415. One Classroom at a Time

Students have varied levels of preparation for traditional types of classes and assessments used in colleges. In this episode, David Gooblar joins us to discuss a variety of instructional strategies that we can adopt to help all students succeed.

David is an Associate Professor of English at the University of Iowa, a regular contributor to the Chronicle of Higher Education, the creator of Pedagogy Unbound, and the author of The Missing Course: Everything They Never Taught You About College Teaching. His most recent book, One Classroom at a Time: How Better Teaching Can Make College More Equitable, was released in August 2025 by Harvard University Press.

Show Notes

  • Gooblar, D. (2025). One Classroom at a Time: How Better Teaching Can Make College More Equitable. Harvard University Press.
  • Gooblar, D. (2019). The missing course: Everything they never taught you about college teaching. Harvard University Press.
  • Cohen, G. L., Steele, C. M., & Ross, L. D. (1999). The mentor’s dilemma: Providing critical feedback across the racial divide. Personality and social psychology bulletin, 25(10), 1302-1318.
  • Yeager, D. S., Purdie-Vaughns, V., Garcia, J., Apfel, N., Brzustoski, P., Master, A., … & Cohen, G. L. (2014). Breaking the cycle of mistrust: Wise interventions to provide critical feedback across the racial divide. Journal of Experimental Psychology: General, 143(2), 804.
  • Canning, E. A., White, M., & Davis, W. B. (2024). Growth mindset messages from instructors improve academic performance among first-generation college students. CBE—Life Sciences Education, 23(2), ar14.
  • Elizabeth Canning (2021). Faculty Mindset. Tea for Teaching podcast. Episode 212. November 3.

Transcript

John: Students have varied levels of preparation for traditional types of classes and assessments used in colleges. In this episode, we explore a variety of instructional strategies that we can adopt to help all students succeed.

[MUSIC]

John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

[MUSIC]

Rebecca: Our guest today is David Gooblar. He is an Associate Professor of English at the University of Iowa, a regular contributor to the Chronicle of Higher Education, the creator of Pedagogy Unbound, and the author of The Missing Course: Everything They Never Taught You About College Teaching. His most recent book, One Classroom at a Time: How Better Teaching Can Make College More Equitable, was released in August 2025 by Harvard University Press. Welcome back, David.

David: Thank you so much. I’m very excited to talk with you today.

John: We’re very happy to be able to talk with you again. Our teas today are:… David, are you drinking any tea?

David: I am. I’m drinking an I love lemon.

Rebecca: I have a Jasmine green today,

John: And I have a tea in my pocket, but because my meeting ran late, I am drinking diet Pepsi.

Rebecca: Oh, John. [LAUGHTER]

John: I think it’s only the second time in the podcast I haven’t been drinking tea, so

David: I won’t take it personally. [LAUGHTER]

John: I have it here. In fact, it was a tea that was given to us by one of our listeners in France, but I’ll save that for next time. [LAUGHTER]

Rebecca: So we invited you here today to discuss one classroom at a time. Can you tell us the origin story of the book?

David: Sure, back in probably 2019 I was working for the Center for Advancement of Teaching at Temple University. And as part of that job, I was doing a lot of reading of pedagogy research, and I was, of course, coming across a lot of research on ways to close achievement gaps within the college classroom. There was a lot of work being done on how to help marginalized students succeed. And it struck me as I was reading all this that I wasn’t seeing this sort of knowledge base being applied in the work of DEI offices across the country. It was a kind of high time for DEI offices. There was a lot of action, particularly starting in 2020. Universities, responding to Black Lives Matter and responding to a lot of activism, looking to reform universities, and so DEI offices were doing a lot to try to change the cultures within their institutions. What I wasn’t seeing was DEI offices doing really anything to change how professors teach. And that sort of contrast, looking at this sort of growing base of knowledge that the way that we teach can actually change student outcomes versus the part of our universities sort of devoted to remedying the inequities in student outcomes, sort of ignoring that. That was the kind of conundrum that started my research and really got me thinking about how can I close this gap, how can I communicate with the people who need to hear what they can do to help their marginalized students succeed?

John: Colleges have done a lot to recruit a more diverse student base, and we know that education can be a really effective way of escaping from poverty, but has that been as successful for the marginalized students that you’ve mentioned as it had been for earlier cohorts of students?

David: Absolutely not, no. So we still have really striking gaps, certainly the sort of more famous gaps that we know are between white students and black and brown students, where the gaps in graduation rate are essentially stagnant for the past 30 years, but similarly stubborn gaps exist between well off students and economically insecure students. If you look at students from the top family income quartile, 69% of them graduate within six years. That number for the lowest quartile is 26%. First-gen students are twice as likely to drop out within the first three years as their continuing generation peers. These are things that we know about, but there’s also a lot of research that suggests, not only are we not closing these gaps, we may be making them worse, which is kind of shocking to think about, but there are studies that look at the performance of marginalized students and control for pre-college characteristics like high school quality or pre-college academic performance, and find that they say low-income students still perform worse than you would expect and perform worse than their more well off peers. So I still think there’s lots that we can do, and it’s not for lack of trying, but it is, I think, lack of trying to influence what happens in classrooms.

Rebecca: So you talk a little bit about marginalized students entering into college, and we also know that a lot of these students have a lot of social inequities that impact them before they arrive at our institutions. The focus of your book, though, is, of course, on what happens in the classroom. Can you talk a little bit about why you decided to focus on in the classroom instead of what happens before?

David: Yeah, so part of that is that point that I just made, that I do think that there are things that a lot of colleges are doing that are actually making inequities worse, but the main reason is that in my work, I write to faculty members, I write to professors, and so my focus is really trying to be practical. What can we do? It would not make sense for me to advise professors to put their focus on housing policy or put their focus on ending racism. We know that most of the inequality that we confront in our classrooms comes from far afield of our classrooms, that our students are coming to us from really disparate backgrounds. They have all sorts of things going on in their lives, and most of the causes of the inequality that we see we can’t do anything about. And so that’s really dispiriting. So I wanted to sort of look at, well, what can we do? What are the things that we can change in how we teach that might actually change the trajectory of our students? I do think that most professors are hoping to transform their students’ lives, even if that’s a sort of modest transformation, of transforming the way they see their subject, or something more capacious, of transforming the course of their lives. I do think that we’re hoping to change our students for the better, and so thinking of, well, we can’t get to the root of these problems, but there are things that we can do. I think that really helped me sort of focus on what to write about and what to promote in the book.

Rebecca: I know it can be really frustrating to faculty to always talk at a higher level of like, what are all the underlying causes, but having something actionable [LAUGHTER] is really helpful.

David: Exactly.

John: And when we have students in our classroom, we have to deal with the students we have. We can’t go back and undo their past experiences with education and inequality and so forth. So we don’t want to ignore the students that we’re currently dealing with. And in the first chapter of your book, you call it imaginary students and imaginary classrooms. What are some of the ways in which faculty preconceptions differ from the reality they experience in classrooms, and what causes this disconnect between faculty expectations and the actual reality they’re working with

David: The broad strokes of the imaginary students problem, as I think of it, is that most of us imagine our students to be more privileged than they are. That’s the sort of broad thing. There’s lots of specifics into that, but generally, our students are worse off economically, aren’t as white as we think they are, or will be before we meet them, have all sorts of aspects of their identity that make their path through life trickier than what we imagine they’ll be. There’s lots of reasons for this. One of the sort of more, I think, persuasive things that I came across in trying to figure out why we have this kind of disconnect is the idea that within the sort of hierarchy of universities and what we think of as university quality, but maybe we should better think of it as university prestige. Almost every professor in this country teaches at an institution lower on the totem pole than where they were trained. It’s the nature of our industry that you get a PhD, and then you end up getting a job, usually somewhere with less prestige than your graduate institution. Only a small proportion of American colleges and universities offer doctorates. This is one part of it. What this means is that to the extent that professors are trained how to teach, they’re trained on a more privileged sub-population of college students than the ones they actually teach. So that’s one big issue. Another big issue is that for the most part, we don’t train professors to teach. This was, of course, the subject of my last book, The Missing Course. And so what this means, practically, is that I teach very much like my professors taught, because I learned by watching them, and they, of course, teach by the way their professors taught, but my professors taught a student body that was far more privileged than our student body. Now I think it’s easy to forget the sort of diversification of the American higher education system is actually a really recent phenomenon, as late as 1990, which…I don’t know about you, but I remember 1990… 8 out of 10 American college students were white. Right now, that’s 55% and dropping. And so the sort of our sense of what a college student is and what a college student can do is sort of based on an earlier version of who college students were. And so this comes out in all sorts of ways. One of the sort of more visible ways that we see this disconnect is in the amount of time we expect students to be able to put to our classes. And I can sort of feel every faculty member that’s listening to this nod about this. Because everyone is concerned about students not reading as much, not devoting as much time to their studies as possible. My students work 20, 30, sometimes 40 hours a week on top of being full-time students. An astonishing number of my students take seven courses a semester. Many of them have family members they take care of, many of them actually volunteer. They’re very, very busy. And when we have surveys of how students spend their time, typically, although we expect them to spend two hours outside of class for every one credit hour in class, the surveys suggest that it’s about half that that students spend, on average, about one hour outside of class doing schoolwork for every credit hour they take. Now I’m not suggesting that we lower our standards or even that we assign less work, but we’re not going to help our students succeed if we don’t acknowledge the reality that they don’t look like what we expect them to. So that’s one of the more visible ways that our students are kind of having more difficult lives, to put it bluntly, than what we may expect them to have.

Rebecca: Can you talk a little bit about or maybe provide an example of a way that a faculty member can support students that have all these tugs on their time and attention?

David: Yeah, well, a couple of things. The first thing that I always try to do is acknowledge it. I do think that we can actually achieve a lot by letting students know that we understand that we are one important thing among many in their lives, and if we don’t treat them like our thing is the most important thing, and they have nothing else weighing on their time, we can sort of get to a better level of communication with them, where I can make the case to them that doing work for my class is going to be valuable to them. So that’s the sort of the case, or the psychological approach you can take. The other thing that I think is, like the easiest thing to do, it’s not that easy, is really focus on taking advantage of class time. Like, I don’t know what many of my students do outside of the classroom. That is their lives. That is their time. And they may have quite different and unequal circumstances affecting the amount of time and attention they can give to the work that I want them to do. I do know that they have to come to class, and so this isn’t me saying get rid of homework, but I’m much more aware of using class time to have students do the work that I want them to do. I no longer think it’s a responsible thing to just lecture at students and give them information. I want to take advantage of them being together, of being in a social environment where they can do work with my guidance and with the feedback of myself and their peers. So that’s one thing that I really think about when thinking about the inequalities of time and attention that we see.

John: Marginalized students often experience some degree of imposter syndrome or stereotype threat. What are some strategies we can do to break that down to create a better sense of belonging for all of our students?

David: Sure, this is one of the most well established psychological barriers that anyone that faces in academic domains, stereotype threat, the sort of concern that you may be the target of a negative stereotype, consumes part of the brain and takes away cognitive resources from the important intellectual work we hope students will do. So, one of the sort of most effective broad strategies we can put into place to combat stereotype threat is inviting students to share a broader part of their lives in our classes. One of the things that we know is that students who suffer from or who are targets of stereotypes around academic performances, those stereotypes can be mitigated if students feel that they’re not just their academic selves in the class. If students are reminded that they are not just students, but sisters and brothers and children of parents, that they are friends, that they are soccer players, that they are interested in crocheting, whatever it is, they’ll have a broader base of self integrity, of self confidence to fend off stereotypes. It’s not that they’re going to stop understanding that they might be stereotyped. It’s going to have less power because they’re not just going to see themselves as students within their classes. And a lot of how students see themselves within our classes is based on how they think we see them. So if they believe that we as professors see them as more than just their academic performance, they’ll be more likely to have that broad base to work from. So part of that is conveying an understanding that students have a lot going on in their lives, but also there’s lots of little things you can do to invite students to share parts of their lives in class. I do this thing that I know a lot of professors do, that I call question roll, where to start the class. I always ask students a question, and everyone has to answer it. And for me, this question almost always has nothing to do with what we’re going to talk about in class, and it is a no stakes, no wrong answers. Type of question I’ll ask, what’s the first thing you wanted to be when you grew up as a kid? What’s the best thing to eat for lunch in Iowa City? What’s the best fruit? There’s a lot of food related ones, but it’s a way to ease students into class, get them talking before there’s any stakes, but also, in a kind of subtle way, it allows them to share who they are, without them even sort of realizing that that’s what they’re doing. And what I’ll find is that I start every class with this, and that if I ever forget to do it, my students are completely up in arms and like they cannot imagine starting class without doing question roll if I didn’t ask my question. So they really get into it, even though at the beginning of the semester, they’ll think it’s silly and they’ll resist answering questions. It kind of lays down that precedent that in this class, yes, we’re going to do hard work. Yes, we’re going to try to understand difficult concepts, but we’re all people coming from various places and that we’re going to have a more successful time if we don’t deny those parts of ourselves. So I really sort of believe in this sort of broad strategy of trying to invite students in, invite more parts of students. That, to me, is the kind of subtle thing, or a broad thing that can show itself in lots of different ways throughout a semester, but I do think that if we can think about part of our job as inviting students to share parts of their selves that may not be obvious to them as relevant to their academic selves, that we can really help to mitigate stereotype threat for them.

Rebecca: One of the things that we’ve talked about on many episodes of Tea for Teaching is growth mindset, and that’s something that I know you cover in your book as well. Can you discuss some strategies that help nurture a growth mindset in our students?

David: Sure, one of the more interesting things I learned in doing the work for this book, I of course, had read a lot about growth mindset, and I’m a parent, so I understand all the research into the encouragement of a growth mindset in individuals, but one of the things that I saw is that a lot of the big studies that look at the effects of promoting a growth mindset in the students, the results aren’t as good when the environment students are in work against the growth mindset. So when their peers have a fixed mindset, and/or when there’s a school culture that has a fixed mindset, any promotion of a growth mindset within an individual is kind of blunted, which makes a lot of sense to me. And so what I hope to do in the chapter I have on growth mindset is move away from the idea of growth mindset as sort of teaching students that their brain is a muscle. I think there’s a kind of limitation to sort of telling students to have a growth mindset, and we should focus more on the signals we send to students about the environment of our classrooms. That much more important is looking closely at the way that we do things in our courses and asking ourselves, “Is this focused on student growth, or is this focused on sorting out the better students from the worst students?” So I think about how we talk to students in our syllabi, how we literally talk to students in classes. Are we focused on persuading them that we’re working for them, that the course is designed to help them grow, rather than persuading them the course is going to root out the people who don’t have it, or look to your left, look to your right, one of you won’t be here, or even sort of the purposes of assessment. If we can explain to students that assessment is really important for teachers to understand how students are doing so that we can help them better. Students generally assume, and a lot of professors talk about it like this, that assessment is to sort out whether they know it or not, to give them a grade. And of course, that’s part of what we do, but to me, that takes a back seat to the formative aspect of assessment. The main purpose of assessment, for me, is to see how students are doing, because I want to help them get better. So those kind of more sort of environmental aspects of a class, I think, make a bigger difference in promoting growth mindset than talking about it directly and promoting it to students a sort of individual version of that, one of the sort of strategies that I think goes along with this idea of a growth mindset culture, is something called wise feedback. Came from research by Jeffrey Cohen and his colleagues that looks at particularly how we give feedback to students on their work. They looked at student writing, but I think it can be for any kind of student work. And essentially, wise feedback has three aspects, where you start by invoking high standards. You sort of say, I’m giving you this feedback because I have very high standards for you, either because of this class is really difficult and hard and I’m trying to bring you to a high level, or because I believe that you’re capable of meeting these things, following that invocation of high standards always has to be encouragement. So I’m giving this feedback because I have very high standards, and I know that you can get there, that you can work on it, and then you sort of fill out that encouragement, or you prove that encouragement by giving specific guidance as to what students can do. So most of us, I worry, have been sort of taught by experience and trained to give feedback to justify our grade. I think of particularly the early career instructors I work with, who are very concerned with, for good reason, being challenged about grades, and so their feedback they give to students on paper, essentially, is, here’s why I’m giving you the B minus. Instead, if we think about this kind of growth mindset approach to feedback, here’s where I think you can get, here’s why I believe you can do it, here’s how you can get there. I think that’s a much more effective way to get feedback, where you’re actually teaching through your feedback.

John: You just noted that one of the issues is that it’s not just something you can do in your class with students or encourage them to have a growth mindset if that’s not what they’re observing, and one of the studies you cite is a study done by Elizabeth Canning and colleagues, who looked at the impact of faculty mindset on student learning outcomes. Could you talk a little bit about that study?

David: An amazing study they looked at science professors at a big midwest University, and I think they surveyed all these faculty members about their mindsets, not their students mindsets, but the faculty members mindsets. And they found that the faculty members with a fixed mindset had much larger achievement gaps in their classes than the faculty mindsets with a growth mindset. This was independent of faculty identity, by the way. So this was even the case for faculty with marginalized identities themselves. So it seems that, at least as I interpret it, that our students are taking cues from us a lot of the time about what’s expected of them and what the course is about. And so if we have a growth mindset, if we come at the world with a sort of theory of mind that people can improve, that people can get better with practice. Our students will notice that, and they’ll take what we tell them in a constructive way, in a way that they’ll actually work at something. If they suspect from the way we talk, from the way we carry ourselves, from the way we structure our courses, that we actually have a fixed mindset, that we believe that generally talent is doled out somewhere, and either you have it or you don’t, they’ll get the message that when they struggle early on in a semester, that there’s essentially not much they can do. And so I do think it really matters how we talk about our subjects, classes, how we talk about our disciplines, how we talk about what student work is for. There’s been really interesting research done on the concept of brilliance, and certain disciplines value brilliance in their fields. Philosophy is one that comes to mind a lot, that if you survey faculty members about what it takes to succeed in this field, philosophy and some other fields, for sure, rank being brilliant really high. You need to really be smart to do well in this class. Well, research has shown that those disciplines that value brilliance most highly have the biggest gaps between privileged students and marginalized students in their fields; they have the fewest black PhDs, for example, the fewest women PhDs. And so how we think about what it takes to succeed in our field really matters to students, and whether we tell them it explicitly or not, it comes across to them.

Rebecca: So we’ve talked about a few different challenges related to inequity that our students face, and your book explores many others. Can you talk about a few more examples of strategies that can be used to promote more equity and student success?

David: One of the sort of best supported strategies for what certainly used to be called inclusive teaching, I don’t know if people still use that phrase, is structure. There were a couple of really huge, really sort of ironclad surveys about the inclusion of structure into large lecture classes, and how that helped to narrow gaps that were really, really stubborn, and nobody seems to know what structure is, so I’ll explain it a little bit. Structure in the context of educational research is really just having students do stuff. It’s the opposite of a lecture, where all students have to do is sit and listen to a lecture. Structure is where you make students answer questions before the lecture, where you put them in groups and talk about the concept, where you do a survey in class and have students respond to it, where you have students do writing in class. It’s structuring class time so that students have things to do for their learning. And so we know that that is really effective, particularly for marginalized students. One of the reasons why this helps is because privileged students need less from us than marginalized students. One thing that privileged students have that marginalized students don’t have is a positive experience with school. They like school much more than marginalized students do. They’ve had a good experience. They know how to be good students… I’m speaking very broadly, of course… but on the whole, and they have more resources to help them with that. And so a class period where all students have to do is sit and take notes and do the work themselves, is going to favor those students who are good at being students, and it’s going to disadvantage those students who have had a less positive experience with school, who have fewer resources to help them out, with less time to do the work. So the more that we can structure class time is what I was talking about, taking advantage of class time, the more that we can help those students. I’ve also sort of been convinced that the best kind of structure is transparent and predictable. Transparency really helps students for lots of reasons. I think part of it is that growth mindset piece, that if we explain to students why we’re doing what we’re doing, we will most likely persuade them that what we’re doing is to help them learn, which we can’t take for granted that they believe. And the predictability piece, I think, is really interesting. There’s been really, I think, provocative and powerful research done on the value of taking high-stakes exams, and instead of giving, say, two or three exams over the course of semester, dividing up the points you’d give to that and giving students weekly exams, weekly quizzes, and where you ask about the same material, you just do it more often. This strategy seems to really help economically insecure students, and there’s some sort of disagreement as to why this helps, but one of the reasons why I think it helps is that economically insecure students are used to and good at focusing on pressing concerns. We know a lot about how economically insecure students struggle with long-term planning. What they’re good at is short-term planning. Living in near poverty means that you have to focus on pressing needs, because it’s a life of instability and scarcity. And so if the task is study for this quiz on Thursday rather than study for an exam next month, we’re going to help those students who have fewer resources to do that kind of long-term planning, the long term thinking that is involved in preparing for a midterm or an exam in a month or two. So thinking of our structure as, yes, having students do stuff, but wherever possible, make it transparent, so that students always know why we’re asking them to do the work we’re asking them to do, and if possible, predictable, so students can sort of count on our classes as being a reliable source of support and help in a world that is less than reliable for them.

John: So one of the things your book addresses that’s often ignored in many books about effective teaching is a focus on student disability. Can you talk a little bit about this chapter and some recommendations on what institutions and what faculty can do to help create a more supportive environment for students with disabilities?

David: It’s one of my favorite parts of the book, partly because I learned a lot, and so we know that disabled students struggle in our institutions, that they graduate at a much lower rate than their able bodied peers, and that the numbers we do have about their success are probably under selling the problem, because something close to a half to 1/3 of students with disabilities actually report their disability to their institution. So we know that plenty of students, even plenty of students who get institutional support in high school, aren’t telling their institutions in college, and so aren’t getting the support they need, and aren’t getting recorded in these studies. What I did in the course of my research was I kind of looked at the history of disabled students in the academy, and I found, probably unsurprisingly, that the Academy had to be sort of dragged kicking and screaming to care of and educate disabled students. It was only by force of law in the 1970s that American institutions of higher education began admitting disabled students in large numbers and admitting them into mainstream classrooms. But going over that history, which was of course, also the history of the creation of Student Disability Services offices and the accommodation system really made me think of how we take for granted this system that we really shouldn’t accept as being the way things should be. Essentially American colleges and universities were told that there was this new population of students with different needs coming into the academy, and that they had a mandate to give them as good an education as everybody else, and that was an opportunity to tell professors in particular, look, you’re going to get a lot of new students with different needs. Maybe you should change the way you teach. Maybe you should change the way that you approach your students, because your students are going to have some different needs. We didn’t do that. We didn’t do that at all. We didn’t touch the center of our institutions at all, in terms of what I think of as the center of our institutions, our classrooms. Instead, we created an office on the margins of our institutions, and a system that too often allows professors to change very little about how they teach. In fact, seems designed to allow you and I to change very little about how we teach, and even if we look at the language that universities use around accommodations, it very much is about students have a right to an accommodation, but only if it doesn’t interrupt the educational standards, are very often the way they’re phrased, and I just don’t understand what educational standards could be if they’re not helping all of our students learn. And so this idea that we can help certain students, but only if it doesn’t interfere with some vague sense of standard that is unconnected with helping our students that I just don’t understand. And so I really want faculty members to sort of rethink how they approach a class before they meet their students. We very often think of our disabled students as an exception, as something that comes after the fact. We meet our students, we tell them the syllabus, we tell them the way it’s going to be, and then you start to meet some disabled students who say, by the way, I have an accommodation request, and you make an exception for them. So I’m very much drawn to, of course, Universal Design for Learning, which is, of course, a long time, broad approach to teaching, it comes from many disability activists, that seeks to, before we meet our students, design our classes so they’ll work for everybody. This is an ideal. It’s not easy to do, but it’s the right approach, rather than pretending that all of our students are able bodied and then being surprised every time that we get X number of disabled students asking for a change. So I go into a lot more detail in the book, but that’s one of the reasons why I love writing despite how much I hate writing, is that sometimes you can learn something. Is that actually doing this research really opened my eyes to kind of what we take for granted about the place of disabled students on campus and how the system seems set up to cast them as exceptions. In my opinion, that underlies a lot of their struggles to succeed.

Rebecca: It’ll be interesting to see how the updated regulations to Title II of the ADA, which addresses public institutions, helps move this work along, because it does require this proactive approach around access, especially around digital technology.

David: Yeah, I don’t have high hopes, but I do have hopes.

Rebecca: So we focus a lot on in-person classes. Can you talk a little bit about the relationship of the contents of your book to online classes.

David: The reason why I mostly address in-person classes is because that’s most of my experience. I am skeptical of a lot of online education. I know that there’s a lot of people who’ve done really great work, and there’s a sense in which sometimes that online educators have had to focus on some of these issues before people in person have had to, particularly around generating good community, where you sort of have to work harder. I do hope that all the principles that I advance will work in sort of any classroom. I just think that we do faculty and students a disservice if we pretend that online education isn’t harder. I think it’s harder. I do think that we are doing people work, care work, and that good teaching has to do with forming relationships with our students and helping them as human beings. I used to have this joke when I worked for a teaching center when people would come in for advice about their teaching. I’d say half jokingly, all right, I want you to imagine that this is your student, and you’re their teacher, and you’re trying to help them. I do think that sometimes we sort of get away from the idea that these are people that we have relationships with, they’re professional relationships, they’re educational relationships, they’re relationships. I think that that relationship is harder to see in an online environment, at least it is for me, and so it takes more work to nurture and make work. It certainly can work, but it’s harder.

Rebecca: Challenging, both for the students and for the faculty. [LAUGHTER] It goes both ways.

John: We always end with the question: what’s next?

David: Well, what’s next for me is, I’ve just been recently made Director of Programming at Iowa called Gen Ed. Lit is what we call ti, general education literature. It’s a class offered by the English department that every undergrad at Iowa, except for English majors, has to take. So about 3000 students every year take it, 150 sections, something like 60 or 70 instructors. Most of them are graduate instructors, and my role is I oversee this course, and I’m a supervisor of all of these instructors. So I took the position because I’m really passionate about training new instructors and helping people learn how to teach better. And so for me, it’s an opportunity to put a lot of the ideas that I’ve been thinking about and writing about for years into practice with people who are actually on the front lines, which is a terrible metaphor, but I’ll use it anyway. But teaching our undergrads, and in particular in this course, teaching students who, for the most part, haven’t chosen to be in the class, which is, as you know, one of the more challenging teaching challenges that we face. And so I’m really excited about helping new instructors find their feet and helping figure out, particularly at this time, where everyone is worried about AI, helping to figure out how to teach literary reading skills to a generation that I think could really benefit from developing them.

John: And a generation that spends much less time reading than prior generations. So it’s a nice challenge to be addressing and working on it, and I hope it’s successful, and maybe, if so, you can share that more broadly so we can all improve this.

Rebecca: Yeah, definitely sounds like a challenge that might keep you busy for a little bit anyway. [LAUGHTER] Well, thanks again for joining us and sharing your work.

David: Well, it’s been my pleasure. Thank you so much for the work that you do and for talking with me today.

John: Thank you. We’re looking forward to future conversations with you.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

John: Editing assistance provided by Madison Lee.

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414. Federal Policy Impacts Education

The U.S. higher education system has been a primary source of research that fuels innovation in science and industry, provides students from low-income communities opportunity to escape from poverty, and enriches the lives of graduates. In this episode, Rebecca Winthrop joins us to discuss how changes in federal policy are affecting the U.S. educational system and, ultimately, our society.

Rebecca is a senior fellow and director of the Center for Universal Education at the Brookings Institution, where her research focuses on education globally. Rebecca leads the Brookings Global Task Force on AI in Education and co-leads the Family Engagement in Education Network. In addition to her work with many other global education initiatives, Rebecca has served as the U.N. Secretary General’s Global Education First Initiative’s Technical Advisory Group and served as co-lead for the Learning Metrics Task Force with the UNESCO Institute of Statistics. Rebecca is also a lecturer at Georgetown University and, with Jenny Anderson, the co-author of The Disengaged Teen: Helping Kids Learn Better, Feel Better, and Live Better.

Show Notes

Transcript

John: The U.S. higher education system has been a primary source of research that fuels innovation in science and industry, provides students from low-income communities opportunity to escape from poverty, and enriches the lives of graduates. In this episode, we explore how changes in federal policy are affecting the U.S. educational system and, ultimately, our society.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

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John: Our guest today is Rebecca Winthrop. She is a senior fellow and director of the Center for Universal Education at the Brookings Institution, where her research focuses on education globally. Rebecca leads the Brookings Global Task Force on AI in Education and co-leads the Family Engagement in Education Network. In addition to her work with many other global education initiatives, Rebecca has served as the U.N. Secretary General’s Global Education First Initiative’s Technical Advisory Group and served as co-lead for the Learning Metrics Task Force with the UNESCO Institute of Statistics. Rebecca is also a lecturer at Georgetown University and, with Jenny Anderson, the co-author of The Disengaged Teen: Helping Kids Learn Better, Feel Better, and Live Better, which we talked about on an earlier episode of the podcast. Welcome back, Rebecca.

Rebecca W.: Lovely to be here. Thanks.

Rebecca: Today’s teas are: Rebecca, are you drinking any tea today?

Rebecca W.: I’m not drinking any tea because I’m at the office, beavering away, and I have a cup of water next to me. But this morning, I had a turmeric chai tea, which was delicious.

Rebecca: That sounds delightful.

Rebecca W.: … and ostensibly good for me and my immune system. [LAUGHTER] We’ll see.

John: I have a Tea Forte black currant tea today.

Rebecca W.: Oh, yum, black currant.

Rebecca: I have a English afternoon, because I need some energy. [LAUGHTER]

Rebecca W.: Oh, that sounds right. It is the afternoon when we’re recording, post lunch.

Rebecca: Need a little boost. [LAUGHTER]

John: We’ve invited you here today to discuss the rather dramatic changes that have occurred in the federal government’s relationship to U.S. education institutions at all levels. In a February 26, 2025 Brookings Commentary that you co-authored with Emily Markovich Morris and Sweta Shaw, you argue that this administration’s policies at the very beginning of the administration were already beginning to weaken the United States global competitive edge through its dramatic cuts to the US Department of Education, USAID and federal grants that support education. Let’s begin with the cuts to the Department of Education. What have been some of the consequences of the funding and staffing cuts at the U.S. Department of Education?

Rebecca W.: Well, the big picture that I’m most worried about is the U.S. federal government, with all of our tax dollars, who are US taxpayers, not necessarily even citizens, non-citizens pay taxes, plenty of them… have traditionally invested a lot in research and development, which is educational, enterprise and learning, and we have been for many years, and I have to say I have been very proud myself, as an American born here and raised here, of being a beacon of inquiry, investigation, creativity, innovation that is powered by our education system. Yes, our K-12 is a feeder, but especially our higher education system, it’s long been seen as one of the best in the world, and that is really undercut by, I would say, a very, very chaotic and not well organized sort of plan of sort of undermining the programs in closing or shuttering many of the offices in the Department of Education, and it’s been fascinating to see. It has just been very chaotic. So for example, early on, the Department of Ed’s Office of Technology was closed, and then shortly thereafter, an executive order came out saying that we should push technology into schools. And oops, the Department of Education, who actually that team was probably the team who knew how to do it well, weren’t involved because they were disbanded. It went to other sources. So I’m not sure there is some master grand plan. Of course, there is the Heritage Foundation’s blueprint, which is fairly high level, but there’s a lot of big things in there, but I think that the general approach is to burn the house down. And I think the goal of burning the house down is to try to then come and rebuild something else in a likeness in which the new Trump administration wants, or perhaps it’s the Heritage Foundation, because much of what they’re doing is out of that, you know, has some other vision of what they want to see. And it worries me that education, sort of an engine of R and D and creativity across many institutions, if you think about Silicon Valley like that came out of government money and Defense Department money and really laying the architecture and building the platform for a lot of those innovations that we all use today, and I just think that it’s undercutting our competitiveness, our innovative edge. Certainly people are going to be going elsewhere. You’ve got other countries that are just pleased to bits to attract talent, students, professors. You’ve got Macron of France saying, “Choose France.” And frankly, we’ll get into this, I’m sure, but globally, it’s China who really stands to benefit as the US backs away from its investing in its own R&D and human capital development internally, as well as globally.

Rebecca: As you’re talking about all these various pieces of institutions getting shut down, how does this impact students? What students are most affected by funding cuts and departmental cuts.

Rebecca W.: You’re talking about U.S. Department of Education, I think, but we can also talk globally. A lot of the U.S. Department of Education funding, which is again federal tax dollars that largely went to equity. So it’s really a transfer from rich [LAUGHTER] Americans to poorer Americans. In many ways, it was a transfer from blue states to red states, and that is probably going to be maintained in some way, shape, or form. And then there’s, broadly speaking, the support to higher education, again, equity… It’s helping kids without a lot of financial resources get to college, Pell grants and all that. And then there’s the data piece. Information is power, and one of the first things they’ve done is sort of actually take away a lot of data and some of the ability to sort of track outcomes. So the argument is, “No, don’t worry. These things will stay alive in other places and forms in other parts of the federal government bureaucracy.” Now, a number of programs have been shut down, that would normally have been continued, things like community schools, et cetera, and all of those are really heavily focused on equity, and the kids that are the farthest left behind.

John: Along those lines, we’ve already been seeing a decline in student performance on standardized test scores that had been going on for quite a while, but became much worse during the pandemic, and most of the solutions for this that are proposed involve spending more resources on education, rather than less. With some of the cutbacks here, is it going to be possible to work very effectively to reverse some of that downward trend that we’ve been seeing in K through 12 education?

Rebecca W.: Well, I think many, many school districts across the country are really worried about a fiscal cliff. But it’s not by any means, just the U.S. Department of Education. Actually, the U.S. Federal Department of Education did not provide very much money. It was important, it was strategic, it had R and D elements, etc. But it wasn’t like all school districts across the country are bankrolled by the federal government’s Department of Ed, [LAUGHTER] so it’s a small portion financially. So that is a piece, and certainly the process of sort of uncertainty of, “Will we have a budget? Won’t we have a budget?” There’s been a lot of, “Oh, you have your budget,” or “We’ve awarded your contract. Oh, never mind. We’re not going to spend the money.” I mean, it’s incredibly poorly managed and chaotic and uncertain and amateur, really. That piece has caused a lot of uncertainty with the small federal money that does get distributed around for school districts. School districts are nervous about spending money because they don’t know what they’re going to have in the next year or two. So that’s one reason, but there are other forces and reasons. One of them are big demographic shifts. There’s just less kids, and we fund often per pupil. And so we’re going to have to think about how to get economies of scale if you have more and more buildings that are less and less full [LAUGHTER] as time goes on. And then another sort of worry and cause of this fiscal cliff is the support that had come because of Covid. The extra support to schools and kids in the education sector at local level is drying up, that had come sort of under the Biden administration. So there’s a mix of reasons that is by no means only the federal government sort of chaos at the federal level, but the chaos does lead to uncertainty. If you’re a school leader or a district leader, you don’t exactly know what’s in your budget next year. You’re not going to spend the money. It makes it a very hard operating environment.

