273. North of Neutral

Reports of student mental health concerns have been rising steadily during the last few years. The traditional approach is to assist those dealing with these concerns only after they have been reported. In this episode, Amy Bidwell joins us to discuss an alternative approach that focuses on strategies that can help our students improve their ability to thrive, even under adverse conditions.

Show Notes

  • A video in which Christpher Peterson described positive psychology.
  • Martin Seligman
  • PERMA
  • SAMSHA
  • Fredrickson, B. L. (2013). Positive emotions broaden and build. Advances in experimental social psychology (Vol. 47, pp. 1-53). Academic Press.
  • PubMed
  • Felten, P., & Lambert, L. M. (2020). Relationship-rich education: How human connections drive success in college. JHU Press.

Transcript

John: Reports of student mental health concerns have been rising steadily during the last few years. The traditional approach is to assist those dealing with these concerns only after they have been reported. In this episode, we explore an alternative approach that focuses on strategies that can help our students improve their ability to thrive, even under adverse conditions.

[MUSIC]

John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

[MUSIC]

John: Our guest today is Amy Bidwell, an associate professor and the chair of the Department of Health Promotion and Wellness at the State University of New York at Oswego. Welcome back, Amy.

Amy: Thank you, John. Thank you, Rebecca.

Rebecca: Today’s teas are… Amy, are you drinking tea?

Amy: I had tea earlier. And I was going to show you my mug but you can’t really see it anyways, It’s called Be Well, but it was a new raspberry green tea that I got for Christmas. Very good actually.

Rebecca: That sounds good. How about you, John?

John: And on a similar theme, mine isn’t so much “be well,” but it is a blueberry green tea.

Rebecca: Mine at least sounds well. It’s the Hunan Jig.

Amy: I don’t know what that is.

Rebecca: It’s a black tea that has some blonde tips in it. That’s pretty tasty.

Amy: Wow, I was thinking, the blueberry one, lots of antioxidants. That’s good.

John: We’ve invited you here to discuss some strategies that can be used for anyone to improve their morale during these relatively challenging times. Could you talk a little bit about some strategies that people can use to improve their general mood?

Amy: Definitely. Thank you, John. Thank you, Rebecca, for having me. One thing that I would love to just start with is the fact that we all know generally what we’re supposed to do to stay well, yet, we aren’t exactly well, especially right now. And so I think the approach that I take from this is slightly different in a sense, where it really looks at the overall person in terms of more, how do we thrive in life? Not “are we healthy?” Because that’s one thing. Yes, we’re drinking our blueberry tea. But are we actually thriving in life? Are we happy in life. And I think that there’s a distinct difference there. There’s the “I’m healthy,” and “I’m well.” And if you go to the doctor, and you get a good, clean checkup, and your cholesterol is good, and your blood pressure is good, you walk out and you’re like, “Ah, good, I’m healthy,” but are you well? and that’s really the perspective that I take. Because if you look at overall health, it really looks at “are all of your measurements healthy?” But what thriving really looks at is we really want to stay with what we call “north of neutral.” And Christopher Peterson is a huge researcher, he has since passed, that really put this into the forefront, which is how do we stay north of neutral? So the typical kind of treatment method of health is to make sure that we’re treating any sort of issues so that you can be healthy. Well, staying north of neutral is really developing skills in your toolbox, resources in your toolbox, to allow yourself to stay healthy and well, so that when adverse things happen, like major pandemics, your body, your mental state, your physical state, can actually absorb that trauma and that stress and be able to handle it and still be considered well. And that’s really the difference. So if we look at a treatment method, from more of the traditional psychological perspective, really take somebody that may have some mental health issues, disorders and then treat them to get them at that zero baseline. So we go from maybe a negative seven, where we have some sort of mental health disorder, to a zero, but then when a pandemic hits, or something as simple as a nasty email that pops into your inbox just really bothers you, right? So you’re now at a zero and then you went back to your negative. We don’t want that negative, right? So if we can keep people north of neutral, and so again, at maybe a positive six, positive seven, when they get that nasty email, it might pop them to maybe a four, but they’re still on that positive side. And so that’s really that difference. And obviously, when you have significant trauma, a death in the family, a pandemic, loss of job, those are going to impact your overall well being much more. But again, if you can stay north of neutral, it still won’t get you to that zero or negative side. And so a lot of the tools and strategies that I have researched myself, but there’s actually an enormous amount of research… I counted this morning, I have 77 articles on my computer right now that are waiting for me to do a systemic review on. I haven’t done it yet. They’ve been sitting there and they’re going to get done soon. Martin Seligman is kind of the founder of positive psychology in the modern day, and he was, I believe it was in 96ish, he was the American Psychological Association president for a year and that’s when he really started working with Christopher Peterson and kind of looked at this phenomenon of north of neutral. And why are we focusing so much on treatment, when we could actually be focusing on prevention? So he started this positive psychology movement, which has since really turned into more the study of human flourishing. Some of the theory that Martin Seligman came up with is this theory of wellbeing that looks at PERMA. And what PERMA is, is positive emotions, engagement, relationships, meaning, accomplishments, and then since over the past 10 years, vitality has been attached to that. But what that is, is those are those six components that an individual must have in order to truly flourish and thrive in life. So staying north of neutral. And what I’ve really been researching is those six aspects, and I’ve actually used them in my classroom a lot.

Rebecca: One of the things that we’re always thinking about is, and we’ve talked a lot about mental health challenges that our students are facing and also burnout [LAUGHTER] that faculty are facing from addressing a lot of the urgency around the pandemic, and you’re talking a lot about moving to north of neutral, I think many of us are feeling like AAAHHHH, [LAUGHTER] still having a lot of stress. So what are some strategies to help us as faculty and staff maybe stay north of neutral or get a little above neutral so that we are able to handle the stressors of our everyday jobs and the added stress of working with other people?

Amy: Rebecca, that’s a great question. There’s many answers, but the easiest that everybody can do right now is social media. So what I mean by that is, I don’t know what the percentage is, but John, you probably have this stat somewhere, the percentage of negative comments that are on social media versus positive. My number one recommendation is, and I did this myself, I have completely gotten off social media. Now, when I say that, I still use Pinterest once a while, I’m not sure if that’s considered social media, but I do have a backyard I’m trying to landscape. But when you get up in the morning, everybody grabs their phone to turn their alarm off, you need to put that phone right back down. A lot of the research says that for the first hour that you’re awake, no technology… imagine that, like John, comprehend that one. He’s thinking, nope, that’s not gonna happen. [LAUGHTER]

John: We’ll see. I’m mostly just on Facebook and Twitter, and that’s only positive material, [LAUGHTER], as I’m sure you’ve experienced too.

Amy: Which is why I don’t have Facebook and Twitter anymore. [LAUGHTER] And honestly, it’s funny, because I’ve had this conversation with people about Facebook. And of course, you know, in my generation, that’s kind of what it was. My daughter does Snapchat, but I’m the Facebook generation. So the thing is, even if you go on today, and you see your best friend in this beautiful Caribbean vacation, it’s supposed to be something happy, right? Well, not so much. Because as I’m sitting in my office, I’m looking at a rainy gray sky. So immediately, my emotion has now changed. And ironically, as I’m miserable looking out my window, because it’s gray and gloomy out, I just received an email from someone berating me about something I didn’t do. So now I’ve just gotten a little bit higher, and it just compiles and then I have someone knocking on my office door… this isn’t really happening… but someone knocking on my office door asking more from me. And it’s like, AAhh, I can’t do it. And all this started with looking at my friend’s Caribbean vacation. And again, there’s a ton of research to support how our emotions are affected the second we wake up. So another tool that’s really great… and I got my students to do this… is okay, your alarm goes off, you turn the alarm off, you turn your phone off, you’re not gonna get on technology. Before you get out of bed, visualize your day. So for instance, Rebecca, you had already mentioned that you have three recordings on Friday. So immediately that’s stress, right, the immediate stress that that can cause. I’ll use a different example. I unfortunately had a cousin pass away unexpectedly a few months ago. And all of a sudden, I found out I had to drive my mother to North Carolina. So in a car for 12 hours with my mother, just the two of us. And it was like, “Okay, the next day we had to go.” And so when I woke up in the morning, I immediately visualized what my day could look like, not what I’m thinking it might look like but what do I want it to look like? And so by doing that, the second you wake up, visualizing the good in your day, instead of “Oh my gosh, I have five meetings, three recordings. I have to sit in the car for 12 hours with my mother,” those types of little tiny things are things that can really help us

Rebecca: I think in a time of great distress, little things are always a good first step, for sure.

Amy: And that’s what it’s a lot about, is these little things. And when people think of positive psychology and the science of happiness, they kind of immediately go to oh, “let’s just walk in a room and be happy.” It’s not that at all, it’s these little tiny things. And again, it starts with the second you wake up in the morning. A tool that I used with my students, that was amazing, first time I ever did it this November, right before Thanksgiving break, I had them all sit in class and write a letter to someone that they’re grateful for, and grateful letters, they have been researched for the last few decades of the importance of positive emotion. But the kicker was they had to write it, then when they went home, they had to go to the person’s house, stand there and read it to them. They said it was literally life changing. And not only that, the research shows that doing grateful letters or gratefulness, the impact over a long period of time is substantial. And so that’s a really great simple, simple thing that we can do to help improve our day-to-day emotions.

John: And even just reflections on things to be grateful each day have been shown to be effective in improving overall happiness and satisfaction.

Rebecca: If we all start with a little more gratitude, we probably will be much happier when we’re around other people and [LAUGHTER] we’ll spread the gratitude-ness. [LAUGHTER]

Amy: But Rebecca, what you said, that’s actually scientifically proven, that if the three of us are in a room together, and I come in in a more positive mood, it immediately affects you too. And so I have really changed as a department chair. Unfortunately, when I took over as department chair COVID hit the next semester. So my whole experience as chair has essentially been putting band aids on things. But the first 18 months or so I would walk in a room like a chicken with my head cut off. And what happens is that vibe is now spread across my conference room. Since I started taking this nine-month training that I was granted funding through SAMSHA and the Counseling Center to basically learn the scientific study of human flourishing, I have completely changed my approach to meetings. And it’s something as simple as my attitude walking through the door. I’m not rushed. I’m not flustered. It completely changes the vibe of your staff.

REBECCAS: …or of a classroom, I am sure.

Amy: Yes, and I haven’t mastered the art of getting to class early yet. At some point I will. I get there on time, but definitely not early. I agree with that 100%, and I certainly can share some ideas of things to use in the classroom as well.

John: You started with an acronym, maybe if you could talk a little bit about each of the components and provide an example of how each component can be used in practice.

Amy: Definitely. So, again, PERMA-V. So P is positive emotion. And that’s really where most of the research is at this point. And this is something in the classroom that can be really important because if we look at Barbara Fredrickson’s research on broaden and build, there is so much research on changing the attitude of the classroom the second you walk in to more of a positive state. It could be that, and I was just discussing this with someone earlier on a meeting, having each person go around and just quickly yell out one thing that they’re grateful for that day. Now, obviously, John, in your 400 Student economics class that might take some time. With that said, if you just, once a week or twice a week, have three people randomly do it, it keeps people on their toes. And that immediately changes the vibe of the classroom, which then increases those individuals’ ability to learn and retain information. So the positive emotions, there’s a ton of research with that, from an employee/faculty idea is this kind of negativity bias. And again, that’s something that’s been studied a lot. And that’s the thought of going in with that negative emotion. So I’m walking into a staff meeting, “Oh my gosh, I can’t believe we have another meeting about meetings. I don’t want to be here. I don’t want to listen to this person just sit on their soapbox.” So going in with a positive attitude and saying, “I’m excited to see my colleagues again,” really changes things up. The next one is engagement. And this is where you are in a situation where you are 100% engaged in what you’re doing. And so I can just see looking at John and Rebecca they’re just totally engaged with what I’m saying.

Rebecca: And so you only can see that because we’re on video while we’re recording [LAUGHTER]

Amy: But, you were so engaged with what I’m saying, I’m sure. And I know everybody that listens to the Tea for Teaching is very much engaged in what they’re listening to. And so think of something that you can do every day where you completely lose track of time. For me, it’s reading, I just absolutely love to read. I’m going to say actually, it’s also going down the research black hole on PubMed. But those are the things where you completely lose track of time. Your classroom, you want to give students activities or something that they can do where they actually are so engaged that they lose track of time, which I don’t know if anyone’s really mastered that yet, but we’ll get there. Relationships, research shows that social wellness, in fact, a lot of the COVID research now they’re saying that the social isolation that we experienced during COVID was more detrimental to our health than obesity. So I find that interesting. Relationships from a college perspective, one of the number one reasons students leave college, they don’t feel socially connected to the campus. We have to provide relationships. So breaking down those barriers with our students where the professor is up here and students down here, we want to try to create those relationships where the students understand that it’s not just this person speaking to us, but they’re with us.

Rebecca: It seems like the Relationship-Rich Education book would be a great resource for people to tap into to think about ways and roles that relationships play in a positive affect towards their college or university.

Amy: In fact, when I was reading that book, I was part of that book club, it was almost like I was reading a book on human flourishing, it was spot on; everything that they said was spot on. So I agree with that. Meaning… meaning is “What is your overall purpose in life?” And I do this with my students, especially with first-year students. Okay, what do you want to do when you graduate? Okay, I want to be an engineer, I want to be an economist. But what is your passion? What is your purpose? In 10 years from now, when your alarm goes off on a Monday morning, after a long weekend, do you jump out of bed? Or do you say, “Uh, I gotta go collect my paycheck.” You want to do something that truly brings you some sort of purpose or meaning. For me, it’s helping my daughter with her homework. That’s not much. But that gives me a sense of purpose. Accomplishment… we all know we need this, not to say that we give everybody a trophy, but we need to experience some sort of excellence or accomplishments. And this goes back, John, I know you’ve talked a lot about low stakes-grading and low-stakes assignments. Students need that, because it’s giving them that little touch of positivity, that touch of achievement. Accomplishment increases their emotions. And then the last one is vitality. This is what we hear about when we think of well-being. This is our health. This is our mental health. This is our physical health. This is getting enough sleep, decreased stress. But in general, like I said, the PERMA-V theory of well-being states that we should experience all of these each day. And it can be in small amounts, very small amounts, something as simple as actually saying hi to the person at Dunkin Donuts, instead of just saying hi, it’s like, hi, like look them in the eye, something as simple as that can increase positive emotion.

John: How have students responded when you’ve discussed some of these strategies in your classes?

Amy: It’s interesting, because if you ask my students what positive psychology is… actually, they would know because I do use that term a lot. But half the time they don’t even know what they’re doing, like in terms of “Oh, this is actually increasing my happiness,” or “this is actually making me feel fulfilled.” And so in my first-year course, in my Be Well course, I probably, if I had to take a guess, about 15 activities throughout the semester that I incorporate that are specifically evidence-based activities and resources that I implement. And in fact, I am currently collaborating with a group from the UK to implement the exact same resources and activities in both communities, both schools. But the students, because I actually did evaluate the effectiveness of it… it’s amazing. And I’m not just saying that from an anecdotal perspective, I did actually do the research. I’m in the process of analyzing the data right now. And we did some mixed methods analysis to look at: 1. did it actually help improve their ability to flourish and thrive? So we’re using evidence-based validated surveys to measure this. And then we’re also doing qualitative data where we’re doing some semi-structured interviewing and looking at the themes that are being pulled and one thing that always kept coming to the top was this theme of this positive emotion in the classroom. So the atmosphere that I portrayed, but in my class, it’s slightly unique… so I do have coaches that I use and their attitude in the classroom. And one thing that we did in almost all of our classes is the one thing that you’re grateful for. That was something that we did all the time that they absolutely loved. But the visualization that we used to do, we would spend the first five minutes of class journaling. And I know this isn’t feasible in all classes. But even if you did two minutes of journaling, by visualizing, what is the rest of my day going to look like? Because again, if you sit there and say, “Oh, my gosh, I have three more classes today,” there goes that emotion. And so we visualize “What does this day look like?” Yes, you have three classes after this. But let me write down and visualize how I can actually make this day look a little better. It sounds superficial, but it had huge impact on them. The low-stakes assignments they really liked, because of that sense of achievement was really, really important. The social connections… and again, I don’t teach large classrooms, the largest I’ve ever taught was 50 students… so I don’t know what this could look like in a large group setting, but they really loved having this kind of collaborative group that they were able to text and become friends with, that really enhanced the relationships. So those are some of the main themes. I would say stay tuned, because my colleague Jessica Harris and I are literally in the midst of writing a paper that will be submitted by the end of the month on all the data that we’ve collected on this whole positive psychology in the classroom.

Rebecca: I’m curious, Amy, about some initial resistance that you might get from some students, and then maybe they try it, and it works well. And how you might counter some of that initial resistance that you might get.

Amy: Great question. And I will tell you that 90% of the time, I have resistance, so I’m not going to pretend that this is all happy-ology. It’s not, it is difficult, and I would say you just keep doing it. So, for instance, one thing you’re grateful for, it’s like, “ah…Mom, really?” and they all say “Oh, my family, my friends.” Well, then I take that off the table, and it makes them dig a little deeper. But this is the thing, Rebecca, is I don’t need to keep reiterating the importance because they do it once and they feel it, they actually feel the change that it has in their emotions. There’s a great tool… I would love to do this… I’ve yet to do this in my class… but, I went to a happiness retreat two years ago. And one of the activities that we had to do, and these were complete strangers, we had to stare into the individual’s eyes for five minutes. I mean, you could blink it wasn’t like a game, but you literally just stare into their eyes, the emotion that comes up with that is intense. And so you just do this once, and the students feel it, they feel the change that it has in their emotion, and they buy into it. But no doubt, resistance is there. It’s just a matter of “Guys, let’s just play along, play along with me, try this out. Let me know what it feels like.” Meditation… I would do it with meditation. I’d say it got the most resistance with that. But we worked around it. And now I think there’s probably more students in the class that meditate than not.

John: One criticism of positive psychology and also the research on grit and on growth mindset is that it’s sometimes accused of being a very western individualistic approach, which ignores the role of society in influencing happiness and economic inequality. And the fact that some people are in really difficult circumstances, and it assigns responsibility for their happiness to them, when there are societal influences. Given those concerns, why might it still be worthwhile to work on these things?

Amy: Great question. And the importance of that question in this day and age is huge. The research shows that anywhere from about 40 to 50% of our overall happiness is genetically influenced. Then we have about 10% that is affected by our circumstances. So our financial circumstances, our socioeconomic circumstances, where we live, but there’s about 40% that is in 100% our control, so there are controllable factors. And so there is no doubt that if you are struggling financially, and I know during COVID we had lots of people losing jobs, but just from an equity perspective, you still have 40% that’s in your control on your day-to-day activities, in your day-to-day actions. And there’s a lot of research about happiness and money. And John, you probably know more about that than I do being an economist. And I don’t know if this is still the case, I know at one point, they said that as long as your overall needs are met, that any additional financial gain doesn’t necessarily bring happiness, I have since read things that are kind of saying the opposite.

John: The original research on thst was a little bit flawed in that it was treating the impact of additional income as being a linear effect, so that $1,000 increase in income would have the same effect on someone whose income was $10,000 a year as it would for someone who was making $1.5 million a year. And it turned out that for higher incomes, the same dollar increase did not yield as much of an effect. However, once they use a log transformation and they looked at percentage changes that broke down. And it turned out that, in most of the studies that I’ve seen, it’s a percent change in income which matters. So it takes much more income to make a really wealthy person happier than it does for a poor person. But when you allow for that, income seems to be extremely important, but also so does relative income. Because, in general, when societies become wealthier, people often will revert back to their original happiness when there’s a sudden change in income. But in general, at any given time, an increase in income, will improve happiness, but it’s the percent increase in income that seems to matter the most.

Amy: That definitely makes sense, and one of the things that we study in this human flourishing realm is the hedonic treadmill. And so this hedonic treadmill really kind of gets at what you were just saying, and from a financial perspective, and going back to your original question, from a financial perspective, money can buy happiness in a sense, where if it’s pouring rain out, and I have to walk to campus versus getting an Uber. If I have the money to get an Uber, then I’m going to be happier, because now I’m not soaking wet. But what this hedonic treadmill says is this kind of setpoint that we have, so we get a new job, and we get a 20% increase in a raise, we are happier for a momentary period of time, but we go back down to that setpoint. And that setpoint might be a little higher now, because our financial status has changed. But it’s that whole idea of keeping up with the Joneses. If we start to make more money, we live in different areas we associate possibly with different people, and so now your setpoint has actually increased. But does your happiness correlate with that? And research says no, because you get back down to that set point where, “Okay, it’s great, I got a 20% raise, but now I want this $100,000 car instead of the $40,000 car.” And so we’re constantly reaching for that next best thing. And if we look at it from that perspective, it doesn’t matter what your financial situation is, it doesn’t change the fact that you have control over 40% of your happiness on a day-to-day basis. And the research has shown that it’s the small wins that you have every day that create more happiness than these larger wins, where I just was promoted to tenure, or I just got this new car, that space that brings you back down, whereas our every day strategies that we can use is what really going to make a difference. So again, that’s in our control. And it’s really unrelated to our financial or socioeconomic status. Because, again, if we use example of getting up in the morning and staying off social media, that has nothing to do with anything other than your controllable factors.

John: And also, as individuals, we’re not going to be able to eliminate the inequities in our society, but we can perhaps try to make lives better for ourselves and for the people around us, including our students.

Amy: And I think of the negativity bias as soon as you said that, because I can think of a handful of students where when they tell me their stories, I want to cry, because they’re so deep, and they’re so intense, and they struggle so much, and where they are, I just want to give them a hug because I’m so proud of where they are. But what makes one person who’s from the exact same background struggle when somebody else from that exact same situation thrives and is resilient. And I think a lot of it’s this negativity bias where you come into your space, your classroom, wherever it is, with this thought of “Woe is me, I’ve been given these bad circumstances, I’m not going to thrive. I can’t do this.” Whereas another individual that has those same circumstances walks into the room and says, “I am so grateful for this opportunity, I am going to take full advantage of it and thrive in this community.” And so I think that’s really where we get into this individualistic change in response.

Rebecca: And I think that there is that community aspect that you’re mentioning too of relationships or just how your emotional state at any given time does impact the people around you, because they’re responding to that emotional state.

Amy: Yeah, I think of all those times that I have that unfortunate poor student that decides to walk in my office right after I read a nasty email, I’m like, “Oh, man, I don’t want to take this out on you, but you’re just my first person that walks through the door.”

Rebecca: I’m sure there’s much of that that happens that we are unaware of, but maybe could be become more aware of and actively take action on.

John: You mentioned earlier issues with mobile devices and with social media. And this is one of those issues we see in our classes where students may be continuously using these things, while they perceive themselves as being focused on class as well. And yet there is a fair amount of research dealing with our ability to multitask. How do you address that with your students?

Amy: Well, I used to take the approach that probably most faculty took, which was no cell phone. Well, obviously, that doesn’t work. Because although they think they’re sneaky, they’re still sneaking them out. I have gone with more of a passive aggressive approach, which I’m actually finding is working pretty well. And it’s not passive aggressive, but in a sense, it is. I explain to them this concept of multitasking, and that you can’t multitask. If I’m speaking to you, you can’t be doing anything else. And so I go with, if you are not 100% engaged in my class, or want to be engaged in my class, you shouldn’t be here. And what I mean by that is, if you are going to check that text message, that immediately means that you’re not multitasking, which means you don’t find this classroom important enough to you. So don’t be here, I’ve yet to have anyone leave. And I will be honest with you, they all literally put their phones away. And then I tell them about the research of, even if they have their cell phone laying on the table, because you know, you’ll tell them to put it away, and they just put it on the desk and flip it over. There’s research to show the anxiety that that cell phone brings to the person next to you. Because the stress that the individual has that’s sitting next to you is thinking, “Oh, when is that person going to pick up that phone? And when is that going to now distract me because I see them picking their phone up.” And so I kind of take that approach of you can’t multitask. And it actually has helped. I would like to throw faculty under the bus with this. When we’re in meetings on Zoom, can anybody literally say that we sit there and we’re giving 100% attention to our Zoom meeting? Or do we have another screen with email on it. We’ve all been there. It’s not increasing your ability to thrive, multitasking cannot work. And this is something as simple as when you talk with your significant other, you sit there and you put everything down, and you talk to them and you look them in the eye, and it’ll immediately increase your emotion.

Rebecca: Of course, we always have students that need devices for accommodation reasons, perhaps to take notes and things or maybe a student has children and they’re sick, and you’re kind of monitoring. So there are occasions where we’re forced into multitasking, even though we know it’s not the best situation. But making people aware of how that might distract or impact others can be really helpful. I know one strategy I’ve used is encouraging people that need to be monitoring or using their devices to be more on the periphery so that they’re not right next to someone where it might be distracting,

Amy: …or cell phone breaks. I know teachers that will do a text break, a two-minute text break. I haven’t done that. And to go back to what you said, Rebecca, I have one or two times actually answered my daughter on my watch in the middle of class because if my daughter is calling me in the middle of the day, something’s wrong. I get that. [LAUGHTER]

John: And I do have to say that some of my highest productivity is during zoom meetings, when I can actually get some work done without other interruptions.

Amy: I agree, John, I so want to agree with you. And I so, so do it. So this is one of those things, do as I say, not as I do. [LAUGHTER]

Rebecca: Well, it may be that you’re just focused on the other task, right? And the other thing’s just background noise. [LAUGHTER]

Amy: That’s it. That‘s definitely it.

Rebecca: You’re not really multitasking, you’re just tasking with the illusion that you’re doing two things.

John: Right. So our names are up on the screen. And it looks like we’re focused if we have the cameras on.

Amy: …except when you see your eyes, the eyes drop because you could tell you’re reading the email lower.

John: or one of the resources shared by the presenter. [LAUGHTER]

Amy: Of course.

John: That’s a good excuse to do that.

Amy: There we go.

Rebecca: So we always wrap up by asking: “What’s next?”

Amy: What’s next? I have amazing stuff that’s coming up down the pike. I am in the midst of creating a brand new course called Thrive, which I actually I have been offering. And it’s 100% about positive psychology, it’s actually a seven-week course. And each week, we do a different aspect of PERMA-V. And I’m hoping to offer that to as many students as possible. But I’m also in the thought process in my brain of putting together some sort of training type thing to help individual faculty learn some of these strategies. And that training will probably start with a spring CELTworkshop that I might do during breakout in the spring of how to actually take what we just talked about and give you substantial resources that you can actually use. So I’m in the process of having a student work with me right now to create a website that has just drop down menus of all the resources so that people can just pull right from that and say, “Let’s do this today.”

Rebecca: Sounds like a great resource to look forward to. Thanks for joining us, Amy.

Amy: Thank you. This was great.

John: It’s always great talking to you.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

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271. Should I Say Yes?

Busy faculty and staff are known to get things done, resulting in additional requests to engage in service activities. In this episode, Kristin Croyle and Kendra Cadogan join us to discuss how and when to say no throughout your career trajectory.  Kristin is a psychologist and the Dean of the College of Liberal Arts and Sciences at SUNY Oswego. Kendra is the Chief Diversity and Inclusion Officer and Interim Director of the James A. Triandiflou Institute for Equity, Diversity, Inclusion, and Transformative Practice at SUNY Oswego.

