STEM syllabi. And here they just took a very open approach, and they surveyed a variety of syllabi to say which of these seems more supportive and inviting and warm to students? And they have a great list that they laid out, including things like just phrasing things as we: we will, we are going to engage in these difficult topics, and here’s how we are going to do it, instead of students must… [LAUGHTER] which is what used to be in all of my syllabi, talking about challenge in positive ways. And here’s the resources that we want. And again, sometimes, yeah, it’s a good thing to have, like, “well, here’s the tutoring center.” But to say, “hey, successful students go to the tutoring center, and I promise you, [LAUGHTER] they will be supportive,” …some other way to do that and encouraging, very explicitly, that we do want students to come talk to us. So yeah, it’s like, well, I said what my office hours were, and now I’m sitting here, and why won’t students come talk to me? [LAUGHTER] And now I have several other alternative ways to schedule appointments, and I do give a little rah rah, but I also back up that verbiage with “and here’s even more access to me and all the ways to do it and in the circumstances under which you should do it.” So that’s one big starting point, is the syllabus. We can definitely get into a few others. But if you start there, I think a lot of other things will fall into line.

John: And we should mention we have a few past podcasts that address some of that. We’ll include some of the links in the show notes related to effective practices in creating that same side environment in the class using the syllabus.

Rebecca: One of the things that I think I’m hearing you say is that to be on the same side doesn’t mean we don’t hold boundaries, it’s just how we communicate those boundaries.

Michelle: Yeah, absolutely. And to pick up on that, run with that a little bit, that is now a really important part of my practice as well. While I’m going through the syllabus and cleaning it up and fixing it up, as far as tone, I’m also questioning the policies, so things like I’ve written about being pretty critical, and I don’t do anymore, the 10% per day deduction for deadlines. I handle deadlines very differently now, which is not to say I don’t have any or it’s anything goes, but I think it’s more the process of questioning it, of saying, “Well, which deadlines in this course are actually fixed, and have I explained that to students or mentioned it in any way to differentiate those where there is a firm deadline, like you really do have to get your discussion post in by Sunday night,” because, Haven’t we all been in an online discussion and somebody answers you three weeks later and we don’t actually have a conversation? Didn’t take forever, but that’s just a little bit of saying, “Yeah, it’s not just because I say so.” So yes, as we get into the substance of it, that is where we do have to think pretty deeply about what appropriate boundaries are. And just for the record, too, it doesn’t mean being buddy buddy, and we’re all friends with students at all times. I’m pretty formal in my interactions with students. That’s appropriate for my style and my persona. But I would challenge listeners, go back over a syllabus, as you’re planning for next semester, identify at least one thing to say, “Is there some way that this could be less harsh?” Perhaps even, as I mentioned, I have my little heuristics for saying, “Well, do I say yes or no?” Does it take the student closer to the learning goal or away from the learning goal? If it’s an assignment that’s intended to develop their skills, so it’s a formative assignment somewhere in the middle of the semester and it’s late, I mean, if the goal of that is to engage them in the learning and that’s why I worked so hard building in the first place. Well, if they’re five minutes past the deadline, don’t I still want them to do it, maybe I still want them to do it a week after the deadline. So with that learning and the shared goals and those shared ideals as the reorientation point, that’s what we can go through and do. So yes, it doesn’t mean throwing out grades, necessarily, unless you want to bring in ungrading for other reasons. It doesn’t mean that now we’re all completely informal, and it doesn’t mean that there aren’t any hard and fast boundaries in the course. But I’ve thought those through and not simply just transferred them over, because that’s what we always do, and if we don’t, students will take advantage of us.

John: One other thing that we’ve talked to you about in the past is the importance of learning students’ names. Could you just talk about that a little bit, and we’ll include a link to your book as well as the earlier podcast on the topic.

Michelle: Yeah. So I mean, I guess if we trace the whole evolution of how to get on the same side or begin that in our instruction. It starts with me thinking about my past and what do I believe is true about students, and then looking in at the overall policies and the objectives of the course, then getting into the communications, and then I’m in the classroom with them, and if it is a face-to-face class, one of the very best, often surprising to students, and effective ways to make a personalized classroom atmosphere is to know and use students’ names. And so that’s also something folks who’ve followed my writing or things I speak about know, that’s something that I’ve really been on a mission to do in my own practice, and to help others know how to do it as well. Now, that said, it’s very, very difficult. That’s one of the themes of the book. If folks see it right off the top, it’s like, and if you’re one of the many people who sidle up to me in various settings and go, “Oh my gosh, I have to tell you something. I’m not good at learning names,” like, okay, most of us are pretty bad at it. It takes effort, and that can be an effort that we model. I mean, even as I circulate around in my classroom, if it’s a big class, we’ve got little table tents with names, which is a great starting point, but I want to eventually know the names, [LAUGHTER] so I go around to the little groups during small group discussions, “Okay, turn your table tent over. I’m going to practice.” And they see me making mistakes. They see me putting effort into it, and see me struggling a little bit, which maybe also establishes a little bit of common ground there as well. But if we put in that effort, I guarantee you that not every student, not every time, but over time, you will see a definite trend towards students saying, “You know what? I think I will listen to what she’s saying about the value of this course. I will follow her advice when she says, ‘study it this way, not that way,’ even though my way is harder, I’m going to stick with it when times are tough. And yeah, I’ll do what she says and try to focus on the ultimate goal of learning and attaining what this class is all about, and not just about taking off points and making sure that I can just put in less effort.” So I think that that is definitely of a piece with the rest. And I hope that folks, whether it’s through the advice in my book, or a lot of other good advice out there, or their own techniques, will keep working to get a little bit better every single semester.

Rebecca: I think we have lots of opportunities now to think about how to work more from the same side, but we always end by asking: “What’s next?”

Michelle: What’s next? Well, I’m going to keep working with this idea and seeing how I can bring it into the classroom and keep an eye out for the great research that’s out there, and continue to share that in the newsletter that I put out to faculty and instructional designers and others who care about learning. I will be speaking about this or offering me an opportunity to be part of a workshop… upcoming POD conference. So for those for whom POD is part of their professional life, they might want to check that out. And I will be going into a new role that I’m excited to take on at my institution. It’s a co-directorship position where we’re going to be looking at AI in the curriculum and bringing some of the developments and robust debate in that side of instruction right now, it’s part of, I think, all of our lives, bringing that into my professional life at NAU as well.

John: Well, that’s an area where there’s so many interesting challenges and such a rapid pace of change. That should be an exciting thing to be working on.

Michelle: Yep, all the more reason to get on the same side, don’t you think?

Rebecca: Definitely, and you won’t be bored, that’s for sure. [LAUGHTER] Lots of motivation to get involved in that work.

John: And I wish I could make it to the POD thing, but I’m going to be at the OLC Conference, which, unfortunately, is at the same time this year.

Michelle: That’s how it shakes out some years. We make our choices the best we can.

Rebecca: Well, thanks again for joining us, and hopefully we’ll get to talk to you again soon. Thank you.

John: Thank you, Michelle. Again, it’s always great talking to you, and I also hope we get to talk very soon.

[MUSIC]

John: If you’ve enjoyed this podcast, please subscribe and leave a review on Apple Podcasts or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

John: Editing assistance provided by Madison Lee.

[MUSIC]

418. The Lift

It’s easy to become discouraged and disconnected in today’s higher ed climate. In this episode, Kelvin Thompson joins us to discuss his new project designed to provide us with a lift in challenging times.

Kelvin is the Vice Provost for Online Strategy and Teaching Innovation at the University of Louisville. Kelvin developed the BlendKit Course open courseware as part of the Blended Learning Toolkit which he developed while at the University of Central Florida. He regularly serves as an invited speaker on issues related to online and blended learning. Kelvin is a co-editor of the Sage Handbook of Online Higher Education and has long served as a co-host of TOPcast: The Teaching Online Podcast.

Transcript

John: It’s easy to become discouraged and disconnected in today’s higher ed climate. In this episode, we discuss a new project designed to provide us with a lift in challenging times.

[MUSIC]

John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

[MUSIC]

Rebecca: Our guest today is Kelvin Thompson. Kelvin is the Vice Provost for Online Strategy and Teaching Innovation at the University of Louisville. Kelvin developed the BlendKit Course open courseware as part of the Blended Learning Toolkit which he developed while at the University of Central Florida. He regularly serves as an invited speaker on issues related to online and blended learning. Kelvin is a co-editor of the Sage Handbook of Online Higher Education and has long served as a co-host of TOPcast: The Teaching Online Podcast. Welcome back, Kelvin.

Kelvin: Thanks very much. Good to be here. Thanks for having me, Rebecca and John.

John: Good to talk to you again. And today’s teas are… Kelvin, do you have tea or do you have some coffee with you? [LAUGHTER]

Kelvin: You know, I try to… when in Rome… I made tea. This is a jasmine green tea of indistinct provenance. Very nice.

Rebecca: I have English breakfast today. John… stressful morning.

John: And I have a pineapple ginger tea…

Kelvin: Ooh, that sounds good.

John: …from the Republic of tea, so a somewhat more defined provenance.

Kelvin: Yes, upscale, none of this swill like Kelvin drinks.

Rebecca: I’m lucky I have any tea today. We’ve invited you here today to discuss your transition from regular podcast to what you refer to as a not quite a newsletter on LinkedIn called The Lift insights and inspiration for academic innovation, digital learning and leading, which is accompanied by an audio version on SoundCloud. Can you talk a little bit about the origin of this not quite a newsletter?

Kelvin: Sure. Thanks for that. As our existing podcast was reaching some kind of a point where we might be winding it down, I’ve kind of enjoyed, I think you can probably appreciate this, enjoyed the sort of the process of having to think regularly about organizing your thoughts in some way toward a wider audience, outside of, like just the voices in your head. And I was thinking, Well, what might I do to have some kind of contribution to the community? And I’ve been kind of watching some of the podcast numbers, and podcasting seems to be continuing to evolve. And I thought, well, I seem to get a steady flow of newsletters personally and professionally. And I had run across the concept of LinkedIn as a newsletter platform… had sat in on a webinar about LinkedIn newsletters a while back, and I thought, well, let me explore that. I say not quite a newsletter. I don’t know what a newsletter actually is. I mean, the ones that I subscribe to, they vary, but most of them are sort of like straight prose, and I didn’t really quite want to do that. And most are, like, responding in some way to some kind of current event. I didn’t necessarily quite want to do that. So that’s some of the core ingredients.

Rebecca: Yeah, I don’t know how you knew about the voices in my head.

Kelvin: I was just talking about the ones in mine.

John: So we’ve long been fans of TOPCast, and I was really sorry to hear that it’s winding down, but it sounds like you are leaving open the possibility of continuing to some extent, but are going to be going on a hiatus with a countdown to your final official release of that. Could you talk to us a little bit more about that?

Kelvin: We had our 10-year anniversary, and we’re far less prolific with our release schedule and less ambitious than you all are. We started out as once a month, and then in 2020 we thought it was a good idea in January to start doing twice a month, little did we know, and so we’ve continued that on for the last five years. So we had our 10-year anniversary back in April/May of 2025 and it was a good time to take stock. And we noticed that the listens were significantly decreasing. We looked at wide podcast data. We looked at our specific podcast listens. We looked at kind of the state of the field in terms of online digital education, and kind of figured it must be somewhat us. And did we really want to continue to drip and drab this all the way out to the end, or go out strong and being sort of completists and round number enthusiasts, we thought, well, even though we passed the 10-year mark, which was a kind of a round number, episode, 200 was still coming up. So we would just set that as an arbitrary goal, and so we’ll be a little past the 10 and a half year mark when we hit episode 200 and thought that would be a strong thing to really sprint toward, rather than crawl to the finish line. So we do sometimes say wind down, but we’re really trying to maintain a level of enthusiasm and energy, and tried to find little ways to goose a little additional novelty and energy as we get toward that episode number 200 and then, as you say, John, my co-host Tom Cavanagh, in particular, has been a vocal advocate of, well, I mean, don’t unsubscribe, because maybe we’ll want to say something about something, and we’ll show up and just surprise you in the feed. And, I mean, we’ll see. Maybe we can’t stay away. You know, some people retire and they show up for work the next day. I don’t know if that’s going to be us, but probably not on nearly the schedule that we have been on.

Rebecca: Can you talk a little bit about moving to LinkedIn for your not quite a newsletter? A lot of people use Medium and some other formats and deliver it to your inbox. And this is a slightly different format.

Kelvin: It is, and I gave it some thought. I mean, Substack, Medium, and I did mention that LinkedIn newsletter webinar that I really sat through a couple of years ago and made a lot of notes. I had been thinking about this for a while. Sometimes I let things simmer on the back burner for a bit, and the timing wasn’t quite right, but I was interested by LinkedIn as a newsletter platform. And I think what was most appealing was the fact that instead of like starting from scratch on a new platform, that the LinkedIn newsletter thing is basically just tapping into your existing connections and followers on LinkedIn, and especially your first issue through their newsletter tool gives like a one time invitation to all of your followers and connections to subscribe. So I thought that was sort of a running jumpstart, if you will. And then it was an opportunity to sort of unify, because of already engaging on LinkedIn, to some extent, then the newsletter is sort of complementary to that. I thought all of that had a synergy to it, maybe in a way that a Substack or a Medium might not. So I thought it was worth at least trying on LinkedIn.

John: And some advantages of LinkedIn, besides that already large base of followers, is that the listeners do not have to pay for it, as they would, perhaps with Medium. And also, there have been a number of people have been moving away from Substack recently. To be honest, I haven’t found out why, but I’ve seen a lot of people mentioning that they’re transitioning to a new format. And also, going back just to podcasting, we used to get many of our guests from things we saw posted on Twitter or on other social media sites, and that pretty much has dried up. And we get many more comments about our podcast on LinkedIn now than we ever did on any of the other platforms. So it’s become perhaps a better way of sharing information with an academic audience than the other social media sites that used to do a moderately good job of that in the past.

Kelvin: Yeah, I agree with you, and while I have tried to keep a toe in the water of Bluesky and Mastodon, I haven’t ventured out farther than that. I’m not really active on Facebook, so spin offs from that weren’t something I was really interested in, and I haven’t really mastered the kind of visual communication literacy that Instagram might necessitate. But yes, LinkedIn seems to be where I see most of the professional kinds of interaction, certainly more long form than Twitter back in the day, and I think people have less of an appetite for lots of posts,I think. So space out your posts [LAUGHTER] a little bit more and they’re a little bit longer. But that being said, yeah, it seems to be where the professional dialog is coming and the dialog is more substantive post and then comments, kind of like micro blogging, truly. I mean, we used to kind of use that phraseology around Twitter, but I think more so of like key post, and then responses, more than just the little micro post, micro post, micro post. Anyway, I’ve been fascinated, probably like you, to see how the spaces evolve, and yes, I really appreciate you bringing up. I wasn’t a real big fan of the idea of people having to… I mean, I don’t know… people only like me so much, and I’m just happy if they engage at all, and to do it for a fee hmm, that seemed egregious and unlikely to have any kind of positive outcome.

Rebecca: One of the things that I really enjoyed about your opening not newsletter, is the way that you framed The Lift. Can you talk a little bit about the framing of this particular communication strategy that you’re using?

Kelvin: [LAUGHTER] Maybe to a fault, I tried to unpack the metaphor in a multi-faceted way in that opening issue to really say something aspirational about what I was intending to undertake. So, lift, from like an emotional standpoint, to bring a little bit of mood elevation, to raise our gaze more aspirationally to the horizon. A lift in terms of like, I think I told this story in the first issue, I had a colleague who offered me a lift in his car from time to time when I was in my first few years at my former institution. And so sometimes we need to depend on other people a little bit, because maybe we’re not so up for it today. You know, today’s a rough day, and you need to lean on your colleague a little bit, and then maybe tomorrow, I’ll need to lean on you a little bit. So in all of those ways, the lift, as a construct, as a metaphor, started appealing to me. True story, a little back story. Like I said, I had this idea brewing for a while, ever since that LinkedIn newsletter webinar, and so I kept periodically coming back to it and thinking, well, what would I call it? And I told a little bit of this story in that first issue as well. I had always been very inspired by these words from Dr. Dale Whittaker that much of what we aspire to in higher education is about two things that are intertwined, lifting lives and lifting livelihoods. And since coming here to the University of Louisville, I’ve sometimes talked about the lever that is online, digital, schedule flexible kind of options. So for a while there, I thought about the lever as a title. I thought about the lever and the lift, kind of like the Globe and Mail. And then I thought, Well, gee whiz, you are full of yourself, aren’t you? That’s ponderous. That’s not going to work. And shoved it back into the recesses of my mind or down the screen in terms of the brainstorming Google Docs that I maintain. And then as we decided to really set an end date for TOPCast, I really thought, Well, okay, now is the time to do something. And then with just the… there’s a lot of heaviness in the first part of 2025 in higher education. And I thought, well, The Lift, maybe lean into all of that. Maybe it’s a coalescence of events and circumstances. So I don’t know, it worked for me. I hope it works for you.

John: I think it’s a wonderful metaphor for getting that message across at a time when I think we can all use a bit of a lift. And speaking of a lift, one of the things that continues into this, not quite a newsletter, is some reference to coffee in every issue to date, I believe. How did that become part of TOPCast, and is this going to continue through every issue of The Lift?

Kelvin: The short answer to the last question is, yes, I expect there to be some sort of a bean boost. I call it upping your coffee game a little bit in every issue, unless I kind of have this open call out the thought really is to bring about some sort of embodied mood elevation via food or beverage. And I kind of have a somewhat well-earned reputation as a coffee guy. Some people have said that I’m knowledgeable. I don’t know that that’s true. And some people throw around words like connoisseur. I know that’s not true, but I do dabble, and I have learned a few things. And I thought, well, I mean, coffee is definitely a mood elevator. And I’m amazed at the number of folks who just haven’t made fundamental steps to raise their coffee game. There are some key things that I’ve learned that, do a few little changes, and you’re going to be drinking better coffee and having a better benefit. But I have this open invitation, if maybe you’re a gourmet chef and like, here’s the one thing I’ve learned that people do poorly in cooking food on a stove, tell us. Or here’s the key thing to know about tea drinking, like don’t have an indistinct, indeterminate provenance, go to a good supplier. That’s probably a good tip. So if you, John, wanted to write a little blurb, see, I would slide it in there with attribution. That would be the first tea mood elevation in The Lift. Other than that, yeah, by default, I’ll do something about coffee. And the reason that it showed up on TOPCast… I had this local reputation as a coffee person, and when we were recording the pilot episode, or right before that, not unlike how I describe the backstory to The Lift, Tom and I had been interviewing podcasters in late 2014, early 2015 doing concept development, thinking about what we could do. And it was taking on a life of its own. It was going to be very involved. And he had enough one day, I think we might have been sitting in a cafe, and he said, you know, sort of almost metaphorically, like rip the page out of the notebook and crumple up the paper. He said, “How about we don’t do any of this. Why don’t we just get into a room, you bring, like, a thermos of coffee, and we just have a conversation.” I mean, I don’t think anybody’s gonna listen to that, but you’re the boss, and hey, we’ll give it a shot. And we got lucky, because it really sort of worked for us, and we just kind of kept going.

John: And it was a very well timed podcast as online education was spreading, and there weren’t very many other podcasts that addressed it at the time, and I don’t think there still are very many that address online specifically, but all have started to include much more of it, especially since 2020 with that whole mess.

Rebecca: One of the things that I observed in your not newsletter are like a little section of discussion prompts to have with a colleague. Can you talk a little bit about that section?

Kelvin: Sure. Another reason that this is not quite a newsletter is I’ve tried to think in terms of modularity, like little discrete pieces that maybe some of the other pieces wouldn’t work for you, but maybe this piece would be a go to, and one of those is this idea of like reflection or discussion prompts, and a key part of the not quite a newsletter, is that I’ve been… I say often, I don’t do pithy, it’s not completely true. I do. It just takes a heck of a lot of work. But I’ve been collecting little sayings, little idioms from colleagues for years, and we haven’t even gotten to the ones that I’ve derived myself from interacting with smart, wise people, and I kind of wanted to do something about that, sharing it so that didn’t just die with me someday. So the discussion or reflection questions are in relation to sharing one such little wise word saying that I have found useful. So the sharing of those wise words, by itself, is a little nugget, and I do a little brief video where I unpack if you were interested more, you could learn a little bit more. I got a face made for radio. So not a lot of people go over to the YouTube thing and listen further than the one line thing, but I’m hopeful that maybe an individual having read that little one liner of wise words, might be willing to just scroll down a little bit and ponder a little reflection based on those prompts. Or, I think we have such opportunity to dialog with colleagues. And then sometimes it seems like, I mean, we’re surrounded by such smart, capable people, but to dig a little deeper, we don’t always know where to start. So actually, just to have some prompts that you could say, “Hey, we’re going to use this as a warm up for our team meeting,” or, “Hey, can we have a cup of coffee and just kind of springboard off of these questions about that?” I just thought it would be something that might be useful for a subset of people who open the newsletter, and if not, maybe something else. Maybe the coffee bit will be something valuable. I just hope that there’s something in each issue that somebody will find useful.

John: As we talked about briefly before, you’re releasing this also in an audio version. How has that been received? What’s the sort of mix you get? And also, what is the process there? Do you start with a text version and go to audio or do you start with an audio one and then generate the text from that?

Kelvin: All good questions. I didn’t really set out to do another podcast of any sort. I kind of thought that the idea of even pursuing newsletter as a genre or a venue. The reason I did that is I kind of thought that not everybody is going to listen to a podcast. Boy, there were certainly a lot of Substacks and Mediums and so forth, as you say, and people on LinkedIn. And so I thought, well, something that’s text, text visual primarily, might have a better uptake. And then, if I can make it modular, as I discussed, maybe that’s useful. But then, after I did the first one, then I took the contrary view. See the rebuttal came from the voices in my head, Rebecca. And I thought, Well, I kind of miss speaking into a microphone. And then I thought, I’m not always up for reading one of these newsletters that comes into my inbox. I did skip the fact, by the way, that while on the LinkedIn newsletter platform, while you get, like, a posting with a link, anybody who subscribes to the newsletter, they do get the little email prompting in the same way that you might with those other platforms. I thought when those things come into my email box, sometimes I just let them sit there. I’m like, I don’t feel like reading, or I’m about to get in the car, and I love listening to podcasts or the occasional audio book while I’m doing something else, driving down the road, or walking the dog, or that kind of a thing. I thought, well, I’ve got all this stuff anyway. And John, to your point, I develop out the textual graphic thing. And then I thought, well, what would an audio edition of this thing be like? And it’s primarily an audio performance of the sort of the opening essay, and then sort of a description of some of the other elements. And I mean, it’s brief, they’re about like 15 minutes, give or take, which is half the length of the run time of TOPCast at about 30 minutes. But based on the data that I’ve got, which admittedly is not tremendous on LinkedIn… no offense to LinkedIn… the analytics are kind of rough hewn, but there’s many, many, many, many, many more people who have article accesses in that textual graphic format than the data from SoundCloud would indicate are listening to that audio edition. It’s more of a niche. Maybe it is just the odd person who I’m not going to read your thing, I can’t be bothered to scroll or I want to listen in the car. So there’s definitely people that are steadily accessing the audio edition, but there’s no comparison. And maybe that’s because it’s sort of the audio edition of this textual, graphic newsletter, rather than a true podcast. And maybe it’s because on TOPCast, it’s all very conversational, and not unlike your podcast here, it’s more of a scripted format in this 15 minute audio edition of The Lift. So will it stay around? I don’t know, and unless it becomes burdensome in some way, probably, but I don’t know if that’s gonna become the tail that wags the dog.

Rebecca: It does seem like you use the multimodal lens in thinking about online teaching and learning and the way that you designed this experience, and that there’s like text and visual in video and audio components. I mean, it feels very UDL of you.

Kelvin: Well, yes, I mean, I think that’s an occupational hazard. In fact, I reached out to, I kind of put a little advisory group together to the prototype pilot issue and asked for some feedback. And that was very scientific. I went to, like, the last 10 or 15 people that I had individual messages with on LinkedIn, and I just reached out to them and said, “Will you take a look at this and see what you think?” And one colleague pushed me a little bit on the accessibility part, even though I had done alt text and so forth, just even making more explicit, which I have mixed feelings about, but for images, in the caption for images, taking more of alt text kind of approach, even though actual alt text was already there, so that’s interesting, but it is sort of an occupational hazard in this field to think about things from a multimodal, UDL kind of a standpoint. So here’s hoping that it’s walking the talk.

John: One thing that surprised me with our podcast from the beginning is the number of people who only look at the transcripts. I never expected that. I will look at a transcript if someone referred to something that I want to look up later, or if there’s some reference that I want to go back and pay more attention to. But the advantage of podcasts for me is that you can listen while you’re doing all those things that you said, while you’re driving, while you’re doing other things where you don’t need continuous focus, but we get a lot on both. So it’s nice to have both options.

Rebecca: I though he was going to point me out as someone who likes to read transcripts.

Kelvin: I’ll tell you, I’ve been sort of a loyalist to Apple podcasts, I guess, through the years, out of habit than anything else. And when a year or two ago, Apple podcasts started just sliding in AI generated transcripts, regardless of whether the podcaster had an actual, carefully constructed transcript or not, I have found a lot of affordance in that. There’s too many times I’ve been listening to a podcast and then driving down the road, used my interface with my phone to do a voice activated voice to text text message to try to capture one little phrase at a time, like a quote from a podcast, pause the thing and then “send message to Kelvin.” “What would you like to say to Kelvin,” “from Tea for teaching podcast episode number one zillion and six quote.” The key thing to remember is comma…” You want to send it or re-record it?” “Send it.” “What did they say?” So getting to that transcript now and actually pulling it up and like, oh, that’s what they said, you know, copy, paste, put it into my notes folder. I like it.

Rebecca: Yeah, it’s handy, for sure.

John: It’s really nice to have it. At the time of this recording, the most recent issue of the lift is Issue five. We’re recording a bit further ahead than we generally have in the past, so there may be more issues by the time you listen to this.

KELVON: Here’s hoping.

John: And one of the things you mentioned in there was the starfish story that we hear at so many professional development workshops about someone seeing all these dying starfish on the beach and throwing them back in and… well, I’ll let you tell the story. And one of the things you note, though, is that story is flawed in some fundamental ways. Can you share that argument with our listeners? I thought it was an interesting argument.

Kelvin: Picking up the typical story from where you left off all the starfish dead or lying there wounded or whatever on the beach, and an individual is seen hurling individual starfish back into the ocean waves, and some sort of outsider figure comes up and says, “Well, you know, you’re not making any kind of a difference,” kind of gesturing into the field of view of these countless starfish littering the beach, and then the protagonist, stoically reaches down, picks up a starfish, throws it into the ocean, and says, “Well, made a difference to that one,” and boom, that’s the mic drop punch line. And I’ve held on to that story. I have found it compelling. I have shared that in individual one-on-one conversations, in conference presentations or keynote engagements, but I’ve adopted over time in the podcast or in writing, if I’m about to put back out some sort of commonly used quote or idiom, I’ve started trying to source check myself. I mean, fact check may not be quite the right word, because I don’t know that there ever was, like a person on the beach with the starfish. Somebody devised that. And like, before I propagate this further, is that actually good? And then I was also pondering this whole idea about making a difference. And I started going there. I was going to do something with that. I mean, call it hackneyed, if you want, with that often used story illustration. And it turns out, step one, it’s wrong, ecologically, that’s bad. Don’t do it if you find yourself on a shoreline somewhere littered with starfish, the best move you can make as a human with compassion for living creatures and for the planet and its ecosystem, sadly, best I can tell… Google it, check for yourself… the best thing you can do, walk away, let everything just be the way it is. Google it, you’ll find out. And I’m like, well, dang, that messed up a perfectly good story illustration, but then I was pondering that further. And the reason I’ve held on to that illustration, personally, in so many individual conversations, is sometimes it’s what I found it most useful for is, you’ve got this internal locus of control. You can do something. And in my old institution, a couple of presidents back there were two lines that a historic president said that got woven into the fabric at the University of Central Florida, and there’s still vestiges of these today, I think. This President said, “accent on excellence, accent on the individual.” And that individual centrality thing made a difference to that one. You can’t do everything, but you can do something. That idea, I always found very salient, very powerful, and I’m like, wow. Well, that messes up everything, if it’s not a good thing to propagate. And here’s where I got to, John and Rebecca, is I think that internal locus of control thing is a necessary, but not sufficient condition for making a difference via academic Innovation, digital learning, leading any of the various important work that we aspire to in higher education. It’s necessary. You have to take responsibility for doing something in your purview. But it’s not sufficient. You will not, personally by yourself, accomplish the kind of scale of impact that is necessary, that we are aspiring to, in the, shall we say, currently fraught sector of at least American higher education. It’s going to take partnering, and it’s going to take this emphasis on the human, this emphasis on vulnerability and compromise and working together and finding common ground, and maybe be willing to set aside my priority to connect with your priority and be in service of that, because we’re going in the same direction, and that kind of a thing, that’s what’s going to be important to make a difference, and the starfish story, by itself, won’t get you there.

John: And it’s all too common for people to be working in their own silos, ignoring the fact that everyone else is having their own struggles. And by working together, the impact can be much larger. I don’t think we’ve ever seen a time in higher education where there have been so many threats to our continued existence.

Rebecca: Yeah, and I think you can find it difficult to figure out what you can do individually sometimes too. And so I think the ecosystem that you’re suggesting within an institution and across institutions is a really powerful way to think about it, rather than kind of an individual. This ecosystem model is key. I think that’s why your reflection questions were resonating with me when I was re-reading some of your not so newsletters. And that’s because I feel like right now, people feel really drained with so much going on that the conversations that I’m often having in the hallway… they don’t have any content. [LAUGHTER] It’s like, “Hi, how are you?” “Fine?” …but not really, but we’re just going to say fine, because that’s what you do, and then you kind of move forward to kind of remind us that could have more substantive conversations on a regular basis, even though we feel really drained.

Kelvin: Yeah, I think that’s a slightly troubling but cogent observation of situations across so very many of our institutions, higher ed wise.

Rebecca: Can you talk a little bit about some of the topics you’re hoping to… we’ve hinted at some of the ones that you’ve already talked about in your not so newsletter. But what are some of the ways that you see the not so newsletter going forward, or the kinds of things you might address?