Rebecca: The lack of knowledge of funds, as well as lack of other data available, makes it really hard to make all kinds of decisions or to look into different pieces of information and understand what’s happening in some cases. Can you talk a little bit about whether or not the cuts in the Department of Education will result in less data being collected, and how that’s going to harm our system,

Rebecca W.: We’ll see where things ultimately pan out. But IES, which is an important function in the U.S. Department of Education, has traditionally held a wide variety of data that we all need as researchers, those of us in higher education and research use these databases, but it’s not just for researchers to write papers and get journal articles. The real reason the data is important is so the leaders and the people doing the work, and those of us who are helping and advising the leaders have an informed vision of what’s happening, and can make good decisions about where to spend money, what types of things should be done, what works, how kids are doing, who needs help, who doesn’t, etc. So that’s a worry.

John: And one of the main uses of that data was to see how educational outcomes differed by income, by race…

Rebecca W.: …and by geography, by rural versus urban. I’ve interrupted you, John, but there’s plenty of rural district leaders and principals and caring people who are really concerned that they’re going to be left out in the cold.

John: One of my concerns is that they’re going to stop collecting data on those important issues because of their attempts to downplay diversity, equity, and inclusion, and one of the good ways to move that issue aside is just not make data available on all those issues.

Rebecca W.: Yes, it is a strategy that I’ve seen employed in other moments of time with other leaders and countries we might not want to live in. If you remove the data, it doesn’t actually remove the problem. [LAUGHTER] It just makes it a lot harder to track and have accountability.

John: And just a few weeks ago, we saw a satellite being crashed because it was being used to collect weather data that they no longer wanted to collect. And we had that whole issue with the BLS Commissioner being removed because the administration did not like the data on employment trends.

Rebecca W.: Yes, it’s very, very worse, and from anyone in higher education, anyone working in education, the core of education is knowledge and insight and illumination. The opposite of learning and education is delusion and confusion, [LAUGHTER] and that’s not what we want in education, and removing data doesn’t change the actual facts on the ground. It just makes it harder to really understand what is happening and to be able to have healthy debates about best ways to proceed forward.

Rebecca: USAID, an agency that long had bipartisan support, was effectively shut down at the start of the administration, and you noted in your blog post that roughly 85 countries received support for educational programs through USAID. What types of programs were supported, and how expensive were they? What are these impacts?

Rebecca W.: First of all, the USAID budget, in terms of size of the federal government budget, is tiny, teeny, tiny. I think probably just a couple Defense Department contracts make up the entire USAID budget. And what you get from investing in international development assistance is hugely beneficial to the United States foreign power, and frankly, our self interest. Now USAID, The mission is very much to serve others in other parts of the country, but the USAID has always doled out its funding in a way that was incredibly self serving. So we spent a ton of money through USAID in Pakistan when we were fighting the war in Afghanistan, for example. There’s always been foreign policy interests and priorities closely aligned with our development assistance. Now it is largely in countries around the world that are low income, or perhaps middle income. The way USAID doled out its money, if you had put like the poorest kids to the richest kids, it wouldn’t have all made linear sense. It’s not like the poorest countries [LAUGHTER] got the most, etc. So there’s always been a really strong soft power argument through diplomacy and development, which is usually considered in most countries around the world as the two legs of the stool that sit around with defense. as sort of defense, diplomacy and development as sort of the three legs of the stool for how you interact in the globe and advocate for your national interest. Programs that USAID supported in education… again, it’s a tiny amount of money compared to the US budget, barely anything… but significant in terms of small countries in sub-Saharan Africa that have lots of minerals that the U.S. wants, remember, to help with our manufacturing, especially chips and technology. It’s not an insignificant amount for countries that are small and have themselves small budgets and have many kids who are out of school and not learning well. A lot of the support and money from USAID went to helping kids get to school, build schools, give them textbooks, and learn to read. That was a very large [LAUGHTER] part of the financial support, and of course, they did a wide range of other things too that were all worthy causes and really helped children around the world. And virtually, Republicans and Democrats alike, for years, have seen that when we helped other countries grow their human capital, if you want to use an economic term, they will be more productive themselves. They will purchase more U.S. goods. So it’s great for us to create more trading partners. And in fact, USAID had always heavily supported U.S. product exports [LAUGHTER] through its development assistance, food, school meals, and also just hunger programs… helping feed the world. USAID and other parts of the US government heavily bought U.S. agriculture, and it was a really important part for a lot of local farmers. So we get a lot out of foreign assistance through USAID. And in addition to all that, which sounds very, perhaps not aspirational or moral, but in addition to all that sort of benefits the U.S. gets, we get something that is incredibly hard to replicate, which is soft power. And I would say the Trump administration knows very well how to use hard power… are very effective at it, but they are missing entirely the soft power strategy and soft power is when you have development assistance programs, let’s say in sub-Saharan Africa, which is, by the way, going to house shortly here in the not too distant future, the majority of the world’s working age population and talent, [LAUGHTER] as the rest of the world gets older, U.S. companies are going to be interested in hiring [LAUGHTER] in sub-Saharan Africa, and they might want to be setting up shop, but that would have gone great with a foreign leader who might want to create a partnership with perhaps an overseas office or a company, until the Trump administration really abruptly, sort of pulled the funding. And I would say that some of the countries would be okay having less funding. It was just the way it was done, really rude, abrupt, not respectful. And those countries are thinking, “Hmm, China seems pretty nice,” because China just walked right into the vacuum we created. “Oh, rather than letting a U.S. company come and set up an office and recruit from our talent pool, etc., I think we’re going to have a partnership with China. And it could be higher ed partnership. It could be an Employment Partnership. It could be an infrastructure project partnership,” which is largely what they’ve been doing, and might have more favorable trading, including for minerals, with them. So it’s a big misstep in terms of thinking about US dominance, which is what the administration has said they care about.

John: And these cuts were made on the grounds of improving government efficiency, but it’s perhaps the most wasteful set of actions that I’ve ever seen or read about in the U.S. , because, as you mentioned, these things were cut off very abruptly. There was a lot of food that was just left to rot in warehouses and storage. And also you mentioned that historically, policies have often been tied to political interests, but for the first time, they had a chief economist there whose goal was to look at the most efficient way of improving economic development, Dean Karlan, who we’ve had as a guest on the podcast in the past. His research basically has been focused on coming up with the most efficient ways of achieving development goals, and he was implementing a lot more randomized controlled experiments evaluating the effectiveness of these programs, and all that just completely stopped. That’s really troubling.

Rebecca W.: I would agree with you, though, John, because I think the guise was government efficiency, but that wasn’t really the purpose. Because if it had been government efficiency, there is lots and lots of ways to make government more efficient, and in fact, we at Brookings have spent a lot of time suggesting ways to make our government institutions, which are very important, work better, more effective, faster, more efficient. Spend money on things that actually are shown to work versus not. And there are lots of ways to make government more efficient, and you would have had to go in and really look at what those are. And frankly, it could be across the board. It’s not that USAID was the only department that could do things better. Lots of government departments can do things better, but I don’t think that was the real goal. Because, frankly, the idea was, we’re going to be efficient, we’re going to spend more money. That’s was sort of the narrative. And the truth is, it was just cutting things that didn’t align ideologically, and then funding things… lots of money has been spent. If you look at the big, beautiful bill, I mean, the debt is higher than ever before. This is not fiscally conservative government by any means, and a lot of it is boosting majorly in anti-immigration policies, staffing up ICE and Department of Defense, absolutely, getting lots and lots of things, including contracts for Elon Musk’s company. So the narrative might have been this is about government efficiency, but if you really wanted to do that, you would have had to kind of study and go slower. What I saw was just putting money where you want stuff to go, and slashing and burning things you don’t like… it was basically the action.

Rebecca: One of the things you mentioned earlier is the global aging population, and where certain parts of the world have younger populations, and they have historically wanted to come to the United States to study and U.S. institutions have been trying to entice them to come, but we’re seeing a lot of actions from the government to slow that process down, revoking visas, making visa appointments nearly impossible to have, searching social media accounts and things like that. Can you talk a little bit about the current administration’s policies on international student enrollment and how that’s affected the enrollment and the future investment that sometimes those enrollees have in our country?

Rebecca W.: Well, higher education is a really big industry. There’s 1000s and 1000s of higher education institutions across the United States. It’s one of the wonderful things actually about the U.S.. We’re a big country, but there’s many pathways to higher education. We have a really robust community college system. So if you maybe don’t love high school and don’t do great, it’s not it, it’s not over for you. You have a second chance. I’ve always been extraordinarily proud of that, because many other countries that I visit don’t have that. You have to either get your act together and be brilliant in high school and then you’ll go into college, and if you don’t, that’s it for you. There’s no second chances. Higher education is itself a big part of the economy. And then, of course, higher education institutions bring a lot of livelihoods to the communities they’re in. Their students, they spend money, they go to restaurants, they need laundry machines, they have activities, not just the professors and teachers and educators who are there to teach students, but there’s a whole economy around them, and the U.S. has long been a sort of star attraction for foreign students, for countries around the world, in part because we have had such a deep, robust, innovative, sort of R and D engine, heavily powered through universities and a variety of higher education institutions, that there’s a lot of excitement and opportunities and very interesting new insights and discoveries being done in the United States in the higher education sector. And that for sure… I mean, I’ve had conversations with people around the globe… that sort of sparkle has faded rather quickly, [LAUGHTER] because again, as you say, there’s been a real clamp down on international students, revoking J visas, which are very hard to get. And I think again, what it does is just the students aren’t not going to college. All these students who would have come to the U.S. are not going to stay home and say, “Well, that’s it for me. I’m not going to pursue my studies and try to contribute and try to help solve society’s problems and invent something cool. I’m going to stay home.” They’re not doing that. They’re saying, “Oh, the US doesn’t want me. I think I’ll go elsewhere.” They’re going to Canada, they’re going to China, they’re going to Europe, even possibly India, Latin America. These are losses for the U.S.. They’re losses for higher education as a sector. And I think it’s very, very short sighted if the goal is American dominance and keeping U.S., and I keep saying, if this is the goal, I’m not sure that’s my personal goal. I’d rather us have a sort of co-equal, collaborative stance to try to have a better society, but there is a stated goal by this administration, to have America be number one. This is the wrong strategy to do that. It is absolutely reducing America’s glory, sparkle, brilliance, attraction, and going to be handing pretty much for free the competitive edge to some of the world’s brightest and best talent who are going to go elsewhere and boost the economies and insights and knowledge networks of other places in the world.

John: And in addition to the contribution these foreign students make while they’re in college, many of them stick around, and that’s particularly true in the STEM fields. And in terms of innovation. Immigrants account for a relatively large share of patent applications. What are some of the implications of limiting the number of top students coming to the US who have in the past played such a large role in innovation and economic growth in our economy?

Rebecca W.: This gets back to the previous point, and it’s specialized. We’re talking about tech companies. We’re talking about innovators. We’re talking about R and D, advanced robotics. This is the type of thing that you are talking about, John. Now, those companies are desperate always to hire talent. They’re always in a talent war. They’re going to have less talent, and they’re going to need to find talent elsewhere, in other parts of the world, where, as I said before, other parts of the world might not be so interested in U.S. companies or doing sort of collaborative work with U.S. entities, because soft power is real. When you’re mean to your neighbor and then you go ask to borrow a cup of sugar, they’re less likely to give it to you. I mean, it’s just as simple as that, it’s human nature.

Rebecca: So one of the other things that we’ve seen happening is the federal government targeting specific institutions like Harvard and Columbia, where they’re cutting federal funding, visa approvals and threatening termination of accreditation. What are the consequences of threats like these?

Rebecca W.: Well, it’s a very frankly standard practice. I’ve seen it happen, and I’ve worked in many countries around the world, the standard practice for leaders who really want to dominate and control with a very tight fist. The models I have of people who’ve gone after universities in the same way are authoritarian figures. So you can make your own judgment there, but when you go after universities and higher ed institutions, it’s usually for a couple of reasons. It’s like going after the press. It’s to dampen critical thought, and frankly, a lot of movements start with university students: the civil rights movement, the movement for the entire nation of Pakistan, [LAUGHTER] there’s a lot of sort of social movements that start with the university students. So it’s not just also the freedom of thought of the professors. It’s also sort of going after an entire institution that usually is known for new ideas and critique, and frankly, critique of any status quo, whichever political party exists, that’s almost the role of research and universities, is to look at what we have and say, “How can this be better? What isn’t working?” And I can’t think of a single time in history that there wasn’t something to critique at some point. So yeah, I think it’s a very straightforward, obvious strategy. You want less critique and you want less dissent, go after universities. And I would say to universities, don’t expect it to stop after one or two high profile cases. Most of the time, universities need to really band together and figure out what their approach is going to be collectively.

John: And we see some broader attacks on education and expertise and evidence in general, and that’s particularly troubling. One of the things economists have studied for quite a while is the impact of human capital investment, as you mentioned before, on economic development and research, going back to T.W. Schultz, to Gary Becker, and many other people have indicated that investment in education is one of the most important ways of encouraging economic development, and within a country, it’s one of the most effective ways of moving people out of poverty. And yet we’re seeing a general shift in public perceptions of higher ed, or education in general, where the public perception of the gains from higher ed had been falling pretty steadily for the last few years. And that’s kind of troubling. Why has this messaging which is so inconsistent with all the evidence, been so effective in changing public attitudes towards education.

Rebecca W.: So I’d be interested in your take too, because I see a couple of things mixing together. One is the runaway costs of higher education. So when parents, who are voters, [LAUGHTER] are doing the cost-benefit analysis of helping support their kid go get a college degree. So let’s talk about undergrad here. For a long time in this podcast, prior, we’ve been talking about really R and D and sort of graduate level, and really the sort of top-level research and innovation that comes from higher education institutions, but at a pure sort of undergraduate level, this cost of college is so burdensome. The fact that kids are coming out with undergraduate degrees and huge loans to try to repay in a job market where they can’t really sustain themselves and repay loans, I think, gives people a lot of pause. So I would put that very much on the shoulders of higher education themselves. That is something that a higher education sector needs to grapple with… should have addressed long ago… and it’s one of the reasons people are making the determination that it’s not worth it, because for many kids, it might not be. They might pay an arm and a leg and not actually get a super top quality experience and come out the other side, not markedly, massively better. Now, I would say, if they’re reasonable students, and they go to a reasonably good institution, they’re going to get a lot of benefits. We know that. But the other piece I think, and I think this is where we also can put this at the feet of the university and higher ed institutions to grapple with, is basically a runaway woke-ism that was frankly silly, [LAUGHTER] and there’s constant ridiculous stories of students in a classroom on Muslim art. I’m thinking of a particular case, I think it was in the Midwest, saying they were triggered by a picture of the Prophet Muhammad, and then the professor getting fired. And this is a class on Muslim art, and you don’t take the class. [LAUGHTER] So that’s really silly and ridiculous, and I think that is, at least in my experience teaching at Georgetown University, I never really saw that much of that. I think that these were sort of often the exceptions, but they are stupid, and it does also undermine freedom of thought and discussion, and people got pissed, rightly so, and they were used to create a narrative that our entire higher education institutions, or frankly, schools, were sort of overtaken by radical, woke ideologies. And I have to say, having visited many, many schools [LAUGHTER] for the work that Jenny and I did, maybe in some elite, private, sort of top of the line, suburb or urban schools, that might have been a problem. I did see that, but very, very rarely did I run into any, any of these issues that people were theoretically so worried about in just your run of the mill school in a rural community or an urban community in a sort of middle class or lower income neighborhood, very rarely. And also, I would say the same for my experiences, at least personal experiences, talking to students and visiting colleges at the higher ed level.

John: I think those cases were probably quite a bit the exception, that when you look at most courses, courses in computer science, classes in math, classes in science, classes in art and in general, just simply don’t address many of those sorts of cases that made it to Fox News and that got so widely disseminated. But going back to the other issue, the evidence that I’ve seen at least up until the last few years has been that the rate of return to a college education is still pretty much at historically high levels. Now that’s partly because college graduates do earn quite a bit more, but the other part of it is high school graduates and high school dropouts earn so much less today than they did 20 or 30 years ago, relatively. So for an average student, the gains to an education more than pay off. The place where the problems occur are for those students, and that’s a very large share of students who enter college but don’t graduate, but still leave with student debt. That’s a nationwide tragedy.

Rebecca W.: That is a very, very good point, and I’m glad you corrected me, because you’re totally right, and that’s what we have to guard against.

Rebecca: So we always wrap up by asking, what’s next?

Rebecca W.: Well, I’m really hoping that we start connecting with each other, and I mean that universities start banding together, schools start communicating [LAUGHTER] with each other and saying, “No, education is important.” Education, obviously, I work in it, and I’m deeply passionate. I think education makes a huge difference in your life trajectory. I also think it makes a huge difference in our societies. Education is not just about math and reading, it’s about how you learn to live with other people, and how can we, especially now in a polarized community, make sure that education is about forging bridges, connecting with others and solving real problems.

John: Well, thank you. It’s always great talking to you, and we hope we can have future conversations on these and other topics.

Rebecca W.: Lovely to talk to you both too. Take care.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on Apple podcasts or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

John: Editing assistance provided by Ryan Metzler.

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412. Higher Ed Instructional Design

Instructional designers have played an increasingly important role in supporting instruction in all modalities. In this episode, Safary Wa-Mbaleka and Gianina-Estera Petre join us to discuss a new resource describing effective instructional design practices in a global context.

Show Notes

  • Wa-Mbaleka; Chen, Baiyun; Petre, Gianini-Estera; and deNoyelles, Aimee (2025). The Sage Handbook of Higher Education Instructional Design. Sage.
  • Journal of Educational Studies
  • Petre, Gianina (2022). Training Pre-Service Teachers for Classroom Management through Study Groups.
  • UDL Guidelines
  • Means, B., Toyama, Y., Murphy, R., & Baki, M. (2013). The effectiveness of online and blended learning: A meta-analysis of the empirical literature. Teachers college record, 115(3), 1-47.
  • Showers, B. (1982). Transfer of Training: The Contribution of Coaching.
  • TILT Higher Ed
  • WCAG
  • Petre, G.E. (2025) ed.,. The Alphabet of Values. Stanborough Press.
  • Wa-Mbaleka, S., & Thomas, D. (2022). Qualitative Research in a Multilingual Setting: Principles and Strategies. In The SAGE Handbook of Qualitative Research in the Asian Context. SAGE Publications Ltd.

Transcript

John: Instructional designers have played an increasingly important role in supporting instruction in all modalities. In this episode, we discuss a new resource describing effective instructional design practices in a global context.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

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Rebecca: Our guests today are Safary Wa-Mbaleka and Gianina-Estera Petre. Safary is an associate faculty at University of Arizona Global Campus. He has authored and co-authored more than 60 scholarly journal articles and more than 30 books and book chapters. Gianina is an Associate Professor at Adventus University of Cernica, Romania. She is the Research Center Director and Editor-In-Chief of the Journal of Educational Studies. Safary and Gianina are two of the editors of The Sage Handbook of Higher Education Instructional Design, which was released in July 2025. Welcome, Gianina and welcome back, Safary.

Safary: Thank you. Glad to be back.

Gianina: Thank you.

John: Today’s teas are:… Safary, are you drinking tea?

Safary: I’m having water today. [LAUGHTER]

Rebecca: The foundation of tea. [LAUGHTER]

Safary: Yes. [LAUGHTER]

John: And Ginanina?

Gianina: Yes. Actually, I like drinking ginger tea. I think two hours ago I had one. I like tea, but also water.

John: Very nice. Ginger tea is one of my favorites, too.

Rebecca: It’s a good choice, for sure. I have Lady Grey this morning.

John: And I have spring cherry green tea.

Rebecca: So we invited you both here to discuss the Sage Handbook of Higher Education Instructional Design. Can you tell us about the origin story of this book?

Safary: Actually, I think, John and Rebecca, you’re part of the origin of this book, because when we had another podcast last year, you asked me the question, so what’s next? [LAUGHTER] And I said, I think we need to look into one of the dimensions and try to dig deeper into that. And as I was looking around, I quickly realized that instructional design is a big deal. And so that’s how it started. I talked to Gianina. I talked to two other colleagues who are co-editors, and we all agreed that, yeah, it was time to have a book on instructional design and specifically for higher education.

Gianina: For me, I just joined the team, a little bit late, compared with the three other colleagues. And what can I say? I collaborated in many projects with Safary, and from this collaboration, when he told me about this project, I said, “Wow, I really want to participate. I really want to be involved in this. I think it’s a need.” And you know how it is, the natural way of appearing, the project’s appearing. You are working on something, and suddenly another idea appears, and you are saying, “Oh, we need to do this.” So I was very happy to be involved in this project with Safary and the other colleagues.

John: And this is a rather large project. This volume has 50 chapters organized into seven sections. Could you give us a brief overview of the types of topics covered in each section, and maybe with a few topic examples?

Gianina: As you mentioned, 50 chapters organized into seven sections. I will give some titles. For example, section one is about general foundations of higher education instructional design. Here is the introduction of what instructional design is. what instructional designers do, understanding and addressing common instructional design challenges and so on. The second section is theoretical foundation of instructional design. Here we have ideas or topics about historical foundations, instructional design theories, instructional design models and other. Section three, it’s about practical foundations of higher education instructional design. And here we have topics about learner needs and analysis, keeping teaching in mind while designing classes, addressing issues of inclusion. I am just selecting some topics. Section four, it’s higher education instructional design at the course level. And here we have exactly the topics, how to design standards, the goal, the syllabus, how to design an online course, flipped class, hybrid class, more micro credential courses and other topics here. With section five, higher education instructional design and the curriculum. And here we discuss about quality assurance, partnership between subject matter experts and instructional designers, mobile learning, designing content for learners with disabilities and other topics. Section six, it’s about technology in higher education instructional design. Hot topic, no? Using technology [LAUGHTER] when designing instruction and when conducting instruction. Here in Section six, we have also about artificial intelligence, how to integrate artificial intelligence in teaching and learning, and the last one, research in higher education instructional design, with the focus on research trends in higher education instructional design, conducting research in higher education and instructional design, investigating learners experience and so on. So a lot of topics, interesting and very actual, I would say.

Safary: Yeah, and thank you so much, Gianina for this summary. You will see that it is true that we have a number of textbooks on instructional design, but as an instructional designer myself, I’ve been in instructional design for many years, there was always something missing. If it is the leaders who design the textbook, it tends to be mainly leadership. If it’s the IT people, it tends to be technical. If they’re just the instructional designers, it’s just the instructional design part. But as you can see on this one, we have a variety of all the different stakeholders, the people who are involved in instructional design, from leadership to technology to the curriculum, to many other things, evaluation, assessments, we tried to capture as many things as possible, so that you have one resource that captures most of what is needed in instructional design, especially in higher education.

John: And you brought in a lot of voices into this volume. How did you select the contributors for this project.

Safary: You know, I think that it started with the selection of the focal editors, because the selection of the co-editors was very strategic, making sure that we’re getting people who have a lot of connections in the field of instructional design. The other two who are not with us on this podcast are from University of Central Florida Baiyun and Amee, who were my colleagues before, actually I worked together in the same department, so they have a large network. And we said, “Okay, we need to look outside the United States, because we don’t want this to be just the United States.” And quickly I thought about Gianina, and she has a large network in Europe. And so with the four of us together, and each one having our own network, we’re able to quickly put together a group of contributors trying to make it as diverse as possible. So we have contributors from many different countries, from North America, Central America, Latin America, Europe, Africa, Australia, I think New Zealand and Asia, of course, we covered almost the whole world.

Rebecca: One of the things that I really appreciate about this particular volume. in your past work, too, is this international perspective. And not just because you have a wide variety of authors representing a wide variety of perspectives, but that a lot of the chapters are co-authored by folks of different perspectives. Can you talk a little bit about those decisions?

Safary: Gianina, do you want to go first?

Gianina: Yes, you know, because we are connected, the editors are so connected and involved in so many projects, research projects, collaboration projects, it’s not very difficult to have a group to connect with of experts, of course, in this field, and also inviting those experts, they have also connections, and they invited other experts in the field. So we tried to motivate them to work by teams, because this different perspective brings a lot of good work, a proper view, a proper image on the topic. So because we are people of collaboration, and we love collaborating, it was not so difficult to work by groups. For example, I had a chapter with three other colleagues, one was for Valencia University, Spain, and the other two were from Montemorelos University, Mexico. So this diversity, I think it’s a very positive and strong point in the book, because different perspectives can bring rich approaches in the topic.

Safary: Yeah, and in my case, and I agree with Gianina actually, collaboration brings synergy that you didn’t get from just a one-sided thing. And this is from the different projects that I’ve had with Sage. This is my third one with the handbooks. I have come to realize that this is actually the strength that we bring into Sage. I have been privileged to work on three continents, and I see that there are many different perspectives, and there are experts everywhere in the world, and not just in one place, as much as I am pro America, because this is where I am, and this is where I study, and this where I’ve spent many of my career years, but there’s just a lot of knowledge out there. And I think this is the strength that we get from collaborating. When you have people from the Middle East contributing, people from Europe, from Africa, from Asia, from Asia Pacific, you’re getting multiple perspectives. Sometimes I read some of the manuscripts, some of the drafts people have submitted. I never thought about that, or we have never addressed that here in the West. And so from the conferences I’ve had with other people, other projects have worked together, connections like Rebecca, I think you were one of the contributors. I don’t know how we got connected, if it was from the podcast or something. And some of the people, my students now, who know other people, you find that the final product is very solid. It’s much richer because it represents the global perspective, because the field of instructional design is not only one sided, it’s everybody’s involved in it.

John: What is the target audience of this book? Is it designed primarily for instructional designers as a resource? Is it designed for faculty to see how instructional designers can assist them? Or is it designed for administrators to better understand the role that instructional designers play?

Gianina: The book is for all the mentioned and for the others also. So we have in the list of the target population, let’s say this or audience. We have instructional designer, but also university students, online education leaders, researchers, faculty, team leaders, support personnel. So it’s a variety of target audience here, and I think based on my experience during this process, from the beginning to the publication moment, I could connect with all these categories. I discuss with them. I presented the book also in Romania and with other researchers and administrators I collaborate with. So I could see that it’s a need, and they were waiting the book to be published so that they have this global perspective on instructional design in higher education.

Safary: And while we focus primarily on that, and we kept that in mind, we made sure that all the contributors kept this audience in mind. We understand that there’s a lot there that can be used in the industry, a lot of information. For example, we have instructional design models there, quality assurance in instructional design. These are things that can be used even K through 12. But we didn’t want to claim that we’re writing it for all those other places, because in case we missed something that is very much relevant to them, then we wouldn’t want to be accountable for that. But it can be expanded to anybody really who is interested in instructional design or learning instructional design, or applying instructional design or doing research in instructional design. They can definitely do that.

Rebecca: I can see it as a really helpful guide for new faculty who don’t have experience [LAUGHTER] designing their instruction, because it is so comprehensive and it allows you to kind of dip into spaces that you may be less familiar with. Maybe there’s areas that you are familiar with, but there’s other topics that maybe you want to explore more, like AI or other topics like different models or different ways to structure a course. So you each co-authored or authored chapters in this book. Can you tell us a little bit about your contributions to this volume?

Safary: I contributed to quite a number of chapters, obviously chapter one and the last chapter. I always contribute to that If I’m a co-editor, I always love that, because it’s like this where we’re going, and this what we have learned. I like that. So the first chapter and last chapter, that’s what it is. But the two chapters that I really contributed to substantively, one is on instructional design models. I like instructional design models. I don’t know why. The first book I used on instructional models, textbook when I was doing PhD in instructional design was, I think, Gustavson, 2002, that’s old now. And when I was going through those instructional design models, I was just amazed. It’s like, how did they come up with this? And so we have one chapter on instructional design models, just a synthesis to have things in one place. I know that books that are just books for instruction design models, but this is like a synopsis of 10 or more designs, something like that, the most practical ones that people can use. Anybody who is new to instruction design can easily follow and we tell them, here are the strengths of each design, here are the weaknesses, and you can use them in this and this area. So I co-authored that with a gentleman from Chicago. actually. I don’t even remember how I got to know him. We have never met, but we have collaborated like we have known each other forever, but we just got to know each other on this project. And he’s an instructional designer in one of the universities there, and so he was equally excited about instruction design, and he teaches instruction design. The other chapter that I really, really loved, and I contributed alone because I just wanted to put in my own concepts of quality assurance in instructional design. I basically took the same things that people have, but presented them in a different perspective and integrated research in that chapter as well, which tends to be left out when you’re talking about quality assurance. People talk more about the strategies to use, but not so much emphasizing the research aspect of that. And so I was able to create an acronym for that to present the different phases that have to happen. And for each phase, I have questions that people have to ask to assess that specific dimension of instructional design, and it’s much more comprehensive, not just at the course level, but in the whole instructional design process. I contributed to others, but at a minimal level, but those two are the ones that I really got carried away with, because it’s just my passion. I love instructional design, step by step and the instructional design models, and also to make sure that the quality is taken care of.

John: So while we have quite a few instructional designers in our audience, we believe, a lot of people in the audience are faculty who may not be familiar with instructional design models. Could you just talk a little bit about some of your favorite instructional design models, the ones that you use, just so that people who may not be as familiar get a feel for them.

Safary: Well, all of us, we know this elusive ADDIE model. You know that is kind of the leader, even if, when you want to go around it, you’ll find that you’ll always find some dimensions of that in whatever other people come up with. We have rapid instruction design model that is also out there. We have spiral designs, those who just feel like you go in circular ways. And looking at the different models, I have come to realize that some look at it as strategies, while others look at instruction design models are more into processes and the ones that I like the least, they look at it primarily as a philosophical or theoretical thing, which I prefer not to go from that perspective. If we talk about instruction design models, I want things step by step, things that I can easily find in what other people did.

Rebecca: So what I’m hearing you say is a lot of these models are really actionable. So if someone is getting started in designing their own course, they can follow a process. And there’s these different processes folks can follow.

Safary: Yes.

Rebecca: …as a way to develop their course.

Safary: Definitely, and for me, if it is not that user friendly, that people can follow step by step, then there’s an issue with that instruction design model, because we are going to introduce these to people who are new to the field, we don’t want them struggling: “Okay, how do I implement this?” They should be able to read and understand most of what is being said and be able to apply that.

John: The other chapter you mentioned focused on quality assurance. You mentioned that you’ve presented some research there, but is there any particular quality assurance technique that you use, or that you encourage people to use?

Safary: I wouldn’t say that I have one specific technique. What I have done in that chapter, I created the different phases of instructional design, somewhere between five to seven phases, and each phase, I have the specific elements that have to be taken care of. So I created a table that shows the different phases and each phase exactly what needs to be taken care of. It’s a long list. It’s a long list, but that makes it very practical, so that anybody who is still new to instruction design can follow, and once they have addressed all those steps, they can move to the next phase and easily address what is happening.

Rebecca: And how about your chapters. Gianina?

Gianina: Of course, I contributed to the first chapter and the last one with Safary, and I met the other colleagues, but I wrote, as mentioned, one chapter with three other colleagues, one from Valencia University and the other two from Mexico, on hybrid class, how to design a hybrid class. And because all four, we are excited about blending face to face and the online instruction, we focus on different aspects on how to design, and we provided specific examples how to use different tools, how to integrate them in instruction. And I wrote a chapter by myself, so it was about addressing issues of inclusion in instructional design. And in this chapter, I would say that it was blending my model, the model I developed during my PhD thesis, the model just saying a few words in between. So I am coming from a former communist country, so in my country, in Romania, only in the last years, we are speaking about cooperative learning and how to train future teachers to use cooperative learning. So during my PhD studies, I developed a model named CoLearnItt, cooperative learning for initial teacher training. And in this chapter, I’m presenting my model blended with the UDL principles. So it seems that all the components of the model are very well connected with the UDL. So I am presenting with specific examples from my classes, because in the last years, I conducted action research in my inclusive education class. So during the years, I came up with different action plans and models. So I improved them year after year. And in this chapter, I’m presenting the last version of my model. So I’m very excited because it’s very practical and each professor can implement in his teaching when designing the class, these elements from the CoLearnItt model and UDL principles. And this is very exciting for me.

John: Let’s go back to the first chapter you referred to on hybrid learning. This is an area where which I think is probably underused given the meta-analyses that suggest that it’s often more effective than either face-to-face or purely asynchronous or online learning. What are some things though, that faculty who first engage in hybrid learning might do wrong? What are some common errors that perhaps you’d like to encourage people not to do when designing a hybrid course.

Gianina: From the readings and the research I conducted, I could identify that is not a balanced way between the face-to-face and synchronous or asynchronous part. So in my opinion, it should be a training before designing such a class, because it’s not easy. So it’s about how to use technology, and not all of the teachers are used to the new technology. It’s about how to create the content, how to organize the content, how much of the content should be explored before the class, in a flip class format, and how much in the class, in the physical class, how to organize or to design the assessment, because it’s important to have part in online, synchronous or asynchronous, and also in face to face. So all these aspects should be in a balanced way, introduced in a hybrid class. And I think the teacher should be trained in doing this, because it’s not an easy task, let’s be honest, and also the technology. How do you use what kind of platforms so that they should be user friendly and easy to access, easy to understand and so on, how to explain your students how to use the platform, how to respond to the assessment tasks. So all this should be in a balanced and very organized way. And yes, the teacher should be trained before organizing such a class.

Safary: And if I may add to that, the other challenge that personally, I have seen with people who are not trained. Training is very, very important. The challenge has been people over loading their students, because here, let’s say this started as a face-to-face class. They have 100% of face to face, and then they have another 50% online, and so students are overwhelmed with a lot of work.

John: That course and a half phenomenon that people often talk about with hybrid courses when people are first designing them.

Rebecca: It’s a problem for both for the students and for the faculty, right?

Safary: Yeah, yeah, true. [LAUGHTER]

Rebecca: Can you talk a little bit about your inclusive model and share some insights that folks might include in their classrooms to make their classrooms and their courses more inclusive?

Gianina: In the model I developed each component… let me list the components…. so it’s about using the training model of Showers, because only following a specific steps the students you are preparing to be teachers can learn how to apply, from the training to the class, everything. It’s about, how to design the classroom management so that it’s inclusive, how to organize your interactive lecturing so that address each type of the students you have in the class, how to evaluate the students, how to design, how to offer or to give expert feedback, so that mastery learning takes place in that class. Also how to use dimensions of learning to build step by step this inclusive class, because we have such a diversity in our classes today, and we need to be so creative and to bring so much diversity in our teaching, so that each one of them can be touched by our teaching, to be motivated by our teaching. So all these components are related to the three directions in UDL, how to diversify the teaching methods, so that the students can learn how to diversify your evaluation, your assessment, so that each one of them can respond in his or her own way due to the diversity that I mentioned, and how to engage them in the classroom. So in these three directions, I think my model is very well connected with the UDL principles. And I showed in the chapter how each component or how each part of the component, it’s very developed. So I cannot just say in a few words the entire model, but I can show with specific examples from the classroom and from my research, how the CoLearnItt model is connected with UDL principles. It’s really nice. You know, for me, it’s very exciting to achieve this point with my model, because I don’t know, in future, maybe something new will appear. Because I’m continuing with the research, I am conducting action research in each class, so after each class, something new comes up.

Rebecca: Probably one of the best parts about working on a project like this is getting to learn a whole swath of new things. [LAUGHTER]

John: And that’s also one of the benefits and challenges of running a podcast. We get so many good ideas from our guests that we try to implement, perhaps sometimes too many of them, and it can be a bit overwhelming at times. We also have another co-author of one of the chapters… Rebecca, could you talk a little bit about your contribution to the book?