Show Notes

  • Ansburg, P. I., Basham, M. E., & Gurung, R. A. (2022). Thriving in academia: Building a career at a teaching-focused institution. American Psychological Association.
  • Thriving in Adademia. Tea for Teaching podcast. Episode 252. August 31, 2022.
  • Webinar:  The Art of Saying No, National Center for Faculty Development and Diversity.
  • Monday Motivator – “Just Say No”, National Center for Faculty Development and Diversity.
  • Five Ways to Say No, Chronicle of Higher Education (August 28, 2014),Transcript.

Transcript

Rebecca: Busy faculty and staff are known to get things done, resulting in additional requests to engage in service activities. In this episode, we discuss how and when to say no throughout your career trajectory.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

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John: Our guests today are Kristin Croyle and Kendra Cadogan. Kristin is a psychologist and the Dean of the College of Liberal Arts and Sciences at SUNY Oswego. Kendra is the Chief Diversity and Inclusion Officer and Interim Director of the James A. Triandiflou Institute for Equity, Diversity, Inclusion, and Transformative Practice at SUNY Oswego. Welcome, Kendra and welcome back, Kristin.

Kristin: Thank you, John.

Kendra: Thank you so much.

Rebecca: So today’s teas are:… Kendra, are you drinking tea?

Kendra: I’m not. I’m drinking a protein shake [LAUGHTER] if that counts.

Rebecca: I think that might be the first protein shake that we’ve had. [LAUGHTER] So that’s good. Usually we get coffee, diet Coke, etc. How about you, Kristin?

Kristin: I got a tea for Christmas, an early Christmas present. It’s turmeric chamomile, And it’s very tasty.

Rebecca: Oh, that sounds tasty.

Kendra: …sounds good.

John: And I’m drinking an Irish Breakfast tea today.

Rebecca: And I have blue sapphire tea again,

Kristin: Oooh. It’s got the best name

John: …that’s getting repetitive.

Rebecca: I know. [LAUGHTER] But I only have like one more pot left. And then I’m gonna switch to something else. Because I’m running out. I think I have one pot left.

John: Maybe you can play a green sapphire or something?

Rebecca: Yeah.

John: So we’ve invited you both here today to discuss the challenges faced by those faculty and staff who made the mistake of being productive in some service role, and then continually get asked to do more. We often hear that expression, “if you’d like to have something done, ask someone who’s a busy person.” And we know both of you have experiences as volunteers to do service work, as well as in your current positions, asking other people to do some work to assist in your roles. Why do we end up with such an uneven division of service requests of faculty and staff?

Kristin: One thing I love about starting with this question, because we’re going to talk about some strategies that people can use to think about service and say no, but you didn’t ask that as the first question. What you asked was about the structure of the institution, and what makes the structure of higher ed create uneven service roles. So, without answering to start with, I’m just gonna say, I love that as an entry question, because it’s easy to talk about the difficulties people have saying no as an individual issue, but it’s an issue that people can develop individual strategies for. But it’s not an individual issue, it’s an institutional issue, it’s an academia issue, it’s a structural issue. So, good question. And I’m gonna start by saying that there is no good institutional tracking of service. I’m sure all of us on this podcast have asked people to serve. But it’s not like we’re looking at a list and saying, “Well, this person is already advising two student orgs and serving on six committees and doing all of these other things.” There’s no master list. So we can’t look and say, “Oh, it would be so much.” And, at the same time, I also realized that’s a total cop out answer, because, even though there’s no institutional lists, we also know, don’t we? Like I could ask this person who is chairing faculty assembly… you know that’s what she’s doing. I could ask this person that I’ve seen at the last 12 committee meetings that I went to, and that’s not at one committee that’s at 12 different ones. [LAUGHTER] So, on the one hand, there is no institutional tracking, but on the other hand, the frequent targets, we know who they are. So, why don’t keep asking the same people? What do you think, Kendra?

Kendra: I think that those are all great points, Kristin, and I totally agree. You mentioned the chair of the Faculty Senate, who happens to be a woman. And I think that segues into another trend that we see really well, which is that we often see women and minoritized faculty being asked to do things more frequently. I think some of that is related to just some antiquated stereotypes that we have about gender and ideas about human being nurturing, and all of those things, and maybe willing to please, or able to serve and roles that we might not traditionally ask male faculty and staff to serve in. But I think that some of it, particularly for women, and I guess for minoritized faculty, too, is about the pressures that women sometimes face in the workplace around their careers and around advancement and wanting to make sure that they’re always going above and beyond to prove themselves. And we never want to say no, because you don’t know how that will reflect on you. And you certainly don’t want to be seen as less capable or not a team player or not willing to take charge or take initiative. So all of those things in ways work against folks and I think make it easier for us to continuously burden certain people with a plethora of requests.

Rebecca: One of the things that you both highlighted a little bit is that the faculty and staff who are regularly involved, regularly volunteering, regularly providing service, become more visible in these spaces. So those are the people that you think of first because they are visible. There’s a lot of faculty and staff who may actually be great folks for particular things but they’re just not as visible as well. I’m not really sure how we raise the visibility of some of those folks too, but I think that is just something that does occur.

Kristin: And part of what you’re mentioning is also that service really is a skill, and that when people do certain things they get better and better at it. So if the Dean is looking for an interim chair from outside of the department, the list of people who has both the skill set and the temperament and proven leadership skills, that’s a shortlist; that’s a very short list. Certainly, as people serve in more challenging roles, they really do develop unique skill sets that make them more easily tapped in the future. But on the other side of it, in asking newer faculty and staff to serve, I don’t know what you do, Kindra, but I actually, in the college, I look at a list, like, here’s the entire list of faculty and staff in the college. And I look down the list to make sure that I’m not just thinking about the people that I have run into and talked to in the last few days, or that have served in a similar role in the past, so that I can think about and tap people who could potentially grow from a service opportunity. So it is both a skill set, but also an opportunity for a lot of different people.

Kendra: That’s a great strategy. Kristin. Typically I try to ask around, I ask for referrals, I ask for deans or the provost or whoever, faculty who maybe live and work in those spaces already to provide recommendations. “Hey, is there someone that you know who’s up and coming or who’s looking for more experience in this particular area that could benefit from me tapping them to do this thing?” [LAUGHTER]

Kristin: One thing we didn’t talk about specifically, is the desire to have diverse voices in many of our service opportunities, and how that is unduly burdensome for some faculty and staff.

Kendra: Yeah, that’s a great point. And I think that’s a big conversation. On one hand, of course, you want representation, representation does matter. Like we say that all the time, and I think that we really, really mean it. But then again, it’s also very easy to fall into the patterns of “these are the diverse faculty that I see or interact with regularly, or who are very active in these spaces, so I’m gonna keep tapping them for the same things.” I think part of the solution to that or a path toward a solution is to make sure that we are centering inclusivity and belonging in our institutional priorities, and really thinking about how we help others develop their DEI skill sets and elevate their DEI practice, so that they can step into those spaces and be impactful and provide leadership and guidance in the way that we heavily sometimes rely upon faculty and staff of color, in particular, a diverse faculty to provide. It’s kind of a long path toward a solution, but I think it’s one way of really beginning to eliminate that problem of constantly overburdening diverse faculty and staff with requests.

John: And part of the issue is the underrepresentation on college faculty and staff of the groups that we have been referring to… and those same faculty and staff, though, often have more demands on them from students, because while our student bodies have become much more diverse, the faculty and staff have not been, and many students will reach out to people from affinity groups that are again, often somewhat limited on many of our campuses, which puts additional burdens on those faculty and staff.

Kendra: Yes, absolutely.

Rebecca: And that service… that’s often invisible, it’s easy to count or say like, “oh, this committee, that committee,” but I think advisement and mentoring that takes a lot of time and energy, and it’s not as well documented. Clearly Kristin already [LAUGHTER] raised the flag that we don’t have a great way of tracking these things anyways, but I think that, in particular, is something hard to quantify, because it doesn’t look the same for everybody.

Kristin: Yeah, I’ve been thinking about this a lot, and I think that one of the difficulties with this is that the recipient of the service is the student, which makes it highly visible for students, and almost invisible for faculty colleagues. So if you’re advising a student organization that is really active, they may be doing amazing work, and the work that a faculty member is doing as that advisor may be the thing that makes the difference in retaining those students and mentoring them to successful careers, but their colleagues may not see any of it, because it’s happening directly with the students and their colleagues are not going to the student org meetings, because their student org meetings, not faculty organization meetings. So not only is it downplayed sometimes in tenure and promotion materials, their faculty colleagues don’t catch that it’s downplayed. If they were serving in Faculty Assembly or on the Gen Ed Committee, or the Curriculum Committee, their colleagues would say, “Wait, hey, didn’t you do all of this stuff that you didn’t talk about?” But it’s both not given as much credit as sometimes it deserves at some universities, but it also is sometimes literally not recognized because people didn’t see them do it.

Rebecca: So why do we say yes to so many things?

Kristin: Why do we? Rebecca, I feel like you should ans….. No, I’m kidding. You’re actually very good at this.

John: I’m actually asking because I need some advice here. [LAUGHTER]

Kristin: Kendra, why do you say yes?

Kendra: Oh, man, that’s a loaded question. [LAUGHTER] It’s hard to say because it’s hard to say no. It’s hard to say no sometimes. And when you feel like someone is coming to you, because there’s a need that you can fill, sometimes you can get carried away with this idea that you are the person who has to do the thing, because if you don’t do it, it can’t be done. And then there are some of the other things we’ve talked about: the pressures of our careers, wanting to be taken seriously, wanting to be credible, wanting to be able to advance. You can often feel like your path to advancement is going to be barred at some point. If you keep saying no.

Kristin: The number one reason that I say yes, is one that Kendra mentioned, it’s usually because the ask comes from people I care about in professional terms, colleagues that I respect who are doing good work. And if they say, “Can you help me with this good work?” I want to say yes to them. And they’re often asking about issues that I care about… colleagues that are doing good work on things that I think are really important… I want to say yes to that. But I also say yes, because I am interested in a lot of things. And if people say, “I’m going to work on this thing that you haven’t worked on,” sometimes that’ll be a yes, because I just want to learn about that new thing. And when I learn about new things, that is a type of personal growth for me and I get renewed from that. So saying “yes” sometimes also means that I get that personal growth boost. Or there have been times when the ask has been like “You’re the only one who can do this, can you please step up?” …and I know that faculty have that implied experience too, not always like the explicit, someone literally says, “You are the only one who can do this, can you please do this,” but sometimes it’s just implied. And it can be a strong implication like ‘In your small department, you are the only tenured faculty, how about you become chair?” So I do want to question… just push back a little bit. If you stick around in higher ed for longer than about 15 years, you’re going to start realizing there are ways to get the business done, it is almost impossible that you are truly the only way, almost… not 100%, but like 95%. Now, I don’t want anybody to think that they’re really not irreplaceable, because everybody, at least at SUNY-Oswego, I think, is irreplaceable. But do you really have to do that one thing you really don’t want to do? Isn’t there another way that the institution can find a way to get the work done? And if you think about your colleague who’s really good at saying “no,” you see how that works, that there is a way that if this really is going to push you beyond your limits, there’s a way… there’s a way.

John: So what are some good ways of saying no to those requests that push you a bit beyond your limit?

Rebecca: …or that just provide inequity?

Kendra: Well, I think it depends. One of the things that we didn’t really mention was that the flip side of always saying yes, you know, there the positive reasons that Kristin really just highlighted, but there are also some more practical reasons that aren’t always so positive, like tenure, or time spent as an institution. For newer faculty and staff, it can be really scary, or unclear even, about how much can I say “no” to? What is a directive and what is an option? And if you’re new, if you’re not, I think too a lot of times, maybe at even a public institution where you do have some backing of unions, the employment structures are a little more forgiving. In some cases, it can be really scary to say “no” as a new person, a new faculty member, a new staff member. So I think that there have to be strategies for someone tenured and who have been in a place for a long time can employ that will work really well for them, that might not work so well for someone who’s newer. And it’s important, I think, to maybe flush out what’s a good idea for someone who’s been here for a while and what’s the strategy that a newer person might employ to say no.

John: For new faculty who are struggling with all the other commitments they have to do to be successful and advancing towards tenure, what are some good strategies to say “no?”

Kristin: I think it’s a good question that speaks to learning academic culture. And even if you’ve been around a long time, you’re still learning the academic culture, because your role is always changing. It’s a strategy that an Associate Professor uses or a full professor or someone who has transitioned from faculty to staff, there are all kinds of culture change questions. How do you negotiate this new culture? And the first thing I would say is to be clear what you need to do for your job. And if that’s, “I need to make tenure, so I need to publish this much,” if that’s “I now am in a staff position and staff often have less flexibility in saying yes and no, and these are the outcomes that I need to achieve to keep my job.” So part of it is being absolutely clear. You can say yes to 50 things right now. But if you’re on tenure track, and you don’t get your publications, your master service is not going to pay off. So being very clear on what your job is. And if you don’t know, which is a real possibility sometimes, you develop your kind of committee of mentors. Who do you go to and say, “Hey, I got this really interesting request” or even like “I got a cold outreach from a publisher to write up my course as a textbook. I got a cold outreach from this person I don’t know on campus to fill a university wide-service role.”? You got to have somebody to ask So developing your committee of mentors, not one mentor, but your committee of mentors, because they’re all going to have a different view. And then you combine that with delay, especially like the sidewalk ask, you know what I’m talking about, right? Or like I caught you after this meeting, or I’m just going to do this quick ask. So the first answer is to delay. Say “that sounds like a great opportunity. Let me think about it for a day or two and look at my other commitments,” delay, then you go to your committee of mentors. And if you don’t literally have one, John, you had this great book for a new faculty reading group in the fall Thriving in Academia. And I think you also did a podcast, right?

John: We did, with all of the authors.

Kristin: So in Thriving in Academia, there’s a table, a little flowchart, a flowchart that says, with this service request, what do you think about first? And what do you think of next? So if you can’t go to your committee of mentors, you can go to these three authors, as your committee of mentors and check the flowchart. Does the flowchart say you should do it? Or does the flowchart say, Oh really, think hard about this one. This is a no. What would you add? Kendra?

Kendra: I’m just thinking about myself now. How do I usually say no? And now I’m wondering if I say no often enough? [LAUGHTER] Probably not sometimes. But when I do say no, on the rare occasion, what I try to do is also think about who I can point to, to the person asking me for whatever, to actually fulfill the request. So is there someone who’s better suited to complete this project or do this thing than I am? I think about resources. And I try to make sure that rather than just saying a flat no, and leaving someone hanging, I’m pointing them in the direction of someone who can help, someone who can fill the need and hopefully benefit from it, not just someone that I can shove the work off onto, but someone who can really fill the need, benefit from fulfilling that need, and it can be a mutually beneficial situation. I also think about just being mindful of self in those moments. So re-centering self care, we talk about self care all the time in higher ed, we write about it, we research about it, I think we’re actually really bad at it a lot of the times. You have to really center yourself. When someone is making a request, you have to think about yourself. What am I able to do? It’s like they always say on the plane, you have to put your oxygen mask on first, before you put someone else’s oxygen mask on or else both of you will be out of luck. So I think in those moments, you have to really be mindful about centering yourself and tuning in and knowing where you are: what your bandwidth is, what can you give, and is it something that you can do and still be healthy and still be whole and still be able to do all the other things that you’ve already signed up for, that you’re already responsible for? So I don’t know that those are necessarily strategies, per se, but they’re things to think about when you say no. Sometimes you just have to say no, very clearly and concisely, [LAUGHTER] you can’t do it.

Kristin: Kendra, do you have a script in mind when you say no? Like, do you have the words?

Kendra: That’s actually a really good question. I think when I do say “No,” it’s usually something very pleasant. Like, “I’m sorry, I’m not able to do that.” Sometimes I’ll literally just say, “Unfortunately, I don’t have the bandwidth, but here is someone who might help.” Or “here is another option,” maybe another way of accomplishing this task, another group of people who are already doing this work and can give you some additional assistance. So it’s usually like the nice thing that like the pleasant but clear, “No, I’m not able to do that.” And then the “but here’s how I can help you by sending you in this direction or sending you towards these resources.” That would probably be my script.

Kristin: And part of that is because I think your role is unique. And so when people are asking you, they’re really asking you. [LAUGHTER]

Kendra: Yes.

Kristin: So being able to provide another alternative, or another way that you could contribute, is a really nice option. In other choices. There could be just “That sounds like a great opportunity, but right now, unfortunately, I don’t have the time. I look forward to seeing what the results are. I look forward to seeing the report from that committee.” And no, of course, you don’t always have to provide an explanation. You can just say, “No,” you don’t have to say “I’m too busy.” You can just say no. But perhaps that person is going to be someone you’re asking to serve in the future. So it can be nice to continue to develop the relationship even if you have to say no. Something that frequently serving people sometimes forget that they can do is also think about how much time this commitment is going to take and asking for that time back. So let’s say you’re in a small department and your colleague is injured and is out for half of the semester in the course that only you can double up on. So this is one of those where you’re almost irreplaceable, there really isn’t anybody else who can step in. And you know that if you’re injured in the future, you’d really like your colleague to step up. So there’s a little bit of a social contract where you want to say yes, but that’s a significant time commitment. So what are you going to lose from spending your time on that and how can you get it back in the future? So you could ask, if the area of your rub is really financial, you can ask for extra pay, and you probably should get extra pay either way, because it is extra work. But if your area of rub is research productivity, that you’ve been really trying to write, you can say, “Well, if I’m going to do this, then I need a course release the next semester” and negotiate for the thing that you are having to sacrifice to see if you can get it back in a different way. And that is not an unusual thing. So it wouldn’t be like the weirdest thing that anyone has ever asked for, even if you’ve never thought about it before, someone else has thought of that and asked for it before. So you can always ask, what is your trade off =and how can you trade that back? If you’re a junior faculty and your chair is asking you to do something that you really don’t think you have the time to do, but you’re a little concerned about the chair ask you can say these are the things I’m doing right now, w hat would you suggest I take off my plate? How would you suggest I reorganize this? I’d love to say yes to this, but right now I don’t have the time. How would you suggest that I prioritize so that I am ready for my next tenure review? So there are ways… there are ways. But it is good to have a script in mind because we can all say “no” when we’re actually not being asked to do anything, you could just make one up right now. But if you’re in a higher pressure situation where someone you care about their opinion is making an ask right at that moment, it can be hard to come up with an answer unless you already have one in mind. So “that’s a great opportunity. Let me think about it for a couple of days.” Go ahead, use that one, just go right ahead. Even if it’s me doing the ask, you can say it right back to me, I’ll be okay with that.

Rebecca: One strategy I’ve used too is, in that delaying tactic, is always asking for clarification: what the responsibility will be, what the time commitment will be, what the meeting schedule is, so that you actually have enough information to make an informed decision. Because often the ask doesn’t come with all that information.

Kristin: And you know what happens when you ask those questions, right? The person making the ask is like, “Oh, I don’t have answers to all those. We should have goals and a timeline.” … you know, good stuff.

Rebecca: Sometimes you really want to say yes to something because it just is very appealing for whatever reason. What are some strategies so that you can say yes? We’ve mentioned negotiating for time or other resources. But the other thing that I think about is you look at all the things on your plate, and see what are some things I could roll off of, if I want to roll on to something new? Or if I want to pursue something different? What can I get rid of or step away from? Are there strategies for being able to step away from some of the things that you were committed to before that we could think about in terms of strategies for ultimately saying yes, but saying no to something else? [LAUGHTER]

Kendra: One of the things that we didn’t necessarily mention before in the saying “no,” but that applies here is this idea of acting as a consultant. So if a great opportunity comes up, and you really want to say yes to it, but you have a whole bunch of other things that you’ve already committed to, it might be a great time to reevaluate those other things and determine what are the things that I really need to put the legwork into and be boots on the ground on? And what are the things that I can provide a perspective on or give some guidance on in a more passive way, that then frees me up to maybe actually do the heavy lift for this other opportunity? That’s really great that I really want to be involved in. So I think that’s one way to move yourself closer to a yes [LAUGHTER] and an offload of some of the other things that might be standing in the way of that “yes,” Kristin, if you have any thoughts?

Kristin: Yeah, and again, thinking about I say, a five year plan… some people actually have those. I’ve never had a five year plan. But I admire people who do. But I do have my idea of my career trajectory, what I find really rewarding and what I don’t. And when I’m offered a service opportunity that aligns to the things that I find really rewarding, that it is exciting and I’ll learn something new about, and be able to contribute about things that I value, I want to say yes, even if it’s really time consuming. So yes, I look at the combination of things that I’m doing, think about how they contribute to both the things that I value and what the institution has hired me to do, because I do have a job that I have to do. And there are always ways to rollback your commitment on some. Many service opportunities require only an intermittent time commitment, you got to really hit it hard for a couple days here and then you can back off for several months, and figuring out how to fit that together. And consult, consult, consult, ask other people, I actually used the flowchart myself in the book at one point a couple months ago saying, “Oh, this looks interesting. Should I do that?” My flowchart says no. [LAUGHTER]

Rebecca: And the flowchart can’t possibly be wrong. [LAUGHTER]

John: Actually, the flowchart most often says no, because of concerns about faculty taking on too many responsibilities.

Kristin: Yes, because the first question in the flowchart is, “Do you have the time?” which leads you to “no” a lot of the time but it was also of low institutional value and not really important to me and not really important to anyone else, and I didn’t have the time and like “flowchart says, “no.” I was like, “well, probably right, [LAUGHTER] those are all good points that I should have been thinking more about.”

Kendra: Well, Kristin, I think to your point, too, about going back to your five-year plan and think about your career trajectory, and how well the things you’re involved in are serving you toward that end, it is absolutely okay to go back to previous commitments, and say “I had a wonderful time, this has been a great opportunity. I’ve learned a lot. but this doesn’t necessarily fit anymore in my larger plan. This might not be as helpful for me in my trajectory as it once was, and so I’m going to maybe end my involvement as of such and such a date.” Sometimes it helps to give folks a timeline on your end, clearing your plate for other things doesn’t mean that you have to immediately walk out the door on whatever else you had going on, right? …It’s probably not advisable, actually. But I can tell you that I’ve reached out to folks to ask them to serve on things or to participate in things that they’ve been participating on. And they’ve had really nice responses that are like “Kendra, I really appreciate this opportunity. I’ve really enjoyed the work that I’ve been doing, but I’ve taken on some new responsibilities that are more in line with some of my other interests or other needs or professional development, and so I won’t be able to participate in this anymore.” And I can’t be upset about it, it’s a lovely response. And I totally understand that folks want to develop, they have other interests, they need to be able to spend their time and spread it around sometimes and they’ve really been helpful to me in the time that they were able to engage in the thing that I needed them for. And I’m more than happy to say, “We’re going to miss you so much, you’ve been amazing, but I wish you the best of luck in this new thing that you’re really interested in. And let me know if I can be helpful to you.” Or let me know if these two different interests have any synergies or if there’s ever any way we can collaborate in the future. So it’s certainly okay to sometimes walk back from previous commitments very tactfully and very appropriately, but it can be done.

Rebecca: I think it’s also possible to say yes to just a part of something…

Kristin: Yeah.

Rebecca: …like, maybe the ask is like this big, like, it’s huge, but what they really want you for, or where you could provide the most value, is during a brainstorm session, or designing how something might be implemented, but not actually work on the implementation. So there’s a way to sometimes contribute without committing as much as the ask was originally.

John: …and defining a scope upfront.

Kristin: Yeah, that’s a great point. With all the searches that we do, I hear a lot from faculty about the incredible amount of time that goes into searches, and different ways that departments organize them that burden some people versus the others, but I think that’s a great example. If you can say, ”I’m gonna take candidates out to dinner,” which is a huge time commitment, but it’s very focused, it only happens during the visits, “I don’t have time to review all of the applicants and to serve on the committee in that sense, but I can take them all out to dinner,” there are trade offs that can work better for life in the way that your time is structured, that you can see that other people can’t see. So nobody’s going to suggest to you, how about you just do part of this, but they may be very open to that response.

Kendra: I would say in 9 times out of 10, someone’s asking you to do something and your response is, “Here’s the piece that I can do, I’m not able to provide assistance in these other areas,” that person is going to be more than happy with what you are able to contribute. So those are great points and great ways to be able to clear room to say yes.

John: What are some of the differences in the constraints of faculty and staff when they’re being asked to engage in service roles?

Kristin: I think the differences there are really baked into the differences in the roles, that faculty are expected to serve institutional priorities, but in some ways, almost work as independent contractors. It’s like ”here’s work to do, figure out how you’re going to get it all done in this amount of time, we’re going to come check on you in a year, see how you’re doing,” whereas staff are expected to stress institutional goals on a day-to-day basis. They work much tighter in teams, and their collaborative skills are usually much more highly valued. And because of that, if a faculty member says no, the expectation is well, that’s because they’re busy doing the other stuff that they’re supposed to do. We don’t even need to ask them what that is right now, because they’re hopefully writing. But if a staff member says no, in some ways, it’s weird. Staff say yes. Because so much of their work is being asked, being asked to lead, being asked to run a program, being asked to show up at 11 o’clock at night to serve a midnight breakfast… being asked, and the expected answer in many cases is yes. So being able to constrain the role and say no is often more fraught for a staff member. Kendra, what has been your experience working with staff and helping coach them to shape their time as much as they can?

Kendra: Yeah, that’s a great way to articulate the differences between faculty and staff, I think. I don’t know if faculty have performance programs.

Kristin: …not like that, not like staff do.

Kendra: Yes, exactly. Staff have sometimes very prescriptive performance programs that literally layout, area by area, theme by theme, what all of the duties and expectations are going to be. And then of course, there’s the other duties as assigned. So it can be very difficult for a staff member to say no, and it can also be very confusing, I think, in some cases for staff to understand “What are the things that I can potentially say ‘no’ to? What are the things I’m given latitude on to exercise autonomy and say, ‘No, I’m not interested in this,’ versus what are the things that are more imperative.’” When working with staff, what I try to do is be very clear with the folks I work with, with my colleagues, about what are the expectations and the needs versus the options and opportunities. So I tried to be really collaborative with colleagues and say, “Hey, there’s an opportunity that’s coming up,” or “there’s a need that needs to be filled, you have expertise you have, whatever the reason, I see you as a great fit for this.” Now, the conversation can then go one of two ways. One way, which is what I try to always have it be is, “Please let me know what you think. What are your thoughts about this opportunity? Are you interested? Is this something that you would want to do?” And that gives the staff member agency to think about what’s on the table and to make a decision about whether or not they want to be involved. The other option is to say, “This is something that needs to be done. you’re the person strategically for the job, so I really need your help in completing this.” And that’s less of an option, but at least it gives folks and understanding of like, okay, this is not necessarily optional. This is something that I need to do to be a strategic and fully collaborative member of this team. So sometimes it can be a little tricky. But I typically find that if I’m really transparent with my colleagues, and let them know, “Hey, here’s what I’m thinking about. Here’s why this makes sense. And this is either something that I’m offering to you that you have agency to say yes or no about, or this is something that is part of our strategic plan that I really need you to be responsible for. And here’s what you being responsible for it looks like.” Folks seem to deal with that really well. I think it’s much harder for staff when there aren’t clear expectations and when they’re also not given any input in decision making, when you’re just “voluntold.” …not even really voluntoldl, like literally just, “this is what you’re going to be doing.” It’s always better to include folks in the decisions that you’re making, and to provide as many opportunities for options as possible.

