228. Trauma-Responsive Practice

Typically, faculty have little knowledge of students’ personal histories, including any trauma that they may have experienced. In this episode, Em Daniels joins us to discuss ways of constructing a trauma-responsive educational practice. Em is a researcher who focuses on education, corrections, criminal legal reform, and abolition. She is the author of Building a Trauma-Responsive Educational Practice: Lessons from a Corrections Classroom.

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Transcript

John: Typically, faculty have little knowledge of students’ personal history, including any trauma that they may have experienced. In this episode, we discuss ways of constructing a trauma-responsive educational practice.

[MUSIC]

John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

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John: Our guest today is Em Daniels. Em is a researcher who focuses on education, corrections, criminal legal reform, and abolition. She is the author of Building a Trauma-Responsive Educational Practice: Lessons from a Corrections Classroom. Welcome, Em.

Em: Hi. Nice to be here, and thank you so much for inviting me.

Rebecca: We’re so happy that you’re joining us today. Our teas are… Em, are you drinking any tea?

Em: I am drinking tea today…

Rebecca: Woohoo!

Em: …and I’m drinking it in a mug. Should I tell you what I’m drinking?

Rebecca: Yeah.

Em: Okay, so I’ll actually hold it up. So this is a Steven Smith Teamaker, and it’s a Lord Bergamot.

Rebecca: Sounds good.

Em: And it’s a black tea. And I’m just going to tell you I like it very strong so it is very dark. And it’s in a mug that my mom gave me a number of years ago for my birthday.

Rebecca: Love it. How about you, John?

John: Mine is a bit more boring. I’m drinking a Twinings English breakfast tea in a little thermos that I picked up at the Twinings store at EPCOT a couple years back.

Rebecca: And I have some very strong Scottish breakfast tea, even though it’s afternoon, in my T-rex mug, [LAUGHTER] which is my favorite.

Em: That’s a great mug.

Rebecca: Thanks.

John: And it was a great image on the screen for those of you who are listening.

Em: Yeah, it’s a little green cartoon T-rex with very small arms, and… Are those sunglasses?

Rebecca: I think they’re just really big eyes.

Em: Just really large eyes, and I think that there is steam coming up from the teeth. I don’t know how he’s going to get the tea up to his mouth with those short little arms.

Rebecca: I think it’s going to fly maybe? [LAUGHTER]

Em: It might be like a flying mass of liquid towards the mouth.

Rebecca: Definitely.

John: Which may have been why they became extinct.

Em: Exactly. Or why they were angry, if they were angry. [LAUGHTER]

Rebecca: We’re just solving all the problems of the world right here right now.

Em: All the problems in the world, bring them here, we will solve them.

Rebecca: We invited you here today to discuss Building a Trauma-Responsive Educational Practice, but we know that you wanted to start our conversation today with a gathering practice. So will you lead us through that, Em?

Em: Yeah, so one of the things I feel it’s really important for all of us, when we’re talking about trauma responsiveness in the classroom or anywhere is for us to try to remember for ourselves what it felt like to learn. To have a moment where we felt completely immersed in learning and in joy and all of that connection. So what we’re going to do is we’re just going to remember that together, and know that our remembrance of that, whether we’re physically present or not, we get to share with each other. So if you want to close your eyes, you can close them, I’m going to close mine because it’s easier for me. But what we’re going to do is we’re going to sit, and we’re going to take a moment, and anybody who’s listening, remember a moment of learning that was incredibly meaningful for you, doesn’t matter when, doesn’t matter where. It doesn’t matter what you were learning, or who you were with, but a moment where you felt uplifted, an epiphany. Just that feeling of opening, and excitement, and joy, and fun. All of the things that we love about learning. Remember what that felt like in your body. What your face felt like, what your skin, your hand. Could you feel your heart pounding? Were you smiling so your teeth were drying out because you were smiling for such a long time? Just all of that warmth, and maybe there was a tingling sensation around your hands and your head. I want you to just remember what that felt like in your body, and I want us to remember that this is what we hope, and this is the feeling that we seek as teachers, and where we want to bring our students and where we want to be, and we want to bring our students there with us, and all the people that we’ve worked with. So let’s try to hold on to that as we move through this conversation, and hopefully, as you move throughout the rest of your day, like that feeling of a deep connection of joy, and fun from learning something that was meaningful to you, and now we’ll come back to the podcast. Thank you for letting me do that.

Rebecca: Thanks for having us start with something very positive. [LAUGHTER]

John: We need more of that today, or at any time.

Em: Yeah, that’s the reason to do it I think, is to remind us that learning itself, the moment when we have that, whatever that is, that is a moment of joy, that is the moment of connection with other people, with ourselves, with the world around us. And that gets really lost. It gets really lost in all of the other things that swamp us.

John: And that is something that comes out throughout your book. But first maybe we can go back and talk about how this book project came about?

Em: Yeah, I’ve been thinking about this book for probably 17 years. I went to grad school at Portland State University and I thought I wanted a degree in Peace Education, but started out thinking I wanted a degree in Conflict Resolution. And I realized that I was more interested in the intersection of conflict and education. And I knew there was something we could be doing better, and I didn’t know what it was. I had no concept, no framework, nothing like that when I was in school. I just knew there was something. And so this idea has just been on my mind, like, ‘There’s something that we’re not doing or we could be doing better,’ and so this has just been sort of pursuing me throughout my career. And went to grad school, got done, taught in an alternative high school, moved into community education, worked with community college for a number of years. Part of that work was student services, part of it was teaching in a prison, I taught in the Oregon women’s prison for several years, and then left that job. I also worked in corporate training and doing just adult education in almost every single venue you could possibly think of, every different type of student. I moved to Spokane in 2017, to work as the re-entry education navigator so I worked with currently and formerly incarcerated people who wanted to come back to school. And in 2018, I met a man who’s now like a brother to me, his name’s Bill and we started doing presentations on… we called it at that point “the culture of incarceration.” He’s a formerly incarcerated person and the re-entry education navigator position was very new, and I wanted to try to help out people in the organization understand some of the barriers that people who are coming out of prison face. And Bill had been an educator for a very long time, so we have just incredibly complementary set of skills and knowledge. And as we continued to talk about incarceration and the incarceration of education, we started realizing… Well, we’re not really talking about prison culture, because that isn’t relevant to anybody outside of prison other than people who have survived prison, and that’s something that we wanted to talk about. It wasn’t like, “Oh, we’re going to take you on this tour of how terrible it is in a prison.” So we came across a TED Talk by Nadine Burke Harris, who wrote The Deepest Well. She was talking about the impacts of trauma across childhood development, I think is what her talk was about. But it got Bill and I both thinking about… Well, this is what we see in classrooms and adult classrooms. And so that sort of started the conversation, and we immediately started researching. And oddly enough, one of the only people that we found in western research who has done any sort of scientific study of the impact of trauma on learning is Dr. Bruce Perry who just wrote a book with Oprah called What Happened to You? Dr. Perry was a big influence on us because he wrote an article in 2006 called “Fear and Learning.” And we found a handful of other practitioners who were doing the work, but not really much in academia at that time, that was 2018. So we did a lot of presentations on this, quite a number, and did that through the rest of 2018 and part of 2019. Early in 2019, I met a friend at the National Conference for Higher Ed in Prison. And in early 2019, she asked me if I thought about writing a book, she wanted to introduce me to an editor. So I was not seeking a book contract or anything like that. And she said, “Well, let me introduce you,” sent her a couple sentences. The editor said, “Will you send me a proposal?” So did that in late 2019, and ended up with a book contract in late 2020, completely unexpected, and had given myself a deadline of Spring of 2021, had barely started writing when COVID hit. We went into lockdown, lost those three months. So I really wrote the book from June of 2020 to June of 2021. It released on December 17, 2021, and I really don’t remember very much of last year. [LAUGHTER]

John: That’s probably not a bad strategy in general.

Em: Yeah, I don’t remember very much of it at all. When I got the book, when I got my author’s copy in the mail, I read through it, I was like, “Did I write that? I can’t even remember writing that.” [LAUGHTER] So that’s the sort of long story and more immediate story about how this book got written.

John: And we should probably note that there’s an awful lot in this book. We’ve decided to break this discussion up into two podcasts. This first one, where we’re going to be focusing on the trauma-responsive educational practice. And then a second one that’ll be released later, that will focus primarily on the issues of teaching in correctional facilities and the challenges associated with that. So what is trauma? And how do we define it?

Em: Well you started off with a very small question. So thank you for that. [LAUGHTER] Thanks for not throwing me a hard ball right out of the gate. And I think in the interest of time, what I’m going to say is I think we have to, especially when we’re talking about teaching, one of the things I did have to do when I was writing was I had to maintain a very narrow focus. Even though learning seems like a very broad focus, I had to maintain a very strict discipline and narrow focus. So I’m always going to talk about trauma through the lens of learning, and part of that is because I am not a mental health professional. I’m not a disaster management person, and I don’t want there to be any question of the perspective that I am talking about, and would not want people to think that I am talking about health care or mental health. Trauma, I think there are two things. One of them is: What happened? And the other is: How does that impact us physically, emotionally, mentally, spiritually? So the “What happened?” and this is my opinion, is not as relevant for a broad range of things that we would consider trauma work. I think it’s relevant in terms of physical health, and therapeutic work, and the things that an individual person may need to do to help themselves. I think in terms of what I know about you, Rebecca, or John, and what happened in your past, in order for me to be able to be an effective teacher, I don’t feel like I need to know those things. There may be exceptions to that, other people certainly are going to have different opinions, I just don’t think that it’s relevant for me to know what happened. What is relevant is for me to have an understanding of how that impacts your ability to learn. Whatever happens, how it impacts people is different. So if the event was domestic violence in the family, if it was unrest and your family had to flee a war and come to the United States, if you were in a car accident, all the different things that could happen, it’s like an infinite number of things. Trauma is really how humans have evolved. We don’t even know what a not-traumatized brain would even be. We don’t even know. We’ve evolved, we all have historic and intergenerational trauma. So understanding the impact of that, and I should make a caveat here, is systemic trauma and oppression are in a little bit different category, because those are consistently ongoing. And we do need to understand what is currently happening, so that we can address those issues. I created a diagram called “multiple points of entry to trauma work” for this purpose, so we could see all these different ways that we could work with trauma. And all of those things are connected to acknowledging and having some understanding of systemic and historic trauma. When I’m thinking about the definition of trauma, I’m going to look at the book for a minute. Chapter 3 is really about what we talked about, trauma and how that connects into learning and education. And there’s two lists there on page 30 and page 31, that look at this sort of extensive categories of things that can happen to people. But trauma really, in a very brief thing, is something that happens that we’re not prepared for. We’re not able to cope with it emotionally, physically, mentally, spiritually, we’re not able to cope with it. It can cause disruptions in the brain. Some people recover from that, and have very little long-term impact, and some people have a lot more long-term impact. So there’s so much we don’t know about the nature of trauma and how it works, and why some people are able to come back fairly quickly and some are not. Certainly personal resilience. Resilience is a very popular word, which is often about the strength of the individual and does not address the systemic issues that force people to be resilient. So even though internal resilience is absolutely necessary for us, and sort of recovery from trauma, whatever that means, is a function to some degree of our internal resilience, it is also a function of our external support. And I would say when you talk about people who are subject to ongoing systemic trauma, that certainly has to erode some of the internal resilience and even if they have strong external support, it’s more for them to have to work to accomplish to move forward. I know that that’s not a specifically sciency description of it. But I think that for teachers, if people want to do their own exploration, a deep dive into what is trauma in terms of science, and all of that, then I absolutely would encourage them to do that. And remember that when you’re in your classroom, that may not be the capacity that you are being called on to bring forward.

Rebecca: So you talked a little bit about the impacts of trauma in terms of what happens to your brain or body, mind. Can you just talk a little bit about what some of those things are that an educator might want to just be aware of?

Em: Yeah, so a lot of what we know about the impacts of trauma come out of, obviously, disaster management, but they come out of domestic violence, sexual violence, and harm mitigation. A lot of the language that we have to use is all grounded in that. So when we look at the impacts of trauma, just sort of the way we think is framed through this mental health and harm mitigation perspective. So I’m just letting teachers know that’s something I’m attempting to do is open that conversation as we are moving forward and getting people to think outside of that, and sort of broaden the way that we approach that. So what trauma does is the body goes into an instinctive response: flight, freeze, fawn, fight, all of those things, we have all these different responses. But for people who have longer term trauma, or something that’s very, very deep and is maybe triggered, or whatever, what happens is it tosses the body back into the fear response state, and that either low-level or high-level of arousal, Dr. Bruce Perry puts it on a continuum from sort of calm to fear, and you can be along that spectrum. But we’ll say people who have long-term trauma, they’re just constantly in a low-level threat response. The body is always aroused looking for threats everywhere. And people may not even be conscious of this, it may just be the way that they’re used to living, it’s familiar. They’re used to having sort of very quick responses to things, always being alert, looking around. I don’t even want to say you can tell physically, because you don’t know people could have gotten very good at controlling their physical responses to that. But inside of them, there’s always this tension of… Where’s the next threat coming from? So the chemical response is that the body and the brain are flooded with cortisol and adrenaline and all of these stress-related chemicals. And those chemicals in the brain make it very difficult for the amygdala to communicate with the prefrontal cortex, which is where our center of higher learning or higher function is. And the hippocampus, which is supposed to regulate that communication, gets hijacked with all these chemicals. I know that’s not a very sciency explanation. But that’s the best the lay person can do, is to say that the communication is very interrupted. So your centers of higher reasoning should be able to communicate with your fear center pretty quickly. So it can assess, “Oh, is that a threat? Is that a threat? Oh, it’s not a threat, you’re fine, move on.” But it’s not able to do that. The communication can be really weak, it can not be happening, all of the things that can go on. This is very important, whether it is actually a threat or not, your body is acting as if it is a threat. So that means that if someone is sitting in the classroom, and their body is constantly perceiving a threat, their ability to access their centers of higher reasoning is compromised. And it doesn’t mean people can’t do it, it doesn’t mean that everybody has the same reaction. But it’s just a lot harder. So that’s one of the impacts, is the ability to sort of assess whether something is a threat or not, so that you can let your body settle and calm itself. And also, even being able to access your standards of higher reasoning is a lot harder. One of the results of having long-term trauma impact is that people’s relationship to time can get a little skewed. Their ability to assess and say, “Oh, this is going to take me this long, this is going to take me this long, let me sort of figure that out.” That can get a little bit, I don’t know, wonky, a little bit. Not even messed up, it’s just different, people perceive time differently. I mean, think about what people say when something really terrible is happening to them, their sense of time. Either, it’s low to the point that it feels like everything has stopped, or it’s just, blink, and the thing is over. So the perception is really huge. And that may or may not come back in the classroom in the way that it needs to, for people to, like, turn in assignments on time. Those are a couple of examples. Clearly, when people are on a sort of low-level threat response, their ability to connect with other people and make meaning of information can also be very compromised. And they can really have a hard time with it. Certainly they can learn or they can uncover that ability in themselves. But it takes a lot more work and time, and I know teachers are often short on time to do that.

John: So when we’re dealing with students who are experiencing trauma, we know that they’re not going to be able to acquire information or make connections as easily or form relationships as easily. What can we do to be responsive to that? How can we address the challenges that that presents?

Em: There are three things I think that any teacher can do at any point. One is prioritize relationships. The second is preserve dignity, treat students with respect. And the third is to try to strengthen connection. And I realize, as I say this, the pressures that teachers are under to deliver content to students are enormous. And that in and of itself, is a significant part of the system that we’ve created for ourselves that appears to be failing. And I don’t mean failing as in individual teachers are failing, but the system is failing students. When we look at the school to prison pipeline, and we look at the education rate of people who are incarcerated, and we cross-section that demographically, we see black and brown people, we see disabled people, we see poor people. And they are, I don’t want to say they’re being ejected, I don’t know what other words to use. But these students are not succeeding, and they’re ending up incarcerated. So the system that we have created is failing large, large swathes of people. And I would say that it’s only really working for a small section of students. And that piece of it, where we’re so focused on delivering content, and requiring students to learn in a very specific way, and not only learn in that way, but be able to act in a very specific way, be able to repeat and regurgitate in a very specific way, if they don’t do it in this very narrow way, they are punished. And that way is not focused on relationships, it does not prioritize human dignity. It does not look at connections between students, between students and teachers, between teachers and other teachers. Those are not the priorities. And I feel like if a teacher wants to try to work with students who are suffering trauma, and that is showing up in the classroom, then you can’t just change the content, you can’t just change the method of delivery. You have to change the whole way you think about your purpose in being there. And I’m acknowledging how difficult that is to do in the system that we have right now. Even if you can only do it with one or two students, and try to really strengthen your relationship and connection with them, and treat them with dignity and accord them the respect that they deserve as fully functioning and capable human beings, that does go a long way. It may not resolve all of the problems, but it does go a long way towards helping those students have a better experience.

Rebecca: To me, it sounds like a focus or a shift from dumping content into brains, to focusing on trying to foster that love for learning that you had to think about at the beginning of this conversation, and become lifelong learners and help develop those skills to help learn on their own rather than depending on a classroom situation to learn something.

Em: I mean, I think that human beings are learning creatures. That’s part of the reason we’re on this planet. We can’t not learn, it’s foundational to our nature. As we age physically, as we develop physically, we learn. We’re constantly soaking in information, trying to make meaning of it. What does that mean? What does that mean? What does that mean? How does that relate to my experience? And when people are traumatized, especially as children, and I should also say that most of the research we have around trauma is on children. And I think that that’s absolutely necessary. But those children are being raised by adults. And they’re being raised by adults who have not been in any way expected to, or talked to, or taught to address their own unresolved harm, the things that happen to them. And when we have things that are unresolved, even if we’re able to just pick up and go on with our lives, those things don’t go away. They live in our bodies, they live in our minds, and they come out. I think I can recommend Dr. Lee-Anne Gray’s book. It came out in the fall of 2019, it’s titled Educational Trauma. I was very grateful that it came out because I was like, “Oh, I don’t have to define that, Dr. Gray has done that.” So Dr. Gray talks about the harm that happens in classrooms to children. This theme that we talked about like the banking method of education, which Freire and hooks talked about extensively. And we’re not even talking about at this point, the racial aspect of our current system and sort of how that has been set up to really prioritize one way of understanding and interacting with the world. And not only prioritize that way, but punish anybody who can’t fit into that way. So Freire and hooks both talk about banking method education, which is what you reference, Rebecca, the decontextualizing and silo-ing content as if you could take it… It’s like, Can you take a B vitamin out of the thing that actually creates the B vitamin? Maybe you can? Is it going to be as good? Is it going to be as good for your body? I’m not sure about that. Maybe eating the food with B vitamins in it is better for you. Perhaps not the best metaphor for learning, but I was thinking about B vitamins. Out of context, the fact that we can take a B vitamin and not have to eat a meal rich in B vitamins, says that we can take a B vitamin. So having content compartmentalized is not necessarily a wrong thing, because it is helpful to be able to study things sometimes, sort of in their purest form. But it’s just completely out of balance that we wouldn’t think about all these other different ways of knowing the world. We think about cognition, that is our holy grail of teaching. What about other centers of learning? What about nature-based learning? What about movement-based learning? Why is cognition the only thing that we focus on? And if we do anything else, it’s like a side note, and it’s not considered as important. So I think that those things when we’re talking about that, and you’re talking about students who are historically disadvantaged and punished in education, they are students who don’t necessarily interact with the world in the same way as our frameworks would demand that they do. So when teachers are looking at… What am I going to do? How am I going to work with these students? That’s why it requires that type of shift away from content delivery, content, and the teacher centered as the sole expert, to this more open and level field, which is: I value your lived experience, you’re a human being who is fully worthy, who has dignity, who is worthy of my respect, as a full and functioning human being. And let’s think about… How do we increase our connection with each other?

Rebecca: So you started hinting at some pedagogical practices we could consider in terms of relationship building, and you’ve mentioned dignity. Can you offer some specific examples of practices we can adopt, emphasize, or build on maybe things that we already do that we could just start moving in that direction, without it feeling like it’s such a impossible heavy lift?

Em: I was thinking about this, I woke up in the middle of the night thinking about this, because talk about pedagogy is always very challenging. Because the approaches that are needed when you talk about once people get out of K-12, so that’s any sort of approach to adult learning once people are out, the range of practice and approach that’s needed to serve adults on that is extraordinary. It is extraordinary. And I have taught students who left school in fifth or sixth grade and their last experience was they got their GED 30 years ago in school, and they’re coming back and they’re wanting to learn about computers, or they’re wanting to learn about something else. And then students who are getting ready to go on to Master’s degrees or who are working on Master’s degrees. So the range of pedagogical approach is really broad. So I try to, when I’m talking about pedagogy, do two things. One is talk about large best practices. So using UDL, Universal Design and Learning, using TILT, Transparency in Learning and Teaching. Really looking to the disability community to have them help us figure out what do we do around accessibility, not only accessibility and content, but also looking at issues of disability justice, like when we are talking about education. And looking to leaders, black and brown and indigenous leaders in education, and other people of color to look at… How do we decolonize? How do we bring some kind of balance into not only curriculum and content, but in the way that we actually engage in education? I think that those are very broad best practices for people. And I know that what people often want is the details. And that is the part that I can be a little bit reluctant to get into. Because it really depends when you are working with somebody who has not been in school since they were in fourth grade, and they’re trying to get a GED and they’re in their 40s, you have a very different approach than if you’re working with a PhD student, or if you’re working with somebody who wants a degree in welding, or somebody who’s just like a freshman, English 101. So those are all really different. What I can do is I can look at the framework that Bill and I developed. So we put together a trauma responsive educational framework. And I think that it has some helpful ways to approach this. And it also reinforces that teachers already do a lot of these things instinctively. Because learning is, to me, the low-hanging fruit around trauma-responsive approaches. Because in order for people to be able to learn, they have to have this state of sort of internal calm. We talked about earlier and all of the symptoms and things that can happen in the body. Bessel Vander Kolk and Resmaa Menakem—Resmaa in My Grandmother’s Hands and Bessel Vander Kolk in The Body Keeps The Score—they really brought forth this idea of being able to settle the body and expand the nervous system. So when you settle the body, and you bring it back in, you’re calming the vagus nerve, that helps it settle and the chemicals to recede. And it may not be a lot for some people, it may be a lot for other people. But I think, and again, don’t know that we have a lot of research on this, but that settling at the body I think is the pathway towards this state of internal calm that we know that students need to have whatever learning center they’re trying to access. They need to have that sense of calmness in their body. So in order to do that in the framework that Bill and I put together there’s a large outer circle and a smaller inner circle. And the inner circle is the internal container, and the outer circle is the external container. So the internal container is the teacher. And in this framework we’re talking about the teacher is the person who sets the emotional tone, not necessarily the content expert, but the person who holds the emotional tone of the room. And then the external container is all the stuff that you put together—your classroom agreement, your expectations of students, their expectations of each other—it’s all in the container that you build together. But without a teacher who is settled in their own body who has done some of their own work, it can be very difficult to get the tone of the room to the place where the students can calm themselves. And to work in that regard, teachers do a lot of things. Bill and I talked about high-impact experiences, these are experiences that can help people settle their body. And it’s things like, safety is a bit of a problematic word, but I don’t have a better word so I’m going to use it. So I’m going to say physical and emotional safety, with an emphasis on physical safety, because there are people who have never known emotional safety. So we don’t really have accurate language around that yet. I would say that we’re talking about being settled, instead of helping people feel safe, we could talk about them being settled. And that way, you don’t have to worry about how they’re labeling their emotions. It’s not my business how you label your emotion. But what I can help you do is settle your body, and then my expectation can be, “If you’re going to be in the room, then you’re going to be able to settle yourself. And here’s what we’re going to do to help with that. And if you feel like you can’t do that, okay, then here are some strategies. And here are the options.” We can talk about settling and safety, consistency, instability, dignity, and respect, giving people the full respect that we all owe each other that we owe ourselves for just being humans on the planet. Personal autonomy and a rigor in learning. You want to maintain a rigorous learning environment that is not a punitive learning environment. So those are high-impact experiences. And a lot of teachers do those things already. So now it’s just like. “Oh, okay. So this is one of the ends, I’m trying to get to using these means,” not the only end, but one of them. And then high-impact skill areas are things that I think helps students learn how to expand their nervous system. So as the body unclenches and relaxes, the nervous system can expand. And I think that those moments, we talked about those meaningful learning moments, those lightbulb moments, I think that’s when we have a moment of expansion. And we can connect this a little bit metaphysical as well as maybe physical, maybe a little tiny part of our brain likes that we created a new connection in our brain. And maybe that connection connected us to somebody else in some way. These skill areas are making meaning and creating connection, helping people with time awareness, not forcing them into anything, but helping them to become more aware of, like, “Oh, this is where I’m situated in time. This is how I can sort of think about time.” Decision making. I had students who I would ask them, “Why did you make that decision? What was your process?” And they’re like, “I don’t know what you’re talking about,” never even realized that they could actually take a moment and walk through making a decision. They have been so reactive their whole lives, that they didn’t even know there was a process happening. So critical thinking and integrating experience. I think that a lot of times we want students to think critically, and I don’t know that we make specific connections to the reason it’s important to think critically is so you can integrate this experience into your own lived knowledge. You want to be able to assess things, but assessing them outside of some kind of context… Like, why? That’s why people hate statistics. Because the specific connection to their own lived experience doesn’t always get made. And so you’re just being asked to look at a bunch of numbers that from everything that we know, is just a bunch of lies. You’re like, “Oh, you can just manipulate that. And you can just lie like crazy.” And I’m like… Well, statistics are useful. But you have to help people understand that in their own lived experience this is how this piece of information is useful and not just go memorize a bunch of random numbers. That doesn’t work if people don’t retain it, and they don’t understand how it can be useful. And then the last piece there is creative expression. So anytime you can bring creative expression into the classroom in any kind of way, it’s just generally an expansive practice, I think. Those are my pedagogical recommendations, even though they’re not specific.

Rebecca: I think that they’re helpful as I was thinking about the experiences we’ve been having during COVID-19 in the classroom, and some of the observations we’re making of students, like, time was a thing that… as you’re talking, I’m thinking, ‘Yes, mm-hmm,’ time seems completely elusive during the pandemic. [LAUGHTER] I’m making connections about specific things that we’ve talked on the podcast about during the pandemic and observed of students. And that bringing an awareness to some of these things is really helpful, actually.

Em: And for ourselves too. I see the conversation happening, where educators are over here in this one bucket, and they’re like, “We are about to die, we’re so burned out, we’re so overwhelmed.” And I’m not even talking about K through 12, I’m just talking about higher ed. Those poor K through 12 teachers, I don’t know how we’re going to come back from this for them, with children with the adults, I don’t know, especially in education and health care, those two areas. And then we have students over here. And the one thing that teachers don’t necessarily do is have this very deep understanding that if they’re able to tend to their own pain and suffering, they do an enormous service for their students. So if you’re going into the classroom, I mean, I’ve heard stories here and there about teachers who have just really lost it. And the level of abusiveness is egregious. When students come into a classroom, and they come in expecting to learn, especially in college when they’re paying to be there, or their parents are paying for them to be there, there’s a certain amount of vulnerability that comes in, even if it’s very small. You come in, and you’re hoping to learn and when the person that you’re supposed to be learning from in that particular position that you’re looking to as a teacher is cruel or abusive. I’ve heard about teachers who will refuse to meet with students, all of the communication is asynchronous, they will not schedule a Zoom, you have to email them, all of that. And I can kind of get why teachers would not want to do that. I’m like, that’s just negligent. And it’s abuse. You’re being abusive to your students. And if you’re in that bad of shape, then you need to go talk with your department chair, and you need to help yourself. That’s really critical that you help yourself because nobody goes into teaching, wanting to be like that in the classroom. So when people get there, I ask myself, like, What happens to them? I don’t really need an answer. But what happened. Because they certainly did not go to all the work to come in and be a teacher to act like this. And to treat people this badly. I think that remembering in this time… and I don’t mean, on the weekends I just get to lay around the house, or every night I go and I play video games for three hours. That can be helpful for us to check out, give ourselves a break. But if that is literally the only thing that you know how to do is check out, then you’re doing yourself an incredible disservice. And I would really encourage you to get some additional support. And if you don’t know what that means, you need to talk to somebody. If you don’t know how to do anything other than check out, whatever that looks like for you, then you need to talk to somebody and find some other ways to help yourself navigate this incredibly stressful and traumatic time that we’re all going through.

Rebecca: Can I just say that that’s a good reminder to have compassion for everyone around us, our colleagues who might be going through a lot, ourselves who might be going through a lot, as well as our students.

Em: Yeah.

Rebecca: And putting that dignity piece up front, no matter who that person is, in those relationships is key. We’re talking mostly in that power structure of teacher to student, but I think it’s also across department chair and faculty, across faculty to other faculty, faculty to staff, staff to staff, etc.

Em: Yeah, I mean, everybody, we’re all really, really struggling. And the pandemic alone is bad enough. And there are a lot of other aggravating factors. And we came into the pandemic already really worn down, a lot of people came in really worn down already. And we have had no break, we’ve had no time to re-group and get our breath back. Even if you are a very resilient person, your internal resilience is only going to take you so far. Sometimes the best you can do is say, if you’re interacting with a student or whatever, just be honest and say, “I don’t have it in me to do this right now.” I feel like I’m getting angry and I don’t know why. I want to cry and I don’t know why. So let me just go take a walk around the block, or get a glass of water, or go cry for a few minutes into my pillow, like whatever it is. I think none of us have answers for this. This is an unprecedented time in our lived memory. We’re all really struggling and our reserves are very close to gone. I think we have to do what we can. But I think that teachers, even though teaching is not always seen anymore as a revered institution, I feel like it’s really been relegated to a throw away. And I used to hear this a lot when I was working in tech: “If you can’t do, teach.” And I just always felt like that was one of the worst statements I’ve ever heard. That, oh, if you can’t do the thing then go teach it. It was one of the most disrespectful and just really uninformed, very ignorant. But it is still very prevalent. So I think that we do bear such a responsibility, and I think the content delivery is part of it. But because people come in, and we’re exposing this part that is so intrinsic to us, as humans, we’re sort of opening this vulnerable part of us. Even though as adult educators, we don’t always think about that, especially when you’re outside of the liberal arts. People who are working in aerospace, two-year aerospace degrees so people can get jobs at Boeing, they’re not thinking about, ‘These students are coming in really vulnerable.’ But I worked with those students. And I’m like, “Oh, but they are.” And they come in, and they need a lot of help and support because they don’t really know how to learn, and they aren’t really feeling good about themselves. Sometimes that can be really helpful. But other times, the teachers are just not thinking in that way. And I think that we are given a great responsibility, people are trusting us to see that little vulnerable part of them, and to care for it, and to take it in our hands, and treat it with love and with care. I think that it’s very hard to do that right now. It can be very hard.

John: And that’s especially true, I think, in the context of people who are incarcerated, they are already dealing with a lot of trauma, and then adding the pandemic to that, I imagine makes things quite a bit worse.

Em: So for people who have not been incarcerated, I’m not going to speak from the experience of someone who has been but from observing what’s happened, I just want to be real clear about that. From observing what’s happened and talking with people. Imagine if you find out that there is a deadly plague ravaging the country. And you are locked in an institution with a closed ventilation system with people that you cannot get away from with thousands of them, including staff, who are coming in and out every day. I don’t think anybody who hasn’t been through that can imagine the level of terror.

John: And prisons have been particularly hard hit with COVID.

Em: Yes, they’ve been incredibly hard hit. This is a very large problem, the culture of correction does not lend itself to care. And so there was a lot of pushback around, even masking, I live in Washington. So the level of conflict around masks and vaccines, especially in the correction system, you’re caring for a vulnerable population of people. And I mean vulnerable as in, they literally cannot protect themselves. If you don’t bring in masks for them, they don’t get masks. If you are exposed to COVID and you don’t tell anyone, or you’re not vaccinated, or you don’t wear a mask and you come into work, they can’t get away from you, they don’t have the option of social distance, they don’t have the option to take care of themselves in the same way. They’re relying on the people who come into work to take the precautions necessary to keep them as safe as they can. And the culture of correction does not lend itself to caring about people who are incarcerated. And I don’t think that that has ever been more clear than it has been in the last year.

Rebecca: One of the things that, in higher ed, we might be in a position where we can have a culture of care. But a lot of times when we bring up those kinds of ideas, sometimes faculty might say things like, “I’m not a therapist.” And so how is being trauma responsive, different from being a therapist?

Em: So that’s a really great question. When Bill and I were first doing this work, and I reference him often because this work wouldn’t have happened without him, this specifically, like talking about therapy, was an early conversation both between us and between people we were working with. Educators don’t see themselves as therapists, they don’t necessarily see themselves as healers because healing is another word that is applied to trauma very often. And I think that when we talk about healing, we’re using this sort of physical analogy to physical healing that is not complete when you talk about trauma. Because healing the physical body, you have markers that you don’t have when you’re talking about healing trauma. So wanting to move educators out of a role where they are expected to see themselves as healers in some way, because we don’t even know what healing trauma means. We don’t even know what that is, that’s such an ambiguous term. And then in terms of therapists, even if you are a trained mental health professional, if you’re in a classroom and you’re teaching, you’re not acting in your role as a trained mental health professional. So you are not there to be somebody’s therapist. Clearly if there is an emergency and you need to do harm mitigation. Let’s not split those hairs, right? Because clearly you would be expected to help with harm mitigation or de-escalation. But you’re not there to act in a role as somebody’s therapist. So one of the reasons that I created the approaching trauma work, the points of entry diagram, was to address that exact question: If teachers are not therapists, then what is their role? And how do they think about working with people who have a lot of trauma? And I would say that it is through settling the body and expanding the nervous system. We don’t have a word for that role, a “settler” and “expander,” I don’t know, we don’t have a good word for that. It can happen in a lot of different places. If you’re somebody who is a legal professional, and you are talking with clients, if you’re doing intake with clients, you can do that work there. If you are working frontline on a government institution, and you’re a social worker, you can do that work there. Anybody can be around other people. And if they are settled in their body, then that will influence the people around them. And that is often a helpful thing. So that work can happen anywhere. I don’t know how we label that role. But I would say that if you are a teacher and you want to work with trauma, then you don’t need to assign yourself a title. You’re a teacher, you’re an educator, you’re an instructor, you’re guiding people, however you think of yourself in that way. Part of the work that you do is helping people settle their bodies and expand their nervous system. And if you want to think about trauma work, I would suggest that you do it in that way. Now these other points of entry, the one that touches all of them, is acknowledging and transforming historical and systemic harm. But all of these other ways, individual personal exploration, that’s a whole variety of things that individual people can do, restoring and strengthening community, creative expression, all kinds of creative expression, harm mitigation, containing harmful behaviors, rebalancing relationships with nature. And then integrating the trauma-informed care approach, I think of that more as systemic change, because trauma-informed care has, a lot of times, been focused on systemic change. You can combine all of those different pieces as part of a settling and expanding practice, without centering yourself as a therapist or in charge of somebody else’s well being.

Rebecca: Thanks for those reminders. So we always wrap up by asking, What’s next?

Em: Well, I think what’s next is we’re going to end up at some point talking about higher ed in prison. What’s next is I am just going to work to bring more people into this conversation. This is the first book on trauma and adult learning. I did write it through the perspective of my experience working with incarceration. But I think there’s a lot of other people who have different perspectives, who could be writing about this. But what I really want to do is get us writing and thinking about it in a way that gives a lot more of us access and permission, if you will, to say, “Oh, I can help people in this way, and not put myself in charge of their well being. But I can, in my role, have maybe a positive impact on them in this way that I wasn’t thinking about.” So that’s I think what’s next.

John: Well, thank you. We very much enjoyed talking to you. We’re looking forward to our next conversation.

Em: All right. Well, thank you very much.

Rebecca: Thank you.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

John: Editing assistance provided by Anna Croyle, Annalyn Smith, and Joshua Vega.

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226. Rooted Jazz Dance

Our disciplinary practices have histories that are important to acknowledge and share with our students. In this episode Lindsay Guarino, Carlos Jones, and Wendy Oliver join us to discuss jazz dance, its roots, and how instructors can decolonize the curriculum.

Lindsay is an Associate Professor of Dance and Chair of the Department of Music, Theatre and Dance at Salve Regina University. Carlos Jones is a Professor of Musical Theater and Dance and Associate Dean of the School of Arts and Sciences at the State University of New York College at Buffalo. He is also a performer and choreographer whose works have appeared on television, film, and regional theater. Wendy Oliver is a Professor of Dance and Chair of the Department of Theatre, Dance and Film at Providence College. Lindsey, Carlos, and Wendy are co-editors of Rooted Jazz Dance: Africanist Aesthetics and Equity in the Twenty-First Century.

Shownotes

Transcript

John: Our disciplinary practices have histories that are important to acknowledge and share with our students. In this episode we discuss jazz dance, its roots, and how instructors can decolonize the curriculum.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners..

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Rebecca: Our guests today are Lindsay Guarino, Carlos Jones, and Wendy Oliver. Lindsay is an Associate Professor of Dance and Chair of the Department of Music, Theatre and Dance at Salve Regina University. Carlos Jones is a Professor of Musical Theater and Dance and Associate Dean of the School of Arts and Sciences at the State University of New York College at Buffalo. He is also a performer and choreographer whose works have appeared on television, film, and regional theater. Wendy Oliver is a Professor of Dance and Chair of the Department of Theatre, Dance and Film at Providence College. Lindsey, Carlos, and Wendy are co-editors of Rooted Jazz Dance: Africanist Aesthetics and Equity in the Twenty-First Century. Welcome Lindsay, Carlos, and Wendy.

Lindsay: Thank you.

Wendy: Thank you.

Carlos: Hello.

John: Our teas today are… Carlos, are you drinking tea?

Carlos: I am, I’m drinking chamomile.

John: Very nice.

Rebecca: Nice and relaxing.

Carlos: Yes.

John: Lindsay?

Lindsay: I have a big tall glass of ice water. Exciting. [LAUGHTER]

Rebecca: But energizing.

Lindsay: Yes, it is. Refreshing.

John: A nice ice water on a nice cold wintry day here in upstate New York.

Lindsay: Yeah, right? [LAUGHTER] It’s cold here too in Rhode Island.

John: And Wendy?

Wendy: I’m typically drinking jasmine tea.

Lindsay: [LAUGHTER] How appropriate.

Rebecca: Typically? Hmm.

John: Typically… but today?

Wendy: Meaning my cup is empty.

Rebecca: Oh, no, that’s so sad. [LAUGHTER] And I have English breakfast tea.

John: And I am drinking, and I think a first, the same as you: English breakfast tea.

Rebecca: John and I never drink the same kind of tea.

John: It’s a matter of principle. But this time we didn’t have a chance to coordinate that. [LAUGHTER]

Rebecca: Yeah, we’re not in the same place. So we’ve invited you here today to discuss your new book, Rooted Jazz Dance: Africanist Aesthetics and Equity in the Twenty-First Century. Can you tell us a little bit about how this project came about?

Lindsay: Wendy and I co-edited another textbook called Jazz Dance: A History of the Roots and Branches that was published in 2014, and Carlos was a contributing author to that book. That particular book really positioned jazz within its roots. We went to great lengths to study the history of jazz from its roots in West Africa, and then looking at the continuum and the things that impacted the continuum. The conversations that emerged from that book were readily acknowledging the roots of jazz. Many people previous to that time weren’t necessarily saying the roots of jazz were West African. They maybe had that knowledge, but it was just not central to their teaching, or to the discourse in general. The conversations really shifted to look at: “Okay, now we know that the roots are here. We know that this is because of enslavement that we got jazz to this place, that it’s embedded in our American culture, but what do we do with that as practitioners? As teachers? As educators? How can we make sense of that in the classroom? And how can we have the tools? Especially, I myself, as a white person, how do I do that responsibly?” So I remember distinctly Wendy and I having a conversation, we went out and had coffee and lunch, and I pitched her this idea for a new book, and in that conversation, we were like, “We need Carlos to do this with us, or else this book can’t happen,” and I think Wendy emailed Carlos, and Carlos was like, “Yeah, I’m in,” and the idea was born, it was that simple.

Carlos: Yup.

Lindsay: Am I missing anything there, Wendy?

Wendy: I think that was a great summary.

Carlos: And I said, “Yes!” And off we ran.

John: So how did you select the contributors for this project?

Wendy: Well, many ways. I think we started by inviting people from our first book, who are all jazz experts, to submit an abstract for this book. We knew that this book was going to have a different frame of reference. So we weren’t automatically going to keep the same authors, but we invited them to give us their ideas. Then we were in the midst of making an outline for the book because we didn’t want to just have an anthology of random articles about jazz dance. We wanted to have it make sense and have a particular pattern that led somewhere, that had a logical progression, and we did that. I think we must have revised our outline about 10 times at least, right?

Carlos: [CHUCKLE] Yeah.

Wendy: What we did was we looked at the abstracts we had and then if they didn’t all match up with our outline, we posted a call for authors on several websites where professional dancers congregate, and we were able to find people that way.

Rebecca: Can you talk a little bit about how their traditional approach to teaching jazz might mislead students about the origins of jazz dance and why this book is so important?

Carlos: Well I think that most of us have learned jazz dance, either through, initially a studio system, meaning private studios, you know, go to class, take your children to class. Then moving through the academic system, higher education, particularly if we are getting degrees and moving forward. And what has been traditionally or typically taught throughout all the years, is a version of jazz dance that did not embrace, or incorporate or use rooted material. And if it was, it wasn’t specifically identified. That has been the really, by and large, the large expanse of that. Even, I would say, to what most people see presented either in television, film, on stage, what you would see has no real connection to the roots of where it began. So, that teaching of that jazz dance, many of us have experienced that. It’s not until you have these personal investigations, as we’ve done, to really go back and go, “where does this come from and how did we get here?” …do you then start to unearth all of that that’s happening. Now, that’s not to say that rooted jazz dance wasn’t going on, but it hasn’t necessarily been mainstream, or given the platform or the space to be seen and carried and moved forward. And there are many layers to how that has happened. I would say that is how the traditional approach to teaching it has happened in our country since, I’m going to say, you know, the mid-20th century, when it began to be popular and began to be used as a commodity that shifted it and changed. So there was a split in who owned it and who moved it forward. The voices that carried it forward or have the means, capacity, power, etc, to move it forward, moved it forward without acknowledgement of those people that were the innovators in the beginning, which were primarily African American people and it was rooted in African aesthetics. So that is the training and the teaching that has happened throughout.

Wendy: Also in higher education, the dance departments were predominantly oriented around modern dance in the early part of the 20th century and jazz dance wasn’t really part of the curriculum at all. So it was pretty much ignored in colleges and universities for a long time. When it did become more popular in higher education, probably in the late 70s or so, I think the kinds of jazz dance that were being taught were mainly from a white perspective, rather than a black perspective and the majority of people teaching in higher education (not only in that time but also today) are still white. So that really skewed the presentation of the material.

Lindsay: Also adding on to that, one thing that is worth noting is when you look at jazz music, where that’s situated within academia, jazz dance never found its grounding in the same way. So jazz music has been part of institutions for decades now. There’s festivals, there’s conferences, there’s journals, there’s all this energy around jazz. It also goes without being said that it is also moving towards whiteness. The very act of putting jazz music in the academy stripped jazz music from its black American culture, and from a place where it’s social and communal. And although there have been movements in a direction that is honoring the black American roots within music, a lot of the jazz music programs in academia are more white than black. When we look across the whole spectrum, we have jazz music, which has been growing and increasing in stature over the years. For some reason, jazz dance never found its foothold. It just became marginalized over time, and we make that very direct connection in the book to racism. Jazz reflects racism in America.

John: For our listeners who are not as familiar with the history of jazz dance, could you provide a little bit more information about where jazz dance got its start?