Rebecca: Sure, I had the honor of working on a chapter about designing for students with disabilities, which is something that is certainly dear to my heart. As listeners of our podcast know, and I think I got to co-author with a colleague that, Gianina, I think you maybe had recommended that I write with Chip and so it was really wonderful to work with a colleague from Romania, who I had not met before. And one of the things that we explored in this chapter is some of the digital accessibility standards, the web content accessibility guidelines in combination with UDL or Universal Design for Learning and TILT, Transparency in Learning and Teaching, and how there are some really interesting synergies and overlaps between these three models and strategies, but also where they differ, and how those differences and implementing some of those other pieces actually really help support a variety of different kinds of students with a variety of different kinds of needs and different kinds of technology that they might be using to access information. So it was really fun to work on this particular chapter, to explore the different kinds of things that we often recommend, but also like you Gianina, to like put them lined up next to each other and see where some of those overlaps are, and to really make those explicit, so that it also made the differences very explicit.

John: And how did you connect TILT with digital accessibility?

Rebecca: Well, you know, one of the most important things is not necessarily the technical standard around digital but all of our digital content needs to be transparent in the way we’re organizing it. And there is a WCAG, or a web content accessibility guideline that really points the idea of like clear language and TILT is all about clarity and transparency. So it was a way to kind of bring that to life, I think, in a much more obvious way, and really provide steps that someone could take to implement that into their coursework. So there was a lot of examples that are like that, where there’s one here that seems like something I need to do, but maybe it’s in a language that doesn’t make a lot of sense to a teacher, but then you bring in another model that talks about that same kind of concept or content in a different way, that can be really helpful.

John: Very good.

Rebecca: So one of the things that I know is covered in this really comprehensive volume is assessment of instructional design, but we haven’t really talked about that in as much detail. Can you share a little bit of insight of what is captured in this volume on that topic?

Safary: Assessment has always been a challenging topic, and from this volume, it became clear that it’s not just a matter of strategy, it’s not just a matter of technology. It has a whole lot of things related to the philosophy of education, cultural background of the education setting, the historical background, the political background. So these are things that we never really thought about. Because, like, as far as I’m concerned, when I look at assessment, immediately I put on my American lenses. I look at it from that perspective. But other people, it’s like, remember this place where I was in a specific country in Africa, where assessment is about policing and making sure that students struggle, students suffer. So students who get an A, it’s like it’s a fight between the students and the faculty. So when I found myself in that specific country, my first few months, I was struggling because it was an expectation on me that I should assess students from that perspective. But I said: “No, assessment for me is to help students learn and make their learning effective and efficient. And so if I see that there’s something that’s not working, how can I support the student better?” But no. So there was a tension between my philosophy of assessment, of learning and assessment, and what was being expected from me. And so you’ll find that when we are dealing with assessments and instructional design, you’ll find that the context where the assessment is going to take place has other elements that have to be taken into consideration. We cannot have universal principles that everybody will abide with. You will always find variations based on specific context with the specific countries’ specific culture and maybe languages as well.

John: I can imagine that being a challenge, given all the variety in the audience that you’re writing for, given the different histories of higher education and the role of higher education and the traditions of higher education. One other issue, though, related to assessment, that I think we all wonder about, especially in forms of online assessment is AI, and you do have some information on AI in the book. Do you have any recommendations for people who are teaching in terms of being able to adequately assess work when students might perhaps have access to a wide variety of AI platforms that can respond to many different types of assessments?

Gianina: Actually, I listened some presentation of some experts in AI, and I understood that we should not be afraid of AI, but we should learn how to use it properly in our classes. So regarding assessment, let’s say that in Romania, because of the background, as a former communist country, we are not so how to say attached, for example, to formative evaluation. So we are focused on summative evaluation. And sometimes this is a big issue, because our students are learning just for grades, not all of them, some of them, of course, based on what this expert was presenting, that we should not be afraid of AI, but learning how to use it, I was thinking, why not inviting some experts in AI in my university and training our teachers how to use AI, not only to evaluate, to assess, but also to teach, to present and to create content to help students to understand how to use it in an ethical manner. And yes, I connected with some experts from Portugal, and they will come probably in March, April next year, to train us on how to use AI. So I think it’s not anymore that moment to just to be scared about AI, but just addressing properly, because it’s the reality. So why not teach our students how to use it in an ethical manner? And I think many things can be created and time saved with the use of AI, but in a proper way, of course, and also assessment, I think the teachers very fast, can identify if the homework is done with AI or by the student, if you know your students, of course, if you have 200 or 300 students, it’s very difficult. In my university, because we don’t have so many students, it’s a small university, we can, in a moment, identify that this is not the voice of my students. These are not the words of my students. So it’s not difficult. But go back to my first idea, why not collaborating with AI in an ethical manner?

Rebecca: So one of the other topics that’s covered in such a comprehensive volume…. we can’t emphasize how comprehensive it actually is… is leadership. Can you talk a little bit about the role leadership plays in instructional design?

Safary: I was so glad that we were able to include at least one whole chapter on leadership in instructional design, for many different reasons. Number one, when those who are with online, but this volume covers both online and face to face, when people want to go deep into instructional design, they want to have instructional design team or instructional design department, usually [LAUGHTER] they will just try to identify somebody who is an IT, because in their mind, instructional design means somebody who’s good with the computers, which is not true. I mean, yes, you know some of the computers, but instructional design is not primarily computers. It’s really about thinking and doing things, planning instruction, and that’s basically what it is. And so because of this, we do not really have a lot of leaders who are trained as instructional design leaders. People just grow into instructional leadership, but not really train. And so you find that if somebody didn’t go through like a leadership training, or they didn’t study instructional design, because they may be instructional design team leader without actually having done extensive training on instruction design, you’ll find that there’s always a disconnect between the instructional design team and the leader, that’s one side, somebody who can provide the vision, the mission and design the whole department, provide the leadership for the whole department and connect that to the university. It has to be somebody who understands very well instructional design but also knows how to deal with higher administration, because the instructional design leader is not necessarily the president of the college or the university. And so how do they do this? That chapter covers that extensively and is written by people who have extensive knowledge and expertise in the area. The other aspect of this, and I’m going to speak now from the online education perspective. I’ve been in universities where online education was being integrated at the beginning. I’ve been twice director of online education to start the department of online education. And the common challenge has always been, “Oh, since you have a computer and you have internet connection, and we have online library, okay, you don’t need anything, you just do everything, and we’ll have online education.” The administrators do not understand that this is a whole different thing. We need a team, we need a budget. We need resources, and this is something that they have, if they want to go into online education, they will have to invest significant money into this. And so the chapter helps with that. If you want to start an instructional design team, what needs to be in place? How do you relate with the top administration to make sure you get the buy in and the support that is needed to lead your instructional design team? What are the challenges? How do you fund resources? How do you connect? How do you deal with things when you have limited resources, because that tends to be a challenge, especially when the department is new. What kind of personnel do you want to have on board when you have your instructional design team? How do you establish the standards, the policies? All these are things that have to be dealt with when you are a leader of instructional design.

John: And as the role of instructional designers has become much more developed and much more extensive in terms of how they’re used, that’s an important point, and it sounds like that’s an important chapter too for potential leaders to be looking at.

Rebecca: So we always wrap up by asking, what’s next?

Gianina: Many things are next, are coming. One of the projects I finished, it’s The Alphabet of Values. It’s a book for teachers, for parents, and for kids. And next week, on Wednesday, is the launch of the book here in Romania. I’m very excited, because the book, it’s with the contribution. I’m the editor and the one who designed the pedagogical part with strategies, methods, for children, for parents, and for teachers. But 26 authors from around the world, with MA and PhD in education, business and public health, wrote the stories. So all the continents are covered. And the beauty of this book is that it’s inclusive, has different aspects. It’s also interconnected with other fields, with geography, history, languages, religion, and others, and it’s very practical. The illustrations are done by a specialist, by an expert or professional in this field, and I’m very happy that it was published, I think three or four weeks ago, and the next week is the launch of this and also another book I’m sending in two weeks to print. It’s qualitative research, a practical guide for early career researchers, also with the contribution of different experts, researchers around the world. And I really hope that it was more for Romania, because we still believe that qualitative research is not so important, but step by step, we can show that has its place, and it’s very relevant in many fields. So printing, publishing in English, of course, I will translate it into Romanian language. So I am very excited about this, and also about our next year international conference, Safary participated. He was two years ago, the keynote speaker, but next year, we have competing perspectives in the AI age. This is the theme, so it’s very interesting. And these are my future projects, only a few of them, because we are involved in many projects. But I’m happy because two of these are done.

Rebecca: I love that you are supporting learners and educators of a wide variety of ages [LAUGHTER] and education settings and moments in their career.

Gianina: When I come back from my PhD studies, I studied in the Philippines. By the way, Safary was one of the best teachers I had there, and we continued, as you can see, to collaborate since I came back. I wanted to help the education system here in Romania, because we are making small steps towards Western approaches, but I want to contribute to this development, and I’m very happy to do this.

Rebecca: How about you, Safary?

Safary: You know, writing is my addiction, and Gianina knows this, because ever since I met her, I don’t know if it was 2016, somewhere around there, when we first met, I’ve always written, and for the first time, last March, after I published my recent book on qualitative research, I said, I’m going to take a break until October this year. So I’m on break. I have not been writing. It has been hard. It’s been very hard because I have so many ideas that are popping up in the head. I said, “No, no, I’m taking a break until October.” So in October, of course, I have a few ideas that are already in mind. I’m thinking of going back to qualitative research, because the first handbook I published was on qualitative research in Asian context. Then there was these two for higher education. And so I want to go back to qualitative research and probably create a textbook for quality research designs, because I see that a number of people are struggling with that. This is not going to be a handbook. It will be just a textbook, probably 200 pages and that’s not not too long, just to guide people to distinguish between the different designs, so that they don’t confuse that. I tend to be a little bit of purist as far as qualitative research is concerned. So I want things to be done right. You know, the structural design mindset is still influencing my other things that I do. So that’s the plan I have in the near future.

Rebecca: So although taking a break from writing, the mind is not taking a break. [LAUGHTER]

Safary: It’s not, but at least I get time to relax and oh, well, not so much. Gianina and I have a conference next week at a qualitative research conference starting on Monday, so Monday, Tuesday and Wednesday. Again, it’s covering different countries, but it’s a lot less thinking than when you’re leading a handbook.

John: Well, thank you. It’s great to hear from you, and it’s great to hear about this project and your future plans.

Gianina: Thank you.

Safary: Thank you so much for inviting us. It’s been a great privilege to be back on the podcast.

Rebecca: Yeah, thanks for joining us.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on Apple Podcasts or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer. Editing assistance provided by Madison Lee.

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408. The University Unfettered

Colleges and universities have survived many challenges. In this episode, Ian McNeely joins us to discuss how public higher ed institutions continued to thrive despite the challenges of the Great Recession, low-quality online diploma mills, and the COVID pandemic. Ian is a Professor of History and Senior Associate Dean for Undergraduate Education at the University of North Carolina at Chapel Hill, He specializes in German history and the history of knowledge. Ian is the author of The University Unfettered: Public Higher Education in an Age of Disruption, which examines how modern research universities responded to the disruptions in higher education between the Great Recession and COVID-19 and the lessons learned from these experiences.

Show Notes

  • McNeely, Ian F. (2025). The University Unfettered: Public Higher Education in an Age of Disruption. Columbia University Press.
  • Club Mate
  • Baumol, W.J. (1967).  Macroeconomics of Unbalanced Growth: The Anatomy of Urban Crisis. American Economic Review. June. pp. 415-26.
  • Krueger, A. B. (2001). An Interview with William J. Baumol. Journal of Economic Perspectives, 15(3), 211-231.
  • Todd, E. M., Watts, L. L., Mulhearn, T. J., Torrence, B. S., Turner, M. R., Connelly, S., & Mumford, M. D. (2017). A Meta-analytic Comparison of Face-to-Face and Online Delivery in Ethics Instruction: The Case for a Hybrid Approach. Science and engineering ethics, 23(6), 1719–1754. (an example of a meta-analysis comparing alternative instructional modalities)

Transcript

John: Colleges and universities have survived many challenges. In this episode, we discuss how public higher ed institutions continued to thrive despite the challenges of the great recession, low-quality online diploma mills, and the COVID pandemic.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

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Rebecca: Our guest today is Ian McNeely. Ian is a Professor of History and Senior Associate Dean for Undergraduate Education at the University of North Carolina at Chapel Hill, He specializes in German history and the history of knowledge. Ian is the author of The University Unfettered: Public Higher Education in an Age of Disruption, which examines how modern research universities responded to the disruptions in higher education between the Great Recession and COVID-19 and the lessons learned from these experiences. Welcome, Ian.

Ian: Thanks for having me.

John: Thank you for joining us. Today’s teas are:… Ian, are you drinking any tea?

Ian: Recently I’ve been drinking, I’m not sure it qualifies as a tea, it’s technically a soft drink that’s extremely popular in Berlin. It’s called Club Mate, and it’s a yerba mate drink with carbonation and a little bit of sugar, not as sugary as we have over here, but more caffeinated. So it gives you a nice little buzz.

Rebecca: I think it fits in the right category then. [LAUGHTER]

Ian: Yeah, very much so.

Rebecca: I have Lady Grey today, John.

John: And I have wild blueberry today.

Rebecca: Oh, switching it up.

John: Yes, it’s a black tea with a little bit of blueberries added to it.

Ian: Sounds yummy.

Rebecca: Of course, my description is interesting because it sounds like it might fit in that same category of those black teas that had cherry in it that I didn’t like. So we invited you here today to discuss The University Unfettered. Can you tell us a little bit about the origin story of the book?

Ian: Yeah. So it goes back to my first foray, first into faculty shared governance, and then to formal administrative roles. I’d gotten tenure in the mid-aughts, and then a couple years later, the Great Recession came in 2008-09, that was when I was really just beginning to get into faculty service and figuring out what campus was like. And I sensed at that time that this event would have a kind of epical impact on higher education, I just didn’t know how. So I kind of developed a desire to kind of run into this burning building [LAUGHTER] that I thought higher ed would become. And long story short, after a few years of doing kind of faculty senate stuff, I got my first admin job of seeing undergraduate education at my former institution. So I should be clear for listeners that I’m not talking about UNC Chapel Hill, I’m talking about another public flagship where I’d been a faculty member for 24 years until last year, and I spent the entire decade, the 2010s, really delving down into the way universities work and kind of learning at the coal face or down in the engine room, or where the sausage is made, or whatever metaphor you want to pick, about things that I’d never understood before, and frankly, had been socialized to be a little bit skeptical of. I mean, what do Deans actually do? Why are these decisions made? Why is our Xerox copying budget being cut? And then, on a much broader scale, what is happening to higher ed? There had already been a lot of critiques of research and teaching, escalating tuition, political concerns, not yet the types of attacks we see now, and just a general kind of loss of confidence in the public mission of higher ed and of public universities, particularly. So when I got done with that stint in administration, this was more or less after the pandemic ended, I had a sabbatical coming. I thought these two events were a great set of bookends for a study of how universities work on the inside and what that tells us about higher education today. So the Great Recession, 2008-09, all the way down to the pandemic and its aftermath, more or less ending in 2022, went on sabbatical, wrote the thing up. I hadn’t been publishing very much during my admin career, and this thing came out in six months of writing. It just flowed out of my fingertips into the Microsoft Word, and it was a joy to write. It’s a kind of warts and all, this is the way universities work. But despite all the mid-level and minor flaws that we experience in higher ed, the enterprise is fundamentally sound. So it’s a comedy, not a tragedy. There are [LAUGHTER] lots of crazy things that happen along the way, and whether we’re still living in a comedy or a tragedy is something we get to do later. But above all, I wanted folks, particularly in faculty and administrative roles, hopefully, maybe some readers outside the academy, can use this and say, well, at least until recently, this was how the machine was supposed to function, and did a remarkably good job despite it all.

John: You noted that when you entered this position, you were a little concerned about entering this burning building, and you note in your book that state funding for higher ed had been declining for several years prior to the Great Recession, and we saw reductions in state tax revenues during that period, leading to lower state support for higher ed. And also, this was a time there was a lot of for-profit online competitors, some of them of very sketchy quality, and there was a lot of concern in general about the future of higher ed. You note, though, that in response to the challenges that were expected, higher ed continued to thrive during and immediately after the financial crisis. Why were the outcomes so much better than many expected to occur during that period?

Ian: Yeah, great question. So just to cut to the chase, the argument is that over the 2010s market competition reigned supreme, and public universities triumphed in that competition.. There was a flight to quality as students and parents and employers all looked to our established institutions to do what they already had done well. We did not know that at the time. Again, that was why I, myself, got into this line of work, and I think a lot of folks were concerned about: A) cutbacks in state funding, and B) as you said, the threat represented by for-profit online providers. So just to flesh that out a little bit more, a lot of states, including the state where I formally taught, had experienced the declining allocations from state legislators, already for decades, or at least years, running up to the financial crisis. When the financial crisis hit, that put a very big additional debt and the monies available for universities. The reason being that states, A) are often subject to limitations on taxes in general, citizens don’t like to pay that much, B) they’re often obligated to fund Medicare or prisons or K-12 education or unemployment insurance, lots of other things are ahead of the line, from a state legislator’s point of view, before higher education gets its cut. And so the question really was, at the time, would private demand for higher education compensate for the decline in public revenues? We know from generations of economic history that recessions have a counter-cyclical effect, that when the economy goes down, people go back to school to get more educational credentials, but we didn’t know that would counterbalance the cuts that we saw, and part of the reason was the rise of these for-profit online competitors. It’s hard to remember now, but I remember at the time thinking like, are they going to eat our lunch? Are they going to automate education? Are they going to replace liberal arts with vocational training? Are they going to act as the disruptive innovators that run circles around these lumbering, conservative, ancient institutions, and the long story short was that: no, that enterprise failed. And in particular, by the end of the pandemic, we all were treated to what at the beginning of the decade felt like a utopian scenario, and ended up being more of a dystopian scenario where everybody, all of a sudden, had to go online, all at once. And we learned at the end of that that even though online is great, it’s not a replacement for the face-to-face teaching that we’ve done for centuries. And so again, the pandemic was a nice bookend to a decade that started off very uncertain, had a lot of rocky periods during the middle and toward the end, especially with the pandemic, but that ended on a high note, I think. And it was that outcome that we could not have expected to be so good at the end. And again, just a few short years ago, it looked like it was poised to stay that way.

Rebecca: Picking up on the thread of competition. One of the arguments that you make is that competition among higher education institutions has allowed them to effectively respond to challenging conditions and to better meet the demands of their stakeholders. Can you explain how competition among colleges has resulted in desirable outcomes in the period of declining state support?

Ian: Yeah, in a nutshell, competition forces universities and university administrators specifically to be responsive to the demands of stakeholders, whether that be students or faculty members or other administrative professionals, who are all competing in a giant market. So it’s an endorsement that I want to be careful about offering, because I’m not trying to offer a brief for unrestricted laissez faire, Adam Smith style capitalism. But as an historian of knowledge, when I look at the way universities have developed over centuries, going all the way back to ancient Greece and Rome, the city states of ancient Greece, going to the Middle Ages, where urban universities in Paris and Bologna and Oxford and Cambridge were competing with one another. The German Research universities of the 19th century: Berlin, Göttingen, Halle, Freiburg, Heidelberg, and then, of course, the state universities of the United States: Michigan, California, North Carolina, New York. They’re all driven by competition in a common cultural space, a common linguistic area, and that has been a dynamic that repeats itself over time. What I tried to do in the book was to really concretize that at an empirical level, to look at the ways that universities market themselves to students, to look at the ways that universities compete for faculty and try to give them working conditions and salaries that meet the demands of very highly trained professionals, that look at the necessities to provide student services and other fringe benefits and amenities that will bring both faculty, staff and students into being willing to relocate to these universities and work there for a time. And the long and short of it is that those mechanisms are, in themselves, sufficient to guarantee a high quality product, if you will, even apart from the regulation that state governments do to keep those universities true to their public mission. It’s not that the state regulation is entirely unwelcome, it’s that it’s sometimes counterproductive, and that it works best when states provide an overall guideline and, of course, as much funding as they can afford, and then let universities be responsive to their stakeholders. And so it’s the burden of the book to demonstrate, as empirically as I possibly can, the way that dynamic alone keeps universities true to their public missions, despite the fact that they seem more and more to be private consumer goods with a very high price tag attached. That’s a problem. We need to look at it. But it doesn’t undermine the public character of universities like ours.

John: A lot of faculty, though, are concerned that this sort of focus on competition or on corporate-style tactics can damage that public purpose that you’re referring to. But instead, you argue that the market pressure has strengthened this commitment to the public good. Could you elaborate a little bit on that part of the argument?

Ian: Sure, and I should say I started off the book, and I started off my administrative career, being one of those faculty who was irked, ticked off, skeptical of, cynical about, key performance indicators and brand management and the role of athletics and a lot of things that do clearly derive from a kind of corporate-style internal management. But I’ll give you two examples of internal management of universities where, despite the adoption of those tactics, the public mission, the commitment to knowledge, the commitment to teaching and research, was maintained, and one of them is kind of more of a pure positive and one of them’s more ambiguous, so it’s not like it’s all roses. Let me explain a bit. So there’s one chapter on… basically it tracks the student tuition dollar as it moves through the administration, and specifically what we call a budget model, a formulaic allocation of student tuition based on the number of credit hours and the number of majors and the number of degrees that any given department produces. And this is clearly a very capitalist type of system, the departments that compete for students that get those butts in seats. If you’ve ever been to a faculty meeting, you know that’s what the Deans want. It does feel very corporate, but what I try to show in very great detail is the way that those incentives: A) really do encourage departments to be responsive to student needs, to be in service to their stakeholders, but B) are counteracted by cross-subsidies that don’t simply steer dollars to whatever an institution-wide popularity contest run by undergraduate students dictates. There are decisions made as a part of that that balance, again, public goods and the pursuit of knowledge against the competition for budget dollars and satisfying consumer demand. The other example, and I devote another chapter of this book, is around research metrics, around efforts to measure research productivity, not only in terms of NSF and NIH federal grant dollars, but in terms of attempts to count and quantify the value of publishing an article or a book: how many readers does it get? How many citations does it get? How do I stack up relative to my colleagues? How does my department stack up? Can we measure something as complex and ineffable as creativity, as scholarly and scientific creativity, and there, as I mentioned earlier, the record is a little bit more ambiguous. Yes, in some ways, it really does help to not just trust that faculty are off thinking big thoughts in the lab or at the library, but there are ways in which there’s a limit to how much we can attempt to measure and to increase productivity and creativity by measuring things even more intensively, article citation counts, federal grant dollars, et cetera. But even in those cases, I argue these kind of quantifiable corporate-style performance metrics and indicators don’t undermine the fundamental commitments of faculty and administrators to do some version of what we’ve always done, which is to pursue knowledge for its own sake. So that’s what I would tell to my former self as a skeptical faculty member, and then to anyone else who might be coming into this wondering, I think rightly so, “How do these decisions get made in administrative conference rooms?”

Rebecca: I think maybe staying on the thread of faculty skeptics, [LAUGHTER] faculty often voice concerns that institutions are shutting down traditional liberal arts majors in the humanities and social sciences to focus more on STEM disciplines. You argue, though, that this is not a very cost-effective strategy given differences in education costs across disciplines. Can you talk a little bit about the cost difference between traditional liberal arts and the STEM disciplines and some of that decision making that’s happening.

Ian: Yeah, it’s a misconception that STEM disciplines are highly profitable and they kick off subsidies that then have to backstop the declining budgets of their poorer cousins in the arts and the humanities. It varies from institution to institution. But what I found in the case study that I used is a fairly widespread pattern whereby, in fact, if you look at the expenditures per credit hour delivered, it’s the natural sciences that run at a loss, if you want to adopt that kind of crude profit and loss, and it’s the social sciences, think those large introductory sociology lectures, for example, where you have one faculty member and a small team of graduate students generating 1000s of credit hours, those departments actually run a surplus, and that surplus within a college of arts and sciences often can be used to backstop the losses that are run in STEM disciplines. In that equation, as I found, at least in this case study, it was the arts and the humanities programs that more or less broke even. So from a sheer profit and loss perspective, if a trustee were to come to me and say, “We need to shut down all those departments that aren’t making money and steer money to the ones that are efficient and good,” they might be expecting a dean or the administrator to say, “Well, we need to keep the English department. We can’t just give all the money to the biology department,” when the answer might well be, “Well, we’re not going to close down the Biology department simply because they lose money, and we’re not going to reward the English department, simply because they’re so profitable an enterprise. We have other considerations at play.” The takeaway is, and this varies from institution to institution, it shouldn’t be surprising that STEM is more expensive, science is expensive, laboratories are expensive, equipment is expensive, and we should cross-subsidize that. It’s just not the case that the liberal arts run a loss. This is a whole separate conversation we can have. But another thing that we know is that liberal arts degrees pay off handsomely over a lifetime. If you are concerned about: “What can I do with a degree in liberal arts? Do I have to major in STEM or business?” The answer is no. If you major in STEM, yes, if you become a medical doctor or an engineer, you’re going to make a lot more money over your lifetime. That should be no surprise. But if you major in a humanities field or one of the humanistic social sciences, your lifetime earnings capacity is equal to, if not greater than, business, journalism, and indeed, many of the STEM fields, like biology.

John: And adding to that just a little bit, the probability of a student entering into a discipline and succeeding and graduating with a degree in that discipline is much higher in the humanities and social sciences than it is in many STEM fields, which is a separate issue that also needs to be addressed. I was at a meeting this morning where it was noted that the Department of Education is using College Scorecards that look at the earnings of new graduates based on their entering major, which is a bit troubling in a lot of ways, because, as you mentioned, the return to education is best measured by students’ lifetime earnings, and also students change majors quite often over the course of their college career. When you just look at the earnings of recent graduates, it’s a relatively poor predictor of lifetime earnings, because the earnings of college graduates rise quite a bit over time, and much of the gain from education comes from that more rapid rate of growth compared to high school graduates , which is perhaps related to another point that you made in the book, which was that political interventions are sometimes harmful when they get involved in the decision-making processes of institutions. Can you talk a little bit about that?

Ian: Absolutely, and maybe for the purposes of this question, I’ll set aside capital “P” politics, ideology, partisanship, the type of climate that we’re living through now, though I’m happy to come back to later. I would offer a few examples of small “p” politics, or even just policy-making interventions that, in most cases, are very well intentioned and driven by people who have all the best values at heart, and that still backfires. So return on investment, as you just mentioned, is one of them, what is the documented value of a college degree? And there’s so many methodological challenges there, from using your incoming major to using the first job that you get out of school. And there are as many counterintuitive stories in that area as there are ones that gratify your preconceived notions. So one that I’ve heard quoted a lot recently is that at the current moment in the job market, the unemployment rate for ethnic studies graduates is lower than the unemployment rate for computer science majors, because, for the time being, the bottom has dropped out of the computer science entry level field because of AI, and the ability to enter a profession where you deal with ethnic diversity is actually at a premium. So it’s really challenging methodologically to measure return on investment, much less to design incentives and mandates that universities have to adopt in order to deliver their education. So another large argument layered across the book is that more often than not, any attempt by well-intentioned state and federal policy makers to dictate how universities respond to their stakeholders, to scan their environment, to seize on opportunities, is likely to produce sub-optimal outcomes. And just very briefly, I can give you a couple of other examples, and we can delve in further. So a lot of states have experimented with performance incentives attached to particular outcomes that they want to incentivize, things like workforce development, things like the diversification of the graduating class, and a lot of times, those produce more bureaucratic compliance infrastructure than they do demonstrable results. In the book, for example, I look at the state where my prior institution was located, the case study for the book that understandably, at the time, wanted to incentivize state universities to graduate more underrepresented racial and ethnic minorities, and so they attached a $6,400 performance incentive to each institution to say, “Hey, you’re gonna get more money for serving these students. You can use some of that to stand up more services to help them out.” Well, in that particular case, it made much more sense to go recruit an out-of-state student who would pay much higher tuition. In this case, $9,000 instead of $6,400 because that would be in the financial interest of the institution. So despite the attempt to kind of play with these incentives, to steer and nudge a university in a particular way, it had the effect of not doing much to change the equation. All it did was to add another layer of complexity to the budgeting. A second example that I bring up is the way by which we accredit universities, another thing that’s very much in the news today and the whole mandate that all universities are under to conduct assessments of their general education and other curricula, to attempt to measure that which is arguably not measurable. How much do you learn in a given liberal arts course, or even over two or four years? All well intentioned, designed to document: Are we teaching what we claim to? Are our students learning what they need to? But in the book, this is one of the very few actual diatribes in what I hope is otherwise a fairly even-handed approach, I try to show that a lot of that assessment theater is just that, it doesn’t fulfill the policy or political objectives it aims to, and it only fetters universities even further.

Rebecca: How do we get around that? The idea that you have all these policies in place really because the spirit of what’s there is what’s important, but the outcomes are not there, and we’re just kind of like ticking boxes and not really doing what probably most people actually desire to do.

Ian: A year ago, I would have said it’s a devilish problem that needs to be tackled, like hacking back any other set of weeds, that we should go through with a very calibrated set of gardening tools and prune out the overgrowth. Through factors beyond our control, we’re in the middle of to switch metaphors to category five hurricane that is clearing out a lot of old practices, possibly including accreditation, possibly including the Department of Education, things we would have never wished for and will certainly come to regret in many ways, but that will have the effect of possibly clearing a lot of ground for us to rebuild in a more thoughtful way. And what I would like this book to do is to sort of illustrate why we need to build back better in a different way, and in a way that is much closer to the way we used to do the things before these bureaucracies became so overgrown, before these gardens of weeds became so thick and impenetrable.

John: One of the things you address in your book is the rising cost of tuition, which has long been a major concern of people concerned about the future of higher ed. And you refer to the Baumol disease, which suggests that the relative cost of higher ed is bound to increase. Could you give us a brief summary of the Baumol disease, because unfortunately, not everyone is familiar with that argument?

Ian: Yeah, and here I want to concede that this is very much not my own argument. It goes back to the late 1960s, but the classic example is a string quartet or a haircut, any good service or function that is performed by human beings that is difficult to automate, difficult to accelerate, difficult to optimize. You could increase your production of string quartets by playing Beethoven at six times the normal speed, but it’s going to sound pretty funny. You could speed up a haircut, deliver more haircuts in an hour, but I don’t think anyone wants those scissors flying at that high speed near their heads. So there’s certain things that you just cannot increase the productivity of, and higher education is one of them. We had an experiment, again, through the 2010s: Can online automate higher education, and again, the results seemingly have come back: “No, they can’t.” So in essence, the idea is that things that are highly labor intensive are going to experience higher rates of inflation than things that can, in fact, be automated, like automotive manufacturing or any number of other manufacturing processes, so that over time, you would only expect the relative cost of higher education to exceed the relative cost of manufactured or otherwise automated goods and services. And I think the point there to emphasize is that Baumol’s cost disease in higher education is as old as the golden age of higher education itself. It’s not only not a new problem, but it first arose and began to be noticed during the very decade that American higher education… call it a golden age, whatever… rose to international prominence. It is a feature and not a bug. It is an inescapable condition, not a disease that admits of an easy cure.

Rebecca: We’ve talked quite a bit about costs, and one of the issues that students certainly face is sometimes leaving college or a university without a degree, but still quite a bit of student loan debt. And this is certainly true for first-gen students, students from low-income households and students from historically minoritized groups. You’ve noted that the origin of these differences occurs [LAUGHTER] before students enter college. But what can colleges do to help reduce these equity gaps in outcomes?

Ian: So first of all, there’s pointing out that at a lot of public flagship institutions, including the case study in the book, the average debt for students who graduate with any debt at all is on the order of $20,000, or it was during the 2010s, which is not chump change, but as a debt to be paid off over a career is far less than most people’s mortgages. So even though debt is real, even though tuition has gone up, even though students and parents can’t afford, through a combination of grants and loans and financial aid and summer jobs, most middle class students can come out with a reasonable package afterwards. It’s also worth noting that some of the tuition increase that we saw in the 2010s, as I said earlier, had to compensate from declines in public state legislature funded expenses, and so was simply back-filling dollars that had been taken away by appropriations cuts, but particularly after the middle of the 2010s, after that gap was filled, some of that tuition money was plowed back into student services to elevate the quality of the experience and the support for everybody, and not just to make up for lost revenue. Now, there were a lot of critiques at the time of lazy rivers and climbing walls, if that rings a bell, that a lot of these extra tuitions and fees were plowed into fancy amenities to make student rec centers or dorms feel more like country clubs, and there were some instances of kind of waste, fraud, and abuse in that area, but in general, these monies were plowed into scholarships, into support services for first-gen, transfers, other underrepresented students, and before the recent restrictions placed on diversity, equity, and inclusion into programs that cater to specific racial and ethnic minorities. I do say in the book that there are distinct limits to the abilities of even the most well-intentioned and well-resourced higher education institutions to fully close those equity gaps, because, as we all know, by the time students arrive in college, they come from very diverse backgrounds, socioeconomically speaking, and in particular, K-12 education is both dramatically underfunded across the board and highly correlated with zip code, because it’s funded by property taxes. And I have a long session in the book, it’s a bit of a digression from higher education, but I felt it needed to be said, that it is our K-12 system, and frankly, our entire society, that underserves people who do not come from a middle class background, who cannot take on $20,000 of debt, give or take, and who come in from profound social, economic, psychological, cultural disadvantages that we cannot in higher education be fully expected to offset. And, if anything, a lot of the populist backlash we see against higher education is driven by that circumstance for reasons beyond our control and that aren’t our fault. There are huge numbers of people, white, black, brown, and otherwise, who are being. radically underserved by our public policies, who look at what they perceive as special treatment for ethnic and racial minorities by universities and wonder, why am I not getting that deal as well? It’s not the university’s fault for doing that. It’s the fact that we have left so many people behind. There’s a sentence in a book where I say, basically, universities and colleges are our welfare state. I’m a European historian. So in Britain, they have the National Health Service. In France, they have free childcare. In Germany, they have labor unions. In Scandinavia, they have a wall-to-wall set of services for everybody. We during the entire century, and in fact, the last two decades, after we began to dismantle the welfare state in the United States, have looked to higher education to counteract all the deficits in education, health care, unemployment, poverty abatement, you name it. And that’s admittedly a very long answer to your question that takes us very far afield, but I wanted to do what I could in the book to put that equity gap question into a really larger political and policy context.

John: There’s a lot more we can do at all levels to address those issues that we haven’t been. But let’s go back to an earlier topic, where you mentioned online education a couple of times. Was that really a very effective test of online education when we went online during COVID? Or was that a test of what happens when you have a lot of people who were unprepared to either take online courses or unprepared to teach online courses, who were suddenly thrust into an environment at a fairly challenging time, and it was a failure pretty much every way in which we could measure it. But there have been some studies that have found that prior to that point, online education did result in outcomes that were consistent with, or in the case of hybrid instruction, superior to those in terms of some assessments of learning, at least. Perhaps is the criticism of online instruction a bit overdone in general in society as a result of the experience of the pandemic?