Kristin: Absolutely, you can see the differences in other ways too, like if a faculty member is asked to serve, usually no one is asked except the faculty member, the department chair isn’t asked, the dean isn’t asked, unless it’s someone like, “Can you think of anybody?” and then you suggest them, but usually it’s straight to the faculty member and it’s up to them to figure out whether or not they want to say no. Oftentimes, when staff are asked to serve in different roles, their supervisor is asked first, could you release them for this? Would it be okay with you if they do this? And sometimes faculty who move into administrative roles will start to experience that difference in culture in subtle ways and may not understand, like, what is happening around them? How come when I’m in this committee meeting, only the faculty say no to something. the staff say yes, or how come when I approached this person for help, I got a little cranky email from their supervisor. So it’s good to know that there’s a difference and also to respect that the two kind of different cultures, that both have a role and their pros and cons, and to know what you’re stepping into when you’re asking people to do things.

Rebecca: I think this highlights a little bit of what you were mentioning before, Kristin, about knowing what your role is or what your position is. Because sometimes staff would also have the opportunity to ask a clarifying question like, “How does this fit into my performance plan?” or “How does this help us meet the goals or initiatives that my division or my group is meant to be achieving?”

Kristin: Absolutely.

Rebecca: Because if there’s not alignment there, then that’s a pretty easy “no.”

Kristin: Absolutely. Do either of you two have strategies that have worked for you?

John: I have never been very good at these decisions. Rebecca?

John: I say no, sometimes.

Kristin: How do you do it?

Rebecca: I’ve worked really hard to make sure, and it took a long time to do this, but to align my scholarship and research and creative practice with service and my institutional responsibilities. And there’s pretty good alignment with those things at this time. And when something seems like it’s not in alignment, that’s when I have a pretty clear “no.” When it does seem aligned, that’s when I have a harder time saying “no.”

Kristin: And you don’t want to.

Rebecca: Yeah.

Kristin: That’s a great strategy. And the people I have known and worked with that say no the best, they have developed over time clear guidelines, very much like that. I worked with someone who was really good. This is something I could never do. I could never say no to a student who wanted to work with me in research. I don’t think I’ve ever said no to a student who wanted to work with me in research. I have occasionally matched them to someone who’s a better match. That’s different. But he was very good at saying no to students who wanted to work with him in research, which was like my Achilles heel, but he just had very clear guidelines: “I only work with students who are at this point, X, Y and Z,” and they were not unreasonable things. And then he would say yes to those students. And it opened up time for him to really mentor them. And I’ve been lucky to work with people like you and him. You have a way that you approach your career that you have thought about. This is where my limit is, so I can say yes to these students who want to work with me and really work with them. But I can say yes to this giant time commitment, because I know it contributes to my research and to my service,

Rebecca: I think that it can help to also just have colleagues around you who say “no.”

Kristin: Yes.

Rebecca: …and seek out that camaraderie. [LAUGHTER]

Kendra: I think that’s a great point. And it goes back to something Kristin said about when you’re that faculty member, you don’t understand the faculty staff. dynamic and you reach out to a staff member to ask for help and get a cranky letter or cranky email back from their supervisor. That does happen. But the reality is, I think we need to, again, be more supportive, particularly of newer colleagues. I’m thinking of new staff very specifically, and I’m thinking about this from the perspective of a supervisor. I think it’s really important when we’re mentoring new staff, and helping them develop professionally and think about what the next steps are for them, we also need to provide some additional support to them in helping them to say no, helping them to really prioritize and think about what serves them and what doesn’t. And one of the things that I’ve said to folks that I’ve worked with in the past is they’ll come to me and say, “Well, Kendra, someone’s asking me to do this, or this or that, and I’m not really sure that I want to do it, or I just don’t know.” So like, okay, let’s talk about how this fits into your professional trajectory. Does it makes sense for you, does it make sense in the work that you’re doing? And if the conclusion that we come to is really no, this doesn’t serve you, then by all means, feel free, if you don’t feel comfortable saying to this person, for whatever reason, no, if you’re too new to feel comfortable doing that, then by all means, I’ll be happy to reply as your supervisor and say, “This is not going to work, this doesn’t fit into whatever,” I’ll just say no for you. Or you can always feel free to say, I spoke with my supervisor, she doesn’t think it’s a great time for this, I don’t have the bandwidth. Feel free to throw me under the bus. Because I do think that part of what I have to help folks learn is, of course, how to advocate for themselves and how to be full adult professionals, but it’s also to be supportive, and to help them to kind of get their legs under them. And sometimes part of that is helping them say no.

Kristin: Awesome,

John: We always end with the question: “What’s next?”

Rebecca: Please tell us how you’re going to redo higher ed [LAUGHTER] and make this better?

Kristin: That would be awesome. And you know, the funny thing about that question is that it’s always a problem that we don’t keep track of service better. But the other side of me is like, “Oh my gosh, what a pain that would be, a huge amount of work for very little payoff.” Is there a better way to do it? So I don’t have an answer on what’s next for supporting service, except to be more proactive in my request to say this is what the commitment is, let’s talk about your current commitments and how we can shape what you’re doing to support both what you want to get done and what I’d really like to ask you to do, [LAUGHTER] not just the single ask, yeah, not just like, here’s the one thing, but instead to ask in a more comprehensive way.

Kendra: And I also don’t have any solutions for fixing higher ed, unfortunately, at this time. [LAUGHTER] But I do think that we can also make sure to just model the behaviors that we’re talking about, again, just being mindful of our own personal practices and making sure that we’re not just talking about saying no, but that we’re actually doing it for ourselves and so that the folks that we work with and work for can see what this looks like and be mindful for themselves too, about how they need to think and work through this space. I think that’s one small thing we can do.

Rebecca: Well, thank you for joining us.

Kristin: Thank you. It’s always a pleasure.

Kendra: It’s been fabulous. Thank you so much for having me.

Kristin: It’s great talking to both of you.

[MUSIC]

John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

[MUSIC]

268. Advancing Inclusivity while Mitigating Burnout

This episode is a live recording of a panel session at the Online Learning Consortium’s Accelerate Conference in Orlando on November 17, 2022. The panelists were Michelle Miller, Liz Norell, and Kelvin Thompson.

Michelle is a professor of psychological sciences and a President’s Distinguished Teaching Fellow at Northern Arizona University. She is the author of Minds Online: Teaching Effectively with Technology and also more recently, Remembering and Forgetting in the Age of Technology: Teaching and Learning and the Science of Memory in a Wired World, which was recently released by West Virginia University Press. Liz is a political scientist, and an associate professor at Chattanooga State Community College. She is also an experienced registered yoga teacher with over 500 hours of training completed. She is currently working on a book on Why Presence Matters in High Quality Learner-Centered Equitable Learning Spaces. Kelvin is the Executive Director of the University of Central Florida’s Center for Distributed Learning, and graduate faculty scholar in UCF’s College of Education and Human Performance. He developed the open courseware BlendKit course that many of us have taken, and cohosts TOPcast, the Teaching Online Podcast.

Show Notes

  • Panelists:
  • Miller, M. D. (2014). Minds Online: Teaching Effectively with Technology. Harvard University Press.
  • Miller, M. D. (2022). Remembering and Forgetting in the Age of Technology: Teaching, Learning, and the Science of Memory in a Wired World.
  • Norell, Liz (forthcoming). Why Presence Matters in High Quality Learner-Centered Equitable Learning Spaces. West Virginia University Press.
  • BlendKit
  • TOPcast
  • Brandon Bayne’s twitter post on the adjusted syllabus.
  • Nick Sousanis’ syllabi
  • Behling, K. T., & Tobin, T. J. (2018). Reach Everyone, Teach Everyone: Universal Design for Learning in Higher Education. West Virginia University Press.
  • Teaching Online Pedagogical Repository (TOPR)
  • Joosten, T., Harness, L., Poulin, R., Davis, V., & Baker, M. (2021). Research Review: Educational Technologies and Their Impact on Student Success for Racial and Ethnic Groups of Interest. WICHE Cooperative for Educational Technologies (WCET).
  • Hammond, Z. (2014). Culturally responsive teaching and the brain: Promoting authentic engagement and rigor among culturally and linguistically diverse students. Corwin Press.
  • Eaton, Robert; Steven V. Hunsaker, and Bonnie Moon (forthcoming, 2023) Improving Learning and Mental Health in the College Classroom. West Virginia University Press.
  • Enneagram test

Transcript

John: This is a recording of a live panel session that took place during the Online Learning Consortium’s Accelerate Conference in Orlando on November 17, 2022. We hope that you enjoy it as much as we did.

[MUSIC]

John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

[MUSIC]

John: Welcome to “Advancing Inclusivity while Mitigating Burnout.” I’m John Kane, an economist and the Director of the Center for Excellence in Learning and Teaching at the State University of New York at Oswego.

Rebecca: I’m Rebecca Mushtare, a designer and an Associate Dean of Graduate Studies at SUNY Oswego. We’re the hosts of the Tea for Teaching podcast and the moderators for today’s session. We’d like to let everyone know that we’re recording this session in order to release it in an upcoming episode of Tea for Teaching. And today’s session will include 30 minutes of moderated discussion, followed by 10 minutes of questions from all of you, and I’ll turn it over to John to introduce our panel.

John: Our panelists are Michelle Miller. Michelle is a professor of psychological sciences and a President’s Distinguished Teaching Fellow at Northern Arizona University. Michelle is the author of Minds Online: Teaching Effectively with Technology and also more recently, Remembering and Forgetting in the Age of Technology: Teaching and Learning and the Science of Memory, which was recently released by West Virginia University Press. We also have Liz Norell. Liz is a political scientist, and an associate professor at Chattanooga State Community College. She is also an experienced registered yoga teacher with over 500 hours of training completed. She is currently working on a book on Why Presence Matters in High Quality Learner-Centered Equitable Learning Spaces. We also have Kelvin Thompson. Kelvin is the Executive Director of the University of Central Florida’s Center for Distributed Learning, and graduate faculty scholar in UCF’s College of Education and Human Performance. He developed the open courseware BlendKit course that many of us have taken, and cohosts TOPcast, the teaching online podcast.

Rebecca: This wouldn’t be a complete episode of tea for teaching if we didn’t ask about tea. So Kelvin, our coffee drinker, are you drinking tea today?

Kelvin: I am drinking tea today, Rebecca, this is a mint tea from Tazo. I have to admit, I went looking for my favorite conference tea, which is that orange Tazo tea that I looked everywhere and they didn’t have any.

Rebecca: Ah, a little bummer. Michelle?

Michelle: Well, true to form, I’m drinking coffee and I’m going to admit that I also mixed it with Swiss Miss hot chocolate, [LAUGHTER] a very guilty pleasure on many levels.

Liz: I don’t drink anything hot. So I’m drinking diet coke.

Rebecca: Woo!

Liz: Thank you.

Rebecca: As many guests before you have as well.

Liz: Yeah. [LAUGHTER]

Rebecca: John?

John: And I am drinking an English breakfast tea today.

Rebecca: And I have some very strong Awake tea, so that we’re really awake for this episode.

John: The pandemic spurred a rapid transition of instructional methods and an increased focus on inclusive teaching, and we want to talk a bit about that in today’s session. We’d like to ask the panelists: What were some of the improvements in inclusivity and building a sense of belonging, that you’ve observed during the pandemic? …with particular emphasis on remote and asynchronous courses. And Liz is going to start.

Liz: What I found, particularly in asynchronous online courses, is that I have noticed this has much broadened the ability of neurodivergent students and students who have some kind of disability, especially an invisible disability. And the way that it’s done that is by really forcing us to accept multiple kinds of student engagement. So what I noticed in March of 2020, is that students who had been almost invisible in my face-to-face class, when we came back to Zoom after spring break, I didn’t see their faces, but I heard their voices, if not vocally than in the chat. And I have so thoroughly appreciated that. I also learned from my students that you can change the way you show up in Zoom by getting one of those little lens things over your camera and changing your virtual background. So oftentimes, they would come into a Zoom room, and this would be in a synchronous class, and they would have a different cartoon character of the day. And this is a wonderful way to get to know more about them and their personalities. What I’ve also found is that when we are meeting synchronously, recording the classes is really helpful for a lot of learners. And so, since I’ve gone back to face-to-face teaching, I always open a Zoom room and record it and sometimes students will join by Zoom because they can’t come to campus that day. My partner who teaches math has also started doing this because they found that it’s really helpful for the students to be able to review what they did in class when they’re trying to apply it in their homework or preparing for an exam. The last thing I want to mention is that I teach political science, we always do a unit on civil liberties. And one of the things that I did in person was bring in a prop box and have them do skits where they acted out the precipitating events to major Supreme Court civil liberties cases, and I thought there’s no way we can do this over zoom, right? Yes. And it’s just getting really creative with Zoom backgrounds, with props that they have in their houses. It makes it so much more campy that it’s much more fun, because in person they always like “Oooh, I’m nervous.” In Zoom, it’s going to be a train wreck, okay, we’re just gonna embrace that, and that really creates a really fun dynamic in the classroom.

Kelvin: I would agree with the broad brushstrokes of what Liz said, I would like to broaden it further though, and say that throughout the last couple of years, what I’ve seen in a way that I’ve never seen before is an emphasis on empathy, and what we might call a human first orientation. I was really heartened to see that in a lot of ways in the early days of the lockdown era of remote instruction, and I still see ripples of it now. Two things that come to mind from the early days that are worth a review, if you haven’t looked at him in a while. One that got kind of viral, the so-called adjusted syllabus of Brandon Bayne from UNC, where he got really kind of real and transparent with students and released it out all over for adaptation. And then Nick Sousanis from San Francisco State University more recently had what he called notes on now as a syllabus section that just kind of, in a more encapsulated way, he sort of said that he wants to keep anchoring down to that human-first element, and just keep that a present part of every course’s syllabus.

Rebecca: Thank you, both Liz and Kelvin for giving us some insights into what we’ve already been experiencing and reminding us about some of the strong improvements that we’ve had. Many campuses are moving back to onsite instruction, while also considering how much of their portfolio should be including online options. And while each campus continues to adapt and adjust, how can we maintain the momentum around inclusive practices and avoid slipping back into our old habits? Michelle, will you start us off?

Michelle: And I love the framing here as momentum, because I think that many campuses have generated a lot of great energy around the why of inclusion, the why of equity, the why of justice, and why this is so important. The trick is going to be to follow that energy on with more on the what and how… how do we put that into practice. And I really struggle when I think about it, because our students, they need practice when there’s a new skill, a new way of responding. They need practice in lots of new contexts. And I talk a lot about transfer. And we may remember a skill or develop a skill in one context and we just don’t remember to activate it and carry it through in a new context. And we’re going to need that. We’re going to need to have certain techniques and teaching moves that do become second nature to us and be able to recognize, hey, this is one of those opportunities to put those into practice. So I was just doing a session this morning by a group from the University of Wisconsin. And they talked about, for example, the need to provide lots of concrete examples to faculty like what does this look like? Maybe even in your discipline? So, for example, increased course structure, we know this is proven to be an inclusive teaching practice. So I need to say, “Oh, yeah, this is the place to do this.” The frequent low-stakes assessments, we know that that reduces disparities in opportunity and disparities in achievement across many student groups. And so offering those concrete paths, making sure we know how to set them up, and then showing faculty that we see it when they’re making the effort and rewarding that. We don’t always need that little extrinsic reward, but institutions have to really keep that up if they’re going to see that this carries through, because that’s going to be the difference between institutions that really have that momentum moving forward and the ones that fall behind.

Liz: I agree… [LAUGHTER] with what she said. I come at this from a little bit of a different perspective, because I am in the classroom, or at least in a virtual classroom. But I think the word that comes to mind for me when I think about momentum is intentionality. And I think if we can remember to teach through our values, especially those values that became so crystallized during COVID, that’s a really good first step. And I’m fond of saying that what’s good for students is good for us. So I want us to think about the ways that we prioritized care, humanity, grace with our students, and also make sure we’re doing that for one another and for ourselves. And I mentioned this before, but COVID really revealed a lot of inequities that had been there for a long time. And now that we know that they’re there, we have to be very intentional about ensuring that they don’t just kind of go back to being invisible again now that we’re not all on Zoom together. So those are the things that I’m thinking about. It’s really leaning into our values, not forgetting what we learned, being intentional and doing for ourselves what we have seen we need to do for our students.

Rebecca: That’s a great reminder to think about not just the students, but the whole community, faculty, staff, etc.

John: During the early stages of the pandemic, we saw a lot of experimentation. And we saw the rapid growth of remote synchronous instruction and HyFlex instruction. And one of the things I think many of us are wondering is what roles they will play as we move forward into the future. Helvin?

Kelvin: Well, my crystal ball never was working. [LAUGHTER] It’s not even broken. But here’s kind of what I think is happening and what may continue to happen. I think synchronous online options will continue to be a factor in our digital teaching and learning in a way that it was not before the pandemic. And it is certainly possible that what I refer to as true HyFlex may still have a place as well. It’s just, gosh, it’s hard to pull real true HyFlex off, right? It’s such a design-intensive approach. What I contrastingly refer to as pseudo HyFlex… dual mode, simulcasting, webcasting of classroom experience… that has challenges. It has a place, perhaps, in individual instructor preference. But I’m going to tell you, firsthand from faculty colleagues I talked to as well as data I’ve seen, it’s exhausting. And it’s challenging for students, the what is sometimes touted as student flexibility ends up just becoming sort of a lowering of expectations and come and go as you wish and the intentionality and momentum seems to dissipate. I’m a big fan of intentional design and modalities of choice, and so forth,,,that way, instead. So, I think synchronous is around and I think our mutated modalities are around. And true. HyFlex has a place. But I’d love to see a diminishing of pseudo HyFlex.

Michelle: This is sparking so many of my own thoughts that I’m really feeling in a way validated here. And I’ll echo a lot of this as well. I think that again, in true HyFlex, where I am fully engaging the folks who are all spread out, I’m fully engaging whoever’s in my classroom, and we’re achieving all of our objectives. That really is a lot. And it’s not the technology. It’s the cognitive capacity. And as a cognitive psychologist, I say, “Well, when you practice remembering to read the chat and read the room at the same time, those demands get a little bit less, but they don’t go away. It’s just too complex.” So I think that we are going to have, yeah, the true bonafide HyFlex courses going forward, they need to be designated, they need to be supported in a particular way. So they may not be unicorns exactly, but I kind of see that coming forward. What I feel like I’ve kind of settled into a more HyFlex light, HyFlex infused is, for example, if you’re home and you’re remote, you need to be remote today, I don’t have an elaborate Google doc with a structured discussion maybe for you. But you can follow along, you can send in a participation card, I do give a lot of credit for participation, and so we’re kind of moving to that. I do think that we still have a sense of possibility. I mean, we have definitely gotten those skills, and we will find new ways to use them. But even just the basics, like “Hey, you can record your class meetings.” And I offer that too as an option for catching up sometimes where needed. I really thought that was going to be a disaster for a lot of different reasons going on. I said that’s not going to work. And I will eat those words now. So we have a few of these tools in our toolkit that we can use in this lower key way, I think.

Rebecca: So Kelvin, you mentioned the ability of changing modalities and offering some flexibility here. And the ability for students to choose the modality that they take the course in is just one of the ways that we’ve seen increased flexibility. But we’ve also seen increased flexibility around attendance, assessments, and many other aspects of teaching. How can we continue to support increased flexibility for students without overburdening faculty. I’m really hoping you all have some magic that you can help with.

Michelle: Yeah, so increased flexibility without the overburdening of faculty… When I reflect on this, I think we can borrow from the plus one strategy that you might be familiar with from Universal Design for Learning. Tom Tobin and his colleagues who write about this… the idea being that, yeah, we’re working towards perhaps a very rich environment with many different ways to demonstrate what you know, to take a test, to participate in in a learning activity, but you don’t do it all at once. And I also think, too, that I know that I’ve gotten, I think, pretty adept at finding those opportunities for flexibility that don’t necessarily add more for me to do and I think an example of this would be the way I give exams these days. So during the pandemic, I said, there’s always going to be an option instead of sitting for a traditional test. So I have an option that’s an essay paper with length and scope parameters and so on. But students can structure this. I suggest they often structure it as an email home to your family about what you’ve learned during this portion of the course. I’ve had a few students who have run with it as a science fiction writing exercise, which works great in psychology. So people will report home to their alien commander or home base about what they’ve learned about humans on Planet Terra. And those are, if anything, just a change of pace for me to read. I’m reading the exams anyway. So I’m always about the efficiency and so that’s something that I’ve tried to capture as well. But here too, we have to remember there are risks when we offer these and faculty who do go out on that limb and try it the first semester or two… maybe it doesn’t work perfectly… they’ve got to be affirmed, and they’ve got to be protected especially untenured. Folks,

Kelvin: I feel like I want to report to my alien commander now. [LAUGHTER] “Mork calling Orson, Mork calling Orson,” that’s a deep cut call back, you have to be of a certain age to appreciate that. I agree with a lot of that. I don’t think I disagree with any of that. But I will broaden out a little bit and maybe anchor back, Rebecca, to your prompt a little bit. I personally think we should lean into intentional course design in intentionally designed and created modalities for which student flexibility is the intent. Asynchronous online is probably the most flexible thing we offer outside of maybe true adaptive learning, which is… don’t get me started… that’s another whole tough banana to peel. I need a better metaphor… bananas aren’t that tough to peel… [LAUGHTER] a tough onion to peel, there’s lots of tears. I don’t know… something. And then I think we need to reiterate to ourselves and to our faculty colleagues that there are codified effective practices in each of these course modality domains, like… a shameless plug… at UCF, we host the teaching online pedagogical repository (TOPR), an online compendium of online and blended teaching and design practices. So there’s stuff that we know that are research based, time honored, that work well and benefit students, things like the broad category of learner choice, which I think just echoes a little bit of what Michelle was saying. We don’t have to reinvent the wheel if we lean into those things. And there’s real student benefit for doing that.

John: The disruptions we experienced in education during the pandemic when people were learning remotely affected all students, but disproportionately affected students who are first-gen, students from low income households and minoritized students. How does higher education need to adjust to meet the diverse needs of all of our students, some of which were not as affected by the pandemic if they were in well-resourced school districts and others that were left behind a bit when they didn’t have access to the technology or the resources that better funded school districts had?

Kelvin: Yeah, we could do better. Even here at the conference in which we’re participating here as we record this, we saw even today, student voice represented on stage and I think we can do better with that. There’s knowing who our students are, there are data that we are collecting and could collect that tell us something. But there’s also just attending to students’ personal stories, keeping a human face on the student experience, being grounded in our work there. But broadening further, again, I’m a big advocate of research-based and time-honored teaching practices. And in our digital teaching and learning domain, many of those have been shown to benefit minoritized and disadvantaged student sub-populations. I would do a shout out here to Tonya Joosten’s research review that has its long title. It’s got educational technologies and student success and racial and ethnic groups of interest all in the title. It can be Googled, it’s free, it’s available, but she does a nice job of reviewing and synthesizing the extant literature and making some recommendations from that. And so there are ways in which our online and blended in particular design and teaching practices benefit everybody but in particular, benefit first-gen, minoritized students, and so forth. And here’s a little free factoid… in a little fascinating recommendation. She says, you know, there’s some evidence to suggest that reduced seat time blended courses at the lower-division level particularly benefit disadvantaged students subpopulations and then going into online courses at the upper division in the major kind of courses. Those two things together. You know, it’s stunning, that’s not whiz bang, whirly gig shiny, right? …but it’s just doing the work but as we align that it really has benefits that evidence would bear out.

Liz: I just want to start by echoing something that Kelvin mentioned, which is that if we’re going to serve the students we have and the students that we will have, we have to know who they are. And there are studies of generations and qualities, but I don’t think anything replaces asking the people in your classroom about themselves in a way that is safe and non-threatening, but comes from an authentic place of curiosity. So I do this with my students. At the start of every semester, I ask them questions, none of them are required, but I ask them questions about things like, what kinds of technology do you have? And how many hours a week are you working? And which of this very long list of challenges do you think you might face during the semester? What kinds of things can I do to help you? …just so that I have a sense of who’s in the room, and what might be going on with them. So just yesterday, I was teaching my Zoom class from upstairs in my hotel room, which I was very grateful for, because I’m an introvert, and this conference is overwhelming. So I was happy to have an excuse to get away for three hours to teach. But we spent 20 minutes just asking, “How are you? No, no, how are you?” Not, I’m fine. I’m okay, but what’s going on? And one of my students said, I’ve always struggled with depression, and I thought I had it under control. But the last week has taught me that I don’t. And it’s only because we’re in week six of a seven week class that that student felt like he could say that, and the whole class could say, “Me too.” And those moments, I think that is so critical. And it’s just the humanization that we’ve already talked about, and meeting people where they are, I want to put in a plug for Zaretta Hammond’s book about, I don’t remember the full title, but it’s the brain and culturally relevant responsive teaching. It’s got a lot of really good buzzwords in it. But it talks about how, when the brain is in a state of trauma, or stress, you can’t learn. And so we can talk about all of these things that we can do. But if our students are not in a place to hear it, nothing that we do is going to make a difference. And I think if we’re talking about how to teach the students we have, we have to be aware of that before we can move forward.

Rebecca: So you’ve nicely connected to our next topic. [LAUGHTER]

Liz: …almost like I meant to.

Rebecca: lI know, it’s almost like you knew it was coming. Campuses are seeing a rise in mental health needs in their student bodies, both prior to the pandemic and it obviously continues to increase. And shifting to more inclusive practices is shifting the relationship that students are having with the faculty, just like you mentioned, being able to be more open about some of these things. In my own experience, I’ve seen an increase in disclosure of mental health challenges and distress and the need to refer and actively engage in suicide prevention. These are things that I didn’t need to do five years ago, [LAUGHTER] or maybe I didn’t need to do but didn’t see, but definitely see now. So how can faculty and institutions more effectively respond to mental health challenges facing our learning communities? And obviously, Liz, you kind of started us off on some ideas here. Michelle?