Carlos: Ok. Wooh, this is so dense. So in the interest of time, I’m going to try to move through this very quickly. There’s no doubt that enslavement, and the movement of Africa migrating to the country, came in contact with other cultures, and that is the birth of jazz. That happened because of exchange of ideas and so forth. You really can connect it back to early spirituals, because of all that communal, and work within the family unit and the soul and the spirit, and joy. And then connect it into early forms of entertainment in terms of minstrelsy, and Ragtime involved and moving forward. As it evolved, and we get to what we know is jazz, true jazz, which is coming into the early 20th century. And we have that explosion, and you get to the 20s, and Harlem Renaissance and all this stuff. It is amalgamation of all those experiences up to that point. So that jazz, that movement that occurred and that happened, speaks specifically about jazz movement, dance, comes out of that. It’s birthed out of that experience of African Americans who are having the opportunity coming off of the late 1800s, and so forth, and have an opportunity as we move into the 20th century to explore and be and have a culture that is vibrant. Their communities where now they’re growing in education, and they’re having all these experiences. So they have these places where they dance, and they can go and be free, and be in their own environment, which many of us have heard about… those nightclubs, and the Savoy ballroom, all of that jazz stuff happens there. And that’s when the innovation aligns with the music and it goes, and we build these steps which we call rooted, that are happening, swing, lindy, etc, going that way. What happens is, as our country begins to love it, and it’s massive, and everybody’s enjoying it, and there’s opportunity to make it into a commodity to sell and be commercial. And we put it into platforms, as I spoke before, television, film, musical theater at that time. And then there became a few people that decided it needed codification: to teach it, and train it and move it forward. As they did that, they began infusing Eurocentric forms: ballet, etc, and so forth. That primary space of that, and I’m talking about jazz dance, again, the movement, actually factors it, that’s what we call the continuum now, because we live on a continuum of the jazz dance and what it looks like… fractures it and begins to have all of these offshoots of what people call styles of jazz, as it fits that venue. Musical theater, jazz, commercial jazz, club jazz, these things are happening as people start infusing other things on top of it. That’s what gets translated forward, and we started teaching it in studios and we started teaching it in different ways, but what gets left behind in that process, are those rooted African-American and Africanist aesthetics. That gets left behind in favor of these other things, which seem to be, for lack of a better term, more refined. And so we move that technique out, and now we’re seeing something that looks more akin to ballet, or modern, or other things, and it gets commercialized and moved into other forms. And also, our music changes. So we’re going into the late 20th century, and our music changes, and jazz music goes one way, and as we electrify a little bit more, and rock and roll, and soul and all that comes in. So jazz in a social form, jazz dance, as we sell it, in our commodity, follows that path. It leaves jazz music and follows that other path. So what you see today is that… stuff that was created, so that we fit in Broadway musicals on a Broadway stage. That does not necessarily mean it held on to the roots, or something that is in a commercial, or something that you see on TV, or even on the concert stage. So that’s a real quick sort of pathway. Again, it’s more detailed, and we have this jazz tree in the book that you can look at that really talks about all that. It really illustrates how it fractures out.

John: And there happens to be an excellent book on that coming out very shortly. [LAUGHTER]

Carlos: Right, exactly.

Lindsay: I was going to add, Carlos, the tree is such a helpful analogy for someone that isn’t familiar with jazz because the tree shows the roots in West Africa, but then the influences that come in later are European. But then there’s also all of this movement because of the Diaspora, the way that the enslaved were bought and sold across continents and through the Caribbean, into South America, into the southern part of North America. Then from there, the very core, the trunk of the tree, all the way from the roots till today is still situated in blackness. And as you get into the branches, that’s where we see these European cultural ideologies that are really centering other forms and decentering the black American roots.

Carlos: And that’s really important to really note what Lindsay just said because what happens is, and this cycles back to the question you just said earlier, where we have been giving tribute or homage or paying close attention to are the branches, versus the trunk and the core.

Wendy: And in that image of the tree, we also included dance forms like tap and hip hop, which aren’t exactly the same as jazz, but they come from the same roots and the same trunk of the tree.

Carlos: Correct. In fact, early tappers were called jazz dancers, because they danced to jazz music. They just had rhythm on their feet.

Lindsay: Those histories are one and the same. And I think what’s also interesting for us is the way that we carry this type of embodied history in us. And as we’ve made our own efforts to decolonize the knowledge that we hold in our bodies, that’s equally as important as discussing the history and the theories and all of the things. So how can we dismantle these ideologies? How can we interrupt the conventions that reflect something other than what the rooted core of that idea is, what the essence is? And I know for myself, when I was working on our first book, I really started questioning… oh, this thing that I’m teaching in the studio is really centering white American ideology. And I had to strip away a lot of the layers because I knew it was there, I was taught all of these things. It just wasn’t at the center, it wasn’t at the forefront of my practice. And so I think that those are the conversations that we keep having are, “How do you get to the essence?” And that’s also, I think, where the elusive, transformative, transcendent power of jazz is. So the closer we get to that, I mean, that’s the juicy part.

Rebecca: The tree image is really useful for people outside of the discipline, as was a personal story that was shared on a recent podcast episode of Rough Translation by LaTasha Barnes in an episode titled “May We Have This Dance?” where she talks about exploring the Lindy Hop that she had learned in her family. She’s a professional dancer, and then traveled to Sweden to learn Lindy Hop. And she was kind of like, “Why am I doing this?” And so hearing that story not too long ago, and then hearing your description of the branch really brings that all to life in an interesting way.

Carlos: I think I would say too that, by the way LaTasha is also a contributing author in the Rooted Jazz Dance book, but that was so poignant for me, because I think that is the experience of many people, particularly African Americans, because you would think that we would understand and be perpetuating moving forward the experience and the rootness of our ancestors. And that maybe my fellow authors who are white, had different experience in, as Lindsay said, decolonizing their body and their training experience. But that’s not the case. I had to do the same thing too, because what I was taught as I moved through, was through the lens of whiteness, and that’s all I knew. And so I knew that it existed like LaTasha did, and I had that experience in my family, but it was something over there. That wasn’t what I needed in academia. And that wasn’t what I was asked to bring forth in academia. So it was like learning a whole new language and leaving a part of me out. And It wasn’t till then I went back in to re-investigate, when I finally really went back and invited it back into my life, went, “Oh, that’s what I was missing. I left a part of me away.” So I think that that is very much all of our experiences, regardless of cultural background.

Lindsay: And the irony with that, is that there is this dance form that’s an indigenous American language here, and yet, it’s been marginalized in a way that, we’re placing value on a form that’s coming from a different country. We have this form that, like Carlos is explaining, that’s rooted here, it’s rooted in our very American experience, and yet, we value other things.

John: How does this affect the students who are learning dance? You’ve talked about this a little bit, Carlos, but in general, what’s the impact of having this misappropriation of the roots of jazz dance on the students who are studying it?

Carlos: Well, I think the impact, depending on where you look at it, first of all, the art form continues to move forward without all the information. And so you get more, more, more, more of those branches and black fracturing out. So that’s one of the impacts. I think, for the student, although they may not know this, they have missing information. And we want students in education, regardless of your field, regardless of your subject, to have inquisitive minds, and think and ask questions and have full information, not a single information. And I think that, in line with how we’re looking at education across the board, about decolonizing classrooms, having inclusive practices in our teaching, gives us more information, even to students where the information may not be the primary culture. If you’re always only studying about you, then you are sort of myopic in your space. So I think that’s what it does with jazz dance. And I think they lack richness, and what they can then produce and teach and move forward because again, they only have part of the information. So I think that’s some of it.

Wendy: I think this relates to the topic of whitewashing, where you get incomplete information. But it’s not just that the information isn’t complete, but the power structure is such that all of the glory and credit goes to white people for making an art form that really began with African American culture. So the problem isn’t just missing information, it’s how the imbalance of power and how some people got credit for something that was perhaps not only inappropriate, but it was misleading in a very negative way. And now we’re having to correct the problem. So I think it was harmful to our dance community to not have these things out there on the table, because now we’re having to go back and say, “Uh! We got that one wrong, we got that one wrong,” and make amends to the best that we can. But the problem is that jazz dance has kind of run away in a certain direction. If you look online under the term jazz dance, you’re probably not going to see a lot about the Africanist aesthetic, unfortunately. So the preponderance of dancers believe that jazz looks a certain way, and that way is more balletic, more white. And that’s a problem because what those dancers are doing is something interesting, something that could be very artistically valid, but it’s not really what jazz is or was.

Lindsay: One of the things I think students struggle with, there’s that initial, like, they’ve been deprived of knowledge. They come into higher ed and all of a sudden they’re learning things that they had never been taught before, and they didn’t realize the things that they didn’t know. So oftentimes that’s met with just shock and some anger even, but after that, for me and my teaching, sometimes it gets a little bit messy. For some students, they really take ownership of that and run with it and they want to be responsible, and also innovative, recognize that jazz isn’t this thing that happened in the past, and to do it today we need to be anchored in this era, we can move it forward and still be responsible. And this is resistance that… I don’t know if resistance is the right word, but we’ve encountered this even within our jazz community of dance educators, where there’s the questions that come up about, “Well, maybe I shouldn’t be doing this form. What is my role? If I’m not African American how do I engage with this art form that wasn’t mine to begin with? Where does ownership lie? What does it mean today, to not be black and to participate in this?” So it’s prime time to have this conversation. It’s not only relevant, it’s necessary, and I think it’s ultimately where we need to go as educators to be more inclusive in our spaces and recognize the needs of our students.

Rebecca: One of the things that was really standing out is something that Carlos said earlier about the personal, cultural, and familial experience of feeling other, like outside of. And maybe a need to help students recognize that their personal experience is valid and an important part of how they interpret and understand what they’re learning and that it belongs in the academy. It’s not that it doesn’t belong here, but historically, in many fields, like we’ve said, your personal experience is not relevant to this ivory tower in some ways. And something that, Lindsay, you’re saying that is resonating with me is also thinking about what it means to be a steward of a particular kind of cultural form. I’m a visual artist, so many of the things that you’re talking about resonate with me in a similar way, it’s just a visual form that I tend to work in.

Wendy: I’ve just been reading a book about culturally relevant teaching in dance. It’s Nyama’s book, McCarthy-Brown, and there’s a whole section on, for instance, how to teach ballet in a culturally relevant way. It’s a white art form, but maybe your students are predominantly non white. What do you do with that? How do you make it relevant? And a lot of what she has to say about that whole project, and not just in ballet, but in all dance forms, it’s really about getting to know your students and understanding where they’re coming from culturally and allowing that to be part of the curriculum in some way, shape, or form. So I think for jazz, for some people, there may have been black vernacular dance in their growing up. And for others, it’ll be something they’re not at all familiar with. So it could be an interesting exchange amongst students and with the teacher’s guidance.

Lindsay: Rebecca, I was just going to say to that point you made, you had alluded previously to the LaTasha Barnes NPR podcast. And she used that term, “cultural surrogate,” and I just thought that that was so perfect for what we do, especially as a white person, you’re carrying this form with respect and honoring the tradition, but knowing that, for me, these aren’t my elders, my ancestors, and recognizing what the role of my ancestors possibly was.

John: This discussion seems to be part of a broader issue in which we see a lot of whitewashing of much of the curriculum in all academic disciplines, where the focus tends to be on the supremacy of Western cultural traditions, Western Europe, and so forth. Should people in all disciplines focus on decolonizing the curriculum within their disciplines?

Wendy: Sure. Well, there’s so many diversity, equity, and inclusion efforts right now, on campuses across the country, that I believe that administrators in higher education, even college presidents, have finally realized that we cannot move forward in the 21st century without doing that, exactly what you said. We need to do that across the college and across the curriculum. And I think colleges are taking this on, but it’s an extremely slow process, unfortunately, because it takes time to create new courses, get them through all the proper channels and approved, and then find appropriate people to teach them, and so forth. Plus, there’s the whole business of changing people’s minds about what the curriculum should be, because they’re so attached to… Oh, teaching all about the Greeks and the Romans and the beginnings of Western civilization, and, “If I have to teach about something else, some other continents, that gives me less time to do the things that I am familiar with,” and so forth. So I think people are having a hard time making the shift, and it’s probably not going to happen within the next five years, but it’ll happen over time.

Carlos: Yeah, I think that it is important that we look at it across all disciplines. I’m not so utopian in my thinking that it’s going to happen overnight. I do think it’s going to take time, but I also want to encourage people that I think that small things can happen soon, quickly, and you can make those efforts which can make a world of difference. And also, I like to look at the positive side of things, and as you can introduce something, I think people have a fear of it changing, or we’re not going to do it in its pure form. And I think you can support what needs to happen within that discipline, but have different viewpoints on it. And what I think that does is, it empowers people to take ownership with their own self within the space, which then helps them feel that there is a place for them, and then they have a better educational experience. I’m talking from the student point of view right now, “I’m engaged, I am important, I do matter. This is important and so I can be successful.” And I also think this is important to understand that because we see things from different perspectives, it doesn’t mean the object changes, and I think, Rebecca… artists, we look at it, we see different things, and I think that that happens, whether it’s English or math or science, whatever. We can see something happen from different perspectives, which is undoubtedly colored by our background and our culture and stuff. And it’s still what it is, we just see it from a different thing, and how do we articulate that and come up with the same message, but we all have a different sort of way of saying it. So I think that’s also what we have to realize… is when we are talking about being inclusive in our teaching and moving beyond that and decolonizing, we’re not saying, “Change it.” It’s how you recognize that people have different views of how they see it and experience it.

John: It’s enriching it, not limiting it.

Carlos: Exactly, exactly. Yeah. And how fun is that when you talk to someone and they say, “Well, I saw this,” and you go, “Oh, I never saw that.” Now you have two or three more ways of looking at it, and it’s still the same thing.

Rebecca: Carlos, you mentioned small things we can do. Can you give some examples of small things we can do within the classes that we’re in control of?

Carlos: Absolutely. I think, well, to go back to what I just said, in terms of how you talk about what you experience. We have had a tendency to say, “Okay, you’re going to answer it, and you’re going to answer it, and you’re going to do it in this way.” But maybe I am from a culture that we have a real, real, real big oral tradition. And so we’re very skilled at telling information or talking about what we experienced, or what is happening, or working through the process, because we always do that. So we can get to those finer details, through language, or through talking about it, as opposed to writing it down. There are different ways that cultures experience moving information forward. So you can make an exercise where you change up how we do it, and that will undoubtedly diversify, decolonize. Maybe it’s the music, maybe you’re doing it in music, or maybe you do it in art. I know that the African American culture likes singing and rhymes. That’s where the jazz comes from. So why not add that? Or allow someone to do that as they answer your question. Very simple. Something like that.

Rebecca: Lindsay or Wendy, did you have other examples of ways to improve the inclusivity of the classroom?

Lindsay: I would just say, representation matters. Look at the sources that you use. Are you using readings from mostly white scholars? What video clips are you showing? What information, what source material are you giving your students? Are you actually representing the students that are in your class? Do they see themselves in the work? And then I think that we also have to take responsibility ourselves, like… What is your positionality in relationship to the work that you’re teaching? What is your identity? And how can you be aware of your own identity in relationship to all the students in the room. I would also just add reach into the community and have the conversation. So I think that within our book, we have this community where we’re having these conversations around this work, but at my institution, I’m part of other cohorts where we’re talking about race, and teaching, and how we can be more inclusive and more anti-racist. And this work doesn’t have to happen on your own, it doesn’t have to happen in a silo, the action is more real, and you can be held accountable if you’re doing it within community.

Wendy: Just as an example, I’m teaching a section of a course which is beginning ballet, and I’m having students read three articles and write a paper on the articles. I was looking for articles that would talk about ballet in different cultures, and also with people who aren’t white. So I found something on the Final Bow For Yellowface, which is an organization that was created a while back, and it’s been working against stereotyping agents in ballet, particularly in the Nutcracker. And then there’s an article on a Latina dancer, who’s dancing in this country with a ballet company. And then a woman named Chyrstyn Fentroy, who was a black ballerina who wrote about her experiences in a top ballet company and how she was experiencing whiteness in that company. And all of these articles are just a way to say to students without even having to say anything… Look, a lot of different people do ballet. Ballet may have been a white form when it started, it is not anymore exclusively a white form. Here are some examples of people who have succeeded, and although there are still issues and problems within the world of ballet, it is much more open than it used to be. I mean, people do it all over the world. It can look different depending on who’s making the ballets and who’s dancing them. So there’s room for a lot of different kinds of people within even the supposedly whitest of dance forms, I think. And then with other dance forms, you can certainly do the same thing, just find ways of representing, as Lindsay said, who’s in your class, looking for ways to make sure that people know that their culture is represented in this art form.

Lindsay: And I would just add without making assumptions about people’s identities, I think it’s important to talk about their identities, and that’s something that I think maybe comes more naturally for those of us in the arts, where there’s a lot of self reflection and conversation that happens. But I think it’s really important from the beginning of this semester to talk about identity culture, and then not have to make assumptions about anyone in the room.

Rebecca: I found that one of the most interesting responses I had from students by providing different material for them to digest related to design was an article that had them look at the idea that some fonts and typefaces misappropriate other cultures. Their minds were blown.

Wendy: Oooh!

Rebecca: And they continuously over the semester kept bringing this up, like, they had never thought about that. It’s interesting how one very short article [LAUGHTER] can have such a big impact on the way students see something.

John: This book project came together during the neverending pandemic that we’re working through now. Could you tell us a little bit about what it was like putting this together and working on this during the global pandemic?

Wendy: Kind of like what we’re doing right now.

Carlos: Yeah.

Wendy: We all got on Zoom and talked. And then we went to a couple of conferences before Zoom, where we got to meet with people in person, but a lot of it was done on Zoom.

Carlos: Lots of phone calls.

Wendy: [LAUGHTER] Yeah.

Carlos: Lots of phone calls, and late night questions, and sending things back and forth as you edit, and you look at it. Yeah, a lot of that.

Lindsay: Also just the way that the pandemic, especially that March of 2020, to June, July of that year, how it forced us into isolation, but I think it also kept us connected. And it forced us to really deepen the work that we were doing, I can see the way it comes through in the pages. I’m not sure what the book would have been if we weren’t doing it in a pandemic. So I think that there are some aspects of it that allowed us to take really full and complete ownership of what we were doing. And, like I said, build within community because no one wanted to be alone during that time period and this was a way for us to stay connected.

Wendy: Also the killing of George Floyd was big. That really impacted our discussions as well.

Lindsay: Mmhmm.

Carlos: Yeah, I would say I think that some of the racial, civil unrest was actually a focusing thing because we began looking at the chapters and what people were trying to contribute, and it was a barometer for staying on task, like, “Well, no, that deviates out, this is where we need to be, because this is what we have to answer, and if we don’t answer that, we can’t move it forward.”

Lindsay: It really did crystallize some things though. I remember, Carlos, being on the phone with you one day, when we were having that conversation about how people were talking about the roots of jazz. And everyone says the roots are West African and European, right? And I remember us having that conversation where, “We’re not talking about the African American component. How can we be saying this?” That became a through line in the book, Carlos, right? And Carlos really pulled that apart for me and opened this whole channel where we were like, “We’re not talking about those 400 years in between 1619 and the jazz era, and that’s where the jazz happened.” So I think for us, it really did crystallize a lot of things and gave us permission to talk more openly about them.

Carlos: So I think that’s what the pandemic did for that. And as a side note, to bounce off of that, what I think is important to say is, that’s very important, because it’s very easy to be idealistic. It’s lofty to say, “It came from Africa,” or, “It came from Europe,” and have these places which are really wonderful, rich spaces for information, and we know that things came to this experiment we call America, United States. But what we often don’t talk about is what happened in that time, because it’s painful. But we have to talk about it because out of all of that pain was so many wonderful things that happened, so many wonderful things that happened. Jazz dance is one of them.

Rebecca: So we always wrap up by asking the very loaded question… What’s next?

Carlos: I think what we are excited about, and Wendy and Lindsay please jump in if I’m missing something, is moving this information forward. So immediately, the book is being released. How do we move forward? How do we have conversations like this? How do we keep having people have it and take it and move it forward? I think people are excited about getting into the curriculum and the class. So I think that that’s what’s immediately next… Can we keep this energy moving and having these greater, deeper conversations?

Wendy: I’d love to go to conferences with the three of us and present on the book. It’s not just about our work, I mean, a lot of other people wrote for the book, and I think there are a lot of good ideas in the book. Some of it has practical applications and could be used in the classroom, some of it’s more theoretical. And the idea is that if enough people in higher education and elsewhere begin to grasp these ideas, and get an idea of how to implement them themselves, that we could change the way jazz dance is approached across the country. I mean, that’s a pretty big ambitious goal.[LAUGHTER] I’d love to see us at least instigate that concept, so that eventually, everybody understands that the roots of jazz dance are West African, and that it developed because of a particular situation in our country. So eventually, hopefully, it will be taught in a fuller, more complete way.

Lindsay: There’s a part of jazz that is so personal, and this is actually something that came up in the book, where I remember at one point us feeling like some of the chapters just weren’t hitting home. And we were trying to guide the authors, and then we realized that there were just some places that people needed to talk in the first person. It’s not like our traditional scholarship, where we’re always distancing ourselves or looking at it from a distance, it really does need to come from that place of who you are, how you feel, all of those things coming together. And so I guess my hope is that, moving forward, people will take that ownership as an individual to go in the studio, and to figure out what jazz is, what rooted jazz is, in their own body, in their practice, but then also bring it back to the community. Because as much as jazz is about individuality, it’s also about community. So how do we bring that back together, and grow as a community with some shared values and shared understanding?

Carlos: I think that even cycles back to an earlier question you had, when you were talking about how we decolonize or be more inclusive. And traditional scholarship and those working in diasporic art forms or diasporic information, Africana Studies or philosophy or whatever, the scholarship hasn’t been viewed in the same light as something else because it is different, the viewpoint is different. As Lindsay said, it’s personal, it’s about that journey, because, talking about jazz dance, that is the birth of it. It was about how we experienced it as a community, and how you shared that information when you hit that dance floor at any of the clubs, ballrooms, Savoy, whatever. How you shared that, and what information and electricity happened there, that is the essence of it, it is so deeply personal. And so to stand out and look at it from way at a distance isn’t true to the essence of what it is.

Lindsay: And one more thing that we didn’t really discuss that I think is important off of Carlos’s last point, is the way that we really do call for people to explore the jazz music continuum. It’s so vast, it’s so relevant today. There’s just an endless wealth of music that you can look to for inspiration. And jazz dance comes from jazz music. I will say in my own practice, when I was dancing to pop music, it was easy to take it in a direction that wasn’t jazz, but when you turn on jazz music, there’s something else that comes from there that will keep you tethered to that essence. So in that similar call, we hope that people will take that step back into the studio and look at their practices. I hope that we return to just celebrating the music that gave birth to the form.

Rebecca: Thank you so much for sharing some of the history of jazz and your stories around the book. I know there’s a lot of valuable information within our conversation for people across a wide variety of disciplines.

Wendy: Thank you for having us.

Carlos: Thank you very much. This has been a joy

Lindsay: Thanks for the invitation.

John: Well thank you. It’s great talking to you.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

John: Editing assistance provided by Anna Croyle, Annalyn Smith, and Joshua Vega.

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219. Rigor

In academia, the term “rigor” is often code for gatekeeping and exclusion. In this episode, Jordynn Jack and Viji Sathy join us to discuss ways of creating challenging courses while providing the support and structure necessary for student success.

Jordynn is a Professor of English and Comparative Literature at the University of North Carolina at Chapel Hill. She is the author of three books and numerous articles that focus on the rhetorics of science, technology, and gender in a variety of contexts. She is also the Director of the Health and Humanities Lab at UNC-Chapel Hill. Viji is a Professor of the Practice in the Department of Psychology and Neuroscience, the Director of the Townsend Program for Education Research, and the Director of the Academic Leadership Program at the Institute for Arts & Humanities, also at UNC-Chapel Hill. Viji is a national expert on inclusive teaching and is a co-author (with Kelly Hogan) of a forthcoming book on inclusive teaching which will be part of the West Virginia University Press series on teaching and learning, edited by Jim Lang and Michelle Miller.

Shownotes

  • Jack, Jordynn and Viji Sathy (2021). “It’s Time to Cancel the Word ‘Rigor.’The Chronicle of Higher Education. September 24.
  • Nilson, L. B. (2015). Specifications grading: Restoring rigor, motivating students, and saving faculty time. Stylus Publishing, LLC.
  • Object Lessons The Atlantic
  • Hogan, Kelly A, and Sathy, Viji (2020). “Optimizing Student Learning and Inclusion in Quantitative Courses.” in Rodgers, Joseph Lee, ed. (2020). Teaching Statistics and Quantitative Methods in the 21st Century. Routledge.

Transcript

John: In academia, the term “rigor” is often code for gatekeeping and exclusion. In this episode, we examine ways of creating challenging courses while providing the support and structure necessary for student success.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners..

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John: Our guests today are Jordynn Jack and Viji Sathy. Jordynn is a Professor of English and Comparative Literature at the University of North Carolina at Chapel Hill. She is the author of three books and numerous articles that focus on the rhetorics of science, technology, and gender in a variety of contexts. She is also the Director of the Health and Humanities Lab at UNC-Chapel Hill. Viji is a Professor of the Practice in the Department of Psychology and Neuroscience, the Director of the Townsend Program for Education Research, and the Director of the Academic Leadership Program at the Institute for Arts & Humanities, also at UNC-Chapel Hill. Viji is a national expert on inclusive teaching and is a co-author (with Kelly Hogan) of a forthcoming book on inclusive teaching which will be part of the West Virginia University Press series on teaching and learning, edited by Jim Lang and Michelle Miller.Welcome Jordynn, and welcome back Viji.

Viji: Thank you.

Jordynn: Thanks. Nice to be here.

Rebecca: Today’s teas are… Jordynn, are you drinking tea?

Jordynn: I’m drinking coffee.

Rebecca: Ah coffee… rebel. [LAUGHTER]

John: It’s one of the most popular teas on this podcast. [LAUGHTER]

Rebecca: How about you, Viji?

Viji: Well in honor of the podcast, I decided to actually make tea. I had a birthday recently, and someone gave me a thing called “Chai Box” and it had teas that you can actually boil and strain and all of that. So I thought I would go through that process and have a nice hot cup of tea with you.

Rebecca: Sounds wonderful.

John: It does.

Rebecca: I wish we were in the same space so I could try some. [LAUGHTER]

John: And I am drinking Tea Forté Black Currant tea.

Rebecca: And I have a black blend called East Frisian.

John: One of your new favorites.

Rebecca: It is, yeah.

John: We’ve invited you here to talk about an article you co-authored earlier this semester in the Chronicle entitled “It’s Time to Cancel the Word ‘Rigor.’” And you raise a number of arguments about the common use of that term rigor in academics. Why is a focus on rigor so harmful?

Jordynn: Well if I can speak, I guess, to the humanities side of the question, I think the term rigor often appears when we have conversations that also entail curriculum, how to uphold a standard of mythical proportions, I guess I would say, of what students used to learn and how they used to write and how they used to perform in class that goes back centuries, honestly. So the complaints about students not meeting some standard are the reason why first-year writing exists. The idea that incoming students at Harvard weren’t writing well enough is why we have first-year writing. And that goes back over a century. But I think in my discipline particularly, there tends to be a concern, mostly about the range of students that now attend university. And I think that’s one of the root causes of this discourse. The idea that… I don’t think anyone wants to say it explicitly, but people seem to think that by admitting more students that have a wider range of backgrounds, we’ve somehow lost some standard that used to be there. And even though we know that this is a myth, it still persists. Often it’s coded language for: “some students don’t belong and others do.”

Viji: Yeah, and I guess I would add, it’s a similar idea in the sciences, I think. In our case, and as we wrote about, I think of this as… these are obstacles for students. And that’s not what we want to be as educators: obstacles. And so I’m really trying to help people see that this kind of language isn’t helpful to students, it isn’t helpful to faculty. It is code, like Jordan talks about, that really privileges a traditional view of education. And that’s not where we need to be right now. We need to be in a place where we support our students, the students we have in our classroom, not the ones that we aspire to have or think we have or any of those kinds of things. It’s actually: Who’s in our classroom, and how do we best serve them? And I think for a lot of people, they just haven’t really examined the notion of rigor and where that comes from.

Rebecca: One of the things that I was thinking about when I was reading your article was also how much this language also appears before they’re our students—when they’re prospective students or are part of the admissions process as well—that their application doesn’t show enough “rigor” or their prior education isn’t “rigorous” enough, to almost prevent certain kinds of students from being our students in the first place, which is really disturbing on so many levels. And we often hear faculty using this language of rigor when they’re complaining to one another about the scaffolding or the support that different students may need in their classes. How do we respond to our colleagues across the university, faculty as well as administrators and staff, who may be using this language?

Viji: I think a big part of it is to not shy away from saying, “We absolutely want to have a challenging course, high standards.” There’s other versions of language that indicate that you want to really push your students, in a healthy way, towards understanding the material with support from you, not as their adversary. And so I think that’s really what we want to encourage people to think about… that this isn’t an obstacle course to build for our students and see who makes it to the other side, it really is a coaching process. It’s a process where, when they succeed, we’ve succeeded, or vice versa. Really, we’re thinking about this as a shared endeavor. And the more students who succeed, the better that reflects our ability, or our perception of how we’re teaching. I never want to be seen as somebody who keeps students out, and if only a small number of students actually meet the learning objectives, that’s a poor reflection on me, not on them. And so I think that’s really what we want to do… is really flip the idea that this is not about you putting up obstacles, but rather you constructing devices, assignments, grading, all of those kinds of things that actually support your students in their learning.

Jordynn: I think to the admissions question, at least in our institution, we’re a state university, we have a mission to serve the state. And I think that’s kind of a persuasive resource we have at our disposal is that we admit students from every county, in our case in North Carolina. We have programs that encourage and provide support for students who are first-gen, we have programs in place to allow all students to succeed or to encourage all students to succeed. And I think sometimes people perhaps assume that we’re in a different role than that, like somehow, our mission is instead to be this super elite institution where we’re only admitting the best and only the best will survive the obstacle course. We’re not Hogwarts. [LAUGHTER] We’re a state institution that’s here to serve the population of students that we have. And I think, for a lot of us, appealing to that mission can be an effective way to counter the idea that we’re instead trying to uphold this elite standard.

Viji: Jordynn’s point is really a poignant one in that this is a source of pride for our campus that we admit a large number of in-state students, and our university is the flagship university in our state. So for both students and faculty, we do think of ourselves as top, we’ve got top students and top instruction happening. That’s why I think we come from this perspective of…  How do we serve these top students who are very diverse in their needs and in their experiences as they come to us? And that we take that on as a challenge, because that’s our job, is to serve these students.

John: One of the challenges that many new faculty have when they come in is they do want to use more inclusive teaching techniques. But some of the people who are evaluating them critique them because they are using inclusive-teaching practices, and they are having more students being successful, which tends to be reflected in higher grades. What can we do to help those colleagues when they’re faced with barriers in those who evaluate them?

Viji: Well, I can take a stab at it, and Jordynn you want to add if you’d like. I think one thing is that we could better educate everyone about the process and what we mean to have an inclusive classroom, to have high standards but help your students meet those standards. And I think the proof is in the pudding. I jokingly tell my students every semester, “If 100% of you make A s, I will be so happy, I will be so happy. If you meet all of the requirements and you do well in the course, that makes me really happy and I’ll retire,” that’s what I tell them, “I’ll retire when that day comes.” But I think just thinking through… How do we show our colleagues that we are asking our students to do really difficult things, and they’re meeting that challenge? That’s what we want to educate our peers about, not the grade distribution, but rather… What did the students do to earn that grade? And how did you scaffold the learning experience so that they were able to do that? And I think when we showed those
learning outcomes and the actual student work, that’s when I think we can really have very meaningful and productive conversations about how to make this happen in more classes, or how to actually highlight this kind of instruction which should be rewarded, not punished.

Jordynn: Yeah. One thing that we learned in our department when we did an assessment of student learning outcomes, was that in courses where there’s more structure, students produced better writing. And those courses happen to be first-year writing classes where each project is introduced, scaffolded with various milestones that students complete. There’s a clear sense of what the assignment parameters are beyond, “Write an essay about this topic.” And we found that students actually produced stronger arguments in those assignments and were better able to marshal evidence to support their arguments. And it wasn’t surprising to me, but it made an argument to the department that this approach is effective. And ultimately, in the report that we wrote up based on this required assessment cycle, we argued that the literature courses needed to adopt some of the pedagogy from the writing classes that was producing these effects. And so I think teaching evaluations might be another way to show that, although that’s more subjective. But for better or for worse, departments are required to have some kind of assessment of student learning outcomes. And I think that’s one place where some of these innovations in teaching can be demonstrated in terms of their usefulness.

Rebecca: We started talking a little bit about what these inclusive practices might be to move in this direction. Can we talk a little bit about expectations and what that might look like, maybe from the start of a syllabus or the course structure, and then maybe move into a couple of details?

Jordynn: I think in the article we kind of took a humanities/science perspective and that’s not a clear split. But I think overall, I’m attracted to approaches that make clear the expectations for students, such as specs grading, which is something I’ve gotten interested in lately, where you lay out, “Here’s what you need to do to get an A in this class.” And there’s different approaches to that, but basically for each unit or for each component of the class, “Here’s what the expectations are.” And then to model, in my case, “Here’s what an effective example of this writing assignment looks like.” And we look at them in class and discuss them so that it’s not this abstract idea, like, “Oh, there was an A paper that exists out there, but I have no idea what it is.” So for each component of the class to be really intentional about making the expectations clear, and then providing structure to support students meeting those expectations.

Viji: Yeah, I think that transparency part is key. You don’t want students to have to guess what is the ideal outcome. And that’s when we know people will make assumptions that are incorrect, and may be hard to come back from. So Jordynn’s example of providing a model is ideal because students can see that model. I’m guessing it’s actually an anonymized student paper, that’s something that is actually like a student product that they can critique, to see examples of that kind of peer work that happens. But it’s really helpful to students to see an example. The criticism I hear sometimes about those kinds of approaches is that it takes the creativity out of what a student might produce, because they may be trying to tailor it to the model that they’ve been provided. And in that case, I think… Only in the examples you provide, right? So you could provide a range of examples that meet the criteria, and students can see the leeway that exists, and encourage them to be creative in those endeavors. But not providing anything… I don’t know if you’ve been watching The Great British Baking Show, but there’s a thing called a “technical challenge” in the show. And it’s a piece where they have some instructions for the bakers and the ingredients, and they’re required to produce this thing. And it’s often something they’ve never even laid eyes on. But the instructions, if you see them, sometimes they show you and it’s like two steps, like, “Make the dough. Decorate it.” [LAUGHTER] And you see them really struggle, because they’ve never even laid eyes on this. They don’t even know, they have to guess based on the materials that are available, “Is this something that I should roll up?” But there’s all kinds of things that they have to guess. And remarkably, because they’re who they are, they figure it out. But why are we making our students do this kind of exercise where they have to guess what the right thing is when we actually have in our mind examples of what the right thing is and that we can provide to them, that gives that structure that Jordynn’s talking about? Structure is so important for inclusive teaching, that we don’t let people try to figure it out, that we actually give them some guidance about how to do things so that they feel confident that they can go into an assignment, understanding what might be required of them, that they have expectations about, say, the time commitment involved in an assignment, how they’re going to be evaluated in that assignment. There should be very little guesswork on the student’s part. Yes, they may not exactly know how you have applied the rubric to their paper, but they have a rubric to look at to sort of check off, “Did I do this, did I include these things, do I feel like I’ve sufficiently provided evidence for certain things…” These are kinds of waypoints that students really benefit from. And I think it produces a higher-quality product from the get-go when you give this kind of structure to students, and then it keeps your grumpiness to a minimum. And I’ve done this and I speak from experience when I’ve given students very minimal structure. And I see the variety of interpretation for an assignment and I think, “Oh, gosh, I should have been more specific about what I wanted.” And then it just keeps everybody happier. You can provide those kinds of guidelines without hampering their creativity. And, in fact, really producing something that is more along the lines of the learning experience you hope for them to have out of that assignment.

Jordynn: I would just also add, at least in my courses, I try to design a realistic problem situation that students are in so that it’s not just me dictating what the expectations are but discovering them together. So for instance, the course I have coming up is a History of Writing class. And there’s a series of essays published in The Atlantic called Object Lessons where people take a commonplace item and write about its history, and often they’re writing technologies. So their assignment in that class might be, “You’re going to write one of these object lessons essays.” So we look at some examples. There’s a history of these writing desks that women used in the 19th century where they would compose their correspondence, for instance. So, we read a few examples, and then we generate the criteria together. So what makes a good object lessons essay in The Atlantic? What’s goi ng to be likely to get published in this series? So then we develop the rubric together, we develop the specifications for what a good essay will look like, and then they’ll see, “Okay, well, this author approached it in this way, this author approached it in a different way.” So there’s leeway there. They all kind of fit a general sub-genre of writing. But it’s not like I’m developing these arbitrary requirements, like, “It has to be this long, and it has to use this citation format.” But together, we’re developing a sense of how to effectively address this situation. And so I think that addresses some of the concerns sometimes that highly structured approaches are too one-way, like, the instructor is just determining what could be still relatively arbitrary set of criteria and making them clear to students. That’s better than nothing. But it can still be ineffective for students if you’re arbitrarily deciding, like, “It has to be exactly 500 words. And I’m going to make it clear that every citation has to be exactly correct. And you can’t have any misspelled words or you’ll get a zero.” That approach is transparent, but it still might not be inclusive.

Viji: What’s nice about that is that it conveys the ambiguity sometimes of the work and how it isn’t always cut and dried, even from the perspective of the evaluator. And so it’s really helpful to students to kind of peel back what’s happening and seeing, “Oh yeah, this example resonates so much with an example I use in my class where students have to craft an interpretation around the standard deviation.” And we talk through different examples, and they see why some are more limiting than others. And it really does open up this discussion of what makes a better interpretation of a standard deviation and why.

John: One of the things you point out is that a lack of structure is not terribly equitable, because our students come in with very different preparations, depending on whether they’re a first-generation or a continuing-generation student and the type of preparation they had in their local school districts, which varies a lot based on the average income within their community. So adding structure will not only help all students, but it will particularly help those students, I think, who come in less prepared to play that game of higher ed, who come in with less clear expectations about what we expect of our students. What are some other examples of ways in which we can build in more support for those students who come in with less preparation for the hidden curriculum of higher education?

Viji: I’m going to start by… something I’m heavily involved in that I love both the idea and the implementation of it at this stage. We are in the process of incorporating a new general education curriculum on our campus. And I was part of the coordinating committee that helped think through how this curriculum might look. And now we’re in this phase of rolling out a course that does exactly this. It’s a first-year thriving course, and it’s about thriving in college. And the goal is for students to take this course in their first year, it could be spring or fall, but to really unhide that hidden curriculum of college, and particularly at a research university like ours, where students may not be familiar with the kinds of resources that are available to them, how to navigate the research university, what exists for them to really seize as part of their experiences in college. And a big portion of this is the science of learning. Because many of our students have been through many different types of classes, but don’t actually have a lot of knowledge about effective study strategies, good note taking… there’s all kinds of things that people have just been winging it. And because they are top students in our state, their method has worked for them up to this point. But oftentimes, it falters in college because it is a bit different. And some students are better equipped to handle the kinds of things we’re asking them to do in college, because of their preparation, or the methods that they’ve chosen have really served them well. So we don’t want people to bump into good practices, we would like to be able to educate them about this from the start. And that’s one thing that I’m so excited to see our students be able to take advantage of, and it will be for all first-year students, it’s a required course. And it will really help, I think, our students not only see good practices, but also point them to places they can go in the future, like using our Learning Center to get ongoing academic coaching, to really think about all of the libraries that we have and the services they offer, to really serve them well throughout their time at UNC.

Jordynn: Yeah, this makes me think about also the research on transfer, which suggests that it’s often really difficult for students to apply something abstract to a new situation. So let’s say they take this course, they learn about study techniques, then they’re in your history class, for whatever reason, they might not necessarily think back to that first-year course and say, “Oh yeah, I learned this technique.” So we have to prime them and cue them to draw on what they’ve learned previously, in order for it to transfer. So I was just working on my course design for next semester. And we’re doing a pilot of Canvas, the learning system. And I noticed that the modules that have been pre-designed have these troubleshooting sections that are for technology. But listening to this makes me think I need to repurpose those for troubleshooting the assignment. Like, I was reading through one of the readings that I assigned and it uses terms like “autochthonous.” And reading it, I was like, “I don’t know if my students are going to know this.” But will they know, “Oh, you can look up terms in a dictionary?” Which seems
obvious, but it’s not something you remember to do when you’re reading a difficult text. So troubleshooting, like, “If you’re having trouble understanding this text, here’s a good reference dictionary that might have terms related to our class.” Or, “How should you study for this test that’s coming up? Here’s a reminder about this study technique that you probably learned about in your first-year thrive class, and here’s the link to the Learning Center handout about it.” Like building in those kinds of supports the way we would for technology support. So the metaphor of troubleshooting, I think, is really helpful and something instructors should be conscious of. The same thing happens in writing all the time, like, “Well, they obviously learned how to cite sources in first-year writing.” Well they did, but you’re asking students to cite in Chicago, and they haven’t seen Chicago before. They’re not going to recognize that what they learned about MLA or APA transfers to learning about Chicago. And they won’t know how to do it unless you give them some resources and some support. You can’t just have this expectation that something they’ve learned before will automatically pop into their brain when they’re in the moment of working on something.

Rebecca: Jordynn, what you’re saying is reminding me of different experiences I’ve had with students when they get panicky about something they’ve not seen before, like, “Ah! I don’t know what this is, I’ve never seen it before!” And then as soon as you start panicking, all the things you know somehow have disappeared out of your brain, they’re no longer accessible. [LAUGHTER] So having those little reminders about those basic things is really helpful. Because when you are really under a high-stress situation, which you might have self-imposed, potentially [LAUGHTER], you still have that place to go back and re-center and go, “Oh right, right. I know that.” But those little cues can be useful. I know that in conversations I’ve had with students who hit that moment of like, “But I don’t know how to do this!” Yes you do, let’s walk through things that you do know how to do. And all of a sudden, you can just see it on their face like, “Oh right, okay.”

Viji: Yeah. And the reminders, they’re more than reminders, it’s actually reinforcing the learning, which we know is really helpful. We know things like recalling previous information is helpful for really storing it long-term. So you’re really just actively producing that retrieval over and over again, by bringing it back in other classes. But it also conveys who you are as an instructor and how you’re supporting your students. And they read between the lines sometimes when you provide these kinds of things. They come to you, and they ask about other things that you could offer advice about. It really opens the door, and it gives them permission to say, “Oh yeah, I don’t actually have to know all the words, I can look them up. That is something that they’re not assuming that I know all of these words, because they’ve told me how to use a dictionary when I’m reading the text.” So it really does give students permission to say, “It’s okay if I don’t feel 100% confident in doing this, my instructor expects that not all of us are going to know the terms.” So these are the ways in which we support our students in our communications that really help them see that we want them to succeed.

Rebecca: Another example of that is also modeling that, as a faculty member, when things come up. I teach a lot of classes where we’re doing code stuff, and I obviously am not a walking code dictionary, I can’t just recall everything. And so I often get asked questions that I can’t quite remember, I know enough to be able to look it up. And so I’ll demonstrate, “Here’s how I’m going to look this up, these are the search terms I would use.” And I have found that students are shocked the first time I do that, like “Wait, she doesn’t know everything?” But also I think they find it helpful, because they’ve said things like, “Oh, I wouldn’t have thought to look like that, or I wouldn’t have gone there.” And then by the end of the semester, I had students this semester who’ve been telling me, “Oh, I have that open all the time while I’m working on my projects now.” Good, good.

Viji: Rebecca, that’s a great point, and I think I’d be remiss if I didn’t just say that not all faculty members can  do that. We have colleagues who, if they falter in what they know or don’t know, that students will really judge them harshly for that. And so I think it’s amazing when we can do it, but realizing that some faculty members are not going to have the ability to do that very comfortably in the classroom.

Rebecca: Definitely, definitely.

Jordynn: Yeah, I’ve been called wishy-washy on evaluations before for what I felt was being inclusive in terms of negotiating with students… What are the parameters of this assignment? What should be the length for this? Or when do you want it to be due? I think sometimes students want more authoritativeness than sometimes I feel is suitable or appropriate. And so that’s something I’m constantly negotiating. And I think if I were in a different body, you know, maybe as a senior male professor in my department, maybe that wouldn’t read the same way. But it has happened on occasion, where I think some students also just feel comfortable with, “Here’s what you need to do.” If you’re used to the obstacle course, you just want to know what the hoops are. “Just tell me what to do and I’ll do it.” And so taking a step back from that approach is uncomfortable for some students and also can reflect on how the instructor is evaluated by those students.

John: To create this inclusive environment, what are some things faculty should avoid doing in their classes?

Jordynn: Well, I think for me, assuming students should know X is, to me, a problem. So of course, there’s prerequisites for some classes and things that you would assume students already know. But, at least in my department, students don’t proceed through the curriculum the way we think they do. So we have this idealized path, but because of the difficulties they have in scheduling courses, or just the different paths students take, like, maybe they decide later on to become an English major, and they have to go back and take some of the earlier courses. We can’t just assume, “Oh, they must have learned this in X class.” So that’s for one, something that can really alienate students, when you think, like, “Well, they must have read X,” or, “They must understand this concept,” or, “They must know how to do this thing.” And to me, my principle is that I don’t evaluate anything I haven’t taught. So sometimes I have to be reflective about that, like… Am I trying to evaluate something that I haven’t taught them implicitly, because I have these kinds of assumptions? But for me, that’s a big one. It comes across in the attitude of the instructor sometimes too, like, “Well, obviously, you all know this,” like, “If you don’t know this, why are you even in this class?” I’ve been in situations like that, too. [LAUGHTER] It’s like when you go into a fitness class and you need to get back in shape. And they’re like, “Drop and give me 20 push-ups.” And I’m like, “Well, I can’t do a push-up right now. So I guess I’ll just walk out the door.” So having these rigid expectations about what they already know, before you’ve even taught them anything.