Ian: The short answer is yes, I couldn’t agree more. I think that, if anything, the pandemic soured a lot of faculty and students on what had been and still could be a very promising set of pedagogies. I think the long and short of it was that, yes, we did learn that we preferred to be back in person, that probably would remain true even had we had time to prepare the best online pedagogy as possible. But the fact that we all rushed into it meant that we all did some version of a bad job, and I speak of myself and probably everyone else who had to learn these things very quickly. What surprised and disappointed me was that the reaction against online was so severe coming out. And I know that different institutions have had different trajectories, but at my prior institution, and also at UNC Chapel Hill, the moment that the pandemic was over, it was like, “Thank God, now we can go back to butts in seats,” [LAUGHTER] and we know that’s not the answer either. So I’m hoping that a couple years out, we were thrown in the deep end, into a very cold pool of water, and naturally we wanted to get right back out again. The silver lining is we’d learned that we could sort of swim, we could dog paddle, or at least keep our heads above water. Maybe now let’s go back and learn the butterfly stroke. Maybe let’s invest in online and particularly hybrid or HyFlex modalities that I think have enormous benefits. Some students learn better online. A lot of students would for reasons of convenience. They have jobs, they have other things to schedule. At UNC Chapel Hill, we’re growing the size of the undergraduate population, but we’re constricted by a very antiquated campus. Can we move some of those classes online so that we don’t have to build more classrooms? Any number of reasons to, I think, reopen the experiment on online education. I would say, in general, this is something I wish I’d developed more in the book, but I’ve been thinking about ever since, there are a lot of experiments in teaching that we were really excited about in the 2010s that came to a crashing halt during the pandemic, and it’s high time to sort of dust those off and make another run at the ones that at least were most promising.

Rebecca: So higher education institutions today are facing all kinds of new challenges related to, I think, what you would call, maybe the capital “P” of politics on higher education institutions and expertise more generally. We’ve got the enrollment cliff and a decline in the perceived value of higher education by a large share of the population. What advice would you provide to higher education administrators in addressing these and all these other new challenges.

Ian: Great question, and maybe I’ll disaggregate what I think are the real threats from the ones that are serious but not existential. So the enrollment cliff, for example, that’s real, We know that and different institutions are experiencing that differently. Flagships generally have the first pick of students, so even in states where the demographics are softening, they can still make their classes. Other institutions may have difficulty filling their classes in the first place, or at least filling them with qualified students. One lesson, and I don’t mean to be glib here, is that those challenges are a known unknown. They’re of the same kind, even if not the same degree, as we experienced in the 2010s in other circumstances. So I have a lot of faith in institutions to ride out that type of change. It won’t be easy, it will certainly be painful. It will cause layoffs and gnashing of teeth, but institutions are resilient, and one of the lessons of the book is like we can take a lot of blows of that nature. I’d also push back on the narrative that higher education has experienced a decline in perceived value. I think there have been political attacks that are very ideologically motivated, but if you ask the average parent or student whether college is worthwhile, not only as an investment, but as a life experience, most of them will say yes. To me, there’s a huge disconnect. I never run into students or parents who say, “I’m not coming to university because it’s full of woke crusaders.” I mean, they may believe that to be the case, but it doesn’t cause them not to sign up. [LAUGHTER] And in fact, I would argue it’s just not the case to begin with. So we’re experiencing a political crisis, rather than a crisis in public opinion. There are some good stories that are concerning that the value of a college degree in purely economic terms is softening, but that may be because the value of college type of skills, you know, being a welder or a plumber is experiencing a renaissance, or at least a rediscovery. That’s a good thing if we don’t have to require every student to go to college for four years, because it’s not for everybody. We should really help people, whatever their skills are. So that leaves the last bit, which is political attacks, and that’s where I’ve begun to feel that we really are at a different universe from the one we were in as recently as I would say, 2023. I was finalizing the conclusion of this chapter. I believe it was… well, early 2024 when we had the first round of congressional hearings into the war in Gaza and some of the flickers of McCarthyism that have since blossomed into a full on conflagration. And that’s not to take a stance on the war or on the prevalence of anti- semitism, but just to say that already, before the current administration came into power, there were indications that we are entering a new phase of McCarthyism, and I’m not a scholar of McCarthyism, but I feel like we are certainly well beyond that now, in the same sense that the wider scandals and crises engulfing our federal political system exceed Watergate by an order of magnitude. So I have to sort of live in this tension, as I’m sure all of you who are listening do as well. In my day-to-day life, I feel like I’m living in truth. Life goes on. Universities are wondrous things. They’re factories of goodness. And then I read in the papers outlandish attacks on things that are either being blown all out of proportion or are simply false. And all I can say from kind of my position in the trenches is that I’m going to try to save as much as I can for as long as I can, and try to let go where I can’t affect the wider discourse. For example, this is public, so I’m not divulging anything, and certainly not concealing anything either. There are a lot of state and federal mandates in the past year to eliminate DEI from the curriculum with no definition of what DEI even means. And so in a lot of meetings I have been in, and that’s true of many others, you’re trying to interpret a mandate that literally makes no sense. You know what’s behind it, but you don’t know how to respond to it. What does an executive order signed by the President of the United States really compel us to do and it’s unclear what direction we’re headed in. I don’t want to be pollyannish. I do think the lesson of the book was certainly the 2010s were a crisis, and we survived that crisis well. History never repeats itself exactly. So we could look back on the 2020s and say, “Well, we survived that too. We were steeled for what came after us by what already had come after us before. We had our muscles worked up.” Or this could be the end. [LAUGHTER] This could be the end of American civilization as we know it, or anything on the spectrum in between. It’s really impossible for me to say at this moment.

Rebecca: Well, we always wrap up by asking, what’s next?

Ian: Yeah, so what I want to do is continue in two veins. One, I would love to do more advocacy and public communication of the sort we’re doing right now on this podcast. I hope people read the book, obviously, but I would love for it to become a platform for me to continue sort of speaking from the perspective of a faculty administrator working in the trenches and about all the good things that are going on in higher ed, despite the headlines we see. And so the second piece of it is to continue doing the work. I mentioned at the very beginning II did admin for a decade, I took a sabbatical, I wrote the book, then I moved to UNC Chapel Hill, doing a very similar version of the job I’d done before, because I just love this stuff, and if anything, I want more faculty to discover the pleasures of serving students, serving the research mission, doing the work in the trenches. It’s not always glamorous, but I will say, it’s the first time I’ve ever used my liberal arts degree as a liberal arts degree. I majored in history, and I got a vocational degree in history because I became a history professor, and it was only in doing administration that I realized that I have transferable skills that I learned from that that apply to whatever I wake up in the morning, and it’s a new problem I’ve never seen before, and I have to figure out. So when I sell the liberal arts to students and to parents, I say like “I discovered this late in life, when I was in my 40s, you shouldn’t have to wait that long.” But I guess the short answer to “what’s next?” is I’m going to keep on keeping on, and I hope that whether you’re a faculty member or a staff member or administrator in higher ed listening to this, you’ll do the same and discover more opportunities to network. And if you’re not in our world and you’re a little bit concerned about what’s going on, rise to our defense, advocate for us, or at least don’t leap to conclusions about what’s happening based on what you read in the papers. 99.8% of what’s happening in any public or private college or university in the United States is a good thing, full stop, and the more of it we can offer to more people, the better.

John: And I very much appreciated reading your book at a time when I was somewhat dismayed about the prospects for higher ed, the fact that we’ve come through some very significant challenges and actually made some substantial improvements in the role that higher ed plays in serving the public good, was very encouraging as a message.

Ian: Thank you. I have to read my own book for the same reason, because [LAUGHTER] it could get kind of challenging sometimes.

Rebecca: Sounds like an important one to have on the shelf, then, right? [LAUGHTER]

Ian: Well, the irony is, I couldn’t have planned this better. As you may have noticed, the University Unfettered is published by Columbia University Press, and I’ve been joking that this is the most outrageous publicity stunt in the history of publishing, because the whole thing around Columbia has just been manufactured to make my book look good. If only that were the case. [LAUGHTER]

John: If it sells well enough, maybe it can pay off the bribe they had to make in order to continue their existence.

Ian: I’m expecting at least $200 million in royalties from this. [LAUGHTER]

Rebecca: Well, thanks for joining us. It was a pleasure to chat with you.

Ian: Yeah, thanks for having me. I really appreciate it.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

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405. Microaggressions

Microaggressions interfere with the learning process and damage class community. In this episode, Kaija Hoyt joins us to provide a student’s perspective on microaggressions and strategies to address them. Kaija graduated from SUNY Oswego in May 2025 with a major in Human Resource Management and a minor in Mathematics. She completed an honors thesis on “Mitigating Microaggressions in the Workplace.” and recently provided a workshop presentation on microaggressions to SUNY-Oswego faculty and staff.

Show Notes

Transcript

John: Microaggressions interfere with the learning process and damage class community. In this episode, we explore a student’s perspective on microaggressions and strategies to address them.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

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John: Our guest today is Kaija Hoyt. Kaija graduated from SUNY Oswego in May 2025 with a major in Human Resource Management and a minor in Mathematics. She completed an honors thesis on “Mitigating Microaggressions in the Workplace.” and recently provided a workshop presentation on microaggressions to SUNY-Oswego faculty and staff. Welcome Kaija.

Kaija: Thank you for having me.

Rebecca: Today’s teas are: Kaija, are you drinking tea with us today?

Kaija: Yes, I have a chai tea today.

Rebecca: Oh, nice. Are you drinking some tea today, John?

John: I have a ginger peach green tea today.

Rebecca: Nice. I am drinking Harsha black tea today.

John: We’ve invited you here today to discuss microaggressions in the context of higher ed Could you start by defining what a microaggression is?

Kaija: Sure, so microaggressions are commonplace slights or insults. They’re usually subtle, ambiguous and unintentional, and they’re based on marginalized social identities. So if you don’t know what a marginalized social identity is, it’s usually something related to historically marginalized groups or minority groups. So African Americans, Jewish, if you’re female, if you identify as non binary, or transgender, if you’re gay, anything like that is a marginalized social identity, and that’s what micro aggressions are usually based on. They can also be statements, behaviors, actions, anything of that sort. So it’s not necessarily words that are said. It can also just be behaviors that happen.

Rebecca: Can you share some examples of microaggressions that students might experience in a classroom environment, from either faculty or from other students?

Kaija: Sure. So there’s a lot of them, and there’s a lot of research and sources out there, if people want to look up more, you can easily find them. But some main ones would be professors maybe only calling on the male students in the class, or when choosing groups, maybe the white identifying students all join one group and leave people of other races to join their own group. You could also have like in a group project, sometimes the male students won’t listen to the female students’ opinions, or during a presentation they’ll speak over the female students things like that. So basically, any situation where a professor or student is just treating someone else like they don’t belong in the classroom, or that their opinion is not valid, and they can happen in any situation in the classroom.

John: Have you experienced any microaggressions during your time here at SUNY Oswego, and if so, could you tell us about it?

Kaija: Oh, yes, so many. It’s very unfortunate how often they happen. But they are unintentional, so it’s not surprising that they happen a lot. One of the biggest ones that I experienced in my time at SUNY Oswego actually happened to me, I think, freshman year, so it was very early on… kind of set the tone for my experience… was with a professor repeatedly asking me about my name. Could never say it right, like the entire semester, he never got it right. He didn’t get it right a single time, even though I told him multiple times, they gave him plenty of tricks to remember it, and he didn’t, he didn’t get it. But then he kept asking me where I was from, and I’m from New York, [LAUGHTER] a born and raised New Yorker. And so I kept telling him that, but he didn’t seem to believe it. And he kept asking me over and over again. And then he would ask, like, where are your parents from? Things like that, which kind of suggested to me that he didn’t think that I belong in America, that my name meant that I couldn’t be American, and that just really negatively impacted my experience in that classroom. I did not participate much in that class, and I didn’t really want to talk to him.

Rebecca: Can you talk about some of the harms that result from microaggressions?

Kaija: Yeah, so there’s multiple sides to the problems that come from microaggressions, there’s physical, mental, if it’s in a workplace, there’s the work effects, and then there’s also the academic impacts. So from a mental standpoint, it increases depression, anxiety, stress, sleep deprivation, suicidal ideation, substance abuse, all of those really negative things that people experience that really impact their mental health, which then impacts every aspect of their life, and especially when you’re someone from a marginalized group or multiple marginalized groups, and they happen so often to you, so many times, it really builds up and creates these negative ideas. You feel like you don’t belong. Your self esteem is less, and things like that. Then, from a physical standpoint, this is the part that’s really shocking to me, is that it actually impacts your physical health as well. So it can lead to higher blood pressure and increased risk of cardiovascular disease. Those are things that are obviously not good for your physical health, and they don’t lead to long-term life and things like that, so it’s really detrimental in those ways. And then there’s also the academic impacts. So for students, when they’re experiencing them from other students and from professors, they’ll participate less in class. They might not go to class because they don’t feel safe in the classroom. They won’t complete assignments. They may be afraid to share their opinions and discussion board posts or anything like that, and their performance overall will just decrease, which hurts their grades and hurts just their learning as well.

John: So earlier you mentioned the groups of students who are most likely to be affected, these also seem to be the groups that are most likely to be subject to stereotype threat and other barriers that can interfere with their progress in school. What impact does this have on the prospect of people graduating or being successful in their programs?

Kaija: So microaggressions are probably one of the many reasons that people from marginalized identities struggle more in college. So they already have a bunch of setbacks that come from discrimination and systemic things like that, but microaggressions make it even harder for them, because they’re already pushing through so much and now they feel like they don’t belong. Definitely, I’m sure, it decreases the graduation rates and things like that. And even if they do graduate, they probably didn’t get as high of grades as other students. So a lot of the times you’ll see, like at any school, that it’s primarily white men who are graduating from the school at microaggressions are probably a big impact on that.

Rebecca: How should faculty respond when they may have committed a microaggression, obviously, not intentionally? What’s the best way for them to respond? Or really, anyone who might be in a position of power?

Kaija: Yeah. So if someone comes to you and says that you committed a microaggression, the first thing you want to do is make sure that you’re not getting defensive about it, because it’s not an attack on your character. Everyone commits microaggressions, and they have negative impacts, but it doesn’t make you a horrible person because you committed them. It was probably unintentional and you didn’t know. So the main thing is keeping calm, stopping yourself from being defensive, and making sure that you’re open to the feedback that they’re providing you. So once you come and get yourself in that head space of like, okay, this is not an attack. I can listen to what they’re saying. You want to make sure that you’re actually listening to what they tell you about how it affected them, things like that. Be empathetic. Think about times when maybe microaggressions were committed against you, or when you’ve been excluded in any context, and then the main thing is committing to change. So you want to make sure that you’re showing that student or colleague, or whoever it is, that you hear them, you understand the problem and you’re going to do better moving forward. So if it’s that example with the professor that I had who kept asking me where I’m from, like, if I’d brought that to his attention and said, “Hey, this is a problem, because it makes me feel excluded, it suggests that I can’t belong here,” then he would need to commit to saying, like, “Okay, in the future, if I have a question about “where someone’s from, I’ll only ask it once, or I just want to ask it at all,” something like that, and then making sure that you follow up later and you check in with that person, you say, “Hey, how are you doing? Are you doing okay? Is there anything else I can do to help you deal with the situation?” Apologize, be honest. If you said it and you regret it, you tell them that, be like, “Hey, I’m really sorry I didn’t know. But moving forward, I’ll be more conscious of things like that, and I won’t say those things or do those things.” So that’s the main part, I would say, is just being honest, open, and committing to that change.

John: When students are faced with microaggression, though, do they always let the person committing them know? What might be a good response from the person who’s a target of a microaggression?

Kaija: We usually don’t say anything, especially in the classroom, because there is that power dynamic. So I know for me, when it happened with that professor, I never said anything to him because I didn’t feel safe talking to him about it, nor did I think that he cared, because he didn’t seem like he would have made any adjustments. So there are situations where you shouldn’t say anything. It’s not safe, or it’s not going to help. But when it does feel safer, when you think, “Okay, this is something important.” Maybe it’s a professor you’re going to have three or four times. So you might want to say something in that situation. You’ve got to decide whether to say something first, because, like I said, it’s not always safe, but once you do make that decision, you can either say something in the moment, if it’s safe situation, if it’s a one-on-one, something like that, or you can say something later. A lot of the times, I think for students, it’s probably safer to say something later, because you don’t want to have to stand up in front of the whole class and address it, right? So being aware that you don’t have to address it in the moment. You can address it later on, is really helpful. And just explaining to them the problem and how they can move forward in a better way, act better in the future, maybe not say those things, things like that, is really important for students.

John: Sometimes microaggressions, though, come from other students during a discussion where someone will say something that is offensive to some of the other people in the class. How should faculty members respond if there is that sort of student-to-student microsggression that occurs in class in real time.

Kaija: Yeah, so that’s tricky, because every situation is different, but I would say if it’s a whole class discussion and one student says something that is harmful to another student or is a microaggression, professors should speak up in that moment, but in a way that doesn’t attack the student who said it, but maybe just to remind everyone that, “hey, this is a safe space, and we need to respect each other and respect each other’s differences,” something like that would be very good. And then I would say, maybe after class or at a later date, talk to that student one on one, and explain to them why what they said was a problem, because, again, it’s usually unintentional. They don’t know that what they said is an issue. If it’s more of a small group discussion that you like overhear it happen, then I would say right there, you can really sit down with them and have a conversation and let them know like what they said was wrong and why, because it’s not like you’re calling them out in front of the whole class, because that’s really important, to not call someone out in front of a large group of people, because they will get defensive, and it’s not productive. And then the really important part is after you want to check in with the target of the microaggression, so the student who experienced it, or the student that it was aimed at, make sure that they’re doing okay, and that they know that you’re there to support them, and that you will do your best to keep the classroom a safe space for them, and then also ask them, like, is there anything that you can do better to stop that from happening in the class? Because they probably know better than you will what needs to be changed.

John: You mentioned creating a safe space and reminding people that this is a safe space. Is that something perhaps that all instructors should do at the start of classes to help set the environment for good discussions and let people know that there may be issues coming up that you might be offended by or you might be troubled by, and it’s always important to voice that concern. Would that be helpful to help set the stage and reminding them that any critiques should be of what’s said and not of the person per se.

Kaija: Yes, absolutely, so I would say in the syllabus or in the day when you’re going over the syllabus, to make it very clear to students that your classroom is a safe space, that everyone is welcome and that it is not acceptable to be excluding anyone for any reason, being upfront with that is really important, setting that tone. But I also think it does depend on the class. So for example, if it’s a gender and women’s studies class, that class is probably going to have a lot more of these difficult issues being brought up. So that class may be diving deeper into it. These are the topics we’re going to be discussing, it is going to be hard conversations, things like that versus in more of a math class, not as applicable, but still good to say. Like everyone’s opinion is valid. Anyone can participate in this class. You don’t have to be good at math to participate in this class, things like that, so that everyone knows that they’re all safe in the classroom and setting that tone for other students like you need to be respectful to your classmates.

Rebecca: It strikes me, as you’re talking that there’s often fear or an unwillingness to confront the person who might have committed a microaggression. I wonder what the role of a bystander could be or should be, because they may also not feel empowered to speak up. But what are some ways that a bystander might actually be able to support folks in a situation like this.

Kaija: Yeah, so becoming an ally is really important. When you witness a microaggression, when you see something like that happen, you want to be there for the target. Maybe you’re another professor, so you maybe don’t have that power dynamic, and you feel comfortable going to the person that committed it and saying something. Definitely do that. But if you’re another student and you don’t feel safe addressing it with the professor, just go to the target and talk to them about it, let them know like I saw what happened, if you want to discuss it, I’m here like I understand that that may have been hurtful or upset you in any way. If you need that support. I’m here for you, but it is really awesome if you feel safe doing it to say something to the professor, because that really helps the target to feel safer, to feel included, and it reverses the negative impacts from microaggressions. So instead of them walking away feeling excluded in the classroom, they’ll feel more included. It will prevent those negative mental and physical health problems and probably improve their academic performance, because they feel safe. So in any way that you can support someone who’s struggling with microaggressions, experiencing them a lot, it’s really just be there for them, and that’ll help them a lot.

John: So we’ve been mostly talking about things that are said in the classroom, but more and more classes are being taken online in asynchronous modes. Might the same sort of things occur in online discussion forums, for example? And if so, how should they be addressed then?

Kaija: Yeah, they definitely can, especially in a class like a gender and women’s studies class or I took a management diversity class of some sort, that we did have a lot of those tough conversations. We even talked about microaggressions in those classes, and there are students who don’t understand them and say things in the discussion posts that aren’t very inclusive. So as another student, what I sometimes will do is I will sometimes respond to those posts, and kind of in a very polite and respectful way, explain to them that what they’re saying is a problem, and in a way that tries to not make them feel attacked, but more just an educational, but professors definitely need to be monitoring those discussion posts, because things can happen, and then people can say things that are microaggressions. It’s very easy to do in words, because you’re not even looking at the person, so you don’t feel as connected to them, and you don’t necessarily think about it as much as you might when you’re face to face with someone. So if a professor sees it, saying something to that student, may be taking that post down if they can, or even just replying to the post and saying, “Hey, this isn’t welcome in this space. This is a safe space, and saying things like that are not okay.” If it’s something really severe, if it’s something smaller, I think it’s better to maybe shoot them an email and be like, hey, what you said was wrong for this reason and moving forward, let’s leave that out of the classroom environment.

John: How did you select this as a focus of study?.

Kaija: So I actually started in my junior year. Picked my topic the end of sophomore year, and I came to this topic because in writing my honors thesis, I knew I wanted it to be something relating to human resource management, because I wanted it to be applicable to the field that I’m trying to go into and also something that interests me, because I have to spend two years on this thesis, and you don’t want to get bored. So I kind of went over a lot of the topics that I’ve heard discussed in my classes. And Kristin Sotak taught one of the HR classes. She’s an amazing professor, and she touched on microaggressions, which was surprising, because I didn’t expect us to talk about it in that class, and it was kind of my first real exposure to the topic. Even though I’d experienced them my whole life, I didn’t really know that there was a name for that. And so when she was explaining it, I got really interested in it. And so it was one of the first things that popped into my head when I was thinking about a topic for my honors thesis. So I did discuss that with her and my other thesis advisor, Dr. Friedman, and we talked about doing that as my topic, because it was something that interests me, something that’s really important for the world that we live in. Because a lot of overt discrimination, things like just choosing not to hire someone because of their race, things like that are kind of fading out, but microaggressions are still very prominent and are still kind of perpetuating that discrimination in a more subtle way and in a way that’s a lot harder to fight. So I knew it was something that was important. I knew it was something that interests me, and that’s kind of how I got into it. And then just the more research I did, the more I really enjoyed learning about it and trying to figure out how to stop this problem. And originally my thesis was going to just be a literature review of the current resources out there, but when I was talking to Kristin about it, she kind of said, well, maybe you want to create a training program, something that will actually have a real world impact. And I was like, “Yes, that sounds awesome.” And so I actually ended up doing that. I didn’t get to implement it as great as I wanted to. There weren’t a lot of people that I implemented it with, but it was really an amazing opportunity to really dive into what microaggressions are and come up with a tangible solution for how to fight them, mostly in the workplace, but also just in general. So that’s kind of how I came to it, and then how it became this whole thing where I do things like this, where I talk about microaggressions.

Rebecca: That’s great. We always wrap up by asking, what’s next?

Kaija: Yep. So it’s really important to always be educating yourself. Do more research on microaggressions, especially if it interests you, or if you realize, “Hey, I’ve been committing those.” Look up more examples, so that you can be aware when you’re going to commit them, and just really commit to creating a safe space for students and for other faculty, and really for anyone in this world, because everyone should feel included, and no matter where they are, no matter what they’re doing. So committing to that and always committing to growing as a person, to being better. And when people come to you and say, “Hey, this is an area for improvement,” accepting that openly, and then moving forward and being better.

John: And more specifically, what are you going to be doing now that you’ve graduated?

Kaija: I currently don’t know. I am moving to Grand Forks, North Dakota in August, but I don’t have a job lined up yet. I’m looking for something human resource management, and hopefully can do more of this work. But it’s all very unplanned right now. [LAUGHTER]

Rebecca: Spoken like a true recent graduate. [LAUGHTER]

John: Well, thank you for joining us, and we appreciate the workshops you’ve done, and good luck with your job search.

Kaija: Thank you. Thank you for having me.

Rebecca: Thank you so much.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

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403. Of Many Minds

Since the pandemic, universities have focused attention on student mental health. In this episode, Rebecca Pope-Ruark and Lee Skallerup Bassette join us to discuss faculty and staff mental health and wellbeing.

Rebecca is the Director of Faculty Professional Development at the Georgia Institute of Technology.  She has 17 years of experience teaching undergraduates and is a Certified Scrum Master and design thinking workshop facilitator, an ICF-certified coach, and the host of The Agile Academic podcast. Rebecca is the author of Unraveling Faculty Burnout: Pathways to Reckoning and Renewal and the coeditor of Redesigning Liberal Education: Innovative Design for a Twenty-First-Century Undergraduate Education. Lee is the Assistant Director of Digital Learning at Georgetown University and is a regular contributor to Inside Higher Ed, The Chronicle of Higher Education, and ProfHacker. She is also the editor of Affective Labor and Alt-AC Careers and co-hosts the All Things ADHD podcast. Rebecca and Lee are editors of: Of Many Minds: Neurodiversity and Mental Health Among University Faculty and Staff, which is scheduled for release later this summer.

Show Notes

  • Pope-Ruark, R., Bessette, L. S. (2025). Of Many Minds: Neurodiversity and Mental Health Among University Faculty and Staff. Johns Hopkins University Press.
  • The Agile Academic podcast
  • Pope-Ruark, R. (2022). Unraveling faculty burnout: Pathways to reckoning and renewal. JHU Press.
  • Moner William; Motley, Phillip; Pope-Ruark, Rebecca; and Roth, M. S. eds. (2020). Redesigning liberal education: Innovative design for a twenty-first-century undergraduate education. JHU Press.
  • Bessette, L. S. (Ed.). (2022). Affective Labor and Alt-Ac Careers. University Press of Kansas.
  • All the Things ADHD podcast
  • ProPublica series on mental health: America’s Mental Barrier

Transcript

John: Since the pandemic, universities have focused attention on student mental health. In this episode, we shift the focus to faculty and staff mental health and wellbeing.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

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Rebecca Our guests today are Rebecca Pope-Ruark and Lee Skallerup Bassette. Rebecca is the Director of Faculty Professional Development at the Georgia Institute of Technology. She has 17 years of experience teaching undergraduates and is a Certified Scrum Master and design thinking workshop facilitator, an ICF-certified coach, and the host of The Agile Academic podcast. Rebecca is the author of Unraveling Faculty Burnout: Pathways to Reckoning and Renewal and the coeditor of Redesigning Liberal Education: Innovative Design for a Twenty-First-Century Undergraduate Education. Lee is the Assistant Director of Digital Learning at Georgetown University and is a regular contributor to Inside Higher Ed, The Chronicle of Higher Education, and ProfHacker. She is also the editor of Affective Labor and Alt-AC Careers and co-hosts the All Things ADHD podcast. Rebecca and Lee are editors of: Of Many Minds: Neurodiversity and Mental Health Among University Faculty and Staff, which is scheduled for release later this summer. Welcome Lee and welcome back, Rebecca.

Rebecca P Thank you for having us.

Lee Yeah, thanks so much.

John: Our teas today are: Rebecca, are you drinking tea today?

Rebecca P I am drinking a Starbucks iced black tea lemonade, and enjoying it quite a lot.

Rebecca A good way to start the summer.

John: And Lee?

Lee This is a Mango Maui iced tea. Well, I made it into an iced tea, but this is a Mango Maui herbal tea.

Rebecca Sounds interesting.

John: And Rebecca?

Rebecca I’m drinking English tea time this afternoon, John.

John: Very good. And I am drinking an oolong tea today.

Rebecca So we invited you here today to discuss Of Many Minds. Could you tell us a little bit about the origin story of the book?

Rebecca P Sure. I’ll take that one. In 2020 through about 2022 I was working on a book on faculty burnout, and that book came out in November of 2022 and as I was researching that book, I was talking to a lot of people who had a lot of stories about their own wellbeing and their own mental health and how that connected to the burnout stories that they were telling me. And it was a big part of my journey as I was experiencing burnout as well. And we were going through a period of time in the midst of COVID where, of course we were spending a lot of energy and a lot of time thinking about student wellbeing, obviously. And we were starting to question, what about faculty and staff wellbeing at the same time? So that led into some conversations with some folks, and eventually hooking up with Lee and proposing this collection. It was originally going to be stories and critiques, and by the time we started getting the stories and the stories were just so powerful that we decided to just go with the first-person essays.

John: How did you select the essays for this book?

Lee We put out a call in our various social media networks, spread the word. Again, it really helped Rebecca having a book out on burnout, and myself having a podcast about having ADHD, so we were able to really spread the word about it, and then really we just wanted to honor the authors of the stories. The selection process was very much a labor of respect in terms of ensuring that the stories were told in such a way that was authentic to the person telling it, and in a respectful way, and that were relevant for our readers. To give an example, there’s an essay that we kind of call a bonus essay at the end, which is one of the few that gave advice. It was a little bit more student facing, but certainly was advice that you could give to anyone, and we really thought it was important. And so even though it didn’t fit into buckets that we had set up to section off the book, we were like, this is still an important piece, and this is an important perspective, and so we’re going to find a way to include it. And so it was really with the attitude of inclusivity as well that we wanted to be as inclusive and expansive as possible when it came to the variety of voices that we published.

Rebecca To help frame our conversation, can you define neurodiversity for us?

Lee No. [LAUGHTER] So, neurodiversity is… there’s some debate on it, and in the introduction to our book, we tried to keep it as expansive as possible. And so we, for our purposes, included mental illness. We included cognitive disabilities. We considered mental health and any kind of diagnosis, either self diagnosed or officially diagnosed. So we have stories from bipolar, autism and ADHD, depression, PTSD, anxiety. I know I’m missing some, it’s not an exhaustive list. We really wanted to be as expansive as possible and inclusive as possible in our definition of neurodiversity. Some people will say that mental health issues might not be considered a part of that, and it is limited to things like ADHD, dyslexia, and even then, sometimes dyslexia isn’t neurodiverse, it’s a learning disability. So again, there’s a lot of debate, and we just wanted to say that if your brain works a little different, be it on a social level, on an emotional level, on a cognitive level, on all three levels, we want to hear your stories.

Rebecca P And that’s where the title came from, too, the Of Many Minds piece. We feel like we focus so much on the logical aspects of our minds, but there are so many other elements that we bring into our workplaces and into our lives that we wanted to make sure those were represented well.

John: What are some of the most common types of mental health issues or mental illness that faculty have been experiencing, whether at increased rates or being more willing to vocalize the existence of mental health issues, which used to be much more hidden.

Lee One of the things is that, particularly this book, brings up and Rebecca had previously published a book on burnout and burnout stories, and what this particular book brought to light is in a lot of cases, the depression, the burnout, the anxiety that the people who were telling their stories eventually came to realize is that the reason they were depressed, the reason that they were burned out, the reason that they were anxious was either because of a diagnosed or, very often, undiagnosed condition, such as ADHD, such as bipolar, such as PTSD, such as ADHD. And so in their efforts to try to mask, in their efforts to try and fit in, in their efforts to try and appear normal, quote, unquote, normal, they were putting such stress on themselves that that led to other conditions coming up, and it was very often the depression, the burnout, high levels of anxiety, that led them to seek help, and that help led to the diagnoses very often. Not that it wasn’t a universal experience when the people tell these stories, some of them, they knew the diagnosis and tried to push through anyways, because ableism is a hell of a drug. But for the most part, for these stories, for those people who are neurodiverse in higher education, a lot of the mental health issues stemmed from their attempts to mask whatever other neurodiverse condition or conditions they happen to have.

Rebecca P And a lot of people were finding out or starting to think about themselves and the way they process things in different ways when they had their children being diagnosed. They would talk about that being kind of the start of their story or their journey, or students coming to them and then realizing that they have some of the similar characteristics with the student accommodations, or could benefit from some of those accommodations as well. So it really crosses the board, which is, again, why we wanted to have such a wide spectrum of folks. We’ve got a variety of folks with different autism diagnoses as well as ADHD, CPTSD, those kinds of things, OCD, a lot of acronyms…

Lee Yeah.

Rebecca P …but they were coming from this perspective of feeling like what’s going on, what’s happening, and how do I process this? And it’s those stigmas and that masking can be so exhausting that it can lead to things like burnout. So having the diagnosis, or even a self diagnosis, becomes a real turning point for many of our contributors who speak about their diagnosis or the path to diagnosis, and what that allowed and unlocked for them after being diagnosed.

Rebecca You started hinting at some of these things, but can you describe some of the challenges facing neurodiverse faculty and faculty that are experiencing mental illness?

Rebecca P So I think the biggest issue a lot of folks with neurodivergence or mental illness in higher ed face is really related to stigma. So it’s not an internal issue, it’s an external issue in a lot of ways. So they’re facing these preconceived notions about what an academic should be, or what someone who works in higher education should quote, unquote, be, and they’re coming in as their authentic selves and feeling like they really can’t be those authentic selves. So they end up spending all that energy masking. They spend all that energy trying to hide who they are and not participating in the ways that they want to, and often when they try to… we have several stories in there that really talk about folks who really tried to do some advocacy work around these issues, and were kind of shut down in different ways. So folks in higher ed weren’t really listening or weren’t open to these conversations. I think a lot of faculty have preconceived notions about what students bring accommodations in for and may have some negative perceptions that way, and those translate into their perceptions, potentially, of colleagues who exhibit some similar behaviors or mindsets.

Lee I think part of it is, and I write about this in the conclusion, is how we understand professionalism, and there’s stigma, but then there’s also stereotype, and there’s this idea of professionalism. And it is incredible the number of contributors who, due to stigma, described the ideal professor: white, older, male, upper class, married, hetero, all of that kind of stuff. And so it’s not just the people who are neurodivergent who have this kind of idea and thus a stigma attached to them, it’s also our colleagues in higher education who have this idea of what an academic should look like, or how they should behave, or how productive they should be, and what that productivity should look like. And one of the ones that has stayed with me is one of the essays was about someone who was denied promotion because they didn’t socialize enough with the department, and so they were like, “We’re not sure if you’re really invested and a part of this community,” and this was somebody whose neurodivergent condition absolutely exhausted them at the end of the day of socializing with students, socializing with colleagues in the hallways, doing everything they needed to do, which they understood. It wasn’t really masking, but it was just like this takes up so much of my energy that there is literally nothing left for me to be able to go out afterwards. And they describe the process of going home, turning off all the lights, and just being and being able to recharge, but that… it’s not even an accommodation. It’s just like we expect you, like a good colleague, a professional colleague looks like somebody who comes out for dinner and drinks with people at least once a week and comes to all of the after hours activities that we do. So we’ve all internalized this idea of what a productive professional looks like in higher education, and any sort of deviation from that is… the case that I’ve given is probably one of the more severe, was punished. And that adds to the stress, and that adds to the feelings of alienation, and that adds to depression and anxiety and burnout.