Michelle: Yeah, I’d like to put another book on the radar actually, as well. And full disclosure, I was an editor on this book, but I really believe in it. It’s coming out next year, actually, it’s called Learning and Student Mental Health in the College Classroom, lead authors, Robert Eaton. And it is in this space of friendly, actionable strategies when we do have increased disclosure. I mean, I found too, that Zoom itself is a sort of a dis-inhibiting space, like many online spaces are and going in I should have known that. it’s like on paper, I’ve read it, but then it became very, very real. So what do we do with that? Because the thing for faculty is, we mean this well, but our minds immediately go to: “How do I fix it? Oh, my gosh, do I have to kind of do amateur therapy that I’m not qualified to do?” And no, that is absolutely not what we need to do next. It’s a good thing to be concerned about not crossing boundaries at that same time as we are responding to what students are disclosing for us. So the strategies that I like are those that say, well, let’s start by not accentuating the crises and the stresses that are there. And a few other kind of concrete things… For me, not asking for doctor’s notes. Boy, when I started teaching a long time ago, I was all about the documentation and “show me exactly what happened at the emergency room,” and that type of thing. So now I offer flexibility and many paths to catch up that much like universal design for learning are built in for everyone from day one of the course. So if there’s something that prevented you from coming to class or making that deadline, okay, we can talk about it if you want, but we don’t have to. And you can simply take those paths that I’ve already laid out for you. I think taking the time to empathize, many of us did practice those skills and we can continue to do so. When I get to talk to people who are just starting out as teachers, I say, “You have this big loud microphone, this megaphone to a student’s ear. Your words land very, very powerfully. So you really need to think about those.” I find that my students seem to come to me expecting very harsh treatment and very harsh reactions, when they tell me about what they’re going through. And so I remind myself to simply start with warmth and compassion and human empathy, and a way forward. So that’s something that we can do. And when all else may fail, I say “How would I want my own child, in the same situation, a crisis, which is hopefully temporary and passing… how would I want them to be spoken to? How would I want that email to be phrased? What kind of pass forward would I want for them?” So that’s how I take it.

John: We’re a little behind schedule. So we’re going to ask anyone in the audience to come up to the microphone. One of the issues we haven’t quite gotten to is the issue of preventing burnout. Maybe if Liz could address that briefly while people come up.

Liz: So I want to talk about burnout in a very particular way. Because I think we often think of burnout as a me problem. And I think of burnout as an every one problem. It is a system that is creating it. And so I want to tell every one of you listening, that you are not the problem, and you haven’t done anything wrong. But in order to mitigate burnout, we have to be aware of what our boundaries are. And that often requires getting really quiet, and listening to ourselves. Because we’ve been steeped in this culture that tells us that hustling and productivity is the only way you’re valuable. And that is not true. But you’re not going to be able to figure out what your boundaries are if you’re listening to those voices. So you got to step out of that for a minute, and figure out what really matters to you. And here’s a good way to do it. Think about yourself 20 years from now. What are the things that are going to have mattered about what you’re doing right now? And what are the things that you won’t really care about? Choose to spend your time on the things that will matter to you 20 years from now, and all of these other kind of petty political debates in your institution… because we all have them… that’s not what you’re going to be remembering when you look back on your career. Focus your energy and your care on the things that you’re going to care about over a career and make choices accordingly. I think that’s the advice I would give.

JELISA: My name is Jelisa Dallas, I’m representing the University of Phoenix. My role is as a recognized student organization manager, a program manager. And so my question was, “How do we effectively work with students in a way that’s going to help streamline their purpose as it pertains to connecting with them in the classroom? So a lot of students have a lot of things going on, and how do we streamline that to get them to stay focused and prioritize when so much is going on and around?”

Liz: Thank you for the question. I mean, I think it’s making sure that what we are doing, we’re transparent about why it matters to them. And it’s creating relevance to whatever their goals are. And of course, you can’t do that if you don’t know what they are. So again, you need to know your students, but designing the work for your class, so that it feels intrinsically valuable, I think, is the best advice I can give.

ALI: Hi, I’m Ali Kirwen, I am a course operations specialist with the University of Michigan, we are an all online program, or I work for an online master’s program. It’s asynchronous, we have students everywhere in all different time zones. And we have faculty that care a whole, whole lot about our students. So I’m wondering, as a designer, how can I help encourage my faculty to set boundaries with their students in a way that honors their joy of teaching and interacting with their students, but is working towards preserving them and not burning them out as well? [LAUGHTER]

Michelle: Well, I think that even subtle things like wording choice. So are there things that say over and above, do we give awards for the person who did the most? Or do we give awards for people who did the best? So I think that faculty, especially when they’re new, are really looking for those cues. And so those can be powerful.

Kelvin: What Michelle said… [LAUGHTER] No, what Michelle said but just maybe that underscore and amplify that for a second, I’ve thought about doing this myself, and I just haven’t. But I love the colleagues and maybe some of you are them who have those little statements in the bottom of your email, right? Like, “if you’re getting this email, when you’re not working, don’t feel some sort of obligation to respond right now. I sent it at a time that I was working, that might not be the time that you’re working. And, in a collegial sort of way, we can have that same kind of a vibe, I think, in our course interactions between faculty and students. And then again, wording… I got a note just last night on a book project I’m working on from a colleague who’s gonna peer review. And he said, “I show my respect by being direct and blatantly honest.” And so I think framing is everything. Word choice is everything. And making explicit where you’re coming from without just sort of caving to the implicit pressures and cultural expectations. That’s hard. But it’s important.

Liz: Yes. And women in the academy, we do a lot of emotional labor. And that comes very naturally to me, if you know anything about the Enneagram, I’m a 2, like, I want to fix all your problems, okay. But the way that I do this, because students tell me everything. I think they tell me everything, because they know that I will listen. But what I have learned for myself, and this has been the difference between moving towards burnout and not, is that I am here to listen to you deeply. I am not here to fix your problems. And I will refer you to people who can help you. But if you just need to be heard, I will listen. And sometimes that does get heavy. But I also recognize that if I fix all the problems for all the students, I’m going to be exhausted. And that doesn’t really serve them in the long run. Because they don’t need someone to fix their problems. They just need someone to tell them that they’re okay and that I believe in you, and I care about you. And so I would say that, but deep listening is one of the greatest gifts you can give someone else. And that’s just listening to understand what they’re saying, not to respond. So that’s what I would say. And please never send pictures from the ER, never. [LAUGHTER] You know, students tell them, no ER photos,

John: We always end by asking: “What’s next?” …and we’ll start with Kelvin.

Kelvin: Crystal ball, still not working. [LAUGHTER] But here’s, I guess, my read on the situation, there are more options for people to learn and work than there ever have been before. So I think that we can either meet the needs of our colleagues and our learners, or someone else will when they go elsewhere.

Michelle: What’s next for me, I want to keep doing the absolute best I can teaching my actual classes. I’m just reconnecting so much with that. And I think that’s a good thing for now. And I’m eagerly looking at, hopefully, deeper changes in the academy, also looking for rebuilding online presence. Twitter used to be a big part of my online life and I quit that in May, and saying what kind of connections was this yielding with other faculty, even with students and the big ideas in my field. And maybe I can take more charge and have more agency in that going forward?

Liz: I’m working on a book. So you should all buy it when it comes out. Michelle is the editor, so it’s going to be really good. [LAUGHTER] It’s tentatively called The Present Professor. And we mentioned it in the introduction. But really, I’m just looking for ways where we can create more student centered,e students supportive and faculty well being centered places of learning. That is my passion. And I’d love to talk to any of you who are interested in that.

John: Thank you all for coming. And on your tables, there’s little packets that Rebecca designed with some tea in them, so please take them with you so she doesn’t have to bring them back to Oswego.

Rebecca: Yeah. Thank you all for joining us. And thanks for those that asked questions. And thank you to all of our panelists and we finished on time. [APPLAUSE]

Liz: It is exactly 12:30.

[MUSIC]

John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

[MUSIC]

243. Trauma Aware Pedagogy

Since the start of the pandemic, there has been much discussion about student disengagement in their classes, but little discussion about why student engagement has declined. In this episode, Karen Costa joins us to discuss the role that ongoing trauma has on students and all members of the academic community.

Show Notes

  • Costa, K. (2020). 99 Tips for Creating Simple and Sustainable Educational Videos: A Guide for Online Teachers and Flipped Classes. Stylus Publishing, LLC.
  • Jaschik, Scott (2022). “Provosts Stand Firm in Annual Survey.” Inside Higher Ed. May 11.
  • Thompson P. and J. Carello, eds. (forthcoming, 2022). Trauma-Informed Pedagogies: A Guide for Responding to Crisis and Inequality in Higher Education.
  • Brown, A. M. ProQuest (2017). Emergent Strategy: Shaping Change, Changing Worlds. AK Press.
  • My Fest 2022
  • Brown, A.M. (2021). Holding Change: The Way of Emergent Strategy Facilitation and Mediation. AK Press.
  • Lang, J. M. (2021). Small Teaching: Everyday lessons from the science of learning. John Wiley & Sons.
  • Darby, F., & Lang, J. M. (2019). Small Teaching Online: Applying learning science in online classes. John Wiley & Sons.

Transcript

John: Since the start of the pandemic, there has been much discussion about student disengagement in their classes, but little discussion about why student engagement has declined. In this episode, we examine the role
that ongoing trauma has on students and all members of the academic community.

[MUSIC]

John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca:: This podcast series is hosted by John Kane, an economist…

John: …and

Rebecca: Mushtare, a graphic designer…

Rebecca:: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

[MUSIC]

John: Our guest today is Karen Costa. Karen is a faculty development facilitator specializing in online pedagogy, trauma-aware teaching and supporting ADHD learners. Karen holds graduate degrees and certificates in higher
education; trauma and resilience; trauma-informed organizations; and neuroscience, learning, and online instruction. She is the author of 99 Tips for Creating Simple and Sustainable Educational Videos, and has served as a facilitator for the Online
Learning Consortium, the Online Learning Toolkit, and Lumen Learning. Through her business, 100 Faculty LLC, Karen offers supportive, fun, and engaging faculty support and development to faculty from all over the world. Welcome back, Karen. Thank
you for having me back. It’s been a couple years, believe it or not,

John: It seems like it was just yesterday, it was like right after we got that announcement about campuses shutting down for a couple of weeks until COVID was over.

Karen: I looked back at my calendar, and I think it was April 2, 2020. So early COVID days, there was so much we didn’t know. And here we are two years and change later, still dealing with so many challenges. Yeah, wild.

Rebecca:: …with this very small pandemic. [LAUGHTER]Today’s teas are… Karen, are you drinking tea?

Karen: I feel that I should be, but I’m not. I wish I could say something clever here. I wrote a book with the words “simple and sustainable” in the title. I’m a simple person. I drink water all day long out of my water
bottle. And I have nothing interesting to share. I can say that I’m very proud that I kicked my diet coke habit… not that I’m judging anyone that still carries that. I have simplified [LAUGHTER] over the past couple years, down to water pretty
much.

Rebecca:: And water is the foundation of tea.

Karen: Oh, there you go. Thank you. [LAUGHTER] I feel better?

Rebecca:: How about you, John,

John: I have something not quite as simple, but pretty close. It’s just a simple peppermint tea today.

Rebecca:: That sounds good. Sounds like the perfect kind of tea for the day, I have a hot cinnamon spice for the day…

Karen: Interesting.

Rebecca:: …which is not my normal choice.

John: When we last talked to you, as you noted, it was very early in the pandemic. And we talked about trauma-informed pedagogy during what we hoped would be, as

Rebecca: said, a relatively short experience. But now we’ve had a little bit more experience with this pandemic and with trauma on the part of pretty much everyone involved in higher ed or in anything else in the world.
So we thought it might be good to revisit the issue of trauma-aware pedagogy. It might be helpful if we start with a review of what’s meant by trauma-aware pedagogy.

Karen: Yeah, it’s surreal that I’m coming back here a couple years later to talk about this. And it’s strange that so much has changed and also it feels like so little has changed as well from a couple of years ago. So
it’s wild… this work. When I spoke to you in 2020, I had been doing this trauma-awareness work on a much smaller scale. And to be honest, I had felt like there really wasn’t a ton of interest in it. I would find other people who are interested
in it and get so excited: “Oh, you want to talk about this.” And then the interest level soared. And I have been sharing this work with so many educators over the past couple of years. And they have helped to inform the way that I think about
trauma-aware pedagogy. So it’s been really wild. In short, in honor of, again, keeping it kind of simple, trauma-aware pedagogy, for me, it’s about looking at trauma through the lens of pedagogy and looking at pedagogy through the lens of trauma.
It is not about being a clinician or aiming to be a therapist for our students. I am always very clear about that with people. We want to have a very clear scope of practice, very clear boundaries. I am not, certainly, a clinician. However, pedagogy
is my area of expertise. So I work with faculty to help them develop a fundamental awareness of: what is trauma? We hear that word tossed around, what is it? And how does it show up in our classrooms? How does it show up on our campuses? It shows
up in our relationships, it shows up in our relationships with colleagues, with administrators, with students, and how does it impact students’ ability to learn? And we can work around that. There are strategies that we can use in our classrooms
immediately to help address some of those things. Certainly one of the things I would add is that I’ve been talking more about this concept of collective trauma over the past six months or so, really with this idea that, again, as you mentioned,
this is still ongoing. And there is really, in my awareness, there is no end in sight. And we see this intersecting with so many other social ills and challenges and climate change. So we are being called to ask questions about the very fabric
of society and higher education. So I’m absolutely still talking to folks about the impact of trauma on student learning and in your classroom. And also, I would say, now, much more of my work is around this idea of collective trauma, and what
is the future we want to create for higher education and the world? That wasn’t very simple, but… [LAUGHTER]

John: …it’s a relatively complex problem.

Karen: Yeah, I did my best.

Rebecca:: Maybe we can start with a little bit of conversation about the impact that trauma has on student learning and some strategies we can use in the classroom and then move up to these bigger institutional kinds of
conversations and system conversations.

Karen: Yeah, absolutely. So, trauma shows up in the classroom… one of the primary ways is how it influences what we call executive function. So those are things like focus, concentration, time management, the ability to
prioritize… Did I already say decision making? …if not, that’s one of them. So we talk sometimes about executive function skills as the little CEO in the brain who is directing everything. And trauma really puts a stress on those executive functions,
our brain actually diverts resources away from executive functions toward survival mode. And I always remind people, that’s really not a bad thing at all, right? That’s why we’re still here, because we learned to focus on our immediate survival.
That is why we’re still here. However, in higher education, when people are focusing on their very survival, that certainly impacts their ability to succeed in that traditional higher education learning environment. So we can come at this from
a lot of different angles, that, again, as I was just talking about, that really begs the question about what is the higher end of 2022 in the future going to look like but in the immediate, what I’ll say is that faculty can do things like simplifying
their messages, not sending out huge info dumps of information, being very mindful about not overloading students. We can offer appropriate supports, such as task lists for each week of a course. Students and faculty that I work with and me, we
love checklists. So things like that can be very helpful. When people are having a tough time deciding “what do I work on next?” …offering, for example, videos with assignment tutorials, to clarify expectations, being flexible with deadlines,
oh, this is such a big one. It does and doesn’t baffle me. There were formal policies put in place in 2020. Faculty were told you really need to take these late assignments, we need flexible late policies, we move toward pass fail. We are two
years into this pandemic, we have report after report after report about the mental health challenges that people are facing… life threatening mental health challenges. And those policies, those flexible learning policies vanished, probably sometime
around spring 2021 or early 2021. And that’s wild to me, like it’s just completely out of alignment with all of the [LAUGHTER] science of learning and the realities of the mental health challenges that folks are facing. This is difficult stuff
to talk about. I literally was just reading a report an hour ago, we just saw record numbers of overdose deaths, looking at the 2021 data. This is the context in which we are all learning. So anything we can do to be more flexible, to be more
supportive, to direct students to additional resources, is going to relieve some of that burden. We cannot do it all, we cannot fix trauma writ large with our pedagogy. I do think we can help to mitigate it. At the very least we can be a kind
word in the midst of this storm for our students.

Rebecca:: There’s a lot of conversation happening about disinterested students. But what you just described, Karen, I think is what faculty are responding to… the inability to plan and make decisions and manage time. And
that comes across as being disinterested in learning, but maybe it’s just not being able to function in our current system.

Karen: I would argue that we are functioning in the way that we were designed for lack of a better word in that we are focusing on our very survival. So one of the analogies that I give people is: if you’re teaching and
a building in this building catches on fire and your students are all running out of the door, and you stop and say “Why aren’t you focusing on my lecture? Why aren’t you focusing on this group activity?” or “We’ve got a big test coming up. We’ve
got a review session right now, what are you all doing? Where are you going?” That is the mindset that so much of this student “disengagement” framing and discussion and discourse comes from. Why aren’t students paying attention to these things
that are not related to their immediate survival? And instead, they are very interested and focused on these things that are very much related to their immediate survival. And when you frame it that way, I think it helps people… well, people who
are willing to face that reality. To consider it in a new light, it feels like we’re blaming students for running from a burning building, for focusing on their very survival. And I would add, we are then putting a pressure on faculty and staff
to put out a fire with their pedagogy. Whether you’re in the classroom or teaching outside of the classroom in a tutoring center or a library, it seems that there is this energy of what teaching strategies can you use to stop students running
from this burning building. And again, we’ve got these students whose very fundamental human rights are being stripped from them, and a huge increase in eco-anxiety, which another way we can frame that is, eco-anxiety is looking at the reality
of climate change and our general failure to act on that. And we wonder why students are not interested in the upcoming exam. I think students are interested in the realities of their lives, and that higher ed is going to have to figure out how
to speak to the realities of our lives.

Rebecca:: I think related to that is also the reality of faculty lives.

Karen: Yeah.

Rebecca:: There’s a lot of focus on conversation on supporting students and not necessarily on focusing on supporting faculty, staff, and all the people that make higher ed run.

Karen: Well, if I may, this morning, there was some data that came out from Inside Higher Ed report, I think it was called the Provost Report, I’m sure we can put it in the show notes. And something like only 4% of Provosts
interviewed said that they strongly agreed that there was a specific plan in place to support faculty and staff mental health. Only 4% strongly agreed with that. How is that not 100%. We have seen this coming…. again, I see a report every day
that is talking about faculty burnout, student burnout, broader mental health issues, and this is not being addressed on campus by our leadership. I really see my work is at the intersection of faculty and student success. And this is a really
big challenge. And to be honest, I am increasingly telling faculty and staff to stop investing their time and energy in places and people who are not investing in them, and to think about how they can create smaller, more inclusive spaces and
communities, regardless of what their administration is not doing [LAUGHTER] in order to protect their wellness and to start working toward creating a better, more inclusive, future for all of us, because so much of our leadership just is not
showing up to do that work.

John: I think one of the reasons why the official policy on campus is to back away from the request for faculty flexibility with deadlines and so forth, is a recognition that faculty have been overwhelmed. But yet, I think
a lot of faculty are still being quite a bit more flexible, and that adds to the stress that they’re dealing with. Because when you have lots of students turning in lots of work at random times, it makes work a little bit more complicated. Do
you have any strategies that might work well for faculty who are trying to be flexible, but still trying to find time to deal with their everyday stress?

Karen: I’m so glad you brought that up. Because yes, absolutely. I agree with you. And I want to come at that from two angles. And I might forget the second as I’m talking about the first. But, the first thing I want to
say here is that institutions could choose to invest in supporting faculty through reducing their course loads and reducing class sizes. Now I know some people that are listening to this just said, “Oh my gosh, Karen, that’s never going to happen.”
It could happen. We make choices about our values through where we invest our time and energy and money. And if your institution, for example, is invested in, I don’t know, I’ll throw out proctoring technology and spending tens of hundreds of
thousands of dollars on these tools that we have increasing amounts of data that they don’t even work, number one, and that they do harm to students, particularly students of color, and students with disabilities. So If your institution is investing
in those, they can certainly choose to re-invest instead in creating systems and structures that allow faculty to have more time to do the work of inclusive teaching, which includes adapting to deadlines and giving students flexibility. It doesn’t
mean you get rid of deadlines, it doesn’t mean you get rid of structure. It means that we meet students where they are and help them as best we can. I want to direct my answer first to leadership and say if this is something that research and
science is showing us that we need in light of the findings we have right now about this mental health crisis in faculty and students, then start investing in faculty and students. So the second thing I would say is to the faculty: we cannot sit
around and wait for leaders to do what is right, we have to act in this moment with what we have. So I’m taking a breath here because there’s so much work to do. And I’m just watching people continue to suffer and struggle. And it seems like the
theme is that leadership is not showing up for people. And what people tell me, time and time again, is that my institution has betrayed me, it has failed me, and I have just lost faith. Okay, I had to get that out. What I invite faculty to do
is to do what they can. So trauma-aware teaching is not self sacrifice. So it is not: “I am going to make myself sick, or put myself into worse burnout or into burnout to take care of my students” …because that in the long run does not take care
of your students. That means that you’re not able to do your work, and you’re not able to support your students as effectively, and we don’t want that. So the first thing that I tell people about trauma-aware teaching is that we have to take care
of ourselves. That is our responsibility as humans, that is our responsibility as educators. And this is murky and messy, but we do our best to take care of ourselves. We say no to whatever we can, perhaps, that doesn’t immediately impact our
wellbeing or our students wellbeing. And we focus on what we can do. We find supportive communities to talk about this in a real way, to talk about the hard stuff. I have been part of communities of faculty who have been able to show up together
and just cry at what is going on and listen to each other and listen to each other’s family stories and life stories. And then we carry on with the work of teaching. So do what you can, this is not about being some perfect teacher, there are things
I could probably do to be more flexible and inclusive, that are just not within my bandwidth. I have a book chapter coming out in a book called Trauma-Informed Pedagogies about this concept of a scope of practice for educators. And I think that
might help some people to put a very practical structure around this. And what it really causes us to ask is: “What belongs to us?” and “What are we qualified to do?” amd “What is not ours or what can I refer to somebody else?” But we cannot do
everything for everyone. We can do the best that we can where we are and continue to take care of ourselves. And I know that so many faculty are doing that already and have been doing that. So, know that it is not your fault if your institution
does not invest in supporting faculty and students. Do what you can where you can and take care of yourself.

Rebecca:: I love that advice. I think there’s some struggle, though, probably for faculty, depending on their position… that some faculty can easily do that and others can’t or can’t do as much or can’t be as flexible
because of their own circumstances. And then students say: “But XYZ faculty does this. Why can’t you do it too?” Do you have some advice for how to handle some of those situations and to support one another?

Karen: Absolutely. So I’m an adjunct myself. So I think that would be one category of folks that we might be talking about here. I have chronic illnesses, I have disabilities, I have ADHD. And I also carry many privileges
that protect me from some of those particular challenges. So again, we can only do what we can do where we are with what we have. In that case, depending on your relationship with those students or with your students in general, one of my pieces
of advice is to talk to and be transparent with students. And perhaps I would have a conversation with them about how faculty, in general, are not always going to teach in the same way and the pros and cons of that. And I also might enlighten
them into the fact that different faculty have different resources at their disposal and different expectations. I would start by being transparent with students. And then I would certainly, to the extent possible, be raising my hands… I say that
to people a lot, raise your hands to whatever extent you can with what power you have, to administration, in meetings,amongst leadership to say this is the reality of what is happening. This is what my students need. This is the bandwidth that
I have to give it to them and the limitations that I’m facing them. And we need to invest in faculty and students. The more of us that are pushing for that… Do I expect them to listen? No, but I long for the day when they will. And I will continue
to ask, for as long as it makes sense. And the other thing I would say is to faculty who do have that privilege and power, we need your voices to be advocating for us on campus. So we need you to be calling for an investment in faculty and students
in a way that supports the least resourced among us.

John: Over the course of the pandemic, faculty became much more aware of student trauma that had always been out there, but it became so much more obvious. Do you think that’s something that faculty will carry forward
into the future, or as we move more to traditional classroom teaching, will people forget some of the inequities that our students face?

Karen: I would like to believe that we are facing a future where we will have the luxury of forgetting, I do not think that is the future that we are facing. If I’m being completely honest, I think that what’s coming is
going to be… I’m mindful of saying this… but I think that what’s coming in terms of climate change is going to make the past two years look not as difficult. And they were incredibly difficult. I think we are going to face increased challenges.
I say to people, pandemics are a symptom of climate change, we can expect more and more intense and more frequent pandemics, in addition to all of the other life threatening, species threatening, impacts of climate change. So I don’t think we’re
going to have the luxury of forgetting, I will say that the vast majority of faculty that I work with are incredibly caring, are curious about what they can do to support students. That’s not where my concern lies. I’ve been reading a lot of the
work of adrienne maree brown. She talks about and writes about a system called emergent strategy, and it’s about shaping change. And I’ve been really diving into her work, thinking about how do we shape change in higher education. And one of her
mantras is “small is all.” So we get together in these small communities. And we make these small choices and changes, whether it’s raising our hand and a meeting, or giving a student an extension, and we recognize that every small act matters
and builds towards something bigger. And the faculty that I work with are doing that work right now. What I’m trying to figure out is where do we go from here? If our leadership and administration are focused on this idea of “it’s post pandemic,
it’s the new normal, everything’s wonderful, everybody’s back on campus, isn’t this great?” …and they are refusing time and time again to address the realities of our lives. Where do we go from there? And again, I’m increasingly finding myself
telling people: “think about where you are investing your time and energy, and if that makes sense for our current reality and the future that we want to create.” And I hope that administration and leadership will start to get on board more with
that. I think faculty and staff, by and large are, with some exceptions, are already doing so much of that work.

Rebecca:: Karen, what’s the future that you want to create?

Karen: You know, I’m hosting a workshop on this, part of My Fest 22, a group of educators are putting this together. And we’re gonna get together for 30 minutes, because small is all. And we’re going to talk about emergent
strategy. And one of the questions is: “What is the higher education that we want to create?” I will say that as somebody who is fairly newly diagnosed with ADHD, that I have been part of communities in the past couple years, with fellow ADHD-ers
where we get together online, which is accessible for me, and we ideate and we create and we’re weird, and we’re wonderful, and there’s not really these rules and boxes that we’ve so long been forced into. And it’s just like an explosion of creativity
and goodness. And I was at a conference recently. There was a lot of sessions, it wasn’t for ADHD folks, but the session I went to was about ADHD folks. And later in the day, the conference organizers said this was our most engaged session. One
of the things I think about is having our ADHD learners, our disabled learners, our neurodivergent learners, really centering them in the future of higher education. We are the ones who are coming up with new ideas. We are the ones who see connections
between ideas that other people, neurotypical people, don’t see. We are the ones who have often suffered greatly and been let down by institutions and been so savvy and strong in adapting and figuring out how to do it with no support. And I would
love to see a higher education that starts to center these learners and these educators. Because the sky is the limit, there are no bounds to our brains. So I would love to see a higher education that does that. An example of that: I like to go
really big and out into outer space and then bring things back down to planet earth for people. We have long had these centers for… sometimes they’ve recently been called Centers for Disability, but they were long the Disability Center, Center
for disabled students, different names, but they’ve been focused and grounded in that accommodations model. We’re starting to see centers for neurodiversity pop up. And they are not just for students who have a formal disability diagnosis, they
are for all students, because we need to educate non disabled or pre-disabled folks. And we need to educate folks without learning disabilities, about the gifts and challenges of these populations. And they are centered around… I use the term
strength-based, challenge aware, so they’re not deficit based. And I really think these could be sort of hubs for a new, brighter, more colorful, more interesting, more inclusive, higher education. They are few and far between right now. But when
I talk to campuses about ADHD, people get very excited about this idea. I was at a workshop with a school in New Jersey a couple of weeks ago, and someone said, “I’m starting that on this campus.” And I was just like, “Oh, my gosh, this is emergent
strategy.” This weird lady named Karen showed up to talk to your faculty, and you got this idea. She learned it from somebody else. And now this person feels motivated to create the center on their campus for neurodivergent students. What could
be next? Those are the reasons to be hopeful when we see those small connections and people sharing and building off of each other’s ideas. And I could go on and on, but that was the first thing that popped into my mind for a future for higher
ed. So I’m gonna trust that it came into my mind for a reason. But there’s so much there. And I think that question is really important for everybody to ask themselves. So I’m glad that you asked me. Thank you.