Kelvin: Yeah, I suppose the short answer is, I really don’t know. The longer answer is I have pretty deep bench of wise word expressions, sayings, either the ones that I’ve collected or the ones that I’ve coined through my decades in K-12 education and then higher education. So I’m constantly thumbing through those. And then I guess what I look for is an intersection of wise word expression, current moment in time that we’re living through in higher ed, not so much like a discrete news item, but like dynamics, like listening to the conversations that I’m hearing at my institution, or I’m seeing on LinkedIn, or there’s several daily news feeds… higher ed related… that I scroll through, and I’m sort of like using that as a bit of a filter when it’s time to gin up the next issue. So I’m sometimes thinking like an issue or two ahead, but I try not to get too far ahead of it, and try to stay somewhat grounded in the now with an eye toward the more timeless, which I would say is the nature of those wise word expressions, but that’s a long way of saying. One, don’t know for sure, but two, everything I think so far will be in service of our collective multifaceted ability to work together in service of important, aspirational higher ed goals that serve an ever expanding, widening range of potential learners. So that’s a lot to unpack, but it’s got to line up with that, because that’s what keeps me coming back in what I hope we’re doing increasingly better job of serving those potentially wider conceptualized group of learners, not just the same students that we had last year, but how can we do better serving a wider range of students.

John: And speaking of a changing mix of students, could you talk a little bit about how your new position at Louisville differs from your prior role at UCF?

Kelvin: Yeah, happy to. I currently serve here at the University of Louisville as Vice Provost for Online Strategy and Teaching Innovation, as you said. And honestly, I was for the record, happy where I was, doing what I was doing, and who I was doing it with. And on August 30, 2022, I happened to open the email that day, but when I did, the juxtaposition of roles in that title got my attention. Not all positions that have responsibility for online learning or that have responsibility for teaching and learning centers juxtapose online strategy and teaching innovation in that way. So I was intrigued. I’ve always liked to have a kind of a foot in both of those worlds. Where I came from at UCF, there was a bit of a division, for historical reasons, between the Karen L. Smith Faculty Center for Teaching and Learning and the Center for Distributed Learning. Although those organizations have worked really well for a long time, I found myself often as the little…. whatever they call, those things on the Lego bricks that allow one brick to connect to the next, those little protrusions… I found myself to be that protrusion from the Center for Distributed Learning that was always connecting with the Faculty Center for Teaching and Learning. So I was always interested in that holistic work. So this is a more overarching, holistic role. But then also, of course, my former role, I was Executive Director for the Center for Distributed Learning. I had this multifaceted, but still very online, blended digital learning focus. And in that role, I reported to Vice Provost for Digital Learning, Dr. Tom Cavanagh, who is still currently my TOPCast co-host. So here I have a Vice Provost title. The organization’s quite different, a little bit smaller, more diverse mission than my former one. The institution as a whole here is about a third the size of UCF. But interestingly, both R1s, both community engaged, both in that recent Carnegie classification new description, higher access, higher earnings. Both institutions share all of those and there’s only eight institutions nationwide that share all three of those descriptors. So the nature of the work broadly is similar, and a metropolitan research university context, that’s all similar, but then the organizational context is quite different. UCF celebrated its 60th birthday after I left, and the University of Louisville claims over 225 years of history. So as you can imagine, there’s a bit of traditionalism and friction and steadiness that has both upsides and downsides when you’re engaging in academic innovation kind of work.

John: One other difference, I would think, is that UCF has long been involved with online and blended learning, and I think that’s a relatively more recent area for Louisville. Is that correct?

Kelvin: Certainly does not go back as far at U of L as it does at UCF, but there has been activity in this space for a good 20 plus years. But it certainly is some kind of a signifier that this role that I am in currently was newly conceptualized in order to be searched for. So it reflects a little bit of a new strategic focus. What else can we do in this area more thoughtfully? So we’re working on it for sure. But yes, that is absolutely true. So the first online class was taught at UCF in the summer of 1996 so for the sake of argument, call it 66 to 96 there’s 30 years. So for if we just want to be just really rough hewn about it, for nearly half of its existence, UCF has relied heavily on online, blended, and digital education. It’s a relative drop in the pan… the University of Louisville if we say 20 years and it’s 225 plus years old. I mean, that’s what, less than 10% of its history. [LAUGHTER] So that puts things in perspective, I guess.

Rebecca: Like, it’s always helpful as we’re thinking about ways to reach across universities, as we’re thinking about this ecosystem that we’re talking about earlier, to better understand how institutions are quite different from one another. And just to get a feel for institutions that have similarities and differences from your own.

John: And I think it’s really nice to see that combination of focus on teaching and learning as well as distributed learning in one location, because when they’re done separately, you often have somewhat different directions that may not always align, or a duplication of effort that could be avoided. I think a lot of institutions have been moving in that direction.

Rebecca: We always wrap up by asking, what’s next?

Kelvin: What’s next? Well, I plan to see TOPCast through its 200th episode, and if Tom has his way, the occasional beyond, I hope to continue to release The Lift on a steady schedule. I’ve reached some sort of an intersection of priorities that has slowed down the current month’s release, but I’m committed to keeping that going for at least through a year. And I guess I would welcome, if you don’t mind, your listeners to check it out and send some feedback. What do you like? What do you not like? What would make it more useful as a personal resource? If you don’t mind a shout out using the URL shortening service dub, you can get to the lift on the LinkedIn newsletter platform by going to dub.sh/thelift, all lowercase, no spaces. I’d love to hear what listeners of t for teaching find. Just one and done. Just try it out. Just take a look. Pick one of the issues that you like, and shoot a little note over on LinkedIn, or hit me up on Gmail, drkelvinthompson@gmail.com. I would love to hear, “you know, I’m never coming back to this, and here’s why.” Or, “you know, it’d be a little better if you did this.” Or “I’m going to share this with five friends today.” I mean, I’d love to hear any of that. It’d be okay. Is that all right? You’re going to edit that part out, aren’t you?

John: No. In fact, we will include a link to those in the show notes as well. So if anyone didn’t quite write it down, you can always go back to the show notes for the episode and find those links to both The Lift itself as well as to the SoundCloud version of it.

Rebecca: Well, thanks so much for joining us. It’s always a pleasure to have the opportunity to talk to you.

Kelvin: Oh, likewise. I mean, you all are a delight. I continue to peruse the Tea for Teaching feed. I routinely share episodes from your podcast out through our faculty facing teaching related newsletter here and with colleagues via email and elsewhere. You all are doing great work, and people probably don’t tell you that nearly enough, but thank you.

John: Well, thank you. And we’ve often shared many episodes of TOPCast out to our faculty as well, so I’m hoping we’ll still see some more of those coming out. And one other thing we should mention is your last official episode is the one that’s going to be recorded at OLC, I believe.

Kelvin: Yes, in November of 2025 at OLC Accelerate Tom and I’ve been invited to do a plenary panel of sorts where we’re going to just do an episode. We’re calling it last call at the TOPCast Cafe, and we’re going to look back across the 10 and a half years a little bit for distilling some kind of insights, and look forward a little bit and try to have some kind of encouraging word for the community broadly. And then that session that we record, it might have some light editing on it, but it will then release in January of 2026 as TOPCast episode 200.

Rebecca: Mark your calendars.

John: Thanks again.

Kelvin: Pleasure being with you.

[MUSIC]

John: If you’ve enjoyed this podcast, please subscribe and leave a review on Apple Podcasts or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

John: Editing Assistance provided by Ryan Metzler.

[MUSIC]

415. One Classroom at a Time

Students have varied levels of preparation for traditional types of classes and assessments used in colleges. In this episode, David Gooblar joins us to discuss a variety of instructional strategies that we can adopt to help all students succeed.

David is an Associate Professor of English at the University of Iowa, a regular contributor to the Chronicle of Higher Education, the creator of Pedagogy Unbound, and the author of The Missing Course: Everything They Never Taught You About College Teaching. His most recent book, One Classroom at a Time: How Better Teaching Can Make College More Equitable, was released in August 2025 by Harvard University Press.

Show Notes

  • Gooblar, D. (2025). One Classroom at a Time: How Better Teaching Can Make College More Equitable. Harvard University Press.
  • Gooblar, D. (2019). The missing course: Everything they never taught you about college teaching. Harvard University Press.
  • Cohen, G. L., Steele, C. M., & Ross, L. D. (1999). The mentor’s dilemma: Providing critical feedback across the racial divide. Personality and social psychology bulletin, 25(10), 1302-1318.
  • Yeager, D. S., Purdie-Vaughns, V., Garcia, J., Apfel, N., Brzustoski, P., Master, A., … & Cohen, G. L. (2014). Breaking the cycle of mistrust: Wise interventions to provide critical feedback across the racial divide. Journal of Experimental Psychology: General, 143(2), 804.
  • Canning, E. A., White, M., & Davis, W. B. (2024). Growth mindset messages from instructors improve academic performance among first-generation college students. CBE—Life Sciences Education, 23(2), ar14.
  • Elizabeth Canning (2021). Faculty Mindset. Tea for Teaching podcast. Episode 212. November 3.

Transcript

John: Students have varied levels of preparation for traditional types of classes and assessments used in colleges. In this episode, we explore a variety of instructional strategies that we can adopt to help all students succeed.

[MUSIC]

John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

[MUSIC]

Rebecca: Our guest today is David Gooblar. He is an Associate Professor of English at the University of Iowa, a regular contributor to the Chronicle of Higher Education, the creator of Pedagogy Unbound, and the author of The Missing Course: Everything They Never Taught You About College Teaching. His most recent book, One Classroom at a Time: How Better Teaching Can Make College More Equitable, was released in August 2025 by Harvard University Press. Welcome back, David.

David: Thank you so much. I’m very excited to talk with you today.

John: We’re very happy to be able to talk with you again. Our teas today are:… David, are you drinking any tea?

David: I am. I’m drinking an I love lemon.

Rebecca: I have a Jasmine green today,

John: And I have a tea in my pocket, but because my meeting ran late, I am drinking diet Pepsi.

Rebecca: Oh, John. [LAUGHTER]

John: I think it’s only the second time in the podcast I haven’t been drinking tea, so

David: I won’t take it personally. [LAUGHTER]

John: I have it here. In fact, it was a tea that was given to us by one of our listeners in France, but I’ll save that for next time. [LAUGHTER]

Rebecca: So we invited you here today to discuss one classroom at a time. Can you tell us the origin story of the book?

David: Sure, back in probably 2019 I was working for the Center for Advancement of Teaching at Temple University. And as part of that job, I was doing a lot of reading of pedagogy research, and I was, of course, coming across a lot of research on ways to close achievement gaps within the college classroom. There was a lot of work being done on how to help marginalized students succeed. And it struck me as I was reading all this that I wasn’t seeing this sort of knowledge base being applied in the work of DEI offices across the country. It was a kind of high time for DEI offices. There was a lot of action, particularly starting in 2020. Universities, responding to Black Lives Matter and responding to a lot of activism, looking to reform universities, and so DEI offices were doing a lot to try to change the cultures within their institutions. What I wasn’t seeing was DEI offices doing really anything to change how professors teach. And that sort of contrast, looking at this sort of growing base of knowledge that the way that we teach can actually change student outcomes versus the part of our universities sort of devoted to remedying the inequities in student outcomes, sort of ignoring that. That was the kind of conundrum that started my research and really got me thinking about how can I close this gap, how can I communicate with the people who need to hear what they can do to help their marginalized students succeed?

John: Colleges have done a lot to recruit a more diverse student base, and we know that education can be a really effective way of escaping from poverty, but has that been as successful for the marginalized students that you’ve mentioned as it had been for earlier cohorts of students?

David: Absolutely not, no. So we still have really striking gaps, certainly the sort of more famous gaps that we know are between white students and black and brown students, where the gaps in graduation rate are essentially stagnant for the past 30 years, but similarly stubborn gaps exist between well off students and economically insecure students. If you look at students from the top family income quartile, 69% of them graduate within six years. That number for the lowest quartile is 26%. First-gen students are twice as likely to drop out within the first three years as their continuing generation peers. These are things that we know about, but there’s also a lot of research that suggests, not only are we not closing these gaps, we may be making them worse, which is kind of shocking to think about, but there are studies that look at the performance of marginalized students and control for pre-college characteristics like high school quality or pre-college academic performance, and find that they say low-income students still perform worse than you would expect and perform worse than their more well off peers. So I still think there’s lots that we can do, and it’s not for lack of trying, but it is, I think, lack of trying to influence what happens in classrooms.

Rebecca: So you talk a little bit about marginalized students entering into college, and we also know that a lot of these students have a lot of social inequities that impact them before they arrive at our institutions. The focus of your book, though, is, of course, on what happens in the classroom. Can you talk a little bit about why you decided to focus on in the classroom instead of what happens before?

David: Yeah, so part of that is that point that I just made, that I do think that there are things that a lot of colleges are doing that are actually making inequities worse, but the main reason is that in my work, I write to faculty members, I write to professors, and so my focus is really trying to be practical. What can we do? It would not make sense for me to advise professors to put their focus on housing policy or put their focus on ending racism. We know that most of the inequality that we confront in our classrooms comes from far afield of our classrooms, that our students are coming to us from really disparate backgrounds. They have all sorts of things going on in their lives, and most of the causes of the inequality that we see we can’t do anything about. And so that’s really dispiriting. So I wanted to sort of look at, well, what can we do? What are the things that we can change in how we teach that might actually change the trajectory of our students? I do think that most professors are hoping to transform their students’ lives, even if that’s a sort of modest transformation, of transforming the way they see their subject, or something more capacious, of transforming the course of their lives. I do think that we’re hoping to change our students for the better, and so thinking of, well, we can’t get to the root of these problems, but there are things that we can do. I think that really helped me sort of focus on what to write about and what to promote in the book.

Rebecca: I know it can be really frustrating to faculty to always talk at a higher level of like, what are all the underlying causes, but having something actionable [LAUGHTER] is really helpful.

David: Exactly.

John: And when we have students in our classroom, we have to deal with the students we have. We can’t go back and undo their past experiences with education and inequality and so forth. So we don’t want to ignore the students that we’re currently dealing with. And in the first chapter of your book, you call it imaginary students and imaginary classrooms. What are some of the ways in which faculty preconceptions differ from the reality they experience in classrooms, and what causes this disconnect between faculty expectations and the actual reality they’re working with

David: The broad strokes of the imaginary students problem, as I think of it, is that most of us imagine our students to be more privileged than they are. That’s the sort of broad thing. There’s lots of specifics into that, but generally, our students are worse off economically, aren’t as white as we think they are, or will be before we meet them, have all sorts of aspects of their identity that make their path through life trickier than what we imagine they’ll be. There’s lots of reasons for this. One of the sort of more, I think, persuasive things that I came across in trying to figure out why we have this kind of disconnect is the idea that within the sort of hierarchy of universities and what we think of as university quality, but maybe we should better think of it as university prestige. Almost every professor in this country teaches at an institution lower on the totem pole than where they were trained. It’s the nature of our industry that you get a PhD, and then you end up getting a job, usually somewhere with less prestige than your graduate institution. Only a small proportion of American colleges and universities offer doctorates. This is one part of it. What this means is that to the extent that professors are trained how to teach, they’re trained on a more privileged sub-population of college students than the ones they actually teach. So that’s one big issue. Another big issue is that for the most part, we don’t train professors to teach. This was, of course, the subject of my last book, The Missing Course. And so what this means, practically, is that I teach very much like my professors taught, because I learned by watching them, and they, of course, teach by the way their professors taught, but my professors taught a student body that was far more privileged than our student body. Now I think it’s easy to forget the sort of diversification of the American higher education system is actually a really recent phenomenon, as late as 1990, which…I don’t know about you, but I remember 1990… 8 out of 10 American college students were white. Right now, that’s 55% and dropping. And so the sort of our sense of what a college student is and what a college student can do is sort of based on an earlier version of who college students were. And so this comes out in all sorts of ways. One of the sort of more visible ways that we see this disconnect is in the amount of time we expect students to be able to put to our classes. And I can sort of feel every faculty member that’s listening to this nod about this. Because everyone is concerned about students not reading as much, not devoting as much time to their studies as possible. My students work 20, 30, sometimes 40 hours a week on top of being full-time students. An astonishing number of my students take seven courses a semester. Many of them have family members they take care of, many of them actually volunteer. They’re very, very busy. And when we have surveys of how students spend their time, typically, although we expect them to spend two hours outside of class for every one credit hour in class, the surveys suggest that it’s about half that that students spend, on average, about one hour outside of class doing schoolwork for every credit hour they take. Now I’m not suggesting that we lower our standards or even that we assign less work, but we’re not going to help our students succeed if we don’t acknowledge the reality that they don’t look like what we expect them to. So that’s one of the more visible ways that our students are kind of having more difficult lives, to put it bluntly, than what we may expect them to have.

Rebecca: Can you talk a little bit about or maybe provide an example of a way that a faculty member can support students that have all these tugs on their time and attention?

David: Yeah, well, a couple of things. The first thing that I always try to do is acknowledge it. I do think that we can actually achieve a lot by letting students know that we understand that we are one important thing among many in their lives, and if we don’t treat them like our thing is the most important thing, and they have nothing else weighing on their time, we can sort of get to a better level of communication with them, where I can make the case to them that doing work for my class is going to be valuable to them. So that’s the sort of the case, or the psychological approach you can take. The other thing that I think is, like the easiest thing to do, it’s not that easy, is really focus on taking advantage of class time. Like, I don’t know what many of my students do outside of the classroom. That is their lives. That is their time. And they may have quite different and unequal circumstances affecting the amount of time and attention they can give to the work that I want them to do. I do know that they have to come to class, and so this isn’t me saying get rid of homework, but I’m much more aware of using class time to have students do the work that I want them to do. I no longer think it’s a responsible thing to just lecture at students and give them information. I want to take advantage of them being together, of being in a social environment where they can do work with my guidance and with the feedback of myself and their peers. So that’s one thing that I really think about when thinking about the inequalities of time and attention that we see.

John: Marginalized students often experience some degree of imposter syndrome or stereotype threat. What are some strategies we can do to break that down to create a better sense of belonging for all of our students?

David: Sure, this is one of the most well established psychological barriers that anyone that faces in academic domains, stereotype threat, the sort of concern that you may be the target of a negative stereotype, consumes part of the brain and takes away cognitive resources from the important intellectual work we hope students will do. So, one of the sort of most effective broad strategies we can put into place to combat stereotype threat is inviting students to share a broader part of their lives in our classes. One of the things that we know is that students who suffer from or who are targets of stereotypes around academic performances, those stereotypes can be mitigated if students feel that they’re not just their academic selves in the class. If students are reminded that they are not just students, but sisters and brothers and children of parents, that they are friends, that they are soccer players, that they are interested in crocheting, whatever it is, they’ll have a broader base of self integrity, of self confidence to fend off stereotypes. It’s not that they’re going to stop understanding that they might be stereotyped. It’s going to have less power because they’re not just going to see themselves as students within their classes. And a lot of how students see themselves within our classes is based on how they think we see them. So if they believe that we as professors see them as more than just their academic performance, they’ll be more likely to have that broad base to work from. So part of that is conveying an understanding that students have a lot going on in their lives, but also there’s lots of little things you can do to invite students to share parts of their lives in class. I do this thing that I know a lot of professors do, that I call question roll, where to start the class. I always ask students a question, and everyone has to answer it. And for me, this question almost always has nothing to do with what we’re going to talk about in class, and it is a no stakes, no wrong answers. Type of question I’ll ask, what’s the first thing you wanted to be when you grew up as a kid? What’s the best thing to eat for lunch in Iowa City? What’s the best fruit? There’s a lot of food related ones, but it’s a way to ease students into class, get them talking before there’s any stakes, but also, in a kind of subtle way, it allows them to share who they are, without them even sort of realizing that that’s what they’re doing. And what I’ll find is that I start every class with this, and that if I ever forget to do it, my students are completely up in arms and like they cannot imagine starting class without doing question roll if I didn’t ask my question. So they really get into it, even though at the beginning of the semester, they’ll think it’s silly and they’ll resist answering questions. It kind of lays down that precedent that in this class, yes, we’re going to do hard work. Yes, we’re going to try to understand difficult concepts, but we’re all people coming from various places and that we’re going to have a more successful time if we don’t deny those parts of ourselves. So I really sort of believe in this sort of broad strategy of trying to invite students in, invite more parts of students. That, to me, is the kind of subtle thing, or a broad thing that can show itself in lots of different ways throughout a semester, but I do think that if we can think about part of our job as inviting students to share parts of their selves that may not be obvious to them as relevant to their academic selves, that we can really help to mitigate stereotype threat for them.

Rebecca: One of the things that we’ve talked about on many episodes of Tea for Teaching is growth mindset, and that’s something that I know you cover in your book as well. Can you discuss some strategies that help nurture a growth mindset in our students?

David: Sure, one of the more interesting things I learned in doing the work for this book, I of course, had read a lot about growth mindset, and I’m a parent, so I understand all the research into the encouragement of a growth mindset in individuals, but one of the things that I saw is that a lot of the big studies that look at the effects of promoting a growth mindset in the students, the results aren’t as good when the environment students are in work against the growth mindset. So when their peers have a fixed mindset, and/or when there’s a school culture that has a fixed mindset, any promotion of a growth mindset within an individual is kind of blunted, which makes a lot of sense to me. And so what I hope to do in the chapter I have on growth mindset is move away from the idea of growth mindset as sort of teaching students that their brain is a muscle. I think there’s a kind of limitation to sort of telling students to have a growth mindset, and we should focus more on the signals we send to students about the environment of our classrooms. That much more important is looking closely at the way that we do things in our courses and asking ourselves, “Is this focused on student growth, or is this focused on sorting out the better students from the worst students?” So I think about how we talk to students in our syllabi, how we literally talk to students in classes. Are we focused on persuading them that we’re working for them, that the course is designed to help them grow, rather than persuading them the course is going to root out the people who don’t have it, or look to your left, look to your right, one of you won’t be here, or even sort of the purposes of assessment. If we can explain to students that assessment is really important for teachers to understand how students are doing so that we can help them better. Students generally assume, and a lot of professors talk about it like this, that assessment is to sort out whether they know it or not, to give them a grade. And of course, that’s part of what we do, but to me, that takes a back seat to the formative aspect of assessment. The main purpose of assessment, for me, is to see how students are doing, because I want to help them get better. So those kind of more sort of environmental aspects of a class, I think, make a bigger difference in promoting growth mindset than talking about it directly and promoting it to students a sort of individual version of that, one of the sort of strategies that I think goes along with this idea of a growth mindset culture, is something called wise feedback. Came from research by Jeffrey Cohen and his colleagues that looks at particularly how we give feedback to students on their work. They looked at student writing, but I think it can be for any kind of student work. And essentially, wise feedback has three aspects, where you start by invoking high standards. You sort of say, I’m giving you this feedback because I have very high standards for you, either because of this class is really difficult and hard and I’m trying to bring you to a high level, or because I believe that you’re capable of meeting these things, following that invocation of high standards always has to be encouragement. So I’m giving this feedback because I have very high standards, and I know that you can get there, that you can work on it, and then you sort of fill out that encouragement, or you prove that encouragement by giving specific guidance as to what students can do. So most of us, I worry, have been sort of taught by experience and trained to give feedback to justify our grade. I think of particularly the early career instructors I work with, who are very concerned with, for good reason, being challenged about grades, and so their feedback they give to students on paper, essentially, is, here’s why I’m giving you the B minus. Instead, if we think about this kind of growth mindset approach to feedback, here’s where I think you can get, here’s why I believe you can do it, here’s how you can get there. I think that’s a much more effective way to get feedback, where you’re actually teaching through your feedback.

John: You just noted that one of the issues is that it’s not just something you can do in your class with students or encourage them to have a growth mindset if that’s not what they’re observing, and one of the studies you cite is a study done by Elizabeth Canning and colleagues, who looked at the impact of faculty mindset on student learning outcomes. Could you talk a little bit about that study?

David: An amazing study they looked at science professors at a big midwest University, and I think they surveyed all these faculty members about their mindsets, not their students mindsets, but the faculty members mindsets. And they found that the faculty members with a fixed mindset had much larger achievement gaps in their classes than the faculty mindsets with a growth mindset. This was independent of faculty identity, by the way. So this was even the case for faculty with marginalized identities themselves. So it seems that, at least as I interpret it, that our students are taking cues from us a lot of the time about what’s expected of them and what the course is about. And so if we have a growth mindset, if we come at the world with a sort of theory of mind that people can improve, that people can get better with practice. Our students will notice that, and they’ll take what we tell them in a constructive way, in a way that they’ll actually work at something. If they suspect from the way we talk, from the way we carry ourselves, from the way we structure our courses, that we actually have a fixed mindset, that we believe that generally talent is doled out somewhere, and either you have it or you don’t, they’ll get the message that when they struggle early on in a semester, that there’s essentially not much they can do. And so I do think it really matters how we talk about our subjects, classes, how we talk about our disciplines, how we talk about what student work is for. There’s been really interesting research done on the concept of brilliance, and certain disciplines value brilliance in their fields. Philosophy is one that comes to mind a lot, that if you survey faculty members about what it takes to succeed in this field, philosophy and some other fields, for sure, rank being brilliant really high. You need to really be smart to do well in this class. Well, research has shown that those disciplines that value brilliance most highly have the biggest gaps between privileged students and marginalized students in their fields; they have the fewest black PhDs, for example, the fewest women PhDs. And so how we think about what it takes to succeed in our field really matters to students, and whether we tell them it explicitly or not, it comes across to them.

Rebecca: So we’ve talked about a few different challenges related to inequity that our students face, and your book explores many others. Can you talk about a few more examples of strategies that can be used to promote more equity and student success?

David: One of the sort of best supported strategies for what certainly used to be called inclusive teaching, I don’t know if people still use that phrase, is structure. There were a couple of really huge, really sort of ironclad surveys about the inclusion of structure into large lecture classes, and how that helped to narrow gaps that were really, really stubborn, and nobody seems to know what structure is, so I’ll explain it a little bit. Structure in the context of educational research is really just having students do stuff. It’s the opposite of a lecture, where all students have to do is sit and listen to a lecture. Structure is where you make students answer questions before the lecture, where you put them in groups and talk about the concept, where you do a survey in class and have students respond to it, where you have students do writing in class. It’s structuring class time so that students have things to do for their learning. And so we know that that is really effective, particularly for marginalized students. One of the reasons why this helps is because privileged students need less from us than marginalized students. One thing that privileged students have that marginalized students don’t have is a positive experience with school. They like school much more than marginalized students do. They’ve had a good experience. They know how to be good students… I’m speaking very broadly, of course… but on the whole, and they have more resources to help them with that. And so a class period where all students have to do is sit and take notes and do the work themselves, is going to favor those students who are good at being students, and it’s going to disadvantage those students who have had a less positive experience with school, who have fewer resources to help them out, with less time to do the work. So the more that we can structure class time is what I was talking about, taking advantage of class time, the more that we can help those students. I’ve also sort of been convinced that the best kind of structure is transparent and predictable. Transparency really helps students for lots of reasons. I think part of it is that growth mindset piece, that if we explain to students why we’re doing what we’re doing, we will most likely persuade them that what we’re doing is to help them learn, which we can’t take for granted that they believe. And the predictability piece, I think, is really interesting. There’s been really, I think, provocative and powerful research done on the value of taking high-stakes exams, and instead of giving, say, two or three exams over the course of semester, dividing up the points you’d give to that and giving students weekly exams, weekly quizzes, and where you ask about the same material, you just do it more often. This strategy seems to really help economically insecure students, and there’s some sort of disagreement as to why this helps, but one of the reasons why I think it helps is that economically insecure students are used to and good at focusing on pressing concerns. We know a lot about how economically insecure students struggle with long-term planning. What they’re good at is short-term planning. Living in near poverty means that you have to focus on pressing needs, because it’s a life of instability and scarcity. And so if the task is study for this quiz on Thursday rather than study for an exam next month, we’re going to help those students who have fewer resources to do that kind of long-term planning, the long term thinking that is involved in preparing for a midterm or an exam in a month or two. So thinking of our structure as, yes, having students do stuff, but wherever possible, make it transparent, so that students always know why we’re asking them to do the work we’re asking them to do, and if possible, predictable, so students can sort of count on our classes as being a reliable source of support and help in a world that is less than reliable for them.

John: So one of the things your book addresses that’s often ignored in many books about effective teaching is a focus on student disability. Can you talk a little bit about this chapter and some recommendations on what institutions and what faculty can do to help create a more supportive environment for students with disabilities?

David: It’s one of my favorite parts of the book, partly because I learned a lot, and so we know that disabled students struggle in our institutions, that they graduate at a much lower rate than their able bodied peers, and that the numbers we do have about their success are probably under selling the problem, because something close to a half to 1/3 of students with disabilities actually report their disability to their institution. So we know that plenty of students, even plenty of students who get institutional support in high school, aren’t telling their institutions in college, and so aren’t getting the support they need, and aren’t getting recorded in these studies. What I did in the course of my research was I kind of looked at the history of disabled students in the academy, and I found, probably unsurprisingly, that the Academy had to be sort of dragged kicking and screaming to care of and educate disabled students. It was only by force of law in the 1970s that American institutions of higher education began admitting disabled students in large numbers and admitting them into mainstream classrooms. But going over that history, which was of course, also the history of the creation of Student Disability Services offices and the accommodation system really made me think of how we take for granted this system that we really shouldn’t accept as being the way things should be. Essentially American colleges and universities were told that there was this new population of students with different needs coming into the academy, and that they had a mandate to give them as good an education as everybody else, and that was an opportunity to tell professors in particular, look, you’re going to get a lot of new students with different needs. Maybe you should change the way you teach. Maybe you should change the way that you approach your students, because your students are going to have some different needs. We didn’t do that. We didn’t do that at all. We didn’t touch the center of our institutions at all, in terms of what I think of as the center of our institutions, our classrooms. Instead, we created an office on the margins of our institutions, and a system that too often allows professors to change very little about how they teach. In fact, seems designed to allow you and I to change very little about how we teach, and even if we look at the language that universities use around accommodations, it very much is about students have a right to an accommodation, but only if it doesn’t interrupt the educational standards, are very often the way they’re phrased, and I just don’t understand what educational standards could be if they’re not helping all of our students learn. And so this idea that we can help certain students, but only if it doesn’t interfere with some vague sense of standard that is unconnected with helping our students that I just don’t understand. And so I really want faculty members to sort of rethink how they approach a class before they meet their students. We very often think of our disabled students as an exception, as something that comes after the fact. We meet our students, we tell them the syllabus, we tell them the way it’s going to be, and then you start to meet some disabled students who say, by the way, I have an accommodation request, and you make an exception for them. So I’m very much drawn to, of course, Universal Design for Learning, which is, of course, a long time, broad approach to teaching, it comes from many disability activists, that seeks to, before we meet our students, design our classes so they’ll work for everybody. This is an ideal. It’s not easy to do, but it’s the right approach, rather than pretending that all of our students are able bodied and then being surprised every time that we get X number of disabled students asking for a change. So I go into a lot more detail in the book, but that’s one of the reasons why I love writing despite how much I hate writing, is that sometimes you can learn something. Is that actually doing this research really opened my eyes to kind of what we take for granted about the place of disabled students on campus and how the system seems set up to cast them as exceptions. In my opinion, that underlies a lot of their struggles to succeed.