John: And we’re living in somewhat interesting times, going back to the pandemic, the rise of faculty burnout, as we’ve talked about earlier, and we’re in an environment where there’s not a lot of support at the federal level, for a higher education in general, in fact, it’s being outright attacked in many ways. Might all of that help create an environment where perhaps anxiety, stress, and depression might be normalized, as well as with the rise of contingent faculty, where many, many faculty members are trying to do many more things than ever before, than in earlier periods when we had a larger proportion of tenured faculty with perhaps fewer demands placed on their time.

Rebecca P Yeah, I think there are a couple of things going on there. I think that we’ve got pandemic, we’ve got racial injustice, we’ve got AI, then we’ve got the White House right now, it’s what else could blow up? Don’t put that out there in the universe, but it has been kind of a collective trauma for years for everyone. And if you’re spending a lot of energy fighting stigma, fighting stereotype, masking, you don’t have a lot of energy left for fighting the good fight in a lot of ways, so you have to take care of yourself as well. So I think we are in a high anxiety…. obviously, we haven’t seen the statistics yet, but we can estimate that things like burnout and anxiety and depression are probably going to go through the roof right now for a lot of people, and there’s a lot of anxiety attached to that. And then you factor in other differences, and it becomes even more stressful. So how do they do that? And we can factor in the workload level of folks who are tenured, non-tenure track, adjunct. There’s a lot of neoliberal sentiment in the way we look at higher education these days, and how we perform in education these days, what is measured, and I think that becomes really challenging for folks who have different cognitive processing or another issue that might help in other ways to alleviate some of that anxiety. It’s difficult to figure out how to get your way in and out of that anxiety.

Lee Yeah, and this was probably one of the hardest parts, is how to conclude this book. What kind of advice should we give? And it varies as like: dismantle ableism? remove stigma? It’s all very high level structural issues, as you said, have better federal support for mental health treatment. There was just a… I think it was ProPublica did it, but I just saw that insurance companies are willfully making it more difficult to access mental health services, to keep the costs down. So it really is these individual stories within a much larger societal system that is working very hard against, not just neurodiverse folks, like at this point, it’s everyone. A friend of mine used to put it that the neurodiverse and the disabled folk are the canary in the coal mine, that if it’s hitting us, it’s going to hit the rest of y’all soon. In terms of being able to say, “uhhh, it’s hopeless,” because it’s not, and if it was hopeless, then we wouldn’t take the time and the effort and the energy to edit a book like this, that there’s power in sharing people’s stories. There’s power in gathering folks together around these kinds of stories, to start conversations within your academic unit, within your center, within your team, around these kinds of issues to be able to then start addressing them, where we might not be able to dismantle systemic ableism, but we certainly can make it better for the handful of individuals that we have direct impact on, and you hope that that grows from there.

Rebecca P Yeah, and those first-person perspectives are so important in this case. The stories are just so powerful that you really just have to sit with them and really think about, how have you participated in this process or in this social structure, and what do we do in higher education to be the open system and the place where everyone is welcome? There’s a lot of characteristics of higher education that fit very well for neurodivergent folks, but there are also just large scale ableism and sexism and things like that can cause these huge gaps in participation. So there’s some big challenges there, but we’re hoping that this is one step in getting people to kind of really understand from a first-person perspective what other people’s lives are like in our disciplines that are in our industry, and move from there into conversation.

Rebecca I think a lot about higher education’s initiatives to promote things like inclusive teaching, inclusive pedagogy, and Universal Design for Learning, and other ways to establish inclusive environments for a wide variety of students. But what are some of the ways that we can improve the environment for our diverse faculty, our neurodiverse faculty, our faculty experiencing mental illness, to really think about inclusion in this other space, and not just around students.

Lee I think one of the ways is to be able to talk about removing stigma. We probably all experienced this during the pandemic or even afterwards, and maybe even still now, where it’s like, “make sure you’re taking your breaks, make sure you’re taking your time off,” but then when you do, you’re made to feel bad about it. And so, again, one of the stories talked about they had to take a medical leave due to mental health struggles, and nobody talked to them, nobody offered meal trains for them, and they were contrasting their experience with their colleague who had to take a leave because they had cancer, and that this was kind of acceptable, but it was just really stark. And again, it’s a very stark example of ways that we treat mental health differently than physical health, very often, that if you get really sick in a way that we recognize, there is a community that forms around you, if you get sick in a way that is not recognizable… and Rebecca, you talk about this too, around how so much of our professional identity is around our brains. When something goes wrong with your brain, it almost feels like, well, we don’t want to catch that, right? or we don’t want to deal with that or we don’t want to deal with that reality and confront that reality. So that’s one of the ways, is that it is just treat it like any other illness, as you would treat it for faculty. Now, the flip side of that is that some places don’t treat physical illness [LAUGHTER] very well and make you feel bad if you take any sort of sick leave, parental leave, any of that kind of stuff. But the other way is, for me, is just having open conversations in ways where, when thinking through, how do you work best? And again, at least tenured faculty and tenured faculty tend to have a lot of flexibility in their schedule. I prefer to teach in the afternoons and evenings because it takes me two hours to get started in the morning, or I can’t teach in the evenings because I’m so burned out from the day no matter what, that seven o’clock at night is a problem. We think of universal design. How are we expected to participate in meetings? My podcast co-host, she always says, “I can either look like I’m paying attention in a meeting, or I can actually be paying attention in a meeting, because the process of looking like I’m paying attention in the meeting takes all of my cognitive energy, and therefore I actually have retained absolutely nothing of what was discussed in this meeting.” So again, having those conversations, asking the questions, not jumping to assumptions around. “Oh well, they’re not listening because they’re staring out the window or doodling,” or they can’t come to the social events or any of these kinds of things, so that there aren’t these assumptions that are made, but instead open conversations that are had.

Rebecca P One of our contributors talks about trying to get mental health and neurodiversity included in the inclusion work that was happening on their campus, and really trying to be an advocate for that, getting on all the DEI committees that this person could get onto, trying to form kind of an autism community employee research group at their institution, and really just being kind of fought for that. He was fighting for it, but he was getting a lot of pushback, that it was very difficult for people to think about inclusion in that sense. So we need to broaden what we’re thinking when we think about inclusion, to make sure that we are including difference of all sorts, which includes mental health and neurodiversity as well.

John: And as you noted, a lot of people have been diagnosed later in life with being on the spectrum or with ADHD or other issues. Is that something, perhaps, they should share with a colleague, so that their colleagues can better understand why they don’t fit in, combined with more institutional support, perhaps, for just general training on neurodiversity, because as faculty learn more about the behavior of individuals who are on the spectrum or who have ADHD, it might make it a lot easier for removing some of that stigma, maybe.

Lee Maybe, well, and that’s always the danger. We know, and again, through the stories, there are, as you said, institutions that were very resistant to these kinds of things. There are other institutions and colleagues who were very accepting, but often even talking about it didn’t help, because the people on the other side of the conversation were not interested in having a conversation, were not receptive to these things. So I think that that is “yes, talk about it,” but be careful. Again, there’s this idea of protecting yourself, where you probably know your institution, your department, your units’ politics best and if disclosure is something that might be, at best, ignored and at worst, punished, because that is always the risk. It’s particularly for contingent, particularly for staff, and even we had tenured folks where it got so bad that they gave up their tenured positions. As an individual, yes, it feels so good to get the diagnosis, but then the acceptance more broadly of that diagnosis [LAUGHTER] is not always a wonderful experience, unfortunately, and that’s why I think it’s that being open to have conversations and listening and unpacking those biases that you have, and those stigmas, those are the important things. So if somebody does come and say, “I just got an ADHD diagnosis, I just was diagnosed with PTSD, and this explains X, Y and Z in terms of what’s been happening with me,” to be able to listen and to hear it, and then to move forward in productive ways.

Rebecca It can be really difficult for faculty to find community in these spaces when you have to decide to disclose, who to disclose to, and then does that lead to maybe meeting some other folks who have disclosed or allies to kind of form a coalition so it is easier to speak out and to advocate when there’s numbers, [LAUGHTER] when you’re not just alone, but it’s hard for faculty to find those connections, because there is so much masking that has to happen to feel protected in your position.

Lee Well. It also speaks to the silos that tend to exist in higher education as well. How many faculty, again, depends on the size of your campus, obviously, but we tend to get it’s like, “our department is the university,” and so maybe your college, depending on how big or small your college is, but if you’re like the College of Arts and Sciences, it’s sort of like, “well, I’ve got my department and maybe a couple of colleagues who are studying something related, and I’m a humanities person.” So it’s like over in history, or maybe over in religion or that, but mostly it’s like, you know the people in your department. And so, even for neurotypical, the challenge of belonging is that if you don’t belong in your department, there’s very little effort to help you belong within the larger institution, very often as faculty, which is also why contingent faculty tend to feel so disconnected, is because the primary point of belonging is the department, and depending on the department, most of them make it very clear that contingent faculty are not a part of the community and that they are not welcome. So there’s that added challenge as well, of like, how do you even go about finding community outside of your academic discipline?

Rebecca P Yeah, and I think too, following that even further, that you get to the point where “do I disclose so that I can belong? Is that coming out process part of advocacy now? Do I now have to be the advocate for this?” And maybe you just want to belong in your institution. You just want to belong in your department. You don’t necessarily don’t necessarily want to have that advocacy role. We kind of expect it of people when they disclose and we don’t necessarily want to be forcing that onto someone.

Rebecca I think that’s why it’s really important for those who are comfortable speaking out and advocating, whether you have a diagnosis or you’re neurotypical or whatever, that those that are comfortable or in spaces or in positions of power that can speak out, it’s important to help move a culture in a space. Can you provide some advice for educational developers, instructional designers, etc, folks that are maybe doing some professional development work on campus, on how to support neurodiversity and faculty who might identify as having a mental illness or might be having mental health challenges? What should we be doing?

Rebecca P I think the first step is learning. I think there’s reading to be done. There are resources to be accessing so that you have a sense of what folks are up against. Our book contributes to that by giving you some first-person narratives to have conversations around, so you don’t necessarily feel like you’re calling people out in your space. You can talk about these cases. So I mean, I really hope it gets picked up as a book club piece for a lot of places, so that they can have those conversations around this. But it’s gonna take some additional learning, and maybe that’s training. Maybe that’s just some good reading about these topics. Maybe it’s a Coursera class or something about understanding neurodivergence, but I think there’s learning to be done for all of us in conversation and in the research that’s out there.

Lee Yeah, and I think that the thing that works against all of us in all of this is just time. My advice is time and patience, because even then, you can do all the reading on ADHD, you can do all the reading on autism, you can do all the reading on depression or PTSD, but it’s going to be different in every single person. Again, on our podcast, All the Things ADHD, my co-host and I have a joke, or we’ll say to each other, “it wouldn’t surprise you to know that my experience is completely different,” or “that thing that helps you sounds like my nightmare.” And so it’s really being able to take the time and that openness to be able to say, “Okay, what do you need from me? How can I help?” And some of that is really also gaining a self awareness. Part of it is the diagnosis, and then accepting it and just being like, “Okay, I need to figure out what works for me now,” rather than trying to make everything that everyone says should work for me, work for me. So it’s fairly typical. I give an example, Right now we’re working on getting ready to launch all the summer online courses, and so I’m a learning designer, I’m working with faculty. I have a grad student working with me as well in building these courses. I’m fine for 95% of it, but the last 5%, I struggle to get that last 5% done. “Add the captions to this video,” to me is more daunting than “build this course.” And so, as an awareness, I have to be very clear with the people I’m working with, and I’m sorry if I keep repeating myself, but I have this to do list, and I want to make sure that I really get in and understand it, so that I do it, because these are the things that I struggle with, and it’s really hard for us to talk about the things that we struggle with. We are supposed to be experts, particularly in higher education. We are supposed to be the subject matter experts, the knowledgeable ones. And so to kind of admit fallibility and to say these are the things that I need help with, and then to be able to ask for them. And so I think it’s a two-way street in that like, ask them what they need. And if it’s an unconventional ask, don’t just scoff at it, probe it a little bit. But on the other side, try to ask for what you need. Try to figure out what it is you need, that if you’re bad at that last 5% don’t just tell the Learning Designer, okay, yeah, no, I got this last 5% be like, “No, I’m like, Could you do the captioning?” Again, there might be stuff in contracts and all unions, but if we’re having these conversations, if we gain an awareness ourselves about what we need, and then we are greeted with an openness to hear those needs that makes such a huge difference in terms of productivity, if we want to reduce it to that, but just in terms of the experience being a more pleasant one.

Rebecca I think this conversation really pokes at a lot of things that need to be discussed in our campuses, and we need to lead some of these conversations to get the word out. And your book might be a really great platform to do that through a reading group. Can you tease a little bit more about some of the specific topics that are addressed in some of the essays?

Rebecca P Oh, goodness, it’s such a wide spectrum, like we’ve mentioned, we’ve got folks different places on the autism spectrum, ADHD, anxiety, depression, all kinds of folks who really are coming from all over the corners of higher education. So it’s really well represented. You’ll be able to find someone that you can connect with in the reading of these stories. And we have some sections around masking. We have a section around stigma, specifically, we have a section around higher education structures that can exacerbate for folks these experiences. So there’s just so much to draw from that you’ll find someone that you connect to or that you maybe see yourself reflected in.

Lee There’s also a lot of other kinds of intersectionality, talking about gender, talking about sexuality, talking about race, and so those are also in there, and they are linked in terms of the ways that, how can you tease out: Is this because I am visibly queer, or is this because I am autistic? Is this because I am a woman in higher education, or is this because I have ADHD? Again, all of these things come up as well, and so this is also an opportunity to really start those conversations on a more broader definition of inclusivity, because it isn’t always just only one.

John: We always end with the question, what’s next?

Rebecca P What’s next? Well, the book will come out. [LAUGHTER] Yay! So we hope to be having lots of conversations with different groups of faculty around the country about that book, especially if it gets picked up and read. So we’re looking forward to that. I personally am currently working on a book about women’s leadership and burnout in higher education. So that’s my project for the rest of the year.

Lee Yeah, the book is coming out in August, and so we wanted to take the opportunity over the summer, when things calm down a bit, to talk about, do we want to do a podcast where we have some of the contributors come on who are willing to talk a little bit more about their essays, answer these questions, and so we can put up a website, all kinds of fun stuff that right now I just can’t think about. No more spoons, as they say, there are no more spoons for that. Hopefully it will spark conversations. Hopefully we will be able to go and Zoom in to campuses to talk about these experiences. Hopefully other neurodiverse faculty will feel empowered to come forward with their own stories as well. And you hope that this creates more opportunities for conversation, more opportunities for storytelling, more opportunities for connection in all of those kinds of ways where we’ve opened the door a crack. It is really only just a beginning, but hopefully it just starts something that other people can take up and keep going with in terms of their own. People always ask us, like, “is there a campus that’s done it really well?” And we’re like, “No, not really, no.” And so what you hope is, in 5, 10 years, because academia moves slow, but that’s fine, we will have examples of institutions that are doing it very well, that will have case studies for this and models that other institutions can emulate. And so again, like there’s what we hope comes next is: “Here’s a starting point. Go forward with this and create. Feel empowered, feel creative, feel less alone and go in and in small ways, make things better.”

John: Well, thank you. I’m very much looking forward to reading your book when it comes out in August, and it’s an area that all institutions can do better with, and all faculty perhaps can do better with, in terms of creating a more supportive environment for everyone.

Lee Definitely.

Rebecca This is a great project, and we’re looking forward to your future projects as well.

Rebecca Thank you so much.

Lee Thank you.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

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400. Snafu Edu

Most books and resources devoted to professional development focus on strategies that faculty can use to create a positive learning environment for our students, but generally assume that everything will work as expected. In this episode, Jessamyn Neuhaus joins us to discuss her new book, Snafu Edu, which acknowledges the reality that everything does not always work as we hope that it will, and suggests strategies for addressing common situations in which things go wrong.

Jessamyn is the Director of the Center for Teaching and Learning Excellence and Professor in the School of Education at Syracuse University. She is a historian and the editor of Teaching History: A Journal of Methods. Jessamyn has published extensively in scholarly publications in the areas of history, pedagogy, and cultural studies. She is a recipient of the SUNY Chancellor’s Award for Teaching. Jessamyn is the author of  Geeky Pedagogy: A Guide for Intellectuals, Introverts, and Nerds Who Want to be Effective Teachers, and the editor of Picture a Professor: Interrupting Biases about Faculty and Increasing Student Learning. Her newest book, Snafu Edu: Teaching and Learning When Things Go Wrong in the College Classroom will be released shortly by the Oklahoma University Press series on Teaching, Engaging, and Thriving in Higher Education, edited by James Lang and Michelle Miller.

Show Notes

  • Jessmyn Neuhaus
  • Teaching History: A Journal of Methods
  • Neuhaus, J. (2019). Geeky pedagogy: A guide for intellectuals, introverts, and nerds who want to be effective teachers. Morgantown: West Virginia University Press.
  • Neuhaus, J. (2022). Picture a professor: Interrupting biases about faculty and increasing student learning. West Virginia University Press.
  • Neuhaus, J. (2025). Snafu Edu: Teaching and Learning When Things Go Wrong in the College Classroom. Oklahoma University Press.
  • Neuhaus, J. (2003). Manly meals and mom’s home cooking: Cookbooks and gender in modern America. JHU Press.
  • Neuhaus, J. (2011). Housework and housewives in American advertising: Married to the mop. Springer.
  • Harlow, R. (2003). ” Race doesn’t matter, but…”: The effect of race on professors’ experiences and emotion management in the undergraduate college classroom. Social psychology quarterly, 348-363.
  • Barbeau, L., & Happel, C. C. (2023). Critical teaching behaviors: Defining, documenting, and discussing good teaching. Routledge.
  • Lauren Barbeau and Claudia Cornejo Happel (2025). Critical Teaching Behaviors. Tea for Teaching podcast. Episode 390. April 23.
  • Felten, P., & Lambert, L. M. (2020). Relationship-rich education: How Human Connections Drive Success in College. Johns Hopkins University Press.
  • Lang, J. M. (2020). Distracted: Why students can’t focus and what you can do about it. Hachette UK.
  • Palmer, P. J. (2017). The courage to teach guide for reflection and renewal. John Wiley & Sons.
  • Miller, M. D. (2024). A Teacher’s Guide to Learning Student Names: Why You Should, Why It’s Hard, How You Can (Vol. 2). University of Oklahoma Press.
  • Pittman, Chavella (2025, forthcoming). Empowered: A Woman Faculty of Color’s Guide to Teaching and Thriving. University of Oklahoma Press.
  • Piven, J., & Borgenicht, D. (2010). The worst-case scenario survival handbook: travel. Chronicle Books.
  • Norell, Elizabeth A. (2024). The Present Professor: Authenticity and Transformational Teaching. University of Oklahoma Press.

Transcript

Rebecca: Since we began this podcast in November 2017, we’ve had hundreds of opportunities to have extended conversations with many innovators, researchers, educators, thought leaders, and advocates working to support student learning. We are grateful to all of our guests who have so generously contributed their time, to the new friends and colleagues we’ve gained, and for all of our listeners. We’re excited that our friend and colleague, Jessamyn Neuhaus joined us to celebrate in our 400th episode.

John: And now we return to our regularly scheduled programming.

John:Most books and resources devoted to professional development focus on strategies that faculty can use to create a positive learning environment for our students, but generally assume that everything will work as expected. In this episode, we discuss a new resource that acknowledges the reality that everything does not always work as we hope that it will, and suggests strategies for addressing common situations in which things go wrong.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

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Rebecca: Our guest today is Jessamyn Neuhaus. Jessamyn is the Director of the Center for Teaching and Learning Excellence and Professor in the School of Education at Syracuse University. Jessamyn is an historian and the editor of Teaching History: A Journal of Methods. Jessamyn has published extensively in scholarly publications in the areas of history, pedagogy, and cultural studies. She is a recipient of the SUNY Chancellor’s Award for Teaching. Jessamyn is the author of Geeky Pedagogy: A Guide for Intellectuals, Introverts, and Nerds Who Want to be Effective Teachers, and the editor of Picture a Professor: Interrupting Biases about Faculty and Increasing Student Learning. Her newest book, Snafu Edu: Teaching and Learning When Things Go Wrong in the College Classroom will be released shortly by the Oklahoma University Press series on Teaching, Engaging, and Thriving in Higher Education, edited by James Lang and Michelle Miller. Welcome back, Jessamyn.

Jessamyn: Thank you. I’m so glad to be here.

John: It’s good to see you again. Today’s teas are:… Jessamyn, are you drinking tea?

Jessamyn: Tea is my afternoon beverage, and we’re recording this in the morning. So I’ve got a very large cup of high octane coffee.

Rebecca: A good way to power the day.

Jessamyn: Exactly.

Rebecca: I have Yunnan Noir today.

John: Very good. And I have a ginger peach green tea today.

Rebecca: Nice. We’re invited here today to discuss Snafu Edu. Can you tell us the origin story of this book?

Jessamyn: Yes, so John and Rebecca, let me take you back in time to the late 1990s, dawn of the internet age. Grunge was king, and I was pursuing my doctorate in U.S. History and Gender Studies, and in doing that research, I became just utterly fascinated with 20th century prescriptive texts, things that reinforced sociocultural and especially domestic ideology, normative domestic ideology. I mean stuff like cookbooks, etiquette guides, 1950s mental hygiene films. And so as a scholar in the archives, that’s what I loved examining in the most, this evidence, these leftovers, of what people at different points in time had decided was the best, most ideal way to live and be, especially at home and at school. And if you’re fascinated by those things, here’s a shameless plug, check out my first two books, which were published in my work in history. One’s on cookbooks, and one is on gender and advertising representation of housewives. So anyway, as a scholar of teaching and learning, I’ve always had that little research fascination in the back of my mind. I kind of question about how advice and research about teaching reinforces certain norms and ideals, not intentionally or consciously, but as discourse, as texts doing ideological work in culture. So I was always thinking, could I maybe write something about teaching, give actionable advice about teaching, like in real life, that interrupted some of those prescriptive ideals. I wanted to write a book that would be useful in people’s daily teaching work. That was the great joy after I published Geeky Pedagogy was hearing from people who were able to use it in their just day-to-day work and drawing on the abundant research about effective teaching practices, and at the same time, in Snafu Edu, I wanted to emphasize that that daily teaching work is, in a word, it’s messy, and it’s not a matter of if, but when something will go awry. And then that was all percolating, and it got cemented in the post-pandemic years so when something had really, really gone wrong in a major way, and the time was right for me, as an author, because I’m fortunate at this point in my career to have something of a platform. I’m no James Lang or Sarah Rose Cavanagh, but I have the ability in the world of educational development and in scholarship about teaching, I have some power to get my work published and to speak to people about things I think are important, the things that I believe need more attention, that we need to talk about more. I’m in a position to be able to articulate those and get some listeners. And what I wanted to articulate this time in this book, is, OMG, things can go really, really wrong in teaching and learning.

Rebecca: I know when I was reading, Jessamyn, I felt like you totally captured the messiness, and certainly the messiness of my classroom and many other colleagues that I have. [LAUGHTER]

Jessamyn: Excellent.

John: And I think that will resonate with probably all of your readers. So, speaking of readers, who is the target audience? Is it for faculty just starting off, or for faculty at all stages of their careers?

Jessamyn: Well, my audience is anyone who’s in an instructional role on a college campus. I have been thinking more and more about the ways that teaching happens, not just in classrooms, not just with professors, but all kinds of people in designated staff positions as well. And I am very attentive to what Roxanna Harlow termed disparate teaching realities, meaning that teaching labor is really shaped by every individual’s intersectional positionality, including our embodied identities. And so my hope is that, with those things in mind, anyone and anybody in any teaching context can find it useful. I do think it will be useful for anyone at any stage in their career, but I think it’s going to especially resonate with mid-career educators, basically, anyone who’s been teaching long enough, and it might just even be a couple classes, but anyone who’s been teaching long enough to have made some serious bloopers and experience students making big mistakes too.

Rebecca: Definitely does something to establish some sort of [LAUGHTER] community around the realities of teaching.

Jessamyn: Yeah, so you have some experiences to think back on. I would say, especially for a large section of us, the experiences that kept you up at night, that you tossed and turned, reliving, wondering what you should have done differently, torturing yourself about what went wrong, it would be helpful to have a couple of those in your mind when you pick up this book.

Rebecca: So, I know that we’ve talked about, and you’ve certainly written about in your work, the idea that one size fits all professional development doesn’t really work. So can you talk a little bit about why there’s just no simple solutions to the common problems in education? [LAUGHTER]

Jessamyn: Yeah, I mean, humans gotta human. [LAUGHTER] Nobody’s a widget moving through the world like a product on a factory belt. Every person has their own unique set of experiences, life circumstances, pet peeves, passion projects. I know, for example, Dr. John Kane is a musician and makes a lot of time and effort in his life to play music. There’s things that just matter to us more than maybe matter to other people. And especially in our work, everybody’s bringing with them into the classroom a whole huge honking set of emotional and cognitive baggage that they’ve acquired during their previous or even concurrent experiences in educational settings. I mean, it’s a lot. And also what we’re here to do is incredibly hard. Learning is very, very hard. It often, usually always entails setbacks, and that includes learning how to teach effectively. So, in my view, this reality needs more direct and specific highlighting in discourse about teaching. We just need to talk a lot more about the fact that teaching is not a perfectible activity. And it’s not that anyone’s out there saying teaching is perfectable. No one would say that consciously, but there’s a real strong subtext and a lot of discourse about teaching that, in even, like otherwise, really excellent advice about teaching that, if you just do it, everything will be fixed, everything will be perfect, and that’s not possible.

Rebecca: You talked about the bloopers, but I think a lot of people feel really isolated when those bloopers occur, or those are the things [LAUGHTER]they don’t want to share.

Jessamyn: Yeah, exactly, for many reasons, teaching in higher education is absolutely a closed door culture, and it’s really hard to describe to people who are not college teachers, even people in K through 12, like the dynamic, where if another professor walked into your room when you were teaching, it would be shocking. You would stop. You would be stunned. What are you doing here? …would be absolutely the feeling. It’s a closed, locked, barricaded door around teaching in higher education. So yeah, the stakes are super, super high for when something goes wrong.

John: One of the issues that you’ve just mentioned is that people are working in their own little silos. And when things go wrong, they often don’t talk about it with other people, and as a result, everyone imagines that [LAUGHTER] everything’s going really well for everyone else, and then you have those sleepless nights. And faculty respond to that in different ways. Some people will blame themselves and will struggle with it. Other people might blame their students, and we see a lot of that as well….

Jessamyn: …or both… [LAUGHTER]

John: …or some combination thereof. Why are faculty so resistant to share their experiences with other colleagues?

Jessamyn: I could sum it up in two words: graduate school. A whole bunch of us, not every single person, but a whole bunch of us in higher education, we’ve been quite literally trained in how to wield our intellect like a weapon, and to always try to be the smartest person in the room. I’m exaggerating, and obviously our positionalities, identities, really shape our experience with graduate school. But I do think there’s a culture in academia that feeds perfectionism generally, that you never expose your vulnerable underbelly to the other smarty pants in the room. And I think teaching is especially fraught because of our limited and limiting ideas about what good teaching looks like.

Rebecca: How do we start to normalize this idea of discussing our snafus? Is there things that professional development like teaching centers should be doing? Are there things that administrators should be doing?

Jessamyn: Well, I have two thoughts on this. One is highly aspirational, [LAUGHTER] probably not possible. One is more immediately doable. So in my utopian vision of life as a college educator, everyone will gather every spring for a campus wide oops day, like the only thing we’re doing is discussing all the things that we personally did wrong and all the things that went wrong in our classrooms. And we could include some brainstorming about what to do better next time, but that wouldn’t be the main point. The main point would be, we’re gonna bring out into the light, all the monsters under the bed, the things that went wrong. And as we know from every story about monsters ever, like, once we bring them into the light, they’ll shrivel up and blow away. So probably not too realistic, but more practically speaking, we can advocate at every stage and in every way that when we’re formally evaluating teaching that we need better language and systems for recognizing and then documenting every instructor’s growth narrative of teaching advocacy. I’m really influenced here by the book Critical teaching behaviors: Defining, documenting, and discussing good teaching, by Lauren Barbeau and Claudia Happle, they offer a framework based on six identifiable instructor behaviors, and they argue there’s a vast amount of work that effective teachers do before, during, outside of class meetings in order to facilitate student learning. So leaders, that includes your promotion and tenure chairs, department chairs, administrators, they need to do everything they can to define effective teaching as a career-long process, and that has to include pedagogical learning and reflection, trying new things, assessing and adapting, and importantly, that in that growth narrative, because it’s about growth and learning, there will be mistakes and missteps, but that is evidence of growth, not evidence of ineffective teaching.

John: You mentioned the work by Lauren Barbeau and by Claudia Happle. We had an earlier podcast with them in the spring of 2025 and we’ll share a link to that in the show notes. To help build this sort of discussion, it’s really important that teaching centers have the trust of faculty. And one of the things I think we’ve both seen is that when we have faculty reading groups and people are talking about things that work well and things that don’t work well, it helps to develop that sort of trust. Would this book be a good focus for a faculty reading group?

Jessamyn: Yes, I think so, of course. We would want to ensure, this is one thing I do mention in the book about classrooms, but we want to ensure psychological safety for our participants, making sure that everyone feels able to share ideas, bounce ideas off, and maybe flop, like, maybe suggest something that doesn’t really make sense, and definitely share all the things that we have personally flubbed. So framing it as we’re here to build our growth mindset and think about ways to keep moving forward in our own growth narrative, keeping those things in mind and maybe even more importantly, right now, I think this would be a good book for our present moment when, in fact, there are so many very, very big, truly, almost incomprehensible things going very, very wrong for higher education. These are being brought mostly by outside political and legislative attacks on our curriculums, on our programs, other essential aspects of our day-to-day work. I mean, it’s a true shit storm, and I wrote this before, the past administrative… what would you call it?

Rebecca: …the list of executive orders? [LAUGHTER]

Jessamyn: Yes, exactly. So I don’t discuss it in detail, but one thing I do mention, and what is happening now, is the beep storm that is happening right now on the heels of another major beep storm was the pandemic years, and even more, like for most faculty, the incredibly fast spread of generative AI has taken another big bite out of our cognitive emotional and even our physical stores of energy we have for teaching. So, it’s a good time to think about how educational development can support pedagogical wellness, and how something like a book club is not only a chance for us to learn stuff from experts in research about teaching, but also, and maybe right now more importantly, a place to build connections and community by talking honestly with each other about teaching and that has to include all the things that can and do go wrong. And I would take it as a very big personal victory if, in discussing this book, we could draw on the power of humor and laughter, even rueful laughter, maybe defiant laughter. I don’t mean mocking. I don’t mean laughing at students, but maybe by not always having to take ourselves so super seriously, we can counteract some of the incredibly demoralizing and discouraging realities about teaching, the ongoing disparate teaching realities, the perfectionism. I know not everyone is willing or able to engage in kind of self-deprecating joking that is my go to but that’s one reason I shared a bunch of my worst mistakes in this book. So if you can’t share your own for whatever reason, this is my public permission for you to use mine.

John: We’ll be doing a book club on our campus this fall, so we’ll let you know how that goes.

Jessamyn: And anyone who is doing a book club on Snafu Edu, I’m very happy to zoom in to do a Q and A with your group.

Rebecca: Awesome. I couldn’t help but imagine, while you were describing your utopian oops day, like a lot of laughter and things like “bravely sharing their blunder award,” or something, [LAUGHTER] like where everyone votes for the best blunder. [LAUGHTER]

Jessamyn: Yeah. [LAUGHTER] The face plant award, yeah.

Rebecca: Yeah, yeah, yeah.. I wanted to just share that I imagine that as it being a very joyful event, [LAUGHTER] despite the hard conversations.

Jessamyn: Yeah, that would be fun. I’m there. Send me an invite.

Rebecca: All right, sounds good. [LAUGHTER] You suggest a general approach throughout this book, addressing challenges in our classrooms, and summarize it with the acronym, STIR,, S-T-I-R. Can you talk about what STIR stands for and how one might use it?

Jessamyn: Sure, with the caveat I get that there’s already too many acronyms, and this is a pretty cheesy one, but part of the reason I went to the acronym is because of when things do go wrong, it’s hard to think clearly, and sometimes a snappy acronym can help keep us on track, can help us bring back to the present moment. So this particular one, it’s a variation on other kinds of conflict resolution strategies such as SOAR, which is stop, observe, assess, react. For Snafu Edu. I’m suggesting, for my audience of other brainiacs and eggheads in higher education, is Stop, Think, Identify, and Repair, and it’s just a way of framing some of the preparation we can do for when the snafus hit the fan, a reminder that in situations that pose problems, when things are about to go wrong, when things might go wrong, when things are going wrong, we can usually exercise some agency in the classroom and interactions with students by taking a beat to use our big brains, then think about what all might be going on, to approach with curiosity based on what we know from our research and the scholarship for teaching and learning from our wisdom of experience, try to identify what’s going on, and then to the extent that it’s possible, taking steps to repair the snafu. And this is a good place to note that my book doesn’t address the very worst case scenario for any classroom, active shooter threats or other kind of physical danger. That’s 91,1 not STIR.

Rebecca: I really like that you chose repair for the R, because there’s a lot of other words you could have maybe chosen that was a really important choice.

Jessamyn: I think so. It evokes trying to patch something up to the best you can. One thing that I really wanted to avoid was some of the cliches around making mistakes, or the discourse about making mistakes that it’s always inevitably going to lead to a good outcome. With the right “can do” attitude and the right frame of mind, you can always turn it into something really positive. That’s not true. I don’t believe that, and I didn’t want to even accidentally reinforce that with the word

John: Your book is broken up into five parts that address challenges in teaching and learning associated with inequity, disconnection, distrust, failure, and fear. Could you give us a couple of examples of some of the problems associated with these issues and how you might perhaps go through that STIR approach?