John: Could you comment a little bit more on the focus that many faculty and administrators have had concerning student disengagement during the pandemic?

Karen: Yeah, my primary goal is to really help us reframe this idea of student disengagement, which often is equivalent to student blaming, and putting the weight of the world on faculty and staff. As I mentioned, that
Provosts’ report, I have never, other than when it came out of my own mouth, heard anybody talk about provost engagement or provost disengagement, I would like to see that on the cover of the Chronicle, or on the front page of Inside Higher Ed.
Why aren’t we talking about that when only 4% are saying we have a concrete plan in place, which leads me to believe 96% aren’t doing that work. So let’s talk about provost disengagement with the realities of students and faculty and staffs lives,
I would like to have that conversation. So we got to be curious about the systems here. Why are we so hyper focused on this conversation about student disengagement? One, we got to reframe the fact that students are very engaged in taking care
of themselves and their families and communities. And why aren’t we focusing on leadership and their engagement? Higher Ed doesn’t live in a bubble. What about our elected representatives engagement with the reality of students and faculty and
staff lives, the judicial systems engagement, we could go on and on here, but we zone in on students, and we blame students and then again, we wonder why faculty aren’t putting some pedagogy on it to fix it all. So that was the main thing I want
to invite people to think about is whenever you hear that phrase, student engagement or student disengagement, to think about systems, to think about power, to think about whose engagement we aren’t talking about, and to be really critical and
thoughtful about that conversation,

Rebecca:: I really agree with you, Karen. I’m always thinking about the design of things as a designer. And so what was this designed to do?

Karen: Yeah.

Rebecca:: …and what does it support? And how does the design need to change if we want things to change?

Karen: Right.

Rebecca:: …but we have to be willing to redesign.

Karen: Yes, I love that. And I have that design background as well. And we have to be willing to redesign. Is this the higher education that we need in this moment in time? That’s a scary conversation to have. I’ve been
prepping a workshop and one thing I have in there is what I’m calling “the great letting go.” But I think we’re going to have to let go of some really deeply held attachments in higher education and in our teaching, to redesign for the world that
we have now for the students that we have now, for faculty and staff. We are entering into what I suspect is going to be a really intense volatile era. And all hands need to be working toward, again, creating, imagining this brighter future. And
I’ve been saying this a lot lately, higher education was built to exclude me, it was built to exclude, I would say, most of us who are currently teaching and learning in it. And so many of those systems and structures that were built around exclusion
are still how we do business and how we teach and learn. So I talked before about where are you going to invest your time and energy? I’m very careful lately about where… it’s something I learned in the pandemic, and I had learned it before, but
I learned it even more. Where do I have power? Where don’t I have power? Where do I want to invest my time and energy? Who do I want to spend time with? Who do I want to learn with? And I want to be with people who are looking to create that more
inclusive, more colorful, brighter, higher education.

Rebecca:: I think there’s probably many of our listeners who are ready to do that too. [LAUGHTER]

Karen: Oh, absolutely, absolutely.

Rebecca:: There’s many of us that would like to see change and are working towards change, so we’re glad that you’re speaking out, Karen.

Karen: And that’s why I have adrienne maree brown’s books next to me. Sometimes I just hold on to them, adrienne maree brown’s books: Emergent Strategy, and then I recently got her book Holding Change. So I think one of
the critical conversations we can be having right now is how do we shape change? That is a question that adrienne maree brown is asking. How do we work toward this higher education that we want to create and a world where people all have enough,
and where everybody can show up as their weird and wonderful selves and be supported and learn together? And do that in service of not only humanity, but the entire planet and all species. What does that look like? And emergent strategy is a tool,
it’s a tool to help us shape change. When you’ve got no resources, when you’ve got an administration that does not seem to be willing to acknowledge these realities, people who are interested in protecting the elite, rather than opening up these
systems, what are you going to do? How are you going to move through your day? And I feel like why I’m so drawn to emergent strategy is it gives me answers about how to do that work. Small is all. What can I do? What small thing can I do to move
this idea or conversation or energy forward in this moment. And I do the next best thing. And that’s been so helpful for me.

Rebecca:: I love the idea of taking these small steps. It makes it much more manageable. Yeah, exactly.

John: And making small changes that make your classes more inclusive so that they do work for everyone, no matter what challenges they face, can do a lot to help our students.

Karen: Absolutely. There’s a book series, I know Jim Lang, and I think Flower Darby did it online, called Small Teaching. So these ideas are out there, they’re circulating. And I think the more of us that are gathering,
again, in these smaller, inclusive communities. Divest from the spaces that are not supporting us, take your time and energy away from those and put them to where this work is already being done. So many of our marginalized communities have been
doing this work for centuries. Let’s invest our time and energy more mindfully to intentionally shape change in higher education.

John: It’s also very similar to Tom Tobin’s notion of the “plus one” strategy, make small changes and do it incrementally and it can add up to a much larger change over time.

Karen: Yeah, and we can do that in our classrooms. And I think we can also do that in this broader work as advocates for higher education as a whole and moving again toward a more inclusive system or redesigning the system,
as we just said: plus one, small teaching, emergent strategy. We have systems in place that we can look to to do this work.

Rebecca:: Culture changes when the people involved in the culture make a change.

Karen: Yes.

Rebecca:: So we always wrap up by asking what’s next?

Karen: I have some fun things planned coming up. Again, I’ve been really focused on doing the work that just feels right in my body and that has a spark. I mentioned that emergent strategy workshop coming up. I am the,
I guess, person who will be welcoming people but not actually facilitating a Zine workshop. Remember Zines from the 90s? We’re going to get faculty together to do that work. And I also have imminently, hopefully, some really cool workshops around
what we’re calling climate action pedagogy or CAP for short. So helping faculty to infuse principles of climate action into their classroom. It will involve if you couldn’t figure it out already, it’ll be relying on principles of emergent strategy,
which is really exciting. And then I’m taking time off this summer. I’m very excited for that and protective of that time. So, good stuff coming up, again, very focused on small communities, supporting faculty and students, investing in faculty
and students, and doing whatever small thing I can where I am. I don’t know what’s coming, I get absolutely overwhelmed at times, and hopeless at times. And what I find really is critical for my mental health and for my work, is to just ask that
question, take that time to feel that way, and then to ask that question: “What can I do? What small thing can I do?” …and the future is really quite terrifying, but what I’ve realized lately is that I’m gonna go out swinging and fighting. And
I’m not certain about really anything, but I know that I’m going to do everything that I can, while I can to make this world a better place.

John: We very much appreciate all the work that you’re doing.

Karen: And to you all I want to say that, I was sharing with

Rebecca:, earlier, I’ve been working on a podcast, it’s going to be 10 episodes, and I know how many episodes you all have recorded, and I knew it was going to be more work than I thought it would be. But it’s definitely
like that, and then some. So thank you all for investing your time and energy into holding this space for educators. And I have a new glimpse into how much work it is. And we so appreciate all of the work that you do.

John: It’s a lot of work, but it’s also a lot of fun. And we get to talk to some great people like you.

Karen: Good.

John: Thank you.

Rebecca:: Twice. [LAUGHTER]

John: Three times.

Rebecca:: Three times, yeah.

John: Actually, we first talked about 99 Tips for Creating Simple and Sustainable Videos….

Karen: Oh my gosh.

John: …which is something that our faculty have loved.

Karen: Okay, that was lost in the pandemic brain. So that’s interesting. People send me things that I’ve written or said, and I go: “That’s really nice. I have no recollection of that, but it’s really nice.” [LAUGHTER]
Our brains make choices. [LAUGHTER] Thank you. Third time’s the charm. It’s great to be here with you again.

Rebecca:: Well, thank you so much for joining us. We always appreciate having you and value everything that you do.

Karen: Thank you.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca:: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

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224. Student Mental Health

Faculty everywhere have been observing an increase in student reports of mental health issues during the last few years. In this episode, Katherine Wolfe-Lyga and Kyle Dzintars join us to discuss how faculty, counseling centers, and institutions can work together to better support our students during challenging times. Kate and Kyle are both New York State Licensed Mental Health Counselors. Kate is the Director of the Counseling Services Center at SUNY Oswego and Kyle is a Senior Counselor and coordinates the Counseling Outreach Peer Educators program at SUNY Oswego.

Transcript

John: Faculty everywhere have been observing an increase in student reports of mental health issues during the last few years. In this episode, we discuss how faculty, counseling centers, and institutions can work together to better support our students during challenging times.

[MUSIC]

John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

[MUSIC]

Rebecca: Our guests today are Katherine Wolfe-Lyga and Kyle Dzintars. Kate and Kyle are both New York State Licensed Mental Health Counselors. Kate is the Director of the Counseling Services Center at SUNY Oswego and Kyle is a Senior Counselor and coordinates the Counseling Outreach Peer Educators program at SUNY Oswego. Welcome, Kate and Kyle.

Kate: Thank you.

Kyle: Thanks for having us.

John: Today’s teas are:

Kate: Well, I’m drinking an offshoot of tea. I’m drinking kombucha.

John: Ok, that’s tea.

Rebecca: That is a first on the podcast.

Kate: Oooh, [LAUGHTER] yay.

Kyle:Nice. [LAUGHTER] I’ve got a nice Jasmine green tea.

Rebecca: Oh, that sounds nice. I wish I had that. But I do have a very nice Yunan jig, which is a black blend.

John: I think we do have some Jasmine green tea in the office, if you want to stop by sometime.

Kyle: There you go. [LAUGHTER]

John: And I am drinking Tea Forte black currant tea today.

Rebecca: Ah, back to an old favorite. So we’ve invited you here to discuss the growth in mental health challenges facing college students. Can you talk a little bit about this increased mental health issues that we’re seeing?

Kate: I’m glad you started with this, because I will tell you that this is almost a source of debate in the counseling center community because, in some ways, we do know we’re seeing an increased reliance on counseling. We’re having capacity issues, students are really utilizing us and asking for more and more. That said, we’ve asked them to do this. We’ve worked over time to reduce stigma, create new access points, find ways to connect with students and make it really accessible for them. In addition to that, students come out of K through 12 and they’ve always had somebody that they can drop in and talk to. It’s not necessarily the same intervention as a licensed mental health counselor might offer or a psychologist or marriage and family therapist or a multidisciplinary team. But students rely on confidential resources. And again, we’ve asked them to do this.

Kyle: I would add to that, too, because I think as it becomes more normalized, especially in younger populations, it’s easier for them to seek services that they know are available to them as they move into academics and college life and going through some of those transitions. And obviously, that’s a big change for a lot of people. So, yeah, the more we’ve talked about it, I think the more normalized it’s become and the more people will seek it out.

John: My that also have made it easier for people who might have had anxiety issues or other issues that might have prevented them from considering college to be willing to attend college, knowing that there’s more support.

Kate: I think that’s a really good point, John, because that is something that, just generally speaking, the folks who are coming to college are not the folks who are attending college 20, 30 40, or 50 years ago. And so, yeah, to that point, we do have people who are coming in with different kinds of stressors in their lives, certainly coming from different backgrounds… the academy, not necessarily being set up to meaningfully support those students. The adjustment aspect that Kyle had mentioned, there’s the normative adjustment, and then there’s almost like this systemic adjustment, that’s another layer added on there.

Rebecca: We saw the pandemic increase awareness of many things about our students over the past couple of years… weird to be saying a couple of years now, but it’s kind of where we’re at. So, things like poverty, unstable housing, food crisis, all kinds of things that weren’t visible to us necessarily before, but were still there. Are mental health challenges one of those things that maybe I’ve just become more visible?

Kate: I think perhaps. I also think that it kind of maybe ties to the tipping point aspect of things that just there’s so many stressors that we can adapt to. And then adding in the uncertainty of a global pandemic, which I think I feel pretty confident saying that everybody has experienced this profound sense of uncertainty that’s really destabilizing. And I think the impact of isolation and so you start layering these things on and they become, to some folks, insurmountable, at least with the coping skills that they already have.

Kyle: And I feel like a lot of those additional pressures that people are feeling… I think of students who are taking care of family members during the pandemic or who just have concerns about immunocompromised family members. There’s a lot more of that pressure that’s been applied that people are carrying into their normal activities that they would have been doing pre-pandemic. And I feel like that has made it so much more to carry on your own. And I think that’s led to a lot more conversations about mental health and us kind of acknowledging some of the systemic and societal factors that have played a role in people’s mental health, their anxiety, their depression, and how they seek support.

John: How does the rise in these issues due to the pandemic and many other factors that have been occurring… how does that affect student’s ability to learn and being successful in college?

Kate: I think a lot of people end up being familiar with Maslow’s hierarchy of needs, and I think for some… maybe a little passe… but, I think there is this element of being able to look at some of our basic needs. And if our basic needs are being overburdened, or they’re deficient, and we’re just not getting them met, the ability to cognitively engage in the classroom, to be able to manage all the sensory information of what’s happening in the classroom… in addition to the whole idea that we shifted our students online in spring of 20, many of them continued throughout the following academic year with that mode of instruction, and then shifting back into the classroom and trying to manage… just, again, the adjustment aspect of it, those things increase the difficulty, of course.

Kyle: For sure, and I think it also has created so much to manage and keep organized for students. So I think of the students who moved online, then the class was supposed to come back in person, but then it moved to a hybrid, and just having to figure out all of the different ways to manage the changes, the expectations, and to keep up with all of it, while they’re still worried about their own safety, possibly family members, possibly holding a job. So it just becomes a lot that they have to juggle and keep track of. And you can see where organizing that and just mentally keeping track of all that becomes anxiety provoking for a lot of people. And it makes it difficult to focus and concentrate on specific tasks, because there’s just so much that you have to be attentive to at one time.

Kate: One other thing I’ll just mention, too, is so much coming down to where expectations meet reality, particularly this semester. Most of us return to in-person services, in-person learning. And I think the expectation was that we could resume some sense of air quote, normalcy. And I think most of us have found that very elusive. I think the uncertainty remains, it’s just about different things right now. And the impact of that it’s a heavy load.

Rebecca: I know that in my own interactions with students in the past semester, more so even than the first couple of semesters during the pandemic, students have just disclosed that they feel frozen, they just don’t even know where to begin and aren’t doing a lot of things outside of class because they feel very overwhelmed. What can faculty do to help students reduce anxiety, reduce stress, and find paths forward, [LAUGHTER] so that they do feel like they can manage and have a little agency in what they’re doing.

Kyle: I think for a lot of faculty members, it’s kind of just naming what everybody might be experiencing, I think we have to call attention to it and accept that it could be a normal experience for a lot of people in the room. And I think that eases some of the pressure and uncertainty that people might have, entering into a classroom. One thing that I’ll mention, I’ve heard from a lot of students that they expect themselves to be back to normal at this point, and they don’t understand why they’re struggling with motivation, concentration, with feeling like they can handle the work that they’ve been able to handle before. So I think just having classroom discussions, even at the start of a semester, that says things are different right now. And if you aren’t doing things up to the way that you’ve been doing them, or that you are feeling a lack of confidence or uncertainty, to just be able to seek support, reach out to a faculty member, just to acknowledge what’s going on. And I think being open to that, as a faculty member, is really important. But, I also think of just those little things that we can do in a classroom setting, maybe practicing some kind of grounding technique just at the start of class, let people get settled and feel like they’ve entered into a space that can be calm and settled and focused, because a lot of us are coming from different places, and students carry a lot of that busyness into those rooms and spaces. So if we can at least create a sense of calm, and let’s settle into this space, to be here and now, I think that can be really helpful.

Rebecca: Kyle, it’s really interesting that you mentioned that grounding activity. I’ve been teaching synchronously online, and students were really craving a way to transition into that space. And so we were just doing more social get-to-know-you kind of activities, or just ways to build community at the beginning of class. And in their end-of-semester reflections, many of them indicated that that was really helpful to them.

Kyle: Yeah.

Rebecca: …and they also mentioned the exact other thing that you said, which is acknowledging that many people are struggling with mental health and normalizing that. So both of those things students provided a lot of feedback to me on at the end of the semester. So it’s really interesting that those are the two things that you just brought up, Kyle.

Kate: And I think it’s so validating. In the classroom, generally speaking, the professor has the power in the room. They have the evaluative responsibility when they’re conducting the class. And having the person in power validate the experience: “This is really hard. This is really difficult…” …is just so affirming, I think as, well. So that normalization, but the validation too. And one other thing I’ll just mention that is connected to this is when students are exhibiting certain things and faculty maybe just aren’t quite as comfortable being able to have more social connection in the classroom and create some of those experiences. I think being able to participate in like a QPR training and be aware of useful language and referral sources and those types of things, can even help the instructor to set a tone in the classroom that they’re prepared to attend to the needs that come up in a different way.

Rebecca: Kate, for people that aren’t familiar with QPR, can you describe what that is?

Kate: QPR stands for Question, Persuade, Refer. And in January of 2020, SUNY Oswego was awarded a federal grant for suicide prevention. And it’s really about building infrastructure at the college to prevent suicide. So, one of the project goals was really to get as many people trained in QPR as possible. It’s a 90-minute training. We have 24, I think… 27 maybe… instructors across campus. So we have Associate Deans, department chairs, counselors, support staff, we actually have, across the line, QPR instructors, I think represented in every college and all but one division of the college. It’s really accessible. Some department teams have done it, some people have just elected to sign up for it. We have some students trained in it. So lots of opportunities, and folks can reach out to us in counseling, and we’ll get you connected. If you’re interested in training, we’ll get you connected to the person who’s coordinating the training for us.

John: That’s really helpful on the Oswego campus. But is that also going to be true on most other campuses? Is this a national program that is likely to be available many places?

Kate: It is likely to be available in many places. So QPR is a nationally recognized program. And it’s one of many programs that campuses may choose to sign on to for suicide prevention, and this like gatekeeper type of training. But the SUNY system also has the same kind of grant. It’s just at the state level one in partnership with the New York State Office of Mental Health. And so they’re also offering QPR online that’s available to other campuses, but many campuses have had it well established there as well.

Rebecca: I highly recommend it. I had to use it.

Kate: Yeah.

John: Most faculty, though, are not trained in addressing mental health issues, and students are referring to their concerns with anxiety and depression. What are the indicators that suggest that the faculty should refer that student to counseling? I’ve referred more students to counseling services this year than probably at any five-year period in the past because there have been so many students reporting that, but when should we be really concerned about serious issues (besides just a general suggestion of working with counseling)?

Kate: QPR certainly can be helpful at helping folks determine that, almost screen for that to some degree, I think when you recognize where your boundaries are… you know, so we’re all humans connecting with other humans in some form, of course, and when it exceeds the role responsibility and exceeds your comfort level, in terms of supporting the student, and you know it’s just outside of what you have the capacity to attend to. I mean, I certainly think that that’s a good time, I think referrals to the Dean of Students Office, sometimes they’re appropriate as well. What I would say with counseling, too, we are always willing to consult with folks. Our time is stretched thin. So in terms of the immediate response, we may not be able to offer that. But generally speaking, we’ll be able to speak with somebody that day about their concerns about a student and like, “Oh, how do I escalate this? Do I have a responsibility?” …some of those things that might go through someone’s head, we can help them work through.

Kyle: And I think a familiarity with resources that are available, because students might come with concerns that might not necessarily be counseling related, but could be addressed with other resources on campus. And I think sometimes that eases some of the pressure that a student might be feeling. So as long as faculty are aware of what those resources are, it makes it a little bit easier to refer in the right direction. I think of my own teaching experience as well and having students report increased anxiety or depression symptoms. And I feel like for faculty who don’t have their own experiences, maybe, in therapy or counseling, or don’t really know how to relate to the situation, it can be overwhelming or scary. So just being able to ask questions and check in with a student on a human level, as Kate mentioned, being able to just connect, so you can understand maybe where someone’s at… I think people are likely to share a little bit about what’s going on with themselves when they feel like they can trust you, you’ve built a good connection with them, but also knowing where your expertise and your skills kind of end. It’s okay to not have all the answers and be able to solve all of these issues for the students that you’re working with. So just being attentive, but also knowing when it feels uncomfortable or is beyond what you feel comfortable being able to manage… and I don’t want to underestimate the power of just someone feeling heard and seen, because I think that that is extremely important for a lot of students. And I’ll say even just from conversations with students, that teachers who have been upfront about struggling with their own anxiety and depression since the pandemic, has just eased so much of their own expectations of themselves, which, in and of itself, has been helpful for students. So even if that is just a small step, I think it does help at least students to feel less alone, but there’s a lot of power in just hearing someone out and helping someone to feel like someone else knows what they’re going through at the moment.

Rebecca: Do you have any advice about how to handle a referral? If you have rapport with a student, they disclose something, how should we approach like a handoff?

Kate: Really glad you asked that, actually, I think that’s a great question. I think my recommendation ends up being to be as transparent as possible, to try to lend credibility to whom you’re referring, being able to say, “Okay, Jane, you’ve said some things that I’m concerned about. And because I care about you, and I want you to be able to be successful, I want to ensure that I’m supporting you, and connecting you to resources at this time. So we can call together counseling services.” I think to the extent that people can do the warm handoff and walk people over, that’s ideal, but I also recognize it’s not always realistic. But that warm handoff piece, through email, through phone, walking folks over, I think is kind of the ideal situation when it comes to referring counseling. We, of course, have students who’ve either come to counseling here and didn’t have a positive experience, or they’ve had counseling in the past that maybe they were mandated to counseling, or they went as a child kind of against their will and those things. And so counseling leaves a bad taste in their mouth, and they’re not going to be willing to go. And I think in those situations, being able to even promote the idea of “Would you like to talk by phone with a counselor to walk you through alternative resources that may be available to you” …because we have a counseling center that recognizes there’s other paths to wellness, other than just mental health counseling.

Kyle: And even just asking, the basic question of “Who do you go to for support?” …is a great starting point, because for a lot of students, they have friends or family members that they felt comfortable talking with. And that might be just a good reminder to connect with the people in your life that you do trust already. And as a counselor who goes to counseling, being able to share positive experiences that faculty might have had on their own as well. So I think there’s always benefit in trying out the process. So, as a faculty member, just knowing what it’s like to go through that experience, to work on a goal, or to just seek out some support, it helps to ease those conversations, because you’re speaking from experience as well. And I know we all have our own different experiences, but sometimes that can be really helpful. And again, continue that normalization process of “This is what happens when we need some extra support and this is a resource that you can turn to.”

Rebecca: I know one other thing that I’ve faced this semester that I hadn’t in previous is some students with such significant mental health challenges that I’ve referred them to Accessibility Resources, and on some campuses that might be Disability Services for accommodations, and it’s something that those students had never ever considered. Do you have any advice about when to identify that path for students or helping students recognize that that might also be a support system that’s available for them?

Kate: I will say it’s tricky, because you end up in conversations around what’s behavioral, what are the things that are within people’s control and what’s not. And I think there’s obviously a space for that, where it is very appropriate for many students to be able to access and use accommodations based on diagnosis or condition. But I also think recognizing that a lot of times students need support and being able to use the power that they have to modify some of their existing circumstances to help promote or prioritize things differently. And, again, it’s a complicated question with a complicated response, I think. But I do think that, obviously, the referral to Accessibility Resources is appropriate for the exploration piece, especially when students disclose that they have a past diagnosis, a historical diagnosis, that perhaps they did receive accommodations in the past, but they wanted to try college out with some of those things. We now have the pandemic layered on top of it and all this other stuff. This is a really good time for them to consider re-engaging with those options.

Kyle: And I think also just in those classroom discussions, too, if there’s flexibility that can be permitted, I think it’s also good to be transparent about that. When faculty can acknowledge that there’s a lot of people who might be struggling, being able to make it clear where the flexibility might lie. I think that can ease some of the pressure that people feel where I know students who if they miss a deadline won’t hand in something where they might have gotten points, or even been able to hand it in late… have they had the conversation with the faculty member. So, just, I think making that as overt as possible can be really helpful. And I know that’s tricky as well in a classroom setting, depending on how you run a classroom and grading. But I think it can be really helpful for easing some of the pressure that someone might feel as they’re struggling and kind of coming to terms with what that experience might be. I think I’ve seen a lot of students this semester who have dealt with depression, and they have a diagnosis, they might be on medication, have never considered the accommodations piece, because it really is somewhat vulnerable to accept that I haven’t struggled before, but I’m struggling now, and accommodations might be really helpful for me. Sometimes that’s really difficult for people to sit with, and they don’t want to feel like they’re taking “advantage” (I’ll put that in quotes) of the system, even though it’s in place to help them.

John: Nationwide, there has been an increase in demand in counseling services, and I know, it’s certainly been true on our campus. What have you done to try to keep up with the demand in very challenging times.

Kate: We buckle our seatbelts and… [LAUGHTER] I’m just kidding. So we have been fortunate to have, I think, especially compared to some colleagues at other institutions, I think we’ve had a good degree of support at an institutional level here for ensuring that we have sufficient resources. It’s never enough. I think that’s just the reality. And I don’t think it ever will be, to some degree, I think we’ve tried to promote students being able to create connections with other support resources on campus, kind of at a foundational level. I think we’ve sent out a recommended or optional syllabus statement that people can put on their syllabi, just to kind of do that piece of acknowledging, naming, what’s going on, what’s been different, and being able to normalize some of these experiences and ensure that students know how to access resources. We unfortunately lost a staff person this semester, and are in the process of hiring a new person. But we have been able to bring in some per diem support. We’re also continuing to offer walk-in crisis, “Let’s Talk” which is like a drop-in counseling model. So it’s a very brief intervention. It’s happening in the library and outside of Lakeside dining, and just trying to make it really accessible for students. Those aren’t new, we’ve just tried to make sure that we had those sufficiently staffed. We also have looked at, towards the end of the semester, where we got to a point where we were really thinking we were probably going to have to go to waitlist again this semester, which we’ve only done once in the last six years, and we were able to avoid it by doing half hour initial appointments. And for some students, that was all they needed. And it’s unfortunate that they had to wait for that. But we’re exploring new models right now of being able to create more instant access for students. So trying to get them in within a few days, as opposed to those who are potentially waiting for two weeks.