John: Now in some classes, particularly in STEM disciplines, there is some assumption of prior knowledge, but students don’t always have that knowledge when they come in. Are there ways we can support those students, while still allowing those students and the rest of the class to advance to the higher-level materials?

Viji: Yeah, I think you’re bringing up a great point, John. And Jordynn has mentioned this now a number of ways and times, that just because you do something once, doesn’t necessarily mean you’ve learned it. And that’s what we keep saying, it’s true of learning. There are very few things where you do it one time, and you’ve figured it out for the rest of your life. And I think we need to remember that as educators. And the way that I remind myself of this is every year or two years or whatever, I pick up something that I’ve never done before, that is hard for me. Right now, it’s playing the guitar. And I take a break from it, and then I come back and I’m like, “I don’t remember how to do that chord, again, I have to re-remember the fingering.” And then it’s just important to remember that they’re doing this not just for your class, but they’re doing this across multiple classes across multiple terms. They may have had that course three semesters ago, rather than just last semester. So of course, they’re going to have differing levels of recall about the information. Plus they’re not walking encyclopedias, they don’t remember every fact that was ever told to them. Neither would we. I mean, if I think back to my college days, and you tell me to recite a fact I learned about a particular course, I’d be hard-pressed to come up with some ideas. And I hate to say this, but I barely remember some of the instructors’ names, and I saw them every day, or every other day, for a whole semester. So we have to have realistic expectations about what can be recalled, versus… what can we give them so that they can go back and reflect on, pull back that information, to remind them of it over and over again, so that it does become a bit more cemented. And a big part of that is just recognizing the unrealistic expectation, that just because they saw it once before, that they will be able to hit the ground running with it in your course. And that you do need to provide some of these ramps on to the material. And that can include sometimes a period of time at the beginning of the semester where everybody’s just practicing some of the foundational skills that you might presume that they’ve had, but again, might be rusty, and they all need some practice with it. And I think peer instruction is a great example of where you can ask people who feel less rusty to help those in the classroom, or have students who’ve recently completed the course come back and help students. And that is another way to sort of keep that recurring practice going beyond the semester of learning that content.

Jordynn: Yeah, I agree. My difficult thing that I picked up recently was I took a weaving class. And it was a six-week class where I learned from start to finish how to make this sampler of different weaving techniques. And from the very beginning where you have to warp the loom, to using the shuttle, I don’t think I could do any of it now. But I think if I went back to the class and retook it and the instructor showed me again, “Here’s how we did the warp.” I’d be like, “Oh yeah, okay, I remember.” Some of it would come back to me, some of the techniques are embodied almost, and I would be able to pick it up again. So it’s the same thing. It’s like the baking example, like, “Make the dough.” Well that’s really difficult, but if you reminded me of the steps, I’d be able to make the dough if I’m a baker. So I think, similarly, it goes back to providing scaffolding and supports for whatever the assignments are, so that we can practice and then we can go through the steps again. And over time, if you do repeat that type of task, eventually there’s going to be some development. But you can’t just put the task out there and expect people to remember how to do it.

Viji: John, you started with a question about, “What should we stop doing?” And I have to say this just to get it out there, people should stop grading on a curve. People should stop assuming that a certain percentage of students earn an A, earn a B, C, D… whatever it is, however you’ve designed your course, that is not the way to, quote/unquote, “sort” your students, to have some predetermined thresholds for grades. There are a lot of really poor reasons for doing that, aside from the sort of quantitative side of things. Like people vary from semester to semester, and you could potentially have a really outstanding group one semester and still force people to earn bad grades. To the more principled ideas that you should actually have standards that you want students to meet, and evaluate students on those standards, and then decide, “Is this A-level work, B-level work?” And if you’re doing this collaboratively with students, that they really think through what that looks like for them, too, rather than just saying, “I already know what my grade distribution will look like, because I’ve designed it that way at the
start.”

Jordynn: I would say to stop nitpicking, too, at least in my field. I had a student in my class say, “Well, I got a B on this paper because I didn’t put the date in the right format that the instructor wanted.” [LAUGHTER] I was like, “Okay, she took a letter grade off for a date format?” Like, I get that maybe there’s some cases where really specific things are really, really important. But when it kind of seems arbitrary I think that’s another way of just saying, like, “Well, I can’t have all As. So I’m going to find relatively minor things to critique students on that will help me to distribute the grades differently. And if it has to be the format of the date, or a period in a citation, or something like that.” Personally, that’s not what I want to be spending my time on, and I don’t think that’s the most productive use of my feedback to students. And it also ends up having an effect that’s pretty uninclusive.

Viji: Yeah. And your comment reminds me, too, of some discussions we’ve been having about flexibility and offering more flexibility to students, particularly now. And we have some resistance. And I’m speaking “we” collectively as educators, about, like, upholding deadlines for things. And when I say, “But where in your syllabus is this one of your outcomes, to hold people to deadlines?” Because that’s often the underlying rationale is, “When are they going to learn how to turn things in on time? [LAUGHTER] In the real world, you have to turn things in on time.” And I want to say, “Really? I mean have you never asked for an extension on something and been given grace on it and felt so relieved about it?” And then secondly, that doesn’t sound like a learning outcome. That sounds like maybe a skill, you’re trying to help them with professionalism, and maybe part of professionalism is completing work in a timely manner. But I think a lot of times, it’s really just a matter of convenience for all involved to turn something in by a date. And so really examining… What are the things you think you’re really asking or upholding for your students? And why that is. And if it truly is, like, “I really want to help students stay on task and get things turned in in a timely way to get feedback,” then explain to your students why deadlines exist and why you have those kinds of approaches in your class.

Jordynn: Yeah, the number of professors who write their conference papers on the plane or the night before in the hotel room. Or if you’ve ever done an edited collection, you’re lucky if 30% of people turn in a draft on time. How often are deadlines extended because no one’s submitted the paper or the abstract for the CFP? Like, we’re the worst at upholding our own deadlines, but then we try to turn around and enforce them on students. And it’s really nonsensical.

John: There are cases, though, where deadlines could be useful. That if students are going to be doing things later in the class that depends on the development of skills that they need to have first. How do you deal with cases where it’s important that students master skills to be able to move on to higher levels with the class? Or they’re working in group activities where all the students need to have developed skills to move forward, and some of the students are lagging behind?

Jordynn: Well, I give the grace period for all of my assignments where there’s a window where the assignment is open and that’s the suggested deadline. Like, “We do have to move on to the next unit, so here’s a five-day window, and it opens this day.” And then I have a clause like, “Okay, if you’re really struggling, you’re having something going on, just come meet with me and we’ll work something out.” So there’s two layers, like, there’s flexibility that applies to everyone and then there’s, “Okay, something major is going on in my life.” And increasingly, that’s happening a lot. And one of the benefits, I think, of our remote learning switch is that it’s kind of changed my whole pedagogy where I have more things built into the course management system, whereas I used to just use it in a really minimal way. So now I have modules that you can work through on a more self-paced way. And it’s better if you’re doing it in the same timeline as the rest of the class, because we are using class time to talk about elements of that. But I think, in the long run, having built those materials will allow students to proceed in those extreme cases where there was something else going on in their life, and they just can’t be in class. I think it’s not ideal for students to take an incomplete and then try to finish a course later or make up the work in some way. So anything you can do to avoid that outcome, even if it means creating an alternative pathway, I think is worth doing.

John: That can work really well in smaller classes, but how does that scale when you have hundreds of students in the class? Just as an example, one thing I used to allow students to do, this was way back when I first started teaching large classes, I had weekly exams and so forth and let students replace those by submitting a video project. And I let them do that up through the end of the semester. And then there was one semester where I had about 120 videos to watch [LAUGHTER] in the last week or so of the semester, and that became a little bit overwhelming. Now, perhaps there were some ways of doing that differently, but it’s a lot easier to do that in smaller classes. How can you maintain that sort of flexibility in a larger class?

Viji: I think that is the million dollar question a lot of people are asking themselves. It’s almost like a universal design-for-learning type of question, where it’s like… How do we do this so that it’s accessible to lots of people? And I don’t necessarily need to know rationale, reasons for why something might need to be late. I think the grace period is a great example where just everybody gets it. Like, I don’t need to know why you need the grace period this time, you just get it. I’ve also heard of the notion of “oops tokens.” Life comes up, and you just can’t turn in the assignment or take the quiz, and that’s okay. I’ve got a few of those built into the semester. And the way that I implement that in my learning management system is to have a column that is just those passes that we give to students. And so we know we’ve kept track of the passes that they need, like, they contacted me to say they can’t turn in assignment two, great, that’s out of, let’s say there’s five oops tokens, that’s a one for them in that column for that semester. And then we just keep track of it that way. I think there are some ways, but unfortunately, I don’t think our learning management systems, our technology, has really incorporated flexibility in its approaches. And that’s where I think I’m personally very interested in how technology can help us be more flexible in keeping track of things like this. I mean, it is helpful to say, like, “Okay, best due by a due date, that is the ideal timeline to get good feedback to be able to move forward.” But then there’s also the, “It is not going to be late, you can absolutely turn it in, here’s another deadline. And then maybe there’s just one that’s a wide open, like, “By the end of the semester, I just need to see something from you.” And so then students aren’t panicking, that they’ve got a “late” marked by their paper because it got turned in anyway. So really just thinking through how to leverage some of our technology to do that. But I say that saying, I don’t think our technology is ready for flexibility yet, it isn’t where it needs to be. It can do things like drop a grade in a grade set or something like that that can also be helpful. But I would love for it to be more flexible in the way that it can calculate grades, like even offering different grading schemas that students can choose. And then it actually projects those grades for students so they’re not having to do the calculations themselves and second guessing where they need to be on something to be able to earn a certain grade. So I think if anybody out there works at any of these learning management sites, I want to talk to you about how we need to be better about really using good pedagogical approaches, and baking them into the systems that we have. I think this is the biggest challenge for faculty. Their heart is in the right place, oftentimes they want to do these kinds of things, but they can’t figure out how to do it at scale. So if we can get technology to help us, then I think we could actually capture a lot of this challenge.

Jordynn: Yeah, I think the course management system has a baked-in pedagogy that’s not always the most progressive. And it’s often content delivery, a term that I hate, with some kind of quiz, and then they add assignments in. But sometimes the default settings revert to this kind of model. So I noticed in this Canvas pilot that we’re doing, the collaborate tool is, for whatever reason, either disabled or really opaque in terms of how to use it. But that’s the number one reason why I wanted to try something different, was to be able to offer built-in ways for students to collaborate in a Google Doc or to use Google Drive without sending them to some totally different site, which gets really confusing to students. And the built-in assumption is that that’s not the primary thing that instructor wants to use this for. Yeah, I mean, I don’t know to what extent they actually talk to instructors who are trying to build in different approaches to teaching, but it seems instead there’s this kind of default, like, you’re just going to be uploading notes and videos for students to watch and then answer questions about and that’s your pedagogy. So yeah, it’s pretty problematic in that way. Figuring out contract grading, also, which is an approach that I often use, has been really difficult for me, which is a totally different approach where I’m not marking each thing and giving students grades but that they’re trying to meet specifications for what it means to earn an A in that class. And so something more holistic like that is just really hard to enact.

Rebecca: So we always wrap up by asking the really big question, “What’s next?”

Viji: I want to bring it back to this conversation of rigor and say—and you all know this—my colleague, Kelly Hogan, and I have been talking about inclusive teaching for years now. And while we do receive some critical remarks about it, nothing like this article about rigor has actually produced. Somehow we pushed a button that some people really, really didn’t want us to push. And it’s been eye opening to me because it’s very much the idea of inclusive practices. But with this explicit idea that rigor should not be attached, like, we should actually not use that word. So it almost feels like there’s some people out there with an alert for the word rigor. And then when that pops up, they get right into it. It’s been interesting for me to see. This is definitely a hot button issue. And although I think inclusive teaching approaches can help ameliorate some of them, it opens my eyes to the ideas that we have a lot of different people who have different ideas about education, some of them are actually educators, and some of them are not. So thinking about, holistically… What other things are we not challenging that we should be because the underlying assumptions are gatekeeping in the very worst ways by turning people away, which is not what we want to do. And really helping people to see that these practices, these terms, are perpetuating privilege that really, as educators, we should absolutely challenge. I think this is something that we don’t stand for, to say that only those who have could continue to have, and that we really want to level the playing field and help all students succeed. So those are the kinds of things I’m thinking about… What else is out there? I’ve said rigor. What else can I say to make sure that people know that these are not what we want to be doing in our classrooms today?

Jordynn: I guess for me, the elephant in the room is the effects of COVID on generations of students. I have elementary-age kids, and it’s affected them in certain ways. And then obviously, kids who are in high school right now, the students that we have in college who are coming in with two years, three years of disrupted learning. That’s a huge opportunity, I think, as well as a challenge for thinking about inclusivity because the range of effects for different students is so vast. And I think, relatedly, the experience with COVID has brought up questions about standardized testing. And I think that’s another important place to think about inclusivity and to think about the rigor assumptions that shape who gets into college. And the kind of temporary moratorium for some places on using those scores, opens up an opportunity to question how the emphasis on standardized testing has shaped our students’ education, because it starts in kindergarten now. And, you know, we’re holding students to one very specific, relatively narrow standard about what constitutes learning. And I think especially with the effects of COVID, it should become apparent that it’s just unfair to keep doing that when students have been out of class, they’ve been learning virtually, students have lost parents and loved ones. And just sticking to this old model where everyone has to meet this one really narrow standard… we can’t keep going that way with everything that’s happened.

Rebecca: You’ve both brought so many really important topics to the table today. And thank you for writing your article and bringing up the word “rigor.” And I hope you find more [LAUGHTER] that we can start to tackle as a community.

John: In terms of the response you’ve received, this response is really bringing up some critical debates, I think, on a lot of campuses. And, again, as Rebecca said, thank you for writing this. I hope it spurs a lot of productive debates on many campuses.

Jordynn: Thanks for having us.

John: Thanks for joining us.

Viji: Thank you

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer. Editing assistance provided by Anna Croyle.

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218. Blended Learning

Although new to many as a result of the pandemic, blended learning has a long history of effective use. In this episode, Chuck Dziuban and Patsy Moskal join us to discuss how blended learning has been used at the University of Central Florida for the past two decades. Chuck is the Director of the Research Initiative for Teaching Effectiveness at the University of Central Florida [UCF] where he has been a faculty member since 1970, teaching research design and statistics. He is also the Founding Director of the university’s Faculty Center for Teaching and Learning. Patsy is the Director of Digital Learning Impact Evaluation, also at the University of Central Florida. Chuck and Patsy are both Online Learning Consortium Fellows and have been doing research on blended learning for quite a while now. They are also two of the editors of the recently released third volume of Blended Learning: Research Perspectives.

Shownotes

Transcript

John: Although new to many as a result of the pandemic, blended learning has a long history of effective use. In this episode, we examine how blended learning has been used at one institution for the past two decades.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

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Rebecca: Our guests today are Chuck Dziuban and Patsy Moskal. Chuck is the Director of the Research Initiative for Teaching Effectiveness at the University of Central Florida [UCF] where he has been a faculty member since 1970, teaching research design and statistics. He is also the Founding Director of the university’s Faculty Center for Teaching and Learning. Patsy is the Director of Digital Learning Impact Evaluation, also at the University of Central Florida. Chuck and Patsy are both Online Learning Consortium Fellows and have been doing research on blended learning for quite a while now. They are also two of the editors of the recently released third volume of Blended Learning: Research Perspectives. Welcome, Chuck and Patsy.

Chuck: Well, thank you, Rebecca. We’re glad to be here.

Patsy: Yeah, thank you very much. So nice to be here talking to you guys.

John: It’s great to see you back, Chuck. And it’s great meeting you, Patsy.

Chuck: Yeah, this is my third time. I’m honored.

John: Our teas today are… Are either of you drinking tea?

Chuck: I am drinking lean green tea from a Christmas mug.

Rebecca: Perfectly in season.

Patsy: Yeah, I’m just drinking a green tea. My usual afternoon drink.

Rebecca: I think I’m accidentally drinking watered-down English afternoon tea. I think I put hot water in my cup without putting a teabag in it. And so it’s very light.

Chuck: You’ve always been innovative, Rebecca.

Rebecca: So it’s hot water. [LAUGHTER]

John: And I am drinking a peppermint spearmint tea blend, as it is late in the day and I had a lot of caffeine earlier.

Rebecca: Miss your blends there, John. Haven’t had one in a while.

John: Well, I’ve got some new fresh tea to make them.

Rebecca: I’ll have to stop over. So we’ve invited you here today to discuss blended learning. First, it might help if we start with the definition of blended learning?

Chuck: The definition of blended learning could take this and several other podcasts. The whole notion of blended learning has sort of evolved by complexity. It is diverse, it is interdependent, it is connected, and it is adaptive. I remember the early days with the Sloan Consortium where Frank Mayadas, who was adamantly opposed to blended learning, had wanted nothing to do with it. And Tony Picciano and I finally convinced him to fund a small summit in Chicago to begin discussing blended learning. And the first task, of course, was to define blended learning, and that was 30 years ago. And here we are, still defining blended learning. Blended learning is emergent, it is changing constantly. It almost defies definition. If you look at the literature, Oliver and Trigwell writing that famous article “Can ‘Blended Learning’ Be Redeemed?” and castigating it because it is not scientific, it has no specific definition and never will. To Rhona Sharpe saying its great strength is the fact that it is undefined and it allows every campus to develop its own model of blended learning. So blended learning definition is a very, very tricky kind of thing. It’s going to be some combination of online and face-to-face education, but it has evolved way past that, as you all know, in terms of doing this. I think basically—and I’ll let Patsy chime in in a minute—it’s become what Susan Leigh Star has called a “boundary object.” Boundary objects are something like critical thinking. If you go to the UCF or Oswego campus and you say to faculty, “Are you in favor of critical thinking?” “Oh yes, we are. Critical thinking is wonderful!” But then you get the group together, you get the faculty consortium together, the Faculty Senate, and they disagree. They fight vehemently over the definition of critical thinking. However, if you go back to their individual constituencies—rhetoric, physics, mathematics—they know precisely what critical thinking is. And that’s very much the way blended learning has evolved. It’s moving, it has changed the way we think about this and it is emergent. It will be emergent for the next decade.

Patsy: Just from an institutional standpoint, we do have a definition of blended learning. We actually refer to it as “mixed mode” on our campus. And it’s a combination of online and face-to-face, but it has to have some reduced seat time. So for instance, if it’s a three-credit-hour course, there may be one hour that is in a physical classroom space, with the remaining two hours being asynchronous online instruction. So, we have a newer modality that actually started in our College of Business to have large enrollment. And we don’t have classrooms large enough to fit even a fraction of the students. So, they looked at a mode that has less than 20% face-to-face. So basically, meet five times in a semester, splitting up a large class into five smaller groups, and they focused on making those active learning. And the remainder of the instruction, again, is online. So for us, it just has to have some reduced seat time capacity.

Chuck: Well, Patsy has given a great definition of logistics associated with blended learning. And then you have the educational implications of blended learning. There are great thinkers about this. Charles Graham has done a great deal of work on the kinds of blends, augmenting blends and supplemental blends and all of those kinds of things. Anders Norberg in Sweden who has done a marvelous paper on looking at blended learning simply from a time perspective… Do you want to be synchronous or asynchronous? So there are many forks to this kind of thing. What do you do with seat time? What do you do with educational philosophy? And as we talk about modality, and I will say now and people probably won’t like me, but course modality is one of the worst predictors of outcomes ever, in terms of doing this. When you look at any kind of predictive model, students don’t care about modality, we’re the ones that seem to be obsessed with it.

John: Could you tell us a little bit more about how the blended learning program at UCF got started?

Chuck: We started this whole thing with online learning. And Patsy and I began to collect data immediately. And the administration said, “Oh, this data is very informative, collect more of it.” So one of the studies we did is we looked at the presence of students who were taking online courses. And lo and behold, we found that the vast majority of them had a campus presence. All of these distance students that we imagined didn’t really exist. They were taking courses from labs, they were taking courses from the library, and they had a presence on campus. So it led to the conversation of… Well, if they’re here, can we somehow use the affordances of both modalities, of the face-to-face and the online learning? And what happened was, we developed, and Patsy’s already mentioned, this notion of, we call it “mixed modality.” We like to think that we invented it, but everyone else likes to think they invented it as well. And we stuck with mixed modality for a very long time, until Sloan began funding blended learning. And then we changed very quickly to blended learning. Patsy, what did I leave out about that?

Patsy: No, I think that’s essentially how we started doing blended learning. And we’ve never had enough classroom space, I’m sure every college is the same. So, part of the reason that we looked at online and blended was to increase access for our students, to help people, provide them with the means to be able to get an education. And it was very appealing for the administrators to look at the concept of blended learning. Again, if you took that three-credit hour and built one-credit hour with face-to-face, well I can fit three of those blended classes in one classroom over the course of the semester. So that’s an appealing use of maximizing the classroom space. And I think our past CIO, Joel Hartman’s, idea was to do that. Ironically, It’s a lot harder than you think because of the way scheduling is done. As you can imagine, departments don’t necessarily coordinate. We all know how it works functionally, sounds great, but when you try to put it into play at a university sometimes there’s things you don’t plan on. But we did have our Rosen School of Hospitality Management within the last, I’d say, five to seven years. And they’re down at our International Drive area because, not surprisingly, that’s where all the hospitality jobs are, so it makes sense. And they had a huge parking issue. So they had not been interested at all in blended learning until they realized they could use it for this exact reason. And then they jumped on the blended learning bandwagon and are now one of our biggest users of that modality. So it’s really interesting how, if you’re thinking outside the box, a lot of this comes to play.

Chuck: That’s an interesting story. There’s a great aphorism by the great philosopher, Yogi Berra, who says, “In theory, there’s no difference between theory and practice, except in practice there is.” And this is what’s happened and the fact is that although the Rosen College began their blended learning initiative out of a not-so-educational perspective, again, this logistic thing. And I will quote that our former CIO, Joel Hartman said, “If you ever think you’re going to make money with this, you’re in the wrong business. It’s not going to happen.” But the other thing has happened, the Rosen College has developed into a marvelous, marvelous educational system using the blended learning model. Maybe not for the right reason, but they have evolved,. and they’re doing things extremely well, because they’re a natural for the combination of hospitality management, face-to-face, and online learning.

John: So blended learning started there mostly because of limited resources and the need to use the resources more efficiently. How did it work? What does the research tell us about how effective blended learning has been compared to other modalities?

Chuck: Well, imagine yourself as a faculty member who has been told, voluntold, that we’re going to do a blended learning course. So now what you’re going to do is you’re going to have part of your course online, part of your course face-to-face. The first time, almost always, a faculty member starts, they start with this thinking: “What in my face-to-face can I offload to the online environment?” And they think about that, and that is usually the beginning of this. And then it begins to emerge when they say, “Ah, maybe this is not the way to think about it. Maybe I need to think about it in terms of which is most effective online, in which students do the best online, in which students excel in the face-to-face environment.” So what happens, John, is there’s an evolutionary development of faculty members, to the fact where they no longer think about this as two modalities. But they think about this as a constructed course with seamless boundaries. And that really happens over several semesters. If you’ve ever done it yourself, teaching the first course in any of these modalities, which we have, it’s a disaster. It just is not the way you think it is. We’re all pretty experienced at this, and we all know when it goes well. And we all know when it doesn’t. And nothing feels better when it goes well, and nothing feels worse than it goes badly. That’s the way it happens, it evolves. Now the outcomes from that is a story that we can talk about later.

Patsy: I think UCF… early on… we were lucky that we got involved with online and blended learning when we had enough resources to be able to do it right. And we had visionary administrators who recognize that it’s important to focus on the faculty development, it’s important to focus on research and try to use research to help inform the process. And so all of those units were put into place early on. And the late Dr. Barbara Truman actually led the Faculty Development Initiative. Dr. Steve Sorg, who’s retired, led the Center for Distributed Learning, and then Chuck led the research arm of our beginning part. So in faculty development, one of the main drivers and we’ve always said, “Don’t let the technology drive the instruction, but let your instruction drive the technology.” So, as part of the faculty development, faculty are encouraged not to just figure out what to put online versus face-to-face. But really think about redesigning your course from the ground up. What are your learning objectives? What are your instructional objectives? What do you hope to do? And then find the best tool… whether it’s online, face to face, active learning, adaptive learning, whatever… find the tools available that you can do well, and go from there. So I think that’s been part of it. And UCF also has a detailed process for quality review for courses. So if you’re teaching online or blended, you are required to go through the faculty development and get certified. But that gets you access to an instructional designer who helps you think through not just the technology, but the pedagogy behind it. You get access to graphic artists and we call them tech rangers who develop all kinds of great tools and games and simulations and all that kind of stuff. For adaptive learning, we actually have instructional designers that focus on personalized adaptive learning. So they know the software and the instructional components of adaptive learning and how to do it well. That’s the big carrot, they get incentivized to come through the program. But I think, once they get in, they actually like some of the stuff they found. So, in redesigning their course to be online and/or blended, they find tools that they then want to incorporate in their face-to-face courses as well. So that’s historically been what we’ve done, what we’ve seen. And it served us well, I think, to maintain quality across the institution.

Chuck: Well, what you see also is, that Patsy didn’t mention, is in our training of faculty, they experienced the blended learning course. They actually are involved in a course that is blended learning. So they understand, as students, what they are confronting in terms of this. So it is, again, evolutionary in terms of a changing process. And I will say that every faculty member who comes in from whatever department thinks that the pedagogy and unique problems associated with their discipline is in fact unique. That what you have to do in rhetoric, what you have to do in physics, is vastly different than any other discipline. And we are special and we are unique. At the end of this course, they realize that there is common ground, mostly all common ground in terms of what constitutes effective instructional things. And they’re able then to look at all of these technologies we present to them and be able to evaluate them, “Is this technology really a solution looking for a problem, or is it something that can actually help me become more effective in my instructional design?” And it is, again, an evolutionary process. And you’ll see a coming together of faculty during this experience. And they don’t all buy it. We’re instructionally design oriented. And I always remember an incident of someone from rhetoric came into my office and threw a copy of Derrida on my desk and said, “What is this instructional design stuff? When you understand deconstructionism, we will talk.” So I read the book and said, “The book deconstructed and disappeared. Now, what do you want to talk about in terms of doing this?” But the point is, you have to respect the values of the discipline. And I say that with tongue-in-cheek, but you absolutely have to respect the value structure of any discipline you’re working with. If you tell them they’re doing it wrong, you’re not going to get far.

Patsy: We also rely on something called “web veterans.” We have our web vets, which are faculty who have already been through the process. And not surprisingly, I think anytime you have a new initiative, there are those people who jump on board, the first people out of the gate who love to test drive stuff. But they become the experts, and they know how to do it well, and they know the pros and cons. And they also add credibility. So faculty listen to other faculty, particularly those within their discipline, or STEM listen to other STEM faculty and so forth. But it’s much more credible than having an instructional designer telling me how to teach when you’re not in my classroom, as Chuck said. So I think it’s really helped. We have a faculty advisory board that really helps direct what we do and think about the evolution as we’re now in a state of evolution, I think, and with COVID, are going to be in a state of evolution. I think that really has helped.

Chuck: Well, we’ve all taught, we’ve all taught for a long time. And there’s a great deal of difference between teaching a few courses, and teaching year after year after year after year over the long haul of this, and we’ve all taught and we’ve all taught semesters. And I think all of us experience this excitement, and anxiety at the beginning of a semester. You say, “I really want to do a good job, and I’m all excited and I’m nervous.” And at the middle of this semester you say, “My god, will this thing ever end?” You’re trying to get through it and trying to work through this sort of thing, and at the end of it you feel a sense of completion. And that rhythm is so important to understanding the instructional process, not only with technology, but as a faculty member in general. And we have to respect that teaching a long period of time is a difficult task. And you all know that classes are very much different. What goes well one semester does not go well the other semester. We’ve all experienced that, we’ve all experienced that.

Rebecca: I’m living that.

Chuck: Absolutely, and it’s draining, Rebecca. It is draining because you contribute a great deal of emotional intellectual energy to this task. We all do. We were talking about boundary objects. Equality is a beaut, it is a beaut.

Rebecca: You’re talking a lot about some really important resources that are in place at your institution: a pretty expansive support system of technology support, instructional design support, actual technology [LAUGHTER], peer support, time, professional development. That leads me to think that perhaps one of the biggest mistakes people make, or institutions make around blended learning, is not putting enough resources into the system?

Chuck: Yeah. But again, I think you have to be careful with, “If I had more money, I’d do a better job.” The whole notion is not only that, but commitment at the administrative support level, and all particular levels, and basically saying, “We value the teaching enterprise, and we’re going to do everything we can to celebrate that.” That is critically important, because money alone doesn’t do it. You know that as well. I had a friend once who said, “If you had all the money and everything you wanted to do your job, two weeks later you’d come back and say, ‘I don’t feel fulfilled.’” Because it takes much more than that.

Patsy: Well, and it’s easy to hear us talk about all that we have in place now. But understand, we started in 1996, so we didn’t start with all of this. We started with instructional designers with TV trays and laptops, meeting people at the campus coffee shop or in their offices. And it started small and grew as the initiative and the institution grew. So over time, it’s easy to add resources. But I think one of the common mistakes is just underestimating the amount of work it takes to produce a quality online or quality blended course. And not meaning to be a Debbie Downer, but segueing into what we’ve experienced during COVID, we’re very careful to make sure to differentiate what we had to do from an emergency remote instruction, and say, you know, “That is not the quality online learning that we have worked so hard to put into place for the last few decades.” So I think that’s very different, in terms of just trying to survive and keep the doors open, so to speak, for students, with everyone… those who have never been through any training, those who’ve never had any online-teaching experience in the middle of a pandemic with kids at home and scant technology resources… students who don’t have any technology resources, who have major job issues, family issues, in the least-conducive-to-studying room and try to expect everyone to excel. I think that’s really the fact that it does take a lot of work. And so I think that maintaining realistic expectations, as Chuck said, it’s not a one-and-done kind of thing. It’s not a one-and-done when you teach face-to-face either, right? The first time you teach any class, it’s not the best time you teach. You evolve, you learn, you adjust, and continue to try to, hopefully, improve every time you teach. I think that’s true of any of the online or blended modalities as well.

Chuck: Steven Johnson has written a wonderful book called Where Good Ideas Come From. It is just a really, really good book and he has three adages in terms of this. One is… What is the adjacent possible when you start this? What is the reasonable next thing you can do? You can’t do it all, so do the thing that you can do and do it well. That’s the adjacent possible, it comes from a biologist named Stuart. The second thing is a slow hunch. You have to be in it for the long haul. If you look at Darwin, he was in it for the very long haul. And he didn’t even know what he had for several years until he came up with it. You have to commit to the long haul to do it, not a quick fix. None of this is a quick fix. And the next thing is a liquid network. You need to be supported by a network around you to prop you up as you go along. And Rebecca, when you said this in terms of resources, one of the resources is you are in this for the long haul if you’re going to do this. So it takes an institutional commitment, and that always is not there.

Rebecca: What are some of the most promising areas of development in blended and online learning?

Patsy: We’ve had good success using adaptive learning, we have an adaptive learning initiative. We started in 2014, I guess. And again, we learned it takes a lot of work, we use a content-agnostic platform, so Realizeit is our enterprise solution. We do have, our math department uses ALEKS as well. But it takes a lot of work. Faculty want control, and you get control, you have to redesign the course. But you have to actually design all of the content for a lot of it, or at least the majority. And trying to import from another sounds great, but it always still requires work to get it to work well. Though, that’s one of the things that we’ve had good luck with. I think we’re going to see a lot more blended learning post-COVID. We’ve never really promoted synchronous online learning and haven’t seen a big drive to do synchronous until everyone had to do Zoom. And now I think there’s some faculty that are going to run for the hills as soon as they can get out of Zoom mode and never want to look back. But there are some who were already asking, “You’re not going to get rid of Zoom, are you? Because I found it’s really great for me to do these discussions…” So there are people who’ve already, again, figured out instructionally how they can use this effectively, and do it from a distance. And when you’ve got students who might be geographically dispersed or have to worry about traffic, we have parking issues, all of that stuff comes into play. So I think we’re going to see a lot more blended learning in general in the future. And not just in instruction, but also in the workplace. We’ve seen pilot testing in a hybrid work environment now with so many days in the office, so many days remotely. So, I think that’s one thing.

John: If you’d like to learn more about Realizeit and adaptive learning at UCF, we did a podcast with Chuck a while back, episode 30, on adaptive learning, and we’ll include a link to that in the show notes.

Chuck: Oh my God, way back to episode 30. We are dinosaurs, aren’t we?

John: Since a few of our listeners might not have been listening back in the primeval times of episode 30, could you briefly explain why adaptive learning might be useful in supporting students with diverse educational backgrounds?

Chuck: I think you really have to ask yourself, “What is the problem we’re trying to solve in the United States of America?” I’ll get it from a different point of view. I think a problem in the United States is that if you live in a lower economic quartile, your chance of going to and graduating from college is 10%. The odds against you are nine to one. I think blended learning and adaptive learning and some of the things that we’ve learned during this pandemic, are going to help us a long way to begin to solve that kind of a problem. That is, we know that many of our underserved students live in an environment of scarcity. They don’t have enough resources, they don’t have enough time, they don’t have enough transportation, they don’t have enough support from their families. They have simply no opportunity to engage in the university the way we’ve constructed it in the years past. They can’t do it. So we also learned, and very much from several papers and the notion that, if you fix the amount of time that a student has to learn, what they are going to learn is going to become the variable. If what they learn is constant, then the amount of time they spend learning, surprise, is going to be the variable. We’ve confronted this, it’s a difficult challenge for universities. But I think one of the real affordances of what we’ve got is to begin to look at… How can we, as universities, eliminate this horrible educational inequity, which exists in the United States of America? That’s a real affordance that we’re going to learn. John Carroll’s great paper, “A Model of School Learning,” said 60 years ago that we have to find another way, that the students do not start from an even playing ground. And you take an underserved student who comes in and one domino falls, their car breaks, or they can’t get childcare, the entire system collapses on them. They miss one class and they’re behind, they miss two and they’re lost. The optimal choice is to drop out. That is not the choice that we want. And I think the things that we’ve talked about today are going to really help us address these very serious problems in our country. You know it, we are wasting millions of minds in the United States, and we can’t do it anymore. I don’t know if blended learning and adaptive learning will solve it all, but it’s going to go a long way to help, I think.

John: And that issue of income inequality and the growth of that is really troubling. We bring so many students into our campuses, and then we just let them fail out without providing support so that they can be successful. And it’s a waste of resources, and those students are ending up burdened with a lot of debt once they leave, without getting the benefits of that education. And I agree, this is one of the most critical things we need to work at.

Chuck: Let me address the debt problem, too. That’s a huge problem, John. Right now, the accumulated college debt in the United States is $1.7 trillion. That is mind blowing. If that were a GDP, it would be the 13th largest economy in the world. We have got to do something about this in this country, we have got to find a way. And like you just said, tragically, if you drop out, you’re in debt, and you’re in debt for nothing. And Pell Grants are wonderful, but Pell Grants are two semesters. One semester, you get on probation, you have one more to get off probation. If you don’t get off probation, you’re no longer Pell eligible. Do you know how hard it is to bring up a whole semester of Ds in one semester? It can’t be done, can’t be done.

John: One of the things you mentioned is that blended learning is likely to be adopted more as a modality moving forward as colleges have experimented with a wide variety of modalities. But for many campuses, this may be the first time they’re doing it. What are some of the most common mistakes that faculty make when they build that first class? You mentioned before, Chuck, that these classes, the first time you teach them are often unsuccessful. What are some of the things faculty should avoid doing when they build that first blended learning class?

Chuck: I mentioned earlier that when they begin, they view this as two separate modalities and what of my face-to-face… what of the gold standard can I offload? And the thinking of, “I’ll offload the unimportant stuff to the online environment.” It’s wrongheaded thinking. In terms of I think what they have to think about really is, “Are there students in my class who can learn better online? Are there students who function better in the face-to-face environment? And can I somehow encompass that?” And it’s all the things that we wrestle with all of the time in all of the courses. In all of my courses that I’ve taught, I wish I did everything well. Sadly, I do not. I wish I were excellent at everything. And some things, I just cover material. And I think faculty have to come to terms with, “When am I covering materials?” It’s a very introspective kind of thing. And I think you’re not necessarily ready for it the first time because, as Patsy said, I think the first time you’re in survival mode. I think Patsy will agree that the first time you do you say, “What have I got myself into, and why am I doing this?” It is evolutionary. That is a mistake to think about that. And I think a mistake is to think it’s going to go well the first time, it hardly ever goes well the first time. It’s like the first time we ever taught a course. I didn’t know anything the first time I left Wisconsin and came to then-FTU, I didn’t know anything about teaching. So I lectured for three hours. My God, I don’t understand why they didn’t lynch me. And I didn’t know any better!

Patsy: I think Chuck’s right, it’s a lot of work. And so from the faculty perspective, I think trying to have realistic expectations and not look at it as, “Here’s the endpoint of where I want to go, but you have two weeks to do it.” That’s not going to work. Make sure you have enough time. If you have access to resources, I think that’s really important.From an institutional standpoint, we know it takes a lot of work to create an online class. Faculty would say it takes more work to create a good blended class. So you can either have the best of both worlds, but it could also be the worst of both worlds. And you don’t want that to be the outcome. So trying to have realistic expectations and then, from an institutional standpoint, make sure you have the support that you need, not just for faculty, but for students. Make sure that you have the robust infrastructure. And for us, what we found, especially like this last year with COVID, is that we did have a lot of students who were doing those courses, we have a very small number of fully online students that take only online. What our students do is really pepper their courses with a mixture of modalities. So they take an online and a blended and a face-to-face. And we’d like to think that the online and blended help reduce the opportunity cost for getting an education. So they can help them balance their life with education. But we have a lot of labs on campus. They were relying on the computers in the labs, they were relying on the Wi-Fi in their dorms, the laptops that they might have access to, and things like that. So I think just making sure that you have the infrastructure that’s necessary, that you have support to be able to handle any issues, questions, both for students and for faculty. From an institutional standpoint, I think it’s really critical. And if you’re going it alone and you’re a faculty member, and there are people who do that, understandably, if you’re in a situation, start small. Keep your expectations realistic, and grow your course as you learn, as you go along. So keep improving it.

Chuck: One of the strategies… UCF is a very selfish place. In all of these kinds of initiatives, what we do is we cherry-pick the best faculty we can find to maximize the effectiveness of what they’re doing. When we did our adaptive learning things, we had faculty members who looked and said, “Oh yeah, I want to do this.” And we knew they were the best faculty we had and we knew they would make it look good. One colleague in nursing, who has left us by now, she said, “I don’t want any of your tutorials. I just want to mess around with this, RealizeIt, and figure it out for myself.” And she did, and she was marvelous. And that kind of a model really motivates faculty. I would point out so far we have not talked one iota about blended learning. We have talked about blended teaching. That’s what we talk about. We call it blended learning, but we segue, to use Patsy’s word, right away to blended teaching. And that’s an evolutionary thing, Rebecca, that we’re going to have to deal with in the years to come in terms of what is blended learning, aside from the arrangements for teaching. And the other thing that has happened is, you can blend many things. We’ve talked about blending courses. You can blend a university, you can blend all kinds of aspects of this institution in terms of faculty, and students taking online and blended and face-to-face courses. Blending their locations, blending many, many things that people have written about. Our dear departed colleague, Karen Swan wrote about the blended university and several others have talked about that notion of expanding it behind the notion of just a course, that it is much more than that. That is blending a university culture.

Rebecca: Chuck, I’m glad that you brought up students because one of my next questions was going to be: How do we prepare students for this kind of learning? Sometimes they come into an environment. And I know we had a lot of students say this in the emergency teaching that we were doing, like, “I don’t know how to learn online, I don’t know how to do this. I don’t know how to balance my time, I don’t know how to manage different modalities and things.” So what are some things that we can do to support actual student learning in an environment that might be unfamiliar to them.

Patsy: As soon as you said that I gravitated towards the faculty I work with who teach predominantly undergraduates and a lot of freshmen. Now, I don’t want to say they parent them into success as much as they can. But in some sense, that’s what they do. I think it’s probably idealistic for us to assume that freshmen come in and are going to go from being handheld with what we do in K12, to instantaneously going to be able to jump into a course and know what they’re doing and take responsibility and all of that kind of stuff. So faculty are very strategic at using the technology to nudge them, remind them, try to provide some motivation for them to get involved. And I think that’s some of what is important, I think that that helps students ease into this. We find a lot of… maybe it’s because of Florida… but I think Florida requires our high school students to have some online learning experience. But even then, the high school online learning is not the same as what we do. Because again, there’s parent consultations, and there’s a lot more very structured, dedicated time with parents and students that you don’t get, I mean, we just can’t do in higher education. But I do think there’s some strategies. We are seeing a lot of colleges are trying to work to find out who is at risk earlier and hopefully intervene. So what interventions do we have? That really early identification, trying to identify students who are in trouble and making sure they get access to the help that they need early on is important. Some of the analytics work we’re finding, you’ll see, I think, a trend that’s going to continue, as we have more and more access to student engagement, student performance with both platforms and our LMS and all of that. Everybody’s shooting out analytics, right? I mean, we know we track people all the time now in terms of how they’re doing, where they are, and what’s going on. Some of that is helpful, it’s going to be important to sift through the noise to find what’s really helpful for those students who need help.

Chuck: Well, Rebecca, I would say one is you certainly cannot throw these students into the breach. That is the first thing you cannot do, absolutely. In terms of, “You are on your own, and you’re going to do this.” So what you have to do then is really be very introspective in terms of, “What is it I do well in my face-to-face? And how can I translate that into an online environment?” And you know very well, I would rather give a lecture to 5000 hostile politicians than to do a webcast, simply because I am not nearly as effective in that environment. So that’s something that you have to do. And the other thing I think you have to realize is that the student voice has become increasingly important in higher education. We came from a time— at least I did—when you went and you lectured and you left, and it didn’t really matter what students thought. That is no longer the case. They have a voice and they express it continually about the quality of education and they share it. And you must realize that culture is going on all the time. All of those things are coming into play that change the educational environment and blended learning. Clay Shirky’s got a great thing that he did several years ago about… we used to lecture and that was it. But then they wanted to email us and they became really annoying. They wanted access to us more than just our office hours. That was a big change for many of us. And then they began talking to each other about us. And then they began talking to each other more about us. And then they began talking to the world about us. And I’ve used this example all the time, just go on YouTube and pick any topic related to teaching, and a professor, a good professor, bad professor, drunk professor, stoned professor, and you will find videos. Students now share their voice, and they’re part of the voice. And I think one of the big problems that we have to face now is: How are we going to integrate the new, more powerful student voice into the higher education culture? And I don’t think we’ve even begun to address that. And I’ll tell you right now, it is not with student ratings. This is another opportunity, as my administrators say to me, “I have an opportunity for you.”

John: So as we’ve talked about before, last year there was that whole experiment with remote synchronous instruction, where both faculty and students were thrust into new modalities that they were not used to. And there’s a lot of evidence of some significant learning losses, and a change in learning practices that has led to some challenges facing faculty and students as we move back to whatever this new normal happens to be in the middle of a pandemic. How can we address the larger variance in prior learning that students bring into our classes no matter what modality they’re in?

Chuck: Well, what we just experienced is something we knew existed all of the time. What this new experience has done with this very nasty virus is it simply exacerbated those differences. And we are going to have to spend some time, I think, devoting our institutions to how we can recover students. Because clearly, in my mind’s eye, the most vulnerable among our students are the worst impacted by what has happened in the last year and a half. Yet again, John, it is not evenly distributed. Unfortunately, it is unfairly distributed. There’s a great book that I just read, called The Class Ceiling. There’s a distinct wealth advantage in this country, people who are exposed to resources and stuff did much better in this environment than people who are not. And we’re going to have to spend some time trying to recover from that. And frankly, I don’t know how at the moment, I really don’t know how. I hope it hasn’t been too disastrous for us, but it has not been a good scene. As Patsy has said, people have tended to conflate what we did in the last two years with online learning, and they shouldn’t be doing that, but they do it. You know it, you know it, and I know it.