Jessamyn: Sure. The most important thing I want to say first is the thing that Snafu is really adding to the conversation is that those five things create problem and obstacles for learners and for us as educators. Most books about teaching, including my first book, Geeky Pedagogy, they focus mainly on the learner’s experience and strategies for addressing and reducing obstacles to student success and then conversely, research on like inequities faced by instructors often doesn’t also fold in that students are navigating those inequities as well. So in Snafu Edu I want to make sure that when we talk about things going wrong in the college classroom, we are talking about everybody in the college classroom, including us, including the instructors, including the TAs, including everybody. So for instance, inequity, systemic intersectional inequity, it exists no matter how much certain politicians want to convince us that it doesn’t… it exists. It creates obstacles to student learning, and it creates obstacles to effective teaching, especially for any faculty member who doesn’t, quote, unquote, look like a professor. Disconnection and distrust are also aspects of higher education that researchers have been showing for a long time really interfere with success, with major upticks in the post-pandemic era for obstacles to students’ academic success. So, like when a student just doesn’t feel connected in any meaningful way to the subject or the institution, it’s going to be a lot harder for them to persist, and Felton and Lambert’s book, Relationship-Rich Education shows us pretty darn definitively. But so too do instructors need to experience some sense of connection to their work, to the students, in a professionally appropriate way, to their institution. Otherwise things snafu up our work. They get in the way of our success. And distrust, so talk about snafus in the classroom, trust is just the bedrock for what we do, but often not central in our minds when things go wrong. So take for example, here’s one, 100% of people listening to this podcast will have experienced students engaging in non- class related scrolling, emailing, texting, online shopping and so on. There are many and many complicated reasons that our devices are so distracting in the classroom. There’s a bunch of strategies we might use to cultivate attention, covered really well, most recently by James M Lang’s book, Distracted: Why Students Can’t Focus, and What You Can Do About It. But even before all those strategies, we have to be aware that these interactions, even like you see it out of the corner of your eye, they can seriously erode our trust in students as a group. Another one that I think many listeners and readers will relate to is how even one, like literally even one, deliberately cruel, demeaning or even thoughtlessly worded comment on anonymous standardized end of student evaluations, how much that can damage our trust in students. And speaking of student behaviors, another one where it’s really important to think about it in terms of the snafu is fear, because student fear can manifest in behaviors that on the surface look like something else entirely, and not coincidentally, look like things that really can just drive us right up the wall, something that looks like complete disengagement, even hostility or inattention. It might be rooted in students’ really deep psychological physiological fear, completely unrelated to us, related to something else in their school experiences, related to something in their life circumstances. And I guess the last couple things I’ll say is that these snafus, one thing that really became clear as I was doing the research is that they’re both very common and systemic and almost universal, but then they’re also really shaped and defined in unique and individual ways. So, take failure. What does it mean to fail in college? What does it mean to fail in academia? I mean, we have some system wide metrics, like, literally an F for failure, but how that’s experienced by students, how they define it, is really shaped by their life experiences, their goals, their personality traits, what fields they’re interested in, and so on. And failure is tricky too, because by its very nature, learning has to include some failure. You have to do something not very well…and that might include, really just completely dropping the ball… you have to do something not very well before you can learn how to do it well, and that includes teaching. But again, we’re working in these bigger systems that can really interfere with our ability to engage in productive failure and mistakes.

Rebecca: Each part of your book uses a similar organizational structure where you kind of describe the problem, discuss possible repair strategies when things go wrong, and concludes with a discussion of proactive approaches and a go bag, [LAUGHTER] that reduce the likelihood or severity of the problems in that section. Can you talk a little bit about why you chose this particular organizational structure?

Jessamyn: Yeah, I so appreciate that question, because I really wrestled with how to structure the book in a way that supported my argument, we have to normalize mistakes, missteps and things going wrong in teaching and learning, and when I say normalize, part of that is recognizing that they take a real toll on us, that again, I didn’t want it to be like this cliched view of mistakes. I didn’t want it to read like I was saying, “Oh, well, we mess up sometimes, but it’s all a glorious process of learning, and we’re gonna hop on our Mr. Mess, the learning unicorn. We’re gonna fly up to the rainbow of perfect teaching and learning.” No. Things going wrong, it can really suck, and it’s not always resolved in a productive way. Sometimes things go wrong, period. There’s no silver lining, there’s no wisdom gained. It’s just bad and things go wrong. So the structure, how I thought about how to do this, the first section really is just an overview, but it lays out some of the most compelling evidence from the research about why things go wrong because of inequity, disconnection, distrust, failure, and fear. And I want to start there to really enforce why these snafus can be expected, and then building on that, the next chapter, again, is working to normalize snafus by focusing on what to do when they happen, and keeping in mind that, again, positionality and context always matters, and that the repair suggestions in the next section, they always have to be adapted to your teaching context, your personality, and what will work for you with where you’re at. But I didn’t want to just leave it there. I did want to make sure that readers were empowered as much as possible to exercise agency wherever and however they can. And increasing agency is my response to the snafus caused by fear. The opposite of fear isn’t exactly agency, it would be something like courage, like Parker Palmer’s The Courage to Teach, but I think courage is just a little bit too judgy. It’s a little bit too much to say to people, things go really wrong, but you have to be courageous. I don’t think that’s sufficient, in the year of our Lord 2025 to say, “be more courageous.” I think, though we can say for students as well, in the face of fear, that we can find ways to exercise agency. Agency is limited. It’s limited by things outside our control often, but there are places where we can exercise it in teaching and learning, in our classrooms, in our actions, in our course design. So those last chapters in each of the sections gives an overview of some, it’s not all of them, it’s just a selection of a couple high impact practices for increasing equity, increasing connections, increasing trust, increasing success and increasing agency. And in all cases, it’s about how to increase those things for ourselves as well as our students.

John: Can you give us an example of something going wrong in the classroom, some possible repair strategies and how to ameliorate future related issues so that people come prepared for such problems?

Jessamyn: Sure, let’s talk about one super, super common snafu that on the surface may seem like a small issue, but once you’ve delved into it, it touches on some really big ways that things can go wrong and can create real obstacles for teaching and learning: names, our names, and more specifically, learning, correctly pronouncing, and using each other’s names in class and in interactions with students… and wait, before everyone who teaches huge lecture classes of hundreds skips ahead. This does apply to all of us, all of us working in higher education or really, actually, any human person in any professional or social situation, names matter. Names always matter, even if you personally, you as an individual cannot memorize every single student’s name in your 300-person, 400-person lecture. That doesn’t mean that names aren’t important. I mean, they’re not just like labels. They’re not just widget labels. They’re the first and foremost expression of our subjectivity, of our ability to act and be in the world. And so to be recognized by names is to be recognized as a person. The scholarship on teaching and learning very clearly shows that when an instructor learns and uses student names, even if, like in a huge class, they can’t learn every single name or use them every single time. It improves students’ rapport with, perceptions of, the professor, and it can improve learning and engagement. But I would argue, just as important is students learning and using each other’s names, and students learning, correctly pronouncing, and using… and this is maybe controversial… but using a professor’s last name and their title. Yep, I’m going on record here to say that when you’re working with them in the classroom, in a class, students should call you Professor such and such, or Doctor so and so, because and here’s where names intersect with some of those big potential snafus. Names, and for professors, titles are closely tied to inclusivity in the classroom. So inclusivity, meaning that every single person, including the professor, has the maximum opportunity to learn, to engage with the material and to improve their skills. So professional titles really matter, because professors from historically marginalized populations must navigate, must mitigate, students’ preconceptions and stereotypes about academic expertise and authority. So just in short, students are more likely to call women and to call all faculty of color by their first name or Mrs., like in my case, than to call us professor. And of course, students’ sense of belonging and willingness to participate, even attend class, is demonstrably improved when people there, including the professor, know their name. But let’s be honest, it’s really hard. Learning names is really hard in any setting, and I have to give a major shout out here to Michelle Miller’s book. It’s a short guide, A Teacher’s Guide to Learning Student Names. I mean, like chef’s kiss, it should be required reading for everyone in higher education. There’s a lot of ways and means for learning student names, helping students learn each other’s names, and here’s where Snafu Edu comes in. There’s also so many ways this can go wrong. We can get students’ names wrong. We pronounce them incorrectly, we stumble, we fumble, and sometimes that can be pretty disastrous. Sometimes that can be in a way that reinforces stereotypes, that undermine students’ sense of belonging, and that is the same with students using each other’s names and students using our names incorrectly or not knowing them. So all those things could go wrong. When this happens to me, I use the first two repair strategies I discuss in the book for when I mess up a name, students messes up my name, I use a script. That’s my first strategy, and I apologize, my second strategy. So when I say a script, I don’t mean like a memorized monologue you’re using word for word, like a robot in every situation. I don’t mean literally a script like actors use, but I do mean having at the ready a collection of short phrases, a couple sentences that we can do almost automatically in tense or difficult situations. We are human people. When we’re dealing with other human people, we have some biological, even social, cultural, learned responses to potential conflict, problems, defensiveness. We may default to fight, freeze, fawn, or flee. Fawn was new to me, just recently. I know fight, freeze, or flee. Fawning means people pleasing, trying to appease someone, bending over backwards to placate and eliminate any perceived threat. So script in this context, doesn’t mean memorize, but does mean practice, like you have stood in your office and practiced. This is something Chavella Pittman, in her work, has recommended to faculty as well, that you do need to practice what you’re going to say. Now maybe you are so socially skilled and extroverted that you never for one second feel the need to practice your words. And if that’s true, like, how nice for you, like, [LAUGHTER] I love that for you. Good for you. But for the rest of us, scripts can really help. So my two combined strategies, scripts and apology, when I call a student the wrong name or I don’t remember their name. “I’m sorry, [Use the correct name].” That’s from Michelle Miller, like you got to use it to learn it. “I’m sorry, [Correct name]. Names are important. We’ve all been working on remembering them. I apologize for my error.” That’s it, short, simple, no need to get into any like explanations or defensiveness, just “sorry about that.” And to be clear, apologizing is never fun for anyone, and again, positionality and context always matters. It won’t look the same for everyone every time, but when we mess up, and we will mess up, a short, quick apology is an effective repair strategy. Using a script can ease the pain of that. And I have another one for when students call me, it’s usually Mrs. Neuhaus. Sometimes they try Jessamyn, but that’s can be hard to say, so they might default to Mrs. Neuhaus. So I have a script, and it’s something like, “Thank you for that question or comment. Before we discuss it, I just want to remind you that when we’re working together in this learning community, I asked to use my professional academic title, Professor Neuhaus. I know it’s not easy to remember, using everyone’s names isn’t easy. I appreciate your effort to do this,” something like that. These are my repair strategies, because of the ways that those small moments can really create big, big snafus in equity, trust, and connection, for educators, for us and for our students. So the final part of your question was, then, how might we reduce this in the future? It’s not easy. Again, from Michelle Miller’s work, I know that the key thing is to make it a priority and put in the time and effort to learn names and also structure classes and class activities so students can learn and use each other’s name, and more broadly, learning and using names goes to two important strategies I outline for increasing equity. We want to plan for learner variability, and we also want to plan for learner biases. So we want to proactively structure activities, office hours, interactions, knowing that we must expect and hey, let’s be joyful about this. We celebrate diversity as an academic asset, and that includes every unique and individual name. So that’s great. Let’s plan for that. Plan for ways to do that. If it means I’m going to have a shorter class the last day of our first week, because I’m going to make names the priority and I need time to practice them, then that’s what I’ll do. And two, the second one is also important, planning for ways that learner expectations or assumptions can flare up around names. So instead of getting caught in, “Oh my God, who is Mrs. Neuhaus, I spent so long in graduate school to get my PhD, do not call me Mrs. Neuhaus,” [LAUGHTER] like and then snapping “It’s Doctor, not Mrs.” I mean, that’s true, but is that helpful? Is that a good way to build connection, trust, equity and to move on productively? And does it feel good for me to do that? No, no, better is to have that practiced response, that script in my mind so we can address it and move on.

Rebecca: …In a much more calm fashion. Each chapter ends with a section called “gear for your go bag,” which we mentioned a little bit earlier. Can you talk a little bit about why you chose the metaphor of a go bag for these sections?

Jessamyn: Sure? Yeah, two reasons. One, just on a practical note, and especially for books like this one, that’s kind of crammed full of actionable teaching advice and you’re generating a lot of ideas as you’re reading it, it’s really helpful to have that concise summary at the end of the chapter. But second, I just love the metaphor. It resonates with the quotes that I use throughout the book, from the Worst-Case Scenario Survival Handbook. I deliberately chose this book, and I wanted to use it because it’s this very tongue in cheek, but also factual guide for surviving ludicrously terrible situations: your parachute doesn’t open, you get stuck in quicksand, you have to land a plane even though you’re not a pilot. And when I use it in my book, it’s this rejoinder to sanctimonious teaching advice that downplays or even ignores the reality of things going wrong, like “No, things go wrong.” So having a go bag in that context, it means you’re packed and ready for when things go sideways. In popular culture and in prepper world, it means you’re packed, ready to go when the apocalypse hits. So in the book, it’s just my little bit of a snarky way of saying we can at least have a few things to grab when something goes wrong.

John: What would you say is the major message that you’d like your readers to take away from this book.

Jessamyn: Sure, I have to start with a shout out to Liz Norell. She’s the author of The Present Professor. She was an early reader of Snafu in manuscript form, and she helped me identify and articulate three major ideas that run through the whole book and that I would like readers to take away into their teaching practices: humans mess up, inequities exist, but the super teacher does not exist. And don’t get me started too much on the super teacher. I’ll take up all the rest of my time. But since we haven’t mentioned it yet, the super teacher, I want you to think about the last time you saw a college professor character on a TV show or film, and specifically, were they teaching? And if they were teaching, what they were doing, they were lecturing. They’re always lecturing, but they’re not just lecturing. Their lectures are on this inherently fascinating topic, usually like psychosexual violence [LAUGHTER] or like serial killers. And students were mesmerized. They show, they always show… They depict the students. Nobody’s scrolling, nobody’s sleeping. They’re nodding. They’re eagerly raising their hands to ask questions. And after his, it’s not always, but often it’s, his lecture, his highly entertaining lecture that he gave with no notes whatsoever, the students might even feel moved to applaud. I mean, I ask you applause. Okay, so such depictions, they’re more than just amusingly inaccurate representations of the college classroom. They express this really persistent and powerful, limited and limiting assumption and expectation about what good teaching and authentic learning looks like. So it’s not just bad for teaching. It’s bad for learning, because in this representation, students do nothing but sit there and get entertained and somehow their heads are magically filled with knowledge. So it undermines our own self efficacy. It can undermine our self image. It really contributes to stereotypes around professors, and they are just born that way. The super professor’s not like going to the workshop and reflecting on pedagogical practices, and they’re definitely not messing up and then making an adjustment trying to do better. So it would make me really, really happy if, because of reading my book, any educator who gets caught in snafu, the first thing they think of is, “yep, humans mess up,” and then going forward, figuring out what to do next, keeping in mind that inequities exist, they’re reality, shaping everybody’s teaching and learning contexts, and that nobody can live up to that really impossible ideal that doesn’t reflect how teaching and learning actually works in real life, to stop, think, identify, and repair to the extent that is possible.

Rebecca: That seems like a great note to wrap up on, but we always wrap up by asking, “What’s next?”

Jessamyn: I am really excited about my current book project, which is going to be a guide for college educators to designing, assigning, assessing and, most importantly, enjoying, unessay projects.

Rebecca: That sounds fun.

Jessamyn: It’s going to be fun.

Rebecca: I like the underscore on the enjoying.

JESSMYN: Yes, yes. It’s the biggest ace in the hole for talking about unessays is that people who put in the work to design them, because it’s not easy, and assess them, also not easy, report that they have fun assessing them. That’s like a mind blowing, reality shattering statement, instead of slogging through grading, counting every minute you could have fun doing it. Yeah, let’s talk about that.

John: Fun is good. [LAUGHTER] Well, thank you. It’s always great talking to you, and we’re looking forward to future conversations.

Rebecca: Yeah.

Jessamyn: Thanks for having me.

Rebecca: I always appreciate that you put a full range of human emotion in talking about teaching and learning and enjoy your storytelling. So I’m glad folks will have the opportunity to read Snafu Edu soon. Thank you so much.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

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394. Pacific Oaks’ Approach to AI

Generative AI tools are challenging traditional models of college instruction. In this episode, Camille Huggins, Yolanda Carlos, and Orlando Saiz join us to discuss how Pacific Oaks College is working to use these tools to more effectively support student learning. Camille, Yolanda, and Orlando were participants in an AI Institute offered at Pacific Oaks College this year.

Show Notes

Transcript

John: Generative AI tools are challenging traditional models of college instruction. In this episode, we examine how one college is responding to more effectively support student learning.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

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John: Our guests today are faculty and administrators at Pacific Oaks College. Since we have several guests participating today, we’ll have each of our guests introduce themselves, describe their role at the institution, and state what type of tea they are drinking.

Camille: My name is Camille Huggins. I am a core faculty at the Pacific Oaks College for the last five years, and I’m Caribbean, so I like that strong Lipton yellow label tea. It has a lot of caffeine to it, it’s a good little balance with the lemon. New Yorkers, we love a lemon, no milk, so that’s what I’m doing today.

Yolanda: Sounds good. Camille, my name is Yolanda Carlos. I’m core faculty at Pacific Oaks College. I’m over at the BA and MA Early Childhood Education degree program, and I love Earl Grey with a bit of milk.

Orlando: My name is Orlando Saiz. I’m an administrative faculty and Director of Research at Pacific Oaks College in the EdD Early Childhood Education program. I normally drink coffee, but today I’m having the loose-leaf spearmint tea.

John: Very nice.

Rebecca: Yeah, some yummy tea choices for sure. John, are you drinking any tea today?

John: I am drinking a ginger peach green tea today.

Rebecca: Nice, John. I’ve switched things up, John, I have chai today.

John: That’s been a while.

Rebecca: I know, I know.

John: We’ve invited you here today to discuss the AI initiatives that you’ve been working on at Pacific Oaks, located in Pasadena, California, where it’s much warmer than it is here today. So first though, could you tell us a little bit about Pacific Oaks College and its institutional mission?

Yolanda: Sure, I’d be happy to. So yes, you’re right. The weather here in Pasadena, year round, is beautiful, and the Pasadena Children’s School began in Pasadena, California in 1945. It was started by six local families as a children’s school, which believed that each individual possessed an inner light worth nurturing. It later became a teacher training institution founded on Quaker values of community, equality, and peace, which would offer a progressive education that would help the world heal. Pacific Oaks College was established in 1958. The mission of the college is to train future professionals to be of service and positively impact their communities, to help, and not harm them. Presently, the college is focused on building competent professionals who are culturally aware, respectful of the communities they serve, open and willing advocates focused on justice, fairness, and prepared to advance or lead in their profession.

Rebecca: Our institution has a somewhat similar history in that it started off as a teacher prep institution as well. That’s kind of fun to hear a related story. Can you talk a little bit about the student population at Pacific Oaks?

Camille: So we have a majority is online. 80% of our school is online right now. So we have a combination of asynchronous, synchronous courses. We still have some on the ground students, because we transitioned from on the ground to online during the pandemic. So around 2022, 2023 it became that perhaps this works better, because our students were more interested in doing online courses than on the ground courses. Our typical student body… we are a Hispanic-serving institution…. are Latino middle-aged women in their 30s to 40s. They are working, they have children, they’re married. So sometimes English is not their first language. They have maybe went to school. If they went to our bachelor’s program, they may have had some remedial courses or whatever. But if they are in our master’s degree courses, which is a lot of our courses, they would have gone to college, but they’ve maybe had a gap between bachelor’s and master’s about eight to 10 years. So the academic acumen is the issue when they first get to school. So we have to spend a lot of time really trying to hone in on their learning abilities and basically help them get themselves to match what the rigor of the program is. But yeah, we love these kind of women. They are in the trenches. They are not into lofty ideas. They’re into really learning the skill sets that they are basically trying to gain because of our programming, which is marriage and family therapy and social work and education. It’s a very professions-based kind of school, so they spend a lot of time really getting skill sets, being practical. They’re very practical in understanding what they need to know, and we really help them with their skill sets.

John: In November of 2022, ChatGPT appeared right before finals at the end of the fall semester, and it resulted in some fairly significant effects on higher ed, how did faculty at your institution respond?

Yolanda: Some instructors embraced ChatGPT initially quite readily, and others even used AI apps for assignments to enhance them. Other faculty were hesitant and wanted more information. P.O. is a smaller higher ed institution, and with that being said, we have the ability to be nimble and to add changes to our assignments as needed and to keep up with best practices. P.O. is part of The Community Solution (the TCS) system. It’s a centralized infrastructure and culture that supports six higher ed education institutions. In the spring of 2023, TCS provided a conference space for our system faculty to showcase AI, living out the mission of embracing a culture of learning. So faculty across the institutions presented and all worked collaboratively in experiencing AI in a variety of modalities at our central location in Chicago.

Camille: So I think, how did we embrace it Is that, for the students, we kind of looked at it as a plagiarism kind of situation… so punitive, this is going to stop them from learning blah, blah, blah. And as we got into the AI Institute for the AACU we discovered that this can really help the students. We said our student body is first-generation women, mostly Spanish-speaking, different languages, and so forth. So AI can help them with writing. AI can help them getting their thoughts in order. A lot of times, these students ask, “How do you want this assignment to go? How do you want this assignment to look?” And I thought, AI can help them in that avenue as well. The more you saw a lot of these applications come in ChatGPT starts it off, but then you got Deep Seek, you got Claude. You have a lot of different platforms. You realize that this can really be used to help them educationally. So for us, as faculty, we maybe have been using it secretly. I started using it just to do emails, you know, “write this nicer, put my thoughts and write it nicer,” but we started to not look at it as a negative, but this can be the mechanism of the future. It’s like autocorrect. I can barely spell, but autocorrect makes me look as though I’m passing national spelling bees.

Orlando: I’m relatively new to the institution, so I wasn’t around in 2022, I was working at a different institution, but right away, I was invited to join the AI committee at our school, and I found it very interesting the tools that were available that I was completely unaware of, and just to see how there’s certain programs and GPTs where they can serve as a tutorial and be of service to students, faculty, it’s just amazing. I’m very much looking forward to what the future holds.

Rebecca: So you’ve kind of given us a little bit of a base for how folks were initially responding to AI. Can you talk a little bit about ways that faculty are now using AI to support the educational mission, whether that’s in curriculum or educational activities or other uses?

Yolanda: Recently, I’ve been focused on the basic logistics in application of AI, student use to complete assignments or to create assignments. And so, for example, there is in one class a poem they have to develop. And with that, I used an AI tool for them to download, a free use, to put in their poem, and this AI app creates a video with music, with words and with pictures, and it brings to life their poem. And the students were really excited about that. It really helped to bring that assignment to the next level and then at the institutional level, our Pacific Oaks college AI team has been working on developing the institutional policy for AI usage, for students, faculty, and our community, for example, we believe that it’s important for students to submit their assignments and documents in a format that can be screened for AI usage by the systems that are made available to faculties for screening Word documents. For example, we use Turnitin. We want students to be able to generate and create their own content and use AI as a support for developing ideas, not writing their papers for them. So as an institution, we’ve been engaged in critical discussions and in planning around the use of AI in the classroom, and then also distinguishing the human element, or the connection, versus automated AI machinery, tools, and apps. We encourage the using of AI for brainstorming, creating ideas. This should always be followed by student-created content, rather than the use of AI tools and prompting to create or develop assignments.

Camille: To add to that, I’m the chair of the Faculty Council for our college. On a macro level, we basically engaged in a lot of conversations. We’ve had a lot of staff meetings with the adjunct faculty as well as regular faculty, about AI and how to engage with it for ourselves, as well as for our students. Another thing we did was, as Yolanda said, we are part of a larger system of six universities, we invited the larger system to come in and do a two-day training on UDL (universal design for learning) and then AI. And we’ve been looking at making collaborative initiatives between the UDL and the AI systems to basically incorporate it in our classes as well. Another thing we’re doing is working on a policy, it’s a working policy, as Yolanda situated, but also we have not really introduced it to our students. So that’s our next part of our journey is basically how to appropriately engage students and basically give them a demonstration. I think students really benefit from a demonstration. They definitely, when in online schools, they really benefit from one one-on-one personal interaction via Zoom. They really like it. So that’s what we’ve been working on as well.

Orlando: Just to add to that, in advising doctoral research students, some of my students are using AI platforms to organize their sources. They can engage in mind mapping, and I think it’s a helpful tool for the literature search, even though I don’t think it’s a good idea for them to fully rely on that. I think a good mixture of human capacity versus AI platforms and tools to complement each other are important.

John: Let’s go back to the use of AI to support UDL. Could you talk a little bit more about how AI tools are being used to support a universal design for learning approach in the course?

Camille: So UDL has a lot of different facets to it, audio, visual. What I’ve really been looking at is the growth mindset piece, because what we’ve noticed with some of our students, I’ve been doing some one one-on-one. We’re gearing up to do focus groups with them. We got a small grant to basically implement UDL in the entire college. And so what I noticed with our particular students is that they don’t want to necessarily identify as having a learning disability. That’s just not their thing. But what they talked about, in a very roundabout way, was the lack of confidence, the lack of really being scared to look for assistance. So I was thinking that we need to implement a growth mindset kind of component into our teaching modes, as well as, and AI can help with that, because it can help give you courage to ask questions. You can ask AI to look at how we can integrate: “I’m having difficulty understanding this assignment, I’m having difficulty understanding this article. Can you break it down for me so that you can make more sense?” So integrating an AI component with the UDL will help enhance their learning abilities. So that’s what we’ve been kind of structuring. And I heard from the students that they really were having issues with just self confidence, which makes a lot of sense based on the fact that they haven’t been in school in years, and everything is just moving at lightning space as far as learning acumen. So that is one way.

John: One of the things you mentioned earlier was that students come in with fairly differentiated backgrounds in terms of their prior knowledge, and they have to get up to speed. Have they been using AI to help fill some of the gaps they may have had in their prior learning experiences.

Camille: I’ve noticed it in their assignments, yes, but what I’m learning is also they just put in the assignment, but they don’t put in the reading material. So the assignments come across very superficial and not necessarily depth of critical thinking or any kind of reflection of the reading. So the AI won’t even put in references in it, so the references won’t match what’s in the coursework. So getting them to not use it in the underhanded way… You’re using AI, I have no problem with you using it, but it has to be used to assist you, not do the work for you, and that has been the bridge that we’re trying to cross.

Rebecca: You mentioned the large percentage of your coursework being online, and I know that faculty, in a lot of our conversations around AI, have been really concerned about using AI in online environments, because it’s a little bit harder to distinguish the human from machine-generated. Can you talk a little bit more about ways that you’re helping students move in the direction of the assisting and not doing it for them, so where it’s not an academic integrity issue?

Yolanda: So, what I’ve been using is what’s called the AI sandwich. I’ve been working with students to help them understand how they can use AI like, for example, if they have a topic, but it’s really broad, to helping them brainstorm using AI to narrow down their topic or to develop ideas for topics, and to help them to create and understand how to develop a good, concise thesis statement for their topic. And then, with that being said, the next step is how to gather their data, so using AI to create questions for interviews, for surveys, and then methods for data collection for their action research project. But with that being said, then I go into the humanization of AI, and I shift the focus to our model for P.O. It’s the head, heart, and hands model. I talk to them about, when we’re completing assignments, it’s not just to complete the assignment, but it’s to gain that knowledge, not just to regurgitate it, but to have that passion, because then it’s in the heart. So it’s the knowledge in the head, the passion in the heart, then our practices, our hands, that comes forth in our practices, and that sets us apart from others, and that’s something that AI cannot do for us. That’s something that we as the human, that’s how we humanize the use of AI, but the human-to-human, I talk to them about how AI has helped you generate these questions, these surveys, but you’re going to be conducting these interviews, you’re going to be writing the anecdotal records. You’re going to be taking the raw notes and submitting those, perhaps maybe taking voice recordings or video, but then we can take AI to help organize those for them, so that then they can maybe create their outline, and then they can submit their papers. How I do it is they submit it in chunks, and then I review and we’re in revision state, and I provide feedback. The feedback I provide is using a tool called VoiceThread where I provide specific assignment feedback using what’s called VoiceThreads, where they can see me, they can hear me, and if they need to, they can also see the wording as well. So it touches upon all learning modalities.

John: I have used VoiceThread in the past, and I’ve really enjoyed it. I had to drop it because my classes were large, and just listening to all the audio responses took far too many hours.

Camille: I know Orlando, you did some AI stuff. You’ve been doing it in your doctoral program.

Orlando: Yes, just thinking about most of the students that I teach are at the doctoral level, and most of them are engaging in doctoral research. So if you consider that traditional approaches versus futuristic or current approaches, most of the material that students are engaging in at that level is meant to be challenging. They need to learn research and it’s important to learn statistics and different methodologies. So I’m super open to new tools that they can use, but it’s difficult to substitute AI tools with general educational tasks that are meant to help students advance and to gain a wealth of skills. But some of the newer tools that I’m becoming aware of, and that I’ve noticed could be helpful as a tutorial for statistics and for research methods, even research design. There’s one called Julius AI, where you could drop your data in there and it can spit out a result. If it doesn’t spit out the right prompt for you, you can re-prompt it until it gives you what you want. I’ve tried it with simple data that I’ve had, running a correlation. It gives you everything you need. So I mean, if students are struggling with conceptualization or just to have the right terminology, because it is important to verbalize your research in a way that’s accurate and specific. So I think the AI tools could truly help for that, as well as general organizational tools. NVivo is another research tool that students are using. I’ve used it in the past as well. It is fueled by machine learning now, so creating those hand-coded or manual themes that was done in the past is probably going to fall a little bit by the wayside, but I still think there’s some value for students to learn the traditional way and to mind the author’s recommendations from grounded theory and from phenomenology. I think there’s some real value in that, and they could really showcase the ideas that they have. My exposure to AI is relatively new, and it started when I began teaching here at Pacific Oaks and I joined the AI committee. My doctoral program is very new. This is an inaugural class, and previous development of the doctoral research manual included a passage for plagiarism, to guard against plagiarism. After reading some material, particularly AI for Teachers, by Jose Antonio Bowen. I noticed the finding in there that faculty generally do not do well recognizing AI passages versus AI itself. So I thought this is something that I need to step up, and it has to do with academic integrity. So I wrote a follow-up passage to that where students’ work will be detected for AI passages. It doesn’t say how many passages or the percentage, but I think it’s going to be important for students to understand that they can’t just copy and paste their whole doctoral dissertation and that be acceptable, and there has to be some systems in place to guard against that.

Rebecca: So you’ve mentioned using Turnitin and tools like that to detect AI. Can you talk a little bit about ways that you’re managing false accusations or false positives on AI use?

Camille: So I don’t really trust Turnitin. Let me just put it out there as a misnomer. I feel as though sometimes they see as plagiarism, and when I actually look at the paperwork, it’s like they use the same word the 10 million times and it’s been picked up. So I don’t know if I don’t trust Turnitin or I don’t know how to use it properly. We put it out there like that, and so I don’t really rely on it as much, especially for those who English is not their first language. What I’m looking for is execution of how they write. When I did my PhD, I wished there was a ChatGPT back then, I had to hire an editor who was from another country, and that scared me. I was like, I’m paying you, and I was born in America and speak English, and I’m paying you… she was like from Ukraine or Russia… to edit my paperwork. So because of that, I had to learn how to write. Something about that was not sitting well with me. So I had to learn how to write. And I felt as though ChatGPT and one of these things can help you to learn how to write. In Spanish, the adjective comes after the actual noun, whereas in English, it comes before. And so I thought that this would help them. If, in fact, they can learn how to write, I can overlook plagiarism. What I can’t overlook is them not using the readings and the learning resources that I provide for them. I grade on how they write, and that’s really good, but I also grade on use of learning resources, and I think that that was more important to me than the other thing. Another thing is a lot of them don’t know how to use it properly, so they don’t even see the attachment upload document to put in their articles. So that tells you that maybe sometimes they’re just cutting and pastes. And if you’ve never noticed in ChatGPT, they’ll say the same thing different ways, and it’s up to you to pick up on which way to say it. So me catching them there has been very helpful. Orlando’s correct. Sometimes you can’t tell, but then that’s good, because then you’re learning how it’s supposed to be written in the first place, and then ChatGPT also has a lot of spaces in between, so I’m teaching them not to cut and paste. I want to teach them how to use it in a sense that it can craft a paragraph for you, as opposed to you just cutting and pasting. So catching them in that area has been helpful to me. But again, I will say I don’t know much about Turnitin. I don’t trust your plagiarism readability. So I go in that direction.

Yolanda: I agree Camille. They also have a disclaimer in there, so it kind of is a little bit on the nebulous side. And typically, when I go in and I look, because I think that’s a humanization of anything that we’re going to be using, it still requires us to take that step, to go in, to look at, and to make sense of the meaning of what has been submitted. And then I agree with you. We’re looking for content. Do they really understand this content, and can they apply what they’ve learned? Are they applying this in a real case scenario. But when I’m looking at Turnitin, it flags references, and that tends to be the large chunk of it. When I can see that it’s flagged references. And I’m looking to see, are they in seventh APA edition? Yeah, they are. It’s flagging them because they have submitted this in the revision before this. And so those are things to keep in mind as well. Nothing’s perfect, but it’s learning how to use the tools that we do have available to us that’s important.

John: So you’ve all talked a little bit about how students are using AI, and Camille mentioned how she’s used it to help shape emails. Are many faculty using AI to help develop curriculum, to help develop learning activities, to create various scenarios or other ways in supporting their instruction.

Camille: It has really helped me, and I think other people are doing it too. I’m in the social work department. My other faculty have not caught on as much as I have, but it really helps me with case studies, because my classes are more applied. It helped me develop case studies that make sense. They have better characterizations, like they’ll sit there and say, identify mental health symptoms and then identify environmental stressors. And I was like, “Yeah, I never thought about creating it in that way.” So I think that has been very helpful. It has helped me create quizzes, exams in a lot of ways. So I’m in love. I’ve subscribed to ChatGPT as well as Claude. I’ve been trying out Deep Seek and you know, the platforms can go on and on and on. We were just told that there’s an AI for curriculum development that’s specific for lesson plans and so forth. So I’m going to look into that as well if there’s a free trial. So I’m into it big time, my colleagues, not quite yet, I don’t think. And I’m also a writer, so it helps me with contextualizing ideas and in figuring out what’s out there right now, and so I can look at different articles. I think Deep Seek is pretty good when it comes to accuracy and references, because I check it constantly against what’s in there and what’s outside. But I love it, and I think this AI Institute really opened my eyes to the vast applications that are out there that I think we all should know and not get overwhelmed by. It’s like Bitcoin. You don’t know what’s going on, but I’m really excited about it.

Orlando: Yeah, for myself, I tend to use Copilot. I think it’s helpful, since it’s kind of integrated into the browser that I use, and it’s helpful to summarize long passages, to bullet point them. But also, as a writer, I use it if I’m struggling to find a source. I’ll just drop a prompt in there, and it’ll help me to generate a few more sources that I wasn’t aware of. But at first I was a little resistant. I was just unaware of how it worked and how it operates. But I’m starting to learn more and more, and I do still have a concern about privacy, so I won’t drop students’ whole papers in there, just because it’s not my work. It’s something that I’m not in charge of, and is not my property. So I’d rather just kind of use it in a broader sense, just to kind of quicken my pace in the work that I do.

Camille: I just want to put it that a student told me about ChatGPT. That’s how I first learned about this whole thing in the first place. And I always say I talk to young people because they know and keeping up with them. I’m 53 and I officially have no idea what’s hot anymore, what’s happening. I’ll have to admit it, but this student was like, “Why aren’t you using ChatGPT?” and I’m like, “What are you talking about?” And when it came I was like, “Whoa, this is just next place to go.” So I’m open to it, because the young people know about it, and I’m glad that they have it, because it makes life easier. But you have to know how to prompt. I think that was the biggest thing. Learning how to prompt it and yield it to what you need is what been the biggest challenge.

Yolanda: For me, I have mainly used the app. So initially I discussed how I used one for a poem, and it was Lumen5. It’s an animated avatar video program that they download for free, and they’re able to create this beautiful video with the poem that they developed and they created. What’s really cool about it is that they get excited about an assignment that before was just something that they just went through and they just jumped through the hoops. Well, now with that Lumen5, it’s just kind of has brought things to the next level, and I also use ITSE standards for educators. It’s how to use AI and AI tools for educational purposes. So that’s something that I do and use, and I’m stretching and finding new apps at different times, and then having students go in. I use it as kind of like a pilot program. I’ll pull it in, and I’ll say, “Well, this time, we’re going to use this.” And I’ll say, “it’s not mandatory. Those that you want to use it can use it. Those that don’t want to use it can use the regular standard assignment.” And it’s amazing to see that the majority of them choose to use the AI tool.