Kyle: And from the outreach side, I think just doing more mental health education… so running workshops and programs, attending other clubs and organization meetings, just to get the skills out there. So the most widely requested program that we run is all about grounding techniques. And we did that for a few different organizations on campus, which I think was really helpful. And they walk away with some practical skills to help them through tough moments. So I think that’s one way that we’ve tried to engage students in maybe a little bit of a different way, where it’s not clinical services, not everybody’s looking to sit down with a counselor, not everybody’s open to that at this point, but trying to fill in some of the education and skills that they might be able to practice and alleviate some of that pressure. And then obviously, we know some of the research shows that peer connection is so vital for helping people feel supported and safe, and to learn from other people who are in their situation. So as faculty and staff, we’re limited in how much we can connect in that way. We can offer our experiences and our education and knowledge, but students tend to trust other students. And I think that’s a good place for some of our outreach… to move into the direction of expanding our peer educator program and allowing more students to come on board to connect with other students in positive ways. So our peer educator team, which is short for COPE, which is counseling outreach peer educators, they take a three-credit course, they learn a little bit about mental health education, they get a lot of practice in those skills. And then they run their own programming drop-in spaces for students to stop by… just to connect with other students. Because we know that isolation and loneliness is a huge factor in some of these symptoms that present and if we make space and experiences where someone might show up, and they might get a different experience than if they showed up to the counseling center, I think that’s kind of the direction I’m looking at for outreach purposes on campus. And it builds a sense of community. We’re all taking care of each other. And I think that’s really important. It shouldn’t just happen behind closed doors with one person. It can be something where we’re taking care of ourselves overtly in public spaces and feeling safe in that way.

Rebecca: Are there any strategies that you could share that faculty can then share with their students to help manage stress and anxiety throughout the semester?

Kyle: For sure. And I know you’d said before, you’ve been doing those grounding techniques at the start of class. And I do think that that is so important for just helping us in our bodies to settle. We are constantly off running from one thing to the next thing. And I know for myself, I don’t want to speak for anybody else, but I know that moving online made back-to-back meetings feel like there was no break. And I think students kind of felt that with their classes as well, it was really tough. So if we can at least introduce those moments, a minute, two minutes, where we just sit, settle together, bring everybody into the present moment, it can be really settling and help our bodies to just calm. So I think enough of those can be really helpful throughout the semester. But I think, for faculty, in their classroom settings, look for those activities that get people to connect with each other, to have little conversations that could be academic and educational, but they could also be some, just distressing, alleviating, how do we take care of each other? How do you take care of yourself? Have those kinds of conversations in the classroom to help people feel like they’re not alone in it. One thing I’ve seen is students look at other students, and they’re like, “They’re doing great, they’re succeeding, and here I am struggling, and I don’t understand why everybody else is doing great.” So I think if you provide space for other students to acknowledge that they might be struggling, too, it helps to alleviate that bigger pressure that someone might be carrying. But there’s a lot of grounding techniques. And I think deep breathing and being able to just bring your body to a settled calm state, especially when we’re in this, like, very big traumatic experience right now, we’re unsettled a lot. So encouraging students to practice those on a regular basis. Even before exams, I would say, maybe run a deep breathing exercise so that students feel present and calm, even in a nerve wracking experience. That’s where I tend to look at for those practical experiences in class.

Kate: I will also add that, I think, being able to reinforce messages that people are allowed to have fun still. They might have to find new ways to have fun. I think there’s that too. But being able to find ways to play and find ways to just have activities that you can enjoy. Students are identifying that they’re incredibly stressed about the academic workload and their ability to concentrate and focus. Helping support them and understanding that there is benefit to taking breaks and doing something that is working a different piece of your mind… that you’re getting a different need met, and then come back a little bit more refreshed and engage in the work again.

Rebecca: …and maybe sleep too? [LAUGHTER]

Kyle: Yeah, that’s always important. yeah.

Kate: Yeah, we can consider some, yeah. And I will say I’m hopeful that next semester, we can resume some sleep hygiene workshops. But I think… I could be mistaken… but I think the peer eds have also provided some sleep hygiene workshops as well.

John: Students aren’t alone in feeling this stress and anxiety. Would some of the advice you just gave about taking breaks and doing other things to work other areas of your mind be also useful for those faculty who are experiencing stress, anxiety, depression, and so forth.

Kate: Absolutely. I actually will say for how many community providers, private practitioners, are being tapped and have waitlists, I hope that that’s at least evidence that people have been more willing to engage, that it’s not necessarily about “I’m at a crisis level,” but it’s like, “Okay, I think I will benefit from support and it’s okay for me to ask for help.” I’m hopeful that that’s really what that’s evidence of. But I will say that I think I have had numerous faculty, staff, administrators, reach out to me asking for referrals to community providers, not to make a direct referral, of course, but who might I recommend? And I have no problem doing that. But I think to that point, John, that being able to know that, yeah, we have a responsibility to work and hopefully we can continue to, or resume, finding joy in our work and connection and meaning in our work, of being able to experience other aspects of our life too, that’s really important for us to maintain.

Kyle: I don’t know, at SUNY Oswego, they’ve been running some programs to get faculty and staff connected. So I know that there’s been some writing programs or ones that are focused on nutrition, like cooking, and recipes and things like that. So I think there are those opportunities to connect with other people on campus. If you’re feeling more isolated, and want to try something to help support yourself, learn some new skills. So I know some of those are occurring on campus.

Kate: And one thing we didn’t mention at all throughout this, it’s funny because we’ve been promoting it a lot in other ways is really the value of being in nature. We’re here in upstate New York on the shores of Lake Ontario. It’s a little harder to feel like you can enjoy nature in the middle of the winter unless you’re already an outdoor winter sportsy kind of person. But being able to go be in the woods. If you have an opportunity to snowshoe, you have those opportunities. Or if it’s a more moderate climate where you are, and you have the ability to just take a walk. There’s profound benefits to that. That’s really well researched and well documented.

Rebecca: I know last winter, my family spent a lot of time snowshoeing in our mountains of snow. [LAUGHTER] And it was a great way to do something together. We weren’t able to be inside together. So even extended family members would go on these adventures.

Kate: I think that’s awesome. And I also think, for people who don’t necessarily have the ability to do that with someone else, there’s so much sensory stuff that can help ground people and bring them into the present… you know, hearing the crunch of the snow, where you’re feeling the cold hit your skin, like there’s just so much available to you to help you just kind of reset yourself.

Kyle: And I know winter isn’t ideal for a lot of people in that cold is harsh at times. But it does activate our system in a different way. And it helps that reset process take place. So it can be difficult, but some of those moments are really important. And Rice Creek is a great place to start with that too. I mean, they have trails and a lot of spaces that you can adventure outdoors. And I know that they have snowshoes available. So if anybody’s interested, I’d say check that out.

Rebecca: I also really love, Kate, that you were mentioning finding fun in a different way. Some of us like to travel a lot. And I’m not doing that because I have a small child who’s not vaccinated. So the ways that I would normally enjoy winter… which is by leaving it. [LAUGHTER] We started this snowshoeing and then recently… I used to hate puzzles as a kid, but I’m finding them quite enjoyable right now.

Kate: I have to tell you, I have a little bit of nostalgia for when we initially went into lockdown. And we were really limited, and I have two kids who were school aged and we were trying to keep them so they weren’t on screens the whole time. While we’re on screens all day, we can’t wait to be away from them. But, I’ve romanticized a little bit of that initial lockdown period, because we were together as a family, we were really intentional about trying to make the best of it, and doing things like puzzles, as you said, and playing games and baking and just different things. There was so much value that I experienced from that, that I’m looking to figure out well, how do I juxtapose that with sort of resuming what my life used to look like at the same time.

Rebecca: One of the things I wanted to ask both of you about is an increase in suicide awareness, but also, during my classes, a surprising number of students disclosed through an anonymous form that they had considered suicide in the past month. And this was towards the beginning of the semester, which had me a high alert in watching students and then I also ended up having to use my QPR training and ask a couple of students whether or not they had been considering suicide and refer them to resources. So can you talk a little bit about suicide prevention and some of the things that we might need to or should be or required to attend to as faculty members?

Kate: So one thing that has come out as a result of a court case with MIT is the potential responsibility for faculty for failing to intervene with a student who’s disclosed suicidal intent, suicidal plan, that type of thing. And so I think the biggest thing is to be able, at the very least, to consult with someone. A lot of times we find that our disclosures are coming through, at least anecdotally, what I’m hearing from faculty when they consult with us, is that the disclosures are coming through email. And it’s hard because of time-sensitivity challenges in inferring what somebody means and some of those things related to email. So I think a lot of it ends up being about being very explicit. So I’m glad that you gave the example Rebecca of asking somebody if they’re thinking about killing themselves, because that explicit language doesn’t leave room for things to be unclear or someone to fail to demonstrate due diligence related to connecting somebody to support who may be at significant risk of harm to themselves. So I think again, explicit language being a piece of that, it’s very uncomfortable, and it doesn’t really stop being uncomfortable. But, I think we become more affirmed and confident about what we’re doing. And so again, QPR, or Safe Talk or Mental Health First Aid, there’s a lot of trainings that are out there on different campuses that will support people learning to have those conversations but again, knowing at the very least who you can consult with or who you can refer to: the counseling center on campus, the Dean of Students Office, potentially, those types of things I think are readily accessible. I think about adjunct faculty who might not know about resources on our campus. Oswego is a campus that has signed on to what’s called the ConcernCenter. Ours is branded as Concern Navigator, but it’s a great opportunity for people to kind of warehouse resources and information about where to refer students when you’re not necessarily familiar, but you can generally Google search within your campus website, what those resources are going to be. Additionally, I actually think this is going to be mandated at some point, but student ID cards are now being printed with crisis and suicide prevention hotline numbers on thebacks of them, in addition to the college counseling center phone numbers or website, so that’s helpful, too.

Rebecca: I didn’t know that. That’s cool.

John: We always end with the question, “What’s next?” …a question which has been on our mind a lot the last couple years.

Kyle: Well, I think from my outreach perspective, my clinical perspective, I think it’s continuing to find ways to support people and adapting to the situations that continually are changing. So I think that is something that we’ve gotten very used to, in trying to adapt to constant changes procedures in how the world is operating. But I think the more that we’re looking at building a sense of community around wellness and support, that becomes so vital in these times, because as the systems are changing, and having to deal with all of these changes, we still have a lot of people out there who are struggling, and a lot of people out there who are worried about people in their lives. So I think the more that we allow for that information to spread out and people to feel more confident asking those kinds of questions. So going through QPR training, for example, or just learning a little bit more about mental health in general, the more that they’ll feel confident to ask questions, to give support to people who might be struggling. And I think that’s kind of the direction that I’m looking at is how do we allow for more people to be a part of this helping process and to do it confidently, because I know a lot of people are worried about saying the wrong thing, or not knowing how to handle something. But I know a lot of students who are great listeners, and they are very supportive to their friends, and they care deeply, and they want to make sure that they’re doing a good job. So, I think that’s a direction that I’m looking at is: How do we build that even if it’s less formalized, structured, but just giving people the information and education that they need to make those decisions for themselves?

Kate: Yeah, and I’ll add that I think we continue to look at how we best meet our students’ needs. And I will tell you, I think we are on the verge of seeing a massive transformation in how we deliver these types of resources and supports on campus, because it’s not sustainable the way that we’re doing it. And I do think back to Kyle’s mention of developing community, I think figuring out how we all take some ownership in supporting student mental health, not necessarily through added responsibilities, because people have enough to do, we know that, but being able to figure out how does it dovetail with what people are already doing, or identifying the ways that people are positively contributing to the student mental health and doing more of that, or folks supporting their colleagues and being able to do that, and just having more conversations around that, about how we take the community-based, almost a public health perspective, on setting up our institutions in a way that really is addressing this need. Regardless of whether it’s warranted or not, the need is there. Is it because students have less coping skills? As we originally talked about, there’s a ton of debate about the causal piece of all of this, but the bottom line is, they do need our support. There’s evidence of that. They’re seeking it, and we don’t have enough of it to offer. So what are the other ways in which we can continue doing that? And how does everyone take some ownership of that?

Rebecca: Well, thank you both, Kate and Kyle, for your insights into what’s going on and some strategies to continue supporting our communities.

Kate: Thank you.

Kyle: Thanks for having us.

John: Thank you both.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

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209. Military-Affiliated Students

One student population that is often overlooked in campus DEI initiatives is the population of military-affiliated students. In this episode Kenneth James Marfilius joins us to discuss ways to support and include this segment of our student population in the classroom and on our campuses.

Ken is the Director of the Falk College Office of Online and Distance Education and is an Assistant Professor in the School of Social Work at Syracuse University. While on active duty, Ken served in the U.S. Air Force Biomedical Science Corps in multiple roles: as an active duty clinical social worker, mental health therapist, family advocacy officer in charge, and as manager of the alcohol and drug prevention and treatment program. He has taught courses on topics such as social work intervention, military culture, and social work practice, psychopathology, and others.

Shownotes

Transcript

John: One student population that is often overlooked in DEI initiatives are military-affiliated students. In this episode we discuss ways to support and include this segment of our student population in the classroom and on our campuses.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

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John: Our guest today is Kenneth James Marfilius. Ken is the Director of the Falk College Office of Online and Distance Education and is an Assistant Professor in the School of Social Work at Syracuse University. While on active duty, Ken served in the U.S. Air Force Biomedical Science Corps in multiple roles: as an active duty clinical social worker, mental health therapist, family advocacy officer in charge, and as manager of the alcohol and drug prevention and treatment program. He has taught courses on topics such as social work intervention, military culture, and social work practice, psychopathology, and others. Welcome, Ken.

Ken: Thank you, John.

Rebecca: Today’s teas are…Ken are you drinking any tea?

Ken: I have a chai tea in this September fall day here in Syracuse, New York.

Rebecca: Sounds like a perfect flavor for the season.

John: And I am going off season with a spring cherry black tea.

Rebecca: Don’t wish the best seasons away, John. Fall is the best.

John: I really like this flavor.

Rebecca: I have an East Frisian tea, which is a black mix from my new favorite tea spot.

John: Could you start by telling us a little bit about your background in the U.S. Air Force?

Ken: Sure. So I received what’s called a Health Professional Scholarship Program direct commission during my graduate studies. And during my graduate studies at the University of Pennsylvania, I did some work with veterans, specifically working on the inpatient psychiatric unit, at the VA Medical Center. Upon graduating, about two weeks after graduation, I was shipped off to commissioned officer training in the Nashville Air Force Base in Montgomery, Alabama. In post-training, I would go to my first duty station, and almost instantly begin seeing active duty service members. We served, almost 100% of the time, just folks in uniform at this particular installation. And within the mental health clinic, there’s three areas. So traditional mental health, seeing anywhere between six to eight clients a day, and again, in this situation, both uniform. And there’s the family advocacy program, and I served as director of that program for some time. And that’s really both prevention, but also treatment. And so you can look at it as sort of a stood up DCFS or CPS on the installation. So we would get referrals for child and adult maltreatment cases, and that would range from anything from physical abuse, sexual abuse, emotional neglect, etc. And then there’s the ADAPT program, which is the Alcohol and Drug Abuse Prevention and Treatment program. I also served as director forf that program for some time. And similarly, we would get referrals. It could be a command-directed referral, it could be a self-referral, it could be a medical referral, etc. Anything from low-level treatment to inpatient treatment, we would get referrals from issues that might have occurred off the installation, ranging from public intoxication to DUI, etc. So that’s sort of the three arms specifically in Air Force mental health that I operated in, in addition to other roles. I transitioned out of the Air Force in 2016, moved back to the northeast and worked as director of the HUD-VASH program, which is the Housing Urban Development VA Supportive Housing, under the Healthcare for Homeless Veterans Program at the Syracuse VA Medical Center. And during that time I also designed, and still do teach, a course on military culture and mental health practice. That’s a bit about my background in the Air Force, the VA, and also now at the institution.

John: A few weeks ago, when the U.S. withdrew from Afghanistan, there was a lot of political discussions about this, where each party was blaming the other for how that came about. And one of our colleagues, who has a son at West Point, was concerned about how this might be addressed in classes since we do have many veterans in our classes. The concern was basically that the impact of those discussions might be hurtful to those people who had risked their lives serving in Afghanistan. What might be a good way of addressing these topics that would be sensitive to those people who have served?

Ken: Yeah, thank you John. Yeah, so you mentioned, sort of, politics and let’s stay away from that and focus more on wanting to express support and empathy for all of our military members and their families who have invested and sacrificed so much for and with our allies and our partners in Afghanistan. I would be remiss if I didn’t first acknowledge the Gold Star families. A Gold Star family is an immediate family member of a fallen service member who died while serving in a time of conflict. And unfortunately, we now have a new cohort of Gold Star families with the most recent attack at the airport in Kabul. So they’ve been at the forefront of my mind. And it’s very normal for family members, and also veterans, and those actively serving right now, to have a sense of sort of loss, grief, suffering, that can feel overwhelming. It’s also normal for them to be experiencing all different types of difficult and unexpected emotions. They range from shock to anger, even potential denial, guilt, or disbelief. With the current situation that has unfolded in Afghanistan now, it is in the living rooms of all Americans. For a long period there it has almost been the forgotten war, because it has gone on for so long. And I’ve heard from active duty and veteran populations, that there’s really this sort of feeling of the need to do something in this moment, rather than feeling helpless. And so, it’s important to note that these feelings about the current situation are normal reactions to abnormal and complex and ongoing situations. They don’t make veterans weak, but actually make them strong. So acknowledging that it’s acceptable to experience them. And paying attention to those feelings, while talking with fellow veterans, active members, family members, and friends, is actually a sign of strength. So what can we do as instructors, faculty members, or even staff members, working at institutions of higher education? When you’re in the classroom, there’s really no way to pinpoint or acknowledge who’s the veteran in the classroom, right? You might be able to sort of run a report on the back end, if you’re so inclined, or perhaps it’s self-reporting, it comes out during initial introductions. I still think it’s important to not just assume, and particularly not just assume that it’s going to be a man, right? Because there’s a significant increase in females raising their right hand and serving in our military, which is a phenomenal thing. And that ultimately increases the amount of female veterans who will also be attending our classes. Given the nature of the recent long-duration wars in Operation Enduring Freedom, OEF, and OIF, Operation Iraqi Freedom, we have folks who are going back to study in institutions of higher education across the country, who have either witnessed combat operations or know of someone who’s gone to combat operations. And so, to your initial question, it’s important for we, as instructors, as professors, as staff, to be aware of those situations. And so how do we do that? Well, there are services. I know here at Syracuse we have a wealth of services on our installation. We’re the number one private institution in the country for veterans, and there’s the Office of Veteran Success, there’s the Office of Veteran Military Affairs, there’s different types of certificate trainings, the Institute for Veteran Military Families. We also have what’s called an “Orange Door” program. So in different colleges and departments across the institution, you have an orange sticker, if you will, or door hanger, to let veterans know who may be passing by your office, that there’s an advocate there that can help talk to you. Again, it’s not an academic advisor, but it could be sort of a life situation, or career decision, or something that’s just going on culturally. So I think it’s important to have these advocates, in any way or fashion, at different institutions so veterans do feel welcome and accepted. Now, actually in the classroom… So we have to understand that there is a divide between military life and civilian life. And what does that mean? Well, in the military, it is hierarchical, it is paternalistic, at times, in nature, it is very structured, it is collectivist and not necessarily individualistic, it is mission-focused. So there’s a shift there. When we come back, and we transition from active duty to veteran life, it is potentially a sense of loss, or “What is my identity? How do I find my way?” Often, you know, if we’re speaking specifically about undergraduate study, you might have an individual who just got out of high school, an 18-year-old, with a veteran who might have been through combat operations and might be 27 years old. So I think we have to acknowledge that there are differences. They’re not necessarily peers in that sense, because there’s different life experiences. It’s very positive for both the 18-year-old and the 27-year-old to interact and discuss those different experiences and not to alienate. And so, that level of understanding, that level of training, that level of conversation… in faculty meetings, in staff meetings, needs to be occurring because veteran populations fall under the umbrella of diversity, and they represent this sense of diversity, and we must honor that. There’s some times I’ve heard anything from a veteran hijacking a conversation, if you will, sort of talking about their experiences, to veterans feeling as if they’re not quite sure how to enter the conversation from what they’ve witnessed or experienced. So you mentioned, at the top of the hour here, that you talked about this idea, that sort of politics and blaming this way or blaming that way, and then the veteran’s sitting back and like, “I wasn’t involved in that, I was out there to do the mission. I raised my right arm to sacrifice myself with my brothers- and sisters-in-arms, and my experience is fundamentally different.” Because the mission is not what’s being talked about at that time. So understanding that there is a range. You and I, Rebecca, can be at the same place at the same time and witness the same exact traumatic event. You may come out feeling okay. Yes, was it traumatic? For sure. I may come out feeling as if there’s an impact on functioning. That functioning could be occupational functioning, it could be in the classroom, it could be social functioning, familial functioning, that could potentially lead to something like post-traumatic stress, and what we call post-traumatic stress disorder in the DSM-5. And it’s important to not just conflate and/or categorize like, “Oh, you’ve been in combat operations or you’ve been in the military so what about PTSD?” Mental health, and we can get into this a bit more, but mental health is much broader than just talking about PTSD as it pertains to veterans.

Rebecca: A lot of things that I’m hearing you talk about, Ken, that are making me think about my own experience in the classroom, but just also the conversations I’ve had with colleagues, is that I was looking up statistics just to see, like, I wonder how many students in higher ed are military or veteran populations. And the number I was finding was somewhere between 5 and 6, depending on the report, and in graduate studies about 7%. But I also think that often, when we’re talking about our student populations, this is a population that doesn’t come up in conversation. It’s completely invisible, similar to students with disabilities. It’s a population that sits there and may not be visible, necessarily. It’s an identity that’s existing in our classes, that we almost don’t recognize is present. Can you talk about ways in our classrooms where we can honor an identity that maybe isn’t seen without pointing out a specific person?

Ken: Yeah, that’s a good question. And I think it is sort of this overarching respect, human dignity. Understanding that we all come from different walks of life, whether it’s an individual that has a disability, or veterans alike who are both veterans with a disability, right? So there’s a couple of factors there.

Rebecca: Indeed.

Ken: But also to include cultural backgrounds, right? And race, and gender, all these are sort of present and need to be acknowledged. And so how I operate as a professor is, I’m not going to, first day of class, be like, “All right, all veterans in the classroom raise your hand!” or go through it like that. I’d say, “Let’s set some ground rules and expectations for a welcoming environment, and that, ultimately, I’m not here to tell you what to do. We’re here to interact with one another and learn from one another.” I tell them that I expect to learn as much from you as you do from me and maybe even more. So every class that I have every semester, I’m learning something new. And the way to do that and cultivate that is to provide that sort of sense of safety, regardless of subject. Provide that sense of safety so we allow these individuals to feel comfortable engaging in that process, both direct and indirect levels of communication. That one individual, like I mentioned, who might not talk too much in class, is potentially constantly observing, actively listening, taking in this information, and has sort of a byproduct of that entire process. I also want to talk about trauma. So, I’ll sort of go back and forth from talking about, in my specific research and teaching, it’s obviously military and veteran focused, but what we’re seeing is trauma affects children. There’s this notion of Adverse Childhood Experiences, or ACEs, that’s in the research. And so if it’s affecting children, well, they’re basically children and then before you know it, they’re graduating from high school, and they’re 18 years old, and now they’re considered an adult. But those traumatic experiences don’t leave them. Just like with a veteran, those traumatic experiences don’t necessarily leave them. So, the effects of trauma on children are far more pervasive than often us adults can even imagine. What does that mean and why am I talking about that, how that can impact the classroom? So following a child’s exposure to a traumatic event, or a veteran’s exposure to a traumatic event, there are a range of symptoms that may occur. Anything from a sense of arousal, being on edge, or constantly being worried, or the sense of rumination. There’s negative mood and cognition, so blaming oneself, or diminished interest in pleasurable activities or even school. Avoiding, consciously trying to avoid some level of engagement, not thinking about that specific event. And even re-experiencing, that can play out in potential nightmares or constantly replaying it over in one’s mind. So the symptoms resulting from this trauma can directly impact the student veteran, or the student’s ability to learn in the classroom, because they may be distracted by this level of intrusive thought about that particular event, preventing them from really paying attention in class, studying, or doing well. We also know exposure to violence has an effect on IQ and one’s ability to ultimately read. So as a result, some students may avoid going to class altogether. And so I think it’s important to have this sense of…what is trauma, who it affects, and not just looking at trauma as PTSD.

John: And certainly there have been a lot of additional sources of trauma. Now trauma has always affected a large share of our students but I think the number of students who have been affected has gone up quite a bit with the pandemic. And it’s also become much more obvious to faculty who are more directly observing trauma that might have appeared to be hidden to them in the past. What can faculty do to address the trauma that has affected so many of our students for any reason?

Ken: Yeah that’s a great question, John. I always come from the idea that we can’t address something that we don’t know about. So I think the first step is to educate, and it’s really on us as individuals and ultimately as a collective, is taking this seriously, right? And so how do we educate? Well, there’s sort of this idea of formal education, going to seek it out, reading about it, researching about it, going to events, but it also is talking with our colleagues about it, and actually experiencing it. So first and foremost, what is trauma-informed care? It sort of now has become a buzzword and I don’t look at trauma-informed care just for a mental health provider. If you really want to effectively implement trauma-informed care, it needs to be the frontline staff, the administrative assistant that might be interacting with these students first, it needs to be additional staff, it needs to be the janitor or the custodial, it needs to be the professor in the classroom. So it has to be a collective effort, and really sort of a cultural shift within the entire organization. Trauma-informed programs and services are really based on that understanding of some of the vulnerabilities that I mentioned or triggers a trauma survivor may experience and how they may impact the way that the individual accepts and responds to services.

John: You mentioned how one symptom of trauma is disengagement and lack of feeling of connection with classes. What are some symptoms that faculty might observe that might provide a clue that there’s an issue there that needs to be addressed?

Ken: Sure. There could be disengagement, but there can also be a level of confusion, difficulty concentrating. Let’s say that you’re noticing that there’s a shift in behavior, whether it’s through a written assignment, or maybe that individual was engaged and is no longer engaged. And I think there’s a balance there too, right? Because you want to be careful, and this happens quite a bit, is not to just call that individual out in the classroom because that would only make the problem worse, alienating and isolating that individual. So what I like to do is potentially talk to the student after class, just do a general check-in or maybe it’s an email and say, “Can we hop on a Zoom? I noticed a shift in the behavior, I just want to know that you feel supported by me as the instructor.” And that lends to an additional conversation where, okay, I am supporting this individual, this individual understands that they’re being supported, but they may need another service. And so we can’t just sort of be the end-all-be-all, the nexus of our students’ lives, we have to be able to be knowledgeable of the resources at our disposal and leverage those resources. And if we’re talking about veterans, specifically, what type of resource? Are we talking about academic resources, we’re talking about counseling? We have, at Syracuse University, right across the street is the Department of Veteran Affairs. We have, like I mentioned, peer-to-peer programs, which are often very successful in having veterans talk… specifically with the most recent incident in Afghanistan, having that sort of peer dialogues about, “Hey, what are you feeling? Are you feeling this too?” And just have that sense of normality, to say, “Oh, I’m not going crazy,” if you will, “This is normal.” And then situations may resolve on their own, or there might be sort of a level of psychological distress, acute distress, that needs to be tended to. And so, if it needs to be elevated to potentially having to see a mental health expert or provider, making sure that we’re training to get them to the resources that they need.