Patsy: We’re also seeing enrollment starting to drop. And I think one of the things that’s going to be really important for institutions to do is keep track of: Who are we losing if our enrollment goes down? Because I suspect it’s going to be some of those people who are our underserved population to really are now, through impact of COVID, forced to do something other than go to higher education. Either they can’t afford to do this, or they have to work full-time more than before, care for family, something… but it’ll be really interesting to see. I don’t think we’re quite there yet. We’re starting to see trends. And I think I’ve heard that across multiple institutions in terms of enrollments. We knew enrollment was going down prior to COVID. But now we’re starting to see some of it is maybe more than we expected. So I agree with you, John, I think it’s going to be important for us to really track that and figure out what’s happening and how we can adjust our instruction and whatever we have to do to bolster and help students succeed, whether it’s due to our instruction, or just no fault of their own due to last year. I think we need to try to figure out how to do that.

Rebecca: There’s a lot of shifting expectations that have happened as a result of the pandemic, in addition to, you know, “What is online learning, right?” And what people have experienced as emergency teaching, but also just other expectations around time commitments, flexibility, taking care of mental health, like all kinds of expectations have just shifted wildly from [LAUGHTER] maybe the way that they were before from both the student perspective and the faculty perspective and the institutional perspective. So I think there’s a lot of shifting that’s going to continue to go on as we all try to adapt to what’s going on around us.

Patsy: Absolutely, I agree with that. I think a lot of human resources departments are going to have to figure out how they need to adjust [LAUGHTER] some of their long-set-in-stone policies because we are evolving. I’m not sure we know where we’re evolving to yet, not there. So we’ll find out.

Chuck: Rebecca, I think you’ve hit on the problem of the century, in terms of… How are we going to re-examine our institution in terms of what our value structure is, what we have been, and what we need to be in the future? I’ve read a wonderful book now called Subtract, where the point is made that every time we try to improve, we add something. We never think about jettisoning anything that we have done, and it may be time for us to begin to consider what are some things that we have been doing that are no longer effective and they need to go. It may be painful, but I I think it’s a lesson we’re going to have to address. It’s just a marvelous notion, you just never think about dumping something. We’re going to add in more… give us more resources, give us more faculty, give us more this, give us more that and we’ll do a better job. Will you? I don’t know, I don’t know.

John: One of the things that I’ve been really impressed with is all the research you’ve been doing on blended learning. And one outcome of some of that research, as well as the work of other people, has been that series of books on Blended Learning: Research Perspectives. Could you tell us a little bit about how this collection of research came about?

Chuck: Well, since I’m the old guy here I can tell you exactly how it came about. Frank Mayadas allowed us to fund three summits at the University of Illinois, Chicago, run by Mary Niemiec, dear colleague of mine. 30 of us got together and discussed this notion of blended learning. And what we did is we discussed, in three groups of ten, three topics: quality—God forbid, I’m glad I wasn’t in that one—and the second one, logistics, and the third one, research. And Tony Picciano and I were in the one: research. And we were in a two-day meeting and finally Tony leaned to me and said, “This is not going anywhere. Where are we going to go with this, in terms of research?” Then the next morning, he got up and said, “We need to do a book.” So the first thing we did is we entered the meeting, he said, “We’re going to do a book,” and we got those people who are interested in doing a book. And then, at that time Sloan was running a conference on blended learning, and so Tony and I went and made a pitch about this initial book that Sloan published in terms of blended learning. And there was tremendous interest in it, and all kinds of people submitted chapters. So we had a book that Sloan published. There was a book and it went out. And then it was successful. In this niche market, a book of 1000 is successful, it’s not like Shades of Grey. And then we got to thinking with Charles Graham, ‘How about doing another one?’ And we went back to Routledge and they said, “Yeah, we see that that book was successful. So we’ll do another one.” And we did the second in the series for them. And then thirdly, they came to ask, they said, “The book did so well…” whatever that meant “…we’d like you to do a third version.” And that’s the motivation for the third book. We got a trilogy on this because Frank Mayadas didn’t like blended learning. But he’s a convert now, he’s come around in doing this. And the last book, we really jacked up the quality because we added Patsy to doing this. And now we’re moving on to a book on analytics and adaptive learning. I’ve got to stop writing books. That’s how it happened. It happened by accident.

Rebecca: Many great things do.

Chuck: Oh, they do.

John: Are there any other things you’d like to add?

Chuck: I’d like to address the fact that I think how valuable your podcasts have been for education and the nation. And I think we’re talking about a classic example of what we’re talking about. Look what’s happened over the last years: the value and importance of doing podcasts. Obviously, yours is one of the premier, and I’m not stroking you, you know I don’t need to stroke you. But the notion of this is another modality for learning that we never really considered, right? And this is what we have to do. What are these things? Cherry pick the things that are really working.

Rebecca: So we always ask and wrap up by asking, “What’s next?”

Chuck: Patsy, what’s next for you? Cause I know what’s next for me.

Patsy: Well, yeah, what’s next… wow… is surviving COVID. That’s number one. I think that’s our top priority right now, making it out of the pandemic and figuring out where we’re going to evolve to, as we’ve already talked about. Chuck and I have this book that we’re just now working on, which is data analytics and adaptive learning. So that’s coming down the pipe. And I don’t know, for me, it’s like trying to figure out how to continue to help facilitate research and enjoy what I’m doing, trying to make a difference with as many students and as many faculty as we can. So yeah. That and counting down the days to retirement because I know that’s what Chuck’s going to say. But I have a lot longer, I think, on the track than you Chuck, right?

Chuck: This is my 52nd year at UCF, formerly FTU. I think what’s going to be in the future, for me, will be retirement, but it will also be trying to reflect on what we have learned in this educational enterprise and what we need to learn as we go forward with this. Personally, it is going to be, John, and you know about this, I will be moving over to working with our underserved communities to try to solve the problems of inequity that is so crippling our educational system, and we need to work on that. But those are the kinds of things. I guess I would say thank you for having us again, and we look forward to hearing what we had to say. Right, patty?

Patsy: Yeah, it’s been a lot of fun.

Rebecca: Thank you both.

Chuck: You guys are great.

John: One thing I do want to mention is that we also had a podcast with Chuck, where he did talk about some of the ways of working with this in Episode 115, where Chuck and Harris Rosen talked about the Tangelo Park project.

Chuck: Just as an aside, the Travel and Leisure Co. has adopted another community based on what we’ve done, John, in the Eatonville community. And we’re very close to a foundation in the Midwest doing the same thing. So we are making progress. Hard as we try to get people to replicate it. I think we’re at four now.

Rebecca: That’s great!

Chuck: Yeah, it is great. It is great. And it really does work.

John: Well, thank you. It’s great talking to you always. And we’re looking forward to sharing this with our listeners.

Chuck: We really appreciate your thinking of us. We really do. Go Lakers!

John: Go Knights!

Chuck: Take care, everybody.

John: Thank you.

Chuck: Thank you so much. Bye bye.

Patsy: Thanks, guys.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer. Editing assistance provided by Anna Croyle.

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214. Transformative Storytelling

From the earliest days of human society, storytelling has played an important role in transmitting and sharing knowledge. In this episode, Laura Colket and Tracy Penny Light joins us to discuss how storytelling can be used in higher ed to help us reflect on and understand the rich diversity and the commonalities that exist within our educational communities.

Laura and Tracy work together in the Department of Educational Services at St. George’s University in Grenada. Laura is an Associate Professor, the Director of the Master of Education Program, and the Associate Director of the Leadership and Excellence in Academic Development Division in the Department of Educational Services. Tracy is a professor in the Master of Education Program and the Director of the Leadership in Excellence in Academic Development Division. Laura and Tracy are co-editors of Becoming: Transformative Storytelling for Education’s Future, and together they founded the Center for Research on Storytelling in Education.

Shownotes

Transcript

John: From the earliest days of human society, storytelling has played an important role in transmitting and sharing knowledge. In this episode, we examine how storytelling can be used in higher ed to help us reflect on and understand the rich diversity and the commonalities that exist within our educational communities.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

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John: Our guests today are Laura Colket and Tracy Penny Light who work together in the Department of Educational Services at St. George’s University in Grenada. Laura is an Associate Professor, the Director of the Master of Education Program, and the Associate Director of the Leadership and Excellence in Academic Development Division in the Department of Educational Services. Tracy is a professor in the Master of Education Program and the Director of the Leadership in Excellence in Academic Development Division. Laura and Tracy are co-editors of Becoming: Transformative Storytelling for Education’s Future, and together they founded the Center for Research on Storytelling in Education. Welcome, Laura and Tracy.

Tracy: Thanks so much.

Laura: Thank you for having us. We’re happy to be here.

Rebecca: Today’s teas are… Laura, are you drinking tea?

Laura: I am. I am drinking bush tea and if any of your listeners are from the Caribbean, they will know what that is. But it’s essentially like an herbal tea, lots of good stuff in here.

Rebecca: Awesome. How about you, Tracy?

Tracy: I am, Laura made me go get my tea just for this. So I’m drinking a tumeric and ginger tea.

Rebecca: Nice.

John: And I am drinking a Tea Forté black currant tea.

Rebecca: A good favorite. I’m back to my East Frisian today.

John: Very good. We’ve invited you here to discuss your new book. Could you tell us a little bit about the origins of Becoming?

Laura: So for me, this came from some assignments that I had given over the years for my students who were either wanting to become educators, were currently educators, had been educators for a long time, or were educational leaders. And I had just really seen the power of these different assignments. One of them was an educational autobiography statement, and another one was a teaching philosophy statement. And I started to see not just how powerful those were individually, but when those were written and reflected on in relation to each other, it became even more powerful. And so I knew that I wanted to somehow make this process more accessible to other educators more broadly. And then Tracy and I met and sparks flew, and we both had this shared passion for storytelling, for professional growth, and it really was just a perfect partnership. I’ll also mention that we also collaborated with our colleague Adam Carswell, who’s not here today because he’s running a school in the midst of all of this COVID craziness. And so he’s not here, but he was also involved in the book as well.

Tracy: Yeah. And similarly for me, I have been working with eportfolios for about the last few decades… and so reflection and storytelling…really just an innate part of portfolio pedagogy. And I remember one day, we were sitting in the office and thinking about the power of storytelling and sharing the different experiences that we’ve had with our different assignments. And we had this crazy idea that we should create a center and then I said, “And why don’t we just really aim high and write a book?” [LAUGHTER] So it sort of evolved from there.

Laura: The other thing that I’ll say, too, is that the origin of the title, Becoming, comes from a Paulo Freire quote. He says that, “Human beings are always in the process of becoming.” And I actually have that quote tattooed on my arm for over 10 years now. So when we were writing this, it seemed like that was a natural fit for the title. And speaking of Freire, we really were standing on the shoulders of giants as we created this book, because in addition to his significant influence, we also were influenced by people like Maxine Greene, who says “It’s simply not enough to reproduce the way that things are.” And bell hooks who reminds us that, and this is a quote of hers, “Professors who embrace the challenge of self-actualization will be better able to create pedagogical practices that engage students, providing them with ways of knowing that enhance their capacity to live fully and deeply.” And bell hooks’s book Teaching to Transgress actually had a big influence on me as I was imagining the assignments for my students that I mentioned earlier that became the foundation for this book, because in her first chapter she talks about her experiences as a student in relation to her approach to teaching which she calls “engaged pedagogy.” And so these scholars, and many more, really had a significant influence on the origins of this book. And ultimately, we see critical storytelling in terms of both uncovering our own stories, and also listening to and really hearing the stories of others. How that can help us to interrupt harmful patterns and practices in education and how this process can really be a spark for much-needed transformation in the field.

Tracy: It’s so interesting, I think that often we forget that our students have their own stories. And just encouraging them to know thyself. I remember one of my students created a portfolio and she had a page that was about “know thyself,” and I thought, “Oh, that’s so nice that that’s one of the things that she was taking away from the class.” But really encouraging our learners, and we work with faculty as well, to really dive deeply into who they are, what their experiences have been, and how that shaped who they are as either learners and/or educators or educational leaders is just really something to watch. And I certainly have had the experience working with faculty members who have these aha moments, they’ve never thought about their own stories or where their practices come from. And when they start to uncover those, they realize that they had a really powerful mentor or that they had maybe a terrible learning experience that caused them to shift their pedagogical approach. And it’s just such a nice thing to do in community… to reflect on stories as well as just to do for ourselves. And that’s really, I think, underpinning a lot of the work that we did with the authors in the book, and as we thought through the structure of the book itself.

Laura: I also want to mention our publisher DIO Press, and we chose them because we felt so connected with their mission as a progressive, socially-just publishing house, and it really aligned with what we were trying to accomplish with the book.

Rebecca: Can you talk a little bit about the intended audience of your book, and also how your contributors were selected?

Laura: Sure, I will take the audience question. And it’s really intended for educators and educational leaders at all levels, all contexts, subject areas, engaging in this work individually, or even in a group as well. I can give a couple examples of how we’ve been using the book already. One is in the Master of Education Program. Our students this term, in one of the courses I teach, Education in a Multicultural Society, I created a project around this book. And so the students began by choosing groups based on the different sections in the book. So one is “Claiming Identity,” one is “Border Crossing,” one is “Anti-Colonial Ways of Being,” one is “Social Class, Politics and Education,” and then the last one is “Changing Pedagogical Practices.” So they went into groups based on the sections and did a bit of a jigsaw activity around it. Everybody read the introduction and conclusion chapter, but then, in their groups, they read the chapters in their section, and then designed a workshop for the rest of their colleagues in the program around what they learned from the chapters in the book and the implications for being an educator in a multicultural society. So that was a really powerful learning experience for them. And we are also now using the book in a new faculty-learning community that we have started at our university, where the faculty in the community are using eportfolios to reflect on their past and present and imagined futures in relation to teaching and learning. And so we’re using this book in that inquiry community to go through this process with all the faculty who are involved, and so we’re excited to see how that turns out as well.

Tracy: And in terms of how we chose the authors. We really knew that we wanted to have educators and educational leaders from across social locations and from different cultural identities. And, of course—I don’t know if you’ve done this before—when you put out a call for book chapters, you know, you get what you get. And we were just really fortunate that we knew people who we forwarded the call to, they forwarded it to their networks. Similarly, people that I knew from the eportfolio community sort of shared. So, the people that ended up contributing just turned out to be from all different countries, with all different backgrounds, K-12 educators, folks in higher education, educational leaders. So it was just a really fortuitous kind of a thing, and the people who answered the call are the people who participated in the book process itself. So we didn’t set out to target any one group of people, we really wanted a broad set of perspectives for contributing to the book. And then in terms of how the sections of the book unfolded, as people wrote their stories they just sort of logically fell into these really lovely buckets. And we were able to group them, even though there are a lot of similarities across the chapters and a lot of shared experiences, which I think was really something that came out of the whole collaborative process that we engaged in.

Laura: Yeah, and I did want to say something about that collaborative process, because it was really powerful. When we first put out the call, this was before COVID, so their first round, their first draft of their chapters, were all written before COVID and then we gave feedback. And as they were working on revising their chapters, that’s when the pandemic hit us. And so, their revisions included reflections on what was happening to them at the time, which was really powerful. But we also, once everybody had a somewhat final version of their chapter, we shared them with everybody, and we asked them to read across the different chapters. And people were commenting on them and asking questions, and it led several of the authors to cite each other, to shift and change their chapter based on questions that were asked. One of the authors even included all the comments from the Google Doc in her final published documents so that the readers could see that collaborative process and see the ways in which the other authors in the book were contributing to the conversation. And so, again, this is during COVID, so we had Zoom calls with all the authors as they were reflecting on this process, both in terms of their experience writing and reflecting on their own stories, and also reading the stories of others and what a profound impact that had on them professionally. So even just that collaborative process of creating this book already was really profound.

Tracy: It’s so interesting, because I’ve edited a few different volumes. And normally, I have to work really hard to get colleagues to integrate thinking from other chapters into their own. It seems in other contexts to have been much more difficult. In this context, it was such an organic process, and people were so inspired and moved by one another’s stories, that it made it really easy for them to pick up on the threads that occurred in the different chapters. And so it felt like a real gift to us, especially in the midst of the pandemic, to be part of this community of incredible educators who really were working together in a very deep way to put this book together. So it was just really wonderful. I got goosebumps just thinking about that process itself.

John: You’ve talked a little bit about how this has been used in a Master’s class, and you’ve talked a little bit about the benefits to the participants. What are you hoping this book will achieve in the broader audience?

Laura: Sure. So when we started out with this project, it was really guided by three main goals. One was to compile a broad range of personal narratives about learning and teaching in order to better understand both the diversity in experiences but also commonalities. Another was to better understand the connections between peoples’ experiences as learners and their experiences as teachers and educational leaders. And then a third goal was to be able to offer a collection of narratives around teaching and learning to support the professional growth of educators and educational leaders. So now that we’ve completed this book, we can already see the ways in which we’ve accomplished these goals, but even gone beyond them. And we really see three layers of potential impacts. So first would be, for anyone just reading the stories, we hope that it will inspire some change based on seeing how powerful connection and belonging and relationships are in the learning process. So even if someone just simply reads the book, we know it will have an impact for them. But also, the book provides a structure and guidance and motivation for readers to be able to engage in the reflective process themselves. So if people do want to engage at a deeper level, they can follow up the reading by reflecting on and potentially even writing their own educational autobiography, along with their teaching philosophy statement, and consider the implications for their future practice in teaching and leadership. And so, lastly, and I think ideally, people could do this work collectively. And so, as we mentioned, we saw in writing the book, how powerful it was for people to be reading each other’s stories and to be collectively reflecting on this impact on their learning and reflection that was happening through the process… so both in terms of writing our own stories, but also reading the stories of others. And so we really encourage others to read this book as part of a group if that is possible. For us, writing and editing the book really underscored how pervasive trauma and shame are in people’s learning experiences, sadly. But also how powerful connections and a sense of belonging and caring relationships can be in reigniting people’s motivation to learn. And so it became really clear that the need to be seen is really an essential human psychological need. And yet so many of the authors in the chapters of this book shared examples, some of which were prolonged, in which they were not only not seen, but they felt, and this is a quote, “erased.” They saw their culture erased in history books, they felt their identities were being erased in discussions, they felt compelled to erase their home language in order to survive. And as Browning, one of the contributors to the book said, “I walked in a world that challenged my being.” And that is just such a powerful statement to me. And we know that this is also grounded in literature, too. It’s not just these participants’ stories but, for example, Brené Brown describes shame, this is a quote from her, “as the intensely painful feeling or experience of believing that we’re flawed and therefore unworthy of love, belonging, and connection.” And so while we as educators can’t control everything in our students lives, we do have the power to be able to help our students to understand that, even if they do experience shame, it does not mean that they’re flawed or not worthy of love and belonging and connection. And if we start to foreground empathy for our students and our colleagues, we can start to combat that shame. And so I think this is one of the big takeaways from the book that we hope people will be able to get from it by reading it.

Tracy: And I would say as leaders in our division, it’s really become part of the fabric of the work that we do with our colleagues as well. We want them to be able to articulate their professional missions. And we want them to have their work aligned with what is really important for them. We want that for our faculty colleagues, as well as our students. And so, I think weaving in this idea of reflection and storytelling and being true to ourselves and knowing that our past experiences can shape our future, but they don’t need to, especially if they have been negative or traumatizing in a way. And I think that’s really profound in this moment because we are in the midst of a pandemic, and I think we’re all collectively traumatized by that experience. And so, it’s going to have to play a role in the work that we do both with our faculty colleagues, and with our students moving forward. I don’t think we can just sweep it under the rug and pretend that we haven’t had these experiences. But I think to, again, have some empathy and understanding for how everyone is managing those experiences, how that impacts what we do in education, and how we can make things better as we move forward, I think that’s maybe one of the things that this kind of work can help to facilitate.

Rebecca: I think one thing that might be worth noting, as Laura pointed out about the idea of following along with reflection, is that there are built-in reflection questions into the book itself. So it’s not like it’s an unguided reflection, right? There’s plenty of guidance there that people might value.

Laura: Yeah, we really wanted to write this in a way that it could be a useful tool for the people who are reading it. You can just passively read it, but you can be much more actively involved as well.

Tracy: And I think that your point, Rebecca, about guidance and prompts is so apropos. I think oftentimes we say, “Have your students reflect on their learning.” Well, where do I start? What does that mean, do I just tell you what I did? How do I…? And we know in the literature that there is a real difference between surface-level reflection and deeper and meaningful reflection, and that that requires some scaffolds. Most people will start at the surface level, and then as we get practice, we become more thoughtful, more intentional about what it is we’re trying to do in the process of reflecting on our learning. And so one of the things that has been an outcome of this book project, and in the Center for Research on Storytelling in Education, is the recognition that we need to have activities and prompts available that academics can adapt, or leaders can adapt for use in their own context, and make it really simple. So we want to make sure that we have a repository of open educational resources that enables people to take up the practice of storytelling, but in a way that leverages the work that others have done already.

John: Do you think by having these stories from faculty, it might help reach faculty who don’t understand the importance of connections in a way that other types of narratives may not affect faculty as well. When they hear from colleagues out there about their own experiences, might that perhaps make a somewhat stronger connection with faculty to help them become more aware of the importance of connections and belonging in their classes?

Tracy: I think the academy can be a pretty isolating place for a lot of people. And we talk a lot about, you know, “What happens in the classroom, stays in the classroom.” It’s not uncommon for people to go in, shut the door, do what they’re doing, and then go back to their office, shut the door, work on their research. And I think what this highlights is that need for community and also the need to hear the stories that you’re not alone. And that was something we heard very often from our authors that they recognized in others’ stories, experiences that they had themselves had, maybe not even in the writing piece that they finished for the book. It surfaced those past experiences. And so, I think there’s a lot of value in hearing that you’re not alone, other people are experiencing similar things and we can work together to make the academy—we’re talking about higher education, but I would say this is true at all levels of education—a more welcoming place, a more inclusive and equitable place, so that we can all feel like we’re visible and that we can be heard and that our perspectives matter.

Laura: Yeah. We heard so many times in our conversations with the authors, something along the lines of “Wow, I didn’t realize that other people had had the same experience or had had a similar experience. I thought I was alone.” And again, these are people who have been in the field for years and years and years, and they’ve been keeping these stories to themselves. So the act of just opening up and starting to share ourselves and to really humanize this work is really, really powerful. So it helps to create connections, it helps to create more meaning in what we’re doing, and it just brings back life to what we’re doing.

Tracy: And it makes me think also, John, of the different stories we tell in education about what it is that we do. So I think what we’re seeing now is the use of storytelling in a lot of different contexts in education. I think about accreditation stories. So how do we make visible the learning that’s happening on our campuses if we’re speaking to accreditors? What do the stories look like if we’re talking to different stakeholders on the campus? And how can we create those spaces so we can actually have those shared conversations? So I think it has a lot of potential for a lot of different spaces when we’re thinking about education.

Rebecca: I’m glad that you brought that up, Tracy. I think one of the things that may not be obvious is perhaps what you actually mean by storytelling. So can I invite you to take a couple minutes and actually describe what you mean by storytelling in this particular book, what you’re trying to promote? I think we’ve kind of hinted at it here, but haven’t directly said it.

Laura: Sure, I can get started, and Tracy, I’m sure you can add, but we really think about storytelling in a broad sense. So in the book, specifically, we asked people to tell their stories of learning in relation to their stories of teaching. And so, we prompt them with questions around critical incidents that they might have had, or people or moments or experiences that had a particular impact on them. But also, in our practice, we engage in storytelling in all sorts of different ways. So one of the things we do, for example, is a three word story—and I got this from Tracy, who I believe got this from some of her former colleagues. But storytelling can be as simple as, “What three words describe yourself as an educator?” And you can stop there, but it ends up being a prompt for further discussion. And if whatever three words you choose, there’s a story behind each one of those words. And so there’s different ways to get people to engage with this. We’ve also gotten into digital storytelling, and people drawing pictures to represent it. So I think there’s a lot of different ways that you can represent your story. It doesn’t have to be a traditional story in the way we think of it. I think people can represent their story through art, through movement, lots of different ways. And so we definitely want to encourage that as well, and hear from readers of the book, different ways that they have told or are telling their stories.

Tracy: Yeah, I often used to encourage my students to tell their story. And I had an activity that I used with them that I adapted from my friend, Susan Kahn at IUPUI, that really comes from the work of Mary Catherine Bateson, where we want to develop these life stories and be able to tell the tales of the lives that we’ve lived. And I always created that opportunity for the students to represent their story in a way that made sense to them. So I did get collages, and I got traditional written stories. I’ve had students who’ve written songs and created videos. So we can tell the story in lots of different ways, and I think it’s the process. Then, of course, you have to think about the context in which you’re embedding the storytelling in and make sure that it fits and aligns with your outcomes, and all of the good things that we know we do with effective backward design. But really thinking about what would be powerful for the learners in our context in terms of storytelling, and then choose strategies that really suit that particular set of outcomes, and then the context in which we’re working. So I’m imagining that in a science class, telling the story will be different than the way my students do in my history classes, for instance.

John: Storytelling has been really important for most of human existence as a primary way of passing on information to future generations. But it hasn’t been used as extensively in recent years. Why have we moved away from that? And why, perhaps, should we do more of it?

Tracy: Yeah, when I saw that question, I kind of giggled to myself because in the eportfolio community, it hasn’t really gone away. In fact, it’s gotten more and more popular. Having worked with portfolios for about 20 years now, it’s always fun for me when I encounter folks on campuses who are like, “We’ve just discovered eportfolios, and we want to create digital portfolios.” So I think in some contexts, it has been around. And I’m Canadian, and certainly more recently, the power of storytelling is coming to the fore, particularly as we deal with reconciliation and indigenous cultures. And, of course, those cultures have a long tradition of storytelling. But going back to the earlier point, often we erased or intentionally didn’t acknowledge that those approaches were valuable. And certainly as a historian, the whole process of oral history is really becoming much more popular again. So I think the context really matters. It did go away in some contexts, and in others it was always there. But I think when I reflect on what happens in education, and I’m sure you’ve both experienced this, you know, you can be on a campus for a long time, and maybe worked on a set of projects, and then the context shifts, and now it’s a new flavor of the month, and we’re going to do this project. And then the context shifts again and it’s like, “Oh, we’re going to try this new thing.” It’s like, “Really? We did that 15 years ago.” But again, I think context matters. And so, going back to this moment of being in a pandemic, and all of the focus that we’ve finally been shining on social justice issues, equity, the way that students just don’t always experience inclusivity in the classroom, they don’t necessarily always feel like they belong. And I would say that’s true of faculty and educators at different levels as well. That this moment is giving us a real opportunity to leverage storytelling practices that, you’re right, have been around for a long time in service of more socially just educational experiences for everyone.

Laura: Another thing I’ll add, too, is that there’s a lot of power dynamics tied up into this, and the more that things become standardized and overly standardized, the less room there is for stories. Stories are still existing, but there’s sort of a grand narrative that the people who are in power, it’s in their best interest to keep that story alive. And so there’s a story about what it means to be a good student, or what it means to be a good school, or what it means to be a good teacher. And I think it’s really important for us to be able to push back against that and fracture that story and add more texture and bring those counter-stories in to question and critique that grand narrative.

Tracy: Yeah, I love that you said that Laura. One of my colleagues, Peter McLellan, has been doing some work on this in particular, and, “How do we train everyone to hear the story that is actually being told?” As opposed to, “How does it fit on the rubric that I’ve already predetermined I’m going to assess that story with?” And that does happen in eportfolios, especially. “Have the students achieved the outcomes in telling their stories in the portfolio?” And what he recognized is that with some of his international students, the rubric didn’t fit very well for the stories that they were telling and didn’t recognize or privilege the fact that they were coming from different places and had different experiences. So he really noticed a misalignment between the rubric and the stories that was really a detriment to the student. Like, you’re not going to get a good mark, because you haven’t basically fit into this box we have ascribed to students in our context. And so I think that there’s such opportunity to recognize where we are using those grand narratives, maybe unintentionally, to frame how we understand student learning. And let’s just jailbreak that altogether and try some new things where we really enable people to grow and learn in a context that really makes sense for them as unique individuals.

Rebecca: You’ve done this a little bit, but can you talk a little bit more specifically about ways that you can use storytelling in classes to advance student learning? So you’ve given an example, like in an education context, can we have a different kind of context to help our listeners see how it might fit for them?

Laura: I can give an example that could be used in any course, really, at the beginning of a course in terms of building community. So, like I said, I have students write their educational autobiographies, but it doesn’t have to be that document. It could be any kind of introductory letter, or who you are as a student, or what you’re bringing into the class, what you’re wanting to get out of the class. It could be any kind of introductory document that a student might create in order to build community in your class. But the thing that I do is I structure sort of a speed dating activity, where the students then have to share through the line. One, they can pick a word, a sentence from what they wrote, or just read directly from it, they can paraphrase, but they share something that they feel comfortable sharing from what they wrote. And they go down the line and listen to each other’s stories and listen to what each other have to say. It’s a really powerful way of building community in your class, regardless of the subject that you’re teaching.

Tracy: We’ve been using, as Laura mentioned, the three-word, or six-word, or professional mission-statement versions of storytelling with faculty. Particularly in terms of helping them to frame their experiences for their portfolios. And that’s been really powerful, because it helps faculty to really figure out how the evidence that they’re presenting does reflect the narrative or story that they want to tell about themselves as professionals. And so that’s been really helpful for students. So, I’m a history professor by training, and I used to just have my students attach a process document to their various pieces of work to tell me the story of, “What did you do to complete this assignment?” So it’s not about their story of learning, necessarily—although it is, because they’re telling me about the steps that they took—but it really helped me to then have a more personal connection to them, and places where they were really being very successful in their strategies, or places where perhaps they had a misconception or misunderstanding about what the process should be. And I always had them thinking about, “What does it mean to do history as an historian?” And so that just created these opportunities to have really interesting conversations with them about how they were finding literature in the library and research, how they thought they should be writing it up. And so, not a story of learning in the sense that we’ve been talking about previously, but a process where you can start to have that conversation and identify, “Oh, gee, a whole bunch of my students in my class don’t really understand how to use the library.” That’s an opportunity for learning in the context of that particular class. Imagine in physics, you could do the same kind of thing like, “Oh, you didn’t understand that the vector was going one way or another…” so you can tell I’m not a physicist. But we often talk about science in the context of medical education here, because we are at a medical school, and it’s really interesting that this applies in so many ways. Students can tell the story or document it on a video of how they’re learning to suture. And they don’t need to have a live patient, they can do it with a beanbag, or other kinds of things. And we’ve had great conversations with faculty here about, “Oh, that would be really helpful for me to know why they think they’re supposed to do it a particular way, and how I can sort of steer them in the right direction if they are doing something that really isn’t in alignment with the process that we’re trying to teach.”

John: The stories you selected for this volume are very inspirational. Could you give our readers just a couple of examples drawn from the narratives in the volume?

Laura: Sure. So this was really hard to just use a couple examples, because each and every chapter was really powerful. So we somewhat randomly chose a few to mention. The first chapter in the book was written by Browning Neddeau, and he is a member of the Citizen Potawatomi Nation. He’s also a gay Jewish man, and his chapter really illustrates the way in which our various intersecting identities can shape our learning experiences. So I have a quote from his chapter just to give you a couple examples of the stories he shared. So he says:

In kindergarten, I came home with a vest made out of a brown paper grocery bag and some poster paint prints. School taught me that this is how Native Americans dressed (past tense) and how Native Americans looked (also past tense). It was puzzling because many generations of my Potawatomi family were alive at the time, and none of us wore brown paper grocery bags with poster paint prints for clothing.

And he continues on to say:

In grade three, a paraprofessional/classroom aide in the school asked me to demonstrate Native American dancing to my peers. As I did, she encouraged me to look for bear tracks. This confused me because I was not taught that my people looked for bear tracks while dancing. I was taught that we stand tall to dance and are strong and pride-filled. I dance for my ancestors.

So his stories are incredibly powerful, but another reason I like his chapter is that there are really clear connections to his current teaching practice. So he’s now a faculty member at California State University, Chico. He is involved in teacher education, he has developed a curriculum that really honors Native American perspectives. And he’s also started a research project called the I See Me project where he works with undergraduate students who are considering a career in teaching. And he asks them to critically analyze their school curriculum to identify the places where they see themselves in the curriculum, the places where they don’t, and then supports them in developing a lesson that is more inclusive of their various identities. So he had a powerful chapter that’s definitely worth reading. Another one I would mention is Talar Kaloustian and hers is really interesting because she attended nine different schools across primary and secondary school in five different countries. And she’s not from the US, but a few of her schools were in the US. And so she offers a really important reflection on her experience as an immigrant trying to adjust to US schools. So I’ll share a quick quote from her too. She says:

Mine is a complicated educational autobiography: I attended nine schools, five different countries (six different cities) by the time I was 18. I lived through war, experienced constant interrupted schooling, faced multiple new languages that were not my native one, all while dealing with a family situation that would seem odd to many.

And then later on in her chapter, she talks about one of her experiences as she transitioned to the US. She said:

In LA, I enrolled in a local high school where the counselor at the public school saw that my transcripts were from countries like Lebanon and Saudi Arabia and India, she claimed that she was unable to confirm the integrity of these documents and promptly changed my status to ninth grade. I was almost 18 at this point.

And so again, she makes really clear connections to her current practice. She’s now a faculty member at the Community College of Philadelphia. She teaches English as a second language. And not only does she teach the language, but she really focuses on supporting immigrant students with adjusting to life in the US by forefronting kindness, because she noted, in reflecting on her past experiences and all the transition, that as challenging as it was, there was always somebody who stepped up and showed her an act of kindness that changed her trajectory. And she says in her chapter:

The opportunity to reflect on the key incidents of my own growth as a student, and the impact of this growth on myself as a researcher and a teacher, has led me to discover and learn about the critical role that kindness has played in my life.

Tracy: Yeah, and maybe one more. Our colleague, Antonia MacDonald, who is a literature professor here at St. George’s University, reflects on her experience growing up in a colonial education system in St. Lucia and then her desire for social justice and change-making in the Caribbean. But what I really love about her chapter is that, first of all, it’s incredibly insightful to read about her experience. I think everyone should know a little bit about that. And it’s something that we often have our students recognize that they aren’t really wholly aware that they’re part of a colonial system, or a post-colonial system. And so just surfacing that is really powerful. But she also reflects on her own desire to transform the Caribbean and to make it a more socially just place. That she recognizes her classroom isn’t a democracy, and that she does have power over her students. And so as much as she wants her students to become game changers, she’s really trying to surface that ability in them for themselves, as opposed to imposing her own views on them. And what I took away from her story was that notion that she’s really sensitive to the ethics of the work that she does, and how she doesn’t want to replicate that kind of a system whereby we just train students to think like us. And so really thinking throughout her chapter about the ways that she can engage her students to think for themselves and to themselves desire to make change, rather than her teaching them how to do it, so I really appreciate that in her story.

Rebecca: The collection together is so powerful, and so I hope people will engage and read through and it was interesting to think through our own stories, as you’re reading through other people’s stories to find connections, and to just maybe see your own story a bit differently than you did before. I was wondering if you could tell us a little bit about the Center for Research on Storytelling in Education before we close out today?

Laura: Sure. It’s a research organization that is dedicated to building a community of educational scholars who are focused on investigating and understanding how reading, sharing, listening to, analyzing our stories of learning and teaching, can help educators and educational leaders to create more equitable and more engaging spaces and practices for teaching, learning, and leadership. So this book project, we’re engaged in broader research around this, but this book project was a piece of it.

Tracy: Yeah. I’ll say for me, if I have one hope for the Center, it’s that we can bring the practice of storytelling to everyone and to make it easy for them to engage in storytelling with either their learners or with their colleagues, depending on where they’re situated. And we’re continually collecting stories so that we can share those stories with others. Because, as you said, there’s something really empowering about thinking about your own story in connection to other people’s stories and feeling like you are part of a larger community and that we do have shared experiences and lots of differences. And so how can we learn from both as we move through creating practices for students and for colleagues?

Laura: I’ll also share that we got a grant last year from Spencer to host a conference on storytelling and education, and the pandemic got in our way, but we actually reimagined it in a way that I think was even more powerful than what it would have been otherwise. So because we weren’t able to host an in-person conference, we shifted it to be an ongoing virtual conference series. And so every month we hosted a different workshop or session on different aspects of storytelling in education. One of my favorites is actually the last one we did on the science of storytelling, and I really liked it because that’s not my area. I know that storytelling is powerful because of my experiences and the experiences of others, but to get to collaborate with a neuroscientist around this to better understand what’s actually happening in our brains when we’re hearing stories and telling stories and why it is that storytelling is so powerful for learning. So it’s been a really exciting conference series that we have been engaged in over the past year.

Rebecca: Are any of the materials from that series available online?

Laura: Great question. We have created a website, so there is currently a website that exists. But the last chunk of our money from that conference grant we are using to create a much more engaging and dynamic website where we’re going to turn all of those conference sessions into asynchronous workshops that people can go and complete on their own time, on their own or with other people. So all of those sessions that we did will be available to everybody more broadly, along with additional resources. We’ve created a guide for storytelling and bringing storytelling into the classroom, so that’s available as well. And we’re looking forward to the launch of that new website. We should be launching it in December or January, coming up.

Rebecca: Great, that sounds exciting. We always wrap up by asking, “What’s next?”

Laura: That was a teaser, so definitely we’re excited about the website that’s going to be coming out. We are planning to continue collecting data on people’s stories of learning and data about the experiences of educators who go through this kind of inquiry work. We are continuing to search for more funding to expand this research and play around with it a little bit more, to do some fun things with the data that are a little bit more creative and artistic rather than presenting it through regular writing and publications. But, like I said, we created a digital story, we want to do some other things around sharing this work through art. So we have lots of exciting ideas coming up, we just keep looking for funding, and we have more book ideas as well. So, yeah, I think there’s definitely some fun things that will be coming in the next few years in relation to this. Tracy, anything you would add?

Tracy: Well, and I think at the heart of all of that work, it’s about building community of educators and educational leaders who are interested in this area and learning from them. It’s not about us disseminating, like, “Here’s what you should do.” But rather, we’ve been really keen to collect not only stories, but activities that others are using in their context so that we can really build community. There’s no question that teachers who are doing this work in K-12, we can adapt those activities for higher education. And I already mentioned that we’ve been adapting some of the activities for higher-education leadership. So I think that the sky’s really the limit. We hope people will join our community and come on an adventure with us and we want to learn from them as much as they might learn from the work that we’ve done so far.

Rebecca: Well, thanks so much for joining us. This was really interesting, and I think gives people a lot of things to think about and perhaps encourages them to tell some stories.

Tracy: Thanks for having us.

Laura: Thank you so much for having us.

John: Thank you, I really enjoyed reading your book.

Laura: That’s wonderful to hear.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer. Editing assistance provided by Anna Croyle.

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201. Beyond Trigger Warnings

Many of us have been told to provide trigger warnings to protect students who have been harassed, sexually assaulted, or abused. In this episode, Nicole Bedera joins us to discuss a survivor-centered approach that includes and supports rather than excludes those who have been traumatized. Nicole is a PhD candidate in Sociology at the University of Michigan. Her research focuses on gender and sexuality with an emphasis on college sexual violence.

Shownotes

Transcript

John: Many of us have been told to provide trigger warnings to protect students who have been harassed, sexually assaulted, or abused. In this episode, we’ll discuss a survivor-centered approach that includes and supports rather than excludes those who have been traumatized.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer.

Rebecca: Together, we run the Center for Excellence in Learning and Teaching at the State University of New York at Oswego.

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Rebecca: Our guest today is Nicole Bedera. Nicole is a PhD candidate in Sociology at the University of Michigan. Her research focuses on gender and sexuality with an emphasis on college sexual violence. Welcome, Nicole.

Nicole: Thank you. I’m excited to be here.

John: We’re really happy to have you here. Our teas today are…

Nicole: I’m not drinking tea. I just have water.

Rebecca: Right, being hydrated is good.

Nicole: Yeah, boring but useful, right?

Rebecca: Yeah, definitely. Speaking of boring, I have English afternoon.

John: Well, we’re back to a new normal, at least. [LAUGHTER] ??Normal. In this way, at least everything else may be different, but that’s still the same. And I have T forte blackcurrant tea today.

Rebecca: Ah, an old favorite.

John: It is. It’s a wonderful tea.

Rebecca: We invited you here today to discuss “Beyond Trigger Warnings: A Survivor-Centered Approach to Teaching on Sexual Violence and Avoiding Institutional Betrayal,“ an article you published in Teaching Sociology. In this article, you voiced concerns about the use of trigger warnings. Could you describe these concerns to our listeners?

Nicole: Yes. So my critique of trigger warnings is pretty different from the one that you hear most of the time because it’s very survivor focused. So instead of saying things like we often hear, “Well, trigger warnings are making people weak. If you’re strong enough or tough enough, the world is hard and we shouldn’t be sheltering our students so much.” If anything, I’m probably pro sheltering them a little bit more. A very different way, a very different way. My biggest concern about trigger warnings is they treat survivors like they’re the problem in a classroom. And the biggest problem about that is that it actually undermines the very spirit of Title IX. So what Title IX is about, it doesn’t actually say anything about sexual assault, it’s an issue of gender equity, it’s a sentence long, and the law says that regardless of sex, you should be able to have an equal education. And the reason that sexual assault and harassment comes into it is because it so commonly impacts women specifically, that was what they were arguing at the time. Now we know more, that it also affects a lot of trans, gender nonbinary folks, basically people who are not cisgender men are disadvantaged in their educations, because trauma makes it more difficult to interact. So trauma does things, like it affects the way that you form memories. And that’s why we see on college campuses that it’s so important for survivors to have access to stuff like academic accommodations, to be able to take that midterm a little later, because they actually just might need more time to study because of how trauma brain works. So the whole point of the way that we enact Title IX on college campuses is to make sure that having a history of trauma doesn’t get in the way of your ability to get good grades to get into graduate school, whatever else might be happening, to just pay attention to materials that are important to know. When we use trigger warnings in conversations about sexual assault, the way that usually happens is we tell survivors, “Hey, we’re going to be talking about sexual assault today, if that makes you uncomfortable, you are welcome to leave, you don’t have to come to class today.” Which means we’re asking them to forfeit their education for the comfort of all the other students in class. And so the centerpiece of this argument, that I’m making, is just we shouldn’t do that anymore. It doesn’t make any sense to tell survivors, “Hey, this issue that really affects you, and it’s really important, we don’t think you should be part of the conversation.” That’s not fair from an educational standpoint, or just an equity standpoint.

Rebecca: So what are some of the strategies we can use to include survivors and make them a central part of the conversation and dialogues that are happening in class rather than skirting them or brushing them away?

Nicole: Well, one of the most important things to recognize is that a lot of the things that make survivors upset in our classrooms have nothing to do with triggers. They’re better described as something called institutional betrayal. Institutional betrayal is when you go to someone who works for an institution for help. And instead of helping you they hurt you more. So often these things that are so upsetting for survivors are actually new traumas caused by their professors or other students in class. So when we’re talking about what to do to make survivors more comfortable, rather than saying, “Hey, leave the room, because I’m going to say things that upset you,” we could just stop saying things that will be upsetting, and instead take an approach to talking about sexual violence that is more inclusive of what survivors need to know, where we’re not saying things like, for example, rape myths, or other damaging stereotypes about sexual assault. And I’m a social scientist, I’m a sociologist, and a lot of this stuff just means telling the truth about sexual assault instead of propagating myths and lies that are throughout our society about sexual violence. And so for instructors, step one is knowing your stuff, is knowing what’s really true in these cases,

John: What specific things should instructors know to be prepared to address such issues?

Nicole: Oh, one of the things that a lot of instructors don’t seem to know, and I don’t even get into this in the article, so people listening to the podcast are really getting something special here. But, one of the things that instructors don’t seem to know is that false allegations are pretty rare. And so something that I’ve seen repeatedly happening in classrooms that can be really harmful is for example, setting up a debate where one person is going to take a pro-victim side and another person is going to take a pro-accused side. And these debates often turn into people saying, “But, I was falsely accused, or, “What if I was falsely accused? Don’t I deserve more protections? Don’t I deserve to be…” I don’t know, whatever it is that people are saying the accused students deserve in these cases. And that can be really traumatizing for survivors, because they’re not lying, false allegations are not common. And the entire classroom is being taught that you shouldn’t believe survivors when they come forward, that you should question them. And that instead of saying, our ideal response to sexual assault would be when a survivor comes forward and says, “Hey, something isn’t working for me in this classroom, something isn’t working for me on campus, I can’t sleep in my dorm because my perpetrator lives down the hall,” whatever it is, instead of everybody saying, “Hmm, but what if that’s a lie?” it would be better to just say, “Do you need to move dorms? Do you need help in your classes?” And so when survivors have to sit through things like the damaging myth of false allegations that’s going to inherently be harmful, especially coming from professors. Because professors are supposed to be the ones that are holding knowledge and sharing knowledge with other groups, we’re in quite a position of power in our classrooms, we’re often the one standing in front of maybe hundreds of students at a large university, telling them what the truth is. And so the ripple effect is not only on that victim, who’s saying, “Oh, wow, I didn’t realize that maybe a lot of people lie. And maybe I should feel guilty or ashamed and I shouldn’t tell people and they’re right to question me.” That’s something a survivor might feel. But also all of the other students in class are thinking, like, wow, victims lie, or these people call themselves victims lie, maybe I should be more suspicious. So it has a really big ripple effect across society. And this is something that I think is really central to college sexual assault in particular, because it’s not just that what happens in our classroom stays in our classrooms. We’re teaching young people, and sometimes not so young people, what to expect in the workplace, what is normal, and we can sort of see that ripple effect across society.