Camille: It also creates flyers, if you do that. And it has helped me with ethics applications. So, yeah, it’s a part of my life. It’s on all my laptops [LAUGHTER] and my computers. It’s kind of embarrassing now, but people say, “Oh, you’re leaning on it too much. And if you lean on it too much, it becomes they take over your ability.” But I’m directing this. I’m still involved. I’m the creative director of what I will use and what I won’t use, and I’m still a part of the equation. They haven’t taken me over, have they?. This is the kind of philosophical questions you ask yourself.

Yolanda: Amen, that’s the humanization of AI.

Rebecca: I think one of the things that I’ve heard you all talk about today is that the AI Institute gave you some concentrated time to practice and explore and learn, and kind of set that time aside so that you had the time to do that. I think often it’s one of those add-ons, like in my free time that none of us have, that we might explore these things. So it seems like that dedicated time was a really valuable and important investment for each of you to really integrate it into your work.

Camille: Yeah, we had a staff meeting because, you know, again, our Senior Vice-President of Academic Affairs, he’s really interested in it to kind of go, how can it be used for our professional use? And I remember my colleague and I, we created a case note: “How to Write a Case Note through AI.” And I think that just was, like, blown away. The other faculty were like, “Wow.” If you know anything about social work, you could write it as a SOAP note, which is a subjective objective assessment plan. You can use it as a DAP note, which is a diagnostic assessment plan. So we used it as a demonstration about all the different ways you can write case notes. Now there are AI systems to help with case notes in social work agencies which Is like: you put the paperwork in, put the information in, and they will create yourself an intervention plan. So I think that’s the good thing about Pacific Oaks College, because we’re such a profession-based kind of college, you’re teaching Marriage and Family Therapy. It’s one of the biggest marriage and family therapy schools on the West Coast. And then social work we just got basically a couple of years ago, using AI to help with you as a professional, I think has been great. So doing it with the teachers was the first thing, faculty, and now we’re going to try to see if we can do it with the students.

John: So you all participated in the institute. What proportion of the faculty participated in the institute? And do you still have some faculty who are resistant to trying AI?

Camille: For the Institute, it was seven of us. Three of us showed up today, but the seven of us. One, the Dea,n has moved on to another position, but everyone else has maintained. has stayed. More and more people are interested because of the fact that we’ve been doing staff meetings. And I was very surprised, because when I set up the TCS, which is the system-wide AI and UDL classes, it was like three hours of their time Monday and Tuesday, and everyone showed up. Everyone showed up. Everyone’s interested. And every time we do it, they’re like, “Wow.” Every time you see in the chat, “This is mind blowing.” So I think they’re interested. But we haven’t done anything formal to basically quantify how interested they’ve been and how involved they’ve been, but we’ve shown to them, AI is here to stay, it is valuable, and it can be used by anyone.

Yolanda: I believe we have developed a survey tool that we’re going to be sending out to faculty. So that’s something that we’re going to be looking at, gathering the data of their familiarity with the use of AI. And then I think we’re going to do a pre- and then a post-, and then we’ll probably then follow up on that, because that will denote the need.

Orlando: I think, as well, at other larger institutions, that have decided on a specific platform to use, as far as AI, and how to integrate that into the school’s existing tools. We’re still in the process of deciding about that. I know some of the schools, they use a paid version of ChatGPT or CoPilot. We’re still in the phase of selecting the best platform, but I know there’s some good options out there, and I think it really will add to and cause us to progress in our programming.

Rebecca: So we always wrap up by asking: what’s next?

Yolanda: So preparing for the unknown. What I would say, first is we need to focus on relationships, the ability to connect with others, so that they can collaborate and work in teams together, because this is the 21st century workforce need. Second is helping our students with resiliency, I also like to call it flexibility, because the one thing that is constant in life is change. That’s the one thing that we can depend on, is change. And resiliency is the ability to push through obstacles and to have the confidence to act on the new knowledge that they have to create the change they want to see in the world. And then lastly, this is a P.O. core value is reflection. All of our assignments generally have a reflection piece that’s weaved in there for them to reflect upon. So I always tell them it’s important to stay humble enough to reflect upon changes that need to be made, and then the courage to act on the next steps that need to take place.

Camille: What’s next? Institutionally speaking, what I like is the fact, though we are a part of a system which is TCS and the six universities, the wisdom of the President was that he didn’t want a uniform AI platform for each school. He thought that we have a law school, we have a medical school, they’re going to need different kind of AI platforms than us. So we have been given the authority to autonomously pick our own AI platform that will work best for our particular students. We are keeping our students heavily in mind. We want to make sure that AI is used ethically and with integrity, but while being helpful to them. So we’re rolling out a policy that’s going to help them in that sort of way. We are also redoing our plagiarism handbook and basically incorporating AI and making sure that that kind of meets and it’s more seamless. We are definitely trying to pick a platform that kind of works for education, marriage and family, and social work, three different distinct professions, but yet very similar in a lot of ways. We’re also working on an AI manual, to some degree, to basically figure out how all the different components that come with AI, rethinking it and reshaping it. We have not done a review of our faculty manual in about 10 years, so that’s also being incorporated. We’re in the midst of change at Pacific Oaks, so AI came perfectly so they can be instituted in our paperwork and our regulations.

Orlando: As an institution, I think we’ll continue to serve as possibly thought leaders for the topic of AI. A lot of us are integrating it into our work, and I can see that continuing in the future. I think we all have a great idea about responsible use of AI, and I think that will definitely continue. Personally, I’m working on writing another book chapter. Most of my materials have been on doctoral researchers. So this new chapter is about doctoral research agency, where it’s based on a lot of material I’ve been looking into. Part of that should be focused on helping students to adapt and prepare for the future. As Yolanda noted, I think the skills of adaptation and integration are important, and AI could definitely help with that process. And yes, overall, just using AI to help prepare students for the future, whether it’s in the job market or for personal enhancement. I think that’s all important, and we could definitely motivate students in that way and help them to navigate that process.

Rebecca: Well, thanks for joining us. It’s nice to have a little case study of how a particular institution is working through AI.

John: And this is an issue that all campuses are facing. So it’s great to hear how you’ve been addressing it. Thank you.

Yolanda: Thank you for having us.

Orlando: Thank you.

Camille: Thank you so much. I hope that we were informative. We’re trying to move to cutting edge while keeping our tradition and our principles.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

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393. Culturally Responsive Teaching

Faculty often struggle to reduce equity gaps and to foster a sense of belonging and inclusion in their classes. In this episode, Courtney Plotts joins us to discuss course design strategies to increase transparency and to allow students to express and share their own cultural identities as part of an inclusive class community.

Show Notes

  • Council for At-Risk Student Education and Professional Standards
  • Neuroculture
  • Plotts, Courtney (2023). Learning and Online Diversity, Equality, and Inclusion Officers: A Handbook for an Emerging Profession. DBC Publishing.
  • Plotts, Courtney (2022). Cultural Intentions: An Evidenced-based Framework for Applications of Cultural Responsiveness in Education. DBC Publishing.
  • Plotts, Courtney (2020). The Space Between: Identifying Cultural Canyons in Online Spaces and the use of LatinX Culture to Bridge the Divide. DBC Publishing.
  • Plotts, Courtney (2020). The Space Between: Identifying Cultural Canyons in Online Spaces and the Use of Black Cultural Attributes to Bridge the Divide. Independently published.

 

Transcript

John: Faculty often struggle to reduce equity gaps and to foster a sense of belonging and inclusion in their classes. In this episode, we explore course design strategies to increase transparency and to allow students to express and share their own cultural identities as part of an inclusive class community.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

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Rebecca: Our guest today is Courtney Plotts. Courtney is a psychologist who is currently working as a consultant on culturally responsive teaching and community building. She has worked as a K12 public school teacher, as a faculty member in higher ed, and as the National Chair of the Council for At-Risk Student Education and Professional Standards. Courtney is the founder of Neuroculture, and is the author of 4 books that address strategies to bridge cultural divides. She also regularly serves as a keynote speaker on issues related to culturally responsive teaching. Welcome Courtney.

Courtney: Hi. Thanks for having me, so happy to be here.

John: Thanks for joining us. Our teas today are:… Courtney, are you drinking tea?

Courtney: I am. Here’s my mug. I know people won’t be able to see it, but it just says a bunch of thank yous. And I am a green tea drinker. It’s almost done now, but I’m a green tea drinker. How about you all?

Rebecca: Today I have London Strand, John.

John: Another newish one for you.

Rebecca: Yeah, I got that one when I was traveling last year.

John: And I have a green tea. I have ginger peach green tea today.

Courtney: Yeah, now, do you all put stuff in your tea? Are you like sugar, honey? Are you just a naturalist or what type of tea drinker?

Rebecca: Absolutely nothing. You can’t put anything in it.

Courtney: Yes, me too. Me too. Okay.

John: Generally, I am too, although sometimes I put honey in it, but not recently.

Courtney: Awesome.

Rebecca: I don’t think we’ve ever had that conversation before.

Courtney: It’s a very important conversation. That’s a very important conversation to have, because always hear people say, “How do you drink it without anything in it?” I’m like, “just like this.”

John: And our British colleagues generally put cream in their tea. And we have discussed it actually before, when we had some people from the Saratoga area…

Rebecca: Oh, that’s right.

John: …who were talking about Saratoga Tea and Honey, which we do have several varieties of honey from there that we keep in the conference room that we use.

Rebecca: Alright, so we invited you here today to discuss cultural responsive teaching in the current political and social environment. To set the stage for this discussion, can you define culturally responsive teaching?

Courtney: Sure. I think what most people know it as a pretty general premise of these kind of buzz words of openness and intentionality and thoughtfulness and those type of words. But for me, I’m a school psychologist by trade, so for me, how I look at culturally responsive teaching is measuring acculturative stress levels among a student population and then tailoring the teaching to those methods, and that’s how I look at a little bit more scientific. I think that’s one of the challenges historically, is that when you say culturally responsive teaching, it’s so broad sometimes that it’s hard to kind of wrap your mind around what that means for you in your classroom.

John: In higher ed, our student bodies in the last decade or two have become substantially more diverse, but faculty diversity hasn’t quite kept up with this, and one of the reasons for this is that college completion rates are substantially lower for first-gen students and students from historically minoritized populations, limiting the diversity of student bodies in graduate programs. What role can culturally responsive teaching play in reducing the equity gaps that we observe in higher education given this difference in the diversity of faculty and the diversity of student bodies.

Courtney: Yeah, I appreciate that question. I think that, historically, there’s always been this argument about culturally responsive teaching, where it’s content versus delivery. So people will say something like, “well, we need to have more diverse authors, and we need to have more diverse… just kind of more representation.” Where I look at it is the delivery. Is your delivery diverse enough to meet the needs of the people in front of you? And we know historically, our learning structure is very Eurocentric. It’s transactional. It’s completion based. It’s not really relation based the scaffolding is an end to a mean, not a means to an end. So to kind of shift it, it’s really looking at is the teaching that you’re doing reflective of the people in front of you? And that’s the question. And it comes down to the relationship of cognition and culture. And it’s something that’s not looked at a lot very often. It’s always funny when people push back on that, because they’ll say, one has nothing to do with the other. And I’ll say something like, “Well, then why don’t you just start speaking another language right now?” Because if you haven’t been exposed to that, and that’s not part of your culture, then you’re not going to speak another language, and you’d have to teach yourself how to do that. So it impacts the learning environment. I think that’s a shift in discussion that we need to start having, because there are some bodies of knowledge that require certain things. So if you’re a nursing student, you’re going to have to pass that state exam. Those things cannot necessarily be changed. There’s going to be a certain amount of things that have to happen in order for you to get a nursing license. But how that information is delivered to be able to reach that goal is a different conversation. I think just equipping faculty with that information and then the actual teaching skills. What teaching skill is best for what population? When I say population, I don’t mean necessarily racial populations. It could be military to civilian. It could be rural to urban. Maybe you’ve only taught in rural New York and I drop you in Las Vegas. That’s a different population, because the culture of that area is different. So just kind of thinking outside the box that way.

Rebecca: Much of your work focuses on building community and relationships, as you’re just talking about in classrooms. What are some strategies that faculty can use to create stronger and more inclusive communities in higher education?

Courtney: Yeah, I’m about prevention methods. No one needs to be putting out more fires, so any fires that we can prevent are helpful. I think one of the biggest things is thinking about the culture that you make around broader statements. So a lot of times, faculty try to be helpful in the culture of their classroom, and they’ll say something like, “Here’s a syllabus, but I’m willing to be flexible.” But what flexible means to me as an instructor could mean something very different to John and very different to you. So having that discussion up front, “Hey, I’m going to be flexible, but take two, three minutes, talk about that as a group. How do you view flexibility from me?” Because you only have one group that is a fairly general consensus where it’s like, “Hey, a couple days after the due date, I’m okay with that,” but we all know, when we’ve been teaching for a long time, as we all have, that we can say that, but then we have the student who’s eight weeks in and thinks flexibility is starting over from week one in week 8, when it’s a 16-week course. So having those conversations, I think, and really building out the understanding of the academic community that you’re trying to build is critical. Number two is really thinking about the kind of altruistic behaviors that you want to manifest in your classroom. So whether that’s someone being supportive of another student, whether that’s someone showing up in a caretaking role. When you look at how you build community, and you read a lot about it, it’s very again, transactional, where there are all these behaviors that are happening behind the scenes, and we need to bring those behaviors to the forefront. So there are people caring for one another, there are people supporting one another, there are people advocating for one another. All of us have had the one student, and it usually happens once a semester. They’re the student who will ask all the questions on behalf of the class. So they’re more of like an inquirer. They’re seeking this information, and they’re not afraid to ask the questions, right? And they’re doing that on behalf of 26, sometimes 100 and something, other people, because there’s some Facebook group we know nothing about. So really bringing those pieces to the forefront and helping that behavior not necessarily have to be a separate space, and it’s fine that it is, if that’s working for everybody, but as an instructor, we would like to see that stuff in our own spaces. We should be able to see, “Wow, they’re helping, and they’re advocating, and they’re doing these things.” Additionally, I think that looking at a grading component or non-grading component, depending on how you view that, is really kind of assessing your community. Are your students showing things like civility? Are they supporting other minimized voices, no matter what that voice is, whether it’s someone talking about mental health and it’s a business class, or someone’s talking about autism and it’s a language arts class or any of those things, is really looking at those pieces, because there’s certain things that we do want to see from our students, and particularly in face to face, that kind of happens naturally, because people make their groups and they kind of make their friends or their acquaintances or their besties or whatever they do, and in online is a lot more difficult that way. So it’s like, what are we doing to help support those other relationships? And kind of have that same thing happen, just in an online space, in any medium, whether it’s video chat, however they’re communicating.

John: Going back a little bit to the earlier discussion of the cultural background of faculty and the students in our class. Faculty often ignore that, and we’re bringing, though, our own cultural background into the classrooms. And when instructors design activities, they often do it based on their own experiences, without taking into account the students in the physical or virtual room. What is lost when faculty don’t take students’ cultural backgrounds into account in designing learning experiences?

Courtney: Yeah, I think there’s a whole other cognitive piece that we’re missing in the learning. I think that’s a big piece of it. I think that when people naturally show resistance, usually other people show resistance too. So people can sense again, it’s not necessarily about cultural specific, it could be anything, like, “Hey, can I use your stapler?” But you’re kind of looking at me like you don’t want me to use your stapler, right? [LAUGHTER] So I can tell that like that’s not necessarily the goings on here. So the more that we can help faculty identify these things, I think the learning becomes better. And I’m saying this because I’ve heard this from faculty. If I do keynotes or people talk to me about their concern about culturally responsive teaching, they’ll say something like, “Well, I don’t want to get it wrong,” or “I don’t want people to think that I am stereotyping them.” And that’s the challenge, because of the way we did it. The way we did it, puts a lot of onus on people to get it right, get it right every time, and when you make a mistake, it’s a high penalty, and that’s because we’ve been looking at kind of those outside factors, instead of the intellectual piece of it, which is if we were to measure and get some numbers across the board at an institution and get a score about the levels of acculturated stress, then we can start determining the best teaching practices for that body of students, and we can do a college as a whole, or we can scale it to an individual. But overall, I think what’s lost is that there’s a whole other just swath of knowledge and connection with the content that’s lost. And I heard and I can’t remember… I wish I could remember who said it, and lots of people have said it… but I can’t remember the original person who said it, but someone was talking about the slave trade, and they said enslaved people came empty-handed, not empty headed. And I think that just the cultural piece alone of that, it’s like, “Well, just because I’m here and I’m a freshman, doesn’t mean I don’t know things.” And just as humans, it’s not even the teacher student, it’s we’re all individuals. And I’ve had experiences that can make your life richer. You’ve had experiences that can make my life richer. You’ve had experiences I will never understand, and I’ve had experiences that you can never understand. But we can both try. We can both try. And I think that that’s what gets lost in, that it’s like, if I can’t, not me personally, but anyone, can’t kind of get a handle on the olive branch, then how do we move forward? How do we build relationships? How do I feel that I can get to where you are if I don’t even feel like you care that I’m here, as just basic hospitality. [LAUGHTER] So I think those are some of the interesting components of that.

Rebecca: One of the things that you pointed to, or it seems like you’re pointing to, is this idea of transparency, or making things really explicit to students, especially around the syllabus, or some culture around how the classroom might work. Can you talk a little bit more about that?

Courtney: Yeah, I think since before COVID and now, uncertainty has just kind of been at a steady, all-time high, and everyone is exhausted from guessing, because what COVID did and what the current political climate has done for the last, I would say, 10 years, but definitely the last five, definitely now, is everyone’s guessing, and guessing is exhausting. I compare it to like living with an alcoholic. It’s like, today you’re gonna come home and this person is the best parent in the world, the next day you’re angry because there’s peanut butter on the counter, the next day you’re raging because there’s socks on the floor, the next day you act like nothing happened. That cognitively is exhausting. So we keep doing the same thing and expecting a different result from students, and I think that’s part of the culture, is the culture of transparency. And I say this with all due respect, it’s just a cultural phenomenon, and I don’t know why this resonates with me so much. It’s just like me, personally, I don’t know that’ll resonate with all the listeners, but I’m 46 and so the people that I am teaching have grown up with a culture where people celebrate on television that they’re not your father. You see what I’m saying, like in TV shows, there are people that literally celebrate not being related to you, where in education, we do the total opposite. We’re trying to build relationships, we’re trying to nurture, we’re trying to develop. And so anything that is not clear, that’s so clear, where, literally, I’ve had students tell me, like, ”Oh, I still don’t know who my dad is,” or “I don’t know who my mom is,” or “I’m raised by what they would call, like a pseudo family,” or something, like nothing is clear, the things that most people are clear on, like, our students have had these really kind of obtuse experiences. And so sometimes you just have to spell this stuff out. And I think that’s just a basic relationship builder is transparency, and that’s just a cultural shift. And I just couldn’t imagine, in my own life, watching television and seeing a parent of mine on television and someone celebrating that they don’t have to deal with me. And it’s like, that’s a cultural thing. And I’m not saying it’s happened to every single student. I’m saying that’s what’s in the ethos of television. It’s a phenomenon. And so when you’re talking about transparency, it’s not that that person’s being transparent, that they’re happy that that person’s being transparent. My point is that it’s just there’s so much fake. The things that you think should be foundational just aren’t. And so again, just going back to that piece is like when we were in school, you just show up, shut up, do the work, and leave. If you’re lucky, you’ll get to work with a professor. It’s not like that anymore. So we have to work harder as instructors to build relationships, and we have to start with foundational things that build relationships, and transparency is one of those. And that’s just how I look at it.

John: So, what are some effective ways of building those relationships with students, in addition to transparency?

Courtney: Yeah, I think just like anything else, like listening to people and really just doing the things that make things clear, as clear as we can make them, I think it comes with, on the academic side, just making sure that what we say we stick to. And again, that’s part of that flexibility piece. These are things that I might change throughout the course. These are things that could change. List them out. I think that really taking the time, and this isn’t my own original idea, lots of people say this, really taking the time to get to know your students. And we have to be honest about the name thing, too. It’s a lot, especially as we get older, to memorize people’s names. It takes a lot of work. And it’s like, some people are going to be able to do that, and some people aren’t. Some of our faculty start to get dementia in their 50s. So it’s like, we have to be honest about like, it’s like, this pressure, like, “Okay, you have 250 students, and you have to know all their names. I’m going to try my best.” Again, for some people that have their mnemonic devices, they know the students. They know the names but it’s like, I trust people, and people know when you’re trying, and I’m gonna try and keep trying, and I’m gonna keep trying to get it right, but it’s like, we set up this thing where it’s like, everybody has to get everything right all the time. That’s just not humanly possible, but the effort 100% of the time is. And so I think that that’s, again, part of that transparency piece is just really saying to yourself, like, “Am I giving my best today?” And being honest with your students when you said, “You know what? I don’t know that I have it to give today. So we might have to do a flipped classroom.” Right? Or we might have to change something in this dynamic, because that’s the relationship piece. That’s the relationship piece. So maybe you were planning to lecture today, but now they’re going to work in groups, or maybe you’re planning to work on groups, but you know what? There’s really some information that you learned at a conference, and you really want to share it with your students. And I really just think it’s the consistency piece. And I think that helps faculty too, because so many faculty that I’ve talked to over the years, it’s like they give and give and give and give and give and they’re burned out too. There’s so many people writing about faculty burnout. Well, part of that is because we never teach faculty in orientation healthy boundaries. Do you even know your own boundaries with students? Because there are some things that I can and will do that would never work for either of you, and vice versa. But it’s like, “Oh, no, I have to be like John,” or have to… you know? It’s just like, “No.” It’s like, “Hey, John, that’s great. I’m gonna try that. That works for me,” or, “Hey, you know what? That wouldn’t work for me,” like we have different personalities. So it’s like really understanding our boundaries as faculty helps students, because we can be our authentic selves when we do that. And I think that that’s just something that’s overlooked, especially for new faculty that are coming on board, because I think they have a tendency to serve and serve and serve and serve and serve, and they’re on all the things that now you’re talking to students at 12:30 at night, and when you have so many students, you have a huge class size, that’s impossible, and we’re setting ourselves up for failure. So we need healthy faculty so we can build healthier students.

Rebecca: Sometimes in in-person classes, it feels easier maybe to build relationships, because you might have that casual time before or after class to get to know students, or you’re walking around class, and can kind of get to know students during that time. And we all know from maybe COVID and being online that you have to be much more intentional in online environments to build relationships, because those happenstance opportunities [LAUGHTER] don’t happen. Can you talk about some of the ways we can be intentional about the clarity piece and about building those relationships in these online, specifically asynchronous, environments?

Courtney: Sure, sure. So I think asynchronous, I think everyone has kind of a different understanding of what asynchronous means, because there’s lots of asynchronous courses where people still offer a video time, like time to video chat or send a video message. So we say, “Oh, it’s totally async,” but you usually end up meeting with a student in video. It usually ends up, at some point, for some reason, there’s usually some meeting. And so I think the question is, “What can you do beforehand?” And this is, again, just my opinion. I think we’re doing enough profiling of the students who are choosing async on the personality side to know how to develop some of those things, right? I think that people are choosing async, and some of them are choosing it because they’re like, “Now I’m going to use ChatGPT, I’m going to cut and paste. We’re going to be done here. I don’t really need the relationship. I’m just going to move on point A to point B. Boom, boom, boom.” And then I think that there’s some students who really thrive in that environment, but it’s more of a one-on-one or small group setting. And then I think there are people who are async, who just need what they need, and can fully move in those spaces and feel very connected. And I think we need more research on the personality pieces that go behind that to know how to develop that. I think right now we’re kind of at a disadvantage, because the scales are starting to tip where we’re just now starting to get faculty that have almost, and I say almost, gone through their whole education in a virtual space. We’re just starting to get some of those virtual high schoolers that are now faculty members. So we don’t know enough about what’s on that profiling side for that. But I would say it’s just the offer in the async of something if it’s needed. I think that’s the thing. I think, really showing pieces of community, really showing, and when I say expectations, having any type of surveys that you can get, any type of data from your students, so you can tweak as you go along. I found when I teach asynchronous courses, that’s the most helpful for me is I’ll send out some surveys just to kind of see what people want. And I built this class, but these people might need something different. So I changed this assignment, and that assignment, I changed that up, and I say, “Hey, I changed it based on your feedback. Here we go.” Because there’s no way to know. There’s no way to know. And it’s getting to the point, as you all know, and as the listeners know that, especially in higher ed, education is getting more tailored, and that’s just going to continue as AI continues to evolve, as our students needs continue to become more clear and specific, and they’re expecting a lot. They’re expecting a lot. So it just comes down to how we see ourselves and how we see all of that developing.

John: There’s a lot of research that inclusive teaching techniques, active learning, and many other things, benefit all students, but especially benefit students who have been historically marginalized. Yet we’re now in a political environment which is not very favorable to education in general, but is especially attacking DEI\initiatives. What are some strategies that faculty and institutions can use in this environment to provide educational experiences that allow all students to be successful?

Courtney: Yeah, I love that, John, that’s a great question. So I think the challenge right now, and I’m sure it’s happening at your college, everywhere I know it’s happening at the college that I’m at right now, is that everybody’s trying to figure out what to do next, and a lot of it is just people are reviewing policy. People are reviewing language of courses and just thinking through like, “Okay, how does this tie to funding?” And this, that, and the other. So that’s a big piece of it, but what I’ve always advocated for, for students, before the new political climate, just in general, is looking at what barriers can we take from faculty to make the job easier and the learning more meaningful for students, because if it’s not those two things, it’s really not beneficial. And so, for instance, one of the biggest pushbacks that I hear about culturally responsive teaching is, and it happens in almost every training, we’re going along, we’re doing the things, we’re learning, we’re growing, and then someone raises their hand say, “Hey, this is great, but I have 250 students, especially if you’re talking about race and ethnicity. How would I know what ethnicity they are? How would I know?” And that’s because we set it up all wrong. So, for instance, think of a case study. Most people who are in higher ed know what a case study is. So there’s a case study. So we write something and we say something like, Zach is a 32-year-old living in Michigan. He’s married to his husband. They do this, they go here, and this is the outcome. What’s happening. And the truth is that demographic information, unless you’re specifically teaching for that person for a reason, means nothing. So take it out and let your students fill it in, because that is the diversity. They will choose who goes in the case study. So anything that’s demographic, you just leave blank and you hand it to them and you say, “Okay, I’m going to put you in groups. We’re going to do some case studies. This is the information you need to fill in: name, ethnicity, age, marital status, orientation, however detailed or not detailed you want to get.” And then you talk about the case study, because that’s what’s going to pivot the content. Because if the end result is about something like law, because you’re trying to teach students a specific statute or something, how it’s going to be interpreted through the lens of that demographic information is going to look different in each group. So not only is it going to look different, but that other piece is going to look different as well, maybe how the statute is applied, or new questions are going to be raised. And you know what? For the students who don’t need that piece of diversity and say, “That’s not for me. I’m fine. Whatever. I don’t care who it is.” That’s fine. But for the students who need it, not only do they have control of it, it’s not something we’re doing, they have control of it, and they’re going to share out. And nobody knows. So it helps with the attention, because nobody knows who it is. But if we all say it’s Jack, he’s 33, he lives wherever, he’s married to his husband, like, by the time we’re the second group in, what else do we have to talk about? It’s Jack. It’s the same guy. It was the same guy in second grade. It’s the same guy in sixth grade, it’s the same guy in 10th grade, it’s the same guy in 12th grade, same guy in undergrad, same guy in grad. So it’s like, that’s how we do it, instead of choosing one case study, and especially if we’re not from that ethnic group. I happen to be biracial. My dad’s black, my mom’s white. But if I was choosing something like, “Oh, I’m going to do a case study, and the person’s going to be Filipino, and this is going to be their experience. I don’t know that that’s their experience. I don’t know that.” But if my student fills that in, they’re the ones, and this goes back to that other question you were asking John about like, what’s missing when we don’t kind of think these things through. It’s what is that other piece? The student is going to give us that information. I’m going to learn something as an instructor. My students are going to learn something. They might even have questions. It’s a whole different thing. So really thinking about things like that, I think it’s just an easy and powerful way to kind of really change a classroom dynamic when you’re talking about type of work.

Rebecca: A lot of times we use the word easy to imply something that maybe isn’t exactly as easy as we say it is. But in this case, it’s less work for the instructor, right? [LAUGHTER] And you’re giving agency to the students.

Courtney: Absolutely, and 250 of them at once, if that’s the assignment and it goes out that week, there’s 250 students. And what I do, just to support the listener, what I do is I actually give a list, because sometimes when our students… I shouldn’t say students… people, in general, when you’re exhausted, it’s hard to be creative. [LAUGHTER] I mean, it’s like “Oooh, if I haven’t slept in a couple days, my depression is kicking up, like I feel like being so creative. it really doesn’t work like that. So, what I do is I give them a list of possibilities, and they can use that list or not. So I give different names, different ethnicities, different ages, kids’ names, and just to try to help the conversation. And sometimes they pick those, and sometimes they don’t. They’re like,” Oh no. So and so is from Nigeria. And we picked this name because we didn’t know, and this is now the capital, we didn’t know that either, and we didn’t know that this was happening. And there they do it like this, but that would never fly in America.” Or “they do it in America like this, but it would never fly in Nigeria.” It’s like, you’re not going to get that with what we’re doing. So yeah, anything that’s easier, that’s my thing. This path of least resistance, and the faculty aren’t wrong, because it’s like, how would you, even with a 16-week time frame, how would you possibly begin to be able to address each student’s need in that way? It’s impossible. Even with a TA, even with a million dollars, you can’t do it. There’s no time. And it’s like, we have to look at ways where, again, we’re embedding it in the actual learning process, instead of something that’s topical.

Rebecca: One of the things that you mentioned earlier was the use of AI, a little bit from both sides. You gave the example of students maybe using AI in online environments to get away with something, but you also pointed to maybe some potential of AI. Can you talk a bit about whether or not AI has a role in making a more culturally inclusive environment in our classrooms. Are those tools that we can use as faculty to help with that end?

Courtney: Yeah, I think it depends on who’s using it and how it’s being used. I think accessibility wise, if we can help our students all have access to it, that’s good, but I think what faculty aren’t prepared for is really the anticipated rejection of AI. So for instance, I’m just using my own personal example. I’ve gone to job interviews where I’ve been the only person sitting in the room, and I’m waiting to go somewhere, and someone will come out, and they’re calling my name and they’re looking right past me, but I’m the only person that’s there. I anticipate that, because a lot of people, when they hear me, they don’t necessarily think that I sound the way I should look, or for whatever reason. The mistakes that AI can make can have an impact and a fallout. So the question is, let’s say you’re using AI in the classroom, and you’re asking your students to develop an image, and I don’t care what, you pick any variable. Maybe your student is dyslexic, maybe it’s a visual component. Maybe it’s just making some assumptions that are stereotypical of AI. Students aren’t anticipating rejection in that arena because they created spaces where they’re accepted. So when you’re in a classroom, you’re like, “Hey, do this,” and there’s 20 something people, and everyone else likes their image, but my image is very derogatory towards me, what’s the policy about how are we rectifying? Are we letting students know, “Listen, we’re fully aware that we’re asking you to use this, but we have an alternative assignment” because we can’t guarantee that you’re going to have the same experience as the person to your left.” No matter what it is, like, I’m left-handed, so everyone in the pictures is right-handed. It could be anything, but it’s like, we don’t think of that fallout, because using Word is not going to do that, but you asking someone to take their own image and making an avatar of themselves could absolutely do that. And again, when you’re talking about things like racism, prejudice, and stereotyping, some of that stuff is expected in certain places, like people are prepared for it. It doesn’t make it right. It just means it’s true. But with AI, the question I have for faculty is, are you prepared for that? Do you have the relationship enough where that student doesn’t take that personally, that it’s coming from you? You are the one who asked them to use this. There was no caveat about this was going to happen. And what do we do when the student has done that image five or six times, now they’re on the 10th or 11th time, and it’s getting worse every time, it’s not getting better. So I think it’s that anticipated rejection we really have to think through as far as policy, as far as what we’re actually asking students to do. Student choice with AI, I think, is huge. I think that we have to know the technology enough to offer choices that provide safety in what we’re asking them to do. I think that’s critical.

John: Are there some ways that instructors can use AI to help create a more culturally inclusive environment in their classes?

Courtney: Yeah, I think so. Definitely with students with learning disabilities or learning differences or exceptionalities, I know that a lot of students have diagnosed or undiagnosed processing disorders, so really trying to pull content together. They know what they want to say, but they have trouble pulling it together. And again, I think that all comes with clarity. I’m teaching right now. I teach full time. And one of the things that I talked with about my students is really talking about, really what the intellectual capital is. Because 15 years ago, if you used the tech, that’s what made you different. But because the tech is getting so good, it’s really going to come back to, and I know people don’t like when I say this, it’s really going to come back to the reading, the skimming and actually knowing the content. And I just had that discussion with my students last week. I said, look, “It’s not the AI use that bothers me, it’s, do you even know if it’s right or wrong when you’re looking at it?” And in some cases, not all, for sure, but if you haven’t read the text, if you haven’t read the research, there’s no way you’re going to know that. There’s absolutely no way you’re going to be able to recognize, “Oh, that’s an error, that is not correct,” because you’re trusting the tech. And once you trust the tech, it controls you. So it’s like, my thing is, well, yeah, some of that might be right, but what are the processes worth teaching students to check those pieces? And that’s my concern, is that there’s already a gap in reading, and so if that gap stays, who controls that intellectual capital? How are we teaching students to value intellectual capital that’s not generated, that’s it’s actually what you know, what you can produce. And even if you’re using generative AI, do you have enough intellectual capital to sit through to get it right? And that’s where I’m trying to help my students is like, you don’t need to love reading and read everything, but you got to have a plan for fact checking. And I think that’s just fundamental. The technology is not going away, and we also need to be comfortable with it enough where we’re going to stop creating assignments that can just use AI to complete the assignment. So for instance, a lot of people, and again, I’m not against it… I teach school psych, We have to write reports all the time… you can write a report with generative AI, and it could be a book report, a psych report, any type of report. But again, do you know? What is your plan? And we created writing assignments, the students turn it in, now, what? Okay, did they learn anything? So we have to flip that where we’re using the AI so much that the next task that we give them, they can’t use it, because now it’s time to actually use your brain, it’s time to think. So, and getting to the point where we’re getting away from brainstorming, and we’re going to have to go to fact storming, because the AI can help brainstorm and brainstorm all day. But how do we get to the fact storming where we’re checking what we’re actually looking at?

Rebecca: So we always wrap up by asking, what’s next?