Rebecca: It’ll be interesting to see how the updated regulations to Title II of the ADA, which addresses public institutions, helps move this work along, because it does require this proactive approach around access, especially around digital technology.

David: Yeah, I don’t have high hopes, but I do have hopes.

Rebecca: So we focus a lot on in-person classes. Can you talk a little bit about the relationship of the contents of your book to online classes.

David: The reason why I mostly address in-person classes is because that’s most of my experience. I am skeptical of a lot of online education. I know that there’s a lot of people who’ve done really great work, and there’s a sense in which sometimes that online educators have had to focus on some of these issues before people in person have had to, particularly around generating good community, where you sort of have to work harder. I do hope that all the principles that I advance will work in sort of any classroom. I just think that we do faculty and students a disservice if we pretend that online education isn’t harder. I think it’s harder. I do think that we are doing people work, care work, and that good teaching has to do with forming relationships with our students and helping them as human beings. I used to have this joke when I worked for a teaching center when people would come in for advice about their teaching. I’d say half jokingly, all right, I want you to imagine that this is your student, and you’re their teacher, and you’re trying to help them. I do think that sometimes we sort of get away from the idea that these are people that we have relationships with, they’re professional relationships, they’re educational relationships, they’re relationships. I think that that relationship is harder to see in an online environment, at least it is for me, and so it takes more work to nurture and make work. It certainly can work, but it’s harder.

Rebecca: Challenging, both for the students and for the faculty. [LAUGHTER] It goes both ways.

John: We always end with the question: what’s next?

David: Well, what’s next for me is, I’ve just been recently made Director of Programming at Iowa called Gen Ed. Lit is what we call ti, general education literature. It’s a class offered by the English department that every undergrad at Iowa, except for English majors, has to take. So about 3000 students every year take it, 150 sections, something like 60 or 70 instructors. Most of them are graduate instructors, and my role is I oversee this course, and I’m a supervisor of all of these instructors. So I took the position because I’m really passionate about training new instructors and helping people learn how to teach better. And so for me, it’s an opportunity to put a lot of the ideas that I’ve been thinking about and writing about for years into practice with people who are actually on the front lines, which is a terrible metaphor, but I’ll use it anyway. But teaching our undergrads, and in particular in this course, teaching students who, for the most part, haven’t chosen to be in the class, which is, as you know, one of the more challenging teaching challenges that we face. And so I’m really excited about helping new instructors find their feet and helping figure out, particularly at this time, where everyone is worried about AI, helping to figure out how to teach literary reading skills to a generation that I think could really benefit from developing them.

John: And a generation that spends much less time reading than prior generations. So it’s a nice challenge to be addressing and working on it, and I hope it’s successful, and maybe, if so, you can share that more broadly so we can all improve this.

Rebecca: Yeah, definitely sounds like a challenge that might keep you busy for a little bit anyway. [LAUGHTER] Well, thanks again for joining us and sharing your work.

David: Well, it’s been my pleasure. Thank you so much for the work that you do and for talking with me today.

John: Thank you. We’re looking forward to future conversations with you.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

John: Editing assistance provided by Madison Lee.

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408. The University Unfettered

Colleges and universities have survived many challenges. In this episode, Ian McNeely joins us to discuss how public higher ed institutions continued to thrive despite the challenges of the Great Recession, low-quality online diploma mills, and the COVID pandemic. Ian is a Professor of History and Senior Associate Dean for Undergraduate Education at the University of North Carolina at Chapel Hill, He specializes in German history and the history of knowledge. Ian is the author of The University Unfettered: Public Higher Education in an Age of Disruption, which examines how modern research universities responded to the disruptions in higher education between the Great Recession and COVID-19 and the lessons learned from these experiences.

Show Notes

  • McNeely, Ian F. (2025). The University Unfettered: Public Higher Education in an Age of Disruption. Columbia University Press.
  • Club Mate
  • Baumol, W.J. (1967).  Macroeconomics of Unbalanced Growth: The Anatomy of Urban Crisis. American Economic Review. June. pp. 415-26.
  • Krueger, A. B. (2001). An Interview with William J. Baumol. Journal of Economic Perspectives, 15(3), 211-231.
  • Todd, E. M., Watts, L. L., Mulhearn, T. J., Torrence, B. S., Turner, M. R., Connelly, S., & Mumford, M. D. (2017). A Meta-analytic Comparison of Face-to-Face and Online Delivery in Ethics Instruction: The Case for a Hybrid Approach. Science and engineering ethics, 23(6), 1719–1754. (an example of a meta-analysis comparing alternative instructional modalities)

Transcript

John: Colleges and universities have survived many challenges. In this episode, we discuss how public higher ed institutions continued to thrive despite the challenges of the great recession, low-quality online diploma mills, and the COVID pandemic.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

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Rebecca: Our guest today is Ian McNeely. Ian is a Professor of History and Senior Associate Dean for Undergraduate Education at the University of North Carolina at Chapel Hill, He specializes in German history and the history of knowledge. Ian is the author of The University Unfettered: Public Higher Education in an Age of Disruption, which examines how modern research universities responded to the disruptions in higher education between the Great Recession and COVID-19 and the lessons learned from these experiences. Welcome, Ian.

Ian: Thanks for having me.

John: Thank you for joining us. Today’s teas are:… Ian, are you drinking any tea?

Ian: Recently I’ve been drinking, I’m not sure it qualifies as a tea, it’s technically a soft drink that’s extremely popular in Berlin. It’s called Club Mate, and it’s a yerba mate drink with carbonation and a little bit of sugar, not as sugary as we have over here, but more caffeinated. So it gives you a nice little buzz.

Rebecca: I think it fits in the right category then. [LAUGHTER]

Ian: Yeah, very much so.

Rebecca: I have Lady Grey today, John.

John: And I have wild blueberry today.

Rebecca: Oh, switching it up.

John: Yes, it’s a black tea with a little bit of blueberries added to it.

Ian: Sounds yummy.

Rebecca: Of course, my description is interesting because it sounds like it might fit in that same category of those black teas that had cherry in it that I didn’t like. So we invited you here today to discuss The University Unfettered. Can you tell us a little bit about the origin story of the book?

Ian: Yeah. So it goes back to my first foray, first into faculty shared governance, and then to formal administrative roles. I’d gotten tenure in the mid-aughts, and then a couple years later, the Great Recession came in 2008-09, that was when I was really just beginning to get into faculty service and figuring out what campus was like. And I sensed at that time that this event would have a kind of epical impact on higher education, I just didn’t know how. So I kind of developed a desire to kind of run into this burning building [LAUGHTER] that I thought higher ed would become. And long story short, after a few years of doing kind of faculty senate stuff, I got my first admin job of seeing undergraduate education at my former institution. So I should be clear for listeners that I’m not talking about UNC Chapel Hill, I’m talking about another public flagship where I’d been a faculty member for 24 years until last year, and I spent the entire decade, the 2010s, really delving down into the way universities work and kind of learning at the coal face or down in the engine room, or where the sausage is made, or whatever metaphor you want to pick, about things that I’d never understood before, and frankly, had been socialized to be a little bit skeptical of. I mean, what do Deans actually do? Why are these decisions made? Why is our Xerox copying budget being cut? And then, on a much broader scale, what is happening to higher ed? There had already been a lot of critiques of research and teaching, escalating tuition, political concerns, not yet the types of attacks we see now, and just a general kind of loss of confidence in the public mission of higher ed and of public universities, particularly. So when I got done with that stint in administration, this was more or less after the pandemic ended, I had a sabbatical coming. I thought these two events were a great set of bookends for a study of how universities work on the inside and what that tells us about higher education today. So the Great Recession, 2008-09, all the way down to the pandemic and its aftermath, more or less ending in 2022, went on sabbatical, wrote the thing up. I hadn’t been publishing very much during my admin career, and this thing came out in six months of writing. It just flowed out of my fingertips into the Microsoft Word, and it was a joy to write. It’s a kind of warts and all, this is the way universities work. But despite all the mid-level and minor flaws that we experience in higher ed, the enterprise is fundamentally sound. So it’s a comedy, not a tragedy. There are [LAUGHTER] lots of crazy things that happen along the way, and whether we’re still living in a comedy or a tragedy is something we get to do later. But above all, I wanted folks, particularly in faculty and administrative roles, hopefully, maybe some readers outside the academy, can use this and say, well, at least until recently, this was how the machine was supposed to function, and did a remarkably good job despite it all.

John: You noted that when you entered this position, you were a little concerned about entering this burning building, and you note in your book that state funding for higher ed had been declining for several years prior to the Great Recession, and we saw reductions in state tax revenues during that period, leading to lower state support for higher ed. And also, this was a time there was a lot of for-profit online competitors, some of them of very sketchy quality, and there was a lot of concern in general about the future of higher ed. You note, though, that in response to the challenges that were expected, higher ed continued to thrive during and immediately after the financial crisis. Why were the outcomes so much better than many expected to occur during that period?

Ian: Yeah, great question. So just to cut to the chase, the argument is that over the 2010s market competition reigned supreme, and public universities triumphed in that competition.. There was a flight to quality as students and parents and employers all looked to our established institutions to do what they already had done well. We did not know that at the time. Again, that was why I, myself, got into this line of work, and I think a lot of folks were concerned about: A) cutbacks in state funding, and B) as you said, the threat represented by for-profit online providers. So just to flesh that out a little bit more, a lot of states, including the state where I formally taught, had experienced the declining allocations from state legislators, already for decades, or at least years, running up to the financial crisis. When the financial crisis hit, that put a very big additional debt and the monies available for universities. The reason being that states, A) are often subject to limitations on taxes in general, citizens don’t like to pay that much, B) they’re often obligated to fund Medicare or prisons or K-12 education or unemployment insurance, lots of other things are ahead of the line, from a state legislator’s point of view, before higher education gets its cut. And so the question really was, at the time, would private demand for higher education compensate for the decline in public revenues? We know from generations of economic history that recessions have a counter-cyclical effect, that when the economy goes down, people go back to school to get more educational credentials, but we didn’t know that would counterbalance the cuts that we saw, and part of the reason was the rise of these for-profit online competitors. It’s hard to remember now, but I remember at the time thinking like, are they going to eat our lunch? Are they going to automate education? Are they going to replace liberal arts with vocational training? Are they going to act as the disruptive innovators that run circles around these lumbering, conservative, ancient institutions, and the long story short was that: no, that enterprise failed. And in particular, by the end of the pandemic, we all were treated to what at the beginning of the decade felt like a utopian scenario, and ended up being more of a dystopian scenario where everybody, all of a sudden, had to go online, all at once. And we learned at the end of that that even though online is great, it’s not a replacement for the face-to-face teaching that we’ve done for centuries. And so again, the pandemic was a nice bookend to a decade that started off very uncertain, had a lot of rocky periods during the middle and toward the end, especially with the pandemic, but that ended on a high note, I think. And it was that outcome that we could not have expected to be so good at the end. And again, just a few short years ago, it looked like it was poised to stay that way.

Rebecca: Picking up on the thread of competition. One of the arguments that you make is that competition among higher education institutions has allowed them to effectively respond to challenging conditions and to better meet the demands of their stakeholders. Can you explain how competition among colleges has resulted in desirable outcomes in the period of declining state support?

Ian: Yeah, in a nutshell, competition forces universities and university administrators specifically to be responsive to the demands of stakeholders, whether that be students or faculty members or other administrative professionals, who are all competing in a giant market. So it’s an endorsement that I want to be careful about offering, because I’m not trying to offer a brief for unrestricted laissez faire, Adam Smith style capitalism. But as an historian of knowledge, when I look at the way universities have developed over centuries, going all the way back to ancient Greece and Rome, the city states of ancient Greece, going to the Middle Ages, where urban universities in Paris and Bologna and Oxford and Cambridge were competing with one another. The German Research universities of the 19th century: Berlin, Göttingen, Halle, Freiburg, Heidelberg, and then, of course, the state universities of the United States: Michigan, California, North Carolina, New York. They’re all driven by competition in a common cultural space, a common linguistic area, and that has been a dynamic that repeats itself over time. What I tried to do in the book was to really concretize that at an empirical level, to look at the ways that universities market themselves to students, to look at the ways that universities compete for faculty and try to give them working conditions and salaries that meet the demands of very highly trained professionals, that look at the necessities to provide student services and other fringe benefits and amenities that will bring both faculty, staff and students into being willing to relocate to these universities and work there for a time. And the long and short of it is that those mechanisms are, in themselves, sufficient to guarantee a high quality product, if you will, even apart from the regulation that state governments do to keep those universities true to their public mission. It’s not that the state regulation is entirely unwelcome, it’s that it’s sometimes counterproductive, and that it works best when states provide an overall guideline and, of course, as much funding as they can afford, and then let universities be responsive to their stakeholders. And so it’s the burden of the book to demonstrate, as empirically as I possibly can, the way that dynamic alone keeps universities true to their public missions, despite the fact that they seem more and more to be private consumer goods with a very high price tag attached. That’s a problem. We need to look at it. But it doesn’t undermine the public character of universities like ours.

John: A lot of faculty, though, are concerned that this sort of focus on competition or on corporate-style tactics can damage that public purpose that you’re referring to. But instead, you argue that the market pressure has strengthened this commitment to the public good. Could you elaborate a little bit on that part of the argument?

Ian: Sure, and I should say I started off the book, and I started off my administrative career, being one of those faculty who was irked, ticked off, skeptical of, cynical about, key performance indicators and brand management and the role of athletics and a lot of things that do clearly derive from a kind of corporate-style internal management. But I’ll give you two examples of internal management of universities where, despite the adoption of those tactics, the public mission, the commitment to knowledge, the commitment to teaching and research, was maintained, and one of them is kind of more of a pure positive and one of them’s more ambiguous, so it’s not like it’s all roses. Let me explain a bit. So there’s one chapter on… basically it tracks the student tuition dollar as it moves through the administration, and specifically what we call a budget model, a formulaic allocation of student tuition based on the number of credit hours and the number of majors and the number of degrees that any given department produces. And this is clearly a very capitalist type of system, the departments that compete for students that get those butts in seats. If you’ve ever been to a faculty meeting, you know that’s what the Deans want. It does feel very corporate, but what I try to show in very great detail is the way that those incentives: A) really do encourage departments to be responsive to student needs, to be in service to their stakeholders, but B) are counteracted by cross-subsidies that don’t simply steer dollars to whatever an institution-wide popularity contest run by undergraduate students dictates. There are decisions made as a part of that that balance, again, public goods and the pursuit of knowledge against the competition for budget dollars and satisfying consumer demand. The other example, and I devote another chapter of this book, is around research metrics, around efforts to measure research productivity, not only in terms of NSF and NIH federal grant dollars, but in terms of attempts to count and quantify the value of publishing an article or a book: how many readers does it get? How many citations does it get? How do I stack up relative to my colleagues? How does my department stack up? Can we measure something as complex and ineffable as creativity, as scholarly and scientific creativity, and there, as I mentioned earlier, the record is a little bit more ambiguous. Yes, in some ways, it really does help to not just trust that faculty are off thinking big thoughts in the lab or at the library, but there are ways in which there’s a limit to how much we can attempt to measure and to increase productivity and creativity by measuring things even more intensively, article citation counts, federal grant dollars, et cetera. But even in those cases, I argue these kind of quantifiable corporate-style performance metrics and indicators don’t undermine the fundamental commitments of faculty and administrators to do some version of what we’ve always done, which is to pursue knowledge for its own sake. So that’s what I would tell to my former self as a skeptical faculty member, and then to anyone else who might be coming into this wondering, I think rightly so, “How do these decisions get made in administrative conference rooms?”

Rebecca: I think maybe staying on the thread of faculty skeptics, [LAUGHTER] faculty often voice concerns that institutions are shutting down traditional liberal arts majors in the humanities and social sciences to focus more on STEM disciplines. You argue, though, that this is not a very cost-effective strategy given differences in education costs across disciplines. Can you talk a little bit about the cost difference between traditional liberal arts and the STEM disciplines and some of that decision making that’s happening.

Ian: Yeah, it’s a misconception that STEM disciplines are highly profitable and they kick off subsidies that then have to backstop the declining budgets of their poorer cousins in the arts and the humanities. It varies from institution to institution. But what I found in the case study that I used is a fairly widespread pattern whereby, in fact, if you look at the expenditures per credit hour delivered, it’s the natural sciences that run at a loss, if you want to adopt that kind of crude profit and loss, and it’s the social sciences, think those large introductory sociology lectures, for example, where you have one faculty member and a small team of graduate students generating 1000s of credit hours, those departments actually run a surplus, and that surplus within a college of arts and sciences often can be used to backstop the losses that are run in STEM disciplines. In that equation, as I found, at least in this case study, it was the arts and the humanities programs that more or less broke even. So from a sheer profit and loss perspective, if a trustee were to come to me and say, “We need to shut down all those departments that aren’t making money and steer money to the ones that are efficient and good,” they might be expecting a dean or the administrator to say, “Well, we need to keep the English department. We can’t just give all the money to the biology department,” when the answer might well be, “Well, we’re not going to close down the Biology department simply because they lose money, and we’re not going to reward the English department, simply because they’re so profitable an enterprise. We have other considerations at play.” The takeaway is, and this varies from institution to institution, it shouldn’t be surprising that STEM is more expensive, science is expensive, laboratories are expensive, equipment is expensive, and we should cross-subsidize that. It’s just not the case that the liberal arts run a loss. This is a whole separate conversation we can have. But another thing that we know is that liberal arts degrees pay off handsomely over a lifetime. If you are concerned about: “What can I do with a degree in liberal arts? Do I have to major in STEM or business?” The answer is no. If you major in STEM, yes, if you become a medical doctor or an engineer, you’re going to make a lot more money over your lifetime. That should be no surprise. But if you major in a humanities field or one of the humanistic social sciences, your lifetime earnings capacity is equal to, if not greater than, business, journalism, and indeed, many of the STEM fields, like biology.

John: And adding to that just a little bit, the probability of a student entering into a discipline and succeeding and graduating with a degree in that discipline is much higher in the humanities and social sciences than it is in many STEM fields, which is a separate issue that also needs to be addressed. I was at a meeting this morning where it was noted that the Department of Education is using College Scorecards that look at the earnings of new graduates based on their entering major, which is a bit troubling in a lot of ways, because, as you mentioned, the return to education is best measured by students’ lifetime earnings, and also students change majors quite often over the course of their college career. When you just look at the earnings of recent graduates, it’s a relatively poor predictor of lifetime earnings, because the earnings of college graduates rise quite a bit over time, and much of the gain from education comes from that more rapid rate of growth compared to high school graduates , which is perhaps related to another point that you made in the book, which was that political interventions are sometimes harmful when they get involved in the decision-making processes of institutions. Can you talk a little bit about that?

Ian: Absolutely, and maybe for the purposes of this question, I’ll set aside capital “P” politics, ideology, partisanship, the type of climate that we’re living through now, though I’m happy to come back to later. I would offer a few examples of small “p” politics, or even just policy-making interventions that, in most cases, are very well intentioned and driven by people who have all the best values at heart, and that still backfires. So return on investment, as you just mentioned, is one of them, what is the documented value of a college degree? And there’s so many methodological challenges there, from using your incoming major to using the first job that you get out of school. And there are as many counterintuitive stories in that area as there are ones that gratify your preconceived notions. So one that I’ve heard quoted a lot recently is that at the current moment in the job market, the unemployment rate for ethnic studies graduates is lower than the unemployment rate for computer science majors, because, for the time being, the bottom has dropped out of the computer science entry level field because of AI, and the ability to enter a profession where you deal with ethnic diversity is actually at a premium. So it’s really challenging methodologically to measure return on investment, much less to design incentives and mandates that universities have to adopt in order to deliver their education. So another large argument layered across the book is that more often than not, any attempt by well-intentioned state and federal policy makers to dictate how universities respond to their stakeholders, to scan their environment, to seize on opportunities, is likely to produce sub-optimal outcomes. And just very briefly, I can give you a couple of other examples, and we can delve in further. So a lot of states have experimented with performance incentives attached to particular outcomes that they want to incentivize, things like workforce development, things like the diversification of the graduating class, and a lot of times, those produce more bureaucratic compliance infrastructure than they do demonstrable results. In the book, for example, I look at the state where my prior institution was located, the case study for the book that understandably, at the time, wanted to incentivize state universities to graduate more underrepresented racial and ethnic minorities, and so they attached a $6,400 performance incentive to each institution to say, “Hey, you’re gonna get more money for serving these students. You can use some of that to stand up more services to help them out.” Well, in that particular case, it made much more sense to go recruit an out-of-state student who would pay much higher tuition. In this case, $9,000 instead of $6,400 because that would be in the financial interest of the institution. So despite the attempt to kind of play with these incentives, to steer and nudge a university in a particular way, it had the effect of not doing much to change the equation. All it did was to add another layer of complexity to the budgeting. A second example that I bring up is the way by which we accredit universities, another thing that’s very much in the news today and the whole mandate that all universities are under to conduct assessments of their general education and other curricula, to attempt to measure that which is arguably not measurable. How much do you learn in a given liberal arts course, or even over two or four years? All well intentioned, designed to document: Are we teaching what we claim to? Are our students learning what they need to? But in the book, this is one of the very few actual diatribes in what I hope is otherwise a fairly even-handed approach, I try to show that a lot of that assessment theater is just that, it doesn’t fulfill the policy or political objectives it aims to, and it only fetters universities even further.

Rebecca: How do we get around that? The idea that you have all these policies in place really because the spirit of what’s there is what’s important, but the outcomes are not there, and we’re just kind of like ticking boxes and not really doing what probably most people actually desire to do.

Ian: A year ago, I would have said it’s a devilish problem that needs to be tackled, like hacking back any other set of weeds, that we should go through with a very calibrated set of gardening tools and prune out the overgrowth. Through factors beyond our control, we’re in the middle of to switch metaphors to category five hurricane that is clearing out a lot of old practices, possibly including accreditation, possibly including the Department of Education, things we would have never wished for and will certainly come to regret in many ways, but that will have the effect of possibly clearing a lot of ground for us to rebuild in a more thoughtful way. And what I would like this book to do is to sort of illustrate why we need to build back better in a different way, and in a way that is much closer to the way we used to do the things before these bureaucracies became so overgrown, before these gardens of weeds became so thick and impenetrable.

John: One of the things you address in your book is the rising cost of tuition, which has long been a major concern of people concerned about the future of higher ed. And you refer to the Baumol disease, which suggests that the relative cost of higher ed is bound to increase. Could you give us a brief summary of the Baumol disease, because unfortunately, not everyone is familiar with that argument?

Ian: Yeah, and here I want to concede that this is very much not my own argument. It goes back to the late 1960s, but the classic example is a string quartet or a haircut, any good service or function that is performed by human beings that is difficult to automate, difficult to accelerate, difficult to optimize. You could increase your production of string quartets by playing Beethoven at six times the normal speed, but it’s going to sound pretty funny. You could speed up a haircut, deliver more haircuts in an hour, but I don’t think anyone wants those scissors flying at that high speed near their heads. So there’s certain things that you just cannot increase the productivity of, and higher education is one of them. We had an experiment, again, through the 2010s: Can online automate higher education, and again, the results seemingly have come back: “No, they can’t.” So in essence, the idea is that things that are highly labor intensive are going to experience higher rates of inflation than things that can, in fact, be automated, like automotive manufacturing or any number of other manufacturing processes, so that over time, you would only expect the relative cost of higher education to exceed the relative cost of manufactured or otherwise automated goods and services. And I think the point there to emphasize is that Baumol’s cost disease in higher education is as old as the golden age of higher education itself. It’s not only not a new problem, but it first arose and began to be noticed during the very decade that American higher education… call it a golden age, whatever… rose to international prominence. It is a feature and not a bug. It is an inescapable condition, not a disease that admits of an easy cure.

Rebecca: We’ve talked quite a bit about costs, and one of the issues that students certainly face is sometimes leaving college or a university without a degree, but still quite a bit of student loan debt. And this is certainly true for first-gen students, students from low-income households and students from historically minoritized groups. You’ve noted that the origin of these differences occurs [LAUGHTER] before students enter college. But what can colleges do to help reduce these equity gaps in outcomes?

Ian: So first of all, there’s pointing out that at a lot of public flagship institutions, including the case study in the book, the average debt for students who graduate with any debt at all is on the order of $20,000, or it was during the 2010s, which is not chump change, but as a debt to be paid off over a career is far less than most people’s mortgages. So even though debt is real, even though tuition has gone up, even though students and parents can’t afford, through a combination of grants and loans and financial aid and summer jobs, most middle class students can come out with a reasonable package afterwards. It’s also worth noting that some of the tuition increase that we saw in the 2010s, as I said earlier, had to compensate from declines in public state legislature funded expenses, and so was simply back-filling dollars that had been taken away by appropriations cuts, but particularly after the middle of the 2010s, after that gap was filled, some of that tuition money was plowed back into student services to elevate the quality of the experience and the support for everybody, and not just to make up for lost revenue. Now, there were a lot of critiques at the time of lazy rivers and climbing walls, if that rings a bell, that a lot of these extra tuitions and fees were plowed into fancy amenities to make student rec centers or dorms feel more like country clubs, and there were some instances of kind of waste, fraud, and abuse in that area, but in general, these monies were plowed into scholarships, into support services for first-gen, transfers, other underrepresented students, and before the recent restrictions placed on diversity, equity, and inclusion into programs that cater to specific racial and ethnic minorities. I do say in the book that there are distinct limits to the abilities of even the most well-intentioned and well-resourced higher education institutions to fully close those equity gaps, because, as we all know, by the time students arrive in college, they come from very diverse backgrounds, socioeconomically speaking, and in particular, K-12 education is both dramatically underfunded across the board and highly correlated with zip code, because it’s funded by property taxes. And I have a long session in the book, it’s a bit of a digression from higher education, but I felt it needed to be said, that it is our K-12 system, and frankly, our entire society, that underserves people who do not come from a middle class background, who cannot take on $20,000 of debt, give or take, and who come in from profound social, economic, psychological, cultural disadvantages that we cannot in higher education be fully expected to offset. And, if anything, a lot of the populist backlash we see against higher education is driven by that circumstance for reasons beyond our control and that aren’t our fault. There are huge numbers of people, white, black, brown, and otherwise, who are being. radically underserved by our public policies, who look at what they perceive as special treatment for ethnic and racial minorities by universities and wonder, why am I not getting that deal as well? It’s not the university’s fault for doing that. It’s the fact that we have left so many people behind. There’s a sentence in a book where I say, basically, universities and colleges are our welfare state. I’m a European historian. So in Britain, they have the National Health Service. In France, they have free childcare. In Germany, they have labor unions. In Scandinavia, they have a wall-to-wall set of services for everybody. We during the entire century, and in fact, the last two decades, after we began to dismantle the welfare state in the United States, have looked to higher education to counteract all the deficits in education, health care, unemployment, poverty abatement, you name it. And that’s admittedly a very long answer to your question that takes us very far afield, but I wanted to do what I could in the book to put that equity gap question into a really larger political and policy context.

John: There’s a lot more we can do at all levels to address those issues that we haven’t been. But let’s go back to an earlier topic, where you mentioned online education a couple of times. Was that really a very effective test of online education when we went online during COVID? Or was that a test of what happens when you have a lot of people who were unprepared to either take online courses or unprepared to teach online courses, who were suddenly thrust into an environment at a fairly challenging time, and it was a failure pretty much every way in which we could measure it. But there have been some studies that have found that prior to that point, online education did result in outcomes that were consistent with, or in the case of hybrid instruction, superior to those in terms of some assessments of learning, at least. Perhaps is the criticism of online instruction a bit overdone in general in society as a result of the experience of the pandemic?

Ian: The short answer is yes, I couldn’t agree more. I think that, if anything, the pandemic soured a lot of faculty and students on what had been and still could be a very promising set of pedagogies. I think the long and short of it was that, yes, we did learn that we preferred to be back in person, that probably would remain true even had we had time to prepare the best online pedagogy as possible. But the fact that we all rushed into it meant that we all did some version of a bad job, and I speak of myself and probably everyone else who had to learn these things very quickly. What surprised and disappointed me was that the reaction against online was so severe coming out. And I know that different institutions have had different trajectories, but at my prior institution, and also at UNC Chapel Hill, the moment that the pandemic was over, it was like, “Thank God, now we can go back to butts in seats,” [LAUGHTER] and we know that’s not the answer either. So I’m hoping that a couple years out, we were thrown in the deep end, into a very cold pool of water, and naturally we wanted to get right back out again. The silver lining is we’d learned that we could sort of swim, we could dog paddle, or at least keep our heads above water. Maybe now let’s go back and learn the butterfly stroke. Maybe let’s invest in online and particularly hybrid or HyFlex modalities that I think have enormous benefits. Some students learn better online. A lot of students would for reasons of convenience. They have jobs, they have other things to schedule. At UNC Chapel Hill, we’re growing the size of the undergraduate population, but we’re constricted by a very antiquated campus. Can we move some of those classes online so that we don’t have to build more classrooms? Any number of reasons to, I think, reopen the experiment on online education. I would say, in general, this is something I wish I’d developed more in the book, but I’ve been thinking about ever since, there are a lot of experiments in teaching that we were really excited about in the 2010s that came to a crashing halt during the pandemic, and it’s high time to sort of dust those off and make another run at the ones that at least were most promising.

Rebecca: So higher education institutions today are facing all kinds of new challenges related to, I think, what you would call, maybe the capital “P” of politics on higher education institutions and expertise more generally. We’ve got the enrollment cliff and a decline in the perceived value of higher education by a large share of the population. What advice would you provide to higher education administrators in addressing these and all these other new challenges.