John: So the focus should be on providing support for the victims, and listening to them, and trying to make them more comfortable in the classroom.

Nicole: Yeah, that’s exactly it. And there are a lot of things that you can do to make survivors feel more comfortable. The first recommendation in the article is just, know your stuff. Stop telling lies about sexual violence in your classroom, it’s a really straightforward one. But survivors also have some other needs that can make them feel more comfortable when talking about difficult topics. And so things like letting everyone know in advance that it’s okay to have an emotional response to the material, and that people who are not survivors may also have an emotional response to the material. That can make survivors feel a lot more comfortable staying in the classroom. Because if you don’t set something like that up, survivors are going to feel like, if I cry, or if I get upset, everyone’s going to know that I’m a victim. And I don’t want everyone to know, I’m a victim. So maybe I should skip class today to keep that secret, especially if, say, the perpetrator is in their friend group, the perpetrator is in the class, which happens as much as we don’t like to think about. It’s better if they can just say, “You know what, it’s okay, if I’m emotional, and I can just fit in. And it doesn’t necessarily mean anything.” That can also help too, I mean, other students who aren’t survivors do feel uncomfortable if they get emotional about this stuff, as well. And one of the ways that they can sometimes, unintentionally, create a kind of difficult dynamic in the classroom is by them wanting to process their feelings as being, “Oh, it’s so hard for me, my friend was sexually assaulted.” And people who don’t have those experiences are often a lot more open with those stories than people who are victims themselves. And so they might, for example, tell the story of another student sitting in class and tell their story of sexual assault that maybe that student didn’t want to hear. And so when instead of saying, “All right, we’re not going to address the emotional component, we’re not going to set standards around how people feel in this classroom, anything can happen,” as opposed to saying, “It’s okay if you get upset, and we can talk about some of the things that made you upset. Also, while we’re on it, let’s be really cautious about not sharing people’s personal stories, because we want to make sure everybody gets to choose whether or not we know their stories and whether or not we talk about them as an educational exercise.” So things like that can just be really helpful, really, really helpful.

John: In the article, you also noted that just talking about the issue is not always a trigger, that there are many things that could serve as triggers, you mentioned, it could be the smell of certain gum that the perpetrator had been chewing or a song that was playing at the time of the attack. So it sounds as if triggers could happen at any time and we should be prepared for that possibility.

Nicole: Right. A lot of the way we talk about triggers is, again, using this pretty conservative logic that victims are so sensitive and so fragile. And so if you even mention sexual assault around them, they can’t handle it. So first of all, that’s not true. Lots of victims talk a lot about sexual assault, there’s a reason that therapy, for example, is healing instead of necessarily hurtful. If just the mention of sexual assault, the reminder it exists was hurtful, therapy would not be helpful, right? But on the other hand, there are lots of things that trigger a traumatic response that have nothing to do with sexual assault. And some of them are really unpredictable. I trained as a victim advocate and worked as a victim advocate before I came to graduate school. And in my training, one of the things that they told us was about the story of a survivor who thought she was making a lot of progress and healing from her trauma but then had this setback and she couldn’t identify why she was so upset all the time. And the reason was really simple: something had changed in her life. I don’t remember if she’d gotten a new apartment or a new job, what it was doesn’t matter. But she now had to walk by a KFC every day. And she’d been sexually assaulted behind a KFC. And so that smell of fried chicken was triggering a panicked response in her. And ironically enough, the rape crisis center I worked at was also next to a KFC. So coming into her sessions, she was also getting triggered. And that’s something that nobody ever could have guessed. So when choosing where the rape crisis center should be, they probably weren’t thinking, oh, but what if KFC moves in next door that can be triggering for victims, right? It’s not something you think about. And so instructors really should be prepared for if a survivor gets triggered in the classroom, if they get really upset, you don’t need to know why, it doesn’t necessarily mean that you need to make a huge adjustment. If it’s something that random, right, if it’s not your fault, if it’s something totally random, then that makes sense. But you do need to have ways to help survivors know what to do in that situation to say, “Hey, you know, if you do need to step out for a minute, that’s okay, you don’t owe me any information, you don’t have to apologize, you don’t have to explain your behavior if you are in a place where you are reliving your trauma, and you cannot pay attention, but it is fine to step away for a moment. And you can also rejoin class five minutes later, if you feel better,” which I think is something a lot of survivors don’t hear enough from their professors. They hear a lot of how to leave but not how to come back, or they worry that it’s too disruptive to come back. I want to add, too, that some of these triggers are a little bit more predictable. So for example, if the perpetrator is in the classroom, and the perpetrator is engaging in ways that are scary, or they’re even maybe whispering while the victim is trying to make a comment in class. That isn’t posing a direct threat in the moment, but it’s going to be a trigger of the assault. Or if the perpetrator’s friends are present or anything that’s going to be a constant reminder of the assault. And these are things that, again, to the instructor look totally random. Because you have no idea what the relationship is between your students, you have no idea why one student is uncomfortable or afraid in the presence of another. And so we do have to think about triggers. Instead of trying to say we’re going to control it and make sure they never happen in our classroom saying okay, we actually do need to know what to do when they happen to make sure that victims can still continue to learn in this classroom space.

Rebecca: In your article, you talk a lot about ways to set the tone at the beginning of class and in the syllabus. Can you talk a little bit about how to set that tone for the class so that students do know what to do if they are triggered, if there’s something that they want to reveal to you, ways that we can continue to support them and know that we’ll support them throughout the semester?

Nicole: Yeah, I have a couple of different things that I do at the beginning of the semester, depending on what the class is. I am a sexual violence researcher. I teach classes that are just on sexual violence every day, we talk about sexual violence in class. So in a class like that, I set the tone in a pretty different way, in a pretty intentional way where we start from the very beginning. I have them read a chapter about how difficult it is to do sexual violence research and hear these stories all the time. And it’s their first day’s homework, just in case they don’t have time to read it, I set aside some time in class to at least skim it and to talk through, not so much this is going to be a terrible experience, even though the chapter is a little hard to read, but just say: What makes you anxious? What are you nervous about? Let’s talk about it from the very beginning of the term. And then that turns into a class of, “Okay, so what do you need? When you feel those things, you’re afraid that you’re going to get overwhelmingly emotional in class, what would make you feel like you could stay in the classroom? What can we do as a community to make you feel comfortable?” Because if you don’t have a conversation, most people when someone starts crying next to them just feel awkward, especially if they don’t know them that well. And I will say that one of the things that happens in my classes, the students tend to get to know each other a lot better than they do in other classes, because these are really vulnerable conversations. And that can be nice for even just basic things like working on group projects, or studying for exams, so it’s kind of an unintended and positive consequence of this kind of conversation. We also watch a video where we talk about the importance of vulnerability and how to be able to address these feelings. We need to talk about vulnerability, it’s a Brené Brown video, many of the listeners have probably already seen it, it’s gone very, very viral very, very many times. But after that we talk about this idea of communal vulnerability. So instead of saying, “Okay, like, I need to think about what I do for myself,” which is something that I think we all tend to do when we think about some things can be overwhelming, we think about, okay, what about when it’s hard for me? And I try to turn the conversation to say, “What about when it’s hard for the person next to you?” So what do you need and what can you give? And that’s the conversation on day one in the classes where we’re talking about violence all the time. In classes like, intro to sociology, where we’re talking about sexual assault maybe one week out of the term, I still, on the first day of class, I don’t necessarily talk about sexual assault very much I do point it out on the syllabus to let people know, “Hey, there’s some stuff coming up in the class.” But I don’t just bring that up in sexual violence. We talk about a lot of different kinds of violence in my classes in general. So I’ll have the same conversation about something like police brutality to be like, “Hey, heads up, it’s coming.” And then, knowing that these tough topics are coming up, I will ask students, “All right, this stuff can be pretty controversial,” which is sort of a weird way of putting it, but, “this stuff can be controversial or hurtful or personal. And so what do you want to happen when conflict arises?” And I use that question to open the same conversation about, what do we do when we need someone to step in, because something bad happens? That’s really what it’s code for. And so even though we’re not explicitly talking about violence on the first day, which I try to avoid a little bit, because the students weren’t prepared, they didn’t know that was going to happen. So that can be pretty shocking. Instead, we still get to flesh out some of those norms around, what do we do if someone gets upset? When do you want me to intervene, as an instructor and say, “All right, actually, that wasn’t okay. And we’re not going to tolerate that kind of statement, or whatever it is in the classroom.” And yeah, it’s worked pretty well. Even distance learning, during the pandemic, I was surprised by how well it worked in some of my classes.

Rebecca: One of the questions that I think often comes up where we’re talking about any sorts of inclusive pedagogy or trauma informed pedagogy are kind of two things. One is, I don’t teach a class where these are topics. So how do I set the stage in a class like that? And then the other thing that comes up is, I’m not a counselor. So how am I supposed to deal with this? So can you address those two common concerns that people have?

Nicole: Yeah, so one thing we know about sexual violence and trauma is it doesn’t turn off just because you’re in math class, like, it doesn’t just go away. And so regardless of what topic you’re teaching, a lot of professors are going to hear this stuff. And a lot of the stuff that I cover in the article about things like students coming to you and telling you they’re a survivor in office hours. That happens, especially to women faculty, regardless of discipline, and so you do need to still be prepared for it. And that’s going to be the same case for like graduate student instructors, they come to you, they find you more comfortable than their professors a lot of the time. And so some things that you can do is just include some syllabus statements that have resources covered. A lot of schools do require a syllabus statement already talking about what Title IX is and your Title IX rights. And I remember being a student when this stuff was introduced on college campuses. The first year it was in my alma mater’s syllabus statement requirement, I was in my senior year. And so many of the professors complained about it, or they dismissed it and they said, “We’re not going to cover this because it’s not important to the class.” And for a survivor sitting there, that sends a pretty clear message that they can’t come to you when they need help, that you don’t know what to do, that maybe what happened to them isn’t important. And so one thing you can do is just actually talk about the syllabus statements. And you know, you don’t have to like them, either, I’ll say that. And I’m going to say specifically, you don’t have to like them and think that they’re sufficient. I don’t. And so when I talk to students about them, I actually explicitly say, “So this statement is here. And I’m not going to read it, because I don’t think that it covers everything that you need to know. But I’ve included these other resources that I think are important. So we’re going to talk about when you need this stuff, if anyone in this class needs the stuff, here’s what’s in the syllabus. And do you have any questions?” And that’s something I ask a lot. Has anybody ever actually read the Title IX statement? And if they did, do you know what Title IX is? Do you know what the office offers? Do you know where the victim advocacy office is? So anybody, regardless of discipline, can have that conversation on the first day. The other thing you can do, again, you don’t have to couch all of this in discussing sexual violence, like you can just do this to be a compassionate instructor, but to tell students how you can handle whatever concerns might come up. Whether it’s something like a family member getting sick, or you needing to be hospitalized for a period of time, or, yeah, sexual assault to set a standard of this is how you can come to me with these questions, this is how you can talk to me if you need something, if there’s a problem. And to set some expectations around, you don’t have to tell me what happened to you. This is just how you can get help if you need it. You don’t owe me your traumatic story to get help. And so that’s one thing I would recommend, as well as just being aware that if you’re seeing a dynamic between students that seems disruptive or uncomfortable, being prepared to check in, say, “Hey, what’s going on,” and knowing that, for example, if you have a victim and perpetrator in the same class, the perpetrator is going to lie to you. And they’re going to make it sound like the victim is the one who has the problem. So being prepared to sort of parse out some of those difficulties, which might mean bringing in someone more qualified than you. Which brings me to the second half of your question: If I’m not a counselor, I don’t want to talk about this stuff. So what do I do? I actually think that’s perfectly fine. I think it’s perfectly fine when a student comes to you, and they’re looking for help to say, “Hey, I support you. And I want you to get everything you need. And also the things that you’re asking for do require the help of someone who knows what they’re doing. And that’s not me.” And there’s absolutely nothing wrong in saying, “I will help you find the resources available on campus.” And this is a conversation that I just don’t think you should have to have with a professor. And a lot of the victims, so in my research, I interview victims about their experiences seeking help on campus. And one of the things they bring up the most is they’re just really, really nervous that their professors will think differently of them and they’re nervous they’re going to have to tell the story of their sexual assault. A lot of them do not want to tell you, they’re telling you because they feel like they have to to get you to give them help. And so if you make really clear, I don’t need to hear the story, I do want to help you. And you can even say things like, “I’m not a counselor, but here is what I can offer.” Because it’s really dismissive, if you just say, “I’m not a counselor, I’m not helping you.” But if instead you say, “I am not a counselor, but I can connect you to a counselor, I can tell you where they are on campus, or in the community, or wherever. And also, if you need anything in my class, here’s a template, for example, for how you can email me. You can be like, hey, Professor Bedera, I really need an extension, I’m having a hard time with this assignment. And we can set up in advance how much information you need to share, or whatever it is.” So make sure when you’re saying, “I’m not a counselor, and I can’t help you with the emotional help that you need,” to make sure you offer something too.

Rebecca: One of the things that you also mentioned, Nicole, is that that labor is a little more heavy on female faculty. Can you talk a little bit about managing that labor and the emotional toll that might take on faculty and maybe what faculty members who are experiencing hearing a lot of these stories can do?

Nicole: Yeah, you need to take care of yourselves, especially because we know that a lot of faculty are survivors themselves of campus sexual assault, or perhaps are being sexually harassed right now. They have survivors coming to them for help and they are experiencing the betrayals of the institution themselves as faculty. That’s a really difficult position to be in. So it’s really important to take care of yourself. And so one of the things that’s actually came from an R&R, so thank you reviewers for pushing me to include this in the article. But one of the things that I talk about is my own sort of ritual for self care, because I share these stories all the time. I also, because I cover these issues of violence pretty explicitly, hear about lots of other types of violence my students are experiencing all the time. And it does, it takes a toll you get exhausted and just sad. It just feels heavy. And then it does start to get into your head of like, okay, so how do I come back to class and pile on? Especially in a discipline like sociology, where we’re not really known for bringing good news to our students. And so some of the things that I do, is just in general I sort of have some supports in place, I have other faculty, graduate students, friends, who I can chat with about these things. I think it’s a good idea to keep these conversations pretty power neutral. So if you’re a faculty, go to other faculty, don’t go to your graduate students, if you’re a graduate student, maybe your advisor can help you but also, you’ll probably be able to speak more openly to other graduate students. So make sure that you’re thinking about the power dynamics involved there, too. And so for me, studying sexual violence, I mostly hang out with other sexual violence researchers when talking about this kind of stuff, because it’s really easy to talk to each other. You don’t have to back up and explain something, which is another thing to think about when you’re choosing who you’re using as your support system. Maybe somebody who is a good friend doesn’t know very much about this stuff. And so you find yourself having to educate them the whole way and that’s pretty tiring. So if your support system isn’t working for you, and it’s more tiring than it is useful, find someone else. But that support is really, really helpful for me, just as a regular thing that exists. And then I also have some stuff where when I’m sort of in an emergency, when something particularly bad happened, I have my short term measures to see if it’ll fix it, which are a lot of traditional self care, kind of things. Like I eat mac and cheese after a bad day, just always, that goes back to my victim advocacy days. But I also do things like, dating back to my victim advocacy days, they talked about the importance of having a ritual, especially when one of the things that victim advocates will do is they’ll manage crisis lines. So if you’ve ever seen those numbers, maybe you put them on your syllabus to say, “This is who you call, if you need to talk to someone.” That’s something that I did as a victim advocate, and you’re doing that often in your home. And so just like we’re teaching in our homes, a lot of us still are right now, it can be hard to get that separation at the end of the day. So they taught us about the importance of a ritual. And it sounded so hokey to me, because the person who I was talking to said, “Oh, I wash my hands after every call to tell myself it’s over and I can relax.” Oh my God, that would not work. I’m not doing that. But then I started working in the hospitals where, yeah, I washed my hands after every time I left the hospital because of germs. And the one night that I forgot to wash my hands was the one night I couldn’t sleep, it makes such a huge difference. So my research assistants, the people I talk about this the most with and they’ve come up with a bunch of different things that they do, as just sort of that, wow, that was kind of heavy. And I need to give myself a mental break. So some of them will get a cup of tea, is actually on the list.

Rebecca: It’s a good choice.

Nicole: Yeah, exactly. It’s a good choice, or a glass of water, or take a walk around the block, or text a specific friend, or pet an animal, whatever it might be. Just something that will tell you, “Okay, this is fine.” But sometimes that won’t be enough. Sometimes these little rituals that we have these things that we do for self care will not be adequate. And so in those cases, it’s important to do the harder hitting stuff, like speaking to a therapist, maybe calling one of these crisis lines and asking for some assistance, getting some validation, and they’ll have some ideas of people who you can talk to. And then the stuff that’s really boring about self care too, like, maybe there’s just a lot on your plate right now and that’s why you don’t have time or emotional energy to think about this stuff. And so, that to-do list of things that we all don’t get through like making a doctor’s appointment, or paying your bills, or whatever, like doing some of that stuff so that you have mental space to think through those things. That stuff is really, really important. And then also just to be honest with yourself and check in with yourself. If you are a survivor, about: How do I feel about this? Am I projecting onto the student? Am I doing a good job caring for them? Or am I actually making it a little bit worse? And so that’s actually where the boundary setting becomes important again, because as much as you might want to be there for your students, if you yourself are triggered, you can’t be, you’re going to end up hurting them instead. And so instead of just forcing yourself to get through that meeting, saying, “Hey,” you don’t have to tell them why, but just, “I don’t think I’m the best person for this conversation, and I want to support you, but can I help you find someone who will be able to support you better?” And it’s so important to take care of yourself as much as you’re taking care of your students.

John: One of the things that comes up in your article is the issue of institutional betrayal. Could you talk a little bit about some of the ways in which that shows up in practice, and perhaps what faculty could do to encourage the institution to move in a better direction on these issues?

Nicole: Yeah, that’s a really good question to ask right now. Because actually, the Biden administration is making huge changes to the way Title IX and campus sexual assault are managed. So far, it’s been kind of a quiet process, there have been some survivor listening sessions, but not a whole lot else is happening, at least that the public can see. So they’re doing a lot of things behind closed doors, making conversations about what to do next. But it’s something you should keep an ear to the ground for. Because if there are things you really care about, policy is being made. And so, for example, a lot of sexual assault researchers, including myself, have signed on to petitions to try to get rid of the mandatory reporting requirement, because it doesn’t serve survivors, it hurts them. Survivors need to be in control of what happens when they tell their stories, not be forced into an investigation or talking to the police or whatever else is happening on college campuses. They need the right to choose. And so this is a really good moment to think about things like contacting your legislators, sending a little email to the Department of Education, as well as the Title IX staff at your school because a lot of them are involved in these conversations. And they have the connections to people who are really involved in these conversations. So if you care about this stuff, speak up. So that’s thing number one, to address institutional betrayal, but I mentioned at the beginning that institutional betrayals are new traumas, they are similar in severity to a sexual assault itself. So if you’re wondering how important or bad this is, it’s really bad, it’s really, really bad. Before we had the term institutional betrayal, a lot of people got at the same idea by calling it the second rape. And there they were talking specifically about the criminal justice system, and the way that it defiled survivors and institutional betrayals a little bit broader. But yeah, the idea is that a university, which is where this comes from, but really any institution’s action, or inaction, can be just as traumatizing as the assault itself. And so some of the things that come up are things, like, survivors being punished for telling their stories. So if we put this in the context of a classroom, if a survivor discloses to you, say in an essay, that they were sexually assaulted, and then you call the police, which they didn’t want, that can feel like a punishment. Or if you get awkward around them, and you don’t call on them in class anymore, you treat them like they’re super fragile, and they can’t handle anything, that’s going to feel like a punishment for disclosing. Some survivors, also, I can think of cases from my research, where if a survivor was accusing another faculty member of sexual assault, the faculty in that department would retaliate against them and treat them poorly. So that’s a form of punishment, too. And so there are a lot of things that we are doing as faculty that are hurting survivors in a new way. And so a really important thing is to think about things from the perspective of that student, think about what they need, put yourself back in the shoes of being a student. And about maybe you look at them, and you say, “Well, they’re not handling my policies right. My syllabus says that they need to contact me in this way. And the way that they ask for accommodations was wrong.” Instead of thinking that way, remember how overwhelming it is to be a college student, remember that the norms of academia are foreign to you and might be a little bit harder to learn if you were dealing with trauma at the same time, and to be gentle about it. But yeah, when I think about institutional betrayals that happened in classrooms, a lot of them really are around mandatory reporting, which is part of why I bring it up. And it’s one of the questions that I get most often is: I want to help survivors, but I’m a mandatory reporter. So what can I do aside from just report them? And in these cases, in the article I do not pull any punches here, I just say: don’t do it, defy your campus policies. Sometimes the policies are unjust, and you shouldn’t follow them just because it’s the rules. If you know that it’s hurting someone, use your better judgment. But this is also again, a really important time to think about these things that your survivor activists on campus, every campus has them, every single one across the country, including some of the more conservative religious schools, you wouldn’t expect. I went to undergrad in Utah and I’m going to tell you that BYU has survivor activists making a lot of noise on their campus, and they can tell you what they need. And so listen to them and support them, especially in these moments. It’s so weird to talk about this stuff right now, from a federal policy standpoint, because campus sexual violence is in this strange gray area where the Biden administration hasn’t completely repealed what the Trump administration did, but they’re not enforcing all of it, but they kind of are. And the Trump administration’s rules were really, really vague. And so there were a lot of things that schools could do, but they could also choose not to. So right now universities have a huge amount of latitude in how they want to handle this stuff, they don’t really have the excuse of saying, “Oh, the federal government says that we can’t do X, Y, or Z for survivors.” In most cases, they can probably give survivors exactly what they’re looking for. And so as faculty, we can really support survivor activists in doing things. One of my favorite ways that survivors can get help from faculty, is we understand the complex web of bureaucracy on college campuses. So if you have a student in your class, who is really excited about survivor advocacy, they’ve been doing activism on campus, and they just can’t seem to find the right person to direct their concerns at, you can probably identify, “Actually, it’s this person in the dean of students office that needs to hear what you’re saying,” or, “This is the email for the Title IX coordinator,” or whatever it is, really small things. But one thing we all need to be doing right now is just holding our universities accountable. Because as much as they say that they take sexual violence seriously, I think anyone who spent time on a campus for very long knows that they would really prefer to not have to deal with these cases, to not have to discuss these things, to just be able to go back to ignoring sexual violence like they did 15 years ago. And the best thing we can do is just make that hard on them and say, “No, we’re not, we’re not going to ignore survivors, we’re going to do the right thing and support them.” Especially because a lot of the survivors never would have met their assailants unless we looked the other way at fraternity parties, unless we looked the other way for whatever the football team decides to do, we’re all sort of complicit in this. And that’s why the institutional betrayals run so deep. And that’s the other thing about institutional betrayal is whether or not it’s fair, survivors don’t understand these bureaucracies. They don’t know who is responsible for these decisions. And I can’t tell you how many survivors I’ve interviewed who said that they distrusted their professors because of decisions made by Title IX, or the Dean of students office, or whatever other organization on campus. And so a lot of your students are coming to your classroom already from a place of distrust, not knowing who will take care of them and who will not. And so making really clear that if you’re going to make those promises to be there for survivors, you really do need to get up for them, even when it can be difficult. And you have to earn that trust from the very beginning.

Rebecca: One thing that we haven’t covered, but seems very important to cover is how common sexual assault is on campuses.

Nicole: It is very, very common. There are so many different types of numbers that I can throw your way. But I’m going to give you three statistics that I just think everybody should know. One, everybody on a college campus should know at least, and one of them is just the number you’ve probably heard before, which is that one in five women on college campuses will be sexually assaulted. And one in five is actually one of the more conservative estimates coming from the research world. It uses, we’re going to get a little technical, and so we’re going to go for it, it uses cross sectional data. So for anybody who’s not a social scientist, that is when researcher comes in, and they give a survey out to every student, it doesn’t matter if they’ve been on campus for four years or one week, and they ask them about their sexual assault experiences. So it would stand to reason that those students who’ve been on campus for a year or less still might be sexually assaulted if we were to follow them all the way through. In the most harrowing studies, they do follow students all the way through their sexual assault experiences all the way through college. And that captures not only students who otherwise, they would have gotten that questionnaire before they were assaulted maybe a year later, but also students who at the end might have downplayed or minimized something that happened to them because people on campus suggested they should. And so that wasn’t captured in the data either. So when we look at this type of data, when we look at asking students across all of their time in college about sexual assault, and asking them every year, we find that the number might be closer to one in three. So it’s a lot more common than even your campus sexual assault prevention trainings are probably telling you. The other number that I think is really important to know, and I guess as an addition, on to that number, we don’t have a ton of great data about the experiences of people who are not cisgender women. But we do know that sexual assault is more common among trans students. It is more common among queer women in particular. And even among cisgender men, estimates say that it’s happening pretty often not as often as the other groups, but it’s still happening pretty often. There’s some difficulties in defining it, the studies are a little messy. But yeah, it’s happening across campus. If you look across a lecture hall, a lot of students and you picture, on average, about a third of your students have been sexually assaulted while in school. This does not include childhood sexual abuse, this does not happen to them in high school before they got to college. You’re talking about a lot of survivors in your classroom. It’s not one challenging student, it’s not one difficult student. And so if you really are telling students, “Hey, if you’re a sexual assault survivor, and you can’t handle it, leave,” it’s surprising we don’t often see a third of students getting up and walking out. But the other number that I want to comment on and again, I keep bringing this up, because it’s something we don’t like to think about is the perpetration rate. And the best study that we have so far finds that 1 in 10 men on college campuses committed sexual assault before they graduate. So the perpetrators are very much in the midst as well. Everybody involved in sexual assaults will be in your classroom at one point or another. Statistically speaking, you can’t avoid it. And I’ll add one more thing too, which is that all of this research is on undergraduates, and the little bit of research we have now about graduate students finds that graduate students are the most likely to be sexually harassed or assaulted on campus.

Rebecca: With those disturbing facts in mind, what is the psychological and academic consequences of victims being triggered again and again, or being victims of institutional betrayal throughout their college education?

Nicole: Anybody who’s really interested in this question should go to Know Your IX’s website and read their new report that came out just a month ago, maybe two months ago, called “The Cost of Reporting.” And it gets into the experience of institutional betrayal specifically. And what we find is that survivors who have been betrayed in comparison to other survivors are more likely to drop out, they are more likely to have a lower GPA. I actually read a paper that if the findings, we’ll see if they’re replicated, but if they hold would suggests that a woman experiencing sexual assault is the best predictor of her college GPA. Because whether or not she experienced sexual assault, that’s a better predictor than the SAT, it’s a better predictor than high school GPA. So we know that the impact on education is really, really significant. And that’s a big part of why professors should care about it. Survivors are having a really hard time in all of our classes. I’m really glad you asked this question because everybody sort of assumes, oh, sexual assault is bad. We know rape is bad. But if you ask people why they often can’t put a finger on it. And so I’m going to do that for you. I’m going to tell you exactly why sexual assault is wrong. And so I’m going to start with the stuff you know, which is, it is psychologically distressing, survivors are more likely to have difficulties with things like sleep, they’re more likely to have anxiety, depression, PTSD symptoms, like flashbacks, uncontrollable sort of psychological reactions and distress, and they have a hard time with things like feeling comfortable with sex as well. But there are also a lot of other impacts of sexual violence we don’t talk about as much. One is chronic health problems. Survivors are a lot more likely to have chronic headaches and chronic back aches than other populations. I also know of survivors, some of these things are a little bit more difficult to tease out, but who they know individually, that their sexual assault led them to have other chronic health problems. I knew one survivor, one of the ways that she managed the trauma for sexual assault was through controlling her eating, which is pretty common is for survivors to develop eating disorders. But hers was so severe that she had created lesions on her throat that were precancerous. And so she’s having conversations with oncologists about how likely she is to develop cancer in her early 20s. And this is directly related to the way that she was managing the stress of her sexual assault and the trauma of her sexual assault. So chronic health conditions play a really big role as well. There is a huge financial impact for being sexually assaulted. It’s going to affect your career trajectory, especially if you are on a college campus. This is research I want to do but have not done yet, is to describe a little more about how that happens. We know that it affects things like lifetime earnings, but we don’t know for example, if sexual assault makes survivors want to change their majors to get away from their perpetrators or to get to places that are more friendly to survivors, which will probably, if you’re a woman, going to end up to be more feminine majors on campus, the ones where they’re a lot more women in the room might feel more comfortable. And so anecdotally, I’ve heard a lot of that kind of stuff in my research, but jury’s still out on whether or not it’s a really huge issue, but even if it’s one survivor that matters. And then the other thing I’ll say is that sexual assault, once you’ve been victimized, you’re at a higher risk of being victimized again, especially if you are hearing blaming comments, especially if you come to think that it is your responsibility to prevent sexual assault. In my research I’ve heard so many stories of survivors who when they were in a dangerous situation recognized it but thought it was their responsibility to change their perpetrators behavior, felt like they kind of had to freeze and just sit through it because of those blaming comments. And this is a really important thing to pull out too, is that this is a scary list. But access to supportive resources, to a supportive community can make it less likely that survivors have to experience all of these impacts, they are not a given, they’re not part of the trauma, they’re part of the institutional betrayal, they’re part of the response to trauma. And then the last one that we talk a lot, interestingly enough, about how being accused of sexual assault, anecdotally has led to suicidal ideation. There’s no research to support that, necessarily, the two are connected, but it’s the phrase that we hear a lot in our society, is accusing someone of sexual assault could end their life. But in reality, we do know that survivors are at a very high risk of suicide in the aftermath of sexual assault. And that intensifies after institutional betrayal. This feeling of not only did my perpetrator hurt me, but other people are going to continue to hurt me and no one cares, and if this happens again no one will do anything about it. That’s a really heavy burden to be on survivors. And that kind of thinking, that kind of nobody cares, nobody at my university is going to do anything to support me, that is something that professors contribute to so it’s a really important one for us to think about. It’s a heavy list.

John: It is.

Rebecca: I’m feeling the weight of it.

Nicole: Yeah, it’s sort of worse than we even usually hear about. And it does come up in really small ways too. So I used to work with a program that taught fraternity men around campus sexual violence and it was intended to prevent campus sexual violence. And I was having the hardest time getting through to them, as you can imagine, and I was working with a really challenging fraternity. This fraternity was the reason the prevention program was implemented because they used to use gang rape as a hazing ritual. And it had been long enough, since that was happening, that the current brothers and the fraternity wasn’t that long ago, it was less than10 years, but none of them were students at the time. And so they were really angry that they still had to sit through these prevention trainings, and they just didn’t get why this stuff mattered. And in one particularly tense encounter, one of them said to me, “Nobody even cares about this anymore. Everyone has moved on.” And I was just thinking, the victims of your fraternity have not moved on. They’re not done feeling this, they probably will never fully escape what this fraternity did to them. And I went home, and I got on Facebook, and I wrote, just to my friends, “Hey, I’m working with this fraternity,” sort of explained the situation, said they’re not getting it, “Would any of you record a message for them if you were sexually assaulted at least five years ago?” which is how long it had been since the last gang rape, “If you were sexually assaulted five years ago, will you record a message saying how it still affects you today.” So a few of my friends sent in recordings for them, I actually still use these in classes with the consent of the survivors. Some of them, some have withdrawn consent, I don’t use those anymore. But they listened to the first one and they felt really uncomfortable, but nobody’s really saying anything, like one guy was kind of pushing back and being, like, “Well that’s just one story.” And they listened to the second one. And it was the third one that kind of broke them. And one of the men who was getting really emotional, the detail that stood out to him was that the victim had described how in the aftermath of her sexual assault, one of the ways that she coped, I forgot to mention this one, was through alcohol and drug abuse. And that had really impacted her grades. We kind of know this, that our students are going to parties on a regular basis, some of them are going to be good students, and some of them you know, if you’re hungover in class, you’re not getting the material. And so that’s sort of how she framed it. She was like, I was not a great student, because I was abusing substances, not the language she would use. But she said that she wanted to go to law school, and that studying for the LSAT was so stressful, because to be able to get in now, because her grades were so bad, she needed a near perfect score. And this man who was getting emotional said, “I’m studying for the LSAT. And I used to go to class hungover because I was partying in this fraternity and people like my brothers from a few years ago, were the ones who put her in the situation. And I know how stressful it is. I know how hard this is. And it is so unfair that I made the decision to blow off my academics and she didn’t.” Those little details, I think, really helped us understand what exactly the stakes are for survivors. Usually we talk about this stuff sort of in the abstract because it’s more comfortable, it’s so personal, it’s so scary. But hearing the weight of all of this is really important. I’m glad you asked.

Rebecca: I think those personal stories are what really helps people connect to the data, the data is really easy to ignore, if it feels really abstract.

Nicole: Yeah, I mean, it’s one of the reasons the Me Too movement has been so powerful, because when you hear about sexual assault survivors, maybe watch a True Crime documentary here and there. These are not people you know. It’s not the same experience as getting onto your own social media profile and seeing someone who you thought you were really close to, and realizing that they had the secret that they were holding to themselves, and that they were sexually assaulted and realizing, oh, wow, maybe I actually said some things in front of them that were not supportive because I didn’t realize there was a survivor in the room. And that’s something that I really just think we should all be thinking about more often is most of the time there is a survivor in the room. The problem is so widespread, it is so everywhere, that even when we’re talking about just campus sexual assault, if that was the only time sexual assault happened in anyone’s lifetimes, chances are, if there are 10 people in a room, there’re going to be some survivors, multiple, present. And yeah, we don’t really think about the personal stories very much. And we don’t really think about how, the other thing, maybe the gem that comes out of all of my classes, my students say this thing that resonates with them the most, is that we’re all really comfortable supporting survivors in the abstract. Maybe we don’t do it because we don’t realize how important it is but we’re willing to do it. The messiness, and it’s why I keep bringing it up, is when there’s a perpetrator, who you also know. That’s when people start to turn because the uncomfortable reality is that we all do know and love a rapist. They are in our inner circle just as much. Again, assuming all sexual violence happens on college campuses, which it does not, it’s 1 in 10 men. And so the idea that we only have survivors around and we don’t have any perpetrators, and that what they want will not come into conflict is the difficult part. And this is something that I’ve seen play out in the classroom over and over and over again, is this idea of, well, I have both students in my class. And I want to be fair equally to both students. And that’s not really a fair position to take, because there’s such a big power disparity between the two of them. What a rapist wants, which may be also to use your class to control and humiliate and harm their victim, that does happen, if that’s what they want you can’t really put that in comparison to a victim who just wants to get their degree and get out of there, which is what most of them really do want to do. And so yeah, it’s messy. It’s messy, and it’s personal, and parsing out all of the difficulties of, really the hard stuff that you have to do when a survivor comes to you and says, “I need something.” It’s not always an easy decision, especially if you haven’t thought in advance about what you’re going to do in a situation like that one.

Rebecca: That’s a lot of things for us to be thinking about as we prepare for the fall and get ready for this semester, what resources we might want to have bookmarked on our computers, things that we want to put in our syllabus how we might want to handle setting the stage the first day.

Nicole: Yeah, definitely. I’m glad that this podcast is dropping when it is, because thinking about this stuff from the beginning of the semester is a lot easier than if something comes up in the middle and you’ve never thought about it. It can be so stressful and overwhelming, I get lots of panicked emails from people that are, like, “Oh my God, I’ve never thought about this, what do I do?” And it’s in those moments that we don’t know what to do that we sort of fall back on what’s culturally normative. And in our society, that’s usually the side of the perpetrator. We don’t like to think about it but that’s true, that’s the way our society operates. Or, to just say, “This is too difficult and I’m not going to do anything.” Inaction is what we’ve all been trained to do in these cases. And so thinking through in advance some of the things that you can do, resources you can draw upon. And even just the way that if you need a minute, what sentence you’re going to say, to tell someone that you need some time to think this through, and that you’re going to go explore some options. And to know in advance, who am I going to ask? It should not be your school Title IX coordinator, it should not be the people who you’ve been taught on your campus are the ones that can answer these questions. And the reason for that is because they have conflicting roles, it’s a conflict of interest. All of these organizations on campus are also trying to protect the university. And so they’re going to be thinking about things, like, what causes liability in the classroom? which isn’t necessarily what’s best for survivors. And so if you’re thinking about who you should ask on campus, the people you should ask are the victim advocates. It really is, if you have campus victim advocates, or even community victim advocates that you can reach out to, that is where I would start because they’re the true experts on sexual violence, as are the survivors themselves. When you’re sort of in a lurch you can turn to your students and say, “You don’t have to have an answer to this question. But in case you do, do you know what you need? Do you know what exactly what you’re looking for? And again, if you don’t know, we can figure it out together. And I can come to you with a lot of options.” One thing that campus victim advocates do all the time is they create options where survivors didn’t think there were any and so it’s normal for survivors to not know what they want, and to not know what’s available, especially if most of the time when they’ve been asking for help, they haven’t been getting it, that lowers their expectations over and over. This is the subject of my dissertation. But to be able to say, “I know where I’m going to go. And I’m going to take your input because I recognize who the true experts on sexual violence are on this campus,” is a really good place to start. Most professors are not experts on issues of sexual violence. And it can be really uncomfortable for us when we’re supposed to be the keepers of knowledge to say to our students, “I don’t know something,” or, “I’ve made a mistake.” But those are things you should get really, really comfortable with. Because to do anything else, to try to maintain your power in the classroom, to try to make yourself look like the all-knower or whatever it is, can be really damaging. And so practice, get comfortable in your head with how you’re going to say to a survivor, “I really messed up,” and “I am so sorry.” Or if something happens in your classroom, we haven’t talked about this very much, but sometimes the problem is not you. The problem is other students were making victim-blaming comments or something like that in a class discussion. And professors often say, “I didn’t know how to handle that situation.” That’s an okay response. It is okay, when that’s happening, to interrupt and say, “I don’t know how to handle this. I do not know how to handle this. And I’m worried that if this conversation continues, it could be really harmful. We’re going to take a break. I’m going to take a few minutes to collect my thoughts.” And maybe in some cases, even ending class early and then addressing it when you come back. You do have to address it if you do that, you can’t just move on and pretend it never happened that is so awkward, and it does send the message that you’re not comfortable talking about sexual violence, you’re not comfortable supporting survivors. But if you don’t know what to do, instead of just sort of making it up as you go, sometimes it is better to just say, “Actually, I’m going to seek an expert here.” And that’s really, really important. We are pretty lucky as professors, because on a lot of campuses, there are experts who are available and trained to help you again, it’s not going to be your Title IX coordinator, they are going to give you the basic legalistic spiel about the mandatory reporting policy and what is available. But if you reach out to the campus victim advocate and say, “This happened in my classroom, what do I do,” a lot of victim advocates will come to your next class, they will facilitate that discussion, you can have the expert in the room, you don’t have to be the one to do it if it’s making you uncomfortable. Victim advocates often can be requested to come into some of these spaces, if you’re holding an event or something that’s on campus sexual violence. They’re very busy, and they’re very under-resourced across the board, across the university. So you might not want to make a habit of bringing them into every discussion because that’s taking something away from survivors on the other end, but even to say, “Hey, for the last five minutes of class, we’re going to have a victim advocate come by and pass out some flyers and they’ll be here if you need to talk.” That’s something that a lot of them are very happy to do. And so we’re very, very lucky. We don’t have to do this on our own.

Rebecca: That’s a really good reminder, Nicole, for sure.

Nicole: It’s funny, right before this, I was working on my book manuscript and I was writing about how under-resourced victim advocates are. And one thing that was striking me is that they get kind of hidden away, that as much as faculty on a regular basis saying, “Hey, we want information about what to do,” very rarely do the victim advocates, especially without somebody there to, like, keep them in line, very rarely do we get to talk to them as faculty. We might get an email from them saying, “Hey, a student needs something,” and you’re very polite and professional back, one would hope. But we don’t actually think of them as experts on sexual violence who could come into our classroom or answer our questions, and they really are. And that actually is another thing you can do that every single one of us listening can do to support survivors on our campuses, every victim advocacy office in the country is under-resourced. And it’s not because universities lack the resources, but because there isn’t enough pressure to allocate them to victim advocacy. So something you could do now is say, “Hey, we really want another victim advocate, doesn’t matter how many you have, let’s add one more.” Or, “Let’s make sure that they have a space that works for them. Let’s make sure they’re in a place that’s comfortable that students can go to.” But think about ways that you can support the people who support victims.

Rebecca: So that’s a lot to think about.

Nicole: Yes. [LAUGHTER]

Rebecca: There’s a lot here. But we always wrap up by asking, what’s next?

Nicole: I hope that everybody goes and makes some changes to their syllabus, looks up some crisis lines and things like that in your local area to add. That’s a really simple thing you can do today and it does not take a lot of energy or effort. So at least do that. I also hope that everybody thinks about, okay, as I was listening to the podcast, some things were a little close to home, or maybe that could be useful and think about integrating it into your classes. So that’s obvious, thinking about, how can I change my first day activities? How can I prepare for discussions that go awry? things like that. If you’re looking for some more specific examples, there are a lot more in the article that I wrote too, so you can go take a look at that as the thing that’s next. And actually, the entire issue of Teaching Sociology that it came out in, is about teaching issues of sex and sexuality. So the whole thing is great, and you can read the whole thing. But in terms of supporting survivors themselves, I’m going to harp again, on that now is a really politically important moment to change the federal policy, to change the rules about how survivors are supported. And under the Trump administration, a lot of support for survivors were rolled back. And a lot of things happened that made it more difficult for people to support survivors in the way that they need. And so this is a really, really great time to, again, contact your representatives. Title IX is great. It’s what we have. And so it’s better than nothing to have the federal government coming in and saying, “We want you to take care of sexual assault survivors in this way.” But it’s not very specific. It’s a federal regulation so the guidance is more of recommendations rather than laws, it all gets adjudicated in the courts, it’s not a very strong piece of legislation, the way that it’s being enacted. So something that a lot of advocates are pushing for right now is to get Congress to pass a more comprehensive set of rules and regulations about how to protect survivors on campus. And that would be really nice because it can also sidestep some of these uncomfortable conversations that have come up in the past year, some things that the Trump administration did that were huge steps backward and are moving us in the wrong direction. So for example, you probably haven’t heard of this one, but under the Trump administration, there is a way for perpetrators of sexual assault to remove their confessions from evidence and Title IX cases. That is currently the regulation, even if a perpetrator has confessed to what they have done, there are ways for them to take that confession back. And so stuff like that is really difficult to walk around to some degree, the Biden administration could just say, “We’re not going to keep it,” but then the next president could put it right back in place. It’s very unstable and survivors are really depending on elections for support. So one thing you can do is go to your legislators and say, “It’s really past time to pass reforms for campus sexual assault, and here’s some organizations you should look to, like End Rape on Campus and Know Your IX.” Make some noise on your campus, go to your campus offices and say that you care. If you talk about this with other faculty, the more names that are on the petition saying that you want a space at the table that you want to change something specific, the better. And, yeah, it’s a reminder, a lot of the things that your school is doing and saying is the law, like mandatory reporting, is not the law. You don’t have to be on a campus that does mandatory reporting. It’s not required. And so if stuff like that bothers you, let your campus know.

Rebecca: Well, thank you, Nicole, for a really informative conversation. And I hope that many faculty start thinking about these things in a different way than they have in the past.

Nicole: Yeah, thank you for having me and I hope this was useful.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

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175. Embracing Change

Faculty who had to shift to teaching online for the first time due to the pandemic were forced to confront their habits and typical ways of teaching in order to adapt to and support students in a new modality. In this episode,  Colin and Jonikka Charlton join us to discuss ways in which faculty and departments have embraced and resisted change during this transition. Colin is the chair of the Department of Writing and Language Studies at the University of Texas Rio Grande Valley. Jonikka is the Associate Provost for Student Success and Dean of University College, also at the University of Texas Rio Grande Valley.

Show Notes

Transcript

John: Faculty who had to shift to teaching online for the first time due to the pandemic were forced to confront their habits and typical ways of teaching in order to adapt to and support students in a new modality. In this episode, we discuss ways in which faculty and departments have embraced and resisted change during this transition.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer.