Courtney: Yeah, I think it comes down to just thinking through AI. I think it comes through thinking through policy. I think it comes through thinking about the protection of students with how are we handling anticipated rejection (or unanticipated) and I think it really calls us as higher ed to really think about how we’re designing courses and assignments that use the student as the proxy for learning, not the tech, like the tech should not be the student’s proxy for learning. It should be the student is learning in conjunction with the use of technology, no matter what it is, whether it’s AI or anything. And I think it’s going to take a lot of work. It’s going to take a lot of thoughtfulness, a lot of discussions for the faculty listening. Everybody’s got a lot on the plate. Everybody’s burnt out. This isn’t a one-person show. This isn’t one person overhauling their whole class to do all the things. It takes time. And no matter where you are on the continuum of AI, if it’s not AI, it’s going to be something else, like, wherever you are is okay. I think sometimes there’s pressure to feel like, “Oh, well, everyone’s doing this, so I have to, like, run over here.” But if it’s not going to work for you, it’s not going to work. So until you’re ready for that, it’s not going to work. So be okay where you are, manage what you can, make some new friends, read some new articles, do something, and you’ll get there. But it doesn’t have to be today. And I think just because tech moves fast, there’s kind of an expectation that people move fast, and people usually don’t move fast, definitely not as fast as tech. And you know that if you work in higher ed, so there you go.

John: Well, thank you for joining us.

Courtney: I appreciate you. Thanks again for having me.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

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389. Inclusive Math Instruction

Undergraduate math courses, as traditionally taught, often serve as barriers to entry into many STEM disciplines. In this episode, Aris Winger joins us to discuss strategies that can increase student success and reduce equity gaps in student outcomes in these classes.

Aris is an Associate Professor of Mathematics at Georgia Gwinnett College. His current areas of interest include equity in mathematics education, culturally responsive teaching, and social justice mathematics. He is a co-author of the book series Advocating for Students of Color in Mathematics and is the Executive Director of the National Association of Mathematicians.

Transcript

John: Undergraduate math courses, as traditionally taught, often serve as barriers to entry into many STEM disciplines. In this episode, we explore strategies that can increase student success and reduce equity gaps in student outcomes in these classes.

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John: Thanks for joining us for Tea for Teaching, an informal discussion of innovative and effective practices in teaching and learning.

Rebecca: This podcast series is hosted by John Kane, an economist…

John: …and Rebecca Mushtare, a graphic designer…

Rebecca: …and features guests doing important research and advocacy work to make higher education more inclusive and supportive of all learners.

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Rebecca: Our guest today is Aris Winger. Aris is an Associate Professor of Mathematics at Georgia Gwinnett College. His current areas of interest include equity in mathematics education, culturally responsive teaching, and social justice mathematics. He is a co-author of the book series Advocating for Students of Color in Mathematics and is the Executive Director of the National Association of Mathematicians. Welcome Aris.

Aris: Thank you for having me.

John: It’s great to see you again. You were here not too long ago to do some workshops on our campus. Today’s teas are:… Aris, are you drinking any tea?

Aris: Oh, I am not drinking tea. I’m drinking water. Yeah, my family is a big tea drinking family, but I’m just a water drinker.

Rebecca: That’s okay, water is the foundation of tea.

Aris: Yeah, that’s right. [LAUGHTER]

Rebecca: I’m drinking Blue Sapphire today, John.

John: Back to an old favorite.

Rebecca: It is, yeah.

John: And I am drinking Lady Grey.

Rebecca: Oh, nice, I had that not too long ago.

Aris: Excellent.

Rebecca: So in most colleges and universities, passing rates in math classes are lower than most other disciplines, and we’ve invited you here today to discuss strategies that would allow more students to be successful in the study of math. First, though, can you tell us a little bit about your own educational journey?

Aris: So yes, I was valued in math from my earliest mathematical memory, and so my earliest mathematical memory was with my mother, who was showing me the future. I remember going up to her and, like, “Mom, look, two plus three is five.” She was like, “soon you’ll notice that two and she put an x 3 is six.” I was like, “What’s that?” She’s like, “You’ll see.” And then from there, like, early on, I was doing two-digit multiplications faster than other people. And then the teachers around me were like, “Oh, you’re good, you’re fast, you can do this.” And so I say, “Oh, I guess I can.” And so I started to develop sort of a math identity. That is to say that it became part of me to be, quote, good at math. And I kept that for a long time. And when life got rough for me, when I was younger, I could always go to math and be safe at math, because I felt an identity. I felt good there, I felt valuable in mathematics. And so it just became a deep part of my identity. So that meant that I was going to major in math. That meant that I was going to be a mathematics professor the whole nine. So I continue to go back and look at that story to see my through line. And I’ve had to change the story, by the way. It used to be, in this journey that I’ve had, I’ve had to change the story also, because the story used to be, “Oh, I’m just smarter than other people,” when, in fact, the story really was that I’ve been trained. And really making this understanding that not that drinking the Kool Aid, that somehow I’m ordained to have a mathematical brain, I’ve been trained, and I deserve to say that I was trained, because I put in a lot of work. And so if a surgeon can say they were trained, a mathematician can say that they were trained also, and so for 10 years, from 1995 to 2005 I got a bachelor’s, master’s and PhD in mathematics. That 10 years was training.

John: A very large share of students that we see in college say “I’ve never been good at math”. Why do so many students come in struggling with math or believing that they’re not capable of being successful in math?

Aris: Yeah, well, it’s because they’ve had mathematical experiences that weren’t optimal for them. And so there’s a narrative that I want to interrogate, and I’m thankful for this opportunity to speak out, an interrogation of a narrative that we have to call into question. And so it is this notion that somehow math has done something to us and math has done nothing to us. So when someone says that they hate math, they’re not talking about the body of knowledge that’s the greatest body of knowledge in history of the human experience. They’re not talking about that. They’re talking about a human relational experience they’ve had in the culture of mathematics that humans have built about how we do math, particularly in the western context. And so whenever someone today says, “Oh, I hate math,” then I just say, lots of my colleagues say, “Oh, I’m sorry that happened to you.” I just say, “Who was it? What grade? Tell me what happened.” And then often they will say, “Oh, it’s this person, here’s what they said to me,” or “here’s why I didn’t like this class.” Lots of times they also say it was when the letter showed up. And so for me, what helps me is that I try to return to the innocence of the person that is talking to me. So when someone says that, I’m thinking about a kid sitting in the chair and then all of a sudden, they’ve been doing percentages, they’ve been doing proportions, and then all of a sudden someone writes an X up on the board and says, I want to know what X is. And for some reason, it blows this person away, like I have no idea what’s going on. And that person starts to, maybe for the first time, feel unsure, feel like they don’t belong. Now, there are all these feelings that are showing up that never got attended to. And we know in this discipline, the way that it is taught, that that cascades, because then this builds on the next thing, which builds on the next thing, and then all of a sudden you find yourself, “Whoa, I gotta get out of this thing.” Now, the tragedy that we have in our society is that we have lots and lots of our young people who are getting out of the discipline of mathematics, and it’s the most important, [LAUGHTER] right? And so that’s the tragedy, that’s the crisis, that we have so many people leaving our discipline. And so I want to be clear, that doesn’t mean that everyone needs to be a math major. That means that the world that I dream of is one in which we’re all connected and thriving quantitatively. What does that mean? That means that we are allowing ourselves, or we have the permission, to ask quantitative questions like, “Why does that cost that much?” and “is that the right percentage rate for my mortgage?” and “why don’t I want that payday loan?” Right now we have so many silent people quantitatively, because the predominant space in which we think quantitatively is in school, and so in school, school mathematics, systematically, is about some other narratives that we continue to uphold, like speed and correctness, and it doesn’t allow for the imagination to grow. So the answer to your question is that these experiences, when we see the people today in our colleges, they are, in terms of math, they are an extension of a past experience that is over a decade long. And so I want to return all of our kids back to that, in a sense, to “Wait, you know, you’ve had a math experience that has been difficult.” And for me, one of my goals is to create a new narrative for those people who come into my class, and not just for them. And so if I can get a young person or old person, whoever’s in my class, to think differently about math, then maybe they get their cousin to think differently about math and their little sister. And because, again, you never know who’s watching and who’s going to see how you interact and how that impacts them.

Rebecca: You’ve talked about our individual experiences with math and how much they vary, and they vary across elementary and secondary school districts as well. What can college math instructors do to help address these inequities in prior knowledge?

Aris: The first thing I would think of is that each college instructor needs to look at each of their people as an individual. And so for me, for so long, I would go to my pre-calculus class or college algebra and say, “Okay, I’m teaching that group,” and that was 11 years ago. And today I go in and I’m saying, “Oh, I’ve got Sammy, I’ve got Mark, I’ve got Jamal, I’ve got Lisa, I’ve got Tiana, right? I’ve got this group of people, and I’m teaching this subject today. Given who I have in my class, what should I be doing today? And how should I do it today?” And so there is a returning, or perhaps introducing, for the first time, a humanity of the people who are in my class. And so that’s the first thing. Just acknowledge that you’re teaching a group of human individuals Now, from there, there’s an acknowledgement that you yourself come from a culture, come from an experience, and that that’s going to impact the way that you teach. And so then, now, at this point, how is it that we can develop a good relationship between yourself and the people who you’re going to be engaging with for the next 14, 15, 16, weeks in this discipline, and then thinking about also this balance between your relationship with those people and the content, and which one comes first. And so for so long, it’s like, “Oh, I gotta get through this. I gotta get through this. I gotta get through this topic, this topic, this topic, this topic.” And the thing that keeps me up at night is that, in our discipline, there’s a crucial question that’s lacking in our discipline still, and it is the question I think we have to ask ourselves, is, “How do my students feel?” Somehow, the question of how my students feel when I give back assignment and it’s marked up with red, or if Pearson MyMathLab says that, “No, that’s incorrect,” and they’ve been working on it, or if they’re in ALEKS and they’ve been working on a topic for 35 minutes, and ALEKS says, “You know what, I think you should move on.” How that makes them feel? Or maybe a policy that I have of no late homework, even though they have two jobs, all of that. How is it that what I do in a space where I have all the control, how does it make my students feel? And then to rectify that with how I want them to feel learning the greatest discipline in the history. Now we know how I want them to feel. I want them to feel curious. I want them to feel empowered. I hold knowledge that I’m trying to convey and explore, for them to be super powerful, super engaged and literate quantitatively. And so I want all these positive emotions, and yet all these negative emotions are happening. And so part of my job as a professional, I see, is to try and ease that tension, to have them try and learn it, but also for them to feel joy, to feel curiosity, to feel great about themselves, right? And so I was at the joint math meetings, and I was giving a talk, and at the end, I was talking about feedback forms, that you’ve got to get feedback from your students in order to understand what’s going on with them, because you don’t understand what’s going down, that was the bold claim I was making as a teacher. A person in the audience at the end said “I wanted to push back.” Now I love pushback, because lots of great things come out of pushback, just like I want to push back. And I was like, “Okay, great.” And then he says, well, sometimes you shouldn’t listen to their feedback, because I had a student, and we were in class, it was a class of five, and we went through the whole semester, and I could tell they hated the entire experience, but then they came up to me a semester after this semester, came up to me and said, “I hated every moment of your class, but I learned all the material.” And then he said, “that’s the reason why we should ignore our students’ feedback.” And then I responded to him. But then afterwards, after the talk was over, I went out, and he pulled me aside. It’s like, “See I did my job.” And I said, “But wait, so this person got all the content from you, but this person hated every moment in this class, and you think you did your job,” and to anybody who’s listening, that if students got all the content but hated every moment of it, then we haven’t done our job. And that, I want to imagine us doing mathematics and them getting content in connection to the greatest discipline and being who they are, loving every moment. And that’s the dream, and that’s hard, because when you get back a C minus, how can we have someone have joy and get a C minus? And these are hard questions. I don’t claim to have the answers to these, but again, this is tension, but we have to continue to dream, because we have in our hands, we have in our expertise, this great discipline that we have to continue to pass on to people, but pass on to people in joyous ways.

John: Given the diversity in what students come into our class knowing, though, it’s hard to come up with a method of instruction that provides sufficient support for all students while still helping them learn more. How can you build that…

Aris: No, no, what you just said is false. Now, it might be true that we have not been able to do it yet. So what you just said, I respectfully disagree. I think that what you said is true if we continue to do what we’ve been doing, there’s no doubt about that. And so that’s what I mean about dreaming. And so I’ve come on to this podcast to dream with you. And so when you dream, you can’t say stuff like that, because then there’s no openness to be like, “Okay, wait, how can we do something else?” I agree with you that if we keep doing what we’re doing, then… and so let’s unpack that. That means that I go in front of somebody, I go in front of a class, and this happens to all of us. It’s a great problem. You go in front of the class and mathematics, the way it is built now, says that, “Oh, you must have prerequisite knowledge.” And so that means that we think of math in school as a body of knowledge, more than a natural human activity. And this tension, we have to make sure we elucidate and make clear that we can think of math as a body of knowledge, or we can think of it as a place where people get to play. Now, in one of those with the natural human activity, everybody just needs to come, explore, think about mathematic questions. This is the math circles space where you just play. You make it an introductory question, and it’s set up so that there are multiple entry points, and you just go after it, and then you have someone who’s facilitating, who’s valuing every single contribution. Notice I didn’t say answer, every single contribution. Or you can think of our discipline as this compendium of knowledge, where, over the last, however, many centuries since the dawn of humanity, we’ve been collecting all of these mathematical facts into one big thing that, again, is the biggest dossier of human knowledge that humans have. But if you think about it that way, exclusively, then when you come into pre-calculus, then when I look at you, then I’m thinking, “Do you know enough college algebra?” And if I do that, then I’m being exclusionary from the jump. The first day of class, we’re being exclusionary subconsciously, to all of our students, to some of them, right?

John: You interrupted me in the middle of the question. The next part I was going to ask, I think, would get to the points that you’re making, that we want all of our students to be successful in developing their knowledge, but given their differences in backgrounds, what are some strategies we can use, perhaps to leverage peers in class, or in other ways, to help provide that sort of support for all of our students, no matter where their starting point is?

Aris: I think that’s a great question, and it’s true that given if–then statement, if the if I call in the question, I will not hear the then. So yeah, that’s why I interrupted you. So what we have to do is, again, we have to change the narrative of what a teacher thinks. And so now, and I’m about to get into trouble, stepping all the way back, the challenge with our students in mathematics is really a challenge with our professors. And so this means that there are lots of us who are superbly comfortable, who have lifetime jobs with tenure, who have been successful in quotes. What does that mean? That the way they think about success has been, “Oh, I’ve had five to 10 students come back and say, ‘That was a great experience. I have students who are going to graduate school. I have students who are doing research.’” And so the revelation for me was, wait, I’ve had hundreds of students, and I’ve gotten dozens of feedback, [LAUGHTER] and I’m using the dozens of people… like you only hear from the people who are doing great, because the people who don’t like you aren’t going to tell you to your face, right? And so I’ve had biased feedback and like, “Well, wait, what happened to this person, this person, this person, the person I don’t even remember, was I really serving them?” And I actually don’t know the answer to that. And so there’s something about each of us as professors completely being rigorous about how we teach and critical of the way we teach, so that we continue to use new methods. And so this is happening in our discipline, where lots and lots of people are now doing active learning, lots and lots of people are doing less lecture. And so this is not a critique on lecture. It might be a critique on lecture with five people, or it might be a critique on lecture with 300 people. But again, like if you’re lecturing to 300 people for however long, how do our students feel? Later today, I’m doing some stuff with Math for America, and last year, when I did some stuff with them, I had a person and I’m gonna ask whether this is similar for them tonight, who has 35 students in 45 minutes, Monday, Wednesday, and Friday. And that person has said, “Well, I can’t do anything but lecture, I’ve got to get the content out.” And this is in the context, of course, in K through 12, where you might have your state forcing you to make sure you do well in the course tests. And so they’re under so much pressure. But again, as we imagine, I’ve seen people do active learning with 35 people in 45 minutes, and so that’s something that you just have to try. So the first thing I want to say is that, what have you been doing? Have you gotten the feedback that it’s working? What are the grades look like in this system and continue to try new things. And so you’re not going to do stuff overnight. The thing that I don’t want to see is that you’re doing the same thing you’ve been doing the last 25 years. That we can’t have. And so I am making a call of action to our professoriate to try something new, be bold, and what better time to do it is when you can’t be fired. We have a lot of anti-tenured, tenured people, in the sense that a big part of the point of getting tenure is to then explore, say what you feel, to not be put in a box. And then that’s sometimes when we become the most conservative. I do want to shout out, though, our lecturers and vital faculty, the visiting, the instructors, the tenure track, the assistant professors, and so forth, that are also thinking about these things, who don’t have the job security, who may not have the ability to be creative in the classroom also, because then they might be judged for it, or say, you know, “You can’t do it that way and don’t have that job security, also.”

Rebecca: As someone outside of mathematics, it seems to me like there’s a role for faculty in other disciplines to play here as well, because there’s a lot of fear mongering around math, I think, from other disciplines and things, maybe from their own mathematical experiences. But I know, as a designer, I’m constantly helping students try to find some relevance to the math so they’re not so scared of it, because I think it’s really important for their work in just about every discipline.

Aris: Yeah, I think there’s a big disconnect between mathematics and all the other disciplines. And again, to your point, I think it’s because everyone has their own walk with mathematics, and oftentimes it’s not a positive. So that means sometimes we get advisors outside of math who are saying, “Oh no, no, don’t take that. You don’t need that extra math class.” Or we get people who are just like, “Well, let’s just get you through math as quickly as possible,” or whatever. For me, that just means we need to be having more conversations like, “What does it look like?” I’m dreaming again. What does it look like for a designer to sit down with a math professor, or the two departments to sit and talk together and say, “Okay, well, what do you want mathematically for our students? What do you want design-wise, for our students? How do these things intersect?” And so we’ve been in a silo, mathematicians for a while. People just leave us alone. And now we see what’s happening. Math departments are closing. People are losing majors because now we thought that we could just do our own thing, serve, have our majors, but now people are really starting to ask the question, “Well, wait, the way that you’re teaching. It doesn’t feel like it’s so relevant.” For too long, we’ve asked, “Well, how am I supposed to use the quadratic equation in real life?” And actually, I don’t think we properly responded to that, because I think the proper response is that, “Oh, solving the quadratic equation is useful in cognitive agility in this way, this way, this way. And in addition to that, you’re right, [LAUGHTER] right?” Yeah, that like “Doing this exercise is helpful in these ways, and you probably won’t see it in the future.” And so that’s why we made quantitative reasoning, that’s why we have these other courses. But that took us a very long time to do that, to actually respond to people, like my school didn’t even have a quantitative reasoning class until finally, we looked at all the DFW rates and it was just like, “Well, we have to do something else.” Now, what happened there was this movement from college algebra to college algebra and quantitative reasoning didn’t have to happen, but it was a “Wait, we’re not moving on college algebra. At some point we think college algebra has to be this. And therefore, if you want these people to succeed, then we have to create this whole other space for them.” Again, as I dream, I would imagine that mathematicians as teachers would say, “Well, wait, maybe we could teach it differently,” but we didn’t do that. But I think lots of times, mathematicians and math faculty are movable objects like “No, it has to be taught this way.” And then very few people outside the discipline can come up to it and say, “Well, no, can’t you change?” And them saying, “You can’t change, because it has to be like this. We’re the experts.” But when I also think about other disciplines, I get jealous. Yeah. I mean, because, like, other disciplines get to talk about the great ideas and the systems that I’m in that I see we don’t get to talk about the great ideas. The notion of infinity is one of the great ideas that mathematics brings to the world. And so when I think about Calculus II and sequences and series, and people are going to start to groan when they listen to this, that we fail to see that we’re talking about how infinity operates, one of the many ways that infinity operates, and it’s an absolutely brilliant idea that very few people talk about because we’re too busy talking about ratio tests, and then you just get bogged down in what tests are we using, or does this have a limit? And you just forget that the notion of adding up an infinite list and getting a finite number is like so unbelievably profound. But political science gets to talk about justice, U.S. history gets to talk about the Constitution, and philosophy gets to talk about God, and over here, we have just as deep things, but we’re so tied up in procedures and making sure that you have the right minus sign. Do you see the difference that I’m bringing up? That in literature, people get to read Toni Morrison, and I’m not saying that I’m jealous that they have better things. I’m saying we have just as good things. But why is it that we are bogged down in this minutia, but they’re not critiquing Toni Morrison’s grammar. They’re just reading Toni Morrison and becoming better humans. Where is the becoming better humans in Calc I, where’s the becoming better humans in algebra? And that’s the open space that I dream of in our classes.

John: I’m hoping going forward, that we will still see students studying the Constitution in history classes. [LAUGHTER]

Aris: That’s right.

John: That may be changing in the current environment. [LAUGHTER]

Aris: I shouldn;t be laughing.. I don’t want to laugh, but I also don’t want to cry. That’s right. [LAUGHTER]

John: Sometimes we have to.

Aris: That’s right.

John: But as you’ve noted, students often come in with this fixed mindset, and they often have not had that much success in their experiences before they get to us. Should there be, perhaps, more effort in society to transform K-12 math instruction so that we don’t lose so many people from a discipline that’s so important?

Aris: I agree with that, and I think we also have to be careful. So I have no time for figure pointing, because what I’ve seen when I do professional developments all the way K through 50, whatever it is, right? As I just go, yeah, that I always see the pointing back. And so when you go to the ninth grade, it’s like, well, eighth grade, and then eighth grade it’s like, well, it’s Elementary, and then Elementary, it’s like, well, it’s the parents, and then it’s like, it’s the reverse induction, right? You just go back, well, then maybe we shouldn’t have kids at all, right? …if you want to just keep doing that. And so I think we’re all in this. And so there are two things, you come to a young person, you come to a student who’s had a bad math experience, and they’re a sophomore, and it’s the first day of class, and so you know they’ve had a bad math experience, and so you can’t send them back into K-12. They can’t go back. And so we can say, “Oh, this might be… and I have said this earlier, that this is a response of a bad math experience they had earlier.” And yes, we need to fix that. But this person’s in front of me today, and so I don’t want us to be confused that, “Oh, that this person is a lost cause.” The responsibilities on me now to create a better mathematical experience for this person and to help them as much as reasonable, and we can need to, as we were saying earlier, have conversations with K through 12. So what are real, fundamental conversations between math faculty and K through 12 faculty. And so what’s nice particularly about Oswego is that you all have the opportunity to make real connections to the K through 12 places, to schools that may feed into Oswego, and sit down with the faculty and say, “Oh, what’s happening?” I’ve seen this happen out west at Sonoma State, where they have relationships with K through 12 schools, and they’re having those types of conversations. Now, those conversations aren’t easy, because there’s status that you have to disrupt about in the space and that you just have to deal with, but once you break that stuff down, become one in community, then you can start to have real conversations about, “Oh, wait, you’re teaching this, but we’re teaching this. And so when did they end up learning this? And oh, do you really have to teach that?” Yeah, and you just have good conversations.

Rebecca: As we’ve been talking today, was thinking about an early experience I had in my teaching career where my previous institution I was invited as the non-math faculty member to join an assessment retreat and spent an entire week out of town with the math faculty, who I really didn’t know very well, and we had a great time, and found all kinds of connections between our disciplines. And for me, I think that was a really important opportunity. So I thought it was a really wonderful opportunity to collaborate across disciplines and to get a better understanding of what the faculty in that department were doing, what some of their objectives were, but also I shared what some of the art and design students, some of the struggles that they have, and I thought it was a really rewarding opportunity, and I actually had forgotten about it until this conversation. [LAUGHTER]

Aris: That is fantastic. That’s fantastic.

Rebecca: But it sounds right along the lines of what you’re advocating for as a way to share and disrupt and move things forward.

Aris: Absolutely, absolutely.

John: From society’s perspective, the rate of return to higher education, despite the popular perception, is pretty much at the highest we’ve ever seen, and that’s especially true in STEM fields. And yet, students of color, though, have been seriously underrepresented in STEM fields, perhaps partly because of underrepresentation in faculty and in their prior interactions. What strategies could be used to help reduce some of those inequities in terms of the mix of students who are entering into STEM fields?

Aris: Yeah, I mean, there are a couple of things. So this is an individual and a systemic issue. So individually, I think you have to go all the way back and say, “Well, what does it mean to be of color? What does it mean to be a student of color? What does it mean to be a person of color?” And again, the challenge is that people don’t even want to ask that question. Like, student of color or person of color, came into the vernacular at some point, and we just didn’t stop and say, “Well, wait, what does that mean?” And so when I say that I am black in the United States of America, people who are listening, what does that mean to you? If you’re listening to this five weeks from when we record and I say that I’m black, what does that mean to you? What do you think that means to me? Now I want to be clear. The reason why I ask is because when Lakeisha comes to your class, and Lakeisha is a young black woman, and you haven’t even thought about what it means to be black, then are you going to try and convince me that you’re prepared to teach Lakeisha? Do I want my daughter in your class? And the reason why I bring this up is because it means everything to me to be black, it means everything to me, and you haven’t even thought about what it is. So now I’m coming to your classroom, and there’s something fundamentally important to me, and I look at you and I already know the signs that it doesn’t mean anything to you. And so then you are already positioned to me as someone who doesn’t even care about me. And now let me step all the way back. Everybody’s nice, everybody’s a good person. Everybody’s loves their family, loves the country. Everybody’s nice, nice, nice, nice. I’m not talking about nice. I’m talking about love, actually. I’m talking about realizing the nature of the place in which we live, the United States of America, which is again a place of ultimate brilliance, but a place that also has had significant struggles, tragedy and terrorism amongst people of color and black people in particular, right? We can be both, brilliant and have terroristic backgrounds. And so for me, that’s the first thing on an individual level when we think about again, when I said earlier that we have to think about our students individually, that is tied to, “Wait, that person is black in America, that might mean A, B, C, D, and E.” Now it could mean that. It might not mean that, but sociology is a thing. Sociology is real, and the studies show that, about marginalization, how people feel. Stereotype threat, microaggressions, those things are real things. And so that means, again, we need to be educated about what that might mean. But let me take 17 seconds… that for me to be black means two things at least. It means that, again, I come from a miraculous people. I come from a group of people who have been terrorized and stigmatized for centuries in this country, and somehow, our most profound voices, our most powerful voices, are ones that are trying to teach love and justice for everybody. That’s a miracle, like somehow, like in the face of all of that ugliness, our leaders come out talking about love and justice for every single individual. Being black also means that I’m part of a social constructed category where I am not getting things that other people are getting because of skin color, and that’s personally, and that means systemically. And so both of those things are happening, are a part of who you see in me. But what that means is, when you look at someone else who is of color, then you might say, “Oh, that person’s walking around in this society, and they might be experiencing stuff just because of the color of their skin.” And again, coming back to that fundamental question, “How might that make them feel? How might they be struggling today to learn some of the stuff that I’m saying.” And most importantly, how is it that in these four walls for this hour and 15 minutes, in a space that I fully control, how is it that I can make this space different, different from what the rest of the world has told them their whole life? So that’s the personal one. Now, systemically, I’ve been thinking a lot about mentorship, and so if we have 17 students of color, 17 marginalized students in whatever category, whether it’s women in STEM also, 17 students at my institution who are part of a category, a social category, they might be black, they might be whatever, then the question for me becomes, how is it that we get them the right mentors, and that means that focused attention by someone who is ahead of them on the road for their goals, someone who is going to sit with them and look in their eyes and have them convinced that, at least for that hour of that meeting, that no one else in the world as important as they are to that person, someone who is going to awaken something within them, all potential that they didn’t even realize they had. And so when you have good mentors, then you provide pathways for people that they didn’t even think were possible. Now, of course, the challenge is, how is it that we need to train good mentors? We need to get them out there. Right now, we are not trained to be good mentors, particularly across identities, particularly across racial identities and cultural backgrounds. And so my immediate hope is that we would get mentors to people about what it means to be a STEM professional, because what mentorship also does is it gives people who are trying to get into STEM, STEM identities. It opens the doors for them to be like, “Oh, I can do this.” For 25 years, I’ve heard young people say, I saw this person, I interacted with this person, and I realized that I can do this, particularly when Ketanji became a Supreme Court justice. I just remember the very next day, a 16-year old black girl said, “Now that this has happened, a whole world has opened up for me.” I just want that to sit with the listener, that this person will never meet Ketanji. They simply need to just see her become a Supreme Court justice, and now a whole world is opened up for them. Now that’s just from 1000s of miles away. If we can somehow get mentors to each of our young people who are trying to do this, then it gives them, like this personal connection too. It makes it even powerful.

Rebecca: Some of the change that you’re talking about, the dreams that we’re dreaming together, definitely are some of the long game… [LAUGHTER]

Aris: Yes, absolutely, absolutely. Yes, yes, yes.

Rebecca: What are some of the short game moves that we can make to get to that longer game?

Aris: Yeah, so then I think it depends on who I’m talking to. So then if I’m talking to someone who’s seasoned, who’s comfortable, who is going about their life, and it’s easy, again, as we said before, I want you to say, “Well, I want to do something bold and different.” And again, I guess the first thing I would say to you is, “I want you to send your students the feedback.” We can do this in multiple ways. I want you to have some real conversations with and get some real feedback from your students about how things are going with you and whether you are doing your due diligence and uplifting people in the discipline of math. If you are new or you have little power or you’re just moving up the ranks, there’s something about also looking at your practices, but being able to get a critical mass, like just joining other people. I think this is true for the older faculty too, but just joining communities and listening to how other people teach and how other people operate in their craft, they continue to just be educated. So again, that’s on the individual level. On the systemic level, I’m looking at our leaders. So then I’m talking to department heads. I’m talking to deans and to presidents and provosts about doing more than just not rocking the boat. And so when we have young people, when we have these disparities in STEM across racial lines, that’s on you, leader. So I’m really trying to push leaders to just say, “Okay, wait, not under my watch.” 17 years from now, I want you to be able to say, “Maybe things have not change, but here are the three things that I tried and they failed, and even in the failure here the 15 things we learned,” that the too many leaders who would just come into position and just try to keep things still and when in fact, your job may be to shake things up so that more people can thrive. So I just met so many leaders that have just been like, “Let me just come and steer the boat,” when, in fact, you may need a whole new boat. You may need to be on a new river. Yeah, so I’ll say that, in that delineation, I mean on the individual level, you’ve got younger faculty, older faculty, and then they might be doing things, but then at the systemic level, our leaders need more courage. They just need more courage. And so the challenge that I have, and it goes back to what we said earlier, is that in order to get courage, you have to be compelled. There has to be a compelling reason for a leader to say, “You know what, I’m going to do the thing, and y’all are not going to like me. We’re going to make classes unified at the 1000 level for math, because this is what our students deserve. And I don’t care what you think about, because the data says that having classes that are completely different from professor to professor makes students suffer, and therefore we must unify. Let’s get to work on it together. And if you don’t like it, okay, we can talk about that too, but this is what we’re doing.” And so that person who does that is compelled by the suffering of our students. The lack of access for our students is the driving factor. There must be something that compels leaders to change, otherwise they won’t.

Rebecca: I wanted to follow up on the feedback forms because you’ve mentioned that throughout our conversation today, and for someone who’s like, “Yes, I will do this,” what would be in said feedback form?

Aris: Oh, thank you for saying that. It would be questions that if they got the answers to, it would shake them and make them really uncomfortable. The thing that I want to say, that I should have said from the beginning, is that it’s comfortable or outstanding, you only get to be one. It’s comfortable or outstanding, you only get to be one of those. And so when I created my feedback forms, and I started filling them, and I started putting in the questions, like, oh, wait, if I actually heard the real answer to this, I’m not going to feel good. And then part of me said, Well, that means it needs to go on there. And so what does that look like? That means like, “Am I doing a good job? Am I giving you everything you need? What do you want me to change?” That one’s not so bad, but it’s just like, “Did I say anything that bothered you? How is my language?” It’s just stuff that like, are you having good time, right? So that’s about me, and so how can I just be better? But then the thing that was transformational for me is when you ask anonymously, people about their lives, and just say, “What’s your biggest challenge today? What are you going through right now? What excites you the most? What do you do when you’re not in school?” So feedback forms do so much if you are authentically digging into them and asking questions that might push you out of your comfort zone, because it’ll change you forever. Because when someone says that all your math problems are binary in terms of gender, and it leaves me out, then it changes the way that I teach forever. Forever. One sentence changes the way I teach forever. That’s just the tip of the iceberg. There’s tons of feedback forms out there, so you can go and investigate those. But for me, it’s “Okay. How am I doing?” And “Who are you as a person?” I have colleagues who give them out after tests also who have, like, logistical and utilitarian reasons for giving them out. But for me, as you might imagine from what I’ve said so far, I’m trying to figure out, am I doing a good job in humanizing you, and who are you as a human.

John: Is this something perhaps that people should do at the start of the semester, just to gather some information about who the students are in the class as well as during the class?

Aris: Yeah, you’re giving them out a lot. Yeah.

John: And you mentioned anonymity. I’ve gone back and forth on that in terms of gathering information about students. Students are likely to be more open when the forms are anonymous. On the other hand, if there’s specific concerns for specific students, there’s some benefit of knowing who the students are. And I’ve sometimes done a mix of those things, where I’ve had some things which were just anonymous and others where students let me know at the beginning of the term, in particular, if they have any special concerns or needs or any challenges they faced in classes in the past.

Aris: I appreciate that, yeah. And so I definitel moved the anonymous route. And then I will say that some of you wrote some things that I think you and I need to talk about personally, and I hope you know who you are, and say, yeah. And then I don’t know if I get any more specific than that, because of anonymity reasons, but yeah, so I try to open the door that way. But yeah, I like your idea of mixing them for sure.

Rebecca: So we always wrap up by asking, what’s next?

Aris: Oh, just the same old, same old. And that’s enough, [LAUGHTER] right? So, yeah, I wake up every morning with a mission, and I’m thankful for that. I’m overwhelmed by that, that I am trying to serve people. And first, it starts with my own daughter, my wife, and then I get to then interact with people who are trying to change their lives forever. When you’re in college, when you’re in the educational process, when I’m teaching in K through 12, those young people in particular don’t have the vision yet to understand the path that they’re on. But in particular college, even though some of those people have been forced to go to college, they are there and they’re trying to change the trajectory of their whole life, and to play a role in that is a gift, and I have to treat that with care. And so I wake up every morning just trying to figure out how in the world can I help that person on their educational journey. And that’s all I want to do. And so I’m in a sweet spot where I can do that every day and make a living. So I’m superbly thankful for that. So for me, in general, I’m always trying to make quantitative spaces better for everybody, because better quantitative spaces lead to better quality of lives. And so across so many different levels, if you see me, I’m either with my family, or I’m playing pickleball, or I’m trying to make quantitative spaces better for people for better quality of lives.

Rebecca: …sounds like a good balance.

Aris: Yeah, that’s right. [LAUGHTER] That’s right.

John: Well, thank you. It’s great talking to you again. And again, we really enjoyed your work here back in January during your visit.

Aris: It’s a pleasure. Thank you.

Rebecca: Thank you so much for your thought-provoking ideas.

Aris: Oh, you’re welcome. Thank you for having me.

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John: If you’ve enjoyed this podcast, please subscribe and leave a review on iTunes or your favorite podcast service. To continue the conversation, join us on our Tea for Teaching Facebook page.

Rebecca: You can find show notes, transcripts and other materials on teaforteaching.com. Music by Michael Gary Brewer.

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