Ian: Great question, and maybe I’ll disaggregate what I think are the real threats from the ones that are serious but not existential. So the enrollment cliff, for example, that’s real, We know that and different institutions are experiencing that differently. Flagships generally have the first pick of students, so even in states where the demographics are softening, they can still make their classes. Other institutions may have difficulty filling their classes in the first place, or at least filling them with qualified students. One lesson, and I don’t mean to be glib here, is that those challenges are a known unknown. They’re of the same kind, even if not the same degree, as we experienced in the 2010s in other circumstances. So I have a lot of faith in institutions to ride out that type of change. It won’t be easy, it will certainly be painful. It will cause layoffs and gnashing of teeth, but institutions are resilient, and one of the lessons of the book is like we can take a lot of blows of that nature. I’d also push back on the narrative that higher education has experienced a decline in perceived value. I think there have been political attacks that are very ideologically motivated, but if you ask the average parent or student whether college is worthwhile, not only as an investment, but as a life experience, most of them will say yes. To me, there’s a huge disconnect. I never run into students or parents who say, “I’m not coming to university because it’s full of woke crusaders.” I mean, they may believe that to be the case, but it doesn’t cause them not to sign up. [LAUGHTER] And in fact, I would argue it’s just not the case to begin with. So we’re experiencing a political crisis, rather than a crisis in public opinion. There are some good stories that are concerning that the value of a college degree in purely economic terms is softening, but that may be because the value of college type of skills, you know, being a welder or a plumber is experiencing a renaissance, or at least a rediscovery. That’s a good thing if we don’t have to require every student to go to college for four years, because it’s not for everybody. We should really help people, whatever their skills are. So that leaves the last bit, which is political attacks, and that’s where I’ve begun to feel that we really are at a different universe from the one we were in as recently as I would say, 2023. I was finalizing the conclusion of this chapter. I believe it was… well, early 2024 when we had the first round of congressional hearings into the war in Gaza and some of the flickers of McCarthyism that have since blossomed into a full on conflagration. And that’s not to take a stance on the war or on the prevalence of anti- semitism, but just to say that already, before the current administration came into power, there were indications that we are entering a new phase of McCarthyism, and I’m not a scholar of McCarthyism, but I feel like we are certainly well beyond that now, in the same sense that the wider scandals and crises engulfing our federal political system exceed Watergate by an order of magnitude. So I have to sort of live in this tension, as I’m sure all of you who are listening do as well. In my day-to-day life, I feel like I’m living in truth. Life goes on. Universities are wondrous things. They’re factories of goodness. And then I read in the papers outlandish attacks on things that are either being blown all out of proportion or are simply false. And all I can say from kind of my position in the trenches is that I’m going to try to save as much as I can for as long as I can, and try to let go where I can’t affect the wider discourse. For example, this is public, so I’m not divulging anything, and certainly not concealing anything either. There are a lot of state and federal mandates in the past year to eliminate DEI from the curriculum with no definition of what DEI even means. And so in a lot of meetings I have been in, and that’s true of many others, you’re trying to interpret a mandate that literally makes no sense. You know what’s behind it, but you don’t know how to respond to it. What does an executive order signed by the President of the United States really compel us to do and it’s unclear what direction we’re headed in. I don’t want to be pollyannish. I do think the lesson of the book was certainly the 2010s were a crisis, and we survived that crisis well. History never repeats itself exactly. So we could look back on the 2020s and say, “Well, we survived that too. We were steeled for what came after us by what already had come after us before. We had our muscles worked up.” Or this could be the end. [LAUGHTER] This could be the end of American civilization as we know it, or anything on the spectrum in between. It’s really impossible for me to say at this moment.

Rebecca: Well, we always wrap up by asking, what’s next?

Ian: Yeah, so what I want to do is continue in two veins. One, I would love to do more advocacy and public communication of the sort we’re doing right now on this podcast. I hope people read the book, obviously, but I would love for it to become a platform for me to continue sort of speaking from the perspective of a faculty administrator working in the trenches and about all the good things that are going on in higher ed, despite the headlines we see. And so the second piece of it is to continue doing the work. I mentioned at the very beginning II did admin for a decade, I took a sabbatical, I wrote the book, then I moved to UNC Chapel Hill, doing a very similar version of the job I’d done before, because I just love this stuff, and if anything, I want more faculty to discover the pleasures of serving students, serving the research mission, doing the work in the trenches. It’s not always glamorous, but I will say, it’s the first time I’ve ever used my liberal arts degree as a liberal arts degree. I majored in history, and I got a vocational degree in history because I became a history professor, and it was only in doing administration that I realized that I have transferable skills that I learned from that that apply to whatever I wake up in the morning, and it’s a new problem I’ve never seen before, and I have to figure out. So when I sell the liberal arts to students and to parents, I say like “I discovered this late in life, when I was in my 40s, you shouldn’t have to wait that long.” But I guess the short answer to “what’s next?” is I’m going to keep on keeping on, and I hope that whether you’re a faculty member or a staff member or administrator in higher ed listening to this, you’ll do the same and discover more opportunities to network. And if you’re not in our world and you’re a little bit concerned about what’s going on, rise to our defense, advocate for us, or at least don’t leap to conclusions about what’s happening based on what you read in the papers. 99.8% of what’s happening in any public or private college or university in the United States is a good thing, full stop, and the more of it we can offer to more people, the better.

John: And I very much appreciated reading your book at a time when I was somewhat dismayed about the prospects for higher ed, the fact that we’ve come through some very significant challenges and actually made some substantial improvements in the role that higher ed plays in serving the public good, was very encouraging as a message.

Ian: Thank you. I have to read my own book for the same reason, because [LAUGHTER] it could get kind of challenging sometimes.

Rebecca: Sounds like an important one to have on the shelf, then, right? [LAUGHTER]

Ian: Well, the irony is, I couldn’t have planned this better. As you may have noticed, the University Unfettered is published by Columbia University Press, and I’ve been joking that this is the most outrageous publicity stunt in the history of publishing, because the whole thing around Columbia has just been manufactured to make my book look good. If only that were the case. [LAUGHTER]

John: If it sells well enough, maybe it can pay off the bribe they had to make in order to continue their existence.

Ian: I’m expecting at least $200 million in royalties from this. [LAUGHTER]

Rebecca: Well, thanks for joining us. It was a pleasure to chat with you.

Ian: Yeah, thanks for having me. I really appreciate it.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

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405. Microaggressions

Microaggressions interfere with the learning process and damage class community. In this episode, Kaija Hoyt joins us to provide a student’s perspective on microaggressions and strategies to address them. Kaija graduated from SUNY Oswego in May 2025 with a major in Human Resource Management and a minor in Mathematics. She completed an honors thesis on “Mitigating Microaggressions in the Workplace.” and recently provided a workshop presentation on microaggressions to SUNY-Oswego faculty and staff.

Show Notes

Transcript

John: Microaggressions interfere with the learning process and damage class community. In this episode, we explore a student’s perspective on microaggressions and strategies to address them.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

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John: Our guest today is Kaija Hoyt. Kaija graduated from SUNY Oswego in May 2025 with a major in Human Resource Management and a minor in Mathematics. She completed an honors thesis on “Mitigating Microaggressions in the Workplace.” and recently provided a workshop presentation on microaggressions to SUNY-Oswego faculty and staff. Welcome Kaija.

Kaija: Thank you for having me.

Rebecca: Today’s teas are: Kaija, are you drinking tea with us today?

Kaija: Yes, I have a chai tea today.

Rebecca: Oh, nice. Are you drinking some tea today, John?

John: I have a ginger peach green tea today.

Rebecca: Nice. I am drinking Harsha black tea today.

John: We’ve invited you here today to discuss microaggressions in the context of higher ed Could you start by defining what a microaggression is?

Kaija: Sure, so microaggressions are commonplace slights or insults. They’re usually subtle, ambiguous and unintentional, and they’re based on marginalized social identities. So if you don’t know what a marginalized social identity is, it’s usually something related to historically marginalized groups or minority groups. So African Americans, Jewish, if you’re female, if you identify as non binary, or transgender, if you’re gay, anything like that is a marginalized social identity, and that’s what micro aggressions are usually based on. They can also be statements, behaviors, actions, anything of that sort. So it’s not necessarily words that are said. It can also just be behaviors that happen.

Rebecca: Can you share some examples of microaggressions that students might experience in a classroom environment, from either faculty or from other students?

Kaija: Sure. So there’s a lot of them, and there’s a lot of research and sources out there, if people want to look up more, you can easily find them. But some main ones would be professors maybe only calling on the male students in the class, or when choosing groups, maybe the white identifying students all join one group and leave people of other races to join their own group. You could also have like in a group project, sometimes the male students won’t listen to the female students’ opinions, or during a presentation they’ll speak over the female students things like that. So basically, any situation where a professor or student is just treating someone else like they don’t belong in the classroom, or that their opinion is not valid, and they can happen in any situation in the classroom.

John: Have you experienced any microaggressions during your time here at SUNY Oswego, and if so, could you tell us about it?

Kaija: Oh, yes, so many. It’s very unfortunate how often they happen. But they are unintentional, so it’s not surprising that they happen a lot. One of the biggest ones that I experienced in my time at SUNY Oswego actually happened to me, I think, freshman year, so it was very early on… kind of set the tone for my experience… was with a professor repeatedly asking me about my name. Could never say it right, like the entire semester, he never got it right. He didn’t get it right a single time, even though I told him multiple times, they gave him plenty of tricks to remember it, and he didn’t, he didn’t get it. But then he kept asking me where I was from, and I’m from New York, [LAUGHTER] a born and raised New Yorker. And so I kept telling him that, but he didn’t seem to believe it. And he kept asking me over and over again. And then he would ask, like, where are your parents from? Things like that, which kind of suggested to me that he didn’t think that I belong in America, that my name meant that I couldn’t be American, and that just really negatively impacted my experience in that classroom. I did not participate much in that class, and I didn’t really want to talk to him.

Rebecca: Can you talk about some of the harms that result from microaggressions?

Kaija: Yeah, so there’s multiple sides to the problems that come from microaggressions, there’s physical, mental, if it’s in a workplace, there’s the work effects, and then there’s also the academic impacts. So from a mental standpoint, it increases depression, anxiety, stress, sleep deprivation, suicidal ideation, substance abuse, all of those really negative things that people experience that really impact their mental health, which then impacts every aspect of their life, and especially when you’re someone from a marginalized group or multiple marginalized groups, and they happen so often to you, so many times, it really builds up and creates these negative ideas. You feel like you don’t belong. Your self esteem is less, and things like that. Then, from a physical standpoint, this is the part that’s really shocking to me, is that it actually impacts your physical health as well. So it can lead to higher blood pressure and increased risk of cardiovascular disease. Those are things that are obviously not good for your physical health, and they don’t lead to long-term life and things like that, so it’s really detrimental in those ways. And then there’s also the academic impacts. So for students, when they’re experiencing them from other students and from professors, they’ll participate less in class. They might not go to class because they don’t feel safe in the classroom. They won’t complete assignments. They may be afraid to share their opinions and discussion board posts or anything like that, and their performance overall will just decrease, which hurts their grades and hurts just their learning as well.

John: So earlier you mentioned the groups of students who are most likely to be affected, these also seem to be the groups that are most likely to be subject to stereotype threat and other barriers that can interfere with their progress in school. What impact does this have on the prospect of people graduating or being successful in their programs?

Kaija: So microaggressions are probably one of the many reasons that people from marginalized identities struggle more in college. So they already have a bunch of setbacks that come from discrimination and systemic things like that, but microaggressions make it even harder for them, because they’re already pushing through so much and now they feel like they don’t belong. Definitely, I’m sure, it decreases the graduation rates and things like that. And even if they do graduate, they probably didn’t get as high of grades as other students. So a lot of the times you’ll see, like at any school, that it’s primarily white men who are graduating from the school at microaggressions are probably a big impact on that.

Rebecca: How should faculty respond when they may have committed a microaggression, obviously, not intentionally? What’s the best way for them to respond? Or really, anyone who might be in a position of power?

Kaija: Yeah. So if someone comes to you and says that you committed a microaggression, the first thing you want to do is make sure that you’re not getting defensive about it, because it’s not an attack on your character. Everyone commits microaggressions, and they have negative impacts, but it doesn’t make you a horrible person because you committed them. It was probably unintentional and you didn’t know. So the main thing is keeping calm, stopping yourself from being defensive, and making sure that you’re open to the feedback that they’re providing you. So once you come and get yourself in that head space of like, okay, this is not an attack. I can listen to what they’re saying. You want to make sure that you’re actually listening to what they tell you about how it affected them, things like that. Be empathetic. Think about times when maybe microaggressions were committed against you, or when you’ve been excluded in any context, and then the main thing is committing to change. So you want to make sure that you’re showing that student or colleague, or whoever it is, that you hear them, you understand the problem and you’re going to do better moving forward. So if it’s that example with the professor that I had who kept asking me where I’m from, like, if I’d brought that to his attention and said, “Hey, this is a problem, because it makes me feel excluded, it suggests that I can’t belong here,” then he would need to commit to saying, like, “Okay, in the future, if I have a question about “where someone’s from, I’ll only ask it once, or I just want to ask it at all,” something like that, and then making sure that you follow up later and you check in with that person, you say, “Hey, how are you doing? Are you doing okay? Is there anything else I can do to help you deal with the situation?” Apologize, be honest. If you said it and you regret it, you tell them that, be like, “Hey, I’m really sorry I didn’t know. But moving forward, I’ll be more conscious of things like that, and I won’t say those things or do those things.” So that’s the main part, I would say, is just being honest, open, and committing to that change.

John: When students are faced with microaggression, though, do they always let the person committing them know? What might be a good response from the person who’s a target of a microaggression?

Kaija: We usually don’t say anything, especially in the classroom, because there is that power dynamic. So I know for me, when it happened with that professor, I never said anything to him because I didn’t feel safe talking to him about it, nor did I think that he cared, because he didn’t seem like he would have made any adjustments. So there are situations where you shouldn’t say anything. It’s not safe, or it’s not going to help. But when it does feel safer, when you think, “Okay, this is something important.” Maybe it’s a professor you’re going to have three or four times. So you might want to say something in that situation. You’ve got to decide whether to say something first, because, like I said, it’s not always safe, but once you do make that decision, you can either say something in the moment, if it’s safe situation, if it’s a one-on-one, something like that, or you can say something later. A lot of the times, I think for students, it’s probably safer to say something later, because you don’t want to have to stand up in front of the whole class and address it, right? So being aware that you don’t have to address it in the moment. You can address it later on, is really helpful. And just explaining to them the problem and how they can move forward in a better way, act better in the future, maybe not say those things, things like that, is really important for students.

John: Sometimes microaggressions, though, come from other students during a discussion where someone will say something that is offensive to some of the other people in the class. How should faculty members respond if there is that sort of student-to-student microsggression that occurs in class in real time.

Kaija: Yeah, so that’s tricky, because every situation is different, but I would say if it’s a whole class discussion and one student says something that is harmful to another student or is a microaggression, professors should speak up in that moment, but in a way that doesn’t attack the student who said it, but maybe just to remind everyone that, “hey, this is a safe space, and we need to respect each other and respect each other’s differences,” something like that would be very good. And then I would say, maybe after class or at a later date, talk to that student one on one, and explain to them why what they said was a problem, because, again, it’s usually unintentional. They don’t know that what they said is an issue. If it’s more of a small group discussion that you like overhear it happen, then I would say right there, you can really sit down with them and have a conversation and let them know like what they said was wrong and why, because it’s not like you’re calling them out in front of the whole class, because that’s really important, to not call someone out in front of a large group of people, because they will get defensive, and it’s not productive. And then the really important part is after you want to check in with the target of the microaggression, so the student who experienced it, or the student that it was aimed at, make sure that they’re doing okay, and that they know that you’re there to support them, and that you will do your best to keep the classroom a safe space for them, and then also ask them, like, is there anything that you can do better to stop that from happening in the class? Because they probably know better than you will what needs to be changed.

John: You mentioned creating a safe space and reminding people that this is a safe space. Is that something perhaps that all instructors should do at the start of classes to help set the environment for good discussions and let people know that there may be issues coming up that you might be offended by or you might be troubled by, and it’s always important to voice that concern. Would that be helpful to help set the stage and reminding them that any critiques should be of what’s said and not of the person per se.

Kaija: Yes, absolutely, so I would say in the syllabus or in the day when you’re going over the syllabus, to make it very clear to students that your classroom is a safe space, that everyone is welcome and that it is not acceptable to be excluding anyone for any reason, being upfront with that is really important, setting that tone. But I also think it does depend on the class. So for example, if it’s a gender and women’s studies class, that class is probably going to have a lot more of these difficult issues being brought up. So that class may be diving deeper into it. These are the topics we’re going to be discussing, it is going to be hard conversations, things like that versus in more of a math class, not as applicable, but still good to say. Like everyone’s opinion is valid. Anyone can participate in this class. You don’t have to be good at math to participate in this class, things like that, so that everyone knows that they’re all safe in the classroom and setting that tone for other students like you need to be respectful to your classmates.

Rebecca: It strikes me, as you’re talking that there’s often fear or an unwillingness to confront the person who might have committed a microaggression. I wonder what the role of a bystander could be or should be, because they may also not feel empowered to speak up. But what are some ways that a bystander might actually be able to support folks in a situation like this.

Kaija: Yeah, so becoming an ally is really important. When you witness a microaggression, when you see something like that happen, you want to be there for the target. Maybe you’re another professor, so you maybe don’t have that power dynamic, and you feel comfortable going to the person that committed it and saying something. Definitely do that. But if you’re another student and you don’t feel safe addressing it with the professor, just go to the target and talk to them about it, let them know like I saw what happened, if you want to discuss it, I’m here like I understand that that may have been hurtful or upset you in any way. If you need that support. I’m here for you, but it is really awesome if you feel safe doing it to say something to the professor, because that really helps the target to feel safer, to feel included, and it reverses the negative impacts from microaggressions. So instead of them walking away feeling excluded in the classroom, they’ll feel more included. It will prevent those negative mental and physical health problems and probably improve their academic performance, because they feel safe. So in any way that you can support someone who’s struggling with microaggressions, experiencing them a lot, it’s really just be there for them, and that’ll help them a lot.

John: So we’ve been mostly talking about things that are said in the classroom, but more and more classes are being taken online in asynchronous modes. Might the same sort of things occur in online discussion forums, for example? And if so, how should they be addressed then?

Kaija: Yeah, they definitely can, especially in a class like a gender and women’s studies class or I took a management diversity class of some sort, that we did have a lot of those tough conversations. We even talked about microaggressions in those classes, and there are students who don’t understand them and say things in the discussion posts that aren’t very inclusive. So as another student, what I sometimes will do is I will sometimes respond to those posts, and kind of in a very polite and respectful way, explain to them that what they’re saying is a problem, and in a way that tries to not make them feel attacked, but more just an educational, but professors definitely need to be monitoring those discussion posts, because things can happen, and then people can say things that are microaggressions. It’s very easy to do in words, because you’re not even looking at the person, so you don’t feel as connected to them, and you don’t necessarily think about it as much as you might when you’re face to face with someone. So if a professor sees it, saying something to that student, may be taking that post down if they can, or even just replying to the post and saying, “Hey, this isn’t welcome in this space. This is a safe space, and saying things like that are not okay.” If it’s something really severe, if it’s something smaller, I think it’s better to maybe shoot them an email and be like, hey, what you said was wrong for this reason and moving forward, let’s leave that out of the classroom environment.

John: How did you select this as a focus of study?.

Kaija: So I actually started in my junior year. Picked my topic the end of sophomore year, and I came to this topic because in writing my honors thesis, I knew I wanted it to be something relating to human resource management, because I wanted it to be applicable to the field that I’m trying to go into and also something that interests me, because I have to spend two years on this thesis, and you don’t want to get bored. So I kind of went over a lot of the topics that I’ve heard discussed in my classes. And Kristin Sotak taught one of the HR classes. She’s an amazing professor, and she touched on microaggressions, which was surprising, because I didn’t expect us to talk about it in that class, and it was kind of my first real exposure to the topic. Even though I’d experienced them my whole life, I didn’t really know that there was a name for that. And so when she was explaining it, I got really interested in it. And so it was one of the first things that popped into my head when I was thinking about a topic for my honors thesis. So I did discuss that with her and my other thesis advisor, Dr. Friedman, and we talked about doing that as my topic, because it was something that interests me, something that’s really important for the world that we live in. Because a lot of overt discrimination, things like just choosing not to hire someone because of their race, things like that are kind of fading out, but microaggressions are still very prominent and are still kind of perpetuating that discrimination in a more subtle way and in a way that’s a lot harder to fight. So I knew it was something that was important. I knew it was something that interests me, and that’s kind of how I got into it. And then just the more research I did, the more I really enjoyed learning about it and trying to figure out how to stop this problem. And originally my thesis was going to just be a literature review of the current resources out there, but when I was talking to Kristin about it, she kind of said, well, maybe you want to create a training program, something that will actually have a real world impact. And I was like, “Yes, that sounds awesome.” And so I actually ended up doing that. I didn’t get to implement it as great as I wanted to. There weren’t a lot of people that I implemented it with, but it was really an amazing opportunity to really dive into what microaggressions are and come up with a tangible solution for how to fight them, mostly in the workplace, but also just in general. So that’s kind of how I came to it, and then how it became this whole thing where I do things like this, where I talk about microaggressions.

Rebecca: That’s great. We always wrap up by asking, what’s next?

Kaija: Yep. So it’s really important to always be educating yourself. Do more research on microaggressions, especially if it interests you, or if you realize, “Hey, I’ve been committing those.” Look up more examples, so that you can be aware when you’re going to commit them, and just really commit to creating a safe space for students and for other faculty, and really for anyone in this world, because everyone should feel included, and no matter where they are, no matter what they’re doing. So committing to that and always committing to growing as a person, to being better. And when people come to you and say, “Hey, this is an area for improvement,” accepting that openly, and then moving forward and being better.

John: And more specifically, what are you going to be doing now that you’ve graduated?

Kaija: I currently don’t know. I am moving to Grand Forks, North Dakota in August, but I don’t have a job lined up yet. I’m looking for something human resource management, and hopefully can do more of this work. But it’s all very unplanned right now. [LAUGHTER]

Rebecca: Spoken like a true recent graduate. [LAUGHTER]

John: Well, thank you for joining us, and we appreciate the workshops you’ve done, and good luck with your job search.

Kaija: Thank you. Thank you for having me.

Rebecca: Thank you so much.

[MUSIC]

John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

[MUSIC]

403. Of Many Minds

Since the pandemic, universities have focused attention on student mental health. In this episode, Rebecca Pope-Ruark and Lee Skallerup Bassette join us to discuss faculty and staff mental health and wellbeing.

Rebecca is the Director of Faculty Professional Development at the Georgia Institute of Technology.  She has 17 years of experience teaching undergraduates and is a Certified Scrum Master and design thinking workshop facilitator, an ICF-certified coach, and the host of The Agile Academic podcast. Rebecca is the author of Unraveling Faculty Burnout: Pathways to Reckoning and Renewal and the coeditor of Redesigning Liberal Education: Innovative Design for a Twenty-First-Century Undergraduate Education. Lee is the Assistant Director of Digital Learning at Georgetown University and is a regular contributor to Inside Higher Ed, The Chronicle of Higher Education, and ProfHacker. She is also the editor of Affective Labor and Alt-AC Careers and co-hosts the All Things ADHD podcast. Rebecca and Lee are editors of: Of Many Minds: Neurodiversity and Mental Health Among University Faculty and Staff, which is scheduled for release later this summer.

Show Notes

  • Pope-Ruark, R., Bessette, L. S. (2025). Of Many Minds: Neurodiversity and Mental Health Among University Faculty and Staff. Johns Hopkins University Press.
  • The Agile Academic podcast
  • Pope-Ruark, R. (2022). Unraveling faculty burnout: Pathways to reckoning and renewal. JHU Press.
  • Moner William; Motley, Phillip; Pope-Ruark, Rebecca; and Roth, M. S. eds. (2020). Redesigning liberal education: Innovative design for a twenty-first-century undergraduate education. JHU Press.
  • Bessette, L. S. (Ed.). (2022). Affective Labor and Alt-Ac Careers. University Press of Kansas.
  • All the Things ADHD podcast
  • ProPublica series on mental health: America’s Mental Barrier

Transcript

John: Since the pandemic, universities have focused attention on student mental health. In this episode, we shift the focus to faculty and staff mental health and wellbeing.

[MUSIC]

John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

[MUSIC]

Rebecca Our guests today are Rebecca Pope-Ruark and Lee Skallerup Bassette. Rebecca is the Director of Faculty Professional Development at the Georgia Institute of Technology. She has 17 years of experience teaching undergraduates and is a Certified Scrum Master and design thinking workshop facilitator, an ICF-certified coach, and the host of The Agile Academic podcast. Rebecca is the author of Unraveling Faculty Burnout: Pathways to Reckoning and Renewal and the coeditor of Redesigning Liberal Education: Innovative Design for a Twenty-First-Century Undergraduate Education. Lee is the Assistant Director of Digital Learning at Georgetown University and is a regular contributor to Inside Higher Ed, The Chronicle of Higher Education, and ProfHacker. She is also the editor of Affective Labor and Alt-AC Careers and co-hosts the All Things ADHD podcast. Rebecca and Lee are editors of: Of Many Minds: Neurodiversity and Mental Health Among University Faculty and Staff, which is scheduled for release later this summer. Welcome Lee and welcome back, Rebecca.

Rebecca P Thank you for having us.

Lee Yeah, thanks so much.

John: Our teas today are: Rebecca, are you drinking tea today?

Rebecca P I am drinking a Starbucks iced black tea lemonade, and enjoying it quite a lot.

Rebecca A good way to start the summer.

John: And Lee?

Lee This is a Mango Maui iced tea. Well, I made it into an iced tea, but this is a Mango Maui herbal tea.

Rebecca Sounds interesting.

John: And Rebecca?

Rebecca I’m drinking English tea time this afternoon, John.

John: Very good. And I am drinking an oolong tea today.

Rebecca So we invited you here today to discuss Of Many Minds. Could you tell us a little bit about the origin story of the book?

Rebecca P Sure. I’ll take that one. In 2020 through about 2022 I was working on a book on faculty burnout, and that book came out in November of 2022 and as I was researching that book, I was talking to a lot of people who had a lot of stories about their own wellbeing and their own mental health and how that connected to the burnout stories that they were telling me. And it was a big part of my journey as I was experiencing burnout as well. And we were going through a period of time in the midst of COVID where, of course we were spending a lot of energy and a lot of time thinking about student wellbeing, obviously. And we were starting to question, what about faculty and staff wellbeing at the same time? So that led into some conversations with some folks, and eventually hooking up with Lee and proposing this collection. It was originally going to be stories and critiques, and by the time we started getting the stories and the stories were just so powerful that we decided to just go with the first-person essays.

John: How did you select the essays for this book?

Lee We put out a call in our various social media networks, spread the word. Again, it really helped Rebecca having a book out on burnout, and myself having a podcast about having ADHD, so we were able to really spread the word about it, and then really we just wanted to honor the authors of the stories. The selection process was very much a labor of respect in terms of ensuring that the stories were told in such a way that was authentic to the person telling it, and in a respectful way, and that were relevant for our readers. To give an example, there’s an essay that we kind of call a bonus essay at the end, which is one of the few that gave advice. It was a little bit more student facing, but certainly was advice that you could give to anyone, and we really thought it was important. And so even though it didn’t fit into buckets that we had set up to section off the book, we were like, this is still an important piece, and this is an important perspective, and so we’re going to find a way to include it. And so it was really with the attitude of inclusivity as well that we wanted to be as inclusive and expansive as possible when it came to the variety of voices that we published.

Rebecca To help frame our conversation, can you define neurodiversity for us?

Lee No. [LAUGHTER] So, neurodiversity is… there’s some debate on it, and in the introduction to our book, we tried to keep it as expansive as possible. And so we, for our purposes, included mental illness. We included cognitive disabilities. We considered mental health and any kind of diagnosis, either self diagnosed or officially diagnosed. So we have stories from bipolar, autism and ADHD, depression, PTSD, anxiety. I know I’m missing some, it’s not an exhaustive list. We really wanted to be as expansive as possible and inclusive as possible in our definition of neurodiversity. Some people will say that mental health issues might not be considered a part of that, and it is limited to things like ADHD, dyslexia, and even then, sometimes dyslexia isn’t neurodiverse, it’s a learning disability. So again, there’s a lot of debate, and we just wanted to say that if your brain works a little different, be it on a social level, on an emotional level, on a cognitive level, on all three levels, we want to hear your stories.

Rebecca P And that’s where the title came from, too, the Of Many Minds piece. We feel like we focus so much on the logical aspects of our minds, but there are so many other elements that we bring into our workplaces and into our lives that we wanted to make sure those were represented well.

John: What are some of the most common types of mental health issues or mental illness that faculty have been experiencing, whether at increased rates or being more willing to vocalize the existence of mental health issues, which used to be much more hidden.

Lee One of the things is that, particularly this book, brings up and Rebecca had previously published a book on burnout and burnout stories, and what this particular book brought to light is in a lot of cases, the depression, the burnout, the anxiety that the people who were telling their stories eventually came to realize is that the reason they were depressed, the reason that they were burned out, the reason that they were anxious was either because of a diagnosed or, very often, undiagnosed condition, such as ADHD, such as bipolar, such as PTSD, such as ADHD. And so in their efforts to try to mask, in their efforts to try and fit in, in their efforts to try and appear normal, quote, unquote, normal, they were putting such stress on themselves that that led to other conditions coming up, and it was very often the depression, the burnout, high levels of anxiety, that led them to seek help, and that help led to the diagnoses very often. Not that it wasn’t a universal experience when the people tell these stories, some of them, they knew the diagnosis and tried to push through anyways, because ableism is a hell of a drug. But for the most part, for these stories, for those people who are neurodiverse in higher education, a lot of the mental health issues stemmed from their attempts to mask whatever other neurodiverse condition or conditions they happen to have.

Rebecca P And a lot of people were finding out or starting to think about themselves and the way they process things in different ways when they had their children being diagnosed. They would talk about that being kind of the start of their story or their journey, or students coming to them and then realizing that they have some of the similar characteristics with the student accommodations, or could benefit from some of those accommodations as well. So it really crosses the board, which is, again, why we wanted to have such a wide spectrum of folks. We’ve got a variety of folks with different autism diagnoses as well as ADHD, CPTSD, those kinds of things, OCD, a lot of acronyms…

Lee Yeah.

Rebecca P …but they were coming from this perspective of feeling like what’s going on, what’s happening, and how do I process this? And it’s those stigmas and that masking can be so exhausting that it can lead to things like burnout. So having the diagnosis, or even a self diagnosis, becomes a real turning point for many of our contributors who speak about their diagnosis or the path to diagnosis, and what that allowed and unlocked for them after being diagnosed.

Rebecca You started hinting at some of these things, but can you describe some of the challenges facing neurodiverse faculty and faculty that are experiencing mental illness?

Rebecca P So I think the biggest issue a lot of folks with neurodivergence or mental illness in higher ed face is really related to stigma. So it’s not an internal issue, it’s an external issue in a lot of ways. So they’re facing these preconceived notions about what an academic should be, or what someone who works in higher education should quote, unquote, be, and they’re coming in as their authentic selves and feeling like they really can’t be those authentic selves. So they end up spending all that energy masking. They spend all that energy trying to hide who they are and not participating in the ways that they want to, and often when they try to… we have several stories in there that really talk about folks who really tried to do some advocacy work around these issues, and were kind of shut down in different ways. So folks in higher ed weren’t really listening or weren’t open to these conversations. I think a lot of faculty have preconceived notions about what students bring accommodations in for and may have some negative perceptions that way, and those translate into their perceptions, potentially, of colleagues who exhibit some similar behaviors or mindsets.