Rebecca: Together, we run the Center for Excellence in Learning and Teaching at the State University of New York at Oswego.

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John: Our guests today are Colin and Jonikka Charlton. Colin is the chair of the Department of Writing and Language Studies at the University of Texas Rio Grande Valley. Jonikka is the Associate Provost for Student Success and Dean of University College, also at the University of Texas, Rio Grande Valley. Welcome.

Jonikka: Thank you.

Colin: Thank you. Thanks for having us.

Rebecca: Today’s teas are:

Colin: I’m actually drinking blackberry sage, made by a company I don’t remember because I’m freezing, ‘cause It’s like 50 here. [LAUGHTER]

Rebecca: That sounds really warm. I’ll go with that.

Jonikka: I’m just a water drinker. Colin’s the tea drinker in the family.

John: I am drinking a chocolate mint oolong tea.

Rebecca: Well, that sounds good.

John: It is. It was a gift from my son.

Rebecca: I was gonna say, I think that’s a new one for the podcast, John.

John: I think it is.

Colin: That’s pretty cool.

Rebecca: I have a new one today, too. I have a Palm Court blend from Harney and Sons.

John: Ok. We’ve invited you here to discuss some of the challenges associated with teaching writing during a pandemic. But first, could you tell us a little bit about how your institution has handled and adjusted instruction during the pandemic?

Jonikka: Yeah, I guess I’ll start from kind of a wider institutional perspective. I was honestly really surprised and really proud of the institution, because when we switched to online really rapidly in the spring, we kind of stayed there. And so there wasn’t a lot of pressure internally, or even externally, for us to have a lot of students on campus. And in the valley, the households are generally pretty large. So there are extended families, large families, living in the same household. And so the threat, I think, was a little bit higher, potentially, than in some other areas. And people having barbecues and family get togethers all of the time, it’s really, really important. So in the spring, we were completely online, we started having to distinguish between asynchronous modality and synchronous modality. And then we pretty much kept that for the fall semester, there were probably maybe 8,10 percent, a mix of hybrid courses and face to face. And then now in the spring, I was just looking before we got on here, and it’s about a third asynchronous, a third synchronous, and about 18% is face to face and the rest are hybrid. And we’re really starting, even those hybrid, are starting online. And hopefully, if we get as many people as possible vaccinated, then we maybe can move toward the end of the semester, a little bit more people onto campus. But that’s kind of the way we have. We did a huge investment in online faculty development over the summer. And so the fall was when we got to really test and see how that worked and get some feedback from students, which I’m sure we’ll talk about a little bit today.

Colin: I can speak from the developmental, and, I guess, the program level. So we did tons of training, as Jonikka said. I think the bulk of the response at the very beginning, whenever that was, I feel like it was a year ago, but it’s actually just a few months. So the bulk of it was invested in technology, both in terms of trying to figure out how to help students get access when they were sitting in Burger King parking lots trying to get Wi Fi at the very beginning, but that disappeared so quickly. So it’s like having whiplash from rapid response kind of triage stuff, like, something happens, Spectrum gives everybody free Wi Fi. We don’t have enough bandwidth to have more than so many Zoom meetings or recordings, and then we get an extension and now we have unlimited hours or something like that. It’s like being part of a really gigantic cable company, they keep giving you more stuff to try to make sure everything keeps working, [LAUGHTER] except the cable company actually works in your favor in this case. So there’s a lot of technology stuff, a lot of blueprinting for online classes. For faculty support, there emerged a need for psychological and wellness and self-care support. But that really wasn’t as much at the front of what was happening. But you can tell that people were starting to need it because there was a lot of discomfort and just unfamiliarity. And a lot of people doing things they knew they had to do, but they didn’t know how to do them with the technology side of it. And then from the program side, department side, at least in our department, we backed away from a lot of that and tried to offer something as an alternative to talk about concepts, because a lot of the work was in the logistics of getting things built and getting classes built, making sure people understood that you have to tell students how to navigate your courses, because that was a new thing for a lot of faculty, right? And at the same time, I’m trying to basically, not reinvent the wheel, but trying to get people in the department to have a talk about what engagement is and what teaching is, which I know probably sounds weird as a thing to do. But we had to have that discussion in a very small, private, disturbing, communication, like difficult conversations kind of moment. I guess it was conceptual training that was going on or retraining. And then there was also institutional support, that, I think probably allowed us to do the other because I don’t think if we had had the technology part stripped away from us or we had to be responsible for ourselves, I don’t think we would have found the space to do the wellness stuff and the conceptual training. I don’t know how widespread that was. I know every department handled it a different way. But we’re a big department. And we handle so many freshmen that we just had to do it for the writing program and for the language programs and all of those things, which went from zero asynchronous to literally 100% asynchronous writing classes over the course of the summer. That was a big lift.

John: That’s a pretty dramatic shift from going from zero to 100%. How did the faculty adjust? How did they come out of those difficult conversations?

Colin: At the Dean’s level, at least for our college, we were told we could let the faculty decide what they wanted to do in terms of their own level of comfort and preparedness, right? And so you had a few people who wanted to know just how protected were they’re going to make the classrooms because they couldn’t teach with a mask on and they couldn’t teach online. And so they felt like they had to have a situation where they were going to be with their students, and even getting some of those faculty to understand that they could only meet with half their students once a week and the other half. because of the room size constraints, like those conversations had to happen. So those faculty were incredibly stressed. And so faculty were making their own decisions. And I was trying to coordinate all of that, so that at least made sense, so that there would be as little damage done. Plus, I live with Jonakka, and she says things like “You don’t have any synchronous classes for writing. Are you stupid?” like, “What have you done?” [LAUGHTER] And she reminds me that I must have made a mistake somewhere, but that’s what faculty chose to do. But when you talk to the faculty who chose to do that, who I couldn’t believe some of the faculty that asked to do that, it was because they thought they were doing the students a favor, because it would allow the students to arrange the rest of their schedule. We get through summer, we survive the fall, we have already made the schedule for the spring. And then about half of those teachers said, “You know what, you were right. I want to do synchronous, but is that going to hurt the students?” And so those faculty had even more adjustments to make, I think, because they tried the asynchronous for the right reasons, but they lost more students than they were used to. They had difficulty with assignment completion, and all the things you have difficulties with every time you do a new class, but just kind of multiplied. But we have 97 people in the classroom in our department, that includes all the TAs, all the part-timers, everyone. So 43 of those are first-year writing teachers. And they were incredibly happy that 10 people blueprinted the courses for online asynchronous and just went with it. So that’s also something that you don’t often see. In a big program, you see a lot of people doing a lot of different things and asking if they can stretch the syllabus a little bit this direction. And nobody wanted to do that. Everybody was so worn out and tired. They were just like, “This syllabus is great, and when it doesn’t work in three weeks, I’m gonna blame you guys and feel just fine about all of it.” [LAUGHTER] So what does that mean? I guess there were new stressors they didn’t expect. And there were collaborative moments that they also didn’t expect. So they leaned into the stuff that you would expect them to be resistant to because of necessity, but they also then had better discussions, I think, about the purpose of teaching writing online, how you talk to students when you don’t see them in real time, that kind of stuff. I don’t think those conversations would have happened. So yeah, every time they would get comfortable, then it would be a new issue that came up about why are students disappearing and that kind of thing,

Rebecca: …a pandemic… time to get uncomfortable with being uncomfortable. [LAUGHTER] Right?

Jonikka: Yes.

Colin: Right. Learn to unlearn or learn to learn on a daily basis or…

Rebecca: …learn that you’re also a learner.

Jonikka: Exactly.

Colin: Exactly, and that it’s okay. I think that was the hardest part for our folks is, I set up teams and made people leaders that had never been leaders before for technology support to try to lift the burden away from the people you were expect to always go to because I knew what was going to happen. And that worked out great. But then they would also get lost in all the permutations of “Well, if you do it this way… if you do it this way.” So they burned through their need to explain how they do things in their class really, really quickly. Because you know how teachers do that thing there, unless I’m being unfair. It’s like, “Oh, let me give you three examples from my class about how great things go, or how terrible things go” …or whatever. They burned through all those anecdotes. And then they were left with the whole thing, like maybe the assignment really sucks and that’s why the students aren’t turning it in. Or maybe I was really boring on Monday and they just had to live with that. And that’s hard. [LAUGHTER] Is that not true, Jonikka?

Jonikka: I was just reminded, it’s really interesting to me that the writing program has a lot of really great teachers. It’s a very robust culture of teaching in that department at the institution. And so what I saw both there and across the institution was faculty who had their identity as being really great teachers who are able to engage students and their students come back and they do well. And so you saw a lot of those faculty whose students just disappeared, and then they were like, this has never happened to me before or not since I first started teaching. And so I think there’s that component of it, that it took us probably four or five or six months to get to that place when people realize I had a whole semester of this and I’m not having the same success I had before and I think we have to have conversations and find places for faculty to have those conversations and to know that it’s okay. It doesn’t mean that they were a fraud all along, or they didn’t do a good job and that sort of thing. So what you said reminded me of that.

Rebecca: It really is a different space.

Jonikka: Yes,.

Colin: Yes. And I don’t know how many of the teachers that were really stressed were stressed because of access. Because honestly, if you’re teaching face to face, and you have students that aren’t showing up, you have the same problems trying to contact them. I think we all have a sense that because we’re seeing people regularly, that we’re somehow seeing them more often, which is totally false. And so I had so many emails from faculty about how do I get in touch with students who won’t respond to me? And I’m like, I know what they were saying. But it’s a silly question, right? It’s like, “everybody who’s not here today, raise your hand” kind of question. You can’t get in touch with them, because they’re not paying attention to you. And you can’t make them pay attention to you if they’re not paying attention to you. But that reality was just heartbreaking for some of them. And we’re talking about people that are really just stressing over like having a 14% drop rate, because they’re used to having a 3% drop rate, or if like a DFW rate is like 3%. But our enrollment was up. What was it up, J?

Jonikka: it was like 18%, it was huge. We had a huge influx of new students in the fall, largest breaking enrollment and all of that. And so we also had the pressure of really huge classes. So that just exacerbated the whole thing, I think. We had lots of students who didn’t go to Austin, or they didn’t go to Rice, or wherever they stayed. A lot of that was that too.

Colin: And nobody wants to hear me say, and I’m the last person that wants to say it, but nobody wants to hear your department chair say, “Look, when you have a 16% increase in enrollment, you’re going to lose some people, because there have to be a high percentage of those people coming in who are somehow not college ready, or who are experimenting or who are at risk, and we have no way to help them or support them, because we don’t know why they’re here. Because this is unprecedented.” And so that doesn’t help.

John: Most studies have found that freshmen are much more vulnerable when they’re in online classes, the drop-fail-withdrawal rate for freshmen and even sophomore students is a lot higher than it is for upper-level students. Add to that a pandemic. And then you mentioned a lot of additional students coming whose plans were not going in the direction they originally anticipated, which just adds to all the stress. But having a drop-fail-withdrawal rate in that range is pretty low, actually.

Jonikka: Yes, it absolutely is. And he’s talking about like some really great faculty in his department. That’s not the case across the institution. And I remember back in April, May, as we’re having these conversations about modality moving into the fall… it’s great… and I’m supportive of the idea. And it’s kind of amazing, actually, that as an institution, we said faculty choose your own modality. A lot of institutions didn’t do that. But I was trying to be the consistent voice that was saying, “But could we at least make some more strategic decisions around classes that freshmen are going to take, because your sophomores, juniors, and seniors and your grad students, they’re going to be able to adapt in ways that our freshmen are not. It’s one thing for a first-year student to come in and have one class out of five or six on their schedule that’s online. But we’re in a situation where literally their entire schedule was online, none of the courses were organized in the same way, even though they may all be using Blackboard it just looks different, the whole classes operate differently.” And so I was really worried about that. And I was right to worry about that. Because as we moved into the fall, our first-year persistence rate from fall to spring is down about six and a half percent from where it normally is. And everyone’s really concerned about that. And of course, attention is also starting to shift to this year’s seniors and what that first-year experience is going to be like next year. We did a survey and I’m sure at some point, we’ll talk about the survey. But even the students who did well said this was not for me. Yes, my grades look okay, but I don’t feel like I learned what I needed to, so I’m going to stop out in the spring. And like, “I’ll catch you on the other end in the fall, when hopefully things are okay and we’re back in an environment in which I feel like I can learn.” And so that’s been really startling, I think, to some on campus. We’re trying to figure out what we have control over and what we don’t have control over and how you can shift an entire institution’s worth of faculty. We could not have moved and said everybody’s going to be teaching at a really high level. And I think too, the pandemic and what’s happened has just kind of uncovered some things about teaching and what was going on in classrooms that I promise you is going on in face-to-face classrooms. But now it’s been uncovered and people are concerned about it and more heightened awareness, I think, around it. But, that’s one of the opportunities too. I think it’s enabled us to say “Hey, let’s shine a light on and have those conversations about what teaching and learning really is about and how do we engage students?” And I was really happy when I heard a few engineering faculty say, “You know what, when we go back face to face, we didn’t know what we had, we didn’t know the opportunity that we were kind of squandering before in our face-to-face classes. Now they’re talking about flipping their classroom.” And I’m like, okay, that’s 20 years ago, or whatever. [LAUGHTER] But now you’re in that place where you see why that would be helpful to you, and what you could do differently when you go back face to face. That’s exciting to me. I haven’t been in the classroom in a while, but my first love and my first identification is as a teacher, and asking those things about learning and teaching and why we’re doing what we’re doing. I think it’s great that more people are doing that.

Rebecca: I think the same kinds of themes have come up in a lot of conversations that we’ve had over the last few weeks with guests about what’s happening between the fall and the spring and students timing out and faculty changing what modality they’re teaching in, and also just reflection upon what they might want to do in the future, too. So it’s kind of these interesting themes that are happening that may have not have happened otherwise, for sure. I know, Colin, you mentioned faculty choosing to be more synchronous, perhaps in the spring, can you talk about some other things that were learned from the fall that are going to improve the experience for everybody in the spring?

Colin: I think it’s across our department. And I think there’s a lot more people across the university, too that realize that there’s no such thing as a neutral delivery method anymore. And I think people like me and Jonakka knew that, because our training in teaching actually made us teach in different ties, even if we weren’t comfortable with them. The more people, I think, understand something that when I ran the writing program, however, many years ago, that was probably nine years, I remember telling people, your students who will turn in their assignments if you teach them how to do the whole course in the first week, and then just repeat over and over again. And a few people would do that, but very few people would do it because they do what teachers tend to do when they’re content focused, which is they say, “I can’t get through that many chapters of a biology book, if I take a week out to teach them how my class works,” or “I can’t have them read as many articles as I want them to read, because I’m taking this time out to basically train them metacognitively on how to actually take a Colin class.” Right? People complaining about that, they left my department and were replaced by strange little clones that wanted to say, “Hey, is there any way we can extend the first two weeks and just do an introduction about what online learning is?” And they got all these ideas and even like, I remember, we opened Blackboard a week early in the fall, but not at this spring. Our people were contacting their students and talking about how the course was set up. So I think there’s awareness. I don’t know how deep the awareness is. But there is an awareness with at least our people who teach 4000 freshmen a year that you’re not designing your class for yourself and your students, you’re designing your class for the students who go to four or five other classes, because they will drop you quicker than other people if they don’t feel like they have an anchor in your class. And sometimes that’s understanding how to navigate, sometimes that’s having a personal connection with a teacher, sometimes it’s knowing your peers’ names, whatever that engagement factor is, if they have it in your class, they will stick with your class, which means in a writing class, there’s more of a chance we’ll stick with their other classes, because we’re usually the ones that get dropped, I think. Either us or math, unless, J, you have different statistics. I think anecdotally, when we talk to students who haven’t been coming to class, and we find out they’re not doing well, they will usually stop coming to the writing class, because they feel like there’s no way to make it up. So I think there’s a sense across the writing instructors now that it’s not okay to build designs that work for 75% of the people. And then there’s this 10%, that will average out in the middle. And then there’s 10% that just don’t see how to get over the hump because they never have a success, or they never see an end product. And so they just cut that class. More like an algebra approach, you don’t understand the first three chapters of algebra and you feel like you’ll never be able to catch up because you have to know those things in order to move to the next. Actually, it’s a very forward thinking kind of threshold concept type of student that I’m imagining, because they really don’t feel like they can get enough under their belt to move forward. So I think we learned,as teachers, we’ve learned a little bit about that. I really hope that all the students that we worked with in the writing program, I hope that a large percentage of them took to heart what we said about having real conversations with their teachers and other students, there was a lot of conversations in our “Designing your life course” and in other courses where I saw students were constantly talking about setting up peer networks, or in our roundup and kickoff activities and that kind of stuff. They were constantly talking about the need to do that. But they had no idea how to do it online in online classes. They knew how to do it online. So as soon as people like me said, “I don’t care how you set up your community use WhatsApp, use whatever,” then it all went crazy. So there’s also I think, an understanding that students can organize themselves better than we can, or at least we should try to negotiate a way to organize ourselves that’s okay with the teacher and it’s okay with the students. Because nobody wants me teaching a Twitter assignment, because I don’t understand it. Like I don’t know how it works. But you also have to let students organize themselves in the peer network so that it will survive. And not just with team-building things because you don’t know how to run Zoom. And so you just force everybody into a breakout room because you somehow think that somehow is the same as having them work together in groups in classrooms. So I think we’ve learned quite a bit about design strategies, or at least design thinking, even if nobody’s going to call it that, but me. Maybe there’s a few other people at the university that will call it that.

John: You mentioned spending some time at the beginning of class, focusing on metacognition and helping students learn how to learn more effectively, is that something that’s widely done in the institution? Or is that something that’s becoming more widely done in the institution?

Jonikka: I would say it’s becoming more widely done. It’s very much at the heart of our first year writing program: metacognition, reflection, the whole thing. It’s just very built into the DNA there. And then we have a first-year experience course, that was kind of built on some similar kinds of principles. But I think some of the feedback from our student survey was that students felt their courses were completely disorganized. And they didn’t know when anything was due, they didn’t know when they were supposed to be working on something, or how to find what it was they were supposed to be working on. In some sense, that’s one of the easier things for a faculty member to address. Because it could be like a beginning of the semester video explaining how your course is organized or whatever. In terms of sticky teaching problems, that’s not terribly sticky, you can see a path forward to figuring it out and to helping students with that. My hope is that we can help those faculty transfer their understanding of that situation to their understanding of how to teach a project for a course, or when they make a big assignment. If it’s a writing assignment, or any other kind of assignment, that they recognize that the same metacognitive moves would be helpful for students. So I think that that would be an exciting thing to see happen. I don’t think we’ve had enough conversations yet about the feedback from students, both what we heard through our survey, but also what faculty may have heard through their course evaluations, or just their own experiences. I went to faculty senate before the break, and I had a number of faculty, and they were really good teaching faculty, talking about how they had gone through the blueprinting process and they had been asked to do all these assignments and stuff for every single learning objective and things like that. And they realized that they had gone too far, that they had overwhelmed the students. So now they were gonna back off after that. So they’re engaging in some metacognition themselves, which is good, and I think the more that we can encourage that in faculty, and then help them make the connection between what they’re learning and how they’re applying what they’re learning to the next iteration of the course, to what their students go through. I know I spend a lot of time having those conversations with my own faculty in my college. And now I’ll often say to them, I’ll try to find a gentle way of saying it, but like, I’ll say, “Would you think that’s okay from your students?” And how would you go about doing that with your own students and think about that for yourself. That’s my hope.

Colin: We also had a very small pilot for students as learners and teachers that at least that Alyssa Cavazos ran out of our Center for Teaching Excellence. And it was only five teachers, I believe, It may have been six, and I was one of them. But the other four teachers were from history, philosophy, I think it was physics, may have been just math, I cannot remember the other one. But they have never had a student observe them officially in a class. And we all spent an entire semester with a student partner, basically doing metacognitive work. And it did a number on me, and I know how to do that work. I respect student voices and I want them with me. And so it was really fun for me. It changed the other four people’s lives. And so there’s at least four other people in four other colleges, because we spaced them out around the university, who worked with a upper-level student about their classes and redesigning it and thinking about student reactions on a daily basis. And I hope we can scale that up somehow in a way that isn’t completely uncomfortable, but a little uncomfortable. Because the good parts are the uncomfortable parts. The good parts were where the students asked like, “How do we tell the teachers what we really think?” And the teachers were like, “How do I tell the student that I don’t really care what they think?” …like, those things happened at the beginning. And once they got over them, the conversations that happened as designers as co-designers were fantastic and amazing. And it was with people that are resistant, they wanted to be in the project. But they were not. They did not go into it thinking they were completely open to what a non- major student would say about their teaching as an observer that had been trained to observe. I hope that projects like that continue and thrive. And people don’t just let it go because things go back to normal and they don’t have something driving them to think about how to make their classes work better. It’s probably up to people like me and Jonikka to make sure they keep asking these questions and don’t just let them drop, right?

Jonikka: Well, we’ve been asking, the Interim Provost here and I, have been asking on a regular basis, like what will next fall look like? What will we basically have learned that informs what next fall looks like? And I don’t think most faculty were ready, at least before the break to have those conversations. Everyone is completely exhausted, students are exhausted, faculty, staff, everyone was just exhausted. And I think it’s gonna be a long while before we ever restore ourselves to some sense of space and ability to look at and reflect on the things that have happened in a way that enables us to move forward in a more substantial way.

Rebecca: One of the things that has come up in conversations I’ve had with arts faculty and writing faculty, here anyways, is the processing of what’s happening in a pandemic. That sometimes happens through writing or making in some way, or also the want to escape from what’s happening in writing or making. [LAUGHTER]

Jonikka: Yeah.

Rebecca: And that complex dance that’s happening and different people need some different things. Can you talk a little bit about how faculty in your departments tried to balance some of those needs, concerns, wants?

Colin: We had one faculty member who started a journal writing, like, initiative right at the beginning of everything. And it wasn’t because of this. He had wanted to start it and he was going to retire. And he just wanted to give it one last stab to see if he could recruit some people. The students that joined that I know and the faculty said that it was incredibly insightful, and they wanted to talk about their writing, and they wanted to journal and talk about what was going on. So that was really great for him as a faculty member. I know that there had to be a shift for… I know that this may be a weird way to answer the question, but it felt like there was a shift from faculty always pointing students towards more…. I guess what you’d call more scholarly resources, like a path that… I use that word with air quotes around it, but you need to learn more and so you go off and you look and reread more. And I remember, we were having a meeting and I was like, “Why? It’s a literacy narrative.” And you’re freaking out, because your students are doing a literacy narrative. And the high school students just got sent home, and their teachers aren’t making them turn their cameras on and they’re not talking to them. And then in the college version of the class, your students are able to do the types of work in the field that you would normally have them do, because we’ve got a pretty crazy experiential component to our first-year writing courses. And I was like, “Dude, they live with their families, just have them do interviews. Stop trying to reinvent the wheel and just own the space that you’re around.” And I remember somebody else saying, “Yeah, it’s like, when my students don’t want to turn their cameras, I say, well describe the perfect space, it’s at least a reason to get you to be creative and think outside of the box,” or whatever. And so students started drawing their own ideal spaces for their Zoom things when they left their cameras off. So there, I think there was a lot of shifting and deconstructing of the boundaries between what you see as your life and what you see as the real world and what you see as school. Not everybody’s comfortable with that stuff, either. But I think people had to find their own outlet or their own break to a certain extent. I give my students my cell phone, and then I labeled them by the course and the semester so I can remember them. But I had tons of students texting me in the middle of doing things in class because things weren’t working, or somebody didn’t show up, or whatever, or they needed me to come into a group. When I told people I was doing that, the people that were having trouble managing people in multiple rooms that were kind of privatized, they’re like, “Oh, my God, that makes so much sense. I’ll just have them go on R emind and tell me when things go crazy, or tell me when it hits the fan or whatever.” And so all these people that think they know technology and how to communicate really well, they didn’t really know how to communicate really well in the new classroom environment. So I think they had to find a way to do that. So your personal chats with your teacher, those went crazy for a while, I think mine are still too crazy. People having jam bands, you know, after class, or I think we had a few departmental after hours cocktail parties or something. We had all kinds of weird ways of socializing with some of the groups. Not a ton, though. I think, from what at least the writing program teachers told me was what they really missed the most were the unexpected, spontaneous conversations they have with students and faculty, which you can’t replicate by having Zoom meetings where everybody learns the song and plays together. Like you can’t force the hallway conversation, which is why I always go in and like Zoom bomb Jonikka whenever she’s in an important meeting. She’s right across the hallway, and those people don’t laugh enough. But I’m the only guy at the university doing that, [LAUGHTER] like stand up comedy to try to break the fourth wall with people, because there’s so much investment in just getting through meeting after meeting after meeting after meeting. So I’m sure there’s more clowns at our university than just me. But there’s a small cohort of clowns and Jonikka knows all of them.

John: You mentioned some of the problems with engagement or with students making connections with other students. What techniques have people tried or will be trying this spring to help improve the development of more community in either asynchronous or remote synchronous instruction?

Colin: I think there’s a move in our program to have a version of teamwork or the idea that students develop an ability to do teamwork, or work together to finish a project and have different responsibilities. It’s a complicated definition. But I think people are moving away from longer collaborative projects, and they’re moving towards more, do the work in class in a small group, get something accomplished, present on it, and then rotate out. And then having students form their own communities for projects outside of it as support groups. So there’s more small team work in class that actually has a product attached to it. So I’ll give you an example. There’s a difference between having students get into a group to deconstruct a reading and then piece together an interpretation of a reading, made from five different groups working with different passages from the text. That’s a very different exercise in a face-to-face class than what they’re doing when they have students create a message from scratch, using some kind of social media outlet, using a pandemic context and trying to create a flyer that would get people’s attention to do some activity. And then to have that whole thing go from prototyping and ideation all the way to design and testing. That’s not something that I think the teachers knew how to do, or wanted to do to start with. So engagement wise, it probably would make a lot of teachers that I know mad to say it, but they really do need to feel like they’re entertained, because they’re enjoying what they’re doing. Not necessarily entertainment just for fun sake, it’s that there’s a felt sense that they need to enjoy what they’re doing, if that’s you being a clown, and they actually will engage with you and learn something, and they just use you as the magnet, that’s cool. But if it’s doing small projects that have a finish line to them and during the class, then that’s fine too. Or if it’s having your students teach the class, which is what I was doing, having different groups teach every week, so that it’s not just me that’s responsible for distributing knowledge, it’s more people doing knowledge. Jonikka too, would tell me this probably isn’t as widespread as I feel like it should be. But there’s a need, I think, for students to be the knowledge makers. And I think that there’s more evidence from what I’m seeing in my department that people let students talk through their ideas as they were developing and that that made students more engaged. It’s completely counterintuitive to a lot of our faculty, because they think that what they really want to see is what happens when the students finally get it. And I keep telling them over and over again, “No, you want to see the process, you want to be with them while they get it, you don’t really care that they get it because at that point, you have to move on to a new idea.” But I think they’re having to flip their own ideas about those “aha” moments, because the moments don’t really work anymore. The moments are just like, “Oh, I got it,” but then that person’s muted, and they’re off on their own direction. And so I think there’s a lot of us working with students to set them up in pairs or small groups, and then kind of coaching them on how to be with one another. That sounded really weird, but coaching them how to be with one another and work together. So that when they’re off on their own, they will have that as a habit to come back to when they don’t have you. And I’m sure that’s what we do in face-to-face classes as well. But it’s really, really different in an online, especially in a Zoom, environment. But in an asynchronous environment, I always said that being online was two and a half times as much work. But the amount of matchmaking of ideas that I had to do online through discussion lists that basically quote one person and pull them over and have them engage with another person in a conversation. That was my entire life at teaching for that last semester. It was just trying to manage a conversation and create a community of people who were basically posting and responding and then leaving… this, “here’s what I think. I’m out of here.” So I don’t think we’ve figured out the perfect strategies for any of that other than you have to listen to your students. And when they’re engaged, you have to immediately ask them, even if it’s very uncomfortable in class, “Why did you say that?” or “Why did you feel like that was really cool?” Like, “How did you come up with that?” like, there was a whole lot of asking students to expose how they came up with ideas and why they connected things that I did, that I always do a couple of times in a class in a meeting, but not as much as I needed to do it here. So it was really more like “That’s a great response”or whatever. “Talk us through how you came up with that.” So a whole lot more of asking students to teach the rest of everybody what they just did, which I guess is kind of engaging by example. It’s a kind of having the students be models instead of always expecting texts or pieces of writing or reading to be the models for the students when they leave your classroom. It’s a hell of a lot more work. I’m pretty sure that this is the way Jonnika and I always taught because I’m very comfortable with it. But teaching people to do it when you’ve been doing it for so long, is incredibly hard. And then telling them that it involves a whole lot of trust on your part for students, and then finding out that that’s not actually something that people have a lot of… that’s kind of hard too to cope with. There’s not as much trust as there needed to be or assumed trust that you can ask students to pick up the baton, or whatever the metaphor is, and take the lead on explaining an idea, I thought that was a whole lot more prevalent than it was. And so there’s a whole lot more of that that has to happen. A whole lot more of trusting of students, a lot more work in the first-year experience to try to get people to help students become leaders before they’re sophomores. I think there’s a lot of work to be done there, that can be really fun. Why are you smiling, J?,

Jonikka: I was just about to say, I’m going to be the Debbie Downer here. I don’t think we do this really well. I just think across the board, we’re not doing a good job at creating community, and making those connections for students. And like I said before, I really think it’s not new to the online environment so much, I don’t know that we were necessarily really great before. And I do think more people were able to do it in person than are able to do it online. And I do think that the technology is causing us some trouble. So down here in the valley, certainly not all students have access to Wi Fi, many of them are driving up to the Burger King parking lot, or driving up to our parking lot, or whatever. So even when faculty are making the choice to be in a synchronous environment, they’re not necessarily doing anything engaging in that environment. Actually, our son was in some synchronous classes last semester, and he would talk about how the teacher would call on the students to respond to something or answer a question or something. And then the student would have to unmute themselves and say, hold on a second, I’m with the customer, or whatever, because they were at work. And they were just listening to class. And so they at least did unmute and respond. But it’s very hard to imagine how you create a community out of that when you’re not able to take advantage of the moments when you’re in real time with one another. And lots of feedback from our survey about the black screens in Zoom, and how awful it felt to everybody and a lot of empathy on the students’ part for the faculty member. Like I cannot imagine what it must be like to try to teach to a screen full of black screens. So it was uncomfortable for them, uncomfortable for the faculty member. And so I think we need to do a lot better job of lifting up those faculty who have found those strategies that are working for them and to recognize when it’s people like Colin or some of the people who… really a lot of that engagement comes from charisma on the part of the faculty, you can’t replicate that with everyone. So what are those strategies that people are using? I’ve heard some people, it’s a different app that they’re using, or something like that. But the kind of things are available to everybody that are in Blackboard and things like that, you saw all these people move to using discussion boards, and now everybody hates discussion boards. Because it’s the same rote practice, write a couple, read a couple. respond to them, there are memes about it now. So students are making fun of it, and rightfully so. It can be difficult, and then you put the faculty member in the position of “Okay, now I either have to read them and treat them with the respect that they deserve or I just take it as you put in your time and you did your task and we’re done.” I don’t have any particular examples that I can share with you, which is terrible, and more probably a sign of me just not talking with enough faculty members. But I just worry that it’s not enough yet. And even as we move into post pandemic, there’s going to be more of a mix of online and different modalities. And so it’s not like the conversation stops now. I think it’s just maybe we’ll have a little more peace of mind to have those conversations as we move forward. But that engagement piece is absolutely critical. And I’m certain it’s why a lot of our persistence rates, fall to spring, are down and things like that. I don’t know how long students will have patience for it, I guess is what I’m saying.

Colin: I have one practical strategy that I remember. See, you were a Debbie Downer…

Jonikka: There you go.

Colin: …but I remember the positives, so…

Jonikka: OK..

Colin: That’s why we’re married. I think teachers need to see the time in class, they need to completely redesign how they imagine that… I think ours is an hour and 15 minutes for a normal class… and never unimagine the potential for when they go back to different modalities. And it’s not just synchronous meetings, or asynchronous meetings, or asynchronous work with occasional voluntary meetings and that kind of thing is that the work that happens in class should probably be social and it should be structured and designed around community instead of being designed around: “This is a list of outcomes that have to be done before the end of this class.” More like these are lists of prompts of things that we’re going to try to address. Because the thing that I think made a lot of difference with some of our faculties… I coached them on how to do a green room… and maybe everybody was doing this and I just was too busy to notice that it was a trend or something… but not to have time before class and not to worry about seeing people in the hallways because they weren’t there. They weren’t any hallways and not to join your class early. But to literally have 10 minutes of a green room time at the beginning of a class meeting where everybody is mingling and talking and checking in with each other. And then to have 10 minutes at the end of class where you basically do the same thing, and people head off or they don’t head off. And what you saw when you started doing that in your classes, or what we saw, was that the students were showing up because of that time, and they needed that time, and they needed a different kind of entry into the class. And we had to coach them, it wasn’t an easy thing, it wasn’t a normal thing, because it’s not like being on your friend’s chat room or something. It’s still weird and awkward, and someone who forces everybody to do icebreakers and games, unless that’s just their thing, that’s going to be also awkward, but to have the time to talk to each other as human beings, and it not be like creepy, was incredibly important, I think, to have built into the class, as a normal part of being in the class because there were no breaks. Students were just going from class to class work to work. I had students get pulled over in cars, while they were in my class, doing presentations, like all kinds of crazy stuff happened. But in my classes, at least, they knew each other’s names, and they knew how to contact each other within the first few days, because we were doing those meetings. Now, they all told their friends that Colin’s classes are easy, because he doesn’t teach the whole time. But yeah, I was teaching, it was an experiment in social engagement, or whatever. But it, of course, changed what I could do during class time. But I think it was important for me to build that in. And I don’t think I will ever remove it again from my other delivery and modalities. The discussion boards are a joke, unless they’re an extension of an actual discussion. So if you’re not teaching your students how to have the actual discussion, then discussion boards are just going to be habitual writing behavior, and nothing new is going to come out of them. And so I think you have to learn how to be with your students that way. It’s probably not something a lot of people would be comfortable with, but I think it’s an actual practical strategy. You have to bookend your classes with at least the opportunity for engagement, where it’s low risk, but high impact talking with your students. Not in a conference, just talking with people.

Rebecca: I think that’s one of the key things that’s missing in online learning for students is just their general social community. So maybe we weren’t doing that in a physical classroom previously, but they had their actual social circles happening, they were able to connect with other students, and that existed for them. But when everyone’s in online classes, that part of the college experience is very difficult to facilitate. So that then became an academic part of college as opposed to just the social piece, I had the same kind of experience in my class, when there was that social time or whatever, they bonded a lot, and it helped a lot.

Colin: Yeah, I remember one student telling me, are we ever gonna stop changing group? And I was like, “Dude, all you have to do is say it. We’ll stop changing groups… keep the same group for two weeks. Two class meetings later, “Could you please get me out of this group, I cannot stay working with these people anymore.” [LAUGHTER] And I was like, “So I don’t know. What is the silver bullet?” They’re like, “Just go back to what you were doing before. I thought I wanted the same people. But my God, I do not want the same people.” But that whole class had a conversation about that and had a big joke about it, like who’s not going to be put in which group and they’re just like, “He’s gonna have to randomize everything, because if we start talking about who we like, and don’t like, [LAUGHTER] it’s gonna get really awkward really quick.” But you can have that conversation when the group has developed that sense of community. If it’s just me assigning names to stuff, then you’re not really having a conversation about why you’re doing it.

Rebecca: And each group is a bit different. I had students that asked for two different persistent groups that they just rotated between.

Colin: Yeah, now, that’s metacognition.

Rebecca: Ok. We can do that. I’m not sure how that’s gonna work. [LAUGHTER] But we can try that. And by the end, I think they thought, “Well, okay, that was an interesting experiment. Maybe we don’t want to do that again in the future, but you know…”

Colin: That’s great. I’ve got my aAclub, and I’ve got my B club, but I really can’t handle you guys today, so I’ll go with the B club.

Rebecca: Well, they had the project team, and then they had a different circle or whatever.

Colin: That’s great.

Rebecca: I could make it happen, so I did.

John: How have students on your campus responded to all the changes they’ve seen in instruction resulting from COVID.

Jonikka: I think one of the really interesting things that came out of our survey, which I’m curious to hear if any of you heard anything on your campuses, is that students consistently said they had more work to do in the fall than they had ever had to do before. And so every time I get a chance, I try to engage somebody in a conversation about this, because I think there are so many different complex things going on. I think, in many cases, students literally were doing more things than they did before. And part of that was a consequence of the online environment. So rather than having a discussion in class, they were having to write responses to the same kinds of questions that faculty might ask in class or something like that. So I think there’s actually more of that going on. And I think that faculty, through a lot of professional development things that we did were introduced to all these gadgets and tools and things, and then they started using them. And so they weren’t necessarily doing similar kinds of things in the face-to-face environment. Students when they’re going to class face to face… I think there was a lot of activity and a lot of work that was going on in class that they didn’t classify as work. It didn’t feel like work. But now because they’re having to do it while they’re at home or someplace else, now it’s homework or whatever. I read a little tidbit in The Chronicle at one point in the fall, it was kind of a national phenomenon that other people were reporting the same kind of thing. But I’m just really curious if we ended up having any deeper conversations about this, because I think it’s really easy for faculty to say, “Well, no I’m not” and for faculty to say, “Well, yes, you are.” but to have the conversations about what that lived experience really is like, and to be able to negotiate. Some of those faculty here did who said, “Yeah, I really did go too far. So now I have to rethink what is the most important things,” and maybe I’m hoping it leads to some like projects that are scaffolded, rather than 1000 little things that they asked students do, that are disconnected.

Colin: …or they’ll be a revolutionary cry for passive learning again, from students?

Jonikka: Well, we did hear a lot of that, we did hear some of that, like, just give me a few tests. And that’s it. I was like, “Oh, no, that’s not good, either.” [LAUGHTER]

John: We’ve been hearing a lot of the same thing. And I think the surveys done in the SUNY system are affirming that as well, that students do feel like they’re doing more work. And partly, I think it’s because in the past, when there was a lot more passive learning, faculty would give students readings to do and then assume that they had read them. And now as more people have moved to a flipped learning environment, they’re giving them what they used to give as a lecture, except now they’re adding some questions and some quizzes to it. Where now students are graded on having done it. So now they actually have to do the readings…

Jonikka: Right.

John: …in ways that might not always have happened in the past. I think some of it is faculty, were often assuming that students were doing all this work, because that’s what the faculty had done when they were students, forgetting that they were not a random sample of the student population. So I think there’s a little bit of recalibration, perhaps, that needs to take place. {LAUGHTER]

Rebecca: Yeah, I think too the class time that you’re mentioning too Jonikka was definitely something that I experienced, I teach in a studio program. So our class time, if we’re in synchronous time, we’re in class for six hours a week. And then students are used to having homework. So workload in general, these students are used to work, they’re used to doing a lot, but I didn’t have so much complaints about too much work. But I think it’s too much independent work, because I was teaching, partly synchronous and partly asynchronous. And I am in the spring teaching synchronously and setting a time in class to do the same kinds of exercises and things that I would have done if we were face to face because I just needed scheduled time to do the activities and some of that guidance. And they were really asking for that. We started off with meeting only once a week at the beginning of the week, which they liked. And then they kept asking for a little more and a little more and a little more. And next thing, you know, I was pretty much teaching synchronously. [LAUGHTER] You know, not completely, but it got pretty close by the end of the semester, because it was helping them to have some structured time because they weren’t managing their own time. Although I would say this is going to take this amount of time, you’re used to being in class for six hours, we’re only in class for two, you have that four hours, that’s still class time, that’s not even homework time. So it feels like it’s a lot, especially if they’re not used to it.

Colin: There’s probably a whole book to be written about timely motivation too, because listening to what you were saying, part of the issue I noticed was that students who are usually coming to face-to-face classes, they will plan to freak out because they haven’t done what they needed to do. And they will come to you either at the beginning of class or during group time, or at the end of class. That doesn’t work in Zoom. I remember having conversations during the end of the semester about when you go next semester, talk to your teachers the minute you think there might be something wrong, so that you can figure out how you’re going to talk to them. Because I think you all need to learn how to talk to people more quickly. Because you’re waiting, and thinking there’s going to be a moment and then you look up and there’s nobody around you. Nobody in your family understands what you’re going through with those classes, your friends are freaking out and don’t want to show weakness, or they’re already messed up or upset or passed you. And so there’s no timely motivation. It’s just it happens to happen. But it doesn’t happen to happen online learning, at least it doesn’t in my experience. And so I don’t know that we can build those things in. But I think you could make a whole career out of trying to figure out how to recognize when you need to be timely and motivated for a student and not be really creepy about it. Like “Oh, tell me what’s going on.”

Rebecca: And we all know that those moments aren’t happening because we would have those moments with colleagues and they don’t happen in meetings now either.

Colin: Yeah. Okay, everybody take a beat. We need to talk about what’s going on with Jonikka. [LAUGHTER] That’s only gonna happen in my meetings.

John: And there’s a lot of stressors caused by the pandemic and I think that’s a part of it. People are feeling overwhelmed. It’s harder to stay focused. There’s so many things going on in the world that are very distracting and concerning to everybody.

Jonikka: Yes.

Colin: I’m distracted by the distractions.

Rebecca: We always end by asking what’s next? …which always seems really big as we’ve had these episodes during the pandemic, but what’s next?

Colin: I need season nine of the British baking show to come out very very soon…

Jonikka: That’s true.

Colin: …for my own wellness and sanity. [LAUGHTER]

Jonikka: I think for us, one of the big things that’s next is that we’re taking advantage of some of the CARES dollars and things like that, that are coming in to support faculty professional development on a scale that I have never seen before. So we’re trying to do something, this kind of series that is going to be focused on faculty teaching first-year students. And so really taking a different approach than we’ve ever taken before. And really focusing, I think, in some ways more on the affective pieces, like, “Who are these students? What has their experience been?” Well, honestly, that’s just good faculty development, but we’ve not really done it in those kinds of ways necessarily before. What are their experiences? How do they learn? And bringing students into that conversation too like, “What did it feel like to be part of classes that operated in these kinds of ways?” And so really getting to the heart of where we started this really just about the teaching and learning piece, and what does it mean? And what shared values and shared understandings of what it means for students to be actively learning in a class. And what does that look like different? Why is it so special and important for first-year students. So that’s what we spent at least the last 24 hours, feverishly,trting to figure out what we can do for that, and how we can build those student observers and feedback givers into that process as well. And try to get at least 60% of the faculty who teach the majority of their workload with freshmen to do that. So again, that’s something that Colln and I probably have wanted to do for 20 years. We could have done it any of those years. But it means something different in this context now, where we’ve got our next freshmen class is going to have had an entire year and a half of their four years of high school be almost nothing. I mean, we’ve got one 21 year old and one almost 16 year old. And so we’re kind of seeing it firsthand what’s going on with these students and what it means for them to learn and be in school. And so we’re gonna have to reckon with that as faculty. And so I think now’s a good time to have those kind of real fundamental conversations.