Rebecca: One of the things that I’ve been experiencing this semester is certainly an observation of students who are actually more open to talking about mental health generally. And that, when students are experiencing some distress in that area, actually being a little bit open about it, which makes it easier to refer them to resources. But also sometimes it becomes an impairment in being able to learn in the classroom, and that some additional accommodations might need to be had. And so some of those students may never have thought about reaching out to an office like Accessibility Resources or a disability office for supports. But these are students who are now getting support because we had a conversation, and it’s something that they never, ever would have thought of doing on their own and maybe wouldn’t have done on their own. I just thought it was something that was a definite shift from what I’ve seen previously.

Ken: Yeah, this is such a great point. Again, you don’t know what you don’t know. So the asset is you, Rebecca, right, that you’re aware of these services. And I even talked to my students about this, who will be clinicians in the field of mental health providers is, we have to acknowledge that we’re not going to know at all, but we need to know where to connect them to. And so, with that being said, you hear a lot about the increase in younger individuals, and specifically students at the undergraduate and graduate level, seeking out these services. And I think we have to come from this notion that there is strength in seeking help, right, there is a purpose in caring for one another. Reaching out for social support ultimately protects all of us. It protects you, it protects your family, the ones who care about you, your communities. I say that a stronger veteran community is a stronger American society. Same goes for other students. I like to talk less about stigma, and more about the inherent strengths of the human condition. We all have them. We must continue to find them, use them to help one another. And the beauty of technology today is that this could be done via text message. It can be done over a phone call. It can be done in a virtual Zoom session. Again, there’s so many options at our disposal, and it’s a unique opportunity in our society to actually leverage them to benefit all of society. And so I want to look at the increase in individuals seeking services as not necessarily a negative, but actually a net positive, and I think this gets conflated in saying we have a mental health crisis. It’s like, well where the same individual is saying, “Now we actually have these services.” And so it moves from, in which we are, a very much a reactive society to a prevention-based society. And so if we can get folks into services sooner, then there’s better outcomes. We know this in research, there’s better outcomes across the lifespan.

Rebecca: One of the things that I’ve been doing this semester, and really probably has been promoted by the pandemic, but something I will definitely continue doing beyond the pandemic is actually just bringing up mental health as a thing that we should be concerned about as individuals. And students have responded really positively to just even having that on the agenda for a moment, just acknowledge that that’s a thing that we should be thinking about. So that’s really definitely, I think, shifted the conversations we’re having in class and the desire for community. So I’m feeling a lot of the things that you’re talking about as it being a real positive that people are being a little more willing to talk about these issues. One of the things that I struggle with sometimes is thinking about how sometimes we talk past each other when we have really different experiences. And one of those can be military and civilian talking past each other because they have such different life experiences often. I mentioned before we were recording that I had listened to season six of NPR’s Rough Translation podcast called Home/Front: Conversations Across the Civilian-Military Divide. And there’s a series of episodes that talk about how people see different circumstances differently or experience the same thing differently, as you were mentioning before, Ken. Can you talk about strategies that we can use in the classroom to help us not talk past each other, but help us explain and listen?

Ken: So I think I’m going to talk here, from my sort of veteran experience, but it has a lot to do with civilians, if you will, also. So I’ve seen firsthand that serving in the military, in and of itself, is often not the sole reason that a veteran may experience mental health challenges. Actually, sometimes, it’s quite the opposite. So it certainly can be, and often is, a contributing factor. However, what I’ve seen in my work as both an active duty mental health provider and my work in the VA, is that mental health challenges—that may be anything from trauma, or depression, anxiety, suicide—is a very complicated and complex topic, and it does not discriminate. So we do know that prior trauma is a significant risk factor for the development of PTSD and mental health disorders… complex trauma. What we see in the research again, ACEs. So, let’s break that down, what is that? So traumatic experiences that occurred during childhood and adolescence. We have evidence to support that does have an effect on one’s health across the entire lifespan. Multiple ACEs pose a significant risk for numerous health conditions: PTSD, substance use disorder, depression, suicidal ideation. Research points out individuals with military service have higher ACEs scores, but why? Well, individuals who experienced traumatic experiences during childhood may seek sanctuary in the military. This can be very positive. We should also be exploring the associations between childhood trauma and mental health problems, both in veteran populations and our overall student population, and how this impacts the rise in depression and PTSD. For prevention, we really need to hone in on these predisposing factors and have an awareness of the vulnerabilities. Because nearly half, nearly half of the suicides in recent wars have been from individuals who never deployed. You also need to be psychiatrically evaluated before you go on a deployment, so you’re looking at physical and mental fitnesses. So I believe that to really sustain improvement in the veteran health, we must first understand the critical need to sustain the improvement in the overall public health, because these veterans are civilians before they enter the military. And when they transition out, they’re often integrated right back into the communities that they came from before service… they’re part of the social fabric of our society. So with that being said, the military mirrors society, which makes this a societal issue, and a community-wide effort in response. And so we need to create awareness, to have these conversations that you’re talking about, Rebecca, about the complexities of experiencing mental health challenges, and its impact not just on the veteran but their loved ones, not just on the student but their loved ones. It’s imperative that we work together as a society and work together on sustaining the improvement in the overall public health. Because again, a strong nation leads to an even stronger military and veteran population, both physically but also mentally. You’ve heard me say now “community-level” a couple of times and so it’s like, what can we do at the community level? We need the right services in place, communities that have the means to allow these individuals to not just survive, but ultimately to really thrive. So if we attack this head on from a prevention standpoint, we need to be providing our children and adolescents with parent-support programs, job trainings, mentors, access to education, not just access to education, but actually access to quality education. Family-centered schools, including embedded mental health services, or embedded trauma-informed care conversations. And survival services like access to medical, dental, mental health care, safe stable affordable housing, access to food, and breaking down barriers. Because if they don’t have access to these basic survival services, how do you expect them to have a critical conversation with a trained mental health provider when they’re worrying about where their next meal may come from? And the single most important factor in developing resilience in children who become young adults, this can also be said for adults, is to have a stable and committed relationship with a supportive parent, caregiver, or other adult. And that needs to be done on the local, county, and national level, and across our institutions.

Rebecca: A lot of this seems like it needs to happen way before they get to us in higher ed.

Ken: Correct. Before they get to us in higher ed, and as they continue on their journey in higher ed.

Rebecca: Are there things that we can do in the meantime, while we’re helping to advocate for these things in higher ed? I’ve heard you talk about certain services, and of course we would want to advocate for those on our campuses. I know we have many of these things on our campus, for sure. But what about within this classroom space? Is there something we can do at a classroom level?

Ken: Sure, this question also comes up. It’s like, folks in the community often ask, like, “How can we help?” It’s like “oh, the magic eight ball…” this is what you can do. I don’t think there’s one single answer. I do think though, number one is through actively listening, expressing empathy, being willing to be part of what I call an integrated network of support, building folks up, not tearing them down. One mental health provider can be a huge help. However, they cannot be the nexus of one’s life, there must be linkages to support in place.,,,for veteran populations to replicate that camaraderie that they experienced in the military, which is a significant protective factor. Perhaps most notably, Rebecca, is expressing to these individuals that they’re not alone in this process that we call life. And it’s important to engage in the language, so they don’t feel othered, begin to isolate themselves, which only perpetuates the cycle and the risk involved with developing depression, or anxiety, or even post traumatic stress disorder.

John: Going back to Rebecca’s point about people talking past each other, and your earlier discussion of the diverse array of students we have in our classrooms with very different backgrounds. We’re having a reading group on inclusive teaching on our campus, and a major theme from that is encouraging faculty to treat diversity as an asset. Are there any ways that you use to encourage people to express their different identities and to bring that as an asset into the class discussions?

Ken: So a specific exercise and assignment that I try and do in all of my classes, you might be familiar with it, Rebecca and John, is there’s one sheet of paper, and it’s called an identity wheel. And you break it off, and you begin to critically evaluate and do some deep thought about: “Where do you come from? And why do you identify this way?” And how identities change over time, and that is a positive thing. And so I have to talk about one’s core belief system. Before the age of seven, we believe everything that we’re told. And so, often, like-minded people in our communities around the country gather together, that even goes for race. And so, in some ways, that’s close-minded, because you haven’t been exposed. And so, beginning there, at what point did you start to critically challenge yourself, that, “Hmm, what I was actually told, I’m not quite sure if that’s true, or that’s factual? Where did that start?” And then ultimately, “Why did it change? What were you exposed to? Was it a teacher? Was it a peer? Was it a sporting event? Did you go off to some type of camp?” Often the first time that this happens is when they leave their high school and go to college. They’re exposed to individuals of different cultural backgrounds, different religions. It’s like, “Oh, I never even met someone who was from that particular religion.” And so, I think the best way to continue to first, have an understanding of where it comes from, what is our core belief system. Being willing to challenge our core belief system. This is the diversity conversation on how we treat others, but it’s also how we treat ourselves and ultimately, the impact that it has on our mental health. So if we do not have a firm awareness of our core belief system, it really affects the way that we think. Ultimately, it affects the way that we behave, it has an ultimate effect on how we feel. So it’s always a really good starting point to say, “Okay, what do I identify with? How do I identify myself?” Someone says, “Hey Ken, introduce yourself.” Is it, “Hey I’m a veteran, I’m a professor…” Like, that’s a starting point, but I want to get a little bit deeper into that, and to the students, I say, “You don’t necessarily have to share that in the collective, but I have to get you thinking from that frame.” So, that will help you in your academic journey, that will help you in your interpersonal relationships, but it will also help you in your, sort of, professional and your career trajectory in life.

Rebecca: Yeah I love those wheels, a great way to open doors into many conversations and a great thing to do early on in the semester, for sure. We can provide a link to an example of that in the show notes.

John: That was one of the topics in Cornell’s inclusive teaching MOOC that we participated in a number of times and taken faculty through. And that is something that many of our faculty have introduced at the start of the class to help people recognize their identities and their perspectives, and to talk about the value that all these perspectives can bring to the discussion.

Ken: And consistently engaging in this process, talking about the education, it’s also sort of continuing self-exploration. How can I continue to engage in a dialogue with those around me, and not this sort of constant debate, right? The media is filled with debate and competition. We can get a lot further as humanity, not just here in the U.S., but across the world, if we can engage in dialogue about these differences, and how we can continue to sort of build each other up in sort of a united front.

John: Do you have any other suggestions for our listeners?

Ken: You asked the question earlier, “What can we do more of?” And another question that’s floated my way is, “Is there a need for more mental health services?” My answer to that is, I actually think that, in many ways we’ve become, in certain areas we’ve become, specifically in higher education, resource rich. So I think it’s this idea that it needs to be the right services in place. And to all the family members, caregivers, veterans, civilians, who are wondering what they can do, sometimes it’s very simple. It’s call the veteran, call the military member and ask how they’re doing, call the student and ask how they’re doing. Like I say in the veteran community, you never know that that call, it just saved someone’s life. Especially an individual who was going through, potentially, a traumatic situation or is alone by themselves for quite some time at their house and getting that phone call can really change some things around. So I think it’s we, as a collective, need to keep it very simple, and start there and have that dialogue, reach out and be supportive of one another, and then we can start to create those linkages.

Rebecca: Imagine that, just being a nice human being.

Ken: There you go.

John: Your earlier discussion of the need for support for veterans reminds me of a conversation we had a couple weeks ago, in a podcast that related to new federal regulations. Russ Poulin talked about a concern with the way in which the Department of Ed is treating veterans differentially, depending on whether they’re taking online or face-to-face classes. And that’s been a fairly significant issue in the last couple years during the pandemic, especially when more classes moved online, in that the housing allowance was available only for people who were taking at least one face-to-face class. And they could take the others online. But if they were taking all courses online, they were not eligible for the same housing allowance. And that seemed to be a little bit inequitable, especially during a pandemic, when many classes moved online, and some of the funding disappears for people from one semester to the next, depending on the modality of their courses that semester.

Ken: Yeah, this is a big question because it’s a systems issue and what that system is honoring, honoring residential instruction over online instruction. So this is one byproduct of that. Now if you want to look at, first off, COVID has accelerated the use of online, not just online education, but the way that we communicate. And we’ve found out, in some degree, it’s more effective and efficient. Also the quality, the traditional online, is very different from what online looks like today, in both the asynchronous sphere but also the synchronous sphere. And online education is an access issue, right? We’re talking about equality, we also talk about diversity. I see, now as director of online, that it’s a different student who is applying for the online course, a student who may have work experience, like veterans who have served in the military. They also have families, and so it’s very difficult for them to uproot their family, let’s say, from Texas, but they want a Syracuse University education, and financially and their kids are in school. Now we provide them with that opportunity to get the same sort of faculty expertise within the respective department. Also high-level tech and interaction through video conferencing like Zoom that we all use right now. And so when you sort of drill down to it’s like, okay, the quality of instruction is still there. We’re actually reaching a different type of student, not just veterans, but I also see more people of color who are applying for online education. And why is that? And so I think we have to continue to sort of unbundle what’s going on and not create a dichotomy between residential and online education. Obviously, for some professions and what you need to perform, that may look a little different. But overall, with technology, we’ve gotten really creative on how we can deliver this content. In some spaces, online is of higher quality potentially, because of all the tools that you can use at your disposal. So, I think from your question, the BAH, the Basic Allowance for Housing, for folks who are potentially in service, but folks who are using the GI Bill based on geographic location of what they get their BAH from. And we have to look at honoring online education as the same quality as going to get a residential education. It’s a social justice issue.

Rebecca: Indeed, and something we all need to advocate for.

John: One of the things I’ve noticed in my online classes, and I’ve been doing this for 20-some years now, is that a relatively large proportion of the students in my online classes are active duty personnel. I had one student who, during the Iraq War, apologized for not being able to participate because they were on radio silence. He was on a ship there, and he was not able to communicate because there was an attack that was about to take place. And many of these students were among the best students I’ve ever had, they were really focused, they were really disciplined. They always got their work done on time, and it was always really enjoyable having active duty service people in class because they set a great example for other students. And online education has opened up many more possibilities for people in the military to build a foundation that often continues after their service ends. Could you talk a little bit about that role?

Ken: I’ll backtrack a bit. So I served as an Air Force officer with individuals on the enlisted side who served with me, who did not have a college degree, who might have joined right out of high school where the traditional high school student goes off to college, right, at 17, 18 years old. And what I’ve found is, they are my right and left hand. And they’ve been doing, you know, mental health intake assessments, free screenings, briefing me on the particular case, whether it was an alcohol and drug case, or a family-advocacy case, or a military case where I would get the file and I met with him for 45 minutes prior. And done incredible work in prevention and outreach—whether it pertains to PTSD awareness, mental health, suicide—and then I realized that these folks have real-world, real-life experience. But when they get discharged, or when they transition out of the military, they don’t have a piece of paper to show for it. So they have to go back and then get a whole four-year degree. In addition, in some cases, 10, 15, 20 years of this military experience. And so what online education provides, is an opportunity for, if they’re in uniform, they can begin, potentially part time, taking courses at a reputable institution, because they’re qualified to do so, not alienating them from doing that. And so I’ll use Syracuse as an example. I’m down in Louisiana and I really want to attend and get a Syracuse University education. I can have the opportunity to take online courses while I’m in the military. So when that transition does occur, I’m not only prepared with my real-world experience, but I also have the system backing of what that degree provides for a particular profession. And that’s a significant asset for our military and veteran population and their family members, because their family members are also residing with them, whether it’s on the installation, or on post, or off post in that geographic location, which may even be overseas. So thank you for bringing that up, John. I think that we have to continue to have conversations about access to education, and what that truly means for our military veteran populations, but even our everyday civilians.

Rebecca: I can imagine, too, the ability to have that consistency. Being able to take classes from the same institution when you might be moving around, or changing location, could be really helpful, because that helps have something be consistent.

Ken: Absolutely. And they can start online part time at an institution. And I’ve seen this situation occur, and they can even go residential, if they so choose, on campus when they do transition out of the military. So it gives them a sort of foundation or a head start, so they’re not starting from the first day of college once they get out of the military.

Rebecca: After a really different amount of experience, right, like someone coming straight from high school into a college situation. That goes back to your earlier point about having a first-year student in a college setting being in really two different moments in their life.

Ken: Absolutely. And the experiences are different, but I’ll tell you the symptoms are the same. So when that 18-year-old goes off to college and leaves his or her home for the first time and goes into the dorm room, there’s anxiety involved. There might be some level of depressed mood or lack of concentration, adjustment-related issues, mixed features in some way. Same thing goes for that 18-year-old I saw in my office in uniform. There is anxiety that goes along. There’s depression, right, there’s adjustment-related, there’s phase-of-life circumstances, which is completely appropriate. It’s good that they’re coming to seek these services, to sort of work through them, for longer-term success in one’s life.

John: We always end with the question, what’s next?

Ken: What’s next for me is that I have a book called Diary of a Disposable Soldier. I’m close to getting it published. And on a weekly basis, I would go over to the Syracuse VA Medical Center in the cafeteria and meet with a veteran who was disabled, unable to type for oneself but could ultimately speak. He had found a diary that he had when he served in combat operations in Vietnam. And so he had, after 50 years, had come to grips that he wanted to tell his story. And so I’ve helped him along with several other individuals, get this work completed. Unfortunately, he passed in December. And so it’s my mission, in the coming weeks and months, to get this published and get it out there for friends, for family, folks that he’s served with in Vietnam, and other individuals who are curious about one’s experience during the Vietnam War.

Rebecca: Sounds like a really important and powerful work we can all look forward to reading soon. Well, thank you so much for joining us today. It was really great hearing your perspective and thinking through so many important issues related to veterans but also just to our wider community.

Ken: Thank you, Rebecca. Thank you, John, so much. Wish you both a wonderful weekend.

John: Thank you for joining us.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

John: Editing assistance provided by Anna Croyle.

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204. Preventing Workplace Burnout

Faculty who have spent the past 18 months teaching during a global pandemic often report that they are experiencing burnout. In this episode, Kristin Croyle joins us to discuss the causes and symptoms of burnout and strategies that individuals and campus leaders can use to reduce faculty burnout.  Kristen is a psychologist and the Dean of the College of Liberal Arts and Sciences at SUNY Oswego.

Shownotes

  • Maslach, C. (2018). Understanding Job Burnout, presentation at the Devops Enterprise Summit, October 2018 https://www.youtube.com/watch?v=gRPBkCW0R5E
  • Maslach, C., & Jackson, S. E. (1981). The measurement of experienced burnout. Journal of Occupational Behaviour, 2(2), 99–113.
  • Maslach, C. (2017).  Finding Solutions to the Problem of Burnout.  Consulting Psychology Journal: Practice and Research, 69 (2), 143–152.
  • Karlan, Dean (2019). Commitment Devices. Tea for Teaching podcast. Episode 103. October 16.

Transcript

John: Faculty who have spent the past 18 months teaching during a global pandemic often report that they are experiencing burnout. In this episode, we examine the causes and symptoms of burnout and discuss strategies that individuals and campus leaders can use to reduce faculty burnout.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer.

Rebecca: Together, we run the Center for Excellence in Learning and Teaching at the State University of New York at Oswego.

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Rebecca: Our guest today is Kristin Croyle. Kristn is a psychologist and the Dean of the College of Liberal Arts and Sciences at SUNY-Oswego. Welcome back, Kristin.

Kristin: Thank you. I’m happy to be here.

John: It’s good to talk to you again. Our teas today are…

Kristin: I’m doing an oolong jasmine green tea this morning.

Rebecca: Well, that sounds good.

Kristin: Yeah, it’s very tasty.

John: I had never heard of an oolong green tea.

Kristin: Actually, it is one that I snagged from a University event. They’re the ones that show up on the tea tables when there’s occasional tea. So I grabbed it off of the Provost Council meeting yesterday. It’s good to use the actual University resources that are available. It is tasty, though.

Rebecca: I have just an Irish breakfast this morning.

John: And I have a black raspberry green tea from The Tea Republic, which I got from our office and it has not gone bad. It’s one of a few [LAUGHTER] that have not gone bad during the year and a half that we were away.

Kristin: It still has flavor and has not completely deteriorated to dust, that’s good.

John: It tastes wonderful.

Rebecca: Yeah, when your tea starts tasting like dust, we’ve had a guest who mentioned this… we’re good.

Kristin: Yes, yes. [LAUGHTER]

Rebecca: So we invited you here today to discuss the topic of faculty burnout. What are the symptoms of burnout?

Kristin: I’ll preface this by saying that much of what we’re going to talk about today is based on the research of Christina Maslach, who’s an Emeritus Professor at UC Berkeley, and she’s been working on this topic with her collaborators such as Michael Leiter since the 1980s. So, as an international authority, much of what we know about workplace burnout is really based on her research, and we owe a debt of gratitude to her, absolutely. One of the things that Dr. Maslach has looked at is what characterizes burnout, and there’s a specific definition. Actually, the World Health Organization, just a couple years ago, added burnout to their compendium of areas of concern and it’s important as we talk about it to recognize that they added it in a way that’s consistent with her research, which is that it is, an “ occupational phenomenon.” Meaning that, it’s a characteristic of the workplace and the fit between the workplace and the individuals in the workplace. It’s not an individual problem. It’s not a mental disorder. It’s not individually diagnosable, and it’s experienced individually, but it’s experienced individually because of the workplace situation. So as we talk about it, and we’re going to be often talking about the individual experience of it, but we can keep in mind, all the time, that even though it’s about the individual experience, it’s not an individual problem, it’s a workplace problem and the way that burnout is characterized is in three components that people experience. One is exhaustion, and of course, all of us will recognize all of these things, because these are normal human experiences. It’s just when they come together in kind of a toxic combo, that it becomes burnout. So the first one is exhaustion, feeling emotionally drained and physically exhausted by work, on a consistent basis. The second one is cynicism, feeling callous, for example, or not caring what happens at work, and sometimes faculty who are feeling particularly cynical, you’ll hear this in the way they talk about their students and their colleagues. A student will come to them with a tough situation, and they’ll basically be communicating “I don’t care what is happening to you in your life, all I care about is what I need to accomplish,” which is an experience of cynicism. The third characteristic is a feeling of ineffectiveness, feeling like you’re not accomplishing worthwhile things in the workplace, or kind of a decline of professional efficacy. An example of this for faculty is feeling like no matter what you do, your students are not going to learn, that you can’t be helpful to your colleagues, that in the past, you may have felt like a resource and that you could accomplish something in the workplace, and now you feel like you don’t have anything to offer. And it’s important to think of those, together, as an experience of burnout, and not as the God’s truth. For example, in feelings of ineffectiveness, that’s a feeling, a perception of ineffectiveness, a subjective experience. If someone feels like they don’t have anything to offer, that doesn’t mean they actually have nothing to offer. If they are feeling cynical, it doesn’t mean that their colleagues and their students actually don’t matter, even if they have that feeling at the moment. If they’re feeling emotionally exhausted, it doesn’t mean that they don’t have reservoirs underneath that. So this is a subjective experience, together, and yes, people can feel different combinations of that. The way that Dr. Maslach looks at it, if you have all three together that are relatively high, that’s burnout. If you have more one versus another, they don’t characterize that in their research as burnout, but of course, we’re really talking more about the subjective experience. If you’re completely exhausted by work, but you’re not high in cynicism, it’s still not a very pleasant experience, whether or not in a research setting that would be called burnout.

Rebecca: Because we’re talking about burnout today, some faculty might say, casually, I feel really burned out, but maybe don’t really fit that definition, but maybe really experiencing high stress or feeling really overwhelmed. So, as we’re talking about things today, are the pieces of advice that we talk about things that will help those individuals as well, or is there a different set of characteristics or things we should be thinking about?

Kristin: Oh, absolutely, it will absolutely be helpful, because, as we’re talking about it, the experience of burnout is a subjective internal experience, and just because it’s defined one way in a research setting doesn’t mean that someone can’t say to themselves, boy, I am really burned out… totally fine. I mean, we use similar words like “I feel really depressed” when, clearly, we’re not experiencing clinical depression. It’s a subjective mood state of feeling sad, and maybe losing some interest for a little while, but it’s not at a kind of a professional definitional level, it doesn’t really matter for the individual. If you’re saying “I’m feeling burned out,” …yes, absolutely, all of this stuff will still apply.

John: What are the causes of burnout?

Kristin: That’s an important point because, I think I’m just going to use the same answer to every question, by the way… [LAUGHTER] We’ll just start by saying that burnout is a workplace phenomenon, but it’s experienced individually, so it’s not an individual problem. I’ll just start by saying that for every answer. So when we talk about what are the causes of burnout, there are some individual factors that can contribute, but it really is an issue of workplace and individual fit. So, in the research, they tend to look at six characteristics of the workplace. And this is based on lots and lots of interesting work with different types of workplaces. So, let’s go through the six. First one is workload, and remember, this is always a question of individual to workplace fit. So if the workplace is manageable, with time to rest and recover, people are less likely to experience burnout, but of course, some individuals vary in what workload they consider to be manageable. The second aspect is control, when people can influence decisions that impact them, when they can exercise autonomy in the workplace, when they can get the things they need to do their job, those aspects of control help. Now people on the podcast should know that even though we’re doing this remotely, we can see each other’s faces. I like the nods I’m getting here, that when you feel like you can influence the things that you need to do your job, that aspect of control can reduce burnout. The third one is reward, that there are rewards that are commensurate with the work, and sometimes those rewards are specific to the individual needs, financial rewards, institutional rewards, social benefits, the whole slate of rewards. We know that being underpaid does not help, but also never being told “thank you,” also doesn’t help. So making sure that there are a slate of rewards that are commensurate with the work and commensurate with the needs of the people who work there. So there’s three: workload, control and reward. Next one is community, that there are job related relationships that are characterized by social support and effective conflict management. We know, for example, in higher ed, that one of the top reasons that faculty will leave is because their colleagues are not nice to them, a kind of a broken culture at the departmental level, that that kind of broken community builds burnout and drives people away from one institution to another. The fifth aspect is fairness, that decisions at work are perceived as fair and equitable. And anyone who’s been in any workplace longer than about six months, you understand how important this is, right? Even if stuff is just really a struggle, if it’s perceived as fairly impacting people, that some people are not getting ahead over others in mysterious ways, that is much easier to take, like we’re all in this together, this is happening in a way that is fair. And the last one is values, that the individual’s ideals and motivations that are relevant to work are consistent with the practices and values of the employer. I interviewed a highly qualified person for a faculty position fairly recently, and one of the reasons that she was on the job market… she was already in a tenure-track position. She was on the job market because the institution she was at was dramatically changing. They were structurally changing, everything was different, and one of the things that she had valued was undergraduate research, and that was not going to be an important value of the institution going forward. So it kind of broke her relationship with her employer. Another way that we’re seeing this with COVID is when you hear people talk about “I didn’t get into this work for this reason,” that sometimes speaks to a values mismatch. You hear it often with healthcare workers who are under a lot of stress right now, you hear them talking about having to make decisions about who to help first, having to tell people: “You can’t be with your loved one while they’re dying” …those are things that directly cut against the things that got them into healthcare, and it builds this feeling of burnout. So those are the six aspects: workload, control, reward, community, fairness, and values. And those pieces, the mismatch between the individual and the workplace, in any of those areas can dramatically contribute to burnout.

John: And I think the pandemic may have affected nearly all those categories. Could we perhaps talk about some of the ways in which the pandemic may have affected things like control and some of those other issues?