Lee I think part of it is, and I write about this in the conclusion, is how we understand professionalism, and there’s stigma, but then there’s also stereotype, and there’s this idea of professionalism. And it is incredible the number of contributors who, due to stigma, described the ideal professor: white, older, male, upper class, married, hetero, all of that kind of stuff. And so it’s not just the people who are neurodivergent who have this kind of idea and thus a stigma attached to them, it’s also our colleagues in higher education who have this idea of what an academic should look like, or how they should behave, or how productive they should be, and what that productivity should look like. And one of the ones that has stayed with me is one of the essays was about someone who was denied promotion because they didn’t socialize enough with the department, and so they were like, “We’re not sure if you’re really invested and a part of this community,” and this was somebody whose neurodivergent condition absolutely exhausted them at the end of the day of socializing with students, socializing with colleagues in the hallways, doing everything they needed to do, which they understood. It wasn’t really masking, but it was just like this takes up so much of my energy that there is literally nothing left for me to be able to go out afterwards. And they describe the process of going home, turning off all the lights, and just being and being able to recharge, but that… it’s not even an accommodation. It’s just like we expect you, like a good colleague, a professional colleague looks like somebody who comes out for dinner and drinks with people at least once a week and comes to all of the after hours activities that we do. So we’ve all internalized this idea of what a productive professional looks like in higher education, and any sort of deviation from that is… the case that I’ve given is probably one of the more severe, was punished. And that adds to the stress, and that adds to the feelings of alienation, and that adds to depression and anxiety and burnout.

John: And we’re living in somewhat interesting times, going back to the pandemic, the rise of faculty burnout, as we’ve talked about earlier, and we’re in an environment where there’s not a lot of support at the federal level, for a higher education in general, in fact, it’s being outright attacked in many ways. Might all of that help create an environment where perhaps anxiety, stress, and depression might be normalized, as well as with the rise of contingent faculty, where many, many faculty members are trying to do many more things than ever before, than in earlier periods when we had a larger proportion of tenured faculty with perhaps fewer demands placed on their time.

Rebecca P Yeah, I think there are a couple of things going on there. I think that we’ve got pandemic, we’ve got racial injustice, we’ve got AI, then we’ve got the White House right now, it’s what else could blow up? Don’t put that out there in the universe, but it has been kind of a collective trauma for years for everyone. And if you’re spending a lot of energy fighting stigma, fighting stereotype, masking, you don’t have a lot of energy left for fighting the good fight in a lot of ways, so you have to take care of yourself as well. So I think we are in a high anxiety…. obviously, we haven’t seen the statistics yet, but we can estimate that things like burnout and anxiety and depression are probably going to go through the roof right now for a lot of people, and there’s a lot of anxiety attached to that. And then you factor in other differences, and it becomes even more stressful. So how do they do that? And we can factor in the workload level of folks who are tenured, non-tenure track, adjunct. There’s a lot of neoliberal sentiment in the way we look at higher education these days, and how we perform in education these days, what is measured, and I think that becomes really challenging for folks who have different cognitive processing or another issue that might help in other ways to alleviate some of that anxiety. It’s difficult to figure out how to get your way in and out of that anxiety.

Lee Yeah, and this was probably one of the hardest parts, is how to conclude this book. What kind of advice should we give? And it varies as like: dismantle ableism? remove stigma? It’s all very high level structural issues, as you said, have better federal support for mental health treatment. There was just a… I think it was ProPublica did it, but I just saw that insurance companies are willfully making it more difficult to access mental health services, to keep the costs down. So it really is these individual stories within a much larger societal system that is working very hard against, not just neurodiverse folks, like at this point, it’s everyone. A friend of mine used to put it that the neurodiverse and the disabled folk are the canary in the coal mine, that if it’s hitting us, it’s going to hit the rest of y’all soon. In terms of being able to say, “uhhh, it’s hopeless,” because it’s not, and if it was hopeless, then we wouldn’t take the time and the effort and the energy to edit a book like this, that there’s power in sharing people’s stories. There’s power in gathering folks together around these kinds of stories, to start conversations within your academic unit, within your center, within your team, around these kinds of issues to be able to then start addressing them, where we might not be able to dismantle systemic ableism, but we certainly can make it better for the handful of individuals that we have direct impact on, and you hope that that grows from there.

Rebecca P Yeah, and those first-person perspectives are so important in this case. The stories are just so powerful that you really just have to sit with them and really think about, how have you participated in this process or in this social structure, and what do we do in higher education to be the open system and the place where everyone is welcome? There’s a lot of characteristics of higher education that fit very well for neurodivergent folks, but there are also just large scale ableism and sexism and things like that can cause these huge gaps in participation. So there’s some big challenges there, but we’re hoping that this is one step in getting people to kind of really understand from a first-person perspective what other people’s lives are like in our disciplines that are in our industry, and move from there into conversation.

Rebecca I think a lot about higher education’s initiatives to promote things like inclusive teaching, inclusive pedagogy, and Universal Design for Learning, and other ways to establish inclusive environments for a wide variety of students. But what are some of the ways that we can improve the environment for our diverse faculty, our neurodiverse faculty, our faculty experiencing mental illness, to really think about inclusion in this other space, and not just around students.

Lee I think one of the ways is to be able to talk about removing stigma. We probably all experienced this during the pandemic or even afterwards, and maybe even still now, where it’s like, “make sure you’re taking your breaks, make sure you’re taking your time off,” but then when you do, you’re made to feel bad about it. And so, again, one of the stories talked about they had to take a medical leave due to mental health struggles, and nobody talked to them, nobody offered meal trains for them, and they were contrasting their experience with their colleague who had to take a leave because they had cancer, and that this was kind of acceptable, but it was just really stark. And again, it’s a very stark example of ways that we treat mental health differently than physical health, very often, that if you get really sick in a way that we recognize, there is a community that forms around you, if you get sick in a way that is not recognizable… and Rebecca, you talk about this too, around how so much of our professional identity is around our brains. When something goes wrong with your brain, it almost feels like, well, we don’t want to catch that, right? or we don’t want to deal with that or we don’t want to deal with that reality and confront that reality. So that’s one of the ways, is that it is just treat it like any other illness, as you would treat it for faculty. Now, the flip side of that is that some places don’t treat physical illness [LAUGHTER] very well and make you feel bad if you take any sort of sick leave, parental leave, any of that kind of stuff. But the other way is, for me, is just having open conversations in ways where, when thinking through, how do you work best? And again, at least tenured faculty and tenured faculty tend to have a lot of flexibility in their schedule. I prefer to teach in the afternoons and evenings because it takes me two hours to get started in the morning, or I can’t teach in the evenings because I’m so burned out from the day no matter what, that seven o’clock at night is a problem. We think of universal design. How are we expected to participate in meetings? My podcast co-host, she always says, “I can either look like I’m paying attention in a meeting, or I can actually be paying attention in a meeting, because the process of looking like I’m paying attention in the meeting takes all of my cognitive energy, and therefore I actually have retained absolutely nothing of what was discussed in this meeting.” So again, having those conversations, asking the questions, not jumping to assumptions around. “Oh well, they’re not listening because they’re staring out the window or doodling,” or they can’t come to the social events or any of these kinds of things, so that there aren’t these assumptions that are made, but instead open conversations that are had.

Rebecca P One of our contributors talks about trying to get mental health and neurodiversity included in the inclusion work that was happening on their campus, and really trying to be an advocate for that, getting on all the DEI committees that this person could get onto, trying to form kind of an autism community employee research group at their institution, and really just being kind of fought for that. He was fighting for it, but he was getting a lot of pushback, that it was very difficult for people to think about inclusion in that sense. So we need to broaden what we’re thinking when we think about inclusion, to make sure that we are including difference of all sorts, which includes mental health and neurodiversity as well.

John: And as you noted, a lot of people have been diagnosed later in life with being on the spectrum or with ADHD or other issues. Is that something, perhaps, they should share with a colleague, so that their colleagues can better understand why they don’t fit in, combined with more institutional support, perhaps, for just general training on neurodiversity, because as faculty learn more about the behavior of individuals who are on the spectrum or who have ADHD, it might make it a lot easier for removing some of that stigma, maybe.

Lee Maybe, well, and that’s always the danger. We know, and again, through the stories, there are, as you said, institutions that were very resistant to these kinds of things. There are other institutions and colleagues who were very accepting, but often even talking about it didn’t help, because the people on the other side of the conversation were not interested in having a conversation, were not receptive to these things. So I think that that is “yes, talk about it,” but be careful. Again, there’s this idea of protecting yourself, where you probably know your institution, your department, your units’ politics best and if disclosure is something that might be, at best, ignored and at worst, punished, because that is always the risk. It’s particularly for contingent, particularly for staff, and even we had tenured folks where it got so bad that they gave up their tenured positions. As an individual, yes, it feels so good to get the diagnosis, but then the acceptance more broadly of that diagnosis [LAUGHTER] is not always a wonderful experience, unfortunately, and that’s why I think it’s that being open to have conversations and listening and unpacking those biases that you have, and those stigmas, those are the important things. So if somebody does come and say, “I just got an ADHD diagnosis, I just was diagnosed with PTSD, and this explains X, Y and Z in terms of what’s been happening with me,” to be able to listen and to hear it, and then to move forward in productive ways.

Rebecca It can be really difficult for faculty to find community in these spaces when you have to decide to disclose, who to disclose to, and then does that lead to maybe meeting some other folks who have disclosed or allies to kind of form a coalition so it is easier to speak out and to advocate when there’s numbers, [LAUGHTER] when you’re not just alone, but it’s hard for faculty to find those connections, because there is so much masking that has to happen to feel protected in your position.

Lee Well. It also speaks to the silos that tend to exist in higher education as well. How many faculty, again, depends on the size of your campus, obviously, but we tend to get it’s like, “our department is the university,” and so maybe your college, depending on how big or small your college is, but if you’re like the College of Arts and Sciences, it’s sort of like, “well, I’ve got my department and maybe a couple of colleagues who are studying something related, and I’m a humanities person.” So it’s like over in history, or maybe over in religion or that, but mostly it’s like, you know the people in your department. And so, even for neurotypical, the challenge of belonging is that if you don’t belong in your department, there’s very little effort to help you belong within the larger institution, very often as faculty, which is also why contingent faculty tend to feel so disconnected, is because the primary point of belonging is the department, and depending on the department, most of them make it very clear that contingent faculty are not a part of the community and that they are not welcome. So there’s that added challenge as well, of like, how do you even go about finding community outside of your academic discipline?

Rebecca P Yeah, and I think too, following that even further, that you get to the point where “do I disclose so that I can belong? Is that coming out process part of advocacy now? Do I now have to be the advocate for this?” And maybe you just want to belong in your institution. You just want to belong in your department. You don’t necessarily don’t necessarily want to have that advocacy role. We kind of expect it of people when they disclose and we don’t necessarily want to be forcing that onto someone.

Rebecca I think that’s why it’s really important for those who are comfortable speaking out and advocating, whether you have a diagnosis or you’re neurotypical or whatever, that those that are comfortable or in spaces or in positions of power that can speak out, it’s important to help move a culture in a space. Can you provide some advice for educational developers, instructional designers, etc, folks that are maybe doing some professional development work on campus, on how to support neurodiversity and faculty who might identify as having a mental illness or might be having mental health challenges? What should we be doing?

Rebecca P I think the first step is learning. I think there’s reading to be done. There are resources to be accessing so that you have a sense of what folks are up against. Our book contributes to that by giving you some first-person narratives to have conversations around, so you don’t necessarily feel like you’re calling people out in your space. You can talk about these cases. So I mean, I really hope it gets picked up as a book club piece for a lot of places, so that they can have those conversations around this. But it’s gonna take some additional learning, and maybe that’s training. Maybe that’s just some good reading about these topics. Maybe it’s a Coursera class or something about understanding neurodivergence, but I think there’s learning to be done for all of us in conversation and in the research that’s out there.

Lee Yeah, and I think that the thing that works against all of us in all of this is just time. My advice is time and patience, because even then, you can do all the reading on ADHD, you can do all the reading on autism, you can do all the reading on depression or PTSD, but it’s going to be different in every single person. Again, on our podcast, All the Things ADHD, my co-host and I have a joke, or we’ll say to each other, “it wouldn’t surprise you to know that my experience is completely different,” or “that thing that helps you sounds like my nightmare.” And so it’s really being able to take the time and that openness to be able to say, “Okay, what do you need from me? How can I help?” And some of that is really also gaining a self awareness. Part of it is the diagnosis, and then accepting it and just being like, “Okay, I need to figure out what works for me now,” rather than trying to make everything that everyone says should work for me, work for me. So it’s fairly typical. I give an example, Right now we’re working on getting ready to launch all the summer online courses, and so I’m a learning designer, I’m working with faculty. I have a grad student working with me as well in building these courses. I’m fine for 95% of it, but the last 5%, I struggle to get that last 5% done. “Add the captions to this video,” to me is more daunting than “build this course.” And so, as an awareness, I have to be very clear with the people I’m working with, and I’m sorry if I keep repeating myself, but I have this to do list, and I want to make sure that I really get in and understand it, so that I do it, because these are the things that I struggle with, and it’s really hard for us to talk about the things that we struggle with. We are supposed to be experts, particularly in higher education. We are supposed to be the subject matter experts, the knowledgeable ones. And so to kind of admit fallibility and to say these are the things that I need help with, and then to be able to ask for them. And so I think it’s a two-way street in that like, ask them what they need. And if it’s an unconventional ask, don’t just scoff at it, probe it a little bit. But on the other side, try to ask for what you need. Try to figure out what it is you need, that if you’re bad at that last 5% don’t just tell the Learning Designer, okay, yeah, no, I got this last 5% be like, “No, I’m like, Could you do the captioning?” Again, there might be stuff in contracts and all unions, but if we’re having these conversations, if we gain an awareness ourselves about what we need, and then we are greeted with an openness to hear those needs that makes such a huge difference in terms of productivity, if we want to reduce it to that, but just in terms of the experience being a more pleasant one.

Rebecca I think this conversation really pokes at a lot of things that need to be discussed in our campuses, and we need to lead some of these conversations to get the word out. And your book might be a really great platform to do that through a reading group. Can you tease a little bit more about some of the specific topics that are addressed in some of the essays?

Rebecca P Oh, goodness, it’s such a wide spectrum, like we’ve mentioned, we’ve got folks different places on the autism spectrum, ADHD, anxiety, depression, all kinds of folks who really are coming from all over the corners of higher education. So it’s really well represented. You’ll be able to find someone that you can connect with in the reading of these stories. And we have some sections around masking. We have a section around stigma, specifically, we have a section around higher education structures that can exacerbate for folks these experiences. So there’s just so much to draw from that you’ll find someone that you connect to or that you maybe see yourself reflected in.

Lee There’s also a lot of other kinds of intersectionality, talking about gender, talking about sexuality, talking about race, and so those are also in there, and they are linked in terms of the ways that, how can you tease out: Is this because I am visibly queer, or is this because I am autistic? Is this because I am a woman in higher education, or is this because I have ADHD? Again, all of these things come up as well, and so this is also an opportunity to really start those conversations on a more broader definition of inclusivity, because it isn’t always just only one.

John: We always end with the question, what’s next?

Rebecca P What’s next? Well, the book will come out. [LAUGHTER] Yay! So we hope to be having lots of conversations with different groups of faculty around the country about that book, especially if it gets picked up and read. So we’re looking forward to that. I personally am currently working on a book about women’s leadership and burnout in higher education. So that’s my project for the rest of the year.

Lee Yeah, the book is coming out in August, and so we wanted to take the opportunity over the summer, when things calm down a bit, to talk about, do we want to do a podcast where we have some of the contributors come on who are willing to talk a little bit more about their essays, answer these questions, and so we can put up a website, all kinds of fun stuff that right now I just can’t think about. No more spoons, as they say, there are no more spoons for that. Hopefully it will spark conversations. Hopefully we will be able to go and Zoom in to campuses to talk about these experiences. Hopefully other neurodiverse faculty will feel empowered to come forward with their own stories as well. And you hope that this creates more opportunities for conversation, more opportunities for storytelling, more opportunities for connection in all of those kinds of ways where we’ve opened the door a crack. It is really only just a beginning, but hopefully it just starts something that other people can take up and keep going with in terms of their own. People always ask us, like, “is there a campus that’s done it really well?” And we’re like, “No, not really, no.” And so what you hope is, in 5, 10 years, because academia moves slow, but that’s fine, we will have examples of institutions that are doing it very well, that will have case studies for this and models that other institutions can emulate. And so again, like there’s what we hope comes next is: “Here’s a starting point. Go forward with this and create. Feel empowered, feel creative, feel less alone and go in and in small ways, make things better.”

John: Well, thank you. I’m very much looking forward to reading your book when it comes out in August, and it’s an area that all institutions can do better with, and all faculty perhaps can do better with, in terms of creating a more supportive environment for everyone.

Lee Definitely.

Rebecca This is a great project, and we’re looking forward to your future projects as well.

Rebecca Thank you so much.

Lee Thank you.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

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402. Preparing for Title II

Updates to Title II of the Americans with Disabilities Act regulations require public colleges to increase their efforts to ensure that digital content meets accessibility standards. In this episode, Sean Moriarty joins us to discuss strategies to foster a culture of access across an institution. Sean is the Chief Technology Officer at SUNY Oswego. Sean and Rebecca have worked collaboratively on digital accessibility initiatives at SUNY Oswego since 2017

Show Notes

Transcript

John: Updates to Title II of the Americans with Disabilities Act regulations require public colleges to increase their efforts to ensure that digital content meets accessibility standards. In this episode, we discuss strategies to foster a culture of access across an institution.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

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John: Our guest today is Sean Moriarty. Sean is the Chief Technology Officer at SUNY Oswego. In this role, Sean provides leadership for the continued development of a client-centered, agile, robust, accessible, and secure digital campus environment that advances the university’s strategic goals. Sean and Rebecca have worked collaboratively on digital accessibility initiatives at SUNY Oswego since 2017. Welcome back, Sean.

Sean: Well, thanks a lot. It’s good to be back with you two.

Rebecca: Today’s teas are:… Sean, are you drinking any tea today?

Sean: I am. I am having an Irish Breakfast tea.

Rebecca: I almost drank that knowing that you were probably drinking that. [LAUGHTER]

Sean: Yes.

John: And I am drinking a pure peppermint tea today.

Rebecca: And no fear, I’ve got English breakfast. [LAUGHTER] Got the British Isles represented.

John: So in January of 2019, we had you on to talk about SUNY Oswego’s work to build a culture of accessibility. And five years later, in January of 2024, members of SUNY Oswego’s workgroup on accessibility practices joined us to talk about one of our initiatives, the 10-day accessibility challenge. And several weeks ago, we had Mark Greenfield on the podcast to talk about the recent updates to Title II of the American with Disabilities Act (or ADA). Today, we’re planning to follow up on those earlier conversations and talk about some of the practical steps that SUNY Oswego is taking to address Title II. Meeting the requirements of Title II can seem pretty daunting if a campus hasn’t been actively engaged in digital accessibility practices. So where does a campus start, what were the first steps that SUNY Oswego took to address digital accessibility?

Sean: So first of all, thanks for inviting me back again. It’s always good to talk to you two. You mentioned that I was on in 2019 which does seem like a lifetime ago when you think of it being six years ago, but also the pandemic happened in between, and this really brought, I think, a whole new vision and awareness around digital accessibility and the role that it had in terms of helping students to navigate the teaching and learning that we went through during that period of time. And I think the work that we’ve done beforehand really paid off during the pandemic, and I think the work that we continue to do really helps with students. But if we go back to your question like, where do you start with something like this? The way that we have approached it here at Oswego is that the responsibility for creating accessible content falls to the people making accessible content. When we first had our OCR complaint, in 2017 that was, we saw just really how deep the hole was in terms of the content that we were creating and the requirements to go in to make it all accessible. So I think the way that we’ve gone and really done it is to focus on educating people on how to create accessible content and making them aware of their responsibility in terms of doing it, and trying to simplify the process as much as we can for everyone as we went forward.

Rebecca: I think one of the key things that we focused on was building a coalition of folks who wanted to build the momentum around digital accessibility. So prior to the OCR complaint, there was through our Center for Excellence in Learning and Teaching, we had a work group on accessibility practices that had representation of constituents across campus that has greatly grown over time. And so now there’s representation from many units and now faculty, et cetera, that does a lot of the professional development on our campus around digital accessibility. But around the OCR complaint, Sean also formulated the digital accessibility steering committee, and now those two groups are connected.

Sean: When we first had the OCR complaint, we really focused on the website in particular and having it reach standards. And I’ll just say we were one of 31 SUNY schools out of the 32 that had complaints against it. So everyone was going through the same thing at the same time, but once we went and got the website up to standard, we realized that it’s an ongoing task in terms of going and keeping it that way. So really, we got the group together, that started with our web services team and also included Accessibility Services. And Rebecca was a partner, certainly, in all this work, and Rebecca has a unique skill set in the sense that she teaches graphic design and teaches web services, but she also happened to be working with you at the time, John, right in our Center for Excellence in Learning and Teaching. So it really helped that we could go and integrate these teams together and to bring the work that we were trying to do and expand the scope as we went forward. Another important component, I think, of it, was how we went and integrated faculty inside what we were trying to do. And started with our first accessibility fellows… in 2019 I think that was. And our goal was really just to have someone from each of the different colleges to be a part of the team and kind of look at accessibility, particularly in their discipline, learn about how to use it, and then act as an advocate inside their area of expertise. But actually the first year, we had seven people step forward, and that was a good investment, I think, in terms of going and working with those people. The next year was 2020, and we had four people. And when the pandemic hit, by that point, really, we had 11 people who had gone through accessibility training and were really ready to step in and really acted as advocates and helped all the people inside their departments to go and to navigate what lay ahead as we went through the pandemic and our shift to online learning as it was for months and months to come.

Rebecca: I think if we were to talk about what we’d recommend for other campuses to do to start, it’s really to start with the coalition of the willing, or the folks that are most likely to advocate for digital accessibility, or might be in adjacent spaces focused on equity issues, for example, and to find representation across campus. So we have folks from the library, instructional designers, the teaching center, faculty. We have folks in Disability Services, folks in our student affairs unit as well, that are doing a wide variety of work and can act as a liaison in all those different areas to transform the practices of folks on campus. And I think that strategy has served us well.

Sean: Yes, for sure. And I think also, as we get more people involved, more people look and see other areas that we should involve as we move forward. And I know Rebecca has done a lot of work, and the people in the work group in areas such as orientation and how we bring students in. We also have the person who runs Slate on our campus, which is our enrollment application, that we go and interact with students as they apply to college, and then get information back and forth. But he was a graphic design graduate of our school, and was a student of Rebecca’s at one point, and he’s been able to go in to implement all of the same principles and really go to bring this kind of technology and this way of thinking to the way that we work on campus, and bring students in.

John: Just to clarify one thing… earlier, you mentioned an OCR complaint, and just to make sure everyone is on the same page with us, by OCR, you are referring to…

Sean: Yeah.

John: …the Office of Civil Rights.

Sean: That’s correct, John, yep.

Rebecca: …and then the Department of Education.

Sean: Yes, and actually, and just to go back to that, in 2017, over 2000 universities had OCR complaints against them, particularly around the website, and a number of them were in SUNY as well.

John: So, now, as we’re coming up to the April 2026, or ‘27 for small communities, compliance deadline, what are some of the concrete steps that are being taken to ensure that all digital content, web content, and digital apps, including those created by faculty, staff and students, will meet the WCAG 2.1 AA standards by that time.

Rebecca: So one of our strategies is actually to use the current WCAG standards, which are actually WCAG 2.2 double A in part because they include some important guidelines around mobile technology. So we’re always gonna adopt the most current WCAG standards, so that we’re always ahead of things, rather than adopting an older, outdated set of guidelines. [LAUGHTER] And so we have a Title II plan that we’ve worked on collaboratively that has essentially four components. The first is raising awareness and making sure folks know what we mean by digital accessibility, so defining that, and then also what Title II is, developing a professional development strategy, which we can talk about, and implementing policy and procedures, especially around procurement, and then finally, making sure that we have an assessment strategy and have a way for folks to evaluate their own progress and know where they stand, so using accessibility checkers and things like that.

John: So you mentioned these four steps. Could you elaborate on this a little bit?

Sean: So we’ve really tried to think of it in these four steps. The first one is raising awareness. And we’ve really been focusing, and actually, the way that Rebecca and I have got the plan here, and the steering committee of the plan it’s like a component for each season, although we will continue on with many components as these seasons progress. So awareness, we’ve spent a lot of time this past semester and during spring of 2025 focusing on awareness, making people understand what Title II is. We call it digital accessibility in our campus because we’ve really focused on having the digital campus as a core component of the way that we deliver education here at Oswego. The second component, that we’ll work on over the summer, is preparing policy and procedures, procurement is going to be a large component, I think, as we move forward, and I know we’ll talk more about that later. But we want to go and focus and make sure that we’re ready to move forward once we hit September again. Then we’re also preparing training and being aware of how we’re going to go and develop people as we move forward once we hit the ground in the fall when school returns. And then there’s the assessment feedback, and I know Rebecca just touched on the point, we want to be able to give people feedback so that they understand, if they’re creating accessible content, how to make it better, and whether it’s inside Word, inside the Brightspace environment, or the digital learning environment, or whether it’s on the web, people should be getting feedback and understanding if they’ve created and posted accessible digital content for others.

Rebecca: One of the strategies that we’re using for professional development, which might be of particular use for this audience, is organizing around content types, so everyone on campus is a content creator of some sort, whether you’re creating emails or documents, presentations, et cetera. And so the professional development that we’re doing is largely around these kind of content types that might have slightly different skill sets necessary to make those types of content. So we have email, documents, slide decks, multimedia, charts and tables, forms, social media, kind of page layout and design, folks that are using the learning management system, and how to navigate that and make sure things in that system are accessible. And then folks that are editing content on the front end of the website, as well as those that are doing more of programming or development on web or software applications.

Sean: Well, I think what’s interesting too is that the way that people create content really isn’t necessarily role based in terms of what we’re doing. One item that we really haven’t mentioned up to this point around Title II is how it affects students and how students will be required to create accessible content as well. We’ve really thought of this in a couple of ways. There’s what happens inside the classroom, and faculty can be responsible for that, but there’s also the clubs and how they have students interact with one another, and the social media, different technologies that they integrate too. So as we have this content type of training, if you’re doing social media, you could be in marketing communications, or you could be running the fencing club at school, and you’re going to need to have this kind of training and awareness to go and to be responsible. So the training will be good for both of those groups of people, and it really cuts across where you are in the organization.

John: Remediating materials created by an entire institution would seem to be pretty much an impossible task, requiring a tremendous staff, unless perhaps individuals are charged with that responsibility. So what ongoing professional development and training opportunities are being provided to faculty and staff to create accessible content effectively, beyond that initial awareness and beyond those initial departments that were reached by the accessibility fellows.

Sean: You’re right. I think, in that remediation, the quantity of work makes it impossible, which is why we took the attitude about six years ago, that we’re going to go on a step-forward basis, and this is where we’re at and we’re going to start creating as much accessible content as we can. And we really started by investing in training for our staff and our trainers. If I go back to 2018 and ‘19, and that would have meant sending people out to the WebAIM training out in Utah, which was a great investment, I think, for our staff and for their awareness, and they were able to go and to bring that kind of training back and start our own programs. But then we started a series of other kinds of trainings, which would include our CELT breakouts for our Center for Excellence in Learning and Teaching, where we would go and focus on different accessibility items. We already talked about the Faculty Fellows in terms of going and helping them with their training. And we have created a lot of on-demand training, whether it be on our accessibility website, and utilization of Deque.

Rebecca: So, Deque is Deque University, which is an online training platform. You can get subscriptions too. So the SUNY system has a subscription to Deque University, and that provides really great opportunities to learn about specific software. So if you wanted to learn digital accessibility skills in the Microsoft suite, the Google Suite, or web platforms, etc, so everyone has access to that on our campus. We’ve also developed a Brightspace course called Access: a Quest Toward Inclusion, that we’re rolling out on our campus. We’ve done a couple pilots, and that’s fully rolled out as we speak right now in the summer. And in that course, not only do we have some technical skills, but also conceptual ideas around how digital accessibility fits into ideas of inclusive pedagogy, diversity, equity, and inclusion, student success, et cetera, so that it helps connect those pieces and how digital accessibility also dovetails with UDL and some of these other strategies. That course is built upon an earlier experiment that we had on our campus called the 10-day accessibility challenge, which we rolled out in January of 2021 to support faculty as they were teaching online during COVID, and that we have a whole podcast on.

John: We’ll include a link to the earlier podcast discussions of that program and of other related topics. How many faculty fellows have been through training?

Sean: At this point, we’ve had 24 faculty who have gone through the fellowship training.

John: And you mentioned workshops, and those are generally taking place at least twice a year. And there’s probably eight to 10 workshops at least twice a year on all these topics.

Sean: Yes, and actually we focus on accessibility for a couple days in the January winter breakouts and training sessions that you have, which would be the time where we bring in the new accessibility fellows, and they go through specialized training. But the training is really available to everyone on campus. And, like I said, we really focus on that for a couple days.

John: So this is a pretty big task that you’re discussing here. And how did you effectively secure commitment from campus leadership to allocate those initial resources: the human, the financial and the time allocation for digital accessibility, especially when many on campus might not fully understand the urgency or the scope of moving to digital accessibility.

Sean: So when I think of the commitment, I think the OCR complaint really opened people’s eyes. And it raised awareness in terms of what was required to go in to do digital accessibility properly, and we’ve really looked at it from two components: one is how it ties to our mission in terms of student success, equity, fairness, and the second component of it is the risk and risk mitigation in terms of how, if you’re not going and doing this stuff, you might get sued. So I think both of those items really talk to two different components of the university. So around financial components, they’re really interested in mitigating the risk, and they can see where doing this work will go and avoid any lawsuits that we might have. But I think from the classroom side and academic side, we really want to go and focus on why this ties into the mission, and how we can go and really serve the students. There’s a second component, I’ll say, in terms of how we go and secure commitment. So the leadership is one component of it, but I would also say there is this component on campus that really believes in it and will go and do the work required around it. So when I think of Rebecca and her team and the instructional designers that she’s worked with, and really other people inside CTS, and then the faculty that we’ve dealt with, they’re committed to going and doing it and providing a structure and a framework for them to, in essence, either have extra service pay or to have time cut out of their schedule to go and to do it, was a wise investment, and showed that the university really was serious in terms of what we’re doing, and that’s what we offer for the faculty fellows, in terms of the structure around going and supporting it.