Colin: Even though I ramble a lot and talk all the time and, as Jonikka told me today in another conversation, for somebody who loves to talk about all the intricacies of things, there are things in my life that I absolutely refuse to talk about. I’m not the most comfortable social person in the world, especially when it comes to difficult conversations that affect things like equity and diversity and how people’s identity are tied to the teaching. And I can make a joke, and I can point out something insightful, and then kind of run away while everybody’s laughing. But I think this last year has taught me, kind of along the lines of Jonikka with the affective stuff and thinking about students that way, is that I’m going to have to be a actual active sponsor of difficult conversations, and try to get other people to do that with me, because a lot of the things that have been happening in different groups I belong to, it really is all about sponsorship, it really is like all of the conversations are about listening to people and trying to have a conversation when people need to have it instead of figuring out how to put it off until a time when you can deal with it. And at least this last year has taught me that you can’t put any of those things off, because in 24 hours, somebody could lose it, or somebody could solve the problem and move on to the next bit. And so I literally was thinking I better remember to tell you guys to have a good weekend when we’re done. And then and then Rebecca was talking, I was like, dude, I think it’s Tuesday. It’s Tuesday talk time Colin, it’s not Friday yet. [LAUGHTER] So I don’t have any sense of time anymore. But I think that might be a good thing. I wasn’t joking about the timeliness thing. I think Jonikka and me and other people that are in positions where we’re responsible for trainings, I think we have to make sure that part of those trainings, deals with people’s need to have conversations they really don’t want to have. So if there’s a conversation about merit, and how we’re going to figure out merit one year, maybe we should have a conversation about why you deserve a raise, and what’s good teaching, instead of worrying about counting things. And if we’re going to talk about shoving something to do with equity into a training session, why aren’t we talking about having it as part of every session? And what would that change? And who needs to deliver it? And so I think there’s a lot of challenging conversations about student perspective, about equity and diversity, and about what good teaching is, or not even that, I think it’s about what do we really want to see happen in a classroom that is successful? And what does that mean for the teacher and it’s okay for it to be something different for the teacher than for the student. That’s actually why it’s interesting, because they’re both getting different things out of it. But I don’t think we have the language for learning from each other. I don’t think we’re that advanced in having a language about how that happens between teachers and students. I know that there are experts that have affective terminological screens and they understand how to deal with the way the brain works. I don’t think people that are good at teaching and people that are good at psychoanalyzing have really figured out how to mesh the thing so that it works for everybody in a way that you can have that conversation. So when I say we need to train our students how to talk to their teachers, I actually mean that. I don’t mean we need to train them how to write an email that doesn’t offend their teachers, because it’s grammatically correct. I mean, literally, I wish I would have figured this out five years ago and taught Ian, our 21 year old, how to start a conversation with one of his college teachers, and how to think about how to start it differently with one than the other. Somebody should have taught him that in a writing class, probably one of my teachers, but I should have taught him that too. As soon as I realized that he needed to have that conversation with somebody else instead of with me. So I think there’s a whole lot of react to the student in front of you and just fix it right there. And not as much training in the listening part and the having the difficult conversation. And having a moment where you can trust each other, I think we’ve got a whole hell of a lot of work to do in that area. So that’ll be fun for the next 15 years of our life… be an affective czar of an institution. There’s not enough going on, right?

John: And the pandemic and the shift online has exposed so much inequities that our students are dealing with. And that’s particularly true for first-generation students. And that’s something I think that all colleges are now being forced to face in a way that they had chosen to ignore for a very long time.

Rebecca: So yes, many difficult conversations in the future [LAUGHTER]. Good call. Colin. Well, thank you so much for joining us today. This was really interesting, and I think has a lot of important things to think about, not just into the spring, but into the fall and many future semesters.

Jonikka: Thank you.

Colin: Thank you guys for talking with us and listening to us.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

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174. HyFlex in Practice

 Many campuses saw the HyFlex modality as a panacea that could resolve the many challenges presented by the COVID-19 pandemic. In this episode, Kevin Gannon joins us to discuss his campus’ experiments with HyFlex during the Fall 2020 semester.

Show Notes

  • Gannon, K.M. (2020). Radical Hope: A Teaching Manifesto. West Virginia University Press.
  • Beatty, B. (2014). Hybrid courses with flexible participation: The HyFlex course design. In Practical applications and experiences in K-20 blended learning environments (pp. 153-177). IGI Global.
  • Beatty, B. J. (2010). Hybrid courses with flexible participation-the hyflex design. Unpublished manuscript. Retrieved from http://itec. sfsu. edu/hyflex/hyflex_course_design_theory_2, 2.
  • Gannon, Kevin, (2020). “Our Hyflex Experiment: What’s Worked and What Hasn’t.” The Chronicle of Higher Education. October 26.

Transcript

John: Many campuses saw the HyFlex modality as a panacea that could resolve the many challenges presented by the COVID-19 pandemic. In this episode, we discuss one campus’ experiments with HyFlex during the Fall 2020 semester.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer.

Rebecca: Together, we run the Center for Excellence in Learning and Teaching at the State University of New York at Oswego.

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Rebecca: Our guest today is Kevin Gannon. Kevin is the Director of the Center for Excellence in Teaching and Learning and Professor of History at Grandview University. He is also the author of Radical Hope: a Teaching Manifesto, which is available from West Virginia University Press. Welcome back, Kevin.

Kevin: Thanks. It’s great to be here again with y’all.

John: It’s good to talk to you again. Our teas today are:

Kevin: I am actually just drinking water today, I am on a goal to stay a little more hydrated. I was sick over the break, so I’ve just got a big old cup of water.

Rebecca: I had a nice pot of golden monkey prepared, but I drank it all. So now I’m drinking [LAUGHTER] Scottish breakfast tea.

John: I’m drinking ginger peach green tea. I had four or five different types of tea today, and I’ve moved to a lower caffeine green tea so I can maybe sleep tonight. We’ve invited you here to follow up with our discussion earlier about the plans for the fall. You were planning to use the hyflex modality there, and we wanted to just check back and see how things went, what worked and what perhaps didn’t work as well as everyone had hoped. I think most people know what a hyflex course is now, but maybe just a quick statement of what hyflex is might be helpful.

Kevin: Sure. So hyflex stands for hybrid flexible. And as it was developed as a modality by Brian Beatty and some of his colleagues at San Francisco State University in graduate ed tech program, they envision classes where students would basically have three pathways to attend, defined broadly: one could attend in person, one could attend the class synchronously but via a video conferencing service online, or one could attend that is engaged with the class asynchronously and online. And the flex part of it is that students have the choice of which of these three modalities that they will use and the expectation and reality is that they will shift back and forth between those three, maybe landing on one that they adopt consistently or maybe staying in a sort of state of variation or flux throughout the term.

John: Why was this so popular with so many campuses this fall?

Kevin: I think for a few reasons. One, we all knew that, in-person traditional college experience was not going to be a thing. Despite the best efforts of a few institutions to put in place a magical thinking strategy [LAUGHTER] and assume that it was. But we also had varying degrees of what in-person might look like in mind. The California State Systems said we’re going to be fully online, period, and they made that decision very early. Other institutions like mine knew, as in our case as a small liberal arts college, that a lot of our students really wanted and needed that in-person experience. But we also knew we couldn’t do that normally and still be safe. Hyflex offered a way to sort of do both, and in our case, have students attend in person, but at a reduced number in socially distant classrooms, for example. But, I think the other big reason that it was so appealing was the flexibility it had for both students, and then faculty and staff. So for students who could not travel back to campus, for example, they might be in several time zones away. So is there a way for them to attend online asynchronously? And then also for us. What if we had to go fully online again. Hyflex, as you build classes that have an online modality already, and I think the thinking was that what we did in March was more emergency remote teaching than it was actual online teaching and learning. We were probably not going to be able to get away with that again, and our students will hold us to a higher standard. And so I think what hyflex offered a lot of institutions… I know this is true for Grandview, my institution… was that it would have us preparing for that eventuality well ahead of time, so if we did need to go full remote, it wouldn’t be the sort of abrupt lurching around off of some cyber cliff that it would be a much smoother transition.

Rebecca: Can you talk a little bit about how it worked at Grandview University and whether or not this modality ended up actually being helpful to both faculty and students?

Kevin: Yeah, so I think it worked well-ish. [LAUGHTER] And what I mean by that is it did give us the flexibility we needed. And that did a lot to help for folks. We did not have a large outbreak of COVID on my campus, which I feel very fortunate to say. Our dorms were occupied, for example, but the students who did have to go to quarantine were able to still maintain their presence in classes in ways that they would not have been able to without hyflex. We also had some students who did choose to do all remote learning this semester… that they, because of a prior condition or something else, did not want to come to campus. And that included both international students but also students here in the Des Moines area who attended either synchronously or asynchronously online. So it did give us that flexibility. It did give us that online component. We learned a lot of things. We knew, I think, intellectually going into the session. That’s when it was gonna take a lot of kind of bandwidth and energy to be able to manage everything that goes into, actually run a hyflex class session. Having students on Zoom at the same time as students in a classroom, how are you going to foster and sustain a discussion? What happens when the tech doesn’t work? Or the screenshare doesn’t work? What about the asynchronous people? Are they just somewhere out there? So all of those things we knew, they would be hard, but actually experiencing it was really, really hard. And I know just from my own… I taught two courses, one of them fully online, asynchronous that was born that way, but a new student seminar in the hyflex model. And I’m good with technology, I think, and it was really hard for me to do. It took a lot of focus and energy. And my colleagues would always say, “You know, we were just exhausted after class sessions.” We also learned that the same was true for students, in many ways, [LAUGHTER] that it did require a lot more for them to attend class. But, on the other side of that coin, there were also students who elected to do the online asynchronous option, who in retrospect, that might not have been the choice they were best served by. Now, the reasons they did it were absolutely compelling and understandable. We had student athletes living on campus, for example, but remaining in isolation, so they could play their sport without testing positive. So they attended all their classes either synchronously or asynchronously online. What we found out was that without more guardrails around that, and without more learning how to be an online learner… stuff that we should have put in front of students… we did some but we didn’t do enough… the students who made that decision were the ones who struggled the most. And then we also learned that there are some classes in which this mode of teaching and learning is very well suited, and then there are some classes where it didn’t work very well at all. And in this, I’m thinking of mostly the classic upper-level humanities type seminars that are almost completely reliant on student discussion where instructors and students both really had trouble doing a seminar type thing where everybody’s sort of collectively in and immersed in the same text and conversation with people in these different spaces, and tried to move back and forth between. It was just, for lack of a better term, it was just weird, and clunky. And so we had faculty who moved into doing them all synchronously online, because at least people were in the same figurative space, so to speak. And that actually worked a lot better for some of those classes that were running into roadblocks. So we did have to shift on the fly a little bit. So I would say that successful for what we needed it to be over the fall. But there were some definite roadblocks that folks ran into, there were technology hiccups, as well, of course, and we were really tired after it was done. But we learned a lot to inform our spring practice. And in conversations I’ve had with peers and colleagues, I think the way it went for us didn’t vary too much from the way that it went in a lot of places.

John: That’s very similar to our experience here. We encouraged preparation for hyflex. I was pretty careful to try to not call it hyflex, because we knew that wouldn’t really be that much flexibility. But preparing for any eventuality gave faculty a little bit of comfort in knowing that no matter what happened, they’re going to be able to provide their classes in whatever formats happened to be possible. I chose synchronous online for my courses, and Rebecca chose the same. One of the reasons I did it was just because I didn’t think I could effectively manage a classroom with students in it at the same time, especially a classroom of masked and distanced students while I was wearing a mask and trying to also engage with students online. The way I saw it is, hyflex works really well, when you have classrooms that are set up for it with good sound systems, when people are mobile, when it’s easier to have communications going back and forth. And our classrooms here just are not generally set up for that. And the challenges of doing that in the current environment just seemed a little bit much to me. I probably wouldn’t have done it anyway, because of my age and other health concerns. But what were some of the specific challenges you faced while trying to engage with students face to face while also maintaining engagement with the online students?

Kevin: I think you bring up a lot of really important points. We committed to this hyflex thing with the intent of putting the flex in hyflex, so to speak. We really wanted students to have the choice of flexibility, even though we do that would be a lot more on the back end. For us. That made a big difference in terms of faculty workload and bandwidth. It’s really hard to build a hyflex course in a couple of months over the summer, because you’re basically doing three different courses that you’re braiding together. And yes, there’s overlap, but as anybody who’s taught online before knows, it’s a different animal trying to build an online course. So not only did we learn the added layers of complexity, building a hyflex course, but again, trying to experience that bandwidth of managing all of these other things that I wrote in one point that I felt like what are those circus performers who spins the plates and the cups and all of the saucers with all this sticks, and I let so many of them drop. I think the hardest part for me and for my students… students say they wanted that in person college experience. Well, what they wanted was to be in the dorms, to be in college, so to speak. Once they figured out that in person meant you’re having a small seminar class, but it’s held in a lecture hall that seats 110, and your all sitting way away from one another you’re masked up and yelling at each other, and half of y’all are coming in on Zoom. That’s not the face-to-face experience. That’s just weird, and kind of sucky. And so what we discovered, what I discovered and most of my colleagues is that our in-person attendance dropped off precipitously by about the end of the second week. And I would go past classrooms… my teaching Center is located at our main classroom building in a high traffic area. And I felt so bad for some of my colleagues, because we wanted to have as many of our first-year classes be fully in person, to have students have that… So there would be these classes scheduled in these large rooms, and so I was right across the hall from one of these large rooms, and one of my colleagues is in there teaching introductory algebra. And every time I walked by, it just felt like there were fewer and fewer students in there. And then one day, about three weeks into the semester, I walked in and there was nobody but him in a room that had been outfitted to seat fifty. So, I don’t know if you’ve ever seen the movie, Real Genius, where there’s the lecture hall, and there the professor’s lecturing on the board, and students are in there taking notes, and it’s this montage of scenes. And every so often, there’s fewer students and more tape recorders on the desk and then there’s a scene where it’s just the professor and all the desks have tape recorders on them. to have the final cue is there’s a reel-to-reel tape recorder playing the professor’s voice. With things that are like that, I felt like that’s where we were by about the middle of October. So students very quickly readjusted what they thought they wanted to do. And that made it even harder for us as instructors to sort of recalibrate there. So, again, there’s something different about experiencing something, even if you know it’s coming intellectually. And I think that was the thing that I struggled with most personally, but my colleagues did too, is we pride ourselves on being a small high-touch institution and the things that we do that we think make us good, we were really hampered in doing those. And so it’s frustrating. You know what you need to be doing? You know you can’t do it. You certainly know you aren’t doing it. And it’s just a tough situation, and I think our frustration was evident to students too on some cases. And then of course, they get frustrated by the same sorts of things. So there were no great options, just the least-worst option. And that’s still better than the worst-worst option. But that’s kind of where we were by the end of the fall, I think.

John: That sounded very much like the experience that faculty here were reporting, that people who were teaching face-to-face or some type of a hybrid environment or a hyflex-like environment kept seeing the number of students in the classroom dwindle until they’d often be the only one in this big lecture hall by the end of the term. You mentioned that some classes such as upper-level humanities classes weren’t really very well suited for this type of instruction, what classes worked relatively better.

Kevin: So, from what I understand, some of my colleagues in the STEM fields actually were able to really build and conduct really effective hyflex classes. Our intro to bio courses, our intro to chemistry and organic chemistry. And these were departments where faculty were already doing a lot of really interesting things and innovative things pedagogically, anyway. So they really, I think, kind of took up the challenge and jury rigged the tech when they needed it. My colleagues in her genetics class was recording using a lecture capture tool. She was trying to find a digital whiteboard to use for all the diagrams and nomenclature because it’s easier just to draw it by hand, and none of the, were really working or picking up right when you were trying to do it through Zoom. So she just tilted her webcam on her office desk down to show a piece of paper where she was writing, and did a split screen. So sometimes those are the solutions that we find. And I think the faculty who approached it as this really interesting set of problems to solve, sometimes creatively, and building upon things that they were already doing had, I think, an easier time making hyflex work. And I think the course material and the course objectives and pedagogical style also fit into that where you had some parts of the class where it was exposition, but then we can do think-pair-share… that’s a little more easy to do, even if you’ve got students in person and on Zoom. So things like that. You know, we have people who are really successful with that. I have colleagues in athletic training, and in particular, they have a graduate program that’s almost fully online anyway. So they adapted some hyflex elements into that and actually thought improved the student experience in what had previously been seen as an exclusively online program. So I think there were faculty out there who really found it, at least most of hyflex, were able to adopt it into ways that work organically with how they approach their courses anyway. And that’s not to say you can’t do it in a humanities seminar course, I absolutely think you can. But I also think experience and time are vital parts of that equation. And those are two things that we just didn’t have available to us.

Rebecca: And given all those challenges that you faced, and hindsight’s 20-20, what does the spring look like for you? You mentioned earlier that you’re already in classes now. So how was the approach different for the spring and how’s it looking so far?

Kevin: Well, the main change that we made institutionally for the spring was with the online asynchronous option. ‘Cause we sort of knew right away in the fall that that was going to be a problem. We do early alerts. We’re pretty high touch when it comes, especially tor first-year student success. And so the third week of the semester, we do early alerts. And my wife is our Registrar in Institutional Research Associates, so I get to hear some of the numbers, and the number of low early-alert grades and the number of low midterm grades reported in week six was something like 270% of our previous semester high. And we also had a significant amount of students who were getting multiple low grades, not just in one class or the other, but that it was endemic across their schedule. And that really correlated pretty strongly to students, especially first-year or new transfer students who had chosen the online asynchronous options of attendance. So this semester, that has a lot more guardrails around it. Students could attend class all semester, asynchronously online, but they have to come to an understanding with their instructor. They have to talk to their instructor, the instructor has to talk to them talk, about how that’s going to look, what they’re going to commit to doing it, what the things are going to need to really be. And it’s not just going to be a student who’s like, “I don’t want to come from the dorm.” So the online asynchronous is really being kind of de-emphasized except for cases. Now for a student who has a temporary absence, who travels with an athletic team, or who does have to go into quarantine because of contact tracing, that option is available to them on a temporary basis. But in terms of doing the class that way, we are trying to steer students away from that option and it nvolve much more. It’s basically an instructor approval mechanism, is what it comes down to. But what it does is it really gets students into the conversation about what are the most effective choices about how I could learn and how I might be most successful, not how I want to learn, but how I’m better at learning. The other thing that we learned is that we didn’t think enough about if online learning is different for students too. And being a successful online learner requires some skills and some competencies that students might not necessarily have had the chance to build, especially in high school coming straight into college. The first year is hard enough without all that layered on top. I wish we had done more. We did some… about here are some things you can do to be a successful online learner, here’s what hyflex looks like, here are the resources we can out in front of you, here are some tutorials, but we needed to do more. And I don’t even think we do knew much more we needed to do until we realized that, especially for many of our first-year students, when high schools what remote in March, for a lot of them, that was it, they just stopped. So these are students who we said “Oh, well, they’ll have some experience online learning from what happened in the spring.” [LAUGHTER] And for about 95% of them that was not the case. So we really were reckoning with completely novice online learners. So the decision- making process about what they’re going to do and how they’re going to attend and what’s going to work, that didn’t go so well for a lot of our students.

John: Under normal circumstances, when students select online courses, when they have many more options to drop, fail, and withdrawal rate is much higher, especially for, as you said, first-year students and students who are not as well established in the college environment. But in these circumstances where people had less choice about whether they were online or not, the problem becomes a little bit more severe. Were all students equally affected, or were some groups of students more adversely affected by some of the challenges they faced this fall.

Kevin: Oh, I think clearly the results of hyflex mirror the larger inequities that we all sort of intellectually knew were there. But again, experiencing that in such an, I think ,visceral way… My own institution, we serve a lot of students from groups that have not been traditionally well served by higher education in the United States. Access to internet and technology was a significant issue even more so at my institution than I would have expected, and I’ve been here 18 years or so. You don’t know what’s happening in some of these students lives. But, of course, with people losing their jobs and all these other things, it becomes even more tenuous. We have an emergency grant program, we had CARES Act money, we invested a lot in technology, not just for faculty in classrooms, but for students as well. But even then, again, that’s half the story, because now I have something to access, but if I don’t have the high-speed internet bandwidth with which to access it, then there’s a problem as well. And then layered on top and all around that is, of course, which students have had in school districts or school buildings that were resourced enough to provide that sort of familiarity and ease with the technology or to get students thinking about metacognitively how they are learners, think about what it means to learn. Basically, what hyflex showed us, and I think what the pivot to online has showed us in higher education is that we could no longer ignore the inequities, the very profound inequities that exist. And a lot of us say that, right? Like we’ve been saying this for a while, but basically what that pivot to online learning did in March and what hyflex is continuing to exacerbate in many ways is we are basically rewarding the students who already have cultural capital, and real capital, but cultural capital in particular, who are able to manage that transition to: A) college learning but, B) college learning at a time of COVID much better than students who have not been in places that have equipped them to do that. And that is through no fault of the students or their ability. It is the structural problems that we face. And what COVID has done has laid those completely bare, and we continue to ignore them at our peril.

John: One nice thing, though, is that I think more faculty are aware of that, because it was pretty easy to ignore those things when all the students have some type of a computing device, (or nearly all) on campus, they certainly have computer labs, high-speed Wi Fi, they have meal plans, and so forth that provide support, but all those things disappeared for those students who were attending remotely and any faculty member who taught any number of students would have seen students encountering some really significant challenges during the past 10 months or so.

Kevin: Yeah, absolutely. And access does not mean the same thing as ready availability, and that was a lesson that we learned as well, because as you point out, so many of our students, their high speed internet access is in a computer lab that also closed down in mid March, or in the library, or a public library, which here in Des Moines, all those closed as well. We had students sitting in the parking lot of McDonald’s using the WiFi on their smartphone or tablet in a car uploading work to Blackboard, for example. So yeah, this is not going away. We may be seeing it more evident than we have before. But, if we’re going to have any sort of conversation at higher ed about what hyflex does and what this online learning is going to do to shape the way we do teaching and learning going forward, which is a conversation we absolutely should be having… But if this isn’t part of it, that we’re not having the right conversation.

Rebecca: As a design faculty member, we have a lot of students that need software, expensive software…

Kevin: Yeah.

Rebecca: …often and expensive computers to run said software. We had a lot of really hard conversations about “What software do we really need to use? Do we need to use software? How are we going to get students computers? Because having just the internet access wasn’t even the beginning of our problem. [LAUGHTER].

Kevin: Right.

Rebecca: …to even enter into the field. What can you do? So one of the things that I’ve been thinking about… I’m teaching a new class in this spring, that’s an introductory class on theories of motion and interaction. But I’m actually working on a lot of things that don’t require any software so that the students can be included, because I am teaching online synchronously, and we were trying to figure out what classes could we teach in that modality and which ones really need to have access to our labs, so they have access to equipment, so that students can attend at least some of our classes in the modality that they need to. So the inequities just became so, so, so, prevalent, and so obvious to all of us that we had really hard discussions, and knowing that I’m teaching this class, and I know that there are some students that just can’t take it.

Kevin: Yeah, your breaking out software is so essential. Our students in communications and new media, our students in our graphic design program, students who are using Minitab or SPSS… Our IT department… I want them all canonized into sainthood, because what they did was they set up what they called a virtual software lab, so students could telnet into machines, which is obviously not the ideal solution, but it was a solution. That was one of those things, again, we’ll be talking about like we knew that might be a thing, but then experiencing it being a thing at the scale and scope with which we experienced that, really stretched us and we weren’t able to beat those needs. So again, yeah, as you talk about, even if we’re talking about using OER, or low-cost stuff that normally we say, “Oh, this is very accessible.” Well, if you could get in the door, but if you don’t have a door, that’s a problem. And so here we are. I think that’s one of the most important things we need to be working on.

John: One of the things you mentioned is how faculty are in general, exhausted. Faculty workload has gone up quite a bit since March of last year. Are there any things that faculty can do to help keep that workload under control so that we’re not all as exhausted at the end of the spring semester as we were at the end of the fall semester?

Kevin: Well, I don’t know. [LAUGHTER] It’s just we are being asked to do so much more, abd there’s no two ways about it. Not to get oversharing or anything, but over Christmas break before the Christmas holiday, I had to go to the emergency room with an attack of colitis. Certainly stress and being burnt out didn’t help anything. There’s now 15 pounds less of me than there was before,and I wanted to lose weight, but that was certainly not the way I want to do it. I think the end-of-the-semester crash was a really big part of that. And there are things that we could do, but we can’t do them alone. So when I see faculty who are navigating this at least modestly successfully, are faculty who have found their people and are able to have these networks where they could collaborate with one another, share ideas and help each other with the kind of tips and tricks stuff. I also think that we as faculty, this is a really good opportunity for us to be very intentional about focusing in on what it is we do in terms of assessments and is much time the best way for us to do those kind of assessments and is that time the best way we could be spending it. The other thing I think that we could also be doing is we don’t have to learn every new tool. I know the temptation, and I am the worst at this. I am such a dork when it comes to technology, I want all the devices, I want to learn all the things. I want all the cool tricks and toys and apps. But that’s so much bandwidth that I could be using on something else. You don’t need a whole suite of digital tools to teach online or hybrid effectively. You could use two or three Google Docs and a learning management system and your cell phone, then you could do a really great dynamic hyflex course. So being very mindful about how we’re allocating our energy and also being okay with the fact that sometimes we’re not okay, there’s still a global pandemic going on. The republic teeters, and I wish I was being hyperbolic when I say that, but I’m a historian who’s traced race and racism in US history. I’m writing a chapter right now for a project on the election of 1860 and the secession crisis. It’s been a weird week, you know? And I got to be okay with that. I have not been able to do the things that I wanted to do. Last week’s plan went up in smoke, but I can’t kill myself about that. And so just communicating effectively with students, being present with students and one another in an honest, authentic way, and realizing that we’re all trying to navigate this together. I know, that sounds very hippie and Kumbaya-ish, but if we’re not honest and authentic about this, we’re gonna kill ourselves. And it’s like a cliche says, “You can’t pour from an empty cup.” Our students deserve better, we deserve better, there are ways to be better, but we have to be willing to be very intentionally reflective, and adaptive about where we are.

John: One thing we should note is that we’re recording this in mid January, right after an insurrection tried to take over the government a few days ago. We’ll be releasing this a little bit later. And who knows what might have happened between now and then. We’re hoping that the world has returned to something closer to the instability that we’ve been observing in recent years, and we don’t see a further acceleration of crises. But it’s been challenging. I know, when the attack on the capital took place, I was trying to do some preparation for some workshops, and for some classes, and I spent the whole time doomscrolling, going through and watching CNN, reading news reports, checking the Times, the Washington Post, and it’s been a scary time.

Kevin: It has been.

Rebecca: it really makes me want to ask the question about radical hope.

Kevin: Yeah.

Rebecca: But I don’t know if I should. [LAUGHTER]

Kevin: Well, so I was doing a workshop for another university that morning and again the next day. So it’s like, “Okay, hey, you know, we’re teetering on the brink of total civil and political collapse, but let’s take three hours and talk about hyflex learning…” like it just felt like this out of body experience. And so I centered that right in front, I put a picture up of it, and I said, “Look, here’s where we’re at, and we’re in the space and we’re doing faculty development stuff, but we’re gonna have to be doing this in the ways that work for us right now.” And so, engage with this, however, works best for you, though I can tell you, I’m not bringing my full self to this right now. Because this is just kind of where we are. And so I think part of acting from a place of hope is to be unflinchingly honest about where you are in the present. And so one of the things that perversely I draw hope from is you have to work harder than you would have ever had to work before to hide from the realities that we now have to confront. And have we finally lanced the boil? …to use a really gross metaphor. Have we finally gotten to a place where we’ve done that. I think there are signs that that may be the case. So that gives me hope, because the fewer places you have to hide from the work that needs to be done, the better and more sustained that work will end up being. So if we’re at that kind of place, it may seem perverse, and maybe even Pollyannaish, but I do think that that is occasion for hope. And I do think that being in places like higher education, this affirms are important and what we need to fight for, because higher education has failed in many ways and that’s why we are where we are in a lot of ways. We have work to do at our own communities. So we can’t hide from that anymore. Or if you could, I guess, but it would evolve way more mental contortions that I think is humanly possible. So is that a hinge moment? Is it that kind of inflection point? I think it might be. And so that adds urgency to what we’re doing. It affirms the work that some of us have been doing. It opens up opportunities to break more into that work. It also reminds us to communicate the larger importance of that work to external audiences. And those are all things that ultimately make the work go better and go further. So that’s kind of where I think we are, at this point, at least, when we’re not doomscrolling eternally. [LAUGHTER] But there’s places for that, again, unflinching honesty. And it’s okay to kind of sit with that for a little bit, but we can’t sit there forever in despair. So when folks are ready, you know, Rebecca Solnit says “hope is the axe with which you break down the door in an emergency.” If you can’t pick up the axe right now, that’s okay. Other people have got it. They’ll hold it for you. And when you’re ready, come and help us with it. And then we’ll break down that door and move into a better future. And that’s where I hope we are as a community.

Rebecca: The emphasis on that brutal honesty about no matter where we’re at in the moment, I think, for me actually, brought a lot of hope in the fall because it helped me connect really well with all my students, despite being apart, I didn’t actually feel like I had any less connection to my students than I would in person. And it almost seems blasphemous to say that out loud.

Kevin: Yeah, I think so, and there’s that weird feeling like, wait a minute, we’re actually more authentic in this weird hybrid online space that maybe we would have been if things were “normal.” And I’d also say this, so I had substance in the past, and I’ve been in recovery for well over a decade. But this is one of those moments where you reach that point of clarity like, okay, things could get worse from here. But you don’t want them to get worse from where we’re at right now. So what are you going to do. And so, having experienced that in my own personal journey, and recovered and walked away from that, if we could do that, as a society, island say, “We could continue this, there’s no bottom to a hole, you can keep digging.” But when you decide to stop digging, and do something else, and maybe that takes a shock, maybe that takes what the therapists call hitting your bottom. So your bottom is where you decide it is. There’s always a lower bottom. But as a society, we could go lower. But if we collectively decide that that’s as low as we want to go, and we want to climb back out, we could do that. And some of the things I’m seeing just within higher ed, but also in the broader public are making me think and hope and I think, not in a Pollyanna way that we are starting to climb out. Even if it seems counterintuitive to think that way so few days after what’s happened.

John: Yeah, I see a lot of signs of that with people who had been supporting much of what we had been seeing that was so traumatic, backing away and saying, “No, this is just one step too far. We’re cutting off any funding to your party or anyone who encouraged any of these activities.” And that’s a sign of progress.

Kevin: Yeah, if you’d have told me some of these companies would stop donating to Republicans, 10 days ago, I would have looked at you like you had three heads. Sometimes historical change happens when we don’t realize it’s happening until a year later, we look back and say, “Wow, point B where we’re at now is so radically different than point A.” And I wonder if that will be our experience, that we will look to the before times here, and then a year down the road, when we look back at where we are now and realize that the tectonic plates did indeed shift. And they shifted the way that we might not have felt every shift every day. But we’re at a much different place for the long run than we were before. And I think that there’s a pretty realistic shot of us having that kind of realization, a little bit down the road. And that keeps me hopeful. And that keeps me energized to do the work that we’re trying to do in times like this, and to have our students in community with us in times like this, while we’re trying to do this work, it takes a lot from everybody. So is it worth it? And I would say absolutely, yes, and our students, they’re doing this because they want to learn, because they want to succeed. And that takes a lot of effort, and a lot of bandwidth and resources from them. And we should honor that choice as well.

Rebecca: Every time I think about that idea, though, there’s always the few that couldn’t make that choice. I feel like just in the way that we’re having this conversation honoring those who couldn’t make that choice because they wanted to but can’t. I think it’s also important to because there’s definitely a number of potential students that are having to wait.

Kevin: Yes, I like the saying goes, when we’re sitting at the table, it’s important not just to look at who’s at the table with us, but who couldn’t be at the table with us. And I think as we talk about coming out of COVID, what is the future of higher education? What is the future of student learning? What is the future of teaching and learning? What is the future of hyflex? We have to be very mindful, of who hasn’t been in those conversations, because they couldn’t be, because we need to be paying attention to that too. Otherwise, our work is incomplete. Absolutely.

John: While we’re thinking about the future more optimistically, what are some of the gains that we might take away from what we’ve learned since March of 2020, in terms of how we offer our courses, and we deliver education, perhaps more effectively,

Kevin: I do think the flex part of hylex is an important thing to take with us. This openness to thinking about how students attend class, and I’m using the word attend in a very sort of elastic way. Because you could say, look, the traditional way we do face-to-face instruction hasn’t changed for the better part of a century, in terms of the physical setting and the constraints and the affordances that it has. So maybe we’re at a point where we don’t so much talk about attendance, as we talked about engagement. How are students engaging and being in community with us in this class. Maybe a lot of it is synchronous, but maybe some of it isn’t. That maybe some of it is face to face, but maybe some of it is online. And so I think these are conversations that are: A) worth having, B) that are ongoing, and C) gonna be with us, and I think changed the way that we do this teaching and learning thing, not wholesale, but in places. I think there are programs who are going to say. you know what? …hyflex works really well for us, or for these particular classes that are classes where we need to offer more seats or more access, hyflex is a way for us to scale out these offerings, even if we can’t hire 40 faculty members. What I’m afraid of is that hyflex becomes another way that faculty labor gets devalued in efficiency death. And so that’s where we need to be vigilant in these conversations. But I do think when we think about how our students engaging in learning? What does that really look like? Do they need to be physically present with us in the same room for that to occur? More and more of us have had to really ask that question. So now let’s take the answers that we’ve gotten and do some work with that and reimagine, or rethink or modify, or maybe even just subtly tweak some of our course offerings. I can see myself and the history department that we have at my institution, our survey classes, maybe we have some traditional face-to-face sessions, which is what most of our students would want, I think, and that we have a fully online section or two to to serve our adult and evening programs that are fully online, but maybe we offer a section that’s hyflex, as well. And our student athletes, who at my institution represent a large percentage of our student population, have a way that they could take courses and still travel and not “miss class.” So that’s one of the ways that I think we’re going to be thinking about what this all means. And I think the other thing that’s really salutary here, and I say this as a humanities guy working in a liberal arts college, I think we’ve realized technology isn’t the answer to everything?.So this technofabulism this. “Yeah, we could just put it online. How hard could it be like this teaching is nothing but content delivery, of course online makes everything more efficient?” Well, we have ample evidence that that is not the case. So we need to really be keeping that centered as well. And teaching matters, learning matters, and it’s not something you just throw on the LMS and expect to have happen. And so this sort of techno-utopianism, this “there’s an app for that” kind of thing. Technology is a tool. It’s not the only tool, and it’s not the best tool. And I think we have more than enough evidence that we’ve taken from our experience this academic year, to focus conversations that way. And I think that that’s really important.

John: We always end with the question. What’s next?

Kevin: What’s next for me, is,again, talking about where do we go with hyflex. Or at least the sort of ethos or the ethic that informs hyflex. The rethinking of what learning looks like on the collegiate level, on the higher ed level, and where one needs to be located both figuratively and literally for learning to happen. What’s next for me is that conversation, but I think that conversation is also gonna have a very powerful element of there’s a lot to be said, for the traditional face-to-face method of instruction. And that not everything is an efficiency or a scale up and that in fact, there are things that work worse when we do that. So what’s next for me is what is learning look like? It’s going to be different. But that doesn’t mean completely exclusive from what we would believe learning looks like now. And I think that those conversations are going to be a lot more student-centered as well, because the student experience with hyflex is really important. It mirrors a lot of what the faculty experience has been. And I think listening to student voice with this is not only important for the hyflex conversation, but now brings us back into a place where we realize that’s the most important voice when we’re talking about teaching and learning in general. And so if institutions have these conversations and do the strategic planning and think about the role of technology in terms of the work that they’re doing with their students, I think the incentive to have students involved in those conversations in a really meaningful way has never been more apparent. And so for me, what I see as being next is student voice becoming an even more powerful part of the equation, which I think is essential.

Rebecca: Well, thank you so much for joining us today and sparking a little bit of hope in what feels like a dark time.

John: It’s great talking to you again, and we’re hoping that everything goes well on all of our campuses this spring.

Kevin: Yes. Thanks for having me and always glad to join you and we are in hopeful times and the work we do matters. And if we don’t like what we see now, we have the luck and the fortune to be involved in creating something different, and that should energize us.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

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172. Advancing Online Learning

We’ve focused a lot on faculty switching modalities during the pandemic, but even experienced online instructors have faced new challenges redesigning their courses to work for students with limited computer technology, network access, and quiet study environments. In this episode, Kevin Kelly and Todd Zakrajsek join us to discuss how universal design principles can be used to provide learning equity and human connections in our online classes.

Kevin works with colleges and universities as an educational consultant and teaches as a faculty member in Education at San Francisco State University. Todd is an Associate Research Professor and Associate Director of Fellowship Programs in the Department of Family Medicine at the University of North Carolina at Chapel Hill. Todd is also co-author of Dynamic Lecturing that we’ve discussed on earlier podcast episode. Kevin and Todd are the authors of Advancing Online Teaching: Creating Equity-Based Digital Learning Environments, recently published by Stylus publishing.

Show Notes

The Excellent Teacher Series

Resources and tools

 References

  • Sweller, J. (1988). Cognitive load during problem solving: Effects on learning. Cognitive Science, 12, 257-285.
  • Tobin, T. J., & Behling, K. T. (2018). Reach everyone, teach everyone: Universal design for learning in higher education. West Virginia University Press.
  • The psychology of progress bars. Spindogs. Samuel Merritt University.
  • Baker, R., Dee, T., Evans, B., & John, J. (2018). Bias in Online Classes: Evidence from a Field Experiment. CEPA Working Paper No. 18-03. Stanford Center for Education Policy Analysis.

Transcript

John: We’ve focused a lot on faculty switching modalities during the pandemic, but even experienced online instructors have faced new challenges redesigning their courses to work for students with limited computer technology, network access, and quiet study environments. In this episode, we discuss how universal design principles can be used to provide learning equity and human connections in our online classes.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer.

Rebecca: Together, we run the Center for Excellence in Learning and Teaching at the State University of New York at Oswego.

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Rebecca: Our guests today are Kevin Kelly and Todd Zakrajsek. Kevin works with colleges and universities as an educational consultant and teaches as a faculty member in Education at San Francisco State University. Todd is an Associate Research Professor and Associate Director of Fellowship Programs in the Department of Family Medicine at the University of North Carolina at Chapel Hill. Todd is also co-author of Dynamic Lecturing that we’ve discussed on earlier podcast episode. Kevin and Todd are the authors of Advancing Online Teaching: Creating Equity-Based Digital Learning Environments, recently published by Stylus publishing. Welcome, Todd and Kevin.

Todd: Thank you, Rebecca.

Kevin: Thank you.

John: Our teas today are:

Kevin: I’m drinking Irish breakfast tea with honey from our backyard beehive.

Rebecca: …can’t get any more fresh than that.

Kevin: Nope.

Todd: Well, I just finished hibiscus tea. But now I have my big old bottle of water to get me to the next round.

Rebecca: Excellent. And I have Christmas tea.

John: And I have ginger tea. We’ve invited you here today to discuss Advancing Online Teaching. Could you tell us a little bit about how this very timely book came about?

Kevin: Well, Todd and I have known each other for years and years. And it just so happened that one day he was telling me about a series of books that he’s created. And he invited me to work with him on a book about online teaching. And we’ll get into more about how that evolved, but Todd maybe can fill in the gaps in my memory there.

Todd: No, this is perfect. And you know, I take credit where credit is due. Sometimes you just get really, really lucky, and Kevin and I this round got really lucky in a way. I wanted to mention the fact that we’ve actually been working on this book for about two years. This isn’t a situation where suddenly everything went to emergency remote teaching and we threw a book together. We started about two years ago working on this, we’re both massively busy folks. And so kind of kept picking away at it and running back and forth with edits and kind of kept working on and working on it. And then it was about December of last year, we talked about it and said, let’s just get this thing done, put some time aside and just crank away at it. And it was about six weeks later that everything started to go sideways on teaching. And so then we talked it over and really focused hard. And within about three months, I guess, got it done, because it takes about six months in production. What I mean by lucky is we had enough of it as a framework, that had been years of work, that we could then dump it into something that we could get out very quickly. And at a time that I think is going to be real helpful.

John: One of the things I really like about your book is it’s focused from the ground up on inclusion, equity, and the use of universal design for learning. Could you talk about why you chose those as the foundation of course design?

Kevin: We wanted this book to be different in a few ways. Many of the books out there about online teaching focus either on the technology side (what buttons do you click to make a discussion forum take shape or what have you), and some of them will focus on the student side (how do you actually facilitate those discussions?). But with work that both Todd and I have been doing in different circles, we decided that we wanted there to be an underpinning, if you will, of these different concepts so that they would be infused in everything people do, not just a tack-on at the end, the way you might find in a college of education: “Oh, here’s a class on how to make your courses more multicultural,” Instead of infusing that into every aspect of every course. We kind of viewed it like when you go to the eye doctor, and they put one lens down and say “Are you clear or fuzzier now?” And now we have these three lenses, you characterize it as inclusion, learning, equity and universal design for learning. But we frame it as universal design for learning, learning equity, and human connection, which is a little bit broader than inclusion. But it was really important for us to really think about: “Hey, there’s a human at the other end of that internet connection when you’re having a teaching and learning experience.” And we don’t want to lose sight of that. What do you think, Todd?

Todd: I think that’s a really good point. And I think the biggest one still is that concept of coming back over and over again to remember the human in the exchange. It’s really easy to post things out there and open quizzes and do all those things, and forget the fact that when you open the quiz the student who might be taking the quiz may be in a car in a McDonald’s parking lot, because it’s the only place they can get internet. So we really wanted to hit that over and over again,

Rebecca: I really appreciated too, the extensive coverage on accessibility and things as well as part of that discussion, which sometimes gets overlooked, which is really unfortunate,

Kevin: Right, and we also wanted to make sure that accessibility wasn’t the only frame through which to view Universal Design for Learning. Often many people think about it that way, but we think about, “Hey, these are accommodations for students with busy lives. These are accommodations for students who may speak English as a non-native speaker. These are accommodations for people who are parents and juggling one device amongst themselves and other people in the house just trying to get work done and survive.”

Todd: And that’s how we did a lot of the themes, and it comes up over and over again. You don’t design something so that you provide an opportunity for a person who has some kind of challenge, you design so that that challenge doesn’t matter anymore. So if a person does take a little bit more time to cognitively process, you could certainly make extra time for that person. Or you create an exam with no time limit, and then it’s no longer an issue. And so Kevin was phenomenal at finding a lot of different ways of, again, constructing the learning environment, in an online situation, so that challenges don’t matter anymore, to the greatest extent possible.

John: Many of the earlier books focused on an ideal condition where students working remotely were students who had good equipment, good connections, and plenty of time to arrange for this. But that’s not the student body, I think, that we’re generally seeing. Even without the pandemic, we see increasing diversity in the students and the time commitments and the challenges they’re facing while they’re enrolled in college. So, I think that focus is really good.

Todd: I think that’s a really, really important point, because is in the past, students who are in online classes chose to be in online classes. And there are certain types of students, my daughter is one of them, she does much better in an online course than she does a face-to-face course. She’s got a lot of learning challenges, and it just works better for her. But what we found with emergency remote teaching about 9-10 months ago, is that everybody, faculty and students who had no interest in being in online environments, were all there, which means there was a tremendous mismatch. So the other things we’re really working on with the book is if you find yourself in that mismatch, how can you match it up a little better?

Rebecca: Can you talk a little bit about ways to overcome some of the racial and ethnic achievement gaps that we see online and some of these other maybe economic issues or just experience differences between students who have a lot of experience online versus students who are new to online?

Kevin: Sure, and I would characterize the equity-based gaps that we see…and often we hear them referred to in reports as achievement gaps… but the literature now encourages us to use words like education debt, so it’s not on the doorstep of the student. But, are we making student-ready colleges as opposed to college-ready students. And so, one of the groups I mentioned in the book Peralta Community College District, I’ve got six years of data, I’ve been looking at their work with students of all varieties, and the only data you can really get in a disaggregated form is for ethnicity, because it’s in the student information system, the database that has characteristics about the students, but the fields for first-generation student, the fields for veterans, the fields for students with disabilities, sometimes aren’t filled in at all. So you won’t be able to tell, to the same extent, that there are either biases, assumptions, or institutional barriers that negatively impact students’ motivation, opportunities, or achievement. So when we get to different things that work for different groups of people, Universal Design for Learning really helps because it allows us to construct multiple pathways for people to succeed. And those multiple pathways may need to take into account that some students are interdependent learners, as opposed to independent learners. They grew up in a culture where everybody’s sitting around the table, and they’re learning as a group, as opposed to individually off on your own reading a piece of text and answering questions about it later. And so to create opportunities for students to learn interdependently with small-group projects or discussions, gives those students who come from, whether it be their family or their identity, their culture, gives them opportunities to succeed in ways that we may be not fostering with highly independent, self-directed learning activities that we commonly see in online courses.

Todd: I want to mention the fact that what Kevin just pointed out is phenomenal in terms of making sure that we’re kind of helping create good learning opportunities for students. But a lot of times people will make that mistake of thinking what we’re talking about here is meshing in learning styles. And you have to be very careful because the literature is very clear on learning styles… it’s one of the trickiest things to debunk out there. We’re not talking about teaching to a given learning style, we’re talking about a situation that if a student is in an environment, for instance, where they’re low bandwidth, and you know, watching videos is going to be really hard… text based material will be a lot better. If you’ve got a student who’s an incredible writer, but they’re extremely shy, then asking them to create a video might be really hard for that person, but creating a paper is not. So, it’s helping to match the types of preferences and abilities students have, not teaching to that learning style. So I just want to make sure there was no misunderstanding there.

Kevin: What you said, Todd, just made me think of some of the research that we’ve been looking at to build the Peralta Equity Rubric. I’ll come back to that in a second. But there’s research that shows that African-American and black students, if they don’t see themselves in the course materials, are less motivated. So back to Rebecca’s earlier question about what can we do? We can make sure that the images and media that we use to represent the content and topics in our courses are also reflective of the students in our classroom, whether that classroom be face-to-face, hybrid, or fully online. And so those types of strategies extend beyond just “What is the content?” but how are we presenting it, as well.