Kristin: Absolutely, absolutely. And I would bet anyone in higher ed, who’s listening to this, could write them down immediately. Like, for example, “How has the pandemic affected your workload like, “Fwahah… these 83 different ways,” and you know, the most obvious example is when people were asked to go remote very suddenly, especially people who had not been teaching in an online environment… that the workload, like straight up, of just having to completely retool materials that were intended for one delivery into another one…. whether or not you had the underlying knowledge base for that, or an orientation towards it… just separating all of that out, just the work involved in shifting everything was dramatic. Control is also a really excellent example. Control is something that has made the pandemic so stressful for so many people in so many different professions, that there are critical aspects of our work lives that we now feel are controlled by an invisible virus. Our feelings of how we control our environment and what keeps us safe, have been completely thrown out the window. And at the same time, our ability to shape our workplace, our individual ability to shape our workplace to maintain that sense of control, has also been completely thrown out the window. I know there were some faculty who would have preferred to stay face to face even when we moved things remote, whose sense of risk was low, and were upset that they had to make that change, and that there are faculty who would much prefer to stay completely remote now, even though institutionally, that’s not always a choice, especially across the country, different institutions are in very different places where faculty may not have as much control as they would typically have over how they’re delivering their classes, how they’re interacting with their colleagues, how they are interacting with their students. And, when you’re talking about something that is a literal existential threat, that is terrifying in a way that I can see would dramatically increase this loss of control and experience of burnout and we could talk about all the other ones as well… [LAUGHTER].

John: But those are certainly the big ones, I think, and I think Rebecca and I have both experienced those as well in different ways, but it’s been…a challenge.

Kristin: Absolutely. I also think that from some of the things I hear from colleagues in other states, some legislatures or boards that have gotten very involved with how universities are delivering their classes, I think that also contributes to burnout for both faculty and administrators where you think you’re doing the best thing you can and then somebody who has no idea how you’re doing your job, or how a university work says “No, this is the way we’re going to do it” …that can be a crazy-making experience. Rebecca and John know that I relocated to New York just two years ago. I’m happy to be in New York, where universities are empowered to make more of their own decisions, then in some states, and my heart goes out to our colleagues in some states where they have been prevented from making decisions that they think are good for their students and for their faculty.

John: That was a topic we talked a little bit about last week in the episode dealing with legislatures affecting what topics are allowed in the classroom.

Kristin: Exactly

Rebecca: Can you talk a little bit about the relationship between burnout, the workplace phenomenon and discussions around work-life balance?

Kristin: Yes, work-life balance is a really fraught topic, isn’t it? On the surface of it, it seems like this great ideal that we’re all shooting for, right? That we can hit some individually adjusted perfect balance, but underneath it is all of this social baggage of who is positioned in a way to be able to achieve what is more of a work-life balance, who is socially and economically positioned in such a way as to have that be almost a completely unattainable goal, all of that kind of stuff. So, I think that there are similarities to kind of pushing for the ideal work-life balance and the concept of burnout. Because work- life balance is also experienced individually and there are aspects that you can individually control, but it is also a workplace phenomenon. So I know we’ve seen in the news, for example, that China is having conversations about the 9-9-6 work week. If you’ve seen this, the 9-9-6 work week is the idea that you should work from 9am to 9pm six days a week, and this is an ideal that is pushed in some companies. And finally in China, people are saying, “Wait, no!”

Rebecca: That sounds horrible.

Kristin: This is not good for people… like they collapse from exhaustion and illness. So we can say that work-life balance is an individual ideal, but at the same time, there are workplace variables that push people in one direction or another, that’s in a broader sense. It’s hard to hold that kind of dialectic in mind, that the work environment requires this of me on the one hand, but on the other hand, I still have control over many aspects. How can I exercise and grow that control in a way that can help me to live a healthier life? That those two things are both simultaneously true and need to be kept in mind at the same time. So burnout is a great example of that. Burnout is a workplace phenomenon that is best addressed institutionally or across the workplace culture, but at the same time, individuals maintain control over various aspects of their lives, and how do you focus on the pieces you can control and make the most of your areas of influence over your own life, over your own time, over the way that you’re allocating your energies and your emotions?

John: Since most of our listeners don’t have control over their workplace environment to the extent that they might like, what can individuals do when they’re faced with an environment where they’re feeling these types of pressures?

Kristin: So one thing that helps me to keep in mind is the three components of burnout: exhaustion, cynicism, and ineffectiveness. And I know, for myself, that when I am edging towards burnout, ineffectiveness is one of the first things that I start to feel. I start to feel like I don’t have anything to contribute, and I recognize that that’s a sign of burnout, and I tell myself that I actually do have things to contribute. Just because I don’t feel that in the moment, it’s not a sign I don’t have something to say, it’s a sign that I need to take more stock of how I’m approaching things and reduce my level of stress. So, the first thing I would suggest is keeping in mind what are signs of burnout, because otherwise, it’s very easy for people to blame themselves and see it as an individual weakness… say, “I’m just not up to this,” when really an alternative interpretation is “I’m experiencing burnout. It’s not an individual flaw, it’s not an individual weakness, and there are things that I can do about this,” and at the same time, those three things, exhaustion, cynicism and effectiveness, what you’re shooting for is kind of the counter for that. So what can you do that counters exhaustion? What can you do that builds your energy? What can you do to counter cynicism? What can you do to build your emotional engagement and your compassion? And for ineffectiveness, what can you do that builds your sense of effectiveness and your sense of accomplishment? So there are a number of things that we all have individual control over that help us to build our energy, to build our emotional engagement, and to build our sense of accomplishment. Just for example, all three of us have worked very hard to figure out how do we set boundaries in time? We don’t have magical solutions to this, but we try really hard. How do you decide when to stop working and to start having fun, or sleeping or exercising? Because those are all things that build energy, and when you don’t set those boundaries of time, it sucks the energy out of you, because you’re spending all of this time exhausting yourself in the workplace, and although we may feel some pressures to spend all our time exhausting ourselves in the workplace, that actually is not required. We do have some control over that. Now, I’m specifically speaking about a university setting, there are certainly some workplaces where it is literally a job requirement to exhaust yourself in the workplace, and that is really a toxic environment to be in. I know we’ve seen that with some health-care workers where they have been given no choice but to exhaust themselves in the workplace, and it’s a horrible situation to be in. So when I’m talking about a university workplace where we may feel like we have to put everything into our jobs all the time, but that’s actually not a job requirement. So how do we say, “I’m going to stop working now, because it’s 11 o’clock at night and one should sometimes go to bed and get some sleep?”

Rebecca: I hear it’s good for brain function.

Kristin: Yes exactly, and those things actually help us to be more effective at work. I often don’t do email on the weekends, for example, which for a Dean is unusual, but that’s because we spend 30 years socializing as grad students, and further on, that you work all the time, nonstop seven days a week, because that’s how academia works. It doesn’t have to work that way. So as another example, how can people, if they’re feeling cynical, if they recognize that increase of cynicism, how can they address that? Because one thing that brings people into higher ed is often a connection to students, especially in institutions like ours, comprehensive institutions that really value undergraduate education. We hire people who got into higher ed because they love students, and they are excited by working with students, and they have compassion for students, and they want them to live better lives when they graduate, and it can be particularly distressing for people who got into higher ed for those reasons to feel that aspect of themselves retreating, to lose patience and to lose compassion for their students. So what if you feel that? What can you do? So the first thing is, you recognize it’s a sign of burnout, you say “This is not me, this is not my weakness, this is not me becoming a harder person, this is a sign of burnout.” So it helps you to identify it as external to yourself, and something that you can approach as a problem instead of an individual failing. And then, oftentimes, we find that when you want to be feeling something that you’re not feeling, honestly “fake it till you make it” is not a bad approach. So if your student says this terrible thing is happening in my life, I need some accommodation for that in this class, perhaps some days, you have a hard time coming up with a compassionate response to that. That’s okay, as long as you don’t tell that to the student, you have it in your heart, like I just don’t have the depth of compassion that I typically have, so today, I’m going to say to the student, “I’m so sorry, you’re going through that, let’s talk about what kind of accommodations will work for class for now.” If they need extended deadlines or something like that, because later, you know, you’re going to go back to that, and you will feel it. It’s okay to say, I’m sorry, you’re going through that knowing that, cognitively, you’re sorry, and later you can be emotionally sorry for them, if that makes sense. And you’re allowed to have more depths of compassion some days than others or more depth some semesters than others, that’s okay. As long as the way that you respond to your students is the way that you want them to feel. I’m not expressing that very well. It’s okay when you feel emotionally out of control inside, it’s okay to go to your social support network and talk about that. It doesn’t have to affect the way that you work with your students. And I know some of the faculty that I have worked with that sometimes go through this, they feel horrible later if they don’t treat their students with compassion, because they were having a bad day.

John: I think also, with a pandemic, some of those support networks broke down a little bit, making it a little harder for faculty to connect to their support networks.

Kristin: Oh, that’s absolutely true, partly because we are social creatures who have evolved to be able to respond to in-person support, and when we’re not able to access that in-person support in the same ways, it doesn’t feel as powerful. I lived in Texas for many years, and hugging is, in South Texas, a big thing. You hug your colleagues when you see them, you hug a stranger when you meet them, there’s sometimes a little cheek kiss in there, you hug when you’re happy, you hug when you’re sad. There were like 80 hugs in my professional day when I worked in Texas. And, if you’re used to that level of both physical connection and social connectedness, and that is suddenly withdrawn, like it has been in the pandemic, it’s very difficult to feel the same kind of level of support. Plus many people in higher ed, we get our professional support from colleagues that we feel friendly with, but we’re not close enough friends that we would seek each other out if you have to work at it. So like, going to a department meeting, the meeting may not be that fun, but seeing your colleagues can be a highlight, like “How are things going?” …but you’re not close enough friends that you actually seek each other out outside of that. During the peak of the pandemic, those kinds of relationships were very difficult to maintain, because you weren’t having those kind of casual informal social interactions, they had to be planned and scheduled. Is this is going to be outside with masks or is this going to be in video? And without having a social support network that was that strong, much of those kind of collegial connections just melted away, and I think all of us have seen the effects of that on social loosening between colleagues and how it shows up in email and how it shows up in like people are just kind of rude to each other sometimes, because they haven’t seen each other and they haven’t rebuilt those social connections, But I should be talking more about how to build a defense against burnout. So we talked about setting time boundaries, I think that’s really important. Another aspect that, okay, it’s gonna sound individual and it is individual, but remember, burnout is a workplace phenomenon. Didn’t I say that I would say that over and over? One of the reasons that burnout can be so damaging is that it physically stresses you, and it can set you up for health impacts. So a way to build your physical resilience can also help as a response to feeling burned out. So making sure that you’re taking care of your health the best that you can. If that is starting to walk when you’re not walking, making sure that you take ergonomic breaks at work to stretch, watching how much you’re drinking, all of those aspects that build physical resilience, they make you more resistant to the stress response of the exhaustion aspect of burnout and they’ll also help protect you against the health effects that can come from an extended period of burnout.

Rebecca: Things like eating lunch seem important too in that department, right?

Kristin: Yes.

Rebecca: Because, one of those time barriers… that lunch just escapes away. There’s all these meetings.

Kristin: Yes, absolutely, absolutely! I had a wonderful colleague that I worked with that was so committed to students, and in her job, she was both an instructor and an advisor for a fairly large number of students, and I talked to her when she was feeling really stressed out one semester, and she said, “I don’t have time to eat or go to the bathroom. From the start of the day, to the end of the day, I’m talking to students non-stop.” And we talked about how she could build control back into her life, and as the teacher of these students, she was the one making the appointments, and they would come with a question, but she would set the agenda of how you address that. So it’s not good for your students to see that you don’t eat and go to the bathroom, it’s okay to say, “I’ve been talking to students for two hours, I need to take a restroom break, I’ll come back in 10 minutes.” That’s okay. It’s also okay to say “I need an hour here for lunch, because I also need to kind of disengage.” So we talked about how she could set time barriers so that she literally was making herself go to the bathroom and eat. Also, as just a side note, her other colleagues who had similar job responsibilities did not have this issue. That doesn’t mean it was her fault. It wasn’t her fault, it was a mismatch between what she was being asked to do and her, like a workplace issue. But, it also speaks to how boosting your own level of control can help to combat burnout. And we see this also sometimes in our colleagues who are like, I’ve been assigning these amazing projects and papers for students, and they take me so long to grade and I give them six versions of feedback along the way, and they never make revisions. They can figure out how to achieve those learning outcomes in a way that requires less instructor time. So how to exercise control in a way so that you can pull back some of that time, pull back some more flexibility.

John: And maybe doing things other than work to get back some of that work-life balance can help. I know I recently started playing with a band again.

Kristin: Yay.

John: Somehow in the next couple of weeks, I’ve got to learn 60 songs [LAUGHTER] before we do this long show. But it does help, it’s very refreshing to do something that’s not involving Zoom meetings for 8 to 10 to 12 hours a day.

Kristin: Absolutely, absolutely. I worked with a psychologist who ran one of the only inpatient PTSD units in the country who was really fabulous, and that was a high area of potential burnout and emotional exhaustion, listening to people talk about their traumatic experiences. And his advice, which is just the same as the literature is, you got to have fun, you got to have fun in between all those. In fact, he said, “the more stressful the work situation, the bigger the fun has to be, you have to have big fun.” Oftentimes, when people feel exhausted, it’s difficult for them to imagine doing something that would be enjoyable, it’s difficult for them to plan it, it’s difficult for them to think it’s gonna be any fun to imagine it as being fun. Don’t let any of that stop you, you just do it anyway. You say, “Usually, I like to do this, I don’t feel like doing it right now, but go do it anyway.” Because it really does have a mood lifting effect, even if you don’t feel like it when you’re going into it, and that can be little fun, it can be going on a walk with somebody that you like and enjoying nature, it can be big fun. Many of us are not doing a lot of traveling right now, and it can also include sometimes people who practice mindfulness experience increased joy in their daily life as well, because they can kind of suck the little moments of joy out of the day in a more focused way.

Rebecca: I know one strategy I used during the summer when I was starting to feel overwhelmed, was I just signed up to take a poetry class because I had time to do extra stuff, and I paid for it, and it had a regular meeting time, and it had a schedule associated with it, and it really helped me get back on a creative path, because there were some structure to it. So I didn’t have to put any brain work into the structure, I just signed up, and then the structure came to me, and that really helped because that was one less thing I had to think about.

Kristin: Mmhmm, absolutely.

John: We’ve talked a little bit about what individuals could do when they start to experience the symptoms of burnout, what might institutions do to help reduce the likelihood of burnout?

Kristin: It’s a great question and something that all workplaces need to have an eye on. In fact, some of the most interesting work that Dr. Maslach has done is working with workplaces and helping them to identify what are the sources of burnout in your workplace and how can you institutionally address it? For universities, I’m going to shift it slightly to what can leaders do. So the first thing I would say, is to watch for their own burnout, because you know that one of the aspects of burnout is cynicism, this reduced feeling of compassion. Another is feeling of ineffectiveness. If you’re expecting someone to provide leadership, you want them to have compassion for the people at the institution, and you want them to feel like that if they do something, it’s actually going to make a difference, as opposed to feeling like it’s not gonna matter whatever they do. So to watch for signs in their own burnout, and recognize that if that’s impacting their work, that they need to address that before it impacts the people that they have some responsibility for. But in general, we know that one thing that reduces workplace stress in crisis and I would characterize us as having been in a constant crisis for the last year and a half, one thing that definitely helps is to provide information, lots of information. Be as clear as possible, communicate more often than you think you have to, in multiple modalities, just communicate, communicate, communicate, because in the crisis mode, it’s very easy for people’s emotions to escalate quickly if they feel that important things are not being addressed, or they don’t know what’s going on. So over-communicate, and do what you can, in every aspect, to build faculty, staff and student experiences of control. So there are some things where the institution has to take control, there has to be some direction. It’s very important, for example, that we stay in the black in our budget, because we really want people to get paid. That’s true for every university, that there are institutional goals that protect everyone, and sometimes you have to set direction that requires that. But at the same time, there are aspects where you can cede as much control as possible. It’s very helpful if you’re already in an environment in which there is a strong tradition of shared faculty and administrative governance, but there are aspects where faculty, staff and students can exercise control over their own lives and over what’s happening to them. Every piece that you can build for that can help. At the same time, it is another dialectic where if you say, “We don’t know what to do, what do you want to do?’ to someone who is heavily burned out, they may not be able to come up with a solution, and it’s a leader’s job to be able to come up with a solution. So you don’t say “We don’t know what to do? What do you guys think?” And sometimes the answer to that is, “Well, we don’t know either it’s your job, figure it out,” and that’s a fine answer. So if that’s the answer to the Dean or the Provost or the President, then they need to figure it out, [LAUGHTER] while allowing as much flexibility as possible. Another aspect, I think, is that we need to be extra conscious of faculty, staff, and students who have comparatively less institutional power. So in a time of crisis, with widespread levels of burnout, it’s definitely going to affect some people more than others, and those people are often on the margins of having a voice or having power to create institutional change. They’re people who may be already under extra stress because of low pay or because of discriminatory experiences in their department or inequitable workload assignment. Those people are already getting the short end of the stick, and may be more prone to burnout because of it, and may have less power to say anything. So it’s an institutional responsibility to be extra conscious of those voices, to go the extra mile to find out what their perspectives are, and to build them into whatever we can do to, again, build experiences of control. And finally, I think all of us should be practicing compassion as much as we can. We may not agree, that’s okay. Higher ed is really good at having disagreements. We have disagreements about ideas, we have very fundamental disagreements about policy, that’s okay. We can even say like “this person is super freaked out about going into the classroom right now, because of their own assessment of risk that is completely independent of anything else, and this person is not.” That doesn’t mean one of them is right or wrong, it means that their own perceptions are different, and that we should have compassion for people who have different perspectives on what is happening in their lives. I recognize that that list is too global. I would really like to say, “Here are these specific things that we should do,” but it does differ by institutional contexts. In terms of specifics, though, I think communicating as often as possible in multiple modalities and making sure that voices are in the room. Those are two specific things. When decisions are being made that affect their lives, faculty, students, and staff should be in the room so their voices can be heard, so that they can exercise as much control as possible over their workplace situations.

Rebecca: Sounds to me to based on what you were saying, Kristin, is that when we’re thinking about faculty or staff voices that need to be in the room, it’s not just tenured faculty, or full-time faculty or full-time staff, but people that are on a range of situations from those who might be really part-time to those who have been really established with the institution and been there for a long time.

Kristin: Absolutely, absolutely. And doing it in such a way that… and this is, I think, a tricky part… adjunct voices, for example, are very important in determining how to move forward in ways that affect adjunct work, but at the same time, we don’t want to burden them with extra service requirements of serving on a bunch of committees or put them in a position where they feel that their contracts are already unstable if they speak up and say something… are they going to lose a potential adjunct contract in the future? So it’s a hard line to walk, but it doesn’t mean we shouldn’t do it. There is a way to make sure that untenured faculty, both part-time and full-time, have a voice in determining how the institution moves forward.

Rebecca: Some of that sounds like anonymity might sometimes be important to providing some feedback, especially with part time faculty.

Kristin: That’s an excellent point.

Rebecca: Maybe they can’t be in the room, but we can certainly ask them for feedback, in an anonymous platform, so that we have at least a representation of their voices in the room, even if they’re not there.

Kristin: Absolutely, and I appreciate the unionized environment in New York, where there is an alternative pathway to provide input, where people can feel protected in a different way.

John: Anonymity is one good way of providing that feedback, but also having a sense of trust that what you say will be taken under consideration seriously, and I think our campus has done a pretty good job with that, compared to what I’ve heard from many other campuses.

Kristin: I think so too. Both in the classroom, and in leadership, we have to walk that tricky line of like, “I think I know what I’m doing, but at the same time, I have to really welcome critical feedback.” Like if your students say, “I really don’t understand what you’re talking about,” you have to have some experience of gratitude for that, that somebody said, “I don’t know what you’re talking about,” so that you can explain. And similarly in leadership, when faculty say, “this is a dumb idea, don’t do this,” we have to be able to experience some gratitude for that feedback and say, “Well, thank you for pointing out all those potential horrible downsides that had not been considered.” So cultivating that attitude of trust and safety, because then you, on the one hand, you get some pretty negative feedback sometimes, so you suck it up. But at the same time, you need to feel grateful for that negative feedback, because it really does make the institution a better place. One aspect that we didn’t touch on, I just want to pop in, in higher ed, full-time faculty more than part-time, but full-time faculty of all ranks tend to have somewhat more control over their assigned work over time than in other workplaces, and that is another way to combat burnout in the long run. So if you say I have been doing the same thing for years, and I just can’t take it anymore, there’s so much interesting stuff that can be done at a university. If you got a better idea of how to spend your time, probably somebody is going to let you do it. I worked with a wonderful woman, I will give her a shout-out even though I don’t think she’ll hear us: Wendy James-Aldridge was my most influential Department Chair as an Assistant Professor, and Wendy was a great researcher. She studied primate family relationships for decades at the Gladys Porter Zoo in Brownsville, Texas, but she was also a talented administrator, she was a great teacher, and she told me one day, “You know, when I just get tired of dealing with students, after years of a heavy teaching load, I go be Department Chair, and then I do some stuff, and I push some paper around, I take care of faculty, and then whenI get tired of dealing with faculty, complaints and paperwork, then I went to chair the faculty assembly and did that for a while, and then when I got tired of that, then I went back to full-time teaching.” And this is over decades of a career, and it’s a really great example that when work seems like a slog, you can actually change, if you have enough control, which in higher ed we often do, you can actually change the proportion of your time. And every university, I would hazard a guess, has some great faculty who are leading a center somewhere. And they often do that when they were doing one thing and being very successful at it and thought, “Hey, I would be really interested and excited to do this other thing,” then you do that for a while and you say, “Hey, you know what would be interesting? To do a different thing, because I like to learn, I like to grow,” You do a different thing, and in higher ed, we can actually do that. In many workplaces, that is not really an option. And I’ll say it again, as Dean, I can say, there’s so many things that need to be done that if someone comes up to me and says, “I have this idea, I want to do this really interesting thing that needs to be done,” there’s usually a way to make that happen, because we need a lot of stuff to be done. So I’d also suggest that people think about both control in the short term, how can you control your time and how you’re spending your time and allocating your emotional investment, but also think about control in the long term. If you’re tired of what you’re doing, and your institution gives sabbaticals, take a sabbatical, move in a different direction, apply for a leadership position, write a grant, those are all things that actually can help refresh people’s sense of engagement with their workplace. It’s interesting to me that sometimes the solution for burnout is not less work, it’s different work.

Rebecca: I’m definitely someone who has had a lot of different interests and jumps around and does all kinds of different projects, from research to creative work.

Kristin: Oftentimes, when I’m feeling particularly ineffective, I will listen to the podcast or do a good hour of development, because that kind of learning helps to re-engage me emotionally. And then I don’t feel so ineffective. It’s like, “hey, those are good ideas, I have ideas, I am thinking about these ideas.” I now have a little rejuvenation of energy, and I think a lot of academics are that way, we get turned on by learning and we get turned on by stretching and doing different things.

John: I know that’s something I’ve enjoyed about the podcast. I’ve received a lot of inspiration by the suggestions from our guests. The main problem is trying not to implement too many of them all at once. [LAUGHTER]

Kristin: All at the same time, all at the same time, yeah.

Rebecca: I know one of the lessons that I tucked away from that poetry class I’ve been taking was the idea of generative reading, and that’s really what you’re talking about.

Kristin: Yes.

Rebecca: Consuming something else from some other folks to be exposed to new ideas to remind yourself that you also have ideas.

Kristin: Yes, absolutely. I’ll add one other strategy: oftentimes we find people to hyper focus on their areas of weakness, and say, “I’m so stressed out, I have to get better at these 28 things,” and oftentimes, that kind of focus actually doesn’t help. It can be much more helpful to focus on your areas of strength. Say, “You know what, I’m bad at these things, but I’m good at this stuff, I’m gonna do this stuff I’m good at.” So for example, I am not good at writing by myself, I have never been good at writing by myself, I find it completely unrewarding. If I had a deadline, I would usually hit it, but if I have a collaborator, I can write because the social motivation is much more interesting to me.

John: A commitment device, as we talked about on an earlier podcast.

Kristin: Exactly, I also find writing articles to be really boring, but I can write a grant with no problem, because I see the impact it’s going to have, and that is much more motivating to me. So I could spend my career beating myself up for being bad at writing articles by myself, or I could spend my career saying, “You know what I like to write grants with a team, something that will make a difference, and that’s less frustrating for me, it’s much more rewarding, it has better impact for the institution because I’m actually doing something that I’m good at, as opposed to just trying to build what I’m bad at.” We spend so much time trying to say “I am bad at this, I should be better.” Well, that’s actually not very helpful. So the next time you find yourself thinking that you can say, “Wait, wait, wait, wait, what am I good at? I’m gonna focus on that instead.” And that can also help to combat that feeling of exhaustion, because you’re always trying to remediate what you’re bad at and being tired and being worn out. Uh hnnn. What are you good at? Where will you find that energy? What gets you intellectually engaged again?

Rebecca: Sounds to me like in tenure, promotion, retention practices that focus on the contributions made by an individual, rather than specific kinds of contributions, like contributions that are a good fit for the individual and the institution, would be something worth rewarding and emphasizing.

Kristin: Absolutely, and we see that at the Associate Professor level, how can we kind of spread it more to the Assistant Professor level, where when people are promoted to Associate and given tenure, sometimes they blossom in an unexpected way, because they don’t feel so much pressure to be evenly achieving across multiple areas.

Rebecca: So we always wrap up by asking what’s next?

Kristin: What’s next? That’s a good question. As Dean, I am very focused on what role that I can play and what role can the college play in supporting our faculty and students and I will remain both focused on COVID, ‘cause, you know, it kind of is a cloud over everything, right? But, at the same time, thinking about “What do we do next? What are we learning now? What can we use now that we can leverage to come out of this in a different and new way?” How about you two?

Rebecca: It’s always an adventure, right? [LAUGHTER]

Kristin: Yes, it is, yes, it is.

Rebecca: Well, what’s next, I’m going to learn my new job, which is the Associate Dean of Graduate Studies at SUN- Oswego.

Kristin: Well congratulations! And I am excited to work with you in all of the capacities that you have been in, including this new one, and the nice thing for me is that the Graduate Studies Office is right down the hall, so I’ll get the chance to see Rebecca more.

Rebecca: Definitely!

John: What’s next for me is continuing in the classroom after a nice long break. It was really exciting to be back in the classroom. I wish more than 60% of my students had been vaccinated that first day, but working with a challenging environment where I have a number of students in quarantine, a number of students testing positive every few days, and handling that mix in face-to-face and online is a challenge, especially when you have a very interactive class environment where there’s a lot of polling and group work taking place that, as many people experienced last year, it’s very challenging, and I was kind of happy to avoid it, but it’s so much more energizing, for me at least, to be back in that classroom environment.

Kristin: Right, absolutely. Well, good luck to you and to your students.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

John: Editing assistance provided by Anna Croyle.

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