Rebecca: I think one thing that Sean’s not directly addressing is his pivotal role in all of this, and someone in his position, and getting someone who is a chief technology officer, a chief information officer, really on board is really integral to getting this work done. So we were doing a lot of ad hoc stuff in the Center for Excellence in Learning and Teaching through our work group, which was kind of a grassroots group that was just doing the work because we were passionate about it and thought it was important for our community to be a part of, but when we brought the need to bring this work into the classrooms, beyond just the website, which is what the OCR complaint was about, initially, Sean was really collaborative and wanted to work with us and provide resources and advocate for resources, and so that digital accessibility steering committee that we mentioned at the top of the show has become really integral as a space to discuss critical issues, to prioritize things that might need to be funded or advocated for, so that the work here can get done. So, for example, we use Google on our campus, and the Google platform doesn’t have built-in accessibility checkers. So one of the things that the work group brought to the steering committee was the need to invest in a checker. So we invested in grackle so that we have an accessibility checker for folks that are using Google Docs and Google Slides, et cetera. So that platform has been really important for fellows and for our work group to raise issues, and then for that steering committee to make some decisions about priorities, and then Sean’s task is that to advocate for that and either fund it through his budget or request funds elsewhere. [LAUGHTER]

Sean: Yeah. Well, I think when we have put forward a budget and we have money set aside, I would think for our accessibility initiatives, it’s less than you would think would be necessary. But I think when we think of what’s required, it is this investment in people and then in the technology to go and to make the work easy, and then it’s also in time. You wouldn’t underestimate the amount of time that’s needed to go and to provide for people to go and to get on training. When I think back to the time when we did the 10-day challenge and thinking these things through, I mean, first of all, they were a lot of fun to go and to do, but we also gained a lot in terms of going and moving our initiative forward as we went and invested. So the time is an important component, but it really comes down to prioritization. When I think back to the last few years, IT departments… when I think of how we can go and be involved in the diversity and the equity and the inclusion and the items that we were working on at the time… this was really a key component, I think, and one of our major contributions to going and helping largely around the equity that we provided to the students and really focused in on student success. So I think the initiatives really went hand in hand with what we were trying to accomplish.

Rebecca: Building in the 10-day accessibility challenge and our Access: a Quest Towards Inclusion Course, are really helpful because they provide scaffolded and structured learning, so that complements the on-demand resources that we also have available. So departments have advocated for their constituents to participate in these challenges or in the course, and that means that they’re prioritizing or allocating time to do that work, which I think is helpful.

John: You mentioned the issue of Google not providing the tools that are needed to help check accessibility, there’s also a lot of other software that’s being used on campus from third parties. Can you talk a little bit about how procurement strategies might have to change here and at other institutions in response to the need to make sure that mobile apps that students are asked to use are accessible?

Sean: Yeah, I think this is a large component, and I would say, for us, kind of the next frontier in terms of going and figuring out how we’re going to do it. So I think what makes it difficult is the testing that you need to do on the software that you’re looking to go and buy. And reading the VPATs and the ACRs, which are the accessibility compliance reports that software developers are supposed to provide you when you purchase software. So it takes a certain skill set to be able to go in to do that, and that skillset’s highly in demand and is difficult to go and to teach, but I think this is an area that we’ll focus on over the next year. So when I talked about policy before, it was around developing this software acquisition policy and procedure that we’ll go and integrate and for us, it’ll include all of the security work that we’re doing, and it’ll also include the accessibility and compliance checking that we’re looking to be able to provide to software end users.

Rebecca: One thing that we don’t always think about when we’re considering third parties is third-party content that we might be getting from publishers or PDFs from library databases and things like that. So those are all materials that we’re using for teaching and learning that are coming from third parties that do need to be evaluated, that maybe traditionally, we’re not attending to in that way, that we really need to build into our practices. So often we think about procurement as something that we’re spending money on, but it also, in the way that we’re thinking about it means that anything that we’re acquiring to share with others. So that may not cost money, but we still need to test it.

Sean: Yeah, it’s a skill set that we’ll really need to go and develop, but it really is necessary to ensure compliance.

John: Might this become a little bit easier, though now as third-party platforms are threatened with the loss of sales, as all public institutions are required to meet these accessibility requirements as we move forward?

Sean: I certainly hope so. There’s also a law in New York State that software developers need to provide software that’s compliant with what we’re looking for around the accessibility. I will say, though, that building software is kind of like steering a large ocean liner, and depending on where people are, it can be difficult for them to go and to change where they’re going. So I think I would certainly see this in the future, but we’re not there now, for sure.

Rebecca: But as universities kind of band together and put the pressure on I think we will see this change over time.

John: And one of the nice things about being part of a system is some of the work can be shared across institutions. And I believe there are some efforts to do that across institutions in the SUNY system.

Sean: Yes, I would say inside SUNY we’ve really worked together, and I give SUNY System Administration a lot of credit for prioritizing this, and they have a core group of people that have really prioritized it, and Rebecca and I have worked with those people, and they’ve really moved us forward a large amount. An example would be the Deque University training systems that are available. But there’s also other examples of where there’s a lot of training that’s provided by our Center for Professional Development, and they’ve really taken on items such as Universal Design for Learning and provided many opportunities for faculty to go and to incorporate those practices inside the classroom for themselves. I’ll also add that they’ve started a new program this year on accessibility advocates and allies that Rebecca is leading this year, and it’s really to go in to take our accessibility fellowship program, and there’s 11 accessibility and advocate ally fellows this year, and they’re working and seeing how they can go and further the work on their campuses to get these core groups working together and move the needle forward around accessibility.

John: Traditionally, when working with students or faculty with disabilities, much of this was handled by campus disability offices, where the focus had been historically on providing accommodations. We’ve been moving towards, and Title II is certainly going to reinforce, a shift from providing reactive accommodations to a proactive inclusive design model. So this is something we’ve been doing for a while, but what strategies have you found to be most effective in fostering a campus-wide culture of accessibility, especially for those who might be somewhat new to digital accessibility.

Rebecca: I think that depends a little bit on the audience. So for administrators and decision makers, helping those individuals see how this work ties to the mission is really core and critical. When we’re talking about faculty, we can integrate that work into other things that we’re talking about in teaching centers, like inclusive pedagogy, evidence-based practices, Universal Design for Learning, all of those things, with accessibility also support student success. And then, if we’re talking about student affairs folks, who really focus on the students, the whole student… when we’re thinking about student success… that’s also a way to tie this accessibility work into the mission and goals of their division as well. So I think tying it to what people are already doing and what they already care about is really critical in shifting the culture of access for sure.

Sean: So you did mention, historically, when this work is done reactively, it all falls to like, Disability Services or Accessibility Services, but I’ll just say that those people are still integrated into the work that we’re doing, and are key parts of our coalition, I would say, and of who we’re working with to go and to focus on the student service, but we have spent a lot of time really going and developing this coalition and looking at the different roles and responsibilities that each people has. And really, Rebecca and I have tried to go and develop a model in terms of how we go and look at this work and what we’re trying to do and how we move it forward. And we use an acronym called RAMPS, which is really a key set of tactics we have developed to cultivate a culture of access.

Rebecca: So RAMPS stands for request, amplify, model, prioritize, and support. And you might wonder why RAMPS? Well, we associate ramps with kind of the sloping planes that you might use to access a building. You’re on wheels, for example. So it’s already tied to the land of accessibility. So we were hoping that would make it a little more memorable. And then, in addition, the word ramp can be used as a verb, meaning to speed up or expand or increase quickly. And so we see this as a set of tactics that really can accelerate this culture of access. And so if we want to dig into each of the tactics in a little bit more detail, requests specifically means requesting colleagues, peers and others to use a specific accessibility practice, so use a microphone or captions or something like that. Amplify or amplify voices and perspectives of people with disabilities, this can look like raising your hand in a meeting and asking what kinds of accessibility features might be built into a particular event or software or other platform. Model is model best practices in your everyday work. So things like, every time you create a document, you’re running your accessibility checker, you’re using alt text and those kinds of things, so that people see that you care about it because you’re doing it. This is particularly important for leadership to do. Prioritize, is prioritize accessibility by allocating resources, and by resources, we mean time, funds, and personnel, and then support… support others in their accessibility journey through coaching, education, processes, and procedures, and so this can look like a wide variety of things, but making sure that as people want to develop in the space of digital accessibility, you’re helping support their technical skills, but also developing their workflows and other things where they might face a few hiccups along the way.

John: So could you provide some other examples of how administrators, faculty, staff and students can employ RAMPS tactics to help advance accessibility.

Sean: Yeah, so when I think of administrators, whether it be the presidents, provosts, vice presidents, deans, directors, and so on down the line, we’ve gone and developed a list of tactics. So, as an example, request units to review their policies and procedures to ensure they’re meeting the legal requirements, but looking around what they’re doing around accessibility and the content, amplify the why of accessibility practices, and I think that’s really an important component in terms of how it ties to the mission, because people often see it as more work than just putting material out, but remediating is way more work than it is to go and do it right the first time. Model, model accessibility practices on correspondence and particularly presentations that go out from your office. When we think of prioritize, I think of team time for professional development and the resources that are required, and support that would be through appropriate budget and resources that can be provided for these types of projects. I see the responsibility of CIOs, and what we do, and really around prioritizing Title II initiatives by ensuring availability of accessibility tools, ensuring that there’s professional training and support available, and ensuring accessible procurement practices are developed and implemented, and then support by really partnering with the other people on campus to ensure that we’re producing the results that we’re looking to produce.

Rebecca: We think about instructors and the role that instructors play, the tactics might look different in those settings. So for example, instructors can request that students follow accessibility guidelines like the WCAG 2.2 double A standard, just like they might APA or MLA style guides, and so that could be something that’s a graded component.

John: We could always hope that they do better with that than they do with the citation styles.

Rebecca: True, [LAUGHTER] but reinforcing it with grades or as a rubric component is helpful. We can also model using accessibility checkers, not only by checking our own work, but showing students how to do that as well. One way that instructors can prioritize this work is by participating in professional development related to Universal Design for Learning or UDL and accessibility.

John: So, what metrics do we use here, and what metrics might other campuses perhaps consider in monitoring the progress of meeting accessibility practices.

Sean: So, when I look at it from the technical point of view, I look at ensuring that we’re gathering these metrics and being able to provide people feedback. So we use tools such as ALLY, and we also use SiteImprove. So ALLY would be inside the learning management system. SiteImprove is an application that will go and browse your website and let you know what the accessibility content is and where there might be areas that need to be improved. And then we’re able to go and provide that feedback back to people so they can understand what they’re doing. We also look at people that are requesting accessibility workshops, people speaking up about microphones and using microphones or other accessibility practices. I’ll also say that we’ve really tried to focus on understanding where we’re at, and we’re going to move forward at the fastest pace we can but this is really when you go and develop culture, it’s really difficult to go and to leapfrog from one stage to another. You really just make progress by making steady progress and by doing the work that’s there. So we just focus on getting better each semester.

Rebecca: Yeah, some of the stuff that we’ve done includes analyzing some of our ALLY data to see whether or not the fellows have made an impact in their departments, to see if that’s improved their ALLY scores, and it has. So that’s exciting. It means that that’s a worthwhile investment. Sometimes it’s these really specific metrics where there’s scores, but when you’re really looking at culture change, some of the things that you actually observe are spaces like our Faculty Assembly, where maybe one person, often me in the past, would be the person saying, like, “Please use a microphone. Please do this. Please do that.” And now I don’t have to say anything. And there’s many other people who will speak up in these settings to request certain accessibility features be used in a wide variety of settings, and I’ve seen students, faculty, and staff, all make these kinds of requests in public settings. So that’s real advocacy work that’s happening, and is a real difference from where we started.

Sean: Well, I also think of people who have come to training, and when you think of culture like we have people in events that have come to our accessibility training and trying to understand better. The people running the orientation are really trying to go and ensure that they’re creating accessible content to provide to the students. So sometimes we’ve recruited those people, other times they’ve been recruited by others who are part of the culture, I guess I would say. So, I think when you see how it’s grown organically, in that sense, it’s really satisfying.

Rebecca: I think along those same lines, we can see a wider variety of individuals offering workshops during our Center for Excellence in Learning and Teaching’s breakout sessions in the spring and in the winter, and that just demonstrates how many more people are deeply engaged with the subject matter compared to previously.

John: So one of the things that really struck me was the comment about using microphones. It’s still an issue. We ran an AI symposium yesterday, and we had a number of people attending remotely, and some people in the back of the room said, “Well, my voice is loud enough so anyone can hear” and sometimes faculty in large classes will still do that. And it is important to get that reminder out that while people who are near you certainly will hear you, the people who are further away or who have hearing impairment won’t, and there’s a lot of people with hearing impairment who do not necessarily reveal that.

Sean: Yeah, it’s a real issue. Actually, one of the things I’m proud of, too, is how we’ve really worked to go at big events such as graduation and commencement, which we just hosted and brought in an application that’ll go and provide real-time translation of what the speaker is saying for people in the audience, and we post that on a QR code, both in the program and on the screen beforehand, so that people can hear and understand what the speakers are saying. And when you have an audience of over 4000 people, there’s going to be a lot of people who have hearing impairments who really will benefit from that kind of service that you’re providing.

John: So what do you see as some of the biggest challenges that institutions must face in meeting this Title II deadline? I know we’ve done a lot here, but a lot of campuses are much further behind.

Rebecca: I think even though we’ve made a lot of progress here, we still have challenges that we’re going to face, and one of them, and I think this is true across most of higher ed, is student-generated content has not traditionally been a focus. So this is really when students are sharing work with each other. Previously, we’ve certainly focused on things when they share it more publicly, [LAUGHTER] but they’re sharing it with each other in the class. That’s going to be something that instructors need to think about and may need to become integrated into our learning objectives through general education or some other spaces to reinforce learning some of those skills.

John: And that’s something that can be sold to students as a useful skill in that as more and more companies start moving towards making their digital content more accessible, there’s going to be a lot of employment possibilities there.

Rebecca: I know it’s been a great benefit to a lot of my former students. [LAUGHTER] Some disciplines also have specific challenges that we need to really come up with better strategies for. Some of this work is starting and is there, but it’s not streamlined. Some software packages just don’t have accessibility features built into them. So there’s workflows and habits that need to change, and changing habits and workflows and anything you’re used to is difficult, and people, by their very nature resist change often. So that’s something that all institutions are going to have to work with and address. And I would say, in particular disciplines with notation, so things like math, chemistry, music, all have some unique specific challenges. Or if you think about disciplines like art history that are heavily image based, and thinking about how alt text might need to shift depending on why you’re analyzing a particular image in a course, sometimes it might be more esthetic, sometimes it might be more important to be a more poetic alt text to fit the needs. And so education around some of those really unique features of disciplines is something that we just really need to work together on across institutions.

Sean: I’ll also add, I think procurement is going to be difficult for many colleges in terms of going and having the skill set, which I mentioned before, and also a lot of schools will have problems with resources in terms of training, in terms of having people to go and to train, and depending on where you’re starting from, I can certainly see it being a challenge. It’s an advantage to us to be in a system so that we can go and aggregate some of our resources together. But I can understand how it’s difficult for many of the colleges to go.

Rebecca: I would also add, though, that although these are challenges, these aren’t insurmountable things, these are all solvable problems, but it might need some collaboration and changes of processes to make it happen.

John: Well, we’ve addressed a lot of issues related to movement to meet the Title II requirements. We always end, though, with the question: “What’s next?”

Sean: So I think the first item is, like the game is afoot now, it’s time to execute on the next components of our strategy, which is around training for the content providers at Oswego, and focusing on meeting people where they’re at in terms of going and both offering the training and in terms of going and upskilling them as we move forward. And I think the second component is to invoke the student clubs in the equation and the students as we move forward, and partner with them to help ensure that they make the requirements and take responsibility for their social postings or documents, as well as integrating where it fits into the academic side of the campus. And I think really, one of the third parts is not to look at April 2026 as like this magic day when the project is over. It’s just another day, another milestone, we’ll l not be 100% perfect at that point, and it’s just a continuing project that will go on for years to come, I would think, and to make sure that we have a solid base to constantly be building on, so it becomes less work for people to go in and do, and it makes it easier for them to integrate into their workflows.

Rebecca: I think one ongoing thing to remember moving forward is that accessibility is not an on off switch. So we need to remember that there’s continuous improvement, and we can always work as technology develops to make things more accessible and to keep reevaluating where we’re at so that we can make those improvements.

Sean: I’m going to add one more component that’s what next, and it is our integration of the AI Fellows that we have on campus. So we started an AI Fellow program early this year, but I see the AI Fellows and the Accessibility Fellows integrating their work in the coming year, and to see how that can really go and help us to move this forward. That might be an area that can help us to leapfrog some of our actions forward and our ability to create accessible content.

John: And I did just see an article about several campuses introducing AI tools to read the names of students during graduation, which might actually sometimes give better pronunciations than some of the readers might otherwise, although we’ve had some very good readers here on our campus.

Sean: Yeah, AI is going to have an impact everywhere. So I’d look at where the intersection of these two areas is for sure.

John: And we’ve had a few podcasts where people have discussed how AI tools may help meet accessibility and UDL requirements, and we’ll share links to some of those in the show notes as well.

[MUSIC]

John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

[MUSIC]

400. Snafu Edu

Most books and resources devoted to professional development focus on strategies that faculty can use to create a positive learning environment for our students, but generally assume that everything will work as expected. In this episode, Jessamyn Neuhaus joins us to discuss her new book, Snafu Edu, which acknowledges the reality that everything does not always work as we hope that it will, and suggests strategies for addressing common situations in which things go wrong.

Jessamyn is the Director of the Center for Teaching and Learning Excellence and Professor in the School of Education at Syracuse University. She is a historian and the editor of Teaching History: A Journal of Methods. Jessamyn has published extensively in scholarly publications in the areas of history, pedagogy, and cultural studies. She is a recipient of the SUNY Chancellor’s Award for Teaching. Jessamyn is the author of  Geeky Pedagogy: A Guide for Intellectuals, Introverts, and Nerds Who Want to be Effective Teachers, and the editor of Picture a Professor: Interrupting Biases about Faculty and Increasing Student Learning. Her newest book, Snafu Edu: Teaching and Learning When Things Go Wrong in the College Classroom will be released shortly by the Oklahoma University Press series on Teaching, Engaging, and Thriving in Higher Education, edited by James Lang and Michelle Miller.

Show Notes

  • Jessmyn Neuhaus
  • Teaching History: A Journal of Methods
  • Neuhaus, J. (2019). Geeky pedagogy: A guide for intellectuals, introverts, and nerds who want to be effective teachers. Morgantown: West Virginia University Press.
  • Neuhaus, J. (2022). Picture a professor: Interrupting biases about faculty and increasing student learning. West Virginia University Press.
  • Neuhaus, J. (2025). Snafu Edu: Teaching and Learning When Things Go Wrong in the College Classroom. Oklahoma University Press.
  • Neuhaus, J. (2003). Manly meals and mom’s home cooking: Cookbooks and gender in modern America. JHU Press.
  • Neuhaus, J. (2011). Housework and housewives in American advertising: Married to the mop. Springer.
  • Harlow, R. (2003). ” Race doesn’t matter, but…”: The effect of race on professors’ experiences and emotion management in the undergraduate college classroom. Social psychology quarterly, 348-363.
  • Barbeau, L., & Happel, C. C. (2023). Critical teaching behaviors: Defining, documenting, and discussing good teaching. Routledge.
  • Lauren Barbeau and Claudia Cornejo Happel (2025). Critical Teaching Behaviors. Tea for Teaching podcast. Episode 390. April 23.
  • Felten, P., & Lambert, L. M. (2020). Relationship-rich education: How Human Connections Drive Success in College. Johns Hopkins University Press.
  • Lang, J. M. (2020). Distracted: Why students can’t focus and what you can do about it. Hachette UK.
  • Palmer, P. J. (2017). The courage to teach guide for reflection and renewal. John Wiley & Sons.
  • Miller, M. D. (2024). A Teacher’s Guide to Learning Student Names: Why You Should, Why It’s Hard, How You Can (Vol. 2). University of Oklahoma Press.
  • Pittman, Chavella (2025, forthcoming). Empowered: A Woman Faculty of Color’s Guide to Teaching and Thriving. University of Oklahoma Press.
  • Piven, J., & Borgenicht, D. (2010). The worst-case scenario survival handbook: travel. Chronicle Books.
  • Norell, Elizabeth A. (2024). The Present Professor: Authenticity and Transformational Teaching. University of Oklahoma Press.

Transcript

Rebecca: Since we began this podcast in November 2017, we’ve had hundreds of opportunities to have extended conversations with many innovators, researchers, educators, thought leaders, and advocates working to support student learning. We are grateful to all of our guests who have so generously contributed their time, to the new friends and colleagues we’ve gained, and for all of our listeners. We’re excited that our friend and colleague, Jessamyn Neuhaus joined us to celebrate in our 400th episode.

John: And now we return to our regularly scheduled programming.

John:Most books and resources devoted to professional development focus on strategies that faculty can use to create a positive learning environment for our students, but generally assume that everything will work as expected. In this episode, we discuss a new resource that acknowledges the reality that everything does not always work as we hope that it will, and suggests strategies for addressing common situations in which things go wrong.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

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Rebecca: Our guest today is Jessamyn Neuhaus. Jessamyn is the Director of the Center for Teaching and Learning Excellence and Professor in the School of Education at Syracuse University. Jessamyn is an historian and the editor of Teaching History: A Journal of Methods. Jessamyn has published extensively in scholarly publications in the areas of history, pedagogy, and cultural studies. She is a recipient of the SUNY Chancellor’s Award for Teaching. Jessamyn is the author of Geeky Pedagogy: A Guide for Intellectuals, Introverts, and Nerds Who Want to be Effective Teachers, and the editor of Picture a Professor: Interrupting Biases about Faculty and Increasing Student Learning. Her newest book, Snafu Edu: Teaching and Learning When Things Go Wrong in the College Classroom will be released shortly by the Oklahoma University Press series on Teaching, Engaging, and Thriving in Higher Education, edited by James Lang and Michelle Miller. Welcome back, Jessamyn.

Jessamyn: Thank you. I’m so glad to be here.

John: It’s good to see you again. Today’s teas are:… Jessamyn, are you drinking tea?

Jessamyn: Tea is my afternoon beverage, and we’re recording this in the morning. So I’ve got a very large cup of high octane coffee.

Rebecca: A good way to power the day.

Jessamyn: Exactly.

Rebecca: I have Yunnan Noir today.

John: Very good. And I have a ginger peach green tea today.

Rebecca: Nice. We’re invited here today to discuss Snafu Edu. Can you tell us the origin story of this book?

Jessamyn: Yes, so John and Rebecca, let me take you back in time to the late 1990s, dawn of the internet age. Grunge was king, and I was pursuing my doctorate in U.S. History and Gender Studies, and in doing that research, I became just utterly fascinated with 20th century prescriptive texts, things that reinforced sociocultural and especially domestic ideology, normative domestic ideology. I mean stuff like cookbooks, etiquette guides, 1950s mental hygiene films. And so as a scholar in the archives, that’s what I loved examining in the most, this evidence, these leftovers, of what people at different points in time had decided was the best, most ideal way to live and be, especially at home and at school. And if you’re fascinated by those things, here’s a shameless plug, check out my first two books, which were published in my work in history. One’s on cookbooks, and one is on gender and advertising representation of housewives. So anyway, as a scholar of teaching and learning, I’ve always had that little research fascination in the back of my mind. I kind of question about how advice and research about teaching reinforces certain norms and ideals, not intentionally or consciously, but as discourse, as texts doing ideological work in culture. So I was always thinking, could I maybe write something about teaching, give actionable advice about teaching, like in real life, that interrupted some of those prescriptive ideals. I wanted to write a book that would be useful in people’s daily teaching work. That was the great joy after I published Geeky Pedagogy was hearing from people who were able to use it in their just day-to-day work and drawing on the abundant research about effective teaching practices, and at the same time, in Snafu Edu, I wanted to emphasize that that daily teaching work is, in a word, it’s messy, and it’s not a matter of if, but when something will go awry. And then that was all percolating, and it got cemented in the post-pandemic years so when something had really, really gone wrong in a major way, and the time was right for me, as an author, because I’m fortunate at this point in my career to have something of a platform. I’m no James Lang or Sarah Rose Cavanagh, but I have the ability in the world of educational development and in scholarship about teaching, I have some power to get my work published and to speak to people about things I think are important, the things that I believe need more attention, that we need to talk about more. I’m in a position to be able to articulate those and get some listeners. And what I wanted to articulate this time in this book, is, OMG, things can go really, really wrong in teaching and learning.

Rebecca: I know when I was reading, Jessamyn, I felt like you totally captured the messiness, and certainly the messiness of my classroom and many other colleagues that I have. [LAUGHTER]

Jessamyn: Excellent.

John: And I think that will resonate with probably all of your readers. So, speaking of readers, who is the target audience? Is it for faculty just starting off, or for faculty at all stages of their careers?

Jessamyn: Well, my audience is anyone who’s in an instructional role on a college campus. I have been thinking more and more about the ways that teaching happens, not just in classrooms, not just with professors, but all kinds of people in designated staff positions as well. And I am very attentive to what Roxanna Harlow termed disparate teaching realities, meaning that teaching labor is really shaped by every individual’s intersectional positionality, including our embodied identities. And so my hope is that, with those things in mind, anyone and anybody in any teaching context can find it useful. I do think it will be useful for anyone at any stage in their career, but I think it’s going to especially resonate with mid-career educators, basically, anyone who’s been teaching long enough, and it might just even be a couple classes, but anyone who’s been teaching long enough to have made some serious bloopers and experience students making big mistakes too.

Rebecca: Definitely does something to establish some sort of [LAUGHTER] community around the realities of teaching.

Jessamyn: Yeah, so you have some experiences to think back on. I would say, especially for a large section of us, the experiences that kept you up at night, that you tossed and turned, reliving, wondering what you should have done differently, torturing yourself about what went wrong, it would be helpful to have a couple of those in your mind when you pick up this book.

Rebecca: So, I know that we’ve talked about, and you’ve certainly written about in your work, the idea that one size fits all professional development doesn’t really work. So can you talk a little bit about why there’s just no simple solutions to the common problems in education? [LAUGHTER]

Jessamyn: Yeah, I mean, humans gotta human. [LAUGHTER] Nobody’s a widget moving through the world like a product on a factory belt. Every person has their own unique set of experiences, life circumstances, pet peeves, passion projects. I know, for example, Dr. John Kane is a musician and makes a lot of time and effort in his life to play music. There’s things that just matter to us more than maybe matter to other people. And especially in our work, everybody’s bringing with them into the classroom a whole huge honking set of emotional and cognitive baggage that they’ve acquired during their previous or even concurrent experiences in educational settings. I mean, it’s a lot. And also what we’re here to do is incredibly hard. Learning is very, very hard. It often, usually always entails setbacks, and that includes learning how to teach effectively. So, in my view, this reality needs more direct and specific highlighting in discourse about teaching. We just need to talk a lot more about the fact that teaching is not a perfectible activity. And it’s not that anyone’s out there saying teaching is perfectable. No one would say that consciously, but there’s a real strong subtext and a lot of discourse about teaching that, in even, like otherwise, really excellent advice about teaching that, if you just do it, everything will be fixed, everything will be perfect, and that’s not possible.

Rebecca: You talked about the bloopers, but I think a lot of people feel really isolated when those bloopers occur, or those are the things [LAUGHTER]they don’t want to share.

Jessamyn: Yeah, exactly, for many reasons, teaching in higher education is absolutely a closed door culture, and it’s really hard to describe to people who are not college teachers, even people in K through 12, like the dynamic, where if another professor walked into your room when you were teaching, it would be shocking. You would stop. You would be stunned. What are you doing here? …would be absolutely the feeling. It’s a closed, locked, barricaded door around teaching in higher education. So yeah, the stakes are super, super high for when something goes wrong.

John: One of the issues that you’ve just mentioned is that people are working in their own little silos. And when things go wrong, they often don’t talk about it with other people, and as a result, everyone imagines that [LAUGHTER] everything’s going really well for everyone else, and then you have those sleepless nights. And faculty respond to that in different ways. Some people will blame themselves and will struggle with it. Other people might blame their students, and we see a lot of that as well….

Jessamyn: …or both… [LAUGHTER]

John: …or some combination thereof. Why are faculty so resistant to share their experiences with other colleagues?

Jessamyn: I could sum it up in two words: graduate school. A whole bunch of us, not every single person, but a whole bunch of us in higher education, we’ve been quite literally trained in how to wield our intellect like a weapon, and to always try to be the smartest person in the room. I’m exaggerating, and obviously our positionalities, identities, really shape our experience with graduate school. But I do think there’s a culture in academia that feeds perfectionism generally, that you never expose your vulnerable underbelly to the other smarty pants in the room. And I think teaching is especially fraught because of our limited and limiting ideas about what good teaching looks like.

Rebecca: How do we start to normalize this idea of discussing our snafus? Is there things that professional development like teaching centers should be doing? Are there things that administrators should be doing?

Jessamyn: Well, I have two thoughts on this. One is highly aspirational, [LAUGHTER] probably not possible. One is more immediately doable. So in my utopian vision of life as a college educator, everyone will gather every spring for a campus wide oops day, like the only thing we’re doing is discussing all the things that we personally did wrong and all the things that went wrong in our classrooms. And we could include some brainstorming about what to do better next time, but that wouldn’t be the main point. The main point would be, we’re gonna bring out into the light, all the monsters under the bed, the things that went wrong. And as we know from every story about monsters ever, like, once we bring them into the light, they’ll shrivel up and blow away. So probably not too realistic, but more practically speaking, we can advocate at every stage and in every way that when we’re formally evaluating teaching that we need better language and systems for recognizing and then documenting every instructor’s growth narrative of teaching advocacy. I’m really influenced here by the book Critical teaching behaviors: Defining, documenting, and discussing good teaching, by Lauren Barbeau and Claudia Happle, they offer a framework based on six identifiable instructor behaviors, and they argue there’s a vast amount of work that effective teachers do before, during, outside of class meetings in order to facilitate student learning. So leaders, that includes your promotion and tenure chairs, department chairs, administrators, they need to do everything they can to define effective teaching as a career-long process, and that has to include pedagogical learning and reflection, trying new things, assessing and adapting, and importantly, that in that growth narrative, because it’s about growth and learning, there will be mistakes and missteps, but that is evidence of growth, not evidence of ineffective teaching.

John: You mentioned the work by Lauren Barbeau and by Claudia Happle. We had an earlier podcast with them in the spring of 2025 and we’ll share a link to that in the show notes. To help build this sort of discussion, it’s really important that teaching centers have the trust of faculty. And one of the things I think we’ve both seen is that when we have faculty reading groups and people are talking about things that work well and things that don’t work well, it helps to develop that sort of trust. Would this book be a good focus for a faculty reading group?