John: One thing that struck me with Todd’s comment is that it may be the case of someone in an environment where writing is easier for them or more natural while video might not be, but for a student who is interacting with a course primarily Through a smartphone, it’s quite possible that the video may be the easier form of representing their knowledge rather than trying to type a paper on a smartphone.

Kevin: Correct. And one strategy that I’ve started using in my own class is for students who may not have access to a device, I had a student who first made me aware of this challenge who was living in his car. And so he didn’t have access to a computer on a regular basis unless he went to the 24/7 lab. So he started using Google Docs and then I told him about Dragon apps so that he could do voice to text. And then I got smart enough, somebody told me about Google Voice, which is a free phone number that students can leave a voicemail message. And so now that student can just write with a pen and paper, not worry about typing it at all, and then read it as a voicemail message just like a book on tape, I can still grade it with the same rubric, but that student has fewer barriers to reach the particular goal with respect to that assignment.

John: You mentioned the equity rubric that you developed at Peralta colleges. Could you tell us a little bit more about that?

Kevin: The short version of the story is that they were moving from one learning management system to another, from Moodle to Canvas. And at the same time, they decided they were going to write their first ever distance education plan. And based on some data that one of the team members had identified during her sabbatical, when you look at the average between all students in face-to-face courses and online courses, that average of retention and success kept shrinking so that students in online courses were catching up. But when you disaggregate that data by ethnicity, you see that Asian students and white students are well above the average and black African-American students, LatinX, Hispanic students, were below. And so we saw that we couldn’t just think about this in one way. And we decided in that distance education plan they wrote for the district, that they wanted the two core values driving the plan to be the learners themselves and equity. And so we didn’t want it to just to be a document sitting on a shelf collecting dust. And so we started looking at how do you operationalize helping faculty members infuse learning equity into their courses. We went out on the web and couldn’t find anything, the closest thing we could find was the University of Southern California has the Center for Urban Education, and they have five principles about equity by design. But that wasn’t very practical for a teacher learning how to infuse equity. So we just went out, looked at all the research that either showed an equity-based gap that negatively impacted student’s performance or an equity-based intervention that positively impacted student’s performance. And those research efforts led to eight criteria that we wove into this rubric. And now we’ve been using it to train faculty. I’m using it in my own course. And it’s been exciting to see how the whole district is responding. It’s gone from an equity rubric to an equity initiative over time,

John: Is that something you share publicly?

Kevin: It is. Yes, if you go to the Peralta website, and we’ll make sure you have the link for your show notes. But the rubric itself is a creative commons document. The training, which is on a new version we’re going to launch in just a couple weeks, we’re putting in the Canvas Commons for free. There’s a bibliography that’s quasi-annotated, that shows the literature pertaining to each rubric criterion, and document that explains some of the core concepts. And some of my work involves taking that rubric and turning it into a framework. And I like to see it,if you’re familiar with Photoshop, or any tool where you have layers on top of layers. The Universal Design for Learning matrix is a grid three by three that helps you identify the checkpoints for integrating UDL principles into your course. And so I thought it would be a nice add-on, it’s not the same as, it’s a new set of ideas for faculty to start weaving in equity principles. So for example, in Universal Design for Learning, we think about different ways of presenting content based on the format, audio and text, or video and text. And then with learning equity, you think about “How do we present multiple perspectives on that, so that we have different ages and ethnicities and backgrounds and cultures and identities, carrying their ideas on the same topic?” And from there, we’ve taken it forward and built it out into a core part of the book.

Rebecca: It’s a much needed thing… grateful that you guys worked on that. I know it’s something that in doing a lot of accessibility related work and UDL work with our faculty and trying to bring in equity more holistically, it’s challenging, because it’s all these disparate resources and trying to make all the connections, it’s nice to have them all in one place.

Kevin: Well, I have to say one of the things that led to the success of this project was the fact that we had such a diverse group working on it. We had people from all walks of life: students, staff, faculty, and it’s one of the things I’m most proud of is the work I’ve been doing with that Community College District

John: Changing the topic just a little bit, you advocate a backwards-design process, as many people do, but you also emphasize the importance of creating learning objectives at the level of course modules as well as at the level of the course and also making those explicit, not just in the syllabus, but also in the course module. Could you talk a little bit about why that’s important?

Kevin: I constantly refer back to what I call the psychology of the progress bar. And so if you’re familiar with progress bars, we as humans are not satisfied or motivated until it’s 75 to 80% complete. So when you have, for every course that you’re taking, and imagine a student with a normal load is taking four or five courses, let’s say you have an average five to 10 learning outcomes at the course level, that’s potentially 40 to 50 learning outcomes, or progress bars, that you’re trying to measure your progress over the course of the 17 weeks. So that means you’re waiting until week 12 of any semester to know how you feel about how you’re doing in a course. So that idea behind having module level learning outcomes means that you’re breaking things into small chunks, students can see that they’ve reached those outcomes right away. They dovetail or fall under the umbrella of those larger course-level outcomes, but provide checkpoints along the way for students to tell how they’re doing and stay motivated. Again, that motivation for persistence and success are key factors in helping our students in these online courses. And then, obviously, Todd brought a whole lot to that conversation, because he knew, just on the back of his head, the entire history of the term “learning outcome,” and why we use that instead of the word objective in the book, Todd, what do you think?

Todd: I’ll just mention this quickly, as I think it’s important for the book, because it seems like folks just love to argue about whether you’re really looking at outcomes or objectives… and goals, we totally get, everybody sees those as being separate… but outcomes versus objectives. So we kind of outline in the book, the different ways that people have actually defined those terms. But one of the cool things about this is that it was back around 1962, that a book was written about objectives, it goes back to the 1800s. But in 62, there was a specific book that was written that says, looking very, very carefully, what is the behavior that’s being done? How’s it being done? What’s the criteria for success, and we should be able to document those things so that we can objectively look at whether or not a person has achieved this. Then in about the late 80s, early 90s, the outcome-based education came along. And the big push was from objectives to outcomes. With the idea being that we’re going to define the outcomes of something we should be able to identify what is the behavior? What’s the criteria for success and how they go about doing it? And then they cited the same research from the 1960s. So we have two or three pages in the book of the folks who say, “Oh, no, no, it’s not objectives, it’s outcomes.” We say, Where do you think that came from? So at this level, and we’re not trying to be rude about it, but it really doesn’t matter. If you’re not writing a thesis on this, what’s important is that you can write a statement that says, “By the end of this unit, by the end of this class, by the end of this whole section, a student should be able to, or will be able to…”, and so that’s what we really went for, but kind of waiting for the feedback. The book’s brand new… out right now …of waiting for the hardcore education folks to kind of explain that we had outcomes and objectives wrong.

John: I gave a workshop on this topic in June for people preparing courses for the fall. And that was something that people from our education faculty were raising, saying, “Well, are these really objectives? Or are they outcomes?” And my point was, it doesn’t really matter. These are the things we want students to be able to do. And let’s just work on helping them get to that point, because both terms are used generally interchangeably, from what I’ve seen.

Todd: Yeah, totally.

John: And in describing them, you do use the SMART acronym. One issue I’ve run into is that there’s many different variants of that acronym, but you adopt one that actually pretty much the same one we had used here on our campus. Could you describe that SMART acronym?

Todd: It’s kind of going to come back to the same thing you were talking about for outcomes versus objectives. For a smart outcome, it is very important for It to be specific, that it’d be measurable, achievable, realistic, time bound, sometimes people change realistic for reachable. And so these words will bounce around a little bit. But I think what’s important, it’s almost… in drawing this analogy to Bloom’s taxonomy, people get so hung up on Bloom’s Taxonomy to say, is this knowledge or is this understanding? You know, it’s foundational. If it’s foundational, I’m good with that. There’s a difference between knowledge and understanding versus application versus synthesis. On a SMART outcome, there’s a difference between writing an outcome that’s just not reachable, it’s not timely, it’s not measurable, those are problems. So again, as far as I’m concerned, as long as you got something that’s specific and measurable, and probably reasonable, those are the big ones. But, that’s what we’re really after.

Rebecca: I love the emphasis on chunking things into small pieces to manage cognitive load, not only of our students, but also of the faculty member teaching the class… because just like students who may have those 50 outcomes they’re trying to head for, faculty are also trying to manage that and keep track of that for their students as well. So I like the idea of the cognitive load management for everybody involved in the learning process and really keeping it organized, which is a key thing for any sort of learning design, to make sure that people know how to move forward.

Todd: Well, yeah, I’m going to say that I think probably one of the most important aspects of creating any kind of learning environment for your students is it comes down to cognitive load. I mean, it really is, because at any given moment, if you have too much to do. For anybody out there who doesn’t know what cognitive load is, think about, like, the expressway. And so you got information coming in, if I’m looking over and I see somebody walking by, and I just watch him for a minute and see what their outfit looks like, that’s one thing I can do. If a friend is talking to me, I can listen to the friend. if they’re talking to me in the car while the radio is on, and then it starts to sleet outside, I’m thinking, you know what? …trying to keep the car on the road, listen to somebody talking, and having the radio is too much. And so it’s just too much material coming through at once. And it’s kind of like when the expressway has too many cars coming in at once, and everything comes to a grinding halt. So what we have to be really careful of is that the more you do something, the easier it becomes. And the more you have frameworks for doing things, the more easily you can do it. So as we build these kind of structures, students can process a lot more information. But that’s the cognitive load. And everybody has that feeling of sitting down to read something and getting about two paragraphs in and saying, “Yeah, not now, I just can’t do this right now.” That’s cognitive load. And we do it all the time. The most important thing to keep in mind is, if you’re an expert at something, the process is very easy, because it’s repetitious, but your students are novice, so they’re going to face a lot higher cognitive load. So the thing that you think, “Oh, this is easy…” they’re holding on by their fingertips. So be mindful of that cognitive load, I think, is really important, from the work of Sweller in the 1980s.

Kevin: And just to build on that and to go back to Rebecca’s concept about the chunking and how important that is, it also serves today’s students. So recently, I was a moderator of a student panel at a conference. And we had in the same panel, a working mother. She was a single mother of two kids and in her 30s. And she said, “Sometimes I’m just trying to get the work done. I’m not aiming for the A, even though I would love an A, I’m just trying to get through this credential so I can get a degree and get upward mobility socially and socioeconomically.” And so thinking about chunking as a universal design for learning concept, where students can track their progress when they’re having to bounce between different priorities, academics, worklife, family obligations, this makes a streamlined pathway. Using Todd’s expressway, we’re creating a carpool lane for busy people.

John: And it also matches with your discussion earlier of the checklist type idea, that when students are given a project, say “write a paper by the last day of the term,” it’s really easy to procrastinate. And then quite often, when people did that, it became overwhelming, and it just never got done. By breaking it up into smaller chunks, you’re keeping the cognitive load lower on each chunk, but you’re also dealing with those human tendencies to procrastination and so forth, to make it easier for people to keep the work manageable to stay on track and not to put things off, because they’ve got many other things that at the moment seem more pressing than something due a month later, or two months later.

Todd: Yeah. And John, you brought up something that’s hugely important there, that so much of this stuff is interwoven. And I think it’s hard for a lot of folks to see all of the different connections that are out there. But if you do a project, just like you just said, that’s due at the end of the semester, students wait till the last minute because they will. As a faculty member, I’ve had reports for Provost that I’ve waited until the last minute to do, but that creates the high pressure. Cognitive load goes up, You start thinking “I can’t do it.” Once I started thinking I can’t do it, now I’ve got to pass this class. And so I started looking out online, maybe there’s a paper I could just buy. So suddenly it becomes an integrity issue. And so a lot of times when you look at the research on students who will do unethical things, or cheating in the classroom, it’s almost always based on pressure. People don’t cheat on things that they don’t feel pressure about. So when you have all these checklists, that Kevin pointed out, through the semester, you keep the cognitive load down, you keep the pressure down, then the need to cheat, so to speak, you take that away. So there are really things that we can do to create a better environment for the students that don’t entice them into these unethical behaviors.

Kevin: Well, and one strategy that we put in the book is to not only provide the due dates, but provide start dates. And when you break up a project into chunks, you can have a first draft, you’re gonna have feedback from a peer, and have those all lined up so that students see it’s not just one thing at the end of the term, and they’ll just wait until the last day. But instead, “Oh, I need to start my draft because I need to turn that in. Even if you’re not going to do a whole lot with it as the instructor, but you’re going to provide opportunities for students to interact with one another to get feedback about their work before they turn it in. All those things are important. I’ve gone to the extent where I have students take a snapshot either digitally on their computer, or with a phone picture if they have a paper-based calendar and show that they have allotted the correct amount of time each week for my class. And I give them, if they want, the ability to download or use an online to-do list that basically sends them reminders to start and finish things up.

John: And that feedback that they’re receiving all the way through also reduces the ability to engage in academic dishonesty and it reduces the benefits of it because none of the tasks are unmanageable. It works a lot of ways.

Rebecca: I really appreciated all of the equity framework built into your book, but I have to admit the chapter I went to first was “managing your workload when teaching online and I think maybe a lot of faculty might switch to that immediately right now, in this moment in time. Can you talk a little bit about some of the strategies to reduce workload for faculty as well?

Kevin: Sure, I’ll start, but I know Todd has lots of ideas to jump in. So a couple things, one, and we’ve referred to this before, and not in this interview. But, Tom Tobin has a book with Kirsten Behling about universal design for learning, and in it they propose this “plus one” strategy, just think about one thing that you can do. So while we present a lot of ideas in the book, it’s chock full of ideas, we recognize that, unless you’re going to do a full course redesign over a summer or something like that, you re lly are going to find that the maximum strategy that will help the most students at that particular time. And so when you’re talking about workload, part of it is parsing out the work of modifying your course. The other is thinking about strategies that will help you maybe be more equitable in how you reply to students in a discussion forum. There’s research that shows it, and that particular study by Stanford 94% of the instructors replied first, and sometimes only, to names that look like white male names. So a strategy might be to create a spreadsheet showing that you have responded to all the students equally throughout the semester, just tracking your own progress. Until they have tools like that in the learning management system, we have to do it ourselves. That increases the workload in some respects, but also decreases the workload in terms of, “Well, I know that I’ve talked to Todd three times already this semester, but I haven’t answered Rebecca once.” If I’m worried about whether or not Rebecca is going to stay in the class, the way to demotivate a student is to give them no feedback whatsoever. So that increases our workload when we get those administrative calls from our department chairs or Associate Deans saying, “Hey, your DFW rates really high.” So just thinking about different things that you can do over time, and also ways of working with colleagues. If you’re teaching a class that has more than one section, you might be able to strategize who’s going to do what this week. The ability to leverage open educational resources, so you don’t have to create something from scratch, but maybe modify it to meet your needs. There’s all these different ways that you could manage your workload in the online course development, and also the course facilitation.

Todd: The other thing I would add to that is… I think it’s really important, everybody’s in firefighter mode, especially right now. You’re just trying to get… tomorrow is all you’re trying to do. But I can remember being a faculty member about 35 years ago, I was kind of in that same framework, too. I know that now is tremendously just pressure for everybody. But you know, last year wasn’t just easy, and three years ago wasn’t simple. So we’re always in this field where, because there’s an unlimited number of things we can do, and if we care about our students and we’re pretty bright, and keep trying to do new things, we’re always kind of overworked. So I think this is no different than a lot of other times, you got to take stock of where you’re at and what you can do. And I think budgeting a little bit of time, even every week just for 20, 30 minutes, and specifically say to yourself, low-hanging fruit stuff… What could I do that would actually cut down some of unnecessary work that I’m doing right now, and not decrease the learning for my students? I could take a thing out here, and they’re still going to learn just as much. Or what’s something that I could add that, after a very short period of time, the cognitive load wouldn’t be bad, because it might take me a couple times to figure it out. But once I got it figured out, then I can do something that takes very little time and has a lot more growth for my students. And so just taking stock once in a while, because I will tell you that I remember when EXCEL came out. So when Excel came out, a friend of mine said, you got to get your gradebook into Excel. And for anybody who’s listening that’s old enough to remember carrying around the green book… the little green book that we all wrote up all our notes with. I had five exams where I dropped the lowest exam. And I was doing my class with 600 students in those green books. And it took me two years before I finally tried Excel, because I was too busy to try it. So my framework now is to say, “What if I had budgeted 30 minutes to try that?” I think in the end, it only took me about 30 minutes to an hour to actually run it in Excel. But I never took the time. So what we’re advocating for is, as busy as you are, take just a few minutes to just say if I jump off the treadmill, what could I do that would take less time?

John: This is going to date me a little bit, but I only used one of those little green books back in 1980 and 81. And then I picked up a Timex Sinclair computer, one of those early things, and I wrote a grade book program and I was using that up until the time I got a spreadsheet. I think Lotus 123 was the first one I used and then Excel after that, and then the gradebook in the LMS. I hated doing all that by hand. So I’ve always tried to automate it.

Todd: Before we move on. You know, I do want to point out, just for nostalgia, that there was nothing in society more powerful than that little green grade book because anybody in higher education had seen that book before. And I can remember my sister got in a car accident and these surgeons would come in, different people come in, and they were very dismissive of us, almost all of us. But, I was grading one time and one of them came in and saw that book and stopped and says, “What do you teach?” And then we got into this really nice conversation and it suddenly occurred to me, even the physicians fear the green book.

John: One of the things you emphasize throughout your book is building human connections in online courses. Could you talk a little bit about some strategies that we can use to do that effectively?

Kevin: So first is being aware of opportunities where students can interact with one another or interact with you, the instructor. And so that awareness then extends to “Okay, we’re going to build it into an assignment but in a way that helps students understand that that’s part of what you want to achieve.” And so we often look at instructions for, let’s say, a discussion forum where it’s maybe a paragraph maybe two of how they should respond to your original prompt, and then please reply to two other students. And so giving them some feedback about what do you want to happen in those replies? Do you want them to extend what the other person did by finding resources that would be helpful for the argument they’re making? Is it to probe or clarify when that student’s not making enough points to really make it clear what they’re trying to say? And so giving them some ideas, and then when we pull in the equity angle, on top of human connection, we can say, “How does your connection to this and your background and your identity map to what you’re experiencing with your student classmate?” And so getting them to start interacting with one another at different levels, also increases that sense of human connection because they know each other better? A lot of instructors I know, especially in fields, maybe like STEM, they’re worried about adding things to the class that would take away time from other important activities. And so it’s finding those ways to do both. I’m a big fan of both/and as opposed to either/or. So, if you’re going to have a discussion, then maybe “How does this physics concept apply to your background? How is it useful in your life?” And so there’s still thinking about the physics concept, instead of just a chance to socialize with your classmates. And then moving on from there.

Todd: I love the way Kevin just covered the one aspect. Another thing we’ve talked a lot about in terms of this human connection is there’s an old phrase that “we teach the way we were taught.” And it’s actually a way to excuse folks for lecturing because like, “Well, I was lectured to, so I lecture.” I don’t actually believe you teach the way you were taught. I think that… in fact I know, back when I was an undergraduate, and we’re talking about back in the late 70s, early 80s, there were faculty members doing service learning, there was small groups, we did problem based learning, we had a lot of different things. I loved this one guy who did storytelling lectures. I don’t teach the way I was taught, I teach the way I best learned. And that makes a lot of sense, because if we really don’t stop and take into consideration other people, every one of us has a way we learn. And we think, “Oh, you know how students will learn best is you do it like this.” And it’s the way you learned. And so what I think the thing is, is we got to break away from this concept of teaching the way we best learned. And by the way, as evidence of this too, you’ll have some students who will do phenomenally well in your class. If you sit down and talk to them, they tend to learn just like you did. And that’s why the class is going so well for them. So I think, for me, what I try to do is to say “Who in the classroom….no matter how I’m teaching, who in the classroom is struggling right now?” And so if I’m teaching something where people raise their hands and just shout and answer quickly, I’m actually teaching to the fast thinking, low concerned extroverts… the people who don’t mind making mistakes. And if I stop and think for just a second, who is that not benefiting? Well, somebody who needs to take a few more minutes to think, a person is a little bit more introverted, or an individual who’s really self conscious about making mistakes. So that’s a part of trying to find that human connection to of getting away from just assuming everybody out there like us

Rebecca: As a slow thinker, I really appreciate that.

Todd: And you know, it’s funny, I just want to say is, I think that’s really, really important. Because people will make jokes about that all the time. It’s like, “Well, you know, we introverts…” They’re all learners. And this is one thing I just loved working with Kevin on. He’s one of the kindest, most human oriented people I’ve ever been around. But constantly be thinking, if somebody makes a joke to me and says, “Well, you know, I’m kind of introverted. So I don’t know if I’ll fit in here.” I’ll say, “Well, wait a minute, how can we make that work? And it’s not a joke. Let’s talk that through.” Because education is by and large, built for fast-talking risk-taking extroverts. That’s just who education had been built for. And online learning actually changes that game, which is why some students dislike it, and others love it. But they’re all humans out there. So we do have some students who are really struggling now with online learning, who wouldn’t be doing much better in the classroom right along with the people again, who are doing much better because we’re online.

John: And we should try to design our courses to work for all sets of students.

Todd: Yeah.

Kevin: There you go.

John: We always end with the question: What’s next?

Kevin: Well, I would say, Todd described how this book evolved over the course of a couple of years. And during that couple year period, this thing called a pandemic happened. So obviously, there’s more that we could be doing. And so I know, for myself, in conference presentations and workshops that I conduct at colleges and universities, I’ve been trying to fill in different gaps to help people with immediate needs that we may not have been able to get to to the book, otherwise it would have been an encyclopedia. We packed that thing full of ideas, but I think Todd just constructed a website. I’d love to find ways to engage the community around the equity challenges that they’re facing and help folks identify what this really looks like in a course. When you’re talking about learning equity or Universal Design for Learning or human connection. These can seem like abstract concepts. And so when you’re saying, “But I’m designing an online course, I need something that I can see.” So getting examples of that, not just by the ones that Todd and I put in the book, but by others. Stories that students tell about things that helped them, those are the things I think would really bolster this book and make it achievable for people who are busy and just trying to help their students. What do you think, Todd?

Todd: I think that’s great, Kevin, and I guess that’s, for me, the same type of thing. We’ve written the book, I think it’s an amazing material, quite frankly, and I’m in awe of it at the end. And I’m not saying that just because I’m the co-author of the book. It’s got so much information packed into it. And so we did set up a website, theexcellentteacherseries.com, because this is part of that series. And it’s going to have information on it. So I think what’s next is what Kevin was just talking about, just continuing to put tips and different suggestions on this so it can be a living project, as opposed to a static book. The book itself kind of launches you and then we have this living project that people come back to and contribute with.

John: Thank you. I really enjoyed reading your book. And I’ll strongly recommend it to our faculty here. And we very much appreciate you taking the time to talk to us.

Todd: Thank you.

Kevin: Thank you.

Rebecca: Yeah, thank you so much for joining us and sharing all of your rich information.

Todd: Appreciate that. Thanks for the opportunity.

Kevin: Yeah, and the chance to have some tea.

Todd: Oh, yeah. Gotta love the tea.

Rebecca: Tea is very important.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

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155. Remote Proctoring

Faculty who rely on high-stakes proctored exams in their classrooms often attempt to replicate this approach in online instruction by using remote proctoring services. In this episode, Jessamyn Neuhaus and John Locke join us to discuss some of the issues associated with the use of remote video proctoring and suggest some effective and less problematic alternative methods of assessing student learning.

Jessamyn is the Interim Director of the SUNY Plattsburgh Center for Teaching Excellence and a Professor in the History Department at Plattsburgh. She specializes in the study of pop culture, gender studies, and teaching and learning. Jessmyn is the recipient of the State University of New York’s Chancellor’s Award for Teaching Excellence. She is also the author of Geeky Pedagogy: a Guide for Intellectuals, Introverts and Nerds who Want to be Effective Teachers. John is the Coordinator of Technology Enhanced Learning and an adjunct instructor in Communication Studies, also at SUNY Plattsburgh. He recently received his doctorate in interdisciplinary studies with a concentration in humanities and culture, and is currently working on a second historical novel.

Show Notes

Additional Resources/References

Transcript

John: Faculty who rely on high-stakes proctored exams in their classrooms often attempt to replicate this approach in online instruction by using remote proctoring services. In this episode, we discuss some of the issues associated with the use of remote video proctoring and suggest some effective and less problematic alternative methods of assessing student learning.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer.

Rebecca: Together, we run the Center for Excellence in Learning and Teaching at the State University of New York at Oswego.

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Rebecca: Our guests today are Jessamyn Neuhaus and John Locke. Jessamyn is the Interim Director of the SUNY Plattsburgh Center for Teaching Excellence and a Professor in the History Department at Plattsburgh. She specializes in the study of pop culture, gender studies, and teaching and learning. Jessmyn is the recipient of the State University of New York’s Chancellor’s Award for Teaching Excellence. She is also the author of Geeky Pedagogy: a Guide for Intellectuals, Introverts and Nerds who Want to be Effective Teachers. John is the Coordinator of Technology Enhanced Learning and an adjunct instructor in Communication Studies, also at SUNY Plattsburgh. He recently received his doctorate in interdisciplinary studies with a concentration in humanities and culture, and is currently working on a second historical novel. Welcome, John, and welcome back, Jessamyn.

Jessamyn: Thank you. Thanks for having us.

John L.: Yeah, thanks.

John: Today’s teas are:

Jessamyn: Just plain water for me. Gotta stay hydrated.

John L.: Grande decaf from Starbucks.

John K.: That’s an interesting tea.

Rebecca: Yeah. [LAUGHTER] I have a Scottish afternoon tea

John K.: …and I have ginger peach green tea.

We’ve invited you both here to talk about online proctoring services. As a result of the global pandemic, a lot of people suddenly had to shift from face-to-face instruction to remote instruction or online instruction. And many people who relied on proctored classroom exams are concerned about how to offer tests, and many faculty have been investigating the possibility of using remote proctoring services. What are some of the concerns associated with using online proctoring services?

John L.: Well, to start with, we are all trying to deal with the digital divide. And when you get into online proctored exams, that becomes a pretty big issue in that not all students have the equipment or the bandwidth to be able to participate. It helps to know what the process is. And basically, what we’re dealing with is a test that’s happening while the student is being recorded, both audio and visually being recorded. Usually, it starts out with a little intro section where you have to show an ID to prove who you are, show your space so that everybody can see that you don’t have crib notes on your desk, or there isn’t Albert Einstein in the corner of the room [LAUGHTER] telling you the answers to what you’re working on. And assuming all that goes well, then, of course, you’re taking the tests, usually an online test with a lockdown browser so that you can’t surf for answers anywhere else. It’s a lot of moving parts to make it work in the first place. And the big assumption is, number one, the student has the equipment necessary, and the student has the environment necessary to take a quiz like that. For instance, if you happen to be a student who lives in a very small apartment with a family, and you have brothers and sisters running through the room where you’re taking the test, because you’re at the dining room table, there are so many issues that come into play, not to mention just the fact that you may be embarrassed by your surroundings and don’t feel comfortable showing those surroundings to other people. So for me, that’s probably the first and most critical reason why I always talk to faculty and ask them to think about it before they actually devote themselves to that process. Other issues are, try as you may, there are always ways to get around these sorts of safeguards. And if there’s one thing we know, it’s that somebody who plans to be dishonest will figure out a way to be dishonest. Again, I try to get instructors to be a little more thoughtful with how they’re going to assess that learning is taken place in the first place. And that’s really where my friend Jessamyn has opened my eyes to many of the alternative ways.

Jessamyn: Yeah, there’s a lot of great resources that have been proliferating since the emergency pivot in response to this very question and suggestions, building on research that was already there, for how to assess student learning and in authentic and, as John was mentioning, equitable as possible way. I guess, just what I would add to that in terms of looking at it as a scholar of pedagogy, and taking messages like from James Lang’s book, Cheating Lessons, what do you want to foreground in your message to students in the class climate you’re creating, in the rapport that you’re building with them? The ordeal of the kind of proctoring software that John was describing, and that we were increasingly seeing problems with… the very first message you’re sending to students is: I assume students cheat, I assume students are going to be dishonest. I assume students don’t care about their education enough to try to express their learning as honestly and authentically as possible. And I guess what we, as what John and I both, were inviting faculty to consider when we were doing workshops this summer on this topic is: are there alternatives to this that send a more positive message and create a more productive class client and help you connect to students? Let’s not forget, at a time when everybody is anxious and overextended and fearful, we’re still in the middle of a pandemic. So, what do you want to prioritize as an educator?

John L.: Yeah, and exams are stressful enough as it is. So you add COVID on top of that, and then you add a technology that students aren’t used to. And it’s so much easier to choke under that environment.

Jessamyn: Yeah, an anxious brain is not a brain that can clearly and, to its best ability, express what it knows and show what it knows. All the information about trauma-informed teaching just reminds us that if every chemical and message in your brain is saying, “Run away from the tiger that’s hiding in the jungle,” there’s no room to: “Okay, move your webcam to show behind your ears that you don’t have an earpiece. Now take your laptop over to the door and show that it’s closed.” How is that not creating a prey state of mind with the predator waiting to pounce on you?

John K.: Each of the issues that you both talked about also have a very differential effect in terms of creating an inclusive classroom environment. People from high-income households are more likely to have some nice quiet space, are likely to be able to afford equipment that will work with proctoring software, while Chromebooks and most mobile devices will not work well with proctoring services. And also issues of anxiety and concern about being successful are also probably more likely to be experienced by students who are first- gen students who don’t necessarily have the same expectations of being successful based on their family environment and their social networks. One of the things that concerns me about all this is that the impact would be differentially imposed on students who are already at a disadvantage in terms of the quality of their prior schooling and their resources and their support networks.

John L.: Yeah, I couldn’t agree more. I’m not sure what to add to that, John. [LAUGHTER]

Jessamyn: I can jump in though. I had a thought. I’ve been reflecting… I can’t get it out of my head from a webinar this week that the Chronicle of Higher Education did a panel about the human element in online learning. And one of the panelists, Viji Sathy, mentioned that this crisis has really brought home to a huge new number of educators that we are teaching whole students… that taking into account all aspects of students experiences, their work experiences, family experiences, and these equity issues. So, it’s not that academic inequality is brand new to 2020. But, the awareness of it has really increased and the attention to it has really increased. And I think it’s being highlighted in ways that it’s just impossible to look away from. So this specific issue is touching on, I think, a bigger kind of reckoning that faculty are having on an individual basis, and as institutions. I see a lot more individual instructors really asking, “Wait, am I being inclusive?” The question is way more in people’s minds than I think it’s ever been, in my experience.

Rebecca: Related to that is the idea of accessibility too. With so much delivery in digital formats, the topic of digital accessibility is becoming much more prevalent in the forefront of faculty’s minds, whether they want it to be or not, it becomes something that everyone’s becoming more aware of. This same kind of software also imposes a lot of accessibility issues and barriers for students with disabilities, because a lot of them are not compatible with assistive technology and aren’t built to Web Content Accessibility Guidelines, essentially.

Jessamyn: And related to that, students with anxiety issues, who are struggling with mental health issues… the high-stress, high-stakes examination, in any format, is a challenge. But add to that the technology aspect of it, you are looking at assessment mechanisms that really isn’t being accessible and inclusive, it would not allow all your students to show you what they know.

John K.: One concern that I have about proctoring services is that faculty may see it as a simple solution that will allow them to use tests that they’ve created in the past. Many people have created very elaborate test banks in Blackboard and other places and then they expect that those questions can now be used, if they’re used in a proctored environment, not realizing that most of those questions have already been distributed to multiple sites out there and students would often have access to them, anyway. So I think that proctored systems can provide instructors with a false sense of security and as John mentioned earlier, they can be pretty easily defeated as long as students have devices that will allow them, for example, to do screen shares in the background underneath the proctoring service or perhaps have multiple devices where they can be looking up answers or using some other mechanism that won’t always be easily detected by the proctoring service.

Jessamyn: That’s a good point, and I know John Locke has addressed that issue. I mean, you don’t drill in on it, but when you’re talking to faculty, you often say, “And by the way, this is not a magic bullet, even if you go through all the trouble of setting it up.”

John L.: The idea that somehow having someone else proctor your exam is going to save you time…. That’s not how it works. These proctoring systems just flag potential incidents. You still have to go through and you decide whether or not those are warranted as cheating or if they’re just someone sneezed. So, between setting up the exam and then reviewing the flags, looking for false flags, I don’t know if it saves anybody any time.

Rebecca: I’m team workload reduction.

Jessamyn: Yes.

John L.: Yeah. [LAUGHTER]

Rebecca: So, what do we say to faculty who ask about replicating those high-stakes testing environments in their online environments.

John L.: I say: “Why?” I think that what would be more appropriate is to simulate the environment that somebody needs to perform in where they’ve acquired the knowledge in order to accomplish that performance. For instance, I taught a computer applications course years ago, and for the final exam…. I did have a final exam… but, I told them, “What I hope you get out of this class is to learn how to learn how to use software. So if you haven’t already learned how to learn to use software, now’s your chance. And when you’re out in the real world, you will have the software manual, you will have the person in the cubicle next to you, the only thing you won’t have is me. So, unless you have a question about a specific question on the test, don’t talk to me, as far as anything else that gets you to accomplish the goal, go for it.” If you’re studying to be an ER doctor, perhaps you do need to have the pharmaceutical manuals memorized page by page. [LAUGHTER] But most of us aren’t working in that kind of stressful environment. So, there are better ways, maybe project-oriented ways, to assess that that learning has taken place, that those skills have been received or learned and received.

Jessamyn: I try to assume best intentions on the part of all faculty. And I know that many of my colleagues who expressed that sentiment exactly, like “How can I make sure they’re not cheating?” …they’re not saying that because they’re evil, like “Mwah, hah hah hah, those bad students…” No, they really are concerned about student learning. So, what John and I did was really to frame this as an invitation to faculty, an invitation to think creatively about assessment, authentic assessment, to really be able to measure student learning, but maybe also rethink what you thought and assumed about assessment. And here’s a big bonus, maybe grading it could be less painful. If you are trying something new, something that’s a little bit more creative, that might help you as well in your end. So, that’s been how we’ve been addressing it here at Plattsburgh.

Rebecca: What are some ways to do that assessment, maybe in a class that doesn’t work well for project-based learning. Maybe it’s a bigger section class, or maybe it’s more foundational information that doesn’t lend itself as easily to project-based learning. What are some alternatives?

Jessamyn: There’s always small, lower stakes, regular quizzes. So instead of one big, huge exam, having smaller quizzes along the way. That’s just one off the top of my head… an easy one. John?

John L.: Yeah, well, especially in this environment, discussion forums are really, I think, underutilized. There’s no reason that you can’t build a rubric around a discussion forum and spell out your expectations to students and then hold them to them and grade according to those. Again, it’s taking the student higher up that Bloom’s taxonomy ladder than just memorizing and regurgitating information. It’s causing them to react to other people’s comments within the discussion forum, to assimilate the knowledge that they’ve already accumulated, and to create new and different responses based on that immediate situation. And, the advantage to that for slow thinkers like me, [LAUGHTER] is that you don’t have to be quick on your feet. You’re not the student in the back of the room with his hand up saying, “Well, never mind, you covered that five minutes ago.” It’s kind of an equalizer. I wouldn’t say “Have a discussion forum as a final exam,” but it’s another part of the scaffold to assess that learning is taking place throughout the semester.

Jessamyn: I think there’s a lot of potential for open-book exams as well. In fact, I have used open-book exams for a long time. And, in large part, that is because I really wanted my students to learn, and I wanted to be able to grade an exam very rigorously. So saying, here’s a question you can answer with an open book, and, yeah, you might even talk to someone else about it. But then the final product is an essay question, or it could be a presentation, it could be a sort of annotated bibliography. There’s lots of ways it could go as an open-book exam. But then when I go to assess it, I know that you have the material in front of you. So, I am going to really drill down here, like, “Do you really understand this concept? Can you show me that you understand it?” Because I know you can look at the basic definition in the book that’s open in front of you. So, now you have to show me that you really, really get it, you have to use it, you have to apply it, whatever it is.

Rebecca: What about STEM-oriented examples? A lot of the things that we’ve talked about work really well in the humanities and the arts. How about some things that work well in math and science and other STEM fields?

Jessamyn: So, I’ve been trying to do a little reading in this area. I’ve been hearing from some faculty in this area. So, in an online lab setting, being able to complete the experiment in the correct way, in the scientific-y way… [LAUGHTER] …that could be one way to assess learning… doing something like a fact sheet. So the final product is how you’re assessing the student learning. But again, you could be measuring the application, the correct way to do XYZ in a kind of fact sheet format or a PowerPoint slide or a poster presentation.

John K.: One type of thing we sometimes recommend for people in the STEM fields is that, if they are going to use multiple choice, one way of dealing with this is to use some algorithmically generated questions so that each student gets their own version of the question. Now, the solution procedure may be the same, but for at least low-level skills, that can help to deter some academic integrity issues.

Jessamyn: Student-generated exam questions could be another way to go. If you really understand the material, you’re not just regurgitating memorized material, but if you really understand it, then you should be able to help someone else understand it. And one way you could assess that would be “What are the 10 best exam questions?” …something like that.

Rebecca: Another idea that I’ve heard from people more in the STEM areas is the idea of creating some sort of resource that explains a topic to a non expert audience. So, maybe it’s an experiment or something that you can do with kids, or just kind of generally to someone who’s not in the discipline and get them to grasp whatever it is that you’re trying to assess.

Jessamyn: Yeah.

John L.: This might be going out on a limb for a STEM environment, maybe we could call it STEAM, because there is an artistic bent to it. But, for instance, in an accounting course, if there’s a particular accounting procedure or process that students have to prove that they understand it, they could write a short story, “a day in the life of the accountant to the New York Yankees” or something… and totally fictional, but covering each step in the process that has to be accomplished. And as an instructor, I would love to read something like that rather than checking off right or wrong on a test sheet.

Jessamyn: I’m thinking too about something like following up Rebecca’s suggestion, and increasing accessibility, you could even have students creating resources like that in a variety of formats. It could be a poster, could be a podcast, could be a video, could be a live presentation… You could do something like an oral exam… something like that.

John K.: One of the things I’m doing in my small class of 60 students is having students create podcasts. Unfortunately, that doesn’t scale as well, in my class that’s closer to 300 students. So, I’d really like to do more open pedagogy projects. It’s just, in large intro classes, that’s a bit of a challenge.

Rebecca: John, you have some experience using algorithmic questions, too, as a way of assessment, right?

John K.: Algorithmic questions can work very effectively, in at least making sure that students can use the formulas appropriately, which is a basic skill in many STEM classes.

Jessamyn: What I would like to see is more faculty really having these discussions and swapping these ideas, like on a national scale. I think that the learning curve has been so high for so many instructors in so many ways. Like, not just, “I’ve never even visited the learning management system, and now I have to use it.” Not just that. But, coming to terms with the emotional aspects of teaching and trauma-informed teaching in the midst of, possibly, “I’m at home and I’m supposed to be overseeing my children’s education” or simple childcare issues. All these things are overwhelming so many instructors just day-to-day life. And then on top of that, “Oh, rethink something you’ve used forever. The thing that you relied on from day one, and that you did so well in graduate school… hey, that’s not gonna work.” That’s hard. That’s tough. So, the more sharing of ideas we have, and the more spreading of good possibilities for assessment, the better. And I sent you a list of some of those resources I’ve been providing. They are starting to be generated, especially at university teaching centers and in people’s blogs and essays and such. But, I think the more it just becomes a broad conversation about “What can we do? How can we, in this situation, assess student learning in new ways and recognizing it’s new for us, too.”

Rebecca: Bill Goffe, in our episode 154, Sharing Disciplinary Pedagogies, also offered a way to get people to collaborate across institutions on some of these kinds of things using a simple Google Sheet. So, we’re all kind of forced to be on line in some capacities now, maybe more than before, but maybe that’s also opening some doors for collaboration that haven’t been there before, either.

Jessamyn: I hope so. I mean, John Locke and I, both of our centers had not been collaborating in the past. So, spring of 2020, was like this kind of completely perfect context for us to send a message to the university, the Center for Teaching Excellence, and Technology Enhanced Learning, we work together, and because people needed us both. So, in that sense, I won’t say silver lining, there’s no such thing right now, but it was a unique opportunity for these two very small centers on campus to collaborate.

John L.: Yeah, in fact, I’ve accidentally come up with a tagline that is starting to appear at the bottom of my emails to faculty. And that is, “you are not alone.” They never were, but it’s much more important for them to realize. In fact, I was working with a professor last night who was having some difficulty in the learning management system. And about 10 o’clock, I sent him what I thought was probably the solution. And I didn’t hear back. So, this morning, I sent him an email and said, you know, “How did it work out?” And his response was, “I’m sorry, I haven’t even gotten to it yet. I’m sorry.” And I said, “No, you don’t have to apologize to me, I just want you to know that you’re not alone, that I’m trying to help you. And I’m not going to let go until I know your problem is solved.” And that sort of community approach to learning in general, and what we’re all going through, I think is helpful. If you know that I know I’m struggling with this I’ll bet someone else is too and, maybe between us, we can figure it out. If more people can adopt that thought and not feel that they’re infringing on someone else’s time, I think we’ll all get through this to whatever the other end looks like.

Jessamyn: That was one of the first things that John Locke has said to faculty who wanted to use this remote proctoring system is “Don’t make your life harder than it has to be.” All the student issues aside, and equity and trust and accessibility, but it’s such a pain in the ass. It really is hard to use. And I’m not just talking to the student end is terrible, but from the instructor end. It’s such a pain to set up and he shared with me, sometimes someone will approach him, “Can I set this up,” he said “Okay, but you have to do bla bla bla bla bla, then this and this…” and they’re like, “uh, maybe I’ll rethink this.” LAUGHTER] I mean, let’s try to make our teaching a little bit more joyful, if we can. Let’s try to make it a little bit more creative, for our sake, if nothing else,

John K.: It can be a lot more fun listening to podcasts students create, listening to their videos that they create, looking at documents they create, or infographics and other things, than it is reading a pile of exams, or writing up multiple choice exams.

Jessamyn: For students, too. Conveying their knowledge in a different way. It’s so good for their brain. That’s why I’m always reassuring students, when I’m asking them to do non- traditional assessments, which I mostly use (even before all this). Our students are very traditional in many ways, and they get really nervous when I say, “Okay, so you’re gonna write a short story, you’re gonna do a poster.” And they say: “Wait, what? I’ve never done that before.” Or “ I don’t know, I don’t know if I can do that successfully.” And I’m constantly telling them, “This is you conveying your learning, your skills, your knowledge in a new way, and it feels challenging, but you could do it and it’s great for your brain. It’s like calisthenics for your brain. You’re presenting what you know, just like you would in a traditional research paper or a traditional exam, but it’s in a different format, and that’s great for your thinking in all ways.”

John K.: We always end with the question, what’s next?

John L.: What’s next? I’m waiting for that chip to be implanted in my head so that I won’t have to show you my assessment, you’ll just be able to download it. [LAUGHTER]

Jessamyn: John, what is your next book project?

John L.: My next book project… I’m writing a novel that’s called “Defending Eldorado” and it takes place in South America, about 50 years after Columbus, where a bunch of colonial powers are trying to find Eldorado and the native South, Central and North Americans are doing their best to make sure they don’t find it. And since we never did, obviously, they were successful. Spoiler alert. [LAUGHTER]

John K.: You mentioned that you had just completed a book. What was your most recent book about?

John L.: Ah, my most recent book was actually the prequel to the current book, a nd that was about a group of disillusioned European scholars who left the Academy. They were humanists, they left the academy because it was being run by scholastics. And they decided to find Thomas More’s Utopia, which leads them to the New World, and hilarity ensues. Not really, but… [LAUGHTER]

Rebecca: How about you, Jessamyn?

Jessamyn: I’m headed, coming up, very shortly, I think everybody here is familiar with it, the SUNY Faculty Developers Conference, it’s going to be online and I’m doing a poster there about a series of events that John Locke and I hosted over the spring for faculty. So, that’s coming up next month. I’ve got some speaking things coming up. I’m really excited to be speaking at the Lilly Online Conference in November, and I am reading chapter submissions for an anthology project that’s contracted with West Virginia University Press in their Teaching and Learning Series. It is an anthology of insights into effective teaching and learning from women, marginalized, and underrepresented faculty. I have some fantastic submissions… so many good ones. So, that’s been a really great thing I’ve been working on right now. It’s fun.

Rebecca: Well, thank you both for joining us…

Jessamyn: Thank you.

Rebecca: …and we look forward to your future work, for sure.

John L.: All right, thank you.

John: It’s great talking to both of you.

Jessamyn: Nice to see you both. Hang in there, SUNY Oswego.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer. Editing assistance provided by Brittany Jones and Savannah Norton.

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