Jessamyn: Yes, I think so, of course. We would want to ensure, this is one thing I do mention in the book about classrooms, but we want to ensure psychological safety for our participants, making sure that everyone feels able to share ideas, bounce ideas off, and maybe flop, like, maybe suggest something that doesn’t really make sense, and definitely share all the things that we have personally flubbed. So framing it as we’re here to build our growth mindset and think about ways to keep moving forward in our own growth narrative, keeping those things in mind and maybe even more importantly, right now, I think this would be a good book for our present moment when, in fact, there are so many very, very big, truly, almost incomprehensible things going very, very wrong for higher education. These are being brought mostly by outside political and legislative attacks on our curriculums, on our programs, other essential aspects of our day-to-day work. I mean, it’s a true shit storm, and I wrote this before, the past administrative… what would you call it?

Rebecca: …the list of executive orders? [LAUGHTER]

Jessamyn: Yes, exactly. So I don’t discuss it in detail, but one thing I do mention, and what is happening now, is the beep storm that is happening right now on the heels of another major beep storm was the pandemic years, and even more, like for most faculty, the incredibly fast spread of generative AI has taken another big bite out of our cognitive emotional and even our physical stores of energy we have for teaching. So, it’s a good time to think about how educational development can support pedagogical wellness, and how something like a book club is not only a chance for us to learn stuff from experts in research about teaching, but also, and maybe right now more importantly, a place to build connections and community by talking honestly with each other about teaching and that has to include all the things that can and do go wrong. And I would take it as a very big personal victory if, in discussing this book, we could draw on the power of humor and laughter, even rueful laughter, maybe defiant laughter. I don’t mean mocking. I don’t mean laughing at students, but maybe by not always having to take ourselves so super seriously, we can counteract some of the incredibly demoralizing and discouraging realities about teaching, the ongoing disparate teaching realities, the perfectionism. I know not everyone is willing or able to engage in kind of self-deprecating joking that is my go to but that’s one reason I shared a bunch of my worst mistakes in this book. So if you can’t share your own for whatever reason, this is my public permission for you to use mine.

John: We’ll be doing a book club on our campus this fall, so we’ll let you know how that goes.

Jessamyn: And anyone who is doing a book club on Snafu Edu, I’m very happy to zoom in to do a Q and A with your group.

Rebecca: Awesome. I couldn’t help but imagine, while you were describing your utopian oops day, like a lot of laughter and things like “bravely sharing their blunder award,” or something, [LAUGHTER] like where everyone votes for the best blunder. [LAUGHTER]

Jessamyn: Yeah. [LAUGHTER] The face plant award, yeah.

Rebecca: Yeah, yeah, yeah.. I wanted to just share that I imagine that as it being a very joyful event, [LAUGHTER] despite the hard conversations.

Jessamyn: Yeah, that would be fun. I’m there. Send me an invite.

Rebecca: All right, sounds good. [LAUGHTER] You suggest a general approach throughout this book, addressing challenges in our classrooms, and summarize it with the acronym, STIR,, S-T-I-R. Can you talk about what STIR stands for and how one might use it?

Jessamyn: Sure, with the caveat I get that there’s already too many acronyms, and this is a pretty cheesy one, but part of the reason I went to the acronym is because of when things do go wrong, it’s hard to think clearly, and sometimes a snappy acronym can help keep us on track, can help us bring back to the present moment. So this particular one, it’s a variation on other kinds of conflict resolution strategies such as SOAR, which is stop, observe, assess, react. For Snafu Edu. I’m suggesting, for my audience of other brainiacs and eggheads in higher education, is Stop, Think, Identify, and Repair, and it’s just a way of framing some of the preparation we can do for when the snafus hit the fan, a reminder that in situations that pose problems, when things are about to go wrong, when things might go wrong, when things are going wrong, we can usually exercise some agency in the classroom and interactions with students by taking a beat to use our big brains, then think about what all might be going on, to approach with curiosity based on what we know from our research and the scholarship for teaching and learning from our wisdom of experience, try to identify what’s going on, and then to the extent that it’s possible, taking steps to repair the snafu. And this is a good place to note that my book doesn’t address the very worst case scenario for any classroom, active shooter threats or other kind of physical danger. That’s 91,1 not STIR.

Rebecca: I really like that you chose repair for the R, because there’s a lot of other words you could have maybe chosen that was a really important choice.

Jessamyn: I think so. It evokes trying to patch something up to the best you can. One thing that I really wanted to avoid was some of the cliches around making mistakes, or the discourse about making mistakes that it’s always inevitably going to lead to a good outcome. With the right “can do” attitude and the right frame of mind, you can always turn it into something really positive. That’s not true. I don’t believe that, and I didn’t want to even accidentally reinforce that with the word

John: Your book is broken up into five parts that address challenges in teaching and learning associated with inequity, disconnection, distrust, failure, and fear. Could you give us a couple of examples of some of the problems associated with these issues and how you might perhaps go through that STIR approach?

Jessamyn: Sure. The most important thing I want to say first is the thing that Snafu is really adding to the conversation is that those five things create problem and obstacles for learners and for us as educators. Most books about teaching, including my first book, Geeky Pedagogy, they focus mainly on the learner’s experience and strategies for addressing and reducing obstacles to student success and then conversely, research on like inequities faced by instructors often doesn’t also fold in that students are navigating those inequities as well. So in Snafu Edu I want to make sure that when we talk about things going wrong in the college classroom, we are talking about everybody in the college classroom, including us, including the instructors, including the TAs, including everybody. So for instance, inequity, systemic intersectional inequity, it exists no matter how much certain politicians want to convince us that it doesn’t… it exists. It creates obstacles to student learning, and it creates obstacles to effective teaching, especially for any faculty member who doesn’t, quote, unquote, look like a professor. Disconnection and distrust are also aspects of higher education that researchers have been showing for a long time really interfere with success, with major upticks in the post-pandemic era for obstacles to students’ academic success. So, like when a student just doesn’t feel connected in any meaningful way to the subject or the institution, it’s going to be a lot harder for them to persist, and Felton and Lambert’s book, Relationship-Rich Education shows us pretty darn definitively. But so too do instructors need to experience some sense of connection to their work, to the students, in a professionally appropriate way, to their institution. Otherwise things snafu up our work. They get in the way of our success. And distrust, so talk about snafus in the classroom, trust is just the bedrock for what we do, but often not central in our minds when things go wrong. So take for example, here’s one, 100% of people listening to this podcast will have experienced students engaging in non- class related scrolling, emailing, texting, online shopping and so on. There are many and many complicated reasons that our devices are so distracting in the classroom. There’s a bunch of strategies we might use to cultivate attention, covered really well, most recently by James M Lang’s book, Distracted: Why Students Can’t Focus, and What You Can Do About It. But even before all those strategies, we have to be aware that these interactions, even like you see it out of the corner of your eye, they can seriously erode our trust in students as a group. Another one that I think many listeners and readers will relate to is how even one, like literally even one, deliberately cruel, demeaning or even thoughtlessly worded comment on anonymous standardized end of student evaluations, how much that can damage our trust in students. And speaking of student behaviors, another one where it’s really important to think about it in terms of the snafu is fear, because student fear can manifest in behaviors that on the surface look like something else entirely, and not coincidentally, look like things that really can just drive us right up the wall, something that looks like complete disengagement, even hostility or inattention. It might be rooted in students’ really deep psychological physiological fear, completely unrelated to us, related to something else in their school experiences, related to something in their life circumstances. And I guess the last couple things I’ll say is that these snafus, one thing that really became clear as I was doing the research is that they’re both very common and systemic and almost universal, but then they’re also really shaped and defined in unique and individual ways. So, take failure. What does it mean to fail in college? What does it mean to fail in academia? I mean, we have some system wide metrics, like, literally an F for failure, but how that’s experienced by students, how they define it, is really shaped by their life experiences, their goals, their personality traits, what fields they’re interested in, and so on. And failure is tricky too, because by its very nature, learning has to include some failure. You have to do something not very well…and that might include, really just completely dropping the ball… you have to do something not very well before you can learn how to do it well, and that includes teaching. But again, we’re working in these bigger systems that can really interfere with our ability to engage in productive failure and mistakes.

Rebecca: Each part of your book uses a similar organizational structure where you kind of describe the problem, discuss possible repair strategies when things go wrong, and concludes with a discussion of proactive approaches and a go bag, [LAUGHTER] that reduce the likelihood or severity of the problems in that section. Can you talk a little bit about why you chose this particular organizational structure?

Jessamyn: Yeah, I so appreciate that question, because I really wrestled with how to structure the book in a way that supported my argument, we have to normalize mistakes, missteps and things going wrong in teaching and learning, and when I say normalize, part of that is recognizing that they take a real toll on us, that again, I didn’t want it to be like this cliched view of mistakes. I didn’t want it to read like I was saying, “Oh, well, we mess up sometimes, but it’s all a glorious process of learning, and we’re gonna hop on our Mr. Mess, the learning unicorn. We’re gonna fly up to the rainbow of perfect teaching and learning.” No. Things going wrong, it can really suck, and it’s not always resolved in a productive way. Sometimes things go wrong, period. There’s no silver lining, there’s no wisdom gained. It’s just bad and things go wrong. So the structure, how I thought about how to do this, the first section really is just an overview, but it lays out some of the most compelling evidence from the research about why things go wrong because of inequity, disconnection, distrust, failure, and fear. And I want to start there to really enforce why these snafus can be expected, and then building on that, the next chapter, again, is working to normalize snafus by focusing on what to do when they happen, and keeping in mind that, again, positionality and context always matters, and that the repair suggestions in the next section, they always have to be adapted to your teaching context, your personality, and what will work for you with where you’re at. But I didn’t want to just leave it there. I did want to make sure that readers were empowered as much as possible to exercise agency wherever and however they can. And increasing agency is my response to the snafus caused by fear. The opposite of fear isn’t exactly agency, it would be something like courage, like Parker Palmer’s The Courage to Teach, but I think courage is just a little bit too judgy. It’s a little bit too much to say to people, things go really wrong, but you have to be courageous. I don’t think that’s sufficient, in the year of our Lord 2025 to say, “be more courageous.” I think, though we can say for students as well, in the face of fear, that we can find ways to exercise agency. Agency is limited. It’s limited by things outside our control often, but there are places where we can exercise it in teaching and learning, in our classrooms, in our actions, in our course design. So those last chapters in each of the sections gives an overview of some, it’s not all of them, it’s just a selection of a couple high impact practices for increasing equity, increasing connections, increasing trust, increasing success and increasing agency. And in all cases, it’s about how to increase those things for ourselves as well as our students.

John: Can you give us an example of something going wrong in the classroom, some possible repair strategies and how to ameliorate future related issues so that people come prepared for such problems?

Jessamyn: Sure, let’s talk about one super, super common snafu that on the surface may seem like a small issue, but once you’ve delved into it, it touches on some really big ways that things can go wrong and can create real obstacles for teaching and learning: names, our names, and more specifically, learning, correctly pronouncing, and using each other’s names in class and in interactions with students… and wait, before everyone who teaches huge lecture classes of hundreds skips ahead. This does apply to all of us, all of us working in higher education or really, actually, any human person in any professional or social situation, names matter. Names always matter, even if you personally, you as an individual cannot memorize every single student’s name in your 300-person, 400-person lecture. That doesn’t mean that names aren’t important. I mean, they’re not just like labels. They’re not just widget labels. They’re the first and foremost expression of our subjectivity, of our ability to act and be in the world. And so to be recognized by names is to be recognized as a person. The scholarship on teaching and learning very clearly shows that when an instructor learns and uses student names, even if, like in a huge class, they can’t learn every single name or use them every single time. It improves students’ rapport with, perceptions of, the professor, and it can improve learning and engagement. But I would argue, just as important is students learning and using each other’s names, and students learning, correctly pronouncing, and using… and this is maybe controversial… but using a professor’s last name and their title. Yep, I’m going on record here to say that when you’re working with them in the classroom, in a class, students should call you Professor such and such, or Doctor so and so, because and here’s where names intersect with some of those big potential snafus. Names, and for professors, titles are closely tied to inclusivity in the classroom. So inclusivity, meaning that every single person, including the professor, has the maximum opportunity to learn, to engage with the material and to improve their skills. So professional titles really matter, because professors from historically marginalized populations must navigate, must mitigate, students’ preconceptions and stereotypes about academic expertise and authority. So just in short, students are more likely to call women and to call all faculty of color by their first name or Mrs., like in my case, than to call us professor. And of course, students’ sense of belonging and willingness to participate, even attend class, is demonstrably improved when people there, including the professor, know their name. But let’s be honest, it’s really hard. Learning names is really hard in any setting, and I have to give a major shout out here to Michelle Miller’s book. It’s a short guide, A Teacher’s Guide to Learning Student Names. I mean, like chef’s kiss, it should be required reading for everyone in higher education. There’s a lot of ways and means for learning student names, helping students learn each other’s names, and here’s where Snafu Edu comes in. There’s also so many ways this can go wrong. We can get students’ names wrong. We pronounce them incorrectly, we stumble, we fumble, and sometimes that can be pretty disastrous. Sometimes that can be in a way that reinforces stereotypes, that undermine students’ sense of belonging, and that is the same with students using each other’s names and students using our names incorrectly or not knowing them. So all those things could go wrong. When this happens to me, I use the first two repair strategies I discuss in the book for when I mess up a name, students messes up my name, I use a script. That’s my first strategy, and I apologize, my second strategy. So when I say a script, I don’t mean like a memorized monologue you’re using word for word, like a robot in every situation. I don’t mean literally a script like actors use, but I do mean having at the ready a collection of short phrases, a couple sentences that we can do almost automatically in tense or difficult situations. We are human people. When we’re dealing with other human people, we have some biological, even social, cultural, learned responses to potential conflict, problems, defensiveness. We may default to fight, freeze, fawn, or flee. Fawn was new to me, just recently. I know fight, freeze, or flee. Fawning means people pleasing, trying to appease someone, bending over backwards to placate and eliminate any perceived threat. So script in this context, doesn’t mean memorize, but does mean practice, like you have stood in your office and practiced. This is something Chavella Pittman, in her work, has recommended to faculty as well, that you do need to practice what you’re going to say. Now maybe you are so socially skilled and extroverted that you never for one second feel the need to practice your words. And if that’s true, like, how nice for you, like, [LAUGHTER] I love that for you. Good for you. But for the rest of us, scripts can really help. So my two combined strategies, scripts and apology, when I call a student the wrong name or I don’t remember their name. “I’m sorry, [Use the correct name].” That’s from Michelle Miller, like you got to use it to learn it. “I’m sorry, [Correct name]. Names are important. We’ve all been working on remembering them. I apologize for my error.” That’s it, short, simple, no need to get into any like explanations or defensiveness, just “sorry about that.” And to be clear, apologizing is never fun for anyone, and again, positionality and context always matters. It won’t look the same for everyone every time, but when we mess up, and we will mess up, a short, quick apology is an effective repair strategy. Using a script can ease the pain of that. And I have another one for when students call me, it’s usually Mrs. Neuhaus. Sometimes they try Jessamyn, but that’s can be hard to say, so they might default to Mrs. Neuhaus. So I have a script, and it’s something like, “Thank you for that question or comment. Before we discuss it, I just want to remind you that when we’re working together in this learning community, I asked to use my professional academic title, Professor Neuhaus. I know it’s not easy to remember, using everyone’s names isn’t easy. I appreciate your effort to do this,” something like that. These are my repair strategies, because of the ways that those small moments can really create big, big snafus in equity, trust, and connection, for educators, for us and for our students. So the final part of your question was, then, how might we reduce this in the future? It’s not easy. Again, from Michelle Miller’s work, I know that the key thing is to make it a priority and put in the time and effort to learn names and also structure classes and class activities so students can learn and use each other’s name, and more broadly, learning and using names goes to two important strategies I outline for increasing equity. We want to plan for learner variability, and we also want to plan for learner biases. So we want to proactively structure activities, office hours, interactions, knowing that we must expect and hey, let’s be joyful about this. We celebrate diversity as an academic asset, and that includes every unique and individual name. So that’s great. Let’s plan for that. Plan for ways to do that. If it means I’m going to have a shorter class the last day of our first week, because I’m going to make names the priority and I need time to practice them, then that’s what I’ll do. And two, the second one is also important, planning for ways that learner expectations or assumptions can flare up around names. So instead of getting caught in, “Oh my God, who is Mrs. Neuhaus, I spent so long in graduate school to get my PhD, do not call me Mrs. Neuhaus,” [LAUGHTER] like and then snapping “It’s Doctor, not Mrs.” I mean, that’s true, but is that helpful? Is that a good way to build connection, trust, equity and to move on productively? And does it feel good for me to do that? No, no, better is to have that practiced response, that script in my mind so we can address it and move on.

Rebecca: …In a much more calm fashion. Each chapter ends with a section called “gear for your go bag,” which we mentioned a little bit earlier. Can you talk a little bit about why you chose the metaphor of a go bag for these sections?

Jessamyn: Sure? Yeah, two reasons. One, just on a practical note, and especially for books like this one, that’s kind of crammed full of actionable teaching advice and you’re generating a lot of ideas as you’re reading it, it’s really helpful to have that concise summary at the end of the chapter. But second, I just love the metaphor. It resonates with the quotes that I use throughout the book, from the Worst-Case Scenario Survival Handbook. I deliberately chose this book, and I wanted to use it because it’s this very tongue in cheek, but also factual guide for surviving ludicrously terrible situations: your parachute doesn’t open, you get stuck in quicksand, you have to land a plane even though you’re not a pilot. And when I use it in my book, it’s this rejoinder to sanctimonious teaching advice that downplays or even ignores the reality of things going wrong, like “No, things go wrong.” So having a go bag in that context, it means you’re packed and ready for when things go sideways. In popular culture and in prepper world, it means you’re packed, ready to go when the apocalypse hits. So in the book, it’s just my little bit of a snarky way of saying we can at least have a few things to grab when something goes wrong.

John: What would you say is the major message that you’d like your readers to take away from this book.

Jessamyn: Sure, I have to start with a shout out to Liz Norell. She’s the author of The Present Professor. She was an early reader of Snafu in manuscript form, and she helped me identify and articulate three major ideas that run through the whole book and that I would like readers to take away into their teaching practices: humans mess up, inequities exist, but the super teacher does not exist. And don’t get me started too much on the super teacher. I’ll take up all the rest of my time. But since we haven’t mentioned it yet, the super teacher, I want you to think about the last time you saw a college professor character on a TV show or film, and specifically, were they teaching? And if they were teaching, what they were doing, they were lecturing. They’re always lecturing, but they’re not just lecturing. Their lectures are on this inherently fascinating topic, usually like psychosexual violence [LAUGHTER] or like serial killers. And students were mesmerized. They show, they always show… They depict the students. Nobody’s scrolling, nobody’s sleeping. They’re nodding. They’re eagerly raising their hands to ask questions. And after his, it’s not always, but often it’s, his lecture, his highly entertaining lecture that he gave with no notes whatsoever, the students might even feel moved to applaud. I mean, I ask you applause. Okay, so such depictions, they’re more than just amusingly inaccurate representations of the college classroom. They express this really persistent and powerful, limited and limiting assumption and expectation about what good teaching and authentic learning looks like. So it’s not just bad for teaching. It’s bad for learning, because in this representation, students do nothing but sit there and get entertained and somehow their heads are magically filled with knowledge. So it undermines our own self efficacy. It can undermine our self image. It really contributes to stereotypes around professors, and they are just born that way. The super professor’s not like going to the workshop and reflecting on pedagogical practices, and they’re definitely not messing up and then making an adjustment trying to do better. So it would make me really, really happy if, because of reading my book, any educator who gets caught in snafu, the first thing they think of is, “yep, humans mess up,” and then going forward, figuring out what to do next, keeping in mind that inequities exist, they’re reality, shaping everybody’s teaching and learning contexts, and that nobody can live up to that really impossible ideal that doesn’t reflect how teaching and learning actually works in real life, to stop, think, identify, and repair to the extent that is possible.

Rebecca: That seems like a great note to wrap up on, but we always wrap up by asking, “What’s next?”

Jessamyn: I am really excited about my current book project, which is going to be a guide for college educators to designing, assigning, assessing and, most importantly, enjoying, unessay projects.

Rebecca: That sounds fun.

Jessamyn: It’s going to be fun.

Rebecca: I like the underscore on the enjoying.

JESSMYN: Yes, yes. It’s the biggest ace in the hole for talking about unessays is that people who put in the work to design them, because it’s not easy, and assess them, also not easy, report that they have fun assessing them. That’s like a mind blowing, reality shattering statement, instead of slogging through grading, counting every minute you could have fun doing it. Yeah, let’s talk about that.

John: Fun is good. [LAUGHTER] Well, thank you. It’s always great talking to you, and we’re looking forward to future conversations.

Rebecca: Yeah.

Jessamyn: Thanks for having me.

Rebecca: I always appreciate that you put a full range of human emotion in talking about teaching and learning and enjoy your storytelling. So I’m glad folks will have the opportunity to read Snafu Edu soon. Thank you so much.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

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399. Improving Course Design Using AI

Generative AI can increase efficiency and support student learning, however students can also use it as a substitute for learning. In this episode, Nathan Pritts joins us to discuss ways in which generative AI tools can improve course design and strategies to encourage students to use AI tools ethically and responsibly.  Nathan Pritts is a Professor and Program chair for First-Year Writing at the University of Arizona Global Campus. Nathan’s recent work has been focused on the relationship between AI and human teaching.

Show Notes

Transcript

John: Generative AI can increase efficiency and support student learning, however students can also use it as a substitute for learning. In this episode, we explore ways generative AI tools can improve course design and ways to encourage students to use AI tools ethically and responsibly.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

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Rebecca: Our guest today is Nathan Pritts. He is a Professor and Program chair for First-Year Writing at the University of Arizona Global Campus. Nathan’s recent work has been focused on the relationship between AI and human teaching. Welcome Nate.

John: Thanks for having me, Rebecca, John.

John: Good to talk to you. Our teas today are:…? Nate, are you drinking tea by any chance?

Nate: I am indeed. I’ve got this Paris tea by Harney and Sons. It’s a fruity black tea with bergamot oil. It’s very nice.

John: We have some of that in our office. It’s a favorite of the current Associate Director of the teaching center here. So we keep that stock pretty regularly. And Rebecca?

Rebecca: I have Golden Monkey today, John.

John: Is it golden?

Rebecca: It has golden tips, yes.

John: Okay. And it’s a black tea?

Rebecca: And it’s good. It’s a black tea.

John: Was it one of the monkey-picked teas?

Rebecca: I don’t know. Maybe it was AI picked. [LAUGHTER]

John: And I have a spring cherry green tea. One of your favorites.

Rebecca: Oh, yeah, definitely my favorite, with those cherries.

Nate: Nice. [LAUGHTER]

John: It’s an ongoing thing.

Rebecca: Yeah, I hate it. [LAUGHTER] Oh, okay, you actually don’t like it.

Nate: No, I actually super hate it. [LAUGHTER]

John: I did end up with a couple of bags of whole leaf tea because she bought some because it smelled so nice.

Rebecca: It smells so good, but I just cannot stand the taste of it.

Nate: Easy to get taken in by some of these.

Rebecca: It’s true, the wafts are so good. [LAUGHTER] Alright, well, we invited you here today not to discuss tea but [LAUGHTER] the impact of AI on the design of online courses. In your March 19, 2025 article in Faculty Focus you discuss some of the ways AI tools can be helpful in augmenting our work while still maintaining human connection in our courses. [LAUGHTER] Can you describe some of the ways in which AI can help us create more effective courses?

Nate: I can talk about some of the ways that have worked for me. I mean, I think one of the things to realize in course design, some faculty will have a lot of people supporting them. They’ll have colleagues to bounce ideas around with, but at other times, a subject matter expert won’t have anybody there to support their build. And I feel like that’s where AI can really help support the course development. It sort of works as just another pair of eyes on the work that the faculty member is doing. It works to bounce ideas around. And I feel like there are some very targeted ways that that can come into play. Always, I’m trying to think about AI as a support for the human intuition, the human experience, what we bring to the table. Ethan Mollick, who’s a pretty well known AI researcher, talks about the human in the loop, which is the person who’s helping AI accomplish goals. I like to think of it the other way around, as having an AI in my pocket. So I’m the human. I’m always going to be the human doing the work, but I can turn to an AI tool to help me do things that I might not be able to conceptualize myself. I kind of break curriculum work down into two different categories. This is kind of what we came up with internally to help us think about some of the different ways that AI can support course design to make effective courses. We think of them in terms of accelerators. That is an AI that’s basically helping a faculty member get started, move faster, maybe streamline some of the processes. A faculty member is staring at a blank page, an accelerator might help them. We’ve developed some prompts that will do that. But then there’s also what we think of as multipliers. This is basically to help enhance the quality of the work that the human, the SME, the faculty member, might have already come up with. And that’s what that article, Rebecca, that you referred to, that’s what that really talks about. The stress tester for assignments is basically a multiplier. It’s assuming that a faculty member would have developed on their own an assignment for a particular class. And then will use AI to essentially test it, run it through some battery of tests just to see if there are ways to improve it. One of the ways AI can do that in this particular case is that it can simulate student perspectives. So you can feed the assignment that you developed, or the discussion prompt, whatever it might be, into AI, and you can ask it to simulate a variety of student responses. And you can give it some parameters. You can say, I want some A level responses. I want some C level responses. You can ask it to mimic what your student population might be if you’re teaching first year versus if you’re teaching graduate level. And I think that can kind of help to show maybe where the prompt could be strengthened, maybe students might misinterpret a particular aspect of it, or maybe they struggle with some part of it. We’ve all had that experience where we develop an assignment, we give it to students, and they just find ways to break it right out of the gate. We never thought to tell them not to do a certain thing, or we didn’t make it as clear as we needed to. This gives us an opportunity, working with AI to potentially catch those stumbling blocks before we put it in front of students. So we refine the prompt, we find blind spots, and hopefully this is a way of making that assignment prompt that we’ve developed a little bit more ready for the wild. And let me just say I get that an AI-simulated response to a prompt is very different from what a student is going to say. Students are going to find new and exciting ways to respond to our prompts. The AI doesn’t work like that, but if we ask it to generate, say 50, say 100 responses to a prompt, don’t share them with me, just generate them and then thematically, tell me what you’re coming up with. It still gives us a baseline. It gives us a sense of where our language might be unclear. Maybe we need an extra bullet point to clarify that we don’t only want a thesis statement, but we also need an entire introductory paragraph. Maybe we need an extra explanation for what essay structure needs to be used in this prompt. We can’t just assume the student’s gonna know. We gotta make sure to put that in. So this is just one of the ways I think that AI can really help in the course design process. Again, I mean, I feel like you’ve got that human developing the material, but then you’ve got the AI as that second pair of eyes, that different perspective, something outside of our own head, that can lead us into areas we might not have gone into on our own. I feel like we’ve all had that experience too of you’re developing a class, you come up with an assignment, and you just love the way this assignment works. You’ve used it for 5 or 10 years. You think it’s fantastic. We fall in love with these things, but students change, and the way that we interact with the content or the subject matter or the outcome might have changed within the course. It might have changed institutionally. And we need to be aware of those things, and we need someone to help us fall out of love with our assignments and really test them. And again, I think in the absence of a colleague who might help us do that, for people who are working in silos or people who might have tough deadlines, AI can really help with that

John: In that article that you just referred to, you also provide an example prompt, and we’ll include a link to the article, and then our listeners can go and take a look at the prompt themselves. And I think you provided an example of using a personal narrative assignment in class, and you also talked a little bit about how you can use the AI tool to refine your prompt based on the responses that it has provided. Could you talk a little bit about that example and how you might use AI to directly suggest improvements on the prompts?

Nate: Yeah. So I teach mostly first-year courses, first-year students. I’m the Program Chair for our comp sequence, so I oversee students who are coming through both of our composition classes. In our writing courses, one of the ways that we handle the fact that these are students coming in with a large degree of fear, a lack of confidence, is we try to meet them where they are in terms of their own skill set, of course, but also in terms of their own interests and ideas. So yeah, it’s a narrative prompt that we try to work on in these courses. We try to get students to look at their past experience and to reframe it in a way that’s going to help them see their academic goals, their lifelong learning goals, let’s say. So we come up with this prompt, and it’s a prompt that asks students to talk about an experience they’ve had. Now I can ask AI to run some simulations, and what might be revealed… in fact, when I tried this, one of the things that was revealed… was that the way that I had worded the prompt was allowing students to talk about emotional experiences, but not those that had any real direct correlation to their choice of major, their choice of career field, and that’s what I wanted. I wanted students to find ways to talk about, essentially, their ethos, how they’ve developed this in a way that helps to see their chosen career field in a different light. My prompt wasn’t doing that. It was allowing students to just talk about very traumatic or sad or happy experiences they had at any age. There was no way of framing that into what I wanted. I assumed students would do it, but they might not. So it helped me to really understand that, okay, if I’m going to ask students to talk about a personal experience or a defining experience, I’m going to have to add material to the prompt that clarifies that I’m not just looking for a personal experience, I’m not just looking for a particularly emotional personal experience, I’m looking for a defining one that led to their choice of major or career field. Most of my students are non-traditional in the sense that they’re already working so they already have a chosen career field. And this idea of major versus career field, we typically think of it in terms of career field. But my point is that the AI really helped me to see that one of the ways in which I could better this prompt was to put a little more scaffolding into it and slant it toward what I wanted. Of course, I was worried, as the classroom teacher, when you’re teaching comp, when you’re teaching any class, it’s not about right answers. You kind of want to be surprised. You don’t want only one type of paper or assignment to come to you as a teacher. So you’re trying to write a prompt that leaves a lot of leeway, let’s say, for students to interpret and to give you unique responses, but what I had done was left it so wide open that they weren’t even meeting the guidelines, reall,y weren’t even doing what I wanted, and so AI was able to help me nip that. Now I could have just put that in the class, and after a section, after two sections, I would have figured that out, but I think that that would have been challenging for those students. Let’s say this is a week two assignment. Well, when week five rolls around, suddenly they don’t have that stable week two material to build upon. And so we’re really looking at helping improve course outcomes. We’re looking at making sure students are learning what they need to learn in the class. And again, AI is an avenue to do that. I hope that kind of explains what I’m talking about. I think there are a lot of different ways to do it in a lot of different classes, but that’s just one sort of avenue I tried there.

Rebecca: It’s a really good example of how the AI tool can do analysis of the assignment. Can you give some other examples of the kinds of holes that AI might be able to identify for faculty?

Nate: One thing I’ve been working on recently is universal design for learning. So I teach at an all online school. Our courses are asynchronous, and as a result, access and equitability, and of course, UDL principles are important to all of us, but they’re very much a part of how we design our classes. But so many subject matter experts are not curriculum designers. They’re maybe not even teachers. They’re experts in their field. And so the model now for a lot of universities is just to have these experts, these subject matter experts, design courses. And they’ve got a lot of great ideas, but they don’t understand some of the basics of instructional design. So we were able to develop an AI-based prompt that helped ensure that UDL principles were baked into materials of the course, while at the same time explaining those principles to the subject matter expert that’s working on them. I feel like so many AI tools are kind of like a black box. You ask it a question, and it gives you an answer. And I think that’s one of the problems we see with student use. They have an essay prompt, and they tell AI to write it for them, and AI does, and then they’ve got a product. They didn’t learn anything. It’s the same thing in course design. We want faculty to understand some of these underlying principles. And so back to this idea of UDL principles, we can create a prompt that says to any AI tool, “Okay, here are the main principles of UDL, and here’s some background information.” We could even give the AI some background research studies. Maybe your AI tool has access to the internet and can find some of these things on its own. You can then check and make sure it’s understanding of UDL is, in fact, correct, and that it’s applying it appropriately, through some refinement and testing. But what you get then is a tool that allows a faculty member to say, “Okay, hey, look, I’ve got a discussion board prompt, and I want to talk about essay structure. And here’s how I’ve typically done it: I ask students to identify aspects of essay structure and talk about how meaningful they are, but I want to think of some new ways to do it, and I want to make sure that I integrate UDL principles into this.” And so now the AI can turn back to the faculty member, not only some different ways to approach that course content element in that format… you’ve identified the course content you wanted, which is essay structure, you’ve identified the format, which is discussion board… and so now the AI tool will give you some options that you might not have considered otherwise, but it can ensure that it’s foregrounding or emphasizing discussion prompts that will emphasize Universal Design for Learning principles, and it will explain those connections. So the faculty member will then have an example discussion board, and it will say the reason why this adheres to UDL principles is because of these reasons. So the faculty is learning right along with it, and they’re coming up with interesting material for their course design. Now they might not use that. They might use that as a baseline to spring off and develop their own material, but maybe they’ll internalize some aspect of that, and they’ll learn while they’re doing it. I think it’s a really interesting moment. We talk about how students need to learn how to use AI. I think faculty are in the same boat. There’s a lot of fear, there’s a lot of uncertainty, but the more everybody interacts with it, the more they can learn about the strengths and also the limitations, and maybe they can teach themselves a few things along the way that they might not have been able to pick up otherwise.

Rebecca: Sounds like a good opportunity to model how to use it as a learning tool, which might be really good for faculty to see.

Nate: And I think that’s how it translates into students as well. I mean, again, if we look at some of the popular sites that allow students to upload their essays for automatic grammar checks. I’m not going to name any names, but one of them starts with grammar, and I feel like what happens is that tool just changes the student’s work, and the student doesn’t really understand why or how what they wrote was wrong or less than correct… I don’t want to say wrong… because there’s no upskilling involved. And so I feel like, whether it’s a student application, or whether you’re using it internally for faculty development, baking in some kind of upskilling is what really is going to make this seem more valuable to people, even those people who are sort of anti AI. I think it can show the efficacy of the process, even if you’re still skeptical of the product.

John: You mentioned that a lot of students will just submit work based on the prompts that they receive. And in a September 2023 Faculty Focus article, you talk a little bit about how some faculty may choose to provide AI tools with rubrics or other evaluative criteria from their courses and use that to provide some feedback on student work. And there’s a lot of concern among faculty about whether we should be using it to grade student work, the possibility that we may have students using AI tools to submit work that we then use AI tools to grade, and there’s very little thinking on either side. And you suggest in this article, we should focus on the uniquely human attributes that faculty bring to their classes. Could you talk a little bit about how we can bring uniquely human elements into our teaching, particularly online teaching?

Nate: We all hear this. There’s a lot of talk about the things that AI can do well and the things that it doesn’t do so well. And I think one of the traps we catch ourselves in is AI is really efficient and it’s really fast. And so a lot of people, faculty members, are thinking, “Well, I could never be as fast as AI, I could never be as efficient as AI.” And so they start to feel pretty disheartened about all of that. And it seems like every day there’s more and more that AI is doing well, maybe it’s not doing it well, maybe it’s just doing it well enough. And so it’s pretty daunting. I think it’s a little scary at times, and I feel like a lot of what I was talking about in that article, and a lot of what I still believe, and when I talk with faculty, this is how I try to bring it up, is just that I feel like we do need to lean into these elements that are uniquely human, the things that only we can do in the classroom. For me as a teacher, my attention, my attentiveness in the classroom to the student work. Those are things that AI can’t hack, but AI can hack feedback. It can give really good feedback. So how is my feedback different or better than what the AI might provide? AI can provide their feedback 24 hours a day, whenever a student wants it. I can’t do that. I’m gonna check my email three or four times a day. I’m gonna get back to students within 12 hours, but I’m not right there with them all the time. I can’t be faster, I can’t be better, I can’t be always on. So what can I do? And I feel like that’s where talking in that article about the idea of trying to find those human handprints. This is something that Kevin Roose talks about and those hand prints, I think, are those elements in the course, those elements of interaction with students that are something unique that we could do. And I feel like that’s something that each faculty member, each teacher, needs to kind of come to grips with on their own. As I shared in that article, it was a pretty harrowing process for me, because every time I came across something in my class that I was like, “Oh, this is purely me. Nobody could copy this,” suddenly, AI can do that. I write snappy headlines for my announcements and I write amazingly emotive and snazzy emails. AI can do those things. So it was this moment of realizing, like, okay, all these things that I thought were conveying my attention and my attentiveness in the classroom to my students, those things are something that AI can do. So what’s left? And the thing I settled on, and it’s a pretty basic type of thing, is to interact with students using video feedback for their essays. I think what might get lost in the article, or maybe what I only came to realize more recently, is that the feedback I’m giving is more developmental. It’s experiential. It’s not meant to say, “Hey, your thesis was wrong, and I’m just going to use my face and voice to tell you that.” Really what I wanted was for them to see my face and hear my voice as I read through their papers. They got to see how I reacted to sentences that they wrote. They could see if my brow furrowed or if I kind of stifled a laugh or whatever. They could see when I was stuck. They could see when I was excited. They could register all that in my sort of running commentary on their essay. And I feel like that was one of those moments where I realized, okay, this is it. This element of connection is what I can uniquely contribute to the class. This is what I’m doing as a teacher in an online, asynchronous environment. It’s very different if you’re in front of a classroom of living, breathing students, but in my environment, that, to me, seemed like a moment of connection, and that became kind of a baseline for me as I looked throughout other aspects of the course. What are some things I can do that only I can do? Or that by me doing them, they become more meaningful than if AI was doing them. There’s an example in our courses. It’s an online class, and so we have pretty complex analytics and dashboards that show us how students are performing in the class. You can look at a discussion board and you can see that a student forgot to turn it in. But you can also look at this dashboard that will say, “Hey, this student has been late on three of their previous discussion boards. This is a pattern.” So that’s great. AI, some type of algorithmic tool has identified that. We probably could even create an automatic email that lets the student know, “Hey, you didn’t do this thing.” But is that email timed better than mine would be? Is it written in a more personalized manner, does it take that individual student and their entire record of work in the course with me into account? And I feel like again, maybe someday, yes, AI can do that, but right now, it can’t encompass the full range of my experience as an instructor and my experience of that student’s work in the course. I know when a student needs to be challenged, I know when a student needs to be applauded. I don’t know that AI can figure that out based solely on the product that the student either did or didn’t turn in. And so I feel like, again, on one level, this is kind of a personal process for each faculty member to sort of go through their course and think, “Okay, what’s me in this class? What is uniquely me? Where can I bring more of me and my experience to it?” Because really, as much as this was about my students and trying to connect with them, it was really for me. It helped me to reconnect and re-engage with my teaching. Faculty worry that AI is going to take their jobs or do certain tasks better than they can, and I think really the productive way to deal with that is to just keep doing things as humanly, as uniquely, as messily as we normally do them. Let’s say you’re sitting down on a Friday to grade 20 essays. We’ve all been there. We’ve all done that, and we kind of can shift into autopilot at times. Don’t do that anymore, because AI can do that. AI can provide rote feedback and bland email messages. So it’s almost like a wake up call, in a way, for all of us to stop teaching on autopilot and really reinvigorate our practice. I don’t want to say we’re competing against AI, but I do think it’s a moment that’s helping us reassess what’s important in teaching, what’s important in our own disciplines, what’s important in the content of the class, and try to kind of inspire us to get at it, to uncover those things in a different way. So yeah, it’s about reconnecting to that joy in teaching.

Rebecca: One of the things that it sounds like I’m hearing you advocate for is being a bit nimble in how you’re functioning as a teacher, as the technology shifts and change, and as its abilities to do certain things that free up our time to maybe prioritize or put our energy into other things so we can highlight or utilize the technology to do things that are kind of rote in nature, and then places where we can use our human creativity might be where we’d better invest our time. Can you talk a little bit about how we need to shift? For example, you talked about video feedback. There may be a day with new technologies as they’re evolving, like the HeyGen tool, right, where maybe some of that feedback can be generated, and it could be in video.

Nate: Yeah, it’s terrifying. If you stop and think about it for even a minute, this stuff can overwhelm you. So I’m an educator, but I also have a background in marketing, corporate training, more of the business side of things. And I think what you’re talking about, this idea of being nimble in thinking, it’s maybe not necessarily how a lot of academics usually think about things. You learn your subject matter, you get engrossed in it, and then you teach it, and you have that expertise. I feel like maybe it’s just me, or maybe it’s my training, or maybe it’s the different roles I’ve held over the years. I never think I’ve got it figured out. I’m always worried that I’m five steps behind. I’m always trying to think of new ways to do things, not just to make them better, it’s not about necessarily always making things better, but it’s about experimenting and exploring. And I feel like that mindset, that true growth mindset that we talk a lot about as educators, I think that’s part of what we need to apply to this field itself, to this field of teaching. So many faculty members, so many teachers, got into teaching, not to be a teacher, but because they got their masters and PhD in a particular field knowing that they would be a teacher, but without any actual explicit training in it. So again, yeah, it’s this opportunity to stay open, to be humble, to listen, and to explore widely and see what out there might resonate with us in our own practice. So, I mean, Rebecca, you’re asking for particular examples. And again, I guess I might just kind of default and say that those examples are going to be different for so many people. I think there’s a lot of faculty work that can be, and maybe will be, automated. There’s a lot of elements of record keeping, data tracking, things that we do and spend a lot of time on that we maybe don’t need to spend that much time on anymore with AI able to crunch some of these numbers for us or develop data visualizations for us. I mean, I can pull dashboards… I don’t want to scare any of my adjuncts who are listening in my program… but I can pull a dashboard and I can see how often they’re in the class. I can see what they’re doing. I can see their persistence numbers, their retention numbers. I can see all these different things, and I can compare them to other faculty. So I know that Professor X tends to have students who do a really good job understanding course learning outcome 3, but Professor Y is stronger on course learning outcome 4, but not on course learning outcome 3. In order to get all that information, though, I have to look at three different dashboards. I have to go into the class. I have to look at all these different things. And what does that give me? It gives me some element of information that helps me to understand how I might interact with these professors to provide professional development opportunities that might improve their practice in the classroom. Maybe AI can automate all that. Maybe AI can automate some of that data crunching, and then it can just tell me, “Hey, go look in Professor X’s class. Look at week three. See what they’re doing. Use your own human eyes. But I’m telling you where to go look.” We have tools that do this for student work. I think I’m just trying to sort of talk my way through an example of how some degree of faculty work, like in any career, is kind of just a slog. You wake up every morning, you’ve got 30 emails, and it’s just this digital slush that you have to work through to get to the good stuff, interacting with students, working on a new research article you’re trying to tame, maybe these tools can help us get through some of that, while freeing up our time to be more creative, more human, to do those things that we’ve designated are important for us to do as people. And again, maybe that metric shifts for some people. I’m teaching freshman comp. Feedback is really important to me, I don’t want to automate that, but if you’re teaching a 300-level class or 400-level class, and you want to be able to give some students feedback on grammar, maybe that is the kind of thing that AI could help you to provide to a student, freeing you up to deal more with the complex arguments they’re making in their capstone paper. For me, I live in those details, so I need to do that. But maybe that shifts, again, depending on what your role is, where you’re teaching, what you’re teaching, and again, yeah, like you were saying, just to kind of free us up to do things that are more meaningful when we are the one that does them.

John: We want to help our students learn how to use AI ethically and responsibly to prepare them for their lives beyond our classes, but we’re also concerned that they actually learn some basic skills. What are some strategies that you’ve used or you recommend to encourage students to use AI in a productive manner, but not as a substitute for learning.

Nate: I love this because I feel like so much of the discourse that we hear about is how to ban AI usage, or coming up with these really Byzantine ways of getting around AI usage, AI-proofing an assignment, and I feel like that’s going to have its place, because, as we’ve been talking about, eventually AI is going to beat past all of this. So the crux of this is, how do we find ways to use this in the classroom? For me, the key is to normalize and openly discuss AI use with your students, rather than trying to ban it. Students are already using the tools. We know this. There’s an article published every 10 minutes that gives us new data about how we know students are using AI in classes. So we’re not going to get rid of it. Even if your university or your department bans AI usage or limits it in certain ways, students are still going to do it. So by inviting it in, we can try to come up with a way of getting students to understand better ways to use it, rather than just like you were saying, John, rather than just outsourcing and coming up with products where they don’t learn anything, we’ll find ways to integrate it into the classroom. I did some research recently, and kind of basing on a few other ideas I found, I came up with a framework for balanced AI integration in course design and the framework, it’s just four parts. It’s pretty simple, actually. It starts with setting clear guidelines for AI usage, telling students what they can and can’t use, what tools they can and can’t use, where they can and can’t use them in a particular assignment. From there, it means that the assessment itself needs to emphasize the learning process over the product. The third stage is to ensure that you’re encouraging critical thinking, and the fourth stage is to build in feedback and reflection. So what that looks like is that you’re going to talk to your students about AI as a helpful tool for, let’s say, brainstorming or outlining or maybe checking your finished work. It’s not a shortcut, but it’s a way to use the AI in a productive manner, telling them they can use it in a certain prescribed way. Maybe they’ll use it only in that way. But from there, we do need to make sure that we’re modeling that appropriate usage. We’re showing students how we use AI in our own work. We’re talking about it. We’re discussing it. And we continue to position AI as an assistant, not an author, not somebody who is going to generate this material for us, but a way that it can help us get to certain aspects of whatever the assignment might be, emphasizing that process over the product. We’re so used to grading essays. Maybe the essay isn’t what we grade anymore. Maybe we grade the entire process that leads to the essay. It’s not about the thesis statement, it’s about how the student documents their process of developing the thesis statement. Maybe that’s part of how we do this. But I also think we need to make sure that we’re building in reflective tasks where the students can really analyze the AI generated content. They can talk about its limitations, they can talk about the biases. They can talk about how they might have done something different, and analyze what that means, try to figure out what the difference is between human-generated output, writing, versus AI-generated output. Having that reflection built in is something that I think can really help students with this idea of authenticity and authorship. So again, just making sure that you’re explicit in your guidelines, making sure that you’re showing where AI can and can’t be used, and kind of talking about that usage, I think that’s one way that faculty can really bring it into the classroom. It can’t be worse than it already is, right? We’re already dealing with half of our papers being generated fully by AI. I know it sounds almost counterintuitive to say to your students, “Okay, look, you can use AI for this, but you gotta use it in this way,” but I have to believe that if you set up those guardrails, if you work with students, I think they’re going to get to that point where they’re using it as a partner, as a tool, rather than something that’s just wholesale generating their content. I mean, again, this might work differently in a math class than it might in a humanities class, but I do think that there’s generalizability here. There’s a way to make this work in a lot of different environments.

Rebecca: Can you share some examples of how you’ve made it work in your writing courses?

Nate: I can, for example, we’re talking about the idea of generating. One thing I developed is a tool called a thesis generator versus a thesis accelerator, right? So you see these thesis generators online, and what a thesis generator does is a student plugs in a certain amount of information and it just gives them a thesis statement. Again, there’s no learning. The student hasn’t learned anything about what a thesis is, and they certainly didn’t have any real, let’s say, agency or authorship of the thesis statement that’s been developed automatically through one of these generators. And you can go to an AI tool and you can say, “Hey, I’m working on an essay about why I want to be a nurse, and it kind of stems from the fact that one of my parents was really ill when I was a kid, and so I just want a thesis statement that does all that. Make it sound good,” and the AI will do that. So this thesis accelerator tool that I’ve used in a few of my courses is a way for students to talk about their thesis statement without letting the thesis statement be written for them. The AI has been prompted explicitly not to write any material for the student to use in their essay, but to work with them to continue to test their assumptions and ideas, to get them to form this thesis statement. So it asks questions. It asks what the student is interested in, what they want to write about, what they’re thinking about, asking if it really aligns to the topic. It’s asking very probing questions that are pretty explicit in terms of trying to get this thesis developed, but it won’t write it. It will keep working on it that way. But the assignment is not about interacting with the AI. The assignment is not about the thesis statement. The assignment is about the student reflecting on “Okay, I walk into this process. Here’s what I wanted to do. Here’s what the AI wanted me to do. Where does that intersect? What did I come up with? Is that different from what I would have come up with on my own?” and to just really authentically kind of assess, “Okay, this thesis statement that I’ve got, some of these are my words. Some of these aren’t. Some of this idea is mine. Maybe this idea isn’t,” and I feel like that’s one way to get students to understand those limitations, to get students to understand that this is a tool meant to potentially help them, but not supplant them. And I found, as with any assignment, sometimes it works, sometimes it doesn’t. Some students really approach that strongly, and they get a lot out of it. Other students find ways to work around it. But I feel like creating a tool like that, creating a path for students to interact with AI, rather than simply to use it to get information or output. It’s in its infancy. We’re still figuring this out, but I think that’s the way forward to get to this idea of personalized learning that AI seems to be saying it is promising us, this idea that we can have all these personalized learning tools. How do we get there? And I think part of it comes from interaction and conversation. So teaching students in that way, truly dialogic, I think that’s one of the ways we can get there.

John: So one of the things I think you’re suggesting is that faculty have to engage with AI to be able to work with it effectively. And I think throughout academia, there are a lot of faculty who are reluctant to even consider the use of AI and just want to ban its use by students. What sort of strategies would you encourage institutions to do in terms of making faculty more aware of what AI is capable of and how perhaps their students might be using AI tools.

Nate: I think partly it starts with normalizing the use of AI, something we were talking about in terms of students in the classroom with faculty. I think we just need to make sure that there are forums for experimentation. Faculty need to be able to talk about the AI and the ways that they’re using it, they need to be able to share that with their leaders. They need to be able to feel a sense of trust that nobody’s judging them based on things that they’re doing, as long as they’re doing things responsibly, ethically, experimenting. I think that’s how we learn. And having forums for that, whether it’s a community of practice, whether it’s discussion circles, whether it’s a Friday open office hour, some way to share and talk about the gains, the wins, the losses. I think that’s a first step of taking an organization, an institution, a university, and helping it kind of take those steps toward AI use in higher ed. But I think that an institution can say, Okay, we’ve got this really forward thinking process with AI, and we think it’s okay to use it in X, Y, and Z ways, and we’d like you to experiment and explore. There are still faculty who won’t do that. A lot of faculty just aren’t going to want to learn this. And so [LAUGHTER] I’m not entirely sure the answer to that question, I think that’s the underlying problem with so much of the work that’s being done with AI and higher education, is the fact that you need to have willing partners, you need to have supportive institutional governance. You need to have supportive infrastructure in place, but you also need faculty to truly engage with it with an open mind. And I’m not saying that that’s bad or good. Everyone’s allowed to do what they want to do. I know a lot of faculty will never want to use this. The sort of pervasive idea that we see with AI is that we should ban it, it shouldn’t be used in the classroom at all. So many of my colleagues fall on that side of the spectrum, and that’s fine, but then I guess it’s a process that’s going to take time. I can only imagine what it was like for teachers when a principal walked into the office, the bullpen office one day and said, “Hey, you know what, tomorrow for your quizzes and tests, I want you to use the Scantron form. It’s weird. It’s different. It’s totally new. I want you to try this Scantron out,” or the day somebody first put an overhead projector on a teacher’s desk and was like, “Use this to teach. Give me your chalk. Start using this thing.” I feel like it’s fundamentally changing how we can interact in the classroom with our students, with each other. And if you don’t want to engage that, think about that. I guess that’s your prerogative. Famous story in my family, my dad retired from his job the day they put a computer on his desk. He walked out the door that day. I think it’s going to be a slow process, but I think eventually we’re going to get to a point where faculty are going to be able to see the benefits of this. We’re going to show the benefits to them. We’re going to have to run workshops. We’re going to have to run dedicated professional development tracks that explain the small wins and the large wins of using AI, some of the upskilling that we were talking about earlier in the conversation. If we show faculty this isn’t just about generating content, but it’s about learning while we’re doing it. It’s a tool for reflection, an aid for reflection. I think the more we can develop these use cases that show that and we can share those, I think the more we’re going to win people over. We’re not going to win everybody over, and I think that’s fine. There are probably a lot of people who still won’t use Scantrons, but I feel like it’s one of those moments where getting to the hearts and minds of faculty is what’s really crucial here, and a lot of the conversation around this doesn’t always seem to be productive for that. We’re talking about limiting AI or banning AI. I think we need to have more conversations like what we’re having today: ways to productively include AI, and then let’s talk about them, let’s delineate them, let’s share them, and let’s see if it resonates for some people. Maybe it will for others, maybe it will for some, and then it sort of spreads.

John: And we should note that in the podcast released a week before this one, we addressed some of those issues in terms of what’s being done at several campuses in SUNY, and we’ll include a link to that in the show notes. But one of the things we’ve noticed here is that many of the faculty were really resistant to the use of AI. Once they were in a workshop and got to see how they could use AI to help improve their teaching, they became much more aware of possibilities, and their attitude changed really dramatically within even just a few hours of that professional development. But the key is getting people to that professional development work, and it’s sometimes hard to get people started with that, especially if they have this fear or this serious concern about ethical issues associated with AI.

Nate: I think that’s why finding ways to show how AI could help do work you might already be doing is one of the ways in for faculty, especially. I mean, what you’re talking about is the same kind of thing we see in studies. People don’t want to use AI once they do it, because they see how it works, they start to understand, okay, this can be a powerful tool. They may still sort of ethically make a choice not to use it, I suppose, but I feel like it’s just seeing how it works. Can be the gateway for so many people. So what’s that gateway for faculty, but to show them how it might help influence their work, how it might help free up time to do the creative things we were talking about earlier. I feel like the more we can give examples of that, I think the more we can lead people to it. And it means starting small. It means looking at what we’re already doing and seeing if there are ways this can be made to help assist in doing it a little bit better.

Rebecca: Along the same lines, one of the things that I’ve observed in the way that institutions are handling AI is typically, right now it’s voluntary, like professional development around AI is voluntary. And so you’re getting folks that are at least curious or completely resistant because they want to fight against it, so they’re showing up to things, like there’s some motivation to show up, and it’s their motivation to show up. But if we start meeting faculty where they’re already at in department meetings and other places that are places where they’re already kind of required to be to at least raise the issues or the conversations that’ll continue involving some additional people.

Nate: That’s the hope. One of the things we’re going to start piloting this with the new academic year is we have a roster of course revisions that are going to happen over the course of the year, and we’re going to sit down with faculty experts, and we’re going to say, “Okay, you can follow the old 12-week model of revising your course, where you’re going to meet with people, you’re going to develop the content, or you can follow this new model. It’s nine weeks long. It’s a little shorter. It’s going to use AI to help assist you. Which way do you want to try and if you pick the nine week way, we’re going to document that, we’re going to share that out as a kind of story, good and bad, whatever happens.” And I feel like that’s Rebecca kind of at the heart of what you’re talking about, this idea of finding ways to get faculty to connect with it that are kind of low lift. You’re going to do this thing anyway. Do you want to try this other possibly easier, possibly faster way of doing things, just to see what happens? You want to help us figure this out? And I think that might help. I love being an academic. I love teaching university. I love my students, but you read these emails from Microsoft or Asana, or I mentioned Ethan Mollick earlier. He has a substack, and you just see the massive amounts of money that businesses are pouring into AI training. They’re mandating it. They’re throwing everyone into day-long workshops. They’re testing and piloting. They’re opening up tools and universities and institutions just aren’t doing that. We’re not as well funded, and maybe we’re a little stodgy, maybe we like to do things at our own pace. And I respect that and appreciate that, and that’s one of the reasons why I’m an academic and not a CEO, one of the many reasons I’m not a CEO. But I feel like sometimes I read those things and I just think, “Boy, how nice would it be if we could just mandate everybody an AI exploration day,” you know, just play with a new tool and see what you come up with. Because professional development, educational development in higher ed, is so different from what I experienced as a corporate trainer, where people were thrilled. They might make fun of it. They might think the outcomes weren’t going to be worth it, but they were there and they were active and they were engaged, and as we’re intimating here, it’s tough to get people to show up, it’s tough to get them to engage, it’s tough to track if they learned anything, and it’s tough to check in six months later and see if they’re still doing it. So what does that look like? That’s the challenge of educational development overall, probably. But maybe it’s small wins. Maybe it’s small communities that catch fire. I don’t know.

Rebecca: I wanna underscore one word that you said, which was play. I think that’s something that we don’t often allocate time to play around with new tools and technology, and we’re putting our time resources towards something else, but if we put time resources towards play and experimentation, we might find something that’s useful.

Nate: I think we just have to engage with that growth mindset. We have to be like our students. We have to be learners. We have to listen. We have to just explore, instead of always jumping in with the information, with the answer. We have to sit back and maybe that play comes from it. One quick example, my colleagues are probably not listening, so I’ll share this. I woke up one day and I had an email that had kicked off the night before. There were like six or seven of us on the email, and it was probably at that point, like, 16 or 17 emails long. I clock off, I go to bed, wake up the next morning, and there it is, staring at me. And I was like, boy, this is exactly what people talk about that, “Hey, I can help you with your email.” So I grabbed all of that, put it into a protected AI tool that’s not going to train itself on my data. And I just said, “Is my name mentioned here? Are they talking about comp? Like, why am I involved in this?” And it spit back some really good, useful information. And I was like, “Okay, great.” And then I had 30 minutes to play, to just do something else, something different, and instead of engaging in the back and forth politics of a gigantic email chain, I got to cut through the noise and do something that was more meaningful for me in that moment, and that was that play of exploration, trying something new. If we can get back to that and can enkindle that, I think we’re going to get there.

John: I did enable the Apple intelligence on my phone, which is only a few months old, and it does give me email summaries automatically. They’re often somewhat distorted. In fact, they’re often so scary it forces me to look at my email sooner than I would have otherwise, [LAUGHTER] because it does look like there’s something serious that I have to address right away. But it’s getting better. Those types of summaries can be really useful.

Nate: I remember when I first turned on AI summary on Zoom, we do a lot of work on Zoom as an online institution. I first turned on an AI summary, I was in a meeting, and afterwards, I’m looking at the summary, and I’m like, these aren’t the things we talked about at all. You got everyone’s names wrong, and this is really bizarre. And not even three months later, I was looking at it again, and I was like, this is actually now really good. And so along with playing, I think it’s that sense of continuing to grow and to learn to keep coming back, don’t play with it and then write it off, but continue to explore, continue to play, and to also take what’s there to be taken and don’t over rely on it. We don’t want our students to just over rely on this. You don’t want me to never read my emails again, just reading summaries of emails. But I do think that there are ways we can develop that mindset, really a deep sense of AI literacy as an important outcome in and of itself, where we realize how to interact with these tools in a way that’s going to help us free up that time. Do better work more as opposed to the slush work more. And we get buried in our emails. We get buried in grading. We get buried in so many different things. There are ways to shortcut some of that while still doing the meaningful stuff. I’d like to figure out what that is.

Rebecca: Sounds like a great note to get to our last question, which is we always wrap up by asking: What’s next?

Nate: Well, what’s next for me is probably grading papers. It’s… [LAUGHTER]

Rebecca: Wait. No, that’s the slush. [LAUGHTER]

Nate: For me, that’s important work. We’ve been talking about this a little bit. For me, I think one of the things that’s really important is to continue to learn alongside other people. That is how I’ve learned the most. I’m a teacher, but I’m also a teacher of teachers, and one of the ways I learn how to teach my students better is by working with them. One of the ways I learn how to interact with my other faculty members, the faculty members that I oversee, is by being a teacher myself, seeing how they do things, working with them, helping to figure out what those elements are that can be honed or refined or developed. And so to me, it’s always just about learning. It’s about putting myself out there, trying to figure out what can be figured out, and being curious, listening, finding ways to think strategically, to take the small thing I might be doing and think about it in terms of how that might scale to other classes, other teachers. I’m playing around with AI on my computer in the morning. I’m trying to figure out different ways of doing things. While I’m doing that, I’m also thinking, “ooh, how can I convey this to somebody else? How can I best show this, demonstrate this to help other people get excited about it?” So it’s about structured play. It’s about strategic thinking. It’s about having fun and getting back to the root of what brought me to this crazy discipline to begin with. I want to ask better questions. I don’t really want to know the answers to things, because that always seems like the end. I just want to keep asking questions and getting to new places along the way.

John: Well, thank you. This has been a fascinating discussion, and it’s one that is really important for people to be having right now on every campus.

Nate: Yeah, I appreciate it. It’s great to talk about this stuff. And like I said, you guys kept me on my toes a little bit here. It’s fun to think out loud, and I appreciate your time today, John, Rebecca.

Rebecca: Sounds like a really human activity that just occurred [LAUGHTER] that has maybe a relational aspect, right, that maybe can’t be replicated by AI.

Nate: I mean, as podcasters, you guys have explored with the Google podcasts, right?

John: Notebook LM? Yeah.

Nate: …where you can give it a research article, and you know you’re listening to it, and it sounds like a podcast. It sounds like you’re listening to NPR, but the information is wildly wrong, and it’s missing that nuance and these elements of redirecting things, stuff that’s coming up that’s not scripted. Some of the things we talked about today were not questions you shared with me that we might talk about, and that’s great. Yeah, that’s the human enterprise. It’s messy, it’s weird. Can’t be predicted. That’s what makes it fun and worthwhile.

John: Although notebook LM is getting better, as all these other tools are as well.

Rebecca: More deep fakes ahead. [LAUGHTER]

Rebecca: Thanks for joining us.

John: Yes, thank you.

Nate: Thank you.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

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